Re: Audit Trail data in AST:ComputerSystem

[Ramey, Anne]

Well, you have AST:AuditLogSystem, which might help you pull together the 
entries you need.  Then there is AST:CI Audit Log, which tracks the 
notifications.  Then there is the AST:CI Unavailability AuditLog, AST:Config 
Audity Log, AST:PurchaseOrderAuditLog...Then there is the 
CMDB:DefaultAuditLog--which seems to be where the actual audit data is stored.  
The question is how to take that data with it's guid and associate it correctly 
with the given assets so you pull just the right data.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Friday, May 08, 2009 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

** There are Audit forms for Incident, Problem and Change there is also one for 
Asset that I do not know the name of until I open my VM session. If you are 
trying to capture the audit trail information it may be difficult.


-Original Message-
From: Dwayne Martin 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 1:17 pm
Subject: Re: Audit Trail data in AST:ComputerSystem

Roger,



Yes, I am importing the data from the AST:ComputerSystem into a totally new

customized Remedy form.  And I want to include the Audit Trail.  So where do I

find it?



I don't see it on the BMC:BMC_ComputerSystem_ form.  Please tell me about this

"audit form that holds all of the details."



Dwayne



 Original message 

>Date: Fri, 8 May 2009 12:59:29 -0400

>From: Roger Justice mailto:rjust2...@aol.com>>

>Subject: Re: Audit Trail data in AST:ComputerSystem

>To: arslist@ARSLIST.ORG

>

>   ** You are looking at 2 different things. The Audit

>   trail is controlled through the Base Element form

>   and there is an audit form that holds all of the

>   details. The importing of Assets must be done

>   through either the AST join or the BMC join such as

>   Computer system. The data is stored in the

>   BMC:ComputerSystem regular form and the Base Element

>   form and the instance ID is the same on both.

>

>   -Original Message-

>   From: Dwayne Martin mailto:marti...@jmu.edu>>

>   To: arslist@ARSLIST.ORG

>   Sent: Fri, 8 May 2009 12:17 pm

>   Subject: Re: Audit Trail data in AST:ComputerSystem

>

> Good luck!  At least you can tell them that you know somebody else who tried

and

> failed.

>

> Dwayne

>

>  Original message 

> >Date: Fri, 8 May 2009 12:04:52 -0400

> >From: "Ramey, Anne" mailto:anne.ra...@its.nc.gov>>

> >Subject: Re: Audit Trail data in AST:ComputerSystem

> >To: arslist@ARSLIST.ORG

> >

> >I wish my folks would take that answer.  They want to report on it and just

> won't take no for an answer.

> >

> >Anne Ramey

> >***

> >E-mail correspondence to and from this address may be subject to the North

> Carolina Public Records Law and may be disclosed to third parties only by an

> authorized State Official.

> >

> >

> >-Original Message-

> >From: Action Request System discussion list(ARSList) 
> >[mailto:arslist@ARSLIST.ORG]

> On Behalf Of Dwayne Martin

> >Sent: Friday, May 08, 2009 12:10 PM

> >To: arslist@ARSLIST.ORG

> >Subject: Re: Audit Trail data in AST:ComputerSystem

> >

> >Anne,

> >

> >I am trying to import the data into another form.  At least you've given me a

> good excuse to tell them why I can't do it.

> >

> >Thanks,

> >Dwayne

> >

> > Original message 

> >>Date: Fri, 8 May 2009 10:47:57 -0400

> >>From: "Ramey, Anne" mailto:anne.ra...@its.nc.gov>>

> >>Subject: Re: Audit Trail data in AST:ComputerSystem

> >>To: arslist@ARSLIST.ORG

> >>

> >>I've made a similar effort recently.  It appears to be stored in a number of

> places and joined several times before reaching the form you see.  I haven't

> figured out all the details yet.

> >>

> >>Anne Ramey

> >>

> >>E-mail correspondence to and from this address may be subject to the North

> Carolina Public Records Law and may be disclosed to third parties only by an

> authorized State Official.

> >>

> >>

> >>-Original Message-

> >>From: Action Request System discussion list(ARSList) 
> >>[mailto:arslist@ARSLIST.ORG]

> On Behalf Of Dwayne Martin

> >>Sent: Friday, May 08, 2009 10:31 AM

> >>To: arslist@ARSLIST.ORG

> >>Subject: Audit Trail data in AST:ComputerSystem

> >>

> >>Dear List,

> >>

> >>On the Asset Management Module/AST:ComputerSystem form there is an "Audit

> Trail" button, which, if you click, displays a table of change

Re: Mobile Devices for CMDB

[Begosh, Kevin]

That’s what we were thinking for Blackberry’s but what about regular cell 
phones?

 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Friday, May 08, 2009 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mobile Devices for CMDB

 

** Most organizations have loaded them into Computer System and used the 
Product Catalog to segment the data.


-Original Message-
From: Begosh, Kevin 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 2:55 pm
Subject: Mobile Devices for CMDB

** 

We are in the process of loading our CMDB.  We are starting to look at mobile 
devices, Cell phones, Air Cards, Blackberry’s, PDA’s etc…

 

I was curious to what classes people have loaded these into.  I have read some 
BMC documentation and I did not really see anything pointing out mobile devices.

 

Have people used existing classes, equipment, Computer System, or created a 
class like Mobile Device?

 

Any Ideas, thoughts?

 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

_Platinum Sponsor: rmisoluti...@verizon.net   
ARSlist: "Where the Answers Are"_ 

 



A Good Credit Score is 700 or Above. See yours in just 2 easy steps! 

  

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Re: Mobile Devices for CMDB

[Roger Justice]

Most organizations have loaded them into Computer System and used the Product 
Catalog to segment the data.


-Original Message-
From: Begosh, Kevin 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 2:55 pm
Subject: Mobile Devices for CMDB


**

We are in the process of loading our CMDB.  We are starting to look at mobile 
devices, Cell phones, Air Cards, Blackberry’s, PDA’s etc…

 

I was curious to what classes people have loaded these into.  I have read some 
BMC documentation and I did not really see anything pointing out mobile devices.

 

Have people used existing classes, equipment, Computer System, or created a 
class like Mobile Device?

 

Any Ideas, thoughts?

 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 

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Re: Audit Trail data in AST:ComputerSystem

[Roger Justice]

There are Audit forms for Incident, Problem and Change there is also one for 
Asset that I do not know the name of until I open my VM session. If you are 
trying to capture the audit trail information it may be difficult.


-Original Message-
From: Dwayne Martin 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 1:17 pm
Subject: Re: Audit Trail data in AST:ComputerSystem



Roger,

Yes, I am importing the data from the AST:ComputerSystem into a totally new 
customized Remedy form.  And I want to include the Audit Trail.  So where do I 
find it?

I don't see it on the BMC:BMC_ComputerSystem_ form.  Please tell me about this 
"audit form that holds all of the details."

Dwayne

 Original message 
>Date: Fri, 8 May 2009 12:59:29 -0400
>From: Roger Justice   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>   ** You are looking at 2 different things. The Audit
>   trail is controlled through the Base Element form
>   and there is an audit form that holds all of the
>   details. The importing of Assets must be done
>   through either the AST join or the BMC join such as
>   Computer system. The data is stored in the
>   BMC:ComputerSystem regular form and the Base Element
>   form and the instance ID is the same on both.
>
>   -Original Message-
>   From: Dwayne Martin 
>   To: arslist@ARSLIST.ORG
>   Sent: Fri, 8 May 2009 12:17 pm
>   Subject: Re: Audit Trail data in AST:ComputerSystem
>
> Good luck!  At least you can tell them that you know somebody else who tried 
and
> failed.
>
> Dwayne
>
>  Original message 
> >Date: Fri, 8 May 2009 12:04:52 -0400
> >From: "Ramey, Anne"  
> >Subject: Re: Audit Trail data in AST:ComputerSystem 
> >To: arslist@ARSLIST.ORG
> >
> >I wish my folks would take that answer.  They want to report on it and just
> won't take no for an answer.
> >
> >Anne Ramey
> >***
> >E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by an
> authorized State Official.
> >
> >
> >-Original Message-
> >From: Action Request System discussion list(ARSList) 
> >[mailto:arsl...@arslist.org]
> On Behalf Of Dwayne Martin
> >Sent: Friday, May 08, 2009 12:10 PM
> >To: arslist@ARSLIST.ORG
> >Subject: Re: Audit Trail data in AST:Compute
rSystem
> >
> >Anne,
> >
> >I am trying to import the data into another form.  At least you've given me a
> good excuse to tell them why I can't do it.
> >
> >Thanks,
> >Dwayne
> >
> > Original message 
> >>Date: Fri, 8 May 2009 10:47:57 -0400
> >>From: "Ramey, Anne"  
> >>Subject: Re: Audit Trail data in AST:ComputerSystem 
> >>To: arslist@ARSLIST.ORG
> >>
> >>I've made a similar effort recently.  It appears to be stored in a number of
> places and joined several times before reaching the form you see.  I haven't
> figured out all the details yet.
> >>
> >>Anne Ramey
> >>
> >>E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by an
> authorized State Official.
> >>
> >>
> >>-Original Message-
> >>From: Action Request System discussion list(ARSList) 
> >>[mailto:arsl...@arslist.org]
> On Behalf Of Dwayne Martin
> >>Sent: Friday, May 08, 2009 10:31 AM
> >>To: arslist@ARSLIST.ORG
> >>Subject: Audit Trail data in AST:ComputerSystem
> >>
> >>Dear List,
> >>
> >>On the Asset Management Module/AST:ComputerSystem form there is an "Audit
> Trail" button, which, if you click, displays a table of changes made to that
> entry.
> >>
> >>Does anyone know where this list of changes is stored. I tried following the
> workflow, but got lost.
> >>
> >>Dwayne Martin
> >>James Madison University
> >>
> >>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
> >>
> >>___
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Mobile Devices for CMDB

[Begosh, Kevin]

We are in the process of loading our CMDB.  We are starting to look at
mobile devices, Cell phones, Air Cards, Blackberry's, PDA's etc...

