No Data in Summary Drop down field in Requester Console - Create new ticket page- ITSM

[Hema .]

Hi All,
 
Assume i have six entries in Summary Definition form among which four are 
configured for Global and 2 are configured for Company ABC.
 
Scenario 1-
In CTM:People form, under the tab 'General'  the company name has been 
mentioned as "ABC" and under 'Login/ Access Details' tab there are no entries 
in Access Restrictions table instead the "Un Restricted Access" value is set as 
Yes (means this user have access to all the companies as defined in the User 
guide)
 
Result-Not able to see any data in the Summary Drop down menu.
 
Scenario 2-
In CTM:People form, under the tab 'General'  the company name has been 
mentioned as "ABC" and under 'Login/ Access Details' tab there is a entry in 
Access Restrictions table for the company ABC and the "Un Restricted Access" 
value is set as NO (means this user have access only to ABC company as defined 
in the User guide)
 
Result-Able to see all data(Global and ABC) in the Summary Drop down menu.
 
Note:The reason behind to see all the data(Global and ABC) is because of the 
Menu qualification. The qualification of the menu (RQC:SDN:SummaryDefinition) 
which fetches the value for Summary Drop down field is ('SystemStatus' = 
"Active") and hence it fetches all the Active records.
 
 
Why Scenario1 fails? Is there anything to do with Permissions here?
 
Looking forward for your reply.
 
ITSM 7.0.3
ARS 7.1
 
Thanks,
Hema




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ADM: How to Subscribe ATTN: googlites and Nabblers

[Daniel Bloom]

Normally this would seem absurd, posting to the list about how to subscribe
to the list.
 
There is an increasing number of people complaining they can't post to the
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and it is because they really aren't on it at all.
 
IF you are in Google Groups or Nabble, you cannot post to the list.
 
You can only post to the ARSlist by being subscribed to it.
 
send an email to listse...@arslist.org
 
Body of the text should be:
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Note: replace   with what it says (i.e. drop the <> as well)
 
to post to the list send email to arslist@arslist.org
Please read the welcome message which includes hints of what to put in
subject lines.
 
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Re: Building a Remedy development server via VM clone

[Robert Fults]

In the same boat right now.  Any help would be appreciated.  Using ARS 7.1, 
ITSM 7.0.03, Oracle 11g.

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

From: T Wang [mailto:remedy.lis...@gmail.com]
Sent: Tuesday, March 09, 2010 2:36 PM
Subject: Building a Remedy development server via VM clone

** I was trying to find a thread discussion on this, but couldn't find it so i 
am hoping to get this clear from someone on the list and possibly other may use 
this as a helpful resource information in the future.

Our system engineer and DBA were trying to setup a development server by just 
cloning the existing server of our current production system and place it on 
one of the VMHost within the network.  I knew that it couldn't be that easy and 
of course that didn't work.  We could not start the Remedy service and the 
ar.cfg and armonitor.cfg have already been change and point to the new VM guest 
OS.  Our current system is on 7.1, ITSM 6.3, this is a Window base environment 
and the database server, web server and application server is on the same 
machine.

I have never built a development server this way before.  Normally I would 
create a new SQL instance on the same SQL box and do a DB backup and restore 
the ARSystem DB on the new instance and make sure that the ARSystem DB owner is 
ARAdmin.

If anyone have an experience in setting the development server via a VM clone 
and won't mind the time to educate some of us I would appreciate it.

Thanks

T.
_Platinum Sponsor: rmisoluti...@verizon.net 
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Re: Building a Remedy development server via VM clone

[Martinez, Marcelo A]

I am a windows/sql shop
ARS 7.1/ITSM7.0.03

The way I did it was:

· Take a snapshot of your current system and create a VMserver with it. 
Usually this gets renamed to another server name. the DB gets copied from 
server X to server Z.

· Go through window and rename every location that points to serverA to 
server (i.e. c:\progr...\ARSystem\remdeyserverA --> c:\progr...\remdeyserverB)

· The ar.cfg and armonitor.cfg need to point to the new database and 
correct server locations (i.e. ARF-Java-Class-Path: C:\Program Files\AR 
System\remedyserverB\arapi71.jar; )

· Go through the registry and do a search for ServerA and rename it 
ServerB.

· Go to services applet (computer mgmt) look at properties of "BMC 
Remedy Action Request System Server" the PATH to executable should point to the 
NEW location, if not.. you missed it while changing the registry. Also take a 
look at the portmapper process and email engine.

· You may have to re-set the ARAdmin user password for the db. Your DBA 
should be able to help with this.

· Take note of your new HostID and call BMC and get a new license file. 
Or do it online.

· You may also want to edit the config.properties under C:\Program 
Files\AR System\Mid-Tier\WEB-INF\classes

After you get the system up and going, every time you want to refresh the 
system (to match your production server) all you have to do is copy the prod db 
back to dev. AND apply the new license key that BMC provided (your hostID will 
remain the same).

HTH,
Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Wednesday, March 10, 2010 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Building a Remedy development server via VM clone

**
In the same boat right now.  Any help would be appreciated.  Using ARS 7.1, 
ITSM 7.0.03, Oracle 11g.

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

From: T Wang [mailto:remedy.lis...@gmail.com]
Sent: Tuesday, March 09, 2010 2:36 PM
Subject: Building a Remedy development server via VM clone

** I was trying to find a thread discussion on this, but couldn't find it so i 
am hoping to get this clear from someone on the list and possibly other may use 
this as a helpful resource information in the future.

Our system engineer and DBA were trying to setup a development server by just 
cloning the existing server of our current production system and place it on 
one of the VMHost within the network.  I knew that it couldn't be that easy and 
of course that didn't work.  We could not start the Remedy service and the 
ar.cfg and armonitor.cfg have already been change and point to the new VM guest 
OS.  Our current system is on 7.1, ITSM 6.3, this is a Window base environment 
and the database server, web server and application server is on the same 
machine.

I have never built a development server this way before.  Normally I would 
create a new SQL instance on the same SQL box and do a DB backup and restore 
the ARSystem DB on the new instance and make sure that the ARSystem DB owner is 
ARAdmin.

If anyone have an experience in setting the development server via a VM clone 
and won't mind the time to educate some of us I would appreciate it.

Thanks

T.
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_
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Re: Building a Remedy development server via VM clone

[remedy lee]

We did this and it worked. (this was early 2009)
ARS 7.1
ITSM 7.0.3
SQL 2005

I turned off the network port in VM so it couldn't be on the network.
I changed the MAC address, the computer name, the ip address.
Pointed the ar.cfg to new database server
There are some entries in AR forms that point to the old database but
it should work still
I think I had to reinstall the email engine.
But even with that, everything connected and worked.


