Re: Issue with Service Request Template

[Mahesh]

This is a known issue (defect ID # SW00320171) and I think it is fixed in
later patches.

Thanks
Mahesh

On Fri, Oct 8, 2010 at 2:30 PM, Larry Barnes wrote:

> **
> Running ARS 7.5 patch 4
> SRM 2.2 patch 003
>
> I created a SR template that has 8 questions in the App. Field Mapping
> form.  The template works as designed; except for this 1 anomaly.
> The 7th question is a menu selection with 2 possible answers "Yes" or
> "No".  The 8th question is an optional question where additional information
> can be added.
> If you do not enter anything into question 8 the value you select in
> question 7 also get populated into question 8.
>
> I've checked for default values anywhere in the SRM template to the
> questions and in the actual template that's used and can't find anything.  I
> generated a log file and can see when the value gets dropped into this
> question but I don't understand why.
>
> As anyone experienced this and if so what was your solution?
>
> Thanks for your time,
>
> Larry B.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: WWRUG

[Rick Cook]

Sam, we were all newbies at one point.  I learned more my first RUG than at
any other time.  I could not more strongly encourage you to come.  In fact,
I will look for.you there.

Rick Cook
On Oct 8, 2010 3:42 PM, "Samuel A. Morris"  wrote:

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Re: WWRUG

[Brock, Anne]

Just had to add on to Doug's paragraph - he said:
I will be around all week.  Let's pick Wed night at the Evening with 
Engineering event as a time when it would
be terrific for you to find me in the crowd (I am the shy one standing in the 
back saying nothing with the
gray hair and beard) and let me know how it is going and if you think I was 
right in my assessment of the
event.


You will also be able to spot him by all the people circling to ask him 
questions!! but he's awesome and very approachable.

If he gets too buried, look for the other BMC'ers in the room (like me!) who 
will be standing there looking lonely  waiting to try to answer someone's 
question... from anyone who is willing to break away from Doug or  Dave 
Easter I'll also be in the booth, as will a bunch of other experienced 
Remedy people!

We'll see you and many others there!

Anne Brock
Principal SC
BMC Software


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Friday, October 08, 2010 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG

**
Sam,

Let me take a stab at your question

You will find the level of questions on this list and at RUG run the gamit from 
"How do you spell CMDB?" to
"So, I have this triple outer join that involves a self join where I want to 
validate data that I will submit next
week against the entry today to make sure that the entry today is not in 
conflict -- assuming that I use the
`! syntax attached to a filter to change the phase that the filter runs in to 
run in the correct phase and that
I have already checked with dev studio and found that the form I am importing 
into does exist.".

There are all levels of folks and even the same person is an expert in one area 
and has questions in another.

There will be discussions for all levels of folks.  Yes, some talks will be 
oriented toward folks with more
background.  But I would argue that most of the talks are appropriate for 
someone who is new to the
environment.  Heck, there are even talks that are targetted at managers and 
executives who the developers
sometimes question whether they understand what AR System is.

Will some topics be a bit confusing?  Maybe -- but then when you get to that 
topic in your work you will
suddenly remember the discussion and things may make more sense or at least you 
have a starting point.

WWRUG is for folks at all levels.  You will definitely find kindred spirits 
whether you have started using the
AR System last week or have been at it for 19 years.

Sometimes questions like the one you were asked in the email are all about 
understanding how to respond
to the question.  If you are an expert, the response uses shorthand and jumps 
to the detail while if you are
new, there is background and some introductory data that needs to be supplied 
sometimes that is just
frustrating if you were an expert while if left out for the newer person makes 
the answer simply confusing.

I have always received feedback and commentary from customers at all levels who 
have gone to a RUG
event over the entire history of the event where they have received enormous 
value from the event.  The
return on investment in terms of being able to better do the job or do more 
things in new ways has been
enormous.  This is also reflected by the number of people that go back (or at 
least try to go back if their
bosses let them) to the event in future years.

So, Sam, I would encourage you to seriously consider attending the WWRUG event 
in a bit over a week.  I
really think you will find the event a big positive.

I will be around all week.  Let's pick Wed night at the Evening with 
Engineering event as a time when it would
be terrific for you to find me in the crowd (I am the shy one standing in the 
back saying nothing with the
gray hair and beard) and let me know how it is going and if you think I was 
right in my assessment of the
event.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris
Sent: Friday, October 08, 2010 12:42 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG
**

Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is 
willing to send me, but I have a concern that the sessions are going to be so 
far over my head that little of it will make much sense (read, I'm very 
inexperienced with Remedy, etc.) As an example, I posted a question on this 
list about being able to display certain items in the Atrium Core Console... 
the one reply I got ended with the line "I have a question - how much 
experience do you have with CMDB?", leading me to feel even more out of place 
on this list. (I subscribed to it in hopes of learning more about Remedy, 
Atrium, ITSM, etc. I have to admit that most of the questions posted here are 
beyond my understanding.) I appreciated the gentlemen who tried to help me, and 
I don't think he meant anything neg

Re: Group Notifications -Resolved

[Tommy Morris]

 The escalation

 "SYS:NPC:TriggerGroupNotifications"

Was disabled

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Friday, October 08, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

 

** 

Are there any notifications in the NTE:SYS-NT Process Control?  If there
are then it maybe a escalation thread issue.  

 

Thank You,

Chad Wilhelm

 

Purdue University
IT Customer Relations - Remedy Administrator

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes
Sent: Friday, October 08, 2010 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

 

** 

Check that escalations are running on the server. The group
notifications are expanded to the group members by an escalation that
created the records in the NTE notification form for members of the
group. Sometimes escalations are disabled at the server configuration
level when you do an install/upgrade and forget to re-enable them.

Regards,
Saby

--- On Fri, 10/8/10, Tommy Morris  wrote:


From: Tommy Morris 
Subject: Group Notifications
To: arslist@ARSLIST.ORG
Date: Friday, October 8, 2010, 3:34 AM

** 

ARS 7.5p3

ITSM 7.6p1

 

Just rolled this version out live for the company and group
notifications for incident records are not triggering.

Notifications are not being sent when an Incident is assigned to a
Group. Notifications are sent when an Incident is assigned to an
individual. Notifications are sent for Tasks and Changes being assigned
to a group but I cannot find a configuration to ensure that Group
Notifications fire for incidents.

Amazingly this is a major issue.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: WWRUG

[LJ LongWing]

Sam,

If you are lucky enough to be in a position to go, DO IT!!!  While I have
never been lucky enough to attend a national rug (never had a company
willing to foot the bill), I would love to go.it doesn't matter your
experience level, you will take tons away from it.  I have heard it
described as the most intense training experience you could have..so go,
enjoy it, and thank us when you get back for encouraging you to go J

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris
Sent: Friday, October 08, 2010 1:42 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG

 

** 

Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is
willing to send me, but I have a concern that the sessions are going to be
so far over my head that little of it will make much sense (read, I'm very
inexperienced with Remedy, etc.) As an example, I posted a question on this
list about being able to display certain items in the Atrium Core Console...
the one reply I got ended with the line "I have a question - how much
experience do you have with CMDB?", leading me to feel even more out of
place on this list. (I subscribed to it in hopes of learning more about
Remedy, Atrium, ITSM, etc. I have to admit that most of the questions posted
here are beyond my understanding.) I appreciated the gentlemen who tried to
help me, and I don't think he meant anything negative in what he asked. But
it did give me cause to worry about spending so much money on the WWRUG
given my lack of knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those with
not a lot of experience with the various products?

Thank you for your time,
Sam
**

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recipient, be aware that any disclosure, copying, distribution or use of the
contents of this message is strictly prohibited by law. If you receive this
message in error, please contact the sender immediately and delete the
message and any attachments.

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ITSM 7.6.03 Preconfigured Stack Installer. Where are they hiding it?

[Rabi Tripathi]

So, I go to the the support site looking for this said stack installer. I can't 
find my way to the this new marvel.

So EPD (electronic product dowonload) is new and improved. Nice, but what is 
this installer named? What tab is it on? Wait, only what I own is listed, not 
other software. Wait, I can request a trial. Hmm no I don't get the software 
after requesting a trial, but only a promise somebody will contact me. Not in 3 
days.
 
Forget EPD. Go back to the Downloads and Patches link. Too many ways to get to 
software downloads. EPD, or is Remedy still a heritage, or not a heritage? Who 
knows? 
Should I look under patch, or no patch? "03" would be the patch number, no? 
Search under "Remedy Heritage" "patch", and there is no such version as 7.6.03 
and no patch 3 for 7.6...for IM/PM/CM and no product is either stacked or 
preconfigured there. Bummer. It looks like the heritage has been shed and 
modernity is upon us. So that's settled. May be.

Wait, there's "A-Z Supported Product List. " This looks promising. They 
couldn't have missed the ITSM 7.6.03 preconfigured stack installer here. It 
starts with an alphabet, after all. 

They haven't stacked or preconfigured anything here either! It lists "Remedy IT 
Service Management Suite (Version 7.6.03)", which has a doc that says 
"Installation Notes for BMC Remedy ITSM Suite Preconfigured Stack 7.6.03.".
Eeehaa, finally. 

Wait, this doc tells me to go back to the new and improved EPD! I swear it's 
not there in EPD. EPD seems designed to bar me from getting anything I don't 
already own. We only own some of the set of apps that are included in the said 
"ITSM 7.6.03 preconfigured stack" installer. 
So I shouldn't have been given the hope? Or may be the clever joke behind the 
new EPD was to challenge people's IQ which I am wondering if I have in low 
supply. Only today, I think.

??


  

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Re: WWRUG

[Shellman, David]

**
Sam,

The experience of RUG is kind of hard to explain. It sort of has the feeling of 
going to a family or even high school reunion. Part of the experience of RUG is 
renewing friendships. It's sitting down (bar, table, floor, what ever is 
available) with some one you just meet and comparing notes about your system 
and how you approach something. Even those of us that have been doing this for 
years can learn from the newbies.

In the mornings, Lenny and a crew of people will be running tutorials. These 
are basically mini classes.

The afternoons are technical sessions. The level of the technical sessions can 
vary. This year we are seeing a number of What's New in 7.6 put on by 
BMC/Remedy folks.

You can't over look Wednesday night which is Evening with Engineering that Doug 
has been hosting for years. Wednesday night gives you the opportunity to talk 
with the BMC/Remedy backline folks and product managers directly. A great place 
to ask questions. Doug always challenges us to keep his folks there and busy 
until Midnight. If we haven't then we haven't done our jobs.

