Robert02 Kern is out of the office.
I will be out of the office starting 21.04.2009 and will not return until 29.04.2009. I will work on your email after my return. In urgent cases, please contact the Service Desk. Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARReport to Printer not working on Mid-Tier
Hi all, We have workflow to generate an arreport and run it to printer. This works fine on the User tool, but on the Mid-tier a new window appears and loads the homepage again. Has anyone encountered this before and is ther a fix? AR Server 7.1 Patch 3 AR Mid-Tier 7.1 Patch 5 Oracle 10 Solaris 10 -- View this message in context: http://n2.nabble.com/ARReport-to-Printer-not-working-on-Mid-Tier-tp2668790p2668790.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC has updated the external website- old URLs changed
Uday Joshi schrieb: ** After login, you try to navigate to Secured support site it gives error. On the main support page, earlier, the support contract information used to be displayed (at least by clicking My Support Central), now it is not visible Best Regards, Uday Joshi *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Monday, April 20, 2009 23:54 *To:* arslist@ARSLIST.ORG *Subject:* BMC has updated the external website- old URLs changed ** Hi All, As someone has probably noticed, BMC updated its website over the weekend. The new format will hopefully be easier to navigate. However, because of the change, URLs that you have in your bookmarks may no longer work. Here are some of the most common places that I visit - so if you want to update your bookmarks, you can start with these: _AR System Documentation (all versions starting page)_: http://webapps.bmc.com/support/faces/prodallversions.jsp?seqid=108018 _Atrium / Remedy Compatibility Matrices_: http://www.bmc.com/support/reg/remedy-compatibility.html _Product Support Policy_: http://www.bmc.com/support/product-support-policy.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ * Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This home page sucks ! I can not login ! Not well done ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Vendor Form ARDBC LDAP bind error.
Evidently you can either simple bind to AD or use SSL. There is no negotiate option. I find it interesting, from what I read, that Microsoft excludes their own products from this security requirement. Thanks, Mark Mark Lev Director of Remedy Operations 703-672-4390 703-399-6155 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Tuesday, April 21, 2009 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: Vendor Form ARDBC LDAP bind error. This looks familiar ... Check the securty setting on the DC's. Does it have required security certificate. If so you will have issues Sent from my iPhone On Apr 20, 2009, at 12:39 PM, Mark Lev mark@rightstarsystems.com wrote: We are getting this error when trying to connect a Vendor Form to our AD. Anyone have any ideas what/how to resolve this. LDAP admin isn't sure what is causing this between AD and Remedy. Error message below - Cannot connect to the directory service : Strong authentication required (LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, vece (ARERR 3375) - LDAP authentication is working. Password is strong. We believe it has to do with Network security: LDAP client signing requirements policy, but we have tried options including setting to None, and this didn't resolve. I have not found turn on integrity checking anywhere on how to do this. They are not using SSL. Windows Server 2003 SP2 ARS 7.1 ITSM 7.0.3 all latest patch levels If you need more details, please let me know. I appreciate any assistance on this error. Thanks, Mark __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Vendor Form ARDBC LDAP bind error.
The DC's have to have the setting shut off as well as the servers Bmc does not know how to handle it.. Sent from my iPhone On Apr 21, 2009, at 7:05 AM, Pat Zandi remedy...@gmail.com wrote: This looks familiar ... Check the securty setting on the DC's. Does it have required security certificate. If so you will have issues Sent from my iPhone On Apr 20, 2009, at 12:39 PM, Mark Lev mark@rightstarsystems.com wrote: We are getting this error when trying to connect a Vendor Form to our AD. Anyone have any ideas what/how to resolve this. LDAP admin isn't sure what is causing this between AD and Remedy. Error message below - Cannot connect to the directory service : Strong authentication required (LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, vece (ARERR 3375) - LDAP authentication is working. Password is strong. We believe it has to do with Network security: LDAP client signing requirements policy, but we have tried options including setting to None, and this didn't resolve. I have not found turn on integrity checking anywhere on how to do this. They are not using SSL. Windows Server 2003 SP2 ARS 7.1 ITSM 7.0.3 all latest patch levels If you need more details, please let me know. I appreciate any assistance on this error. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to add attachments while submitting incidents through emails
Hi All, I have created a filter which creates incidents through email once i get entry into email message form. But i m not able to get attachment which is sent with the emails .Please can some one guide me how to add attachments while creating incidents or modifying incidents through email. Regards, Salma -- View this message in context: http://n2.nabble.com/How-to-add-attachments-while-submitting-incidents-through-emails-tp2669391p2669391.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Vendor Form ARDBC LDAP bind error.
