Re: OT-Domain Name Change

[LJ Longwing]

That's my understanding about how it works...any name you want the server to
recognize as 'self'...should go in the config under that parameter. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

Thad,

This is a great idea. We have two servers, one active and one passive.
We use a virtual name and IP to access our environment. So in each .cfg file
I just add the same information for both, correct?

Thanks,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX: 
sf49fanv AIM IM
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Friday, April 17, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

Maybe using "IP-Name" would help accommodate the new domain without having
to change your server name?

>From the configuring guide:
-
IP-Name

A parameter used to specify that a server has multiple names. The parameter
can appear in the ar.conf (ar.cfg) file more than one time.
When checking workflow and connections against itself, the server will
compare its server name, host name, IP aliases, and any names given by the
IP-Name parameter to the name passed to it. If the name matches any of
those, the server will conclude that the workflow or connection is for
itself.

The IP-Name parameter can be used for servers with variable length domains
or for servers on machines with multiple internet addresses. For example, to
allow connection to a machine named tix as tix, tix.company.com, or
tix.eng.company.com, an administrator would have three IP-Name entries, one
for each of the connection names.
To allow connection to a machine with multiple internet addresses like
tix.company.com, tix.biggercompany.com, and tix.evenbigger.com, an
administrator would create an IP-Name entry for each of those names.
-

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach


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**
While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

Regards,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

I wouldn't expect much of an impact then.  I believe your main impact will
be client connections.  This includes any web service integrations you may
have.  Any thing connecting to your servers either native or web will need
to know the new fqdn, unless all of your connections use the short name, in
that case you wouldn't need to do anything other than update the DNS...do
you have many 3rd party integrati

Re: Etiquette Question: Is Fat Client offensive?

[Louise Van Hine]

never heard or used the term "fat client" - when ARWeb first came out it was 
billed as the "thin client" in contradistinction to the "thick client" WUT.
 
Back in the good old days of the UNIX-only server version, there was an ASCII 
client.  Otherwise known as the anorexic client.




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Workflow on the Web (UNCLASSIFIED)

[Luttmann, Michael W CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Hi Gang.

I have an application that I'm building for use on Mid-Tier, and for
some reason that I cannot determine, a simple active link (which returns
user info from CTM:People on ) works perfectly when I test it in
the WUT, but refuses to work on the web.  From what I can tell from the
A/L behavior, the Set Fields search qualification fails on the web (and
thus, the user data fields are set to NULL).  

Granted, I don't do much programming specifically for Mid-Tier, so this
has me baffled.

- ITSM 7
- ARS 7.1 Patch 6
- Mid-Tier 7.1
- Windows 2003 servers all around

Any quick ideas?


Michael W. Luttmann
Lead Remedy Developer
Fort Carson DOIM
719.524.0514

Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Susan Palmer]

Very impressive !!  Vote for David as entertainment at the new user group.
Remember when all the top guys used to get on stage and do a song.  The
polynesian outfits with the coconuts was particularily memorable.  Granted
... for the rap David ... you'll need appropriately loose clothing and lots
of bling!

That brought a smile to a long week!!

thanks,
Susan

On Fri, Apr 17, 2009 at 2:13 PM, Easter, David  wrote:

> ** > Now THIN client has improved but will never be quite as good as the
> FAT client but many will continue to overlook that.
>
> I humbly disagree, and I thought the best way to voice that would be in a
> rap.  (Please imagine a posse emphasizing the parts in bold...)
>
>
> I sat down today at my *PC*
>
> Gonna log into my Rem-*E-DY*
>
> But yo’ yo’ dog, what do I see?
>
> My W-U-T is *R-I-P*
>
>
>
> Times have *changed*, tools rear*ranged*
>
> Someone’s got to be de*ranged*
>
> Phat clients are gone, now ain’t that strange
>
> OWA now’s my link to Ex*change*
>
>
>
> I ain’t here to dis’ the web *client*
>
> Not tryin’ to be rude or be de*fiant*
>
> I’m ready to bend, gonna be real *pliant*
>
> Don’t wanna go to jail not bein’ com*pliant*
>
>
>
> Web’s now the *norm*, got to *perform*
>
> Cloud Computing is the *per-fect storm*
>
> It does the work – same function and form
>
> Brings data to the masses, keeps them in*formed*
>
>
>
> So here I go don’t need no *docs*
>
> Just launch IE or *Firefox*
>
> Wow, look at that - this UI *rocks!*
>
> This dope web client *knocks* *off my socks!*
>
> * *
>
> I save time typing ‘cause of auto-com*plete*
>
> And collapsible panels keep *my view* *neat*
>
> Flex-based flashboards?  Man, that’s *sweet*
>
> It’s got fill layout – totally *|_337!  *
>
> * *
>
> New JavaScript engines make it *fast*
>
> This technology’s built to *last*
>
> Yo, I’m sold – my test is *passed*
>
> My expectations it has *surpassed*
>
>
>
> Hey thick client – *C-YA*!  Wouldn’t wanna *be ya*!
>
> Your days are numbered, I guaran*tee ya*
>
> From Sunnyvale to South *Korea*
>
> Fire up that browser – we’ll *B-M-C ya!*
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, April 17, 2009 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Bravo Susan!  I couldn't have said it better myself!
>
> Go FAT!
>
> What a bunch of sizeists!
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Friday, April 17, 2009 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Since '95 I don't recall Remedy ever referring to it as the FAT
> client.  Whenever I heard the term I thought it was an old geek term
> especially once web became more prolific.  And as with most THIN clients in
> the past they did not have the full abilities of the FAT client which was
> many times overlooked since often THIN seemed to be preferred.  But many
> people realized that the FAT client was more fulfilling and rewarding.  Now
> THIN client has improved but will never be quite as good as the FAT client
> but many will continue to overlook that.  Go FAT !!
>
> Susan  :)
>
> On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:
>
>> **
>>
>> No, see, that's no good beacuse it infers the existence of a "smart"
>> client.
>>
>> You know, a client that will fill out most of the fields on a form for
>> you, get you coffee, ask your boss for a raise and tell you it can't open
>> the pod bay doors now.
>>
>> :)
>>
>> J.T. Shyman
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Reiser,
>> John J
>> Sent: Fri 4/17/2009 9:38 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> How about the dumb client? ARText Ver 1.5
>>
>> ---
>> John J. Reiser
>> Senior Software Development Analyst
>> Remedy Administrator/Developer
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased by
>> me
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
>> Matthew Black
>> Sent: Friday, April 17, 2009 7:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> Axton,
>>
>> I 

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Juan Ingles]

LOL.I love it!

So, should we call you "P-David", "Easter-Dog", or maybe "theBig DjE?"

Juan Ingles

On Fri, Apr 17, 2009 at 12:13 PM, Easter, David wrote:

> ** > Now THIN client has improved but will never be quite as good as the
> FAT client but many will continue to overlook that.
>
> I humbly disagree, and I thought the best way to voice that would be in a
> rap.  (Please imagine a posse emphasizing the parts in bold...)
>
>
> I sat down today at my *PC*
>
> Gonna log into my Rem-*E-DY*
>
> But yo’ yo’ dog, what do I see?
>
> My W-U-T is *R-I-P*
>
>
>
> Times have *changed*, tools rear*ranged*
>
> Someone’s got to be de*ranged*
>
> Phat clients are gone, now ain’t that strange
>
> OWA now’s my link to Ex*change*
>
>
>
> I ain’t here to dis’ the web *client*
>
> Not tryin’ to be rude or be de*fiant*
>
> I’m ready to bend, gonna be real *pliant*
>
> Don’t wanna go to jail not bein’ com*pliant*
>
>
>
> Web’s now the *norm*, got to *perform*
>
> Cloud Computing is the *per-fect storm*
>
> It does the work – same function and form
>
> Brings data to the masses, keeps them in*formed*
>
>
>
> So here I go don’t need no *docs*
>
> Just launch IE or *Firefox*
>
> Wow, look at that - this UI *rocks!*
>
> This dope web client *knocks* *off my socks!*
>
> * *
>
> I save time typing ‘cause of auto-com*plete*
>
> And collapsible panels keep *my view* *neat*
>
> Flex-based flashboards?  Man, that’s *sweet*
>
> It’s got fill layout – totally *|_337!  *
>
> * *
>
> New JavaScript engines make it *fast*
>
> This technology’s built to *last*
>
> Yo, I’m sold – my test is *passed*
>
> My expectations it has *surpassed*
>
>
>
> Hey thick client – *C-YA*!  Wouldn’t wanna *be ya*!
>
> Your days are numbered, I guaran*tee ya*
>
> From Sunnyvale to South *Korea*
>
> Fire up that browser – we’ll *B-M-C ya!*
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, April 17, 2009 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Bravo Susan!  I couldn't have said it better myself!
>
> Go FAT!
>
> What a bunch of sizeists!
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Friday, April 17, 2009 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Since '95 I don't recall Remedy ever referring to it as the FAT
> client.  Whenever I heard the term I thought it was an old geek term
> especially once web became more prolific.  And as with most THIN clients in
> the past they did not have the full abilities of the FAT client which was
> many times overlooked since often THIN seemed to be preferred.  But many
> people realized that the FAT client was more fulfilling and rewarding.  Now
> THIN client has improved but will never be quite as good as the FAT client
> but many will continue to overlook that.  Go FAT !!
>
> Susan  :)
>
> On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:
>
>> **
>>
>> No, see, that's no good beacuse it infers the existence of a "smart"
>> client.
>>
>> You know, a client that will fill out most of the fields on a form for
>> you, get you coffee, ask your boss for a raise and tell you it can't open
>> the pod bay doors now.
>>
>> :)
>>
>> J.T. Shyman
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Reiser,
>> John J
>> Sent: Fri 4/17/2009 9:38 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> How about the dumb client? ARText Ver 1.5
>>
>> ---
>> John J. Reiser
>> Senior Software Development Analyst
>> Remedy Administrator/Developer
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased by
>> me
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
>> Matthew Black
>> Sent: Friday, April 17, 2009 7:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> Axton,
>>
>> I think I was more like this:
>>
>> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web
>> client")
>>
>> ARWeb was the "thin web client" (DHTML/Javascript based)
>>
>> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
>> Note it

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[John Sundberg]

Most x l nt



Sent from my iPhone

On Apr 17, 2009, at 2:13 PM, "Easter, David"   
wrote:



**
> Now THIN client has improved but will never be quite as good as  
the FAT client but many will continue to overlook that.


I humbly disagree, and I thought the best way to voice that would be  
in a rap.  (Please imagine a posse emphasizing the parts in bold...)


I sat down today at my PC
Gonna log into my Rem-E-DY
But yo’ yo’ dog, what do I see?
My W-U-T is R-I-P

Times have changed, tools rearranged
Someone’s got to be deranged
Phat clients are gone, now ain’t that strange
OWA now’s my link to Exchange

I ain’t here to dis’ the web client
Not tryin’ to be rude or be defiant
I’m ready to bend, gonna be real pliant
Don’t wanna go to jail not bein’ compliant

Web’s now the norm, got to perform
Cloud Computing is the per-fect storm
It does the work – same function and form
Brings data to the masses, keeps them informed

So here I go don’t need no docs
Just launch IE or Firefox
Wow, look at that - this UI rocks!
This dope web client knocks off my socks!

I save time typing ‘cause of auto-complete
And collapsible panels keep my view neat
Flex-based flashboards?  Man, that’s sweet
It’s got fill layout – totally |_337!

New JavaScript engines make it fast
This technology’s built to last
Yo, I’m sold – my test is passed
My expectations it has surpassed

Hey thick client – C-YA!  Wouldn’t wanna be ya!
Your days are numbered, I guarantee ya
From Sunnyvale to South Korea
Fire up that browser – we’ll B-M-C ya!


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action  
expressed in this E-mail DEFINITELY do not reflect those of BMC  
Software, Inc.  My voluntary participation in this forum is not  
intended to convey a role as a spokesperson, liaison or public  
relations representative for BMC Software, Inc.



From: Action Request System discussion  list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Sanford, Claire

Sent: Friday, April 17, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

**
Bravo Susan!  I couldn't have said it better myself!

Go FAT!

What a bunch of sizeists!

From: Action Request System discussion  list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Susan Palmer

Sent: Friday, April 17, 2009 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

**
Since '95 I don't recall Remedy ever referring to it as the FAT  
client.  Whenever I heard the term I thought it was an old geek term  
especially once web became more prolific.  And as with most THIN  
clients in the past they did not have the full abilities of the FAT  
client which was many times overlooked since often THIN seemed to be  
preferred.  But many people realized that the FAT client was more  
fulfilling and rewarding.  Now THIN client has improved but will  
never be quite as good as the FAT client but many will continue to  
overlook that.  Go FAT !!


