Re: Just found - will bring to WWRUG
** Diva had to leave her original 2.0 floppies with the University whenshe left :( I do have a LOT of Remedy labeled goodies I will probably never part with! Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: Just found - will bring to WWRUGFrom: Herb Partlow h...@ibtcinc.comDate: Tue, September 14, 2010 6:50 pmTo: arslist@ARSLIST.ORG** I bet Mr phil b does or as least the Remedy Diva. But the real money would be on MR REMEDY.Doug M. :) Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 "Sent from iPhone" On Sep 14, 2010, at 3:30 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** http://skitch.com/johnsundberg/dss4u/sbizhub10091417400.pdf-1-page Does anybody have an older version? -John -- John SundbergKinetic Data, Inc."Building a Better Service Experience"Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com651.556.0930Iwww.kineticdata.com _attend WWRUG10 www.wwrug.comARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Creating an escalation against DLD:SYS:DataWizAction
Good Morning! I have a number of login IDs I need to modify, more than I care to do one-by-one with the Data Wizard Console. I found DLD:SYS:DataWizAction, imported some records into it and was able to use the Re-run button to modify the login IDs I imported. Now I'd like to eliminate clicking the Re-run umpteen times. I think I should be able to create an escalation, but I'm not sure what Action(s) to specify. Thanks, Rebecca Boyd Application Administrator Information Systems 336.758.5671 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.jpg
Re : Change 7.3 patch??? - RESOLVED
--- En date de : Mar 14.9.10, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Change 7.3 patch??? À: arslist@ARSLIST.ORG Date: Mardi 14 septembre 2010, 20h25 Dear all, We are faced with a little dilemma. We have ITSM 7.3 (Helpdesk, Problem, Asset) all with patch 8.0 We have installed Change Management 7.3 and planning to bring it to the same patch level as the rest the ITSM modules. We can install CM patch 7.0 or Patch 9.0!! CM patch 7.0 will first put the rest of ITSM modules at patch 7.0 and then we can apply patch 9.0 to all modules after that. Patch 9.0 will be needed since we are thinking about upgrading to 7.5 later this year. So patch 9.0 I guess is a must for 7.5. After applying patch 7.0 (today) and to my surprise the whole application looks as if it were out of the box. Hardly a single field, form or workflow shows any of the customization we did. Luckily we took a copy of the database and back up all the binaries etc... So what to do next? Leave change unpatched will not make sense. Try to patch it to a patch less than 7.0 and a patch that would not overwrites the customization could be an option but as it states in the release notes of ARS 7.5, ITSM should be at patch 9.0 at least. Keep patch 7.0, apply patch 9.0 and then import all the customization? Any thought on this? Many thanks in advance, frex. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 64bit linux (lx64) api still broke with 7.6.3?
Does anyone have any suggestions on this? Is it even on the radar of anyone at BMC? -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neulinger, Nathan Sent: Monday, September 13, 2010 9:44 AM To: arslist@ARSLIST.ORG Subject: 64bit linux (lx64) api still broke with 7.6.3? Been trying to get ARSperl working on a 64bit linux host for a while (snapshots or CVS), but seem to still be having the various 64bit issues, even with the latest 7.6.3 build of the ar API. Does anyone here have any information on this? I don't have any remedy/BMC support access as our AR server is hosted by another campus in our system, but we do use the client and API. Only information I have on the previous bug... is this still not corrected in 7.6.3? defect # SW00330613 Summary: Problems with 64 Bit AR API Libraries under Linux Status: Open Type: Product Product: AR System Target Release: Esc 7.5.0 Server Classification Tentatively Targeted Version: 7.5 Target Release Version: Future Patch Release The symptom I have still is the can't encode arguments rpc error if the login port isn't specified, and glibc double free errors. If I bypass the glibc memory checks with MALLOC_CHECK env var, it looks like it's still unable to connect properly. I'd really like to get moved off of some legacy 32bit systems that are having to be retained to run the AR api, but having to build an entire separate 32bit perl isn't exactly a reasonable alternative. -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TEST
To see if you responded apparently :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, September 14, 2010 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: TEST So what are you testing? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TEST
Then I failed the test. --Original Message-- From: Chowdhury, Tauf To: Arslist ReplyTo: Arslist Subject: Re: TEST Sent: Sep 15, 2010 10:29 AM To see if you responded apparently :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, September 14, 2010 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: TEST So what are you testing? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Dave - dave.shell...@tycoelectronics.com (Wireless)
Re: Just found - will bring to WWRUG
When I purged my stuff before our office move, I came across my original 2.1.3 floppies. Those were the days, light weight 1 floppy for the User Tool and 2 for the Admin Tool. Oh the memories. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-215-2395 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Wednesday, September 15, 2010 4:38 AM To: arslist@ARSLIST.ORG Subject: Re: Just found - will bring to WWRUG ** Diva had to leave her original 2.0 floppies with the University when she left :( I do have a LOT of Remedy labeled goodies I will probably never part with! Kelly Deaver L-3 Stratis / FAA Contractor kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (ARSlist mail) kelly.ctr.dea...@faa.govmailto:kelly.ctr.dea...@faa.gov (Business mail) Original Message Subject: Re: Just found - will bring to WWRUG From: Herb Partlow h...@ibtcinc.commailto:h...@ibtcinc.com Date: Tue, September 14, 2010 6:50 pm To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** I bet Mr phil b does or as least the Remedy Diva. But the real money would be on MR REMEDY.Doug M. :) Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 14, 2010, at 3:30 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** http://skitch.com/johnsundberg/dss4u/sbizhub10091417400.pdf-1-page Does anybody have an older version? -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.comhttp://www.kineticdata.com/ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.