 

I was curious to what classes people have loaded these into.  I have
read some BMC documentation and I did not really see anything pointing
out mobile devices.

 

Have people used existing classes, equipment, Computer System, or
created a class like Mobile Device?

 

Any Ideas, thoughts?

 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

kevin.beg...@lmco.com

 


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Re: 3 Fields into one Selection Field

[Grooms, Frederick W]

Oh...   It sounds like you need 3 SQLs unioned together then

 

Try

SELECT  field1 FROM tablex WHERE fieldontablex = '$fieldonopenform$'

UNION

SELECT  field2 FROM tablex WHERE fieldontablex = '$fieldonopenform$'

UNION

SELECT  field3 FROM tablex WHERE fieldontablex = '$fieldonopenform$'

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

 

Thanks, the vertical bars worked.  But now I'm just getting one field to
select from "717-555-2408 717-555-3254"

 

I want the customer to choose 717-555-2408 OR 717-555-3254... 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, May 08, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

What Database are you using?

 

For Oracle you use 2 vertical bars

 

SELECT DISTINCT(field1 || ' ' || field2 || ' ' || field3) FROM tablex
WHERE fieldontablex = '$fieldonopenform$'

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

 

I get an "invalid number" when I plug this into the menu and try the
select field on the form.

Lisa 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Friday, May 08, 2009 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

 

Lisa,

 You can combine multiple fields into 1 menu using a SQL menu type.

 

SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE
fieldontablex = '$fieldonopenform$'

 

 

Jason Bess

Remedy Engineer

Camp Victory, Iraq

 



From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

I'm creating an on call system and I have three fields, Work Phone, Home
Phone and Cell Phone.  I also have three other fields called Call First,
Call Second, Call Third.

 

I'd like to have the Numbers in the first three fields be a selection on
a drop down menu for each of the other three fields.  Is there a way to
do this?  (I don't think so).

 

I have it set up the they can choose from a set of responses like "Work"
"Home" and "Cell" but I would rather have the actual phone numbers for
them to choose from.

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 


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Re: 3 Fields into one Selection Field

[Kemes, Lisa]

Thanks, the vertical bars worked.  But now I'm just getting one field to select 
from "717-555-2408 717-555-3254"

I want the customer to choose 717-555-2408 OR 717-555-3254...


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, May 08, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

**
What Database are you using?

For Oracle you use 2 vertical bars

SELECT DISTINCT(field1 || ' ' || field2 || ' ' || field3) FROM tablex WHERE 
fieldontablex = '$fieldonopenform$'

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

I get an "invalid number" when I plug this into the menu and try the select 
field on the form.

Lisa


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Friday, May 08, 2009 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

Lisa,
 You can combine multiple fields into 1 menu using a SQL menu type.

SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE 
fieldontablex = '$fieldonopenform$'


Jason Bess
Remedy Engineer
Camp Victory, Iraq


From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

**
I'm creating an on call system and I have three fields, Work Phone, Home Phone 
and Cell Phone.  I also have three other fields called Call First, Call Second, 
Call Third.

I'd like to have the Numbers in the first three fields be a selection on a drop 
down menu for each of the other three fields.  Is there a way to do this?  (I 
don't think so).

I have it set up the they can choose from a set of responses like "Work" "Home" 
and "Cell" but I would rather have the actual phone numbers for them to choose 
from.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: What would $--1$ relate to?

[Robert Halstead]

Just out of curiosity, in what type of situation would you use $--1$?

On Thu, May 7, 2009 at 7:35 AM, Carey Matthew Black wrote:

> All,
>
> FWIW: The full set for any specific version of ARS can be found by
> looking that the C API header file:
> ar.h for the values that look like "AR_KEYWORD_*".
>
> Example: taken from the v6.3 ar.h file:
> "
> /* an additional AR_KEYWORD_NULL concept is mapped to AR_DATA_TYPE_NULL */
>
>  /* codes for keywords supported */
> #define AR_KEYWORD_DEFAULT  0 /* admin defined default for the
> field */
> #define AR_KEYWORD_USER 1 /* login name of the current user */
> #define AR_KEYWORD_TIMESTAMP2 /* current date/time */
> #define AR_KEYWORD_TIME_ONLY3 /* current time (date defaults to */
>  /*  today)*/
> #define AR_KEYWORD_DATE_ONLY4 /* current date (time defaults to */
>
> ...  ...
>
> #define AR_KEYWORD_GROUPIDS40 /* group ids for groups current user
> */
>  /*  is a member of
> */
> #define AR_KEYWORD_NO  41 /* no more keywords !! Returns NO */
>
> #define AR_MAX_KEYWORD_USED41  /* set to code for "highest" keyword
> */
> "
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> 2009/5/7 Brian Bishop :
> > **
> >
> > Dave,
> >
> >
> >
> > The value $--1$ is a Remedy keyword conversion that means $NULL$. So in
> your
> > case it is checking that the fields are NULL.
> >
> >
> >
> > Here is a list of keywords conversions I compiled many years ago which
> may
> > have been added to since doing it.
> >
> >
> >
> > $-1$ = $USER$
> >
> > $-2$ = $TIMESTAMP$
> >
> > $--1$= $NULL$
> >
> > $-6$ = $SERVER$
> >
> > $-5$ = $SCHEMA$
> >
> > $-0$=$DEFAULT$
> >
> > $-4$=$DATE$
> >
> > $-14$=$LASTCOUNT$
> >
> > $-13$=$LASTID$
> >
> > $-3$-$TIME$
> >
> > $-7$=$WEEKDAY$
> >
> >
> >
> >
> >
> > Brian Bishop
> >
> > Goldstag Consultants Ltd
> >
> > tel: +44 (0)7973 746832
> >
> >
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Barber, David
> > Sent: 07 May 2009 13:44
> > To: arslist@ARSLIST.ORG
> > Subject: What would $--1$ relate to?
> >
> >
> >
> > **
> >
> > Seen on a macro/search - field 1 = $--1$  and also a little later in the
> > same search - field 2 = $--1$
> >
> > The first field is an assignee, but the second is just a flag.  Not
> exactly
> > obvious what it does at all.  Any ideas?
> >
> > Ta
> >
> > Dave
> >
> > This e-mail has been scanned for viruses by the Cable & Wireless e-mail
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on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead

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OT: Friday Humor

[Grooms, Frederick W]

1. Stress Puppy:  A person who seems to thrive on being stressed out and
whiney

2. Is Visine.com a site for sore eyes??

3. What did the DNA say to the other DNA?Do these genes make me look
fat?

4. The primary function of the design engineer is to make things
difficult for the manufacturer and impossible for the serviceman.

5. Life is like a taxi.  The meter keeps a-ticking whether you are
getting somewhere or just standing still.

6. If you ate pasta and antipasta, would you still be hungry?

7. Play-Doh and microwave should never be used in the same sentence.

8. If you're riding ahead of the herd, take a look back every now and
then to make sure it's still there.

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Re: 3 Fields into one Selection Field

[Grooms, Frederick W]

What Database are you using?

 

For Oracle you use 2 vertical bars

 

SELECT DISTINCT(field1 || ' ' || field2 || ' ' || field3) FROM tablex
WHERE fieldontablex = '$fieldonopenform$'

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

 

I get an "invalid number" when I plug this into the menu and try the
select field on the form.

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Friday, May 08, 2009 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

 

Lisa,

 You can combine multiple fields into 1 menu using a SQL menu type.

 

SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE
fieldontablex = '$fieldonopenform$'

 

 

Jason Bess

Remedy Engineer

Camp Victory, Iraq

 



From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

** 

I'm creating an on call system and I have three fields, Work Phone, Home
Phone and Cell Phone.  I also have three other fields called Call First,
Call Second, Call Third.

 

I'd like to have the Numbers in the first three fields be a selection on
a drop down menu for each of the other three fields.  Is there a way to
do this?  (I don't think so).

 

I have it set up the they can choose from a set of responses like "Work"
"Home" and "Cell" but I would rather have the actual phone numbers for
them to choose from.

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 


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Re: 3 Fields into one Selection Field

[Kemes, Lisa]

I get an "invalid number" when I plug this into the menu and try the select 
field on the form.




Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Friday, May 08, 2009 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field

**
Lisa,
 You can combine multiple fields into 1 menu using a SQL menu type.

SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE 
fieldontablex = '$fieldonopenform$'



Jason Bess
Remedy Engineer
Camp Victory, Iraq


From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

**
I'm creating an on call system and I have three fields, Work Phone, Home Phone 
and Cell Phone.  I also have three other fields called Call First, Call Second, 
Call Third.

I'd like to have the Numbers in the first three fields be a selection on a drop 
down menu for each of the other three fields.  Is there a way to do this?  (I 
don't think so).

I have it set up the they can choose from a set of responses like "Work" "Home" 
and "Cell" but I would rather have the actual phone numbers for them to choose 
from.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Audit Trail data in AST:ComputerSystem

[Dwayne Martin]

Roger,

Yes, I am importing the data from the AST:ComputerSystem into a totally new 
customized Remedy form.  And I want to include the Audit Trail.  So where do I 
find it?

I don't see it on the BMC:BMC_ComputerSystem_ form.  Please tell me about this 
"audit form that holds all of the details."

Dwayne

 Original message 
>Date: Fri, 8 May 2009 12:59:29 -0400
>From: Roger Justice   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>   ** You are looking at 2 different things. The Audit
>   trail is controlled through the Base Element form
>   and there is an audit form that holds all of the
>   details. The importing of Assets must be done
>   through either the AST join or the BMC join such as
>   Computer system. The data is stored in the
>   BMC:ComputerSystem regular form and the Base Element
>   form and the instance ID is the same on both.
>
>   -Original Message-
>   From: Dwayne Martin 
>   To: arslist@ARSLIST.ORG
>   Sent: Fri, 8 May 2009 12:17 pm
>   Subject: Re: Audit Trail data in AST:ComputerSystem
>
> Good luck!  At least you can tell them that you know somebody else who tried 
> and
> failed.
>
> Dwayne
>
>  Original message 
> >Date: Fri, 8 May 2009 12:04:52 -0400
> >From: "Ramey, Anne"  
> >Subject: Re: Audit Trail data in AST:ComputerSystem 
> >To: arslist@ARSLIST.ORG
> >
> >I wish my folks would take that answer.  They want to report on it and just
> won't take no for an answer.
> >
> >Anne Ramey
> >***
> >E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by an
> authorized State Official.
> >
> >
> >-Original Message-
> >From: Action Request System discussion list(ARSList) 
> >[mailto:arsl...@arslist.org]
> On Behalf Of Dwayne Martin
> >Sent: Friday, May 08, 2009 12:10 PM
> >To: arslist@ARSLIST.ORG
> >Subject: Re: Audit Trail data in AST:ComputerSystem
> >
> >Anne,
> >
> >I am trying to import the data into another form.  At least you've given me a
> good excuse to tell them why I can't do it.
> >
> >Thanks,
> >Dwayne
> >
> > Original message 
> >>Date: Fri, 8 May 2009 10:47:57 -0400
> >>From: "Ramey, Anne"  
> >>Subject: Re: Audit Trail data in AST:ComputerSystem 
> >>To: arslist@ARSLIST.ORG
> >>
> >>I've made a similar effort recently.  It appears to be stored in a number of
> places and joined several times before reaching the form you see.  I haven't
> figured out all the details yet.
> >>
> >>Anne Ramey
> >>
> >>E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by an
> authorized State Official.
> >>
> >>
> >>-Original Message-
> >>From: Action Request System discussion list(ARSList) 
> >>[mailto:arsl...@arslist.org]
> On Behalf Of Dwayne Martin
> >>Sent: Friday, May 08, 2009 10:31 AM
> >>To: arslist@ARSLIST.ORG
> >>Subject: Audit Trail data in AST:ComputerSystem
> >>
> >>Dear List,
> >>
> >>On the Asset Management Module/AST:ComputerSystem form there is an "Audit
> Trail" button, which, if you click, displays a table of changes made to that
> entry.
> >>
> >>Does anyone know where this list of changes is stored. I tried following the
> workflow, but got lost.
> >>
> >>Dwayne Martin
> >>James Madison University
> >>
> >>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
> >>
> >>___
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Re: Webservices

[LJ Longwing]

I'm not sure how we would have the tight integration that we have today
without itbut it definitely has some maturing to do :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Friday, May 08, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** 
I totally agree with you, it is a major pain in the neck. Good or bad, at
least it is there and it is usable with some tricks.
 
Regards,
 
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com

- Original Message - 
From: LJ   Longwing 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Friday, May 08, 2009 1:25 PM
Subject: Re: Webservices

** 
making changes isn't a problem...the issue come in with the fact that I
would ideally have one filter with a loaded wsdl, and have some method
available to tell that filter where to go (data driven).  Due to their
implementation I need to have a copy of the filter for each
environment...which means I'm not properly testing my Prod code in Test
because I'm not using the exact same filter...so if the mappings got screwed
up on one but not the other...I wouldn't know till I hit that environment.
Just FYI...I generally prefer to make changes directly at the def level in
an XML def because you don't need to worry about string length in there...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Friday, May 08, 2009 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** 
The sooner you learn to dig and make changes in the web svcs def files, the
less painfull the process is. Also, my c2 on best practice for host/alias
servers, etc. naming conventions: keep them the same lenght.
 
Regards,
 
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com

- Original Message - 
From: LJ   Longwing 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Friday, May 08, 2009 11:40 AM
Subject: Re: Webservices

** 
Goodput that as my #1 complaint about web services...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** Of course it counts :)  It's the kind of info I am looking for.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.


On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:


** 
Does it count if I don't like how the target URI isn't data
referenceable?by this I mean that when I consume an external web
service, I need to point my Dev, Test, and Prod to different URIs.  This
means that I either can't have the same workflow in all environments, or I
need to develop a complicated data driven structure (which is what we have
done here) that determines which filter to fire based on what environment we
are in, and have as many copies of the filter with the same workflow, but
different URIs as I have environments.  This is the biggest hurdle I have
had to face in regard to Remedy's implementation of web services.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices


** I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm looking
for limitations when people interface bi-directionally with other
applications, performing operations like creating incidents, in relation to
things like not being able to support certain data types, not being able to
query certain outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
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Re: Save Incident closes record

[Alan Blake]

Thanks Roger!  Got it working how I want now.

--- On Fri, 5/8/09, Roger Justice  wrote:
From: Roger Justice 
Subject: Re: Save Incident closes record
To: arslist@ARSLIST.ORG
Date: Friday, May 8, 2009, 10:54 AM

**
This is controlled in application preferences that is listed on the menu of the 
Incident Management Console.





-Original Message-

From: Alan Blake 

To: arslist@ARSLIST.ORG

Sent: Fri, 8 May 2009 12:52 pm

Subject: Save Incident closes record





** 



In Incident Management running over AR 7.0 when I save a New Incident the 
record is immediately closed.  I need it to stay open so I can complete further 
actions, any ideas as to how I can accomplish this?



Thanks.

Alan Blake

Knowlysis



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New RSP test

[Jason]

Has anyone taken the new AR System Skilled Professional test? Can you provide 
any information about what kind of questions are on it? How detailed is it?


Thanks
Jason

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OT: 3 Fields into one Selection Field

[Gidd]

Jason,
 
Good suggestion...
 
Hope the large text is NOT due to shelling going on over there !!
Keep your head down.  
 
 
 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Friday, May 08, 2009 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into one Selection Field


** 
Lisa,
 You can combine multiple fields into 1 menu using a SQL menu type.
 
SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE
fieldontablex = '$fieldonopenform$'
 
 
 
Jason Bess
Remedy Engineer
Camp Victory, Iraq


  _  

From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

** 
I'm creating an on call system and I have three fields, Work Phone, Home
Phone and Cell Phone.  I also have three other fields called Call First,
Call Second, Call Third.
 
I'd like to have the Numbers in the first three fields be a selection on a
drop down menu for each of the other three fields.  Is there a way to do
this?  (I don't think so).
 
I have it set up the they can choose from a set of responses like "Work"
"Home" and "Cell" but I would rather have the actual phone numbers for them
to choose from...
 
Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
 
 
 
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Re: 3 Fields into one Selection Field

[Jason]

Lisa,
 You can combine multiple fields into 1 menu using a SQL menu type.

SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE 
fieldontablex = '$fieldonopenform$'



Jason Bess
Remedy Engineer
Camp Victory, Iraq





From: "Kemes, Lisa" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 8, 2009 7:12:58 PM
Subject: 3 Fields into one Selection Field

** I'm creating an on call system and I have three fields, Work Phone, Home 
Phone and Cell Phone.  I also have three other fields called Call First, Call 
Second, Call Third.
 
I'd like to have the Numbers in the first three fields be a selection on a drop 
down menu for each of the other three fields.  Is there a way to do this?  (I 
don't think so).
 
I have it set up the they can choose from a set of responses like "Work" "Home" 
and "Cell" but I would rather have the actual phone numbers for them to choose 
from…..
 
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
 
 
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Re: Import utilities for importing bulk images

[Elry]

I assume you are referring to 7.5's new image feature.

If so then:

1) The only utility I have seen so far is the Image Extractor (jar or
bat) file for extracting existing images to a centralized location.
2) The only thing that looks promising is the new metadata form for
image fields...

