Scrollbar in character field
Hey folks, I would like to have a scrollbar on the right site in a character field always. Right now, I only get a scrollbar, if the field has got the focus. Do you have any solutions? Greatings Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Purging not releasing space
Hi List, We are deleting recoreds from Remedy but it is not releasing space from Database. Please let me know if i need to check some settings. Also let me know if i need to take help from DBA. Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Job: Remedy Developers Needed in NYC area
Looking for mid and senior level remedy developers (both FTE positions in New York City area). Interested individuals, please contact me offline at qiq...@doitt.nyc.gov for details. Thanks Qaiser Iqbal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Purging not releasing space
you cannot reduce the size of the database (after creation) from the remedy side, you need an oracle DBA to assist you to reduce the DBF's http://www.orafaq.com/wiki/Oracle_database_FAQ -- This might help some ... The DBF's are like a jar and your data is the marbles in it.. you can pull 100 marbles from the jar, but the jar is still the same size. On Mon, Nov 22, 2010 at 9:20 AM, rajat sharma rajatcome...@gmail.comwrote: ** Hi List, We are deleting recoreds from Remedy but it is not releasing space from Database. Please let me know if i need to check some settings. Also let me know if i need to take help from DBA. Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Purging not releasing space
A follow up to this. Let's say I delete records from the database from table A Would that free space be used for other tables or just reserved for table A future records? On Nov 22, 10:21 am, patrick zandi remedy...@gmail.com wrote: you cannot reduce the size of the database (after creation) from the remedy side, you need an oracle DBA to assist you to reduce the DBF's http://www.orafaq.com/wiki/Oracle_database_FAQ-- This might help some ... The DBF's are like a jar and your data is the marbles in it.. you can pull 100 marbles from the jar, but the jar is still the same size. On Mon, Nov 22, 2010 at 9:20 AM, rajat sharma rajatcome...@gmail.comwrote: ** Hi List, We are deleting recoreds from Remedy but it is not releasing space from Database. Please let me know if i need to check some settings. Also let me know if i need to take help from DBA. Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Recommend ARS 7.6.3 ITSM 7.6.3 ?
We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Re: Sending an attachment with an html template email
Interesting test here.
I took out some extraneous html tags like table cells with the non-breaking
space code and the two .gif template attachments.
I now get the dynamic attachments that I want and I get a nicely formatted html
email.
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, November 19, 2010 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email
** No problem at all. I understand completely, I just did some testing to
avoid my work :)
I got the same results as you with ARS 7.5 p1. I included the fields that I
wanted in the Notify action, including one attachment field. It sent the
dynamic attachments no problem.
Following my earlier suggestion of adding the attachment field to the HTIML
template is an unnecessary step. It ended up including Calibri; panose-1:2 15
5 2 2 2 4 3 2 4; mso-font-alt:Arial Rounded MT Bold; mso-font-charset:0;
mso-generic-font-family:swiss; mso-font-pitch:variable;
mso-font-signature:-520092929 1073786111 9 0 415 0;} @font-face
{font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0;
mso-generic-font-family:swiss; mso-font-pitch:variable;
mso-font-signature:-1593833729 1073750107 16 0 415 0;} /* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no;
mso-style-qformat:yes; mso-style-parent:; margin:0in; margin-bottom:.0001pt;
mso-pagination:widow-orphan; font-size:12.0pt; font-family:Times New
Roman,serif; mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;} .MsoChpDefault
{mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt;
mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1
{size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in;
mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1
{page:WordSection1;} -- BSM_Interoperability_7.5.pdf (see attachment ) in the
message body where I placed the attachment field tag (#$$AttPL01_Fld01$$#) in
addition to including the attachment BSM_Interoperability_7.5.pdf.
Jason
On Fri, Nov 19, 2010 at 10:35 AM, Matthew Perrault
matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote:
**
I'm going to answer for John (sorry I know that's not appropriate, but I can't
help it --it's Friday and I don't want to do my own work... :) )
Dynamic Attachment
Yes, using the Attachment Functionality in AR System Email Templates is usually
static and just gets added to the outbound email if that template is specified.
