ITSP / ITSM 7 Notifications

[Coleman, Gavin]

Hi List - I'm having some issues with the Notifications engine on ITSP. I 
wonder if anyone has any ideas of how to solve this?

Entries are created in the form NTE:SYS-NT Process Control. An Escalation 
called SYS-NPC-IM1-TriggerGroupNTG runs every minute and processes the entries 
in this form. From this form multiple entries are created in the form 
NTE:SYS-NT Individual NT Control. An escalation called 
SYS-NTI-IM1-ProcessNotifications processes these notifications and they are 
sent to the NTE:Notifer form which sends them to the email engine.

Because escalations are single threaded in Remedy 6.3, we have disabled these 
escalations and replaced them with APIs duplicating the escalation processing. 
The APIs simply loop round the relevant forms and run the exact workflow that 
the escalations did.

Our issue at the moment is that we have a large amount of customers. Many of 
the Support Groups that are defined for these customers contain >50 people in 
them. We have automated processes generating tickets and assigning them to 
these Support Groups. It's easy to see that in very little time, we can have 
3000-4000 entries in the NTE:SYS-NT Individual NT Control form. It can take the 
API a significant time to process these. I can't restrict these automated 
tickets and can't restrict the notifications.

Has anybody come across this issue before? If so, how did you fix it? One 
option I have thought of is to create an API that fires on Submit of an entry 
in NTE:SYS-NT Process Control. This API would then take control of all the 
entries created in the NTE:SYS-NT Individual NT Control and process them. I can 
see that this would work, but we would have multiple APIs running at once.

Environment

Remedy 6.3 - Server Group (2 user server, 1 admin server)
Oracle database
Windows 2003

We are due to move to Remedy 7 and ITSM 7 later on in the year. The same issue 
will obviously continue on ITSM

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


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AW: How to save huge qual string in Table / Tree Property? RESOLVED

[Conny Martin]

All,
 
BMC has created a new defect ref for this issue.
 
SW00324113 
 
Kind Regards Conny



Von: Martin, Conny 
Gesendet: Freitag, 13. Februar 2009 16:06
An: 'arslist@ARSLIST.ORG'
Betreff: AW: How to save huge qual string in Table / Tree Property?
RESOLVED


Howard,
 
I reported this to BMC. I'm waiting for response. I'll let you know the
result.
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Charles Baldi
Gesendet: Freitag, 13. Februar 2009 16:04
An: arslist@ARSLIST.ORG
Betreff: Re: How to save huge qual string in Table / Tree Property?
RESOLVED


** 
Howard,
 
As others on the thread have said, the 4k limit appears to be a database
one.  The 2k limit is a bug.
 
Chuck


On Fri, Feb 13, 2009 at 9:53 AM, Howard Richter 
wrote:


** 
Chuck,
 
Great news, bowever, is the size limit a bug with that patch or
a new feature going forward?
 
Howard


On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi
 wrote:


** 
All,
I was able to update the table query in question.  Here
is what I did:
 
1.  Downgraded my Admin tool to 7.1 patch 3 (thanks
Conny).  This allows creation of qualification strings up to 4k (4096
chars).
 
2.  Since the OOB qual was already at 4081 chars, I
could barely add the EXTERNAL() before running out of room.  So I took
the OOB qual and removed a pile of the superfluous spaces that the Admin
tool adds to the qual, such as those around the "=", etc.  This got the
OOB qual down to 3727 chars.
 
3.  Because I'm adding a half-dozen custom fields to the
qual, the addition would still put it over the 4k limit, so I added
another "AND EXTERNAL(custom_do_field)" and loaded my addition on Window
Open. (thanks Scott and others).
 
The real trick was to remove the extra spaces to make
room.  It is important to save a copy of the "compressed" qual for later
because if you ever modify the table field, like to add a column, the
Admin tool will barf again because it will have expanded the qual with
the extra spaces again so that it exceeds the 4k limit.  Saving a copy
avoids having to remove all the spaces again. 
 
Thanks again,
Chuck Baldi


 
On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi
 wrote:


Thanks for all the suggestions.  I will see what
I can get to work.  FYI my Admin tool is at 7.1p4 while the ARServer is
at 7.1p5.
 
I will let you all know the result.
 
Regards,
Chuck Baldi


On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew
Black  wrote:


However, you should also be warned that
in at least a previous version
(v5 or was it v6 era) there was a
practical limit to the length of
these qualifications. I was never clear
if it was a RDBMS limitation
or an ARS limitation, but I remember a
number like 4000 characters as
an upper limit to what actually works.
Which was true even if you used
the EXTERNAL() operator.

--
Carey Matthew Black
BMC Remedy AR System Skilled
Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.




On Wed, Feb 11, 2009 at 6:45 PM, Scott
Illari  wrote:
> **
>
> Chuck,
>
>
>
> I would follow these steps
>
> 1)  Create a hidden
display only character field on the
> form. Just be sure the DB size of the
field is 0 to hold the qualification
> if it ever grows.
>
> 2)  Update the table
field so the qualifica

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[Wish, Melissa]

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<>

Job: DC Metro - Remedy Consultant - No Clearance Needed - Kforce

[Kitchen, Joshua T]

List,
 
Really could use someone for this, I currently have 0 folks in the
hopper and the client is ready to move.  Start Date - ASAP/Two Weeks.
 
