Re: 7.x Incident Templates

[Steven Iocco]

Like Peter said, are you opening the form via the application administration 
form?  If you open it from the object list by searching Incident Template you 
will not see the "Groups that Use this template" list.  A hidden field only 
gets set from the application admin console route only.  I ran into this issue 
today.
Just double checking.
 
Steve
> Date: Fri, 13 Feb 2009 14:22:38 -0800> From: janet.brass...@sage.com> 
> Subject: Re: 7.x Incident Templates> To: arslist@ARSLIST.ORG> > I did that 
> and saved. But if I go back into one of the templates, that box is> empty. 
> It's like it's not saving the entries I'm making.> > > > Lammey, Peter A. 
> wrote:> > > > In that table field just below the Authored For Group fields is 
> where you> > need to create a list of "Groups that use this template".> > 
> Bring up the template from the Application Administration Console and then> > 
> goto to the Authored For Groups tab and click on the button "Update" to> > 
> add all the groups that can then see that template. > > > > > > > > Thanks> > 
> Peter Lammey> > ESPN IT Client Architecture and Automation> > 860-766-4761> > 
> > > -Original Message-> > From: Action Request System discussion 
> list(ARSList)> > [mailto:arsl...@arslist.org] On Behalf Of JanetB> > Sent: 
> Friday, February 13, 2009 4:38 PM> > To: arslist@ARSLIST.ORG> > Subject: 7.x 
> Incident Templates> > > > I created a bunch of Incident Templates for one of 
> our support groups. I> > set the Authored For Group to the support group that 
> will be using them,> > but when they select View Templates and select their 
> support group, the> > list is empty. If I add myself to that support group I 
> can see them, but I> > have admin rights. Am I missing something that needs 
> to be done or> > particular rights a user must have in order to see and use 
> the templates?> > --> > View this message in context:> > 
> http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html> > Sent 
> from the ARS (Action Request System) mailing list archive at> > Nabble.com.> 
> > > > 
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Auto-logon to Mid-tier without username and pwd parameter

[Steven Pataray]

I would like to create a URL using parameters to autologon to mid-tier using
the documented
http:///arsys/servlet/ViewFormServlet?form=&server=&username=&pwd=
*&eid=/arsys/servlet/ViewFormServlet?form=&server=&username=&pwd=&eid=>
* string but don't want the username and pwd parameters to be specified in
the URL string within the email notification (ref page 447 of the Basic
Guide-630)

Any suggestions on how I can accomplish this? I want to use this method so I
can create an online form that the user can access and update but don't want
the user to have to logon to Mid-Tier. The usename and password passed would
be a gereric username and password.

I was thinking maybe I can use two forms (parent/child). By specifying the
parent form in the url but when you open the parent form it pops up the
child form which the user updates.

ARSystem 6.03.00 Patch 024
Oracle 10g (10.1.0.4.0 - 64bi)
HelpDesk 6.3

Thanks,
Steve

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Re: 7.x Incident Templates

[JanetB]

I did that and saved. But if I go back into one of the templates, that box is
empty. It's like it's not saving the entries I'm making.



Lammey, Peter A. wrote:
> 
> In that table field just below the Authored For Group fields is where you
> need to create a list of "Groups that use this template".
> Bring up the template from the Application Administration Console and then
> goto to the Authored For Groups tab and click on the button "Update" to
> add all the groups that can then see that template. 
> 
> 
> 
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of JanetB
> Sent: Friday, February 13, 2009 4:38 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.x Incident Templates
> 
> I created a bunch of Incident Templates for one of our support groups. I
> set the Authored For Group to the support group that will be using them,
> but when they select View Templates and select their support group, the
> list is empty. If I add myself to that support group I can see them, but I
> have admin rights. Am I missing something that needs to be done or
> particular rights a user must have in order to see and use the templates?
> --
> View this message in context:
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> Nabble.com.
> 
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Re: 7.x Incident Templates

[Lammey, Peter A.]

In that table field just below the Authored For Group fields is where you need 
to create a list of "Groups that use this template".
Bring up the template from the Application Administration Console and then goto 
to the Authored For Groups tab and click on the button "Update" to add all the 
groups that can then see that template. 



Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of JanetB
Sent: Friday, February 13, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: 7.x Incident Templates

I created a bunch of Incident Templates for one of our support groups. I set 
the Authored For Group to the support group that will be using them, but when 
they select View Templates and select their support group, the list is empty. 
If I add myself to that support group I can see them, but I have admin rights. 
Am I missing something that needs to be done or particular rights a user must 
have in order to see and use the templates?
--
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: 7.1 Date field Display properties on Midtier

[Rocky Rockwell]

What I have done is create a display only field that is of "Date Time" 
Then change it to Date only. Then one active link to move the selection 
to the real date field.


*Rocky*

Rocky Rockwell
mgrockw...@verizon.net
Ph#1: 325-884-1234
Ph#2: 325-884-1263
Mobile: 325-450-1297






T Wang wrote:

**

You may want to open a ticket with Remedy on this.  We use to want to 
hide this option, but on the User Tool.  Remedy support indicate that 
you can hide this on the Midtier but not WUT, so I rest my case.  The 
easiest way out I think would be to just create a simple workflow by 
not allowing user to commit a transaction if this option is checked.


 




*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *Shoemaker, Gary

*Sent:* Friday, February 13, 2009 9:30 AM
*To:* arslist@ARSLIST.ORG
*Subject:* 7.1 Date field Display properties on Midtier

 

I have an application that is only access through the midtier that has 
a date field.  When you click the expand box a calendar displays with 
the month.  On the expand box it has a check box label B.C.  I have a 
request to disable or hide that feature.  Is there a way to remove the 
BC check box?


 


Gary Shoemaker
Sandia National Laboratories
Remedy Skilled Professional 7.1

ITIL V3

 

 

 

 

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Re: Friday Humor - Remedy Song

[Pruitt, Christopher J]

I will second that nomination.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Friday, February 13, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor - Remedy Song

 

** 

Dan,

I think we have a nominee for best humor posting of the year.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song

 

** 

In honor of Remedy 7.0 and all its quirks that have led users to
madness, I composed a song. It is called Remedyville and is sung to the
tune of Jimmy Buffet's Margaritaville

 

Management told me

I had to use Remedy

Sent me to training for half a day

This system is quirky

The instructions are murky

To get through this I'll have to pray

 

Wastin' my time again  down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Brought down my desktop

Blew up my laptop

Called the help desk, they put me on hold

But there's a fresh pot of java

That's as thick as lava

That'll help through this Or so I'm told

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault. 

 

Folks on the 3rd floor

Can't take it no more

This new program Is bringing them down

Can't make no progress

Can't make any changes

Maybe their hiring somewhere downtown

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

Southern Union Company

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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Re: arserver.exe Memory Usage 7.0.01 - REVISITED

[jham36]

I had a ticket opened with BMC for what I think is the same issue.  I
would make a minor change to workflow or a form and it would take 20 -
45 seconds to save.  This happened on Production and Development with
Dev Cache Mode on in our dev environemnt.
Support had me running around in cirlces sending log file after log
file.  They ended up telling me to export all of our 16,000 + active
links in small chuncks because the problem was probably caused by a
corrupt active link.  I was to see if any export took longer than the
others to narrow down the corrup AL.  I started doing this and stopped
soon after.  That was a ridiculous task.

Turns out that if I turned off Details view in the admin too, the
problem went away.  This was shortly confirmed as a bug in the admin
tool and the fix was in QA.  I do not think it made it into the last
patch 7.1 patch 6.  I just checked the release notes again and it is
not listed.  The defect number is listed below.  It is listed as
fixed, but there is no mention of what patch it is fixed in.

ISSUE: Delay in saving workflow.

CAUSE: Details View.

RESOLUTION: Created defect #SW00314644

I hope this is helpful.

James


On Feb 12, 2:14 pm, bruce sisk  wrote:
> Hello,
>
> A whileback now...the above titled thread went around the list.  It was a 
> long thread that exactly describes the isues I am having right now.  Sadly, 
> the thread was pretty much many people haing the issues...but there was no 
> resolution.
>
> I am resurrecting this thread in hopes that the issues were resolved 
> somehow...
>
> Environment: (Newly Installed)
>
> ARS 7.1.0 Patch 5 (Email, FB, Assignment, Approval)
> Admin Tool 7.1.0 Patch 4
> User Tool 7.1.0 patch 5 ( this seems to be fine)
> Windows Server 2003 SP2 (16 GB RAM)
> Remote Oracle 10 DB
> ITSM 7.0.3 Patch 8 (INC, Problem, Change)
> SLM 7.1 Patch 1
> RKM 7.2 patch 2
> Kinetic Data 4.0.3.4
> Development cache Mode is ON.
> Cache all display properties is on.
>
> We are not yet in production with this.  The arserver.exe is using 660,000 KB 
> memory.
> It takes 15-20 minutes to start up.  (minor issue for now).
> Unable to effectively develop.  Admin tool is painfully slow in making even 
> minor updates...took 10 minutes to save a simple existing field being moved 
> from one spot to another.  Took 25 minutes to save the HPD:Help Desk form 
> with 3 new character fields added.
>
> The thread had no resolutions.  How are these issues being handled out 
> there???
>
> Bruce Sisk
> BFS Enterprises
>
> 
> PeoplePC Online
> A better way to Internethttp://www.peoplepc.com
>
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7.x Incident Templates

[JanetB]

I created a bunch of Incident Templates for one of our support groups. I set
the Authored For Group to the support group that will be using them, but
when they select View Templates and select their support group, the list is
empty. If I add myself to that support group I can see them, but I have
admin rights. Am I missing something that needs to be done or particular
rights a user must have in order to see and use the templates?
-- 
View this message in context: 
http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html
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Re: Friday Humor - Remedy Song

[Timothy Powell]

Dan,

I think we have a nominee for best humor posting of the year...

