Anybody noticed permission differences on Work Order form in SRM 7.6.03

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

Hello all,

We have just upgraded our test server to SRM 7.6.03 and noticed a significant 
difference in access to work order form.
The data on the Work Order form now can only be updated by a member of one of 
the assigned groups (using any combination of available permissions/roles).
There is no “work order master” type of access that would allow editing of work 
orders irrespective of assignment.
We raised this with BMC and they have been looking at it for last 2 weeks, but 
I still have not received any answer (apart from initial working as designed 
which we did not accept).
So was wondering if anybody else experiences the same behaviour, just to check 
if it is reproducible or might just be a failure of the install in our 
environment.

Thanks in advance for your comments

Jiri Pospisil

Remedy Specialist
LCH.Clearnet



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Problems with BMC site today?

[sphilben]

**
All:
 
Anyone else have an issue with the support site this morning? When I tried to look at an open ticket today, it forced me to re-add myself to my support contract before I could get into the site.
 
Someone else in the office lost all her stored server profiles as well.
 
Anyone else have problems?
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Caught exception - Unterminated string constant

[Aluru, Radhika]

Hi All,
 
We are having an issue for one user. When user tried to access Remedy
application using the midtier, He is experiencing Caught Exception-
Unterminated string constant error and Caught Exception: Syntax error.
Users is using Windows 7 machine. 
 
Server Configuration:
 
Midtier 7.6.03
ARS: 7.1
 
Has anyone experienced this issue before and what is the solution for
this?

Regards, 

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919177708021 

 

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attachments, may contain confidential and/or privileged material.  It is 
intended solely for the person(s) or entity to which it is addressed.  Any 
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Re: People Group Roles in Asset

[Benedetto Cantatore]

An asset admin would update the server CIs as required.  The idea is
that when a ticket is created, the support group checks to see how to
route the ticket for that particular server.  What I don't want to do is
create all sorts of bogus roles just because our assignment process is
muddy.  So, trying to figure out the best way to handle this.  
 
I'm thinking that creating new roles is the wrong way to go, but not
sure what to give them to address the conditional branching based on
servers.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
 
>>> tommy.mor...@radioshack.com 01/03/11 5:16 PM >>>

** Do the groups actually update the asset records?A user/ group has to
hold a role of Supported by to have permissions to update the specific
asset record or they have to be an Asset Admin.  From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf
Of Benedetto Cantatore
Sent: Monday, January 03, 2011 3:08 PM
To: arslist@ARSLIST.ORG
Subject: People Group Roles in Asset
 ** In version 7.x when relating people/groups to a CI, there are 6
roles that are selectable.  I've gotten a request to add "Hardware
Support" and "Backup Support" as roles.   This is to support server
issues.  I suggested they merely put in both support groups that would
support the server with a role of supported by and the name of the
support group should identify what kind of support they'll do.  The
problem is that based on which server it is there's overlap on who
handles the backup issues; could be either Server Engineering or Storage
Support group.
 
My question to the list is should I add the roles or does anyone have a
better idea suggestion?
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
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Deleting entry with api

[Marek B.]

Hi listers,

Is there any method to delete an entry in a custom form via java or dotnet
api?
Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.
Also I don't want to create any extra workflow on server side. Is it
feasible?

regards,
Marek

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Re: Deleting entry with api

[Ben Chernys]

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Deleting entry with api

[LJ LongWing]

Marek,

There are two ways I'm familiar with to delete a record.

 

1 - Have an Admin Account, they have permission, so you won't have issues

2 - Create workflow that fires on condition 'x' that does a process to
delete the record

 

If you are unwilling to do 1, you must do 2, if you are not willing to do
either, then you won't be able to do it.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: Tuesday, January 04, 2011 8:00 AM
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Integration Question

[Mckinnish, Randy]

Greetings Listers,
I have a general question on integrations. Has anyone done anything integrating 
LogMeIn Rescue with ITSM products like Help Desk? I am looking for any high 
level information on successes/challenges you may have had.
Thank you!

Randy Mckinnish
Technical Systems Developer
Compass Group The Americas Division


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presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


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Re: Deleting entry with api

[LJ LongWing]

Ben,

I'm curious.  How have you written an API based program that deletes records
without sufficient permissions?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Deleting entry with api

[Ben Chernys]

If you use the API you need permissions.  The API adhere to the ARS
permissions model (of course).   Note again that you cannot inhibit filters.
So, a filter could simply throw an error and abort an API delete.  I use
these (and Meta-Update) as a matter of convenience when problem solving,
developing, etc.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 17:27
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

Ben,

I'm curious.  How have you written an API based program that deletes records
without sufficient permissions?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Deleting entry with api

[Robert Molenda]

I've created a simple form "ADM:TK:DeleteEntryQueue" in where you push the
SchemaName and the requestID (Field 1) ... Then a periodic escalation runs
through and performs the Run-Process-Delete-Entry.

Works like a champ - especially with the extended features such as a "delete
time" so you can batch delete bunches of entries during off-hours...

On Tue, Jan 4, 2011 at 9:31 AM, Ben Chernys <
ben.cher...@softwaretoolhouse.com> wrote:

> **
>
> If you use the API you need permissions.  The API adhere to the ARS
> permissions model (of course).   Note again that you cannot inhibit
> filters.  So, a filter could simply throw an error and abort an API delete.
> I use these (and Meta-Update) as a matter of convenience when problem
> solving, developing, etc.
>
>
>
> Cheers
>
> Ben
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ LongWing
> *Sent:* January-04-11 17:27
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Deleting entry with api
>
>
>
> **
>
> Ben,
>
> I’m curious.  How have you written an API based program that deletes
> records without sufficient permissions?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ben Chernys
> *Sent:* Tuesday, January 04, 2011 8:51 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Deleting entry with api
>
>
>
> **
>
>
>
> We do have such a binary(binaries) the delete with the API.  It’s available
> in Windows and support ARS platforms.
>
>
>
> It is also relatively easy for you to make such a binary.  Note that you
> cannot inhibit filters that fire on Delete with the API.
>
>
>
> I am currently considering marketing and publication options such as
> packaging it with the Meta-Update distribution or making them available
> separately.  This consideration ranges to a set of binaries including a
> query tool, so you could say, query first, then delete.
>
>
>
> The binaries work something along the lines of:
>
>
>
> SthMqry  –c  schema  query   to return results count only
>
> SthMqry  –n  schema  query   to return results only
>
> SthMqry  schema  query   to return results with field values on
> separate lines
>
> SthMqry  –f  schema  query   to return results with field values as
> a CSV for say, Excel
>
> SthMqry  –S “;”  schema  query   (specify  CSV separator)
>
>
>
> SthMdel  –q  schema queryto delete results of query
>
>
>
> And additionally to the SthMqry synopsis above, Meta-Query supports SQL
> queries.
>
>
>
> SthMqry  –q  sql_query   issues an SQL query through the API;
> also supports -f
>
>
>
> Email me off-list if you’re interested or want to know more.
>
>
>
> Happy New Year!
>
>
>
> Ben Chernys
>
> Senior Software Architect
> Software Tool House Inc.
>
> Canada / Deutschland / Germany
> Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
> Email:   Ben.Chernys _AT_ 
> softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> Check out Software Tool House's free Diary Editor.
>
> *Meta-Update**,* our premium ARS Data tool, lets you automate
> your imports, migrations, *in no time at all*, without programming,
> without staging forms, without merge workflow.
> http://www.softwaretoolhouse.com/
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Marek B.
> *Sent:* January-04-11 16:00
> *To:* arslist@ARSLIST.ORG
> *Subject:* Deleting entry with api
>
>
>
> **
>
> Hi listers,
>
>
>
> Is there any method to delete an entry in a custom form via java or dotnet
> api?
>
> Using a DeleteEntry method gives me  no administrative permissions error,
> which is correct and I don't want to give such permissions.
>
> Also I don't want to create any extra workflow on server side. Is it
> feasible?
>
>
>
> regards,
>
> Marek
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
If it were not for the gutter, my mind would be homeless!

