Re: Flashboard License Clarification
Remedy will not choose five flashboards for you. The first five flashboards that are viewed by users after server startup will be displayed. 6th and later flashboard will not load and throw error messages instead. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Mar 26, 2009 10:02 PM, VanSickle, James W james.vansic...@cmc.com wrote: James is correct. To use the OOTB ITSM 7 Flashboards, you need to have a Flashboards Server license. Otherwise, Remedy will pick 5 of the two dozen Flashboards that come with ITSM and disable the others. Remedy does not care how many times a Flashboard has been viewed, just how many you have created. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@ars... Subject: Re: [ARSLIST] Flashboard License Clarification My understanding is that only the first 5 f... _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or acce... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Open ITSM 6 SHR:People form Using 7.1 Client Tool
Could it be that the user tool recaches the shr:people form every time the wut is restarted? This was an issue with 7.1.00 WUT against pre-7.1 servers. What WUT patch are you using? -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Mar 26, 2009 12:18 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If the workflow has an exception with $VERSION$ in its Run if condition that limits it to run on non 6.3 versions, it could do that.. Joe From: Lin, Jason jason@ucsf.edu To: arslist@ARSLIST.ORG *Sent:* Wednesday, March 25, 2009 6:47:07 PM Subject: Re: Open ITSM 6 SHR:People form Using 7.1 Client Tool ** Joe, I will look for the workflow populating the global field. Thanks for the suggestion. Howe... __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi Salma, I don't think you're far away. Why did you update the report type form? If you specify the server correctly in your mid-tier report set up then I don't think you need to change this. I would make sure that your reports use the same datasource as the one defined on the crystal server. I don't use the default data source name as I use one BOXI server to serve up reports for several different Remedy servers. I create a system data source for each Remedy server. I use the default port for web reporting (80) so don't need to specify anything other than http://crystalserver in the BOXI report server location. A report (rpt file) is generated in folders beneath the reporting working directory on the crystal report server. Find out if this report is being created when you run your report. If it is have a look at it and make sure that it can be opened and run in crystal. Rod Harris On 26/03/2009, Salma Begum salmabeg...@gmail.com wrote: Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link ( http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARservername:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL= http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM naming convention sucks
In this situation, I pick the most used part of the trigger. I.e. CC_NIM:Btn_OpenIncidentTask.There is a possibility for some confusion here, so I have occasionally duplicated an AL and changed the trigger qualification to ensure clarity of code. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 26 March 2009 17:27 To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks Out of curiousity...what do you do if the code triggers on more than one action?: CC_NIM:Btn_OpenIncidentTask-MRC_Somefield-000-OpenHelpDesk Like that? On Mar 24, 5:56 am, Coleman, Gavin gavin.cole...@computacenter.com wrote: In my opinion, ITSP followed some best naming conventions. Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you up to 80 characters to name workflow items, and it seems that ITSP and ITSM does not use all of these characters. My Active Link workflow has a naming convention as follows 1. Prefix for custom work (CC_) 2. Form abbreviation (NIM:) - New Incident Console 3. Execute on abbreviation (MRC - Menu Row Choice, Btn - Button, WL - Window Loaded). If more than one Execute on is specified, then the abbreviation I use is the most relevant 4. Name of Button, Table, Field etc (E.g. Btn_OpenIncidentTask) 5. Execution Order (-000-) 6. Details of Actions (OpenHelpDesk) Thus, we get CC_NIM:Btn_OpenIncidentTask-000-OpenHelpDesk If an AL or Filter is part of a Guide, then the suffix _GUIDE is applied. If the AL or Filter calls a Guide, then the suffix _CallGuide is applied. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM naming convention sucks
If an AL or Filter is part of a guide then I make sure that it is suffixed with _GUIDE. No execution order is needed as this is defined in the Guide itself. Thus I have ALs like CC_NIM:ConsoleView-SelectedGroupsIncident_GUIDE CC_NIM:ConsoleView-SelectedGroupsTask_GUIDE Etc. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 26 March 2009 17:30 To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks So then you would scamble through looking at each one to see what each Active Link in the guide actually does? How about: HPD-HD-CUS:xxx-1_CheckForExistingCustomer HPD-HD-CUS:xxx-2_SetCustomerInfoFromContactForm etc. Not sure what the other descriptive text could be...but xxx indicates that it triggers in a guide and nowhere else...I find it easier to find code if it is clearly labelled. On Mar 24, 12:46 pm, Joe DeSouza joe_rem...@yahoo.com wrote: Its a good naming convention - I won't go so far as to say its the best. There are a few things in the ITSP naming convention that I personally do not favor. For eg. AL's found in a guide that are used specifically in the guide alone and nowhere else.. Why different kind of names for each? Why do we need to know what each do? As a developer when looking at the list I would rather see them named as a functional name what the guide does. For eg if the Guide sets customer information and there are 5 AL's in that guide ordered 1 to 5 I would name them something like HPD:GuideSetCustomerInfo01 HPD:GuideSetCustomerInfo02 HPD:GuideSetCustomerInfo03 HPD:GuideSetCustomerInfo04 HPD:GuideSetCustomerInfo05 And name the Guide something like HPD:GuideSetCustomerInfo This is just one odd example of how it would make it easier for a developer to trace what someone else has worked on without running workflow logs for everything.. Joe From: Mahesh Chandra mchand...@gmail.com To: arsl...@arslist.org Sent: Monday, March 23, 2009 11:54:31 PM Subject: Re: ITSM naming convention sucks ** As per ITSP naming convention the standard format of an Active Link is: [z][SchemaCode]:[#]-[Field Name/Button/Function]-[Firing Condition][###E]-[Description]-[IndicatorSuffix][Status] Where z (lowercase) The lowercase z in front of the active link name indicates a Global Workflow Filter Schema Code Schema Code (Reference Schema Code in case of Global Active Link) - 3 Uppercase characters (usually the same as the entry-id prefix of the schema) # Grouping Code: 0 = Initialization (Window Open, Query, Set Defaults, Display, Copy to New) 1 = Execution (Submit, Modify) 2 = Post Execution (After Submit, After Modify) 3 = Close (Window Close) 4 - 5 (Unassigned/Reserved) 9 = In session (Button, Return, Menu/Row Choice, Gain Focus, Lose Focus0 z = Guide (Active Links Called by Guides only) ###[E] Execution Order (3 digits). Append E if Else Action exists Description Functional Description of the Workflow performed Indicator Suffix E = Error N = Note W = Warning R = Run Process Q = SQL G = Call Guide J### - Goto execution order PCDE = Push where CDE is the 3 character code Status + = New Workflow, requires testing (once tested the prefix can be removed) @ = Existing Workflow has been temporarily deactivated # = Existing deactivated workflow with the intent of deleting from the system HPD:INC: ContactSearch_120_GPn-G Even though this piece of workflow doesn't exist in ITSP, I think this is the breakout. HPD Module Name INC 3 Character Schema Code stored in SYS:Form List (ITSP) and Schema Names (ITSM 7) ContactSearch Field Name 120 Execution Order Gpn (not sure) G Indicator Suffix for Call Guide In my opinion, ITSP followed some best naming conventions. Thanks Mahesh On Fri, Mar 20, 2009 at 8:15 AM, Matt Worsdell m...