Security Clearance is only a plus to have!!!
 
Role:  Remedy Consultant
Responsibilities:  Homegrown 7.x Application - Implementation experience
to 7.x (Service, Incident, Problem, Change, CMDB) - Oracle 10g - Unix
AIX
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Telecommuting:  Unfortunately I have asked several times and the answer
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Recruiter
Kforce Professional Staffing
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Suite 350
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937.461.6888 Fax 
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Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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<><><><>

Re: Remedy 7.x + Microsoft TFS

[Pierson, Shawn]

I would be interested in this too if anyone responds.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Elinore AR
Sent: Wednesday, February 25, 2009 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.x + Microsoft TFS

hi folks, just wondering if anyone here has ever implemented
integration with Remedy 7.x (Incident Management) and Microsoft Team
Foundation Server (TFS.) we are working on integrating both (using
Remedy webservices) and  would like to know how others have
implemented/are implementing it.

thanks in advance!

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Business Objects

[Sokol, Brian]

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:
An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[Benedetto Cantatore]

Brian,
 
I ran into the same exact error.  To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround.  Sorry, I no longer recall what those files are and I'm at a
different company now.  I was told that the next patch was going to
correct that issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1
patch 3.  Since you're at a much later version than what I was at the
time, I'm guessing they haven't patched that or that they reintroduced
the problem.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 
I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:
An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
-newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Open Spaces ITSM Recruitment in London - More BMC Opportunities in Scandinavia

[remedypeople]

I am currently looking for experienced BMC experts for a major international
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The roles will be on a permanent basis (unless contract is your only option)
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For and on behalf of Open Spaces Ltd
Tel:  +44 (0) 1932 562900
Mob:+44 (0) 7940 329433
Fax: +44 (0) 1932 567160
EMail:  r...@openspaces.co.uk
www.openspaces.co.uk
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Re: Business Objects

[Pierson, Shawn]

If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Business Objects

[Sokol, Brian]

Thanks. So did BMC say it was their error?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 
Brian,
 
I ran into the same exact error.  To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround.  Sorry, I no longer recall what those files are and I'm at a
different company now.  I was told that the next patch was going to
correct that issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1
patch 3.  Since you're at a much later version than what I was at the
time, I'm guessing they haven't patched that or that they reintroduced
the problem.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[Sokol, Brian]

This has nothing to do with ITSM? It is pure ars.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 

If your company has another business objects environment, it is possible
to install the ITSM universe in that environment and avoid these
problems altogether.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

 

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions
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Re: Business Objects

[Benedetto Cantatore]

I think so, I was working with Turing at the time, speifically Matt
Reinfeldt was the individual who helped to troubleshoot that issue.  I
know that Matt reads the list every so often so maybe if he recalls this
problem he can comment.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:54 AM >>>

** Thanks. So did BMC say it was their error?

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects



** Brian,
 
I ran into the same exact error.  To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround.  Sorry, I no longer recall what those files are and I'm at a
different company now.  I was told that the next patch was going to
correct that issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1
patch 3.  Since you're at a much later version than what I was at the
time, I'm guessing they haven't patched that or that they reintroduced
the problem.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 
I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:
An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
-newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[Pierson, Shawn]

I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn't make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it's on another 
server, if you run the full BOXI version since it's just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access 
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: 
"Where the Answers Are" html___
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Business Objects

[Sokol, Brian]

Thanks. The funny thing is that BMC has a KB on their site stating "this
is a crystal defect". We install all our apps on the D partitions of our
servers.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 
I think so, I was working with Turing at the time, speifically Matt
Reinfeldt was the individual who helped to troubleshoot that issue.  I
know that Matt reads the list every so often so maybe if he recalls this
problem he can comment.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:54 AM >>>

** 
Thanks. So did BMC say it was their error?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 
Brian,
 
I ran into the same exact error.  To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround.  Sorry, I no longer recall what those files are and I'm at a
different company now.  I was told that the next patch was going to
correct that issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1
patch 3.  Since you're at a much later version than what I was at the
time, I'm guessing they haven't patched that or that they reintroduced
the problem.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[Sokol, Brian]

We have the same thing here (BO on a separate server maintained by
another reporting group). Could you provide some detail on where the
links pointed to? Sorry I do not know Business Objects at all. Where is
WEBI on the BO server? If this works I owe you a beer :)
 
Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 

I see.  In our environment we have a separate business objects instance
maintained by our reporting team that is used for multiple applications.
For the ITSM apps, we bought BMC Analytics, and for our custom apps we
just pull the data directly from the database in the custom universes we
created.   Instead of doing reporting directly from the Mid Tier, we
just have links to the appropriate portions of WEBI (the web-based
Business Objects environment) to pull up those reports.  To the end
user, it doesn't make a difference if you have BOXI installed right on
the Remedy Mid Tier server or if it's on another server, if you run the
full BOXI version since it's just a matter of pointing hyperlinks to the
right place.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

 

** 

This has nothing to do with ITSM? It is pure ars.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

** 

If your company has another business objects environment, it is possible
to install the ITSM universe in that environment and avoid these
problems altogether.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

 

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions
ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions
ARSlist: "Where the Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Implementing data driven notifications

[SriVamsi Patchipulusu]

All,
I know the following is not something that can't be done.
Just would like to know what are some of the best practices people are using
for notifications
in custom built applications ( not ITSM)  with little to none admin code
changes for future maintainance.

