OOB Indexes on CTM:Site

[Coleman, Gavin]

Good morning list - can anyone who uses ITSP tell me what the OOB indexes on 
this form are? I have come across a problem with the CFG:Data Wizard and need 
to confirm what these indexes are.

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

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Re: Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR

[Peter Romain]

Did you solve this?

Were there any useful messages in any of the files in the Logs folder in
the CMDB install path?

If the server is in admin-only mode then remove this selection and try
again as this will cause the upgrade to fail.

Cheers

Peter



> Hi Team,
>
> Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB
> 2.1.0.
> Please help me in finding the below error.
>
> Error:
> there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3
> using metadata-upgr-import-OSD.txt
>
>
> Regards,
> Salma
>
>
> Sree Vyas wrote:
>>
>> Hello List,
>>
>> I am in upgrade CMDB Upgrade process with evironment:
>>
>> *Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0*
>> AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3
>> with
>> Windows Server 2003 R2 SP1 on SQL server 2005.
>>
>> Here is the "BMCAtriumCMDB-install.log":
>>
>> "23:53:25: --->>> OnFirstUIBefore
>> 23:53:25: --->>> CheckingRequirements
>> 23:53:25: <<<--- CheckingRequirements
>> 23:53:32: --->>> GetServerList
>> 23:53:32: The AR Server IDs are 
>> 23:53:32: <<<--- GetServerList
>> 23:53:32: --->>> getARInstallDir
>> 23:53:32: <<<--- getARInstallDir
>> 23:53:32: --->>> getARCfgFile
>> 23:53:32: <<<--- getARCfgFile
>> 23:53:32: --->>> getARPort
>> 23:53:32: AR configuration file: D:\Program Files\AR
>> System\\conf\ar.cfg
>> 23:53:32: Port number not found in ar.cfg.
>> 23:53:32: There may be only one AR server on the current machine.
>> 23:53:32: Port Number has been set to default value 0
>> 23:53:32: <<<--- getARPort
>> 23:53:38: --->>> RIKVerifyAdmin
>> 23:53:38: Rik action: veradmin
>> 23:53:38: <<<--- RIKVerifyAdmin
>> 23:53:38: --->>> getARInstallDir
>> 23:53:38: <<<--- getARInstallDir
>> 23:53:38: --->>> getARCfgFile
>> 23:53:38: <<<--- getARCfgFile
>> 23:53:38: AR System Server Service Name: BMC Remedy Action Request
>> System Server
>> 23:53:38: --->>> CheckARServerVersion
>> 23:53:38: --->>> GetSvrInfo
>> 23:53:38: Rik action: getsvrinfo(4)
>> 23:53:38: GetSvrInfo: SuccessReturn: 0
>> 23:53:38: <<<--- GetSvrInfo
>> 23:53:38: AR Server:  version is 7.1.00 Patch 003
>> 200805260630
>> 23:53:38: --->>> RIKAppInfoVerCmp
>> 23:53:38: Rik action: appinfo vercmp
>> 23:53:38: <<<--- RIKAppInfoVerCmp
>> 23:53:38: <<<--- CheckARServerVersion
>> 23:53:38: --->>> ValidateLicense
>> 23:53:38: --->>> runDriver
>> 23:53:38:  Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
>> mdb-license.drm to DOS format
>> 23:53:38: Executing AR driver command:
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
>> mdb-license.drm
>> 23:53:48: <<<--- runDriver
>> 23:53:48: Number Of Licenses:  1
>> 23:53:48: <<<--- ValidateLicense
>> 23:53:48: --->>> RIKItemsOnServer
>> 23:53:48: Rik action: itemsonserver
>> 23:53:49: RIKItemsOnServer: All items from
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t
>> ypemgr-mustitems.xml present on the server
>> 23:53:49: <<<--- RIKItemsOnServer
>> 23:53:49: --->>> RIKAppInfoVerCmp
>> 23:53:49: Rik action: appinfo vercmp
>> 23:53:50: <<<--- RIKAppInfoVerCmp
>> 23:53:50: Remedy CMDB is found on the current server.
>> 23:53:50: --->>> RIKAppInfoGet
>> 23:53:50: Rik action: appinfo get
>> 23:53:51: RIKAppInfoGet: SuccessReturn: 0
>> 23:53:51: <<<--- RIKAppInfoGet
>> 23:53:51: --->>> RIKAppInfoVerCmp
>> 23:53:51: Rik action: appinfo vercmp
>> 23:53:52: <<<--- RIKAppInfoVerCmp
>> 23:54:08: Type Management UI will be imported
>> 23:54:08: <<<--- OnFirstUIBefore
>> 23:54:08: --->>> OnMoveData
>> 23:54:08: --->>> ProcessBeforeDataMove
>> 23:54:08: --->>> RIKAppInfoGet
>> 23:54:08: Rik action: appinfo get
>> 23:54:08: RIKAppInfoGet: SuccessReturn: 0
>> 23:54:08: <<<--- RIKAppInfoGet
>> 23:54:08: Installing product BMC Atrium CMDB 2.1.00
>> 23:54:08: Data Language: English
>> 23:55:46: --->>> GetSvrInfo
>> 23:55:46: Rik action: getsvrinfo(1)
>> 23:55:47: GetSvrInfo: SuccessReturn: 0
>> 23:55:47: <<<--- GetSvrInfo
>> 23:55:47: <<<--- ProcessBeforeDataMove
>> 23:55:47: --->>> Entering Function GetDevCacheMode
>> 23:55:47: --->>> runDriver
>> 23:55:47:  Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
>> etdevcache.drm to DOS format
>> 23:55:47: Executing AR driver command:
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
>> etdevcache.drm
>> 23:55:57: <<<--- runDriver
>> 23:55:57: 1
>> 23:55:57: <<<--- Exiting Function GetDevCacheMode
>> 23:55:57: --->>> StopDependedService
>> 23:56:32: Service BMC Remedy Email Engine -  stopped
>> successfully.
>> 23:56:32: --->>> PollServiceStop
>> 23:56:35: <<<--- PollServiceStop
>> 23:56:35: Attemptin

Re: Single Sign-On (SiteMinder, Identity Manager)

[Rodriguez, Rafael J x23718]

Axton, after looking at the documentation this is exactly what I'm
looking for. The BMC white paper was extremely helpful.
 
I will give it a crack and let you know if I run into any issues.
 
Thanks again!
 
Rafael


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, March 04, 2009 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-On (SiteMinder, Identity Manager)
 
** With the approach I took, yes.  Are there other approaches?  Yes.
Will they require similar changes?  Probably.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
On Wed, Mar 4, 2009 at 12:08 PM, Rodriguez, Rafael J x23718
 wrote:
** 
Thanks Axton, I will take a look at the docs you provided. So are you
saying that in order to use SiteMinder you have to develop a custom AREA
plugin and make changes to login.jsp on Mid-Tier. Please bare with me as
this is my first exposure to SSO with Mid-tier. 
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, March 03, 2009 3:44 PM

To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-On (SiteMinder, Identity Manager)
 
** The Java System Solutions page on their sso plugin does the best job
I've found of illustrating how I've seen SSO implemented with the
mid-tier.


http://www.javasystemsolutions.com/jss/ssoplugin
http://www.javasystemsolutions.com/img/diagram/ssoplugin-midtier.png

Not endorsing the product, as I've never used it, but there is a good
write-up/illustrations on the page.

