Start AR Server With Error Messages

[honormine]

I restarted the AR Server ,there is so many error messages
http://old.nabble.com/file/p28521040/Errors.txt Errors.txt ,what should I do
,Make a list would be better.
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Start AR Server With Erro Messages

[honormine]

I restarted the AR Server ,there is so many error messages,
http://old.nabble.com/file/p28521044/Errors.txt Errors.txt 
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Range of Ports of Portmapper

[Kali Obsum]

Hi,
 
We're going to install Remedy 7.5 with option to use Portmapper. Does
anyone know what range of port numbers the Portmapper chooses from? We
need to know the port numbers for Riverbed implementation.
 
Thanks!
 
Regards,
Kali
 

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Re: Range of Ports of Portmapper

[Peter Romain]

Why not specify a port during installation but still use port mapper.

This way, you can open this port on your firewalls for external access.

At the same time, any users or other programs inside the firewall won't
need to specify the port when they log on.

Cheers

Peter

> Hi,
>
> We're going to install Remedy 7.5 with option to use Portmapper. Does
> anyone know what range of port numbers the Portmapper chooses from? We
> need to know the port numbers for Riverbed implementation.
>
> Thanks!
>
> Regards,
> Kali
>
>
> NOTICE
> The information contained in this email is confidential. If you are not
> the intended recipient, you must not disclose or use the information in
> this email in any way. If you received it in error, please tell us
> immediately by return email and delete the document.  We do not guarantee
> the integrity of any e-mails or attached files and are not responsible for
> any changes made to them by any other person.
>
>
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Re: Range of Ports of Portmapper

[Danny Kellett]

Portmapper will just pull the next one off the stack as such so you cant
use that behind a firewall.

You will have to specify a port. You can still run portmapper for all the
local clients e.g. SLM, RE etc

Kind regards
Danny Kellett

SSO for ARS
http://www.javasystemsolutions.com/jss/ssoplugin

> Hi,
>
> We're going to install Remedy 7.5 with option to use Portmapper. Does
> anyone know what range of port numbers the Portmapper chooses from? We
> need to know the port numbers for Riverbed implementation.
>
> Thanks!
>
> Regards,
> Kali
>
>
> NOTICE
> The information contained in this email is confidential. If you are not
> the intended recipient, you must not disclose or use the information in
> this email in any way. If you received it in error, please tell us
> immediately by return email and delete the document.  We do not guarantee
> the integrity of any e-mails or attached files and are not responsible for
> any changes made to them by any other person.
>
>
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Re: Range of Ports of Portmapper

[Nair, Rajesh IN BOM SISL]

Hi
Mapping a port (port mapping) means Opening a port in a router or firewall 
residing in a private network in order to let a party from the outside world 
contact a user inside.
If the application is for internal use you can use something like 12500... 
mostly for internal i think its not required (I may be wrong)

Regards
Rajesh


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Tuesday, May 11, 2010 6:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Range of Ports of Portmapper

Portmapper will just pull the next one off the stack as such so you cant use 
that behind a firewall.

You will have to specify a port. You can still run portmapper for all the local 
clients e.g. SLM, RE etc

Kind regards
Danny Kellett

SSO for ARS
http://www.javasystemsolutions.com/jss/ssoplugin

> Hi,
>
> We're going to install Remedy 7.5 with option to use Portmapper. Does
> anyone know what range of port numbers the Portmapper chooses from? We
> need to know the port numbers for Riverbed implementation.
>
> Thanks!
>
> Regards,
> Kali
>
>
> NOTICE
> The information contained in this email is confidential. If you are
> not the intended recipient, you must not disclose or use the
> information in this email in any way. If you received it in error,
> please tell us immediately by return email and delete the document.
> We do not guarantee the integrity of any e-mails or attached files and
> are not responsible for any changes made to them by any other person.
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Important notice: This e-mail and any attachment there to contains corporate 
proprietary information. If you have received it by mistake, please notify us 
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Re: Range of Ports of Portmapper

[Danny Kellett]

Hi,

Not to split hairs but only in that specifi case.

 On *NIX systems, there is rpcbind (Also known as portmapper) It provides
a mapping from a service name to the port number it's running on

So in the case of ARS. Your AR Client connects to UDP 111 and asks what
TCP port AR Server (or forkd) is running on, it then replies to the client
and from then on it will communicate on that port.

If you specify that port then you bypass the need to ask the portmapper.
On windows, BMC have thier own deamon.

So in your case, your firewall team wont open a range (Or shouldnt anyway
due to security reasons) they should ask for a specific port number.

Kind regards
Danny Kellett

SSO for ARS
http://www.javasystemsolutions.com/jss/ssoplugin


> Hi
> Mapping a port (port mapping) means Opening a port in a router or firewall
> residing in a private network in order to let a party from the outside
> world contact a user inside.
> If the application is for internal use you can use something like 12500...
> mostly for internal i think its not required (I may be wrong)
>
> Regards
> Rajesh
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
> Sent: Tuesday, May 11, 2010 6:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Range of Ports of Portmapper
>
> Portmapper will just pull the next one off the stack as such so you cant
> use that behind a firewall.
>
> You will have to specify a port. You can still run portmapper for all the
> local clients e.g. SLM, RE etc
>
> Kind regards
> Danny Kellett
>
> SSO for ARS
> http://www.javasystemsolutions.com/jss/ssoplugin
>
>> Hi,
>>
>> We're going to install Remedy 7.5 with option to use Portmapper. Does
>> anyone know what range of port numbers the Portmapper chooses from? We
>> need to know the port numbers for Riverbed implementation.
>>
>> Thanks!
>>
>> Regards,
>> Kali
>>
>>
>> NOTICE
>> The information contained in this email is confidential. If you are
>> not the intended recipient, you must not disclose or use the
>> information in this email in any way. If you received it in error,
>> please tell us immediately by return email and delete the document.
>> We do not guarantee the integrity of any e-mails or attached files and
>> are not responsible for any changes made to them by any other person.
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>
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>
> Important notice: This e-mail and any attachment there to contains
> corporate proprietary information. If you have received it by mistake,
> please notify us immediately by reply e-mail and delete this e-mail and
> its attachments from your system.
> Thank You.
>
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Re: Range of Ports of Portmapper

[patrick zandi]

This is the correct answer.. RPC is 111
the client normally sends 1 UDP packet prior to any TCP packets...
BINGO you win.. a cupie doll...

On Tue, May 11, 2010 at 9:06 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> Hi,
>
> Not to split hairs but only in that specifi case.
>
>  On *NIX systems, there is rpcbind (Also known as portmapper) It provides
> a mapping from a service name to the port number it's running on
>
> So in the case of ARS. Your AR Client connects to UDP 111 and asks what
> TCP port AR Server (or forkd) is running on, it then replies to the client
> and from then on it will communicate on that port.
>
> If you specify that port then you bypass the need to ask the portmapper.
> On windows, BMC have thier own deamon.
>
> So in your case, your firewall team wont open a range (Or shouldnt anyway
> due to security reasons) they should ask for a specific port number.
>
> Kind regards
> Danny Kellett
>
> SSO for ARS
> http://www.javasystemsolutions.com/jss/ssoplugin
>
>
> > Hi
> > Mapping a port (port mapping) means Opening a port in a router or
> firewall
> > residing in a private network in order to let a party from the outside
> > world contact a user inside.
> > If the application is for internal use you can use something like
> 12500...
> > mostly for internal i think its not required (I may be wrong)
> >
> > Regards
> > Rajesh
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
> > Sent: Tuesday, May 11, 2010 6:20 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Range of Ports of Portmapper
> >
> > Portmapper will just pull the next one off the stack as such so you cant
> > use that behind a firewall.
> >
> > You will have to specify a port. You can still run portmapper for all the
> > local clients e.g. SLM, RE etc
> >
> > Kind regards
> > Danny Kellett
> >
> > SSO for ARS
> > http://www.javasystemsolutions.com/jss/ssoplugin
> >
> >> Hi,
> >>
> >> We're going to install Remedy 7.5 with option to use Portmapper. Does
> >> anyone know what range of port numbers the Portmapper chooses from? We
> >> need to know the port numbers for Riverbed implementation.
> >>
> >> Thanks!
> >>
> >> Regards,
> >> Kali
> >>
> >>
> >> NOTICE
> >> The information contained in this email is confidential. If you are
> >> not the intended recipient, you must not disclose or use the
> >> information in this email in any way. If you received it in error,
> >> please tell us immediately by return email and delete the document.
> >> We do not guarantee the integrity of any e-mails or attached files and
> >> are not responsible for any changes made to them by any other person.
> >>
> >>
> >> __
> >> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >>
> >
> >
> ___
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> > www.wwrug.com ARSlist: "Where the Answers Are"
> >
> > Important notice: This e-mail and any attachment there to contains
> > corporate proprietary information. If you have received it by mistake,
> > please notify us immediately by reply e-mail and delete this e-mail and
> > its attachments from your system.
> > Thank You.
> >
> >
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> >
>
>
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>