@worsy.co.uk wrote: Not BMC's fault, ITSM is based on ITSP which was produced by a VAR (name withheld to protect the guilty). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 20 March 2009 12:53 To: arsl...@arslist.org Subject: ITSM naming convention sucks BMC has to be kidding with their ITSM suite's naming convention...for instance: On the HPD:HelpDesk form, the Customer Search button (inexplicably called Contact Search even though it is under the Customer Information section) has several Active Links associated to it (31 or so). If you were to go to the list of active links and sort by name, the first one that appears is: HPD:INC:ContactSearch_120_GPn-G However,
Floating License total the same.
After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Web Services Error
We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Sharon, What version of midtier and admin tool are you using? Dennis Ruble Rockwell Collins Sharon Menachem smena...@rollins.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/27/2009 07:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Services Error ** We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
We are on 7.1 patch 4 for both. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** Sharon, What version of midtier and admin tool are you using? Dennis Ruble Rockwell Collins Sharon Menachem smena...@rollins.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/27/2009 07:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Services Error ** We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
japanese characters and showing
Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Web Logic 8.1.5
David, Thank you for this information. Can you tell me if ARS/Mid Tier 7.1 is compatible with Web Logic 10.0? It is not on the compatibility matrix. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, March 26, 2009 7:16 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Web Logic 8.1.5 When AR System moved to a minimum required Java version of 5.0, we found that many older versions of app servers did not support Java 5.0. WebLogic 8.1 is one of those and will support only Java 1.4. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Dries Sent: Thursday, March 26, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1.0 Web Logic 8.1.5 ** Is any using this Combination: ARS 7.1.0, Mid-Tier 7.1.0 and BEA Web Logic and Web Logic Servlet Engine 8.1.5 Looking at the Compatibility Matrix Mid-Tier 7.1.0 shows that it works with BEA Web Logic 9.1, 9.2 and I was hoping that it would be downward compatible with 8.1.5 Any input would be much appreciated -- Gary Dries T-Mobile USA __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
UT is not unicode enabled, but you could use localized language-specific versions of it to display text in that language. Of course the MT is going to be less hassle than that. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Timothy Rondeau timothy.rond...@phaseforward.com Date: Fri, 27 Mar 2009 09:38:58 To: arslist@ARSLIST.ORG Subject: japanese characters and showing Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How can I correct data coming in? Any data sent via a web service works great in Japanese. Email or SQL job, Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Sharon, I thought maybe you were running midtier 7.0.1 patch 3 or earlier. This is similar to the error messages we got upgrading from 6.3 to 7.1. Handling of namespace(xmlns:) changes when crossing the 7.0.1 patch 003 threshold. But, if all your components were beyond this point when it all was created then that's not what's going on... Dennis Sharon Menachem smena...@rollins.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/27/2009 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Web Services Error ** We are on 7.1 patch 4 for both. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** Sharon, What version of midtier and admin tool are you using? Dennis Ruble Rockwell Collins Sharon Menachem smena...@rollins.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/27/2009 07:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Services Error ** We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 __Platinum Sponsor: RMI Solutions ARSlist: Where the
Re: Web Services Error
Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Re ad125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSer ializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator. GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Re ad125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSer ializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator. GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
I am wondering if we need to load the Japanese language pack on the OS of the db/app server? So sql jobs pulling in data and emails that come into the system show Japanese. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, March 27, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing UT is not unicode enabled, but you could use localized language-specific versions of it to display text in that language. Of course the MT is going to be less hassle than that. Rick Sent from my Verizon Wireless BlackBerry From: Timothy Rondeau Date: Fri, 27 Mar 2009 09:38:58 -0400 To: arslist@ARSLIST.ORG Subject: japanese characters and showing Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Topology Discovery 1.6 Install
Has anyone ran into this error while installing TD version 1.6... java.lang.NumberFormatException for input string 000 Stage 17 This error occurs during the validation of the CMDB connection parameters of the install. Full error: Cannot initialize Configuration Helper com.bmc.td.export.config.ConfigException java.lang.NumberFormatException for input string 000 Stage 17 at com.bmc.td.export.config.impl.configHelper.pingServer The data store loaded correctly. Environment: Windows 2003 MSSQL 2000 ARS 7.1 p4 ITSM7 p6 CMDB 2.1 p3 Kind Regards, Eric Roys Sr. Sales Engineer Application Solutions Group Verizon Business We solve complex business problems with advanced technology. * Custom Solutions and Applications * Complex Systems Integration * Non-standard Hosting Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ITSM 7.5 and adobe flash
Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Web Logic 8.1.5
