Open Spaces ITSM Recruitment in London - CONTRACT - German speaking BMC Remedy Support Specialists - Southern Germany Based
Bonjour/Hello/Guten Tag, It's Ross here from Open Spaces ITSM Recruitment in London again. I am currently looking for a team of experienced German speaking BMC Remedy Support Specialists/Consultant for a long term project based in Southern Germany for a Global Systems Integrator. ***YOU MUST BE FLUENT IN GERMAN AND BE ABLE TO WORK IN THE EU UNRESTRICTED*** The position will involve working on older versions of Remedy applications with possible full upgrades to newer versions within 6 months. The positions are at the major integrator of BMC products in Europe, I am ideally looking for BMC Remedy Certified people with excellent all-round Remedy and ITSM experience and skills. The roles will pay up to €60.00 per hour (inclusive of expenses) and will be the ideal stepping stone for Remedy professionals hoping to reach the next level in their careers. If you could either reply or give me a call to let me know if and when you’re available that’d be brilliant, please also send a copy of your most up to date CV too. If you know of any other Remedy or ITSM people that are looking please let me know, and if I don’t know them and place them I’ll be sending you a case of Champagne. Best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob:+44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: r...@openspaces.co.uk www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---CONTRACT---German-speaking-BMC-Remedy-Support-Specialists---Southern-Germany-Based-tp2435247p2435247.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didn't and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning For more information: Attendance: Lenny Warrenmailto:rmisoluti...@verizon.com rmisoluti...@verizon.com Presenters: Phil Bautista mailto:bauti...@bullcreek.com bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom mailto:daniel.bl...@danielbloom.ca daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender mailto:jdsen...@earthlink.net jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
7.5 Installation Error
Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
Dan, Glad that you, Phil, Joel, and Lenny are taking on such a huge event. Note that Lenny's email address should be rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, March 06, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009 ** Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didn't and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning For more information: Attendance: Lenny Warren rmisoluti...@verizon.commailto:rmisoluti...@verizon.com Presenters: Phil Bautista bauti...@bullcreek.commailto:bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom daniel.bl...@danielbloom.camailto:daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender jdsen...@earthlink.netmailto:jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
You need to go into SQL manager and turn on TCP/IP. I had same problem, TCP/IP wasn't enabled by default when I installed SQL. I apologize I cannot walk you thru the steps, but if you right click on list items, then properties, you should be able to find the configuration area. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Rajini K Sanapala Sent: Fri 3/6/2009 8:26 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT---- Major change in criteria for Remedy Position in IRAQ
We have just secured permission to search for a Remedy Engineer/Administrator who is a US Citizen, who does NOT have DoD Clearance, but who can pass the background investigation-in other words we will sponsor someone for a SECRET Clearance. The criteria for passing the background investigation are similar to these (although this list is NOT exhaustive --it does indicate many reasons for not getting clearance): No felonies or repeat arrests No DUI/DWI for at least past 10 yearsNo Garnishments, particularly for IRS (taxes) or unpaid child supportNo DRUG possession/sale/possession for past 10 yearsNo owing IRS anythingNo bad checks or significant credit problems No PONZI schemesNo Spousal Abuseetc--no bad stuff In other words, you must have had and continue to lead a boring life styleSerious stuff really. Preference will be given to Veterans, particularly those who have served in the Gulf region aka South West Asia (SWA) They will require agreement for 12 month stay- - I hope this induces some of you to consider this position as a viable alternative. Many thanks. Sincerely, Jeff Glaser VP IT Resource Recruiting INVIZCORP 703-729-3382 (o) 703-597-7167 (c) We’re still looking for a Remedy Engineer or Administrator for an assignment in IRAQ (CAMP VICTORY). Compensation package has been increased to $235,000 per annum (base rate plus hardship and hazard pay, etc.) This is the top for this position (it is NOT the Senior position previously filled through the ARSList). I also look forward to the interesting dialog that this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer/Administrator: Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. Performs Schema upgrades and deployments. Provides tactical and strategic input on overall Remedy System planning and related projects. Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. Responsible for budgeting and License management of the AR System. Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. Prefer a bachelor’s degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. Must have a SECRET security clearance or be able to pass DoD background investigation.. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: Schema upgrades and deployment Architecture build and implementation of the Remedy Environment Migration of Remedy Schemas/ ITSM Schema throughout Iraq Managing Remedy support staff/ Remedy Admins Weekly briefs to the CG or Action Officer Brief Iraq Signal commands Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) Maintenance/backup and upgrades Remedy support to all levels of IA Help Desk schema support from COB’S to FOB’s Budget and license management Development for new features Enterprise level support Requirements: TMS/RMS Experience AR System 6.3 Level 2 Admin training Systems background (Windows server 2003/ SQL) Enterprise support experience Technical writing/manual documentation Software Training and Implementation experience Knowledge of Military business process Looking forward to your responses, and critiques, I am, Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didn't and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! For more information: Attendance: Lenny Warrenmailto:rmisoluti...@verizon.com rmisoluti...@verizon.net Presenters: Phil Bautista mailto:bauti...@bullcreek.com bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom mailto:daniel.bl...@danielbloom.ca daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender mailto:jdsen...@earthlink.net jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Drag and Drop onto the Quick Links Panel
A user showed me this. They dragged a web page, and also a graphic onto the Quick Links panel on home page (ITSM 7.1 p9) and it loaded it into the panel. I've tried this, and it looks like the View Field does similar. I suspect that is because these are web driven controls. Can this behavior be turned off? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Sending URL in email to Open Crystal Report
Hello folks. We have crystal enterprise integrated with the midtier so we can run reports from the web. We have a report which runs via a button on a form right now, which displays the records information as well as some related date stored in other forms. The requirement we have been asked for is that when an incident is resolved, send the requestor a link to the particular report. Is this possible? I am thinking it might have to be done via a window open action, if VUI-Type=web, and $user$=Requestor sort of approach then a run process to click the button. Any help is appreciated. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
Hi Matt, Firstly thanks for your quick response! I did the below changes and restarted the server, but no luck. And along with that I did the changes in the SQL Surface configuration, where in I opted TCP/IP and Name option, even it did not helped me out in this. Regards Rajinikanth Sanapala, From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/03/2009 19:06 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
Do you have mixed mode authentication turned on? Do the install logs detail anything? Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Rajini K Sanapala Sent: Fri 3/6/2009 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Error Hi Matt, Firstly thanks for your quick response! I did the below changes and restarted the server, but no luck. And along with that I did the changes in the SQL Surface configuration, where in I opted TCP/IP and Name option, even it did not helped me out in this. Regards Rajinikanth Sanapala, From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/03/2009 19:06 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
Hi Mark, Yeah, we installed by selecting the option Mixed mode authentication and supplied the password for sa. Regards Rajinikanth Sanapala, From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Date: 06/03/2009 20:07 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Do you have mixed mode authentication turned on? Do the install logs detail anything? Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Rajini K Sanapala Sent: Fri 3/6/2009 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Error Hi Matt, Firstly thanks for your quick response! I did the below changes and restarted the server, but no luck. And along with that I did the changes in the SQL Surface configuration, where in I opted TCP/IP and Name option, even it did not helped me out in this. Regards Rajinikanth Sanapala, From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/03/2009 19:06 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Permissions Roles