On Mar 10, 8:58 am, Robert Fults  wrote:
> In the same boat right now.  Any help would be appreciated.  Using ARS 7.1, 
> ITSM 7.0.03, Oracle 11g.
>
> Sincerely,
>
> Robert Fults
> Remedy Dev.
> Florida International University
> Email: rfu...@fiu.eduhttp://uts.fiu.edu
>
> From: T Wang [mailto:remedy.lis...@gmail.com]
> Sent: Tuesday, March 09, 2010 2:36 PM
> Subject: Building a Remedy development server via VM clone
>
> ** I was trying to find a thread discussion on this, but couldn't find it so 
> i am hoping to get this clear from someone on the list and possibly other may 
> use this as a helpful resource information in the future.
>
> Our system engineer and DBA were trying to setup a development server by just 
> cloning the existing server of our current production system and place it on 
> one of the VMHost within the network.  I knew that it couldn't be that easy 
> and of course that didn't work.  We could not start the Remedy service and 
> the ar.cfg and armonitor.cfg have already been change and point to the new VM 
> guest OS.  Our current system is on 7.1, ITSM 6.3, this is a Window base 
> environment and the database server, web server and application server is on 
> the same machine.
>
> I have never built a development server this way before.  Normally I would 
> create a new SQL instance on the same SQL box and do a DB backup and restore 
> the ARSystem DB on the new instance and make sure that the ARSystem DB owner 
> is ARAdmin.
>
> If anyone have an experience in setting the development server via a VM clone 
> and won't mind the time to educate some of us I would appreciate it.
>
> Thanks
>
> T.
> _Platinum Sponsor: rmisoluti...@verizon.net 
> ARSlist: "Where the Answers Are"_
>
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Re: Trial license for BMC

[Easter, David]

Some things you can try:


1.   Remove the previous license, add the new license, then reboot the 
server.

2.   As you mention, check to ensure that your server hostid matches the 
one you entered into the trial license.  If not, regenerate the trial license 
with the correct hostid.

3.   Check to make sure your AR System server license is either a permanent 
license, or is a trial license that has not yet expired.  Applications require 
a properly licensed AR System to operate properly.

4.   Contact your BMC sales representative or BMC Partner from where you 
got the authorization for the trial period.   They can help you further or get 
you in contact with BMC Support if appropriate.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Arnab Baral
Sent: Tuesday, March 09, 2010 9:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trial license for BMC

**
Hi David,

I already have a permanent Support id. Its generating the new trial license 
which I am receiving through email. But yet its not updating the new license.

Does this have something to do with the host id?

If yes then what is the solution? I want to go ahead with the trial license 
only.

Regards
Arnab
On Tue, Mar 9, 2010 at 8:22 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
As you mention, trial licenses have an expiration date.  If you are past the 
expiration date, the license will no longer be usable.

You will need to request another trial license from BMC.  Please contact your 
BMC sales representative or authorized BMC partner.  You'll need to get a 
temporary Support ID assigned to you.  Once you have that, you can request 
another trial license from the BMC Support Central site.

Note, however, that trial licenses expire to ensure that the product is not 
used beyond its evaluation period.  I would encourage you to discuss actually 
purchasing the product with your BMC sales representative or BMC Partner.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arnab 
Baral
Sent: Tuesday, March 09, 2010 3:53 AM
To: arslist@ARSLIST.ORG
Subject: Trial license for BMC

**
Hi Listers,

I was using Trial license from BMC for CMDB application which has expired.
I am trying to get a new one but its not allowing me to add.

Please let me know the reason and the solution.

This is urgent!
Regards
Arnab
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Re: Merging two systems

[Grooms, Frederick W]

We have done something similar (luckily both of ours were on Oracle).  We 
started with doing a comparison of the systems (like are either of them using 
the out of the box apps).



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, March 09, 2010 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Merging two systems

**
System 1 -

 *   ARS 7.1 patch 4
 *   WIN2003
 *   SQL2000
System 2 -

 *   ARS 7.1 patch 4
 *   Solaris
 *   Oracle 10g


We are looking to merge these systems into one. We will probably go with AIX 
and Oracle 10g. I was wondering if anyone had any good advise besides praying.

Thanks,


Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx






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Help Please - Crystal 10 problem

[Sokol, Brian]

I am using Crystal 10 to run reports. I have it installed on my Mid Tier
server. I foolishly uninstalled the AR User client on the server which
must have removed the ODBC connector. This broke all my reports. I then
reinstalled AR User and configured the ODBC settings. Now whenever I try
to run a report a log in box pops up asking for credentials to connect
to my Mid Tier server? Even if I put in my own ID and password it does
not go away. Can anyone help please? Keep in mind this is Crystal 10 .

Thanks

Brian Sokol 
Manager, Desktop Services
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   



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Re: Trial license for BMC

[Jason Miller]

Hi Arnab,

You didn't mention what version of ARS/CMDB/Server OS you are working with.

What is the error you receive if when you try to add the license?  There is
an issue with early versions ARS 7.5 on Window 2008 where the Host ID
changes after a reboot.  If sounds like it may be your issue you can
reference a thread subject "Current Host ID of ARS Server always changing"
from 12/11/09.

HTH,
Jason

On Tue, Mar 9, 2010 at 9:40 PM, Arnab Baral  wrote:

> **
> Hi David,
>
> I already have a permanent Support id. Its generating the new trial license
> which I am receiving through email. But yet its not updating the new
> license.
>
> Does this have something to do with the host id?
>
> If yes then what is the solution? I want to go ahead with the trial license
> only.
>
> Regards
> Arnab
>
> On Tue, Mar 9, 2010 at 8:22 PM, Easter, David wrote:
>
>> **
>>
>> As you mention, trial licenses have an expiration date.  If you are past
>> the expiration date, the license will no longer be usable.
>>
>>
>>
>> You will need to request another trial license from BMC.  Please contact
>> your BMC sales representative or authorized BMC partner.  You’ll need to get
>> a temporary Support ID assigned to you.  Once you have that, you can request
>> another trial license from the BMC Support Central site.
>>
>>
>>
>> Note, however, that trial licenses expire to ensure that the product is
>> not used beyond its evaluation period.  I would encourage you to discuss
>> actually purchasing the product with your BMC sales representative or BMC
>> Partner.
>>
>>
>>
>> -David J. Easter
>>
>> Sr. Product Manager, Solution Strategy and Development
>>
>> BMC Software, Inc.
>>
>>
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Arnab Baral
>> *Sent:* Tuesday, March 09, 2010 3:53 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Trial license for BMC
>>
>>
>>
>> **
>>
>> Hi Listers,
>>
>>
>>
>> I was using Trial license from BMC for CMDB application which has expired.
>>
>> I am trying to get a new one but its not allowing me to add.
>>
>>
>>
>> Please let me know the reason and the solution.
>>
>>
>>
>> This is urgent!
>>
>> Regards
>>
>> Arnab
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: Help Please - Crystal 10 problem

[Hunter, Justin (West Chester)]

We had the same problem and it turned out to be that when the ODBC client
was reinstalled it was created with a different Data Source Name than what
all of the reports were built using.  Once we renamed the Data Source and
provided the reporting UID, all the reports started working again.


On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:

> ** 
> 
> I am using Crystal 10 to run reports. I have it installed on my Mid Tier
> server. I foolishly uninstalled the AR User client on the server which must
> have removed the ODBC connector. This broke all my reports. I then reinstalled
> AR User and configured the ODBC settings. Now whenever I try to run a report a
> log in box pops up asking for credentials to connect to my Mid Tier server?
> Even if I put in my own ID and password it does not go away. Can anyone help
> please? Keep in mind this is Crystal 10 .
> 
> Thanks 
> 
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com 
> 
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


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Re: Help Please - Crystal 10 problem

[Sokol, Brian]

How do I check what it was and how do I change it to work again?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem


** We had the same problem and it turned out to be that when the ODBC
client was reinstalled it was created with a different Data Source Name
than what all of the reports were built using.  Once we renamed the Data
Source and provided the reporting UID, all the reports started working
again.


On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:



** 

I am using Crystal 10 to run reports. I have it installed on my
Mid Tier server. I foolishly uninstalled the AR User client on the
server which must have removed the ODBC connector. This broke all my
reports. I then reinstalled AR User and configured the ODBC settings.
Now whenever I try to run a report a log in box pops up asking for
credentials to connect to my Mid Tier server? Even if I put in my own ID
and password it does not go away. Can anyone help please? Keep in mind
this is Crystal 10 .

