Re: While installing CMDB its not detecting license
Hi Salma, I have not seen further interaction on this. However if your problem persists. I would like you confirm on have you applied license? There is small but crucial difference successful application and license being recognized. Many times that difference comes due to the way the host id appears in the license tool and given the license key. If you happen to paste the host id as given in the license key you are overriding the host id as recognized by the system and therefore license gets applied but not recognized. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39133324 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 12, 2009 05:34 PM To: arslist@ARSLIST.ORG Subject: Re: While installing CMDB its not detecting license Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license- tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2 313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
I know that... I know someone has said if you upgrade anything it should be the midier to 7.5. Is this the case?everything else 7.1. Sent from my iPhone On Feb 23, 2009, at 1:10 AM, Kelly Deaver kdea...@kellydeaver.com wrote: ** I assumed Mid-tier upgrade when I said 'All server components :) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDB From: Pat Zandi remedy...@gmail.com Date: Sun, February 22, 2009 8:05 pm To: arslist@ARSLIST.ORG ** I thought they highly recommend the midtier. 7.5 ? Sent from my iPhone On Feb 22, 2009, at 12:18 PM, Kelly Deaver kdea...@kellydeaver.com wrote: ** BMC did rethink to some degree. All Server Components are in one umbrella installer so you don't have to remember to download and upgrade in the rigth order. Yes, you need to go to Developer Studio if you are going to AR 7.5 but that isn't a bad thing. We always all been told to use the Administrator tools that match the server. You could stop right there and live with it for awhile, kick the tires, be sure all is stable. If you have the right patches installed on your 7.0.3 server, you could then upgrade CMDB (which includes a LOT of new features to the point that we now call it ATRIUM CORE because CMDB is just part of what you get). Again, you can stop and work with this level for awhile if you like. Now, you can choose to upgrade one application at a time and be sure all is stable before you move to the next because mixed version between 7.0.3 and 7.5 for AM/CM/SD is supported. I personally think this is a big improvement over having to do an all or nothing upgrade on the apps. Yes, BMC is still working through a few bugs. I recommend you wait for ITSM 7.5.01... coming soon. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDB From: Guillaume Rheault guilla...@dcshq.com Date: Fri, February 20, 2009 12:04 pm To: arslist@ARSLIST.ORG ** Totally agree You know, BMC should rethink their release strategy and methodology. The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces: - All server components (ARS, assignment engine, approval server, email engine, Mid-tier) - Developer Studio - CMDB - ITSM Too may upgrades to digest Plus you really want to have all these pieces at the 7.5 level, since the 7.5 combo would be the one that would have been the more tested -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 02/20/09 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB Bleeding Edge -- This type of thing should never happen.. Reminds me too much of the non-stimulus bill.. Oh I am sorry.. the *C*ongressional *R*elief *A*ction *P*rogram -- there ... that is better.. They should definately have this fleshed out... Thanks for the heads up. 8-) On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.com wrote: ** To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Saturday, February 21, 2009 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Also, is anyone else amazed that polygraphs are still being used when they've been de-bunked as junk science repeatedly? And yes - if you are American - you are paying for it :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Friday, February 20, 2009 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Jeff Is there anything Remedy-related to these positions? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** This is a request for resumes and referrals for as many Systems Administrators and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can find. The positions are currently located in and around FT. Meade (Annapolis Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits or 1099 contractors). * Need UNIX/LINUX Administrators (8+ with good skills) * Need Windows Administrators (2-3 Senior level) * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific scripting skills (Perl, bsh, etc) This is an urgent and time sensitive opportunity. Any referral assistance will be rewarded upon hire. Many thanks Sincerely, Jeff Glaser VP IT Resource Recruiting 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
Polygraph? Is this a job to work third shift in a convenience store? David M Clark Remedy Programmer/Analyst Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil 2/23/2009 7:31 AM You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Saturday, February 21, 2009 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Also, is anyone else amazed that polygraphs are still being used when they've been de-bunked as junk science repeatedly? And yes - if you are American - you are paying for it :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Friday, February 20, 2009 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Jeff Is there anything Remedy-related to these positions? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** This is a request for resumes and referrals for as many Systems Administrators and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can find. The positions are currently located in and around FT. Meade (Annapolis Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits or 1099 contractors). * Need UNIX/LINUX Administrators (8+ with good skills) * Need Windows Administrators (2-3 Senior level) * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific scripting skills (Perl, bsh, etc) This is an urgent and time sensitive opportunity. Any referral assistance will be rewarded upon hire. Many thanks Sincerely, Jeff Glaser VP IT Resource Recruiting 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Selection Field Manipulation?