Re: ARS 7.6 - Solaris LDOMs
There shouldn't be any technical reason that will stop you from doing this. Can I ask why you are moving towards LDOM instead of zones? The higher models, like T5440, support i/o domains, which are really cool and have some real benefits because the machine can be partitioned at the bus layer with a cpu crossbar, but the T5120 does not support this. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Sep 14, 2010 at 12:48 PM, Smith, David A da...@email.unc.eduwrote: ** Hello all, We our running our ARS production environment on a Sun enterprise 5120 server (Solaris 10) and are considering configuring the server with two LDOMs; possibility setting them up in a server group or production/development. I’ve contacted BMC support to find out if this configuration is supported and their response was only Solaris Zones (whole root and sparse), basically only what is listed in the Compatibility matrix. However, they did say they have tested ARS configured in a LDOM, but couldn’t provide information on why it did not make the Compatibility Matrix. My question is…. anyone running a production ARS instance within a Solaris LDOM? If so any issues you would be willing to share? Thanks, David Smith Remedy Lead Developer/Administrator University of North Carolina Chapel Hill _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TEST
Testing Issues with mail between aim/aol to arslist... Some stuff post others don't. Sincerely, D On Sep 15, 2010, at 10:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: Then I failed the test. --Original Message-- From: Chowdhury, Tauf To: Arslist ReplyTo: Arslist Subject: Re: TEST Sent: Sep 15, 2010 10:29 AM To see if you responded apparently :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, September 14, 2010 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: TEST So what are you testing? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TEST
It might help generate a few less comments if you would include a little more than just test in the email that gets sent out to a few thousand people. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ddussie Sent: Wednesday, September 15, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: TEST Testing Issues with mail between aim/aol to arslist... Some stuff post others don't. Sincerely, D On Sep 15, 2010, at 10:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: Then I failed the test. --Original Message-- From: Chowdhury, Tauf To: Arslist ReplyTo: Arslist Subject: Re: TEST Sent: Sep 15, 2010 10:29 AM To see if you responded apparently :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, September 14, 2010 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: TEST So what are you testing? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TEST
To sum this up, i.e. end this thread: Any test to the list, other than my ADM timing and other such tests, is essentially unwarranted. Tolerated of course, but not useful. Over the past decade at least a few times each year someone thinks that my end Is not letting their email through. In ALL cases this was not correct. Either the list is down or it is up. It servers everyone that doesn't get served off for spamming violations (which so far hasn't been a real poster). The following is 99% of occurances: 1) A persons email has been changed and no one told them, E.g. a (the listserv system only allows posts from the email you subscribed with) 2) An overly zealous middle system has decided that flood of 85 posts in one day Is an indication that it is a source of spam 3) A firewall has been put in place that blocks almost anything of use from anywhere 4) the subject line of the post is identical to a recent one and the !...@#$! Listserv system Decides it is a duplicate The other one percent is someone who has changed their email address and forgotten. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: September 15, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: TEST It might help generate a few less comments if you would include a little more than just test in the email that gets sent out to a few thousand people. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ddussie Sent: Wednesday, September 15, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: TEST Testing Issues with mail between aim/aol to arslist... Some stuff post others don't. Sincerely, D On Sep 15, 2010, at 10:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: Then I failed the test. --Original Message-- From: Chowdhury, Tauf To: Arslist ReplyTo: Arslist Subject: Re: TEST Sent: Sep 15, 2010 10:29 AM To see if you responded apparently :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, September 14, 2010 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: TEST So what are you testing? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS 7.6.03 Upgrade Problems
FYI, there appear to be some fundamental problems with upgrading a 32-bit ARS
7.6 installation to 64-bit on a 64-bit Windows server. The 7.6.03 installer
for ARS _appeared_ to successfully upgrade the ARS 7.6.00.006 instance to
64-bit, in place, using the existing java 1.6.0_20 32-bit JDK/JRE and the newly
added java 1.6.0_20 64-bit JDK/JRE. The problems showed up when I attempted to
upgrade Atrium Core from 7.6.00.002 to 7.6.03, and ITSM from 7.6.00.001 to
7.6.03.