Susan  :)

On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan > wrote:

**
No, see, that's no good beacuse it infers the existence of a "smart"  
client.


You know, a client that will fill out most of the fields on a form  
for you, get you coffee, ask your boss for a raise and tell you it  
can't open the pod bay doors now.


:)

J.T. Shyman



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of  
Reiser, John J

Sent: Fri 4/17/2009 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

How about the dumb client? ARText Ver 1.5

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -  
paraphrased by me

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Carey Matthew Black

Sent: Friday, April 17, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat web  
client")


ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
Note it is fatter than the Fat web client by two more capital sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However, you
might also have called it the "OMUT" OSF/Motif User Tool too. But as I
only used it a few times I really do not want to try to remember it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool, was that
v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
as the "FAT client", but fatter than t

updating cacerts for SSL connection with Lotus Notes

[pascale . boyer]

Hi all,

We are currently on an Exchange mail server.  We are moving to Lotus 
Notes.  This change has been  a real challenge (or nightmare).  To top it 
off, this is a SSL connection.
We did create the mailbox configuration with the SSL set to "yes".  But of 
course nothing is working since we did not update the cacerts file with 
the appropriate certificate.
We are trying to get some information on how to do  this with BMC but they 
keep referring us to the email engine installation guide which in return 
only has information about MS Exchange.
It also says to use keytool that comes with java to import the 
certificate.  Great!  Found it... But we can't figure out how to use it. 
Is it the Lotus notes client certificate that is found on the client in 
C:\Program Files\notes\jvm\lib\security?  or the application itself? Where 
do I get this?  I am working with the lotus notes team which has no clue 
what I'm talking about.
Can anyone guide us?

How do I update/modify the cacerts file found in the java path?

thanks for any help!


ARS 7.01 patch 008
Win 2003 sp2
MS SQL 2005


Pascale Boyer
Daimler Trucks North America
Portland, OR
503-745-8712

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Re: 64-bit AR Server for Windows

[Lyle Taylor]

OK.  No problem.  Thanks again!

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows

**
It's the next release after the current release which is 7.5.00.  i.e. there 
aren't any AR System releases currently planned between now and that release.   
Sorry, I can't get into version numbers.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows
**
OK.  Thanks for the information, David.

By next release, do you mean ARS 8, or is it more something like 7.5.1 or 7.6?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows

**
A 64-bit native Windows version of the AR System server executable is 
tentatively expected for the next release of AR System.  The timeframe for that 
release will probably not fall within CY2009, but would be tentatively expected 
to be available in early 2010..

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: 64-bit AR Server for Windows
**
Hi BMC Folks on the List,

Does one of you know when (or if) BMC is planning on releasing a 64-bit version 
of the ARS platform for Windows?  For example, is that something that we might 
be able to expect later sometime this year, or perhaps not until the next major 
release, etc.?  We were in the process of planning a migration from Windows to 
Linux to get the 64-bit processes, but just found out that it looks like RKM is 
still not supported on SUSE Linux which kind of throws a wrench in our plans...

Thanks,
Lyle Taylor


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Re: 64-bit AR Server for Windows

[Easter, David]

It's the next release after the current release which is 7.5.00.  i.e. there 
aren't any AR System releases currently planned between now and that release.   
Sorry, I can't get into version numbers.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows

**
OK.  Thanks for the information, David.

By next release, do you mean ARS 8, or is it more something like 7.5.1 or 7.6?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows

**
A 64-bit native Windows version of the AR System server executable is 
tentatively expected for the next release of AR System.  The timeframe for that 
release will probably not fall within CY2009, but would be tentatively expected 
to be available in early 2010..

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: 64-bit AR Server for Windows
**
Hi BMC Folks on the List,

Does one of you know when (or if) BMC is planning on releasing a 64-bit version 
of the ARS platform for Windows?  For example, is that something that we might 
be able to expect later sometime this year, or perhaps not until the next major 
release, etc.?  We were in the process of planning a migration from Windows to 
Linux to get the 64-bit processes, but just found out that it looks like RKM is 
still not supported on SUSE Linux which kind of throws a wrench in our plans...

Thanks,
Lyle Taylor


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Re: 64-bit AR Server for Windows

[Lyle Taylor]

OK.  Thanks for the information, David.

By next release, do you mean ARS 8, or is it more something like 7.5.1 or 7.6?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: 64-bit AR Server for Windows

**
A 64-bit native Windows version of the AR System server executable is 
tentatively expected for the next release of AR System.  The timeframe for that 
release will probably not fall within CY2009, but would be tentatively expected 
to be available in early 2010..

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: 64-bit AR Server for Windows
**
Hi BMC Folks on the List,

Does one of you know when (or if) BMC is planning on releasing a 64-bit version 
of the ARS platform for Windows?  For example, is that something that we might 
be able to expect later sometime this year, or perhaps not until the next major 
release, etc.?  We were in the process of planning a migration from Windows to 
Linux to get the 64-bit processes, but just found out that it looks like RKM is 
still not supported on SUSE Linux which kind of throws a wrench in our plans...

Thanks,
Lyle Taylor


NOTICE: This email message is for the sole use of the intended recipient(s) and 
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Re: 64-bit AR Server for Windows

[Easter, David]

A 64-bit native Windows version of the AR System server executable is 
tentatively expected for the next release of AR System.  The timeframe for that 
release will probably not fall within CY2009, but would be tentatively expected 
to be available in early 2010..

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 17, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: 64-bit AR Server for Windows

**
Hi BMC Folks on the List,

Does one of you know when (or if) BMC is planning on releasing a 64-bit version 
of the ARS platform for Windows?  For example, is that something that we might 
be able to expect later sometime this year, or perhaps not until the next major 
release, etc.?  We were in the process of planning a migration from Windows to 
Linux to get the 64-bit processes, but just found out that it looks like RKM is 
still not supported on SUSE Linux which kind of throws a wrench in our plans...

Thanks,
Lyle Taylor


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may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
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64-bit AR Server for Windows

[Lyle Taylor]

Hi BMC Folks on the List,

Does one of you know when (or if) BMC is planning on releasing a 64-bit version 
of the ARS platform for Windows?  For example, is that something that we might 
be able to expect later sometime this year, or perhaps not until the next major 
release, etc.?  We were in the process of planning a migration from Windows to 
Linux to get the 64-bit processes, but just found out that it looks like RKM is 
still not supported on SUSE Linux which kind of throws a wrench in our plans...

Thanks,
Lyle Taylor


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Incident Auto-Close # Days Config?

[Jim Moore]

Mark,

FYI...

Default = 1296000 (15 days)
5 days = 432000
1 day   = 86400

On Thu, Apr 16, 2009 at 11:31 AM, Tony Worthington <
tony.worthing...@kohls.com> wrote:

> ** It's hardcoded in an escalation.
>
> HPD:INC:AutoCloseResolved
>
>
>
>
>  From: Mark Lev  To: arslist@ARSLIST.ORG
> Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent
> by: "Action Request System discussion list(ARSList)" 
> --
>
>
>
> **
>
> Any one know where the configuration field is to set the number of days to
> auto close an Incident?  I see it's in Rules for Change, but cannot seem to
> find it in manuals or anywhere on any forms I looked at for Incident.
>
> I'm either staring right at it and don't see it, they've hidden much better
> in this version, or it is no longer a configurable Item...
>
> ARS 7.1
> ITSM 7.0.3
>
> Thanks,
> Mark
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>  --
> CONFIDENTIALITY NOTICE:
> This is a transmission from Kohl's Department Stores, Inc.
> and may contain information which is confidential and proprietary.
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>

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Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Chowdhury, Tauf]

You're all size queens! Have a good weekend lol

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 17, 2009 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

 

** 

Indeed. That's a very solid effort, David, especially coming from a
middle-aged white guy. I would NOT recommend doing this at the next
executive meeting, though. I am sure you're way ahead of me on that. 

J.T. , I like your enhancements, too. 

Rick

Sent from my Verizon Wireless BlackBerry



From: "Shyman, Jonathan" 
Date: Fri, 17 Apr 2009 14:23:00 -0500
To: 
Subject: Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

Not bad, David, not bad.

 

Here's a suggestion for your "rapper" name: B. MC Remedy

 

Now all you need is a four-finger ring that says ITSM in diamonds. 

 

J

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

 

** 

> Now THIN client has improved but will never be quite as good as the
FAT client but many will continue to overlook that.

 

I humbly disagree, and I thought the best way to voice that would be in
a rap.  (Please imagine a posse emphasizing the parts in bold...)

 

I sat down today at my PC

Gonna log into my Rem-E-DY

But yo' yo' dog, what do I see?

My W-U-T is R-I-P

 

Times have changed, tools rearranged

Someone's got to be deranged

Phat clients are gone, now ain't that strange

OWA now's my link to Exchange

 

I ain't here to dis' the web client

Not tryin' to be rude or be defiant

I'm ready to bend, gonna be real pliant

Don't wanna go to jail not bein' compliant

 

Web's now the norm, got to perform

Cloud Computing is the per-fect storm

It does the work - same function and form

Brings data to the masses, keeps them informed

 

So here I go don't need no docs

Just launch IE or Firefox

Wow, look at that - this UI rocks!

This dope web client knocks off my socks!

 

I save time typing 'cause of auto-complete

And collapsible panels keep my view neat

Flex-based flashboards?  Man, that's sweet

It's got fill layout - totally |_337!  

 

New JavaScript engines make it fast

This technology's built to last

Yo, I'm sold - my test is passed

My expectations it has surpassed

 

Hey thick client - C-YA!  Wouldn't wanna be ya!

Your days are numbered, I guarantee ya

>From Sunnyvale to South Korea

Fire up that browser - we'll B-M-C ya!

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail DEFINITELY do not reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role
as a spokesperson, liaison or public relations representative for BMC
Software, Inc.

 

_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Rick Cook]

Indeed. That's a very solid effort, David, especially coming from a middle-aged 
white guy. I would NOT recommend doing this at the next executive meeting, 
though.  I am sure you're way ahead of me on that. 

J.T. , I like your enhancements, too. 

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Shyman, Jonathan" 

Date: Fri, 17 Apr 2009 14:23:00 
To: 
Subject: Re: Friday Humor: Etiquette Question: Is Fat Client offensive?


Not bad, David, not bad.

 

Here's a suggestion for your "rapper" name: B. MC Remedy

 

Now all you need is a four-finger ring that says ITSM in diamonds. 

 

J

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

 

** 

> Now THIN client has improved but will never be quite as good as the
FAT client but many will continue to overlook that.

 

I humbly disagree, and I thought the best way to voice that would be in
a rap.  (Please imagine a posse emphasizing the parts in bold...)

 

I sat down today at my PC

Gonna log into my Rem-E-DY

But yo' yo' dog, what do I see?

My W-U-T is R-I-P

 

Times have changed, tools rearranged

Someone's got to be deranged

Phat clients are gone, now ain't that strange

OWA now's my link to Exchange

 

I ain't here to dis' the web client

Not tryin' to be rude or be defiant

I'm ready to bend, gonna be real pliant

Don't wanna go to jail not bein' compliant

 

Web's now the norm, got to perform

Cloud Computing is the per-fect storm

It does the work - same function and form

Brings data to the masses, keeps them informed

 

So here I go don't need no docs

Just launch IE or Firefox

Wow, look at that - this UI rocks!

This dope web client knocks off my socks!

 

I save time typing 'cause of auto-complete

And collapsible panels keep my view neat

Flex-based flashboards?  Man, that's sweet

It's got fill layout - totally |_337!  

 

New JavaScript engines make it fast

This technology's built to last

Yo, I'm sold - my test is passed

My expectations it has surpassed

 

Hey thick client - C-YA!  Wouldn't wanna be ya!

Your days are numbered, I guarantee ya

From Sunnyvale to South Korea

Fire up that browser - we'll B-M-C ya!

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail DEFINITELY do not reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role
as a spokesperson, liaison or public relations representative for BMC
Software, Inc.

 

_ 


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Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Howard Richter]

It is going the way of the 8 track.

May the tape not break and the case not melt.



