Re: Windows Dialog Box for filename?

[koray]

Dear David Sanders,

That is exactly what I was looking for and it works perfect.

Thank you all for your time!

Regards,

Koray.

On Sep 2, 6:39 pm, David Sanders
 wrote:
> Hi Koray
>
> Here is a sample dialog form that uses OLE to get a file name and path - of
> course, this will only work in the User tool, not the Mid-Tier
>
> HTH
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email david.sand...@westoverconsulting.co.uk
>
> webhttp://www.westoverconsulting.co.uk
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Wednesday, September 02, 2009 2:52 PM
> To: arsl...@arslist.org
> Subject: Windows Dialog Box for filename?
>
> I really needed that property..
>
> Well then, can I show a Windows Dialog Box to the user to locate for
> example a file and write the selected file's path and filename to a
> character field?
>
> Koray.
>
> On Sep 2, 4:23 pm, LJ Longwing  wrote:
> > Nope, other than upgrading to 7.1
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of koray
> > Sent: Wednesday, September 02, 2009 6:19 AM
> > To: arsl...@arslist.org
> > Subject: Right-click context menu for tables?
>
> > Dear List,
>
> > Is there any way to add right-click (contextual menu) items for a table in
> > 6.3?
>
> > Regards,
>
> > Koray.
>
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>
>
>  xxGetFile.def
> 4KViewDownload

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Re: Error 303 on Set Field Filter action

[Victor Olufowobi]

 

Can anyone please give ma a hint on how to diagonize this problem? 
Victor
 On Wed 02/09/09 09:02 , vic...@klub.chip.pl sent:
  I'm using the development studio. There is no Advanced Option -
only SAMPLE DATA as Data Source
 Victor
 On Wed 02/09/09 00:39 , "Grooms, Frederick W"
frederick.w.gro...@xo.com sent:
  Are you using the Advanced option in your Set Fields?
 -Original Message-
 From: Action Request System discussion list(ARSList) [] On Behalf Of
Victor
 Sent: Tuesday, September 01, 2009 4:15 PM
 To: 
 Subject: Error 303 on Set Field Filter action
 Hello Listers,
 I'm trying to set a form fields from another form dynamically
selected. A filter 
 is attached to the form to be set with two actions:
 - the first action populates a field on the form with the form name
to selected 
 from ( e.g: Set Field $ztmpfield$ = "BMC.CORE:BMC_ComputerSystem")
 - the second action set the Runtime Form Value to $ztmpfield$ and
populates the 
 form by Ids
 When I triggered the filter I received "Error 303 : Form does not
exist on 
 server."
 When I hard core the form name (Data Source= SERVER; 
 Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly.
 Is this some kind of bug or am I doing something wrong?
 Remedy System:
 Remedy 7.5 patch 2 on Windows 2003 Ent.
 MS SQL 2005
 Tomcat 5.2 midtier
 BMC Remedy Developer Studio
 Victor

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Re: Vertical Navigation field questions (Update)

[Reiser, John J]

Hello Listers,

 I was able run a test on 4 forms all using the same vertical navigation
field and a common active link. I guess I am misinterpreting the
documents.

 

For my other question I have confirmed that you can put Form Command
buttons into a navigation field. They work in the WUT but when I go to
the Midtier they will not fire their actions.

I flushed the cache and logged out and back into the Midtier. 

One thing that I noticed is the Query button. It changes its properties
when I go from New Request to New Search, becoming disabled on the New
Request screen in Midtier. Submit and Modify do not change.

 

Any insight would be appreciated.

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, September 02, 2009 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Vertical Navigation field questions

 

Hello Listers,

ARS 7.1 Patch 4

MS SQL 2005

 

In the documentation for Navigation fields it states:

You cannot define one navigation field that is shared across several
forms. To

overcome this limitation, you can create common workflow for the
navigation

fields on several forms.

 

Seems contradictory to me. If I make a Nav Field and copy it's structure
to multiple forms and then create shared active links to fire on the
Button/Menu Item action I should have the functionality I desire.
Correct?

 

Next question. Why would the Form Command buttons (Submit, Query, New
Search etc) stop functioning if they get imported into a Navigation
Field. The database ID stays the same (1005 etc) but they will not
function even with the permissions set properly. Will I have to create
Active Links to perform the same functionality?

 

I'm trying to put all of the controls for a Midtier environment into the
Vertical Navigation and hide the Web banner.

 

Thanks,

 

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

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Re: Use rrrchive to sync but not delete?

[Misi Mladoniczky]

Hi,

Up till now, there has been no way to do this. I have updated the tool in
accordance with your suggestion, to allow setting
"syncmaxdeletedpercent=0", which disable the delete-operations.

Please note that the SYNCTOTARGET-setting will restore any inconsistent
records from the source to the target. Regardless of which one has been
modified after the last SYNC-operation.

If you add new records to source and target server, the
target-server-records will be overwritten.

The only thing you disable is the deletion of surplus records.

Please describe in some more detail what you want to do.

Is this how you want to do it:
1. PROD -> TMP
2. Turn of PROD (admin-only-mode?)
3. Mess around with TMP-server
4. TMP -> PROD

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello,
> Has anyone used rrrchive to synchronize one ARS database with another, but
> not delete records on the target database?  I want to use SYNCTOTARGET to
> get updated records, but I don't want to delete any records on the target
> database.
>
> I am trying to come up with a way to migrate a full ITSM production
> install
> and data to another database (needed to fix install errors.)  I want to
> use
> SYNCTOTARGET so I can do most of my migration off-line and then do a
> "catch-up" migration at the end of the day with only a small outage.
>
> Any advice is appreciated.
>
> Regards,
> Chuck Baldi
>
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Help: Job I don't understand - Kforce

[Kitchen, Joshua]

Hey there my fellow ARSListers
 
This job title is called a Sr. BMC Product Expert and Developer
(Location:  Virginia)
 
What is this stuff... obviously not Remedy, but from BMC did not know if
anyone can educate me!
 
Thanks a million!
 
 2-4 years of experience with at least 1 year in relevant technologies
(BMC Performance Manager - previously PATROL) 
Skills required: 

* Experienced in Performance Manager (Patrol). 
* Installation, configuration and administration of BMC PATROL, PATROL
Agents and Real-Time Servers 
* Should have done the troubleshooting of BMC Performance Manager. 
* Proactive management and administering the BMC Performance Manager
environment. 
* Installation, configuration, and maintenance of all BMC Patrol
Monitoring products including BMC Patrol Agents, BMC Patrol KM*s, Patrol
Configuration Manager, Distribution Server, BMC Patrol Portal, BMC Event
Manager. 
* Experience in BEM/SIM is preferable. 
* Experience in creating and deploying customized Patrol Knowledge
Modules (KMs). 
* Document all requests/problems by providing a complete and accurate
depiction of issues reported, and their resolutions, into problem
management system 
 
Respectfully,
Joshua Kitchen
Recruiter
Kforce Federal Staffing
937.449.1749 office

Great People = Great Results(r)

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Copy to New - Disable or Use - Which do you Prefer?