Come out to Vegas and look me up. I won't be too hard to find. I'll buy you a 
beer or glass of wine.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Oct 08 15:42:07 2010
Subject: WWRUG


Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is 
willing to send me, but I have a concern that the sessions are going to be so 
far over my head that little of it will make much sense (read, I'm very 
inexperienced with Remedy, etc.) As an example, I posted a question on this 
list about being able to display certain items in the Atrium Core Console... 
the one reply I got ended with the line "I have a question - how much 
experience do you have with CMDB?", leading me to feel even more out of place 
on this list. (I subscribed to it in hopes of learning more about Remedy, 
Atrium, ITSM, etc. I have to admit that most of the questions posted here are 
beyond my understanding.) I appreciated the gentlemen who tried to help me, and 
I don't think he meant anything negative in what he asked. But it did give me 
cause to worry about spending so much money on the WWRUG given my lack of 
knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those with 
not a lot of experience with the various products?

Thank you for your time,
Sam
**

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this message is strictly prohibited by law. If you receive this message in 
error, please contact the sender immediately and delete the message and any 
attachments.

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Re: WWRUG

[Samuel A. Morris]

Thank you all for your thoughts and insights. I'm looking forward to
meeting everyone in Las Vegas!

Sam
**

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Re: WWRUG

[Benedetto Cantatore]

Sam,
 
I highly recommend attending the RUG.  I believe in a previous post
Doug Mueller (http://www.bmc.com/thought-leadership/doug-mueller.html)
mention there would be something for all levels.  
 
In the previous RUGs I've attended, I've always learned something new
and more importantly, it showed me if I was using the Remedy /Remedy
related product consistent with best practices.  You meet people, you
network, and generally leave feeling highly motivated.  
 
Perhaps it would be best for you to review the list of available
sessions, see which of them are of interest to you and ask about them
here on the forum to see how technical it will be.
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> s...@up.com 10/08/10 3:42 PM >>>

** 
Regarding the WWRUG in Las Vegas... I'd like to come to it, my company
is willing to send me, but I have a concern that the sessions are going
to be so far over my head that little of it will make much sense (read,
I'm very inexperienced with Remedy, etc.) As an example, I posted a
question on this list about being able to display certain items in the
Atrium Core Console... the one reply I got ended with the line "I have a
question - how much experience do you have with CMDB?", leading me to
feel even more out of place on this list. (I subscribed to it in hopes
of learning more about Remedy, Atrium, ITSM, etc. I have to admit that
most of the questions posted here are beyond my understanding.) I
appreciated the gentlemen who tried to help me, and I don't think he
meant anything negative in what he asked. But it did give me cause to
worry about spending so much money on the WWRUG given my lack of
knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those
with not a lot of experience with the various products?

Thank you for your time,
Sam
**

This message and any attachments contain information from Union Pacific
which may be confidential and/or privileged. If you are not the intended
recipient, be aware that any disclosure, copying, distribution or use of
the contents of this message is strictly prohibited by law. If you
receive this message in error, please contact the sender immediately and
delete the message and any attachments.

**
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Re: WWRUG

[Mueller, Doug]

Sam,

Let me take a stab at your question

You will find the level of questions on this list and at RUG run the gamit from 
"How do you spell CMDB?" to
"So, I have this triple outer join that involves a self join where I want to 
validate data that I will submit next
week against the entry today to make sure that the entry today is not in 
conflict -- assuming that I use the
`! syntax attached to a filter to change the phase that the filter runs in to 
run in the correct phase and that
I have already checked with dev studio and found that the form I am importing 
into does exist.".

There are all levels of folks and even the same person is an expert in one area 
and has questions in another.

There will be discussions for all levels of folks.  Yes, some talks will be 
oriented toward folks with more
background.  But I would argue that most of the talks are appropriate for 
someone who is new to the
environment.  Heck, there are even talks that are targetted at managers and 
executives who the developers
sometimes question whether they understand what AR System is.

Will some topics be a bit confusing?  Maybe -- but then when you get to that 
topic in your work you will
suddenly remember the discussion and things may make more sense or at least you 
have a starting point.

WWRUG is for folks at all levels.  You will definitely find kindred spirits 
whether you have started using the
AR System last week or have been at it for 19 years.

Sometimes questions like the one you were asked in the email are all about 
understanding how to respond
to the question.  If you are an expert, the response uses shorthand and jumps 
to the detail while if you are
new, there is background and some introductory data that needs to be supplied 
sometimes that is just
frustrating if you were an expert while if left out for the newer person makes 
the answer simply confusing.

I have always received feedback and commentary from customers at all levels who 
have gone to a RUG
event over the entire history of the event where they have received enormous 
value from the event.  The
return on investment in terms of being able to better do the job or do more 
things in new ways has been
enormous.  This is also reflected by the number of people that go back (or at 
least try to go back if their
bosses let them) to the event in future years.

So, Sam, I would encourage you to seriously consider attending the WWRUG event 
in a bit over a week.  I
really think you will find the event a big positive.

I will be around all week.  Let's pick Wed night at the Evening with 
Engineering event as a time when it would
be terrific for you to find me in the crowd (I am the shy one standing in the 
back saying nothing with the
gray hair and beard) and let me know how it is going and if you think I was 
right in my assessment of the
event.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris
Sent: Friday, October 08, 2010 12:42 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG

**

Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is 
willing to send me, but I have a concern that the sessions are going to be so 
far over my head that little of it will make much sense (read, I'm very 
inexperienced with Remedy, etc.) As an example, I posted a question on this 
list about being able to display certain items in the Atrium Core Console... 
the one reply I got ended with the line "I have a question - how much 
experience do you have with CMDB?", leading me to feel even more out of place 
on this list. (I subscribed to it in hopes of learning more about Remedy, 
Atrium, ITSM, etc. I have to admit that most of the questions posted here are 
beyond my understanding.) I appreciated the gentlemen who tried to help me, and 
I don't think he meant anything negative in what he asked. But it did give me 
cause to worry about spending so much money on the WWRUG given my lack of 
knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those with 
not a lot of experience with the various products?

Thank you for your time,
Sam
**

This message and any attachments contain information from Union Pacific which 
may be confidential and/or privileged. If you are not the intended recipient, 
be aware that any disclosure, copying, distribution or use of the contents of 
this message is strictly prohibited by law. If you receive this message in 
error, please contact the sender immediately and delete the message and any 
attachments.

**
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Re: WWRUG

[Joe Martin D'Souza]

I have never been to a RUG myself, but from what I hear, it is a great event 
from the sales and marketing perspective for their products as well as vendor 
products. While there are things that would interest developers and 
consultants, not really a lot that will go on there will fly over your head, 
even if you are relatively new. They surely do not want to loose the interest 
of those visiting the event from a product showcase perspective by getting deep 
down into the guts of things. They do have (or used to) an event where you get 
to meet with the engineering teams, so that's about as techy as it might get..

It would also be a great event for you to meet fellow developers and exchange 
experiences, and if not anything contacts.. Never hurts to know people in this 
market as it is very small, and a few years down the line you would realize 
that almost everyone knows everyone, maybe not in person but at least through 
email exchanges..

I've known some people that I have not yet met in person here for a decade 
nearly..

Joe




From: Samuel A. Morris 
Sent: Friday, October 08, 2010 3:42 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: WWRUG


** 
Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is 
willing to send me, but I have a concern that the sessions are going to be so 
far over my head that little of it will make much sense (read, I'm very 
inexperienced with Remedy, etc.) As an example, I posted a question on this 
list about being able to display certain items in the Atrium Core Console... 
the one reply I got ended with the line "I have a question - how much 
experience do you have with CMDB?", leading me to feel even more out of place 
on this list. (I subscribed to it in hopes of learning more about Remedy, 
Atrium, ITSM, etc. I have to admit that most of the questions posted here are 
beyond my understanding.) I appreciated the gentlemen who tried to help me, and 
I don't think he meant anything negative in what he asked. But it did give me 
cause to worry about spending so much money on the WWRUG given my lack of 
knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those with 
not a lot of experience with the various products?

Thank you for your time,
Sam
**

This message and any attachments contain information from Union Pacific which 
may be confidential and/or privileged. If you are not the intended recipient, 
be aware that any disclosure, copying, distribution or use of the contents of 
this message is strictly prohibited by law. If you receive this message in 
error, please contact the sender immediately and delete the message and any 
attachments.

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Re: WWRUG

[Hennigan, Sandra CTR WHS/ITMD/CACI]

Sam,

All of us were once Remedy newbies. We gain knowledge with experience
and training. 
None of us know everything as Remedy is a continuing work in progress. 

I have attended several RUGS and taken away something of value from
each. Remedy folks are a congenial group, ready and willing to share
what they know. Even if the sessions are over your head now, the take
away information will be there when you need it.

Thank you, 

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris
Sent: Friday, October 08, 2010 3:42 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG

** 

Regarding the WWRUG in Las Vegas... I'd like to come to it, my company
is willing to send me, but I have a concern that the sessions are going
to be so far over my head that little of it will make much sense (read,
I'm very inexperienced with Remedy, etc.) As an example, I posted a
question on this list about being able to display certain items in the
Atrium Core Console... the one reply I got ended with the line "I have a
question - how much experience do you have with CMDB?", leading me to
feel even more out of place on this list. (I subscribed to it in hopes
of learning more about Remedy, Atrium, ITSM, etc. I have to admit that
most of the questions posted here are beyond my understanding.) I
appreciated the gentlemen who tried to help me, and I don't think he
meant anything negative in what he asked. But it did give me cause to
worry about spending so much money on the WWRUG given my lack of
knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those
with not a lot of experience with the various products?

Thank you for your time,
Sam
**

This message and any attachments contain information from Union Pacific
which may be confidential and/or privileged. If you are not the intended
recipient, be aware that any disclosure, copying, distribution or use of
the contents of this message is strictly prohibited by law. If you
receive this message in error, please contact the sender immediately and
delete the message and any attachments.

**

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WWRUG

[Samuel A. Morris]

Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is
willing to send me, but I have a concern that the sessions are going to be
so far over my head that little of it will make much sense (read, I'm very
inexperienced with Remedy, etc.) As an example, I posted a question on this
list about being able to display certain items in the Atrium Core
Console... the one reply I got ended with the line "I have a question - how
much experience do you have with CMDB?", leading me to feel even more out
of place on this list. (I subscribed to it in hopes of learning more about
Remedy, Atrium, ITSM, etc. I have to admit that most of the questions
posted here are beyond my understanding.) I appreciated the gentlemen who
tried to help me, and I don't think he meant anything negative in what he
asked.  But it did give me cause to worry about spending so much money on
the WWRUG given my lack of knowledge of the product.

I guess what I'm asking is, will there be some of WWRUG geared to those
with not a lot of experience with the various products?