But you can dynamically update it with a push fields if you wanted.
I was just trying to determine if even the static would work for him, and give
him some other options to get it to go out.
We're on ITSM 7.1, and in the CTM:Email System form, a person has the ability
to send an email with an attachment.
We use an HTML template for those emails, and when someone adds an attachment
it still comes through fine.
In the filter that actually sends the email, we specified the fields to be sent
in the email (didn't use all, picked the fields specifically), and one of them
was the Attachment field,
And it works fine.
So its strange that it's not working for John.
Of course we're on ARS 7.1. Patch 8
Maybe patch level?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Friday, November 19, 2010 12:02 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email
** Just want to make sure we are all on the same page... Do you want the
attachment to be dynamic based on what is stored in each record's attachment
field (Briefing Download) or a static attachment?
From the original description I assumed that you want the attachment to change
based on the source record. Each record/email will have a different 'Briefing
Download' attachment.
Using the attachment functionality in the AR System Email Templates form will
send the same attachment every time. For example we have an HTML template that
is used to send people an email when they are approved for remote access. The
HTML template configuration includes some static installation and configuration
instructions.
Jason
On Fri, Nov 19, 2010 at 9:20 AM, Reiser, John J
john.j.rei...@lmco.commailto:john.j.rei...@lmco.com wrote:
**
Matt,
I tried it and it did not send the file.
However I did see a note in the 7.6 manual that says attachments when using
HTML templates can only be graphic files types. Even though I'm on 7.1.0 I
think this may apply to me as well.
The 7.1 docs don't have
Re: How do I remove dead space in Mid-Tier?
Does anybody know whether this is still an issue with Mid-Tier 7.6.3 ? Thanks, Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Tuesday, November 16, 2010 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: How do I remove dead space in Mid-Tier? ** Shane, The Mid Tier makes a view as big as you have for fields in the view. This includes hidden fields….so the only way I have been able to find is to add everything to a page holder in multiple tabs and ensure that everything you have on the form is within the area you want displayed. The suggestion by another user will set the size of the screen, but will not eliminate the scroll bars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz Sent: Tuesday, November 16, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: How do I remove dead space in Mid-Tier? ** Is there a way to limit the amount of “dead space” visible in the Mid-Tier? Right now most of my users have scrollbars in IE 7, and the scrollbars scroll down far enough that the forms are out of view. I am trying to determine how to set this so it only scrolls down to view the length of the form. My users are very frustrated. Any ideas would be appreciated. ARS 7.5 ITSM 7.6 Windows Server 2008 (64-bit) SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ORACLE Cursor Sharing
Does anyone know what effect setting the Oracle Cursor Sharing parameter in the ar.cfg has on performance? I understand what cursor sharing is and have it set at the Oracle (database) level but want to know why it needs to be set in the ARS server config file. Thank you, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewood Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Purging not releasing space
Deleting records *does not* release the space or what is called the 'high watermark'. You would need to truncate the records to lower the high watermark. Beware though that a delete operation can be rolled back by a rollback transaction before a commit, but truncate does not support a rollback. You need to be absolutely sure before you truncate as data once truncated cannot be rolled back without a database restore. It would be advisable you take a database backup before you perform truncate operations.. Cheers Joe -Original Message- From: remedy lee Sent: Monday, November 22, 2010 11:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Purging not releasing space A follow up to this. Let's say I delete records from the database from table A Would that free space be used for other tables or just reserved for table A future records? On Nov 22, 10:21 am, patrick zandi remedy...@gmail.com wrote: you cannot reduce the size of the database (after creation) from the remedy side, you need an oracle DBA to assist you to reduce the DBF's http://www.orafaq.com/wiki/Oracle_database_FAQ-- This might help some ... The DBF's are like a jar and your data is the marbles in it.. you can pull 100 marbles from the jar, but the jar is still the same size. On Mon, Nov 22, 2010 at 9:20 AM, rajat sharma rajatcome...@gmail.comwrote: ** Hi List, We are deleting recoreds from Remedy but it is not releasing space from Database. Please let me know if i need to check some settings. Also let me know if i need to take help from DBA. Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Re: Sending an attachment with an html template email
It looks like the static attachment GIF placeholders in the template are
causing the problem.