It is not on the compatibility matrix. You just answered your own question. ;-) At best, use of WebLogic 10 on AR System 7.1.00 would be considered unconfirmed, which is defined on page 2. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Nall, Roger [roger.n...@t-mobile.com] Sent: Friday, March 27, 2009 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Web Logic 8.1.5 ** David, Thank you for this information. Can you tell me if ARS/Mid Tier 7.1 is compatible with Web Logic 10.0? It is not on the compatibility matrix. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, March 26, 2009 7:16 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Web Logic 8.1.5 When AR System moved to a minimum required Java version of 5.0, we found that many older versions of app servers did not support Java 5.0. WebLogic 8.1 is one of those and will support only Java 1.4. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Dries Sent: Thursday, March 26, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1.0 Web Logic 8.1.5 ** Is any using this Combination: ARS 7.1.0, Mid-Tier 7.1.0 and BEA Web Logic and Web Logic Servlet Engine 8.1.5 Looking at the Compatibility Matrix Mid-Tier 7.1.0 shows that it works with BEA Web Logic 9.1, 9.2 and I was hoping that it would be downward compatible with 8.1.5 Any input would be much appreciated -- Gary Dries T-Mobile USA __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7.5 and adobe flash
It's in the AR System 7.5.00 compatibility matrix. Page 6. http://www.bmc.com/support/bmcremedycomp/ARS_7500_Comp_Matrixv1001.pdf 1. To properly view Flashboards, Adobe Flash Player 9 or higher is required. On Solaris system running Firefox, Adobe Flash Player 10 or higher is required. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Raido Oja [raido@gmail.com] Sent: Friday, March 27, 2009 7:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7.5 and adobe flash
I just happened to be scanning the 7.5 Release Notes and saw where Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Column Technologies Borgata Event - Doug Mueller to Speak!
Hi Listers, Column Technologies is hosting its annual event at the Borgata in Atlantic City, NJ. Please see below for more information and feel free to reach out to me directly should you need any more detail. If the links below don't work, the full HTML invitation can be viewed at http://campaign-archive.com/?u=4b4bdfc078efdbfe50fbbce93 http://campaign-archive.com/?u=4b4bdfc078efdbfe50fbbce93id=06af8e3406 id=06af8e3406 We hope you can make it! Doug Mueller Confirmed for Column Event This May, Column Technologies will once again bring the BMC Software community's leading decision-makers and thinkers together at the company's annual Borgata Event. The one-day conference will take place on Thursday, May 7, 2009 at the Borgata Hotel Casino in Atlantic City, NJ. Since its debut in 2002, the Borgata Event has brought to life critical insights and relevant advice in an unscripted and unparalleled way. Now, as dramatic shifts in the economy rework organizational priorities, IT leaders face unprecedented challenges. How can you lower your costs without affecting performance? How do you justify expenses-even your job-in such a highly-volatile time? Whatever your role, the Borgata Event's compelling discussions, demonstrations, and customer case studies will stay with you well after the conference ends. While the event is free, space is limited, and we encourage you to pre-register today http://www.columnit.com/EventRegistration.aspx?UniqueKey=511 . Pre-event Reception The Borgata Event opens with an evening reception that offers industry professionals an opportunity to socialize with their peers and executives from Column Technologies, BMC Software, and other major corporations. The reception will take place at the Borgata on Wednesday, May 6 from 6:00 to 8:00 PM. To attend, please register at Column's website http://www.columnit.com/EventRegistration.aspx?UniqueKey=512 . Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. (w) 404-888-2219 (m) 404-2007257 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Is the web service that was setup in Remedy pointing to any Date/Time fields? I have found that Altiris Workflow cant seem to ingest the web service into a component correctly if the Remedy web service has Date/Time fields in either the Input or Output values. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks,
Re: ITSM 7.5 and adobe flash
Chris, Flex issues ? Our Xtreme Integration is built on Adobe Flex and we do not experience issues with browsers as you mention ? You can login to our Flex-driven solution from our home page using Safari or Firefox by clicking on the Support button/image: login as Mary McDonald mmcdonald/mmcdonald I would be very interested in your feedback, especially if you are experiencing issues in any browser? According to Adobe, and our testing, we have had success (no issues) with all of the browsers you mention as well as Ubunto running Firefox on Linux. Thanks...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 7.5 Installation on Linux and JRE Path
Hi group, So, we're trying to install ARS 7.5 on SUSE Linux 10 and have run into a hitch. I installed Java JDK 1.6 Update 13 (the 32-bit version) and used it to run the installer. The installer starts up just fine until we get to the part where we need to specify the JRE path. I've tried several different possibilities, but I always get the message Invalid JRE path. Unfortunately, there's no more information, so I don't know how it's trying to determine if it's valid, what errors it may have gotten in its testing, etc. Does anyone know what the installer expects or how to determine why it thinks it's invalid? The JDK is installed into /opt/java/jdk1.6.0_13. I've tried specifying the following: * /opt/java * /opt/java/jdk1.6.0_13 * /opt/java/jdk1.6.0_13/bin * /opt/java/jdk1.6.0_13/bin/java I then took a look at the installer script and noticed that it had jre/bin/java hardcoded in it, so I tried creating a symlink named jre to the jdk1.6.0_13 directory and tried all the same options above but with jre, and still no dice. The thing is, it's valid - if it weren't, the installer wouldn't have been able to run in the first place! Ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7.5 and adobe flash
Note that, if desired, you can switch back to the image based technology used in previous releases. Info on how to do this is on page 82 of the Flashboards guide: BMC Remedy Action Request System 7.5.00 BMC Remedy Flashboards Guide Instructions for creating, modifying, and administering flashboards to display and monitor AR System information. 16-Jan-2009 PDFhttp://www.bmc.com/supportu/documents/53/71/95371/95371.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Installation on Linux and JRE Path