Thank you for your time,
Sam
**

This message and any attachments contain information from Union Pacific which 
may be confidential and/or privileged.  If you are not the intended recipient, 
be aware that any disclosure, copying, distribution or use of the contents of 
this message is strictly prohibited by law.  If you receive this message in 
error, please contact the sender immediately and delete the message and any 
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Issue with Service Request Template

[Larry Barnes]

Running ARS 7.5 patch 4
SRM 2.2 patch 003
 
I created a SR template that has 8 questions in the App. Field Mapping
form.  The template works as designed; except for this 1 anomaly.
The 7th question is a menu selection with 2 possible answers "Yes" or
"No".  The 8th question is an optional question where additional
information can be added.
If you do not enter anything into question 8 the value you select in
question 7 also get populated into question 8.
 
I've checked for default values anywhere in the SRM template to the
questions and in the actual template that's used and can't find
anything.  I generated a log file and can see when the value gets
dropped into this question but I don't understand why.
 
As anyone experienced this and if so what was your solution?
 
Thanks for your time,
 
Larry B.

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Default form colors not working in Mid Tier

[Martin, Dwayne - martinrd]

Dear List,
We have default form colors by mode (green for display, blue for query etc), 
and they work in the WUT, but in Mid Tier they always come up white, no matter 
what the mode.
If we define a specific color for the form Mid Tier displays it, but then we  
lose the mode feature.
Is there an "Honor default colors" button you have to check in Mid Tier 
configuration?
Dwayne Martin
James Madison University
(ARS and Mid Tier 7.1 p 3)


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*** SENIOR REMEDY DEVELOPMENT JOB IN BROOKLYN, NY***

[Frankfater, David]

We need a full time Remedy Developer for a  job in NY with no travel.  Please 
email me your resume and salary requirements if interested.

Kind regards,

David

David Frankfater
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columntech.com
www.columnit.com


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Re : AIE and flat files.

[Joe Martin D'Souza]

I do not have the AIE tool right now handy to point you the exact settings, but 
on the mapping settings there are options that you choose depending on the 
source data on how to handle exceptions etc. I would encourage you to visit 
those options and see if anything applies there that may be applicable to you 
after you switched the original file.. Even if I did have the tool handy, I 
might have not been to help you beyond pointing you to this direction, I saw 
the original data format and the original options set for those.. and the new 
data format..

Joe




From: Frex Popo 
Sent: Friday, October 08, 2010 12:57 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re : AIE and flat files.


** 
Hello Frank,

Done all that but it didnt work

Funny enough, I was  testing this for a colleague who was having problems in a 
7.5 instalation so I assumed since I tried it and did not work, may be we this 
was a bug/limitation?! 

Sine you said it works I will try it again.

Regards
frex



De : Frank Caruso 
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 7 octobre 2010, 14h 38min 13s
Objet : Re: AIE and flat files.

** Yes it works. Make sure you uncommented the delimiter section in the TBL 
file. Also, I found restarting AIE services ensured changes were applied.


On Thu, Oct 7, 2010 at 5:16 AM, Frex Popo  wrote:

  ** 
  Dear all,

  ARS 7.1 patch04.
  AIE 7.1 patch03.

  A sample mapping and exchange for importing flat files to a remedy form comes 
with the EIE installer. I tested this exchange (sample pull from flat file to 
some form) and it works fine for \ delimited records. I change this to a comma 
in the tbl and the dat file, started the exhange, but no records are imported.

  because of a time factor I didnt spend too much investigating this. Has 
anyone got this working. I am trying to avoid using the import tool if I can.

  Kind Regards,

  frex

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Re : AIE and flat files.

[Frex Popo]

Hello Frank,

Done all that but it didnt work 

Funny enough, I was  testing this for a colleague who was having problems in a 
7.5 instalation so I assumed since I tried it and did not work, may be we this 
was a bug/limitation?! 


Sine you said it works I will try it again.

Regards
frex



De : Frank Caruso 
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 7 octobre 2010, 14h 38min 13s
Objet : Re: AIE and flat files.

** Yes it works. Make sure you uncommented the delimiter section in the TBL 
file. Also, I found restarting AIE services ensured changes were applied.


On Thu, Oct 7, 2010 at 5:16 AM, Frex Popo  wrote:

** 
>Dear all,
>
>ARS 7.1 patch04.
>AIE 7.1 patch03.
>
>A sample mapping and exchange for importing flat files to a remedy form comes 
>with the EIE installer. I tested this exchange (sample pull from flat file to 
>some form) and it works fine for \ delimited records. I change this to a comma 
>in the tbl and the dat file, started the exhange, but no records are imported.
>
>because of a time factor I didnt spend too much investigating this. Has anyone 
>got this working. I am trying to avoid using the import tool if I can.
>
>Kind Regards,
>
>frex
>
>
>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




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You are missing out if you miss WWRUG 2010 -- I hope to see you there

[Mueller, Doug]

Folks,

WWRUG 2010 is just around the corner.  It is short notice if you don't have
your plans already made, but if not, it really looks like it would be worth
the effort to do a bit of scrambling.

I was just asked to cover a meeting for a group of customers.  Well, I have a
few minor commitments like Evening with Engineering and the Thursday Party (hey,
that is a legitimate business commitment!) so I went to the web site to see
where there was open time that I could commit to a meeting.

Well, I quickly realized that I had a problem.  There is so much going on and
so many good sessions and tutorials and activities that there really isn't any
spare time.  There are sessions for everyone from a Remedy newbie to those
long-in-the-tooth old timers out there.  Heck, there are even sessions for those
management types.

I am impressed with the session lineup the leaders of this event have pulled
together.  I am impressed with the lineup of partners who are coming and the
capabilities they bring to expand the capabilities of the solutions.

I look forward to meeting with all of you and having a great week in Las Vegas.

Now, if I can just find a slot for that meeting  I think 3 to 5 AM on
Thursday might still be available!

Doug Mueller
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Shellman, David]

You have to attend to get a piece of the pie.

See you in Vegas!
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Oct 08 12:12:25 2010
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

** Bake Sale at wwrug?

On Fri, Oct 8, 2010 at 10:14 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA 
mailto:gary.opela@tinker.af.mil>> wrote:
I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist,
if it sells for $8bill, then that's $2,000,000 per person? Let's start
saving!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy 
Morris
Sent: Friday, October 08, 2010 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

**

Better luck investing that $20 in Lotto tickets



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren 
Baltimore
Sent: Friday, October 08, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale



** I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
mailto:danny.kell...@strategicworkflow.com>>
 wrote:

**

Hmmm I smell a BMC being sold.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren 
Baltimore
Sent: 08 October 2010 13:41
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale



** Probably not.  Given that it sounds like they are in the early
courting stages, I doubt they will say anything until something is
finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>>
wrote:

Interesting article...

I wonder if they would discuss it at the RUG if this was brought up at
the Q&A sessions with their CEO's or CFO's..

Joe

--
From: "Sanford, Claire" 
mailto:claire.sanf...@memorialhermann.org>>
Sent: Friday, October 08, 2010 12:32 AM
Newsgroups:   public.remedy.arsystem.general
To: mailto:arslist@ARSLIST.ORG>>
Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale




Anyone see this article?

http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000
-on-report-of-potential-sale.html


BMC Software Inc. 
climbed the most in 20 months in Nasdaq Stock Market trading on a report
the business-software maker may be putting itself up for sale.

The shares jumped as much as 9.6 percent after DealReporter said BMC may
have started exploring a sale as many as two weeks ago. The news service
cited three industry bankers and an executive familiar with the
situation. Houston-based BMC has a market capitalization of about $7.6
billion.


Claire

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--
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com   
ARSlist: "Where
the Answers Are"_

_attend WWRUG10 www.wwrug.com   
ARSlist: "Where
the Answers Are"_




--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

Bake Sale at wwrug?

On Fri, Oct 8, 2010 at 10:14 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA <
gary.opela@tinker.af.mil> wrote:

> I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist,
> if it sells for $8bill, then that's $2,000,000 per person? Let's start
> saving!
>
>
>
> Thanks,
>
> Gary Opela, Jr.
> Sr. Remedy Engineer
> Avaya Phone Admin
> RSP Cert, Sec+
> COMM: 405 582 4272
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>  [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Friday, October 08, 2010 8:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
> **
>
> Better luck investing that $20 in Lotto tickets
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Friday, October 08, 2010 7:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** I've got 20!  Anyone in?
>
> On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
>  wrote:
>
> **
>
> Hmmm I smell a BMC being sold.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: 08 October 2010 13:41
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** Probably not.  Given that it sounds like they are in the early
> courting stages, I doubt they will say anything until something is
> finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at
> the Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
>
> Anyone see this article?
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000
> -on-report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report
> the business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the
> situation. Houston-based BMC has a market capitalization of about $7.6
> billion.
>
>
> Claire
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> 
> attend wwrug10 www.wwrug.com   ARSlist: "Where
> the Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _attend WWRUG10 www.wwrug.com   ARSlist: "Where
> the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com   ARSlist: "Where
>  the Answers Are"_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
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>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Migrator timeout

[patrick zandi]

you might have a chance with using the migrator 6.5 or 7.1 version to a
migrator def file, then put use the migrator 7.5 .. my guess..
or vicey - versiy  = 8  ^ )

On Fri, Oct 8, 2010 at 11:35 AM, Joe Martin D'Souza wrote:

> **
> Andy,
>
> Have you tried upgrading your 6.0.1 server to 7.5? That way both the source
> and target would be the same versions to support a migration.
>
> Remedy has claimed that the Studio and user client tool is backward
> compatible - meaning you can safely connect from a 7.5 studio or user client
> tool to a previous version. I don't recall if the Migrator client was built
> that way too.. Even if it were, the problem must be that 6.0 is a few major
> version levels behind.. After 6.0, there were 6.3, 7.0, 7.1 and 7.5.
>
> If you cannot get to 7.5, at least try getting a little closer, and
> reattempt in case Remedy does claim the Migrator can be used for previous
> versions..
>
> Cheers
>
> Joe
>
>
>
>  *From:* Andy Support 
> *Sent:* Friday, October 08, 2010 3:28 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Migrator timeout
>
> ** Hi folks,
>
> did anyone ever experience a problem using Migrator 7.5 to migrate
> definitions from a 6.0.1 server to a 7.5 server?
>
> We are seeing a "Server Connection Timeout: Waiting to Retry Operation"
>
> Thank you in advance.
>
> Regards
> Andy
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Patrick Zandi

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Re: Migrator timeout

[Joe Martin D'Souza]

Andy,

Have you tried upgrading your 6.0.1 server to 7.5? That way both the source and 
target would be the same versions to support a migration.