-- 
Patrick Zandi

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Remedy 7.1 Admin tool crashes when viewing table properties

[BumOfTheDay]

We recently upgraded from 6.3 to 7.1 a few weeks back and
arerelatively happy but an issue has arisen. Afew actually..but
thatsanother issue..

The issue is localize to one table field on a console/display-
onlyform, the others seem to work fine... that we've come across I can
double-click on the table field and view all tabs (ResultsColor,
Database, Related Workflow, etc...) except the 'Table/TreeProperty'
tab..
The 7.1 Admin tool crashes. I can open it fine withthe old 6.3 Admin
tool..And I have another table on that same console that views the
sameschema (different query) and it works fine

Remedy had me export the def of the console and re-import over
itselfbut that didn't work. The table_field tfserver is @. This is a
display-only form but it could happen on a data form so I am very
hesitatnt toexport, delete, and re-import escpecially with some of my
forms holdnggigs of data...

Has anyone had/resolved this issue? Can someone please help?

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Problem doing People Search in Assets

[Haines, Ricki]

Hello,

 

Has anyone had a problem doing a search in the People tab in Asset?
When I click on Add there's a drop down to search on People, People
Organization or Support Group.  Organization and Group are no problem
but if I choose People it takes over 20 minutes to open the search form.
I was on patch 3 for the User tool until BMC suggested I go to patch 5
which only made it worse - finally ended task after 26 minutes.

 

Windows Server 2003, SP2

ARS 7.5, patch 3

User Tool 7.5, patch 5 

ITSM 7.5.01

SQL Server 2005

 

 

Thanks,

 

Ricki Haines

Liberty/Medco

772-398-3044

 



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Re: COLCOUNT not working

[Joe DeSouza]

Yup I posted a correction later when I realized its not a sum that he wants but 
just the count of records.. I read and posted my mail with an erroneous 
suggestion in a hurry.. and later realized I made a mistake..

Joe




From: LJ LongWing 
To: arslist@ARSLIST.ORG
Sent: Mon, May 10, 2010 2:47:07 PM
Subject: Re: COLCOUNT not working

**  
Joe,
Sorry to disagree with you, but ‘sum’ gives you an
adding of all the values in a column…whereas colcount gives you the number
of records returned….
 
From:Action Request System
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe
DeSouza
Sent: Monday, May 10, 2010 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: COLCOUNT not working
 
** 
Raj,

sum(fieldname) is the function used across most standard databases to do
something similar to a colcount()

update table tablename set fieldname = sum(field2name) where your conditions...

Just curious - what are your actions on your filter that doesn't seem to work?

Hope this helps..

Cheers

Joe
 


 
From:Raj

To: arslist@ARSLIST.ORG
Sent: Mon, May 10, 2010 11:41:19 AM
Subject: COLCOUNT not working

Hi All,
Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
action of a Filter on Submit. Seems is it not working. Always setting
the field to a constant value of 15.
Would like to set the field with the number of rows in that particular
table. Is the any other way around to do this?
How can it be done with the help of Direct SQL ?

Please advise.
Thanks,
Ravi

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Re: Start AR Server With Error Messages

[Axton]

Your arserver binaries do not match the version that the db was
created using.  You probably need to run the upgrade installer to
upgrade the db.

390600 : The database is not the expected version (may need to run
upgrade program) (ARERR 36)

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Tue, May 11, 2010 at 2:55 AM, honormine  wrote:

> I restarted the AR Server ,there is so many error messages
> http://old.nabble.com/file/p28521040/Errors.txt Errors.txt ,what should I
> do
> ,Make a list would be better.
> --
> View this message in context:
> http://old.nabble.com/Start-AR-Server-With-Error-Messages-tp28521040p28521040.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: COLCOUNT not working

[LJ LongWing]

It’s all good….we all make mistakes J

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, May 11, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: COLCOUNT not working

 

** 

Yup I posted a correction later when I realized its not a sum that he wants but 
just the count of records.. I read and posted my mail with an erroneous 
suggestion in a hurry.. and later realized I made a mistake..

Joe

 

  _  

From: LJ LongWing 
To: arslist@ARSLIST.ORG
Sent: Mon, May 10, 2010 2:47:07 PM
Subject: Re: COLCOUNT not working

** 

Joe,

Sorry to disagree with you, but ‘sum’ gives you an adding of all the values in 
a column…whereas colcount gives you the number of records returned….

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, May 10, 2010 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: COLCOUNT not working

 

** 

Raj,

sum(fieldname) is the function used across most standard databases to do 
something similar to a colcount()

update table tablename set fieldname = sum(field2name) where your conditions...

Just curious - what are your actions on your filter that doesn't seem to work?

Hope this helps..

Cheers

Joe

 

  _  

From: Raj 
To: arslist@ARSLIST.ORG
Sent: Mon, May 10, 2010 11:41:19 AM
Subject: COLCOUNT not working

Hi All,
Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
action of a Filter on Submit. Seems is it not working. Always setting
the field to a constant value of 15.
Would like to set the field with the number of rows in that particular
table. Is the any other way around to do this?
How can it be done with the help of Direct SQL ?

Please advise.
Thanks,
Ravi

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Re: Start AR Server With Erro Messages

[Joe DeSouza]

We couldn't see your text content of the error and I do not want to download a 
txt file from an unidentified source.. So could you print the content of the 
text in the email body?

Joe




From: honormine 
To: arslist@ARSLIST.ORG
Sent: Tue, May 11, 2010 3:56:01 AM
Subject: Start AR Server With Erro Messages

I restarted the AR Server ,there is so many error messages,
http://old.nabble.com/file/p28521044/Errors.txt Errors.txt 
-- 
View this message in context: 
http://old.nabble.com/Start-AR-Server-With-Erro-Messages-tp28521044p28521044.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.




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Re: Problem doing People Search in Assets

[Thad K Esser]

**
Ricki,

I'm on ITSM 7.0.3, patch 9 (not sure
if this applies to 7.5) and depending on how the user would open the CTM:People
Search form, they would experience really slow loading (but just several
minutes, not half an hour).  The issue was a table refresh on window
open without enough search criteria filled in, so that it would return
everybody in the people form.  I took the window open trigger off
of CTM:PPS:Search_CallBuildQualificationGuide, and created my own window
open active link that would only do the table refresh (by calling the CTM:PPL_Initiate_Search_BuildQualification
guide) if some of the fields had a value.  The run if I used is:
NOT ((( 'Company' =  $NULL$ )
OR ( 'Company' =  "Regence" )) AND ( 'Organization' =  $NULL$
) AND ( 'Department' =  $NULL$ ) AND ( 'Region' =  $NULL$ ) AND
( 'Site' =  $NULL$ ) AND ( 'Site Group' =  $NULL$ ) AND ( 'First
Name' =  $NULL$ ) AND ( 'Last Name' =  $NULL$ ) AND ( 'Full Name'
=  $NULL$ ) AND ( 'Phone Number' =  $NULL$ ))
(Of course, replace the Company=Regence
bit with your own)

Hopefully that helps.

