RESOLVED: Authentication Issue
Turning off chaining fixed our issue. It now fails if the user is not in the User form. Thank you. On Mon, Jul 27, 2009 at 6:02 PM, LJ Longwing wrote: > I believe what you want is > > Allow Guest Users - Unchecked > Cross Reference Blank Passwords - Checked > Authenticate Unregistered Users - Unchecked > > This will tell the system (the last one) that if they aren't in the user > form, they would be guest and you don't want them in the system (the first > one). If they have a user account, and the password is blank, use AREA to > authenticate. > > This is the configuration we are using and it works well...we don't have > Chaining turned on, we are using 'old school' of ARS-AREA. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso > Sent: Monday, July 27, 2009 5:01 AM > To: arslist@ARSLIST.ORG > Subject: Authentication Issue > > ARS 7.1p5 on Windows > > Using Windows domain to validate users with a blank password. Have > Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest > Users. > > Authentication is working as expected except for users who are on the domain > but DO NOT have a Remedy user record. They are authenticated and then > allowed to access Remedy as a guest user - we have told the system to not > allow guest users. I've tried different combinations of authentication > settings but cannot get ARS to reject the users who do not have a Remedy > account. This confuses many users as they appear to be allowed to access > Remedy but then do not see any links on the Home page. > > Is it possible to configure ARS so that domain authenticated users are not > allowed access if they do not have a Remedy user record? > > Thank you. > > Frank > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Discussion Topic: ITSM 7.0.3 Response times
What Database are you using? If you are using Oracle you may want to check out a Remedy white paper "Oracle's Cursor Sharing for BMC Remedy Products". Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Monday, July 27, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Discussion Topic: ITSM 7.0.3 Response times Joe our DBA just informed me that Remedy is doing hard parses(whatever that means) and it is effecting the response times of the db. I am trying to find out more details, will let you know thanks shafqat -Original Message- From: Joe DeSouza Subject: Re: Discussion Topic: ITSM 7.0.3 Response times To: arslist@ARSLIST.ORG Date: Monday, July 27, 2009, 10:48 PM I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe -Original Message- From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Discussion Topic: ITSM 7.0.3 Response times
Joe our DBA just informed me that Remedy is doing hard parses(whatever that means) and it is effecting the response times of the db. I am trying to find out more details, will let you know thanks shafqat --- On Mon, 7/27/09, Joe DeSouza wrote: From: Joe DeSouza Subject: Re: Discussion Topic: ITSM 7.0.3 Response times To: arslist@ARSLIST.ORG Date: Monday, July 27, 2009, 10:48 PM ** I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Discussion Topic: ITSM 7.0.3 Response times
I've had the opposite experience in many cases. However, I've found that there are often significant differences between the web client and the user tool. In my experience, once the web client has cached the forms being accessed, it is often faster than the user tool to bring them up. For example, in our environment, it can take upwards of 15-30 seconds to open the Incident Management Console in the user tool, while it comes up within a couple seconds in the web client. I've seen similar issues with the Asset Management Console. At my last position, it would often take about 12 seconds to load in the user tool but came up faster once cached in the web client. The difference is even more noticeable over lower bandwidth connections including WANs to distant locations. Other than that, things really aren't the same; the network topology and speed and the client used really can have a very significant impact on response times. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 27, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Discussion Topic: ITSM 7.0.3 Response times ** I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Discussion Topic: ITSM 7.0.3 Response times
I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Discussion Topic: ITSM 7.0.3 Response times
Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
I had posted this as an attachment previously, maybe it slipped your attention. http://schemas.xmlsoap.org/soap/envelope/"; xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> Mark.Courtenay secret TSO GRENADA RBTT GRENADA RBTT BANK PROJECTS NEW NEW SAINT GEORGES BRANCH ELIZABETH 4-Minor/Localized HENRIQUES SOFTWARE NEW NEW Email User Service Restoration New CREATE Yes Personal Loan Promotion - "Approved" We are pleased to announce the launch of our Personal Loan campaign . .Approved.. As stated below in email from Country Head please supply a code for officers to use when booking said loans. Low -- Jarl Grøneng wrote: > > 2009/7/24 grenadaguy : >> >> Jarl, I started looking at backchannel before I was made aware of Web >> Services and haven't spent any time on it since. So far I have not been >> able >> to get Web Services to work with the constraints I am under so really >> researching it has been no more productive than trying to use >> backchannel. >> >> It seems that out of the box Web Services is basically crippled for a >> non-privileged user because it doesn't provide any diagnostics in the >> response to tell you what is wrong with a request. > > Yes, thats the issue! The non-technical documentation is non-exixting! > Thats why you need to talk to an administrator. > > > Can you provide the input XML your using? I suspect that you missing > some key information that is needed. > > > Regards, > Jarl > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24685258.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Apache Tomcat Memory Pool