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Re: Deleting entry with api

[LJ LongWing]

You said you have a binary that will do the delete..I then inferred that you
were saying you had one that would do the delete without admin permissions
(which is what Marek was complaining about).so I thought you were saying you
had a solution for him..but now I guess you are saying you don't?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

If you use the API you need permissions.  The API adhere to the ARS
permissions model (of course).   Note again that you cannot inhibit filters.
So, a filter could simply throw an error and abort an API delete.  I use
these (and Meta-Update) as a matter of convenience when problem solving,
developing, etc.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 17:27
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

Ben,

I'm curious.  How have you written an API based program that deletes records
without sufficient permissions?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Wierd Workflow Issue

[Kevin Begosh]

List,
I am having a wierd workflow issue and I am wondering if anyone else has
ever had this issue.  I have a filter that goes through and takes the data
from a character field and pushes it to another character field and adds
some HTML tags to it.  The main one I am concerned with is the one where I
add  anytime there is a carriage return.  So my set fields value looks
like this:

REPLACE($Comments HTML$,  "",  "")

and it works fine.  The problem I am having now is everytime the AR Server
is restarted the system comes through and adds a space my set fields value
so it looks like this

REPLACE($Comments HTML$,  " ",  "")

Has anyone ever seen this or know why ARS would add that extra space in the
filter?  This is all custom workflow.

ARS 7.1
Windows 2003


-- 
Kevin Begosh

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Re: Wierd Workflow Issue

[Grooms, Frederick W]

What I typically do in my code is force the space replacement  

REPLACE($Comments HTML$,  LTRIM(RTRIM("
 ")),  "")
 
Fred

NOTE:  This does not seem to work the same when using the Developer Studio (It 
seems to want to put 2 characters in instead of the single one)



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, January 04, 2011 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Wierd Workflow Issue

** 
List,
I am having a wierd workflow issue and I am wondering if anyone else has ever 
had this issue.  I have a filter that goes through and takes the data from a 
character field and pushes it to another character field and adds some HTML 
tags to it.  The main one I am concerned with is the one where I add  
anytime there is a carriage return.  So my set fields value looks like this:
 
REPLACE($Comments HTML$,  "",  "")
 
and it works fine.  The problem I am having now is everytime the AR Server is 
restarted the system comes through and adds a space my set fields value so it 
looks like this
 
REPLACE($Comments HTML$,  " ",  "")
 
Has anyone ever seen this or know why ARS would add that extra space in the 
filter?  This is all custom workflow.
 
ARS 7.1
Windows 2003
 

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Re: Wierd Workflow Issue

[LJ LongWing]

Kevin,

Yes I experience that EXACT issue.  The problem is in the ARServer and is
fixed by a patch.  You didn't mention what patch you are on, but go to the
latest and you will see it not being an issue anymore.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, January 04, 2011 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Wierd Workflow Issue

 

** 

List,

I am having a wierd workflow issue and I am wondering if anyone else has
ever had this issue.  I have a filter that goes through and takes the data
from a character field and pushes it to another character field and adds
some HTML tags to it.  The main one I am concerned with is the one where I
add  anytime there is a carriage return.  So my set fields value looks
like this:

 

REPLACE($Comments HTML$,  "",  "")

 

and it works fine.  The problem I am having now is everytime the AR Server
is restarted the system comes through and adds a space my set fields value
so it looks like this

 

REPLACE($Comments HTML$,  " ",  "")

 

Has anyone ever seen this or know why ARS would add that extra space in the
filter?  This is all custom workflow.

 

ARS 7.1

Windows 2003

 


-- 
Kevin Begosh

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Re: Wierd Workflow Issue

[Kevin Begosh]

I will give this a try, I am still using the old admin tool.  Thanks.  Have
any idea why it would change my filter after restart of the server?

On Tue, Jan 4, 2011 at 1:23 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> What I typically do in my code is force the space replacement
>
> REPLACE($Comments HTML$,  LTRIM(RTRIM("
>  ")),  "")
>
> Fred
>
> NOTE:  This does not seem to work the same when using the Developer Studio
> (It seems to want to put 2 characters in instead of the single one)
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Kevin Begosh
> Sent: Tuesday, January 04, 2011 12:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Wierd Workflow Issue
>
> **
> List,
> I am having a wierd workflow issue and I am wondering if anyone else has
> ever had this issue.  I have a filter that goes through and takes the data
> from a character field and pushes it to another character field and adds
> some HTML tags to it.  The main one I am concerned with is the one where I
> add  anytime there is a carriage return.  So my set fields value looks
> like this:
>
> REPLACE($Comments HTML$,  "",  "")
>
> and it works fine.  The problem I am having now is everytime the AR Server
> is restarted the system comes through and adds a space my set fields value
> so it looks like this
>
> REPLACE($Comments HTML$,  " ",  "")
>
> Has anyone ever seen this or know why ARS would add that extra space in the
> filter?  This is all custom workflow.
>
> ARS 7.1
> Windows 2003
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>



-- 
Kevin Begosh

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Re: Wierd Workflow Issue

[Kevin Begosh]

Well we are on 7.1.00 patch 007 200904160530 right now.  They are in the
proces of upgrading to 7.5 in the next couple of weeks, so I guess I will
just see how it acts after that.  Thanks.