It involves writing a custom AREA plug-in as well as customizations to
login.jsp and custom servlets on the mid-tier server.  There are BMC
whitepapers on the subject as well, though I have not used them as we
developed the sso solution using a 6.0.1 mid-tier server which did not
have the Authenticator hooks the newer versions of mid-tier have.

We can keep the discussion on the list; other people may have things to
add and things to gain through visibility into the discussion.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
On Tue, Mar 3, 2009 at 9:42 AM, Rodriguez, Rafael J x23718
 wrote:
** 
Thanks Axton for the response. I'm aware that this would be a solution
just for Mid-Tier. Can you provide any documentation or direction on
this?
 
If you would be willing we can have a brief discussion outside of the
list?
 
Thanks
 
Rafael Rodriguez
Manager Midtier/Remedy Enterprise
Broadridge Financial Solutions Inc
201.714.3718
 
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, March 03, 2009 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-On (SiteMinder, Identity Manager)
** I have worked with SiteMinder sso integrations.  It was an sso
solution for the mid-tier; native clients still required a login.


Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
On Tue, Mar 3, 2009 at 8:05 AM, Rodriguez, Rafael J x23718
 wrote:
Hello,

Just wanted to find out if anyone has utilized SiteMinder or Identity
Manager to implement Single Sign-On in there environment?

Any ideas are welcome

Thanks

My environment is:
IIS 6
Tomcat Servlet for Mid-Tier.
ARS 7.0.1 Patch 6
SQL 2000
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Multiple POC's

[Jon Gee]

 Hello,

 I am working on my foundation data for Incident and some equipment ie routers 
in remote offices may have multiple Points of Contact for the site.  I do not 
see in the where you can add multiple POC's for a site or CI 

  Can you help direct me

Thanks





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How to determine update/patch level of DSL?

[Mark Lev]

Anyone know how to determine what patch/update level DSL is at?
 
I looked in Share:Application_properties, couldn't find any reference to 
patch/update.  Can't find install logs.
 
Windows
ARS 7.1
ITSM 7.0.3 p9
SQL

Thanks,
Mark

 

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Re: Multiple POC's

[Joe DeSouza]

This requirement might call for a minor customization where you could store 
alternate contact information in a separate form giving each contact a unique 
alias so as to identify one from the other, for eg. Home Office, Corporate 
Office, Server Farm, etc..

Joe





From: Jon Gee 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 10:01:37 AM
Subject: Multiple POC's

** 

 Hello,

 I am working on my foundation data for Incident and some equipment ie routers 
in remote offices may have multiple Points of Contact for the site.  I do not 
see in the where you can add multiple POC's for a site or CI 

  Can you help direct me

Thanks 




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Re: How to determine update/patch level of DSL?

[Joe DeSouza]

Mark,

Don't even bother looking there.. I was in that same predicarment a year ago 
and Remedy support told me some vague reasons on why they stopped keeping it 
there.

My personal feeling is that development forgot to include that arx file within 
the patch that would update the Share properties form..

Joe




From: Mark Lev 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 10:04:58 AM
Subject: How to determine update/patch level of DSL?

Anyone know how to determine what patch/update level DSL is at?

I looked in Share:Application_properties, couldn't find any reference to 
patch/update.  Can't find install logs.

Windows
ARS 7.1
ITSM 7.0.3 p9
SQL

Thanks,
Mark




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Re: OOB Indexes on CTM:Site

[Dennis Ruble]

Gavin,
We're on ITSP 4.0.  We have two indexes on CTM:Site, which I believe are 
OOB:

Unique index on 'Site'
Non-unique index on 'Country', 'State Province', and 'City'

Regards,
Dennis Ruble
Rockwell Collins




"Coleman, Gavin"  
Sent by: "Action Request System discussion list(ARSList)" 

03/05/2009 04:45 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
OOB Indexes on CTM:Site






** 
Good morning list ? can anyone who uses ITSP tell me what the OOB indexes 
on this form are? I have come across a problem with the CFG:Data Wizard 
and need to confirm what these indexes are.
 
Thanks,
 
Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com 
 
**
COMPUTACENTER PLC is registered in England and Wales with the registered 
number 03110569. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718. Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with 
the registered number 3434654. Its registered office is at Hatfield 
Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
 
The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy 
it.
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Re: OOB Indexes on CTM:Site - SOLVED

[Coleman, Gavin]

Dennis - thanks very much. It appears that somebody removed the unique index 
for sites on our form and as a consequence, you cannot use the Data Wizard to 
change the name of an existing site if a duplicate name exists.

Thanks for your help!


Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: 05 March 2009 16:05
To: arslist@ARSLIST.ORG
Subject: Re: OOB Indexes on CTM:Site

**
Gavin,
We're on ITSP 4.0.  We have two indexes on CTM:Site, which I believe are OOB:

 1.  Unique index on 'Site'

 1.  Non-unique index on 'Country', 'State Province', and 'City'

Regards,
Dennis Ruble
Rockwell Collins


"Coleman, Gavin" 
Sent by: "Action Request System discussion list(ARSList)" 

03/05/2009 04:45 AM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

OOB Indexes on CTM:Site







**
Good morning list - can anyone who uses ITSP tell me what the OOB indexes on 
this form are? I have come across a problem with the CFG:Data Wizard and need 
to confirm what these indexes are.

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


**

COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW

COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW



The contents of this email are intended for the named addressee only.

It contains information which may be confidential and which may also be 
privileged.

Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.

If you receive it in error please notify us immediately and then destroy it.

Computacenter information is available from: http://www.computacenter.com

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OT: UPDATED COMPENSATION --Need A Remedy Engineer/Administrator for IRAQ

[Jeff Glaser]

We’re still looking for a  Remedy Engineer or Administrator for an assignment 
in IRAQ (CAMP VICTORY).  
 
Compensation package has been increased to $235,000 per annum (base rate plus 
hardship and hazard pay, etc.)  This is the top for this position (it is NOT 
the Senior position previously filled through the ARSList.
 
I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  
 
The job description is as follows:
 
Enterprise Remedy Engineer/Administrator: 
  

Designs, plans, implements, and evaluates the implementation of AR System 6.3 
in conjunction with Network Operating Systems procedures. 
Performs Schema upgrades and deployments.  
Provides tactical and strategic input on overall Remedy System planning and 
related projects.  
Prepares and conducts briefings, Instructional training, site evaluations, 
Architectures development for Staff Officers and all Signal units in support of 
OIF.  
Responsible for budgeting and License management of the AR System.  
Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in 
Server 2003 and SQL experience.  
Prefer a bachelor’s degree in area of specialty and 6 years of experience in 
the field of AR Systems 6.3 Level 2 Admin Training.  
Must have a SECRET security clearance.
  
  
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
  
Duties include: 
  

Schema upgrades and deployment 
Architecture build and implementation of the Remedy Environment 
Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
Managing Remedy support staff/ Remedy Admins 
Weekly briefs to the CG or Action Officer 
Brief Iraq Signal commands 
Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) 
Maintenance/backup and upgrades 
Remedy support to all levels of IA 
Help Desk schema support from COB’S to FOB’s 
Budget and license management 
Development for new features 
Enterprise level support
  
  
Requirements: 
  

TMS/RMS Experience 
AR System 6.3 Level 2 Admin training 
Systems background (Windows server 2003/ SQL) 
Enterprise support experience 
Technical writing/manual documentation 
Software Training and Implementation experience 
Knowledge of Military business process
  
Looking forward to your responses, and critiques, I am, 

Sincerely, 
  
Jeffrey Glaser 
VP IT Resource Recruiting 
INVIZCORP Inc. 
703-729-3382

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Re: How to determine update/patch level of DSL?