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song

 

** 

In honor of Remedy 7.0 and all its quirks that have led users to madness, I
composed a song. It is called Remedyville and is sung to the tune of Jimmy
Buffet's Margaritaville

 

Management told me

I had to use Remedy

Sent me to training for half a day

This system is quirky

The instructions are murky

To get through this I'll have to pray

 

Wastin' my time again  down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Brought down my desktop

Blew up my laptop

Called the help desk, they put me on hold

But there's a fresh pot of java

That's as thick as lava

That'll help through this Or so I'm told

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault. 

 

Folks on the 3rd floor

Can't take it no more

This new program Is bringing them down

Can't make no progress

Can't make any changes

Maybe their hiring somewhere downtown

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

Southern Union Company

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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AR System 7.1 Cluster and Loadbalancing

[Bilinski, John]

 All,

Does anyone know where I can find documentation on installing AR System
7.1 on a clustered and load balanced environment running Windows Server
2003 and MS SQL? I am more interested in the installation of the AR
System application because I am aware that it is not cluster aware.  I
found some documentation but it is dated from when AR System was version
5.5.

Thanks.

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Re: Not millennium, but better...

[Misi Mladoniczky]

Hi,

Here is a script I wrote the other day to help you with the count down :-)

while (true); do date "+%s"; sleep 1; done

Best Regards - Misi, RRR AB, http://rrr.se


> This was posted on Wired.com yesterday (Unix Lovers to Party Like It's
> 1234567890 - http://blog.wired.com/gadgets/2009/02/unix-lovers-to.html).
> One of the guys here picked up that it was occurring on Friday the 13th
> and wondered if the permissions were 666.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Friday, February 13, 2009 10:21 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Not millennium, but better...
>
> Hi,
>
> It is now only 8 hours left to Timestamp 1234567890.
>
> This occurs at 00:31:30 Saturday Paris time, but earlier on the other side
> fot the Atlantic. So watch out for some fireworks!
>
> 23:31:30 London
> 18:31:30 Eastern
> Etc.
>
> Please experiment by exporting an ARX-file with Date/Time-fileld data.
>
> Have a nice weekend - Misi, RRR AB, http://rrr.se
>
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>
>

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Re: Asset 7.1 -- New Business Process

[Roger Justice]

**
You wll find that the Status field is hidden since the concept is a Business Process and a Business Service do not have an Asset Lifecycle. You can always make them visible.


-Original Message-
From: McClure, Don 
To: arslist@ARSLIST.ORG
Sent: Fri, 13 Feb 2009 2:31 pm
Subject: Asset 7.1 -- New Business Process



** 



 



Concerning Asset 7.1:  what is the procedure for moving a new Business Process from ‘Ordered’ to ‘Deployed’?  The ‘change’ view for most hardware items includes a status pulldown menu for that change…but I do not see one for Business Process, and have not found explicit mention in the documentation (maybe not lookin in correct place!).


Yes, this has been a definite Friday. 


 




Don W. McClure, P.E.
Applications Manager, Call Tracking Administration
University of North Texas
dwmac  (at)  unt (dot) edu
940.565.3287 office


940.391.4761 cell



 

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Re: Tomcat Settings for ARS 7.1

[T Wang]

I think we are experiencing this.  Currently we set ours at 1000MB. The
service never start when we up the heap size to 2GB.  Base on this
information I will try to increase Tomcat heap size to 1536MB and see
what happen, so thanks for the info..

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Friday, February 13, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

I was actually told by a web server person at BMC, I will leave their
name out that said when dealing with java heap size and Tomcat for
RKM/Midtier you should not put the maximum size any higher than 1536MB
regardless of how much RAM you server might have.  They said that if you
do Tomcat will not start.  Has anyone ever heard of this.

 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, February 06, 2009 1:43 PM
To: arslist@arslist.org
Subject: Re: Tomcat Settings for ARS 7.1

 

** 

The max should not be larger than 65 to 70 percent of the total
available free memory (unused) before Tomcat is started. Anything larger
and you will have problems even starting the service or it may crash
while stopping tomcat.

 

Joe

 



From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 9:30:58 PM
Subject: Re: Tomcat Settings for ARS 7.1

** 

For the Min and Max of the memory pool can you make it to big?  Like for
instance we have it as 300 and 1024.  I do not know who made it that I
just checked after this email.

 

Kevin Begosh, RSP 
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of YHK
Sent: Thursday, February 05, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

** Go into program files>apache tomcat 5x>monitor tomcat

this will open the properties dialog

go to Java tab and set min to 512mb and max to 1536(on Apache for
webserver you can set up to 2gb)

from General tab, Stop tomcat and Start

You maybe crashing due to default JVM max which is way too low, 256mb

Hope this helps!
YHK

On Thu, Feb 5, 2009 at 4:34 PM, kishorkv  wrote:

** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1.
Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2.
How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs
timestamp along with the log messages. Reason: I see my Tomcat crashing
every 2 days once without any error messages. 

 

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Re: 7.1 Date field Display properties on Midtier

[T Wang]

You may want to open a ticket with Remedy on this.  We use to want to
hide this option, but on the User Tool.  Remedy support indicate that
you can hide this on the Midtier but not WUT, so I rest my case.  The
easiest way out I think would be to just create a simple workflow by not
allowing user to commit a transaction if this option is checked.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shoemaker, Gary
Sent: Friday, February 13, 2009 9:30 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Date field Display properties on Midtier

 

I have an application that is only access through the midtier that has a
date field.  When you click the expand box a calendar displays with the
month.  On the expand box it has a check box label B.C.  I have a
request to disable or hide that feature.  Is there a way to remove the
BC check box?

 

Gary Shoemaker 
Sandia National Laboratories 
Remedy Skilled Professional 7.1

ITIL V3

 

 

 

 

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Asset 7.1 -- New Business Process

[McClure, Don]

Concerning Asset 7.1:  what is the procedure for moving a new Business Process 
from 'Ordered' to 'Deployed'?  The 'change' view for most hardware items 
includes a status pulldown menu for that change...but I do not see one for 
Business Process, and have not found explicit mention in the documentation 
(maybe not lookin in correct place!).
Yes, this has been a definite Friday.

Don W. McClure, P.E.
Applications Manager, Call Tracking Administration
University of North Texas
dwmac  (at)  unt (dot) edu
940.565.3287 office
940.391.4761 cell



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<>

Re: Friday Humor - Remedy Song (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Brilliant - thank you for the smile.

Sandra Hennigan
OSD Enterprise Remedy Administrator
Work Phone: 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song


** 

In honor of Remedy 7.0 and all its quirks that have led users to
madness, I composed a song. It is called Remedyville and is sung to the
tune of Jimmy Buffet's Margaritaville

 

Management told me

I had to use Remedy

Sent me to training for half a day

This system is quirky

The instructions are murky

To get through this I'll have to pray

 

Wastin' my time again  down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Brought down my desktop

Blew up my laptop

Called the help desk, they put me on hold

But there's a fresh pot of java

That's as thick as lava

That'll help through this Or so I'm told

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault. 

 

Folks on the 3rd floor

Can't take it no more

This new program Is bringing them down

Can't make no progress

Can't make any changes

Maybe their hiring somewhere downtown

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

Southern Union Company

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 
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Re: Friday Humor - Remedy Song

[Leah George]

That's good lol

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song

 

In honor of Remedy 7.0 and all its quirks that have led users to madness, I
composed a song. It is called Remedyville and is sung to the tune of Jimmy
Buffet's Margaritaville

 

Management told me

I had to use Remedy

Sent me to training for half a day

This system is quirky

The instructions are murky

To get through this I'll have to pray

 

Wastin' my time again  down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Brought down my desktop

Blew up my laptop

Called the help desk, they put me on hold

But there's a fresh pot of java

That's as thick as lava

That'll help through this Or so I'm told

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault. 

 

Folks on the 3rd floor

Can't take it no more

This new program Is bringing them down

Can't make no progress

Can't make any changes

Maybe their hiring somewhere downtown

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

Southern Union Company

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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Friday Humor - Remedy Song

[Ortega, Jesus]

In honor of Remedy 7.0 and all its quirks that have led users to madness, I 
composed a song. It is called Remedyville and is sung to the tune of Jimmy 
Buffet's Margaritaville

Management told me
I had to use Remedy
Sent me to training for half a day
This system is quirky
The instructions are murky
To get through this I'll have to pray

Wastin' my time again  down in Remedyville
Looking for the data I lost
Some people say that there's
a virus to blame
But I know, it's Remedy's fault.