On Fri, Apr 17, 2009 at 3:13 PM, Easter, David  wrote:

> ** > Now THIN client has improved but will never be quite as good as the
> FAT client but many will continue to overlook that.
>
> I humbly disagree, and I thought the best way to voice that would be in a
> rap.  (Please imagine a posse emphasizing the parts in bold...)
>
>
> I sat down today at my *PC*
>
> Gonna log into my Rem-*E-DY*
>
> But yo’ yo’ dog, what do I see?
>
> My W-U-T is *R-I-P*
>
>
>
> Times have *changed*, tools rear*ranged*
>
> Someone’s got to be de*ranged*
>
> Phat clients are gone, now ain’t that strange
>
> OWA now’s my link to Ex*change*
>
>
>
> I ain’t here to dis’ the web *client*
>
> Not tryin’ to be rude or be de*fiant*
>
> I’m ready to bend, gonna be real *pliant*
>
> Don’t wanna go to jail not bein’ com*pliant*
>
>
>
> Web’s now the *norm*, got to *perform*
>
> Cloud Computing is the *per-fect storm*
>
> It does the work – same function and form
>
> Brings data to the masses, keeps them in*formed*
>
>
>
> So here I go don’t need no *docs*
>
> Just launch IE or *Firefox*
>
> Wow, look at that - this UI *rocks!*
>
> This dope web client *knocks* *off my socks!*
>
> * *
>
> I save time typing ‘cause of auto-com*plete*
>
> And collapsible panels keep *my view* *neat*
>
> Flex-based flashboards?  Man, that’s *sweet*
>
> It’s got fill layout – totally *|_337!  *
>
> * *
>
> New JavaScript engines make it *fast*
>
> This technology’s built to *last*
>
> Yo, I’m sold – my test is *passed*
>
> My expectations it has *surpassed*
>
>
>
> Hey thick client – *C-YA*!  Wouldn’t wanna *be ya*!
>
> Your days are numbered, I guaran*tee ya*
>
> From Sunnyvale to South *Korea*
>
> Fire up that browser – we’ll *B-M-C ya!*
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, April 17, 2009 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Bravo Susan!  I couldn't have said it better myself!
>
> Go FAT!
>
> What a bunch of sizeists!
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Friday, April 17, 2009 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Since '95 I don't recall Remedy ever referring to it as the FAT
> client.  Whenever I heard the term I thought it was an old geek term
> especially once web became more prolific.  And as with most THIN clients in
> the past they did not have the full abilities of the FAT client which was
> many times overlooked since often THIN seemed to be preferred.  But many
> people realized that the FAT client was more fulfilling and rewarding.  Now
> THIN client has improved but will never be quite as good as the FAT client
> but many will continue to overlook that.  Go FAT !!
>
> Susan  :)
>
> On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:
>
>> **
>>
>> No, see, that's no good beacuse it infers the existence of a "smart"
>> client.
>>
>> You know, a client that will fill out most of the fields on a form for
>> you, get you coffee, ask your boss for a raise and tell you it can't open
>> the pod bay doors now.
>>
>> :)
>>
>> J.T. Shyman
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Reiser,
>> John J
>> Sent: Fri 4/17/2009 9:38 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> How about the dumb client? ARText Ver 1.5
>>
>> ---
>> John J. Reiser
>> Senior Software Development Analyst
>> Remedy Administrator/Developer
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased by
>> me
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
>> Matthew Black
>> Sent: Friday, April 17, 2009 7:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> Axton,
>>
>> I think I was more like this:
>>
>> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web
>> client")
>>
>> ARWeb was the "thin web client" (DHTML/Javascript based)
>>
>> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
>> Note it is fatter than

Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Shyman, Jonathan]

Not bad, David, not bad.

 

Here's a suggestion for your "rapper" name: B. MC Remedy

 

Now all you need is a four-finger ring that says ITSM in diamonds. 

 

J

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, April 17, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

 

** 

> Now THIN client has improved but will never be quite as good as the
FAT client but many will continue to overlook that.

 

I humbly disagree, and I thought the best way to voice that would be in
a rap.  (Please imagine a posse emphasizing the parts in bold...)

 

I sat down today at my PC

Gonna log into my Rem-E-DY

But yo' yo' dog, what do I see?

My W-U-T is R-I-P

 

Times have changed, tools rearranged

Someone's got to be deranged

Phat clients are gone, now ain't that strange

OWA now's my link to Exchange

 

I ain't here to dis' the web client

Not tryin' to be rude or be defiant

I'm ready to bend, gonna be real pliant

Don't wanna go to jail not bein' compliant

 

Web's now the norm, got to perform

Cloud Computing is the per-fect storm

It does the work - same function and form

Brings data to the masses, keeps them informed

 

So here I go don't need no docs

Just launch IE or Firefox

Wow, look at that - this UI rocks!

This dope web client knocks off my socks!

 

I save time typing 'cause of auto-complete

And collapsible panels keep my view neat

Flex-based flashboards?  Man, that's sweet

It's got fill layout - totally |_337!  

 

New JavaScript engines make it fast

This technology's built to last

Yo, I'm sold - my test is passed

My expectations it has surpassed

 

Hey thick client - C-YA!  Wouldn't wanna be ya!

Your days are numbered, I guarantee ya

>From Sunnyvale to South Korea

Fire up that browser - we'll B-M-C ya!

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail DEFINITELY do not reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role
as a spokesperson, liaison or public relations representative for BMC
Software, Inc.

 

_ 


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Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Warren Baltimore]

So, what did YOU drink for lunch today in the BMC Cafeteria

:-p

On Fri, Apr 17, 2009 at 3:13 PM, Easter, David  wrote:

> ** > Now THIN client has improved but will never be quite as good as the
> FAT client but many will continue to overlook that.
>
> I humbly disagree, and I thought the best way to voice that would be in a
> rap.  (Please imagine a posse emphasizing the parts in bold...)
>
>
> I sat down today at my *PC*
>
> Gonna log into my Rem-*E-DY*
>
> But yo’ yo’ dog, what do I see?
>
> My W-U-T is *R-I-P*
>
>
>
> Times have *changed*, tools rear*ranged*
>
> Someone’s got to be de*ranged*
>
> Phat clients are gone, now ain’t that strange
>
> OWA now’s my link to Ex*change*
>
>
>
> I ain’t here to dis’ the web *client*
>
> Not tryin’ to be rude or be de*fiant*
>
> I’m ready to bend, gonna be real *pliant*
>
> Don’t wanna go to jail not bein’ com*pliant*
>
>
>
> Web’s now the *norm*, got to *perform*
>
> Cloud Computing is the *per-fect storm*
>
> It does the work – same function and form
>
> Brings data to the masses, keeps them in*formed*
>
>
>
> So here I go don’t need no *docs*
>
> Just launch IE or *Firefox*
>
> Wow, look at that - this UI *rocks!*
>
> This dope web client *knocks* *off my socks!*
>
> * *
>
> I save time typing ‘cause of auto-com*plete*
>
> And collapsible panels keep *my view* *neat*
>
> Flex-based flashboards?  Man, that’s *sweet*
>
> It’s got fill layout – totally *|_337!  *
>
> * *
>
> New JavaScript engines make it *fast*
>
> This technology’s built to *last*
>
> Yo, I’m sold – my test is *passed*
>
> My expectations it has *surpassed*
>
>
>
> Hey thick client – *C-YA*!  Wouldn’t wanna *be ya*!
>
> Your days are numbered, I guaran*tee ya*
>
> From Sunnyvale to South *Korea*
>
> Fire up that browser – we’ll *B-M-C ya!*
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, April 17, 2009 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Bravo Susan!  I couldn't have said it better myself!
>
> Go FAT!
>
> What a bunch of sizeists!
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Friday, April 17, 2009 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Since '95 I don't recall Remedy ever referring to it as the FAT
> client.  Whenever I heard the term I thought it was an old geek term
> especially once web became more prolific.  And as with most THIN clients in
> the past they did not have the full abilities of the FAT client which was
> many times overlooked since often THIN seemed to be preferred.  But many
> people realized that the FAT client was more fulfilling and rewarding.  Now
> THIN client has improved but will never be quite as good as the FAT client
> but many will continue to overlook that.  Go FAT !!
>
> Susan  :)
>
> On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:
>
>> **
>>
>> No, see, that's no good beacuse it infers the existence of a "smart"
>> client.
>>
>> You know, a client that will fill out most of the fields on a form for
>> you, get you coffee, ask your boss for a raise and tell you it can't open
>> the pod bay doors now.
>>
>> :)
>>
>> J.T. Shyman
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Reiser,
>> John J
>> Sent: Fri 4/17/2009 9:38 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> How about the dumb client? ARText Ver 1.5
>>
>> ---
>> John J. Reiser
>> Senior Software Development Analyst
>> Remedy Administrator/Developer
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased by
>> me
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
>> Matthew Black
>> Sent: Friday, April 17, 2009 7:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> Axton,
>>
>> I think I was more like this:
>>
>> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web
>> client")
>>
>> ARWeb was the "thin web client" (DHTML/Javascript based)
>>
>> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
>> Note it is fatter than the Fat web cli

OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Easter, David]

> Now THIN client has improved but will never be quite as good as the FAT 
> client but many will continue to overlook that.

I humbly disagree, and I thought the best way to voice that would be in a rap.  
(Please imagine a posse emphasizing the parts in bold...)

I sat down today at my PC
Gonna log into my Rem-E-DY
But yo' yo' dog, what do I see?
My W-U-T is R-I-P

Times have changed, tools rearranged
Someone's got to be deranged
Phat clients are gone, now ain't that strange
OWA now's my link to Exchange

I ain't here to dis' the web client
Not tryin' to be rude or be defiant
I'm ready to bend, gonna be real pliant
Don't wanna go to jail not bein' compliant

Web's now the norm, got to perform
Cloud Computing is the per-fect storm
It does the work - same function and form
Brings data to the masses, keeps them informed

So here I go don't need no docs
Just launch IE or Firefox
Wow, look at that - this UI rocks!
This dope web client knocks off my socks!

I save time typing 'cause of auto-complete
And collapsible panels keep my view neat
Flex-based flashboards?  Man, that's sweet
It's got fill layout - totally |_337!

New JavaScript engines make it fast
This technology's built to last
Yo, I'm sold - my test is passed
My expectations it has surpassed

Hey thick client - C-YA!  Wouldn't wanna be ya!
Your days are numbered, I guarantee ya
>From Sunnyvale to South Korea
Fire up that browser - we'll B-M-C ya!


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail DEFINITELY do not reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Friday, April 17, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

**
Bravo Susan!  I couldn't have said it better myself!

Go FAT!

What a bunch of sizeists!


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Friday, April 17, 2009 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

**
Since '95 I don't recall Remedy ever referring to it as the FAT client.  
Whenever I heard the term I thought it was an old geek term especially once web 
became more prolific.  And as with most THIN clients in the past they did not 
have the full abilities of the FAT client which was many times overlooked since 
often THIN seemed to be preferred.  But many people realized that the FAT 
client was more fulfilling and rewarding.  Now THIN client has improved but 
will never be quite as good as the FAT client but many will continue to 
overlook that.  Go FAT !!

Susan  :)

On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan 
mailto:jshy...@columnit.com>> wrote:
**

No, see, that's no good beacuse it infers the existence of a "smart" client.

You know, a client that will fill out most of the fields on a form for you, get 
you coffee, ask your boss for a raise and tell you it can't open the pod bay 
doors now.

:)

J.T. Shyman



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Reiser, John J
Sent: Fri 4/17/2009 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

How about the dumb client? ARText Ver 1.5

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, April 17, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")

ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
Note it is fatter than the Fat web client by two more capital sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However, you
might also have called it the "OMUT" OSF/Motif User Tool too. But as I
only used it a few times I really do not want to try to remember it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool, was that
v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
as the "FAT client", but 

Re: OT-Domain Name Change

[Nall, Roger]

Thad,

This is a great idea. We have two servers, one active and one passive.
We use a virtual name and IP to access our environment. So in each .cfg
file I just add the same information for both, correct?

Thanks,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Friday, April 17, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

Maybe using "IP-Name" would help accommodate the new domain without
having
to change your server name?

>From the configuring guide:
-
IP-Name

A parameter used to specify that a server has multiple names. The
parameter can appear in the ar.conf (ar.cfg) file more than one time.
When checking workflow and connections against itself, the server will
compare its server name, host name, IP aliases, and any names given by
the IP-Name parameter to the name passed to it. If the name matches any
of those, the server will conclude that the workflow or connection is
for
itself.

The IP-Name parameter can be used for servers with variable length
domains or for servers on machines with multiple internet addresses. For
example, to allow connection to a machine named tix as tix,
tix.company.com, or tix.eng.company.com, an administrator would
have three IP-Name entries, one for each of the connection names.
To allow connection to a machine with multiple internet addresses like
tix.company.com, tix.biggercompany.com, and tix.evenbigger.com,
an administrator would create an IP-Name entry for each of those names.
-

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


|>
| From:  |
|>
 
>---

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  |"Nall, Roger" 
|
 
>---

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|>
| To:|
|>
 
>---

---|
  |arslist@ARSLIST.ORG
|
 
>---

---|
|>
| Date:  |
|>
 
>---

---|
  |04/17/2009 07:57 AM
|
 
>---

---|
|>
| Subject:   |
|>
 
>---

---|
  |Re: OT-Domain Name Change
|
 
>---

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|>
| Sent by:   |
|>
 
>---

---|
  |"Action Request System discussion list(ARSList)"

|
 
>---

---|





**
While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

Regards,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

I wouldn't expect much of an impact then.  I believe your main impact
will
be client connections.  This includes any web service integrations you
may
have.  Any thing connecting to your servers either native or web will
need
to know the new fqdn, unless all of your connections use the short name,
in
that case you wouldn't need to do anything other than update the
DNS...do
you have many 3rd party integrations?