This test was on a Windows 2008 R2 Standard x64 vm with 8 gb RAM and two Xeon
E5440 processors, with a clean install last May (for reference, with sample
data only) of ARS 7.6.00.004, Atrium 7.6.00.001, ITSM 7.6.00.001, SLM 7.6.00
and Patch 001, RKM 7.5.00.001, and SRM 7.6.00.001. It had subsequently been
patched to ARS Patches 5 and 6, Atrium Core Patch 2, and SRM Patch 2.
Both of the application installers hang and fail (Atrium), or complete with
warnings (ITSM), after failing to restart the AR Server services properly.
Neither application installer is able to successfully shut down the AR Service
– the service shows as stopped in the Services MMC, but the arserver.exe
remains resident in the Task Manager (along with all of its bastard children –
the 32-bit java processes that it spawns). Then the application installer is
unable to restart the service, and it hangs. The errors look like this:
FROM THE ATRIUM CORE UPGRADE
Fri Sep 10 10:19:20 2010 : Action Request System(R) Server x64 Version 7.6.03
Build 001 201008170035
(c) Copyright 1991-2010 BMC Software, Inc.
Fri Sep 10 10:19:20 2010 ProcessMain : Another copy of the server is already
running on the same RPC socket (ARERR 35)
Fri Sep 10 10:19:20 2010 d:*program files (x86)*bmc
software*arsystem*confRemedyMutex390600
Fri Sep 10 10:19:20 2010: AR System server terminated -- fatal error
encountered (ARNOTE 21)
FROM THE ITSM UPGRADE
Tue Sep 14 21:41:30 2010 : Action Request System(R) Server x64 Version 7.6.03
Build 001 201008170035
(c) Copyright 1991-2010 BMC Software, Inc.
Tue Sep 14 21:41:30 2010 ProcessMain : Another copy of the server is already
running on the same RPC socket (ARERR 35)
Tue Sep 14 21:41:30 2010 d:*program files (x86)*bmc
software*arsystem*confRemedyMutex390600
Tue Sep 14 21:41:30 2010: AR System server terminated -- fatal error
encountered (ARNOTE 21)
This happens near the beginning of the Atrium Core installer; it sits there
dead in the water until you cancel it. The only way I got it to complete was
to wait until it hung, then go in manually in Task Manager and End Process on
arserver.exe (I should have also killed all of the *32 processes, as they were
left resident), and then manually starting the BMC Remedy Action Request System
Server ITSMT01 service in the Services console. This restarted the AR server
and allowed the Atrium Core upgrade to continue.
The ITSM upgrade is of course another multi-hour process (3:40 PM to 9:40 PM),
and the restart came near the end, not the beginning, so I was no longer in the
office to deal with it manually. The installer failed to stop anything, so
after issuing errors it completed with warnings. The Remedy ARS Server was
left stopped in the mmc (all other BMC services were running), but the
arserver.exe remained resident and this morning I could still log in from a
User Tool and open the applications.
I have had a ticket open with support on the Atrium Core upgrade since last
week, and they don’t know why the installer could not control the services,
but they have concluded that my intervention allowed the upgrade to complete
properly. I was able to go on and perform the post install changes to
Normalization, and create a CI in Asset Management and see it reconciled into
the CMDB class overnight, so in theory the Atrium CMDB is working. The ITSM
upgrade _may_ have succeeded as well, but there remains a fundamental problem
with the AR Server that is baffling the application installers. I suspect that
the service was not re-registered properly in the registry as a 64-bit
processes, because the installer is having problems addressing it; the errors
in the application install logs read:
(Sep 14 2010 09:51:41.691 PM
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
THROWABLE EVENT {Description=[Error received when getting pid of
Service],Detail=[BMC Remedy Action Request System Server ITSMT01]},
Throwable=[java.io.IOException: The service is not running.