Remedy has claimed that the Studio and user client tool is backward compatible 
- meaning you can safely connect from a 7.5 studio or user client tool to a 
previous version. I don't recall if the Migrator client was built that way 
too.. Even if it were, the problem must be that 6.0 is a few major version 
levels behind.. After 6.0, there were 6.3, 7.0, 7.1 and 7.5.

If you cannot get to 7.5, at least try getting a little closer, and reattempt 
in case Remedy does claim the Migrator can be used for previous versions..

Cheers

Joe




From: Andy Support 
Sent: Friday, October 08, 2010 3:28 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Migrator timeout


** Hi folks, 


did anyone ever experience a problem using Migrator 7.5 to migrate definitions 
from a 6.0.1 server to a 7.5 server?


We are seeing a "Server Connection Timeout: Waiting to Retry Operation" 


Thank you in advance.


Regards
Andy

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Re: Client Tool Strange Behavior - Anyone see this before

[Ramey, Anne]

Sorry, had the wrong message up and hit reply.

Anne Ramey
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authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, October 08, 2010 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

Can you send me a copy of SRS:SHR:HelpDialog from a ITSM 7.6 system?

Anne Ramey
Remedy System Administrator
State of North Carolina
Office of Information Technology Services (ITS)
Service Delivery Division
ITSM & ITAM Services 
Office (919) 754-6521
Home Office (919) 842-5420
ITS Service Desk : (919) 754-6000 or (800) 722-3946
anne.ra...@nc.gov
http://its.state.nc.us

RHCE, ITIL Foundation
 
***
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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, October 08, 2010 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I experience THAT issue almost constantlyvery annoying

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 07, 2010 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I haven't had it happen on dialog boxes specifically, but I have seen
similar issues.  (i.e.  I have multiple apps open in XP, (like Excel and ARS
User). I do a File Open and choose a form to open in the User tool. Windows
will put the Excel app on top of Remedy and until I go to some other app and
come back to Remedy the form I opened will not display.)

It seems to happen when I have multiple copies of the User tool open.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, October 07, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I wonder if this is something to do with the specific version/patch of the 
ARS or the OS type of the client?

I have used XP for the most part over the past few years and recently 
switched to Windows 7, and have personally not seen this issue where a 
second dialog window opened from within a dialog goes behind the first.. 
They have opened in the front and allowed me to have control on it right 
away.

As a workaround in your case, try a Gain Focus action on the first field you

want focus on, on window open and see if that forces the window to the 
foreground.

Joe

--
From: "LJ LongWing" 
Sent: Thursday, October 07, 2010 10:18 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: Re: Client Tool Strange Behavior - Anyone see this before

> Christopher,
> We have a similar situation with dialog on top of dialog...the second 
> dialog
> sometimes opens behind the first...to 'fix' this I personally Alt-Tab to
> another window and then back and it displays properly...but I have not 
> found
> a fix for itI have not noted the same behavior in the Web client 
> though
> (which is what my customer base uses) so I haven't worried too much about
> the issue.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of
> America Account)
> Sent: Thursday, October 07, 2010 6:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Client Tool Strange Behavior - Anyone see this before
>
> Hey Fellow Listers,
>
> Environment info:
> Remedy 7.1 Patch 9
> Client 7.1 Patch 9
> DB Oracle 10g
> OS SUN 5.9
> Desktops Windows XP SP3
>
>
> We are experiencing Error popup messages that appear to go behind a 
> current
> Open Dialog box, when the user trying to save their data and there is some
> kind of business rule violation on some data element in the Dialog box.
>
> Here is what happens. We have a list of records that a user works with
> listed in a table. They click to open one of those records and it opens a
> Dialog box and displays the data for them to edit. They click on a button 
> on
> that first Dialog box and that opens yet another Dialog box in front of 
> the
> first Dialog box where the user enters specific information related to the
> first dialog box and saves it by clicking on a save button. It passes that
> data from the second Dialog box to a table on the DB. If the user make a
> invalid update or addition and they try to save this s

Re: Client Tool Strange Behavior - Anyone see this before

[Ramey, Anne]

Can you send me a copy of SRS:SHR:HelpDialog from a ITSM 7.6 system?

Anne Ramey
Remedy System Administrator
State of North Carolina
Office of Information Technology Services (ITS)
Service Delivery Division
ITSM & ITAM Services 
Office (919) 754-6521
Home Office (919) 842-5420
ITS Service Desk : (919) 754-6000 or (800) 722-3946
anne.ra...@nc.gov
http://its.state.nc.us

RHCE, ITIL Foundation
 
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authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, October 08, 2010 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I experience THAT issue almost constantlyvery annoying

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 07, 2010 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I haven't had it happen on dialog boxes specifically, but I have seen
similar issues.  (i.e.  I have multiple apps open in XP, (like Excel and ARS
User). I do a File Open and choose a form to open in the User tool. Windows
will put the Excel app on top of Remedy and until I go to some other app and
come back to Remedy the form I opened will not display.)

It seems to happen when I have multiple copies of the User tool open.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, October 07, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I wonder if this is something to do with the specific version/patch of the 
ARS or the OS type of the client?

I have used XP for the most part over the past few years and recently 
switched to Windows 7, and have personally not seen this issue where a 
second dialog window opened from within a dialog goes behind the first.. 
They have opened in the front and allowed me to have control on it right 
away.

As a workaround in your case, try a Gain Focus action on the first field you

want focus on, on window open and see if that forces the window to the 
foreground.

Joe

--
From: "LJ LongWing" 
Sent: Thursday, October 07, 2010 10:18 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: Re: Client Tool Strange Behavior - Anyone see this before

> Christopher,
> We have a similar situation with dialog on top of dialog...the second 
> dialog
> sometimes opens behind the first...to 'fix' this I personally Alt-Tab to
> another window and then back and it displays properly...but I have not 
> found
> a fix for itI have not noted the same behavior in the Web client 
> though
> (which is what my customer base uses) so I haven't worried too much about
> the issue.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of
> America Account)
> Sent: Thursday, October 07, 2010 6:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Client Tool Strange Behavior - Anyone see this before
>
> Hey Fellow Listers,
>
> Environment info:
> Remedy 7.1 Patch 9
> Client 7.1 Patch 9
> DB Oracle 10g
> OS SUN 5.9
> Desktops Windows XP SP3
>
>
> We are experiencing Error popup messages that appear to go behind a 
> current
> Open Dialog box, when the user trying to save their data and there is some
> kind of business rule violation on some data element in the Dialog box.
>
> Here is what happens. We have a list of records that a user works with
> listed in a table. They click to open one of those records and it opens a
> Dialog box and displays the data for them to edit. They click on a button 
> on
> that first Dialog box and that opens yet another Dialog box in front of 
> the
> first Dialog box where the user enters specific information related to the
> first dialog box and saves it by clicking on a save button. It passes that
> data from the second Dialog box to a table on the DB. If the user make a
> invalid update or addition and they try to save this second dialog box an
> Error popup message is displayed providing the error code and error 
> message
> along with a continue button which takes them back to the second Dialog 
> box
> and sets the focus to the offending field.
>
> However, when this occurs the Error popup message appears behind the 
> second
> Dialog box. Now here is the funny part, it does not happen all the time 
> and
> when it does happen if you just sit and wait the Error popup message will
> reappear in front of the second dialog box as it should have in the first
> 

Re: 4.6 million records in people form

[Joe Martin D'Souza]

You had posted this yesterday too and had received responses from some others 
as well as me.. here is my response copied back again.. I am CC'ing the 
response to your Gmail address just in case you are not receiving the list 
mails for whatever reasons.. Check your ARS List subscription options you have 
chosen. You must have set yourself to NOMAIL.



In ITSM 7.1 I have come across no known bugs with querying the CTM:People form 
from anywhere within the application, either through workflow, or other queries 
designed...

So the question is more about any customization that you may have done that may 
retrieve information from the CTM:People form to be set somewhere. Make sure 
that the searches that are issued on such customization, are using appropriate 
indexes, and if not, rebuild those qualifications if possible around existing 
indexes, or create new indexes as appropriate to support those queries..

Respect this one cardinal rule, and you should be ok..


Joe




From: Mr. Tee 
Sent: Friday, October 08, 2010 8:47 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: 4.6 million records in people form


** Hi ARSLIST,
 
I am thinking about importing all customers (4.6 million) into Remedy (ITSM 
7.1).
 
The customers should not be users but only people. There will only be about 300 
users and that is no problem.
 
The Remedy applications and database is running on separate servers. The DB 
server is MS SQL 2005.
 
Do anybody have any experience about setup and performance with this amount of 
records in the people form ?
Lookup in ITSM applications (Customer on incident form, Requester on Change 
form etc) ?
 
Thanks in advance.
 
Kind regards

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Joe Martin D'Souza]

Actually Oracle were rumored to have been pretty high up there as a contender 
to buy Remedy back when BMC Software bought it from Peregrine.. So I am not 
surprised that they are rumored to be interested in purchasing BMC Software 
now. Perhaps their primary interest is Remedy and some of the other BMC 
monitoring tools that work with Remedy.

Joe




From: Rick Cook 
Sent: Friday, October 08, 2010 8:59 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale


** 
Yeah. Their own attempt to build ITSM apps failed miserably. 

Rick

On Oct 8, 2010 8:56 AM, "pritch"  wrote:
> Oracle? - should have known that
> 
> On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
>  wrote:
>> Oracle
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
>> Sent: 08 October 2010 13:51
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>> 
>> 
>> 
>> ** 
>> 
>> Yeah, maybe, but to whom? Dell? Accenture?
>> 
>> Rick
>> 
>> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>>  wrote:
>>> Hmmm I smell a BMC being sold.
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
>>> Sent: 08 October 2010 13:41
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>> 
>>> 
>>> 
>>> ** Probably not. Given that it sounds like they are in the early
> courting
>>> stages, I doubt they will say anything until something is finalized.
>>> 
>>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>>> wrote:
>>> 
>>> Interesting article...
>>> 
>>> I wonder if they would discuss it at the RUG if this was brought up at
>>> the
>>> Q&A sessions with their CEO's or CFO's..
>>> 
>>> Joe
>>> 
>>> --
>>> From: "Sanford, Claire" 
>>> Sent: Friday, October 08, 2010 12:32 AM
>>> Newsgroups: public.remedy.arsystem.general
>>> To: 
>>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
> 
>>> 
>>> 
>>> 
>>> Anyone see this article?
>>> 
>>>
>>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>>> report-of-potential-sale.html
>>> 
>>> 
>>> BMC Software Inc. 
>>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
>> the
>>> business-software maker may be putting itself up for sale.
>>> 
>>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>>> have started exploring a sale as many as two weeks ago. The news service
>>> cited three industry bankers and an executive familiar with the
>>> situation.
>>> Houston-based BMC has a market capitalization of about $7.6 billion.
>>> 
>>> 
>>> Claire

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IT Home page error

[Ramey, Anne]

I am experiencing a strange intermittent problem in my new ARS 7.5 p 6, ITSM 
7.6 p1 environment.  Everything was working (relatively fine) this morning.  I 
started ARS and now I get:
Error generating application list field content. (ARERR 1900)
When trying to display the IT home page in the user tool, and
"No applications or entry points"
When displaying it in the web.  There are no errors in any of the logs.  This 
happened before and mysteriously went away.  Now it's back.  Does anyone have 
any idea?  It seems to be happening for all users.