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
**
All of our applications are custom and we do not uses $SERVER$ anywhere.

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-

Re: Etiquette Question: Is Fat Client offensive?

[Sanford, Claire]

Bravo Susan!  I couldn't have said it better myself!  
 
Go FAT!
 
What a bunch of sizeists!



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Friday, April 17, 2009 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?


** 
Since '95 I don't recall Remedy ever referring to it as the FAT client.
Whenever I heard the term I thought it was an old geek term especially
once web became more prolific.  And as with most THIN clients in the
past they did not have the full abilities of the FAT client which was
many times overlooked since often THIN seemed to be preferred.  But many
people realized that the FAT client was more fulfilling and rewarding.
Now THIN client has improved but will never be quite as good as the FAT
client but many will continue to overlook that.  Go FAT !!
 
Susan  :)


On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan 
wrote:


** 

No, see, that's no good beacuse it infers the existence of a
"smart" client.

You know, a client that will fill out most of the fields on a
form for you, get you coffee, ask your boss for a raise and tell you it
can't open the pod bay doors now.

:)

J.T. Shyman 



-Original Message-
From: Action Request System discussion list(ARSList) on behalf
of Reiser, John J
Sent: Fri 4/17/2009 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

How about the dumb client? ARText Ver 1.5

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
paraphrased by me
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, April 17, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat
web client")

ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT
client".
Note it is fatter than the Fat web client by two more capital
sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However,
you
might also have called it the "OMUT" OSF/Motif User Tool too.
But as I
only used it a few times I really do not want to try to remember
it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool,
was that
v3? or just v2?) Which I would call a "FAt client". (Not quite
as fat
as the "FAT client", but fatter than the Fat web client by one
capital
letter.)

Did I forget any clients? I thought that there was an ARS Shell
out
there too, but I can not seem to find it right now. :(

[ It is Friday right? :) ]

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Apr 16, 2009 at 10:13 PM, Axton 
wrote:
> ** I've used thick client/thin client to differentiate the
clients.  But
> that was back in the days of arweb/remedy web (did I get that
right; the
> cobwebs are getting thick).
>
> Axton
>
> On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf

> wrote:
>>
>> Why is it FAT client? Why couldn't it be Chubby Client or
Portly Client or
>> even Big Boned Client? :)
>>
>> Tauf Chowdhury



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  ARSlist: "Where the Answers
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Re: Etiquette Question: Is Fat Client offensive?

[Susan Palmer]

Since '95 I don't recall Remedy ever referring to it as the FAT client.
Whenever I heard the term I thought it was an old geek term especially once
web became more prolific.  And as with most THIN clients in the past they
did not have the full abilities of the FAT client which was many times
overlooked since often THIN seemed to be preferred.  But many people
realized that the FAT client was more fulfilling and rewarding.  Now THIN
client has improved but will never be quite as good as the FAT client but
many will continue to overlook that.  Go FAT !!

Susan  :)

On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:

> **
>
> No, see, that's no good beacuse it infers the existence of a "smart"
> client.
>
> You know, a client that will fill out most of the fields on a form for you,
> get you coffee, ask your boss for a raise and tell you it can't open the pod
> bay doors now.
>
> :)
>
> J.T. Shyman
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Reiser,
> John J
> Sent: Fri 4/17/2009 9:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Etiquette Question: Is Fat Client offensive?
>
> How about the dumb client? ARText Ver 1.5
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
> -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
> Matthew Black
> Sent: Friday, April 17, 2009 7:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Etiquette Question: Is Fat Client offensive?
>
> Axton,
>
> I think I was more like this:
>
> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")
>
> ARWeb was the "thin web client" (DHTML/Javascript based)
>
> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
> Note it is fatter than the Fat web client by two more capital sized
> letters.)
>
> You also had to deal with the UUT. (Un*x User Tool). However, you
> might also have called it the "OMUT" OSF/Motif User Tool too. But as I
> only used it a few times I really do not want to try to remember it in
> a negative way. Rather I will choose to focus on the positive
> memories It's dead.
>
> Then you also had to deal with the MUT. (Macintosh User Tool, was that
> v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
> as the "FAT client", but fatter than the Fat web client by one capital
> letter.)
>
> Did I forget any clients? I thought that there was an ARS Shell out
> there too, but I can not seem to find it right now. :(
>
> [ It is Friday right? :) ]
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Thu, Apr 16, 2009 at 10:13 PM, Axton  wrote:
> > ** I've used thick client/thin client to differentiate the clients.  But
> > that was back in the days of arweb/remedy web (did I get that right; the
> > cobwebs are getting thick).
> >
> > Axton
> >
> > On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf  >
> > wrote:
> >>
> >> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client
> or
> >> even Big Boned Client? :)
> >>
> >> Tauf Chowdhury
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>
>
> ___
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> "Where the Answers Are"
>
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> Are"_

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Error adding field to join form

[Dwayne Martin]

Dear List,

I am trying to add two database fields to the Asset Management Module 
“AST:ComputerSystem” form.  This is a three-layer join form, which starts by 
joining “BMC:BMC_ComputerSystem_” with “BMC:BMC_AssetBase” to get 
“BMC:BMC_ComputerSystem.”

When I add the fields to either of the two base forms I get:
 “Creation of one of the SQL views for the form failed within the SQL database.
Operation completed successfully, but the SQL view is not in place. (ARWARN 
69).”
First sign of trouble.

When I go to “BMC:BMC_ComputerSystem” and try to bring the fields into that 
form I get:
“Field : Equipment Status [the name of the new field] :
The value(s) for this entry violate a unique index that has been 
defined for this form (ARERR 382).” and “Some field could not be saved in this 
form.”

There are no errors in the SQL log.

To make things still more complicated, there are fields that I added to 
“BMC:BMC_AssetBase” in a previous project that I can bring into 
“BMC:BMC_ComputerSystem” with no problem.

Both “BMC:BMC_AssetBase” and “BMC:BMC_ComputerSystem” have indexes on 
InstanceId.  What index might they be talking about?

Any suggestions?

Dwayne Martin
James Madison University

(ARS 7.1 patch 3,  RH Linux server, Oracle 10.2 db)

Re: OT-Domain Name Change

[LJ Longwing]

I think that would be useful if the old domain name was going to be still in
existence, that way the server would know itself by both names and eliminate
issue with the server not knowing itselfbut due to the fact that the
original domain name is going away, there is no need for the server to know
itself as that name. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Friday, April 17, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

Maybe using "IP-Name" would help accommodate the new domain without having
to change your server name?

>From the configuring guide:
-
IP-Name

A parameter used to specify that a server has multiple names. The parameter
can appear in the ar.conf (ar.cfg) file more than one time.
When checking workflow and connections against itself, the server will
compare its server name, host name, IP aliases, and any names given by the
IP-Name parameter to the name passed to it. If the name matches any of
those, the server will conclude that the workflow or connection is for
itself.

The IP-Name parameter can be used for servers with variable length domains
or for servers on machines with multiple internet addresses. For example, to
allow connection to a machine named tix as tix, tix.company.com, or
tix.eng.company.com, an administrator would have three IP-Name entries, one
for each of the connection names.
To allow connection to a machine with multiple internet addresses like
tix.company.com, tix.biggercompany.com, and tix.evenbigger.com, an
administrator would create an IP-Name entry for each of those names.
-

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach


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  |"Nall, Roger" 
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  |04/17/2009 07:57 AM
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  |Re: OT-Domain Name Change
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  |"Action Request System discussion list(ARSList)" 
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**
While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

Regards,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

I wouldn't expect much of an impact then.  I believe your main impact will
be client connections.  This includes any web service integrations you may
have.  Any thing connecting to your servers either native or web will need
to know the new fqdn, unless all of your connections use the short name, in
that case you wouldn't need to do anything other than update the DNS...do
you have many 3rd party integrations?


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
**
All of our applications are custom and we do not uses $SERVER$ anywhere.

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yaho

Re: OT-Domain Name Change

[Thad K Esser]

Maybe using "IP-Name" would help accommodate the new domain without having
to change your server name?

>From the configuring guide:
-
IP-Name

A parameter used to specify that a server has multiple names. The
parameter can appear in the ar.conf (ar.cfg) file more than one time.
When checking workflow and connections against itself, the server will
compare its server name, host name, IP aliases, and any names given by
the IP-Name parameter to the name passed to it. If the name matches any
of those, the server will conclude that the workflow or connection is for
itself.

The IP-Name parameter can be used for servers with variable length
domains or for servers on machines with multiple internet addresses. For
example, to allow connection to a machine named tix as tix,
tix.company.com, or tix.eng.company.com, an administrator would
have three IP-Name entries, one for each of the connection names.
To allow connection to a machine with multiple internet addresses like
tix.company.com, tix.biggercompany.com, and tix.evenbigger.com,
an administrator would create an IP-Name entry for each of those names.
-

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


|>
| From:  |
|>
  
>--|
  |"Nall, Roger"   
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |04/17/2009 07:57 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: OT-Domain Name Change
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

Regards,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

I wouldn't expect much of an impact then.  I believe your main impact will
be client connections.  This includes any web service integrations you may
have.  Any thing connecting to your servers either native or web will need
to know the new fqdn, unless all of your connections use the short name, in
that case you wouldn't need to do anything other than update the DNS...do
you have many 3rd party integrations?


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
**
All of our applications are custom and we do not uses $SERVER$ anywhere.

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo

RESOLVED: Custom Approval Question

[Pierson, Shawn]

I found the solution using BMC's knowledge base (which isn't working with IE 6 
for me but is working with Firefox if anyone else is having issues.)  I'm not 
happy that I had to create a field in the reserved range of field ids, but it 
worked and that is what matters for now.


In this case, the customer had created a field in the custom range (536870917 
field ID) on the application form and had added it to both of the joins for the 
approval server - the two way join between the application form and AP:Detail 
and the 3-way join between the application form and AP:Detail-Signature. We 
restarted the approval server and set the Definition Check Interval to 0, 
however, there was no change.

What fixed this was to use a field in the Remedy Reserved range. Customer 
created a field ID in the reserved range and used this for the first approver 
and this worked.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, April 17, 2009 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Approval Question

**
Shawn,
Did you make your new field visible on all the AP join forms with Change?

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, April 17, 2009 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Custom Approval Question

**
Good morning,

Based on everyone's feedback a few days ago, I decided against using the Change 
Manager field to do approvals by testers.  I set up a new field and have that 
being populated correctly, but there is an issue I am getting with trying to 
set up that user as an approver.

Basically, I set up an ad-hoc process (the only one being used at this time) 
and modeled it after how the Change Manager field can be set up for ad hoc 
approvals.  Everything seems to be correct, except that when I go into the 
logs, I see the following error when it tries to find the first approver.

Process a 'New-Details' command
Working with process Change Requsted For Approval
Create a new Approval Detail record
   created new entry with ID 0004222
Check auto-approve rules
Checking for Signature Collector Rules
Skip self-approve rules as approval request not from originator of 
entry
Check for self-assign as approval not initiated by owner
   Option set to never self-assign
Get first approver
 * Field specified for first approver is not defined on the form
 Field specified for first approver is not defined on the form (ARAPPERR 
4603)
536871244
Set approval details record for this entry to state Error
   Clean all related support entries attached to detail record
Perform done rules
   Process done rule Change Requested - Error
  --> Match -- done rule applied
   Starting processing of set fields operation
  TempApprovalServerResult (301311800) = Error
  Change Request Status (7) = 5
  Status Reason (100150) =
  Active Approval (103278) =
   Done processing of set fields operation
   Process done rule Change Requested - Cancelled
  --> Failed -- done rule failed
   Process done rule Change Requested - Rejected
  --> Failed -- done rule failed
   Process done rule Change Requested - Approved
  --> Failed -- done rule failed
   Approval operation completed -- master record updated
 Operation cancelled due to error (ARAPPNOTE 4502)
New-Details - CHG:Infrastructure Change - CRQ2074
Delete pending item -- 0996386

Any suggestions on how this can be addressed?  I'm thinking I have to add my 
new field somewhere else, but it's on CHG:Infrastructure Change and even the 
three way form for approvals so I can show other approvers who did the testing. 
 Where else should it go?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


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Re: Couldn't locate the Email form - ARERR 9801

[Lockwood, Teresa L]

Thanks Janie.  We got this working in the wee hours of the morning.  We
had started archiving on the Email Messages form a few days ago.  So
after hearing what you've said we think that after the Oracle db
password was reset Remedy was seeing those strange aliases on the Email
Messages form and was confused, because it started working as soon as we
sat the aliases to match the form name.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Janie Sprenger
Sent: Friday, April 17, 2009 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

Do you have an archive or backup form of AR System Email Messages?   Or
any other form with the word 'Email' in it, other than the AR System
forms?  I've seen where the email engine identifies a different form for
Email Messages and that causes issues.  This often happens after an App
restart when some type of action has occurred with the DB.  I've found
that removing the 'other' form and stopping/starting ARS and Email will
fix that issue, but not sure if that's the issue your having.