This looks familiar ... Check the securty setting on the DC's. Does it have required security certificate. If so you will have issues Sent from my iPhone On Apr 20, 2009, at 12:39 PM, Mark Lev mark@rightstarsystems.com wrote: We are getting this error when trying to connect a Vendor Form to our AD. Anyone have any ideas what/how to resolve this. LDAP admin isn't sure what is causing this between AD and Remedy. Error message below - Cannot connect to the directory service : Strong authentication required (LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, vece (ARERR 3375) - LDAP authentication is working. Password is strong. We believe it has to do with Network security: LDAP client signing requirements policy, but we have tried options including setting to None, and this didn't resolve. I have not found turn on integrity checking anywhere on how to do this. They are not using SSL. Windows Server 2003 SP2 ARS 7.1 ITSM 7.0.3 all latest patch levels If you need more details, please let me know. I appreciate any assistance on this error. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Vendor Form ARDBC LDAP bind error.
I know it breaks a lot of stuff Sent from my iPhone On Apr 21, 2009, at 7:13 AM, Mark Lev mark@rightstarsystems.com wrote: Evidently you can either simple bind to AD or use SSL. There is no negotiate option. I find it interesting, from what I read, that Microsoft excludes their own products from this security requirement. Thanks, Mark Mark Lev Director of Remedy Operations 703-672-4390 703-399-6155 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Tuesday, April 21, 2009 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: Vendor Form ARDBC LDAP bind error. This looks familiar ... Check the securty setting on the DC's. Does it have required security certificate. If so you will have issues Sent from my iPhone On Apr 20, 2009, at 12:39 PM, Mark Lev mark@rightstarsystems.com wrote: We are getting this error when trying to connect a Vendor Form to our AD. Anyone have any ideas what/how to resolve this. LDAP admin isn't sure what is causing this between AD and Remedy. Error message below - Cannot connect to the directory service : Strong authentication required (LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, vece (ARERR 3375) - LDAP authentication is working. Password is strong. We believe it has to do with Network security: LDAP client signing requirements policy, but we have tried options including setting to None, and this didn't resolve. I have not found turn on integrity checking anywhere on how to do this. They are not using SSL. Windows Server 2003 SP2 ARS 7.1 ITSM 7.0.3 all latest patch levels If you need more details, please let me know. I appreciate any assistance on this error. Thanks, Mark __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR [9391]
Hi All, I have got following error during request creation from SRM when i am clicking Request Entry link: ARERR [9391] No module with name SRMSServiceRequestBrowser was found in the following configured module server(s) []. Please guide me abouyt this. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: FW: BMC Software Invites You to a User Technology Day in Houston
** Of course my leverage of a link and BMC's redo of the site didn't work well together Try this -http://www.bmc.com/events/ Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: FW: BMC Software Invites You to a User Technology Day inHoustonFrom: "Gareth Oliver" gareth.oli...@planwell.netDate: Mon, April 20, 2009 12:33 amTo: "Deaver, Kelly" kelly_dea...@bmc.com, kdea...@kellydeaver.com Hi Kelly, That URL gives me a 404 page not found error. Regards,Gareth From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Friday, 17 April 2009 9:33 PMTo:ARSListSubject:Re: FW: BMC Software Invites You to a User Technology Day in Houston ** We are getting good attendance and I've seen the agenda. There is some good stuff there :) If you are in the Houston area you should attend. Also there are tech days in other cities. Check the website -http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,,8028426_35074116_42007146,00.html Claire, maybe the auto-mailer just REALLY wants you there! Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: FW: BMC Software Invites You to a User Technology Day inHoustonFrom: "Sanford, Claire" claire.sanf...@memorialhermann.orgDate: Thu, April 16, 2009 10:39 amTo: arslist@ARSLIST.ORG** This is the 4th time I have received this... wonder if they are not getting good attendance? From: BMC SoftwareSent: Thursday, April 16, 2009 10:36 AMTo: Sanford, ClaireSubject: BMC Software Invites You to a User Technology Day in Houston BMC Technology Day Join BMC Software for the premier BMC User Technology Day in Houston, April 30, 2009. This event provides an opportunity for all BMC Software users to learn about new updates and to network with peers. LocationIntercontinental Hotel W. Loop-SouthHouston, TX DateApril 30, 20098:30 a.m. – 4:30 p.m. ParkingPlease use the hotel parking and bring your parking ticket to the meeting for validation. Agenda 8:30 a.m. Registration and Breakfast 9:00 a.m. Welcome and Introductions 9:15 a.m. BSM: The Next Generation of BMC Software 10:00 a.m. b...