But, short answer - I don't see anything yet.

Maybe someone else as seen something?


On May 8, 10:53 am, anil RAI  wrote:
> Dear Lister,
>  
> Any of you have a knowledge about any such utilities which can be used for 
> importing the bulk images on ar system.
>  
> I need to change the images across the ITSM application, doing manually will 
> take too much time so looking any utilities.
>  
> Regards
> Anil
>
>       Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! 
> Editionhttp://downloads.yahoo.com/in/firefox/?fr=om_email_firefox
>
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Re: Webservices

[Nicky Madjarov]

I totally agree with you, it is a major pain in the neck. Good or bad, at least 
it is there and it is usable with some tricks.

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: LJ Longwing 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, May 08, 2009 1:25 PM
  Subject: Re: Webservices


  ** 
  making changes isn't a problem...the issue come in with the fact that I would 
ideally have one filter with a loaded wsdl, and have some method available to 
tell that filter where to go (data driven).  Due to their implementation I need 
to have a copy of the filter for each environment...which means I'm not 
properly testing my Prod code in Test because I'm not using the exact same 
filter...so if the mappings got screwed up on one but not the other...I 
wouldn't know till I hit that environment.  Just FYI...I generally prefer to 
make changes directly at the def level in an XML def because you don't need to 
worry about string length in there...:)



--
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
  Sent: Friday, May 08, 2009 11:18 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Webservices


  ** 
  The sooner you learn to dig and make changes in the web svcs def files, the 
less painfull the process is. Also, my c2 on best practice for host/alias 
servers, etc. naming conventions: keep them the same lenght.

  Regards,

  Nicky Madjarov
  phone: 973-202-4278
  Find out how to bust your AR System performance @
  http://www.SpeedUpARS.com
- Original Message - 
From: LJ Longwing 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Friday, May 08, 2009 11:40 AM
Subject: Re: Webservices


** 
Goodput that as my #1 complaint about web services...:)




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** Of course it counts :)  It's the kind of info I am looking for.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.


On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:

  ** 
  Does it count if I don't like how the target URI isn't data 
referenceable?by this I mean that when I consume an external web service, I 
need to point my Dev, Test, and Prod to different URIs.  This means that I 
either can't have the same workflow in all environments, or I need to develop a 
complicated data driven structure (which is what we have done here) that 
determines which filter to fire based on what environment we are in, and have 
as many copies of the filter with the same workflow, but different URIs as I 
have environments.  This is the biggest hurdle I have had to face in regard to 
Remedy's implementation of web services.



--
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
  Sent: Friday, May 08, 2009 8:27 AM
  To: arslist@ARSLIST.ORG
  Subject: Webservices


  ** I wanted to get a feel from the group on some of the headaches and 
limitations of the Remedy web services implementation.  I've avoided the 
interface, much like the palgue, since it was first adopted.  I'm looking for 
limitations when people interface bi-directionally with other applications, 
performing operations like creating incidents, in relation to things like not 
being able to support certain data types, not being able to query certain 
outside webservices due to how they are structured, etc.

  Axton Grams

  The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc. 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
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Re: Save Incident closes record

[Ramey, Anne]

You'll want to choose "Re-open in Current" in application preferences that is 
listed on the menu of the Incident Management Console.


Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Friday, May 08, 2009 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Save Incident closes record

**
In Incident Management running over AR 7.0 when I save a New Incident the 
record is immediately closed.  I need it to stay open so I can complete further 
actions, any ideas as to how I can accomplish this?

Thanks.
Alan Blake
Knowlysis


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Re: Audit Trail data in AST:ComputerSystem

[Ramey, Anne]

Of course not--that'd be easy.  They want to be able to view the audit logs for 
a selection of assets all at once.

Anne Ramey
 
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, May 08, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

For reporting on it ... Will having them do a right click and report on
the table satisfy them?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, May 08, 2009 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

I wish my folks would take that answer.  They want to report on it and
just won't take no for an answer.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Friday, May 08, 2009 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

Anne,

I am trying to import the data into another form.  At least you've given
me a good excuse to tell them why I can't do it.

Thanks,
Dwayne

 Original message 
>Date: Fri, 8 May 2009 10:47:57 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I've made a similar effort recently.  It appears to be stored in a
number of places and joined several times before reaching the form you
see.  I haven't figured out all the details yet.
>
>Anne Ramey
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 10:31 AM
>To: arslist@ARSLIST.ORG
>Subject: Audit Trail data in AST:ComputerSystem
>
>Dear List,
>
>On the Asset Management Module/AST:ComputerSystem form there is an
"Audit Trail" button, which, if you click, displays a table of changes
made to that entry.
>
>Does anyone know where this list of changes is stored. I tried
following the workflow, but got lost.
>
>Dwayne Martin
>James Madison University
>
>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>

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Re: ITSM 7.5.1 install failure

[Elry]

Hey Seth

You bet there are some problems with the Patch 1 installer - as well
as the 7.50 installer on windows.

We have had to use a number of un-installer and registry cleaner
applications to get the install right.

Check your Add/Remove programs to see what's there.

We have seen problems when installing and trying to install subsequent
components - especially with
patch1.

I suspect patch 2 will come out as an emergency fix for patch 1.;)



On May 6, 12:25 pm, Seth Wrye  wrote:
> Hello All,
> I'm trying to install ITSM 7.5.1 and the environment checker is saying that 
> my server is running 7.5.0. I have installed the 7.5.1 patch and when I go 
> into the server properties in Remedy, it says that I'm running 7.5.1. Anyone 
> run into this before? Any and all help is greatly appreciated.
> Thanks again,
> Seth Wrye
>
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Re: Webservices

[LJ Longwing]

making changes isn't a problem...the issue come in with the fact that I
would ideally have one filter with a loaded wsdl, and have some method
available to tell that filter where to go (data driven).  Due to their
implementation I need to have a copy of the filter for each
environment...which means I'm not properly testing my Prod code in Test
because I'm not using the exact same filter...so if the mappings got screwed
up on one but not the other...I wouldn't know till I hit that environment.
Just FYI...I generally prefer to make changes directly at the def level in
an XML def because you don't need to worry about string length in there...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Friday, May 08, 2009 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** 
The sooner you learn to dig and make changes in the web svcs def files, the
less painfull the process is. Also, my c2 on best practice for host/alias
servers, etc. naming conventions: keep them the same lenght.
 
Regards,
 
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com

- Original Message - 
From: LJ   Longwing 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Friday, May 08, 2009 11:40 AM
Subject: Re: Webservices

** 
Goodput that as my #1 complaint about web services...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** Of course it counts :)  It's the kind of info I am looking for.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.


On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:


** 
Does it count if I don't like how the target URI isn't data
referenceable?by this I mean that when I consume an external web
service, I need to point my Dev, Test, and Prod to different URIs.  This
means that I either can't have the same workflow in all environments, or I
need to develop a complicated data driven structure (which is what we have
done here) that determines which filter to fire based on what environment we
are in, and have as many copies of the filter with the same workflow, but
different URIs as I have environments.  This is the biggest hurdle I have
had to face in regard to Remedy's implementation of web services.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices


** I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm looking
for limitations when people interface bi-directionally with other
applications, performing operations like creating incidents, in relation to
things like not being able to support certain data types, not being able to
query certain outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 
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Re: 3 Fields into one Selection Field

[Suresh Shanmugadas]

Step 1: Create a Custom Fom with Fields to have the person's id and create a
phone # field say LIst_phoneval. Using workflow do three Push field actions
to populate the LIst_phoneval field with the Work Phone, Home Phone and Cell
Phone values.
Create a menu using this form and attach to the Call First, Call Second,
Call Third also use the person's id as the qualificatio for the menu.
 
IT is a long process, there might be a shorter route to acheive this but it
is simple and it works.
 
Thank you, HTH
 
 

Suresh K. Shanmugadas

Sr.Remedy Consultant

verizon business

916-614-7728 work

916-743-8855 cell

 
suresh.shanmuga...@verizonbusiness.com

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: 3 Fields into one Selection Field


** 
I'm creating an on call system and I have three fields, Work Phone, Home
Phone and Cell Phone.  I also have three other fields called Call First,
Call Second, Call Third.
 
I'd like to have the Numbers in the first three fields be a selection on a
drop down menu for each of the other three fields.  Is there a way to do
this?  (I don't think so).
 
I have it set up the they can choose from a set of responses like "Work"
"Home" and "Cell" but I would rather have the actual phone numbers for them
to choose from...
 
Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
 
 
 
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Re: Webservices

[Nicky Madjarov]

The sooner you learn to dig and make changes in the web svcs def files, the 
less painfull the process is. Also, my c2 on best practice for host/alias 
servers, etc. naming conventions: keep them the same lenght.

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: LJ Longwing 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, May 08, 2009 11:40 AM
  Subject: Re: Webservices


  ** 
  Goodput that as my #1 complaint about web services...:)



--
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
  Sent: Friday, May 08, 2009 9:33 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Webservices


  ** Of course it counts :)  It's the kind of info I am looking for.

  Axton Grams

  The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.