Anne Ramey
***
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authorized State Official.


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Flashboard Requirement Question

[Kevin Thornley]

 
All
 
I am trying to understand the requirements for Flashboards. I can create 
flashboards (more than 5) and they display them just fine however I do not have 
a flashboard license and the flashboard service is failing as well. I guess 
this confuses me a little bit. 
 
The problem I am having is when I try to create a flashboard based on 
historical data is does not display any data. My understanding is that the data 
is beening gathered from the FB:History forms which are not being updated.
 
Can someone enlighten me as to what is needed ?
 
I am running 7.1.0 Patch 6 with the ITSM suite
 
Thanks
Kevin
 
  
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Re: Client Tool Strange Behavior - Anyone see this before

[LJ LongWing]

I experience THAT issue almost constantlyvery annoying

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 07, 2010 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I haven't had it happen on dialog boxes specifically, but I have seen
similar issues.  (i.e.  I have multiple apps open in XP, (like Excel and ARS
User). I do a File Open and choose a form to open in the User tool. Windows
will put the Excel app on top of Remedy and until I go to some other app and
come back to Remedy the form I opened will not display.)

It seems to happen when I have multiple copies of the User tool open.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, October 07, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool Strange Behavior - Anyone see this before

I wonder if this is something to do with the specific version/patch of the 
ARS or the OS type of the client?

I have used XP for the most part over the past few years and recently 
switched to Windows 7, and have personally not seen this issue where a 
second dialog window opened from within a dialog goes behind the first.. 
They have opened in the front and allowed me to have control on it right 
away.

As a workaround in your case, try a Gain Focus action on the first field you

want focus on, on window open and see if that forces the window to the 
foreground.

Joe

--
From: "LJ LongWing" 
Sent: Thursday, October 07, 2010 10:18 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: Re: Client Tool Strange Behavior - Anyone see this before

> Christopher,
> We have a similar situation with dialog on top of dialog...the second 
> dialog
> sometimes opens behind the first...to 'fix' this I personally Alt-Tab to
> another window and then back and it displays properly...but I have not 
> found
> a fix for itI have not noted the same behavior in the Web client 
> though
> (which is what my customer base uses) so I haven't worried too much about
> the issue.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of
> America Account)
> Sent: Thursday, October 07, 2010 6:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Client Tool Strange Behavior - Anyone see this before
>
> Hey Fellow Listers,
>
> Environment info:
> Remedy 7.1 Patch 9
> Client 7.1 Patch 9
> DB Oracle 10g
> OS SUN 5.9
> Desktops Windows XP SP3
>
>
> We are experiencing Error popup messages that appear to go behind a 
> current
> Open Dialog box, when the user trying to save their data and there is some
> kind of business rule violation on some data element in the Dialog box.
>
> Here is what happens. We have a list of records that a user works with
> listed in a table. They click to open one of those records and it opens a
> Dialog box and displays the data for them to edit. They click on a button 
> on
> that first Dialog box and that opens yet another Dialog box in front of 
> the
> first Dialog box where the user enters specific information related to the
> first dialog box and saves it by clicking on a save button. It passes that
> data from the second Dialog box to a table on the DB. If the user make a
> invalid update or addition and they try to save this second dialog box an
> Error popup message is displayed providing the error code and error 
> message
> along with a continue button which takes them back to the second Dialog 
> box
> and sets the focus to the offending field.
>
> However, when this occurs the Error popup message appears behind the 
> second
> Dialog box. Now here is the funny part, it does not happen all the time 
> and
> when it does happen if you just sit and wait the Error popup message will
> reappear in front of the second dialog box as it should have in the first
> place. Some times it dispalys in a few seconds, some times it takes a very
> long time and then other times on the second Dialog box the error message
> popup up just like it should always do without delay or hiding itself.
>
> Like I said very strange behaviour and was wondering if anyone has every
> experienced that before and if so how did you get it resovled.
>
>
> Christopher Pruitt
> Business Consulting III
> HP Enterprises Services
> christopher.pru...@hp.com
> www.hp.com
>
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged, 
> and
> exempt from disclosure under applicable law. If you are not the intended
> addressee for this e-mail, you are hereby notified that any copying,

home link on web toolbar missing for old forms

[Brien Dieterle]

 Hi List,

Anyone have some really old forms that don't show the home page link on 
the web toolbar?  I've tried exporting this form and importing it to 
another server, 7.5 patch 6, with no luck.  It has been missing forever, 
I'm guessing, and we just never noticed.  No amount of fiddling with the 
web toolbar checkboxes can make this thing reappear.  The only rhyme is 
that it only occurs on our ancient forms that were made on perhaps 4.x 
or 5.x AR System.


Any ideas how to fix this?  Rebuilding the form is not really an option :-)

Brien

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist,
if it sells for $8bill, then that's $2,000,000 per person? Let's start
saving!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, October 08, 2010 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

** 

Better luck investing that $20 in Lotto tickets

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, October 08, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

 

** I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
 wrote:

** 

Hmmm I smell a BMC being sold.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08 October 2010 13:41
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

 

** Probably not.  Given that it sounds like they are in the early
courting stages, I doubt they will say anything until something is
finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
wrote:

Interesting article...

I wonder if they would discuss it at the RUG if this was brought up at
the Q&A sessions with their CEO's or CFO's..

Joe

--
From: "Sanford, Claire" 
Sent: Friday, October 08, 2010 12:32 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale




Anyone see this article?

http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000
-on-report-of-potential-sale.html


BMC Software Inc. 
climbed the most in 20 months in Nasdaq Stock Market trading on a report
the business-software maker may be putting itself up for sale.

The shares jumped as much as 9.6 percent after DealReporter said BMC may
have started exploring a sale as many as two weeks ago. The news service
cited three industry bankers and an executive familiar with the
situation. Houston-based BMC has a market capitalization of about $7.6
billion.


Claire 

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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 

_attend WWRUG10 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Group Notifications

[Wilhelm, Chad E]

Are there any notifications in the NTE:SYS-NT Process Control?  If there are 
then it maybe a escalation thread issue.

Thank You,
Chad Wilhelm

Purdue University
IT Customer Relations - Remedy Administrator



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes
Sent: Friday, October 08, 2010 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

**
Check that escalations are running on the server. The group notifications are 
expanded to the group members by an escalation that created the records in the 
NTE notification form for members of the group. Sometimes escalations are 
disabled at the server configuration level when you do an install/upgrade and 
forget to re-enable them.

Regards,
Saby

--- On Fri, 10/8/10, Tommy Morris  wrote:

From: Tommy Morris 
Subject: Group Notifications
To: arslist@ARSLIST.ORG
Date: Friday, October 8, 2010, 3:34 AM
**

ARS 7.5p3

ITSM 7.6p1



Just rolled this version out live for the company and group notifications for 
incident records are not triggering.

Notifications are not being sent when an Incident is assigned to a Group. 
Notifications are sent when an Incident is assigned to an individual. 
Notifications are sent for Tasks and Changes being assigned to a group but I 
cannot find a configuration to ensure that Group Notifications fire for 
incidents.

Amazingly this is a major issue.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Group Notifications

[Sabyson Fernandes]

Check that escalations are running on the server. The group notifications are 
expanded to the group members by an escalation that created the records in the 
NTE notification form for members of the group. Sometimes escalations are 
disabled at the server configuration level when you do an install/upgrade and 
forget to re-enable them.

Regards,
Saby

--- On Fri, 10/8/10, Tommy Morris  wrote:

From: Tommy Morris 
Subject: Group Notifications
To: arslist@ARSLIST.ORG
Date: Friday, October 8, 2010, 3:34 AM

**



 
 






ARS 7.5p3 

ITSM 7.6p1 

   

Just rolled this version out live for the company and group
notifications for incident records are not triggering. 

Notifications are not being sent when an Incident is
assigned to a Group. Notifications are sent when an Incident is assigned to an
individual. Notifications are sent for Tasks and Changes being assigned to a
group but I cannot find a configuration to ensure that Group Notifications fire
for incidents. 

Amazingly this is a major issue. 



 

_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_





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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Shellman, David]

**
Some of the big companies are spending large dollars to purchase cloud 
computing hardware/software to better position themselves in the data center 
environment.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Oct 08 09:09:52 2010
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

Seems like a publicity stunt to get its share sold. Since no one was buying it 
… jut kidding. Seems like a rumor to me.
 But now a day you never now. The same way I never came to know that Lehman 
Brothers where bankrupt


Regards
Rajesh

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, October 08, 2010 6:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

**

Yeah. Their own attempt to build ITSM apps failed miserably.