Again, the Service is NOT running in the Services mmc, but the arserver.exe is
still alive in the Task Manager, resulting in:
(Sep 14 2010 09:51:41.692 PM
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
LOG EVENT {Description=[Failed to start service BMC Remedy Action Request
System Server ITSMT01],Detail=[Could not start AR Server in timely manner]}
(Sep 14 2010 09:51:41.693 PM
Re: Developer studio encounter out of memory error while importing a whole Appliaction
Hi Jason Miller It works better on 64bit JVM. I try a whole appliaction and it finished without any out of memory error. I set the -Xmx to 2048m. 2010-09-16 Jiang Xiaofeng 江晓峰 -- From： Jason Miller Subject： Re: Developer studio encounter out of memory error while importing a whole Appliaction ** Yes, 7.6.03 can work with a 64 bit jvm. I have not tried importing a large/full def but have had the same issue exporting a large/full def with prior versions. I plan on to trying a full def export with 7.6.03 in the next few days. I'll report back on how it works. Jason On Sep 11, 2010 8:44 AM, jiangxiaofeng86 jiangxiaofen...@gmail.com wrote: Hello arslist, Win 2003 32bit(virtual machine) JDK 1.6 32bit Developer studio 7.5.03 AR Server 7.5.03 Is there a 64bit version of Developer studio? Regards, 2010-09-11 Jiang Xiaofeng 江晓峰 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: 64bit linux (lx64) api still broke with 7.6.3?
Hi, I have just compiled RRR|Chive on 64-bit linux with the 7.6.03 API. It seems to work just fine. I have both tried with and without specifying a TCP-port. These are the libraries I am linking to: LDLIBS = -lar_lx64 -lnsl -lpthread -lcurses -ldl Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Does anyone have any suggestions on this? Is it even on the radar of anyone at BMC? -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neulinger, Nathan Sent: Monday, September 13, 2010 9:44 AM To: arslist@ARSLIST.ORG Subject: 64bit linux (lx64) api still broke with 7.6.3? Been trying to get ARSperl working on a 64bit linux host for a while (snapshots or CVS), but seem to still be having the various 64bit issues, even with the latest 7.6.3 build of the ar API. Does anyone here have any information on this? I don't have any remedy/BMC support access as our AR server is hosted by another campus in our system, but we do use the client and API. Only information I have on the previous bug... is this still not corrected in 7.6.3? defect # SW00330613 Summary: Problems with 64 Bit AR API Libraries under Linux Status: Open Type: Product Product: AR System Target Release: Esc 7.5.0 Server Classification Tentatively Targeted Version: 7.5 Target Release Version: Future Patch Release The symptom I have still is the can't encode arguments rpc error if the login port isn't specified, and glibc double free errors. If I bypass the glibc memory checks with MALLOC_CHECK env var, it looks like it's still unable to connect properly. I'd really like to get moved off of some legacy 32bit systems that are having to be retained to run the AR api, but having to build an entire separate 32bit perl isn't exactly a reasonable alternative. -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9387 Issue with Reporting on Midtier
Hi all, I am having an issue with the reporting via the mid tier. I run the report then when I try to save the information by clicking on save button, it errors : Failed to process the request!! ARERR [9387] We have the same issue on multiple machine with (ie , firefox..) Any suggestion what Can I check or any logs...what timeouts need to be changed, etc? Thanks Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9387 Issue with Reporting on Midtier
Hi all, I am having an issue with the reporting via the mid tier. I run the report then when I try to save the information by clicking on save button, it errors : Failed to process the request!! ARERR [9387] We have the same issue on multiple machine with (ie , firefox..) Any suggestion what can I check or any logs...what/where the timeouts need to be changed, etc? Thank you, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.6 - Solaris LDOMs
Axton, Thanks for your advice. Our system administrator mentioned that with two LDOMs you can configure cpus/disk/memory between the two on the fly running Solaris 10 update 9, and better isolation so we can test OS patches which you really can't do if you mix production/development on the same global zone. Also, since we have two dedicated T5120's in different machine rooms for disaster recovery it is easier to flash the OS image from one server to the other. Wish we had the funding for a couple of T5440s:-) -David Smith From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, September 15, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6 - Solaris LDOMs ** There shouldn't be any technical reason that will stop you from doing this. Can I ask why you are moving towards LDOM instead of zones? The higher models, like T5440, support i/o domains, which are really cool and have some real benefits because the machine can be partitioned at the bus layer with a cpu crossbar, but the T5120 does not support this. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Sep 14, 2010 at 12:48 PM, Smith, David A da...