Currently we have several Notify filters spread across several forms in our
custom built apps,
Some are having hard coded groups,user names and some are data driven to
that particular form/app.
We would like to streamline this and make it generic as much as possible
with mostly data driven.

Anyone implemented notifications that covers  all the apps?
Something  like triggering notifications from external form (not part of
apps) as a blackbox with
  Subject , To , body , subscribing/removing users or groups are data
driven.
End users can create new notifications them self, with their own To,Subject,
Body  without remedy code changes.

Thanks,
Vamsi

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Re: Business Objects

[strauss]

After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:


"Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.

...and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn't make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it's on another 
server, if you run the full BOXI version since it's just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access 
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: 
"Where the Answers Are" html___
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Re: Business Objects

[Joe DeSouza]

Chris,

Just for the purpose of information.. what kind of restrictions?

Joe





From: strauss 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 26, 2009 2:37:07 PM
Subject: Re: Business Objects

** 
After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:
 
“Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.
 
…and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
 
** 
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn’t make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it’s on another 
server, if you run the full BOXI version since it’s just a matter of pointing 
hyperlinks to the right place.
 
Shawn Pierson
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
 
** 
This has nothing to do with ITSM? It is pure ars.
 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
** 
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects
 
** 
I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:
An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[strauss]

You got all of the information on this that BMC was willing to share with me!  
Not real smart – they could sell a lot more Analytics servers if it _also_ 
solved our Crystal Reports web reporting problems for the mid-tier.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, February 26, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
Chris,

Just for the purpose of information.. what kind of restrictions?

Joe


From: strauss 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 26, 2009 2:37:07 PM
Subject: Re: Business Objects

**
After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:


“Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.

…and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn’t make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it’s on another 
server, if you run the full BOXI version since it’s just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: 
"C:\Program Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[I

Re: Business Objects

[Joe DeSouza]

Might the problem be because 2 applications uses the same jar files and 
they cannot be started simultaneously???

If so I had faced something similar with SRM and SLM and Mid-Tier to work 
together but resolved it with a workaround.. I worked with BMC support on that 
for a while but they didn't manage to give me a solution but thanks to L J 
Longwing, who had faced something similar, and had resolved it, I managed to 
get it working. If that is the same problem you are facing maybe there is a 
solution.

Joe




From: strauss 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 26, 2009 2:53:50 PM
Subject: Re: Business Objects


You got all of the information on this that BMC was willing to share with me!  
Not real smart – they could sell a lot more Analytics servers if it _also_ 
solved our Crystal Reports web reporting problems for the mid-tier.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, February 26, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
 
** 
Chris,
 
Just for the purpose of information.. what kind of restrictions?
 
Joe
 



From:strauss 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 26, 2009 2:37:07 PM
Subject: Re: Business Objects

** 
After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:
 
“Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.
 
…and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
 
** 
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn’t make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it’s on another 
server, if you run the full BOXI version since it’s just a matter of pointing 
hyperlinks to the right place.
 
Shawn Pierson
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
 
** 
This has nothing to do with ITSM? It is pure ars.
 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
** 
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects
 
** 
I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:
An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\deskto

Re: Business Objects

[Sokol, Brian]

Chris,
 
So do you have BOXI working with Mid Tier? For the life of me I can not
get it to work. BMC looked at my mid Tier setup and said everything was
OK on that end. Can anyone offer any help?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, February 26, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 

After a fair amount of unsuccessful testing, I was told this week by BMC
Support that it is impossible to use the BOXI server under Analytics (we
are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:

 

"Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't
live together on the same webserver due Analytics restrictions.

 

...and therefore I would not be able to use the instance of BOXI that is
installed with Analytics to accomplish Crystal web reporting for the
mid-tier.  I still need the separate support server setup that I have
now, where Crystal Reports Server XI is on a server using .NET and IIS,
and mid-tier is on the same server using the bundled Tomcat server, and
this server is specified for serving reports by any or all of the normal
mid-tiers that serve ITSM users.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

 

** 

I see.  In our environment we have a separate business objects instance
maintained by our reporting team that is used for multiple applications.
For the ITSM apps, we bought BMC Analytics, and for our custom apps we
just pull the data directly from the database in the custom universes we
created.   Instead of doing reporting directly from the Mid Tier, we
just have links to the appropriate portions of WEBI (the web-based
Business Objects environment) to pull up those reports.  To the end
user, it doesn't make a difference if you have BOXI installed right on
the Remedy Mid Tier server or if it's on another server, if you run the
full BOXI version since it's just a matter of pointing hyperlinks to the
right place.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

 

** 

This has nothing to do with ITSM? It is pure ars.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

** 

If your company has another business objects environment, it is possible
to install the ITSM universe in that environment and avoid these
problems altogether.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

 

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions
ARSlist: "Where the Answers Are" html___ 

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 . If you cannot access
hyperlink, please e-mail sender. 