Thad Esser
Remedy Developer





From:
"Haines, Ricki" 

To:
arslist@ARSLIST.ORG

Date:
05/11/2010 07:31 AM

Subject:
Problem doing People Search in Assets

Sent by:
"Action Request System discussion
list(ARSList)" 




** 
Hello,
 
Has anyone had a problem doing a search in
the People tab in Asset?  When I click on Add there’s a drop down
to search on People, People Organization or Support Group.  Organization
and Group are no problem but if I choose People it takes over 20 minutes
to open the search form.  I was on patch 3 for the User tool until
BMC suggested I go to patch 5 which only made it worse – finally ended
task after 26 minutes.
 
Windows Server 2003, SP2
ARS 7.5, patch 3
User Tool 7.5, patch 5 
ITSM 7.5.01
SQL Server 2005
 
 
Thanks,
 
Ricki Haines
Liberty/Medco
772-398-3044
 


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you are hereby notified that disclosure, printing, copying, distribution,
or the taking of any action in reliance on the contents of this electronic
information is strictly prohibited. If you have received this e-mail message
in error, please immediately notify the sender by reply message and then
delete the electronic message and any attachments. 
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*IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
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Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Hulmes, Timothy W Mr CTR US USA IMCOM]

We did another upgrade of ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1.  This
time we did each module separate.
Below are the times
1)Change Management..15 Hours 30 Minutes
2)Asset Management...2 Hours 45 Minutes
3)Service Desk (Incident/Problem)...21 Hours 30 Minutes

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Friday, May 07, 2010 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Thanks!  When you do get to upgrade your production environment can you
publish those results as well?  I think it would provide some good
numbers for all the listers here for estimating purposes.

Scott



From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Friday, May 07, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.



Thanks



Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/>






*



This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.



The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com




*



_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

__

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Guillaume Rheault]

wow. 
is BMC support aware of this? 

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil]
Sent: Tuesday, May 11, 2010 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We did another upgrade of ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1.  This
time we did each module separate.
Below are the times
1)Change Management..15 Hours 30 Minutes
2)Asset Management...2 Hours 45 Minutes
3)Service Desk (Incident/Problem)...21 Hours 30 Minutes

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Friday, May 07, 2010 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Thanks!  When you do get to upgrade your production environment can you
publish those results as well?  I think it would provide some good
numbers for all the listers here for estimating purposes.

Scott



From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Friday, May 07, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.



Thanks



Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/>






*



This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.



The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com



**

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Tommy Morris]

I was told by BMC to prepare for about 27 hours to run the ITSM upgrade
from 7.5p1 to 7.6p1

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Tuesday, May 11, 2010 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

wow. 
is BMC support aware of this? 

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Tuesday, May 11, 2010 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We did another upgrade of ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1.  This
time we did each module separate.
Below are the times
1)Change Management..15 Hours 30 Minutes
2)Asset Management...2 Hours 45 Minutes
3)Service Desk (Incident/Problem)...21 Hours 30 Minutes

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Friday, May 07, 2010 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Thanks!  When you do get to upgrade your production environment can you
publish those results as well?  I think it would provide some good
numbers for all the listers here for estimating purposes.

Scott



From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Friday, May 07, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.



Thanks



Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/>






*



This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.



The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including l

Re: Finding the connected form-name, alias and entry-points...

[Misi Mladoniczky]

Hi,

With a little help from the list (to quote a famous song), we now have all
of ITSM version 6.3, 7.0, 7.1 and 7.5 in the RRR|Alias database:
http://rrr.se/cgi/alias?a=ITSM63
http://rrr.se/cgi/alias?a=ITSM70
http://rrr.se/cgi/alias?a=ITSM71
http://rrr.se/cgi/alias?a=ITSM75

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

>  6.03.00 is the version
>
> Regards
> Rajesh
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Friday, May 07, 2010 1:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Finding the connected form-name, alias and entry-points...
>
> That should be no problem...
>
> I see the following supported versions in the compatibility matrix, what
> would be the corresponding 6.3 name for the app?
>
> BMC Remedy IT Service Management Suite (ITSM7)
> - 7.6.00
> - 7.5.00
> - 7.1.00
>
> What was it called before that, and which versions are there?
>
> I can add radio-buttons for the different versions in RRR|Alias, to
> prevent mixup.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> This is great . but could have be much better, if it could have
>> information from V6.3 onwards.
>>
>> 6.3 may be outdate. but i still think may of us are still  using it
>>
>>
>> Regards
>> Rajesh Nair
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Kbegosh
>> Sent: Thursday, May 06, 2010 11:53 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Finding the connected form-name, alias and entry-points...
>>
>> If you need help let me know.  I have the def files for 7.5, 7,6.  I
>> can upload them to your site or something like that.
>>
>> Sent from my iPhone
>>
>> On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:
>>
>>> Hi Rick, Kerry, Begosh,
>>>
>>> That is good to hear, from all of you.
>>>
>>> The next step would be to find complete form-def-files from all of
>>> ITSM 7.0, 7.5 and 7.6 to make the database complete.
>>>
>>> Finding language specific def-files would also be something to do.
>>>
>>> How can I get a complete set of these def-file in an easy way, any
>>> ideas?
>>>
>>> The current version of RRR|Alias is based on an English ITSM 7.0. The
>>> installed modules should be fairly complete, but I am not sure
>>> exactly how complete they are...
>>>
>>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia:
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se .
>>>
 Misi, it actually sounds like a great app.  I just haven't had the
 time to go take a look at it.  I definitely will in time, though!

 Rick
 On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:

> Misi,
> I also just checked it out and it is a very cool tool and very
> usefull.
>
> Sent from my iPhone
>
>
> On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:
>
> Hi again,
>>
>> I just want to check a couple of things, as RRR|Alias has not been
>> visited anywhere near what I was expecting.
>>
>> This is an open page, and you do not need to login or anything
>> similar.
>>
>> Q1: Have you all learned which Form Alias is connected to which
>> Form, and the same for the Entry Points in ITSM7, which would make
>> this tool obsolete?
>>
>> Q2: Have I missed something else? Maybe there is some other way to
>> quickly find out the Alias/Entry Point/Form Name relationships?
>>
>> Q3: Maybe I was too vague about what this really was, and it's
>> benefits?
>>
>> Normal access: http://rrr.se/cgi/alias
>>
>> Search for "Incident": http://rrr.se/cgi/alias?s=incident
>>
>>  Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by
>> optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your
>> Remedy logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> Hi all,
>>>
>>> I have sometimes felt frustration when trying to correlate error
>>> reports to the actual underlying form name, when Entry-Points and

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Easter, David]

Yes.  This is a known limitation of how the ITSM installers do their "step 
upgrade" - i.e. even though you're moving from one version to another, what's 
actually happening internally is that it's doing the upgrade of each smaller 
step between the two.  The more steps (i.e. versions) between the two, the 
longer it will take.  There are some other factors involved, but in a nutshell, 
yes - it's known.

There is are technologies being introduced with AR System 7.6.03 that will 
enable the installers to become more streamlined in the future and to generally 
run more efficiently.  So it is BMC's expectation that future versions will 
upgrade much more expediently.


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Tuesday, May 11, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

wow. 
is BMC support aware of this? 

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil]
Sent: Tuesday, May 11, 2010 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We did another upgrade of ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1.  This
time we did each module separate.
Below are the times
1)Change Management..15 Hours 30 Minutes
2)Asset Management...2 Hours 45 Minutes
3)Service Desk (Incident/Problem)...21 Hours 30 Minutes

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Friday, May 07, 2010 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Thanks!  When you do get to upgrade your production environment can you
publish those results as well?  I think it would provide some good
numbers for all the listers here for estimating purposes.