On Tue, Jan 4, 2011 at 1:25 PM, LJ LongWing  wrote:

> **
>
> Kevin,
>
> Yes I experience that EXACT issue.  The problem is in the ARServer and is
> fixed by a patch.  You didn’t mention what patch you are on, but go to the
> latest and you will see it not being an issue anymore.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, January 04, 2011 11:13 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Wierd Workflow Issue
>
>
>
> **
>
> List,
>
> I am having a wierd workflow issue and I am wondering if anyone else has
> ever had this issue.  I have a filter that goes through and takes the data
> from a character field and pushes it to another character field and adds
> some HTML tags to it.  The main one I am concerned with is the one where I
> add  anytime there is a carriage return.  So my set fields value looks
> like this:
>
>
>
> REPLACE($Comments HTML$,  "",  "")
>
>
>
> and it works fine.  The problem I am having now is everytime the AR Server
> is restarted the system comes through and adds a space my set fields value
> so it looks like this
>
>
>
> REPLACE($Comments HTML$,  " ",  "")
>
>
>
> Has anyone ever seen this or know why ARS would add that extra space in the
> filter?  This is all custom workflow.
>
>
>
> ARS 7.1
>
> Windows 2003
>
>
>
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: Deleting entry with api

[Ben Chernys]

Is there any method to delete an entry in a custom form via java or dotnet
api? 

 

I was answering this Q.

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 19:00
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

You said you have a binary that will do the delete..I then inferred that you
were saying you had one that would do the delete without admin permissions
(which is what Marek was complaining about).so I thought you were saying you
had a solution for him..but now I guess you are saying you don't?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

If you use the API you need permissions.  The API adhere to the ARS
permissions model (of course).   Note again that you cannot inhibit filters.
So, a filter could simply throw an error and abort an API delete.  I use
these (and Meta-Update) as a matter of convenience when problem solving,
developing, etc.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 17:27
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

Ben,

I'm curious.  How have you written an API based program that deletes records
without sufficient permissions?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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MIdtier Role in Consuming a Web Service

[Frank Caruso]

ARS 6.3, Solaris

Simple question (with an obvious answer) but I just need to make sure I am
thinking correctly .

When ARS is used to consume a web service is there any interaction with the
MidTier? This would be a filter calling a web service consuming a single
returned record.

(No laughing)

TIA

Frank Caruso

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Re: Deleting entry with api

[LJ LongWing]

J..sorry.I thought you were answering the second half where he said

 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

And the answer to that is 'no', right?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

 

I was answering this Q.

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 19:00
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

You said you have a binary that will do the delete..I then inferred that you
were saying you had one that would do the delete without admin permissions
(which is what Marek was complaining about).so I thought you were saying you
had a solution for him..but now I guess you are saying you don't?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

If you use the API you need permissions.  The API adhere to the ARS
permissions model (of course).   Note again that you cannot inhibit filters.
So, a filter could simply throw an error and abort an API delete.  I use
these (and Meta-Update) as a matter of convenience when problem solving,
developing, etc.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: January-04-11 17:27
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

Ben,

I'm curious.  How have you written an API based program that deletes records
without sufficient permissions?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Tuesday, January 04, 2011 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting entry with api

 

** 

 

We do have such a binary(binaries) the delete with the API.  It's available
in Windows and support ARS platforms.  

 

It is also relatively easy for you to make such a binary.  Note that you
cannot inhibit filters that fire on Delete with the API.  

 

I am currently considering marketing and publication options such as
packaging it with the Meta-Update distribution or making them available
separately.  This consideration ranges to a set of binaries including a
query tool, so you could say, query first, then delete.

 

The binaries work something along the lines of:

 

SthMqry  -c  schema  query   to return results count only

SthMqry  -n  schema  query   to return results only

SthMqry  schema  query   to return results with field values on
separate lines

SthMqry  -f  schema  query   to return results with field values as
a CSV for say, Excel

SthMqry  -S ";"  schema  query   (specify  CSV separator) 

 

SthMdel  -q  schema queryto delete results of query

 

And additionally to the SthMqry synopsis above, Meta-Query supports SQL
queries.

 

SthMqry  -q  sql_query   issues an SQL query through the API;
also supports -f

 

Email me off-list if you're interested or want to know more.

 

Happy New Year!

 

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: January-04-11 16:00
To: arslist@ARSLIST.ORG
Subject: Deleting entry with api

 

** 

Hi listers,

 

Is there any method to delete an entry in a custom form via java or dotnet
api? 

Using a DeleteEntry method gives me  no administrative permissions error,
which is correct and I don't want to give such permissions.

Also I don't want to create any extra workflow on server side. Is it
feasible?

 

regards,

Marek

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: MIdtier Role in Consuming a Web Service

[Grooms, Frederick W]

No ... (unless of course you are consuming a service hosted by the ARS server 
itself)

Consuming a service from a filter only involves the libwebservice plugin.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Tuesday, January 04, 2011 1:57 PM
To: arslist@ARSLIST.ORG
Subject: MIdtier Role in Consuming a Web Service

ARS 6.3, Solaris

Simple question (with an obvious answer) but I just need to make sure I am 
thinking correctly .

When ARS is used to consume a web service is there any interaction with the 
MidTier? This would be a filter calling a web service consuming a single 
returned record.

(No laughing)

TIA

Frank Caruso

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Attempting to Install Atrium Core 7.6.001

[Larry Barnes]

I'm having issues with the webservices login ID during the input phase
of the Atrium 7.6 Core Install.
I'm getting the following error, "Webservices Registry connection error.
Verify that the connection information is correct and the Tomcat service
is running."  This error appears in the
wscBootStrapUserInputValidationPanel.description form.
I manually enter the host Name and the port number is changed from 8080
to 80 (this change was also made in the associated xml file).

When the form first appears during the input phase it has a default
login ID and password entered; but they do not work.  I've tried several
other ID's and associated passwords and they don't work either; this is
what prompted me to check out Tomcat.  I uninstalled Tomcat5 and
installed Tomcat6 and have it up and running, but I'm still unable to
get past this input form.

What am I missing here? Has anyone else dealt with this.  I have opened
a case with BMC and it seems to be stalled; I can't get a response from
them.
 
Any pointers, help would be greatly appreciated.

Thanks,

Larry B.

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Re: Massive upgrade challenge!!

[William Rentfrow]

I thought the API changed drastically between 6.x and 7? I know a whole
bunch of java API calls were deprecated - one of our customers had to
re-write an entire interface because of this.

If you have scripts and C API programs pulling data out I would suggest
double-checking to make sure they are not using outdated API calls.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ali A. Musa
Sent: Tuesday, December 28, 2010 11:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Massive upgrade challenge!!

There is no major change in 7.5, 7.6.03 API static/dynamic library calls
and change in length or type.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Viki_kulkarni
Sent: Wednesday, December 29, 2010 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Massive upgrade challenge!!

We have a complex application in place and yes its home grown system. I
think we can go with straight upgrade if needed after we try the
migration
idea given by Misi on development server. 

I am worried about is the interfaces that are present most of them are
shell
scripts and C programs to push and pull data out of the system.

If I am not wrong I don't have to worry about the interfaces as it is
completely customized application and AR upgrade will treat it as some
workflow which does not involve any system form(except user form) and
wont
change it except field length and type. Correct me if I am wrong.

