AW: AR 7.5 - Filters. Adding a wait time before the filter executes

[Dieter . Bertram]

Hi,
 
please be aware that:
1. waiting filters block one server thread
2. a push back might cause a (db) deadlock
 
Perhaps an waiting/queuing record might help, with an escalation running on 
it.
 
Or use an external (driver) script, fired with a run process (which is not such 
a good idea) .
 
br 
dieter



Von: Action Request System discussion list(ARSList) im Auftrag von Shafqat Ayaz
Gesendet: So 17.04.2011 01:17
An: arslist@ARSLIST.ORG
Betreff: Re: AR 7.5 - Filters. Adding a wait time before the filter executes


** 
Why don't you write back to your stage form from the other two forms? for 
example you could do a Push Fields back on After Submit from your other two 
forms. Have the filter check both values on Modify. I think that should work. 
Unless there is a specific reason that you don't want a Push back from the 
other two forms.

 


Shafqat Ayaz






From: LJ LongWing lj.longw...@gmail.com.

To: arslist@ARSLIST.ORG
Sent: Saturday, April 16, 2011 2:47 PM
Subject: Re: AR 7.5 - Filters. Adding a wait time before the filter executes


** 
Andre,
You could write one filter that does a setfield from your 'other' form to check 
if it's done, then have a second filter that fires a goto action before the 
first one until it returns the results you are looking forbut I don't think 
this is a very good idea...
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andre H
Sent: Saturday, April 16, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: AR 7.5 - Filters. Adding a wait time before the filter executes
 
** 
Hello,

Is there any way to add time to when a filter starts its execution?

I have a staging form that references 2 other forms and I need to add about 2
minutes of wait time to a filter that starts a filter guide. This filter needs 
to wait until
the processing of the other two forms are completed (Submit and Modify records)

Is there something that can be done to delay the start of the filter?

I want to keep everything in Filters and Filter Guides if possible.

Thanks,

Andre
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Answers Are_
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Gaurav Jaidka/OR2/AEPIN is out of the office.

[Gaurav Jaidka]

I will be out of the office starting  04/18/2011 and will not return until
04/27/2011.

I will respond to your message when I return. Contact Dawn Triplett
(200-3071) or Grant Summers (200-3063) with any Application issue.

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Re: new tool RRR|DefBPCU added

[Shinde, Vikram]

Try out this Developer Studio plug-in as well.

https://communities.bmc.com/communities/docs/DOC-14382

Regards,
Vikram


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 13, 2011 10:16 PM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|DefBPCU added

Hi All,

I have added a new free utility to help you get started with the new Best
Practice Development Mode in Remedy 7.6.04.

This utility will convert old definitions into Custom Objects before you
import them into your new server.

This would convert an old def-file to Custom objects:
C:\...rrrDefBPCU -i old63.def -o custom76.def -t cust -a

At the moment you can only convert to/from Base and Custom, but that is
still a great help if you want to avoid the BPCU-utility from BMC, hacking
with the driver-program, or doing save-as on each and every object...

The def-import-functionality in Dev Studio seems to double-check
everything, which makes it impossible to destroy your things. The downside
is that you need to delete the objects before you import the converted
definitions.

Note that this is not (yet) a replacement for the real BPCU-utility, as it
does not find your old ITSM-customizations and split these into Base and
Overlay.

Other interesting things I have learned during this endeavor, is that you
can not create Deployable Applications in Custom mode, nor can you Overlay
a Aeployable Applications. You can, however, add new forms to your
application in Best Practice Mode...

Download the tool from: https://www.rrr.se/cgi/tools/main#rrrDefBPCU

Please let me know how it works out, and if you are missing some kind of
functionality in the utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

usage: rrrDefBPCU -i old/cust/base.def [ -o custom.def ] -t { cust | base
} [ -v ] [ -a ] [ -e encoding ]

This utility converts your old or Base definitions to Custom objects, or
back from Custom to Base, for use in 7.6.04 in Best Practice Development
Mode (within Dev Studio).

This can come in handy if you want to import your old definitions, promote
current objects from Base to Custom, or vice versa.

Any objects, such as forms, filters, active-links, etc in your input
definition will be converted if needed.

Just import the output definition into your system.

NOTE that importing in place does not work to convert objects, for some
reason. The Remedy server will protest with ARERR 8861 - Base and overlay
object must be the same type.

-i is the old or base definition that you want to convert.

-o will be the resulting definition created by this tool, otherwise a
report of objects needing a change will be printed.

-t cust tells the utility in which format you want the target.

-a will include all input objects in the output definition, not only those
objects that were changed.

-e will set default encoding for input and output files. This is only
needed for old definition files where the encoding is not specified on the
first line.

-v verbose will print the status for all object names.

Please contact us at support.se if you would like to see any other
direction for your conversions, or have anything else to report.

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New version of ARSmarts 2.7.0 beta available for download

[Support]

**


  
  
Hello List,

We are pleased to inform you that a new version of ARSmarts 2.7.0
beta (build 254) is available for download on our website.

A list of issues fixed in this new build can be found in Updates.doc
(also available from our website).

You can download the new build from here :
http://www.arsmarts.com/Downloads
Password : R0l5s

Best regards.

Kas
  

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Mechanism for selective ticket creation from email

[Anuj DUA]

Hi All,

We are on Remedy6.3.   Need a mechanism to have the possibility to allow only 
selective users to create the email based ticket submission. We intend to use 
the OTB implementation at the core of this activity.

Basically - our apprehension is that once opened to allow ticket creation thru 
email - there can be anyone and everyone with required template to create 
ticket and this is what is to be restricted.

Any suggestion around this are welcome - is urgent.

With Regards,
Anuj Dua
199 6596


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Re: ITSM7.6 query

[Martinez, Marcelo A]

John,
ARS/MT/ITSM 7.6.04

This is what I ran and it worked:
http://MT:8080/arsys/forms/servername/HPD:Help+Desk/Best+Practice+View/?qual=%27Incident%20ID*%2B%27=%22INC_CAL_101%22

Since I don't have a INC001 the sting first returned an ARWARN that the INC 
did not exist.