"- This idea sounds good. Yes there is a table field in this application where all the requests will be displayed as in the overview console. Is it in the field properties of the table field I have to check for the server details if any?" No - what I would do is export that form, either as an xml def (preferably an xml def as those are more easily editable) and check for 'hardcoded' server names.. Server names in definitions should appear as @ instead of the real server name value. If you export the definition as a xml file, look for the tag and you will find the value in that tag.. If you do find hardcoded server names that should not have been hardcoded, then you will need to clean that up - replace that name with @ if that piece of workflow or tablefield or object is referencing the current server. If you do have workflow that points to another server, then make sure that the server it is pointing to, is contactable from your development box that you are having an issue with.. Joe From: remedydon To: arslist@ARSLIST.ORG Sent: Sunday, July 26, 2009 9:10:25 PM Subject: Re: Apache Tomcat Memory Pool Hi Joe, "Is there any server or host referenced in the application that you built, that the web server may not have access to? Maybe there is a hard coded server name in the table fields on that application referencing a server that the web server cannot communicate with?" - This idea sounds good. Yes there is a table field in this application where all the requests will be displayed as in the overview console. Is it in the field properties of the table field I have to check for the server details if any? "Have you looked at the logs in the catalina.out file? These may tell you a thing or two. Also turn on your workflow logging for the mid-tier. This may tell you something too.." - I will check this catalina.out file also and will see if it is of any help. thanks, Joe From: remedydon To: arslist@ARSLIST.ORG Sent: Thursday, July 23, 2009 10:19:59 PM Subject: Re: Apache Tomcat Memory Pool I tried these settings keeping min and max pool sizes same. Tomcat did not crash. I have thread stack size = NuLL. Do I have to set a value for thread stack size ? This mysterious HTTP 500 status error still is not gone when I'm trying toaccess the custom built appllication through mid-tier while other Out of the box apps are opening fine. Thanks, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
CMDB 7.5
Hi List, In Atrium Explorer 7.5, I'm unable to view the lines marking MemberofCollection, ElementLocation and Impact relationships. However, I'm able to view the lines corresponding to Component and Dependency relationships. It is strange that the CIs are listed correctly in the Atrium Explorer. I only can't see the lines connecting the CIs. And the problem only appears to be with 3 relationships - MemberofCollection, ElementLocation and Impact! Environment: Windows 2003, ARS 7.5, Atrium CMDB 7.5 Patch 1 Thanks Radhika Ph: +44 20718 20262 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Please help Logica to respect the environment by not printing this email / Pour contribuer comme Logica au respect de l'environnement, merci de ne pas imprimer ce mail / Bitte drucken Sie diese Nachricht nicht aus und helfen Sie so Logica dabei, die Umwelt zu schützen / Por favor ajude a Logica a respeitar o ambiente nao imprimindo este correio electronico. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Job: Jr. Remedy Developer - Ashburn, VA - Kforce
Job: Remedy Developer Type: Contract to Hire Duration: 6 Months Visa Status: Green Card, TN-Visa, EAD, US Citizen Compensation: 65-70K REMEDY ARS Developer Experience developing custom REMEDY ARS apps with the Java API. * 2 years or more experience developing workflow applications based on REMEDY ARS. * 5 plus years overall experience in the software system development field. * Experience with Java, scripting, Linux/unix environment, web services development highly desirable. * Coding experience with the ARS Java API. * Workflow experience with ARS - Forms, Active Links, Filters, Escalations, Guides, Applications, Packing lists. No Subcontracting allowed - Must be an employee of Kforce. Hire from phone interview. Manager in Colorado Springs Work location - Must be able to work onsite in Ashburn, VA Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Authentication Issue
I believe what you want is Allow Guest Users - Unchecked Cross Reference Blank Passwords - Checked Authenticate Unregistered Users - Unchecked This will tell the system (the last one) that if they aren't in the user form, they would be guest and you don't want them in the system (the first one). If they have a user account, and the password is blank, use AREA to authenticate. This is the configuration we are using and it works well...we don't have Chaining turned on, we are using 'old school' of ARS-AREA. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Monday, July 27, 2009 5:01 AM To: arslist@ARSLIST.ORG Subject: Authentication Issue ARS 7.1p5 on Windows Using Windows domain to validate users with a blank password. Have Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest Users. Authentication is working as expected except for users who are on the domain but DO NOT have a Remedy user record. They are authenticated and then allowed to access Remedy as a guest user - we have told the system to not allow guest users. I've tried different combinations of authentication settings but cannot get ARS to reject the users who do not have a Remedy account. This confuses many users as they appear to be allowed to access Remedy but then do not see any links on the Home page. Is it possible to configure ARS so that domain authenticated users are not allowed access if they do not have a Remedy user record? Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Job: Remedy Change Management - McLean, VA - Kforce