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Re: Business Objects

[strauss]

Crystal Reports Server XI, as bundled with the old Crystal Reports Professional 
XI, with mid-tier configured to communicate with it as a BOXI server since the 
user model in XI changed from 5 concurrent to 5 named and mid-tier doesn't work 
that way.  It is a huge can of worms, and now that SAP BO no longer even offers 
the same product line (as near as I can tell - I have been trying to talk to 
their sales folks for a week), we are stuck with what we already have.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
Chris,

So do you have BOXI working with Mid Tier? For the life of me I can not get it 
to work. BMC looked at my mid Tier setup and said everything was OK on that 
end. Can anyone offer any help?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, February 26, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:


"Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.

...and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn't make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it's on another 
server, if you run the full BOXI version since it's just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E

Crystal reports v2008 and Advantage

[Shafqat Ayaz]

Hi All
Has anyone used Crystal Reports Developer Advantage?
the burble on the web site says

"

The Crystal Reports Developer Advantage offering provides
a run-time license that allows you to embed the Crystal Reports
run-time engine in applications shared outside your organization or in
commercial applications. As a result, you can give all your users
access to professional reporting, and give your developers the
flexibility of a royalty-free reporting engine."

I wonder if this means that you will be able to embed Crystal Reports directly 
into the Remedy forms?

ARS V 7.0.1
ITSM 7 patch 8
Solaris
Oracle

Any ideas or views gratefully accepted.

Many thanks




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JOB: Secaucus, NJ - Project Manager

[Axton]

If interested, please contact Amy directly.

Thanks,
Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



Looking for Project Manger/Remedy Developer to have the following required
skills:

Location: Secaucus, NJ
- 6+ years of Remedy v6 and v7 development exp.
- Remedy has a 3 tier architecture;
- Remedy mid tier web servers (which uses Websphere)
- Application AR servers and a SQL database server.

Responsibilities:
Project requires project planning, requirements gathering, coordinating with
Capacity Planning to review/analyze current performance and understand user
counts and usage profiles, working with Global Operational Services to
request, cordinate, implement, document, and test the additional mid-tier.

Regards,
Amy K. Stange
Resource Development Manager
Modis- Piscataway, NJ Branch
Office: 732-529-2008
amy.sta...@modis.com
http://www.modis.com

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Logging Active Links in MidTier

[Smith, Ron [TBC]]

I know this is easy, and I have done it before, but for the life of me I
cannot remember how to turn on Active Link Logging in MidTier.  Can
someone help me out with that?  Also, where in the manuals would I find
out more about some of the MidTier behaviors.

AR Server 6.3 Patch 21
MidTier 6.3 Patch 21

Thanks In advance

Thanks,

Ron Smith
Remedy/Web Developer
Providence Health & Services OR
ron.sm...@providence.org
503-216-7866



DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: Logging Active Links in MidTier

[J.T. Shyman]

User preference form

--- J.T. Shyman
 
 -Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Smith, Ron [TBC]
Sent: Thursday, February 26, 2009 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Logging Active Links in MidTier

I know this is easy, and I have done it before, but for the life of me I
cannot remember how to turn on Active Link Logging in MidTier.  Can
someone help me out with that?  Also, where in the manuals would I find
out more about some of the MidTier behaviors.

AR Server 6.3 Patch 21
MidTier 6.3 Patch 21

Thanks In advance

Thanks,

Ron Smith
Remedy/Web Developer
Providence Health & Services OR
ron.sm...@providence.org
503-216-7866



DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain
information that is privileged, confidential and exempt from disclosure
under applicable law. If you are not the addressee you are hereby notified
that you may not use, copy, disclose, or distribute to anyone the message or
any information contained in the message. If you have received this message
in error, please immediately advise the sender by reply email and delete
this message.


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Re: Business Objects

[Pierson, Shawn]

What level of detail do you need?  The reason I ask is because to do this, we 
have some ASP pages that the .NET team built to redirect to the proper BOXI 
report directly.  In other cases, we simply link to the "home" page of the WEBI 
server, and since we have single sign on enabled on WEBI server it 
automatically logs them in and they can do whatever they want.

So we aren't doing anything as complex as letting users run queries in Remedy 
and output the results to business objects, we just link over to business 
objects reports, where they enter their search criteria on the report itself.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
We have the same thing here (BO on a separate server maintained by another 
reporting group). Could you provide some detail on where the links pointed to? 
Sorry I do not know Business Objects at all. Where is WEBI on the BO server? If 
this works I owe you a beer :)

Thanks,
Brian


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn't make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it's on another 
server, if you run the full BOXI version since it's just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error 
has occurred cause:java.io.IOException: CreateProcess: "C:\Program 
Files\Business Objects\BusinessObjects Enterprise 
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report 
"C:\Program Files\AR 
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
 -newrpt -discard -version 1100 -thumbnail -outfile -token 
z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access 
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: 
"Where the Answers Are" html___
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: 
"Where the Answers Are" html___
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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Business Objects

[Lyle Taylor]

While I don't know about BOXI R3, I know that it is possible to use MidTier and 
BOXI R2 on the save server, although I had to figure out how to get it to work 
mostly on my own.  In our case, we were using Tomcat for the MidTier and for 
some reason (I don't recall what) we also had to use the Java servlet engine 
rather than the .NET one for BO in order to get things to work.  I had to 
upgrade Tomcat to 5.5.25 (which wasn't officially supported with BOXI R2, but I 
think it is supposed to be for R3) and then had to manually install all the WAR 
files in the right order using the built in Tomcat manager application.  Once I 
did that (there were probably some other small details also, but it was last 
year, and I no longer have access to my notes) we were able to use it 
successfully.  One thing to consider, though, is that you would probably want 
to configure a second, separate instance of Tomcat rather than running Midtier 
and BO in the same instance, due to memory constraints.