Brought down my desktop
Blew up my laptop
Called the help desk, they put me on hold
But there's a fresh pot of java
That's as thick as lava
That'll help through this Or so I'm told

Wastin' my time again down in Remedyville
Looking for the data I lost
Some people say that there's
a virus to blame
But I know, it's Remedy's fault.

Folks on the 3rd floor
Can't take it no more
This new program Is bringing them down
Can't make no progress
Can't make any changes
Maybe their hiring somewhere downtown

Wastin' my time again down in Remedyville
Looking for the data I lost
Some people say that there's
a virus to blame
But I know, it's Remedy's fault.

Jesus Ortega
Application Senior Specialist
IT Remedy Support
Southern Union Company


Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: AttivaSoft Job Opening - Remedy Developer

[Dinesh N]

Nicole, 
I am one of the pioneer Remedy Developer available in the market now. I have 
over 12 years of experience including working for remedy from 1999 to 2002, I 
am currently looking for openings around the Bay Area, Please let me know if 
you  have anything around this area.
 
Thanks
Dinesh

--- On Thu, 2/12/09, Nicole St.Louis  wrote:

From: Nicole St.Louis 
Subject: AttivaSoft Job Opening - Remedy Developer
To: arslist@ARSLIST.ORG
Date: Thursday, February 12, 2009, 2:39 PM

AttivaSoft is an IT Service Management Consultancy and Systems
Integrator that focuses on value, speed of delivery, and high
performance technology solutions. Our High Performance IT approach
combines people, business process and advanced technology solutions. 

***Candidates must be U.S. Citizens, Permanent Residents or have an H1B
Visa.

AttivaSoft is looking for a Remedy Developer with at least 3 -5 years of
Remedy development experience. The Remedy Developer will lead the
implementation of the desired BMC Remedy software package and design the
technical solution. This candidate must understand processes, have
strategic vision, ability to interview and survey client technical
representatives. The candidate must be able to integrate other
technology tools to desired software package, develop robust and
scalable applications in the desired software platform, and recommend
enhancements to client to improve level and quality of service. The
Remedy Developer must be able to install and configure the software
package, assist in collecting, organizing and editing information
required for preparation of functional requirements document, design
documents, training materials, user manuals and reports.

Candidate must have good interpersonal skills and the ability to
interact well with diverse personalities and working styles. Candidate
must have great customer relationship management skills. Candidate will
need to interact directly with customers to identify and resolve project
issues. Candidate must have a Secret Clearance and be local to the
Washington, DC Metro area. 


Responsibilities will include but not limited to: 

* Complete software configuration tasks.
* Perform workflow development.
* User interface design
* Production migration


AttivaSoft, LLC is a is an Equal Opportunity Employer and does not
discriminate on the basis of race, national origin, religion, color,
gender, sexual orientation, age, non-disqualifying physical or mental
disability or any other basis covered by law.

AttivaSoft offers a great Total Compensation Package! This position
includes a competitive compensation package with strong base salary
(commensurate with experience and qualifications). We have a fantastic
and generous training and mentoring program for all employees. We also
offer a company sponsored 401K Plan, Medical, Dental, Vision, Life
Insurance and Short and Long Term Disability Insurance. 

For more information, please contact Nicole St. Louis, Human Resources
Associate, 
(410) 715-4446 x115 or recruit...@attivasoft.com. www.attivasoft.com

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Re: "Login SQL" where is it?

[Grooms, Frederick W]

Our SMS group is currently pushing out the DLL to the machines (We
already upgraded the users to the 7.1.0 patch 004 User Tool).  At the
end of the month we will change our ARS Server parameter from "Users
Prompted for Login" from Always to "By Preference" and update
everybody's preference data for "Prompt for Login" to No so the DLL will
be used.

David Easter posted this on SSO to the list a while back.

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, January 13, 2009 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

There is also a white paper available on BMC Support Central on how to
integrate an SSO solution with AR System.
 
16-Oct-2006 Integrating BMC Remedy Action Request System with Single
Sign-On (SSO) and Other Client-Side Login Intercept Technologies 
 http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf 
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, February 13, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

We use user tool, and question is how to modify the DLL.  Is this
documented?  Do you have sample code?  This is not really configuration,
but if it works...
 
Mid-Tier solution is on file, but not used by my customer.
 


Mark


From: Action Request System discussion list(ARSList) on behalf of
Grooms, Frederick W
Sent: Fri 2/13/2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?



You can do this in both the Mid-Tier and User Tool with a little bit of
work. 

For Mid-Tier you can add a simple onChange="javascript:this.value =
this.value.toLowerCase();" to the Username field in the login.jsp.

For the User Tool if you have the Active Directory SSO integration you
can change the case of the User Name inside your ARSSOInfo.dll code.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, February 13, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

I believe this should be configurable; not everyone agrees that it
should be case sensitive, and rather than forcing one mind-set, a
configurable option, based on the customers requirements, would be
better.  This has dogged some of our customers for years, and caused
user inconvenience.  Customer has to adapt or suffer to abide by
application mandates.  I've done this before in custom development
(non-Remedy), where back end processing manipulates case [LOWER(user
input) = LOWER(db)] validation to shield user from this, where case
sensitivity is relevant.

The requirement to have unique Login ID's already exists in every
practical situation I've come across, enforcing this regardless of case
(Demo = demo).  This is a functional "limitation" rather than a
technical one of Demo != demo.

If you should disagree with this, or your requirement is different, the
option to enforce case would be available, so no harm, no foul.

Just my two cents worth.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Walters, Mark
Sent: Fri 2/13/2009 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

No, you cannot change this SQL.  ARS is case-sensitive for
authentication - Demo != demo.  This is not configurable.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or support representative for BMC
Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: 13 February 2009 11:02
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName =
'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

-Original Message-
On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.
Some of it, logging in for example, is generated by the server code and
canno

Re: Tomcat Settings for ARS 7.1

[Begosh, Kevin]

Yes I forgot to mention that it was only on a windows box not UNIX.
Thanks for confirming.

 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, February 13, 2009 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

** 

I have not seen it in writing, but when we were doing performance
testing of the 7.x mid-tiers over the last two years we found that any
max setting over 1536 made tomcat unstable or hindered startup.  This
was true in both Win2K3 x86 and x64 environments, with several versions
of tomcat (all 32-bit of course).  Until we get a 64-bit tomcat, 64-bit
JVM, and 64-bit mid-tier that actually work together properly, I'm
guessing that this restriction will remain in place.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Friday, February 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

** 

I was actually told by a web server person at BMC, I will leave their
name out that said when dealing with java heap size and Tomcat for
RKM/Midtier you should not put the maximum size any higher than 1536MB
regardless of how much RAM you server might have.  They said that if you
do Tomcat will not start.  Has anyone ever heard of this.

 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, February 06, 2009 1:43 PM
To: arslist@arslist.org
Subject: Re: Tomcat Settings for ARS 7.1

 

** 

The max should not be larger than 65 to 70 percent of the total
available free memory (unused) before Tomcat is started. Anything larger
and you will have problems even starting the service or it may crash
while stopping tomcat.

 

Joe

 



From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 9:30:58 PM
Subject: Re: Tomcat Settings for ARS 7.1

** 

For the Min and Max of the memory pool can you make it to big?  Like for
instance we have it as 300 and 1024.  I do not know who made it that I
just checked after this email.

 

Kevin Begosh, RSP 
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of YHK
Sent: Thursday, February 05, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

** Go into program files>apache tomcat 5x>monitor tomcat

this will open the properties dialog

go to Java tab and set min to 512mb and max to 1536(on Apache for
webserver you can set up to 2gb)

from General tab, Stop tomcat and Start

You maybe crashing due to default JVM max which is way too low, 256mb

Hope this helps!
YHK

On Thu, Feb 5, 2009 at 4:34 PM, kishorkv  wrote:

** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1.
Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2.
How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs
timestamp along with the log messages. Reason: I see my Tomcat crashing
every 2 days once without any error messages. 

 

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Re: Tomcat Settings for ARS 7.1

[strauss]

I have not seen it in writing, but when we were doing performance testing of 
the 7.x mid-tiers over the last two years we found that any max setting over 
1536 made tomcat unstable or hindered startup.  This was true in both Win2K3 
x86 and x64 environments, with several versions of tomcat (all 32-bit of 
course).  Until we get a 64-bit tomcat, 64-bit JVM, and 64-bit mid-tier that 
actually work together properly, I'm guessing that this restriction will remain 
in place.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Friday, February 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

**
I was actually told by a web server person at BMC, I will leave their name out 
that said when dealing with java heap size and Tomcat for RKM/Midtier you 
should not put the maximum size any higher than 1536MB regardless of how much 
RAM you server might have.  They said that if you do Tomcat will not start.  
Has anyone ever heard of this.

Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, February 06, 2009 1:43 PM
To: arslist@arslist.org
Subject: Re: Tomcat Settings for ARS 7.1

**
The max should not be larger than 65 to 70 percent of the total available free 
memory (unused) before Tomcat is started. Anything larger and you will have 
problems even starting the service or it may crash while stopping tomcat.