Hello All, Customer wants a dynamic radio button list. I am not sure this is possible, but hope someone may know how to make it so. Thought 1: Manipulate a Selection Type Field (radio button) at runtime to show/hide attribute values dynamically. For example, I have a selection field with 4 values: A, B, C, D When the user logs on, I want to check their group memberships, or permissions, and based on this, show/hide certain values within the list. Problem is, I don't know how to dynamically manipulate a selection type field. Thought 2: Do with a drop down menu, but cannot figure out how to make it a radio button type selection. Thought 3: Build single value radio buttons, loop through them with code to hide/show accordingly, then build workflow to manage user selections. This I can do, but seems like a ton of code, and cumbersome to maintain. Probably not worth the effort, if I could convince the customer of that. If anyone has any ideas, I would appreciate it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field Manipulation?
Mark, Based upon what you are describing, I think you might be able to get away with using 4 individual Check Box fields. You can show and hide them based upon whatever criteria you desire and the look and feel is similar to that of the Radio Button so you should have no trouble with the customer. You would just need to ensure they select only the correct number of boxes by using workflow. Hope this helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Monday, February 23, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Selection Field Manipulation? Hello All, Customer wants a dynamic radio button list. I am not sure this is possible, but hope someone may know how to make it so. Thought 1: Manipulate a Selection Type Field (radio button) at runtime to show/hide attribute values dynamically. For example, I have a selection field with 4 values: A, B, C, D When the user logs on, I want to check their group memberships, or permissions, and based on this, show/hide certain values within the list. Problem is, I don't know how to dynamically manipulate a selection type field. Thought 2: Do with a drop down menu, but cannot figure out how to make it a radio button type selection. Thought 3: Build single value radio buttons, loop through them with code to hide/show accordingly, then build workflow to manage user selections. This I can do, but seems like a ton of code, and cumbersome to maintain. Probably not worth the effort, if I could convince the customer of that. If anyone has any ideas, I would appreciate it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
“Table Loop Selected Rows Only” gets unselected row, sometimes
Dear List, This is complicated so please bear with me. I have a form that contains a table of entries from another form. On the main form is a button, that calls an outer active link, that calls a guide, that calls an inner active link, that processes the table. The guide is set to “Table Loop Selected Rows Only.” (The inner link writes a column value into a field, which is how you know it has processed the row.) Because the first row in the table is automatically selected, I have an active link that runs on display that sets the table value to 0. When the form displays you can see the table opening up with the top row selected, and then getting de-selected. Once the main form is displayed I click the button and the inner link processes the first table row, even tho it has been de-selected. If I click the button again it does not process the row a second time. If I trigger an error message before clicking the button the inner link does not process the first table row. It seems like the guide doesn’t know that the table row is unselected, until an active link runs in addition to the one that set the table to 0. If I have the two links display the value of the table, they both say it is 0, even as the inner link is processing the row. I tried running a second table refresh after setting the table to 0 and that seems to have fixed the problem, but I am still puzzled by what is going on. Is this a bug, or am I not understanding something? Dwayne Martin James Madison University (ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db)
Re: Table Loop Selected Rows Only gets unselected ro w, sometimes
Dwayne, If you are looking to have the first row NOT selected on form open, check the properties of the table field, there is an option to not have anything selected, the default behavior however is to have the first row selected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Monday, February 23, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Table Loop Selected Rows Only gets unselected row, sometimes Dear List, This is complicated so please bear with me. I have a form that contains a table of entries from another form. On the main form is a button, that calls an outer active link, that calls a guide, that calls an inner active link, that processes the table. The guide is set to Table Loop Selected Rows Only. (The inner link writes a column value into a field, which is how you know it has processed the row.) Because the first row in the table is automatically selected, I have an active link that runs on display that sets the table value to 0. When the form displays you can see the table opening up with the top row selected, and then getting de-selected. Once the main form is displayed I click the button and the inner link processes the first table row, even tho it has been de-selected. If I click the button again it does not process the row a second time. If I trigger an error message before clicking the button the inner link does not process the first table row. It seems like the guide doesn't know that the table row is unselected, until an active link runs in addition to the one that set the table to 0. If I have the two links display the value of the table, they both say it is 0, even as the inner link is processing the row. I tried running a second table refresh after setting the table to 0 and that seems to have fixed the problem, but I am still puzzled by what is going on. Is this a bug, or am I not understanding something? Dwayne Martin James Madison University (ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field Manipulation?