That said, one thing we were never able to get working was viewing the built in 
Crystal reports in the MidTier.  After working with BMC, we came to the 
conclusion that it was not possible with the version of BO that came with 
Analytics due to licensing constraints.  That is, the feature that is required 
in order to view the reports was not licensed with the license given for 
Analytics.  However, I don't know if that is really correct - I'm not sure if 
we ever came to a common understanding with BMC on the issue.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, February 26, 2009 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
After a fair amount of unsuccessful testing, I was told this week by BMC 
Support that it is impossible to use the BOXI server under Analytics (we are 
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:


"Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live 
together on the same webserver due Analytics restrictions.

...and therefore I would not be able to use the instance of BOXI that is 
installed with Analytics to accomplish Crystal web reporting for the mid-tier.  
I still need the separate support server setup that I have now, where Crystal 
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the 
same server using the bundled Tomcat server, and this server is specified for 
serving reports by any or all of the normal mid-tiers that serve ITSM users.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
I see.  In our environment we have a separate business objects instance 
maintained by our reporting team that is used for multiple applications.  For 
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull 
the data directly from the database in the custom universes we created.   
Instead of doing reporting directly from the Mid Tier, we just have links to 
the appropriate portions of WEBI (the web-based Business Objects environment) 
to pull up those reports.  To the end user, it doesn't make a difference if you 
have BOXI installed right on the Remedy Mid Tier server or if it's on another 
server, if you run the full BOXI version since it's just a matter of pointing 
hyperlinks to the right place.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

**
This has nothing to do with ITSM? It is pure ars.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
If your company has another business objects environment, it is possible to 
install the ITSM universe in that environment and avoid these problems 
altogether.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Business Objects

**

I have been trying in vain for many, many months to get BO to work with our 
MidTier. Business Objects says it is a BMC problem and vice versa. On top of 
that I don't really trust our Crystal admin. Up to now I could get the reports 
to display but always got an error when I tried to print them. I am able to 
export the report to a pdf but can not print it. Now I have another problem. I 
just updated the report in the remedy Report form and get this error:

An 

Data level Security

[Sugavanam K K]

Following is the Requirement which I received form my client, I need some help 
to put this into place:

We have a group YYY which will be using Incident Management system to create 
tickets and tickets created by them should not be seen by the any other users 
of the system.

Following is what i did 

I created a new Group called YYY and assigned members to it, also I created a 
"Opt cat" for them to use. If any user does a search on the incident form I 
have an active link to check if the user is of YYY group and the ticket has the 
"Opt Cat" value, if yes, I throw a message saying "you are not authorized to 
view this ticket" and hide all fields on the incident form. But, here is 
the problem, user was able to create report on this ticket using he in built 
reporting button on tne menu and view the details of the ticket. Please let me 
know is there any I can disable Reporting option only on this instance.


Other Way - I did try to close the Incident form when they hit these tickets 
but system is giving a message asking if is it ok close the window with out 
saving the ticket, If I say Yes no issues and Incident form is closed, when I 
say no form is not closed and user still  able to generate a report to see the 
information on the ticket. 

Please sugesst me some soulution to do this.

-Sugan




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Re: Data level Security

[Lyle Taylor]

You could potentially use multitenancy to accomplish this.  You would 
essentially create another company with a support group that corresponds to 
group YYY and add the users to that group.  You  would then add the new company 
to their list of Access Restrictions on the People form and make sure that 
people that shouldn't see those tickets don't have Unrestricted Access selected 
on their profile.  In that case, access to tickets in that group would be 
limited to people that have the new company added to their access restrictions 
(or that have a role on that specific ticket), and it would not be possible for 
other people to report on that data unless they go to the database directly, 
because it would not be returned in search results.

That's a high-level view of it (sorry if it doesn't make sense), but suffice it 
to say for now that I think you could probably accomplish what you need using 
OOB multitenancy functionality.  It may not be as elegant and seamless as what 
you were trying to accomplish here, but should still be doable.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sugavanam K K
Sent: Thursday, February 26, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Data level Security

**
Following is the Requirement which I received form my client, I need some help 
to put this into place:

We have a group YYY which will be using Incident Management system to create 
tickets and tickets created by them should not be seen by the any other users 
of the system.

Following is what i did

I created a new Group called YYY and assigned members to it, also I created a 
"Opt cat" for them to use. If any user does a search on the incident form I 
have an active link to check if the user is of YYY group and the ticket has the 
"Opt Cat" value, if yes, I throw a message saying "you are not authorized to 
view this ticket" and hide all fields on the incident form. But, here is the 
problem, user was able to create report on this ticket using he in built 
reporting button on tne menu and view the details of the ticket. Please let me 
know is there any I can disable Reporting option only on this instance.