Thanks 

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com  

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_



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The RegQueryValueEx function failed for the following reason: The system cannot find the file specified.

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

My email engine is hung and whenever I stop/restart it, I see the
subject line in the event log viewer as an error message for the email
engine.

 

I'm running windows server 2k3, ars 6.3. Nothing changed on my server,
but all of the sudden my email engine hung. It is not unusual for it to
hang (usually java issues), however it is unusual for a restart of the
service to not clear it up.

 

Any help would be greatly appreciated. I cannot figure out which file it
is missing. It would be nice if the event log would tell me. I've looked
through all of my email logs and nothing is listed.

 

Date:  3/10/2010   Source:AR System Email Engine

Time: 10:01:58 AM Category: None

Type: ErrorEvent ID: 4097

User: N/A

Computer: 

 

Description:

The RegQueryValueEx function failed for the following reason: The system
cannot find the file specified.

 

 

Thanks,

 

Gary Opela, Jr.

Sr. Remedy Engineer

Avaya Phone Admin

RSP Cert, Sec+

COMM: 405 582 4272

 


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Re: Help Please - Crystal 10 problem

[Hunter, Justin (West Chester)]

If you open up an existing report under the Database menu you find set
datasource location.  It will list the DSN you created the report with.

On 3/10/10 11:41 AM, "Sokol, Brian"  wrote:

> ** 
> How do I check what it was and how do I change it to work again?
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
> Sent: Wednesday, March 10, 2010 11:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help Please - Crystal 10 problem
> 
> ** We had the same problem and it turned out to be that when the ODBC client
> was reinstalled it was created with a different Data Source Name than what all
> of the reports were built using.  Once we renamed the Data Source and provided
> the reporting UID, all the reports started working again.
> 
> 
> On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:
> 
>> ** 
>> 
>> I am using Crystal 10 to run reports.  I have it installed on my Mid Tier
>> server. I foolishly uninstalled the AR User  client on the server which must
>> have removed the ODBC connector. This broke  all my reports. I then
>> reinstalled AR User and configured the ODBC settings.  Now whenever I try to
>> run a report a log in box pops up asking for credentials  to connect to my
>> Mid Tier server? Even if I put in my own ID and password it  does not go
>> away. Can anyone help please? Keep in mind this is Crystal 10  .
>> 
>> Thanks  
>> 
>> Brian Sokol
>> Manager, Desktop  Services
>> Scholastic Inc.
>> 557 Broadway
>> NY, NY 10012
>> (212)  343-6494
>> http://www.Scholastic.com 
>> 
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where  the Answers
>> Are"_
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3rd party license manager

[pascale . boyer]

Hi all,

I've been asked by the management of our IT department if there was anyway 
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if 
any of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 



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have received this e-mail in error, and delete it. We thank you for your 
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Re: Help Please - Crystal 10 problem

[Sokol, Brian]

It lists this:  Data Source Name: AR System ODBC Data Source
 
This is the same DSN I have on my Mid Tier.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem


** If you open up an existing report under the Database menu you find
set datasource location.  It will list the DSN you created the report
with.

On 3/10/10 11:41 AM, "Sokol, Brian"  wrote:



** 
How do I check what it was and how do I change it to work again?




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

** We had the same problem and it turned out to be that when the
ODBC client was reinstalled it was created with a different Data Source
Name than what all of the reports were built using.  Once we renamed the
Data Source and provided the reporting UID, all the reports started
working again.


On 3/10/10 11:20 AM, "Sokol, Brian" 
wrote:



** 

I am using Crystal 10 to run reports.  I have it
installed on my Mid Tier server. I foolishly uninstalled the AR User
client on the server which must have removed the ODBC connector. This
broke  all my reports. I then reinstalled AR User and configured the
ODBC settings.  Now whenever I try to run a report a log in box pops up
asking for credentials  to connect to my Mid Tier server? Even if I put
in my own ID and password it  does not go away. Can anyone help please?
Keep in mind this is Crystal 10  .

Thanks  

Brian Sokol
Manager, Desktop  Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212)  343-6494
http://www.Scholastic.com   

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
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ARSmarts 2.5 Grapher is now released

[support]

Dear List,

We are proud to announce the release of ARSmarts 2.5.0.

Beyond the *Navigator* and the *Documenter* modules that were already 
present in the previous versions of ARSmarts, ARSmarts 2.5 offers a new 
module: the *Grapher*.
The ARSmarts Grapher module produces *interactive graphical 
representations of your workflow*.  Click any element of a Graph to open 
the corresponding workflow object, and to further navigate your AR 
System application; navigate from Graph to Graph; include the Graphs in 
your documentation; and much, much more.


ARSmarts *automates* and *speeds up* numerous *tasks* such as: export 
definitions of large applications, generation of project documentation, 
application troubleshooting, application configuration, .


Don't hesitate to contact me at kais.albas...@arsmarts.com or have a 
look at our website (www.arsmarts.com).


Best regards.

Kaïs

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Re: 3rd party license manager

[Bing]

Are you referring to the Flexera product?  (Now called FlexNet?)
 
-- Bing

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager


** 
Hi all,

I've been asked by the management of our IT department if there was anyway
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if any
of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :

[Howard Richter]

All,

I know back in the 4.x and 5.x days there were was to create a report that
would list the field ids per form. Is that still part of 7.x and if so how
do I do it?

As always thanks,

Howard

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: 3rd party license manager

[Bing]

See http://www.flexerasoftware.com/support/eol/flexlm-end-of-life.htm

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bing
Sent: Wednesday, March 10, 2010 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: 3rd party license manager


** 
Are you referring to the Flexera product?  (Now called FlexNet?)
 
-- Bing

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager


** 
Hi all,

I've been asked by the management of our IT department if there was anyway
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if any
of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Answers Are"_ 

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Re: 3rd party license manager

[pascale . boyer]

Yes I am

Thank you,

Pascale Boyer






b...@itm3.com 
Sent by: arslist@ARSLIST.ORG
03/10/2010 09:52 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 3rd party license manager






** 
Are you referring to the Flexera product?  (Now called FlexNet?)
 
-- Bing

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager

** 
Hi all,

I've been asked by the management of our IT department if there was anyway 
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if 
any of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_
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Are"_ 


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Re: 3rd party license manager

[pascale . boyer]

Bing,

I saw that.  But they are looking into a similar product to manage the 
diverse licenses used here.  They want to include the Remedy floating 
licenses.  And I am not convinced this is possible with how Remedy managed 
its licenses.  I was asked to ask you all if any of you are using a 
similar 3rd party license manager

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 





b...@itm3.com 
Sent by: arslist@ARSLIST.ORG
03/10/2010 09:57 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 3rd party license manager






** 
See http://www.flexerasoftware.com/support/eol/flexlm-end-of-life.htm

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Bing
Sent: Wednesday, March 10, 2010 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: 3rd party license manager

** 
Are you referring to the Flexera product?  (Now called FlexNet?)
 
-- Bing

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager

** 
Hi all,

I've been asked by the management of our IT department if there was anyway 
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if 
any of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
Answers Are"_ 
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Re: Merging two systems

[Misi Mladoniczky]

Hi,

It would seem to be redundant, and possibly a license agreement breach, as
Remedy already has the concept of floating licenses built into it.

http://en.wikipedia.org/wiki/FlexNet_Publisher

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We have done something similar (luckily both of ours were on Oracle).  We
> started with doing a comparison of the systems (like are either of them
> using the out of the box apps).
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
> Sent: Tuesday, March 09, 2010 6:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Merging two systems
>
> **
> System 1 -
>
>  *   ARS 7.1 patch 4
>  *   WIN2003
>  *   SQL2000
> System 2 -
>
>  *   ARS 7.1 patch 4
>  *   Solaris
>  *   Oracle 10g
>
>
> We are looking to merge these systems into one. We will probably go with
> AIX and Oracle 10g. I was wondering if anyone had any good advise besides
> praying.
>
> Thanks,
>
>
> Roger Nall
> Manager, SA Business Intelligence/Remedy
> Desk Phone: 972-464-3712
> Mobile: 973-652-6723
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
>
> ___
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: 3rd party license manager

[Bing]

Just spend a year on a software license compliance project for a huge
organization, so I know the market space extremely well . . .
 