Mark Another option would be a table field with the values displayed and an editable check box to enable selection. This would give you scope for additional entries in the future without additional effort if you design it to be data driven. Matt Hello All, Customer wants a dynamic radio button list. I am not sure this is possible, but hope someone may know how to make it so. Thought 1: Manipulate a Selection Type Field (radio button) at runtime to show/hide attribute values dynamically. For example, I have a selection field with 4 values: A, B, C, D When the user logs on, I want to check their group memberships, or permissions, and based on this, show/hide certain values within the list. Problem is, I don't know how to dynamically manipulate a selection type field. Thought 2: Do with a drop down menu, but cannot figure out how to make it a radio button type selection. Thought 3: Build single value radio buttons, loop through them with code to hide/show accordingly, then build workflow to manage user selections. This I can do, but seems like a ton of code, and cumbersome to maintain. Probably not worth the effort, if I could convince the customer of that. If anyone has any ideas, I would appreciate it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field Manipulation?
Scott, Thanks, it looks like this is basically the same as 4 single radio buttons. What I was hoping to find out is if there was a way to manipulate the selection type field, so as not to have to build so much custom code. 4 options is just my example, there could be variable number of entries (up to a max, I believe 10). If this gets too complicated, then a drop down menu will have to suffice. Just hoping someone has the magic trick I need. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Table Loop Selected Rows Only gets unselected ro w, sometimes
Thanks, LJ! I thot there should be but I looked and looked and couldn't find it. But now I looked one more time and there it was plain as can be. Dwayne Original message Date: Mon, 23 Feb 2009 09:38:12 -0700 From: LJ Longwing lj.longw...@gmail.com Subject: Re: Table Loop Selected Rows Only gets unselected ro w, sometimes To: arslist@ARSLIST.ORG Dwayne, If you are looking to have the first row NOT selected on form open, check the properties of the table field, there is an option to not have anything selected, the default behavior however is to have the first row selected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Monday, February 23, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Table Loop Selected Rows Only gets unselected row, sometimes Dear List, This is complicated so please bear with me. I have a form that contains a table of entries from another form. On the main form is a button, that calls an outer active link, that calls a guide, that calls an inner active link, that processes the table. The guide is set to Table Loop Selected Rows Only. (The inner link writes a column value into a field, which is how you know it has processed the row.) Because the first row in the table is automatically selected, I have an active link that runs on display that sets the table value to 0. When the form displays you can see the table opening up with the top row selected, and then getting de-selected. Once the main form is displayed I click the button and the inner link processes the first table row, even tho it has been de-selected. If I click the button again it does not process the row a second time. If I trigger an error message before clicking the button the inner link does not process the first table row. It seems like the guide doesn't know that the table row is unselected, until an active link runs in addition to the one that set the table to 0. If I have the two links display the value of the table, they both say it is 0, even as the inner link is processing the row. I tried running a second table refresh after setting the table to 0 and that seems to have fixed the problem, but I am still puzzled by what is going on. Is this a bug, or am I not understanding something? Dwayne Martin James Madison University (ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Table Loop Selected Rows Only gets unselected ro w, sometimes
Cool, hope that helps you out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Monday, February 23, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Table Loop Selected Rows Only gets unselected ro w, sometimes Thanks, LJ! I thot there should be but I looked and looked and couldn't find it. But now I looked one more time and there it was plain as can be. Dwayne Original message Date: Mon, 23 Feb 2009 09:38:12 -0700 From: LJ Longwing lj.longw...@gmail.com Subject: Re: Table Loop Selected Rows Only gets unselected ro w, sometimes To: arslist@ARSLIST.ORG Dwayne, If you are looking to have the first row NOT selected on form open, check the properties of the table field, there is an option to not have anything selected, the default behavior however is to have the first row selected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Monday, February 23, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Table Loop Selected Rows Only gets unselected row, sometimes Dear List, This is complicated so please bear with me. I have a form that contains a table of entries from another form. On the main form is a button, that calls an outer active link, that calls a guide, that calls an inner active link, that processes the table. The guide is set to Table Loop Selected Rows Only. (The inner link writes a column value into a field, which is how you know it has processed the row.) Because the first row in the table is automatically selected, I have an active link that runs on display that sets the table value to 0. When the form displays you can see the table opening up with the top row selected, and then getting de-selected. Once the main form is displayed I click the button and the inner link processes the first table row, even tho it has been de-selected. If I click the button again it does not process the row a second time. If I trigger an error message before clicking the button the inner link does not process the first table row. It seems like the guide doesn't know that the table row is unselected, until an active link runs in addition to the one that set the table to 0. If I have the two links display the value of the table, they both say it is 0, even as the inner link is processing the row. I tried running a second table refresh after setting the table to 0 and that seems to have fixed the problem, but I am still puzzled by what is going on. Is this a bug, or am I not understanding something? Dwayne Martin James Madison University (ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