[Peter Romain]

Mark,

Look at the record in the PDL:ESIDversioninfo form.

Cheers

Peter


> Mark,
>
> Don't even bother looking there.. I was in that same predicarment a year
> ago and Remedy support told me some vague reasons on why they stopped
> keeping it there.
>
> My personal feeling is that development forgot to include that arx file
> within the patch that would update the Share properties form..
>
> Joe
>
>
>
> 
> From: Mark Lev 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, March 5, 2009 10:04:58 AM
> Subject: How to determine update/patch level of DSL?
>
> Anyone know how to determine what patch/update level DSL is at?
>
> I looked in Share:Application_properties, couldn't find any reference to
> patch/update.  Can't find install logs.
>
> Windows
> ARS 7.1
> ITSM 7.0.3 p9
> SQL
>
> Thanks,
> Mark
>
>
>
>
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Re: Password Management in ARS 7.1

[kiran kodali]

I figured it out. Thanks.

On Thu, Mar 5, 2009 at 12:32 PM, Kiran Kodali  wrote:

> Hi Strauss,
>
> We need to change the the message which says,
>
> "Your password will expire in 90 days".
>
> Do you know the place where we can edit this message?.
>
> We are using ARS 7.1 and ITSM 7.1.
>
> Thanks in advance.
>
> Kiran Kodali,
> Ph: 940-231-8524.
>



-- 
Regards,
Kiran Kodali
Ph: 940-231-8524

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Re: Workflow stops after exiting guide SOLVED

[Dwayne Martin]

Thanks, Joe and Shafqat !

Shafqat asked, "What happens if you disable the Active link that you have 
added?"  The answer is that the workflow continues to completion as you would 
expect.  That got me started eliminating pieces of the guide, till I discovered 
that I had my Report Server set to a different server.  That didn't seem to 
matter when I was running as Administrator, but when an ordinary user tried to 
display a Crystal Report, the workflow simply stopped after exiting the guide.  
The "Save" button was still enabled but if you clicked it nothing happened.

Anybody want to address the issue of why workflow would come to halt in some 
cases if Report Server is mis-defined, and not other cases?

Thanks again,
Dwayne

***
From: Joe DeSouza 

Errors of any kind during the execution of one of the active links before the 
stop processing signal?
 
Joe

***

From: Shafqat Ayaz   

Dwayne
two things come to mind, firstly what happens if you disable the Active link 
that you have added?
secondly there isn't a Goto lurking somewhere there is there?

thanks

shafqat
--- On Wed, 3/4/09, Dwayne Martin  wrote:
>
>> From: Dwayne Martin 
>> Subject: Workflow stops after exiting guide
>> To: arslist@ARSLIST.ORG
>> Date: Wednesday, March 4, 2009, 9:33 PM
>> Dear List,
>> 
>> I have a long string of Active Links with “Public”
>> permissions.  We’ve been running them for years with no
>> problem.
>> 
>> I’ve added a new link in the middle of the sequence that
>> calls a guide that calls additional links (all with
>> “Public” permissions).
>> 
>> Now, if I log in with Administrator permissions and run the
>> sequence, the system does what you would expect, namely run
>> the link that calls the guide, exit the guide, then get on
>> with the rest of the links.
>> 
>> BUT if I run the process as a test person without
>> Administrator permissions, the system exits the guide, then
>> stops.  The AL logging is identical up to exiting the guide,
>>  but for Administrator it continues with the series of
>> Active Links, while for the test user it shows “Stop
>> active link processing - On Modify” even tho there are
>> more links to run.
>> 
>> It has to be a permissions issue, but all the links have
>> “Public” permissions and my test user has been running
>> them for years.
>> 
>> Any ideas?
>> 
>> (ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
>> 
>> Dwayne Martin
>> James Madison University
>
>
>  
>
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Re: How to determine update/patch level of DSL?

[Joe DeSouza]

Yup thats what they told me - I had forgotten where they had directed me to 
look at.. Would have made sense for them to push that information in the share 
properties table too since they do have entries for DSL there as well.

Joe





From: Peter Romain 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 11:55:56 AM
Subject: Re: How to determine update/patch level of DSL?

Mark,

Look at the record in the PDL:ESIDversioninfo form.

Cheers

Peter


> Mark,
>
> Don't even bother looking there.. I was in that same predicarment a year
> ago and Remedy support told me some vague reasons on why they stopped
> keeping it there.
>
> My personal feeling is that development forgot to include that arx file
> within the patch that would update the Share properties form..
>
> Joe
>
>
>
> 
> From: Mark Lev 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, March 5, 2009 10:04:58 AM
> Subject: How to determine update/patch level of DSL?
>
> Anyone know how to determine what patch/update level DSL is at?
>
> I looked in Share:Application_properties, couldn't find any reference to
> patch/update.  Can't find install logs.
>
> Windows
> ARS 7.1
> ITSM 7.0.3 p9
> SQL
>
> Thanks,
> Mark




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Re: How to determine update/patch level of DSL?

[Peter Romain]

Have you ever tried to update the DSL with a new data patch?

I'm guessing that it will over-write any changes made to the Tier 1-3
values by customers to make the categorisation better.

I'm sure there will also be other work to do to fix manufacturers that
have been deleted/renamed since the last data patch.


> Yup thats what they told me - I had forgotten where they had directed me
> to look at.. Would have made sense for them to push that information in
> the share properties table too since they do have entries for DSL there as
> well.
>
> Joe
>
>
>
>
> 
> From: Peter Romain 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, March 5, 2009 11:55:56 AM
> Subject: Re: How to determine update/patch level of DSL?
>
> Mark,
>
> Look at the record in the PDL:ESIDversioninfo form.
>
> Cheers
>
> Peter
>
>
>> Mark,
>>
>> Don't even bother looking there.. I was in that same predicarment a year
>> ago and Remedy support told me some vague reasons on why they stopped
>> keeping it there.
>>
>> My personal feeling is that development forgot to include that arx file
>> within the patch that would update the Share properties form..
>>
>> Joe
>>
>>
>>
>> 
>> From: Mark Lev 
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, March 5, 2009 10:04:58 AM
>> Subject: How to determine update/patch level of DSL?
>>
>> Anyone know how to determine what patch/update level DSL is at?
>>
>> I looked in Share:Application_properties, couldn't find any reference to
>> patch/update.  Can't find install logs.
>>
>> Windows
>> ARS 7.1
>> ITSM 7.0.3 p9
>> SQL
>>
>> Thanks,
>> Mark
>
>
>
>
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Re: How to determine update/patch level of DSL?

[Mark Lev]

That's what we're doing now, such a tedious painful process, that I was hoping 
to start at the last update, vs, doing them all.
 
We're completing the install, prior to custom configuration and I suspect we 
won't upgrade the DSL afterwards, so this shouldn't be a problem, but see how 
it could.
 
Thanks for the feedback.

Thanks,
Mark



From: Action Request System discussion list(ARSList) on behalf of Peter Romain
Sent: Thu 3/5/2009 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine update/patch level of DSL?