Type: Perm Salaries: Six Figures Location: McLean, VA Not your typical ARS List Job Posting, however, I know several of you out there have contacted me in the past about positions like this... emphasis on the post. Requires 10+ years ITIL change management experience. Ability to manage up to 40 employees. Experience in operational space and discipline management. Will run change advisory board and provide change management metrics (reporting). Must be adaptable to change; able to motivate and develop staff. High exposure position; excellent comm. skills required; executive presence. Software- REMEDY, CA Service, Peregrine Key Component - integration between Remedy, CA Service, Peregrine Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
Awesome. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, July 27, 2009 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Is JDK 6 Update 14 Compatible? As I mentioned 7.1 CAN have issues with some of the upper JRE version. 7.5 is more compatable except I know there is an issue with 7.5 and JRE 1.6_16 unless you are running the latest patch. On Mon, 27 Jul 2009 09:53:49 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote > Hmmm...thanks...but I wonder if there's issues with 7.0? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault > Sent: Monday, July 27, 2009 9:52 AM > To: arslist@ARSLIST.ORG > Subject: Re: Is JDK 6 Update 14 Compatible? > > ** > > We are running that JDK version with 7.5 mid-tier patch 1 if that helps. > No issues so far > > -Guillaume > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of > Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT > Sent: Mon 07/27/09 10:41 AM > To: arslist@ARSLIST.ORG > Subject: Is JDK 6 Update 14 Compatible? > > Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to > upgrade, but I want to make sure there's no compatibility issue > beforehand. > > Thanks, > > Norm > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > __ _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the > Answers Are" -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
As I mentioned 7.1 CAN have issues with some of the upper JRE version. 7.5 is more compatable except I know there is an issue with 7.5 and JRE 1.6_16 unless you are running the latest patch. On Mon, 27 Jul 2009 09:53:49 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote > Hmmm...thanks...but I wonder if there's issues with 7.0? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault > Sent: Monday, July 27, 2009 9:52 AM > To: arslist@ARSLIST.ORG > Subject: Re: Is JDK 6 Update 14 Compatible? > > ** > > We are running that JDK version with 7.5 mid-tier patch 1 if that helps. > No issues so far > > -Guillaume > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of > Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT > Sent: Mon 07/27/09 10:41 AM > To: arslist@ARSLIST.ORG > Subject: Is JDK 6 Update 14 Compatible? > > Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to > upgrade, but I want to make sure there's no compatibility issue > beforehand. > > Thanks, > > Norm > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > __ _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the > Answers Are" -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Job: Remedy Developer/Admin - Woodlawn, MD - Kforce
Heard through the grapevine, I may have an opening in Woodlawn, MD for a clearable candidate. Need Salaries from 60-95K 5 Years Exp Bachelors Degree US Citizens Industry type: Government Anyone interested please inquire. Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Job: Remedy Developer - Arden Hills, MN - Kforce
Job: Remedy Developer Location: Arden Hills, MN 55112 Duration: 3 Months Authorization Status: US Citizen REMEDY Developer - will be responsible for building upon the existing CMDB. The customer is looking for additional attributes and additional functionality built into a prototype already developed. This will be an hourly position. I believe we will need them to start within the next month, but I do not have a definite start date yet. Required At least 5 years of REMEDY development experience Experience with development of Atrium 2.1 Strong documentation and communication skills Preferred Experience with REMEDY on UNIX with Oracle database preferred Experience of working in a highly regulated environment Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
Hmmm...thanks...but I wonder if there's issues with 7.0? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, July 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Is JDK 6 Update 14 Compatible? ** We are running that JDK version with 7.5 mid-tier patch 1 if that helps. No issues so far -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Mon 07/27/09 10:41 AM To: arslist@ARSLIST.ORG Subject: Is JDK 6 Update 14 Compatible? Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to upgrade, but I want to make sure there's no compatibility issue beforehand. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
We are running that JDK version with 7.5 mid-tier patch 1 if that helps. No issues so far -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Mon 07/27/09 10:41 AM To: arslist@ARSLIST.ORG Subject: Is JDK 6 Update 14 Compatible? Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to upgrade, but I want to make sure there's no compatibility issue beforehand. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
Hmmm...good information...update 6 is what we're currently running and evidently a vulnerability has been identified in it that reportedly is not fixed until update 13 and later. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, July 27, 2009 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Is JDK 6 Update 14 Compatible? There are some known issues with some of the upper level releases. I would recommend staying down in the _6 or less. Some of the new ones will work but some won't, so again if you want to be sure stay at _6 or less. On Mon, 27 Jul 2009 09:41:33 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote > Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to > upgrade, but I want to make sure there's no compatibility issue > beforehand. > > Thanks, > > Norm > > __ _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the > Answers Are" -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is JDK 6 Update 14 Compatible?