- Viki


patrick zandi wrote:
> 
> Why not just stand up a 7.5 / 7.6.03 server and migrate your users and
> groups.
> Leave both systems up for 30 days, and then archive the old one, and
do
> away
> with it?
> 
> 5.01 used older varchar for oracle, and clobs, and the migration seems
> excessive for such an old system.
> if they need the old one, just let it sit there for 6 months.. is it
> hurting
> anything? make it read only, and no creates.
> 
> just a thought.  This has to be a home grown system, Remedy
Applications
> were not out yet.
> 
> 
> On Tue, Dec 28, 2010 at 10:53 AM, Axton  wrote:
> 
>> ** I was able to upgrade successfully from 6.3 to 7.5 without too
many
>> issues.  The documentation for 7.5 states that the upgrade installer
for
>> 7.5
>> is compatible to run against 6.3 and higher servers.
>>
>>
>> On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W <
>> frederick.w.gro...@xo.com> wrote:
>>
>>> If you are not able to do the new server method as Misi suggests
then I
>>> would do the following
>>>
>>> Upgrade to ARS 6.3 (this will involve upgrading your license file,
but
>>> that is a simple process using the support web)
>>> Upgrade to ARS 7.1
>>> Upgrade to ARS 7.5 (or 7.6)
>>>
>>> Each version has performance improvements over the previous version.

>>> The
>>> 6.3 upgrade increases the Login info from 30 characters to 254
>>> characters
>>> and the 7.1 changes the licensing to not require actual keys for
>>> anything
>>> but the server license (the upgrade installer handles this change
>>> itself).
>>>  With a large number of concurrent users you need to make sure you
are
>>> taking advantage of the RPC-Non-Blocking-IO parameter (which I
believe
>>> was
>>> added with v5.1.2 and does require HP patches be installed if they
are
>>> not
>>> there already).
>>>
>>> One other item to make sure of is to check the required versions of
your
>>> database and OS for each ARS version (the Compatibility Matrix).
>>>
>>> Fred
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arsl...@arslist.org] On Behalf Of Misi Mladoniczky
>>> Sent: Tuesday, December 28, 2010 1:48 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Massive upgrade challenge!!
>>>
>>> Hi,
>>>
>>> 1. Install a new server on a new database
>>> 2. Compare and apply manual changes to the system forms manually as
>>> desired
>>> 3. Export/import def-file of your custom forms/applications/objects
>>> 4. Use RRR|Chive to SYNC all your data to the new machine:
>>> https://www.rrr.se/cgi/rrrchive/main
>>> 5. Use RRR|DefHideExpandBox to fix your layout:
>>> https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox
>>> 6. Test your system and fix any problems
>>> 7. Do a final data SYNC using RRR|Chive and switch over your users
>>>
>>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>>> * RRR|License - Not enough Remedy licenses? Save money by
optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arsl...@arslist.org] On Behalf Of Viki_kulkarni
>>> Sent: Tuesday, December 28, 2010 1:27 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Massive upgrade challenge!!
>>>
>>> Hi all,
>>>
>>> Greetings t

Re: "Enable Mid Tier Performance MBean" setting

[Easter, David]

Looks like the "Monitoring memory use and performance in real time" section was 
inadvertently omitted from the 7.6.03 documentation.  I've alerted the 
documentation folks and they'll make sure it gets into the AR System 7.6.04 
documentation.   Here's the info for Tomcat:

Monitoring memory use and performance in real time
By default, real-time mid-tier monitoring is disabled. To monitor mid-tier 
memory use and performance in real time through a Java Management Extension 
(JMX.) console, such as JConsole, perform the following procedure.

To monitor memory use and performance in real time
1 Add the following parameters to the Java Virtual Machine (JVM) started by the 
mid-tier JavaServer Pages (JSP) or servlet engine.

* To monitor the mid tier on the mid tier host:

At the command-line prompt, set the JAVA_OPTS environment variable as follows, 
and then start Tomcat:

set JAVA_OPTS=-Dcom.sun.management.jmxremote

Alternatively, add the preceding parameter to the JAVA_OPTS entry in the 
TomcatInstallDir/bin/catalina.bat file, and then restart Tomcat.


* To monitor the mid tier remotely:

At the command-line prompt, set the JAVA_OPTS environment variable as follows, 
and then start Tomcat:
set JAVA_OPTS=
-Dcom.sun.management.jmxremote.authenticate =false
-Dcom.sun.management.jmxremote.ssl=false
-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=portNumber

portNumber is the port number to connect to your JMX Remote Method Invocation 
(RMI) connector. Specify an unused port number.

Alternatively, add the preceding parameters to the JAVA_OPTS entry in the 
TomcatInstallDir/bin/catalina.bat file, and then restart Tomcat.


1.In the Mid Tier Configuration Tool, check the Enable Mid Tier Performance 
MBean option on the General Settings page to enable real-time monitoring.

2. Restart the mid tier.

NOTE
You can also monitor mid-tier memory use and performance by analyzing the 
entries in the armidtier.log file. See the Optimizing and Troubleshooting Guide 
for more information.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Thursday, December 30, 2010 3:12 PM
To: arslist@ARSLIST.ORG
Subject: "Enable Mid Tier Performance MBean" setting

** Hello,

Has anybody used the new "Enable Mid Tier Performance MBean" feature in 
Mid-Tier (added in 7.6.03)?  Here is the description from the Mid-Tier Guide:

***
Specifies whether mid-tier memory use and performance can be monitored in real 
time through a JMX console such as JConsole.

If the check box is:
- Selected-Memory use and performance can be monitored using a JMX console.
- Cleared-Real-time memory use and performance is not enabled.

For more information, see "Monitoring memory use and performance in real time."
***

Both the Mid-Tier pdf and help in the Configuration Tool say to see "Monitoring 
memory use and performance in real time".  I  cannot find anything with this 
title.

I set the check box, restarted Tomcat and now see "com.remedy.arsys.log" and a 
number of attributes on the MBeans tab of JConsole.  Looks neat (I haven't done 
much with the MBeans info in JConsole) but would like the documentation or to 
hear from somebody using it to see if there are certain things to look for and 
is this the extent of checking the box.

Thanks,
Jason _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: arprocess Handles goes up to 78K which crashes the server

[pascale . sterrett]

Axton,

Thank you for the information. 
I ran both the handle and process monitor.  It looks like the run process 
is the issue.  We are getting tons of

We do see the cmd.exe and the java as new processes, and we do see them 
disappear once the java code is done. But the number of Handles increased 
and the number of Processalso increases.
We now have over 6K of Handles for the arserver.exe alone and this within 
1 hour (it starts at 1K). And in the information for handles we see "tons" 
of these
Process (11804)   0x4414  0x001F0FFF  0x9CA42830 

Process (12800)   0x4418  0x001F0FFF  0x9A89FD88 

Process (14896)   0x441C  0x001F0FFF  0x9BD09020 

Process (10212)   0x4420  0x001F0FFF  0x9CB78198 

Process (2576)0x4424  0x001F0FFF  0x9A4A6830 


So I guess we are on the right track to find what and why.