Have you ever tried to update the DSL with a new data patch?

I'm guessing that it will over-write any changes made to the Tier 1-3
values by customers to make the categorisation better.

I'm sure there will also be other work to do to fix manufacturers that
have been deleted/renamed since the last data patch.


> Yup thats what they told me - I had forgotten where they had directed me
> to look at.. Would have made sense for them to push that information in
> the share properties table too since they do have entries for DSL there as
> well.
>
> Joe
>
>
>
>
> 
> From: Peter Romain 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, March 5, 2009 11:55:56 AM
> Subject: Re: How to determine update/patch level of DSL?
>
> Mark,
>
> Look at the record in the PDL:ESIDversioninfo form.
>
> Cheers
>
> Peter
>
>
>> Mark,
>>
>> Don't even bother looking there.. I was in that same predicarment a year
>> ago and Remedy support told me some vague reasons on why they stopped
>> keeping it there.
>>
>> My personal feeling is that development forgot to include that arx file
>> within the patch that would update the Share properties form..
>>
>> Joe
>>
>>
>>
>> 
>> From: Mark Lev 
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, March 5, 2009 10:04:58 AM
>> Subject: How to determine update/patch level of DSL?
>>
>> Anyone know how to determine what patch/update level DSL is at?
>>
>> I looked in Share:Application_properties, couldn't find any reference to
>> patch/update.  Can't find install logs.
>>
>> Windows
>> ARS 7.1
>> ITSM 7.0.3 p9
>> SQL
>>
>> Thanks,
>> Mark
>
>
>
>
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Re: Workflow stops after exiting guide SOLVED

[Joe DeSouza]

Dwayne,

When running as an Administrator you probably have the same Admininstrator 
UserID and Password on that 'otehr' server while non admin users do not. So the 
system probably tries to process whatever it is by connecting to that 'other' 
server when running as an Administrator user, while it fails for other users.

If that is the case, try changing the Administrator password on that other 
server and it may fail for the Admin user as well..

My two cents..

Cheers

Joe




From: Dwayne Martin 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 1:21:06 PM
Subject: Re: Workflow stops after exiting guide SOLVED

Thanks, Joe and Shafqat !

Shafqat asked, "What happens if you disable the Active link that you have 
added?"  The answer is that the workflow continues to completion as you would 
expect.  That got me started eliminating pieces of the guide, till I discovered 
that I had my Report Server set to a different server.  That didn't seem to 
matter when I was running as Administrator, but when an ordinary user tried to 
display a Crystal Report, the workflow simply stopped after exiting the guide.  
The "Save" button was still enabled but if you clicked it nothing happened.

Anybody want to address the issue of why workflow would come to halt in some 
cases if Report Server is mis-defined, and not other cases?

Thanks again,
Dwayne

***
From: Joe DeSouza 

Errors of any kind during the execution of one of the active links before the 
stop processing signal?

Joe

***

From: Shafqat Ayaz   

Dwayne
two things come to mind, firstly what happens if you disable the Active link 
that you have added?
secondly there isn't a Goto lurking somewhere there is there?

thanks

shafqat
--- On Wed, 3/4/09, Dwayne Martin  wrote:
>
>> From: Dwayne Martin 
>> Subject: Workflow stops after exiting guide
>> To: arslist@ARSLIST.ORG
>> Date: Wednesday, March 4, 2009, 9:33 PM
>> Dear List,
>> 
>> I have a long string of Active Links with “Public”
>> permissions.  We’ve been running them for years with no
>> problem.
>> 
>> I’ve added a new link in the middle of the sequence that
>> calls a guide that calls additional links (all with
>> “Public” permissions).
>> 
>> Now, if I log in with Administrator permissions and run the
>> sequence, the system does what you would expect, namely run
>> the link that calls the guide, exit the guide, then get on
>> with the rest of the links.
>> 
>> BUT if I run the process as a test person without
>> Administrator permissions, the system exits the guide, then
>> stops.  The AL logging is identical up to exiting the guide,
>>  but for Administrator it continues with the series of
>> Active Links, while for the test user it shows “Stop
>> active link processing - On Modify” even tho there are
>> more links to run.
>> 
>> It has to be a permissions issue, but all the links have
>> “Public” permissions and my test user has been running
>> them for years.
>> 
>> Any ideas?
>> 
>> (ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
>> 
>> Dwayne Martin
>> James Madison University




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Remedy Migrator

[Nall, Roger]

Has there been any change to the following:

*   Migrations run through one thread, the admin thread.
*   When performing migrations it is the source server that is
impacted most, performance wise.
*   When migrating data small chunks are better.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 


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Re: Workflow stops after exiting guide SOLVED

[Dwayne Martin]

Sounds logical to me.

Thanks,
Dwayne

 Original message 
>Date: Thu, 5 Mar 2009 10:46:24 -0800
>From: Joe DeSouza   
>Subject: Re: Workflow stops after exiting guide SOLVED  
>To: arslist@ARSLIST.ORG
>
>   **
>   Dwayne,
>
>   When running as an Administrator you probably have
>   the same Admininstrator UserID and Password on that
>   'otehr' server while non admin users do not. So the
>   system probably tries to process whatever it is by
>   connecting to that 'other' server when running as an
>   Administrator user, while it fails for other users.
>
>   If that is the case, try changing the Administrator
>   password on that other server and it may fail for
>   the Admin user as well..
>
>   My two cents..
>
>   Cheers
>
>   Joe
>
> 
>
>   From: Dwayne Martin 
>   To: arslist@ARSLIST.ORG
>   Sent: Thursday, March 5, 2009 1:21:06 PM
>   Subject: Re: Workflow stops after exiting guide
>   SOLVED
>   Thanks, Joe and Shafqat !
>
>   Shafqat asked, "What happens if you disable the
>   Active link that you have added?"  The answer is
>   that the workflow continues to completion as you
>   would expect.  That got me started eliminating
>   pieces of the guide, till I discovered that I had my
>   Report Server set to a different server.  That
>   didn't seem to matter when I was running as
>   Administrator, but when an ordinary user tried to
>   display a Crystal Report, the workflow simply
>   stopped after exiting the guide.  The "Save" button
>   was still enabled but if you clicked it nothing
>   happened.
>
>   Anybody want to address the issue of why workflow
>   would come to halt in some cases if Report Server is
>   mis-defined, and not other cases?
>
>   Thanks again,
>   Dwayne
>
>   ***
>   From: Joe DeSouza 
>
>   Errors of any kind during the execution of one of
>   the active links before the stop processing signal?
>
>   Joe
>
>   ***
>
>   From: Shafqat Ayaz  
>
>   Dwayne
>   two things come to mind, firstly what happens if you
>   disable the Active link that you have added?
>   secondly there isn't a Goto lurking somewhere there
>   is there?
>
>   thanks
>
>   shafqat
>   --- On Wed, 3/4/09, Dwayne Martin 
>   wrote:
>   >
>   >> From: Dwayne Martin 
>   >> Subject: Workflow stops after exiting guide
>   >> To: arslist@ARSLIST.ORG
>   >> Date: Wednesday, March 4, 2009, 9:33 PM
>   >> Dear List,
>   >>
>   >> I have a long string of Active Links with
>   “Public”
>   >> permissions.  We’ve been running them for years
>   with no
>   >> problem.
>   >>
>   >> I’ve added a new link in the middle of the
>   sequence that
>   >> calls a guide that calls additional links (all
>   with
>   >> “Public” permissions).
>   >>
>   >> Now, if I log in with Administrator permissions
>   and run the
>   >> sequence, the system does what you would expect,
>   namely run
>   >> the link that calls the guide, exit the guide,
>   then get on
>   >> with the rest of the links.
>   >>
>   >> BUT if I run the process as a test person without
>   >> Administrator permissions, the system exits the
>   guide, then
>   >> stops.  The AL logging is identical up to exiting
>   the guide,
>   >>  but for Administrator it continues with the
>   series of
>   >> Active Links, while for the test user it shows
>   “Stop
>   >> active link processing - On Modify” even tho
>   there are
>   >> more links to run.
>   >>
>   >> It has to be a permissions issue, but all the
>   links have
>   >> “Public” permissions and my test user has
>   been running
>   >> them for years.
>   >>
>   >> Any ideas?
>   >>
>   >> (ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
>   >>
>   >> Dwayne Martin
>   >> James Madison University
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>   the Answers Are" html___

