Re: Patches an upgrades without user impacts
Hi, If we are talking about the AR Server (not the apps), I have created a perl-script that automates patching rrrPatch.pl. There is a Windows executable of this same script. I tried this on both Windows, Unix and Linux for 7.0.1, 7.1.0, 7.5.0 and 7.6.04 systems. It will just do a file-by-file replace, and before a file is exchanged, it will create a backup. If something fails, you can reverse the patch in a minute or two. When upgrading systems, I usually do a new install, after which I siphon the data using RRR|Chive. This will let me minimize downtime to the final delta-transfer of data (rrrChive), which usually takes less than an hour. This also allows you to do ample testing before you decide to do the final switch. Another tool I use is RRR|ConfDiff, to make sure that I do not miss any of the system settings in my current production system. Except for RRR|Patch, you can download the tools from our web site. If you are interested in the most current version of RRR|Patch, let me know, and I will publish that as well, along with recent tutorials for applying 7.6.04 SP1. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hey everyone, Been a lot of interesting discussions around disaster recovery and how to fail over. I have another interesting inquiry that I am looking to see if anyone has some ideas on. We have ARS 7.6.04, CMDB, and the full ITSM suite installed in a Unix/Oracle environment. We use the multi-tendency in order to support a large number of customers and their user base. How does one go about updating the system with new patches, be it a minor or major upgrade, without impacting users that are inputting and updating tickets? An upgrade can potentially take hours to complete depending on the amount of data and the patching involved. This would block user access, preventing them from being able to log incidents for other issues occurring in the environment and/or updating existing tickets. We were thinking that we could break the database mirror and leave the one side up for users to work with. On the other side, we would do our upgrade. Once the upgrade is complete, users would be moved to the new environment. At this point we have and upgraded system with original records. In the other side, we have the old system with newer/modified records. This delta of data would need to be moved over somehow. How does one go about doing an upgrade without impacting users for a long period of time? I’m sure that big companies like DELL don’t have outages on their environments when doing upgrades. The large volume of incidents and inquiries tickets that would occur during that time period would still need to be logged and acted upon. Looking to see how others have gone about resolving this. Thanks, Brent... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development platform, and it's a non-starter. I kicked it off on Tuesday at around 11:00hrs, and it's still running. Thinking it might be that our dev platform is not exactly built for performance, I also ran the same test for a single user on our Prod system, kicking this off at 17:30hrs yesterday - that is also still running :( More investigation required as that doesn't seem quite right to me, as we have no performance issues on our prod platform, in fact, when we brought it in to service. the performance of our boxes actually caused a problem because they were too fast - this was related to rebuilding Service Targets and associated milestones. Cheers - Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
Did you disable escalations first? I think the official instructions say to do that. On Thu, Jun 16, 2011 at 8:38 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development platform, and it's a non-starter. I kicked it off on Tuesday at around 11:00hrs, and it's still running. Thinking it might be that our dev platform is not exactly built for performance, I also ran the same test for a single user on our Prod system, kicking this off at 17:30hrs yesterday - that is also still running :( More investigation required as that doesn't seem quite right to me, as we have no performance issues on our prod platform, in fact, when we brought it in to service. the performance of our boxes actually caused a problem because they were too fast - this was related to rebuilding Service Targets and associated milestones. Cheers - Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Column IT confirmed they installed 7.6.4 SP1 stack installer and tested successfully in Release 2 and Service Patch 0 for Windows 2008. I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so far, so good. I'll let you know if there are any issues. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 4:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Ok (to all): thanks for the feedback... it's what I expected (it appears to be something in our Firewall configuration). -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, June 16, 2011 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** Column IT confirmed they installed 7.6.4 SP1 stack installer and tested successfully in Release 2 and Service Patch 0 for Windows 2008. I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so far, so good. I'll let you know if there are any issues. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 4:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Enconding issue