HTH


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Saturday, April 16, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: ITSM7.6 query

Hello,

Can someone share with me what happens if they run this against a Midtier 7.6 
running ITSM:

http://host/arsys/forms/servername/HPD:Help+Desk/Best+Practice+View/?qual=%27Incident%20ID*%2B%27=%22INC0001%22

replacing host with their MT hostname and servername with the AR System server 
name. You may also want to replace the incident ID with one that exists (if 001 
doesn't exist).

Thanks,


John

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Re: ITSM7.6 query

[Andrew C Goodall]

What's wrong with it - it looks good to me, tried it on 7.6.04 sandbox
and it worked fine.

We use this all the time in our SQL SSRS reports

=http://midtierhost/arsys/forms/arserverhost/HPD%3AHelp+Desk/Best+P
ractice+View/?qual=%27Incident+ID*%2B%27%3D%22 
Fields!Incident_Number.Value  %22

e.g.

http://midtierhost/arsys/forms/arserverhost/HPD%3AHelp+Desk/Best+Pra
ctice+View/?qual=%27Incident+ID*%2B%27%3D%22INC0001%22

this is pretty similar to yours except for some extra html encoding of
special characters.


Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Saturday, April 16, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: ITSM7.6 query

Hello,

Can someone share with me what happens if they run this against a
Midtier 7.6 running ITSM:

http://host/arsys/forms/servername/HPD:Help+Desk/Best+Practice+View/?qua
l=%27Incident%20ID*%2B%27=%22INC0001%22

replacing host with their MT hostname and servername with the AR System
server name. You may also want to replace the incident ID with one that
exists (if 001 doesn't exist).

Thanks,


John


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Re: new tool RRR|DefBPCU added

[LJ LongWing]

Vikram,
I have some things that are base, and already have overlays on them, but in 
actuality, they are all customcan your tool be used to merge everything 
back together into one and make it custom, or do I need to delete all overlay 
making it base again, then convert to custom?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram
Sent: Monday, April 18, 2011 1:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: new tool RRR|DefBPCU added

Try out this Developer Studio plug-in as well.

https://communities.bmc.com/communities/docs/DOC-14382

Regards,
Vikram


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 13, 2011 10:16 PM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|DefBPCU added

Hi All,

I have added a new free utility to help you get started with the new Best
Practice Development Mode in Remedy 7.6.04.

This utility will convert old definitions into Custom Objects before you
import them into your new server.

This would convert an old def-file to Custom objects:
C:\...rrrDefBPCU -i old63.def -o custom76.def -t cust -a

At the moment you can only convert to/from Base and Custom, but that is
still a great help if you want to avoid the BPCU-utility from BMC, hacking
with the driver-program, or doing save-as on each and every object...

The def-import-functionality in Dev Studio seems to double-check
everything, which makes it impossible to destroy your things. The downside
is that you need to delete the objects before you import the converted
definitions.

Note that this is not (yet) a replacement for the real BPCU-utility, as it
does not find your old ITSM-customizations and split these into Base and
Overlay.

Other interesting things I have learned during this endeavor, is that you
can not create Deployable Applications in Custom mode, nor can you Overlay
a Aeployable Applications. You can, however, add new forms to your
application in Best Practice Mode...

Download the tool from: https://www.rrr.se/cgi/tools/main#rrrDefBPCU

Please let me know how it works out, and if you are missing some kind of
functionality in the utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

usage: rrrDefBPCU -i old/cust/base.def [ -o custom.def ] -t { cust | base
} [ -v ] [ -a ] [ -e encoding ]

This utility converts your old or Base definitions to Custom objects, or
back from Custom to Base, for use in 7.6.04 in Best Practice Development
Mode (within Dev Studio).

This can come in handy if you want to import your old definitions, promote
current objects from Base to Custom, or vice versa.

Any objects, such as forms, filters, active-links, etc in your input
definition will be converted if needed.

Just import the output definition into your system.

NOTE that importing in place does not work to convert objects, for some
reason. The Remedy server will protest with ARERR 8861 - Base and overlay
object must be the same type.

-i is the old or base definition that you want to convert.

-o will be the resulting definition created by this tool, otherwise a
report of objects needing a change will be printed.

-t cust tells the utility in which format you want the target.

-a will include all input objects in the output definition, not only those
objects that were changed.

-e will set default encoding for input and output files. This is only
needed for old definition files where the encoding is not specified on the
first line.

-v verbose will print the status for all object names.

Please contact us at support.se if you would like to see any other
direction for your conversions, or have anything else to report.

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RKM 7.6.03 installation Query

[Prasanth Prabhakaran]

Hi Experts,



  I'm planning to install FTS in my current ITSM 7.6.03 environment, I
would like to get some advice from the experts and from those who have
already done the installation.RKM is already installed, what are all the
best practices which I need to follow.



OS :- SunOS 5.10





Thanks  Regards

Prasanth.P


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Re: new tool RRR|DefBPCU added

[LJ LongWing]

Or in other words, I need a way to push Overlay changes to base, so that I can 
convert base to Custom, or a context menu that just allows the merging of 
overlay to base and move it to custom automatically :)

-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Monday, April 18, 2011 8:13 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: new tool RRR|DefBPCU added

Vikram,
I have some things that are base, and already have overlays on them, but in 
actuality, they are all customcan your tool be used to merge everything 
back together into one and make it custom, or do I need to delete all overlay 
making it base again, then convert to custom?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram
Sent: Monday, April 18, 2011 1:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: new tool RRR|DefBPCU added

Try out this Developer Studio plug-in as well.

https://communities.bmc.com/communities/docs/DOC-14382

Regards,
Vikram


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 13, 2011 10:16 PM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|DefBPCU added

Hi All,

I have added a new free utility to help you get started with the new Best
Practice Development Mode in Remedy 7.6.04.

This utility will convert old definitions into Custom Objects before you
import them into your new server.

This would convert an old def-file to Custom objects:
C:\...rrrDefBPCU -i old63.def -o custom76.def -t cust -a

At the moment you can only convert to/from Base and Custom, but that is
still a great help if you want to avoid the BPCU-utility from BMC, hacking
with the driver-program, or doing save-as on each and every object...

The def-import-functionality in Dev Studio seems to double-check
everything, which makes it impossible to destroy your things. The downside
is that you need to delete the objects before you import the converted
definitions.

Note that this is not (yet) a replacement for the real BPCU-utility, as it
does not find your old ITSM-customizations and split these into Base and
Overlay.