There are some known issues with some of the upper level releases. I would recommend staying down in the _6 or less. Some of the new ones will work but some won't, so again if you want to be sure stay at _6 or less. On Mon, 27 Jul 2009 09:41:33 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote > Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to > upgrade, but I want to make sure there's no compatibility issue > beforehand. > > Thanks, > > Norm > > __ _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the > Answers Are" -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch?
Thanks for the tip Michael. As it turns out, our issue was limited to the actual patch upgrade process itself and we did get past it by temporarily changing Submitter Mode to 'Changeable' and then back again. We have been successfully creating assets in 7.1 with mode=locked for some time now so obviously we've got the patch you mention. But this is the first time we've encountered the lock issue on an install/upgrade, especially when the instructions don't say anything about it. Thanks again! - Don -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: Friday, July 24, 2009 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch? I had a similar problem. We could not create Assets after upgrading to ITSM 7.1 in Submitter-Locked mode, and it turns out that a single filter needs to be modified/replaced. That was some time ago, so I don't recall exactly which one, but BMC tech support is aware of it and can send you the updated filter if you call them. I also believe this is addressed in a subsequent patch. HTH, Michael W. Luttmann Lead Remedy Developer Fort Carson Network Enterprise Center (DOIM) 719-524-0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Tuesday, July 21, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch? ** We're on CMDB 2.1 p003; while applying p005, we receive an error that indicates we should change Submitter Mode from Locked to Changeable. However, this is not identified as a prerequisite for the patch and hasn't been for any previous patches we've applied. Has anyone encountered this? Thanks in advance for your reply. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Is JDK 6 Update 14 Compatible?
Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to upgrade, but I want to make sure there's no compatibility issue beforehand. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
** Correct. When you upgrade to Premium, you can use multiple BO Reporting types, thus allowing both Web-Info for Analytics and Crystal for mid-tier reporting Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: "Chowdhury, Tauf" Date: Fri, July 24, 2009 9:06 amTo: arslist@ARSLIST.ORG Kelly, I am a customer that you mentioned that has installed BOXI as part of the BMC Analytics install. With that scenario, if I upgraded the OEM version to Premium, could I then use that platform for MID-TIER reporting? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Friday, July 24, 2009 9:13 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier ** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: Date: Tue, July 21, 2009 2:41 pmTo: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for bothAnalytics and Mid-TierFrom: Timothy Powell Date: Tue, July 21, 2009 11:56 amTo: arslist@ARSLIST.ORG** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Monday, March 02, 2009 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confid
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Norm, That has been my understanding as well. I have been a Administrator for about 4 years now. I work alone but when there is a development work required we bring in a developer or a team of them. I have worked with several different developers over the years and they can easliy replace me(sadly), but my management does not want to spend 100K or more for that support. I have seen several posting with the roles reversed. I think this is due to HR personnel listing the req. They do not know what level they actually need on site. They may want to look at the BMC description of each. I have had to explain this several times to my management. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, July 24, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I totally agree with that. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Fri 07/24/09 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? That's not the food chain as I always understood it. I've always understood it thusly: Remedy Architect Remedy Developer Remedy Administrator Notice the administrator is at the bottom of the food chain. I've always also envisioned that the developer typically can fill the role of administrator but not the other way around. Developing applications just takes a greater skill set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: Friday, July 24, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii - Remedy Sr. Dev and Admin from 1998 - RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Authentication Issue
ARS 7.1p5 on Windows Using Windows domain to validate users with a blank password. Have Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest Users. Authentication is working as expected except for users who are on the domain but DO NOT have a Remedy user record. They are authenticated and then allowed to access Remedy as a guest user - we have told the system to not allow guest users. I've tried different combinations of authentication settings but cannot get ARS to reject the users who do not have a Remedy account. This confuses many users as they appear to be allowed to access Remedy but then do not see any links on the Home page. Is it possible to configure ARS so that domain authenticated users are not allowed access if they do not have a Remedy user record? Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