Scott



From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Friday, May 07, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgra

RKM Browse Tab

[versicle]

All,

Does anyone know if it's possible to hide the Browse tab within RKM? If so,
how?

We are running RKM 7.5 p1.

TIA,

Mike
-- 
View this message in context: 
http://old.nabble.com/RKM-Browse-Tab-tp28527420p28527420.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: RKM Browse Tab

[Kevin Begosh]

There is a section in KMS_config.xml that you should be able to comment out
the line and that should hide it.

It is under the query section.

 wrote:

> All,
>
> Does anyone know if it's possible to hide the Browse tab within RKM? If so,
> how?
>
> We are running RKM 7.5 p1.
>
> TIA,
>
> Mike
> --
> View this message in context:
> http://old.nabble.com/RKM-Browse-Tab-tp28527420p28527420.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Kevin Begosh

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Re: Finding the connected form-name, alias and entry-points...

[Danny Kellett]

Excellent nice work

Sent from my iPhone

On 11 May 2010, at 18:27, Misi Mladoniczky  wrote:


Hi,

With a little help from the list (to quote a famous song), we now  
have all

of ITSM version 6.3, 7.0, 7.1 and 7.5 in the RRR|Alias database:
http://rrr.se/cgi/alias?a=ITSM63
http://rrr.se/cgi/alias?a=ITSM70
http://rrr.se/cgi/alias?a=ITSM71
http://rrr.se/cgi/alias?a=ITSM75

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
logs.
Find these products, and many free tools and utilities, at http://rrr.se 
.



6.03.00 is the version

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, May 07, 2010 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the connected form-name, alias and entry- 
points...


That should be no problem...

I see the following supported versions in the compatibility matrix,  
what

would be the corresponding 6.3 name for the app?

BMC Remedy IT Service Management Suite (ITSM7)
- 7.6.00
- 7.5.00
- 7.1.00

What was it called before that, and which versions are there?

I can add radio-buttons for the different versions in RRR|Alias, to
prevent mixup.

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
logs.
Find these products, and many free tools and utilities, at http://rrr.se 
.



This is great . but could have be much better, if it could have
information from V6.3 onwards.

6.3 may be outdate. but i still think may of us are still  using it


Regards
Rajesh Nair

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kbegosh
Sent: Thursday, May 06, 2010 11:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the connected form-name, alias and entry- 
points...


If you need help let me know.  I have the def files for 7.5, 7,6.  I
can upload them to your site or something like that.

Sent from my iPhone

On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:


Hi Rick, Kerry, Begosh,

That is good to hear, from all of you.

The next step would be to find complete form-def-files from all of
ITSM 7.0, 7.5 and 7.6 to make the database complete.

Finding language specific def-files would also be something to do.

How can I get a complete set of these def-file in an easy way, any
ideas?

The current version of RRR|Alias is based on an English ITSM 7.0.  
The

installed modules should be fairly complete, but I am not sure
exactly how complete they are...

  Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by  
optimizing.

* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se .


Misi, it actually sounds like a great app.  I just haven't had the
time to go take a look at it.  I definitely will in time, though!

Rick
On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:


Misi,
I also just checked it out and it is a very cool tool and very
usefull.

Sent from my iPhone


On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:

Hi again,


I just want to check a couple of things, as RRR|Alias has not  
been

visited anywhere near what I was expecting.

This is an open page, and you do not need to login or anything
similar.

Q1: Have you all learned which Form Alias is connected to which
Form, and the same for the Entry Points in ITSM7, which would  
make

this tool obsolete?

Q2: Have I missed something else? Maybe there is some other  
way to

quickly find out the Alias/Entry Point/Form Name relationships?

Q3: Maybe I was too vague about what this really was, and it's
benefits?

Normal access: http://rrr.se/cgi/alias

Search for "Incident": http://rrr.se/cgi/alias?s=incident

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your
Remedy logs.
Find these products, and many free tools and utilities, at
http://rrr.se.

Hi all,


I have sometimes felt frustration when trying to correlate  
error
reports to the actual underlying form name, when Entry-Points  
and

View- Aliases are the only thing shown by the user interface...

I hope this will be the solution for all of us:
http://rrr.se/cgi/alias

Just type in a search keyword, and you will get a list of all
form-names, view-aliases and entry-point-names that match.

The current data is taken from ITSM7, but I guess that most
labels are the same in newer versions. I will add new
applications as s

Re: Finding the connected form-name, alias and entry-points...

[Martinez, Marcelo A]

Thank you Misi :)



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Tuesday, May 11, 2010 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the connected form-name, alias and entry-points...

Excellent nice work

Sent from my iPhone

On 11 May 2010, at 18:27, Misi Mladoniczky  wrote:

> Hi,
>
> With a little help from the list (to quote a famous song), we now  
> have all
> of ITSM version 6.3, 7.0, 7.1 and 7.5 in the RRR|Alias database:
> http://rrr.se/cgi/alias?a=ITSM63
> http://rrr.se/cgi/alias?a=ITSM70
> http://rrr.se/cgi/alias?a=ITSM71
> http://rrr.se/cgi/alias?a=ITSM75
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
> logs.
> Find these products, and many free tools and utilities, at http://rrr.se 
> .
>
>> 6.03.00 is the version
>>
>> Regards
>> Rajesh
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
>> Sent: Friday, May 07, 2010 1:30 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Finding the connected form-name, alias and entry- 
>> points...
>>
>> That should be no problem...
>>
>> I see the following supported versions in the compatibility matrix,  
>> what
>> would be the corresponding 6.3 name for the app?
>>
>> BMC Remedy IT Service Management Suite (ITSM7)
>> - 7.6.00
>> - 7.5.00
>> - 7.1.00
>>
>> What was it called before that, and which versions are there?
>>
>> I can add radio-buttons for the different versions in RRR|Alias, to
>> prevent mixup.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
>> logs.
>> Find these products, and many free tools and utilities, at http://rrr.se 
>> .
>>
>>> This is great . but could have be much better, if it could have
>>> information from V6.3 onwards.
>>>
>>> 6.3 may be outdate. but i still think may of us are still  using it
>>>
>>>
>>> Regards
>>> Rajesh Nair
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Kbegosh
>>> Sent: Thursday, May 06, 2010 11:53 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Finding the connected form-name, alias and entry- 
>>> points...
>>>
>>> If you need help let me know.  I have the def files for 7.5, 7,6.  I
>>> can upload them to your site or something like that.
>>>
>>> Sent from my iPhone
>>>
>>> On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:
>>>
 Hi Rick, Kerry, Begosh,

 That is good to hear, from all of you.

 The next step would be to find complete form-def-files from all of
 ITSM 7.0, 7.5 and 7.6 to make the database complete.

 Finding language specific def-files would also be something to do.

 How can I get a complete set of these def-file in an easy way, any
 ideas?

 The current version of RRR|Alias is based on an English ITSM 7.0.  
 The
 installed modules should be fairly complete, but I am not sure
 exactly how complete they are...

   Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by  
 optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se .

> Misi, it actually sounds like a great app.  I just haven't had the
> time to go take a look at it.  I definitely will in time, though!
>
> Rick
> On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:
>
>> Misi,
>> I also just checked it out and it is a very cool tool and very
>> usefull.
>>
>> Sent from my iPhone
>>
>>
>> On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:
>>
>> Hi again,
>>>
>>> I just want to check a couple of things, as RRR|Alias has not  
>>> been
>>> visited anywhere near what I was expecting.
>>>
>>> This is an open page, and you do not need to login or anything
>>> similar.
>>>
>>> Q1: Have you all learned which Form Alias is connected to which
>>> Form, and the same for the Entry Points in ITSM7, which would  
>>> make
>>> this tool obsolete?
>>>
>>> Q2: Have I missed something else? Maybe there is some other  
>>> way to
>>> quickly find out the Alias/Entry Point/Form Name relationships?
>>>
>>> Q3: Maybe I was too vague about what this really was, and it's
>>> benefits?
>>>
>>> Normal access: http://rrr.se/cgi/alias
>>>

Re: RKM Browse Tab

[Kevin Begosh]

Actually that is not it, sorry.