Other interesting things I have learned during this endeavor, is that you
can not create Deployable Applications in Custom mode, nor can you Overlay
a Aeployable Applications. You can, however, add new forms to your
application in Best Practice Mode...

Download the tool from: https://www.rrr.se/cgi/tools/main#rrrDefBPCU

Please let me know how it works out, and if you are missing some kind of
functionality in the utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

usage: rrrDefBPCU -i old/cust/base.def [ -o custom.def ] -t { cust | base
} [ -v ] [ -a ] [ -e encoding ]

This utility converts your old or Base definitions to Custom objects, or
back from Custom to Base, for use in 7.6.04 in Best Practice Development
Mode (within Dev Studio).

This can come in handy if you want to import your old definitions, promote
current objects from Base to Custom, or vice versa.

Any objects, such as forms, filters, active-links, etc in your input
definition will be converted if needed.

Just import the output definition into your system.

NOTE that importing in place does not work to convert objects, for some
reason. The Remedy server will protest with ARERR 8861 - Base and overlay
object must be the same type.

-i is the old or base definition that you want to convert.

-o will be the resulting definition created by this tool, otherwise a
report of objects needing a change will be printed.

-t cust tells the utility in which format you want the target.

-a will include all input objects in the output definition, not only those
objects that were changed.

-e will set default encoding for input and output files. This is only
needed for old definition files where the encoding is not specified on the
first line.

-v verbose will print the status for all object names.

Please contact us at support.se if you would like to see any other
direction for your conversions, or have anything else to report.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 20.04.2011)

[Robert . 2 . Kern]

Ich bin bis 20.04.2011 abwesend.

Please contact your Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  Re:
ITSM7.6 query gesendet am 18.04.2011 15:58:25.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
diese Person abwesend ist.

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Re: RKM 7.6.03 installation Query

[Easter, David]

If RKM 7.6.0x is already installed, then you've already installed FTS - since 
FTS is a pre-requisite for RKM 7.6.0x.   No need to do a further installation.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:14 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.6.03 installation Query

**
Hi Experts,

  I'm planning to install FTS in my current ITSM 7.6.03 environment, I would 
like to get some advice from the experts and from those who have already done 
the installation.RKM is already installed, what are all the best practices 
which I need to follow.

OS :- SunOS 5.10


Thanks  Regards
Prasanth.P

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this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
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email.

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Re: AR 7.5 - Filters. Adding a wait time before the filter executes

[Brittain, Mark]

Can't tell if you are processing one record on the 2 other forms or groups of 
records so I will assume it is one record each. Instead of thinking of it as 
waiting on the other forms, take the approach of when to tell the staging form 
to go.

LJ is on the right track where there needs to be some piece of data that tells 
the staging form to go. If the forms are processed in sequence, then maybe you 
can use the last modified date on the second form to push the go signal to 
staging form.  If you are processing a lot of records, then you might consider 
pushing the results to a pre-staging form that then issues the go. Join form 
might be another option to look at.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Saturday, April 16, 2011 5:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR 7.5 - Filters. Adding a wait time before the filter executes

**
Andre,
You could write one filter that does a setfield from your 'other' form to check 
if it's done, then have a second filter that fires a goto action before the 
first one until it returns the results you are looking forbut I don't think 
this is a very good idea...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andre H
Sent: Saturday, April 16, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: AR 7.5 - Filters. Adding a wait time before the filter executes

**
Hello,

Is there any way to add time to when a filter starts its execution?

I have a staging form that references 2 other forms and I need to add about 2
minutes of wait time to a filter that starts a filter guide. This filter needs 
to wait until
the processing of the other two forms are completed (Submit and Modify records)

Is there something that can be done to delay the start of the filter?

I want to keep everything in Filters and Filter Guides if possible.

Thanks,

Andre

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Archiving Audit Logs

[Meyer, Jennifer L]

Is anyone currently archiving Audit Logs?  If so, what method are you using to 
select the logs to archive?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: RKM 7.6.03 installation Query

[Prasanth Prabhakaran]

Thanks David..I have licensed the FTS and now I'm able to see the tab
FTS in the server information page but I'm getting the error 
Multi-form search feature is not available without a full text license
(ARERR 692) while doing a search(user is an RKM admin and have a fixed
full text license).



Thanks  Regards

Prasanth.P

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



**

If RKM 7.6.0x is already installed, then you've already installed FTS -
since FTS is a pre-requisite for RKM 7.6.0x.   No need to do a further
installation.



-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:14 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.6.03 installation Query



**

Hi Experts,



  I'm planning to install FTS in my current ITSM 7.6.03 environment, I
would like to get some advice from the experts and from those who have
already done the installation.RKM is already installed, what are all the
best practices which I need to follow.



OS :- SunOS 5.10





Thanks  Regards

Prasanth.P

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email.

www.wipro.com

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email. 

www.wipro.com

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Re: Overlay and custom in 7.6.4

[strauss]

Another day, another adventure with BMC software.

Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS, Atrium 
Core, ITSM, SRM, SLM, RKM), or at least I think I have.  There were all sorts 
of errors on every one of the upgrades, with Atrium having to be run twice 
before everything said it succeeded (AIE failed on the first try, and 
SHARE:Application_Properties still says it is 7.1.00.004), so I opened several 
Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM.  This 
morning I am going to try to move on with Steps 13 and 14, and the first thing 
I noticed was that the upgrades created 6 new form overlays entirely on their 
own!  No telling what I'll find in workflow, but it appears that the ITSM 
7.5.00 stage within the 7.6.04 upgrade created these new forms, then when the 
7.6.04 stage ran it created the 7.5 - 7.6.04 differences as overlays.  I am 
pretty sure that this is NOT what we were told would happen to origin objects 
during patches and upgrades, but I could be wrong.

Audit Forms:
CHG:ChangeRequest_AuditLogSystem
CTM:AuditLogSystem
HPD:HelpDesk_AuditLogSystem
PBM:Problem_AuditLogSystem
SRM:SR_AuditLog
TMS:AuditLogSystem

Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest reflect 
differences between 7.5.00 and 7.6.04 - usually a new index and several odd 
form properties. 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ 

Re: RKM 7.6.03 installation Query

[Easter, David]

Ø  fixed full text license

FTS in AR System 7.6.0x is no longer user based.  Therefore you can't have a 
fixed full text license.   FTS in AR System 7.6.0x is a server (group) 
license add-on.  Enable the FTS application license and you will not see that 
error.   This, of course, assuming that you purchased the ITSM Suite solution 
pack, which contains the FTS server license at no additional charge.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**
Thanks David..I have licensed the FTS and now I'm able to see the tab FTS in 
the server information page but I'm getting the error  Multi-form search 
feature is not available without a full text license (ARERR 692) while doing a 
search(user is an RKM admin and have a fixed full text license).