[Robert Dalton]

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been in 
the client User Tool for many years.

Do you prefer to create an active link which fires an error message to prevent 
people from using the copy to new functionality or do you let people use it???

In previous projects I worked on we always ran the error message preventing 
people from using it and then we created our own button, menu item, etc which 
performs an open window action and pushes only the fields we selected over 
instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton

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Re: Diary Field Issue - how to get the missed diary field values

[Meenakshinathan]

Hi Stephen,

Thanks for the links and your suggestion.

My client is not accepting to make the diary field as worklog form,
since it used for a long time users may confuse with the new setup.
Using the qualifications in the workflow objects, i managed this
issue.

Any way the user comments were lost from the date17th august 2009 to
till date.
>From my user interface form i am pushing the user comments to a
regular form diary field. This form is called as Main form,This form
stores all the required field values for the application and we have
also pushed the same comments to a regular form character field. This
form called as a History form, This form acted as history form that
stores the actions and user information. So all user comments in this
date range are present in the history form character field. i have
other field like who made it and the date and time in other field. I
want to get all these user, date and time and user comments and push
the values in the Main form diary fields.

Can you please give an idea how do we can easily?

Hope the above explanation is understandable. Please let me know if
you or any others can help me.

Thanks,
Meenakshinathan

On Sep 2, 5:21 pm, Stephen Heider  wrote:
> Meenakshinathan,
>
> If you decide to switch from using Diary fields to a work log form, here is
> a free utility that will create the work log form entries by copying your
> existing Diary fields.
>
> http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm.
>
> HTH
>
> --
> Stephen
> Remedy Skilled Professional
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
>
> arsl...@arslist.org] On Behalf Of Matt Reinfeldt
> Sent: Tuesday, September 01, 2009 12:19 PM
> To: arsl...@arslist.org
> Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
>
> Meenakshinathan,
>
> As a different approach, don't use a diary field for those comments... store
> each user's feedback/comments as a separate entry in a "work log" form.
> Relate each entry back using the Instance ID of the ticket.  You can display
> them easily enough in a table field, and/or report off of them as needed.
>
> Just a thought.
>
> Matt R.
>
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SV: DATE function - Server Date Format

[Jonas Stumph Stevnsvig]

Hi Kali

I presume that you are using the WUT, I have experienced similar oddities with 
it, regarding number formatting.
Have a look at your regional settings on the client machine, that is probably 
the culprit.




with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk




Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Kali Obsum
Sendt: 2. september 2009 08:29
Til: arslist@ARSLIST.ORG
Emne: DATE function - Server Date Format

**
Hi,

We have a FILTER action that uses the DATE function to push values from a 
character field into a date/time field.
ex: Field1 = character field, Field2 = date/time field
Field2=DATE($Field1$)

The string value of Field1 is in format: MM/DD/.
Value of Field2 becomes 01/01/1970 10:00:01 AM

Does this have anything to do with the Server Date Format of Remedy? If yes, 
how do I check what's the server date format being used?

Also, the behavior is different in production env and in UAT env. In UAT, even 
if the format of Field1 is MM/DD/, the filter is able to convert it 
properly to the correct date. I'm not sure but I think the server date formats 
are the same in prod and UAT. If this is the case, then there are other factors 
that are causing the date to not be converted properly?

Regards,
Kali


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Re: Copy to New - Disable or Use - Which do you Prefer?

[Lammey, Peter A.]

For any forms that your users access directly that you need to adjust what our 
how fields are setup in a new Submit (for Copy To New) you can add a Active 
Link that fires on the Copy To New action that will perform a Set fields and 
you can set fields to NULL or set fields to their Default or from other values 
looked up from other forms. 

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Dalton
Sent: Thursday, September 03, 2009 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New - Disable or Use - Which do you Prefer?

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been in 
the client User Tool for many years.

Do you prefer to create an active link which fires an error message to prevent 
people from using the copy to new functionality or do you let people use it???

In previous projects I worked on we always ran the error message preventing 
people from using it and then we created our own button, menu item, etc which 
performs an open window action and pushes only the fields we selected over 
instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton

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Re: Help: Job I don't understand - Kforce

[Pierson, Shawn]

Joshua,

You are correct that it is obviously not Remedy.  You can learn more about 
Patrol here:  
http://www.bmc.com/products/offering/BMC-ProactiveNet-Performance-Management.html

It's a set of tools that can help monitor servers, automate tasks, etc.  It has 
almost nothing to do with Remedy, although it can be integrated with Remedy.  
You'll have to find someone specifically with Patrol experience on their 
resume, because I doubt most people who have worked with it are not listing it 
as "BMC ProactiveNet Performance Management" which is the new name.  I don't 
know anyone who has worked with it off the top of my head, and you probably 
won't find many people who know much about it on the Remedy side of things.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua
Sent: Thursday, September 03, 2009 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Help: Job I don't understand - Kforce

**
Hey there my fellow ARSListers

This job title is called a Sr. BMC Product Expert and Developer  (Location:  
Virginia)

What is this stuff... obviously not Remedy, but from BMC did not know if anyone 
can educate me!

Thanks a million!

 2-4 years of experience with at least 1 year in relevant technologies (BMC 
Performance Manager - previously PATROL)
Skills required:

* Experienced in Performance Manager (Patrol).
* Installation, configuration and administration of BMC PATROL, PATROL Agents 
and Real-Time Servers
* Should have done the troubleshooting of BMC Performance Manager.
* Proactive management and administering the BMC Performance Manager 
environment.
* Installation, configuration, and maintenance of all BMC Patrol Monitoring 
products including BMC Patrol Agents, BMC Patrol KM*s, Patrol Configuration 
Manager, Distribution Server, BMC Patrol Portal, BMC Event Manager.
* Experience in BEM/SIM is preferable.
* Experience in creating and deploying customized Patrol Knowledge Modules 
(KMs).
* Document all requests/problems by providing a complete and accurate depiction 
of issues reported, and their resolutions, into problem management system

Respectfully,

Joshua Kitchen
Recruiter
Kforce Federal Staffing
937.449.1749 office

Great People = Great Results(r)

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the sole use of the intended recipient(s) and may contain confidential and/or 
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Re: Help: Job I don't understand - Kforce

[patrick zandi]

Patrol is one system BIM / SIM is the same.
Performance can be in a different flavor of application.
Capcity management is another flavor of application.
Portal is part of the BIM/SIM as well. Webbase output of the metrics MTTR
etc of monitoring.