 

HTH,

 

Janie

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, April 17, 2009 4:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

** 

Yes, it's there.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the
server?

 

Joe

 



From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated :-)

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 


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Re: HUMOR: Etiquette Question: Is PHAT offensive?

[Rick Cook]

My rule is that if you have to ask, it ain't the pants. 

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Howard Richter 

Date: Fri, 17 Apr 2009 11:29:13 
To: 
Subject: Re: HUMOR: Etiquette Question: Is PHAT offensive?


If you get charged for two pairs, then it does.

On Fri, Apr 17, 2009 at 11:21 AM, Gidd  wrote:

> ** Does the WUT make my pants look PHAT ?
>
>
>
>
> Gidd
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Couldn't locate the Email form - ARERR 9801

[Tanner, Doug]

I have seen this in the past with a couple of Customers, ended up being
corruption of the form/fields. There is a switch you put in the ar.cfg
(ar.conf)

That will "recreate" (import) the forms on a restart.

 

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Janie Sprenger
Sent: Friday, April 17, 2009 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

** 

Do you have an archive or backup form of AR System Email Messages?   Or
any other form with the word 'Email' in it, other than the AR System
forms?  I've seen where the email engine identifies a different form for
Email Messages and that causes issues.  This often happens after an App
restart when some type of action has occurred with the DB.  I've found
that removing the 'other' form and stopping/starting ARS and Email will
fix that issue, but not sure if that's the issue your having.

 

HTH,

 

Janie

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, April 17, 2009 4:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

** 

Yes, it's there.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the
server?

 

Joe

 



From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated J

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 


This email (including any attachments) may contain information that is
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Re: HUMOR: Etiquette Question: Is PHAT offensive?

[Howard Richter]

If you get charged for two pairs, then it does.

On Fri, Apr 17, 2009 at 11:21 AM, Gidd  wrote:

> ** Does the WUT make my pants look PHAT ?
>
>
>
>
> Gidd
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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HUMOR: Etiquette Question: Is PHAT offensive?

[Gidd]

Does the WUT make my pants look PHAT ?
 

 

Gidd 


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Re: OT-Domain Name Change

[LJ Longwing]

Good luck, feel free to come back if you do experience problems :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change


** 

While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

 

Regards,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

I wouldn't expect much of an impact then.  I believe your main impact will
be client connections.  This includes any web service integrations you may
have.  Any thing connecting to your servers either native or web will need
to know the new fqdn, unless all of your connections use the short name, in
that case you wouldn't need to do anything other than update the DNS...do
you have many 3rd party integrations?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

All of our applications are custom and we do not uses $SERVER$ anywhere.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

What applications are we dealing with?  If it's ITSM I'll let someone else
answer...but in our environment it would be a big change because we use
$SERVER$ in both filters and server side perl scripts ALLOT...so we would
need to update all of that to accommodate the new domainbut you would
need to know your system and its workflow to know if that sort of change
would affect your custom system, if you are custom.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is being
retired. I am wondering if anyone has gone through this and give me some
idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Re: OT-Domain Name Change

[Nall, Roger]

While we have several 3rd party integrations most all use either a short
name or IP address. Thanks for the information.

 

Regards,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

I wouldn't expect much of an impact then.  I believe your main impact
will be client connections.  This includes any web service integrations
you may have.  Any thing connecting to your servers either native or web
will need to know the new fqdn, unless all of your connections use the
short name, in that case you wouldn't need to do anything other than
update the DNS...do you have many 3rd party integrations?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

All of our applications are custom and we do not uses $SERVER$ anywhere.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

What applications are we dealing with?  If it's ITSM I'll let someone
else answer...but in our environment it would be a big change because we
use $SERVER$ in both filters and server side perl scripts ALLOT...so we
would need to update all of that to accommodate the new domainbut
you would need to know your system and its workflow to know if that sort
of change would affect your custom system, if you are custom.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is
being retired. I am wondering if anyone has gone through this and give
me some idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Change Notification Question - CI Owners

[Chris Danaceau]

I did not see this looking through the Change and Asset notifications.   Is 
there a notification that gets sent to a CI owner upon completion of a related 
Change request?
 
ITSM 7, patch 9 (Change and Asset)
ARS 7.1 patch 6
 
TIA
-- 
Chris Danaceau
AttivaSoft Solutions Architect

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Re: Couldn't locate the Email form - ARERR 9801

[Janie Sprenger]

Do you have an archive or backup form of AR System Email Messages?   Or any
other form with the word 'Email' in it, other than the AR System forms?
I've seen where the email engine identifies a different form for Email
Messages and that causes issues.  This often happens after an App restart
when some type of action has occurred with the DB.  I've found that removing
the 'other' form and stopping/starting ARS and Email will fix that issue,
but not sure if that's the issue your having.

 

HTH,

 

Janie

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, April 17, 2009 4:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

** 

Yes, it's there.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the server?

 

Joe

 

  _  

From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed via
Admin tool earlier tonight; could this be causing the error?  Any help is
appreciated J

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 


This email (including any attachments) may contain information that is
private or business confidential. If you received this email in error,
please delete it from your system without copying it and notify sender by
reply email so that our records can be corrected. 

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Re: OT-Domain Name Change

[LJ Longwing]

I wouldn't expect much of an impact then.  I believe your main impact will
be client connections.  This includes any web service integrations you may
have.  Any thing connecting to your servers either native or web will need
to know the new fqdn, unless all of your connections use the short name, in
that case you wouldn't need to do anything other than update the DNS...do
you have many 3rd party integrations?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change


** 

All of our applications are custom and we do not uses $SERVER$ anywhere.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

What applications are we dealing with?  If it's ITSM I'll let someone else
answer...but in our environment it would be a big change because we use
$SERVER$ in both filters and server side perl scripts ALLOT...so we would
need to update all of that to accommodate the new domainbut you would
need to know your system and its workflow to know if that sort of change
would affect your custom system, if you are custom.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is being
retired. I am wondering if anyone has gone through this and give me some
idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Making the fat client thinner

[Meyer, Jennifer L]

Reinstall the fat client.  

Whenever you feel it's becoming a bit, err, voluptuous, search on C:/ for *.arf 
and *.arv and delete everything that comes up.  DO NOT delete ar.ini.  This 
will send your favorites and recent searches to the recycle bin, but it will 
fix any issues you have if you've inadvertently hosed your views.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 17, 2009 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Tell it to only accept lower case letters in small font sizes. And NEVER 
maximize the window. Its just empty pixels. 

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Pierson, Shawn" 

Date: Fri, 17 Apr 2009 08:08:13 
To: 
Subject: Re: Etiquette Question: Is Fat Client offensive?


I need help now.  I had the fat client installed on my PC, and thought I would 
be a nice guy and help it lose some weight.  So I deleted the contents of the 
C:\Home directory and C:\Program Files\AR System\User\resdlls\ which did make 
it thinner, but now it doesn't work.

Any suggestions?  Is the best way to help the fat client lose weight exercise?  
I run my fat client every day and if anything it gets larger with all the cache 
downloaded for the different forms.

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: OT-Domain Name Change

[Nall, Roger]

All of our applications are custom and we do not uses $SERVER$ anywhere.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

What applications are we dealing with?  If it's ITSM I'll let someone
else answer...but in our environment it would be a big change because we
use $SERVER$ in both filters and server side perl scripts ALLOT...so we
would need to update all of that to accommodate the new domainbut
you would need to know your system and its workflow to know if that sort
of change would affect your custom system, if you are custom.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

** 

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is
being retired. I am wondering if anyone has gone through this and give
me some idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Re: SQL statement

[Ashton, Jim (JUS)]

The following works for SQL Server in a similar situation.  Not sure
what the corollary to "OPENDATASOURCE" is for Oracle.

SELECT X.* FROM OPENDATASOURCE('Microsoft.jet.OLEDB.4.0',
'Data Source=\\usranfb\transfer\Shopinfo\shopdetail.mdb;
Jet OLEDB:Database Password=;')... X
WHERE SHOP_PFCNTR = $Shop number$

 is an optional database level password - if there is no
database password on the .mdb file I think you can omit the entire "Jet
OLEDB:Database Password=;" phrase.

 is the name of the table containing the SHOP_PFCNTR field
in your Access database.

Hope this helps,
Jim.

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Re: OT-Domain Name Change

[LJ Longwing]

What applications are we dealing with?  If it's ITSM I'll let someone else
answer...but in our environment it would be a big change because we use
$SERVER$ in both filters and server side perl scripts ALLOT...so we would
need to update all of that to accommodate the new domainbut you would
need to know your system and its workflow to know if that sort of change
would affect your custom system, if you are custom.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change


** 

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is being
retired. I am wondering if anyone has gone through this and give me some
idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Re: OT-Domain Name Change

[Nall, Roger]

DNS domain.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change

 

By domain do you mean Windows domain or DNS Domain?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change

** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is
being retired. I am wondering if anyone has gone through this and give
me some idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Re: OT-Domain Name Change

[LJ Longwing]

By domain do you mean Windows domain or DNS Domain?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT-Domain Name Change


** 

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is being
retired. I am wondering if anyone has gone through this and give me some
idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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OT-Domain Name Change

[Nall, Roger]

Good Morning All,

 

The domain that all of my Remedy application/db servers are part of is
being retired. I am wondering if anyone has gone through this and give
me some idea of how this may affect my applications.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 


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Re: FW: BMC Software Invites You to a User Technology Day in Houston

[Audrey H Franklin]

Good Morning Clare,

I have not received a single invitation for BMC New York User Technology Day. 
How do I put myself on the List?

Thanks for sharing and please advise.

Audrey Franklin
New York University
ITS-ECOMS
audrey.frank...@nyu.edu

- Original Message -
From: "Sanford, Claire" 
Date: Thursday, April 16, 2009 11:40 am
Subject: FW: BMC Software Invites You to a User Technology Day in Houston
To: arslist@ARSLIST.ORG


> This is the 4th time I have received this... wonder if they are not
>  getting good attendance?
>  
>  
>  
>  From: BMC Software
>  Sent: Thursday, April 16, 2009 10:36 AM
>  To: Sanford, Claire
>  Subject: BMC Software Invites You to a User Technology Day in Houston
>  
>  
>  
>   
>   <   
>   <  
>  <  
>  <
>   < 
>  BMC Technology Day   
>   <   
>   <   
>   <   
>   <   
>   <   
>   <   
>   <   
>  Join BMC Software for the premier BMC User Technology Day in Houston,
>  April 30, 2009. This event provides an opportunity for all BMC Software
>  users to learn about new updates and to network with peers. 
>  
>  Location
>  Intercontinental Hotel
>   W. Loop-South
>  Houston, TX 
>  
>  Date
>  April 30, 2009
>  8:30 a.m. - 4:30 p.m.
>  
>  
>  Parking
>  Please use the hotel parking and bring your parking ticket to the
>  meeting for validation. 
>  
>  Agenda
>  
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  8:30 a.m.Registration and Breakfast  
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  9:00 a.m.Welcome and Introductions   
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  9:15 a.m. BSM: The Next Generation of BMC Software   
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  10:00 a.m. b...@bmc
>  John Richey - BMC Software, Office of the CIO
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  11:00 a.m. Break 
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  11:15 a.m. Customer Presenter
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  12:00 p.m.   Lunch   
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  1:45 p.m. Breakout Sessions (attendees will select 
>  one to attend):
>  > Service Support
>  > Service Assurance
>  > Service Automation 
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  3:45 p.m. Application Problem Resolution (APR): The Hidden Cost
>  of Developing and Supporting Applications
>   <  
>  <
>   <  
>  <
>   <  
>  <
>  4:30 p.m. Closing and Wrap-up
>   <  
>  <
>   <  
>  <
>   <   
>   <   
>  Register Now
>  <
>   <   
>   <   
>   <  
>  <  
>  <
>  
>  To ensure you continue to receive e-mails like this, please add
>  bmcsoftw...@email.bmc.com 
>  to your address book now. (c) Copyright 2009 BMC Software, Inc.Legal
>  <  | 
>  Unsubscribe
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>   
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Re: Custom Approval Question

[Pierson, Shawn]

It is visible on CHG:ChangeAPDetailSignature.  Are there other forms it should 
be visible on?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, April 17, 2009 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Approval Question

**
Shawn,
Did you make your new field visible on all the AP join forms with Change?

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, April 17, 2009 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Custom Approval Question

**
Good morning,

Based on everyone's feedback a few days ago, I decided against using the Change 
Manager field to do approvals by testers.  I set up a new field and have that 
being populated correctly, but there is an issue I am getting with trying to 
set up that user as an approver.