Thanks  Regards
Prasanth.P
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**
If RKM 7.6.0x is already installed, then you've already installed FTS - since 
FTS is a pre-requisite for RKM 7.6.0x.   No need to do a further installation.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:14 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.6.03 installation Query

**
Hi Experts,

  I'm planning to install FTS in my current ITSM 7.6.03 environment, I would 
like to get some advice from the experts and from those who have already done 
the installation.RKM is already installed, what are all the best practices 
which I need to follow.

OS :- SunOS 5.10


Thanks  Regards
Prasanth.P

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
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Re: RKM 7.6.03 installation Query

[Prasanth Prabhakaran]

Hi David,



Thank you very much for helping me with this J



Could you please flash some more light on Enable the FTS application license  
I have applied the license type BMC Remedy Full Text Search are you talking 
about this ?



Thanks  Regards

Prasanth.P

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 9:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



**

Ø  fixed full text license



FTS in AR System 7.6.0x is no longer user based.  Therefore you can't have a 
fixed full text license.   FTS in AR System 7.6.0x is a server (group) 
license add-on.  Enable the FTS application license and you will not see that 
error.   This, of course, assuming that you purchased the ITSM Suite solution 
pack, which contains the FTS server license at no additional charge.



-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



**

Thanks David..I have licensed the FTS and now I'm able to see the tab FTS in 
the server information page but I'm getting the error  Multi-form search 
feature is not available without a full text license (ARERR 692) while doing a 
search(user is an RKM admin and have a fixed full text license).



Thanks  Regards

Prasanth.P

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



**

If RKM 7.6.0x is already installed, then you've already installed FTS - since 
FTS is a pre-requisite for RKM 7.6.0x.   No need to do a further installation.



-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:14 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.6.03 installation Query



**

Hi Experts,



  I'm planning to install FTS in my current ITSM 7.6.03 environment, I would 
like to get some advice from the experts and from those who have already done 
the installation.RKM is already installed, what are all the best practices 
which I need to follow.



OS :- SunOS 5.10





Thanks  Regards

Prasanth.P

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


Please do not print this email unless it is absolutely necessary. 

The information 

Re: Overlay and custom in 7.6.4

[strauss]

Further, for those of you trying to upgrade the ITSM suite to 7.6.04, all of 
the application upgrades threw errors and reported missing objects in the 
Health Checks, and I opened Issues on these errors last week (added SLM and RKM 
to SRM today from Friday's installs), I have started to get indications from 
support that every app failed to install multiple objects during the upgrades 
and I will need to go back and import various def files by hand.  At this point 
I see no reason to have any confidence that you could upgrade a Staging Server 
and actually put that same system into production safely; I'm still planning to 
migrate all data and the overlay objects to a server with a clean 7.6.04 
install, hoping that it is missing less objects.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Monday, April 18, 2011 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and custom in 7.6.4

Another day, another adventure with BMC software.

Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS, Atrium 
Core, ITSM, SRM, SLM, RKM), or at least I think I have.  There were all sorts 
of errors on every one of the upgrades, with Atrium having to be run twice 
before everything said it succeeded (AIE failed on the first try, and 
SHARE:Application_Properties still says it is 7.1.00.004), so I opened several 
Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM.  This 
morning I am going to try to move on with Steps 13 and 14, and the first thing 
I noticed was that the upgrades created 6 new form overlays entirely on their 
own!  No telling what I'll find in workflow, but it appears that the ITSM 
7.5.00 stage within the 7.6.04 upgrade created these new forms, then when the 
7.6.04 stage ran it created the 7.5 - 7.6.04 differences as overlays.  I am 
pretty sure that this is NOT what we were told would happen to origin objects 
during patches and upgrades, but I could be wrong.

Audit Forms:
CHG:ChangeRequest_AuditLogSystem
CTM:AuditLogSystem
HPD:HelpDesk_AuditLogSystem
PBM:Problem_AuditLogSystem
SRM:SR_AuditLog
TMS:AuditLogSystem

Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest reflect 
differences between 7.5.00 and 7.6.04 - usually a new index and several odd 
form properties. 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ 

does remedy expose any stats/counters to perfmon or WMI on windows platform?

[Andrew C Goodall]

Does anybody know if Remedy exposes any counters for tracking
performance of their applications in perfmon or WMI on windows?

 

This is besides the regular process counters available for checking
memory + CPU utilization.

 

e.g. requests/transactions per second.

 

I'm looking for monitoring capabilities on application and web server
performance specific to the Remedy ARS and Midtier applications. 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
http://www.jcp.com/  |  

 

/prefont face=monospacesize=-3brThe information transmitted is 
intended only for the person or entity to which it is addressed and brmay 
contain confidential and/or privileged material.  If the reader of this message 
is not the intendedbrrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,brdistribution or copying of this 
message including any attachments is strictly prohibited.   If you are 
notbrthe intended recipient, please contact the sender and delete the 
material from any computer.brpre

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: RKM 7.6.03 installation Query

[Easter, David]

Yes, the license name is BMC Remedy Full Text Search and the value in the 
Add/Remove License console needs to be set to 1.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 08:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**
Hi David,

Thank you very much for helping me with this :)

Could you please flash some more light on Enable the FTS application license  
I have applied the license type BMC Remedy Full Text Search are you talking 
about this ?

Thanks  Regards
Prasanth.P
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 9:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**

Ø  fixed full text license

FTS in AR System 7.6.0x is no longer user based.  Therefore you can't have a 
fixed full text license.   FTS in AR System 7.6.0x is a server (group) 
license add-on.  Enable the FTS application license and you will not see that 
error.   This, of course, assuming that you purchased the ITSM Suite solution 
pack, which contains the FTS server license at no additional charge.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**
Thanks David..I have licensed the FTS and now I'm able to see the tab FTS in 
the server information page but I'm getting the error  Multi-form search 
feature is not available without a full text license (ARERR 692) while doing a 
search(user is an RKM admin and have a fixed full text license).