Is it Remedy work, Davie you might be right. On Mon, Feb 23, 2009 at 10:47 AM, David.M Clark david.m.cl...@state.tn.uswrote: Polygraph? Is this a job to work third shift in a convenience store? David M Clark Remedy Programmer/Analyst Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil 2/23/2009 7:31 AM You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Saturday, February 21, 2009 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Also, is anyone else amazed that polygraphs are still being used when they've been de-bunked as junk science repeatedly? And yes - if you are American - you are paying for it :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Friday, February 20, 2009 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Jeff Is there anything Remedy-related to these positions? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** This is a request for resumes and referrals for as many Systems Administrators and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can find. The positions are currently located in and around FT. Meade (Annapolis Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits or 1099 contractors). * Need UNIX/LINUX Administrators (8+ with good skills) * Need Windows Administrators (2-3 Senior level) * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific scripting skills (Perl, bsh, etc) This is an urgent and time sensitive opportunity. Any referral assistance will be rewarded upon hire. Many thanks Sincerely, Jeff Glaser VP IT Resource Recruiting 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Server Queues to support ITSM, CMDB, and various patches
After watching a data management support group rename job (patch 9005) crash threads on our 7.1.00.002 server several nights in a row during the search phase, strangely enough the AREA thread 390695, I have gone back today to see exactly what threads we have configured, and where we got the information to configure them. Sat Feb 21 00:14:54 2009 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Sat Feb 21 00:14:54 2009 0xc005 Sat Feb 21 00:14:54 2009 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) It is a documentation nightmare, in that contradictory information is scattered throughout the guides for ARS, CMDB, ITSM, and various patch docs. Things like the Plugin Loopback RPC Program Number on the Ports and Queues tab of Server Information are virtually undocumented... in some cases it does not even appear in the screen shots to look at (ITSM 7.0.03 Installation Guide), and the entry in the ar.cfg table in the ARS 7.1.00 Confuring Guide leaves you uncertain about how to use the setting. Some of these settings have been clarified in the ITSM 7.0.03 Installation Guide (and nowhere else), such as the settings for the Reconciliation Engine [390698 or 699: 10 10] pg.20. The same guide shows setting the CAI Plugin Registry form to use a custom private queue - we originally used [390630 2 4] from the 7.0 guide pg.70, then changed it to [2 2] when we disabled the Requester Console); the 7.0.03 guide says to use [2 6] on pg.59. All of the screen shots fail to show the Plugin Loopback RPC Program Number field or its value at all (helpful). CMDB 2.1.00 Apparently sets the Plugin Loopback RPC Program Number to 390626 and creates a queue [390626 2 2] Install/Cfg pg.28, and every subsequent patch to the CMDB recreates this line for the queue even if another already exists with larger values. The confusion really begins with the Data Management Tools 9003 and 9005, which instruct you to use the existing Private Queue 390626, which is already selected as the Plugin Loopback RPC Program Number, and modify it to [16 32] and then specify it in the CAI Plugin Registry form (9003 pg.26, 9005 pg.34). This then puts the CAI Plugin used my the data management tool, the Requester Console (or SRM, I guess), and the CMDB on the same queue. Every time you update the CMDB with a patch this queue will get an additional entry in the ar.cfg for [2 2] instead of the [16 32] values, and the extra entry has to be deleted. At this point our queues and threads look like this (production and development): TypeRPC # Min Max Ar.cfg Definition Admin 390600 Alert 390601 1 1 Private-RPC-Socket: 390601 1 1 Full Text Index 390602 Escalation 390603 1 1 Private-RPC-Socket: 390603 1 1 Flashboards 390619 Fast390620 16 32 Private-RPC-Socket: 390620 16 32 List390635 24 24 Private-RPC-Socket: 390635 24 24 Plugin Loopback 390626 16 32 Private-RPC-Socket: 390626 16 32 Plugin-Loopback-RPC-Socket: 390626 CAI Plug-in Registry = 390626 16Plugin-Filter-API-Threads: 8 40 Per Patch 9003 pg 26-28 and 9005 pg 34-36 (CMDB Install) 390626 2 2 RESETS VALUES TO ITS OWN DEFAULTS 2 2 CMDB Installation and Configuration Guide pg.28 - delete after install (CAI Plug-in) 390630 2 2 Private-RPC-Socket: 390630 2 2 ITSM 7.0.03 Install Guide pg 59 (7.0 pg 70) But CAI Plug-in Registry no longer uses this queue due to 9003/5 (Approval) 390624 1 1 Approval-RPC-Socket: 390624 Approval Server Loopback - Approval Server Guide pg 40-43 Private 390694 1 1 Private-RPC-Socket: 390694 1 1 AIE Data Exchanges use this thread - Inferred from AIE Docs Ext Private 390698 10 10 Private-RPC-Socket: 390698 10 10 RE-RPC-Socket: 390698 ITSM 7.0.03 Install Guide pg 20 (Minimal details in CMDB Install Cfg pg 172) External Authentication 390695 External-Authentication-RPC-Socket: 390695 QUESTIONS (Finally): 1. How is the Plugin Loopback RPC Program Number _supposed_ to be used, and by which service or services? 2. Which queue is supposed to be reflected in the CAI Plug-in Registry form - the same one specified in the Plugin Loopback RPC Program Number? 3. If the data management tool and CMDB are _both_ set to use the same queue and CAI Plugin, is this why we were seeing problems when trying to run a data management job after hours? BTW, the job ran successfully this morning after 8 AM, without finding something to contend with. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ [Also posted to BMCDN]
Assign a different start page to a user...