Joe


From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 9:30:58 PM
Subject: Re: Tomcat Settings for ARS 7.1

**
For the Min and Max of the memory pool can you make it to big?  Like for 
instance we have it as 300 and 1024.  I do not know who made it that I just 
checked after this email.

Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of YHK
Sent: Thursday, February 05, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

** Go into program files>apache tomcat 5x>monitor tomcat

this will open the properties dialog

go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you 
can set up to 2gb)

from General tab, Stop tomcat and Start

You maybe crashing due to default JVM max which is way too low, 256mb

Hope this helps!
YHK
On Thu, Feb 5, 2009 at 4:34 PM, kishorkv 
mailto:kisho...@hotmail.com>> wrote:
** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can 
get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the 
JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the 
log messages. Reason: I see my Tomcat crashing every 2 days once without any 
error messages.

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Re: "Login SQL" where is it?

[Mark Lev]

We use user tool, and question is how to modify the DLL.  Is this documented?  
Do you have sample code?  This is not really configuration, but if it works...
 
Mid-Tier solution is on file, but not used by my customer.
 


Mark


From: Action Request System discussion list(ARSList) on behalf of Grooms, 
Frederick W
Sent: Fri 2/13/2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?



You can do this in both the Mid-Tier and User Tool with a little bit of
work. 

For Mid-Tier you can add a simple onChange="javascript:this.value =
this.value.toLowerCase();" to the Username field in the login.jsp.

For the User Tool if you have the Active Directory SSO integration you
can change the case of the User Name inside your ARSSOInfo.dll code.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, February 13, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

I believe this should be configurable; not everyone agrees that it
should be case sensitive, and rather than forcing one mind-set, a
configurable option, based on the customers requirements, would be
better.  This has dogged some of our customers for years, and caused
user inconvenience.  Customer has to adapt or suffer to abide by
application mandates.  I've done this before in custom development
(non-Remedy), where back end processing manipulates case [LOWER(user
input) = LOWER(db)] validation to shield user from this, where case
sensitivity is relevant.

The requirement to have unique Login ID's already exists in every
practical situation I've come across, enforcing this regardless of case
(Demo = demo).  This is a functional "limitation" rather than a
technical one of Demo != demo.

If you should disagree with this, or your requirement is different, the
option to enforce case would be available, so no harm, no foul.

Just my two cents worth.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Walters, Mark
Sent: Fri 2/13/2009 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

No, you cannot change this SQL.  ARS is case-sensitive for
authentication - Demo != demo.  This is not configurable.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or support representative for BMC
Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: 13 February 2009 11:02
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName =
'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

-Original Message-
On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.
Some of it, logging in for example, is generated by the server code and
cannot be modified.
>
> Mark Walters
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
>
userName,password,authUserName,shortAuthString,longAuthString,badPwd,bad
PwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email
,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier

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Re: Not millennium, but better...

[Shellman, David]

This was posted on Wired.com yesterday (Unix Lovers to Party Like It's 
1234567890 - http://blog.wired.com/gadgets/2009/02/unix-lovers-to.html).  One 
of the guys here picked up that it was occurring on Friday the 13th and 
wondered if the permissions were 666.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, February 13, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but better...

Hi,

It is now only 8 hours left to Timestamp 1234567890.

This occurs at 00:31:30 Saturday Paris time, but earlier on the other side
fot the Atlantic. So watch out for some fireworks!

23:31:30 London
18:31:30 Eastern
Etc.

Please experiment by exporting an ARX-file with Date/Time-fileld data.

Have a nice weekend - Misi, RRR AB, http://rrr.se

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Attachments and Webservices

[ccrashh]

I have a webservice that only has one operation (Create).  There is an
attachment field on the form I want to populate.  I can easily create
the webservice, but can find no sample code (vb.net) to test consuming
the ws.  The attachment field is looking for the following values:

attachmentName (string)
attachmentData (base64Binary)
attachmentOrigSize (integer)

Has anyone had any luck publishing a webservice that takes an
attachment?  Do you have some vb.net snippet I can use to test it?

Thanks for any help.

Steve

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Re: OT: Not millennium, but better...

[Rick Cook]

Misi,

You have forever cemented yourself in the annals of Remedy geekdom.

Rick
--Original Message--
From: Misi Mladoniczky
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but better...
Sent: Feb 13, 2009 7:21 AM

Hi,

It is now only 8 hours left to Timestamp 1234567890.

This occurs at 00:31:30 Saturday Paris time, but earlier on the other side
fot the Atlantic. So watch out for some fireworks!

23:31:30 London
18:31:30 Eastern
Etc.

Please experiment by exporting an ARX-file with Date/Time-fileld data.

Have a nice weekend - Misi, RRR AB, http://rrr.se

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Sent from my Verizon Wireless BlackBerry

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Re: Not millennium, but better...

[Chowdhury, Tauf]

World had to end sooner or later...

Tauf Chowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, February 13, 2009 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Not millennium, but better...

It figures that this would be on a Friday the 13th

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, February 13, 2009 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but better...

Hi,

It is now only 8 hours left to Timestamp 1234567890.

This occurs at 00:31:30 Saturday Paris time, but earlier on the other
side
fot the Atlantic. So watch out for some fireworks!

23:31:30 London
18:31:30 Eastern
Etc.

Please experiment by exporting an ARX-file with Date/Time-fileld data.

Have a nice weekend - Misi, RRR AB, http://rrr.se

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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: Not millennium, but better...

[Grooms, Frederick W]

It figures that this would be on a Friday the 13th

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, February 13, 2009 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but better...

Hi,

It is now only 8 hours left to Timestamp 1234567890.

This occurs at 00:31:30 Saturday Paris time, but earlier on the other
side
fot the Atlantic. So watch out for some fireworks!

23:31:30 London
18:31:30 Eastern
Etc.

Please experiment by exporting an ARX-file with Date/Time-fileld data.

Have a nice weekend - Misi, RRR AB, http://rrr.se

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OT: Not millennium, but better...

[Misi Mladoniczky]

Hi,

It is now only 8 hours left to Timestamp 1234567890.

This occurs at 00:31:30 Saturday Paris time, but earlier on the other side
fot the Atlantic. So watch out for some fireworks!

23:31:30 London
18:31:30 Eastern
Etc.

Please experiment by exporting an ARX-file with Date/Time-fileld data.

Have a nice weekend - Misi, RRR AB, http://rrr.se

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Re: Possibly spam: Re: finding a good spam killer for remedy

[Carey Matthew Black]

We actually adopted this "human centric" model long before the Email
Engine existed and it has worked well for us so far. (for the last
8-10 years)

We pump email into an AR System form, but not directly into the
incident form. This allows for the following to happen:

1) Spam does not clutter the incident form (and later incident statistics)
2) Users can filter down the content before it is re-added to existing
incidents.
Like users signatures (that really should be a separate attachment
due to their size)
Like content that was sent to the requester from the Service Desk
that is already in the incident
etc...
3) Support staff can decided when an "update to an existing incident"
really indicates a new incident.
Often one question/problem leads to another. However, for the
later metrics to have a shot at being correct someone (a person) needs
to spin off the "new requests" from the "old request".
4) We also do things to try to help identify the sender of the email,
and also do some "auto processing" on some of the inbound emails too.
(Things like triggering outbound notifications when the sky is
falling, etc..)

Those features really do not have a place in the incident form as they
are not generic incident management tools. Rather they are "email
centric" and are kept separate so that they can be focused and
compliment and contribute to the incident management process.


FWIW: We also use procmail on the email's way into the Email Engine.
:) I find it refreshing to see independent confirmation that our model
makes sense to at least someone in the greater universe. :)

We actually are not currently using spamassassin in our model, but
maybe we could see some benefit from that too. We actually have a
fairly good spam filter already in front of all incoming emails to our
company. But maybe having a local spam hook could simplify some of our
procmail rules and maybe even "sort" the spam to the side too
hum That is something to think about. Thanks for the idea. :)

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Feb 13, 2009 at 9:31 AM, Ramey, Anne  wrote:
> That will definitely help, but we have SpamAssassin amoung our list of 
> spamfighting tools and still get a fair amount of spam into Remedy.  Part of 
> the problem is that these helpdesk addresses for email are on web pages and 
> in people's addressbooks and are free for the harvesting by the spambots.  
> They are just too public, though that is necessary.  I don't think there is 
> any winning that particular battle without human intervention.  One taxing 
> method could be have the publicized address not create tickets.  Have a human 
> check that box and forward only the valid messages to the Remedy system.
>
> Anne Ramey



>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
>> Sent: Friday, February 13, 2009 2:22 AM
>> To: arslist@ARSLIST.ORG
>> Subject: finding a good spam killer for remedy
>>
>> dear all,
>>
>> I have been asked to find some way of reducing the number of spams
>> ending in one of our schemas.
>> Obviously and unfortunately, the existing tools are not capable of
>> blocking all the spams.
>> The email lifecycle is quiet a bit cumbersome but I have to live with
>> it.
>> Emails are sent to IMAP server. On my remeyd box, fetchmail pools them
>> and give them to procmailrc.
>> This later does first checks, formats then the emails to fit a certain
>> criterias and give them to the email engine.
>> Upon arrival in the Email Box, my Remedy workflow fires and creates the
>> necessary tickets for Helpdesk or other in-house schema that I wrote.
>> So my idea is to plug something like spamassassin to the procmail.
>> Does anybody have any experience of infos regarding this spam killer?
>> Or any other further hints/tips would be very welcomed.
>> Serouche

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AW: How to save huge qual string in Table / Tree Property? RESOLVED

[Conny Martin]

Howard,
 
I reported this to BMC. I'm waiting for response. I'll let you know the
result.
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Charles Baldi
Gesendet: Freitag, 13. Februar 2009 16:04
An: arslist@ARSLIST.ORG
Betreff: Re: How to save huge qual string in Table / Tree Property?
RESOLVED


** 
Howard,
 
As others on the thread have said, the 4k limit appears to be a database
one.  The 2k limit is a bug.
 