So I see the following:
BMC Impact Manager (BIM) with includes the IMPACT Explorere (IX) portion.
BMC Service Impact Manager (SIM) show the services impacted
BMC Performance (This is a little confusing as Performance could be
considered BIM/SIM -- but BMC also came out this another application that is
called Performance as well)



On Thu, Sep 3, 2009 at 9:32 AM, Kitchen, Joshua  wrote:

> ** *Hey there my fellow ARSListers*
> **
> *This job title is called a *Sr. BMC Product Expert and Developer
> (Location:  Virginia)
>
> *What is this stuff... obviously not Remedy, but from BMC did not know if
> anyone can educate me!*
> **
> *Thanks a million!*
> **
>  2-4 years of experience with at least 1 year in relevant technologies (
> BMC Performance Manager – previously PATROL)
> Skills required:
>
> · Experienced in Performance Manager (Patrol).
> · Installation, configuration and administration of BMC PATROL, PATROL
> Agents and Real-Time Servers
> · Should have done the troubleshooting of BMC Performance Manager.
> · Proactive management and administering the BMC Performance Manager
> environment.
> · Installation, configuration, and maintenance of all BMC Patrol
> Monitoring products including BMC Patrol Agents, BMC Patrol KM*s, Patrol
> Configuration Manager, Distribution Server, BMC Patrol Portal, BMC Event
> Manager.
> · Experience in BEM/SIM is preferable.
> · Experience in creating and deploying customized Patrol Knowledge Modules
> (KMs).
> · Document all requests/problems by providing a complete and accurate
> depiction of issues reported, and their resolutions, into problem management
> system
> **
> *Respectfully,*
> *
>
> Joshua Kitchen
> Recruiter
> Kforce Federal Staffing
> 937.449.1749 office
>
> Great People = Great Results®
>
>  Confidentiality Notice: This email message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and/or privileged information. Any unauthorized review, use, disclosure or
> distribution is prohibited. If you are not the intended recipient, please
> contact the sender by reply email and destroy all copies of the original.
> *
>
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> Are"_




-- 
Patrick Zandi

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Re: Use rrrchive to sync but not delete?

[Charles Baldi]

Misi,
Thanks for your help on this.  What I am trying to do is migrate from one
production database to another.  We have an existing prod server that has a
broken installation.  In order to install Asset Management we need to
perform a re-install into a new prod.  The new installed db has additional
records in it that I do not want to be deleted when I migrate the data.
Here is an outline of what I am trying to do:

1.  Take OLD PROD backup.  Users still active.
2.  rrrchive using COPY from OLD PROD backup 1 --> NEW PROD
(this is actually several steps breaking down into config vs data, takes a
few hours)
3.  Take another OLD PROD backup.  OLD PROD put into Admin only mode.
4.  rrrchive using SYNCTOTARGET from OLD PROD backup 2 --> NEW PROD
(to migrate only updated records)

The goal of the last step is to capture data changes since the first
backup.  This would require a production outage, but the down time will be
much smaller than if we were to copy all of the data.
I cannot just restore the old prod db to new prod because I am fixing the
install including workflow.  This is the best solution I have come up with.
Any thoughts?

Again, thanks for your help.

Chuck Baldi
On Thu, Sep 3, 2009 at 9:29 AM, Misi Mladoniczky  wrote:

> Hi,
>
> Up till now, there has been no way to do this. I have updated the tool in
> accordance with your suggestion, to allow setting
> "syncmaxdeletedpercent=0", which disable the delete-operations.
>
> Please note that the SYNCTOTARGET-setting will restore any inconsistent
> records from the source to the target. Regardless of which one has been
> modified after the last SYNC-operation.
>
> If you add new records to source and target server, the
> target-server-records will be overwritten.
>
> The only thing you disable is the deletion of surplus records.
>
> Please describe in some more detail what you want to do.
>
> Is this how you want to do it:
> 1. PROD -> TMP
> 2. Turn of PROD (admin-only-mode?)
> 3. Mess around with TMP-server
> 4. TMP -> PROD
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hello,
> > Has anyone used rrrchive to synchronize one ARS database with another,
> but
> > not delete records on the target database?  I want to use SYNCTOTARGET to
> > get updated records, but I don't want to delete any records on the target
> > database.
> >
> > I am trying to come up with a way to migrate a full ITSM production
> > install
> > and data to another database (needed to fix install errors.)  I want to
> > use
> > SYNCTOTARGET so I can do most of my migration off-line and then do a
> > "catch-up" migration at the end of the day with only a small outage.
> >
> > Any advice is appreciated.
> >
> > Regards,
> > Chuck Baldi
> >
> >
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Re: Copy to New - Disable or Use - Which do you Prefer?

[Charles Baldi]

We have occasionally blocked copy-to-new in ITSM apps when we have added
many custom fields and did not have the opportunity to add those to the
copying workflow.  However if there is no need to block it, the we just
leave it alone as it can be useful.  The choice will depend on what a "copy"
means to your form and how you need to tweak it so that the copy makes sense
to your app and is still unique.

Regards,
Chuck Baldi

On Thu, Sep 3, 2009 at 9:43 AM, Lammey, Peter A. wrote:

> For any forms that your users access directly that you need to adjust what
> our how fields are setup in a new Submit (for Copy To New) you can add a
> Active Link that fires on the Copy To New action that will perform a Set
> fields and you can set fields to NULL or set fields to their Default or from
> other values looked up from other forms.
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Robert Dalton
> Sent: Thursday, September 03, 2009 9:37 AM
> To: arslist@ARSLIST.ORG
> Subject: Copy to New - Disable or Use - Which do you Prefer?
>
> Good Morning List,
>
> A have a question which is not specific to any platform or version.
>
> Just curious how others handle the "Copy to New" functionality that's been
> in the client User Tool for many years.
>
> Do you prefer to create an active link which fires an error message to
> prevent people from using the copy to new functionality or do you let people
> use it???
>
> In previous projects I worked on we always ran the error message preventing
> people from using it and then we created our own button, menu item, etc
> which performs an open window action and pushes only the fields we selected
> over instead.
>
> Is this how you are dealing with this -OR- do you have any better ideas???
>
> Thanks,
>
> Robert Dalton
>
>
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>
> Please consider the environment before printing this e-mail.
>
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Re: Copy to New - Disable or Use - Which do you Prefer?

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT]

In more "complex" applications I disabled it with workflow like you're 
describing. The problem was always that the copy to new feature would copy 
status flags to the new request and produce squirrelly results.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Dalton
Sent: Thursday, September 03, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New - Disable or Use - Which do you Prefer?

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been in 
the client User Tool for many years.

Do you prefer to create an active link which fires an error message to prevent 
people from using the copy to new functionality or do you let people use it???