  On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:

** 
Does it count if I don't like how the target URI isn't data 
referenceable?by this I mean that when I consume an external web service, I 
need to point my Dev, Test, and Prod to different URIs.  This means that I 
either can't have the same workflow in all environments, or I need to develop a 
complicated data driven structure (which is what we have done here) that 
determines which filter to fire based on what environment we are in, and have 
as many copies of the filter with the same workflow, but different URIs as I 
have environments.  This is the biggest hurdle I have had to face in regard to 
Remedy's implementation of web services.




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices


** I wanted to get a feel from the group on some of the headaches and 
limitations of the Remedy web services implementation.  I've avoided the 
interface, much like the palgue, since it was first adopted.  I'm looking for 
limitations when people interface bi-directionally with other applications, 
performing operations like creating incidents, in relation to things like not 
being able to support certain data types, not being able to query certain 
outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc. 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

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Re: Audit Trail data in AST:ComputerSystem

[Roger Justice]

You are looking at 2 different things. The Audit trail is controlled through 
the Base Element form and there is an audit form that holds all of the details. 
The importing of Assets must be done through either the AST join or the BMC 
join such as Computer system. The data is stored in the BMC:ComputerSystem 
regular form and the Base Element form and the instance ID is the same on both.


-Original Message-
From: Dwayne Martin 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 12:17 pm
Subject: Re: Audit Trail data in AST:ComputerSystem



Good luck!  At least you can tell them that you know somebody else who tried 
and 
failed.

Dwayne

 Original message 
>Date: Fri, 8 May 2009 12:04:52 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I wish my folks would take that answer.  They want to report on it and just 
won't take no for an answer.
>
>Anne Ramey
>***
>E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] 
On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 12:10 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Audit Trail data in AST:ComputerSystem
>
>Anne,
>
>I am trying to import the data into another form.  At least you've given me a 
good excuse to tell them why I can't do it.
>
>Thanks,
>Dwayne
>
> Original message 
>>Date: Fri, 8 May 2009 10:47:57 -0400
>>From: "Ramey, Anne"   
>>Subject: Re: Audit Trail data in AST:ComputerSystem  
>>To: arslist@ARSLIST.ORG
>>
>>I've made a similar effort recently.  It appears to be stored in a number of 
places and joined several times before reaching the form you see.  I haven't 
figured out all the details yet.
>>
>>Anne Ramey
>>
>>E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
>>
>>
>>-Original Message-
>>From: Action Request System discussion list(ARSList) 
>>[mailto:arsl...@arslist.org] 
On Behalf Of Dwayne Martin
>>Sent: Friday, May 08, 2009 10:31 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Audit Trail data in AST:ComputerSystem
>>
>>Dear List,
>>
>>On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
Trail" button, whi
ch, if you click, displays a table of changes made to that 
entry.
>>
>>Does anyone know where this list of changes is stored. I tried following the 
workflow, but got lost.
>>
>>Dwayne Martin
>>James Madison University
>>
>>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>>
>>___
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>>
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>
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Re: Save Incident closes record

[Roger Justice]

This is controlled in application preferences that is listed on the menu of the 
Incident Management Console.


-Original Message-
From: Alan Blake 
To: arslist@ARSLIST.ORG
Sent: Fri, 8 May 2009 12:52 pm
Subject: Save Incident closes record


** 



In Incident Management running over AR 7.0 when I save a New Incident the 
record is immediately closed.? I need it to stay open so I can complete further 
actions, any ideas as to how I can accomplish this?

Thanks.
Alan Blake
Knowlysis





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Save Incident closes record

[Alan Blake]

In Incident Management running over AR 7.0 when I save a New Incident the 
record is immediately closed.  I need it to stay open so I can complete further 
actions, any ideas as to how I can accomplish this?

Thanks.
Alan Blake
Knowlysis





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Re: 3 Fields into one Selection Field

[Grooms, Frederick W]

I forget where it is in the manuals but you can reference fields on the
form as part of the qualification of a menu.  You do it by using the
Field ID in $s in the Menu Qualification.  

 

i.e. Form A has 2 fields (Class1 and Class2).  Form B holds menu data
for the fields in Form A (in Class1Menu and Class2Menu fields).  The
Class2 field menu data is dependent on the data in Class1.  The menu
qualification for the menu on Class2 is:   ( 'Status' = "Active") AND (
'Class1Menu' = $536870996$)

 

Where 536870996 is the field id of the Class1 field on Form A

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, May 08, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: 3 Fields into one Selection Field

 

** 

I'm creating an on call system and I have three fields, Work Phone, Home
Phone and Cell Phone.  I also have three other fields called Call First,
Call Second, Call Third.

 

I'd like to have the Numbers in the first three fields be a selection on
a drop down menu for each of the other three fields.  Is there a way to
do this?  (I don't think so).

 

I have it set up the they can choose from a set of responses like "Work"
"Home" and "Cell" but I would rather have the actual phone numbers for
them to choose from.

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 


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Re: Audit Trail data in AST:ComputerSystem

[Grooms, Frederick W]

For reporting on it ... Will having them do a right click and report on
the table satisfy them?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, May 08, 2009 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

I wish my folks would take that answer.  They want to report on it and
just won't take no for an answer.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Friday, May 08, 2009 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

Anne,

I am trying to import the data into another form.  At least you've given
me a good excuse to tell them why I can't do it.

Thanks,
Dwayne

 Original message 
>Date: Fri, 8 May 2009 10:47:57 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I've made a similar effort recently.  It appears to be stored in a
number of places and joined several times before reaching the form you
see.  I haven't figured out all the details yet.
>
>Anne Ramey
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 10:31 AM
>To: arslist@ARSLIST.ORG
>Subject: Audit Trail data in AST:ComputerSystem
>
>Dear List,
>
>On the Asset Management Module/AST:ComputerSystem form there is an
"Audit Trail" button, which, if you click, displays a table of changes
made to that entry.
>
>Does anyone know where this list of changes is stored. I tried
following the workflow, but got lost.
>
>Dwayne Martin
>James Madison University
>
>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>

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3 Fields into one Selection Field

[Kemes, Lisa]

I'm creating an on call system and I have three fields, Work Phone, Home Phone 
and Cell Phone.  I also have three other fields called Call First, Call Second, 
Call Third.

I'd like to have the Numbers in the first three fields be a selection on a drop 
down menu for each of the other three fields.  Is there a way to do this?  (I 
don't think so).

I have it set up the they can choose from a set of responses like "Work" "Home" 
and "Cell" but I would rather have the actual phone numbers for them to choose 
from.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Re: Audit Trail data in AST:ComputerSystem

[Dwayne Martin]

Good luck!  At least you can tell them that you know somebody else who tried 
and failed.

Dwayne

 Original message 
>Date: Fri, 8 May 2009 12:04:52 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I wish my folks would take that answer.  They want to report on it and just 
>won't take no for an answer.
>
>Anne Ramey
>***
>E-mail correspondence to and from this address may be subject to the North 
>Carolina Public Records Law and may be disclosed to third parties only by an 
>authorized State Official.
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 12:10 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Audit Trail data in AST:ComputerSystem
>
>Anne,
>
>I am trying to import the data into another form.  At least you've given me a 
>good excuse to tell them why I can't do it.
>
>Thanks,
>Dwayne
>
> Original message 
>>Date: Fri, 8 May 2009 10:47:57 -0400
>>From: "Ramey, Anne"   
>>Subject: Re: Audit Trail data in AST:ComputerSystem  
>>To: arslist@ARSLIST.ORG
>>
>>I've made a similar effort recently.  It appears to be stored in a number of 
>>places and joined several times before reaching the form you see.  I haven't 
>>figured out all the details yet.
>>
>>Anne Ramey
>>
>>E-mail correspondence to and from this address may be subject to the North 
>>Carolina Public Records Law and may be disclosed to third parties only by an 
>>authorized State Official.
>>
>>
>>-Original Message-
>>From: Action Request System discussion list(ARSList) 
>>[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>>Sent: Friday, May 08, 2009 10:31 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Audit Trail data in AST:ComputerSystem
>>
>>Dear List,
>>
>>On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
>>Trail" button, which, if you click, displays a table of changes made to that 
>>entry.
>>
>>Does anyone know where this list of changes is stored. I tried following the 
>>workflow, but got lost.
>>
>>Dwayne Martin
>>James Madison University
>>
>>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>>
>>___
>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
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>
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Re: Audit Trail data in AST:ComputerSystem

[Ramey, Anne]

I wish my folks would take that answer.  They want to report on it and just 
won't take no for an answer.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Friday, May 08, 2009 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Trail data in AST:ComputerSystem

Anne,

I am trying to import the data into another form.  At least you've given me a 
good excuse to tell them why I can't do it.

Thanks,
Dwayne

 Original message 
>Date: Fri, 8 May 2009 10:47:57 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I've made a similar effort recently.  It appears to be stored in a number of 
>places and joined several times before reaching the form you see.  I haven't 
>figured out all the details yet.
>
>Anne Ramey
>
>E-mail correspondence to and from this address may be subject to the North 
>Carolina Public Records Law and may be disclosed to third parties only by an 
>authorized State Official.
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 10:31 AM
>To: arslist@ARSLIST.ORG
>Subject: Audit Trail data in AST:ComputerSystem
>
>Dear List,
>
>On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
>Trail" button, which, if you click, displays a table of changes made to that 
>entry.
>
>Does anyone know where this list of changes is stored. I tried following the 
>workflow, but got lost.
>
>Dwayne Martin
>James Madison University
>
>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>
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Re: Audit Trail data in AST:ComputerSystem

[Dwayne Martin]

Anne,

I am trying to import the data into another form.  At least you've given me a 
good excuse to tell them why I can't do it.