The answer is, it depends on what you're trying to do.  If you're a software
product publisher and you're trying to track and protect licenses you sell
to your customers, then Flexera's FlexNet Publisher product is one of may
possible options.
 
On the other hand, if you're a software product purchaser and you're trying
to maintain software license compliance for software products across your
organization, that's a completely different set of vendors and tools.  (And
if this is your area of interest, I have boatloads of information for you!)
 
So which role will your organization play?  As a publisher of software
products, or a purchaser of software products?
 
-- Bing
 
Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: 3rd party license manager


** 
Yes I am

Thank you,

Pascale Boyer






b...@itm3.com 
Sent by: arslist@ARSLIST.ORG 


03/10/2010 09:52 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: 3rd party license manager






** 
Are you referring to the Flexera product?  (Now called FlexNet?)
 
-- Bing


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager

** 
Hi all,

I've been asked by the management of our IT department if there was anyway
to use a 3rd party license manager like  "FlexLM" with the Remedy system.
I don't really see how this would be possible but I just want to know if any
of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Are"_
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Re: Help Please - Crystal 10 problem

[Grooms, Frederick W]

Is your DSN a System or User?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Wednesday, March 10, 2010 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

**
It lists this:  Data Source Name: AR System ODBC Data Source

This is the same DSN I have on my Mid Tier.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem
** If you open up an existing report under the Database menu you find set 
datasource location.  It will list the DSN you created the report with.

On 3/10/10 11:41 AM, "Sokol, Brian"  wrote:
**
How do I check what it was and how do I change it to work again?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

** We had the same problem and it turned out to be that when the ODBC client 
was reinstalled it was created with a different Data Source Name than what all 
of the reports were built using.  Once we renamed the Data Source and provided 
the reporting UID, all the reports started working again.


On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:
**

I am using Crystal 10 to run reports.  I have it installed on my Mid Tier 
server. I foolishly uninstalled the AR User  client on the server which must 
have removed the ODBC connector. This broke  all my reports. I then reinstalled 
AR User and configured the ODBC settings.  Now whenever I try to run a report a 
log in box pops up asking for credentials  to connect to my Mid Tier server? 
Even if I put in my own ID and password it  does not go away. Can anyone help 
please? Keep in mind this is Crystal 10  .

Thanks

Brian Sokol
Manager, Desktop  Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212)  343-6494
http://www.Scholastic.com 



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Re: Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :

[Misi Mladoniczky]

Hi,

I guess that you can get the information from the database by combining
the arschema and field table.

You can also get this info from a def-file export.

I have a tool called RRR|DefFieldList that can produce an Excel-file based
on a def-file.

The result contains the info about Form, Id, Name, Label, Type, Option,
Length, Enum-values, Default, Pattern and Menu.

Download at https://www.rrr.se/cgi/tools/main#rrrDefFieldList.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> All,
>
> I know back in the 4.x and 5.x days there were was to create a report that
> would list the field ids per form. Is that still part of 7.x and if so how
> do I do it?
>
> As always thanks,
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
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> --
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>
>

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Junior Remedy Developer - Washingotn DC

[Kitchen, Joshua]

Will process for a secret clearance

 

Only need 1 year of experience and a bachelor's degree

Permanent Job with Kforce

 

1 Year of Exp and Bachelors Degree - 55-65K

6 Years of Exp w/o Bachelors Degree - 55-65K

6+ Years of Exp with or w/o Bachelors Degree - 75K MAX

 

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com
  | www.govtrecruiter.com
  
Great People = Great Results

Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original.

 

 


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Re: Run Process Active Link

[Bert Shuler]

Roger:

If it runs from the command line on the server, but will not run from the 
server process, I would check to see if the program is intended to be spawned 
from a service. In the win/nt world, services do not by default have "Allow 
service to interact with the desktop."

HTH

Bert Shuler 




From: "Nall, Roger" 
To: arslist@ARSLIST.ORG
Sent: Mon, March 8, 2010 3:53:30 PM
Subject: Re: [ARSLIST] Run Process Active Link

Jarl,

This is not in my conf file. This would mean that Active Links can run from any 
directory, at least according to the Configuration manual.

Thanks,

Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Sunday, February 28, 2010 7:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Run Process Active Link

Check if this settings are set in ar.conf:
Active-Link-Dir:

The directory where active link server run processes are stored. Only
commands located in the specified directory can be run. This is a
security feature that makes sure clients or API programs can use only
a safe set of server processes.

--
Jarl


2010/2/27 Nall, Roger :
> **
>
> LJ,
>
>
>
> Still nothing happens:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>Server: psdvrem1
>
>Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> Is it possible to that Remedy does not have permissions to use the command
> line? If so, how does one set permissions?
>
>
>
> Thanks,
>
>
>
> Roger Nall
>
> Manager, SA Business Intelligence/Remedy
>
> Desk Phone: 972-464-3712
>
> Mobile: 973-652-6723
>
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Friday, February 26, 2010 4:54 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
>
>
> **
>
> nolike this
>
>
>
>Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
> Sent: Friday, February 26, 2010 3:50 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
> **
>
> Like this:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>Server: psdvrem1
>
>Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> Roger Nall
>
> Manager, SA Business Intelligence/Remedy
>
> Desk Phone: 972-464-3712
>
> Mobile: 973-652-6723
>
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Friday, February 26, 2010 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
>
>
> **
>
> Roger,
>
> try making your run process
>
>
>
> @@:cmd /c 
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
> Sent: Friday, February 26, 2010 2:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Run Process Active Link
>
> **
>
> Hello All,
>
>
>
> ARS 7.1 patch 4
>
> SQL 2K
>
> WIN 2003
>
>
>
>
>
> I have a Run Process active link that passes three parameters. We are
> executing a .bat file that uses a Corba client to query an external
> application and inserts the returned data in an external table which Remedy
> them pulls into a trouble ticket.
>
>
>
> I can log into the server and execute the .bat file from the command line
> with no problems. However when trying to execute from a button in Remedy
> nothing happens. The active link fires:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>Server: psdvrem1
>
>Process: C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> The permissions on the .bat file are set correctly Administrators,
> Authenticated Users 

Re: Help Please - Crystal 10 problem

[Sokol, Brian]

It is a system DSN. The only thing that changed is I uninstalled the
Remedy User client. I reinstalled it but now the report from the Mid
Tier it will not run. If I run the report from the remedy client it does
run. I can not find anything wrong.
 
Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 10, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem


** 

Is your DSN a System or User?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Wednesday, March 10, 2010 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

 

** 

It lists this:  Data Source Name: AR System ODBC Data Source

 

This is the same DSN I have on my Mid Tier.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

** If you open up an existing report under the Database menu you find
set datasource location.  It will list the DSN you created the report
with.

On 3/10/10 11:41 AM, "Sokol, Brian"  wrote:

** 
How do I check what it was and how do I change it to work again?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
Sent: Wednesday, March 10, 2010 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Please - Crystal 10 problem

** We had the same problem and it turned out to be that when the ODBC
client was reinstalled it was created with a different Data Source Name
than what all of the reports were built using.  Once we renamed the Data
Source and provided the reporting UID, all the reports started working
again.


On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:

** 

I am using Crystal 10 to run reports.  I have it installed on my Mid
Tier server. I foolishly uninstalled the AR User  client on the server
which must have removed the ODBC connector. This broke  all my reports.
I then reinstalled AR User and configured the ODBC settings.  Now
whenever I try to run a report a log in box pops up asking for
credentials  to connect to my Mid Tier server? Even if I put in my own
ID and password it  does not go away. Can anyone help please? Keep in
mind this is Crystal 10  .

Thanks  

Brian Sokol
Manager, Desktop  Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212)  343-6494
http://www.Scholastic.com   



 

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Unable to select desired "key field" for View form

[Renjini Johney]

Hi All,

I am trying to create a view form on a data base table , when i put the
table name in "Database table" field and click load, it automatically shows
6 fields in the "key field" (i have 80 fields in the table)
I want to choose an another field (not fromthe 6) as key field, but its not
allowing me to do so :(,
Can someone help with this issue???

-- 
Regards,
Renjini

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Re: Building a Remedy development server via VM clone

[T Wang]

Resolved.

Hope the following information would help others who may have this kind of
problem in the future.


   - Ensure that ARAdmin can log into this new image, after the clone the
   ARAdmin password was somehow got change and was different from the
   production system, if so you will have to reset the ARAdmin password to
   whatever the production system is.
   - Carefully modify the ar.cfg and armonitor.cfg files, so that Server
   Name, Sybase Name, etc are now pointing to the correct AR Server and SQL
   instance.
   - Restart Remedy service
   - Test

Thanks to those that contribute

Cheers

T.

On Wed, Mar 10, 2010 at 9:43 AM, remedy lee  wrote:

> We did this and it worked. (this was early 2009)
> ARS 7.1
> ITSM 7.0.3
> SQL 2005
>
> I turned off the network port in VM so it couldn't be on the network.
> I changed the MAC address, the computer name, the ip address.
> Pointed the ar.cfg to new database server
> There are some entries in AR forms that point to the old database but
> it should work still
> I think I had to reinstall the email engine.
> But even with that, everything connected and worked.
>
>
> On Mar 10, 8:58 am, Robert Fults  wrote:
> > In the same boat right now.  Any help would be appreciated.  Using ARS
> 7.1, ITSM 7.0.03, Oracle 11g.
> >
> > Sincerely,
> >
> > Robert Fults
> > Remedy Dev.
> > Florida International University
> > Email: rfu...@fiu.eduhttp://uts.fiu.edu
> >
> > From: T Wang [mailto:remedy.lis...@gmail.com]
> > Sent: Tuesday, March 09, 2010 2:36 PM
> > Subject: Building a Remedy development server via VM clone
> >
> > ** I was trying to find a thread discussion on this, but couldn't find it
> so i am hoping to get this clear from someone on the list and possibly other
> may use this as a helpful resource information in the future.
> >
> > Our system engineer and DBA were trying to setup a development server by
> just cloning the existing server of our current production system and place
> it on one of the VMHost within the network.  I knew that it couldn't be that
> easy and of course that didn't work.  We could not start the Remedy service
> and the ar.cfg and armonitor.cfg have already been change and point to the
> new VM guest OS.  Our current system is on 7.1, ITSM 6.3, this is a Window
> base environment and the database server, web server and application server
> is on the same machine.
> >
> > I have never built a development server this way before.  Normally I
> would create a new SQL instance on the same SQL box and do a DB backup and
> restore the ARSystem DB on the new instance and make sure that the ARSystem
> DB owner is ARAdmin.
> >
> > If anyone have an experience in setting the development server via a VM
> clone and won't mind the time to educate some of us I would appreciate it.
> >
> > Thanks
> >
> > T.
> > _Platinum Sponsor: rmisoluti...@verizon.net rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_
> >
> >
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>
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Re: 3rd party license manager

[Arner, Todd]

Pascale,
we use the RRR|License tool to manage our Remedy licenses.  We've been
very happy with the results.
http://rrr.se
 
Todd Arner
Great Lakes



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Wednesday, March 10, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: 3rd party license manager


** 
Hi all,

I've been asked by the management of our IT department if there was
anyway to use a 3rd party license manager like  "FlexLM" with the Remedy
system.
I don't really see how this would be possible but I just want to know if
any of you are using any type of 3rd party license management tool.

Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 


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Re: Unable to select desired "key field" for View form

[Grooms, Frederick W]

Check your field types...  From the "Integrating with Plug-ins and Third-Party 
Products" Doc

Only the following data types are supported in view forms:
DB2-varchar, varchar2, char, clob, integer, smallint, real, double
SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal
Oracle(r)-varchar, varchar2, char, clob, number, float
Informix-char, varchar, int8, smallint, integer, text, smallfloat, float, 
decimal
Sybase-char, varchar, tinyint, smallint, int, text, real, float, decimal

You may have to make a db View that converts the db table fields to a supported 
type and use that for your View Form.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Renjini Johney
Sent: Wednesday, March 10, 2010 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Unable to select desired "key field" for View form

**
Hi All,

I am trying to create a view form on a data base table , when i put the table 
name in "Database table" field and click load, it automatically shows 6 fields 
in the "key field" (i have 80 fields in the table)
I want to choose an another field (not fromthe 6) as key field, but its not 
allowing me to do so :(,
Can someone help with this issue???

--
Regards,
Renjini


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Re: Unable to select desired "key field" for View form

[Martinez, Marcelo A]

I have run into this issue before when trying to read external databases.. I 
wonder why there is a limitation to the fields ARS can read ??

Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 10, 2010 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to select desired "key field" for View form

**
Check your field types...  From the "Integrating with Plug-ins and Third-Party 
Products" Doc

Only the following data types are supported in view forms:
DB2-varchar, varchar2, char, clob, integer, smallint, real, double
SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal
Oracle(r)-varchar, varchar2, char, clob, number, float
Informix-char, varchar, int8, smallint, integer, text, smallfloat, float, 
decimal
Sybase-char, varchar, tinyint, smallint, int, text, real, float, decimal

You may have to make a db View that converts the db table fields to a supported 
type and use that for your View Form.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Renjini Johney
Sent: Wednesday, March 10, 2010 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Unable to select desired "key field" for View form

**
Hi All,

I am trying to create a view form on a data base table , when i put the table 
name in "Database table" field and click load, it automatically shows 6 fields 
in the "key field" (i have 80 fields in the table)
I want to choose an another field (not fromthe 6) as key field, but its not 
allowing me to do so :(,
Can someone help with this issue???

--
Regards,
Renjini

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Users can not select Assignee after ITSM upgrade from 7.0.02 to 7.0.03 patch 7

[Tim Rondeau]

Hi All,

We are running arsytem 7.1 patch 7 ITSM now 7.0.03 patch 7.   As an admin I can 
see all the assignee's and select them.  As a normal user the menu is blank.