@email.unc.edumailto:da...@email.unc.edu wrote: ** Hello all, We our running our ARS production environment on a Sun enterprise 5120 server (Solaris 10) and are considering configuring the server with two LDOMs; possibility setting them up in a server group or production/development. I've contacted BMC support to find out if this configuration is supported and their response was only Solaris Zones (whole root and sparse), basically only what is listed in the Compatibility matrix. However, they did say they have tested ARS configured in a LDOM, but couldn't provide information on why it did not make the Compatibility Matrix. My question is anyone running a production ARS instance within a Solaris LDOM? If so any issues you would be willing to share? Thanks, David Smith Remedy Lead Developer/Administrator University of North Carolina Chapel Hill _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
searching and getting ARERR 302 in Mid-tier
I just upgraded to Mid-tier 7.5 p4 and now a number of my user are seeing: ARERR (302) Entry does not exist in database When they search for an incident. If they click ok and continue on the search does actually work. It is only occurring on the mid-tier and not for every user. I've analyzed the active link, filter, api and sql logs and don't see anything of note. Ideas? Mid-tier 7.5 p4 ARS 7.1 p 11 Oracle 10g RAC ITSM 7.0.03 p 9 CMDB 2.1 p4 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 64bit linux (lx64) api still broke with 7.6.3?
Ugh. That is sounding like it either is a problem ONLY when linking with perl, or something else is going on. Thank you for checking into this, looks like I need to do some further testing. If it's specific to linking with perl libs, may wind up not being able to resolve the problem, but at least will know the specifics of the problem. -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, September 15, 2010 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: 64bit linux (lx64) api still broke with 7.6.3? Hi, I have just compiled RRR|Chive on 64-bit linux with the 7.6.03 API. It seems to work just fine. I have both tried with and without specifying a TCP-port. These are the libraries I am linking to: LDLIBS = -lar_lx64 -lnsl -lpthread -lcurses -ldl Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Does anyone have any suggestions on this? Is it even on the radar of anyone at BMC? -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neulinger, Nathan Sent: Monday, September 13, 2010 9:44 AM To: arslist@ARSLIST.ORG Subject: 64bit linux (lx64) api still broke with 7.6.3? Been trying to get ARSperl working on a 64bit linux host for a while (snapshots or CVS), but seem to still be having the various 64bit issues, even with the latest 7.6.3 build of the ar API. Does anyone here have any information on this? I don't have any remedy/BMC support access as our AR server is hosted by another campus in our system, but we do use the client and API. Only information I have on the previous bug... is this still not corrected in 7.6.3? defect # SW00330613 Summary: Problems with 64 Bit AR API Libraries under Linux Status: Open Type: Product Product: AR System Target Release: Esc 7.5.0 Server Classification Tentatively Targeted Version: 7.5 Target Release Version: Future Patch Release The symptom I have still is the can't encode arguments rpc error if the login port isn't specified, and glibc double free errors. If I bypass the glibc memory checks with MALLOC_CHECK env var, it looks like it's still unable to connect properly. I'd really like to get moved off of some legacy 32bit systems that are having to be retained to run the AR api, but having to build an entire separate 32bit perl isn't exactly a reasonable alternative. -- Nathan Nathan Neulinger nn...@mst.edu Missouri ST Information Technology(573) 612-1412 System Administrator - Principal KD0DMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: searching and getting ARERR 302 in Mid-tier
Do you have Pre-Load enabled for this server in mid-tier config? Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, September 15, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: searching and getting ARERR 302 in Mid-tier ** I just upgraded to Mid-tier 7.5 p4 and now a number of my user are seeing: ARERR (302) Entry does not exist in database When they search for an incident. If they click ok and continue on the search does actually work. It is only occurring on the mid-tier and not for every user. I've analyzed the active link, filter, api and sql logs and don't see anything of note. Ideas? Mid-tier 7.5 p4 ARS 7.1 p 11 Oracle 10g RAC ITSM 7.0.03 p 9 CMDB 2.1 p4 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Reports in Crystal don't Display on Web
The crystal reports are visible from the WUT but don't load on the web. Can somebody provide the list of steps needed to enable crystal report viewing on the Mid-Tier? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reports in Crystal don't Display on Web