On Tue, May 11, 2010 at 2:17 PM, Kevin Begosh  wrote:

> There is a section in KMS_config.xml that you should be able to comment out
> the line and that should hide it.
>
> It is under the query section.
>
> 
> Kevin Begosh
>
>   On Tue, May 11, 2010 at 2:02 PM, versicle  wrote:
>
>> All,
>>
>> Does anyone know if it's possible to hide the Browse tab within RKM? If
>> so,
>> how?
>>
>> We are running RKM 7.5 p1.
>>
>> TIA,
>>
>> Mike
>> --
>> View this message in context:
>> http://old.nabble.com/RKM-Browse-Tab-tp28527420p28527420.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>
>
>
> --
> Kevin Begosh
>



-- 
Kevin Begosh

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Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

[Christine]

Roger - No training at this company; an ugly reality. Upgrading might
be possible but I just installed SRM 2.2 a few months ago. I haven't
read the SRM 7.6 docs to see if something like this would be much
easier at that point.

I knew I was looking at a ton of Active Links. Thanks for the
suggestion about just putting the fields on the Change form. From the
multiple suggestions here I can tell I have some more thinking to do
about this before jumping in whole hog.

As for your next post of "I assume you would have it open the related
Service Request that could be related to multiple Changes." - My goal
is to have one SR that relates to one Change. Perhaps my lack of
Remedy development understanding is making me think this result is
easier said than done. The work on the Change would be done by one
person, not multiple people. Which is why I am hoping to get by with
one Change.

Thanks,
Christine

On May 10, 2:27 pm, Roger Justice  wrote:
> My first question is "Have you been to SRM training?" my second question is 
> "Can you upgrade to SRM 7.6?" You will either need to make these character 
> fields with multi pick menus or create a lot of Active Links that will change 
> the check box into a character field that will be pushed to 
> CHG:Infrastructure Change. You would also need to create multiple changes 
> with the appropriate details. If you are going to add 140 check boxes to the 
> CHG:Infrastructure Change form then you can pass the details without having 
> to use character fields.
>
>
>
> -Original Message-
> From: Christine 
> To: arsl...@arslist.org
> Sent: Mon, May 10, 2010 5:14 pm
> Subject: Mulitple Check boxes on Advance Interface Forms
>
> Has anyone used an AIF to create a form with a long list of checkboxes
> hat indicate a users request for application access? I need to
> eplace a java web based form with an SRD. The web form is going away
> ecause of two companies merging; the web form is now considered by
> anagement something close to nuclear waste and it must be replaced.
> orks great, has for years, but needs to be gone.
> I have a basic AIF form (copy of the original) working at a very basic
> evel. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs
> uccessfully being sent to just the Detailed Description (Notes) field
> n the HPD:Help Desk form. That isn’t a lot but at least the base
> rocess is working. From here, it gets a bit more complicated and I
> et lost.
> I need to create an AIF that would be a list of checkbox fields with
> itles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order
> anagement’, ‘Inventory Control’ and ‘Work in Progress’. If a person
> hecked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I
> eed to indicate this somehow in the HPD:Help Desk form.
> This being my first major foray into the AIF I’m wondering what is the
> est way to get the data to the HPD:HelpDesk form.
> My total list of checkboxes is somewhere around 140 (Placed in
> ections of course. It is going to be a lengthy listing of Oracle
> pplications Responsibilities). Does anyone know how to make such a
> engthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says
> If an end user response requires a selection field those fields can
> e placed on the Your Fields tab, and additional workflow with an
> xecution order of zero can be created to set the field values on the
> apped tab to the value of those fields. This would be done with the
> idden fields that are not used to pose questions to the end user.
> his allows those data types to be mapped automatically using the pre-
> efined mapping”.
> What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t
> hink I can I add fields to the Mapped tab.
> One last question here – once the form is correct, how do I get the
> ields to appear as choices in the AOT ‘Add Target Data’ option?
> Any help would be greatly appreciated. Though I may need to read your
> esponse several times before understanding it since I’m much more of
>  Remedy Admin than a developer.
> ___­
> NSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> ttend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> ___­
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> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
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OT: Enhanced Searching within Remedy

[Paolino, Andrew]

Good afternoon all,

Column IT will be hosting a webinar on Thursday, May 20th  at 11am CST about a 
new tool that we will be offering - Column Search - and it would be great if 
you could attend!!

For the first time, Column Search will enable users to search through their 
Remedy databases and ticket histories from a single, convenient web portal:

* Web 2.0 GUI;

* Natural language queries;

* Fuzzy Search Capabilities;

o   Similar to Google's "Did you mean?"

* Indexed search through document repositories;

* Works with custom applications!

The webinar FREE to attend; Hope you can make it! -Andrew

Registration Info:
[cid:image001.gif@01CAF11C.A47ACCD0]

Thursday, May 20th
11:00 - 12:00 p.m. CST

Andrew Paolino
Column Technologies

130 William Street, 8th Floor
New York, New York 10038

Cell: 551-486-2549
Office: 201-676-0277
Fax: 212-227-3040
Email: apaol...@columnit.com
LinkedIn: http://www.linkedin.com/in/apaolino
Skype ID: apaolino
Web: http://www.columnit.com

P Please consider the environment before printing this email




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<>

Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

[Christine]

Thank you Mahesh. Can you clarify? Are you saying that you have
workflow on the Change form (in my case) that displays a button to
open the SR when the Change creation source is from the AIF? Sorry if
I'm a bit thick-headed here, I want to make certain I understand
correctly.

Last week I found the SYS:FormFieldSelection and was wondering if I
needed to touch this or not.

You may have just saved me a lot of work and a cleaner way to do
this.