Maybe /opt/java/jdk1.6.0_13/jre On Fri, Mar 27, 2009 at 11:26 AM, Lyle Taylor tayl...@ldschurch.org wrote: ** Hi group, So, we’re trying to install ARS 7.5 on SUSE Linux 10 and have run into a hitch. I installed Java JDK 1.6 Update 13 (the 32-bit version) and used it to run the installer. The installer starts up just fine until we get to the part where we need to specify the JRE path. I’ve tried several different possibilities, but I always get the message “Invalid JRE path”. Unfortunately, there’s no more information, so I don’t know how it’s trying to determine if it’s valid, what errors it may have gotten in its testing, etc. Does anyone know what the installer expects or how to determine why it thinks it’s invalid? The JDK is installed into /opt/java/jdk1.6.0_13. I’ve tried specifying the following: · /opt/java · /opt/java/jdk1.6.0_13 · /opt/java/jdk1.6.0_13/bin · /opt/java/jdk1.6.0_13/bin/java I then took a look at the installer script and noticed that it had jre/bin/java hardcoded in it, so I tried creating a symlink named jre to the jdk1.6.0_13 directory and tried all the same options above but with jre, and still no dice. The thing is, it’s valid – if it weren’t, the installer wouldn’t have been able to run in the first place! Ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Sharon, While not exactly the same issue, I recently had to set up ARS (7.1p6) to consume a web service and was having trouble getting the admin tool to recognize the WSDL. Turns out I had to configure the admin tool (and the server) to use a proxy server, because of the xmlns:soap=http://schemas.xmlsoap.org/wsdl/soap/; part of the WSDL definition wanting to go out to the internet. In AR Admin Tool set Java VM options (allows creation of the filter): -Dhttp.proxySet=true -Dhttp.proxyHost=proxyservername -Dhttp.proxyPort=proxyport On AR Server config, set Java VM Options User tool: Server Information - Connection Settings - Proxy Server Settings for Java VM AR.CONF line: ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=proxyservername -Dhttp.proxyPort=proxyport Perhaps Altiris has a similar configuration issue? Just a thought. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | | --| |Sharon Menachem smena...@rollins.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |03/27/2009 09:09 AM | --| | | Subject: | | --| |Re: Web Services Error | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions () at
Re: ARS 7.5 Installation on Linux and JRE Path
That was it. Thank you, Axton! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, March 27, 2009 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installation on Linux and JRE Path ** Maybe /opt/java/jdk1.6.0_13/jre On Fri, Mar 27, 2009 at 11:26 AM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Hi group, So, we're trying to install ARS 7.5 on SUSE Linux 10 and have run into a hitch. I installed Java JDK 1.6 Update 13 (the 32-bit version) and used it to run the installer. The installer starts up just fine until we get to the part where we need to specify the JRE path. I've tried several different possibilities, but I always get the message Invalid JRE path. Unfortunately, there's no more information, so I don't know how it's trying to determine if it's valid, what errors it may have gotten in its testing, etc. Does anyone know what the installer expects or how to determine why it thinks it's invalid? The JDK is installed into /opt/java/jdk1.6.0_13. I've tried specifying the following: * /opt/java * /opt/java/jdk1.6.0_13 * /opt/java/jdk1.6.0_13/bin * /opt/java/jdk1.6.0_13/bin/java I then took a look at the installer script and noticed that it had jre/bin/java hardcoded in it, so I tried creating a symlink named jre to the jdk1.6.0_13 directory and tried all the same options above but with jre, and still no dice. The thing is, it's valid - if it weren't, the installer wouldn't have been able to run in the first place! Ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
JOB: Applications Developer/ REMEDY Administration Maintenance in West Palm Beach,FL-33406
This was forwarded to me and I thought I would pass it along to all of you. Please feel free to apply and/or forward on. Have a great weekend! J Client/s * St. John's River Water Management * GDKN Corp * South Florida Water Management District Requirement-ID: 110996 Job Title: Applications Developer/ REMEDY Administration Maintenance Pay Rate: Depending on Experience Job Description A. Scope of Work : § This contract will provide continuous day-to-day system administration and second tier application support services for the District by collecting and documenting user's requirements, analyzing and designing enhancement or interfaces to the Remedy suite of applications. § The contract will act as primary contact between the District's users, the District's Help Desk, the Remedy Project Team and the vendor to drive the resolution of issues and requests for upgrades and enhancements as well as assisting users and project managers to manage appropriate computer resources to support user's needs. § This contract will work closely with the District's Infrastructure team to implement any new or upgraded products from the Remedy vendor and ensure that the applications have established and documented support and test procedures. It will include the following tasks: § Manage the day to day operations of the Remedy 7 application. § Coordinate maintenance to the application so that all affected parties are informed and consent. § Maintain documentation of customizations that may be affected by future patches and upgrades. § Create the following types of documents as required to support the application: § implementation plans § communications plans § requirement document § test plans § risk assessment § operational level agreement § service level agreement § Work with the vendor to resolve any incidents or problems related to the Remedy application. § Coordinate with the IT team to implement new versions of Remedy and to maintain the application. § Work with the IT team to review and implement any approved customizations to the Remedy application. § Periodically review performance of the application and provide recommendations to proactively maintain its performance level § Periodically review license usage and proactively plan for future license purchases if necessary. § Work with IT team to provide recommendations for software maintenance and application support. § Provide user support as needed § Provide user training as needed § Help manage all computer resources in support of Remedy § Other Application Administration and IT related duties as required Work Breakdown Structure: Documentation of work product: § The Contractor shall submit a Monthly Status Report (MSR) to the Project Manager by the 1st working day following the reporting period month and a final MSR. § Each MSR shall: § Summarize the work completed by the contractor during the reporting period on a weekly basis. § Indicate the total number of hours worked by the contractor during the reporting period on a weekly basis. § Include copies of a District-approved spreadsheet containing a breakdown of the hours worked weekly during the reporting period. § Senior Developer § Required Skills: § BS Degree in Computer Science or Information Systems. § At least 4 years experience managing enterprise level applications. § At least 3 years experience with Remedy ITSM and experienced with: § Incident Management § Problem Management § Change Management § CMDB § Work Flow § Migrator § At least 1 year experience with Remedy ITSM 7.x Strong analytical skills: § Ability to communicate well both verbally and in technical documentation § Demonstrate ability to work well as a team member § Demonstrate ability to own a problem take the problem thru its lifecycle to successful resolution § Experience as part of a project team for supporting or implementing an enterprise application § Knowledge of software development life cycle § Communicate clearly and persuasively, both verbally and in writing, to a wide variety of staff and management levels. Desired Skills but not required: § Strong knowledge of Application Server Management § Strong knowledge of Oracle 10g databases Job Location : West Palm Beach,FL-33406 P.S : In the event you are not interested in this job opportunity would you please forward this email to someone you know that may have a similar skill set. Please email your resume to: Doris Martinez Consultant Client Liaison GDKN Corporation (954) 985-6650 x 209 (954) 985-6652(Fax) (877) GET-GDKN x 209 (Toll Free) Email:dmarti...@gdkn.com Please visit our website at www.gdkn.com for more career opportunities. PROUD WINNER OF THE PRESTIGIOUS 2008 SUPPLIER OF THE YEAR AWARD FROM FRMBC. Melissa Wish Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mw...@columnit.com mailto:mw...@columnit.com www.columnit.com