Thank you again.

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 





axton.gr...@gmail.com 
Sent by: arslist@ARSLIST.ORG
12/29/2010 02:38 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: arprocess Handles goes up to 78K which crashes the server






** A handle, in terms of a process, are some resource that the process has 
a hold on.  It can be a socket, a file, a pipe to another process or 
pseudo-device, etc.

The handles are growing too high if you are hitting > 8k handles.  The 
question I have is, what are the handles to?  If you find that out, you 
will know what is going wrong.

Here is another program from MS that will list the handles given a 
process:
http://technet.microsoft.com/en-us/sysinternals/bb896655

If you want to know more about what they are and what they mean, read 
this:
http://en.wikipedia.org/wiki/File_descriptor

On Wed, Dec 29, 2010 at 2:56 PM,  wrote:
** 
As per our server team, (since I failed to find a understandable 
definition) handles are the resources being used by a process.  The higher 
the handle count the more resource is been taken.
Not sure if this is an accurate vulgarization of the term :o)



Thank you,

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 





axton.gr...@gmail.com
Sent by: arslist@ARSLIST.ORG
12/29/2010 12:13 PM


Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: arprocess Handles goes up to 78K which crashes the server








** What are the handles against?  That'll tell you what's going on.


http://technet.microsoft.com/en-us/sysinternals/bb896645

On Wed, Dec 29, 2010 at 10:54 AM,  wrote:
** 
Hi all,

Happy holidays and new years to all.

We have an issue with our upgraded production server.  Since we upgraded 
to 7.5 patch 007 (from 7.0.01 patch 008) our server crash every 30 to 40 
hours.  The reason is it runs out of resources. We noticed that the 
arserver process run over 78,000 Handles after a few days.  We identify 
the cause as being an escalation that does a run process which launch a 
batch file that runs a Java program.  

Absolutely nothing has changed on the code side (Remedy) or on the Java 
side.  When we disable the escalation, the number of Handles average 2,000 
for the arserver process.  But as soon as we enable that particular 
escalation, we see the Handles grow by almost 1,000 every hour or so to 
the point of crashing the server due to lack of resources.  
We have an opened ticket with BMC , but they are telling us its an OS 
issue.  All our servers are on the same OS, same patches etc.  We move the 
code (both Java and Remedy) on another server that runs the same OS, same 
OS patching but ARS 7.0.01 patch 008 and the Handles are stable at 2,400 
for the arserver.  
We are adding monitoring tools to the server to try to get more 
information but all points back to the arserver.
The Java code was compiled on 1.5.0_12. We recompiled it with 1.6.0_22 but 
still same problem.  We changed the Java program to make sure that the 
connections were closing properly.

Any one else have this kind of issue? any ideas?

As a Band-Aid, we are currently rebooting the server every night. 

OS: Win2003 server
ARS 7.5 patch 007
No OOB all homegrown
MSSQL 2005 remote on Win 2003

Thank you,

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 
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_attend W

SRM field expansion

[Rebecca Cunningham]

Hey everyone,

Wondering if anyone has expanded the Mapping Formula Field on the
SRD:QuestionTargetDataMappingDialog form from 255 char to a clob
field? Looking for any hidden pitfalls, etc.

Thanks for your help.

Rebecca

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Re: Caught exception - Unterminated string constant

[William Rentfrow]

Dumb question - but have you had him try from another machine and had a
working user try is machine?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Aluru, Radhika
Sent: Tuesday, January 04, 2011 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Caught exception - Unterminated string constant

 

** 

Hi All,

 

We are having an issue for one user. When user tried to access Remedy
application using the midtier, He is experiencing Caught Exception-
Unterminated string constant error and Caught Exception: Syntax error.
Users is using Windows 7 machine. 

 

Server Configuration:

 

Midtier 7.6.03

ARS: 7.1

 

Has anyone experienced this issue before and what is the solution for
this?

Regards, 

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919177708021 

 


Confidentiality Note: The information contained in this message, and any
attachments, may contain confidential and/or privileged material.  It is
intended solely for the person(s) or entity to which it is addressed.
Any review, retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other than the
intended recipient(s) is prohibited.  If you received this in error,
please contact the sender and delete the material from any computer.


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: arprocess Handles goes up to 78K which crashes the server

[Grooms, Frederick W]

Question:  How do the  IDs match up with the process IDs 
in the arfork log (or the cmd and Java process IDs)?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.sterr...@daimler.com
Sent: Tuesday, January 04, 2011 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: arprocess Handles goes up to 78K which crashes the server

** 
Axton,

Thank you for the information. 
I ran both the handle and process monitor.  It looks like the run process is 
the issue.  We are getting tons of

We do see the cmd.exe and the java as new processes, and we do see them 
disappear once the java code is done. But the number of Handles increased and 
the number of Process         also increases.
We now have over 6K of Handles for the arserver.exe alone and this within 1 
hour (it starts at 1K). And in the information for handles we see "tons" of 
these
Process        (11804)        0x4414        0x001F0FFF    
    0x9CA42830        
Process        (12800)        0x4418        0x001F0FFF    
    0x9A89FD88        
Process        (14896)        0x441C        0x001F0FFF    
    0x9BD09020        
Process        (10212)        0x4420        0x001F0FFF    
    0x9CB78198        
Process        (2576)        0x4424        0x001F0FFF     
   0x9A4A6830        

So I guess we are on the right track to find what and why.

Thank you again.

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 

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Re: arprocess Handles goes up to 78K which crashes the server

[pascale . sterrett]

this is a windows server. No arfork.log

Thank you,

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 





frederick.w.gro...@xo.com 
Sent by: arslist@ARSLIST.ORG
01/04/2011 01:52 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: arprocess Handles goes up to 78K which crashes the server






Question:  How do the  IDs match up with the process 
IDs in the arfork log (or the cmd and Java process IDs)?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.sterr...@daimler.com
Sent: Tuesday, January 04, 2011 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: arprocess Handles goes up to 78K which crashes the server

** 
Axton,

Thank you for the information. 
I ran both the handle and process monitor.  It looks like the run process 
is the issue.  We are getting tons of

We do see the cmd.exe and the java as new processes, and we do see them 
disappear once the java code is done. But the number of Handles increased 
and the number of Process also increases.
We now have over 6K of Handles for the arserver.exe alone and this within 
1 hour (it starts at 1K). And in the information for handles we see "tons" 
of these
Process(11804)0x4414   
 0x001F0FFF0x9CA42830
Process(12800)0x4418   
 0x001F0FFF0x9A89FD88
Process(14896)0x441C   
 0x001F0FFF0x9BD09020
Process(10212)0x4420   
 0x001F0FFF0x9CB78198
Process(2576)0x4424   
 0x001F0FFF0x9A4A6830

So I guess we are on the right track to find what and why.