Thanks  Regards
Prasanth.P
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

**
If RKM 7.6.0x is already installed, then you've already installed FTS - since 
FTS is a pre-requisite for RKM 7.6.0x.   No need to do a further installation.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prasanth Prabhakaran
Sent: Monday, April 18, 2011 07:14 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.6.03 installation Query

**
Hi Experts,

  I'm planning to install FTS in my current ITSM 7.6.03 environment, I would 
like to get some advice from the experts and from those who have already done 
the installation.RKM is already installed, what are all the best practices 
which I need to follow.

OS :- SunOS 5.10


Thanks  Regards
Prasanth.P

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or 

Re: RKM 7.6.03 installation Query

[Andrew C Goodall]

 

FYI - there is a known defect SW00389429 in which you need to apply 3
FTS licenses for ITSM data import to work.

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
http://www.jcp.com/  | 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query

 

Yes, the license name is BMC Remedy Full Text Search and the value in
the Add/Remove License console needs to be set to 1.

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend
WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
/prefont face=monospacesize=-3brThe information transmitted is 
intended only for the person or entity to which it is addressed and brmay 
contain confidential and/or privileged material.  If the reader of this message 
is not the intendedbrrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,brdistribution or copying of this 
message including any attachments is strictly prohibited.   If you are 
notbrthe intended recipient, please contact the sender and delete the 
material from any computer.brpre

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: No Email Service on Installation

[patrick zandi]

This bit me this weekend.. Err.. spent hours on this..
stupid file, (which all the installers need to DELETE on startup) is not
getting deleted..
so it IGNORES your selections..

Frustration another QA problem...


On Mon, Feb 21, 2011 at 10:47 AM, Pargeter, Christie :CO IS 
cparg...@lhs.org wrote:

 **
 When I did an install of ARS 7.6.3 and email I tried to configure my
 Incoming email at install and it prevented the service to be installed.
 Here is what I got from BMC that finally fixed it.  I delete most of the
 references to email in this file and tried again without trying to configure
 incoming during the installer but after it was installed.


 The user name and password are likely in the install configuration file

 ARSystemInstalledConfiguration.xml. This file is in the directory where

 AR Server is being installed. Please delete it and then retry the

 install. It should work this time around.

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Sharon Menachem
 *Sent:* Saturday, February 19, 2011 11:55 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: No Email Service on Installation

 **

 ~f3 resolves to the directory where aremail is installed.



 Chris, I have been on the phone with someone  from BMC for the past 2 hours
 among other trying to get the service created manually but it just isn't
 working.



 Right now email is running using emailstart.bat and with Outlook open it
 even manages to parse the emails into the system.



 I'll wait and see what 2nd level support has to offer.



 Thanks,

 Sharon



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza
 *Sent:* Sunday, February 20, 2011 9:47 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: No Email Service on Installation



 **

 Your batch file refers to a path starting with f3\ ... what drive is that?



 Joe



 *From:* Sharon Menachem smena...@rollins.com

 *Sent:* Saturday, February 19, 2011 9:07 PM

 *Newsgroups:* public.remedy.arsystem.general

 *To:* arslist@ARSLIST.ORG

 *Subject:* No Email Service on Installation



 **

 Hi All,



 I am in the process of installing a new production server - Win2003 ARS 7.5
 p 3 on SQL 2005 - as a result of a hardware crash. I have installed and
 reinstalled over and over and no matter what I do the email service is not
 installed. The email engine itself is installed as I can send out an email
 from remedy. However without the service I don't have incoming email.



 I have tried to create a service using the armaild.bat but all it does is
 run lines and lines of code and it does nothing.



 This is the syntax of the armaild.bat file that I am using:



 armaild.bat -install BMC Remedy Email Engine - rwrmdyah202 C:\Program
 Files\Java\jre6\bin\java.dll-Djava.library.path=d:\program files\bmc
 software\arsystem\aremail
 -Djava.class.path=%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;.
 -start com.bmc.arsys.emaildaemon.EmailDaemon -out %~f3\logs\stdout.log
 -err %~f3\logs\stderr.log -current d:\program files\bmc
 software\arsystem\aremail



 What am I doing wrong?



 Thanks,



 Sharon



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-- 
Patrick Zandi

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Disable messages in browser Prompt Bar in 7.6.04

[Tony Cesaro]

I've searched the documentation, communities and ARSList, but have not been
able to figure out how to get error messages to be a popup causing the user
to click OK, rather than appearing in a prompt bar at the top of the
browser window.  I've seen it in release notes as a feature, but I haven't
found a way to return this to the previous functionality.  This change makes
meaningful error messages less noticeable and thus will cause more user
questions rather than being able to read a message with instructions on what
to do and being forced to click OK before continuing.  Thanks to anyone who
has figured this out, or figured out that it is not possible to configure
this behavior.

Regards,

Tony Cesaro
aces...@gmail.com
http://amcpu.org

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Re: Disable messages in browser Prompt Bar in 7.6.04

[LJ LongWing]

Elementary my dear Watson, modify the workflow and uncheck the 'Display in
Prompt bar' checkbox for the AL that's performing the action.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Cesaro
Sent: Monday, April 18, 2011 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Disable messages in browser Prompt Bar in 7.6.04

 

** I've searched the documentation, communities and ARSList, but have not
been able to figure out how to get error messages to be a popup causing the
user to click OK, rather than appearing in a prompt bar at the top of the
browser window.  I've seen it in release notes as a feature, but I haven't
found a way to return this to the previous functionality.  This change makes
meaningful error messages less noticeable and thus will cause more user
questions rather than being able to read a message with instructions on what
to do and being forced to click OK before continuing.  Thanks to anyone who
has figured this out, or figured out that it is not possible to configure
this behavior.

Regards,

Tony Cesaro
aces...@gmail.com
http://amcpu.org
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 


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Strange Database Log Results

[Brittain, Mark]

Hi All ,

I have some very strange behavior in a pair of table fields with a different 
form in each table. The first form SQL shows as expected. One list queue to 
match the search criteria and the second to display the columns.  On the second 
form/table I get the same but then I get the fast queue to get all the fields, 
a fast queue to get the attachments, and finally a fast queue to get the status 
history.