Re: Remedy Migrator

[Grooms, Frederick W]

In the 7.5 doc (It's one of the things I'm looking forward to when we
are able to upgrade)

In previous releases of Migrator, data could be migrated using only the
Admin thread. In this release, you can choose to migrate data using Fast
and List threads, freeing up the Admin thread and enabling data to be
migrated to and from the same server at the same time.


I haven't noticed points 2 and 3 on version 7.1

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Thursday, March 05, 2009 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Migrator

Has there been any change to the following:
* Migrations run through one thread, the admin thread.
* When performing migrations it is the source server that is impacted
most, performance wise.
* When migrating data small chunks are better.

Thanks,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

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Re: Remedy Migrator

[Nall, Roger]

Thanks, Fred. Has anyone noticed performance impacts on the source
server especially when migrating data?

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 05, 2009 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator

In the 7.5 doc (It's one of the things I'm looking forward to when we
are able to upgrade)

In previous releases of Migrator, data could be migrated using only the
Admin thread. In this release, you can choose to migrate data using Fast
and List threads, freeing up the Admin thread and enabling data to be
migrated to and from the same server at the same time.


I haven't noticed points 2 and 3 on version 7.1

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Thursday, March 05, 2009 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Migrator

Has there been any change to the following:
* Migrations run through one thread, the admin thread.
* When performing migrations it is the source server that is impacted
most, performance wise.
* When migrating data small chunks are better.

Thanks,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 


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Dev Studio 7.5 - Graphics

[Ray Palla]

Has anyone had success placing a Custom Title Bar Icon or Custom Help Box to
an application in 7.5?  When I embed a small 15x15 pixel .jpg into the
Custom Title Bar Icon area, the icon displays in the Dev Studio, but when
saved displays only a black square in the User Tool or on the web.  For the
Custom Help Box, it seems that whatever is put in there is resized much
smaller and hence cannot be read when displayed in the client.
 
Any ideas or suggestions?
 
R
 
Ray Palla
Sr. IT/Remedy Consultant
  

Mobile: 512-917-1739
Time Zone: Central   Email: ray.pa...@insona.com
  
Professional   Profile

  INSONA Corporation
1201 Berry Lane
 
Georgetown, TX
78626-3832 USA
Infrastructure Solutions - Network Applications 

 

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<><><>

Client Timeout

[LJ Longwing]

Quick question (hopefully)
 
ARS 7.1 Server and Mid-Tier
 
I have a button press that causes a push to happen.  This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout.  The timeout window seems to be about 2 min's
give or take a few secsI'm trying to either extend the timeout, or find
a way to reattach the client to a server side process once it finishes.  I'm
considering moving the entire thing server side and just sending the user an
email when it's done...but that's not desired.  Any suggestions?...oh...and
I've troubleshot the process...it's not taking too long in any 1
point...it's just an extensive process...it's all internal to
remedy...copying records from location a to location b when needed...but
there can sometimes be 10-20 thousand records that need to be copied...which
just takes a bit of time.

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Re: Client Timeout

[Charles Baldi]

LJ,
You could do something similar to the way the current Data Load Tool handles
validation and promotion:
- write a command value to a field to flag the process start
- have an escalation do the work (or you can figure out how to send a CAI
message to kick it off :-)
- pop-up a small window showing the status, with an auto-refresh to keep it
updated.

I don't see any way of keeping it synchronous with the client action and not
risk the timeout you describe.

Regards,
Chuck Baldi

On Thu, Mar 5, 2009 at 2:44 PM, LJ Longwing  wrote:

> ** Quick question (hopefully)
>
> ARS 7.1 Server and Mid-Tier
>
> I have a button press that causes a push to happen.  This push can
> sometimes take in upwards of 5-8 min's to happen, later actions in the AL
> fail to fire because of client timeout.  The timeout window seems to be
> about 2 min's give or take a few secsI'm trying to either extend the
> timeout, or find a way to reattach the client to a server side process once
> it finishes.  I'm considering moving the entire thing server side and just
> sending the user an email when it's done...but that's not desired.  Any
> suggestions?...oh...and I've troubleshot the process...it's not taking too
> long in any 1 point...it's just an extensive process...it's all internal to
> remedy...copying records from location a to location b when needed...but
> there can sometimes be 10-20 thousand records that need to be copied...which
> just takes a bit of time.
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Re: Video Demonstration of new UI capabilities in AR System 7.5.00 now available

[LJ Longwing]

David,
Please thank the author of these videos...they will greatly enhance my
ability to get my team up to speed on new features when we move to this
platform later this year.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, March 03, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Video Demonstration of new UI capabilities in AR System 7.5.00 now
available


** 
Hi All,
 
 10 new videos that show off the new UI capabilities introduced in AR System
7.5.00 are now available on the BMC Developer Network (BMC DN).  I hope you
can all find some time to watch these videos and become familiar with the
powerful new UI capabilities that AR System 7.5.00 brings to application
developers.  I look forward to seeing what the community can create with
these new options!
 

Part 1 - Introduction:

http://developer.bmc.com/communities/docs/DOC-6055#cf

Part 2 - Panel Holders:

http://developer.bmc.com/communities/docs/DOC-6046#cf

Part 3 - Panel Fields:

http://developer.bmc.com/communities/docs/DOC-6047#cf

Part 4 - Fill Layout:

http://developer.bmc.com/communities/docs/DOC-6048#cf

Part 5 - Buttons in Tables:

http://developer.bmc.com/communities/docs/DOC-6049#cf

Part 6 - Template Formatting:

http://developer.bmc.com/communities/docs/DOC-6050#cf

Part 7 - Cell-Based tables:

http://developer.bmc.com/communities/docs/DOC-6051#cf

Part 8 - Hover and tooltips:

http://developer.bmc.com/communities/docs/DOC-6052#cf

Part 9 - Data Entry Enhancements:

http://developer.bmc.com/communities/docs/DOC-6053#cf

Part 10 - Behind the Scenes:

http://developer.bmc.com/communities/docs/DOC-6054#cf

 
You can also find the uidemo application itself here:
 
http://developer.bmc.com/communities/docs/DOC-5969
 
A login for the BMC Developer Network is required to access the files, but
registration is free (e.g. a Support ID is not required).  If not already
registered, you can do so here:
 
http://developer.bmc.com/communities/create-account.jspa
 
If the "View" option doesn't work properly for you from BMC DN, try
selecting "Download" and then "Open With" to view the video.  Or just
download it to your local system for viewing.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ 

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Re: Client Timeout

[jham36]

What about having the Push in one active link then the rest of the
actions in the next AL with a higher execution order.  I am not sure
if this will get around the timeout though.
Another option would be to put the push in one AL and the other
actions in an AL guide, then call the Guide after the push finishes.
Again, this will need to be tested to see if it gets around the
timeout.