If I remove the img src=... tags from the template then ALL attachments get
added and sent along with the email even the two static GIF files.
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Monday, November 22, 2010 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email
**
Interesting test here.
I took out some extraneous html tags like table cells with the non-breaking
space code and the two .gif template attachments.
I now get the dynamic attachments that I want and I get a nicely formatted html
email.
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, November 19, 2010 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email
** No problem at all. I understand completely, I just did some testing to
avoid my work :)
I got the same results as you with ARS 7.5 p1. I included the fields that I
wanted in the Notify action, including one attachment field. It sent the
dynamic attachments no problem.
Following my earlier suggestion of adding the attachment field to the HTIML
template is an unnecessary step. It ended up including Calibri; panose-1:2 15
5 2 2 2 4 3 2 4; mso-font-alt:Arial Rounded MT Bold; mso-font-charset:0;
mso-generic-font-family:swiss; mso-font-pitch:variable;
mso-font-signature:-520092929 1073786111 9 0 415 0;} @font-face
{font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0;
mso-generic-font-family:swiss; mso-font-pitch:variable;
mso-font-signature:-1593833729 1073750107 16 0 415 0;} /* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no;
mso-style-qformat:yes; mso-style-parent:; margin:0in; margin-bottom:.0001pt;
mso-pagination:widow-orphan; font-size:12.0pt; font-family:Times New
Roman,serif; mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;} .MsoChpDefault
{mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt;
mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1
{size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in;
mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1
{page:WordSection1;} -- BSM_Interoperability_7.5.pdf (see attachment ) in the
message body where I placed the attachment field tag (#$$AttPL01_Fld01$$#) in
addition to including the attachment BSM_Interoperability_7.5.pdf.
Jason
On Fri, Nov 19, 2010 at 10:35 AM, Matthew Perrault
matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote:
**
I'm going to answer for John (sorry I know that's not appropriate, but I can't
help it --it's Friday and I don't want to do my own work... :) )
Dynamic Attachment
Yes, using the Attachment Functionality in AR System Email Templates is usually
static and just gets added to the outbound email if that template is specified.
But you can dynamically update it with a push fields if you wanted.
I was just trying to determine if even the static would work for him, and give
him some other options to get it to go out.
We're on ITSM 7.1, and in the CTM:Email System form, a person has the ability
to send an email with an attachment.
We use an HTML template for those emails, and when someone adds an attachment
it still comes through fine.
In the filter that actually sends the email, we specified the fields to be sent
in the email (didn't use all, picked the fields specifically), and one of them
was the Attachment field,
And it works fine.
So its strange that it's not working for John.
Of course we're on ARS 7.1. Patch 8
Maybe patch level?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Friday, November 19, 2010 12:02 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email
** Just want to make sure we are all on the same page... Do you want the
attachment to be dynamic based on what is stored in each record's attachment
field (Briefing Download) or a static attachment?