Chuck


On Fri, Feb 13, 2009 at 9:53 AM, Howard Richter 
wrote:


** 
Chuck,
 
Great news, bowever, is the size limit a bug with that patch or
a new feature going forward?
 
Howard


On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi
 wrote:


** 
All,
I was able to update the table query in question.  Here
is what I did:
 
1.  Downgraded my Admin tool to 7.1 patch 3 (thanks
Conny).  This allows creation of qualification strings up to 4k (4096
chars).
 
2.  Since the OOB qual was already at 4081 chars, I
could barely add the EXTERNAL() before running out of room.  So I took
the OOB qual and removed a pile of the superfluous spaces that the Admin
tool adds to the qual, such as those around the "=", etc.  This got the
OOB qual down to 3727 chars.
 
3.  Because I'm adding a half-dozen custom fields to the
qual, the addition would still put it over the 4k limit, so I added
another "AND EXTERNAL(custom_do_field)" and loaded my addition on Window
Open. (thanks Scott and others).
 
The real trick was to remove the extra spaces to make
room.  It is important to save a copy of the "compressed" qual for later
because if you ever modify the table field, like to add a column, the
Admin tool will barf again because it will have expanded the qual with
the extra spaces again so that it exceeds the 4k limit.  Saving a copy
avoids having to remove all the spaces again. 
 
Thanks again,
Chuck Baldi


 
On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi
 wrote:


Thanks for all the suggestions.  I will see what
I can get to work.  FYI my Admin tool is at 7.1p4 while the ARServer is
at 7.1p5.
 
I will let you all know the result.
 
Regards,
Chuck Baldi


On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew
Black  wrote:


However, you should also be warned that
in at least a previous version
(v5 or was it v6 era) there was a
practical limit to the length of
these qualifications. I was never clear
if it was a RDBMS limitation
or an ARS limitation, but I remember a
number like 4000 characters as
an upper limit to what actually works.
Which was true even if you used
the EXTERNAL() operator.

--
Carey Matthew Black
BMC Remedy AR System Skilled
Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.




On Wed, Feb 11, 2009 at 6:45 PM, Scott
Illari  wrote:
> **
>
> Chuck,
>
>
>
> I would follow these steps
>
> 1)  Create a hidden
display only character field on the
> form. Just be sure the DB size of the
field is 0 to hold the qualification
> if it ever grows.
>
> 2)  Update the table
field so the qualification is
> EXTERNAL($Display Only Field$)
>
> 3)  Have an Active
Link set the display only field on Window
> Open or Display or Loaded (Whichever
work

Re: How to save huge qual string in Table / Tree Property? RESOLVED

[Charles Baldi]

Howard,

As others on the thread have said, the 4k limit appears to be a database
one.  The 2k limit is a bug.

Chuck

On Fri, Feb 13, 2009 at 9:53 AM, Howard Richter  wrote:

> ** Chuck,
>
> Great news, bowever, is the size limit a bug with that patch or a new
> feature going forward?
>
> Howard
>
> On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi wrote:
>
>> **
>>  All,
>> I was able to update the table query in question.  Here is what I did:
>>
>> 1.  Downgraded my Admin tool to 7.1 patch 3 (thanks Conny).  This allows
>> creation of qualification strings up to 4k (4096 chars).
>>
>> 2.  Since the OOB qual was already at 4081 chars, I could barely add the
>> EXTERNAL() before running out of room.  So I took the OOB qual and removed a
>> pile of the superfluous spaces that the Admin tool adds to the qual, such as
>> those around the "=", etc.  This got the OOB qual down to 3727 chars.
>>
>> 3.  Because I'm adding a half-dozen custom fields to the qual, the
>> addition would still put it over the 4k limit, so I added another "AND
>> EXTERNAL(custom_do_field)" and loaded my addition on Window Open. (thanks
>> Scott and others).
>>
>> The real trick was to remove the extra spaces to make room.  It is
>> important to save a copy of the "compressed" qual for later because if you
>> ever modify the table field, like to add a column, the Admin tool will barf
>> again because it will have expanded the qual with the extra spaces again so
>> that it exceeds the 4k limit.  Saving a copy avoids having to remove all the
>> spaces again.
>>
>> Thanks again,
>> Chuck Baldi
>>
>>
>>
>> On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi 
>> wrote:
>>
>>> Thanks for all the suggestions.  I will see what I can get to work.  FYI
>>> my Admin tool is at 7.1p4 while the ARServer is at 7.1p5.
>>>
>>> I will let you all know the result.
>>>
>>> Regards,
>>> Chuck Baldi
>>>
>>>   On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew Black <
>>> black@gmail.com> wrote:
>>>
 However, you should also be warned that in at least a previous version
 (v5 or was it v6 era) there was a practical limit to the length of
 these qualifications. I was never clear if it was a RDBMS limitation
 or an ARS limitation, but I remember a number like 4000 characters as
 an upper limit to what actually works. Which was true even if you used
 the EXTERNAL() operator.

 --
 Carey Matthew Black
 BMC Remedy AR System Skilled Professional (BRSP)
 ARS = Action Request System(Remedy)

 Love, then teach
 Solution = People + Process + Tools
 Fast, Accurate, Cheap Pick two.



 On Wed, Feb 11, 2009 at 6:45 PM, Scott Illari 
 wrote:
 > **
 >
 > Chuck,
 >
 >
 >
 > I would follow these steps
 >
 > 1)  Create a hidden display only character field on
 the
 > form. Just be sure the DB size of the field is 0 to hold the
 qualification
 > if it ever grows.
 >
 > 2)  Update the table field so the qualification is
 > EXTERNAL($Display Only Field$)
 >
 > 3)  Have an Active Link set the display only field on
 Window
 > Open or Display or Loaded (Whichever works for you)
 >
 > 4)  Have the next action perform a Change Fields that
 > refreshes the table.
 >
 >
 >
 > Hope that helps.
 >
 >
 >
 > Scott Illari
 >
 > 908-601-8948
 >
 > http://www.linkedin.com/in/scottillari
 >
 >
 >
 > From: Action Request System discussion list(ARSList)
 > [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
 > Sent: Wednesday, February 11, 2009 5:30 PM
 > To: arslist@ARSLIST.ORG
 > Subject: How to save huge qual string in Table / Tree Property?
 >
 >
 >
 > **
 >
 > Hello all,
 >
 >
 >
 > I am trying to update the Table / Tree Property on the HPD:Incident
 Assoc
 > Search form to let users search for some of their custom fields.
  However,
 > the Qualification string is so large that the Admin tool will not let
 me add
 > to it.  I can't even re-paste the original qualification back into the
 field
 > if I remove it.  So, BMC must have a trick for pasting a HUGE
 qualification
 > string here.
 >
 >
 >
 > Does anyone know how to do this?
 >
 >
 >
 > ARS 7.1 p5
 > ITSM 7.0.03 p8
 >
 >
 >
 > Thanks in advance,
 >
 > Chuck Baldi


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>>>
>>>
>> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>>
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Cer

Re: How to save huge qual string in Table / Tree Property? RESOLVED

[Howard Richter]

Chuck,

Great news, bowever, is the size limit a bug with that patch or a new
feature going forward?