Thank you again.

Pascale Sterrett (Boyer)
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 

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have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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"Enable Mid Tier Performance MBean" setting

[John Baker]

David,

It's probably easier to direct users to the JSS "AR System monitoring with 
jconsole" video that provides a full demonstration and commentary on monitoring 
both AR System and Midtier with jconsole:

http://www.javasystemsolutions.com/jss/video/view/MidTier-JMX

A number of users have already provided some good feedback and you're welcome 
to suggest the documentation folks include it in the manual. 


John

-- 
Single Sign On for AR System
http://www.javasystemsolutions.com/jss/ssoplugin

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Re: arprocess Handles goes up to 78K which crashes the server

[Axton]

Looks like the process that was forked is not cleaning up after itself.  I
don't know much about your program other than it consists of a batch file
and a Java program.  Take a look at what the batch file and Java program
does, what resources it accesses, and make sure it cleans up after itself.

This are insightful:
http://forum.sysinternals.com/printer_friendly_posts.asp?TID=9098

I'd be curious to see the contents of the batch file.
Also curious if the Java opens any socket connections.

On Tue, Jan 4, 2011 at 3:28 PM,  wrote:

> **
> Axton,
>
> Thank you for the information.
> I ran both the handle and process monitor.  It looks like the run process
> is the issue.  We are getting tons of
>
> We do see the cmd.exe and the java as new processes, and we do see them
> disappear once the java code is done. But the number of Handles increased
> and the number of Process also increases.
> We now have over 6K of Handles for the arserver.exe alone and this within 1
> hour (it starts at 1K). And in the information for handles we see "tons" of
> these
> Process(11804)0x4414
>  0x001F0FFF0x9CA42830
> Process(12800)0x4418
>  0x001F0FFF0x9A89FD88
> Process(14896)0x441C
>  0x001F0FFF0x9BD09020
> Process(10212)0x4420
>  0x001F0FFF0x9CB78198
> Process(2576)0x44240x001F0FFF
>0x9A4A6830
>
> So I guess we are on the right track to find what and why.
>
> Thank you again.
>
>
> Pascale Sterrett (Boyer)
> Remedy Technical Lead & Developer
> Daimler Trucks North America LLC
> Montgomery Park,  9th floor
> Portland, OR 97210 U.S.A
>
> Phone:503-745-6569
> Email:pascale.bo...@daimler.com
>
> http://www.daimler-trucksnorthamerica.com
>
>
>
>
> *axton.gr...@gmail.com*
> Sent by: arslist@ARSLIST.ORG
>
> 12/29/2010 02:38 PM
> Please respond to
> arslist@ARSLIST.ORG
>
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: arprocess Handles goes up to 78K which crashes the server
>
>
>
>
> ** A handle, in terms of a process, are some resource that the process has
> a hold on.  It can be a socket, a file, a pipe to another process or
> pseudo-device, etc.
>
> The handles are growing too high if you are hitting > 8k handles.  The
> question I have is, what are the handles to?  If you find that out, you will
> know what is going wrong.
>
> Here is another program from MS that will list the handles given a process:
> *http://technet.microsoft.com/en-us/sysinternals/bb896655*
>
> If you want to know more about what they are and what they mean, read this:
> *http://en.wikipedia.org/wiki/File_descriptor*
>
> On Wed, Dec 29, 2010 at 2:56 PM, 
> <*pascale.sterr...@daimler.com*>
> wrote:
> **
> As per our server team, (since I failed to find a understandable
> definition) handles are the resources being used by a process.  The higher
> the handle count the more resource is been taken.
> Not sure if this is an accurate vulgarization of the term :o)
>
>
>
> Thank you,
>
> Pascale Sterrett (Boyer)
> Remedy Technical Lead & Developer
> Daimler Trucks North America LLC
> Montgomery Park,  9th floor
> Portland, OR 97210 U.S.A
>
> Phone:503-745-6569
> Email:pascale.bo...@daimler.com
> *
> **http://www.daimler-trucksnorthamerica.com*
>
>
>
> *axton.gr...@gmail.com* 
> Sent by: *arsl...@arslist.org* 
>
> 12/29/2010 12:13 PM
>
>
> Please respond to*
> **arsl...@arslist.org* 
>
> To
> *arsl...@arslist.org* 
> cc
> Subject
> Re: arprocess Handles goes up to 78K which crashes the server
>
>
>
>
>
>
> ** What are the handles against?  That'll tell you what's going on.
>
> *
> **http://technet.microsoft.com/en-us/sysinternals/bb896645*
> *
> * 
> On Wed, Dec 29, 2010 at 10:54 AM, 
> <*pascale.sterr...@daimler.com*>
> wrote:
> **
> Hi all,
>
> Happy holidays and new years to all.
>
> We have an issue with our upgraded production server.  Since we upgraded to
> 7.5 patch 007 (from 7.0.01 patch 008) our server crash every 30 to 40 hours.
>  The reason is it runs out of resources. We noticed that the arserver
> process run over 78,000 Handles after a few days.  We identify the cause as
> being an escalation that does a run process which launch a batch file that
> runs a Java program.
>
> Absolutely nothing has changed on the code side (Remedy) or on the Java
> side.  When we disable the escalation, the number of Handles average 2,000
> for the arserver process.  But as soon as we enable that particular
> escalation, we see the Handles grow by almost 1,000 every hour or so to the
> point of crashing the server due to lack of resources.
> We have an opened ticket with BMC , but they are telling us its an OS
> issue.  All our servers are on the same OS, same patches etc.  We mov

Re: SRM field expansion

[Andrew Fremont]

If that field ever shown on the table for the UI mapping, then you can *not*
expand it beyond 255.

Andrew.

On Tue, Jan 4, 2011 at 1:21 PM, Rebecca Cunningham  wrote:

> Hey everyone,
>
> Wondering if anyone has expanded the Mapping Formula Field on the
> SRD:QuestionTargetDataMappingDialog form from 255 char to a clob
> field? Looking for any hidden pitfalls, etc.
>
> Thanks for your help.
>
> Rebecca
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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JOB: Full Time Direct Hire Remedy Developer/Engineer Opportunity Available - Herndon, VA]

[Dan]

Posting for our HR dept, please do not contact me about this job, instead
use the contact information below.
__

Good Afternoon.



Time Warner Cable based in Herndon, Virginia is presently seeking a
Remedy/Software Developer for our OSS Group.



Below is the job description.



If you are interested, please email me directly with your resume and contact
information.





The Time Warner Cable Corporate office currently seeks a Software Engineer
for our OSS (Operations Systems Support) Department. Below please find a
brief description of the essential duties and responsibilities required to
function successfully in this position.