Christine

On May 10, 2:46 pm, Mahesh  wrote:
>  Firstly, I never bother to map the data onto the back-end application form
> if the Request is generated using an Advanced Interface Form.
>
> All I do is display a button/hyperlink when the Change/Incident/Work Order/
> Release etc is created using Advanced Interface Form. The form is opened
> dynamically based on the Service Request Definition. For all other Standard
> Requests, we display the Request Details which already has all the
> information.
>
> Christine -"Add Target Data" is fetching information from "SYS:Form Field
> Selection". I wouldn't recommend customizing or even worry about this for
> one Service Request Definition. Add as many fields as you want on the
> Advanced Interface Form and have work-flow to open that form directly from
> the back-end application.
>
> Thanks
> Mahesh
>
>
>
>
>
> On Mon, May 10, 2010 at 4:29 PM, Roger Justice  wrote:
> > ** I assume you would have it open the related Service Request that could
> > be related to multiple Changes.
>
> > -Original Message-
> > From: Mahesh 
> > To: arsl...@arslist.org
> > Sent: Mon, May 10, 2010 5:22 pm
> > Subject: Re: Mulitple Check boxes on Advance Interface Forms
>
> > ** Why not use Advanced Interface Form "without backend mapping" and have
> > a button to open the form from the backend application (Incident/Work
> > Order/Change/Release)
>
> > This will even avoid duplication of data.
>
> > Thanks
> > Mahesh
>
> > On Mon, May 10, 2010 at 4:14 PM, Christine 
> > wrote:
>
> >> Has anyone used an AIF to create a form with a long list of checkboxes
> >> that indicate a users request for application access? I need to
> >> replace a java web based form with an SRD. The web form is going away
> >> because of two companies merging; the web form is now considered by
> >> management something close to nuclear waste and it must be replaced.
> >> Works great, has for years, but needs to be gone.
>
> >> I have a basic AIF form (copy of the original) working at a very basic
> >> level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs
> >> successfully being sent to just the Detailed Description (Notes) field
> >> on the HPD:Help Desk form. That isn’t a lot but at least the base
> >> process is working. From here, it gets a bit more complicated and I
> >> get lost.
>
> >> I need to create an AIF that would be a list of checkbox fields with
> >> titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order
> >> Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person
> >> checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I
> >> need to indicate this somehow in the HPD:Help Desk form.
>
> >> This being my first major foray into the AIF I’m wondering what is the
> >> best way to get the data to the HPD:HelpDesk form.
>
> >> My total list of checkboxes is somewhere around 140 (Placed in
> >> sections of course. It is going to be a lengthy listing of Oracle
> >> Applications Responsibilities). Does anyone know how to make such a
> >> lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says
> >> “If an end user response requires a selection field those fields can
> >> be placed on the Your Fields tab, and additional workflow with an
> >> execution order of zero can be created to set the field values on the
> >> Mapped tab to the value of those fields. This would be done with the
> >> hidden fields that are not used to pose questions to the end user.
> >> This allows those data types to be mapped automatically using the pre-
> >> defined mapping”.
>
> >> What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t
> >> think I can I add fields to the Mapped tab.
>
> >> One last question here – once the form is correct, how do I get the
> >> fields to appear as choices in the AOT ‘Add Target Data’ option?
>
> >> Any help would be greatly appreciated. Though I may need to read your
> >> response several times before understanding it since I’m much more of
> >> a Remedy Admin than a developer.
>
> >> ___­
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> >  _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
> >  _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> ___­
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> attend wwrug1

Invitation: OT: Enhanced Searching within Remedy (May 20 11:00 AM CDT)

[James Lauber]

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Re: {Remedy ARS} Re: COLCOUNT not working

[Raj]

Thanks again.

So, as per this query:
SELECT Count(Column FIeld) FROM HPD_Help_Desk WHERE Status = 0

In my case this table has only one column and the rows will keep on
increasing whenever there is a submit to that form.
Don't want to query , just need the number of rows from that table to
be set to the field.
So, my query should look like below: ???
SELECT Count(Case_ID) FROM Table1

Please let me know.

thanks,
Raj

On May 10, 10:53 am, ARSmarts Support  wrote:
> You can make use of the view created by ars. Here is an example:
> suppose you have a table name HPD:Help Desk, and count the New incidents in 
> it. The sql statement would be
>
> SELECT Count(Case_ID) FROM HPD_Help_Desk WHERE Status = 0
>
> Status = 0 because it is the integer corresponding to the New value of the 
> status field
>
> Best regards,
> ARSmarts support team
>
> ARSmarts, your most useful AR System companion.www.ARSmarts.com
>
> On 10 May 2010, at 18:41, Ravi wrote:
>
>
>
>
>
> > ** Thanks for the reply.
> > so,
> > DB ID of Table Name = Table1
> > DB ID of Column in the table = Column Field ( Only one column in this table 
> > )
> > then my Set Field with SQL Source should look like :
> > SELECT COUNT(Column FIeld) FROM Table1 WHERE query   ?
>
> > Please let me know.
>
> > Thanks.
>
> > On Mon, May 10, 2010 at 9:09 AM, ARSmarts Support  
> > wrote:
> > **
> > Hi,
>
> > You can make a filter with 2 set field actions:
> > - the 1st one is just setting a dummy field with the result of the query 
> > you want to count the results
> > - the 2nd one uses the $LASTCOUNT$ keyword
>
> > or
> > you use a set field with SQL source, and write a query like SELECT 
> > COUNT(Field1) FROM table_Name WHERE query
>
> > Best regards,
> > ARSmarts support team
>
> > ARSmarts, your most useful AR System companion.
> >www.ARSmarts.com
>
> > On 10 May 2010, at 17:41, Raj wrote:
>
> >> Hi All,
> >> Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
> >> action of a Filter on Submit. Seems is it not working. Always setting
> >> the field to a constant value of 15.
> >> Would like to set the field with the number of rows in that particular
> >> table. Is the any other way around to do this?
> >> How can it be done with the help of Direct SQL ?
>
> >> Please advise.
> >> Thanks,
> >> Ravi
>
> >> ___
> >>  
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
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Re: {Remedy ARS} Re: COLCOUNT not working

[Raj]

Thank you Mark for the reply.
Where can I check the Table Chunking value?

On May 10, 12:03 pm, "Brittain, Mark"  wrote:
> Raj,
>
> Any chance the Table Chunking is set to 15? I know it is a wild thought but 
> it is the only thing I can think of that might explain the behavior.
>
> Mark
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Raj
> Sent: Monday, May 10, 2010 2:21 PM
> To: arsl...@arslist.org
> Subject: Re: {Remedy ARS} Re: COLCOUNT not working
>
> Hi Joe,
> Filter is on submit.
> Only one If Action
>
> Set Fields Action (Current Transaction- Current Transaction)
>
> FIELD NAME<--COLCOUNT($COLUMN NAME$)
>
> (There is only one column in the table, that DB ID of the column field
> is "COLUMN NAME" and DB ID of the field to be set is "FIELD NAME". I
> am doing the above action , please see below for more details:
>
> Set Fields Action
>
> Name  FIELD NAME
> Value  COLCOUNT($COLUMN NAME$)
>
> This COLCOUNT is not working properly, it is always setting the value
> "15" to the field FIELD NAME. Although I checked there are 20 entries
> in that column(Table).
> So the value should be 20 but it is 15.
>
> Thanks,
> Raj
>
> On May 10, 11:01 am, Joe DeSouza  wrote:
> > Raj,
>
> > sum(fieldname) is the function used across most standard databases to do 
> > something similar to a colcount()
>
> > update table tablename set fieldname = sum(field2name) where your 
> > conditions...
>
> > Just curious - what are your actions on your filter that doesn't seem to 
> > work?
>
> > Hope this helps..
>
> > Cheers
>
> > Joe
>
> > 
> > From: Raj 
> > To: arsl...@arslist.org
> > Sent: Mon, May 10, 2010 11:41:19 AM
> > Subject: COLCOUNT not working
>
> > Hi All,
> > Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
> > action of a Filter on Submit. Seems is it not working. Always setting
> > the field to a constant value of 15.
> > Would like to set the field with the number of rows in that particular
> > table. Is the any other way around to do this?
> > How can it be done with the help of Direct SQL ?
>
> > Please advise.
> > Thanks,
> > Ravi
>
> > ___ 
> > 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > ___ 
> > 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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>
> > --
> > You received this message because you are subscribed to the Google Groups 
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> > arslist+unsubscr...@googlegroups.com.
> > For more options, visit this group 
> > athttp://groups.google.com/group/arslist?hl=en.
>
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> This e-mail is the property of NaviSite, Inc. It is intended only for the 
> person or entity to which it is addressed and may contain information that is 
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> Distribution or copying of this e-mail, or the information contained herein, 
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Re: {Remedy ARS} Re: COLCOUNT not working

[Grooms, Frederick W]

It depends ...  What is your table field's qualification statement?  The Where 
clause in SQL should be the same (enclosing strings in single quotes of 
course).  If there is no table field qualification then the statement below is 
ok.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Tuesday, May 11, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: COLCOUNT not working

Thanks again.