Howard

On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi wrote:

> ** All,
> I was able to update the table query in question.  Here is what I did:
>
> 1.  Downgraded my Admin tool to 7.1 patch 3 (thanks Conny).  This allows
> creation of qualification strings up to 4k (4096 chars).
>
> 2.  Since the OOB qual was already at 4081 chars, I could barely add the
> EXTERNAL() before running out of room.  So I took the OOB qual and removed a
> pile of the superfluous spaces that the Admin tool adds to the qual, such as
> those around the "=", etc.  This got the OOB qual down to 3727 chars.
>
> 3.  Because I'm adding a half-dozen custom fields to the qual, the addition
> would still put it over the 4k limit, so I added another "AND
> EXTERNAL(custom_do_field)" and loaded my addition on Window Open. (thanks
> Scott and others).
>
> The real trick was to remove the extra spaces to make room.  It is
> important to save a copy of the "compressed" qual for later because if you
> ever modify the table field, like to add a column, the Admin tool will barf
> again because it will have expanded the qual with the extra spaces again so
> that it exceeds the 4k limit.  Saving a copy avoids having to remove all the
> spaces again.
>
> Thanks again,
> Chuck Baldi
>
>
>
> On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi wrote:
>
>> Thanks for all the suggestions.  I will see what I can get to work.  FYI
>> my Admin tool is at 7.1p4 while the ARServer is at 7.1p5.
>>
>> I will let you all know the result.
>>
>> Regards,
>> Chuck Baldi
>>
>>   On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew Black <
>> black@gmail.com> wrote:
>>
>>> However, you should also be warned that in at least a previous version
>>> (v5 or was it v6 era) there was a practical limit to the length of
>>> these qualifications. I was never clear if it was a RDBMS limitation
>>> or an ARS limitation, but I remember a number like 4000 characters as
>>> an upper limit to what actually works. Which was true even if you used
>>> the EXTERNAL() operator.
>>>
>>> --
>>> Carey Matthew Black
>>> BMC Remedy AR System Skilled Professional (BRSP)
>>> ARS = Action Request System(Remedy)
>>>
>>> Love, then teach
>>> Solution = People + Process + Tools
>>> Fast, Accurate, Cheap Pick two.
>>>
>>>
>>>
>>> On Wed, Feb 11, 2009 at 6:45 PM, Scott Illari 
>>> wrote:
>>> > **
>>> >
>>> > Chuck,
>>> >
>>> >
>>> >
>>> > I would follow these steps
>>> >
>>> > 1)  Create a hidden display only character field on the
>>> > form. Just be sure the DB size of the field is 0 to hold the
>>> qualification
>>> > if it ever grows.
>>> >
>>> > 2)  Update the table field so the qualification is
>>> > EXTERNAL($Display Only Field$)
>>> >
>>> > 3)  Have an Active Link set the display only field on
>>> Window
>>> > Open or Display or Loaded (Whichever works for you)
>>> >
>>> > 4)  Have the next action perform a Change Fields that
>>> > refreshes the table.
>>> >
>>> >
>>> >
>>> > Hope that helps.
>>> >
>>> >
>>> >
>>> > Scott Illari
>>> >
>>> > 908-601-8948
>>> >
>>> > http://www.linkedin.com/in/scottillari
>>> >
>>> >
>>> >
>>> > From: Action Request System discussion list(ARSList)
>>> > [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
>>> > Sent: Wednesday, February 11, 2009 5:30 PM
>>> > To: arslist@ARSLIST.ORG
>>> > Subject: How to save huge qual string in Table / Tree Property?
>>> >
>>> >
>>> >
>>> > **
>>> >
>>> > Hello all,
>>> >
>>> >
>>> >
>>> > I am trying to update the Table / Tree Property on the HPD:Incident
>>> Assoc
>>> > Search form to let users search for some of their custom fields.
>>>  However,
>>> > the Qualification string is so large that the Admin tool will not let
>>> me add
>>> > to it.  I can't even re-paste the original qualification back into the
>>> field
>>> > if I remove it.  So, BMC must have a trick for pasting a HUGE
>>> qualification
>>> > string here.
>>> >
>>> >
>>> >
>>> > Does anyone know how to do this?
>>> >
>>> >
>>> >
>>> > ARS 7.1 p5
>>> > ITSM 7.0.03 p8
>>> >
>>> >
>>> >
>>> > Thanks in advance,
>>> >
>>> > Chuck Baldi
>>>
>>>
>>> ___
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>>>  Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>>>
>>
>>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: 7.1 Date field Display properties on Midtier

[LJ Longwing]

I remember about a year or so ago someone posted a method to modify the
widget that gets opened to hide the BC box...check the archives

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shoemaker, Gary
Sent: Friday, February 13, 2009 7:30 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Date field Display properties on Midtier


** 
I have an application that is only access through the midtier that has a
date field.  When you click the expand box a calendar displays with the
month.  On the expand box it has a check box label B.C.  I have a request to
disable or hide that feature.  Is there a way to remove the BC check box?
 
Gary Shoemaker 
Sandia National Laboratories 
Remedy Skilled Professional 7.1
ITIL V3

 
 
 
 
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Re: "Login SQL" where is it?

[Grooms, Frederick W]

You can do this in both the Mid-Tier and User Tool with a little bit of
work.  

For Mid-Tier you can add a simple onChange="javascript:this.value =
this.value.toLowerCase();" to the Username field in the login.jsp.

For the User Tool if you have the Active Directory SSO integration you
can change the case of the User Name inside your ARSSOInfo.dll code.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, February 13, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

I believe this should be configurable; not everyone agrees that it
should be case sensitive, and rather than forcing one mind-set, a
configurable option, based on the customers requirements, would be
better.  This has dogged some of our customers for years, and caused
user inconvenience.  Customer has to adapt or suffer to abide by
application mandates.  I've done this before in custom development
(non-Remedy), where back end processing manipulates case [LOWER(user
input) = LOWER(db)] validation to shield user from this, where case
sensitivity is relevant.
 
The requirement to have unique Login ID's already exists in every
practical situation I've come across, enforcing this regardless of case
(Demo = demo).  This is a functional "limitation" rather than a
technical one of Demo != demo.
 
If you should disagree with this, or your requirement is different, the
option to enforce case would be available, so no harm, no foul.
 
Just my two cents worth.
 
Mark

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Walters, Mark
Sent: Fri 2/13/2009 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

No, you cannot change this SQL.  ARS is case-sensitive for
authentication - Demo != demo.  This is not configurable.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or support representative for BMC
Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: 13 February 2009 11:02
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName =
'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

-Original Message-
On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.
Some of it, logging in for example, is generated by the server code and
cannot be modified.
>
> Mark Walters
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
>
userName,password,authUserName,shortAuthString,longAuthString,badPwd,bad
PwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email
,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier

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Re: How to save huge qual string in Table / Tree Property? RESOLVED

[Charles Baldi]

All,
I was able to update the table query in question.  Here is what I did:

1.  Downgraded my Admin tool to 7.1 patch 3 (thanks Conny).  This allows
creation of qualification strings up to 4k (4096 chars).

2.  Since the OOB qual was already at 4081 chars, I could barely add the
EXTERNAL() before running out of room.  So I took the OOB qual and removed a
pile of the superfluous spaces that the Admin tool adds to the qual, such as
those around the "=", etc.  This got the OOB qual down to 3727 chars.

3.  Because I'm adding a half-dozen custom fields to the qual, the addition
would still put it over the 4k limit, so I added another "AND
EXTERNAL(custom_do_field)" and loaded my addition on Window Open. (thanks
Scott and others).

The real trick was to remove the extra spaces to make room.  It is important
to save a copy of the "compressed" qual for later because if you ever modify
the table field, like to add a column, the Admin tool will barf again
because it will have expanded the qual with the extra spaces again so that
it exceeds the 4k limit.  Saving a copy avoids having to remove all the
spaces again.

Thanks again,
Chuck Baldi



On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi wrote:

> Thanks for all the suggestions.  I will see what I can get to work.  FYI my
> Admin tool is at 7.1p4 while the ARServer is at 7.1p5.
>
> I will let you all know the result.
>
> Regards,
> Chuck Baldi
>
>   On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew Black <
> black@gmail.com> wrote:
>
>> However, you should also be warned that in at least a previous version
>> (v5 or was it v6 era) there was a practical limit to the length of
>> these qualifications. I was never clear if it was a RDBMS limitation
>> or an ARS limitation, but I remember a number like 4000 characters as
>> an upper limit to what actually works. Which was true even if you used
>> the EXTERNAL() operator.
>>
>> --
>> Carey Matthew Black
>> BMC Remedy AR System Skilled Professional (BRSP)
>> ARS = Action Request System(Remedy)
>>
>> Love, then teach
>> Solution = People + Process + Tools
>> Fast, Accurate, Cheap Pick two.
>>
>>
>>
>> On Wed, Feb 11, 2009 at 6:45 PM, Scott Illari 
>> wrote:
>> > **
>> >
>> > Chuck,
>> >
>> >
>> >
>> > I would follow these steps
>> >
>> > 1)  Create a hidden display only character field on the
>> > form. Just be sure the DB size of the field is 0 to hold the
>> qualification
>> > if it ever grows.
>> >
>> > 2)  Update the table field so the qualification is
>> > EXTERNAL($Display Only Field$)
>> >
>> > 3)  Have an Active Link set the display only field on
>> Window
>> > Open or Display or Loaded (Whichever works for you)
>> >
>> > 4)  Have the next action perform a Change Fields that
>> > refreshes the table.
>> >
>> >
>> >
>> > Hope that helps.
>> >
>> >
>> >
>> > Scott Illari
>> >
>> > 908-601-8948
>> >
>> > http://www.linkedin.com/in/scottillari
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
>> > Sent: Wednesday, February 11, 2009 5:30 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: How to save huge qual string in Table / Tree Property?
>> >
>> >
>> >
>> > **
>> >
>> > Hello all,
>> >
>> >
>> >
>> > I am trying to update the Table / Tree Property on the HPD:Incident
>> Assoc
>> > Search form to let users search for some of their custom fields.
>>  However,
>> > the Qualification string is so large that the Admin tool will not let me
>> add
>> > to it.  I can't even re-paste the original qualification back into the
>> field
>> > if I remove it.  So, BMC must have a trick for pasting a HUGE
>> qualification
>> > string here.
>> >
>> >
>> >
>> > Does anyone know how to do this?
>> >
>> >
>> >
>> > ARS 7.1 p5
>> > ITSM 7.0.03 p8
>> >
>> >
>> >
>> > Thanks in advance,
>> >
>> > Chuck Baldi
>>
>>
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>

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Re: Tomcat Settings for ARS 7.1

[Begosh, Kevin]

I was actually told by a web server person at BMC, I will leave their
name out that said when dealing with java heap size and Tomcat for
RKM/Midtier you should not put the maximum size any higher than 1536MB
regardless of how much RAM you server might have.  They said that if you
do Tomcat will not start.  Has anyone ever heard of this.

