Re: C APIs to create Change ticket.
Hi, Which form are you creating your entry in? The Category/Type/Item fields are apparently checked for a valid combination. You must specify a valid combination in your call. You can use the normal AR System client to submit a ticket and verify the fields that need to be sent along with valid values. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > Its is 6.3 > > I am getting following error when I call > > "The category, type, and item combination is invalid. Select a category, > type, and item in the field lists." > > Please suggest how to resolve it. > > > With Regards, > Anuj Dua > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Konrad Banasiak > Sent: Friday, April 16, 2010 5:52 PM > To: arslist@ARSLIST.ORG > Subject: Re: C APIs to create Change ticket. > > ** > Hi, > > What is the version of your Change Management Application? > > > Cheers > > > > Konrad > > > > TopPositions > > Really only one secure Plugin SSO for BM Remedy AR System. > > Http://www.remedy-sso.com > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA > Sent: Friday, April 16, 2010 1:25 PM > To: arslist@ARSLIST.ORG > Subject: C APIs to create Change ticket. > > ** > Hello List, > > Thanks to please let me know the source of C APIs and the respective API > to create change ticket through C programming. > > > With Regards, > Anuj Dua > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: C APIs to create Change ticket.
Hi, Its is 6.3 I am getting following error when I call "The category, type, and item combination is invalid. Select a category, type, and item in the field lists." Please suggest how to resolve it. With Regards, Anuj Dua From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Konrad Banasiak Sent: Friday, April 16, 2010 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: C APIs to create Change ticket. ** Hi, What is the version of your Change Management Application? Cheers Konrad TopPositions Really only one secure Plugin SSO for BM Remedy AR System. Http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA Sent: Friday, April 16, 2010 1:25 PM To: arslist@ARSLIST.ORG Subject: C APIs to create Change ticket. ** Hello List, Thanks to please let me know the source of C APIs and the respective API to create change ticket through C programming. With Regards, Anuj Dua _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)"
Joe, Please find a brief profile text of the presenters: Topic: Keep CMDB up-to-date by using Discovery Topology (BMC ADDM) Mr. Santosh N. 11+ Years of IT Experience, 6+ Years of Experience on BMC Products (Service Assurance and Automation). Extensive experience in installation / configuration / administration / deployment of BPM 2.7, Patrol Console 7, TMART, BEM/SIM, Control-M, Blade Logic, ITSM-SRM and RBA for internal and external network environments. Successfully completed projects on deployment of BPM, BEM/SIM, Remedy and support for other ESM Tools. Topic: Upgrading to BMC Remedy ITSM 7.6 Mr. Amol W. 9+ Years of IT Experience 5+ Years of Experience on BMC Products (Service Support) Remedy-ITSM configuration and implementation for ITIL Process implementation. (IM, PM, CM, AM, SLM) CMDB implementation Projects Integration with various applications like IVR, Patrol, Clear Case-Clear Quest, HR application Implementation of SSO Let me know if there are any further queries. Warm Regards, Priyanka _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, April 19, 2010 10:54 PM To: arslist@ARSLIST.ORG Subject: Re: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)" Priyanka, Any identifications of the actual presenters? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Priyanka Khopade Sent: Monday, April 19, 2010 7:21 AM To: arslist@ARSLIST.ORG Subject: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: how to retrieve incidents which are already been archived
Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'="Closed" By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks & Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks & Regards Amanullah Software Consultant Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: "This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** http://www.w3.org/TR/REC-html40"; = xmlns:q=3D"http://schemas.xmlsoap.org/soap/envelope/"; xmlns:rtc=3D"http://m= icrosoft.com/officenet/conferencing" xmlns:D=3D"DAV:" xmlns:Repl=3D"http://= schemas.microsoft.com/repl/" xmlns:mt=3D"http://schemas.microsoft.com/share= point/soap/meetings/" xmlns:x2=3D"http://schemas.microsoft.com/office/excel= /2003/xml" xmlns:ppda=3D"http://www.passport.com/NameSpace.xsd"; xmlns:ois= =3D"http://schemas.microsoft.com/sharepoint/soap/ois/"; xmlns:dir=3D"http://= schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds=3D"http://www.w3= .org/2000/09/xmldsig#" xmlns:dsp=3D"http://schemas.microsoft.com/sharepoint= /dsp" xmlns:udc=3D"http://schemas.microsoft.com/data/udc"; xmlns:xsd=3D"http= ://www.w3.org/2001/XMLSchema" xmlns:sub=3D"http://schemas.microsoft.com/sha= repoint/soap/2002/1