Rick
On Oct 8, 2010 8:56 AM, "pritch" mailto:pri...@ptd.net>> wrote:
> Oracle? - should have known that
>
> On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
> mailto:danny.kell...@strategicworkflow.com>>
>  wrote:
>> Oracle
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick 
>> Cook
>> Sent: 08 October 2010 13:51
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>
>>
>>
>> **
>>
>> Yeah, maybe, but to whom? Dell? Accenture?
>>
>> Rick
>>
>> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>> mailto:danny.kell...@strategicworkflow.com>>
>>  wrote:
>>> Hmmm I smell a BMC being sold.
>>>
>>>
>>>
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of 
>>> Warren Baltimore
>>> Sent: 08 October 2010 13:41
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>>
>>>
>>>
>>> ** Probably not. Given that it sounds like they are in the early
> courting
>>> stages, I doubt they will say anything until something is finalized.
>>>
>>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>>> mailto:jdso...@shyle.net>>
>>> wrote:
>>>
>>> Interesting article...
>>>
>>> I wonder if they would discuss it at the RUG if this was brought up at
>>> the
>>> Q&A sessions with their CEO's or CFO's..
>>>
>>> Joe
>>>
>>> --
>>> From: "Sanford, Claire" 
>>> mailto:claire.sanf...@memorialhermann.org>>
>>> Sent: Friday, October 08, 2010 12:32 AM
>>> Newsgroups: public.remedy.arsystem.general
>>> To: mailto:arslist@ARSLIST.ORG>>
>>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>>>
>>>
>>>
>>> Anyone see this article?
>>>
>>>
>>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>>> report-of-potential-sale.html
>>>
>>>
>>> BMC Software Inc. 
>>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
>> the
>>> business-software maker may be putting itself up for sale.
>>>
>>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>>> have started exploring a sale as many as two weeks ago. The news service
>>> cited three industry bankers and an executive familiar with the
>>> situation.
>>> Houston-based BMC has a market capitalization of about $7.6 billion.
>>>
>>>
>>> Claire
>>>
>>
> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at 
>>> www.arslist.org
>>> 
>>> attend wwrug10 www.wwrug.com  
>>> ARSlist: "Where the
>>> Answers Are"
>>>
>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the 
>>> Answers Are"_
>>>
>>>
>>>
>>
> 
>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at 
>>> www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the 
>>> Answers Are"
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the 
>> Answers Are"_
>>
>>
>>
> ___
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>> www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the 
>> Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org

Re: Group Notifications

[Tommy Morris]

No errors, it is like it is not firing at all

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, October 08, 2010 8:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

It still will if there isn't anything listed in that group form.  Do you see 
any errors in arerror.log or arfilter.log?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, October 08, 2010 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

Yes there are email address' in group form and Disable Group Notifications is 
set to NO. Back in 7.0 - 7.1 email would send to every individual in the group 
OOB.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, October 08, 2010 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

And do you have an email address in the group record for it to send out to?

On Fri, 8 Oct 2010 09:09:15 -0400, "Ramey, Anne"  wrote:
> Is it set to email, though?  Mine was set to Alert (which no one is
using).
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Thursday, October 07, 2010 11:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Yes that record exists and is enabled.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
> Sent: Thursday, October 07, 2010 9:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Do you have a record in the NTE:CFG-Notification Events form with
> Notification Event Type = "System", Module Name = "Incident" and
> Notification Event = "Assignment"? Are the Group Notifications set to
Yes?
> That should be the NTE CFG record for incident notification.
> 
> 
> HTH,
> Davin Lindner-Green
> 
> On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:
> 
> **
> ARS 7.5p3
> ITSM 7.6p1
> 
> Just rolled this version out live for the company and group notifications
> for incident records are not triggering.
> Notifications are not being sent when an Incident is assigned to a Group.
> Notifications are sent when an Incident is assigned to an individual.
> Notifications are sent for Tasks and Changes being assigned to a group
but
> I cannot find a configuration to ensure that Group Notifications fire for
> incidents.
> Amazingly this is a major issue.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the
> Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Tommy Morris]

Better luck investing that $20 in Lotto tickets

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, October 08, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

 

** I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
 wrote:

** 

Hmmm I smell a BMC being sold.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08 October 2010 13:41
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale

 

** Probably not.  Given that it sounds like they are in the early
courting stages, I doubt they will say anything until something is
finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
wrote:

Interesting article...

I wonder if they would discuss it at the RUG if this was brought up at
the Q&A sessions with their CEO's or CFO's..

Joe

--
From: "Sanford, Claire" 
Sent: Friday, October 08, 2010 12:32 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale




Anyone see this article?

http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000
-on-report-of-potential-sale.html


BMC Software Inc. 
climbed the most in 20 months in Nasdaq Stock Market trading on a report
the business-software maker may be putting itself up for sale.

The shares jumped as much as 9.6 percent after DealReporter said BMC may
have started exploring a sale as many as two weeks ago. The news service
cited three industry bankers and an executive familiar with the
situation. Houston-based BMC has a market capitalization of about $7.6
billion.


Claire 

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the Answers Are"




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 

_attend WWRUG10 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Danny Kellett]

Good point Rajesh. Don't feel like being a Java/Oracle ITSM consultant L

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: 08 October 2010 14:10
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** 

Seems like a publicity stunt to get its share sold. Since no one was buying
it . jut kidding. Seems like a rumor to me.

 But now a day you never now. The same way I never came to know that Lehman
Brothers where bankrupt

 

Regards

Rajesh 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, October 08, 2010 6:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** 

Yeah. Their own attempt to build ITSM apps failed miserably. 

Rick

On Oct 8, 2010 8:56 AM, "pritch"  wrote:
> Oracle? - should have known that
> 
> On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
>  wrote:
>> Oracle
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
>> Sent: 08 October 2010 13:51
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>> 
>> 
>> 
>> ** 
>> 
>> Yeah, maybe, but to whom? Dell? Accenture?
>> 
>> Rick
>> 
>> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>>  wrote:
>>> Hmmm I smell a BMC being sold.
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
>>> Sent: 08 October 2010 13:41
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>> 
>>> 
>>> 
>>> ** Probably not. Given that it sounds like they are in the early
> courting
>>> stages, I doubt they will say anything until something is finalized.
>>> 
>>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>>> wrote:
>>> 
>>> Interesting article...
>>> 
>>> I wonder if they would discuss it at the RUG if this was brought up at
>>> the
>>> Q&A sessions with their CEO's or CFO's..
>>> 
>>> Joe
>>> 
>>> --
>>> From: "Sanford, Claire" 
>>> Sent: Friday, October 08, 2010 12:32 AM
>>> Newsgroups: public.remedy.arsystem.general
>>> To: 
>>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
> 
>>> 
>>> 
>>> 
>>> Anyone see this article?
>>> 
>>>
>>
>
http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>>> report-of-potential-sale.html
>>> 
>>> 
>>> BMC Software Inc. 
>>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
>> the
>>> business-software maker may be putting itself up for sale.
>>> 
>>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>>> have started exploring a sale as many as two weeks ago. The news service
>>> cited three industry bankers and an executive familiar with the
>>> situation.
>>> Houston-based BMC has a market capitalization of about $7.6 billion.
>>> 
>>> 
>>> Claire 
>>>
>>
>

>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>  
>>> attend wwrug10 www.wwrug.com  ARSlist: "Where the
>>> Answers Are"
>>> 
>>> 
>>> 
>>> 
>>> -- 
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>> 
>>> 
>>>
>>
>

>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>> 
>> 
>>
>

___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
>

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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

  _  

Important notice: This e-mail and any attachment there to contains corporate
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Re: Group Notifications

[Ramey, Anne]

It still will if there isn't anything listed in that group form.  Do you see 
any errors in arerror.log or arfilter.log?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, October 08, 2010 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

Yes there are email address' in group form and Disable Group Notifications is 
set to NO. Back in 7.0 - 7.1 email would send to every individual in the group 
OOB.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, October 08, 2010 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

And do you have an email address in the group record for it to send out to?

On Fri, 8 Oct 2010 09:09:15 -0400, "Ramey, Anne"  wrote:
> Is it set to email, though?  Mine was set to Alert (which no one is
using).
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Thursday, October 07, 2010 11:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Yes that record exists and is enabled.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
> Sent: Thursday, October 07, 2010 9:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Do you have a record in the NTE:CFG-Notification Events form with
> Notification Event Type = "System", Module Name = "Incident" and
> Notification Event = "Assignment"? Are the Group Notifications set to
Yes?
> That should be the NTE CFG record for incident notification.
> 
> 
> HTH,
> Davin Lindner-Green
> 
> On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:
> 
> **
> ARS 7.5p3
> ITSM 7.6p1
> 
> Just rolled this version out live for the company and group notifications
> for incident records are not triggering.
> Notifications are not being sent when an Incident is assigned to a Group.
> Notifications are sent when an Incident is assigned to an individual.
> Notifications are sent for Tasks and Changes being assigned to a group
but
> I cannot find a configuration to ensure that Group Notifications fire for
> incidents.
> Amazingly this is a major issue.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the
> Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

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Re: Group Notifications

[Tommy Morris]

Yes there are email address' in group form and Disable Group Notifications is 
set to NO. Back in 7.0 - 7.1 email would send to every individual in the group 
OOB.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, October 08, 2010 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

And do you have an email address in the group record for it to send out to?

On Fri, 8 Oct 2010 09:09:15 -0400, "Ramey, Anne"  wrote:
> Is it set to email, though?  Mine was set to Alert (which no one is
using).
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Thursday, October 07, 2010 11:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Yes that record exists and is enabled.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
> Sent: Thursday, October 07, 2010 9:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Do you have a record in the NTE:CFG-Notification Events form with
> Notification Event Type = "System", Module Name = "Incident" and
> Notification Event = "Assignment"? Are the Group Notifications set to
Yes?
> That should be the NTE CFG record for incident notification.
> 
> 
> HTH,
> Davin Lindner-Green
> 
> On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:
> 
> **
> ARS 7.5p3
> ITSM 7.6p1
> 
> Just rolled this version out live for the company and group notifications
> for incident records are not triggering.
> Notifications are not being sent when an Incident is assigned to a Group.
> Notifications are sent when an Incident is assigned to an individual.
> Notifications are sent for Tasks and Changes being assigned to a group
but
> I cannot find a configuration to ensure that Group Notifications fire for
> incidents.
> Amazingly this is a major issue.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the
> Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
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Re: Group Notifications

[Tommy Morris]

It was set to EMAIL, I changed it last night to "clear" so that it would
use the people default but still nothing is triggering. I created a junk
filter to fire when the Assignee Group is changed and it does fire and
send an email (not the best solution when there should be OOB
functionality).

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, October 08, 2010 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

 

** 

Is it set to email, though?  Mine was set to Alert (which no one is
using).

 

Anne Ramey
***

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, October 07, 2010 11:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

 

** 

Yes that record exists and is enabled.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
Sent: Thursday, October 07, 2010 9:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

 

** 

Do you have a record in the NTE:CFG-Notification Events form with
Notification Event Type = "System", Module Name = "Incident" and
Notification Event = "Assignment"? Are the Group Notifications set to
Yes? That should be the NTE CFG record for incident notification.

 

HTH,

Davin Lindner-Green

 

On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:

 

** 

ARS 7.5p3

ITSM 7.6p1

 

Just rolled this version out live for the company and group
notifications for incident records are not triggering.

Notifications are not being sent when an Incident is assigned to a
Group. Notifications are sent when an Incident is assigned to an
individual. Notifications are sent for Tasks and Changes being assigned
to a group but I cannot find a configuration to ensure that Group
Notifications fire for incidents.

Amazingly this is a major issue.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Group Notifications

[pritch]

And do you have an email address in the group record for it to send out to?