Thankyou very much Rick.. Rick Ponzo-2 wrote: I don't know if you've had this answered...but you would map the role to the group in the Roles form. Rick arsadm wrote: ** Hi All... I created a new custom permission group, i want to map this group to roles. So that people of that group can modify some fields in the existing form. Can anyone please help from this ??? Thanks in advance. ARS 7.1.00 Patch : 001 200711161033 5 MS SQL 2005 View this message in context: Permissions Roles http://www.nabble.com/Permissions---Roles-tp22333094p22333094.html Sent from the ARS (Action Request System) mailing list archive http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html at Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Permissions---Roles-tp22333094p22374066.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: CI Viewer issues
Try checking your tomcat logs for signs of a .jar file conflict. Something like this: WARNING: com.systinet.wasp.services.com.remedy.cmdb.cmdbws.CMDB_PortTypeImpl - Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader EXCEPTION: Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader java.lang.UnsatisfiedLinkError: Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader Look at ...\Program Files\Apache Software Foundation\Tomcat-5.5.17\logs for the stdout.log file. Look for any conflicts where a .dll library has already been loaded by another file. If you don't get enough information out of the stdout, you could go to Tomcat Configuration, java tab, java options and add -verbose:class to the options. This will show what class libraries(.jar) are loaded in the jakarta_service log. A common problem is that one has arapi70.jar or arutil70.jar getting loaded in two places because they in a folders called located in the system path. I kept having a problem because we have KM Experts and this loaded those files in another folder and modified the system path. To fix it: I had to remove the arapi70 and arutil70 from all the different folders that they were in Put them in the Tomcat-5.5.17\common\lib folder Then modify the path environment variable to include the tomcat common\lib folder. We are working on an upgrade to 7.1. I had to go through this all over again with the upgrade. I hope this helps Jesus Ortega Application Senior Specialist IT Remedy Support -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of BeXpress Sent: Wednesday, February 04, 2009 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer issues All of my settings in the Mid-tier are correct. Thanks rey4u wrote: Once you login to mid tier,check the following things: 1.server name should be correct 2.Servers should be mapped correctly.. 3.Problems with the 2 drop down fields for selecting server names,select the correct server on the both drop down 4.once you done,flush the cache and try accessing ci viewer... BeXpress wrote: All, I have an issue with the CI Viewer not working. When I click on the “CI Relationship Viewer” button it appears that it's going to open but then I get an error about “The page cannot be displayed” which is your basic internet error about checking all of your internet settings. This will also immediately kill the Tomcat service on the server. I am able to login to Mid-Tier with no problems I see all of the Flashboards with no problems, it's got me stumped. I have tried reinstalling the CI Viewer, that didn't help. I'm not sure if this is related to another issue I have with the dataset name being: OS-F5357CF4C6AF4DD98B32A8B203C45ABA instead of BMC.ASSET. I know that this is the core dataset id of BMC.ASSET, I did have to change the CMDB console flashboard variable to the core id instead of BMC.ASSET to get it to work again. Any help would be appreciated, my company decided not to renew our maintenance contract so I have no technical support or patches to try. Thanks for your help and let me know if I need to provide any other information. AR Server 7.0.01 Windows2003 SQL Atrium 2.0.0 patch 1 Incident Management 7.0.03 patch 006 Mid-Tier 7.0.1 Apache Tomcat/5.5.17 Java 1.6.0 Thanks again, Brian Skalla brianska...@gmail.com -- View this message in context: http://n2.nabble.com/CI-Viewer-issues-tp2259605p2260482.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/CI-Viewer-issues-tp21795823p21832631.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
Re: How to Monitor ArServer.exe on a WIndows Box-
Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** Jase, I have a BMC Whitepaper titled (it’s from 7.0.01): “Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS”. I’ve not used the program, but it may be available on the developer’s network still. Sounds like a good fit for your needs. Here’s the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Tuesday, March 03, 2009 11:59 AM *To:* arslist@ARSLIST.ORG *Subject:* How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Data Import using arimportcmd -- Linux O/S