From the original description I assumed that you want the attachment to change
based on the source record. Each record/email will have a different
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Tentative date is Jan 2011 and it would be for the entire ITSM Suite - AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewoodmailto:kgatew...@itprophets.com Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.comwlmailhtml:kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
how about SRM??? On Mon, Nov 22, 2010 at 3:17 PM, Easter, David david_eas...@bmc.com wrote: ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe Martin D'Souza *Sent:* Monday, November 22, 2010 12:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe *From:* Kelly Gatewood kgatew...@itprophets.com *Sent:* Monday, November 22, 2010 2:48 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks *Kelly Gatewood* IT Prophets, LLC kgatew...@itprophets.com *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Leihkauff, Kenneth *Sent:* Monday, November 22, 2010 11:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. *Question:* would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
...and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the that will be fixed in 7.6.04 treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite - AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewoodmailto:kgatew...@itprophets.com Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.comwlmailhtml:kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
SRM is in the ITSM Suite, yes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** how about SRM??? On Mon, Nov 22, 2010 at 3:17 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite - AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewoodmailto:kgatew...@itprophets.com Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** ...and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the that will be fixed in 7.6.04 treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite - AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewoodmailto:kgatew...@itprophets.com Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC kgatew...@itprophets.comwlmailhtml:kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
It is possible (with the support of a couple of KB’s) to upgrade ITSM 7.1 Patch 3 directly to ITSM 7.6.3... The upgrade supports a step upgrade through a single installer without running individual installers for intermediate versions.. Would the same be possible with the new version? If not, how high up should ARS and ITSM and other apps would need to be to directly upgrade to 7.6.4 bypassing 7.5? What would the minimum hardware requirement be (memory and processing power – disk space would be good to know too though disk space is seldom an issue).. Joe From: Easter, David Sent: Monday, November 22, 2010 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** …and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the “that will be fixed in 7.6.04” treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewood Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC wlmailhtml:kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
7.6.04 is a maintenance release, so it will have the same basic characteristics as 7.6.03. There is no such version as ITSM 7.1 – so can’t answer that question, but the minimum version you can upgrade from for ITSM is 7.0.03 Patch 009. If you are on a version prior to ITSM 7.0.03 Patch 009, you will need to get to patch 009 before upgrading to any higher version. If you have specific queries about the 7.6.04 ITSM Suite, perhaps it would be best for you to join the ITSM 7.6.04 Solution Beta where you could have access to the code, documentation and be able to post your questions under NDA on the BMC Developer Network forums dedicated to the beta. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** It is possible (with the support of a couple of KB’s) to upgrade ITSM 7.1 Patch 3 directly to ITSM 7.6.3... The upgrade supports a step upgrade through a single installer without running individual installers for intermediate versions.. Would the same be possible with the new version? If not, how high up should ARS and ITSM and other apps would need to be to directly upgrade to 7.6.4 bypassing 7.5? What would the minimum hardware requirement be (memory and processing power – disk space would be good to know too though disk space is seldom an issue).. Joe From: Easter, Davidmailto:david_eas...@bmc.com Sent: Monday, November 22, 2010 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** …and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the “that will be fixed in 7.6.04” treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewoodmailto:kgatew...@itprophets.com Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
That was a typo. I meant ITSM 7.0.1 Patch 3. You have to be on a minimum of patch 3 of 7.0.1 to be able to upgrade to ITSM 7.6.3 directly.. Joe From: Easter, David Sent: Monday, November 22, 2010 4:45 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? 7.6.04 is a maintenance release, so it will have the same basic characteristics as 7.6.03. There is no such version as ITSM 7.1 – so can’t answer that question, but the minimum version you can upgrade from for ITSM is 7.0.03 Patch 009. If you are on a version prior to ITSM 7.0.03 Patch 009, you will need to get to patch 009 before upgrading to any higher version. If you have specific queries about the 7.6.04 ITSM Suite, perhaps it would be best for you to join the ITSM 7.6.04 Solution Beta where you could have access to the code, documentation and be able to post your questions under NDA on the BMC Developer Network forums dedicated to the beta. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** It is possible (with the support of a couple of KB’s) to upgrade ITSM 7.1 Patch 3 directly to ITSM 7.6.3... The upgrade supports a step upgrade through a single installer without running individual installers for intermediate versions.. Would the same be possible with the new version? If not, how high up should ARS and ITSM and other apps would need to be to directly upgrade to 7.6.4 bypassing 7.5? What would the minimum hardware requirement be (memory and processing power – disk space would be good to know too though disk space is seldom an issue).. Joe From: Easter, David Sent: Monday, November 22, 2010 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** …and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the “that will be fixed in 7.6.04” treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewood Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Ø You have to be on a minimum of patch 3 of 7.0.1 to be able to upgrade to ITSM 7.6.3 directly.. You have to be on a minimum of ITSM 7.0.03 Patch 009 to upgrade to ITSM 7.6.03 directly. And that will be the same for 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** That was a typo. I meant ITSM 7.0.1 Patch 3. You have to be on a minimum of patch 3 of 7.0.1 to be able to upgrade to ITSM 7.6.3 directly.. Joe From: Easter, Davidmailto:david_eas...@bmc.com Sent: Monday, November 22, 2010 4:45 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? 7.6.04 is a maintenance release, so it will have the same basic characteristics as 7.6.03. There is no such version as ITSM 7.1 – so can’t answer that question, but the minimum version you can upgrade from for ITSM is 7.0.03 Patch 009. If you are on a version prior to ITSM 7.0.03 Patch 009, you will need to get to patch 009 before upgrading to any higher version. If you have specific queries about the 7.6.04 ITSM Suite, perhaps it would be best for you to join the ITSM 7.6.04 Solution Beta where you could have access to the code, documentation and be able to post your questions under NDA on the BMC Developer Network forums dedicated to the beta. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** It is possible (with the support of a couple of KB’s) to upgrade ITSM 7.1 Patch 3 directly to ITSM 7.6.3... The upgrade supports a step upgrade through a single installer without running individual installers for intermediate versions.. Would the same be possible with the new version? If not, how high up should ARS and ITSM and other apps would need to be to directly upgrade to 7.6.4 bypassing 7.5? What would the minimum hardware requirement be (memory and processing power – disk space would be good to know too though disk space is seldom an issue).. Joe From: Easter, Davidmailto:david_eas...@bmc.com Sent: Monday, November 22, 2010 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** …and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the “that will be fixed in 7.6.04” treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this
am I missing something? filter phases
Hey list! its been a little while since I've built workflow so maybe I just need a sanity check. I am trying to create workflow that takes data from one form (button press or via escalation) and creates a record on another form. On submit of the second form, I am pushing the 'Request ID' to a third form to trigger another series of events. The first filter that does push fields includes `! at the end of the name. However, the entire process fails because it is attempting to push a null value (Request ID) from the second form to a required field on the third form. Isn't that the point of - `! - ? So you can force the push fields in phase 1, create the record and execute additional workflow immediately thereafter? We're on ARS 7.5 Patch 007, Windows 2003 and SQL 2005. Thanks! Eli Schilling ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: am I missing something? filter phases
** Eli, The `! causes the filter to fire as a phase 1 operation. The Request ID doesn't get created until later in the chain. That's why notification and push fields filter functions are phase 3 functions. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Nov 22 18:47:43 2010 Subject: am I missing something? filter phases Hey list! its been a little while since I've built workflow so maybe I just need a sanity check. I am trying to create workflow that takes data from one form (button press or via escalation) and creates a record on another form. On submit of the second form, I am pushing the 'Request ID' to a third form to trigger another series of events. The first filter that does push fields includes `! at the end of the name. However, the entire process fails because it is attempting to push a null value (Request ID) from the second form to a required field on the third form. Isn't that the point of - `! - ? So you can force the push fields in phase 1, create the record and execute additional workflow immediately thereafter? We're on ARS 7.5 Patch 007, Windows 2003 and SQL 2005. Thanks! Eli Schilling _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Recommend ARS 7.6.3 ITSM 7.6.3 ?
Appreciate the correction again.. yes that is what I meant. There are also a couple of KB’s describing actions that need to be manually performed one of which is applicable only if you have SLM installed, where you need to delete the SLM and HPD join and then recreate the data sources after the install.. Joe From: Easter, David Sent: Monday, November 22, 2010 5:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 ITSM 7.6.3 ? Ø You have to be on a minimum of patch 3 of 7.0.1 to be able to upgrade to ITSM 7.6.3 directly.. You have to be on a minimum of ITSM 7.0.03 Patch 009 to upgrade to ITSM 7.6.03 directly. And that will be the same for 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Reopen Button in SRM
Hi List, Users are unable to reopen the ticket from Reopen button in the SRM console. Has anyone faced this issue before ? Do you know the root-cause ? Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