Re: ITSM 7.5 and adobe flash
I'm not experiencing ANYTHING yet with 7.5, other than known issue shock when reading the docs - especially the ITSM 7.5.01 docs. It looks like I have to get my ITSM 7.0 apps from 007 to 009 before I can try an upgrade, so I won't be installing ARS or ITSM 7.5 any time real soon. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, March 27, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** Chris, Flex issues ? Our Xtreme Integration is built on Adobe Flex and we do not experience issues with browsers as you mention ? You can login to our Flex-driven solution from our home page using Safari or Firefox by clicking on the Support button/image: login as Mary McDonald mmcdonald/mmcdonald I would be very interested in your feedback, especially if you are experiencing issues in any browser? According to Adobe, and our testing, we have had success (no issues) with all of the browsers you mention as well as Ubunto running Firefox on Linux. Thanks...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 27, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 and adobe flash ** I just happened to be scanning the 7.5 Release Notes and saw where Users must install Adobe Flash Player version 9 or later to see any flashboards that use Adobe Flex technology on a form (SW00302532). The use of Adobe Flex technology (whatever that is) appears to have introduced several pages of new compatibility problems into the use of Flashboards, especially for Mac users of Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many of these issues, either. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raido Oja Sent: Friday, March 27, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 and adobe flash ** Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AUTO: Hornsby, Tambre L is out of the office.
I will be out of the office starting 03/26/2009 and will not return until 03/30/2009. VCU Offices are Closed for Winter Break. If you need immediate attention please call the VCU Help Desk at 804-828-2227. I will respond to your message when I return. Note: This is an automated response to your message arslist Digest - 25 Mar 2009 to 26 Mar 2009 (#2009-117) sent on 3/27/09. You will receive a notification for each message you send to this person while the person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AUTO: Hornsby, Tambre L is out of the office.
I will be out of the office starting 03/26/2009 and will not return until 03/30/2009. VCU Offices are Closed for Winter Break. If you need immediate attention please call the VCU Help Desk at 804-828-2227. I will respond to your message when I return. Note: This is an automated response to your message arslist Digest - 25 Mar 2009 (#2009-116) sent on 3/26/09. You will receive a notification for each message you send to this person while the person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
I had generated a basic web service on the helpdesk form without making any changes to the Input or Output. Looking at the field mappings I see that the Output fields include date fields so I will modify it and try again. Thanks for the suggestion. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is the web service that was setup in Remedy pointing to any Date/Time fields? I have found that Altiris Workflow cant seem to ingest the web service into a component correctly if the Remedy web service has Date/Time fields in either the Input or Output values. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 size=2 width=100% align=center tabIndex=-1 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url,
Re: Web Services Error
I will check it out - thanks. Thanks, Sharon ext. 2219 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Friday, March 27, 2009 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Sharon, While not exactly the same issue, I recently had to set up ARS (7.1p6) to consume a web service and was having trouble getting the admin tool to recognize the WSDL. Turns out I had to configure the admin tool (and the server) to use a proxy server, because of the xmlns:soap=http://schemas.xmlsoap.org/wsdl/soap/; part of the WSDL definition wanting to go out to the internet. In AR Admin Tool set Java VM options (allows creation of the filter): -Dhttp.proxySet=true -Dhttp.proxyHost=proxyservername -Dhttp.proxyPort=proxyport On AR Server config, set Java VM Options User tool: Server Information - Connection Settings - Proxy Server Settings for Java VM AR.CONF line: ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=proxyservername -Dhttp.proxyPort=proxyport Perhaps Altiris has a similar configuration issue? Just a thought. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | | --| |Sharon Menachem smena...@rollins.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |03/27/2009 09:09 AM | --| | | Subject: | | --| |Re: Web Services Error | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk
Re: Web Services Error
I made the changes in the output and saved the web service again, but when I click on View to see the contents of the wsdl I get an error: User has no access to form HPD_Helpdesk (even though the form has Public access enabled). I had seen this problem on and off before but once I turned on Allow Guest Users I was able to access the wsdl. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is the web service that was setup in Remedy pointing to any Date/Time fields? I have found that Altiris Workflow cant seem to ingest the web service into a component correctly if the Remedy web service has Date/Time fields in either the Input or Output values. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 size=2 width=100% align=center tabIndex=-1 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at
75 Install and Database Administrator username/password