[cid:image001.png@01CAC05A.73ED1F70]

There is no one in the drop down list.   I had to make the requestor ID public 
for the Support company/org and Group to public, now they can select those 
fields, but assignee menu is still blank.

Anyone run into this when upgrading, I can not find anything in the patch about 
this.

Thanks

Tim

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<>

Re: Unable to select desired "key field" for View form

[LJ Longwing]

Read up on the restrictions of what the key field can be...differs depending
on what version of Remedy you are on...but you will likely need to create a
view as suggested by others to get the key field you want.  I typically
'build' a key field to meet my needs to generate a unique no more than 15
character db field.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Renjini Johney
Sent: Wednesday, March 10, 2010 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Unable to select desired "key field" for View form


** 
Hi All,
 
I am trying to create a view form on a data base table , when i put the
table name in "Database table" field and click load, it automatically shows
6 fields in the "key field" (i have 80 fields in the table)
I want to choose an another field (not fromthe 6) as key field, but its not
allowing me to do so :(,
Can someone help with this issue???

-- 
Regards,
Renjini 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: ARS 7.5 Patches for a new install

[Jason Miller]

UPDATE:
After patching from 3 to 4 the plugin server still failed to load the Server
Information console.  I was getting many authentication errors when the form
would open.

Since we are building a server group I put this box on hold and started to
build the next one.  I used patch 1 as a base since I have had good results
with that.  From there I patch to 3 which I have also had good results going
from 1 to 3.  Then finally patch 4.  This appears to be working great so
far.

It is possible that I messed up the Application Service Password at one
point so I am not completely sure it is the installer's fault.  On the prior
attempts I had been copying and pasting the password from our keystore.
Since you cannot see the value I cannot verify that it was correct from the
clipboard (although I have done it many times in the past with no problem).
On the last attempt I shortened the password and manually typed it in.

On a side note, the Host ID still changes on Server 2008 after a reboot.  I
thought I had read that was fixed in one of the last patches.  I did check
that the MAC is not changing since it is VM.

Jason

On Tue, Mar 9, 2010 at 4:01 PM, Jason Miller  wrote:

> The upgrade from patch 3 to patch 4 still had errors but less.  The
> Approval Server failed to install with the following error in the logs:
> LOG EVENT {Description=[Failed to execute
> executeApprovalServerUpgradeNative],Detail=[Encountered error while
> executing arapupgd]}
>
> I re-ran the patch 4 installer and just installed Approval Server and it
> appeared to install (there were no errors anyways).
>
> Jason
>
>
> On Tue, Mar 9, 2010 at 2:36 PM, Jason Miller wrote:
>
>> I also ran into some issues with installing patch 4 fresh.  This is on
>> Windows 2008 64bit but had similar issues. Had a few rik errors, the
>> administration plugings were not working, the install hung on the final
>> servers start.
>>
>> I removed everything, installed patch 3 and am upgrading to patch 4 now.
>> Jason
>>
>>
>> On Tue, Mar 9, 2010 at 3:08 AM, Dee  wrote:
>>
>>> I'm experiencing these issue with patch 4 on upgrade on unix.
>>>
>>> 1. Installer won't run with X11 biniary in Libpath.
>>> 2. On a custom install in of arserver, arealdap, ardbcldap, flashboard,
>>> email engine, the rik import, fail to import most of the system forms, with
>>> no errors. Except for group from.
>>> 3. Experienced error where the installer couldnot stop/start arserverd,
>>> once.
>>>
>>> Hopefully, this will help.
>>>
>>> Sincerely,
>>> D.D
>>>
>>>
>>>
>>> On Mar 8, 2010, at 2:18 PM, Roger Justice  wrote:
>>>
>>>  Patch 4 is inclusive. If this is the first time you have installed 7.5
 be sure to use the custom install to select what you want installed.


 -Original Message-
 From: Pierson, Shawn 
 To: arslist@ARSLIST.ORG
 Sent: Mon, Mar 8, 2010 2:06 pm
 Subject: ARS 7.5 Patches for a new install


 **
 Good afternoon,

 I wanted to see if there is any undocumented best practice for a 7.5
 upgrade in terms of what ARS patches to install.  Normally I would just go
 straight to the highest level, but lately BMC hasn’t been making all of
 their patches all-inclusive like they used to so I don’t want to miss out 
 on
 anything and run into problems.

 Thanks,

 Shawn Pierson
 Remedy Developer | Southern Union


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>>>
>>>
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>>
>>
>

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Re: Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :

[Murnane, Phil]

Howard:

There's http://arinside.org/ .  I've also hooked up MS Access/Excel to the 
underlying database via ODBC and created various joins and queries for seeing 
such stuff.

HTH,
--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, March 10, 2010 12:57
To: arslist@ARSLIST.ORG
Subject: Is there an extract file that can be produced from Remedy that will 
list FIELD / ID per form? :

**
All,

I know back in the 4.x and 5.x days there were was to create a report that 
would list the field ids per form. Is that still part of 7.x and if so how do I 
do it?

As always thanks,

Howard

--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: The RegQueryValueEx function failed for the following reason: The system cannot find the file specified.

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

Resolved. There was a DC down, it came back up and email flowed through
like a charm.


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Opela, Gary L CTR USAF ABW 72 ABW/SCOOA 
Sent: Wednesday, March 10, 2010 10:49 AM
To: arslist@ARSLIST.ORG
Subject: The RegQueryValueEx function failed for the following reason:
The system cannot find the file specified.

My email engine is hung and whenever I stop/restart it, I see the
subject line in the event log viewer as an error message for the email
engine.

 

I'm running windows server 2k3, ars 6.3. Nothing changed on my server,
but all of the sudden my email engine hung. It is not unusual for it to
hang (usually java issues), however it is unusual for a restart of the
service to not clear it up.

 

Any help would be greatly appreciated. I cannot figure out which file it
is missing. It would be nice if the event log would tell me. I've looked
through all of my email logs and nothing is listed.

 

Date:  3/10/2010   Source:AR System Email Engine

Time: 10:01:58 AM Category: None

Type: ErrorEvent ID: 4097

User: N/A

Computer: 

 

Description:

The RegQueryValueEx function failed for the following reason: The system
cannot find the file specified.

 

 

Thanks,

 

Gary Opela, Jr.

Sr. Remedy Engineer

Avaya Phone Admin

RSP Cert, Sec+

COMM: 405 582 4272

 

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Re: Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :

[Howard Richter]

Thanks that worked great..

On Wed, Mar 10, 2010 at 2:14 PM, Misi Mladoniczky  wrote:

> Hi,
>
> I guess that you can get the information from the database by combining
> the arschema and field table.
>
> You can also get this info from a def-file export.
>
> I have a tool called RRR|DefFieldList that can produce an Excel-file based
> on a def-file.
>
> The result contains the info about Form, Id, Name, Label, Type, Option,
> Length, Enum-values, Default, Pattern and Menu.
>
> Download at https://www.rrr.se/cgi/tools/main#rrrDefFieldList.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > All,
> >
> > I know back in the 4.x and 5.x days there were was to create a report
> that
> > would list the field ids per form. Is that still part of 7.x and if so
> how
> > do I do it?
> >
> > As always thanks,
> >
> > Howard
> >
> > --
> > Howard Richter
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > ITIL Foundation Certified
> > E-Mail = hbr4...@gmail.com
> > LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> >
> >
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> >
> > --
> > This message was scanned by ESVA and is believed to be clean.
> >
> >
>
>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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White screen on refresh

[Brittain, Mark]

Hi All

This might be an odd question but I thought worth asking. Sometimes when I do a 
search or refresh a table  in the RUT or save a change to a form in the admin 
tool my screen goes white. Really weird.