I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Assign a different start page to a user...
Richard, If you force the use of centralized preferences, you can do that and much more in the way of user customization. Since all of the data is stored in forms, you can have workflow fire against it, too. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Richard Copits richard.cop...@bwc.state.oh.us Date: Mon, 23 Feb 2009 14:32:57 To: arslist@ARSLIST.ORG Subject: Assign a different start page to a user... I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Session Timeout Setting
Hi, We're encountering some issues when users leave their browser sessions open a while ( meeting, out for lunch..) then come back. The mid-tier is either not responding or take quite long to complete. They do not get the timeout or session error since the Session Timeout on the mid-tier is 180 minutes, and they did not exceed that threshold yet. Is180 minutes too long? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Session Timeout Setting
We have some set to 600 minutes for users that need to be in all day (the system default is still 30) on 7.0.1 and do not have that issue. Our Mid Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are similar to yours. In any case, 180 minutes should not be too long. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont Sent: Monday, February 23, 2009 3:51 PM To: arslist@ARSLIST.ORG Subject: Session Timeout Setting ** Hi, We're encountering some issues when users leave their browser sessions open a while ( meeting, out for lunch..) then come back. The mid-tier is either not responding or take quite long to complete. They do not get the timeout or session error since the Session Timeout on the mid-tier is 180 minutes, and they did not exceed that threshold yet. Is180 minutes too long? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Job: Remedy Consultant - Dayton, OH - Long Term Contract
List, Need a local resource for WPAFB in Dayton, OH for a long term contract. This is a backfill for someone who left. Start date is ASAP. DESCRIPTION: Remedy IT Service Management (ITSM) Suite 7.x, specifically the Service Desk solution, including Incident Problem Management, Configuration Management Data Base (CMDB), Change Management and Service Level Management within a large enterprise. Preferred candidate would have an AF or DoD background, and fully understand service and problem management within the IT environment and have experience designing/translating requirements into ITSM business processes in conjunction with the BMC tool. Should have working knowledge of ITIL and Service Support/Delivery philosophy. REQUIRED SKILLS: ITIL Foundational (V2 or V3) and/or BMC Remedy Certifications desired Strong interpersonal/communication/writing skills and ability to effectively liaison with remote teams US Citizen Ability to acquire NAC REQUIRED EXPERIENCE: BS Degree or equivalent experience IT Operations background BMC ITSM implementation experience Work flow/process design experience Respectfully, Joshua Kitchen Recruiter Kforce Professional Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are atteccc4.gifatteccc5.jpgatteccc6.gifatteccd7.jpg
Re: Server Queues to support ITSM, CMDB, and various patches
Hi Chris; I've had 3 successive support calls into BMC regarding this particular error since my AR Server 7.1 upgrade in November. I don't have any answers for you mostly because BMC has no answers for me as yet. The error itself happens sporadically sometimes daily other times weekly and leaving the logs running on a production server hoping for another occurrence doesn't sound like a solid plan as I do have limited space available. I'll keep apprised of our efforts to resolve this issue. Wayne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, February 23, 2009 11:52 AM To: arslist@ARSLIST.ORG Subject: Server Queues to support ITSM, CMDB, and various patches After watching a data management support group rename job (patch 9005) crash threads on our 7.1.00.002 server several nights in a row during the search phase, strangely enough the AREA thread 390695, I have gone back today to see exactly what threads we have configured, and where we got the information to configure them. Sat Feb 21 00:14:54 2009 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Sat Feb 21 00:14:54 2009 0xc005 Sat Feb 21 00:14:54 2009 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) It is a documentation nightmare, in that contradictory information is scattered throughout the guides for ARS, CMDB, ITSM, and various patch docs. Things like the Plugin Loopback RPC Program Number on the Ports and Queues tab of Server Information are virtually undocumented... in some cases it does not even appear in the screen shots to look at (ITSM 7.0.03 Installation Guide), and the entry in the ar.cfg table in the ARS 7.1.00 Confuring Guide leaves you uncertain about how to use the setting. Some of these settings have been clarified in the ITSM 7.0.03 Installation Guide (and nowhere else), such as the settings for the Reconciliation Engine [390698 or 699: 10 10] pg.20. The same guide shows setting the CAI Plugin Registry form to use a custom private queue - we