Hi again all, My experience with past installers was that if you were creating a new schema (for Oracle at least) from within the installer, it would prompt your for the database administrator username and password, but if you already had a schema, it would instead ask you if you want to overwrite, upgrade or share the database. For 7.5, our DBA has created a new schema for us to install into, and in the 7.5 installer, I have entered the server, port and schema login information and then moved forward. A couple screens later, it then asks me for the database administrator username and password. Does the 7.5 installer _always_ ask for this, or does this mean that it may not be able to connect to the database using the information previously provided, causing it to think that we're creating a fresh new schema? Note that one thing we did not do was create a tnsnames entry for the database, as we are using LDAP. We did, however, create a DNS alias in /etc/hosts that cause our database name to resolve to the first host in our RAC. Is a TNSNAMES entry absolutely essential? Let me know if you need any further information. Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to ARSystem and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** I made the changes in the output and saved the web service again, but when I click on View to see the contents of the wsdl I get an error: User has no access to form HPD_Helpdesk (even though the form has Public access enabled). I had seen this problem on and off before but once I turned on Allow Guest Users I was able to access the wsdl. Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is the web service that was setup in Remedy pointing to any Date/Time fields? I have found that Altiris Workflow cant seem to ingest the web service into a component correctly if the Remedy web service has Date/Time fields in either the Input or Output values. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 size=2 width=100% align=center tabIndex=-1 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). --- System.InvalidOperationException: HTML xmlns='' was not expected. at
Re: japanese characters and showing
Sounds like you need the Language Pack on the workstation running the User Tool. We were using Oracle and found this to be true. Also, exporting and importing Japanese data, whi, le using the import tool, also needs the Japanese Language pack. It probably is already loaded Go to the Control Panel, under Regional or Language Options to activate it. Dan From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** I am wondering if we need to load the Japanese language pack on the OS of the db/app server? So sql jobs pulling in data and emails that come into the system show Japanese. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, March 27, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing UT is not unicode enabled, but you could use localized language-specific versions of it to display text in that language. Of course the MT is going to be less hassle than that. Rick Sent from my Verizon Wireless BlackBerry _ From: Timothy Rondeau Date: Fri, 27 Mar 2009 09:38:58 -0400 To: arslist@ARSLIST.ORG Subject: japanese characters and showing Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 75 Install and Database Administrator username/password
Hi, If you can tnsping your instance you may be in good shape. Since ARAdmin has been (historically) the only dbo for ARSystem, I'd consider using different db user name for the 7.5. When you dba created a new schema did he/she changed the ownership to ARAdmin? I'd totally let the installer create schema and user, and then, if your dba is not happy, he/she can make changes. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Lyle Taylor Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 1:21 PM Subject: 75 Install and Database Administrator username/password ** Hi again all, My experience with past installers was that if you were creating a new schema (for Oracle at least) from within the installer, it would prompt your for the database administrator username and password, but if you already had a schema, it would instead ask you if you want to overwrite, upgrade or share the database. For 7.5, our DBA has created a new schema for us to install into, and in the 7.5 installer, I have entered the server, port and schema login information and then moved forward. A couple screens later, it then asks me for the database administrator username and password. Does the 7.5 installer _always_ ask for this, or does this mean that it may not be able to connect to the database using the information previously provided, causing it to think that we're creating a fresh new schema? Note that one thing we did not do was create a tnsnames entry for the database, as we are using LDAP. We did, however, create a DNS alias in /etc/hosts that cause our database name to resolve to the first host in our RAC. Is a TNSNAMES entry absolutely essential? Let me know if you need any further information. Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 7 Audit Form
I have a custom form which I'd like to create an Audit Log for. I understand I need to create a form of type Audit but I don't know how to do this. Any ideas? -- View this message in context: http://www.nabble.com/ARS-7-Audit-Form-tp22745385p22745385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7 Audit Form
Form Properties, Audit page and just write the name.. 2009/3/27 versicle versi...@aol.com I have a custom form which I'd like to create an Audit Log for. I understand I need to create a form of type Audit but I don't know how to do this. Any ideas? -- View this message in context: http://www.nabble.com/ARS-7-Audit-Form-tp22745385p22745385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
Tim, Is the email incoming or outgoing? In our case we have 7.0.1 installed on Oracle. The email engine is sending our outgoing messages in Japanese and Chinese without any issue. However if memory servers me correctly, we did have to update the version of the email engine from one of the early patch levels and an issue that we were seeing sending Japanese seemed to go away. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How can I correct data coming in? Any data sent via a web service works great in Japanese. Email or SQL job, Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
Dave, What patch? This does not happen on outgoing they are fine. Incoming does not work, all ??? marks. Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing Tim, Is the email incoming or outgoing? In our case we have 7.0.1 installed on Oracle. The email engine is sending our outgoing messages in Japanese and Chinese without any issue. However if memory servers me correctly, we did have to update the version of the email engine from one of the early patch levels and an issue that we were seeing sending Japanese seemed to go away. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How can I correct data coming in? Any data sent via a web service works great in Japanese. Email or SQL job, Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
We have tried entering both WSDLFile - which offers no authentication screens, and URL with authentication, where we put in an active ARSystem user and password. In all cases we get the same error, including now that we have changed output not to include date fields. The thing is I can't access the WSDL from within the administrator either ! Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to ARSystem and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Have you tried consuming the webservice using something like SOAPUI (http://www.soapui.org/)? Sharon Menachem wrote: ** We have tried entering both WSDLFile – which offers no authentication screens, and URL with authentication, where we put in an active ARSystem user and password. In all cases we get the same error, including now that we have changed output not to include date fields. The thing is I can’t access the WSDL from within the administrator either ! Thanks, Sharon ext. 2219 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Lammey, Peter A. *Sent:* Friday, March 27, 2009 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Services Error It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to ARSystem and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Web Services Error