Thanks,
Dwayne

 Original message 
>Date: Fri, 8 May 2009 10:47:57 -0400
>From: "Ramey, Anne"   
>Subject: Re: Audit Trail data in AST:ComputerSystem  
>To: arslist@ARSLIST.ORG
>
>I've made a similar effort recently.  It appears to be stored in a number of 
>places and joined several times before reaching the form you see.  I haven't 
>figured out all the details yet.
>
>Anne Ramey
>
>E-mail correspondence to and from this address may be subject to the North 
>Carolina Public Records Law and may be disclosed to third parties only by an 
>authorized State Official.
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
>Sent: Friday, May 08, 2009 10:31 AM
>To: arslist@ARSLIST.ORG
>Subject: Audit Trail data in AST:ComputerSystem
>
>Dear List,
>
>On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
>Trail" button, which, if you click, displays a table of changes made to that 
>entry.
>
>Does anyone know where this list of changes is stored. I tried following the 
>workflow, but got lost.
>
>Dwayne Martin
>James Madison University
>
>(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )
>
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>
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Re: Log in Message

[Lyle Taylor]

This probably isn't quite what you're looking for, but we simply modified the 
Home Page to include a View field in the blank space and we have a form that 
contains HTML text that we throw in there when the form opens.  So, while it 
doesn't have the immediacy of a pop-up, you do get it in front of everyone that 
logs in and goes to the home page.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, May 08, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Log in Message

**

Hi All and Happy Friday,

Is there a way to have a message displayed right after login? Occasionally I 
want to tell my users about new functionality or a documentation update but I 
don't want to use email. One thought is to have an ACL that displays the 
message when the user opens their home page but I would rather have it 
displayed before any forms are opened. Any ideas?

ARS 6.3

Thanks

Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell)

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and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Webservices

[LJ Longwing]

Goodput that as my #1 complaint about web services...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices


** Of course it counts :)  It's the kind of info I am looking for.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.


On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:


** 
Does it count if I don't like how the target URI isn't data
referenceable?by this I mean that when I consume an external web
service, I need to point my Dev, Test, and Prod to different URIs.  This
means that I either can't have the same workflow in all environments, or I
need to develop a complicated data driven structure (which is what we have
done here) that determines which filter to fire based on what environment we
are in, and have as many copies of the filter with the same workflow, but
different URIs as I have environments.  This is the biggest hurdle I have
had to face in regard to Remedy's implementation of web services.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices


** I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm looking
for limitations when people interface bi-directionally with other
applications, performing operations like creating incidents, in relation to
things like not being able to support certain data types, not being able to
query certain outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: Webservices

[Lyle Taylor]

In our experience with 7.0 and 7.1, the web services were not good at or 
capable of returning a large number of records.  We found that we had to limit 
things to around 100 records max or performance just tanked, and it put a very 
heavy burden on the web server.  As a result of that, we pretty much just 
limited our use to single record updates and queries.  The last time we looked 
at that was a year to a year and a half ago, so I don't know if that was ever 
fixed in 7.0/7.1 implementation.

It looks like they may have picked up a new architecture in 7.5, but I haven't 
tried testing it yet.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, May 08, 2009 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices

**
Does it count if I don't like how the target URI isn't data 
referenceable?by this I mean that when I consume an external web service, I 
need to point my Dev, Test, and Prod to different URIs.  This means that I 
either can't have the same workflow in all environments, or I need to develop a 
complicated data driven structure (which is what we have done here) that 
determines which filter to fire based on what environment we are in, and have 
as many copies of the filter with the same workflow, but different URIs as I 
have environments.  This is the biggest hurdle I have had to face in regard to 
Remedy's implementation of web services.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices
** I wanted to get a feel from the group on some of the headaches and 
limitations of the Remedy web services implementation.  I've avoided the 
interface, much like the palgue, since it was first adopted.  I'm looking for 
limitations when people interface bi-directionally with other applications, 
performing operations like creating incidents, in relation to things like not 
being able to support certain data types, not being able to query certain 
outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. _Platinum 
Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Webservices

[Grooms, Frederick W]

Lucky for me I can use a simple Filter Run-If of  $SERVER$ LIKE "dev%" (
or "tst%" or "prd%"), but you are correct that it would be great to be
able to override the target URI.

 

One problem I keep running across is the unique key for sub forms.  i.e.
Using the Purchase Order example, we have no line item number in the
data that is coming in to Remedy since all we do is a create into Remedy
of the data. Requiring a unique key is a pain to have to have a dummy
optional field and filters to null it out on submit, modify and merge.

 

Another problem is that I can't use a sub-form more than once.  i.e.  In
telecommunications we have to know (among other things) who at the site
is the contact person as well as who is the technician being dispatched.
We store this type of information in a sub-form with a Contact Type
identifier.  In order to send this info thru web services I have had to
make db views for each type and Remedy view forms on them just to be
able to do the mapping.

 

Fred Grooms

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, May 08, 2009 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices

 

Does it count if I don't like how the target URI isn't data
referenceable?by this I mean that when I consume an external web
service, I need to point my Dev, Test, and Prod to different URIs.  This
means that I either can't have the same workflow in all environments, or
I need to develop a complicated data driven structure (which is what we
have done here) that determines which filter to fire based on what
environment we are in, and have as many copies of the filter with the
same workflow, but different URIs as I have environments.  This is the
biggest hurdle I have had to face in regard to Remedy's implementation
of web services.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices

 I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm
looking for limitations when people interface bi-directionally with
other applications, performing operations like creating incidents, in
relation to things like not being able to support certain data types,
not being able to query certain outside webservices due to how they are
structured, etc.

Axton Grams




 


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Re: Webservices

[Axton]

Of course it counts :)  It's the kind of info I am looking for.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Fri, May 8, 2009 at 9:38 AM, LJ Longwing  wrote:

> ** Does it count if I don't like how the target URI isn't data
> referenceable?by this I mean that when I consume an external web
> service, I need to point my Dev, Test, and Prod to different URIs.  This
> means that I either can't have the same workflow in all environments, or I
> need to develop a complicated data driven structure (which is what we have
> done here) that determines which filter to fire based on what environment we
> are in, and have as many copies of the filter with the same workflow, but
> different URIs as I have environments.  This is the biggest hurdle I have
> had to face in regard to Remedy's implementation of web services.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Friday, May 08, 2009 8:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Webservices
>
> ** I wanted to get a feel from the group on some of the headaches and
> limitations of the Remedy web services implementation.  I've avoided the
> interface, much like the palgue, since it was first adopted.  I'm looking
> for limitations when people interface bi-directionally with other
> applications, performing operations like creating incidents, in relation to
> things like not being able to support certain data types, not being able to
> query certain outside webservices due to how they are structured, etc.
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Import utilities for importing bulk images

[anil RAI]

Dear Lister,
 
Any of you have a knowledge about any such utilities which can be used for 
importing the bulk images on ar system.
 
I need to change the images across the ITSM application, doing manually will 
take too much time so looking any utilities.
 
Regards
Anil


  Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! 
Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox

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Re: ITSM 7.5.1 install failure

[Robert Molenda]

Not me - we are in the process of building 751 systems right now - saw other
errors though...

Although SIM is installed with CMDB - SLM says it is NOT installed...

Of course here are the download locations:
ITSM SUITE - EPD
AR System & Developer Studio & User Tools - PATCH Download
SLM 7_5 - EPD

HTH
Robert

On Wed, May 6, 2009 at 9:25 AM, Seth Wrye wrote:

> **  Hello All,
> I'm trying to install ITSM 7.5.1 and the environment checker is saying that
> my server is running 7.5.0. I have installed the 7.5.1 patch and when I go
> into the server properties in Remedy, it says that I'm running 7.5.1. Anyone
> run into this before? Any and all help is greatly appreciated.
> Thanks again,
> Seth Wrye
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




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If it were not for the gutter, my mind would be homeless!

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Re: Audit Trail data in AST:ComputerSystem

[Ramey, Anne]

I've made a similar effort recently.  It appears to be stored in a number of 
places and joined several times before reaching the form you see.  I haven't 
figured out all the details yet.

Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Friday, May 08, 2009 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Audit Trail data in AST:ComputerSystem

Dear List,

On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
Trail" button, which, if you click, displays a table of changes made to that 
entry.

Does anyone know where this list of changes is stored. I tried following the 
workflow, but got lost.

Dwayne Martin
James Madison University

(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )

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Re: Group Assignment in ITSM 7.0.3

[Ramey, Anne]

It is the sort order that controls which rule that's going to get used.  If two 
assignment rules apply, the one with the higher sort order gets applied by 
default.  That way we can always control what rule gets applied.  That's how we 
control our exceptions, etc. and always land the ticket where we want (if 
they've been categorized correctly).