Other Way - I did try to close the Incident form when they hit these tickets 
but system is giving a message asking if is it ok close the window with out 
saving the ticket, If I say Yes no issues and Incident form is closed, when I 
say no form is not closed and user still  able to generate a report to see the 
information on the ticket.

Please sugesst me some soulution to do this.

-Sugan

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Re: Data level Security

[Frank Caruso]

You need to read about row level permission. Using Assigned Group (112) you
can make is so that only users who have the group value that is in that
field can see the record.

On Thu, Feb 26, 2009 at 6:12 PM, Sugavanam K K  wrote:

> ** Following is the Requirement which I received form my client, I need
> some help to put this into place:
>
> We have a group YYY which will be using Incident Management system to
> create tickets and tickets created by them should not be seen by the any
> other users of the system.
>
> Following is what i did
>
> I created a new Group called YYY and assigned members to it, also I created
> a "Opt cat" for them to use. If any user does a search on the incident form
> I have an active link to check if the user is of YYY group and the ticket
> has the "Opt Cat" value, if yes, I throw a message saying "you are not
> authorized to view this ticket" and hide all fields on the incident form.
> But, here is the problem, user was able to create report on this ticket
> using he in built reporting button on tne menu and view the details of the
> ticket. Please let me know is there any I can disable Reporting option only
> on this instance.
>
>
> Other Way - I did try to close the Incident form when they hit these
> tickets but system is giving a message asking if is it ok close the window
> with out saving the ticket, If I say Yes no issues and Incident form is
> closed, when I say no form is not closed and user still  able to generate a
> report to see the information on the ticket.
>
> Please sugesst me some soulution to do this.
>
> -Sugan
>
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Re: Business Objects

[Rod Harris]

Hi Brian,

You have been trying for a while Brian.

Yes I have experienced this very problem. I just copied the directory from
the place it was installed on D to the place it was expected on C drive and
the problem was solved. The Mid-Tier to BOXI integration does seem to hard
code the location of the reportadd program. It also requires that the alias
of the form embedded in your report is the same as the form name in BMC
Remedy. This is a problem if you change the source form of a report without
changing the alias.


Rod Harris


On 27/02/2009, Sokol, Brian  wrote:
>
> **
>
> I have been trying in vain for many, many months to get BO to work with our
> MidTier. Business Objects says it is a BMC problem and vice versa. On top of
> that I don't really trust our Crystal admin. Up to now I could get the
> reports to display but always got an error when I tried to print them. I am
> able to export the report to a pdf but can not print it. Now I have another
> problem. I just updated the report in the remedy Report form and get this
> error:
>
> *An unexpected error has occurred*
> *com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected
> error has occurred cause:java.io.IOException: CreateProcess: "C:\Program
> Files\Business Objects\BusinessObjects Enterprise
> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report
> "C:\Program Files\AR
> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt"
> -newrpt -discard -version 1100 -thumbnail -outfile -token 
> z...@ag@_E\TAgWDIea[I -token -outfile -thumbnail 1100 -version -discard -newrpt
> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt?
> Files\AR ?C:\Program -report
> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe?
> Enterprise Objects\BusinessObjects Files\Business CreateProcess:
> java.io.IOException: was thrown originally exception The occurred has
> error="3" unexpected
> detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De<
>
>
> The problem has to do with reportadd.exe. I assume this is copying over my
> new version of the report file. Our install of BOXI is on our D drive. The
> reportadd.exe file is located at d:\boerir2\common\3.5\bin  In the error
> above it is looking for this file on the C drive. I also found this KB on
> the BMC support site:
>
> Can Business Objects XI be installed on a non-C drive to run Crystal
> reports in Mid-Tier?
> Product
> Environment
> Solution
> You should always install BOXI on "C:\" drive. If you don't install BOXI on
> "C:\" drive, you will get crystal exception such as below while running
> crystal reports.
>
> com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected
> error has occurred cause:java.io.IOException: CreateProcess: "C:\Program
> Files\Business Objects\BusinessObjects Enterprise
> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report
>
>
> So is this a Business Objects bug or a BMC bug? BMC is not referencing any
> kind of KB or bug note from business objects.  Also has anyone experienced
> the problem I am having where you can display the report but not print it?
>
> Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS
>
> Thanks,
> Brian
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Re: Data level Security

[Axton]

That's a pretty horrid way of doing it.  If the data is sensitive, you
aren't protecting it with this approach.  Read up on row level access, which
is controlled by setting the permissions on field id 1.

Bear in mind that active links are processed on the client side.  You can
trust them to work as much as you trust the client.