So, as per this query:
SELECT Count(Column FIeld) FROM HPD_Help_Desk WHERE Status = 0

In my case this table has only one column and the rows will keep on
increasing whenever there is a submit to that form.
Don't want to query , just need the number of rows from that table to
be set to the field.
So, my query should look like below: ???
SELECT Count(Case_ID) FROM Table1

Please let me know.

thanks,
Raj

On May 10, 10:53 am, ARSmarts Support  wrote:
> You can make use of the view created by ars. Here is an example:
> suppose you have a table name HPD:Help Desk, and count the New incidents in 
> it. The sql statement would be
>
> SELECT Count(Case_ID) FROM HPD_Help_Desk WHERE Status = 0
>
> Status = 0 because it is the integer corresponding to the New value of the 
> status field
>
> Best regards,
> ARSmarts support team
>
> ARSmarts, your most useful AR System companion.www.ARSmarts.com
>
> On 10 May 2010, at 18:41, Ravi wrote:
>
> > ** Thanks for the reply.
> > so,
> > DB ID of Table Name = Table1
> > DB ID of Column in the table = Column Field ( Only one column in this table 
> > )
> > then my Set Field with SQL Source should look like :
> > SELECT COUNT(Column FIeld) FROM Table1 WHERE query   ?
>
> > Please let me know.
>
> > Thanks.
>
> > On Mon, May 10, 2010 at 9:09 AM, ARSmarts Support  
> > wrote:
> > **
> > Hi,
>
> > You can make a filter with 2 set field actions:
> > - the 1st one is just setting a dummy field with the result of the query 
> > you want to count the results
> > - the 2nd one uses the $LASTCOUNT$ keyword
>
> > or
> > you use a set field with SQL source, and write a query like SELECT 
> > COUNT(Field1) FROM table_Name WHERE query
>
> > Best regards,
> > ARSmarts support team
>
> > ARSmarts, your most useful AR System companion.
> >www.ARSmarts.com
>
> > On 10 May 2010, at 17:41, Raj wrote:
>
> >> Hi All,
> >> Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
> >> action of a Filter on Submit. Seems is it not working. Always setting
> >> the field to a constant value of 15.
> >> Would like to set the field with the number of rows in that particular
> >> table. Is the any other way around to do this?
> >> How can it be done with the help of Direct SQL ?
>
> >> Please advise.
> >> Thanks,
> >> Ravi

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Re: {Remedy ARS} Re: COLCOUNT not working

[Shafqat Ayaz]

Maybe a silly question but why don't you use an Active Link to do it??

Shafqat Ayaz    
 



--- On Tue, 5/11/10, Raj  wrote:

From: Raj 
Subject: Re: {Remedy ARS} Re: COLCOUNT not working
To: arslist@ARSLIST.ORG
Date: Tuesday, May 11, 2010, 2:51 PM

Thanks again.

So, as per this query:
SELECT Count(Column FIeld) FROM HPD_Help_Desk WHERE Status = 0

In my case this table has only one column and the rows will keep on
increasing whenever there is a submit to that form.
Don't want to query , just need the number of rows from that table to
be set to the field.
So, my query should look like below: ???
SELECT Count(Case_ID) FROM Table1

Please let me know.

thanks,
Raj

On May 10, 10:53 am, ARSmarts Support  wrote:
> You can make use of the view created by ars. Here is an example:
> suppose you have a table name HPD:Help Desk, and count the New incidents in 
> it. The sql statement would be
>
> SELECT Count(Case_ID) FROM HPD_Help_Desk WHERE Status = 0
>
> Status = 0 because it is the integer corresponding to the New value of the 
> status field
>
> Best regards,
> ARSmarts support team
>
> ARSmarts, your most useful AR System companion.www.ARSmarts.com
>
> On 10 May 2010, at 18:41, Ravi wrote:
>
>
>
>
>
> > ** Thanks for the reply.
> > so,
> > DB ID of Table Name = Table1
> > DB ID of Column in the table = Column Field ( Only one column in this table 
> > )
> > then my Set Field with SQL Source should look like :
> > SELECT COUNT(Column FIeld) FROM Table1 WHERE query   ?
>
> > Please let me know.
>
> > Thanks.
>
> > On Mon, May 10, 2010 at 9:09 AM, ARSmarts Support  
> > wrote:
> > **
> > Hi,
>
> > You can make a filter with 2 set field actions:
> > - the 1st one is just setting a dummy field with the result of the query 
> > you want to count the results
> > - the 2nd one uses the $LASTCOUNT$ keyword
>
> > or
> > you use a set field with SQL source, and write a query like SELECT 
> > COUNT(Field1) FROM table_Name WHERE query
>
> > Best regards,
> > ARSmarts support team
>
> > ARSmarts, your most useful AR System companion.
> >www.ARSmarts.com
>
> > On 10 May 2010, at 17:41, Raj wrote:
>
> >> Hi All,
> >> Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
> >> action of a Filter on Submit. Seems is it not working. Always setting
> >> the field to a constant value of 15.
> >> Would like to set the field with the number of rows in that particular
> >> table. Is the any other way around to do this?
> >> How can it be done with the help of Direct SQL ?
>
> >> Please advise.
> >> Thanks,
> >> Ravi
>
> >> ___
> >>  
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to 
> arslist+unsubscr...@googlegroups.com.
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Re: ARSPerl Segmentation Fault(coredump) on exit

[Wabdo]

I'm not sure why you woulg get the fault errors. However , You could try the 
beta arsperl 1.92.
I have  een uising it on 7.5 with out any issues. 
It couldn't hurt to try it. 
I did notice a patch 8 on the site too for 7.1.0
Respectfully;
William Abdo
Sent from my Treo™ Pro 

-Original Message-
From: Grooms, Frederick W 
Sent: Monday, May 10, 2010 3:32 PM
To: arslist@ARSLIST.ORG
Subject: ARSPerl Segmentation Fault(coredump) on exit

I'm not sure if it is some strange incompatibility between ARSPerl, Perl, and 
other modules, but when I do a Perl app to update a record using ARSPerl it 
generates a Segmentation Fault(coredump) as it exits the app.

The strange thing is the record updates correctly, but the Perl program 
generates a coredump.

Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 on 
Solaris 10
Oracle version 10.2.0.3.0 on remote server
ARSPerl version 1.91
ActivePerl Build 822 [280952]


Has anyone seen this type of problem before?

Fred

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Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

[Brock, Anne]

When an Incident, Work order, or Change is created from an AIF, you can click 
on the "Service Request" button and then click on the "more details" button (I 
think that's what it's called - lower right hand corner of the Service Request) 
to bring up the AIF form. You actually don't need to create extra buttons to do 
this.

Of course, if you want to go directly to the AIF form, then a button would be 
needed...

Anne Brock
BMC Software

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Christine
Sent: Tuesday, May 11, 2010 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

Thank you Mahesh. Can you clarify? Are you saying that you have
workflow on the Change form (in my case) that displays a button to
open the SR when the Change creation source is from the AIF? Sorry if
I'm a bit thick-headed here, I want to make certain I understand
correctly.

Last week I found the SYS:FormFieldSelection and was wondering if I
needed to touch this or not.

You may have just saved me a lot of work and a cleaner way to do
this.