Anne Ramey
 
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Thursday, May 07, 2009 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Assignment in ITSM 7.0.3

That puts my mind at ease a little, thanks.  Its always good to learn
something new.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


|>
| From:  |
|>
  
>--|
  |Charles Baldi   
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |05/07/2009 09:54 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: Group Assignment in ITSM 7.0.3   
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
In my experience this works fine and can simplify your assignment rules.
The only trouble might arise is if you have exceptions to your general
rule.  You may still get the general rule firing instead of your more
specific rule.  Others have commented on this behavior too.

Regards,
Chuck Baldi

On Thu, May 7, 2009 at 12:43 PM, Thad K Esser  wrote:
  Hello,

  I had a question about group assignment in ITSM 7.0.3 (patch 9).  One of
  my
  co-workers noticed that you can create a routing order (say for operation
  categorization) where you specify a Tier 2, and then null out Tier 1.  So
  for example:
  Tier 1 = Null  (normal values would be like add, change, or remove)
  Tier 2 = Network
  Tier 3 = Firewall Rule

  They've tested this and say its getting them the results they want (their
  goal is to save time by not having to configure extra assignment rules).

  I've always generalized the way group assignment works as going from the
  most specific rule, to the least specific, and I guess I've always
  assumed
  you had to start at Tier 1 and narrow things down from there.  Since what
  they are doing challenges my notion of the way it works (and I'm pressed
  for time, otherwise I'd go digging through the code), I wanted get some
  more experienced thoughts on it.

  Will doing the above break anything?  Have any unintended consequences?

  Thanks in advance,
  Thad Esser
  Remedy Developer
  "Argue for your limitations, and sure enough, they're yours."-- Richard
  Bach


  *IMPORTANT 

Re: Webservices

[LJ Longwing]

Does it count if I don't like how the target URI isn't data
referenceable?by this I mean that when I consume an external web
service, I need to point my Dev, Test, and Prod to different URIs.  This
means that I either can't have the same workflow in all environments, or I
need to develop a complicated data driven structure (which is what we have
done here) that determines which filter to fire based on what environment we
are in, and have as many copies of the filter with the same workflow, but
different URIs as I have environments.  This is the biggest hurdle I have
had to face in regard to Remedy's implementation of web services.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, May 08, 2009 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Webservices


** I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm looking
for limitations when people interface bi-directionally with other
applications, performing operations like creating incidents, in relation to
things like not being able to support certain data types, not being able to
query certain outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Webservices

[Axton]

I wanted to get a feel from the group on some of the headaches and
limitations of the Remedy web services implementation.  I've avoided the
interface, much like the palgue, since it was first adopted.  I'm looking
for limitations when people interface bi-directionally with other
applications, performing operations like creating incidents, in relation to
things like not being able to support certain data types, not being able to
query certain outside webservices due to how they are structured, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

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Audit Trail data in AST:ComputerSystem

[Dwayne Martin]

Dear List,

On the Asset Management Module/AST:ComputerSystem form there is an "Audit 
Trail" button, which, if you click, displays a table of changes made to that 
entry.

Does anyone know where this list of changes is stored. I tried following the 
workflow, but got lost.

Dwayne Martin
James Madison University

(Asset Management 6.3, ARS 7.1 p4, RH Linux server, Oracle 10.2 db )

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Re: Log in Message

[LJ Longwing]

Depends on if you are using the User tool or Mid-Tier.  If you are using
User tool look in the config guide for 'Init Form'...this is a hidden form
that the user tool will open at login...you could attach messages to this
form opening if you want.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, May 08, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Log in Message


** 

Hi All and Happy Friday, 

Is there a way to have a message displayed right after login? Occasionally I
want to tell my users about new functionality or a documentation update but
I don't want to use email. One thought is to have an ACL that displays the
message when the user opens their home page but I would rather have it
displayed before any forms are opened. Any ideas?

ARS 6.3

Thanks

Mark


Mark Brittain
Remedy Developer
NaviSite
  mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell) 

Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Log in Message

[Brittain, Mark]

Hi All and Happy Friday, 

Is there a way to have a message displayed right after login?
Occasionally I want to tell my users about new functionality or a
documentation update but I don't want to use email. One thought is to
have an ACL that displays the message when the user opens their home
page but I would rather have it displayed before any forms are opened.
Any ideas?

ARS 6.3

Thanks
Mark


Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)
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Re: Upgrading to 10G Oracle and Hitting a Library Error

[Parker, Lawrence T]

Mark,

I hate to sound corny but can't think of a better way to say it:  YOU DA MAN!!!

Your info below pointed us right, smack at the problem and we're good to go.

Thank you sir

Larry 


Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Friday, May 08, 2009 2:40
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading to 10G Oracle and Hitting a Library Error

As you are aware you need to use the 9i client for ARS 6.3 regardless of the 
backend database version and the error indicates that the server cannot find 
this.  If you have the ARS server and db on the same system (with Oracle-SID: 
in ar.conf) you will need to configure ARS as though it was using a remote 
database.  Setup the 9i client with the appropriate tnsnames.ora and make sure 
you have;

Oracle-Two-Task: connection_description_from_tnsnames.ora
Dbhome-directory: path_to_9i_client

Mark

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Parker, Lawrence T [lawrence.par...@nmci-isf.com]
Sent: 08 May 2009 00:06
To: arslist@ARSLIST.ORG
Subject: Upgrading to 10G Oracle and Hitting a Library Error

Hi,

Hoping someone has hit this bridge before.  We are on ARS 6.3 Patch 20 and have 
a requirement to upgrade to Ora 10G.  We've successfully upgraded the database 
but see a "No Such File" error on libclntsh.so.9.0 when starting Remedy.

The matrix indicates we should be ok on 10G with the 9i client and we've been 
diligently trying to get past this error.  All AR processes start except for 
arserverd.  Have any of you hit this in the past?

Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

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Description: S/MIME cryptographic signature

Re: Upgrading to 10G Oracle and Hitting a Library Error

[Joe DeSouza]

You need a version 9 Oracle client installed to connect to Oracle 10 when you 
are on ARS 6.3..

Joe




From: "Parker, Lawrence T" 
To: arslist@ARSLIST.ORG
Sent: Thursday, May 7, 2009 7:06:55 PM
Subject: Upgrading to 10G Oracle and Hitting a Library Error

Hi,

Hoping someone has hit this bridge before.  We are on ARS 6.3 Patch 20 and have 
a requirement to upgrade to Ora 10G.  We've successfully upgraded the database 
but see a "No Such File" error on libclntsh.so.9.0 when starting Remedy.

The matrix indicates we should be ok on 10G with the 9i client and we've been 
diligently trying to get past this error.  All AR processes start except for 
arserverd.  Have any of you hit this in the past?

Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.




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Re: Task Templates on Incident Templates

[Mark Lev]

I am about 1/2 way through coding this.  I will post when finished, but
not sure when that will be as I'm doing it in my spare time.

Thanks,
Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Crystal Case
Sent: Thursday, May 07, 2009 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Task Templates on Incident Templates

I am looking for some guidance on how to go about adding Task Templates
onto the Incident Templates. We are on ITSM 7.0.3 Patch 9 and I have
applied the Task Template Add-on 9002. Things are working great but we
decided we also need to automate Task Templates on Incident Templates
like
how it is setup on Change Templates. I've searched the archives but did
not
find anything specific to applying to Incident Templates.

Has anyone done this and want to share the best way to do it?

Thanks!
--
Crystal Case
The Regence Group



*IMPORTANT NOTICE: This communication, including any attachment,
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If you are not the intended recipient, you should delete this message
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Re: Upgrading to 10G Oracle and Hitting a Library Error

[Parker, Lawrence T]

Thanks Mark!  Great scoop.  Will give it a go and let you know how goes.

Larry 


Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Friday, May 08, 2009 2:40
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading to 10G Oracle and Hitting a Library Error

As you are aware you need to use the 9i client for ARS 6.3 regardless of the 
backend database version and the error indicates that the server cannot find 
this.  If you have the ARS server and db on the same system (with Oracle-SID: 
in ar.conf) you will need to configure ARS as though it was using a remote 
database.  Setup the 9i client with the appropriate tnsnames.ora and make sure 
you have;

Oracle-Two-Task: connection_description_from_tnsnames.ora
Dbhome-directory: path_to_9i_client

Mark

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Parker, Lawrence T [lawrence.par...@nmci-isf.com]
Sent: 08 May 2009 00:06
To: arslist@ARSLIST.ORG
Subject: Upgrading to 10G Oracle and Hitting a Library Error

Hi,

Hoping someone has hit this bridge before.  We are on ARS 6.3 Patch 20 and have 
a requirement to upgrade to Ora 10G.  We've successfully upgraded the database 
but see a "No Such File" error on libclntsh.so.9.0 when starting Remedy.

The matrix indicates we should be ok on 10G with the 9i client and we've been 
diligently trying to get past this error.  All AR processes start except for 
arserverd.  Have any of you hit this in the past?

Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

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Description: S/MIME cryptographic signature

Re: ARS and non-MS Office product

[bruce sisk]

**


I just looked at this thread...certainly making use of the provided Ticket Create web services has been recommended.
Remedy to Remedy should be easy.
Bruce Sisk
BFS Enterprises
-Original Message- From: Rod Harris Sent: May 8, 2009 3:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** 
Hi Suresh,
You could use the View Forms feature assuming the two underlying databases can be connected. This is usually not too difficult.
 
The destination server can poll a view form against the source server for new tickets and read the data via the view form. If you're using ITSM then there are the HPD:IncidentInterface_Create (and similar) forms to easily create new incidents.Its also possible to keep the two servers in sync.
 
 
Rod
2009/5/8 Zalaki, Suresh IN BOM SISL 
** 


My question is
1: I have to make two remedy servers communicate 
2: if there is a ticket raised in one remedy server it should be create entry in another server.
3: I have to create interface between two servers can you please suggest me the possible ways to achieve this
 

Regards
suresh
 




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcukaSent: Friday, May 08, 2009 10:46 AM 


To: arslist@ARSLIST.ORGSubject: Re: ARS and non-MS Office product





 
** 

Thank you. 

 

Regards,

Irina 

2009/5/7 Tanner, Doug 
** 


Another prime case of people just quickly throwing crap questions out to the list in a very lazy manner.
If you want some assistance, spend a little time with your question and details.
Doug 
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan WanglerSent: Thursday, May 07, 2009 10:11 AM 

To: arslist@ARSLIST.ORGSubject: Re: ARS and non-MS Office product

 
** 
Are you just trying to send and receive email?  Firebird is a pop3 email receiver.  You can create an account on the same server where Firebird is pulling the information.  Set up the Email engine for POP3 and set it up to access that new account.  This is the way I am using it and it works great.
 
Regards
Dan
 
Dan Wangler
da...@swbell.com
972-979-1970 (Cell)
http://www.linkedin.com/in/danwangler
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt ReinfeldtSent: Thursday, May 07, 2009 7:26 AMTo: arslist@ARSLIST.ORGSubject: Re: ARS and non-MS Office product
 
** 
Irina,
 
It would help to know what exactly you are hoping to achieve with the integration.  That way, people might have other solutions to offer as well.
 
Thanks,
 
Matt R.
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcukaSent: Thursday, May 07, 2009 6:09 AMTo: arslist@ARSLIST.ORGSubject: ARS and non-MS Office product
 
** 

Hi, 

Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? 

Irina
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Re: Re : Remedy's integration with Call center

[bruce sisk]

**


If you are using Mid-tier as your client the macro method won't work.  You will need your acd system to pass a particularly formatted and parameterized url to the browser and then run your look up on Window Load.
Bruce Sisk
BFS Enterprises
-Original Message- From: Frex Popo Sent: May 8, 2009 5:01 AM To: arslist@ARSLIST.ORG Subject: Re : Remedy's integration with Call center ** 




I am told you can also achieve this through the use of OLE or DDE. 
 
Using a third-party application and DDE to launch BMC Remedy User and execute a macro.  See "Using AR System with DDE, third-party applications, and macros" on page 252 For more information about DDE, see the Microsoft Windows documentation.
  
Chapter 6 of the C API Reference Manual (C-API-Ref-710.pdf - page 391)
The OLE capabilities of BMC Remedy User are designed to provide a client-side,

single user integration point etc..
 
--- En date de : Ven 8.5.09, Sergio Tomillero  a écrit :
De: Sergio Tomillero Objet: Remedy's integration with Call centerÀ: arslist@ARSLIST.ORGDate: Vendredi 8 Mai 2009, 9h52
Good morning,I would like to know the way to integrate a call center with Remedy. Theidea is when receiving a phone call, at the moment the staff would pick itup, a record were generated in a Remedy form. Is there any api to do this?Any documentation?Thanks & regards,Sergio TomilleroRemedy Developer-- View this message in context: http://n2.nabble.com/Remedy%27s-integration-with-Call-center-tp2844049p2844049.htmlSent from the ARS (Action Request System) mailing list archive at Nabble.com.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


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Re : Remedy's integration with Call center

[Frex Popo]

I am told you can also achieve this through the use of OLE or DDE. 
 
Using a third-party application and DDE to launch BMC Remedy User and execute a 
macro.  See "Using AR System with DDE, third-party applications, and macros" on 
page 252 For more information about DDE, see the Microsoft Windows 
documentation.
  
Chapter 6 of the C API Reference Manual (C-API-Ref-710.pdf - page 391)
The OLE capabilities of BMC Remedy User are designed to provide a client-side,
single user integration point etc..
 

--- En date de : Ven 8.5.09, Sergio Tomillero  a écrit :


De: Sergio Tomillero 
Objet: Remedy's integration with Call center
À: arslist@ARSLIST.ORG
Date: Vendredi 8 Mai 2009, 9h52


Good morning,

I would like to know the way to integrate a call center with Remedy. The
idea is when receiving a phone call, at the moment the staff would pick it
up, a record were generated in a Remedy form. Is there any api to do this?
Any documentation?

Thanks & regards,
Sergio Tomillero
Remedy Developer
-- 
View this message in context: 
http://n2.nabble.com/Remedy%27s-integration-with-Call-center-tp2844049p2844049.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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user group not mapping to role in deployable application

[Andrey]

Hello All,

Does anyone have any troubles with the "mapping group to role" when
user is authenticated in AD?

Having done with logging in to Remedy I see the correct group assigned
to external authentication user. AD user group is equal Remedy group
in Group Form.

Looking through the form of deployable application I do not see the
appointment role to the user, but
in Roles form I have the correct mapping:
Name application - Role name - role id - group

It working on production server, but not on development server...

ARS - 7.00.01

Thank you for any advice!!!
Looking forward for your reply.

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Remedy's integration with Call center

[Sergio Tomillero]

Good morning,

I would like to know the way to integrate a call center with Remedy. The
idea is when receiving a phone call, at the moment the staff would pick it
up, a record were generated in a Remedy form. Is there any api to do this?
Any documentation?

Thanks & regards,
Sergio Tomillero
Remedy Developer
-- 
View this message in context: 
http://n2.nabble.com/Remedy%27s-integration-with-Call-center-tp2844049p2844049.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ARS and non-MS Office product

[Rod Harris]

Hi Suresh,
You could use the View Forms feature assuming the two underlying databases
can be connected. This is usually not too difficult.

The destination server can poll a view form against the source server for
new tickets and read the data via the view form. If you're using ITSM then
there are the HPD:IncidentInterface_Create (and similar) forms to easily
create new incidents.Its also possible to keep the two servers in sync.


Rod

2009/5/8 Zalaki, Suresh IN BOM SISL 

> **
>
> My question is
>
> 1: I have to make two remedy servers communicate
>
> 2: if there is a ticket raised in one remedy server it should be create
> entry in another server.
>
> 3: I have to create interface between two servers can you please suggest me
> the possible ways to achieve this
>
>
>
> Regards
>
> suresh
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *irina solarcuka
> *Sent:* Friday, May 08, 2009 10:46 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS and non-MS Office product
>
>
>
> **
>
> Thank you.
>
>
>
> Regards,
>
> Irina
>
> 2009/5/7 Tanner, Doug 
>
> **
>
> Another prime case of people just quickly throwing crap questions out to
> the list in a very lazy manner.
>
> If you want some assistance, spend a little time with your question and
> details.
>
> Doug
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Dan Wangler
> *Sent:* Thursday, May 07, 2009 10:11 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS and non-MS Office product
>
>
>
> **
>
> Are you just trying to send and receive email?  Firebird is a pop3 email
> receiver.  You can create an account on the same server where Firebird is
> pulling the information.  Set up the Email engine for POP3 and set it up to
> access that new account.  This is the way I am using it and it works great.
>
>
>
> Regards
>
> Dan
>
>
>
> Dan Wangler
>
> da...@swbell.com
>
> 972-979-1970 (Cell)
>
> http://www.linkedin.com/in/danwangler
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Matt Reinfeldt
> *Sent:* Thursday, May 07, 2009 7:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS and non-MS Office product
>
>
>
> **
>
> Irina,
>
>
>
> It would help to know what exactly you are hoping to achieve with the
> integration.  That way, people might have other solutions to offer as well.
>
>
>
> Thanks,
>
>
>
> Matt R.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *irina solarcuka
> *Sent:* Thursday, May 07, 2009 6:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARS and non-MS Office product
>
>
>
> **
>
> Hi,
>
>
> Does anybody know what to do to have the Remedy ARS working with Firebird ,
> OpenOffice?
>
> Irina
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
> DISCLAIMER Important! This message is intended for the above named
> person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
> intended recipient of this e-mail and have received it in error, please
> immediately notify the sender by return email and then delete it from your
> mailbox. This message may be protected by the attorney-client privilege
> and/or work product doctrine. Accessing, copying, disseminating or re-using
> any of the information contained in this e-mail by anyone other than the
> intended recipient is strictly prohibited. Finally, you should check this
> email and any attachments for the presence of viruses, as the sender accepts
> no liability for any damage caused by any virus transmitted by this email.
> Thank you.
>
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> Are"_
>
>
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> Are"_
>
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> corporate proprietary information. If you have received it by mistake,
> please notify us immediately by reply e-mail and delete this e-mail and its
> attachments from your system.
> Thank You.
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