Basically, I set up an ad-hoc process (the only one being used at this time) 
and modeled it after how the Change Manager field can be set up for ad hoc 
approvals.  Everything seems to be correct, except that when I go into the 
logs, I see the following error when it tries to find the first approver.

Process a 'New-Details' command
Working with process Change Requsted For Approval
Create a new Approval Detail record
   created new entry with ID 0004222
Check auto-approve rules
Checking for Signature Collector Rules
Skip self-approve rules as approval request not from originator of 
entry
Check for self-assign as approval not initiated by owner
   Option set to never self-assign
Get first approver
 * Field specified for first approver is not defined on the form
 Field specified for first approver is not defined on the form (ARAPPERR 
4603)
536871244
Set approval details record for this entry to state Error
   Clean all related support entries attached to detail record
Perform done rules
   Process done rule Change Requested - Error
  --> Match -- done rule applied
   Starting processing of set fields operation
  TempApprovalServerResult (301311800) = Error
  Change Request Status (7) = 5
  Status Reason (100150) =
  Active Approval (103278) =
   Done processing of set fields operation
   Process done rule Change Requested - Cancelled
  --> Failed -- done rule failed
   Process done rule Change Requested - Rejected
  --> Failed -- done rule failed
   Process done rule Change Requested - Approved
  --> Failed -- done rule failed
   Approval operation completed -- master record updated
 Operation cancelled due to error (ARAPPNOTE 4502)
New-Details - CHG:Infrastructure Change - CRQ2074
Delete pending item -- 0996386

Any suggestions on how this can be addressed?  I'm thinking I have to add my 
new field somewhere else, but it's on CHG:Infrastructure Change and even the 
three way form for approvals so I can show other approvers who did the testing. 
 Where else should it go?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


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Re: Etiquette Question: Is Fat Client offensive?

[Shyman, Jonathan]

No, see, that's no good beacuse it infers the existence of a "smart" client.

You know, a client that will fill out most of the fields on a form for you, get 
you coffee, ask your boss for a raise and tell you it can't open the pod bay 
doors now.

:)

J.T. Shyman


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Reiser, John J
Sent: Fri 4/17/2009 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?
 
How about the dumb client? ARText Ver 1.5

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, April 17, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")

ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
Note it is fatter than the Fat web client by two more capital sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However, you
might also have called it the "OMUT" OSF/Motif User Tool too. But as I
only used it a few times I really do not want to try to remember it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool, was that
v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
as the "FAT client", but fatter than the Fat web client by one capital
letter.)

Did I forget any clients? I thought that there was an ARS Shell out
there too, but I can not seem to find it right now. :(

[ It is Friday right? :) ]

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Apr 16, 2009 at 10:13 PM, Axton  wrote:
> ** I've used thick client/thin client to differentiate the clients.  But
> that was back in the days of arweb/remedy web (did I get that right; the
> cobwebs are getting thick).
>
> Axton
>
> On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf 
> wrote:
>>
>> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
>> even Big Boned Client? :)
>>
>> Tauf Chowdhury

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Re: Etiquette Question: Is Fat Client offensive?

[Jim Coryat]

For me I use desktop client and web client.  Seems to be more readily
understandable for those users who are new to the Remedy system.  Fat
client went out with the client server architecture of the 90's.

 

~Jim 

From: Axton [mailto:axton.gr...@gmail.com] 
Sent: Thursday, April 16, 2009 8:13 PM
Subject: Re: Etiquette Question: Is Fat Client offensive?

 

** I've used thick client/thin client to differentiate the clients.  But
that was back in the days of arweb/remedy web (did I get that right; the
cobwebs are getting thick).

Axton

On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf
 wrote:

Why is it FAT client? Why couldn't it be Chubby Client or Portly Client
or even Big Boned Client? :)

Tauf Chowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779


 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L

Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to refer
to the Admin Tool as the "True Windows Administration Tool" to
differentiate it from the "Developer Studio."

I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use "WAT" for Windows
Administration Tool.  Now that it's called "Developer Studio", that
acronym will most likely fade away.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.
WUT is actually an old name that has been around for a long time.
Probably was used much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that "WUT" stands for "windows user tool."
When did we stop saying "fat client" and "thin client" or "mid tier?"
 
Are "fat" and ""thin" outmoded with today's networking capabilities, or
simply offensive with today's caloric-challenged society?  Someone
please answer definitively, because "WUT" threw me for a loop for a
couple of weeks, and I felt really dumb.
 
I'm seriously confused at the loss of the fat client.
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM
& ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.
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Re: Etiquette Question: Is Fat Client offensive?

[Howard Richter]

If its too Fat will BMC charge more for it, like United?

On Fri, Apr 17, 2009 at 9:38 AM, Reiser, John J wrote:

> How about the dumb client? ARText Ver 1.5
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Carey Matthew Black
> Sent: Friday, April 17, 2009 7:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Etiquette Question: Is Fat Client offensive?
>
> Axton,
>
> I think I was more like this:
>
> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")
>
> ARWeb was the "thin web client" (DHTML/Javascript based)
>
> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
> Note it is fatter than the Fat web client by two more capital sized
> letters.)
>
> You also had to deal with the UUT. (Un*x User Tool). However, you
> might also have called it the "OMUT" OSF/Motif User Tool too. But as I
> only used it a few times I really do not want to try to remember it in
> a negative way. Rather I will choose to focus on the positive
> memories It's dead.
>
> Then you also had to deal with the MUT. (Macintosh User Tool, was that
> v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
> as the "FAT client", but fatter than the Fat web client by one capital
> letter.)
>
> Did I forget any clients? I thought that there was an ARS Shell out
> there too, but I can not seem to find it right now. :(
>
> [ It is Friday right? :) ]
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Thu, Apr 16, 2009 at 10:13 PM, Axton  wrote:
> > ** I've used thick client/thin client to differentiate the clients.  But
> > that was back in the days of arweb/remedy web (did I get that right; the
> > cobwebs are getting thick).
> >
> > Axton
> >
> > On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf  >
> > wrote:
> >>
> >> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client
> or
> >> even Big Boned Client? :)
> >>
> >> Tauf Chowdhury
>
>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Etiquette Question: Is Fat Client offensive?

[Rick Cook]

Tell it to only accept lower case letters in small font sizes. And NEVER 
maximize the window. Its just empty pixels. 

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Pierson, Shawn" 

Date: Fri, 17 Apr 2009 08:08:13 
To: 
Subject: Re: Etiquette Question: Is Fat Client offensive?


I need help now.  I had the fat client installed on my PC, and thought I would 
be a nice guy and help it lose some weight.  So I deleted the contents of the 
C:\Home directory and C:\Program Files\AR System\User\resdlls\ which did make 
it thinner, but now it doesn't work.

Any suggestions?  Is the best way to help the fat client lose weight exercise?  
I run my fat client every day and if anything it gets larger with all the cache 
downloaded for the different forms.

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Re: Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g

[Rick Cook]

Which version of Vista?
--Original Message--
From: Tristan Roppel
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g
Sent: Apr 17, 2009 6:26 AM

Hi folks,

Have anybody of you experience in installing Remedy 7.1 Patch 4 on 
Oracle 11g and Windows Vista ?
The setup process of the server stops without any error message.
I'm able to start the BMC server service, but i can not connect to the 
server by the user tool !
When i log on to the server with the user "Demo", i get the error 
message "ARWARN (59), No user available".

When i try to install this on windows xp, it works !

Cheers

Tristan

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Sent from my Verizon Wireless BlackBerry

Re: Etiquette Question: Is Fat Client offensive?

[Reiser, John J]

How about the dumb client? ARText Ver 1.5

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, April 17, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")

ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
Note it is fatter than the Fat web client by two more capital sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However, you
might also have called it the "OMUT" OSF/Motif User Tool too. But as I
only used it a few times I really do not want to try to remember it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool, was that
v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
as the "FAT client", but fatter than the Fat web client by one capital
letter.)

Did I forget any clients? I thought that there was an ARS Shell out
there too, but I can not seem to find it right now. :(

[ It is Friday right? :) ]

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Apr 16, 2009 at 10:13 PM, Axton  wrote:
> ** I've used thick client/thin client to differentiate the clients.  But
> that was back in the days of arweb/remedy web (did I get that right; the
> cobwebs are getting thick).
>
> Axton
>
> On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf 
> wrote:
>>
>> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
>> even Big Boned Client? :)
>>
>> Tauf Chowdhury

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Re: Custom Approval Question

[Chowdhury, Tauf]

Shawn,

Did you make your new field visible on all the AP join forms with
Change? 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, April 17, 2009 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Custom Approval Question

 

** 

Good morning,

 

Based on everyone's feedback a few days ago, I decided against using the
Change Manager field to do approvals by testers.  I set up a new field
and have that being populated correctly, but there is an issue I am
getting with trying to set up that user as an approver.

 

Basically, I set up an ad-hoc process (the only one being used at this
time) and modeled it after how the Change Manager field can be set up
for ad hoc approvals.  Everything seems to be correct, except that when
I go into the logs, I see the following error when it tries to find the
first approver.

 

Process a 'New-Details' command

Working with process Change Requsted For Approval

Create a new Approval Detail record

   created new entry with ID 0004222

Check auto-approve rules

Checking for Signature Collector Rules

Skip self-approve rules as approval request not from
originator of entry

Check for self-assign as approval not initiated by owner

   Option set to never self-assign

Get first approver

 * Field specified for first approver is not defined on the form

 Field specified for first approver is not defined on the form
(ARAPPERR 4603)

536871244

Set approval details record for this entry to state Error

   Clean all related support entries attached to detail record

Perform done rules

   Process done rule Change Requested - Error

  --> Match -- done rule applied

   Starting processing of set fields operation

  TempApprovalServerResult (301311800) = Error

  Change Request Status (7) = 5

  Status Reason (100150) = 

  Active Approval (103278) = 

   Done processing of set fields operation

   Process done rule Change Requested - Cancelled

  --> Failed -- done rule failed

   Process done rule Change Requested - Rejected

  --> Failed -- done rule failed

   Process done rule Change Requested - Approved

  --> Failed -- done rule failed

   Approval operation completed -- master record updated

 Operation cancelled due to error (ARAPPNOTE 4502)

New-Details - CHG:Infrastructure Change - CRQ2074

Delete pending item -- 0996386

 

Any suggestions on how this can be addressed?  I'm thinking I have to
add my new field somewhere else, but it's on CHG:Infrastructure Change
and even the three way form for approvals so I can show other approvers
who did the testing.  Where else should it go?

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

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 . If you cannot access
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for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
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Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g

[Tristan Roppel]

Hi folks,

Have anybody of you experience in installing Remedy 7.1 Patch 4 on 
Oracle 11g and Windows Vista ?

The setup process of the server stops without any error message.
I'm able to start the BMC server service, but i can not connect to the 
server by the user tool !
When i log on to the server with the user "Demo", i get the error 
message "ARWARN (59), No user available".


When i try to install this on windows xp, it works !

Cheers

Tristan

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Custom Approval Question

[Pierson, Shawn]

Good morning,

Based on everyone's feedback a few days ago, I decided against using the Change 
Manager field to do approvals by testers.  I set up a new field and have that 
being populated correctly, but there is an issue I am getting with trying to 
set up that user as an approver.

Basically, I set up an ad-hoc process (the only one being used at this time) 
and modeled it after how the Change Manager field can be set up for ad hoc 
approvals.  Everything seems to be correct, except that when I go into the 
logs, I see the following error when it tries to find the first approver.