Essential Job Functions:
The successful candidate would be responsible for alignment of service
assurance processes for Trouble and Change Management with the corresponding
technology enablement of workflow within Remedy ARS. This person will
participate as a team member in streamlining processes and providing input
to process governance committee members on enablement options within Remedy.

Job Requirements:
The successful candidate for this position will develop and deploy
enhancements to the Network Operations Trouble/Change Management Ticketing
system. The job calls for strong interpersonal skills to work with end-users
to gather requirements, suggest solutions, troubleshoot problems and support
business needs. The right candidate will also be well versed in reporting
technologies and will be required to provide a framework for reporting on
statistics evident in the Trouble tickets and Change requests from across
TWC’s operations footprint.

Responsibilities also include working with the Service Assurance team to
identify integration-points into the Service Assurance systems for fault and
performance management systems. Remedy platform responsibilities include
development of complete applications, including forms, workflow, reports
etc., within the BMC Remedy infrastructure allowing for maintainability and
scalability across future releases. Job will also require functional and
technical knowledge of Remedy to quickly implement new modules and upgrade
existing modules.

Required Qualifications:
•  At least 5 years experience with the Remedy ARS platform (6.x
and later).
•  Experience with ARS Remedy architecture and its applications
(HelpDesk/Change Modules)
•  Hands-on experience in one or more of the following technical
areas: Systems S/W design, H/W integration, S/W development, Quality
Assurance, System requirements and external integrations
•  Functional knowledge of Fault and Performance Management
systems (Netcool etc)
•  Solid working knowledge of UNIX based OS platforms (Solaris,
Red Hat)
•  1+ years experience developing reports
•  Experience with HTML, ASP, Java a plus
•  Knowledge of PL/SQL, Oracle RDBMS, Unix, shell scripting

Preferred Qualifications:
·  Strong technical leadership is preferred
·  ITIL Training Credits or ITIL Certification are desired
·  Proven experience in all phases of the software development cycle
·  Prior work experience in a Service Provider environment (Cable
Industry) a plus
·  Functional knowledge of OSS platforms a plus


Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or
equivalent training, education and experience.

*Regards, *



*Stella Lee*

*Technical Recruiter, Talent Acquisition & Movement*

*Time Warner Cable*

13820 Sunrise Valley Drive

Herndon, VA 20171

703.345.1336 Direct/Voice

704.973.6183 Data (Right Fax)

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Re: SRM field expansion

[Thad Esser]

Rebecca,

I just went through this (SRM 2.2).  My notes:

Per BMC:
-
This was happening due to known Defect SW00349905.
What we need to do is :
-> Simply increase the size of the Mapping Formula field to 4000 chars.
-> Also increase the size of the Form Name field on the
SRM:MasterDataMappingList form.
The list of forms in v2.2 is:
SRD:QuestionTargetDataMappingDialog
SRD:STAGE:MasterDataMappingList
SRD:STAGE:SourceToTargetDataAssociations
SRM:MasterDataMappingList
SRM:SourceToTargetDataAssociations
-
I haven't experienced any issues since doing what they said.

Thad

On Tue, Jan 4, 2011 at 1:21 PM, Rebecca Cunningham  wrote:

> Hey everyone,
>
> Wondering if anyone has expanded the Mapping Formula Field on the
> SRD:QuestionTargetDataMappingDialog form from 255 char to a clob
> field? Looking for any hidden pitfalls, etc.
>
> Thanks for your help.
>
> Rebecca
>
>
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Re: Caught exception - Unterminated string constant

[Rambabu Rudra]

Hi Radhika,

 

Please make sure you would have a latest patch applied for your mid-tier. 

If End user is accessing URL from firefox, you need to make sure allow port
8080 in your firewall if you have any.

 

We also got the same issue for some our 100+ users out of 2000 users who are
accessing through firefox. After opening port 8080, the issue got resolved.

 

Thanks & With Regards,

Rambabu Rudra

SA - NOC| Managed Services | GSS America Infotech Ltd.

Central Procurement Technical Unit

Dhaka, BANGLADESH Direct: 0088-01939076959

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Aluru, Radhika
Sent: Tuesday, January 04, 2011 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Caught exception - Unterminated string constant

 

** 

Hi All,

 

We are having an issue for one user. When user tried to access Remedy
application using the midtier, He is experiencing Caught Exception-
Unterminated string constant error and Caught Exception: Syntax error. Users
is using Windows 7 machine. 

 

Server Configuration:

 

Midtier 7.6.03

ARS: 7.1

 

Has anyone experienced this issue before and what is the solution for this?

Regards, 

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919177708021 

 


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review, retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other than the
intended recipient(s) is prohibited.  If you received this in error, please
contact the sender and delete the material from any computer.


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Re: Caught exception - Unterminated string constant

[Nair, Rajesh SISPL]

Exactly
The first step while be to ask the user to try out on different person. If he 
is the only person facing the issue then its not the issue with the 
Application, its the machine which might be having an issue. Check for Java 
version installed.

I have faced such issue may times and found out the internet settings is the 
issue on the browser. Some time it happen that when group policies are applied 
on all machine some default setting of Browsers get disabled because of this.

With Best Regards

Rajesh


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, January 05, 2011 3:06 AM
To: arslist@arslist.org
Subject: Re: Caught exception - Unterminated string constant

Dumb question - but have you had him try from another machine and had a working 
user try is machine?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Aluru, Radhika
Sent: Tuesday, January 04, 2011 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Caught exception - Unterminated string constant

**
Hi All,

We are having an issue for one user. When user tried to access Remedy 
application using the midtier, He is experiencing Caught Exception- 
Unterminated string constant error and Caught Exception: Syntax error. Users is 
using Windows 7 machine.

Server Configuration:

Midtier 7.6.03
ARS: 7.1

Has anyone experienced this issue before and what is the solution for this?

Regards,

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile: 
00919177708021


Confidentiality Note: The information contained in this message, and any 
attachments, may contain confidential and/or privileged material.  It is 
intended solely for the person(s) or entity to which it is addressed.  Any 
review, retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other than the intended 
recipient(s) is prohibited.  If you received this in error, please contact the 
sender and delete the material from any computer.

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: "Enable Mid Tier Performance MBean" setting

[Jason Miller]

Thanks David for solving that mystery and filling in the gap.  You rock!