Can anyone tell me why this occurs? ARS 6.3 patch 20 on server and client. 
SunOS 5.9 server and Windows  XP Professional client.

Thanks
Mark


Mark Brittain




  
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JSP engine

[Martinez, Marcelo A]

What JSP engine do you guys recommend on a new installation of ARS7.5 / ITSM 7.6
Running IIS 7.

Tomcat or ServletExec AS or ???

Marcelo Martinez

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Re: orchestration with AR System

[Mueller, Doug]

Brian,

What you are really describing is a Request Management solution.

What you want to do is put together requestable offerings for a customer that 
consist of one or more steps
that interact with one or more solutions.  Those solutions in your case are 
currently other AR System
forms, but they could in fact be other products.  You want to define a flow of 
interaction where some things
are in parallel and others are serial.  Data from one may pass to another.  
Questions are asked of the
requester and they are passed into the right step of the process.

All the work is really done by the other processes or solutions but you need 
something to coordinate the
asking and the flow of operations.

The Service Request Management (SRM) solution from BMC is just this type of 
solution.  It incorporates all
of the support for performing the type of operation you are looking at.


Atrium Orchestrator is a second workflow technology that BMC offers for 
orchestrating machine interactions
or people to machine interactions.  If, rather than trying to orchestrate 
across several high level processes
to coordinate an activity, what you needed to do was to go to machine x and 
make a setting then to
machine y and install something and then machine z and do something else.  AO 
would be a good
technology and a good solution to put together that flow.

Then, you may want to call that AO script to do that lower level, machine flow 
from one of the steps you are
orchestrating at the SRM level.


I encourage you to take a look at the SRM solution.  It is already fully 
integrated with all of the out of the
box applications BMC supplies and it can be trivially configured to interact 
with any additional forms you
have constructed.  You can build whatever requestable offering flows you want.

This is the next major application that I think all customers will need.  It is 
the second anchor of a new and
improved approach to Business Service Management and the restructuring of IT.  
(the first anchor is the
CMDB by the way).


Good luck with your journey.  It is headed in the right direction.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Friday, March 05, 2010 10:44 AM
To: arslist@ARSLIST.ORG
Subject: orchestration with AR System

** We have AR System, alone, with a lot of custom forms.  Trying to create 
higher-level workflows that tie these forms together (such as an employee 
boarding process)  is proving to be a daunting task.  Do we need Atrium 
Orchestrator to achieve this in a supportable manner?  This 
post seems to 
suggest a resounding "YES".
AO is really intended to automate and accelerate the execution of broader IT 
services that are typically performed through a series of actions across these 
purpose-built applications.
If so, can we acquire *just* this AO component or do we need the other pieces 
like Atrium CMDB, etc.

What are the alternatives to doing orchestration, in general?  That is, how 
would you go about defining these higher-level services that encompass multiple 
forms within an AR System?  My first guess is you could just make a web page 
describing the higher-level process with a bunch of links to each individual 
form, and let a human be the orchestrator.  In other words, not bother?  :-)  
Another way (which I've tried) is to make a "wrapper" form that defines the 
process and attempts to orchestrate the child-forms through a complex series of 
filters and extra fields on both the wrapper form the and child forms.  Not 
very understandable or flexible.  Now I am looking at Orchestrator which seems 
to be a monster of a product but sounds like it is the correct one, but is it 
overkill?

Thanks for any suggestions!

Brien
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Re: JSP engine

[Rodriguez, Rafael J x23718]

Definitely Tomcat as ServletExec is no longer supported by BMC 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, March 10, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: JSP engine

What JSP engine do you guys recommend on a new installation of ARS7.5 /
ITSM 7.6 Running IIS 7.

Tomcat or ServletExec AS or ???

Marcelo Martinez


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Re: JSP engine

[Nall, Roger]

>From the BMC compatibility matrix for 7.5



AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all 
operating systems and platforms supported by BMC as defined in the "AR System 
Server Supported Hardware platforms and Operating Systems" section above. AR 
System supports the listed version of vendor products or higher.

Minimum Web / Application Server versions

Minimum Servlet Engine versions

Apache 2.0.x

Tomcat 5.5.28

JBoss 4.02+

BEA WebLogic 9.2

IBM WebSphere 6.1

Oracle AS 10gR3

ServletExec 5.0 or higher

Tomcat 5.5.28

JBoss (Embedded) 4.02+

BEA WebLogic Servlet Engine 9.2

IBM WebSphere Servlet Engine 6.1

Oracle AS Servlet Engine 10gR3



Roger Nall

Manager, SA Business Intelligence/Remedy

Desk Phone: 972-464-3712

Mobile: 973-652-6723

http://saintake.t-mobile.com/interfaces/default.aspx







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718
Sent: Wednesday, March 10, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine



Definitely Tomcat as ServletExec is no longer supported by BMC



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A

Sent: Wednesday, March 10, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: JSP engine



What JSP engine do you guys recommend on a new installation of ARS7.5 /

ITSM 7.6 Running IIS 7.



Tomcat or ServletExec AS or ???



Marcelo Martinez





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may contain information that is privileged and confidential. If the reader of 
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Re: JSP engine

[Lyle Taylor]

As I understand it, ServletExec has always been supported by BMC (at least 
since 7.0).  They simply stopped bundling it with the Mid Tier in favor of 
Tomcat.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, March 10, 2010 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine

**

>From the BMC compatibility matrix for 7.5



AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all 
operating systems and platforms supported by BMC as defined in the "AR System 
Server Supported Hardware platforms and Operating Systems" section above. AR 
System supports the listed version of vendor products or higher.

Minimum Web / Application Server versions

Minimum Servlet Engine versions

Apache 2.0.x

Tomcat 5.5.28

JBoss 4.02+

BEA WebLogic 9.2

IBM WebSphere 6.1

Oracle AS 10gR3

ServletExec 5.0 or higher

Tomcat 5.5.28

JBoss (Embedded) 4.02+

BEA WebLogic Servlet Engine 9.2

IBM WebSphere Servlet Engine 6.1

Oracle AS Servlet Engine 10gR3



Roger Nall

Manager, SA Business Intelligence/Remedy

Desk Phone: 972-464-3712

Mobile: 973-652-6723

http://saintake.t-mobile.com/interfaces/default.aspx







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718
Sent: Wednesday, March 10, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine



Definitely Tomcat as ServletExec is no longer supported by BMC



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A

Sent: Wednesday, March 10, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: JSP engine



What JSP engine do you guys recommend on a new installation of ARS7.5 /

ITSM 7.6 Running IIS 7.



Tomcat or ServletExec AS or ???



Marcelo Martinez





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may contain information that is privileged and confidential. If the reader of 
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error, please notify us immediately by e-mail and delete the message and any

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Zen of Aeroprise

[Thad K Esser]

**
Hello,

I'm just starting to work with Aeroprise
and am feeling a little dense.  Does anyone have any good documentation
or resources they can share?  I have the installation and Configuration
manual, as well as the user guide, but I'm still not finding the things
I'm looking for.  I did put a ticket in with BMC, but thought I'd
ask here as well.

I am trying to setup a Rule that will
push CTM:People records to the PDA, with the qualification of 'Corporate
ID' != $NULL$.  The "not equal to null" is what is tripping
me up.  I can't seem to find a way to enter it.  The user guide
says you can use an advanced qualification, which I'm also not seeing.