On Mar 5, 2:44 pm, LJ Longwing  wrote:
> Quick question (hopefully)
>
> ARS 7.1 Server and Mid-Tier
>
> I have a button press that causes a push to happen.  This push can sometimes
> take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
> because of client timeout.  The timeout window seems to be about 2 min's
> give or take a few secsI'm trying to either extend the timeout, or find
> a way to reattach the client to a server side process once it finishes.  I'm
> considering moving the entire thing server side and just sending the user an
> email when it's done...but that's not desired.  Any suggestions?...oh...and
> I've troubleshot the process...it's not taking too long in any 1
> point...it's just an extensive process...it's all internal to
> remedy...copying records from location a to location b when needed...but
> there can sometimes be 10-20 thousand records that need to be copied...which
> just takes a bit of time.
>
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Re: Permissions & Roles

[Rick Ponzo]

I don't know if you've had this answered...but you would map the role to 
the group in the Roles form.


Rick

arsadm wrote:
** Hi All... I created a new custom permission group, i want to map 
this group to roles. So that people of that group can modify some 
fields in the existing form. Can anyone please help from this ??? 
Thanks in advance. ARS 7.1.00 Patch : 001 200711161033 5 MS SQL 2005


View this message in context: Permissions & Roles 

Sent from the ARS (Action Request System) mailing list archive 
 at 
Nabble.com.
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Re: Client Timeout

[LJ Longwing]

now that's a thought...set a flag on the client...then have a separate
thread change the status...and have a timed AL on the client checking the
status every x seconds...and then give them availability to continue when
the status changesbrilliantthank you.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Thursday, March 05, 2009 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout


** 
LJ, 
You could do something similar to the way the current Data Load Tool handles
validation and promotion:
- write a command value to a field to flag the process start
- have an escalation do the work (or you can figure out how to send a CAI
message to kick it off :-)
- pop-up a small window showing the status, with an auto-refresh to keep it
updated.
 
I don't see any way of keeping it synchronous with the client action and not
risk the timeout you describe.
 
Regards,
Chuck Baldi


On Thu, Mar 5, 2009 at 2:44 PM, LJ Longwing  wrote:


** 
Quick question (hopefully)
 
ARS 7.1 Server and Mid-Tier
 
I have a button press that causes a push to happen.  This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout.  The timeout window seems to be about 2 min's
give or take a few secsI'm trying to either extend the timeout, or find
a way to reattach the client to a server side process once it finishes.  I'm
considering moving the entire thing server side and just sending the user an
email when it's done...but that's not desired.  Any suggestions?...oh...and
I've troubleshot the process...it's not taking too long in any 1
point...it's just an extensive process...it's all internal to
remedy...copying records from location a to location b when needed...but
there can sometimes be 10-20 thousand records that need to be copied...which
just takes a bit of time.
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Re: Client Timeout

[LJ Longwing]

Unfortunately I don't think it will...but I was given an idea I think will
work. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, March 05, 2009 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout

What about having the Push in one active link then the rest of the actions
in the next AL with a higher execution order.  I am not sure if this will
get around the timeout though.
Another option would be to put the push in one AL and the other actions in
an AL guide, then call the Guide after the push finishes.
Again, this will need to be tested to see if it gets around the timeout.

On Mar 5, 2:44 pm, LJ Longwing  wrote:
> Quick question (hopefully)
>
> ARS 7.1 Server and Mid-Tier
>
> I have a button press that causes a push to happen.  This push can 
> sometimes take in upwards of 5-8 min's to happen, later actions in the 
> AL fail to fire because of client timeout.  The timeout window seems 
> to be about 2 min's give or take a few secsI'm trying to either 
> extend the timeout, or find a way to reattach the client to a server 
> side process once it finishes.  I'm considering moving the entire 
> thing server side and just sending the user an email when it's 
> done...but that's not desired.  Any suggestions?...oh...and I've 
> troubleshot the process...it's not taking too long in any 1 
> point...it's just an extensive process...it's all internal to 
> remedy...copying records from location a to location b when 
> needed...but there can sometimes be 10-20 thousand records that need to be
copied...which just takes a bit of time.
>
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SSL setting for the Mid-tier

[Andrew Fremont]

Hi,

This question is off the AR topic, but this is a great forum and place to
all AR related.

We're setting up the Mid-tier for our remedy application for the first time,
so far so good.
After apply the SSL certificate, users are able to access the new web site
with URL https://remedyweb.

However, the non-SSL HTTP port still accessible, URL without the "s",  e.g
http://remedyweb...

The question is how disable or turn that the non-SSL URL off, so the
security department will not after us.

Thanks
Andrew

-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Re: Client Timeout

[Joe DeSouza]

Have this AL that does the push in a AL guide. If you have some way to ID 
the last record that has to be pushed, you could have a temp field to identify 
if that record has been created via the push.

Loop the guide until that record has been created, and then move forward..

Joe





From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 2:44:07 PM
Subject: Client Timeout

** 
Quick question (hopefully)
 
ARS 7.1 Server and Mid-Tier
 
I have a button press that causes a push to happen.  This push can sometimes 
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire 
because of client timeout.  The timeout window seems to be about 2 min's give 
or take a few secsI'm trying to either extend the timeout, or find a way to 
reattach the client to a server side process once it finishes.  I'm considering 
moving the entire thing server side and just sending the user an email when 
it's done...but that's not desired.  Any suggestions?...oh...and I've 
troubleshot the process...it's not taking too long in any 1 point...it's just 
an extensive process...it's all internal to remedy...copying records from 
location a to location b when needed...but there can sometimes be 10-20 
thousand records that need to be copied...which just takes a bit of time.




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Re: SSL setting for the Mid-tier

[Mark Lev]

In another project, we put a web page as the default that redirected to the 
https: URL.
 
I also believe, but am not sure how, that you can set up automatic 80 redirect 
to 443.  This would be dependent upon your web server, more than 
Remedy/Mid-Tier.
 
I did a google search and found quite a few redirect ideas.
 
One for example:  
http://www.pa.msu.edu/services/computing/faq/auto-redirect.html
 
Further google'ing may help you out too.

Thanks,
Mark



From: Action Request System discussion list(ARSList) on behalf of Andrew Fremont
Sent: Thu 3/5/2009 3:28 PM
To: arslist@ARSLIST.ORG
Subject: SSL setting for the Mid-tier


** Hi,

This question is off the AR topic, but this is a great forum and place to all 
AR related.

We're setting up the Mid-tier for our remedy application for the first time, so 
far so good.
After apply the SSL certificate, users are able to access the new web site with 
URL https://remedyweb.  

However, the non-SSL HTTP port still accessible, URL without the "s",  e.g 
http://remedyweb.  ..

The question is how disable or turn that the non-SSL URL off, so the security 
department will not after us.