originally used [390630 2 4] from the 7.0 guide pg.70, then changed it to [2 2] when we disabled the Requester Console); the 7.0.03 guide says to use [2 6] on pg.59. All of the screen shots fail to show the Plugin Loopback RPC Program Number field or its value at all (helpful). CMDB 2.1.00 Apparently sets the Plugin Loopback RPC Program Number to 390626 and creates a queue [390626 2 2] Install/Cfg pg.28, and every subsequent patch to the CMDB recreates this line for the queue even if another already exists with larger values. The confusion really begins with the Data Management Tools 9003 and 9005, which instruct you to use the existing Private Queue 390626, which is already selected as the Plugin Loopback RPC Program Number, and modify it to [16 32] and then specify it in the CAI Plugin Registry form (9003 pg.26, 9005 pg.34). This then puts the CAI Plugin used my the data management tool, the Requester Console (or SRM, I guess), and the CMDB on the same queue. Every time you update the CMDB with a patch this queue will get an additional entry in the ar.cfg for [2 2] instead of the [16 32] values, and the extra entry has to be deleted. At this point our queues and threads look like this (production and development): TypeRPC # Min Max Ar.cfg Definition Admin 390600 Alert 390601 1 1 Private-RPC-Socket: 390601 1 1 Full Text Index 390602 Escalation 390603 1 1 Private-RPC-Socket: 390603 1 1 Flashboards 390619 Fast390620 16 32 Private-RPC-Socket: 390620 16 32 List390635 24 24 Private-RPC-Socket: 390635 24 24 Plugin Loopback 390626 16 32 Private-RPC-Socket: 390626 16 32 Plugin-Loopback-RPC-Socket: 390626 CAI Plug-in Registry = 390626 16Plugin-Filter-API-Threads: 8 40 Per Patch 9003 pg 26-28 and 9005 pg 34-36 (CMDB Install) 390626 2 2 RESETS VALUES TO ITS OWN DEFAULTS 2 2 CMDB Installation and Configuration Guide pg.28 - delete after install (CAI Plug-in) 390630 2 2 Private-RPC-Socket: 390630 2 2 ITSM 7.0.03 Install Guide pg 59 (7.0 pg 70) But CAI Plug-in Registry no longer uses this queue due to 9003/5 (Approval) 390624 1 1 Approval-RPC-Socket: 390624 Approval Server Loopback - Approval Server Guide pg 40-43 Private 390694 1 1 Private-RPC-Socket: 390694 1 1 AIE Data Exchanges use this thread - Inferred from AIE Docs Ext Private 390698 10 10 Private-RPC-Socket: 390698 10 10 RE-RPC-Socket: 390698 ITSM 7.0.03 Install Guide pg 20 (Minimal details in CMDB Install Cfg pg 172) External Authentication 390695 External-Authentication-RPC-Socket: 390695 QUESTIONS
Re: Server Queues to support ITSM, CMDB, and various patches
Hi, 2) The CAI should run on a different RPC compared to the plugin look back. I would just choose the next private and put that in the plugin registry for CAI. The look back should be used by the other processes to communicate back to the AR server without the threat of all other fast or list threads being busy. I suspect the reason you saw the 8am run ok is that nobody else was using the CAI? Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: 23 February 2009 18:52 To: arslist@ARSLIST.ORG Subject: Server Queues to support ITSM, CMDB, and various patches After watching a data management support group rename job (patch 9005) crash threads on our 7.1.00.002 server several nights in a row during the search phase, strangely enough the AREA thread 390695, I have gone back today to see exactly what threads we have configured, and where we got the information to configure them. Sat Feb 21 00:14:54 2009 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Sat Feb 21 00:14:54 2009 0xc005 Sat Feb 21 00:14:54 2009 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) It is a documentation nightmare, in that contradictory information is scattered throughout the guides for ARS, CMDB, ITSM, and various patch docs. Things like the Plugin Loopback RPC Program Number on the Ports and Queues tab of Server Information are virtually undocumented... in some cases it does not even appear in the screen shots to look at (ITSM 7.0.03 Installation Guide), and the entry in the ar.cfg table in the ARS 7.1.00 Confuring Guide leaves you uncertain about how to use the setting. Some of these settings have been clarified in the ITSM 7.0.03 Installation Guide (and nowhere else), such as the settings for the Reconciliation Engine [390698 or 699: 10 10] pg.20. The same guide shows setting the CAI Plugin Registry form to use a custom private queue - we originally used [390630 2 4] from the 7.0 guide pg.70, then changed it to [2 2] when we disabled the Requester Console); the 7.0.03 guide says to use [2 6] on pg.59. All of the screen shots fail to show the Plugin Loopback RPC Program Number field or its value at all (helpful). CMDB 2.1.00 Apparently sets the Plugin Loopback RPC Program Number to 390626 and creates a queue [390626 2 2] Install/Cfg pg.28, and every subsequent patch to the CMDB recreates this line for the queue even if another already exists with larger values. The confusion really begins with the Data Management Tools 9003 and 9005, which instruct you to use the existing Private Queue 390626, which is already selected as the Plugin Loopback RPC Program Number, and modify it to [16 32] and then specify it in the CAI Plugin Registry form (9003 pg.26, 