In previous projects I worked on we always ran the error message preventing 
people from using it and then we created our own button, menu item, etc which 
performs an open window action and pushes only the fields we selected over 
instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton

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LDAP Vendor Form Table Question

[Mark Lev]

I was poking around in 7.5 OOB vendor forms, and I came across this as
the Table name in one of their LDAP vendor forms.

 

ldap:///??sub?(objectclass=group)

 

My question is, are the  OOB variables, or do these need to be
defined?  I have the LDAP configurations configured and working
properly.  I have been populating these values, and if these variable
references work, that would be a much better way to do things.  I will
trial and error, but if someone  can better explain, or point me to
where this is in documentation, that would be great.

 

Also, is this same in 7.x, or new to 7.5?

 

Thanks,

Mark

 


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Re: Copy to New - Disable or Use - Which do you Prefer?

[Shellman, David]

Robert,

All of our applications are home grown.  Our folks have used Copy to New for 
too many years to disable it.  I have added workflow that does a Set Field to 
insure data integrity with Status, Create Date, Submitter, Resolved Date, 
Closed Date, and many other hidden fields that are used for various 
calculations.  So we now have a happy medium where they can use Copy to New and 
fields display data just as if it was created as a new record.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Dalton
Sent: Thursday, September 03, 2009 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New - Disable or Use - Which do you Prefer?

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been in 
the client User Tool for many years.

Do you prefer to create an active link which fires an error message to prevent 
people from using the copy to new functionality or do you let people use it???

In previous projects I worked on we always ran the error message preventing 
people from using it and then we created our own button, menu item, etc which 
performs an open window action and pushes only the fields we selected over 
instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton

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Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[AMEY BHOSALE]

Hi All,
We have an issue which was seen today that in Remedy there are two types of
field : -

1. Date / Time Field

2. Date Field

So in Date / Time Field it can accept date /time till Jan 2038 only and not
beyond that.

We have users who are using our Remedy application for Trade Related
issues.So in case there are some fields like : -

Trade Date

Maturity Date

So in case for a Trade = 123 you can select the max date for Maturity Date /
Time Field till Jan 2038 and not beyond that but there are some trades which
have maturity date that needs to be 2040 or beyond that which cannot be done
in this case.


Can anyone let me know how should i set value in Date / Time Field beyond
Jan 2038 or another other solution for it ?

Regards,

Amey Bhosale

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Re: Copy to New - Disable or Use - Which do you Prefer?

[John Sundberg]

Generally -- I think copy to new/clear/etc -- should all be deleted.

Their generic functionality typically does not match well with what an  
application is trying to do.


Clear -- should be some sort of in-application button -- and it clears  
what is relevant to be cleared (typically not everything).


Same with copy to new




-John





On Sep 3, 2009, at 8:36 AM, Robert Dalton wrote:

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's  
been in the client User Tool for many years.


Do you prefer to create an active link which fires an error message to  
prevent people from using the copy to new functionality or do you let  
people use it???


In previous projects I worked on we always ran the error message  
preventing people from using it and then we created our own button,  
menu item, etc which performs an open window action and pushes only  
the fields we selected over instead.


Is this how you are dealing with this -OR- do you have any better  
ideas???


Thanks,

Robert Dalton

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--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

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Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[LJ Longwing]

Amey,
You aren't going to like this, but you need to use a Date field, because the
Date/Time field cannot be used beyond 2038 as you discussed.  This is based
on a 32 bit integer limitation.  You will need to convert your app to using
Date only fields.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of AMEY BHOSALE
Sent: Thursday, September 03, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Date Time Field Limitation Issue in Remedy restricted to Jan 2038


** Hi All, 

We have an issue which was seen today that in Remedy there are two types of
field : -

1. Date / Time Field

2. Date Field

So in Date / Time Field it can accept date /time till Jan 2038 only and not
beyond that.

We have users who are using our Remedy application for Trade Related
issues.So in case there are some fields like : -

Trade Date

Maturity Date

So in case for a Trade = 123 you can select the max date for Maturity Date /
Time Field till Jan 2038 and not beyond that but there are some trades which
have maturity date that needs to be 2040 or beyond that which cannot be done
in this case.


Can anyone let me know how should i set value in Date / Time Field beyond
Jan 2038 or another other solution for it ?

Regards,

Amey Bhosale
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[AMEY BHOSALE]

Hi,
But the thing is we have an Integration from Remedy with the Trade Database
where all the details are obtained like Trade Date and Maturity Date so the
format in which the value in stored in their database is -MM-dd
hh:mm:ss.

So there is an Xmlgateway integrated with our Remedy Application which
contains the server details of this Trade Database where the stored
procedure is executed to pull the Trade Date , Maturity Date values.

So the Xmlgateway receives the value from Trade Database in -MM-dd
hh:mm:ss format and now this when comes into Remedy will only be correct is
the value is till Jan 2038 and if beyond that then it will set to 1/1/1970.

I tried using Date field but the value gets stored as in BC format.

for e.g. actual value in Trade Database => 2039-02-14 00:00:00.0

data received in Xmlgateway => 2039-02-14 00:00:00.0

But if i create a date field and tried storing this value then it stores as
2/14/4366 B.C

But if i create date/time field then the value is  stored as 1/1/1970

Please let me know what needs to be done.

Regards,

Amey Bhosale


On Thu, Sep 3, 2009 at 8:52 PM, LJ Longwing  wrote:

> ** Amey,
> You aren't going to like this, but you need to use a Date field, because
> the Date/Time field cannot be used beyond 2038 as you discussed.  This is
> based on a 32 bit integer limitation.  You will need to convert your app to
> using Date only fields.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE
> *Sent:* Thursday, September 03, 2009 9:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Date Time Field Limitation Issue in Remedy restricted to Jan
> 2038
>
> ** Hi All,
>
> We have an issue which was seen today that in Remedy there are two types of
> field : -
>
> 1. Date / Time Field
>
> 2. Date Field
>
> So in Date / Time Field it can accept date /time till Jan 2038 only and not
> beyond that.
>
> We have users who are using our Remedy application for Trade Related
> issues.So in case there are some fields like : -
>
> Trade Date
>
> Maturity Date
>
> So in case for a Trade = 123 you can select the max date for Maturity Date
> / Time Field till Jan 2038 and not beyond that but there are some trades
> which have maturity date that needs to be 2040 or beyond that which cannot
> be done in this case.
>
>
> Can anyone let me know how should i set value in Date / Time Field beyond
> Jan 2038 or another other solution for it ?
>
> Regards,
>
> Amey Bhosale
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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Unable to Report From Mid Tier ARERR 9246

[Parker, Lawrence T]

Hi,

We see the below trying to run reports from Mid Tier.  The BMC documentation 
and everything else we've researched indicates that we need to verify the 
report we are trying to run is still available in the Remedy Reports form.  Our 
reports are definitely in the Report form.  Has anyone out there found a way 
around this problem?  We did much diligence in trying to correct this issue 
before posting here.