Thanks
Andrew

-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Re: SSL setting for the Mid-tier

[Mark Lev]

Sorry for the double post, but you peaked my interest, and I found another page 
that may do exactly what you want.  This is for IIS.
 
http://blog.opsan.com/archive/2005/04/17/395.aspx

Thanks,
Mark




From: Action Request System discussion list(ARSList) on behalf of Andrew Fremont
Sent: Thu 3/5/2009 3:28 PM
To: arslist@ARSLIST.ORG
Subject: SSL setting for the Mid-tier


** Hi,

This question is off the AR topic, but this is a great forum and place to all 
AR related.

We're setting up the Mid-tier for our remedy application for the first time, so 
far so good.
After apply the SSL certificate, users are able to access the new web site with 
URL https://remedyweb.  

However, the non-SSL HTTP port still accessible, URL without the "s",  e.g 
http://remedyweb.  ..

The question is how disable or turn that the non-SSL URL off, so the security 
department will not after us.

Thanks
Andrew

-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Re: SSL setting for the Mid-tier

[Andrew Fremont]

Thank Mark,

I will definitely give it a try.

Andrew

On Thu, Mar 5, 2009 at 12:46 PM, Mark Lev wrote:

> Sorry for the double post, but you peaked my interest, and I found another
> page that may do exactly what you want.  This is for IIS.
>
> http://blog.opsan.com/archive/2005/04/17/395.aspx
>
> Thanks,
> Mark
>
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Andrew
> Fremont
> Sent: Thu 3/5/2009 3:28 PM
> To: arslist@ARSLIST.ORG
> Subject: SSL setting for the Mid-tier
>
>
> ** Hi,
>
> This question is off the AR topic, but this is a great forum and place to
> all AR related.
>
> We're setting up the Mid-tier for our remedy application for the first
> time, so far so good.
> After apply the SSL certificate, users are able to access the new web site
> with URL https://remedyweb.  
>
> However, the non-SSL HTTP port still accessible, URL without the "s",  e.g
> http://remedyweb.  ..
>
> The question is how disable or turn that the non-SSL URL off, so the
> security department will not after us.
>
> Thanks
> Andrew
>
> --
> ARS 7.0.1 P005
> MS SQL 2005
> MT- 7.1 P006
> Microsoft IIS ServletExec/5.0p06
>
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>
>
> ___
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>



-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Re: Client Timeout

[LJ Longwing]

The problem is that the processing of everything stops till that push is
complete.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, March 05, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout


** 
Have this AL that does the push in a AL guide. If you have some way to ID
the last record that has to be pushed, you could have a temp field to
identify if that record has been created via the push.
 
Loop the guide until that record has been created, and then move forward..
 
Joe


  _  

From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 2:44:07 PM
Subject: Client Timeout

** 
Quick question (hopefully)
 
ARS 7.1 Server and Mid-Tier
 
I have a button press that causes a push to happen.  This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout.  The timeout window seems to be about 2 min's
give or take a few secsI'm trying to either extend the timeout, or find
a way to reattach the client to a server side process once it finishes.  I'm
considering moving the entire thing server side and just sending the user an
email when it's done...but that's not desired.  Any suggestions?...oh...and
I've troubleshot the process...it's not taking too long in any 1
point...it's just an extensive process...it's all internal to
remedy...copying records from location a to location b when needed...but
there can sometimes be 10-20 thousand records that need to be copied...which
just takes a bit of time.

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Re: Client Timeout

[Grooms, Frederick W]

Push a flag to some "Workflow trigger" form.  You can then kick off the
big push server side with an escalation (or some other out of process
method).

 

After the AL push bring up a dialog that does an interval check to see
if the process has completed.  User workflow will stop until the dialog
is closed (by your interval check)

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, March 05, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout

 

** 

The problem is that the processing of everything stops till that push is
complete.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, March 05, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout

** 

Have this AL that does the push in a AL guide. If you have some way to
ID the last record that has to be pushed, you could have a temp field to
identify if that record has been created via the push.

 

Loop the guide until that record has been created, and then move
forward..

 

Joe

 



From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 2:44:07 PM
Subject: Client Timeout

** 

Quick question (hopefully)

 

ARS 7.1 Server and Mid-Tier

 

I have a button press that causes a push to happen.  This push can
sometimes take in upwards of 5-8 min's to happen, later actions in the
AL fail to fire because of client timeout.  The timeout window seems to
be about 2 min's give or take a few secsI'm trying to either extend
the timeout, or find a way to reattach the client to a server side
process once it finishes.  I'm considering moving the entire thing
server side and just sending the user an email when it's done...but
that's not desired.  Any suggestions?...oh...and I've troubleshot the
process...it's not taking too long in any 1 point...it's just an
extensive process...it's all internal to remedy...copying records from
location a to location b when needed...but there can sometimes be 10-20
thousand records that need to be copied...which just takes a bit of
time.





 


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Re: Client Timeout

[LJ Longwing]

That's the path I'm going down...

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 05, 2009 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout


** 

Push a flag to some "Workflow trigger" form.  You can then kick off the big
push server side with an escalation (or some other out of process method).

 

After the AL push bring up a dialog that does an interval check to see if
the process has completed.  User workflow will stop until the dialog is
closed (by your interval check)

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, March 05, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout

 

** 

The problem is that the processing of everything stops till that push is
complete.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, March 05, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout

** 

Have this AL that does the push in a AL guide. If you have some way to ID
the last record that has to be pushed, you could have a temp field to
identify if that record has been created via the push.

 

Loop the guide until that record has been created, and then move forward..

 

Joe

 

  _  

From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 2:44:07 PM
Subject: Client Timeout

** 

Quick question (hopefully)

 

ARS 7.1 Server and Mid-Tier

 

I have a button press that causes a push to happen.  This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout.  The timeout window seems to be about 2 min's
give or take a few secsI'm trying to either extend the timeout, or find
a way to reattach the client to a server side process once it finishes.  I'm
considering moving the entire thing server side and just sending the user an
email when it's done...but that's not desired.  Any suggestions?...oh...and
I've troubleshot the process...it's not taking too long in any 1
point...it's just an extensive process...it's all internal to
remedy...copying records from location a to location b when needed...but
there can sometimes be 10-20 thousand records that need to be copied...which
just takes a bit of time.





 

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Re: How to determine update/patch level of DSL?

[Peter Romain]

When I do a new install I start at the latest data patch.

Deselect the option to install the DSL during ITSM installation.

Then just delete all the data in the PDL:ESID staging tables and import
the new data patch as normal.

It does, however, take ages to import and then promote the staging data to
the DSL.