Christine

On May 10, 2:46 pm, Mahesh  wrote:
>  Firstly, I never bother to map the data onto the back-end application form
> if the Request is generated using an Advanced Interface Form.
>
> All I do is display a button/hyperlink when the Change/Incident/Work Order/
> Release etc is created using Advanced Interface Form. The form is opened
> dynamically based on the Service Request Definition. For all other Standard
> Requests, we display the Request Details which already has all the
> information.
>
> Christine -"Add Target Data" is fetching information from "SYS:Form Field
> Selection". I wouldn't recommend customizing or even worry about this for
> one Service Request Definition. Add as many fields as you want on the
> Advanced Interface Form and have work-flow to open that form directly from
> the back-end application.
>
> Thanks
> Mahesh
>
>
>
>
>
> On Mon, May 10, 2010 at 4:29 PM, Roger Justice  wrote:
> > ** I assume you would have it open the related Service Request that could
> > be related to multiple Changes.
>
> > -Original Message-
> > From: Mahesh 
> > To: arsl...@arslist.org
> > Sent: Mon, May 10, 2010 5:22 pm
> > Subject: Re: Mulitple Check boxes on Advance Interface Forms
>
> > ** Why not use Advanced Interface Form "without backend mapping" and have
> > a button to open the form from the backend application (Incident/Work
> > Order/Change/Release)
>
> > This will even avoid duplication of data.
>
> > Thanks
> > Mahesh
>
> > On Mon, May 10, 2010 at 4:14 PM, Christine 
> > wrote:
>
> >> Has anyone used an AIF to create a form with a long list of checkboxes
> >> that indicate a users request for application access? I need to
> >> replace a java web based form with an SRD. The web form is going away
> >> because of two companies merging; the web form is now considered by
> >> management something close to nuclear waste and it must be replaced.
> >> Works great, has for years, but needs to be gone.
>
> >> I have a basic AIF form (copy of the original) working at a very basic
> >> level. I have values from the Mapped 10-27 and Mapped 28 - 47 tabs
> >> successfully being sent to just the Detailed Description (Notes) field
> >> on the HPD:Help Desk form. That isn't a lot but at least the base
> >> process is working. From here, it gets a bit more complicated and I
> >> get lost.
>
> >> I need to create an AIF that would be a list of checkbox fields with
> >> titles such as 'General Ledger', 'Accounts Payable', 'Order
> >> Management', 'Inventory Control' and 'Work in Progress'. If a person
> >> checked the boxes next to 'Accounts Payable' and 'Inventory Control' I
> >> need to indicate this somehow in the HPD:Help Desk form.
>
> >> This being my first major foray into the AIF I'm wondering what is the
> >> best way to get the data to the HPD:HelpDesk form.
>
> >> My total list of checkboxes is somewhere around 140 (Placed in
> >> sections of course. It is going to be a lengthy listing of Oracle
> >> Applications Responsibilities). Does anyone know how to make such a
> >> lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says
> >> "If an end user response requires a selection field those fields can
> >> be placed on the Your Fields tab, and additional workflow with an
> >> execution order of zero can be created to set the field values on the
> >> Mapped tab to the value of those fields. This would be done with the
> >> hidden fields that are not used to pose questions to the end user.
> >> This allows those data types to be mapped automatically using the pre-
> >> defined mapping".
>
> >> What hidden fields? The 'Mapped' tab only has 9 fields and I don't
> >> think I can I add fields to the Mapped tab.
>
> >> One last question here - once the form is correct, how do I get the
> >> fields to appear as choices in the AOT 'Add Targe

AR System 7.5 and RHEL

[Kaye Bernales]

Hi List,
 
Just want to ask if you know any implementations of AR System 7.5 (with
ITSM and CMDB) running on RHEL 5?  RHEL 5 is compatible with AR System
as seen in the matrix but we just want to know if there are already
functional systems running on the same settings.  Any known issues?
 
Thanks!

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
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Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

[Mahesh]

True, the AIF can be opened from Incident/Change/Work Order but not Task
which was one of the primary reason we added two custom buttons “View
Service Request” which would open “SRS:Request Details” and “More Details”
for AIF. These two buttons are displayed dynamically i.e., “More Details” is
visible only when the Request is using AIF. Also, I always create two views
for AIFs, one to be displayed for End User and another for Fulfillment group
visible from back-end application.

It would have been nice

1.   If we could specify the Advanced Interface Form and the View on the
SRD. This way we could use the same Form for multiple purposes.

2.   If there was a flag being passed back to the AIF once the
fulfillment request is successfully generated.

Thanks

Mahesh
On Tue, May 11, 2010 at 6:32 PM, Brock, Anne  wrote:

> When an Incident, Work order, or Change is created from an AIF, you can
> click on the "Service Request" button and then click on the "more details"
> button (I think that's what it's called - lower right hand corner of the
> Service Request) to bring up the AIF form. You actually don't need to create
> extra buttons to do this.
>
> Of course, if you want to go directly to the AIF form, then a button would
> be needed...
>
> Anne Brock
> BMC Software
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Christine
> Sent: Tuesday, May 11, 2010 12:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface
> Forms
>
> Thank you Mahesh. Can you clarify? Are you saying that you have
> workflow on the Change form (in my case) that displays a button to
> open the SR when the Change creation source is from the AIF? Sorry if
> I'm a bit thick-headed here, I want to make certain I understand
> correctly.
>
> Last week I found the SYS:FormFieldSelection and was wondering if I
> needed to touch this or not.
>
> You may have just saved me a lot of work and a cleaner way to do
> this.
>
> Christine
>
> On May 10, 2:46 pm, Mahesh  wrote:
> >  Firstly, I never bother to map the data onto the back-end application
> form
> > if the Request is generated using an Advanced Interface Form.
> >
> > All I do is display a button/hyperlink when the Change/Incident/Work
> Order/
> > Release etc is created using Advanced Interface Form. The form is
> opened
> > dynamically based on the Service Request Definition. For all other
> Standard
> > Requests, we display the Request Details which already has all the
> > information.
> >
> > Christine -"Add Target Data" is fetching information from "SYS:Form Field
> > Selection". I wouldn't recommend customizing or even worry about this for
> > one Service Request Definition. Add as many fields as you want on the
> > Advanced Interface Form and have work-flow to open that form directly
> from
> > the back-end application.
> >
> > Thanks
> > Mahesh
> >
> >
> >
> >
> >
> > On Mon, May 10, 2010 at 4:29 PM, Roger Justice 
> wrote:
> > > ** I assume you would have it open the related Service Request that
> could
> > > be related to multiple Changes.
> >
> > > -Original Message-
> > > From: Mahesh 
> > > To: arsl...@arslist.org
> > > Sent: Mon, May 10, 2010 5:22 pm
> > > Subject: Re: Mulitple Check boxes on Advance Interface Forms
> >
> > > ** Why not use Advanced Interface Form "without backend mapping" and
> have
> > > a button to open the form from the backend application (Incident/Work
> > > Order/Change/Release)
> >
> > > This will even avoid duplication of data.
> >
> > > Thanks
> > > Mahesh
> >
> > > On Mon, May 10, 2010 at 4:14 PM, Christine <
> christineperryi...@yahoo.com>wrote:
> >
> > >> Has anyone used an AIF to create a form with a long list of checkboxes
> > >> that indicate a users request for application access? I need to
> > >> replace a java web based form with an SRD. The web form is going away
> > >> because of two companies merging; the web form is now considered by
> > >> management something close to nuclear waste and it must be replaced.
> > >> Works great, has for years, but needs to be gone.
> >
> > >> I have a basic AIF form (copy of the original) working at a very basic
> > >> level. I have values from the Mapped 10-27 and Mapped 28 - 47 tabs
> > >> successfully being sent to just the Detailed Description (Notes) field
> > >> on the HPD:Help Desk form. That isn't a lot but at least the base
> > >> process is working. From here, it gets a bit more complicated and I
> > >> get lost.
> >
> > >> I need to create an AIF that would be a list of checkbox fields with
> > >> titles such as 'General Ledger', 'Accounts Payable', 'Order
> > >> Management', 'Inventory Control' and 'Work in Progress'. If a person
> > >> checked the boxes next to 'Accounts Payable' and 'Inventory Control' I
> > >> need to indicate this somehow in the HPD:Help Desk form.
> >
> > >> This being my first major foray into the AIF I'm wondering what is t

Re: AR System 7.5 and RHEL

[Matt Reinfeldt]

I know of a production system running on that configuration with no major
issues.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Sent: Tuesday, May 11, 2010 7:42 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and RHEL

 

** 

Hi List,

 

Just want to ask if you know any implementations of AR System 7.5 (with ITSM
and CMDB) running on RHEL 5?  RHEL 5 is compatible with AR System as seen in
the matrix but we just want to know if there are already functional systems
running on the same settings.  Any known issues?

 

Thanks!

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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