The tables are set up the same and any active links running in the background 
are the same. Anybody have any ideas on what might be happening here?



ARS 6.3 Patch 20, with Oracle 9.2, on SunOS 5.9



Thanks

Mark

First Form Table SQL
SQL  TID: 37 RPC ID: 0007514328 Queue: List   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:20.6081 */SELECT 
T142.C1,T142.C1,C536870919,C536871013,C7,C536870926,C536870918,C536870921,C600100085,C60001,C536870999,C3,C536870974,T142.C1
 FROM T142 WHERE (((T142.C7  4) AND (T142.C536870950 = 'Mark Brittain')) AND 
(T142.C4 = 'IT - Applications')) ORDER BY 14 DESC

SQL  TID: 37 RPC ID: 0007514329 Queue: List   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:20.7541 */SELECT 
T142.C1,T142.C1,C3,C6,C7,C536870921,C536870919,C536871013,C536870930,C60913,C4,C536870950,C600100179,C600100180,T142.C1
 FROM T142 WHERE ('TT#02129563' = T142.C1) ORDER BY 15 ASC

Second Form Table SQL
SQL  TID: 37 RPC ID: 0007514402 Queue: List   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:46.3599 */SELECT 
T141.C1,T141.C1,C536870913,C536870992,C7,C536870964,C536870965,C536870987,C600100085,C60001,C600100019,C536871104,C3,C536870919,T141.C1
 FROM T141 WHERE (((T141.C7  3) AND (T141.C4 = 'Mark Brittain')) AND 
(T141.C536870950 = 'IT - Applications')) ORDER BY 15 DESC

SQL  TID: 37 RPC ID: 0007514403 Queue: List   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:46.6713 */SELECT 
T141.C1,T141.C1,C7,C3,C536870913,C536870992,C536870916,C536870950,C4,C536870929,C600100179,C600100180
 FROM T141 WHERE ('CR000369393' = T141.C1) ORDER BY 1 ASC

Full Second Form SQL
SQL  TID: 36 RPC ID: 0007514404 Queue: Fast   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:46.7336 */SELECT 
C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C10005,C11000,C536870912,C536870913,C536870914,C536870915,C536870916,C536870917,C536870918,C536870919,C536870920,C536870921,C536870922,C536870923,C536870924,0,C536870928,C536870929,C536870930,C536870931,C536870932,C5368
Second Form Attachments
SQL  TID: 36 RPC ID: 0007514404 Queue: Fast   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:46.7719 */SELECT 
CO536870925,CC536870925,C536870925,CO536871040,CC536871040,C536871040,CO536871041,CC536871041,C536871041,CO536871042,CC536871042,C536871042,CO536871043,CC536871043,C536871043,CO600100146,CC600100146,C600100146,CO600100147,CC600100147,C600100147,CO600100148,CC600100148,C600100148,CO900090048,CC900090048,C900090048,CO900090050,CC900090050,C900090050,CO900090052,CC900090052,C900090052,CO900090060,CC900090060,C900090060,CO900090061,CC900090061,C900090061,CO900090064,CC900090064,C900090064
 FROM B141 WHERE C1 = 'CR000369393'

Second Form Status History
SQL  TID: 36 RPC ID: 0007514404 Queue: Fast   Client-RPC: 
390620USER: mbrittain  /* Mon Apr 18 2011 
15:08:46.7784 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5 FROM H141 
WHERE entryId = 'CR000369393'



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web service set-fields filters on display only forms

[Andrew Hicox]

Has anyone else run into this?

When creating or modifying a filter with a set-fields action that has a web 
service data source:

Field ID is not related to this form: 8, 311

this seems to be the case on dev-studio for 7.6.003 and 7.6.004 ... but seems 
to still work correctly on aradmin?

anyone know of a solution or workaround?

thanks,

-Andy
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Re: Overlay and custom in 7.6.4

[Jase Brandon]

Hello All,
We upgraded a development 7.1 server to 7.6.04 and are getting the below
error that I cannot resolve. After a week -  BMC Support is stumped as well.
Please see SQL log below - Does anyone have any ideas what is causing this?
I've looked up C301610100 and it's 'SLMTableKeywordLookup', but I don't
understand what Multiple Step OLE DB operations generated errors - means.
Anyone? :-)

Thanks,

Jase


SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER:
jbran...@qualitytech.comjblassing...@qualitytech.com
 Overlay-Group: 1  /* Thu Apr 07 2011 16:45:55.2840 */SELECT
C301610100 FROM T1024 WHERE C1 = 'INC00242817'

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER:
jbran...@qualitytech.comjblassing...@qualitytech.com
 Overlay-Group: 1  /* Thu Apr 07 2011 16:45:55.2840 */OK

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER:
jbran...@qualitytech.comjblassing...@qualitytech.com
 Overlay-Group: 1  /* Thu Apr 07 2011 16:45:55.2840 */Setting LOB
into the above row ...

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER:
jbran...@qualitytech.comjblassing...@qualitytech.com
 Overlay-Group: 1  /* Thu Apr 07 2011 16:45:55.2840 */*** ERROR
***  Multiple-step OLE DB operation generated errors. Check each OLE DB
status value, if available. No work was done. (HRESULT: 0X80040E21)


On Mon, Apr 18, 2011 at 12:48 PM, strauss stra...@unt.edu wrote:

 Further, for those of you trying to upgrade the ITSM suite to 7.6.04, all
 of the application upgrades threw errors and reported missing objects in the
 Health Checks, and I opened Issues on these errors last week (added SLM and
 RKM to SRM today from Friday's installs), I have started to get indications
 from support that every app failed to install multiple objects during the
 upgrades and I will need to go back and import various def files by hand.
  At this point I see no reason to have any confidence that you could upgrade
 a Staging Server and actually put that same system into production safely;
 I'm still planning to migrate all data and the overlay objects to a server
 with a clean 7.6.04 install, hoping that it is missing less objects.

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of strauss
 Sent: Monday, April 18, 2011 10:22 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Overlay and custom in 7.6.4

 Another day, another adventure with BMC software.

 Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS,
 Atrium Core, ITSM, SRM, SLM, RKM), or at least I think I have.  There were
 all sorts of errors on every one of the upgrades, with Atrium having to be
 run twice before everything said it succeeded (AIE failed on the first try,
 and SHARE:Application_Properties still says it is 7.1.00.004), so I opened
 several Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM.
  This morning I am going to try to move on with Steps 13 and 14, and the
 first thing I noticed was that the upgrades created 6 new form overlays
 entirely on their own!  No telling what I'll find in workflow, but it
 appears that the ITSM 7.5.00 stage within the 7.6.04 upgrade created these
 new forms, then when the 7.6.04 stage ran it created the 7.5 - 7.6.04
 differences as overlays.  I am pretty sure that this is NOT what we were
 told would happen to origin objects during patches and upgrades, but I could
 be wrong.

 Audit Forms:
 CHG:ChangeRequest_AuditLogSystem
 CTM:AuditLogSystem
 HPD:HelpDesk_AuditLogSystem
 PBM:Problem_AuditLogSystem
 SRM:SR_AuditLog
 TMS:AuditLogSystem

 Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest
 reflect differences between 7.5.00 and 7.6.04 - usually a new index and
 several odd form properties.

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/


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Re: Disable messages in browser Prompt Bar in 7.6.04

[Tony Cesaro]

Thanks for the feedback, LJ.  Although this will work for Message actions in
ALs, error messages that appear from Set Fields action If No Requests Match
- Display 'No Match' Error configuration still appear in the new web
browser Prompt Bar in which there is no 'Display in Prompt Bar' check box
for.  Basically, I would like to disable this Prompt Bar display of
messages in the Mid-Tier interface altogether.

Regards,

Tony Cesaro
aces...@gmail.com
http://amcpu.org



On Mon, Apr 18, 2011 at 3:00 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 Elementary my dear Watson, modify the workflow and uncheck the ‘Display in
 Prompt bar’ checkbox for the AL that’s performing the action.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Tony Cesaro
 *Sent:* Monday, April 18, 2011 12:29 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Disable messages in browser Prompt Bar in 7.6.04



 ** I've searched the documentation, communities and ARSList, but have not
 been able to figure out how to get error messages to be a popup causing the
 user to click OK, rather than appearing in a prompt bar at the top of the
 browser window.  I've seen it in release notes as a feature, but I haven't
 found a way to return this to the previous functionality.  This change makes
 meaningful error messages less noticeable and thus will cause more user
 questions rather than being able to read a message with instructions on what
 to do and being forced to click OK before continuing.  Thanks to anyone who
 has figured this out, or figured out that it is not possible to configure
 this behavior.


 Regards,

 Tony Cesaro
 aces...@gmail.com
 http://amcpu.org
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Disable messages in browser Prompt Bar in 7.6.04

[Easter, David]

Refer to Chapter 6 Configuring servers and clients in:

BMC Remedy Action Request System 7.6.04 Configuration Guide

28-Jan-2011

PDFhttp://documents.bmc.com/supportu/documents/39/75/183975/183975.pdf


User Prompt Bar For
Specifies whether system messages appear in the prompt bar or a pop-up box. The 
options are:
„ Notes and Warnings (default)—Notes and warnings will appear in the prompt 
bar, but Errors will appear in a pop-up box.
„ All System Messages—All system messages will appear in the prompt bar.
„ None, Show in Popup—No messages will appear in a prompt bar. Instead, all 
messages will appear in a pop-up box.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Cesaro
Sent: Monday, April 18, 2011 02:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable messages in browser Prompt Bar in 7.6.04

** Thanks for the feedback, LJ.  Although this will work for Message actions in 
ALs, error messages that appear from Set Fields action If No Requests Match - 
Display 'No Match' Error configuration still appear in the new web browser 
Prompt Bar in which there is no 'Display in Prompt Bar' check box for.  
Basically, I would like to disable this Prompt Bar display of messages in the 
Mid-Tier interface altogether.

Regards,

Tony Cesaro
aces...@gmail.commailto:aces...@gmail.com
http://amcpu.org


On Mon, Apr 18, 2011 at 3:00 PM, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:
**
Elementary my dear Watson, modify the workflow and uncheck the ‘Display in 
Prompt bar’ checkbox for the AL that’s performing the action.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tony 
Cesaro
Sent: Monday, April 18, 2011 12:29 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Disable messages in browser Prompt Bar in 7.6.04

** I've searched the documentation, communities and ARSList, but have not been 
able to figure out how to get error messages to be a popup causing the user to 
click OK, rather than appearing in a prompt bar at the top of the browser 
window.  I've seen it in release notes as a feature, but I haven't found a 
way to return this to the previous functionality.  This change makes meaningful 
error messages less noticeable and thus will cause more user questions rather 
than being able to read a message with instructions on what to do and being 
forced to click OK before continuing.  Thanks to anyone who has figured this 
out, or figured out that it is not possible to configure this behavior.


Regards,

Tony Cesaro
aces...@gmail.commailto:aces...@gmail.com
http://amcpu.org
_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

Jack Hobbs is out of the office.

[Jack Hobbs]

I will be out of the office starting  19/04/2011 and will not return until
10/05/2011.

I will respond to your message when I return, alternatively please contact
the IT servicedesk. Regards

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the originator of the 
message. This footer also confirms that this email message has been scanned for 
the presence of computer viruses.

Any views expressed in this message are those of the individual sender, except 
where the sender specifies and with authority, states them to be the views of 
Aggregate Industries.

Aggregate Industries Limited,  Registered in England Number 5655952. Registered 
Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ.

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Re: web service set-fields filters on display only forms

[LJ LongWing]

Andrew,
Yes, I have experienced this before, and have had to convert my efforts to
consume web services to be on regular forms.  It doesn't make sense, but you
cannot consume a web service on a display only form because of the fact that
the WebService plugin actually stores its definition as a setfield to field
8 in the DB.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent: Monday, April 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: web service set-fields filters on display only forms

Has anyone else run into this?