ARERR [9246] 
Cannot find report [Ljava.lang.String;@10dd4c8 of type null for form {2} on 
server {3}. Please see your administrator.

Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

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smime.p7s
Description: S/MIME cryptographic signature

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  03/09/2009 de retour le 04/09/2009.



Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. Il contient des informations confidentielles qui peuvent être 
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adresses. It contains privileged and confidential information which is not to 
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recipient of this message or an authorized representative thereof, please 
notify the sender by email and then destroy this message as well as all other 
existing copies.

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Request Console Help Issue

[Mark Lev]

We have ARS 7.5 ITSM on windows/SQL server.

 

When the user clicks the Menu bar help button on the Requester Console
(top left), it is showing a list of fields.  We are not able to uncheck
the Help button from Developer, it's grayed out.

 

Anyone know how to fix or hide that button?  This is not the Help button
on the form, that is working OK.  This happens for all, not just admins.

 

Thanks,

Mark


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Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[Gidd]

Amey,
 
This issue was resolved many months ago.  Suggest you contact the folks that
make 
XML Gateway and request an update.  The latest version has some really cool
and often requested features that make upgrading a must.
 
http://www.javasystemsolutions.com/jss/downloads
 
 
HTH
 
Regards...Gidd
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of AMEY BHOSALE
Sent: Thursday, September 03, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Date Time Field Limitation Issue in Remedy restricted to Jan 2038


** Hi All, 

We have an issue which was seen today that in Remedy there are two types of
field : -

1. Date / Time Field

2. Date Field

So in Date / Time Field it can accept date /time till Jan 2038 only and not
beyond that.

We have users who are using our Remedy application for Trade Related
issues.So in case there are some fields like : -

Trade Date

Maturity Date

So in case for a Trade = 123 you can select the max date for Maturity Date /
Time Field till Jan 2038 and not beyond that but there are some trades which
have maturity date that needs to be 2040 or beyond that which cannot be done
in this case.


Can anyone let me know how should i set value in Date / Time Field beyond
Jan 2038 or another other solution for it ?

Regards,

Amey Bhosale
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Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[LJ Longwing]

If the XMLGateway you refer to is the one I see advertized on the list
periodically, I presume it will have the ability to truncate the 00:00:00.0,
and put it in a format that Remedy will understand.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of AMEY BHOSALE
Sent: Thursday, September 03, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Date Time Field Limitation Issue in Remedy restricted to Jan
2038


** Hi, 

But the thing is we have an Integration from Remedy with the Trade Database
where all the details are obtained like Trade Date and Maturity Date so the
format in which the value in stored in their database is -MM-dd
hh:mm:ss.

So there is an Xmlgateway integrated with our Remedy Application which
contains the server details of this Trade Database where the stored
procedure is executed to pull the Trade Date , Maturity Date values.

So the Xmlgateway receives the value from Trade Database in -MM-dd
hh:mm:ss format and now this when comes into Remedy will only be correct is
the value is till Jan 2038 and if beyond that then it will set to 1/1/1970.

I tried using Date field but the value gets stored as in BC format.

for e.g. actual value in Trade Database => 2039-02-14 00:00:00.0

data received in Xmlgateway => 2039-02-14 00:00:00.0

But if i create a date field and tried storing this value then it stores as
2/14/4366 B.C

But if i create date/time field then the value is  stored as 1/1/1970


Please let me know what needs to be done.

Regards,

Amey Bhosale


On Thu, Sep 3, 2009 at 8:52 PM, LJ Longwing  wrote:


** 
Amey,
You aren't going to like this, but you need to use a Date field, because the
Date/Time field cannot be used beyond 2038 as you discussed.  This is based
on a 32 bit integer limitation.  You will need to convert your app to using
Date only fields.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of AMEY BHOSALE
Sent: Thursday, September 03, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Date Time Field Limitation Issue in Remedy restricted to Jan 2038


** Hi All, 

We have an issue which was seen today that in Remedy there are two types of
field : -

1. Date / Time Field

2. Date Field

So in Date / Time Field it can accept date /time till Jan 2038 only and not
beyond that.

We have users who are using our Remedy application for Trade Related
issues.So in case there are some fields like : -

Trade Date

Maturity Date

So in case for a Trade = 123 you can select the max date for Maturity Date /
Time Field till Jan 2038 and not beyond that but there are some trades which
have maturity date that needs to be 2040 or beyond that which cannot be done
in this case.


Can anyone let me know how should i set value in Date / Time Field beyond
Jan 2038 or another other solution for it ?

Regards,

Amey Bhosale
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: Unable to Report From Mid Tier ARERR 9246

[Charles Baldi]

Do you have your Crystal Reports or Business Objects server configured
properly?  Did this ever work in the past?




On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T <
lawrence.par...@nmci-isf.com> wrote:

> Hi,
>
> We see the below trying to run reports from Mid Tier.  The BMC
> documentation and everything else we've researched indicates that we need to
> verify the report we are trying to run is still available in the Remedy
> Reports form.  Our reports are definitely in the Report form.  Has anyone
> out there found a way around this problem?  We did much diligence in trying
> to correct this issue before posting here.
>
> ARERR [9246]
> Cannot find report [Ljava.lang.String;@10dd4c8 of type null for form {2}
> on server {3}. Please see your administrator.
>
> Lawrence Parker
> IT Service Support Tools
>
> EDS
> Remedy Engineering
> 1968 Gilbert Street
> Norfolk, VA 23511
>
> Tel: +1 757 963-1008
> Mobile: +1 757 285-2368
> E-mail: lawrence.par...@nmci-isf.com
>
> We deliver on our commitments
> so you can deliver on yours.
>
>
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Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

[AMEY BHOSALE]

Ok thanks all but will try to check with Java Solutions for upgrading the
xmlgateway version

On Thu, Sep 3, 2009 at 9:51 PM, LJ Longwing  wrote:

> ** If the XMLGateway you refer to is the one I see advertized on the list
> periodically, I presume it will have the ability to truncate the 00:00:00.0,
> and put it in a format that Remedy will understand.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE
> *Sent:* Thursday, September 03, 2009 9:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Date Time Field Limitation Issue in Remedy restricted to
> Jan 2038
>
> ** Hi,
>
> But the thing is we have an Integration from Remedy with the Trade Database
> where all the details are obtained like Trade Date and Maturity Date so the
> format in which the value in stored in their database is -MM-dd
> hh:mm:ss.
>
> So there is an Xmlgateway integrated with our Remedy Application which
> contains the server details of this Trade Database where the stored
> procedure is executed to pull the Trade Date , Maturity Date values.
>
> So the Xmlgateway receives the value from Trade Database in -MM-dd
> hh:mm:ss format and now this when comes into Remedy will only be correct is
> the value is till Jan 2038 and if beyond that then it will set to 1/1/1970.
>
> I tried using Date field but the value gets stored as in BC format.
>
> for e.g. actual value in Trade Database => 2039-02-14 00:00:00.0
>
> data received in Xmlgateway => 2039-02-14 00:00:00.0
>
> But if i create a date field and tried storing this value then it stores as
> 2/14/4366 B.C
>
> But if i create date/time field then the value is  stored as 1/1/1970
>
> Please let me know what needs to be done.
>
> Regards,
>
> Amey Bhosale
>
>
> On Thu, Sep 3, 2009 at 8:52 PM, LJ Longwing  wrote:
>
>> ** Amey,
>> You aren't going to like this, but you need to use a Date field, because
>> the Date/Time field cannot be used beyond 2038 as you discussed.  This is
>> based on a 32 bit integer limitation.  You will need to convert your app to
>> using Date only fields.
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE
>> *Sent:* Thursday, September 03, 2009 9:15 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Date Time Field Limitation Issue in Remedy restricted to Jan
>> 2038
>>
>> ** Hi All,
>>
>> We have an issue which was seen today that in Remedy there are two types
>> of field : -
>>
>> 1. Date / Time Field
>>
>> 2. Date Field
>>
>> So in Date / Time Field it can accept date /time till Jan 2038 only and
>> not beyond that.
>>
>> We have users who are using our Remedy application for Trade Related
>> issues.So in case there are some fields like : -
>>
>> Trade Date
>>
>> Maturity Date
>>
>> So in case for a Trade = 123 you can select the max date for Maturity Date
>> / Time Field till Jan 2038 and not beyond that but there are some trades
>> which have maturity date that needs to be 2040 or beyond that which cannot
>> be done in this case.
>>
>>
>> Can anyone let me know how should i set value in Date / Time Field beyond
>> Jan 2038 or another other solution for it ?
>>
>> Regards,
>>
>> Amey Bhosale
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Re: Copy to New - Disable or Use - Which do you Prefer?

[Gidd]

John,

Not sure I agree with such a generalized statement.  

In our world, we have kept this functionality for our Administrators (View)
only
as well as a few other useful keyboard shortcuts.


Regards...Gidd
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Thursday, September 03, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New - Disable or Use - Which do you Prefer?

Generally -- I think copy to new/clear/etc -- should all be deleted.

Their generic functionality typically does not match well with what an
application is trying to do.

Clear -- should be some sort of in-application button -- and it clears what
is relevant to be cleared (typically not everything).

Same with copy to new




-John





On Sep 3, 2009, at 8:36 AM, Robert Dalton wrote:

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been
in the client User Tool for many years.

Do you prefer to create an active link which fires an error message to
prevent people from using the copy to new functionality or do you let people
use it???

In previous projects I worked on we always ran the error message preventing
people from using it and then we created our own button, menu item, etc
which performs an open window action and pushes only the fields we selected
over instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton


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--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com


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Re: Help: Job I don't understand - Kforce

[Kelly Deaver]

**
Joshua,
There are Patrol User Groups (PUGs), similar to Remedy user groups - http://apps.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_10636339,00.html
Try pinging some of the group leaders for leads.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Help: Job I don't understand - KforceFrom: "Kitchen, Joshua" Date: Thu, September 03, 2009 8:32 amTo: arslist@ARSLIST.ORG** 
Hey there my fellow ARSListers
 
This job title is called a Sr. BMC Product Expert and Developer  (Location:  Virginia)
 
What is this stuff... obviously not Remedy, but from BMC did not know if anyone can educate me!
 
Thanks a million!
 
 2-4 years of experience with at least 1 year in relevant technologies (BMC Performance Manager – previously PATROL) Skills required: · Experienced in Performance Manager (Patrol). · Installation, configuration and administration of BMC PATROL, PATROL Agents and Real-Time Servers · Should have done the troubleshooting of BMC Performance Manager. · Proactive management and administering the BMC Performance Manager environment. · Installation, configuration, and maintenance of all BMC Patrol Monitoring products including BMC Patrol Agents, BMC Patrol KM*s, Patrol Configuration Manager, Distribution Server, BMC Patrol Portal, BMC Event Manager. · Experience in BEM/SIM is preferable. · Experience in creating and deploying customized Patrol Knowledge Modules (KMs). · Document all requests/problems by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system 
 
Respectfully,

Joshua KitchenRecruiterKforce Federal Staffing937.449.1749 office
Great People = Great Results®
 
 
 
Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original.
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Re: Need Help On Mid-Tier

[Joe DeSouza]

Looks like your server doesn't know where to find your Mid-tier files. Check 
your environment for PATH and include the WEB-INF directory in that..

Joe





From: pintu mallick 
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 2, 2009 5:24:23 PM
Subject: Need Help On Mid-Tier

** 
Hi Friends,

Mid-Tier page is not opening. please find the below error information.

 [ /opt/app/remedy/midtier/logs ]
:SID=TBD=>more armidtier0.log
Sep 2, 2009 3:17:28 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 11) Caught 
RuntimeExceptionjava.lang.NullPointerException

please help me.

Thanks 
Pintu 




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Mid tier 7.5 with IIS webserver and TOMCAT5.5.25 as JSP Engine

[Anoop Sasidharan]

Listers,

I recently installed Mid tier 7.5 with IIS 6.0 webserver and TOMCAT5.5.25 as 
JSP Engine (win2003 32 bit). There were 61 applications on this webserver using 
the same default website and after we installed - Remedy Mid Tier overwrote the 
IIS settings for all websites.

 

Just wonder if anyone else face similar siutation or are aware of it?

 

Thanks

Anoop

_
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Dave Wallace is out of the office.

[David Wallace]

I will be out of the office starting  09/03/2009 and will not return until
09/04/2009.

I will be OOO until Tuesday, 9/8.  If you need immediate assistance then
email SMT-ProdEng.


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Re: Dave Wallace is out of the office.

[Darrell Reading]

03 to 04 != 08 


Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Wallace
Sent: Thursday, September 03, 2009 14:37
To: arslist@ARSLIST.ORG
Subject: Dave Wallace is out of the office.

I will be out of the office starting  09/03/2009 and will not return
until
09/04/2009.

I will be OOO until Tuesday, 9/8.  If you need immediate assistance then
email SMT-ProdEng.



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Re: Dave Wallace is out of the office.

[Darrell Reading]

Wait, it does work out.  I just looked.  03 to 04 does equal 08. 


Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Wallace
Sent: Thursday, September 03, 2009 14:37
To: arslist@ARSLIST.ORG
Subject: Dave Wallace is out of the office.

I will be out of the office starting  09/03/2009 and will not return
until
09/04/2009.

I will be OOO until Tuesday, 9/8.  If you need immediate assistance then
email SMT-ProdEng.



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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: Unable to Report From Mid Tier ARERR 9246

[Jason Miller]

Lawrence didn't specify if this a Crystal report or a native .arr report.

Lawrence, can you clarify the type of report?  If it is a native report then
we do not need to travel down the road of troubleshooting Crystal.

Also can you tell us what version of ARS and Mid-Tier you are using?

Jason

On Thu, Sep 3, 2009 at 9:22 AM, Charles Baldi wrote:

> ** Do you have your Crystal Reports or Business Objects server configured
> properly?  Did this ever work in the past?
>
>
>
>
> On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T <
> lawrence.par...@nmci-isf.com> wrote:
>
>> Hi,
>>
>> We see the below trying to run reports from Mid Tier.  The BMC
>> documentation and everything else we've researched indicates that we need to
>> verify the report we are trying to run is still available in the Remedy
>> Reports form.  Our reports are definitely in the Report form.  Has anyone
>> out there found a way around this problem?  We did much diligence in trying
>> to correct this issue before posting here.
>>
>> ARERR [9246]
>> Cannot find report [Ljava.lang.String;@10dd4c8 of type null for form {2}
>> on server {3}. Please see your administrator.
>>
>> Lawrence Parker
>> IT Service Support Tools
>>
>> EDS
>> Remedy Engineering
>> 1968 Gilbert Street
>> Norfolk, VA 23511
>>
>> Tel: +1 757 963-1008
>> Mobile: +1 757 285-2368
>> E-mail: lawrence.par...@nmci-isf.com
>>
>> We deliver on our commitments
>> so you can deliver on yours.
>>
>>
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Re: Dave Wallace is out of the office.

[Juan Ingles]

Business time calculation 2.0!  ;)

On Thu, Sep 3, 2009 at 12:43 PM, Darrell Reading <
darrell.reading...@wal-mart.com> wrote:

> Wait, it does work out.  I just looked.  03 to 04 does equal 08.
>
>
> Darrell Reading Systems Engineer
> Phone 479.204.5739
> dere...@wal-mart.com
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> Save Money. Live Better
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of David Wallace
> Sent: Thursday, September 03, 2009 14:37
> To: arslist@ARSLIST.ORG
> Subject: Dave Wallace is out of the office.
>
>  I will be out of the office starting  09/03/2009 and will not return
> until
> 09/04/2009.
>
> I will be OOO until Tuesday, 9/8.  If you need immediate assistance then
> email SMT-ProdEng.
>
>
> 
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> -
> **
> This email and any files transmitted with it are confidential and
> intended solely for the individual or entity to whom they are
> addressed. If you have received this email in error destroy it
> immediately.
> **
> Wal-Mart Confidential
> **
>
>
>
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Re: Unable to Report From Mid Tier ARERR 9246

[Parker, Lawrence T]

Thanks Jason and Charles,

These are native .arr reports.  We corrected the issue by reimporting the 
ReportSelectionRun active link.  It was passing qualification but not doing 
anything.  I do appreciate your feedback.

Larry 


Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Thursday, September 03, 2009 15:52
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Report From Mid Tier ARERR 9246

** Lawrence didn't specify if this a Crystal report or a native .arr report.

Lawrence, can you clarify the type of report?  If it is a native report then we 
do not need to travel down the road of troubleshooting Crystal.

Also can you tell us what version of ARS and Mid-Tier you are using?

Jason


On Thu, Sep 3, 2009 at 9:22 AM, Charles Baldi  wrote:


** 
Do you have your Crystal Reports or Business Objects server configured 
properly?  Did this ever work in the past?
 


 
On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T 
 wrote:


Hi,

We see the below trying to run reports from Mid Tier.  The BMC 
documentation and everything else we've researched indicates that we need to 
verify the report we are trying to run is still available in the Remedy Reports 
form.  Our reports are definitely in the Report form.  Has anyone out there 
found a way around this problem?  We did much diligence in trying to correct 
this issue before posting here.

ARERR [9246]
Cannot find report [Ljava.lang.String;@10dd4c8 of type null for 
form {2} on server {3}. Please see your administrator.

Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.


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smime.p7s
Description: S/MIME cryptographic signature

Re: TEST

[Shellman, David]

**

Test successful.


Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Sep 03 16:19:58 2009
Subject: TEST

TEST

Regards…Gidd

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Re: Question concerning Application-Invalidate-User

[Easter, David]

I haven't really looked into this too deeply, but my gut feeling would be that 
this overwrites the password so that the original password hash will no longer 
work.  That's how the accounts are disabled, so it'd make sense.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 02, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Question concerning Application-Invalidate-User

**
We recently upgraded our app server from 7.0.1 to 7.1 (Windows server connected 
to Oracle).  After the upgrade I have been looking at the new filters 
associated with password management with 7.1.  I noted a filter called 
User:DisableUserAccount.  The Run If is fairly straight forward with ($USER$ =  
"AR_ESCALATOR" ) AND ( 'Status' = "Disabled") AND ( 'Account Disabled Date' !=  
$NULL$ ) AND ( 'Account Disabled Date' > 'Last Password Change For Policy')

The Run Process executes Application-Invalidate-User $Login Name$.  I can not 
find any reference to Application-Invalidate-User in the 7.1 or 7.5 
documentation.

If anyone could point me to documentation concerning 
Application-Invalidate-User it would be greatly appreciated.

Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607



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Re: Question concerning Application-Invalidate-User

[Shellman, David]

**

We have integrated with Active Directory and the User records have blank 
passwords. So would it still scramble the password? Is the an accompanying 
undocumented run process command that would reverse the disable?

It just would be nice to have this command documented some where instead of 
guessing what it does.

I can cause the same effect by having a filter set the password field with a 
scrambled word, maybe a guid, that would accomplish the same thing. Then it's 
at least easier to figure out what it's doing and how to reverse the effect.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Sep 03 16:48:28 2009
Subject: Re: Question concerning Application-Invalidate-User
I haven’t really looked into this too deeply, but my gut feeling would be that 
this overwrites the password so that the original password hash will no longer 
work.  That’s how the accounts are disabled, so it’d make sense.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 02, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Question concerning Application-Invalidate-User

**
We recently upgraded our app server from 7.0.1 to 7.1 (Windows server connected 
to Oracle).  After the upgrade I have been looking at the new filters 
associated with password management with 7.1.  I noted a filter called 
User:DisableUserAccount.  The Run If is fairly straight forward with ($USER$ =  
"AR_ESCALATOR" ) AND ( 'Status' = "Disabled") AND ( 'Account Disabled Date' !=  
$NULL$ ) AND ( 'Account Disabled Date' > 'Last Password Change For Policy')

The Run Process executes Application-Invalidate-User $Login Name$.  I can not 
find any reference to Application-Invalidate-User in the 7.1 or 7.5 
documentation.