@bmcJohn Richey – BMC Software, Office of the CIO 11:00 a.m. Break 11:15 a.m. Customer Presenter 12:00 p.m. Lunch 1:45 p.m. Breakout Sessions (attendees will select one to attend): Service Support Service Assurance Service Automation 3:45 p.m. Application Problem Resolution (APR): The Hidden Cost of Developing and Supporting Applications 4:30 p.m. Closing and Wrap-up To ensure you continue to receive e-mails like this, please add bmcsoftw...@email.bmc.com toyour address book now. © Copyright 2009 BMC Software, Inc.Legal | UnsubscribeBMC Software - 2101 CityWest Blvd, Attn: Email Policy, Houston, TX 77042 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Workflow on the Web (UNCLASSIFIED)
Michael - does the user you are logging in with have a specific application that can read the CTM:People form? E.g., Change Submitter Read or Incident Submitter Read or something like that? We also have a custom application that we use and the query against the CTM:People form will not work unless we specifically assign one of the OOB application licenses with at least a Read license to use against it. Of couse, I'm not sure why the behavior would differ in the WUT, but if you haven't tried this it's worth a test run. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: Monday, April 20, 2009 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow on the Web (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE ALL: Thanks for the suggestions. - Yes, I manually flushed the cache before each test. - As for the view, I'm using the default Mid-Tier rendered views, which should work exactly the same as on the client. I'm not generating any web-specific views. - When I run the MT workflow logs, the relevant section looks like this: ActiveLink: SIR:Btn-Find User True actions: action 0 FieldList.Query([object Object], @, CTM:People, 4, 2) Set-fields 536870917 = Set-fields 536870959 = Set-fields 536870960 = Set-fields 536870961 = Set-fields 536870962 = Set-fields 536870963 = Set-fields 536870964 = action 1 This was from a test where I entered my own name for the search. This shows a no records match result, which sets the target fields to NULL. If I modify the A/L search to return an error if there are no matches, I get the error. (Of course, the same code on the client works, and returns all my user info.) I have also checked permissions on CTM:People (the web connection is done with the anonymous account), and all are set to Public. I'm thinking it has something to do with the fact that I'm using the WebUser account on the web, rather than a specific user login. Mike L. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, April 20, 2009 07:41 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow on the Web (UNCLASSIFIED) ** Are all the fields in question in the view that is used on the Web? Some actions will work in the WUT when the fields are not in the view but not on the web. Regards, Chuck Baldi On Sat, Apr 18, 2009 at 2:13 PM, Mahesh Chandra mchand...@gmail.com wrote: ** Have you cleared the mid-tier cache ? Mahesh On Fri, Apr 17, 2009 at 5:36 PM, Luttmann, Michael W CTR USA michael.luttm...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Hi Gang. I have an application that I'm building for use on Mid-Tier, and for some reason that I cannot determine, a simple active link (which returns user info from CTM:People on Enter) works perfectly when I test it in the WUT, but refuses to work on the web. From what I can tell from the A/L behavior, the Set Fields search qualification fails on the web (and thus, the user data fields are set to NULL). Granted, I don't do much programming specifically for Mid-Tier, so this has me baffled. - ITSM 7 - ARS 7.1 Patch 6 - Mid-Tier 7.1 - Windows 2003 servers all around Any quick ideas? Michael W. Luttmann Lead Remedy Developer Fort Carson DOIM 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org blockedhttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net blockedmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net
Re: Determining name of server group in workflow
Yeah, I was afraid it would come down to that. Problem with that is that you need Administrator permissions to query that form, if you want to do it from an active link. OK, if that's the only place I can get it from, I can work with that. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, April 20, 2009 11:31 PM To: arslist@ARSLIST.ORG Subject: Re: Determining name of server group in workflow ** Yes, Do a Set fields from the form Configuration ARDBC with a Set Fields Run-If of 'Configuration Tag' = Server-Group-Name (I think it is Server-Group-Name, check your ar.conf (ar.cfg file in Windows) for the correct keyword) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, April 20, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: Determining name of server group in workflow ** There is no $SERVERGROUP$ keyword or anything like that, so I guess notWhy do you need that for? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 04/20/09 6:20 PM To: arslist@ARSLIST.ORG Subject: Determining name of server group in workflow Hi all, I'm wondering if there is an easy way to determine the name of the server group in workflow, primarily active links. I know about the $SERVER$ keyword, but that returns the name of the current server. Is there something similar that will return the name of the server group or the server alias? Thanks, Lyle Taylor _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Determining name of server group in workflow