Hi All, We have to import data into one of our Remedy application every night. For that I have built one Escalation with necessary information Such as mapping file info and directories information where i am going to place mapping file and data file. The problem is Remedy does support only few formats Such as .CSV, .XML, .arx., .asc and our AR Server is running on Linux O/S and since we can’t place a CSV file in Linux server and it does support only ASCII text files format, if client wants to provide the data in the form of a CSV file how to import that data into Remedy? Any ideas and help would be greatly appreciated. Thanks SPrasad -- View this message in context: http://www.nabble.com/Data-Import-using-arimportcmdLinux-O-S-tp22375892p22375892.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Free Mid-Tier toolbar from IT Prophets
Scott, How does this work with Load Balancers and SSO? Kevin Begosh Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Thursday, March 05, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: ADV: Free Mid-Tier toolbar from IT Prophets ** Advertisement Listers, IT Prophets would like to announce its first release of RemBar, a FREE Internet Explorer toolbar for the BMC/Remedy Mid-Tier 7.x. RemBar's features include the ability to receive real-time Remedy Alerts via the Mid-Tier (without having to actually refresh the Alerts form) and the ability to track the login status of the user anytime the user's Internet Explorer browser is open. With RemBar, even if a user navigates away from the Mid-Tier, the RemBar status icon lets users know they are still logged in (and, in most cases, still consuming a floating license). RemBar adds Mid-Tier logout functionality from the browser without having to access a Mid-Tier url. You can download RemBar free from our website: http://www.itprophets.com/index-5.html. Please view the short videos for additional information on RemBar. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Data Import using arimportcmd -- Linux O/S
I'm not fully understanding why you say you can't place a csv file on Linux...that statement doesn't make sense to me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SPrasad Sent: Friday, March 06, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Data Import using arimportcmd -- Linux O/S Hi All, We have to import data into one of our Remedy application every night. For that I have built one Escalation with necessary information Such as mapping file info and directories information where i am going to place mapping file and data file. The problem is Remedy does support only few formats Such as .CSV, .XML, .arx., .asc and our AR Server is running on Linux O/S and since we can't place a CSV file in Linux server and it does support only ASCII text files format, if client wants to provide the data in the form of a CSV file how to import that data into Remedy? Any ideas and help would be greatly appreciated. Thanks SPrasad -- View this message in context: http://www.nabble.com/Data-Import-using-arimportcmdLinux-O-S-tp22375892p 22375892.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Data Import using arimportcmd -- Linux O/S
CSV is a form of ASCII text file. All you do is format it properly, and put the .csv extension. If your configuration doesn't allow files with CSV extension, then you have a different issue, which is not Remedy related. Perhaps you can format in XML and import that way. XML is a form of ASCII text file, with the .XML extension. I am not an Linux expert, but I don't think CSV or XML are excluded. Is it possible I'm mis understanding your issue? Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of SPrasad Sent: Fri 3/6/2009 11:31 AM To: arslist@ARSLIST.ORG Subject: Data Import using arimportcmd -- Linux O/S Hi All, We have to import data into one of our Remedy application every night. For that I have built one Escalation with necessary information Such as mapping file info and directories information where i am going to place mapping file and data file. The problem is Remedy does support only few formats Such as .CSV, .XML, .arx., .asc and our AR Server is running on Linux O/S and since we can't place a CSV file in Linux server and it does support only ASCII text files format, if client wants to provide the data in the form of a CSV file how to import that data into Remedy? Any ideas and help would be greatly appreciated. Thanks SPrasad -- View this message in context: http://www.nabble.com/Data-Import-using-arimportcmdLinux-O-S-tp22375892p22375892.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 Installation Error
Can you connect using SQL Server management studio? Just for grins, try inputting port 1033 instead of 1433 in the database setup section of the ITSM install. -Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Error Hi Mark, Yeah, we installed by selecting the option Mixed mode authentication and supplied the password for sa. Regards Rajinikanth Sanapala, From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Date: 06/03/2009 20:07 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Do you have mixed mode authentication turned on? Do the install logs detail anything? Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Rajini K Sanapala Sent: Fri 3/6/2009 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Error Hi Matt, Firstly thanks for your quick response! I did the below changes and restarted the server, but no luck. And along with that I did the changes in the SQL Surface configuration, where in I opted TCP/IP and Name option, even it did not helped me out in this. Regards Rajinikanth Sanapala, From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/03/2009 19:06 Subject:Re: 7.5 Installation Error Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