On Fri, 8 Oct 2010 09:09:15 -0400, "Ramey, Anne"  wrote:
> Is it set to email, though?  Mine was set to Alert (which no one is
using).
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Thursday, October 07, 2010 11:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Yes that record exists and is enabled.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
> Sent: Thursday, October 07, 2010 9:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Group Notifications
> 
> **
> Do you have a record in the NTE:CFG-Notification Events form with
> Notification Event Type = "System", Module Name = "Incident" and
> Notification Event = "Assignment"? Are the Group Notifications set to
Yes?
> That should be the NTE CFG record for incident notification.
> 
> 
> HTH,
> Davin Lindner-Green
> 
> On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:
> 
> **
> ARS 7.5p3
> ITSM 7.6p1
> 
> Just rolled this version out live for the company and group notifications
> for incident records are not triggering.
> Notifications are not being sent when an Incident is assigned to a Group.
> Notifications are sent when an Incident is assigned to an individual.
> Notifications are sent for Tasks and Changes being assigned to a group
but
> I cannot find a configuration to ensure that Group Notifications fire for
> incidents.
> Amazingly this is a major issue.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the
> Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Nair, Rajesh IN BOM SISL]

Seems like a publicity stunt to get its share sold. Since no one was buying it 
... jut kidding. Seems like a rumor to me.
 But now a day you never now. The same way I never came to know that Lehman 
Brothers where bankrupt


Regards
Rajesh

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, October 08, 2010 6:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

**

Yeah. Their own attempt to build ITSM apps failed miserably.

Rick
On Oct 8, 2010 8:56 AM, "pritch" mailto:pri...@ptd.net>> wrote:
> Oracle? - should have known that
>
> On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
> mailto:danny.kell...@strategicworkflow.com>>
>  wrote:
>> Oracle
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick 
>> Cook
>> Sent: 08 October 2010 13:51
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>
>>
>>
>> **
>>
>> Yeah, maybe, but to whom? Dell? Accenture?
>>
>> Rick
>>
>> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>> mailto:danny.kell...@strategicworkflow.com>>
>>  wrote:
>>> Hmmm I smell a BMC being sold.
>>>
>>>
>>>
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of 
>>> Warren Baltimore
>>> Sent: 08 October 2010 13:41
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>>
>>>
>>>
>>> ** Probably not. Given that it sounds like they are in the early
> courting
>>> stages, I doubt they will say anything until something is finalized.
>>>
>>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>>> mailto:jdso...@shyle.net>>
>>> wrote:
>>>
>>> Interesting article...
>>>
>>> I wonder if they would discuss it at the RUG if this was brought up at
>>> the
>>> Q&A sessions with their CEO's or CFO's..
>>>
>>> Joe
>>>
>>> --
>>> From: "Sanford, Claire" 
>>> mailto:claire.sanf...@memorialhermann.org>>
>>> Sent: Friday, October 08, 2010 12:32 AM
>>> Newsgroups: public.remedy.arsystem.general
>>> To: mailto:arslist@ARSLIST.ORG>>
>>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>>>
>>>
>>>
>>> Anyone see this article?
>>>
>>>
>>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>>> report-of-potential-sale.html
>>>
>>>
>>> BMC Software Inc. 
>>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
>> the
>>> business-software maker may be putting itself up for sale.
>>>
>>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>>> have started exploring a sale as many as two weeks ago. The news service
>>> cited three industry bankers and an executive familiar with the
>>> situation.
>>> Houston-based BMC has a market capitalization of about $7.6 billion.
>>>
>>>
>>> Claire
>>>
>>
> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at 
>>> www.arslist.org
>>> 
>>> attend wwrug10 www.wwrug.com  
>>> ARSlist: "Where the
>>> Answers Are"
>>>
>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the 
>>> Answers Are"_
>>>
>>>
>>>
>>
> 
>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at 
>>> www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the 
>>> Answers Are"
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the 
>> Answers Are"_
>>
>>
>>
> ___
>> UNSUBSCRIBE or access ARSlist Archives at 
>> www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the 
>> Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the 
> Answers Are"
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Re: Group Notifications

[Ramey, Anne]

Is it set to email, though?  Mine was set to Alert (which no one is using).

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, October 07, 2010 11:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

**
Yes that record exists and is enabled.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green
Sent: Thursday, October 07, 2010 9:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Notifications

**
Do you have a record in the NTE:CFG-Notification Events form with Notification 
Event Type = "System", Module Name = "Incident" and Notification Event = 
"Assignment"? Are the Group Notifications set to Yes? That should be the NTE 
CFG record for incident notification.


HTH,
Davin Lindner-Green

On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote:

**
ARS 7.5p3
ITSM 7.6p1

Just rolled this version out live for the company and group notifications for 
incident records are not triggering.
Notifications are not being sent when an Incident is assigned to a Group. 
Notifications are sent when an Incident is assigned to an individual. 
Notifications are sent for Tasks and Changes being assigned to a group but I 
cannot find a configuration to ensure that Group Notifications fire for 
incidents.
Amazingly this is a major issue.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Rick Cook]

Yeah. Their own attempt to build ITSM apps failed miserably.

Rick
On Oct 8, 2010 8:56 AM, "pritch"  wrote:
> Oracle? - should have known that
>
> On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
>  wrote:
>> Oracle
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
>> Sent: 08 October 2010 13:51
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>
>>
>>
>> **
>>
>> Yeah, maybe, but to whom? Dell? Accenture?
>>
>> Rick
>>
>> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>>  wrote:
>>> Hmmm I smell a BMC being sold.
>>>
>>>
>>>
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
>>> Sent: 08 October 2010 13:41
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
>> Sale
>>>
>>>
>>>
>>> ** Probably not. Given that it sounds like they are in the early
> courting
>>> stages, I doubt they will say anything until something is finalized.
>>>
>>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>>> wrote:
>>>
>>> Interesting article...
>>>
>>> I wonder if they would discuss it at the RUG if this was brought up at
>>> the
>>> Q&A sessions with their CEO's or CFO's..
>>>
>>> Joe
>>>
>>> --
>>> From: "Sanford, Claire" 
>>> Sent: Friday, October 08, 2010 12:32 AM
>>> Newsgroups: public.remedy.arsystem.general
>>> To: 
>>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>>>
>>>
>>>
>>> Anyone see this article?
>>>
>>>
>>
>
http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>>> report-of-potential-sale.html
>>>
>>>
>>> BMC Software Inc. 
>>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
>> the
>>> business-software maker may be putting itself up for sale.
>>>
>>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>>> have started exploring a sale as many as two weeks ago. The news service
>>> cited three industry bankers and an executive familiar with the
>>> situation.
>>> Houston-based BMC has a market capitalization of about $7.6 billion.
>>>
>>>
>>> Claire
>>>
>>
>

>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> 
>>> attend wwrug10 www.wwrug.com  ARSlist: "Where the
>>> Answers Are"
>>>
>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>>
>>>
>>
>

>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>
___
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>
>
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Nair, Rajesh IN BOM SISL]

Now that what I call FRIDAY HUMOUR!.
Its good start a day with a Smile :)

Regards
Rajesh

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, October 08, 2010 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

**
ARSLIST




On Fri, Oct 8, 2010 at 8:51 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

Yeah, maybe, but to whom?  Dell?  Accenture?

Rick
On Oct 8, 2010 8:48 AM, "Danny Kellett" 
mailto:danny.kell...@strategicworkflow.com>>
 wrote:
> Hmmm I smell a BMC being sold.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren 
> Baltimore
> Sent: 08 October 2010 13:41
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
> ** Probably not. Given that it sounds like they are in the early courting
> stages, I doubt they will say anything until something is finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> mailto:jdso...@shyle.net>>
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> mailto:claire.sanf...@memorialhermann.org>>
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups: public.remedy.arsystem.general
> To: mailto:arslist@ARSLIST.ORG>>
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
> Anyone see this article?
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
> report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> 
> attend wwrug10 www.wwrug.com  
> ARSlist: "Where the

> Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the 
> Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the 
> Answers Are"
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


Important notice: This e-mail and any attachment there to contains corporate 
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Thank You.

___
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[pritch]

Oracle? - should have known that

On Fri, 8 Oct 2010 13:54:00 +0100, Danny Kellett
 wrote:
> Oracle
> 
>  
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: 08 October 2010 13:51
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
> 
>  
> 
> ** 
> 
> Yeah, maybe, but to whom?  Dell?  Accenture?
> 
> Rick
> 
> On Oct 8, 2010 8:48 AM, "Danny Kellett"
>  wrote:
>> Hmmm I smell a BMC being sold.
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
>> Sent: 08 October 2010 13:41
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>> 
>> 
>> 
>> ** Probably not. Given that it sounds like they are in the early
courting
>> stages, I doubt they will say anything until something is finalized.
>> 
>> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
>> wrote:
>> 
>> Interesting article...
>> 
>> I wonder if they would discuss it at the RUG if this was brought up at
>> the
>> Q&A sessions with their CEO's or CFO's..
>> 
>> Joe
>> 
>> --
>> From: "Sanford, Claire" 
>> Sent: Friday, October 08, 2010 12:32 AM
>> Newsgroups: public.remedy.arsystem.general
>> To: 
>> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

>> 
>> 
>> 
>> Anyone see this article?
>> 
>>
>
http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
>> report-of-potential-sale.html
>> 
>> 
>> BMC Software Inc. 
>> climbed the most in 20 months in Nasdaq Stock Market trading on a report
> the
>> business-software maker may be putting itself up for sale.
>> 
>> The shares jumped as much as 9.6 percent after DealReporter said BMC may
>> have started exploring a sale as many as two weeks ago. The news service
>> cited three industry bankers and an executive familiar with the
>> situation.
>> Houston-based BMC has a market capitalization of about $7.6 billion.
>> 
>> 
>> Claire 
>>
>

>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>  
>> attend wwrug10 www.wwrug.com  ARSlist: "Where the
>> Answers Are"
>> 
>> 
>> 
>> 
>> -- 
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>> 
>> 
>>
>

> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> 
> 
>
___
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Danny Kellett]

Oracle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: 08 October 2010 13:51
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** 

Yeah, maybe, but to whom?  Dell?  Accenture?

Rick

On Oct 8, 2010 8:48 AM, "Danny Kellett"
 wrote:
> Hmmm I smell a BMC being sold.
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: 08 October 2010 13:41
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale
> 
> 
> 
> ** Probably not. Given that it sounds like they are in the early courting
> stages, I doubt they will say anything until something is finalized.
> 
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
> 
> Interesting article...
> 
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
> 
> Joe
> 
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups: public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale 
> 
> 
> 
> Anyone see this article?
> 
>
http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
> report-of-potential-sale.html
> 
> 
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report
the
> business-software maker may be putting itself up for sale.
> 
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
> 
> 
> Claire 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  
> attend wwrug10 www.wwrug.com  ARSlist: "Where the
> Answers Are"
> 
> 
> 
> 
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> 
> 
>

___
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Danny Kellett]

Wouldn't you have change?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08 October 2010 13:50
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
 wrote:

** 

Hmmm I smell a BMC being sold.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08 October 2010 13:41
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** Probably not.  Given that it sounds like they are in the early courting
stages, I doubt they will say anything until something is finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
wrote:

Interesting article...