In this particular case, I'm looking at building a list of server.application_name for the AppSubset field for the Home Page form. In that case, I would want to be able to use the server alias rather than the specific server name, because it needs to work for the Mid Tier. However, there are other times when you might want it as well, for example, if you want to dynamically build a URL for the Mid Tier, say for custom notifications, you would again want the alias rather than the server name. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, April 20, 2009 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Determining name of server group in workflow ** There is no $SERVERGROUP$ keyword or anything like that, so I guess notWhy do you need that for? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 04/20/09 6:20 PM To: arslist@ARSLIST.ORG Subject: Determining name of server group in workflow Hi all, I'm wondering if there is an easy way to determine the name of the server group in workflow, primarily active links. I know about the $SERVER$ keyword, but that returns the name of the current server. Is there something similar that will return the name of the server group or the server alias? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Who is using SRM?
Good morning, This should be a rather simple question. How many of you are using BMC's SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don't invest a lot of time and money into it if it's not widely used enough for BMC to keep it around. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy Applications Analyst - Downers Grove, IL- Full time with Benefits, onsite, no travel requirement
We are looking for a Remedy Application Analyst to join our Front Line Support team. This onsite Downers Grove based position is full time with a generous benefits package, flexible shifts (any 9 hour shift between 7am and 7pm) as well as no travel requirements. Must have Remedy Development experience. The salary range is based on experience. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, and a worldwide partner network http://columnit.com/strategic-alliances.aspx . For more information about Column, visit www.columnit.com http://www.columnit.com/ . Job purpose: They will support and be responsible for responding to Customer support requests via email, web submit, and phone. Responsibilities will include (but not limited to) troubleshooting and resolving customer issues, running reports, documenting knowledge articles for purposes of archive and dissemination. Responsibilities will also include providing on-call (7 X 24 X 365) support on a rotational basis. They will have a general responsibility to support customers on a day-to-day basis and to maintain customer confidentiality within this role. Key responsibilities and accountabilities: * Provide support for End-User Customers both internal and external. * Provide direct support via phone and remote viewing when necessary * Provide indirect support via research, duplicating environments, through email, fax and voice mail capabilities. * Develop knowledge base articles for archiving and distribution. * Provide (7 X 24 X 365) on-call support on a rotational basis. * Setup, maintain and develop (as necessary) a personal application environment for testing, and training. * Develop and Use existing Lab application servers to resolve customer issues. * Develop and Run reports. * Develop and Run reports for Front Line Support Dept. * Resolve customer issues related to developing and running reports. * Working as part of the Front Line Support team, insure all SLA's are met or exceeded. * Keep abreast of all pertinent information and available data and resources. * Be aware of and use all technical guides for supported applications * Be aware of and use all Release notes documents for supported applications * Be aware of all product updates and patch releases and related documentation for supported applications * Obtain and maintain membership in appropriate organizations, and tech groups relative to supported applications. * Obtain and maintain certifications necessary to support manufacturers requirements for application direct support. * Other Customer Support and Front Line Support related duties as may be required, or requested. Other Requirements: Candidate should be able to communicate effectively (written and verbally). Benefits * Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance. Dental, Personal Sickness, and Personal Accident supplemental insurance benefits * CollegeAmerica 529 College Savings Plan * Paid Vacation * Roth and Traditional 401K * Employee Assistance Program Column Technologies is an Equal Opportunity Employer. Candidates can email their resumes as an MS Word document to mw...@columnit.com mailto:mw...@columnit.com?subject=senior%20remedy%20consultant%20-%20wi th%20Top%20Secret%20Clearance and write Remedy Application Analyst in the subject line. Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: Who is using SRM?