9005 pg.34). This then puts the CAI Plugin used my the data management tool, the Requester Console (or SRM, I guess), and the CMDB on the same queue. Every time you update the CMDB with a patch this queue will get an additional entry in the ar.cfg for [2 2] instead of the [16 32] values, and the extra entry has to be deleted. At this point our queues and threads look like this (production and development): TypeRPC # Min Max Ar.cfg Definition Admin 390600 Alert 390601 1 1 Private-RPC-Socket: 390601 1 1 Full Text Index 390602 Escalation 390603 1 1 Private-RPC-Socket: 390603 1 1 Flashboards 390619 Fast390620 16 32 Private-RPC-Socket: 390620 16 32 List390635 24 24 Private-RPC-Socket: 390635 24 24 Plugin Loopback 390626 16 32 Private-RPC-Socket: 390626 16 32 Plugin-Loopback-RPC-Socket: 390626 CAI Plug-in Registry = 390626 16Plugin-Filter-API-Threads: 8 40 Per Patch 9003 pg 26-28 and 9005 pg 34-36 (CMDB Install) 390626 2 2 RESETS VALUES TO ITS OWN DEFAULTS 2 2 CMDB Installation and Configuration Guide pg.28 - delete after install (CAI Plug-in) 390630 2 2 Private-RPC-Socket: 390630 2 2 ITSM 7.0.03 Install Guide pg 59 (7.0 pg 70) But CAI Plug-in Registry no longer uses this queue due to 9003/5 (Approval) 390624 1 1 Approval-RPC-Socket: 390624 Approval Server Loopback - Approval Server Guide pg 40-43 Private 390694 1 1 Private-RPC-Socket: 390694 1 1 AIE Data Exchanges use this thread - Inferred from AIE Docs Ext Private 390698 10 10 Private-RPC-Socket: 390698 10 10 RE-RPC-Socket: 390698 ITSM 7.0.03 Install Guide pg 20 (Minimal details in CMDB Install Cfg pg 172) External Authentication 390695 External-Authentication-RPC-Socket: 390695 QUESTIONS (Finally): 1. How is the Plugin Loopback RPC Program Number _supposed_ to
ARERR 91 Problems
Hello, Does anyone know the common causes for ARERR 91? We're running MidTier 7.1, Red Hat Linux, Apache/Tomcat against a Solaris 10, Oracle 10g, ARS 7.1patch6 system. This error sometimes occurs when using Midtier. The Midtier and ARS are not configured to use Portmapper protocol and the firewall logs show no denials (there is a firewall between the MidTier and ARS). Thanks for any insight. = 91 Error RPC call failed. This protocol error occurs when the client and the server's protocol definitions do not match. = Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-481-1329 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Session Timeout Setting
Is the MidTier behind a LoadBalancer? If so, what is the timeout on the switch? On Mon, Feb 23, 2009 at 5:04 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** We have some set to 600 minutes for users that need to be in all day (the system default is still 30) on 7.0.1 and do not have that issue. Our Mid Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are similar to yours. In any case, 180 minutes should not be too long. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Andrew Fremont *Sent:* Monday, February 23, 2009 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Session Timeout Setting ** Hi, We're encountering some issues when users leave their browser sessions open a while ( meeting, out for lunch..) then come back. The mid-tier is either not responding or take quite long to complete. They do not get the timeout or session error since the Session Timeout on the mid-tier is 180 minutes, and they did not exceed that threshold yet. Is180 minutes too long? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Session Timeout Setting
No, we do not have the Loadbalancer. Thanks, Andrew. On Mon, Feb 23, 2009 at 2:48 PM, Frank Caruso caruso.fr...@gmail.comwrote: ** Is the MidTier behind a LoadBalancer? If so, what is the timeout on the switch? On Mon, Feb 23, 2009 at 5:04 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** We have some set to 600 minutes for users that need to be in all day (the system default is still 30) on 7.0.1 and do not have that issue. Our Mid Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are similar to yours. In any case, 180 minutes should not be too long. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Andrew Fremont *Sent:* Monday, February 23, 2009 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Session Timeout Setting ** Hi, We're encountering some issues when users leave their browser sessions open a while ( meeting, out for lunch..) then come back. The mid-tier is either not responding or take quite long to complete. They do not get the timeout or session error since the Session Timeout on the mid-tier is 180 minutes, and they did not exceed that threshold yet. Is180 minutes too long? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Fwd: Remedy Developer, Colorado Springs