Any help or insight is appreciated.

Thad Esser
Remedy Developer

*IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
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Re: JSP engine

[Martinez, Marcelo A]

I simply would like to know benefits/disadvantages of each.

Per the ServletExec 
website,
 the ISAPI is no longer supported with IIS6 or higher. But they do recommend 
using the

ServletExec 6.0 Application Server [AS]

Marcelo



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, March 10, 2010 5:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine

**
As I understand it, ServletExec has always been supported by BMC (at least 
since 7.0).  They simply stopped bundling it with the Mid Tier in favor of 
Tomcat.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, March 10, 2010 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine

**

>From the BMC compatibility matrix for 7.5



AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all 
operating systems and platforms supported by BMC as defined in the "AR System 
Server Supported Hardware platforms and Operating Systems" section above. AR 
System supports the listed version of vendor products or higher.

Minimum Web / Application Server versions

Minimum Servlet Engine versions

Apache 2.0.x

Tomcat 5.5.28

JBoss 4.02+

BEA WebLogic 9.2

IBM WebSphere 6.1

Oracle AS 10gR3

ServletExec 5.0 or higher

Tomcat 5.5.28

JBoss (Embedded) 4.02+

BEA WebLogic Servlet Engine 9.2

IBM WebSphere Servlet Engine 6.1

Oracle AS Servlet Engine 10gR3



Roger Nall

Manager, SA Business Intelligence/Remedy

Desk Phone: 972-464-3712

Mobile: 973-652-6723

http://saintake.t-mobile.com/interfaces/default.aspx







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718
Sent: Wednesday, March 10, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP engine



Definitely Tomcat as ServletExec is no longer supported by BMC



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A

Sent: Wednesday, March 10, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: JSP engine



What JSP engine do you guys recommend on a new installation of ARS7.5 /

ITSM 7.6 Running IIS 7.



Tomcat or ServletExec AS or ???



Marcelo Martinez





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may contain information that is privileged and confidential. If the reader of 
the

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Re: Help Please - Crystal 10 problem

[Rod Harris]

Hi Brian,

Make sure that your mid tier web reporting is configured to use the
DSN that is in your reports. I have found that if a report uses a
datasource other than the one defined in the mid-tier web reporting
settings you will be prompted for a password. It will work however
once you do that.

If the reports aren't working at all then you may have deeper
problems. Try running the report directly from the web reporting
server. This may alert you to any errors you are getting. Trying to
open a report in the mid tier will create a copy of the report in the
windows temp directory. Try running that and seeing what's wrong with
it.

I don't tend to name my datasource the default "AR System ODBC Data
Source". Its easier to discriminate from the default install if you
give it a different name. You want to make sure that your reports use
the system data source that you have set up for the purpose.

Rod



On 11 March 2010 02:35, Sokol, Brian  wrote:
> **
> It is a system DSN. The only thing that changed is I uninstalled the Remedy
> User client. I reinstalled it but now the report from the Mid Tier it will
> not run. If I run the report from the remedy client it does run. I can not
> find anything wrong.
>
> Brian
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, March 10, 2010 1:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help Please - Crystal 10 problem
>
> **
>
> Is your DSN a System or User?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
> Sent: Wednesday, March 10, 2010 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help Please - Crystal 10 problem
>
>
>
> **
>
> It lists this:  Data Source Name: AR System ODBC Data Source
>
>
>
> This is the same DSN I have on my Mid Tier.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
> Sent: Wednesday, March 10, 2010 12:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help Please - Crystal 10 problem
>
> ** If you open up an existing report under the Database menu you find set
> datasource location.  It will list the DSN you created the report with.
>
> On 3/10/10 11:41 AM, "Sokol, Brian"  wrote:
>
> **
> How do I check what it was and how do I change it to work again?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester)
> Sent: Wednesday, March 10, 2010 11:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help Please - Crystal 10 problem
>
> ** We had the same problem and it turned out to be that when the ODBC client
> was reinstalled it was created with a different Data Source Name than what
> all of the reports were built using.  Once we renamed the Data Source and
> provided the reporting UID, all the reports started working again.
>
>
> On 3/10/10 11:20 AM, "Sokol, Brian"  wrote:
>
> **
>
> I am using Crystal 10 to run reports.  I have it installed on my Mid Tier
> server. I foolishly uninstalled the AR User  client on the server which must
> have removed the ODBC connector. This broke  all my reports. I then
> reinstalled AR User and configured the ODBC settings.  Now whenever I try to
> run a report a log in box pops up asking for credentials  to connect to my
> Mid Tier server? Even if I put in my own ID and password it  does not go
> away. Can anyone help please? Keep in mind this is Crystal 10  .
>
> Thanks
>
> Brian Sokol
> Manager, Desktop  Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212)  343-6494
> http://www.Scholastic.com 
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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BOXI CRS R1 Help

[Schon, Stuart]

Hi - I know this is off topic but wondering if anyone could assist.
Offline contact is fine if you don't want to clog the forum.

 

 

Does anyone know how to define AD or LDAP authentication over multiple
AD domains for BOXI Crystal Report Server R1. 

 

 

The situation is:

If we have to domains A and B

 

B trusts A but not the other way around. BOXI is installed on a box in
B's domain. We have a user defined to reference the AD in B and users
with a B domain userid can authenticate and Login to BOXI ok.

 

The B domain is no longer being used but remains active- all users have
been migrated to A domain user ids (company B was bought by company A
giving this situation).  We were using NT Authentication and ids from
both domains could login to BOXI.

 

Something changed in  the last few days and now people from the A domain
can no longer authenticate, in fact the whole NT authentication process
has stopped working. So we tried moving to AD but that does not work and
there appears to be a bug in R1 that prevents this from working with
multiple AD domains. We also tried setting up Kerberos but we have done
something wrong and we receive back an Internal Error. It appears that
AD authentication works because when you type in an id and an invalid
password the fail message comes back straight away. When using a valid
id and password and NTLM AD  authentication there is a long pause and an
"Account Information Not Recognised- Transport error: Communication
failure." is produced. When using a valid id and password and NTLM AD
authentication there is a long pause and an "Account Information Not
Recognised- Internal Error." is produced.

 

 

The BOXI server runs all of our Remedy SLM, Performance and Customer
reports. Most of the SD are now locked out and people are getting .
:-(.

 

Help

 

Note: the product is so old that SAP no longer actively support it and
can't offer any advice.

 

Stuart Schon
Team Leader

Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 439 475 240 
stuart.sc...@au.fujitsu.com  
au.fujitsu.com  

 
 



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Re: White screen on refresh

[Joe D'Souza]

Performance of your application is an area you might want to check. Its
typical signs of badly written code, that uses a bad search probably on that
table field since you say that it happens on refresh of a table field..

Make sure that you have used fields that would qualify for writing a good
query, meaning that they have been indexed. Make sure the query is optimized
by way of minimum calculations required to get the results.. constants on
one side with variables on the other side of an equation..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Brittain, Mark
  Sent: Wednesday, March 10, 2010 3:52 PM
  To: arslist@ARSLIST.ORG
  Subject: White screen on refresh


  **
  Hi All

  This might be an odd question but I thought worth asking. Sometimes when I
do a search or refresh a table  in the RUT or save a change to a form in the
admin tool my screen goes white. Really weird.

  Can anyone tell me why this occurs? ARS 6.3 patch 20 on server and client.
SunOS 5.9 server and Windows XP Professional client.

  Thanks
  Mark

  
  Mark Brittain





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