 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, February 06, 2009 1:43 PM
To: arslist@arslist.org
Subject: Re: Tomcat Settings for ARS 7.1

 

** 

The max should not be larger than 65 to 70 percent of the total
available free memory (unused) before Tomcat is started. Anything larger
and you will have problems even starting the service or it may crash
while stopping tomcat.

 

Joe

 



From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 9:30:58 PM
Subject: Re: Tomcat Settings for ARS 7.1

** 

For the Min and Max of the memory pool can you make it to big?  Like for
instance we have it as 300 and 1024.  I do not know who made it that I
just checked after this email.

 

Kevin Begosh, RSP 
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of YHK
Sent: Thursday, February 05, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1

 

** Go into program files>apache tomcat 5x>monitor tomcat

this will open the properties dialog

go to Java tab and set min to 512mb and max to 1536(on Apache for
webserver you can set up to 2gb)

from General tab, Stop tomcat and Start

You maybe crashing due to default JVM max which is way too low, 256mb

Hope this helps!
YHK

On Thu, Feb 5, 2009 at 4:34 PM, kishorkv  wrote:

** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1.
Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2.
How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs
timestamp along with the log messages. Reason: I see my Tomcat crashing
every 2 days once without any error messages. 

 

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I am urgently looking for experienced BMC Remedy & ITSM 7 Consultants for a long term project in Sweden.

[remedypeople]

Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London yet
again, I am urgently looking for experienced BMC Remedy ITSM 7 Consultants
for a long term project in Sweden.

The positions are based in Stockholm and involve implementing the full ITSM
7 suite.

I’m after 3 or 4 experienced Consultants and 3 or 4 relatively inexperienced
ones.

Any Swedish language skills would be a bonus, you must have eligibility to
work in Sweden.

The rates will be €60.00 per hour for experienced ITSM gurus, and €40.00 to
€50.00 per hour for less experienced semi-gurus.

The job details are:
The candidate should be able to effectively multi-task in a fast paced,
technical environment. He/She will be responsible for interacting with
various areas of the IT department and other Business Units to ensure high
level of service offering & delivery for our internal and users. The
candidate will work in a team alongside other experienced BMC Remedy
developers and architects.
Our company uses out of the box Remedy applications as well as large scale
custom applications to support both internal and external customers. This
person will be required to facilitate analysis needs and requirements
analysis, document functional specifications and design documents and
complete development work in a controlled change and release management
environment. Being part of a rotating on-call support process may be
required as well.

ESSENTIAL SKILLS AND QUALIFICATIONS
· 2 to 3 years experience as a Remedy Action Request System Developer
· Experience and strong knowledge with BMC Remedy ITSM 7.x is required
· Demonstrated capability to innovate solutions & meet customer needs with
expanded thinking
· Able to leverage their development experience to find unique methods to
meet the evolving business needs of a growing company
· Experience in analysis, design, development and end-to-end management of
medium to large-scale applications
· Experience required with functional documentation creation, training
material development, use of standard project management practices and
creation and execution of testing scripts/methodologies
· Demonstrated ability to communicate clearly and effectively (oral and
written)
· Excellent troubleshooting skills, and ability to learn new tasks
· Participation in the On Call rotation with other team members, as well as
off-hours maintenance
· Strong Customer Service delivery attitude
· Ability to work under a support ticket tracking system

This position is offered as a long term contract with an initial duration of
3 months to 1 year as this is a very secure, stable and long-term
environment.

Please let me know if this is of interest or if you know anyone who may be
interested.

If you recommend someone who I subsequently place,  I'll send you a case of
Champagne.

Best regards
 
Ross McMahon
Senior Account Manager
 
For and on behalf of Open Spaces Ltd
Tel:  +44 (0) 1932 562900
Mob:+44 (0) 7940 329433
Fax: +44 (0) 1932 567160
EMail:  r...@openspaces.co.uk
www.openspaces.co.uk

-- 
View this message in context: 
http://n2.nabble.com/I-am-urgently-looking-for-experienced-BMC-Remedy---ITSM-7-Consultants-for-a-long-term-project-in-Sweden.-tp2321499p2321499.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Possibly spam: Re: finding a good spam killer for remedy

[Ramey, Anne]

That will definitely help, but we have SpamAssassin amoung our list of 
spamfighting tools and still get a fair amount of spam into Remedy.  Part of 
the problem is that these helpdesk addresses for email are on web pages and in 
people's addressbooks and are free for the harvesting by the spambots.  They 
are just too public, though that is necessary.  I don't think there is any 
winning that particular battle without human intervention.  One taxing method 
could be have the publicized address not create tickets.  Have a human check 
that box and forward only the valid messages to the Remedy system.

Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Friday, February 13, 2009 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: finding a good spam killer for remedy

well, that would have been obviously a perfect world :-)
unfortunately I have both, processes and humans
among these, I have internal and external to our network
I have now the idea to plug spamassassin with my procmail
it looks quiet straight forward
I'll give a try and I'll see



Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote:
> Are the original emails generated by end-users just using a regular
> email client? Or are they created through some process and/or template?
> If it's the latter, why not add something specific to the subject line,
> something the spammers don't know? For example, suppose your system is
> called Acme Help Desk. You could configure your process/template to send
> emails with a specific subject like "AHD: Trouble Ticket Request" or
> something similar.
>
> Then set up a rule that deletes any incoming mail that doesn't have
> "AHD:" somewhere in the subject line.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
> Sent: Friday, February 13, 2009 2:22 AM
> To: arslist@ARSLIST.ORG
> Subject: finding a good spam killer for remedy
>
> dear all,
>
> I have been asked to find some way of reducing the number of spams
> ending in one of our schemas.
> Obviously and unfortunately, the existing tools are not capable of
> blocking all the spams.
> The email lifecycle is quiet a bit cumbersome but I have to live with
> it.
> Emails are sent to IMAP server. On my remeyd box, fetchmail pools them
> and give them to procmailrc.
> This later does first checks, formats then the emails to fit a certain
> criterias and give them to the email engine.
> Upon arrival in the Email Box, my Remedy workflow fires and creates the
> necessary tickets for Helpdesk or other in-house schema that I wrote.
> So my idea is to plug something like spamassassin to the procmail.
> Does anybody have any experience of infos regarding this spam killer?
> Or any other further hints/tips would be very welcomed.
> Serouche
>
> 
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If this message is a valid email, you can request that future messages from 
this source be processed normally through the email system by visiting 
http://www.ncmail.net/whitelist_procedures.htm

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7.1 Date field Display properties on Midtier

[Shoemaker, Gary]

I have an application that is only access through the midtier that has a date 
field.  When you click the expand box a calendar displays with the month.  On 
the expand box it has a check box label B.C.  I have a request to disable or 
hide that feature.  Is there a way to remove the BC check box?


Gary Shoemaker
Sandia National Laboratories
Remedy Skilled Professional 7.1
ITIL V3






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Re: finding a good spam killer for remedy

[Remedy Maniac]

well, that would have been obviously a perfect world :-)
unfortunately I have both, processes and humans
among these, I have internal and external to our network
I have now the idea to plug spamassassin with my procmail
it looks quiet straight forward
I'll give a try and I'll see



Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote:

Are the original emails generated by end-users just using a regular
email client? Or are they created through some process and/or template?
If it's the latter, why not add something specific to the subject line,
something the spammers don't know? For example, suppose your system is
called Acme Help Desk. You could configure your process/template to send
emails with a specific subject like "AHD: Trouble Ticket Request" or
something similar.

Then set up a rule that deletes any incoming mail that doesn't have
"AHD:" somewhere in the subject line.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Friday, February 13, 2009 2:22 AM
To: arslist@ARSLIST.ORG
Subject: finding a good spam killer for remedy

dear all,

I have been asked to find some way of reducing the number of spams 
ending in one of our schemas.
Obviously and unfortunately, the existing tools are not capable of 
blocking all the spams.

The email lifecycle is quiet a bit cumbersome but I have to live with
it.
Emails are sent to IMAP server. On my remeyd box, fetchmail pools them 
and give them to procmailrc.
This later does first checks, formats then the emails to fit a certain 
criterias and give them to the email engine.
Upon arrival in the Email Box, my Remedy workflow fires and creates the 
necessary tickets for Helpdesk or other in-house schema that I wrote.