If you do not mind buying a paging modem and a cell phone line, there are free java applications available that can send text (SMS messages) to cell phones. I had done this before as a proof of concept and got it working. I do not recall the name of the modem or the java application I downloaded, but it should be a kind that you can insert a SIM card (from a regular GSM based cell phone). That according to me would be your cheapest alternative if you bought a cell line that could handle unlimited sending and receiving of text messages.. If you are willing to pay for support for such applications there was a vendor around by the name of EtherPage that later changed its name to Mobilesys I think, and another vendor called TeleAlert.. They would pretty much do the same thing plus you could have the capability of even sending emails or pagers besides Text messages. AlarmPoint another nice application would even support a call to a phone with a default recorded message but that might not quite be your solution as it integrates into Remedy and I don't think it has the capacity to work as a standalone. Just attempting to throw out your options there.. Cheers Joe From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, March 6, 2009 11:31:57 AM Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it’s from 7.0.01): “Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS”. I’ve not used the program, but it may be available on the developer’s network still. Sounds like a good fit for your needs. Here’s the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Data Import using arimportcmd -- Linux O/S
Hi SPrasad If you are on Linux - chances are you are also using an Oracle database? If so, take a look at External Tables http://www.psoug.org/reference/externaltab.html for a way to read CSV files directly into the Oracle Database and then perhaps have a VIEW Form looking directly at the external table or a separate table which would be fed using something like:- Truncate table db_table; Insert into db_table as Select * from external table; You would create the original db_table as :- create table db_table as select * from ext_table; You could then iterate over the entries in either of these tables and perform what you want with it. Hope that helps Kindest Regards David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: 06 March 2009 16:53 To: arslist@ARSLIST.ORG Subject: Re: Data Import using arimportcmd -- Linux O/S CSV is a form of ASCII text file. All you do is format it properly, and = put the .csv extension. =20 If your configuration doesn't allow files with CSV extension, then you = have a different issue, which is not Remedy related. Perhaps you can = format in XML and import that way. XML is a form of ASCII text file, = with the .XML extension. =20 I am not an Linux expert, but I don't think CSV or XML are excluded. =20 Is it possible I'm mis understanding your issue? Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of = SPrasad Sent: Fri 3/6/2009 11:31 AM To: arslist@ARSLIST.ORG Subject: Data Import using arimportcmd -- Linux O/S Hi All, We have to import data into one of our Remedy application every night. = For that I have built one Escalation with necessary information Such as = mapping file info and directories information where i am going to place mapping = file and data file. The problem is Remedy does support only few formats Such = as .CSV, .XML, .arx., .asc and our AR Server is running on Linux O/S and = since we can't place a CSV file in Linux server and it does support only ASCII text files format, if client wants to provide the data in the form of a = CSV file how to import that data into Remedy? Any ideas and help would be greatly appreciated. Thanks SPrasad -- View this message in context: = http://www.nabble.com/Data-Import-using-arimportcmdLinux-O-S-tp223758= 92p22375892.html Sent from the ARS (Action Request System) mailing list archive at = Nabble.com. _= __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, March 06, 2009 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS. I've not used the program, but it may be available on the developer's network still. Sounds like a good fit for your needs. Here's the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: OT---- Major change in criteria for Remedy Position in IRAQ