Oh. The web service is down it sounds. Flush the cache on your Mid Tier web server and restart whatever runs java on your Remedy Mid tier server (we use Apache). Once you do that then you should be able to view the webservice from the Admin tool. Does that also solve the new issue you are getting? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error ** We have tried entering both WSDLFile - which offers no authentication screens, and URL with authentication, where we put in an active ARSystem user and password. In all cases we get the same error, including now that we have changed output not to include date fields. The thing is I can't access the WSDL from within the administrator either ! Thanks, Sharon ext. 2219 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Error It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to ARSystem and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
We are running 7.0.01 patch 003. We were having similar issues a little over a year ago and settled on this patch. I don't recall if we saw the issues on the inbound e-mail, but definitely on the outbound. Eventually, I did a side-by-side comparison of our Dev server (where we weren't having the issues) and our Prod server. There were a bunch of language related DLLs on Dev that weren't on Prod. Note: They were documented as not having anything to do with the issues we were having, but I was getting desperate so copied them all over to Prod. I don't have an exact list of them at my fingertips, but will post them here if/when I find them. Our problems did go away - can't guarantee that it was from this action. Hope something here helps... Curt A. Schryver 717-810-2109 tel cschry...@tycoelectronics.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** Dave, What patch? This does not happen on outgoing they are fine. Incoming does not work, all ??? marks. Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing Tim, Is the email incoming or outgoing? In our case we have 7.0.1 installed on Oracle. The email engine is sending our outgoing messages in Japanese and Chinese without any issue. However if memory servers me correctly, we did have to update the version of the email engine from one of the early patch levels and an issue that we were seeing sending Japanese seemed to go away. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How can I correct data coming in? Any data sent via a web service works great in Japanese. Email or SQL job, Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AUTO: Hornsby, Tambre L is out of the office.
I will be out of the office starting 03/26/2009 and will not return until 03/30/2009. VCU Offices are Closed for Winter Break. If you need immediate attention please call the VCU Help Desk at 804-828-2227. I will respond to your message when I return. Note: This is an automated response to your message arslist Digest - 26 Mar 2009 to 27 Mar 2009 - Special issue (#2009-118) sent on 3/27/09 13:02:57. You will receive a notification for each message you send to this person while the person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 75 Install and Database Administrator username/password
I took a look at the installation log files, and it looks like it's actually not able to connect to the database to start with, so it probably thinks it needs to create a new schema, and that's why it's asking for the db administrator username/password. This is what I'm seeing in the log file: ORA-12505, TNS:listener does not currently know of SID given in connect descriptor The Connection descriptor used by the client was A036:1601:A036 I can tnsping A036 fine. I've also created a tnsnames.ora file for it, just in case it doesn't like ldap, but based on what I see here, it kind of looks like it's not even trying to actually look up the service in ldap or tnsnames. It looks like it's just going straight to the server and port and passing it this connect string, or something like that. The connect string appears to be in this format: server:port:db instance Any ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 75 Install and Database Administrator username/password ** Hi, If you can tnsping your instance you may be in good shape. Since ARAdmin has been (historically) the only dbo for ARSystem, I'd consider using different db user name for the 7.5. When you dba created a new schema did he/she changed the ownership to ARAdmin? I'd totally let the installer create schema and user, and then, if your dba is not happy, he/she can make changes. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Lyle Taylormailto:tayl...@ldschurch.org Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 1:21 PM Subject: 75 Install and Database Administrator username/password ** Hi again all, My experience with past installers was that if you were creating a new schema (for Oracle at least) from within the installer, it would prompt your for the database administrator username and password, but if you already had a schema, it would instead ask you if you want to overwrite, upgrade or share the database. For 7.5, our DBA has created a new schema for us to install into, and in the 7.5 installer, I have entered the server, port and schema login information and then moved forward. A couple screens later, it then asks me for the database administrator username and password. Does the 7.5 installer _always_ ask for this, or does this mean that it may not be able to connect to the database using the information previously provided, causing it to think that we're creating a fresh new schema? Note that one thing we did not do was create a tnsnames entry for the database, as we are using LDAP. We did, however, create a DNS alias in /etc/hosts that cause our database name to resolve to the first host in our RAC. Is a TNSNAMES entry absolutely essential? Let me know if you need any further information. Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: japanese characters and showing