Process a 'New-Details' command
Working with process Change Requsted For Approval
Create a new Approval Detail record
   created new entry with ID 0004222
Check auto-approve rules
Checking for Signature Collector Rules
Skip self-approve rules as approval request not from originator of 
entry
Check for self-assign as approval not initiated by owner
   Option set to never self-assign
Get first approver
 * Field specified for first approver is not defined on the form
 Field specified for first approver is not defined on the form (ARAPPERR 
4603)
536871244
Set approval details record for this entry to state Error
   Clean all related support entries attached to detail record
Perform done rules
   Process done rule Change Requested - Error
  --> Match -- done rule applied
   Starting processing of set fields operation
  TempApprovalServerResult (301311800) = Error
  Change Request Status (7) = 5
  Status Reason (100150) =
  Active Approval (103278) =
   Done processing of set fields operation
   Process done rule Change Requested - Cancelled
  --> Failed -- done rule failed
   Process done rule Change Requested - Rejected
  --> Failed -- done rule failed
   Process done rule Change Requested - Approved
  --> Failed -- done rule failed
   Approval operation completed -- master record updated
 Operation cancelled due to error (ARAPPNOTE 4502)
New-Details - CHG:Infrastructure Change - CRQ2074
Delete pending item -- 0996386

Any suggestions on how this can be addressed?  I'm thinking I have to add my 
new field somewhere else, but it's on CHG:Infrastructure Change and even the 
three way form for approvals so I can show other approvers who did the testing. 
 Where else should it go?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



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Re: has anyone has or is currently using Abydos with Remedy 7.1

[Elry]

Hi Jorge...

We are currently using the Abydos Designer & Analyzer for a major
client (just over a year now).  Both products are great.

Let me know what you are trying to do & I can tell you if the product
is right for your needs.



On Apr 16, 10:17 am, "Meyer, Jennifer L" 
wrote:
> We are using Abydos with 7.0, and we really like it.  We've had it for about 
> 9 months and haven't discovered any bugs.  It makes workflow diagramming with 
> Visio very easy.  It also allows you to export workflow related to a form or 
> series of forms to Excel, rather than digging them un from log files.
>
> Jennifer Meyer
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Rob Cvetkovski
> Sent: Wednesday, April 15, 2009 9:49 AM
> To: arsl...@arslist.org
> Subject: Re: has anyone has or is currently using Abydos with Remedy 7.1
>
> Jorge,
>
> I have used Abydos with 7.1 before (license expired)!
> Its a good product - i wrote up a pros/cons regarding its useability.
> It provides nice graphical image in Visio of the workflow in case you need to 
> track down any dependancies.
> I'm not sure of the cost - i was only using a trail license.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Jorge Polo
> Sent: Wed 15/04/2009 7:55 AM
> To: arsl...@arslist.org
> Subject: has anyone has or is currently using Abydos with Remedy 7.1
>
> **
>
> Good morning,
>
> I wanted to know if anyone has or is currently using Abydos with Remedy 7.1 
> or any other version? If you are or have can you comment on your experience 
> with it?.
>
> Thank you.
>
> Portions of this message may be confidential under an exemption to Ohio's 
> public records law or under a legal privilege. If you have received this 
> message in error or due to an unauthorized transmission or interception, 
> please delete all copies from your system without disclosing, copying, or 
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Re: Creating a ticket in Remedy Using Outlook Forms

[Rakshit Bhandary]

Rahul,

I have not developed this, but i know that it can be achieved. Wont be a
difficult task if u know a bit of VB. Otherwise u will find lot of resources
on net regarding working with Outlook forms and how to send mails using
that.

Regards,
Rakshit

On Fri, Apr 17, 2009 at 6:36 PM, Rahul Takle  wrote:

> **
>
> Hi Rakshit,
>
>
>
>   If possible can you please provide me the complete source code to do
> the below process.
>
>
>
> Best Regards
>
>
>
> Rahul B. Takle
>
>
>
> IT Application Security Analyst
>
> India Information Technology Centre
>
> Eaton Technologies Pvt. Ltd.
>
> Phone: +91 - 20 - 66338256
>
> Mobile: +91 - 9881508409
>
> Email: rahulbta...@eaton.com
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rakshit Bhandary
> *Sent:* Friday, April 17, 2009 6:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Creating a ticket in Remedy Using Outlook Forms
>
>
>
> ** This is simple... Create Outlook forms where user can enter the required
> details. Put a button on this form which will trigger a mail to your remedy
> server. When user clicks on this, send across the mail with the requuired
> values to the Remedy server.
>
> On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle 
> wrote:
>
> **
>
>   Yes. But the outlook form is with the values “Summary”, “Submitter”
> and “Details” as Labels and
>
>   the corresponding values as text typed in the Text Fields.
>
>
>
> Best Regards
>
>
>
> Rahul B. Takle
>
>
>
> IT Application Security Analyst
>
> India Information Technology Centre
>
> Eaton Technologies Pvt. Ltd.
>
> Phone: +91 - 20 - 66338256
>
> Mobile: +91 - 9881508409
>
> Email: rahulbta...@eaton.com
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* Friday, April 17, 2009 6:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Creating a ticket in Remedy Using Outlook Forms
>
>
>
> Are you asking for the email template where the field name is given,
> followed by a colon, then the value, like this?
>
>
>
> Summary: Can’t open Remedy
>
> Submitter: joe
>
> Details: I can’t get to the Remedy web site.
>
>
>
>
>
> Jennifer Meyer
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rahul Takle
> *Sent:* Friday, April 17, 2009 8:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Creating a ticket in Remedy Using Outlook Forms
>
>
>
> Hi,
>
>
>
>   Can anyone please tell me that process to create a ticket in Remedy
> using Outlook Forms.
>
>
>
> I have a couple of Outlook Forms from which I want to directly create a
> ticket in Remedy once I receive the form in a mailbox.
>
>
>
> The ticket should be filled with the details like summary, description,
> requestor, CTI’s, group, Case Type, Status, Priority etc. and the outlook
> form being attached to the ticket in Remedy.
>
>
>
> Best Regards
>
>
>
> Rahul B. Takle
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
> the Answers Are"_
>
>
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> Are"_
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Re: Etiquette Question: Is Fat Client offensive?

[Pierson, Shawn]

I need help now.  I had the fat client installed on my PC, and thought I would 
be a nice guy and help it lose some weight.  So I deleted the contents of the 
C:\Home directory and C:\Program Files\AR System\User\resdlls\ which did make 
it thinner, but now it doesn't work.

Any suggestions?  Is the best way to help the fat client lose weight exercise?  
I run my fat client every day and if anything it gets larger with all the cache 
downloaded for the different forms.

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Creating a ticket in Remedy Using Outlook Forms

[Rahul Takle]

Hi Rakshit,

 

  If possible can you please provide me the complete source code to
do the below process.

 

Best Regards

 

Rahul B. Takle

 

IT Application Security Analyst

India Information Technology Centre

Eaton Technologies Pvt. Ltd.

Phone: +91 - 20 - 66338256

Mobile: +91 - 9881508409

Email: rahulbta...@eaton.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary
Sent: Friday, April 17, 2009 6:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

** This is simple... Create Outlook forms where user can enter the
required details. Put a button on this form which will trigger a mail to
your remedy server. When user clicks on this, send across the mail with
the requuired values to the Remedy server.

On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle 
wrote:

** 

  Yes. But the outlook form is with the values "Summary",
"Submitter" and "Details" as Labels and

  the corresponding values as text typed in the Text Fields.

 

Best Regards

 

Rahul B. Takle

 

IT Application Security Analyst

India Information Technology Centre

Eaton Technologies Pvt. Ltd.

Phone: +91 - 20 - 66338256

Mobile: +91 - 9881508409

Email: rahulbta...@eaton.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

Are you asking for the email template where the field name is given,
followed by a colon, then the value, like this?

 

Summary: Can't open Remedy

Submitter: joe

Details: I can't get to the Remedy web site.

 

 

Jennifer Meyer



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms

 

Hi,

 

  Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.

 

I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.

 

The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.

 

Best Regards

 

Rahul B. Takle

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
"Where the Answers Are"_ 


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Re: Creating a ticket in Remedy Using Outlook Forms

[Rahul Takle]

If possible can you please give me the complete source code.

 

Best Regards

 

Rahul B. Takle

 

IT Application Security Analyst

India Information Technology Centre

Eaton Technologies Pvt. Ltd.

Phone: +91 - 20 - 66338256

Mobile: +91 - 9881508409

Email: rahulbta...@eaton.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

This is straight form Administering BMC Remedy Email Engine 7.0, Using
Email Templates

 

Schema: HD Incident

Server: POLYCARP.eng.remedy.com

Login: Demo

Password:

Action: Submit

# Values: Submit, Query

Format: Short

# Values: Short, Full

 

Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office Of Information Technology Services

Service Delivery Division

ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.gov

http://its.state.nc.us  

 

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

  Yes. But the outlook form is with the values "Summary",
"Submitter" and "Details" as Labels and

  the corresponding values as text typed in the Text Fields.

 

Best Regards

 

Rahul B. Takle

 

IT Application Security Analyst

India Information Technology Centre

Eaton Technologies Pvt. Ltd.

Phone: +91 - 20 - 66338256

Mobile: +91 - 9881508409

Email: rahulbta...@eaton.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

Are you asking for the email template where the field name is given,
followed by a colon, then the value, like this?

 

Summary: Can't open Remedy

Submitter: joe

Details: I can't get to the Remedy web site.

 

 

Jennifer Meyer



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms

 

Hi,

 

  Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.

 

I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.

 

The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.

 

Best Regards

 

Rahul B. Takle

 

 

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Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
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Re: Creating a ticket in Remedy Using Outlook Forms

[Rakshit Bhandary]

This is simple... Create Outlook forms where user can enter the required
details. Put a button on this form which will trigger a mail to your remedy
server. When user clicks on this, send across the mail with the requuired
values to the Remedy server.

On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle  wrote:

> **
>
>   Yes. But the outlook form is with the values “Summary”, “Submitter”
> and “Details” as Labels and
>
>   the corresponding values as text typed in the Text Fields.
>
>
>
> Best Regards
>
>
>
> Rahul B. Takle
>
>
>
> IT Application Security Analyst
>
> India Information Technology Centre
>
> Eaton Technologies Pvt. Ltd.
>
> Phone: +91 - 20 - 66338256
>
> Mobile: +91 - 9881508409
>
> Email: rahulbta...@eaton.com
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* Friday, April 17, 2009 6:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Creating a ticket in Remedy Using Outlook Forms
>
>
>
> Are you asking for the email template where the field name is given,
> followed by a colon, then the value, like this?
>
>
>
> Summary: Can’t open Remedy
>
> Submitter: joe
>
> Details: I can’t get to the Remedy web site.
>
>
>
>
>
> Jennifer Meyer
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rahul Takle
> *Sent:* Friday, April 17, 2009 8:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Creating a ticket in Remedy Using Outlook Forms
>
>
>
> Hi,
>
>
>
>   Can anyone please tell me that process to create a ticket in Remedy
> using Outlook Forms.
>
>
>
> I have a couple of Outlook Forms from which I want to directly create a
> ticket in Remedy once I receive the form in a mailbox.
>
>
>
> The ticket should be filled with the details like summary, description,
> requestor, CTI’s, group, Case Type, Status, Priority etc. and the outlook
> form being attached to the ticket in Remedy.
>
>
>
> Best Regards
>
>
>
> Rahul B. Takle
>
>
>
>
>   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
> the Answers Are"_

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Re: Creating a ticket in Remedy Using Outlook Forms

[Meyer, Jennifer L]

This is straight form Administering BMC Remedy Email Engine 7.0, Using Email 
Templates

Schema: HD Incident
Server: POLYCARP.eng.remedy.com
Login: Demo
Password:
Action: Submit
# Values: Submit, Query
Format: Short
# Values: Short, Full


Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office Of Information Technology Services

Service Delivery Division

ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.gov

http://its.state.nc.us



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

  Yes. But the outlook form is with the values "Summary", "Submitter" and 
"Details" as Labels and
  the corresponding values as text typed in the Text Fields.

Best Regards

Rahul B. Takle

IT Application Security Analyst
India Information Technology Centre
Eaton Technologies Pvt. Ltd.
Phone: +91 - 20 - 66338256
Mobile: +91 - 9881508409
Email: rahulbta...@eaton.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

Are you asking for the email template where the field name is given, followed 
by a colon, then the value, like this?

Summary: Can't open Remedy
Submitter: joe
Details: I can't get to the Remedy web site.



Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms

Hi,

  Can anyone please tell me that process to create a ticket in Remedy using 
Outlook Forms.

I have a couple of Outlook Forms from which I want to directly create a ticket 
in Remedy once I receive the form in a mailbox.

The ticket should be filled with the details like summary, description, 
requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form 
being attached to the ticket in Remedy.

Best Regards

Rahul B. Takle


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
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Re: Creating a ticket in Remedy Using Outlook Forms

[Rahul Takle]

  Yes. But the outlook form is with the values "Summary",
"Submitter" and "Details" as Labels and

  the corresponding values as text typed in the Text Fields.

 

Best Regards

 

Rahul B. Takle

 

IT Application Security Analyst

India Information Technology Centre

Eaton Technologies Pvt. Ltd.

Phone: +91 - 20 - 66338256

Mobile: +91 - 9881508409

Email: rahulbta...@eaton.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms

 

Are you asking for the email template where the field name is given,
followed by a colon, then the value, like this?