** Dude, If this was in 2 months from now, I would definitely consider it. I have a couple of promising items now. Just bad timing. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Jeff Glaser wrote: ** We have just secured permission to search for a Remedy Engineer/Administrator who is a US Citizen, who does NOT have DoD Clearance, but who can pass the background investigation-in other words we will sponsor someone for a SECRET Clearance. The criteria for passing the background investigation are similar to these (although this list is NOT exhaustive --it does indicate many reasons for not getting clearance): No felonies or repeat arrests No DUI/DWI for at least past 10 years No Garnishments, particularly for IRS (taxes) or unpaid child support No DRUG possession/sale/possession for past 10 years No owing IRS anything No bad checks or significant credit problems No PONZI schemes No Spousal Abuse etc--no bad stuff In other words, you must have had and continue to lead a boring life style Serious stuff really. Preference will be given to Veterans, particularly those who have served in the Gulf region aka "South West Asia (SWA)" They will require agreement for 12 month stay- - I hope this induces some of you to consider this position as a viable alternative. Many thanks. Sincerely, Jeff Glaser VP IT Resource Recruiting INVIZCORP 703-729-3382 (o) 703-597-7167 (c) Were still looking for a Remedy Engineer or Administrator for an assignment in IRAQ (CAMP VICTORY). Compensation package has been increased to $235,000 per annum (base rate plus hardship and hazard pay, etc.) This is the top for this position (it is NOT the Senior position previously filled through the ARSList). I also look forward to the interesting dialog that this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer/Administrator: Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. Performs Schema upgrades and deployments. Provides tactical and strategic input on overall Remedy System planning and related projects. Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. Responsible for budgeting and License management of the AR System. Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. Prefer a bachelors degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. Must have a SECRET security clearance or be able to pass DoD background investigation.. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: Schema upgrades and deployment Architecture build and implementation of the Remedy Environment Migration of Remedy Schemas/ ITSM Schema throughout Iraq Managing Remedy support staff/ Remedy Admins Weekly briefs to the CG or Action Officer Brief Iraq Signal commands Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) Maintenance/backup and upgrades Remedy support to all levels of IA Help Desk schema support from COBS to FOBs Budget and license management Development for new features Enterprise level support Requirements: TMS/RMS Experience AR System 6.3 Level 2 Admin training Systems background (Windows server 2003/ SQL) Enterprise support experience Technical writing/manual documentation Software Training and Implementation experience Knowledge of Military business process Looking forward to your responses, and critiques, I am, Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: "Where the
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
** Let me think who is in charge of the list? I guess we should find him and tell him about this. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Daniel Bloom wrote: ** Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didnt and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! For more information: Attendance: Lenny Warren rmisoluti...@verizon.net Presenters: Phil Bautista bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1986 - Release Date: 03/05/09 19:32:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Mid Tier - Java error
Has anyone encountered the Java error when attempting to access a web form? It seems to be a random error; I have only seen it three times. javax.servlet.ServletException: RequestDispatcher.forward()/include() failed to get servlet: ViewFormServlet? server=hafap047form=OAO:HDCS:CustomerSatview=webSurveymode=CREATEuse rnam e=Guestpwd=F536870917=SRA1177126F8=User states that she is unable to access Citrix at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet (SERequestDispatcher.java:313) at com.newatlanta.servletexec.SERequestDispatcher.forward SERequestDispatcher.java:191) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest ApplicationInfo.java:1390) at com.newatlanta.servletexec.ServerHostInfo.processApplRequestServerHostIn fo.j ava:1243) at com.newatlanta.servletexec.ServletExec.ProcessRequestServletExec.java:12 35) at com.newatlanta.servletexec.ServletExec.ProcessRequestServletExec.java:11 13). Windows ARS 6.0 SQL Thanks Adam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Open Ticket Counts
Listers ~ it appears as though the Open Tickets count in users' PPL profiles is grossly inflated. I've verified that it's incrementing and decrementing as designed but somewhere along the line it either wasn't decrementing properly or the incrementing went haywire (real technical, I know). At any rate, I just thought I'd throw this out there and see if anyone else has stumbled across this. I'm trying to implement auto-assignment based on Number and obviously I can't do that until I've figured out this issue. Also, can someone tell me why the OOTB Incident functionality only decrements the Open Tickets count when a ticket is closed and not resolved (HPD:INC:UpdateAssignmentTicketCount_TicketClosed_013 filter)? Doesn't really make sense to me... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server MidTier Admin Client Approval Server 7.0.03 Patch 006 Service Desk Asset Management Assignment Engine - 7.1.00 SLM - 7.1.00 Patch 001 CMDB - 2.1.00 Patch 002 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