We went live with 2.2 a month ago. The current deployment covers roughly 70
internal and external non-billable IT service types with the most popular
obviously being 'Report an Incident'. Future plans include adding billable IT
services for our external customers.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, April 21, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Who is using SRM?
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Good morning,
This should be a rather simple question. How many of you are using BMC's SR=
M module in production currently? If you are using it, what types of things=
do you use it for?
We bought it and are looking at using it, but it is tedious so I want to mak=
e sure we don't invest a lot of time and money into it if it's not widely us=
ed enough for BMC to keep it around.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
Private and confidential as detailed here: http://www.sug.com/disclaimers/de=
fault.htm#Mail . If you cannot access the link, please e-mail sender.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
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divGood morning,/div
divnbsp;/div
divThis should be a rather simple question.nbsp; How many of you are usin=
g BMC#8217;s SRM module in production currently?nbsp; If you are using it,=
what types of things do you use it for?/div
divnbsp;/div
divWe bought it and are looking at using it, but it is tedious so I want t=
o make sure we don#8217;t invest a lot of time and money into it if it#821=
7;s not widely used enough for BMC to keep it around./div
divnbsp;/div
divThanks,/div
divnbsp;/div
divfont size=3D3 color=3D#1F497DbShawn Pierson /b/font/div
divfont size=3D2 color=3D#808080Remedy Developer | Southern Union/f=
ont/div
divnbsp;/div
divnbsp;/div
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Private and confidential as detailed a=0A=
href=3Dhttp://www.sug.com/disclaimers/default.htm#Mail;here/a. If you c=
annot access hyperlink, please e-mail sender.
/body
/html
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Re: Who is using SRM?
if it's not widely used enough for BMC to keep it around. If it helps in your decision, SRM is seen as an extremely critical component in the BSM strategy for BMC. I know of no currently discussed scenario where SRM would be dropped from the portfolio. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, April 21, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Who is using SRM? ** Good morning, This should be a rather simple question. How many of you are using BMC's SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don't invest a lot of time and money into it if it's not widely used enough for BMC to keep it around. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Determining name of server group in workflow
I see. It seems this would be a good request for enhancement -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Tue 04/21/09 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Determining name of server group in workflow In this particular case, I'm looking at building a list of server.application_name for the AppSubset field for the Home Page form. In that case, I would want to be able to use the server alias rather than the specific server name, because it needs to work for the Mid Tier. However, there are other times when you might want it as well, for example, if you want to dynamically build a URL for the Mid Tier, say for custom notifications, you would again want the alias rather than the server name. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, April 20, 2009 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Determining name of server group in workflow ** There is no $SERVERGROUP$ keyword or anything like that, so I guess notWhy do you need that for? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 04/20/09 6:20 PM To: arslist@ARSLIST.ORG Subject: Determining name of server group in workflow Hi all, I'm wondering if there is an easy way to determine the name of the server group in workflow, primarily active links. I know about the $SERVER$ keyword, but that returns the name of the current server. Is there something similar that will return the name of the server group or the server alias? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR [9391]
Looks like you are missing data. Look in form Data Visualization Module in the user tool and see if you have an entry for SRM. The other problem could have been that from did not get upgraded properly during your 7.5 upgrade; that seems like a know issue since we ran into that problem too. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of manoj jain Sent: Tue 04/21/09 5:55 AM To: arslist@ARSLIST.ORG Subject: ARERR [9391] Hi All, I have got following error during request creation from SRM when i am clicking Request Entry link: ARERR [9391] No module with name SRMSServiceRequestBrowser was found in the following configured module server(s) []. Please guide me abouyt this. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Who is using SRM?
We have been using SRM 2.2 Patch 2 since March 2, 2009. Previously, we were on ITSP 3.1 Request Management for years. We have currently around 130 Service Request Processes out of which ~14 are done using Advanced Interface Forms (heavily customized). We have also integrated SRM with an user-provisioing system for On-Boarding process. Thanks Mahesh On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, This should be a rather simple question. How many of you are using BMC’s SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don’t invest a lot of time and money into it if it’s not widely used enough for BMC to keep it around. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Who is using SRM?