 

Summary: Can't open Remedy

Submitter: joe

Details: I can't get to the Remedy web site.

 

 

Jennifer Meyer



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms

 

Hi,

 

  Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.

 

I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.

 

The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.

 

Best Regards

 

Rahul B. Takle

 

 

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Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_

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Re: Creating a ticket in Remedy Using Outlook Forms

[Meyer, Jennifer L]

Are you asking for the email template where the field name is given, followed 
by a colon, then the value, like this?

Summary: Can't open Remedy
Submitter: joe
Details: I can't get to the Remedy web site.



Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms

Hi,

  Can anyone please tell me that process to create a ticket in Remedy using 
Outlook Forms.

I have a couple of Outlook Forms from which I want to directly create a ticket 
in Remedy once I receive the form in a mailbox.

The ticket should be filled with the details like summary, description, 
requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form 
being attached to the ticket in Remedy.

Best Regards

Rahul B. Takle


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Creating a ticket in Remedy Using Outlook Forms

[Rahul Takle]

Hi,

 

  Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.

 

I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.

 

The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.

 

Best Regards

 

Rahul B. Takle

 

 


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Need a Carrige return in Open Window Action

[Shrestha, Manjari R.]

Hello,

 

I am trying to set a carriage return while doing a open window action
but am not able to make it happen. I tried to use , /n and "".  

I am trying to write on a work log different variable with a carriage
return after each variable. Any help would be much appreciated. 

 

 

Thanks!

 

Manjari R. Shrestha

Programmer Analyst 

 

SAIC

12530 Parklawn Drive, Suite 350

Rockville, MD 20852

Office: (301) 998-7364

ranj...@saic.com

   

 


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Re: Etiquette Question: Is Fat Client offensive?

[Carey Matthew Black]

Axton,

I think I was more like this:

RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client")

ARWeb was the "thin web client" (DHTML/Javascript based)

WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
Note it is fatter than the Fat web client by two more capital sized
letters.)

You also had to deal with the UUT. (Un*x User Tool). However, you
might also have called it the "OMUT" OSF/Motif User Tool too. But as I
only used it a few times I really do not want to try to remember it in
a negative way. Rather I will choose to focus on the positive
memories It's dead.

Then you also had to deal with the MUT. (Macintosh User Tool, was that
v3? or just v2?) Which I would call a "FAt client". (Not quite as fat
as the "FAT client", but fatter than the Fat web client by one capital
letter.)

Did I forget any clients? I thought that there was an ARS Shell out
there too, but I can not seem to find it right now. :(

[ It is Friday right? :) ]

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Apr 16, 2009 at 10:13 PM, Axton  wrote:
> ** I've used thick client/thin client to differentiate the clients.  But
> that was back in the days of arweb/remedy web (did I get that right; the
> cobwebs are getting thick).
>
> Axton
>
> On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf 
> wrote:
>>
>> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
>> even Big Boned Client? :)
>>
>> Tauf Chowdhury

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Re: Couldn't locate the Email form - ARERR 9801

[Lockwood, Teresa L]

Yes, it's there.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the
server?

 

Joe

 



From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated :-)

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 

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Are"_


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Re: FW: BMC Software Invites You to a User Technology Day in Houston

[Kelly Deaver]

**
We are getting good attendance and I've seen the agenda. There is some good stuff there :)
If you are in the Houston area you should attend. Also there are tech days in other cities. Check
the website - http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,,8028426_35074116_42007146,00.html
 
Claire, maybe the auto-mailer just REALLY wants you there!
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: FW: BMC Software Invites You to a User Technology Day inHoustonFrom: "Sanford, Claire" Date: Thu, April 16, 2009 10:39 amTo: arslist@ARSLIST.ORG** 
This is the 4th time I have received this... wonder if they are not getting good attendance?


From: BMC SoftwareSent: Thursday, April 16, 2009 10:36 AMTo: Sanford, ClaireSubject: BMC Software Invites You to a User Technology Day in Houston





















BMC Technology Day


























Join BMC Software for the premier BMC User Technology Day in Houston, April 30, 2009. This event provides an opportunity for all BMC Software users to learn about new updates and to network with peers. 
LocationIntercontinental Hotel W. Loop-SouthHouston, TX 
DateApril 30, 20098:30 a.m. – 4:30 p.m.
ParkingPlease use the hotel parking and bring your parking ticket to the meeting for validation. 
Agenda












8:30 a.m. 
Registration and Breakfast










9:00 a.m. 
Welcome and Introductions










9:15 a.m.
BSM: The Next Generation of BMC Software 










10:00 a.m.
b...@bmcJohn Richey – BMC Software, Office of the CIO 










11:00 a.m.
Break










11:15 a.m.
Customer Presenter










12:00 p.m. 
Lunch










1:45 p.m.
Breakout Sessions (attendees will select one to attend):> Service Support> Service Assurance> Service Automation 










3:45 p.m.
Application Problem Resolution (APR): The Hidden Cost of Developing and Supporting Applications










4:30 p.m.
Closing and Wrap-up

























To ensure you continue to receive e-mails like this, please add bmcsoftw...@email.bmc.com to your address book now. © Copyright 2009 BMC Software, Inc.Legal | UnsubscribeBMC Software - 2101 CityWest Blvd, Attn: Email Policy, Houston, TX 77042 
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Re: AR Server crashes while copying a form

[Zaheer Malik]

 
Thanks for the information marty

I have hashed out the Brie server start up, but still got the same problem

The server seems to terminate with "signal 11".

Does any one have any idea what the "signal 11" relates too.


Fri Apr 17 11:17:46 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Fri Apr 17 11:17:46 2009 11

-Original Message-
From: Marty.Thorin [mailto:thorin.ma...@we-energies.com] 
Sent: 16 April 2009 8:26 PM
To: Zaheer Malik; arslist@ARSLIST.ORG
Subject: RE: AR Server crashes while copying a form

Dear Zaheer:
We had the same issue.  We fixed it by turning off the Brie server.  A 
couple of months later we went through the entire list of work for the Brie 
server.  (This is found in forms.)  We deleted this work (which was the culprit 
of the problem), and restarted the Brie server.
It has run quietly ever since.

Thorin

-Original Message-
From: Zaheer Malik [mailto:z.ma...@ftel.co.uk]
Sent: Thursday, April 16, 2009 3:04 AM
Subject: AR Server crashes while copying a form

Hi all

 
Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently with 
ARNOTE 20 (and others), when trying to copy a view from our main helpdesk form 
& then save.

 
Currently the the form has 658 fields and 26 views.

 
ARError log below

 
can any one help or direct me to the possible cause

 
thanks in advance

 
Tue Apr  14 13:56:01 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Dispatch : AR System Application server terminated 
when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 14:03:05 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:03:05 2009 11
Tue Apr  14 14:03:11 2009  Dispatch : Cannot establish a network connection to 
the AR System server (remedy.z.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of desired 
type)  ARERR - 90 Tue Apr  14 14:17:37 2009  0 : AR System server terminated 
when a signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:17:37 2009 11
Tue Apr  14 14:18:12 2009  Dispatch : Cannot establish a network connection to 
the AR System server (remedy.z.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of desired 
type)  ARERR - 90 Tue Apr  14 14:20:00 2009  0 : AR System server terminated 
when a signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:20:00 2009 11
Tue Apr  

Re: SQL statement

[Matt Worsdell]

John

 

You'll need a "database link" set up. One for your dba I would imagine.

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: 16 April 2009 22:14
To: arslist@ARSLIST.ORG
Subject: SQL statement

 


Need a little help with an SQL statement.   

I am trying to populate fields in INC management from an Access Database on
a shared network drive. 
My set field SQL statement so far is : 

SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE
SHOP_PFCNTR = $Shop number$ 


When I populate the shop number in my INC I get the following error. 
"ARERR [552] Failure during SQL operation to the database : ORA-00903:
invalid table name" 

I don't think it knows where the location is. 

Help 


*
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Re: Sybase

[Hyunkel v2.0]

I'm agree with that. But unfortunatelly is not upon me the decission to change 
the requirements

Thanks Joe :)


Hugo Ruesga 
perotsystems® 
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

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the intended recipient, please do not read, copy, or use it, and do not 
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Date: Fri, 17 Apr 2009 00:14:39 -0700
From: joe_rem...@yahoo.com
Subject: Re: Sybase
To: arslist@ARSLIST.ORG

**



Sorry can't help it but say that is a really bad solution for generating unique 
values.. Why not use a combination of first name, last name plus another unique 
value like maybe the birthday and zip code or something to generate that unique 
value? You would have a far greater chance for two John Smiths not to be born 
on the same day from the same zip code.
 
Joe




From: Hyunkel v2.0 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 1:00:55 AM
Subject: Sybase

** 

Hi Listers:

I'm running out with an issue with Sybase

I  have a table with some duplicate values, like this:

First Name | Last Name | Customer ID | entry id
John | Smith   | 1| 123
John | Smith   | 2| 124
John | Simmons   | 3| 125
John | Simmons   | 4| 126

I run from remedy a
 sql to synchronize the Customer ID and set it as "First Name+Last Name"

so the result table must be:

First Name | Last Name | Customer ID  | entry id
John | Smith   | JohnSmith | 123
John | Smith   | JohnSmith | 124
John | Simmons   | JohnSimmons | 125
John | Simmons   | JohnSimmons | 126

But The Customer ID must be a unique value, so this rule generates that exists 
on the system duplicate records.

I need to find a SQL statement that:

* Identify duplicate records.
* Let set as Customer ID the entry id value

I'm usign sybase 13, actually i have sql sentences to give the
 number of duplicate records, but those don't let me update due the subquery 
returns more than 1 row.

Any thoughts?

Any help will be appreciate

Best Regards




Hugo Ruesga 
perotsystems® 
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




  
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Re: Sybase

[Joe DeSouza]

Sorry can't help it but say that is a really bad solution for generating unique 
values.. Why not use a combination of first name, last name plus another unique 
value like maybe the birthday and zip code or something to generate that unique 
value? You would have a far greater chance for two John Smiths not to be born 
on the same day from the same zip code.

Joe




From: Hyunkel v2.0 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 1:00:55 AM
Subject: Sybase

** Hi Listers:

I'm running out with an issue with Sybase

I  have a table with some duplicate values, like this:

First Name | Last Name | Customer ID | entry id
John | Smith   | 1    | 123
John | Smith   | 2    | 124
John | Simmons   | 3    | 125
John | Simmons   | 4    | 126

I run from remedy a sql to synchronize the Customer ID and set it as "First 
Name+Last Name"

so the result table must be:

First Name | Last Name | Customer ID  | entry id
John | Smith   | JohnSmith | 123
John | Smith   | JohnSmith | 124
John | Simmons   | JohnSimmons | 125
John | Simmons   | JohnSimmons | 126

But The Customer ID must be a unique value, so this rule generates that exists 
on the system duplicate records.

I need to find a SQL statement that:

* Identify duplicate records.
* Let set as Customer ID the entry id value

I'm usign sybase 13, actually i have sql sentences to give the number of 
duplicate records, but those don't let me update due the subquery returns more 
than 1 row.

Any thoughts?

Any help will be appreciate

Best Regards



Hugo Ruesga 
perotsystems®
US  972.577.7000
MX +52 (33) 3332.3868
PPlease consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




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Re: "Authentication failed " while viewing Remedy70 WS wsdl

[Joe DeSouza]

If you have a web server user configured in the Mid-Tier, try resetting that 
password.. Something there must be messed up?

Joe



From: maggie2007 
To: arslist@ARSLIST.ORG
Sent: Thursday, April 16, 2009 7:11:49 PM
Subject: "Authentication failed " while viewing Remedy70 WS wsdl

I did the similar installation for Remedy70 as Remedy 63 (no problem to view 
WSDL in webservice design GUI), but cannot view WSDL, got error "

The following error(s) occurred while trying to process your request: 

ARERR [623] 
Authentication failed  "

Anybody knows what is the extra/different setup for Remedy7.0 from emedy6.3? 
Thanks in advance.




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Re: Couldn't locate the Email form - ARERR 9801

[Joe DeSouza]

I apologize for asking the obvious, but does that form exist on the server?

Joe




From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 
I’m seeing the following error message and none of my emails are going out.
 
Couldn't locate the Email form. (ARERR 9801)
Couldn't locate the Email form. : AR System Email Messages
 
Have restarted application to no avail.  The oracle password was changed via 
Admin tool earlier tonight; could this be causing the error?  Any help is 
appreciated J
 
Terri
 
AR Server: 6.3 Patch 24 on UNIX AIX 5.3
SQL – Oracle 9.2.5
ITSM v 5.6
MidTier 6.3 Patch 20 on Windows 2003 NT server




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