JOB- Column Technologies needs a Remedy Consultant with a Top Secret Clearance for the Washington DC Metro area
Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, and a worldwide partner network http://columnit.com/strategic-alliances.aspx . For more information about Column, visit www.columnit.com http://www.columnit.com/ . Job Description You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Candidates MUST have a Top Secret Clearance, appropriate employment experience and be commutable to the Washington DC Metro area to qualify. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Benefits * Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance. Dental, Personal Sickness, and Personal Accident supplemental insurance benefits * CollegeAmerica 529 College Savings Plan * Paid Vacation * Roth and Traditional 401K with an unlimited match! * Employee Assistance Program Column Technologies is an Equal Opportunity Employer. Candidates can email their resumes as an MS Word document to mw...@columnit.com mailto:mw...@columnit.com?subject=senior%20remedy%20consultant%20-%20wi th%20Top%20Secret%20Clearance and write Senior Remedy Consultant- DC metro area- Top Secret Clearance in the subject line. Melissa Wish Column Technologies, Inc. Email: mw...@columnit.com mailto:mw...@columnit.com www.columnit.com http://www.columnit.com BMC Elite Solution Partner BMC BSM Certified Partner BMC Americas Worldwide Top Solution Provider, 2007 VARBusiness- North America's Largest 500 IT Solution Providers, 2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.gif
Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form
This will be very useful with my scenario right now. What it unfortunately does not cover is the process from moving the data from the incident to the request. I have a requirement to move the resolution to the Service Request so users can login and see how the service request was resolved. It would also be nice to include the resolution in outbound emails from the service request. I guess I have some digging to do. Date: Wed, 25 Feb 2009 09:25:20 -0500 From: hbr4...@gmail.com Subject: Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form To: arslist@ARSLIST.ORG ** Rohini, Thanks you filled in the missing link. The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Maybe add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” a. Add new fields to “HPD:HII:CreateIncident_100`!” 6. Add fields to “HPD:Help Desk” Once again thanks to all, Howard On Wed, Feb 25, 2009 at 4:33 AM, Doug78 dmitry.baryshni...@gmail.com wrote: The workaround is not to use CAI, and to create additional filter, that would set the fields from the SRM:AppInstanceBridge to HPD:IncidentInterface_Create. And finally to see the data in your fields in HPD:Help Desk, you shoud add the mapping in the filter HPD:HII:CreateIncident_100`! so your fields are pushed from HPD:IncidentInterface_Create to HPD:Help Desk. On Feb 25, 8:41 am, Rohini Prasher rohi...@hcl.in wrote: You have to create enteries for these field in Question template form, and may be in SyS form field selection. Have to create fields in Service Request form. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, February 25, 2009 4:57 AM To: arsl...@arslist.org Subject: Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form ** All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to RQC:ServiceRequestWizard a. Modified Active link RQC:RQW:Submit_110_SubmitRequest to push data from new fields to SRM:Request 2. Add fields to SRM:Request a. Modified filter SRM:AOI:GetSRFieldValues to push data from new fields to SRM:AppinstanceBridge 3. Add fields to SRM:AppinstanceBridge 4. Add record to SRM:QuestionTemplate a. Filter SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20 uses the records in SRM:QuestionTemplate to push the data to CAI:EventParams 5. Add fields to HPD:InterfaceIncident_Create 6. Add fields to HPD:Help Desk -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and
Re: 7.5 Installation Error
Hi Rajini I think the problem is that your server is not a member of a domain and does not have a fully qualified name. The installer requires that you enter the FQDN to connect to the database server. If your server is in a domain, use the FQDN, like RAJINIKANTH.company.com If this is a standalone machine, you can add a DNS suffix to its name through System Properties, Computer Name, Change button... More... button. After the name change, restart the server, then run the install script using the computer name with the DNS suffix you chose, like RAJINIKANTH.test. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
handicap accessible forms?