Axton Grams

On Thu, Feb 26, 2009 at 5:12 PM, Sugavanam K K  wrote:

> ** Following is the Requirement which I received form my client, I need
> some help to put this into place:
>
> We have a group YYY which will be using Incident Management system to
> create tickets and tickets created by them should not be seen by the any
> other users of the system.
>
> Following is what i did
>
> I created a new Group called YYY and assigned members to it, also I created
> a "Opt cat" for them to use. If any user does a search on the incident form
> I have an active link to check if the user is of YYY group and the ticket
> has the "Opt Cat" value, if yes, I throw a message saying "you are not
> authorized to view this ticket" and hide all fields on the incident form.
> But, here is the problem, user was able to create report on this ticket
> using he in built reporting button on tne menu and view the details of the
> ticket. Please let me know is there any I can disable Reporting option only
> on this instance.
>
>
> Other Way - I did try to close the Incident form when they hit these
> tickets but system is giving a message asking if is it ok close the window
> with out saving the ticket, If I say Yes no issues and Incident form is
> closed, when I say no form is not closed and user still  able to generate a
> report to see the information on the ticket.
>
> Please sugesst me some soulution to do this.
>
> -Sugan
>
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Re: Data level Security

[Brittain, Mark]

I have something similar. First I assigned the Assignee Group as the
only permission in the Request ID field. The I created a field with a ID
of 112. Using your example, workflow on create places YYY in the 112
field. After that only members of the YYY group can see the ticket. If
you are not a member of the group and search with the Request ID, you
get a system message data does not exist on the server (or something
like that). 

 

You can list multiple groups in the 112 field. This could be when
company YYY and your coworkers need to see the tickets. You must select
"Enable Multiple Assign Groups under the Server
Information/Configuration.

 

This should address your issue unless your report (button) is evoking
and external program like crystal reports.

 

Hope this helps.

 

mjb

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, February 26, 2009 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data level Security

 

You could potentially use multitenancy to accomplish this.  You would
essentially create another company with a support group that corresponds
to group YYY and add the users to that group.  You  would then add the
new company to their list of Access Restrictions on the People form and
make sure that people that shouldn't see those tickets don't have
Unrestricted Access selected on their profile.  In that case, access to
tickets in that group would be limited to people that have the new
company added to their access restrictions (or that have a role on that
specific ticket), and it would not be possible for other people to
report on that data unless they go to the database directly, because it
would not be returned in search results.

 

That's a high-level view of it (sorry if it doesn't make sense), but
suffice it to say for now that I think you could probably accomplish
what you need using OOB multitenancy functionality.  It may not be as
elegant and seamless as what you were trying to accomplish here, but
should still be doable.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sugavanam K K
Sent: Thursday, February 26, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Data level Security

 

** 

Following is the Requirement which I received form my client, I need
some help to put this into place:

 

We have a group YYY which will be using Incident Management system to
create tickets and tickets created by them should not be seen by the any
other users of the system.

 

Following is what i did 

 

I created a new Group called YYY and assigned members to it, also I
created a "Opt cat" for them to use. If any user does a search on the
incident form I have an active link to check if the user is of YYY group
and the ticket has the "Opt Cat" value, if yes, I throw a message saying
"you are not authorized to view this ticket" and hide all fields on the
incident form. But, here is the problem, user was able to create report
on this ticket using he in built reporting button on tne menu and view
the details of the ticket. Please let me know is there any I can disable
Reporting option only on this instance.

 

 

Other Way - I did try to close the Incident form when they hit these
tickets but system is giving a message asking if is it ok close the
window with out saving the ticket, If I say Yes no issues and Incident
form is closed, when I say no form is not closed and user still  able to
generate a report to see the information on the ticket. 

 

Please sugesst me some soulution to do this.

 

-Sugan

 

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Re: Licensing Question

[Brittain, Mark]

I would have to say that balancing the number of fixed and floating
licenses is more of an art than a science. Floating are more expensive
than fixed but are more cost effective in the long run. If you are
running a support center or NOC, they are heavy users and should get a
fixed. Years ago I was told (by Remedy Corp) a good ratio is one license
per 3 users. Over time I have found that 5 to 1 works well for me. I do
have to be mindful of the ratio as I add more users. Currently I run 70
floating licenses for about 330 users. Users are spread across several
time zones. 

Hope this helps

Mark

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 25, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question

 

James, while you are right about everything else, users do not need any
kind of licenses to submit a request in a 'custom' application that
Tricia asked about. You need a license only to modify a request that has
not been submitted by you if the Submitter mode is Locked.

 

Another licensing basic is that all users designated as Administrators
of the system MUST have a Fixed license so that they can perfom their
Administrator functions. Just adding them to the Adminstrator group is
not enough.

 

At least one user MUST have a Fixed license and be in the Administrator
group at all times.

 

Cheers

 

Joe

 



From: jham36 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 25, 2009 10:03:51 AM
Subject: Re: Licensing Question

That all depends on your needs.  Fixed and Floating licenses allow users
to submit and modify all entries, barring any other security you might
add.  The difference between fixed and floating is that Floating
licenses are shared.  If you have 20 users sharing 5 floating licenses,
only 5 users can login with read/write access.  A fixed license is a
dedicated license to individual users.  Someone with a fixed license
will always be allowed to login with read/write access. "Read" licenses
allow users to submit and modify only those entries that they created.
Then there is the "Restricted Read" license that only allows submit.

"Read" and "Restricted Read" licenses are unlimited.  You can assign as
many of these as you wish.


James

On Feb 25, 9:36 am, "Oliva Millonig, Patricia"
 wrote:
> Hi Everyone,
>
> If I create an application in Remedy and want to have users access it
do
> I need to have AR User fix or floating licenses for them?
>
> Thanks,
> Tricia
>
> This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential,
proprietary and/or privileged.  This e-mail is intended only for the
individual(s) to whom it is addressed, and may not be saved, copied,
printed, disclosed or used by anyone else.  If you are not the(an)
intended recipient, please immediately delete this e-mail from your
computer system and notify the sender.  Thank you.