Hello All, I am posting this in hopes that someone on the list lives near/wants to relocate to Colorado Springs, CO area. Please see below job description and contact information. Thanks, Jase -- Forwarded message -- From: Sears, Emily ese...@teksystems.com Date: Mon, Feb 23, 2009 at 5:53 PM Subject: Remedy Developer, Colorado Springs To: jasebran...@gmail.com Hi Jase— Here is the job description. Please have people contact me direct for more information! Thanks so much for your help !! *REMEDY DEVELOPER--Colorado Springs, CO* ·*Must currently have or be able to obtain a US DOD SECRET SECURITY CLEARANCE* ·*6 month Contract to Hire* ·*Minimum 3 yrs. experience developing Remedy 7* Our client is in need of a Remedy Developer to maintain, modify and develop custom software applications. This system is used to process Trouble Tickets for Tier 1, 2 3 network/computer support of all customers, located worldwide. *Other responsibilities include:* ·Collecting metrics ·Creating custom reports ·Creating and maintaining the Remedy system as-built drawings/diagrams and instruction manuals. ·Maintain/administer the Enterprise Remedy system which includes: Remedy distributed architecture, Remedy Web Enterprise, Remedy core application and Remedy database administration ·Perform Remedy form/schema development ·Provide support for web-related database development activities ·Collect and maintain metrics documenting Service Delivery Summary performance thresholds ·Collect and maintain metrics beyond those related to the Service Delivery Summary thresholds as related to performance of the Front Range Consolidated Network; provide these metrics to the government *Environment:* Work with other users of Remedy to enhance effectiveness and collaborative capabilities of Remedy and resolve problems associated with the Enterprise Remedy application. *Compensation:* This opportunity offers a competitive salary with a generous benefits package including medical dental insurance, 10 paid federal holidays; paid vacation, personal, and sick leave (discretionary leave or paid time off); life insurance, long term disability insurance, tuition reimbursement; employee referral bonus program, opportunity to participate in *401(k)*plan. -- *Emily Sears* Technical Recruiter 102 S. Tejon St. Ste 300 Colorado Springs, CO 80903 719.866.6915 F 719.866.6928 M 919.260.2489* WWW.TEKSYSTEMS.COM http://www.teksystems.com/* Please consider the environment before printing this email. -- -- This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: While installing CMDB its not detecting license
HI Uday, Thanks for the reply. There was some problem in Mac address because of that AR server was not able to recognise the licenses. Now i have applied new trail licenses . Every thing is working fine . Thanks for every one. Regards, Salma Uday Joshi wrote: Hi Salma, I have not seen further interaction on this. However if your problem persists. I would like you confirm on have you applied license? There is small but crucial difference successful application and license being recognized. Many times that difference comes due to the way the host id appears in the license tool and given the license key. If you happen to paste the host id as given in the license key you are overriding the host id as recognized by the system and therefore license gets applied but not recognized. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39133324 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 12, 2009 05:34 PM To: arslist@ARSLIST.ORG Subject: Re: While installing CMDB its not detecting license Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license- tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2 313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2376085.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
Re: ARERR 91 Problems
Been there...done that. Let's start with the obvious stuff - is the database remote (since it's Oracle, I'll assume so...). Did you read the white paper on re-configuring Oracle to have LOB/CLOB's in-row? If not do this first - I fought this for a while on multiple servers and this was one part of the fix. We would randomly get ARERR 90 and 91's. A sure way to know if this is the problem is to do server side logging on API, Filter, and SQL. If you see a long gap in the logs where six to sixty seconds go by with absolutely no activity (usually after a +CE but before the -CE in the API log) you'll have a good indication of this being the culprit. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, February 23, 2009 4:26 PM To: arslist@ARSLIST.ORG Subject: ARERR 91 Problems ** Hello, Does anyone know the common causes for ARERR 91? We're running MidTier 7.1, Red Hat Linux, Apache/Tomcat against a Solaris 10, Oracle 10g, ARS 7.1patch6 system. This error sometimes occurs when using Midtier. The Midtier and ARS are not configured to use Portmapper protocol and the firewall logs show no denials (there is a firewall between the MidTier and ARS). Thanks for any insight. = 91 Error RPC call failed. This protocol error occurs when the client and the server's protocol definitions do not match. = Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-481-1329 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy user tool is crashing
Hi All, I am running a OOTB report from my machine.The report is running fine without causing any problems.But the same report is run by another user from his machine.When that user runs this report, his Remedy user tool crashes. What may the cause of this problem? I am using BMC Remedy Version 6.3. Regards, Sachin -- View this message in context: http://n2.nabble.com/Remedy-user-tool-is-crashing-tp2376413p2376413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