I've been asked to see if I can make my Remedy web forms handicap accessible. Has anyone done this? Any pointers? Here's the info: http://www.w3.org/TR/2008/REC-WCAG20-20081211/ Many thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Random login issues with AREA LDAP
We are in ARServer 6.3, patch 24, Solaris, Active Directories. We configured AREA LDAP in our environment a couple of months ago, and clearing out the user passwords in phased manner. We have this strange random issues with some users unable to login. Some users can not login immediately after clearing out the password for a couple of hrs. Other users can login using ldap for a couple of weeks and they suddenly see login issues. Some users can not login via ldap at all. Issue is not repeatable all the time as different users seeing this at different times. We also have around 80% of the users login via ldap with out any issues since the beginning. And turning on the plug in log in production is the last option. When they have problems with remedy login, they have no issues with Outlook and other ldap services. So it seems LDAP is pretty stable, its just the Remedy AREA we are suspecting. Anyone seen this type of issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Random login issues with AREA LDAP
Set the Plugin-Log-Level: 100 in the ar.conf Make sure plugin log is turned on in the admin tool or set Debug-mode: 131072 Restart Then get the people to login and fail. Then send the log file here Regards From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu Sent: 06 March 2009 21:46 To: arslist@ARSLIST.ORG Subject: Random login issues with AREA LDAP ** We are in ARServer 6.3, patch 24, Solaris, Active Directories. We configured AREA LDAP in our environment a couple of months ago, and clearing out the user passwords in phased manner. We have this strange random issues with some users unable to login. Some users can not login immediately after clearing out the password for a couple of hrs. Other users can login using ldap for a couple of weeks and they suddenly see login issues. Some users can not login via ldap at all. Issue is not repeatable all the time as different users seeing this at different times. We also have around 80% of the users login via ldap with out any issues since the beginning. And turning on the plug in log in production is the last option. When they have problems with remedy login, they have no issues with Outlook and other ldap services. So it seems LDAP is pretty stable, its just the Remedy AREA we are suspecting. Anyone seen this type of issues? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Any data definition change (Workflow, including new SLA target etc) takes as much memory as possible and the AR Server is not great at freeing the memory when its done. So make sure your people are only doing this sort of thing in the maintenance slot. At which point when your done, restart. I have server-events on and with the aid of monitoring, I was able to see what was happening at the time the memory shot up. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: 06 March 2009 16:32 To: arslist@ARSLIST.ORG Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS. I've not used the program, but it may be available on the developer's network still. Sounds like a good fit for your needs. Here's the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
This is great news. Having not checked the list all day I cannot believe there is no chatter about this. I'm looking forward to this, assuming my budget money is still there in November. Thanks guys for taking on this effort. It is appreciated! Susan On Fri, Mar 6, 2009 at 7:38 AM, Daniel Bloom danielbl...@rogers.com wrote: ** Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v *Training seminars*: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v *User Experiences*: Custom applications, 3rd party Products, design, development and maintain. What worked, what didn’t and why v *Birds-Of-A-Feather*: Peer-to-peer sharing about spontaneous topics v *Vendor Expo*: Discover add-ons, enhancements and extensions v *The almost Annual ARSlist MVP Awards* WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! *For more information:* *Attendance:* Lenny Warren rmisoluti...@verizon.net rmisoluti...@verizon.com *Presenters:* Phil Bautista bauti...@bullcreek.com *Vendor Expo Booth:* Daniel Bloomdaniel.bl...@danielbloom.ca *Special Events Sponsor:* (e.g. The Celebration) Joel Sender jdsen...@earthlink.net *WWRUG2009 Committee:* Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: handicap accessible forms?
Dave, A good start would be to review the following White Paper: 19-Sep-2007 Designing BMC Remedy applications for Section 508 compliance using AR System 7.1.00 PDF http://www.bmc.com/supportu/documents/44/76/84476/84476.pdf While 508 is a United States driven set of guidelines, it very closely synchronizes with other such initiatives globally. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Friday, March 06, 2009 1:20 PM To: arslist@ARSLIST.ORG Subject: handicap accessible forms? ** I've been asked to see if I can make my Remedy web forms handicap accessible. Has anyone done this? Any pointers? Here's the info: http://www.w3.org/TR/2008/REC-WCAG20-20081211/ Many thanks, Dave __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
** Ok, my 2 pennys here. I was excited about it as well. Also, just to let everyone know, I will figure a way to get there. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Susan Palmer wrote: ** This is great news. Having not checked the list all day I cannot believe there is no chatter about this. I'm looking forward to this, assumingmy budget moneyis still therein November. Thanks guys for taking on this effort. It is appreciated! Susan On Fri, Mar 6, 2009 at 7:38 AM, Daniel Bloom danielbl...@rogers.com wrote: ** Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didnt and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! For more information: Attendance: Lenny Warren rmisoluti...@verizon.net Presenters: Phil Bautista bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1986 - Release Date: 03/05/09 19:32:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