So my idea is to plug something like spamassassin to the procmail.
Does anybody have any experience of infos regarding this spam killer?
Or any other further hints/tips would be very welcomed.
Serouche


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Re: finding a good spam killer for remedy

[Tanner, Doug]

What we have done, is create a set of forms and workflow within Remedy
that looks at 
incoming emails (AR System Email Messages) looking at variables like,
from address (from domains), to address, subject and key words within
the body of the email and then skips or deletes records
basically a spam killer within Remedy (Granted a record is still created
in AR System Email Messages but we clean these up nightly anyway.
Of course I love to make Remedy's (UWIP) Email engine dance, being the
architect of Rem-Mail

Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCCE
Sent: Friday, February 13, 2009 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: finding a good spam killer for remedy

Are the original emails generated by end-users just using a regular
email client? Or are they created through some process and/or template?
If it's the latter, why not add something specific to the subject line,
something the spammers don't know? For example, suppose your system is
called Acme Help Desk. You could configure your process/template to send
emails with a specific subject like "AHD: Trouble Ticket Request" or
something similar.

Then set up a rule that deletes any incoming mail that doesn't have
"AHD:" somewhere in the subject line.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Friday, February 13, 2009 2:22 AM
To: arslist@ARSLIST.ORG
Subject: finding a good spam killer for remedy

dear all,

I have been asked to find some way of reducing the number of spams 
ending in one of our schemas.
Obviously and unfortunately, the existing tools are not capable of 
blocking all the spams.
The email lifecycle is quiet a bit cumbersome but I have to live with
it.
Emails are sent to IMAP server. On my remeyd box, fetchmail pools them 
and give them to procmailrc.
This later does first checks, formats then the emails to fit a certain 
criterias and give them to the email engine.
Upon arrival in the Email Box, my Remedy workflow fires and creates the 
necessary tickets for Helpdesk or other in-house schema that I wrote.
So my idea is to plug something like spamassassin to the procmail.
Does anybody have any experience of infos regarding this spam killer?
Or any other further hints/tips would be very welcomed.
Serouche


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Re: finding a good spam killer for remedy

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE]

Are the original emails generated by end-users just using a regular
email client? Or are they created through some process and/or template?
If it's the latter, why not add something specific to the subject line,
something the spammers don't know? For example, suppose your system is
called Acme Help Desk. You could configure your process/template to send
emails with a specific subject like "AHD: Trouble Ticket Request" or
something similar.

Then set up a rule that deletes any incoming mail that doesn't have
"AHD:" somewhere in the subject line.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Friday, February 13, 2009 2:22 AM
To: arslist@ARSLIST.ORG
Subject: finding a good spam killer for remedy

dear all,

I have been asked to find some way of reducing the number of spams 
ending in one of our schemas.
Obviously and unfortunately, the existing tools are not capable of 
blocking all the spams.
The email lifecycle is quiet a bit cumbersome but I have to live with
it.
Emails are sent to IMAP server. On my remeyd box, fetchmail pools them 
and give them to procmailrc.
This later does first checks, formats then the emails to fit a certain 
criterias and give them to the email engine.
Upon arrival in the Email Box, my Remedy workflow fires and creates the 
necessary tickets for Helpdesk or other in-house schema that I wrote.
So my idea is to plug something like spamassassin to the procmail.
Does anybody have any experience of infos regarding this spam killer?
Or any other further hints/tips would be very welcomed.
Serouche


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Re: "Login SQL" where is it?

[Mark Lev]

I believe this should be configurable; not everyone agrees that it should be 
case sensitive, and rather than forcing one mind-set, a configurable option, 
based on the customers requirements, would be better.  This has dogged some of 
our customers for years, and caused user inconvenience.  Customer has to adapt 
or suffer to abide by application mandates.  I've done this before in custom 
development (non-Remedy), where back end processing manipulates case 
[LOWER(user input) = LOWER(db)] validation to shield user from this, where case 
sensitivity is relevant.
 
The requirement to have unique Login ID's already exists in every practical 
situation I've come across, enforcing this regardless of case (Demo = demo).  
This is a functional "limitation" rather than a technical one of Demo != demo.
 
If you should disagree with this, or your requirement is different, the option 
to enforce case would be available, so no harm, no foul.
 
Just my two cents worth.
 
Mark



From: Action Request System discussion list(ARSList) on behalf of Walters, Mark
Sent: Fri 2/13/2009 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?



No, you cannot change this SQL.  ARS is case-sensitive for authentication - 
Demo != demo.  This is not configurable.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: 13 February 2009 11:02
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName = 'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.  Some of 
> it, logging in for example, is generated by the server code and cannot be 
> modified.
>
> Mark Walters
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
> userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>
> ___
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>

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Re: "Login SQL" where is it?

[James Chafin]

You can create an Alias field on the User form (I think it is Field #117) and 
populate it with the alternate case log in data.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: mike 

Date: Fri, 13 Feb 2009 12:01:45 
To: 
Subject: Re: "Login SQL" where is it?


Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName = 'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.  Some of 
> it, logging in for example, is generated by the server code and cannot be 
> modified.
>
> Mark Walters
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
> userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier
>
>___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>
>___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: "Login SQL" where is it?

[Walters, Mark]

No, you cannot change this SQL.  ARS is case-sensitive for authentication - 
Demo != demo.  This is not configurable.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: 13 February 2009 11:02
To: arslist@ARSLIST.ORG
Subject: Re: "Login SQL" where is it?

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName = 'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.  Some of 
> it, logging in for example, is generated by the server code and cannot be 
> modified.
>
> Mark Walters
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
> userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: "Login SQL" where is it?

[mike]

Hi Mark,

that's not a good news,

is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName = 'qwerty to
... FROM user_cache WHERE userName = UPPER('qwerty) or LOWER('qwerty)
it works when i try this sql in PLSQL

Mike

On Fri, Feb 13, 2009 at 11:52 AM, Walters, Mark  wrote:
> Not all SQL you see in the logs is the direct result of workflow.  Some of 
> it, logging in for example, is generated by the server code and cannot be 
> modified.
>
> Mark Walters
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Mike
> Sent: 13 February 2009 08:59
> To: arslist@ARSLIST.ORG
> Subject: "Login SQL" where is it?
>
> i try to find a filter or active link or what ever is responsible for
> firing login SQL (user and password authentication), does anybody know
> what and where it is?
>
> It is SQL that looks up the User name when logging in.
>
> Thats the SQL log:
>
>  RPC: 390620   >  /* Tue Feb 10 2009 15:47:06.1552 */
> SELECT
> userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
> FROM user_cache WHERE userName = 'qwerty'
>
>
> Mike
>
> my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>

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How to load solution DB data from ARS 6.3 to ARS 7.0

[Salma Begum]

Dear Team,

I have a requirement to load solution database data from ars 6.3 server to
ars 7.0 server .  Is ther any format that i need to create to upload this
data. 

Please suggest

Regards,
Salma  
-- 
View this message in context: 
http://n2.nabble.com/How-to-load-solution-DB-data-from-ARS-6.3-to-ARS-7.0-tp2320624p2320624.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: "Login SQL" where is it?

[Walters, Mark]

Not all SQL you see in the logs is the direct result of workflow.  Some of it, 
logging in for example, is generated by the server code and cannot be modified.

Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mike
Sent: 13 February 2009 08:59
To: arslist@ARSLIST.ORG
Subject: "Login SQL" where is it?

i try to find a filter or active link or what ever is responsible for
firing login SQL (user and password authentication), does anybody know
what and where it is?

It is SQL that looks up the User name when logging in.

Thats the SQL log:

  /* Tue Feb 10 2009 15:47:06.1552 */
SELECT
userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
FROM user_cache WHERE userName = 'qwerty'


Mike

my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier

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"Login SQL" where is it?

[Mike]

i try to find a filter or active link or what ever is responsible for
firing login SQL (user and password authentication), does anybody know
what and where it is?

It is SQL that looks up the User name when logging in.

Thats the SQL log:

  /* Tue Feb 10 2009 15:47:06.1552 */
SELECT
userName,password,authUserName,shortAuthString,longAuthString,badPwd,badPwdTotal,notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,email,shortGroup,longGroup,shortCompGroup,longCompGroup,timestamp,validateKey
FROM user_cache WHERE userName = 'qwerty'


Mike

my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier

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finding a good spam killer for remedy

[Remedy Maniac]

dear all,

I have been asked to find some way of reducing the number of spams 
ending in one of our schemas.
Obviously and unfortunately, the existing tools are not capable of 
blocking all the spams.

The email lifecycle is quiet a bit cumbersome but I have to live with it.
Emails are sent to IMAP server. On my remeyd box, fetchmail pools them 
and give them to procmailrc.
This later does first checks, formats then the emails to fit a certain 
criterias and give them to the email engine.
Upon arrival in the Email Box, my Remedy workflow fires and creates the 
necessary tickets for Helpdesk or other in-house schema that I wrote.

So my idea is to plug something like spamassassin to the procmail.
Does anybody have any experience of infos regarding this spam killer?
Or any other further hints/tips would be very welcomed.
Serouche

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