I wonder if they would discuss it at the RUG if this was brought up at the
Q&A sessions with their CEO's or CFO's..

Joe

--
From: "Sanford, Claire" 
Sent: Friday, October 08, 2010 12:32 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale 



Anyone see this article?

http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
report-of-potential-sale.html


BMC Software Inc. 
climbed the most in 20 months in Nasdaq Stock Market trading on a report the
business-software maker may be putting itself up for sale.

The shares jumped as much as 9.6 percent after DealReporter said BMC may
have started exploring a sale as many as two weeks ago. The news service
cited three industry bankers and an executive familiar with the situation.
Houston-based BMC has a market capitalization of about $7.6 billion.


Claire 

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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com   ARSlist: "Where the
Answers Are"_ 

_attend WWRUG10 www.wwrug.com   ARSlist: "Where the
Answers Are"_ 




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

ARSLIST




On Fri, Oct 8, 2010 at 8:51 AM, Rick Cook  wrote:

> **
>
> Yeah, maybe, but to whom?  Dell?  Accenture?
>
> Rick
>   On Oct 8, 2010 8:48 AM, "Danny Kellett" <
> danny.kell...@strategicworkflow.com> wrote:
> > Hmmm I smell a BMC being sold.
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> > Sent: 08 October 2010 13:41
> > To: arslist@ARSLIST.ORG
> > Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
> >
> >
> >
> > ** Probably not. Given that it sounds like they are in the early courting
> > stages, I doubt they will say anything until something is finalized.
> >
> > On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> > wrote:
> >
> > Interesting article...
> >
> > I wonder if they would discuss it at the RUG if this was brought up at
> the
> > Q&A sessions with their CEO's or CFO's..
> >
> > Joe
> >
> > --
> > From: "Sanford, Claire" 
> > Sent: Friday, October 08, 2010 12:32 AM
> > Newsgroups: public.remedy.arsystem.general
> > To: 
> > Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
> >
> >
> >
> > Anyone see this article?
> >
> >
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
> > report-of-potential-sale.html
> >
> >
> > BMC Software Inc. 
> > climbed the most in 20 months in Nasdaq Stock Market trading on a report
> the
> > business-software maker may be putting itself up for sale.
> >
> > The shares jumped as much as 9.6 percent after DealReporter said BMC may
> > have started exploring a sale as many as two weeks ago. The news service
> > cited three industry bankers and an executive familiar with the
> situation.
> > Houston-based BMC has a market capitalization of about $7.6 billion.
> >
> >
> > Claire
> >
> 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > 
> > attend wwrug10 www.wwrug.com  ARSlist: "Where the
>
>
> > Answers Are"
> >
> >
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Rick Cook]

Yeah, maybe, but to whom?  Dell?  Accenture?

Rick
On Oct 8, 2010 8:48 AM, "Danny Kellett" 
wrote:
> Hmmm I smell a BMC being sold.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: 08 October 2010 13:41
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale
>
>
>
> ** Probably not. Given that it sounds like they are in the early courting
> stages, I doubt they will say anything until something is finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups: public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
> Anyone see this article?
>
>
http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
> report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report
the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> 
> attend wwrug10 www.wwrug.com  ARSlist: "Where the
> Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> **
>
> Hmmm I smell a BMC being sold.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* 08 October 2010 13:41
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** Probably not.  Given that it sounds like they are in the early courting
> stages, I doubt they will say anything until something is finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
> Anyone see this article?
>
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Danny Kellett]

Hmmm I smell a BMC being sold.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08 October 2010 13:41
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

 

** Probably not.  Given that it sounds like they are in the early courting
stages, I doubt they will say anything until something is finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
wrote:

Interesting article...

I wonder if they would discuss it at the RUG if this was brought up at the
Q&A sessions with their CEO's or CFO's..

Joe

--
From: "Sanford, Claire" 
Sent: Friday, October 08, 2010 12:32 AM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale 



Anyone see this article?

http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
report-of-potential-sale.html


BMC Software Inc. 
climbed the most in 20 months in Nasdaq Stock Market trading on a report the
business-software maker may be putting itself up for sale.

The shares jumped as much as 9.6 percent after DealReporter said BMC may
have started exploring a sale as many as two weeks ago. The news service
cited three industry bankers and an executive familiar with the situation.
Houston-based BMC has a market capitalization of about $7.6 billion.


Claire 

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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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4.6 million records in people form

[Mr. Tee]

Hi ARSLIST,

I am thinking about importing all customers (4.6 million) into Remedy (ITSM
7.1).

The customers should not be users but only people. There will only be about
300 users and that is no problem.

The Remedy applications and database is running on separate servers. The DB
server is MS SQL 2005.

Do anybody have any experience about setup and performance with this amount
of records in the people form ?
Lookup in ITSM applications (Customer on incident form, Requester on Change
form etc) ?

Thanks in advance.

Kind regards
Mr. Tee

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

Probably not.  Given that it sounds like they are in the early courting
stages, I doubt they will say anything until something is finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza wrote:

> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
> Anyone see this article?
>
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: PreLoginHandshake - how to troubleshoot

[Benedetto Cantatore]

"ConnectionWrite (send()).]General network" it seems to be having
trouble writing to the DB and from the error seems to be network
related.  I'd check the connectivity from your application server to
your DB server.  
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> marc...@cpchem.com 10/07/10 5:39 PM >>>

I am seeing quite a few "PreLoginHandshake" errors on my ARERROR.log
file. This also seems to cause ARS to stop responding. Restarting the
ARS service does not solve issue. restarting the server does.

My DBAs are telling me that they do not see any issues with the
database. I am able to log into the DB via Mgmt Studio. I would like
guidance on troubleshooting this issue.  Any help appreciated.

How can I check why I'm seeing the errors: Thu Oct 07 13:34:01 2010 
390635 : AR System server terminated -- fatal error encountered (ARNOTE
21)

>From Remedy docs:
ARERR 552
"Failure during SQL operation to the database.
An SQL database error occurred during an operation against the
database. An associated error message contains the full text of the
error message from the database. The error is often a message about
running out of space in the database log or data area. You can correct
this by increasing the size of the data area or by flushing or
increasing the size of the log area."

Queue 390635: List Min20 Max20

I cannot find anything relevant to SQL Server 11 message.

Log:

Thu Oct 07 13:33:10 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:33:10 2010 [DBNETLIB][ConnectionWrite
(send()).]General network error. Check your network documentation. (SQL
Server 11)
Thu Oct 07 13:33:46 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:33:46 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:34:01 2010  390635 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Oct 07 13:34:01 2010
   Timestamp: Thu Oct 07 2010 13:34:02.6780
   Thread Id: 4980
   Version: 7.1.00 Patch 007 200904160530 Apr 16 2009 06:46:41
   ServerName: REMEDYSERVER123
   Database: SQL -- SQL Server
   Hardware: Intel Pentium
   OS: Windows NT 5.2
   RPC Id: 5582664
   RPC Call: 5 (GLE)
   RPC Queue: 390635
   Client: User SSUPPORT from Remedy User (protocol 13) at IP address
1.2.3.4
   Form: CTM:People
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 
   Stack Begin:
  Addr: 77BC6F76
  Addr: 005326F7
   Stack End
Thu Oct 07 13:34:01 2010  390635 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Oct 07 13:34:01 2010 0xc005
Thu Oct 07 13:34:01 2010  390635 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Thu Oct 07 13:34:23 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:34:23 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:34:44 2010  CMDB Dispatcher : Timeout during database
query -- consider using more specific search criteria to narrow the
results, and retry the operation (REMEDYSERVER123)  ARERR - 94
Thu Oct 07 13:34:59 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:34:59 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:35:19 2010  Dispatch : Timeout during database query --
consider using more specific search criteria to narrow the results, and
retry the operation (REMEDYSERVER123)  ARERR - 94
Thu Oct 07 13:35:35 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:35:35 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:36:11 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:36:11 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:36:47 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:36:47 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error. Check your network
documentation. (SQL Server 11)
Thu Oct 07 13:37:16 2010  BRIE : Timeout during data retrieval due to
busy server -- retry the operation (REMEDYSERVER123.dom.domain.net) 
ARERR - 93
Thu Oct 07 13:37:18 2010  AssignEng : Timeout during data retrieval due
to busy server -- retry the operation (REMEDYSERVER123.dom.domain.net) 
ARERR - 93
Thu Oct 07 13:37:24 2010  390635 : Failure during SQL operation to the
database (ARERR 552)
Thu Oct 07 13:37:24 2010 [DBNETLIB][ConnectionOpen
(PreLoginHandshake()).]General network error.

US based BMC ITSM Consultants Various Locations Industry Leading Salaries and Packages

[Greg Park]

US based BMC ITSM Consultants Various Locations Industry Leading
Salaries and Packages

Company: Fusion Resource Management 
Role: Remedy Consultant (ITSM7) 
Duration: Contract or Permanent 
Start: ASAP 
Location: Various 
Rate: $Market 

Fusion Resource Management, a division of Fusion Business Solutions, is
currently looking to engage experienced Remedy Consultants with hands-on
experience of implementing and configuring Remedy ITSM7 (any modules) on
US or international customer sites. We currently have a range of
openings for experienced Consultants with ITSM7 experience to work on
Fusion and customer projects in the US, UK and Europe. If you have
technical exposure to any of the ITSM7 modules please contact our
Resource Manager for more information on available contracts. 

About Fusion Business Solutions 

Fusion, a Remedy partner since 1996 has delivered on over 200 Remedy
projects enabling us to become the No.1 Remedy partner in the UK and
number 2 in EMEA. We deliver market leading competitive solutions to
over 185 blue-chip customers. Fusion's Resourcing division is a
dedicated resourcing division leveraging our ITSM expertise to add value
to our customers' resourcing requirements. 

 

 

Greg Park

 

Business Development Manager

 

Fusion Business Solutions (UK) Ltd

Tel: +44 (0) 208 814 6194

Mob: +44 (0) 7815 576 613

www.fusion.co.uk  

 

Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions

 

 


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Migrator timeout

[Andy Support]

Hi folks,

did anyone ever experience a problem using Migrator 7.5 to migrate
definitions from a 6.0.1 server to a 7.5 server?

We are seeing a "Server Connection Timeout: Waiting to Retry Operation"

Thank you in advance.

Regards
Andy

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