/alerts/" xmlns:ec=3D"http://www.w3.org/2001/04/xmlenc#"= xmlns:sp=3D"http://schemas.microsoft.com/sharepoint/"; xmlns:sps=3D"http://= schemas.microsoft.com/sharepoint/soap/" xmlns:xsi=3D"http://www.w3.org/2001= /XMLSchema-instance" xmlns:udcs=3D"http://schemas.microsoft.com/data/udc/so= ap" xmlns:udcxf=3D"http://schemas.microsoft.com/data/udc/xmlfile"; xmlns:udc= p2p=3D"http://schemas.microsoft.com/data/udc/parttopart"; xmlns:wf=3D"http:/= /schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss=3D"http://sche= mas.microsoft.com/office/2006/digsig-setup" xmlns:dssi=3D"http://schemas.mi= crosoft.com/office/2006/digsig" xmlns:mdssi=3D"http://schemas.openxmlformat= s.org/package/2006/digital-signature" xmlns:mver=3D"http://schemas.openxmlf= ormats.org/markup-compatibility/2006" xmlns:m=3D"http://schemas.microsoft.c= om/office/2004/12/omml" xmlns:mrels=3D"http://schemas.openxmlformats.org/pa= ckage/2006/relationships" xmlns:spwp=3D"http://microsoft.com/sharepoint/web= partpages" xmlns:ex12t=3D"http://schemas.microsoft.com/exchange/services/20= 06/types" xmlns:ex12m=3D"http://schemas.microsoft.com/exchange/services/200= 6/messages" xmlns:pptsl=3D"http://schemas.microsoft.com/sharepoin
Re: COLSUM
Hi, I seems to be doing what you asked it to do. The way both client and FLTR tables work, is by filling the table with data (in memory). If you tell it to chunk, it apparently reads it that way. Create a new table-field without chinking, with a single column, and do the COLSUM there instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Doug, > Since you have been replying to list posts more frequently, I figured I > would ask you a question real quick. > > We have several pieces of workflow that use filter side tables and COLSUM. > In situations where there are more records in the table than the 'Server > Table Field Chunk Size', I have noticed that it does a 'select first x' on > the table columns, and it does it again till it finds a number higher than > the number of records returned. In our situation we had the setting at > 1000 > and had over 50K records in the table...so the SQL log shows select first > 1000, then 2000, 3000, 4000, etc till it hits a value above the count in > the > table. This of course kills our performance when we are just doing a sum > on > a columnso I converted them to direct SQL doing SUM() and aren't > having > problems anymore. Why was this done as a method to perform COLSUM?it > doesn't seem efficient to me at all. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: how to retrieve incidents which are already been archived
Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks & Regards Amanullah Software Consultant Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: "This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** http://www.w3.org/TR/REC-html40"; = xmlns:q=3D"http://schemas.xmlsoap.org/soap/envelope/"; xmlns:rtc=3D"http://m= icrosoft.com/officenet/conferencing" xmlns:D=3D"DAV:" xmlns:Repl=3D"http://= schemas.microsoft.com/repl/" xmlns:mt=3D"http://schemas.microsoft.com/share= point/soap/meetings/" xmlns:x2=3D"http://schemas.microsoft.com/office/excel= /2003/xml" xmlns:ppda=3D"http://www.passport.com/NameSpace.xsd"; xmlns:ois= =3D"http://schemas.microsoft.com/sharepoint/soap/ois/"; xmlns:dir=3D"http://= schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds=3D"http://www.w3= .org/2000/09/xmldsig#" xmlns:dsp=3D"http://schemas.microsoft.com/sharepoint= /dsp" xmlns:udc=3D"http://schemas.microsoft.com/data/udc"; xmlns:xsd=3D"http= ://www.w3.org/2001/XMLSchema" xmlns:sub=3D"http://schemas.microsoft.com/sha= repoint/soap/2002/1/alerts/" xmlns:ec=3D"http://www.w3.org/2001/04/xmlenc#"= xmlns:sp=3D"http://schemas.microsoft.com/sharepoint/"; xmlns:sps=3D"http://= schemas.microsoft.com/sharepoint/soap/" xmlns:xsi=3D"http://www.w3.org/2001= /XMLSchema-instance" xmlns:udcs=3D"http://schemas.microsoft.com/data/udc/so= ap" xmlns:udcxf=3D"http://schemas.microsoft.com/data/udc/xmlfile"; xmlns:udc= p2p=3D"http://schemas.microsoft.com/data/udc/parttopart"; xmlns:wf=3D"http:/= /schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss=3D"http://sche= mas.microsoft.com/office/2006/digsig-setup" xmlns:dssi=3D"http://schemas.mi= crosoft.com/office/2006/digsig" xmlns:mdssi=3D"http://schemas.openxmlformat= s.org/package/2006/digital-signature" xmlns:mver=3D"http://schemas.openxmlf= ormats.org/markup-compatibility/2006" xmlns:m=3D"http://schemas.microsoft.c= om/office/2004/12/omml" xmlns:mrels=3D"http://schemas.openxmlformats.org/pa= ckage/2006/relationships" xmlns:spwp=3D"http://microsoft.com/sharepoint/web= partpages" xmlns:ex12t=3D"http://schemas.microsoft.com/exchange/services/20= 06/types" xmlns:ex12m=3D"http://schemas.microsoft.com/exchange/services/200= 6/messages" xmlns:pptsl=3D"http://schemas.microsoft.com/sharepoint/soap/Sli= deLibrary/" xmlns:spsl=3D"http://microsoft.com/webservices/SharePointPortal= Server/PublishedLinksService" xmlns:Z=3D"urn:schemas-microsoft-com:" xmlns:= st=3D"" xmlns=3D"http://www.w3.org/TR/REC-html40";>