Check out Abydos Designer - new tight integration with SRM that makes deployment quite a bit easier. http://abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.aspx Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: apaol...@columnit.com Skype ID: apaolino Web: http://www.columnit.com P Please consider the environment before printing this email This e-mail may contain privileged and confidential information and/or copyright material and is intended for the use of the addressee only. If you receive this e-mail in error, please advise the sender immediately by using the reply facility in your e-mail software and delete this e-mail from your computer system. You may not deliver copy or disclose its contents to anyone else. Any unauthorised use may be unlawful and is prohibited. Any views expressed in this e-mail are those of the individual sender and may not necessarily reflect the views of Column Technologies or its affiliated companies. This email content and transmission does not constitute an electronic signature under applicable law. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra Sent: Tuesday, April 21, 2009 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Who is using SRM? ** We have been using SRM 2.2 Patch 2 since March 2, 2009. Previously, we were on ITSP 3.1 Request Management for years. We have currently around 130 Service Request Processes out of which ~14 are done using Advanced Interface Forms (heavily customized). We have also integrated SRM with an user-provisioing system for On-Boarding process. Thanks Mahesh On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, This should be a rather simple question. How many of you are using BMC's SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don't invest a lot of time and money into it if it's not widely used enough for BMC to keep it around. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SQL statement
Thanks
With my statement
SELECT * FROM OPENDATASOURCE ('Microsoft.jet.OLEDB.4.0',
'Data Source=h:\Shopinfo\shopdetail.mdb')...ShopDetail WHERE SHOP_PFCNTR =
$Shop Number$
The error I get is the following
ARERR [552] Failure during SQL operation to the database : ORA-00933: SQL
command not properly ended
The MDB does not have a passowrd. I think I'm missing a quote somewhere.
A question I had is, do I need to setup a System Data source on the server
to this Microsoft access db or can that be done on the client?
Ashton, Jim (JUS) jim.ash...@ontario.ca
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04/17/2009 10:34 AM
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Subject
Re: SQL statement
**
The following works for SQL Server in a similar situation. Not sure what
the corollary to OPENDATASOURCE is for Oracle.
SELECT X.* FROM OPENDATASOURCE('Microsoft.jet.OLEDB.4.0',
'Data Source=\\usranfb\transfer\Shopinfo\shopdetail.mdb;
Jet OLEDB:Database Password=password;')...table name X
WHERE SHOP_PFCNTR = $Shop number$
password is an optional database level password - if there is no
database password on the .mdb file I think you can omit the entire Jet
OLEDB:Database Password=password; phrase.
table name is the name of the table containing the SHOP_PFCNTR field in
your Access database.
Hope this helps,
Jim.
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AR System Form Development Problem
Hello Users, I am beginner in AR System development. I have one problem devoping one form. I hope, I can get suggestion froms Here. Below is my Scenario. I am making Clock in Clock out Application. I have clock data form for different users which has data for employee like username, date, clockin, clockout, Approval or Reject by manager. Now I want to make one report form when I can give two different dates and I want to see total approval and rejected time for that duration for different users. Can anyone suggest me how to do that ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: Remedy Configuration Specialist - Virginia - Kforce
Location: McLean, Virginia Authorization Status: US Citizen Only Telecommute: NO Contract Type: Contract to Hire Salary: Up to 95,000 USD Clearance: Not Required TS Transformation - Service Operations Management is focused on aligning TS processes to ITIL and automating these processes via the REMEDY tool. BTI: statement: REMEDY Configuration Specialist. Responsible for the configuration, administration, development and maintenance of the REMEDY suite of tools. Primary responsibilities will include configuration of the various REMEDY modules like incident, problem, change, SLM, asset, CMDB, etc and development activities to enhance the capabilities or to integrate the REMEDY suite of applications with other tools and applications in Freddie. Also included will be the creation, population and integration of the CMDB with other tools and data sources. skill: Senior (7+ yrs) skills: REMEDY 7.x experience Development Administration Configuration Of AR Server, CMDB, Incident, Problem, Change, Asset, SLM, Service Request Module, Dashboard Analytics, Knowledge Management and any other applications that are part of the BMC REMEDY suite. The CW must have several years of experience involved in installations and implementations of REMEDY 7.x version in mid-size to large companies. Would like them to have not only played a role of a developer but a subject matter expert. Must have a good understanding of the best practices around the use of the tools and a strong understanding of the functionality of the applications both from a usability and a configuration and development perspective. CWs who have integration experience and are have been involved in building integrations between REMEDY and other tools like Bladelogic, Clearquest etc will be given preference. comments: It is important that the CW has a sound foundation in the tool suite and have been engaged in translating business requirements into functionality in the tools. Joshua Kitchen Recruiter Kforce Professional Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are att68ca9.gifatt68caa.jpgatt68cab.gifatt68cbc.jpg
ITSM 7 Automatic Task Creation (TMS)
Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7 Automatic Task Creation (TMS)
You would be better off understanding the out of box way, rather than create or own way (IMHO). You attach Task or Task Group templates by specifying them in a Change Template. You can automate the attachment of a Change Template by shoving its Instance ID into the Template ID field of CHG:Infrastructure Change. This works through CHG:ChangeInterface_Create too. The Task and Task Group templates let you define data the user selects (or is set through workflow) that can be passed along the Tasks and use to enable or bypas those so you can build complicated flows. You may not need something this complicated but if you try to do your own thing the OOB workflow is likely to give you headaches. Regards, Chuck Baldi On Tue, Apr 21, 2009 at 4:44 PM, Jon Chau jonl.c...@gmail.com wrote: ** Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7 Automatic Task Creation (TMS)
I would take it up one level, actually. Since you appear to be creating standard types of change requests, why not create a change template, relate task templates to that change template, and proceed that way? Then you only have to figure out how to use the change template in your process, and the tasks are automatically created. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jon Chau Sent: Tuesday, April 21, 2009 3:45 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Automatic Task Creation (TMS) ** Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7 Automatic Task Creation (TMS)
Jon, You can add tasks to your Change Template that will autogenerate when you create a Change from that template. You can select either Task Templates or Task Group templates to be used as part of that Change Template. It is also possible to generate a Change via the ChangeInterface_Create form as well if you have a process that populates that form to create a Change. If you pass the instance ID GUID for the Change Template in the Template ID field on that form the Change will be created using the template but workflow will prevent some details you set in the record in ChangeInterface_Create as passed by your process from being overwritten from the template but the nice thing is that if you are referencing a Change Template wtih Task Templates or Task Group Templates associated to it, the Change will be generated with those tasks generated as well. Should work like a charm. ITSM 7.02 patch 005 Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jon Chau Sent: Tuesday, April 21, 2009 4:45 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Automatic Task Creation (TMS) ** Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7 - Orphaned Tasks
Hi all, I am running ITSM 7 patch 8. The parallel post about Task Management automation triggered me posting this issue and if anyone has some ideas, that would be awesome. Basically, the issue is this: User is in the process of creating Incident/Change request. They add tasks either adhoc/template/tsg. They don't save the Incident/Change request. Now the Tasks are orphaned! No one can edit them, close them, cancel them until I go in and forcefully delete them. Has anyone found a workaround to this? Is it possible to have a filter that runs when the change/incident isn't submitted that goes and deletes the task? Thanks in advance. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7 - Orphaned Tasks
Hi, The only place you can check if there are tasks added and the entry is not saved is in Active link - Window close/Un-display. You may consider adding normal save flag and play around with the change flag to avoid quering the tasks every time you close/undisplay an entry. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Chowdhury, Tauf Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, April 21, 2009 5:15 PM Subject: ITSM 7 - Orphaned Tasks ** Hi all, I am running ITSM 7 patch 8. The parallel post about Task Management automation triggered me posting this issue and if anyone has some ideas, that would be awesome. Basically, the issue is this: User is in the process of creating Incident/Change request. They add tasks either adhoc/template/tsg. They don't save the Incident/Change request. Now the Tasks are orphaned! No one can edit them, close them, cancel them until I go in and forcefully delete them. Has anyone found a workaround to this? Is it possible to have a filter that runs when the change/incident isn't submitted that goes and deletes the task? Thanks in advance. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid-tier links in EMail notifications
Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
with the user tool, go to: AR System Administration - Server Information Then click on the Advanced tab. Set the Email Notification Web path -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 04/21/09 6:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
If that setting is left blank it uses the information in the default web path field above it. That one's set to the vip setting already. Much appreciated though J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, April 21, 2009 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** with the user tool, go to: AR System Administration - Server Information Then click on the Advanced tab. Set the Email Notification Web path -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 04/21/09 6:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Who is using SRM?
Hi, I am Manoj Jain i am using SRM currently and believe me it is very good as compare to requester console/It is like a menu card in that card all kinds of services avilable with price turnaround time. For more information mail me. Thanks Regards, Manoj Jain On 4/21/09, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, This should be a rather simple question. How many of you are using BMC’s SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don’t invest a lot of time and money into it if it’s not widely used enough for BMC to keep it around. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