Cheers

Peter

> That's what we're doing now, such a tedious painful process, that I was
> hoping to start at the last update, vs, doing them all.
>
> We're completing the install, prior to custom configuration and I suspect
> we won't upgrade the DSL afterwards, so this shouldn't be a problem, but
> see how it could.
>
> Thanks for the feedback.
>
> Thanks,
> Mark
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Peter
> Romain
> Sent: Thu 3/5/2009 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to determine update/patch level of DSL?
>
>
>
> Have you ever tried to update the DSL with a new data patch?
>
> I'm guessing that it will over-write any changes made to the Tier 1-3
> values by customers to make the categorisation better.
>
> I'm sure there will also be other work to do to fix manufacturers that
> have been deleted/renamed since the last data patch.
>
>
>> Yup thats what they told me - I had forgotten where they had directed me
>> to look at.. Would have made sense for them to push that information in
>> the share properties table too since they do have entries for DSL there
>> as
>> well.
>>
>> Joe
>>
>>
>>
>>
>> 
>> From: Peter Romain 
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, March 5, 2009 11:55:56 AM
>> Subject: Re: How to determine update/patch level of DSL?
>>
>> Mark,
>>
>> Look at the record in the PDL:ESIDversioninfo form.
>>
>> Cheers
>>
>> Peter
>>
>>
>>> Mark,
>>>
>>> Don't even bother looking there.. I was in that same predicarment a
>>> year
>>> ago and Remedy support told me some vague reasons on why they stopped
>>> keeping it there.
>>>
>>> My personal feeling is that development forgot to include that arx file
>>> within the patch that would update the Share properties form..
>>>
>>> Joe
>>>
>>>
>>>
>>> 
>>> From: Mark Lev 
>>> To: arslist@ARSLIST.ORG
>>> Sent: Thursday, March 5, 2009 10:04:58 AM
>>> Subject: How to determine update/patch level of DSL?
>>>
>>> Anyone know how to determine what patch/update level DSL is at?
>>>
>>> I looked in Share:Application_properties, couldn't find any reference
>>> to
>>> patch/update.  Can't find install logs.
>>>
>>> Windows
>>> ARS 7.1
>>> ITSM 7.0.3 p9
>>> SQL
>>>
>>> Thanks,
>>> Mark
>>
>>
>>
>>
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Re: Client Timeout

[LJ Longwing]

I just got done testing initial proof of concept and it's working
beautifullythank you for the suggestion.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Thursday, March 05, 2009 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout


** 
LJ, 
You could do something similar to the way the current Data Load Tool handles
validation and promotion:
- write a command value to a field to flag the process start
- have an escalation do the work (or you can figure out how to send a CAI
message to kick it off :-)
- pop-up a small window showing the status, with an auto-refresh to keep it
updated.
 
I don't see any way of keeping it synchronous with the client action and not
risk the timeout you describe.
 
Regards,
Chuck Baldi


On Thu, Mar 5, 2009 at 2:44 PM, LJ Longwing  wrote:


** 
Quick question (hopefully)
 
ARS 7.1 Server and Mid-Tier
 
I have a button press that causes a push to happen.  This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout.  The timeout window seems to be about 2 min's
give or take a few secsI'm trying to either extend the timeout, or find
a way to reattach the client to a server side process once it finishes.  I'm
considering moving the entire thing server side and just sending the user an
email when it's done...but that's not desired.  Any suggestions?...oh...and
I've troubleshot the process...it's not taking too long in any 1
point...it's just an extensive process...it's all internal to
remedy...copying records from location a to location b when needed...but
there can sometimes be 10-20 thousand records that need to be copied...which
just takes a bit of time.
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Re: ADV: Free Mid-Tier toolbar from IT Prophets

[VanSickle, James W]

Not bad.  Although, a really nice addition would be if you could add
separate drop-downs to access the common ITSM consoles as well as search
and create requests on common forms (Incidents, Change, etc).  This
would allow our users to quickly jump between various ITSM applications
and common actions in Mid-Tier.

 

Just my two cents on it,

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-263-9340



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, March 05, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] ADV: Free Mid-Tier toolbar from IT Prophets

 

Advertisement

 

Listers,

IT Prophets would like to announce its first release of RemBar, a FREE
Internet Explorer toolbar for the BMC/Remedy Mid-Tier 7.x.

 

RemBar's features include the ability to receive real-time Remedy Alerts
via the Mid-Tier (without having to actually refresh the Alerts form)
and the ability to track the login status of the user anytime the user's
Internet Explorer browser is open. With RemBar, even if a user navigates
away from the Mid-Tier, the RemBar status icon lets users know they are
still logged in (and,  in most cases, still consuming a floating
license). RemBar adds Mid-Tier logout functionality from the browser
without having to access a Mid-Tier url.

 

You can download RemBar free from our website:
http://www.itprophets.com/index-5.html. Please view the short videos for
additional information on RemBar.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com

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of their engagement.  No other use is authorized. CMC expressly disclaims
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Re: Free Mid-Tier toolbar from IT Prophets

[Scott Parrish]

James,
Thank you for the input. I really appreciate it. We are looking at next 
releasing a pay version that may include the types of features you are 
referring to.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Thursday, March 05, 2009 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Free Mid-Tier toolbar from IT Prophets

**
Not bad.  Although, a really nice addition would be if you could add separate 
drop-downs to access the common ITSM consoles as well as search and create 
requests on common forms (Incidents, Change, etc).  This would allow our users 
to quickly jump between various ITSM applications and common actions in 
Mid-Tier.

Just my two cents on it,

James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, March 05, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] ADV: Free Mid-Tier toolbar from IT Prophets

Advertisement

Listers,
IT Prophets would like to announce its first release of RemBar, a FREE Internet 
Explorer toolbar for the BMC/Remedy Mid-Tier 7.x.

RemBar's features include the ability to receive real-time Remedy Alerts via 
the Mid-Tier (without having to actually refresh the Alerts form) and the 
ability to track the login status of the user anytime the user's Internet 
Explorer browser is open. With RemBar, even if a user navigates away from the 
Mid-Tier, the RemBar status icon lets users know they are still logged in (and, 
 in most cases, still consuming a floating license). RemBar adds Mid-Tier 
logout functionality from the browser without having to access a Mid-Tier url.

You can download RemBar free from our website: 
http://www.itprophets.com/index-5.html. Please view the short videos for 
additional information on RemBar.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

The sender of this e-mail is a contractor to Commercial Metals Company or 
subsidiaries (collectively "CMC"). The sender is not an employee of CMC and has 
no authority, express or implied, to bind CMC to any transaction or contract. 
CMC allows contractors to utilize this email address extension only in the 
course of providing services specifically covered by the terms of their 
engagement. No other use is authorized. CMC expressly disclaims liability for 
any unauthorized use.

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" 
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Re: How to Monitor ArServer.exe on a WIndows Box-

[Matt Reinfeldt]

Jase,

 

I have a BMC Whitepaper titled (it's from 7.0.01): "Automatically Restarting
the AR System Server on Memory Threshold Using AutoRestartARS".  I've not
used the program, but it may be available on the developer's network still.
Sounds like a good fit for your needs.  Here's the Introduction from the
paper:

 

Depending on the environment, the AR System server can consume a substantial

amount of memory after a long period of time. (Memory fragmentation can be a

factor.) This can lead to slow server performance. To avoid such performance

issues, the server should be restarted when its usage is low.

The AutoRestartARS application identifies memory usage of the AR System

server, and if it reaches its threshold value, AutoRestartARS shuts down the

server. The ARMonitor service restarts the server.

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Tuesday, March 03, 2009 11:59 AM
To: arslist@ARSLIST.ORG
Subject: How to Monitor ArServer.exe on a WIndows Box-

 

** 

Hello All,

ArServer 7.1 Patch 002

Windows 2003 SP2

 

Does anyone know a way to monitor a threshold on arserver.exe on Windows?

 

I want to be able to be notified when arserver.exe exceeds 1GB of memory
usage, etc.?

 

I thought someone on the list may already have an incredible solution for
this.

 

Thanks,

 

Jase Brandon

 

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