When creating or modifying a filter with a set-fields action that has a web
service data source:

Field ID is not related to this form: 8, 311

this seems to be the case on dev-studio for 7.6.003 and 7.6.004 ... but
seems to still work correctly on aradmin?

anyone know of a solution or workaround?

thanks,

-Andy

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Re: Overlay and custom in 7.6.4

[LJ LongWing]

Jase,

I came across this about a week ago myself.  I was getting it on search
menus attached to view forms.  According to all of the research I was able
to do online the error is basically indicating that some sort of type
conversion is occurring that's not supported.  My specifics in case they
help are 7.6.4 on Windows 2003 connecting to a remote SQL Server 2008 R2 DB.
In the environment in question I had also recently installed the 2008 client
tools on the machine (not sure if that's important or not).  Any/All
information you can provide that you find out from support is appreciated.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Monday, April 18, 2011 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and custom in 7.6.4

 

** Hello All,
We upgraded a development 7.1 server to 7.6.04 and are getting the below
error that I cannot resolve. After a week -  BMC Support is stumped as well.
Please see SQL log below - Does anyone have any ideas what is causing this?
I've looked up C301610100 and it's 'SLMTableKeywordLookup', but I don't
understand what Multiple Step OLE DB operations generated errors - means.
Anyone? :-)

Thanks,

Jase



SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER: jbran...@qualitytech.com
mailto:jblassing...@qualitytech.com   Overlay-Group: 1
 /* Thu Apr 07 2011 16:45:55.2840 */SELECT C301610100 FROM T1024 WHERE C1 =
'INC00242817'

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER: jbran...@qualitytech.com
mailto:jblassing...@qualitytech.com   Overlay-Group: 1
 /* Thu Apr 07 2011 16:45:55.2840 */OK

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER: jbran...@qualitytech.com
mailto:jblassing...@qualitytech.com   Overlay-Group: 1
 /* Thu Apr 07 2011 16:45:55.2840 */Setting LOB into the above row ...

SQL  TID: 001488 RPC ID: 200317 Queue: Fast  
Client-RPC: 390620USER: jbran...@qualitytech.com
mailto:jblassing...@qualitytech.com   Overlay-Group: 1
 /* Thu Apr 07 2011 16:45:55.2840 */*** ERROR ***  Multiple-step OLE DB
operation generated errors. Check each OLE DB status value, if available. No
work was done. (HRESULT: 0X80040E21)

 

On Mon, Apr 18, 2011 at 12:48 PM, strauss stra...@unt.edu wrote:

Further, for those of you trying to upgrade the ITSM suite to 7.6.04, all of
the application upgrades threw errors and reported missing objects in the
Health Checks, and I opened Issues on these errors last week (added SLM and
RKM to SRM today from Friday's installs), I have started to get indications
from support that every app failed to install multiple objects during the
upgrades and I will need to go back and import various def files by hand.
At this point I see no reason to have any confidence that you could upgrade
a Staging Server and actually put that same system into production safely;
I'm still planning to migrate all data and the overlay objects to a server
with a clean 7.6.04 install, hoping that it is missing less objects.


Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss

Sent: Monday, April 18, 2011 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and custom in 7.6.4

Another day, another adventure with BMC software.

Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS,
Atrium Core, ITSM, SRM, SLM, RKM), or at least I think I have.  There were
all sorts of errors on every one of the upgrades, with Atrium having to be
run twice before everything said it succeeded (AIE failed on the first try,
and SHARE:Application_Properties still says it is 7.1.00.004), so I opened
several Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM.
This morning I am going to try to move on with Steps 13 and 14, and the
first thing I noticed was that the upgrades created 6 new form overlays
entirely on their own!  No telling what I'll find in workflow, but it
appears that the ITSM 7.5.00 stage within the 7.6.04 upgrade created these
new forms, then when the 7.6.04 stage ran it created the 7.5 - 7.6.04
differences as overlays.  I am pretty sure that this is NOT what we were
told would happen to origin objects during patches and upgrades, but I could
be wrong.

Audit Forms:
CHG:ChangeRequest_AuditLogSystem
CTM:AuditLogSystem
HPD:HelpDesk_AuditLogSystem
PBM:Problem_AuditLogSystem
SRM:SR_AuditLog
TMS:AuditLogSystem

Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest
reflect differences between 7.5.00 and 7.6.04 - usually a new index and
several odd form properties.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center

Re: web service set-fields filters on display only forms

[Andrew Hicox]

Except that it works on the same AR Server if you connect to it with ARAdmin 
and create said filter.
It's not that it CAN'T work it's that dev-studio doesn't think it should 
anymore, I think

I filed a bug with BMC today. 
Hopefully they'll agree with me  ... guess we'll see :-)

-Andy



On Apr 18, 2011, at 8:14 PM, LJ LongWing wrote:

 Andrew,
 Yes, I have experienced this before, and have had to convert my efforts to
 consume web services to be on regular forms.  It doesn't make sense, but you
 cannot consume a web service on a display only form because of the fact that
 the WebService plugin actually stores its definition as a setfield to field
 8 in the DB.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
 Sent: Monday, April 18, 2011 2:21 PM
 To: arslist@ARSLIST.ORG
 Subject: web service set-fields filters on display only forms
 
 Has anyone else run into this?
 
 When creating or modifying a filter with a set-fields action that has a web
 service data source:
 
 Field ID is not related to this form: 8, 311
 
 this seems to be the case on dev-studio for 7.6.003 and 7.6.004 ... but
 seems to still work correctly on aradmin?
 
 anyone know of a solution or workaround?
 
 thanks,
 
 -Andy
 
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Re: RKM 7.6.03 installation Query

[Prasanth Prabhakaran]

David  Andrew Thank you very much for your help. I have applied 25 BMC
Remedy Full Text Search and still getting the same error L. What could
be the reason ?



Thanks  Regards

Prasanth.P

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Monday, April 18, 2011 11:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



**



FYI - there is a known defect SW00389429 in which you need to apply 3
FTS licenses for ITSM data import to work.



Regards,



Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
http://www.jcp.com/  |



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 18, 2011 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.03 installation Query



Yes, the license name is BMC Remedy Full Text Search and the value in
the Add/Remove License console needs to be set to 1.



-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.



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Version Compability

[Nair, Rajesh SISPL]

Good Morning,
I am in a Process of upgrading my existing Oracle version 9i to oracle 10G R1 
or R2 on windows 2008 32 or 64 bit.
Both Application and Oracle Database are on different box.

Application is on win2k3 and Version is 6.3 patch 23.


Just need to know if I am installing windows 2008 64 bit on the Oracle server, 
with Oracle Database as 10G R2. Will there be an issue with the connectivity.

Or Do I go with Windows 2003 32 bit enterprise and Oracle as 10g R1.  This is 
as the compatibility matrix provided by BMC Software

With Best Regards
Rajesh


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