You need to have Crystal Enterprise installed on the Mid tier - Original Message - From: Anonymous [how...@homesteadbound.com] Sent: 09/15/2010 10:28 PM AST To: arslist@ARSLIST.ORG Subject: Reports in Crystal don't Display on Web The crystal reports are visible from the WUT but don't load on the web. Can somebody provide the list of steps needed to enable crystal report viewing on the Mid-Tier? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.6 - Solaris LDOMs
If you can afford it, you should use separate physical hardware for your production and non-production infrastructure. There are still things that you will have to deal with that LDOMs do not isolate you from, such as firmware/PROM updates (which are usually bundled as OS patches), load balancer configuration changes, network configuration changes that separate physical hardware does provide. If you had separate hardware, then you could test your patches, firmware updates, network changes, etc. without disrupting your production operations. It is easy to move images in zones as well; flar (flash archive) is the method I use. I can create a new zone, cloned from an existing zone, in less than an hour using this technique. If you want a clean installation on the host OS, consider using jumpstart (SUNWJet) with a custom template. This will give you an exact clone that you can rebuild on any system/architecture (sun4u/v) by booting off the network, and you can build them with the patches/patch level you want, what services run, local accounts, network configuration, local configuration, etc. I'm always leery about sharing hardware between production and non-production. It makes scaling hard to calculate when considering DR, people sometimes do bad things in non-production environments, that no matter how hard one tries to contain through virtualization, ends up impacting production. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Sep 15, 2010 at 3:10 PM, Smith, David A da...@email.unc.edu wrote: ** Axton, Thanks for your advice. Our system administrator mentioned that with two LDOMs you can configure cpus/disk/memory between the two on the fly running Solaris 10 update 9, and better isolation so we can test OS patches which you really can’t do if you mix production/development on the same global zone. Also, since we have two dedicated T5120’s in different machine rooms for disaster recovery it is easier to flash the OS image from one server to the other. Wish we had the funding for a couple of T5440s:-) -David Smith *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Wednesday, September 15, 2010 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6 - Solaris LDOMs ** There shouldn't be any technical reason that will stop you from doing this. Can I ask why you are moving towards LDOM instead of zones? The higher models, like T5440, support i/o domains, which are really cool and have some real benefits because the machine can be partitioned at the bus layer with a cpu crossbar, but the T5120 does not support this. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Sep 14, 2010 at 12:48 PM, Smith, David A da...@email.unc.edu wrote: ** Hello all, We our running our ARS production environment on a Sun enterprise 5120 server (Solaris 10) and are considering configuring the server with two LDOMs; possibility setting them up in a server group or production/development. I’ve contacted BMC support to find out if this configuration is supported and their response was only Solaris Zones (whole root and sparse), basically only what is listed in the Compatibility matrix. However, they did say they have tested ARS configured in a LDOM, but couldn’t provide information on why it did not make the Compatibility Matrix. My question is…. anyone running a production ARS instance within a Solaris LDOM? If so any issues you would be willing to share? Thanks, David Smith Remedy Lead Developer/Administrator University of North Carolina Chapel Hill _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reports in Crystal don't Display on Web
All the necessary steps and components are detailed in the Mid-Tier Guide. As John pointed out, you need either a Crystal Enterprise Server or a BOXI server to actually serve out the reports, though. Also, 7.6.03 has native web reporting, which looks pretty good, though I'm still looking for details on how to actually create new 'web reports' for custom applications... I need more play time! :) Enjoy, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anonymous Sent: Wednesday, September 15, 2010 9:29 PM To: arslist@ARSLIST.ORG Subject: Reports in Crystal don't Display on Web The crystal reports are visible from the WUT but don't load on the web. Can somebody provide the list of steps needed to enable crystal report viewing on the Mid-Tier? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Unable to create View Form
Hi I have come across a weirdness when creating a View FORM Created the db Link Verified db link access external oracle database Query table using the dblink Load the table and build view form but on submission I get the following error The following form was not imported (ARERR 55) No errors in SQL or API logs All other forms and workflow saves as well as other View forms (not to same db though) AR Server 7.1 patch 6 Oracle 10G Any ideas Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