Thank you , anything you find out would be greatly appreciated. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Friday, March 27, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing We are running 7.0.01 patch 003. We were having similar issues a little over a year ago and settled on this patch. I don't recall if we saw the issues on the inbound e-mail, but definitely on the outbound. Eventually, I did a side-by-side comparison of our Dev server (where we weren't having the issues) and our Prod server. There were a bunch of language related DLLs on Dev that weren't on Prod. Note: They were documented as not having anything to do with the issues we were having, but I was getting desperate so copied them all over to Prod. I don't have an exact list of them at my fingertips, but will post them here if/when I find them. Our problems did go away - can't guarantee that it was from this action. Hope something here helps... Curt A. Schryver 717-810-2109 tel cschry...@tycoelectronics.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** Dave, What patch? This does not happen on outgoing they are fine. Incoming does not work, all ??? marks. Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing Tim, Is the email incoming or outgoing? In our case we have 7.0.1 installed on Oracle. The email engine is sending our outgoing messages in Japanese and Chinese without any issue. However if memory servers me correctly, we did have to update the version of the email engine from one of the early patch levels and an issue that we were seeing sending Japanese seemed to go away. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How can I correct data coming in? Any data sent via a web service works great in Japanese. Email or SQL job, Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, March 27, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing The desktop client is not Unicode compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To: arslist@ARSLIST.ORG Subject: japanese characters and showing ** Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on client, but web works like a charm. Any info would be great. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLM Question
Hi All I have a question on SLM. On our system we have two companies, the SLA is currently only implemented for one company. Ok the question In about 5% of the Incidents the SLM Status field is not getting updated properly. The SLM Status field shows No Service Target Assigned, even though the table above the Service Targets table shows, the targets being met or missed or whatever correctly. The SLM Module seems to be working properly, the appropriate notifications are being sent out properly, but the SLM Status field is not getting updated properly. Anyone have any ideas why this should be happening. Also in some instances when the ticket is assigned from one company to another and back again, sometimes the SLM Status field shows No Service Target Assigned, although there should be. It looks like, say that the SLA is defined for company A and not company B. when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached, but if the ticket is then re-assigned back to company A, the SLA does not get attached properly. Any ideas or suggestions would as always be most welcome. Many thanks in advance. ARS 7.0.1 SLM 7.1 Oracle 10 Solaris Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7 Audit Form
Hi Go to Form/Form Properties/Audit and click enable. also select the type of Audit you want in the field Audit Style. in the form name enter a form name, if it is a form audit then enter the name in the Audit Form name, if it is Log style audit then enter the form name in the Log Form field. if the form does not exist, a new form with that name will be created. You can specify a qualification if you want for the Audit to happen. Look in the manual:Forms and Application Objects chapter Audit on page 389 If you need any further help, drop me a line thanks shafqat ayaz --- On Fri, 3/27/09, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: ARS 7 Audit Form To: arslist@ARSLIST.ORG Date: Friday, March 27, 2009, 6:33 PM I have a custom form which I'd like to create an Audit Log for. I understand I need to create a form of type Audit but I don't know how to do this. Any ideas? -- View this message in context: http://www.nabble.com/ARS-7-Audit-Form-tp22745385p22745385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLM Question
Recently my customer upgraded to SLM 7.1 Patch 1.. i have seen this No Service Target Assigned scenario that you have explained... In my case when the SLM measuremnt staus is Warning it would change the SLM status to No Service Target Assigned this is a known issue .. check with BMC support for KB and Fix in this regard. for your other problem *when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached,* i would check the Terms and condition of the Service target.. check if it includes company A... in case it is there in the TC you need to modify the TC to accomodate company B On Sat, Mar 28, 2009 at 9:54 AM, Shafqat Ayaz shafq...@yahoo.com wrote: Hi All I have a question on SLM. On our system we have two companies, the SLA is currently only implemented for one company. Ok the question In about 5% of the Incidents the SLM Status field is not getting updated properly. The SLM Status field shows No Service Target Assigned, even though the table above the Service Targets table shows, the targets being met or missed or whatever correctly. The SLM Module seems to be working properly, the appropriate notifications are being sent out properly, but the SLM Status field is not getting updated properly. Anyone have any ideas why this should be happening. Also in some instances when the ticket is assigned from one company to another and back again, sometimes the SLM Status field shows No Service Target Assigned, although there should be. It looks like, say that the SLA is defined for company A and not company B. when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached, but if the ticket is then re-assigned back to company A, the SLA does not get attached properly. Any ideas or suggestions would as always be most welcome. Many thanks in advance. ARS 7.0.1 SLM 7.1 Oracle 10 Solaris Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLM Question
Sam thanks, appreciate it very much. I will check the BMC site for the KB. shafqat --- On Sat, 3/28/09, Sam Rx sam...@gmail.com wrote: From: Sam Rx sam...@gmail.com Subject: Re: SLM Question To: arslist@ARSLIST.ORG Date: Saturday, March 28, 2009, 5:48 AM Recently my customer upgraded to SLM 7.1 Patch 1.. i have seen this No Service Target Assigned scenario that you have explained... In my case when the SLM measuremnt staus is Warning it would change the SLM status to No Service Target Assigned this is a known issue .. check with BMC support for KB and Fix in this regard. for your other problem *when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached,* i would check the Terms and condition of the Service target.. check if it includes company A... in case it is there in the TC you need to modify the TC to accomodate company B On Sat, Mar 28, 2009 at 9:54 AM, Shafqat Ayaz shafq...@yahoo.com wrote: Hi All I have a question on SLM. On our system we have two companies, the SLA is currently only implemented for one company. Ok the question In about 5% of the Incidents the SLM Status field is not getting updated properly. The SLM Status field shows No Service Target Assigned, even though the table above the Service Targets table shows, the targets being met or missed or whatever correctly. The SLM Module seems to be working properly, the appropriate notifications are being sent out properly, but the SLM Status field is not getting updated properly. Anyone have any ideas why this should be happening. Also in some instances when the ticket is assigned from one company to another and back again, sometimes the SLM Status field shows No Service Target Assigned, although there should be. It looks like, say that the SLA is defined for company A and not company B. when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached, but if the ticket is then re-assigned back to company A, the SLA does not get attached properly. Any ideas or suggestions would as always be most welcome. Many thanks in advance. ARS 7.0.1 SLM 7.1 Oracle 10 Solaris Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