If anyone could point me to documentation concerning 
Application-Invalidate-User it would be greatly appreciated.

Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607



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Re: Question concerning Application-Invalidate-User

[Easter, David]

Ø  So would it still scramble the password?

No –the password management rules apply to passwords stored within AR System.   
If your password management is done through AD, then the rules that AD puts in 
place would be used.  The password management system in 7.1.00 was put in place 
for those customers who don’t use an external source for authentication and 
still wanted a higher level of control simliar to that found in other systems.


Ø  Is the an accompanying undocumented run process command that would reverse 
the disable?

Nope.  Once it’s scrambled, you’d have to set it to a new value.

This all, of course, assuming I’m right about that being what the run process 
does.   But I do know that the disable that occurs, for example, after too many 
failed login attempts does scramble that password – and you can’t unscramble it.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 03, 2009 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question concerning Application-Invalidate-User

**

We have integrated with Active Directory and the User records have blank 
passwords. So would it still scramble the password? Is the an accompanying 
undocumented run process command that would reverse the disable?

It just would be nice to have this command documented some where instead of 
guessing what it does.

I can cause the same effect by having a filter set the password field with a 
scrambled word, maybe a guid, that would accomplish the same thing. Then it's 
at least easier to figure out what it's doing and how to reverse the effect.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Sep 03 16:48:28 2009
Subject: Re: Question concerning Application-Invalidate-User
I haven’t really looked into this too deeply, but my gut feeling would be that 
this overwrites the password so that the original password hash will no longer 
work.  That’s how the accounts are disabled, so it’d make sense.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 02, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Question concerning Application-Invalidate-User

**
We recently upgraded our app server from 7.0.1 to 7.1 (Windows server connected 
to Oracle).  After the upgrade I have been looking at the new filters 
associated with password management with 7.1.  I noted a filter called 
User:DisableUserAccount.  The Run If is fairly straight forward with ($USER$ =  
"AR_ESCALATOR" ) AND ( 'Status' = "Disabled") AND ( 'Account Disabled Date' !=  
$NULL$ ) AND ( 'Account Disabled Date' > 'Last Password Change For Policy')

The Run Process executes Application-Invalidate-User $Login Name$.  I can not 
find any reference to Application-Invalidate-User in the 7.1 or 7.5 
documentation.

If anyone could point me to documentation concerning 
Application-Invalidate-User it would be greatly appreciated.

Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607



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Re: Question concerning Application-Invalidate-User

[Shellman, David]

If I get an answer from Support I will share with the list so that we aren't 
guessing what the function really is.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Sep 03 17:48:41 2009
Subject: Re: Question concerning Application-Invalidate-User

Ø  So would it still scramble the password?

No –the password management rules apply to passwords stored within AR System.   
If your password management is done through AD, then the rules that AD puts in 
place would be used.  The password management system in 7.1.00 was put in place 
for those customers who don’t use an external source for authentication and 
still wanted a higher level of control simliar to that found in other systems.


Ø  Is the an accompanying undocumented run process command that would reverse 
the disable?

Nope.  Once it’s scrambled, you’d have to set it to a new value.

This all, of course, assuming I’m right about that being what the run process 
does.   But I do know that the disable that occurs, for example, after too many 
failed login attempts does scramble that password – and you can’t unscramble it.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 03, 2009 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question concerning Application-Invalidate-User

**

We have integrated with Active Directory and the User records have blank 
passwords. So would it still scramble the password? Is the an accompanying 
undocumented run process command that would reverse the disable?

It just would be nice to have this command documented some where instead of 
guessing what it does.

I can cause the same effect by having a filter set the password field with a 
scrambled word, maybe a guid, that would accomplish the same thing. Then it's 
at least easier to figure out what it's doing and how to reverse the effect.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Sep 03 16:48:28 2009
Subject: Re: Question concerning Application-Invalidate-User
I haven’t really looked into this too deeply, but my gut feeling would be that 
this overwrites the password so that the original password hash will no longer 
work.  That’s how the accounts are disabled, so it’d make sense.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 02, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Question concerning Application-Invalidate-User

**
We recently upgraded our app server from 7.0.1 to 7.1 (Windows server connected 
to Oracle).  After the upgrade I have been looking at the new filters 
associated with password management with 7.1.  I noted a filter called 
User:DisableUserAccount.  The Run If is fairly straight forward with ($USER$ =  
"AR_ESCALATOR" ) AND ( 'Status' = "Disabled") AND ( 'Account Disabled Date' !=  
$NULL$ ) AND ( 'Account Disabled Date' > 'Last Password Change For Policy')

The Run Process executes Application-Invalidate-User $Login Name$.  I can not 
find any reference to Application-Invalidate-User in the 7.1 or 7.5 
documentation.

If anyone could point me to documentation concerning 
Application-Invalidate-User it would be greatly appreciated.

Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607



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Re: Question regarding Daylight Savings and slm module

[Nick Lloyd]

Thank you David!!


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, September 03, 2009 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Question regarding Daylight Savings and slm module

There's not really a white paper - although you can learn some interesting 
things from the DST info that was distributed when the U.S. and other countries 
changed the start/end dates.  That occurred during the life of AR System 7.0.01 
so you can still find that bulletin here:

06-Mar-2007 Daylight Saving Time (DST) and BMC Remedy Action Request System 
7.0.01 PDF

In addition, there are references to Daylight Savings Time and their effect on 
Business Time in the documentation:

BMC Remedy Action Request System 7.5.00 Configuration Guide
 16-Jan-2009 
PDF

"Business Times commands take Daylight Saving Time (DST) into consideration.
See "Application-Bus-Time2-Add" on page 227 for an example."

And on page 231:

"Using application commands with daylight saving time
In the following examples, assume that the AR System server is in Pacific 
Standard Time (US and Canada, GMT -8:00) and daylight saving time occurs on 
March 11, 2007 2:00:00 a.m."

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nick Lloyd
Sent: Monday, August 31, 2009 7:22 PM
To: arslist@ARSLIST.ORG
Subject: Question regarding Daylight Savings and slm module

**
Guys/Gals,

Is there a whitepaper that anyone knows of that explains how the BMC Remedy 
application deals with daylight savings changes?

Ie:

For open incidents that have a SLA/OLA attached to them.
What happens when the time is reverted back at the end of daylight savings (ie: 
loses an hour)

ITSM 7.5
Oracle 10g


Thanks


Nick
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