Jason

On Tue, Jan 4, 2011 at 1:23 PM, Easter, David  wrote:

> **
>
> Looks like the “Monitoring memory use and performance in real time” section
> was inadvertently omitted from the 7.6.03 documentation.  I’ve alerted the
> documentation folks and they’ll make sure it gets into the AR System 7.6.04
> documentation.   Here’s the info for Tomcat:
>
>
>
> *Monitoring memory use and performance in real time*
>
> By default, real-time mid-tier monitoring is disabled. To monitor mid-tier
> memory use and performance in real time through a Java Management Extension
> (JMX.) console, such as JConsole, perform the following procedure.
>
>
>
> *To monitor memory use and performance in real time*
>
> 1 Add the following parameters to the Java Virtual Machine (JVM) started
> by the mid-tier JavaServer Pages (JSP) or servlet engine.
>
> · To monitor the mid tier on the mid tier host:
>
>
>
> At the command-line prompt, set the JAVA_OPTS environment variable as
> follows, and then start Tomcat:
>
>
>
> set JAVA_OPTS=-Dcom.sun.management.jmxremote
>
>
>
> Alternatively, add the preceding parameter to the JAVA_OPTS entry in the *
> TomcatInstallDir*/bin/catalina.bat file, and then restart Tomcat.
>
>
>
> · To monitor the mid tier remotely:
>
>
>
> At the command-line prompt, set the JAVA_OPTS environment variable as
> follows, and then start Tomcat:
>
> set JAVA_OPTS=
>
> -Dcom.sun.management.jmxremote.authenticate =false
>
> -Dcom.sun.management.jmxremote.ssl=false
>
> -Dcom.sun.management.jmxremote
>
> -Dcom.sun.management.jmxremote.port=*portNumber*
>
>
>
> *portNumber *is the port number to connect to your JMX Remote Method
> Invocation (RMI) connector. Specify an unused port number.
>
>
>
> Alternatively, add the preceding parameters to the JAVA_OPTS entry in the
> *TomcatInstallDir*/bin/catalina.bat file, and then restart Tomcat.
>
>
>
> 1.In the Mid Tier Configuration Tool, check the Enable Mid Tier
> Performance MBean option on the General Settings page to enable real-time
> monitoring.
>
> 2. Restart the mid tier.
>
> * *
>
> *NOTE*
>
> You can also monitor mid-tier memory use and performance by analyzing the
> entries in the armidtier.log file. See the *Optimizing and Troubleshooting
> Guide *for more information.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jason Miller
> *Sent:* Thursday, December 30, 2010 3:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* “Enable Mid Tier Performance MBean” setting
>
>
>
> ** Hello,
>
> Has anybody used the new “Enable Mid Tier Performance MBean” feature in
> Mid-Tier (added in 7.6.03)?  Here is the description from the Mid-Tier
> Guide:
>
> ***
> Specifies whether mid-tier memory use and performance can be monitored in
> real time through a JMX console such as JConsole.
>
> If the check box is:
> - Selected—Memory use and performance can be monitored using a JMX console.
>
> - Cleared—Real-time memory use and performance is not enabled.
>
> For more information, see “Monitoring memory use and performance in real
> time.”
> ***
>
> Both the Mid-Tier pdf and help in the Configuration Tool say to see
> “Monitoring memory use and performance in real time”.  I  cannot find
> anything with this title.
>
> I set the check box, restarted Tomcat and now see “com.remedy.arsys.log”
> and a number of attributes on the MBeans tab of JConsole.  Looks neat (I
> haven’t done much with the MBeans info in JConsole) but would like the
> documentation or to hear from somebody using it to see if there are certain
> things to look for and is this the extent of checking the box.
>
> Thanks,
> Jason _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Massive upgrade challenge!!

[Misi Mladoniczky]

Hi,

I do not recall that any call was deprecated. Definitely none that are
significant for data queries, modifications and submission of ordinary
form data.

A couple of new API-calls was introduced.

A couple of new parameters was introduced in existing calls.

Some of the data structures has changed, and some has been added.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I thought the API changed drastically between 6.x and 7? I know a whole
> bunch of java API calls were deprecated - one of our customers had to
> re-write an entire interface because of this.
>
> If you have scripts and C API programs pulling data out I would suggest
> double-checking to make sure they are not using outdated API calls.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ali A. Musa
> Sent: Tuesday, December 28, 2010 11:31 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Massive upgrade challenge!!
>
> There is no major change in 7.5, 7.6.03 API static/dynamic library calls
> and change in length or type.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Viki_kulkarni
> Sent: Wednesday, December 29, 2010 6:48 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Massive upgrade challenge!!
>
> We have a complex application in place and yes its home grown system. I
> think we can go with straight upgrade if needed after we try the
> migration
> idea given by Misi on development server.
>
> I am worried about is the interfaces that are present most of them are
> shell
> scripts and C programs to push and pull data out of the system.
>
> If I am not wrong I don't have to worry about the interfaces as it is
> completely customized application and AR upgrade will treat it as some
> workflow which does not involve any system form(except user form) and
> wont
> change it except field length and type. Correct me if I am wrong.
>
> - Viki
>
>
> patrick zandi wrote:
>>
>> Why not just stand up a 7.5 / 7.6.03 server and migrate your users and
>> groups.
>> Leave both systems up for 30 days, and then archive the old one, and
> do
>> away
>> with it?
>>
>> 5.01 used older varchar for oracle, and clobs, and the migration seems
>> excessive for such an old system.
>> if they need the old one, just let it sit there for 6 months.. is it
>> hurting
>> anything? make it read only, and no creates.
>>
>> just a thought.  This has to be a home grown system, Remedy
> Applications
>> were not out yet.
>>
>>
>> On Tue, Dec 28, 2010 at 10:53 AM, Axton  wrote:
>>
>>> ** I was able to upgrade successfully from 6.3 to 7.5 without too
> many
>>> issues.  The documentation for 7.5 states that the upgrade installer
> for
>>> 7.5
>>> is compatible to run against 6.3 and higher servers.
>>>
>>>
>>> On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W <
>>> frederick.w.gro...@xo.com> wrote:
>>>
 If you are not able to do the new server method as Misi suggests
> then I
 would do the following

 Upgrade to ARS 6.3 (this will involve upgrading your license file,
> but
 that is a simple process using the support web)
 Upgrade to ARS 7.1
 Upgrade to ARS 7.5 (or 7.6)

 Each version has performance improvements over the previous version.
>
 The
 6.3 upgrade increases the Login info from 30 characters to 254
 characters
 and the 7.1 changes the licensing to not require actual keys for
 anything
 but the server license (the upgrade installer handles this change
 itself).
  With a large number of concurrent users you need to make sure you
> are
 taking advantage of the RPC-Non-Blocking-IO parameter (which I
> believe
 was
 added with v5.1.2 and does require HP patches be installed if they
> are
 not
 there already).

 One other item to make sure of is to check the required versions of
> your
 database and OS for each ARS version (the Compatibility Matrix).

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, December 28, 2010 1:48 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Massive upgrade challenge!!

 Hi,

 1. Install a new server on a new database
 2. Compare and apply manual changes to the system forms manually as
 desired
 3. Export/import def-file of your custom forms/applications/objects
 4. Use RRR|Chive to SYNC all your data to the new machine:
 https://www.rrr.se/cgi/rrrchive/main
 5. Use RRR|DefHideExpandBox to fix your layout:
 https://www