 

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Re: Business Objects

[Matt Reinfeldt]

Ben/Brian,

I was trying to find my notes from that, but couldn't. L  However, I don't
think that it was a great deal of files that had to be copied over.  I'll
try to get on that server tomorrow if I get a chance to take a look-see. 


Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

 

** 

I think so, I was working with Turing at the time, speifically Matt
Reinfeldt was the individual who helped to troubleshoot that issue.  I know
that Matt reads the list every so often so maybe if he recalls this problem
he can comment.

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:54 AM >>>

** 

Thanks. So did BMC say it was their error?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

** 

Brian,

 

I ran into the same exact error.  To correct, I had to create the path it
was looking for and probably copy over a few of the files as a workaround.
Sorry, I no longer recall what those files are and I'm at a different
company now.  I was told that the next patch was going to correct that
issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3.  Since
you're at a much later version than what I was at the time, I'm guessing
they haven't patched that or that they reintroduced the problem.  

 

 

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 

I have been trying in vain for many, many months to get BO to work with our
MidTier. Business Objects says it is a BMC problem and vice versa. On top of
that I don't really trust our Crystal admin. Up to now I could get the
reports to display but always got an error when I tried to print them. I am
able to export the report to a pdf but can not print it. Now I have another
problem. I just updated the report in the remedy Report form and get this
error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected
error has occurred cause:java.io.IOException: CreateProcess: "C:\Program
Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report
"C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POR
eport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I

Re: ARS 7.1 server group issue

[Anthony K R]

Well, it’s not windows specific. Another  user with 7.0 on HP-UX is having 
similar issue. 

-Anthony

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 11:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

Interesting, I think this is the first time that I’ve heard someone 
specifically call out Windows as being part of the problem rather than just a 
remote Oracle database.  Your response is actually encouraging, because we’re 
going to be switching over to Linux with the remote Oracle database.  Hopefully 
we’ll have better luck there…

 

Lyle

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 7:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Its a known issue where ARS on Windows connected to a Remote Oracle database, 
takes forever to recache and that it takes forever to restart if the services 
have been stopped and is restarted. This is because of the way that data is 
read in chunks of 100 rows. It is as designed and Remedy has nothing to do with 
the design as its more how the Oracle client communicates to remote oracle 
databases when the client is on Windows..

 

I didn't experience the kinds of problems you are talking about on UNIX ARS 
Servers connected to remote Oracle databases.

 

So I guessed your configurations by the symptoms you described. Unfortunately 
you got to live with it unless you decide to move to UNIX.

 

Joe

 



From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 6:02:40 PM
Subject: Re: ARS 7.1 server group issue

Correct……

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Your AR Servers are probably on windows and connect to Oracle setup as a Remote 
database?

 

Joe

 



From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue

** 

I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I’ve simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it’s down for a short time is 
easier to deal with than extremely slow performance during a cache update.

 

Lyle

 

From:



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Re: Implementing data driven notifications

[Shyam Attavar]

Vamsi,

One of the developers I worked with had built something similar on AR System 
5.1.2 many years ago. It was a subscription mechanism where users could 
subscribe to the tickets based on certain categorization values. I had to 
maintaining the code for a little bit, but don't recall much of how it was 
built. I'll describe what I do remember and if you have further questions, 
email me offline and we can take this further.

The whole mechanism was built as data driven architecture.

There was a subscription dialog which users would launch and subscribe to 
get notified on based on the various categorization available in the system. 
The records for each user would be stored in a back-end form. When the 
subscription was saved a record was added to another back-end form, where 
the list of users that need to be notified for a given set of categorization 
and for a specific status value (ex: New, WIP, Resolved). When a record was 
either created or went to one of the states, the list of users would get 
notified. So, this design took into account the a categorization and status 
value combination (which makes a two way matrix for building the 
notification list). The notifications were only for one form, so this is not 
exactly what you are asking for, but we could extend the design further to 
allow for notifications from multiple forms. The one caveat that I would 
watch for is one would have to create a multi-dimensional matrix, so 
generating the list of users to be notified would be more complex.


I know my description is a bit sketchy, but I hope this helps you move in 
the right direction with your design.


Cheers,
--
Shyam

- Original Message - 
From: "SriVamsi Patchipulusu" 

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, February 26, 2009 9:40 AM
Subject: Implementing data driven notifications



All,
I know the following is not something that can't be done.
Just would like to know what are some of the best practices people are 
using

for notifications
in custom built applications ( not ITSM)  with little to none admin code
changes for future maintainance.

Currently we have several Notify filters spread across several forms in 
our

custom built apps,
Some are having hard coded groups,user names and some are data driven to
that particular form/app.
We would like to streamline this and make it generic as much as possible
with mostly data driven.

Anyone implemented notifications that covers  all the apps?
Something  like triggering notifications from external form (not part of
apps) as a blackbox with
 Subject , To , body , subscribing/removing users or groups are data
driven.
End users can create new notifications them self, with their own 
To,Subject,

Body  without remedy code changes.

Thanks,
Vamsi 


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