Hi Mauro, You have to encode all special characters and spaces. The ARURLEncoder tool is at: http://ars server/arsys/shared/ar_url_encoder.jsp And your link should look like: http://midtier-server/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Deskserver=ars-serverqual=%27100161%27%3D%22INC0034%22 or like this: http://midtier-server/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Deskserver=ars-serverqual=%27Incident%20ID*%2B%27%3D%22INC0034%22 From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, June 15, 2011 7:38:24 PM Subject: Enconding issue ** Hello All, I am fancing some issues to access some Incidents through URL. I mean, I want to access incident management application directly using the URL like: http://ars server/arsys/servlet/ViewFormServlet?form=HPD:Help Deskserver=serverqual='100161'=INC0034 In fact, the URL above works fine but when I encode it like (I highlighted the issue): http://ars server/arsys/servlet/ViewFormServlet?form=HPD:Help Deskamp;server=serveramp;qual='100161'=INC0034 Remedy does seem to recognize it. Does Remedy suppose to recognise it? Is there another way to access it? Do I use instead f amp;? Mauro _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
That may be a sensible thing to do.. You do not want escalations to be firing when that process is running. Since it’s a Remedy native wizard, you do not have the luxury of completely shutting down the Remedy server. When I had done this using a DB script I had that luxury.. Joe -Original Message- From: Boyd, Rebecca Sent: Thursday, June 16, 2011 9:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Bulk Change of login ID Did you disable escalations first? I think the official instructions say to do that. On Thu, Jun 16, 2011 at 8:38 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development platform, and it's a non-starter. I kicked it off on Tuesday at around 11:00hrs, and it's still running. Thinking it might be that our dev platform is not exactly built for performance, I also ran the same test for a single user on our Prod system, kicking this off at 17:30hrs yesterday - that is also still running :( More investigation required as that doesn't seem quite right to me, as we have no performance issues on our prod platform, in fact, when we brought it in to service. the performance of our boxes actually caused a problem because they were too fast - this was related to rebuilding Service Targets and associated milestones. Cheers - Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
I may also want to add, that if the wizard actually uses one or more escalation to do some of the updates, then a more sensible thing to do is disable the ones not needed, just before running the process, instead of turning the escalation thread off altogether.. Or you may end up wondering why the process is not working altogether.. Joe -Original Message- From: Joe Martin D'Souza Sent: Thursday, June 16, 2011 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Bulk Change of login ID That may be a sensible thing to do.. You do not want escalations to be firing when that process is running. Since it’s a Remedy native wizard, you do not have the luxury of completely shutting down the Remedy server. When I had done this using a DB script I had that luxury.. Joe -Original Message- From: Boyd, Rebecca Sent: Thursday, June 16, 2011 9:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Bulk Change of login ID Did you disable escalations first? I think the official instructions say to do that. On Thu, Jun 16, 2011 at 8:38 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development platform, and it's a non-starter. I kicked it off on Tuesday at around 11:00hrs, and it's still running. Thinking it might be that our dev platform is not exactly built for performance, I also ran the same test for a single user on our Prod system, kicking this off at 17:30hrs yesterday - that is also still running :( More investigation required as that doesn't seem quite right to me, as we have no performance issues on our prod platform, in fact, when we brought it in to service. the performance of our boxes actually caused a problem because they were too fast - this was related to rebuilding Service Targets and associated milestones. Cheers - Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: No more Object List in 7.6.04 Browser
It has to be there.. If its not there there may be other things I may be worried about – like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe From: Shafqat Ayaz Sent: Thursday, June 16, 2011 12:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss stra...@unt.edu wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms – the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Tuesday, June 14, 2011 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, June 14, 2011 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: 14 June 2011 22:01 To: arslist@ARSLIST.ORG Subject: No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
Do you get the pop-up saying that the change is still pending? It never changes to completed? We've had a job or two hang up, but ID changes generally take about 2-5 minutes depending how active the user is. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Thursday, June 16, 2011 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Bulk Change of login ID ** Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development platform, and it's a non-starter. I kicked it off on Tuesday at around 11:00hrs, and it's still running. Thinking it might be that our dev platform is not exactly built for performance, I also ran the same test for a single user on our Prod system, kicking this off at 17:30hrs yesterday - that is also still running :( More investigation required as that doesn't seem quite right to me, as we have no performance issues on our prod platform, in fact, when we brought it in to service. the performance of our boxes actually caused a problem because they were too fast - this was related to rebuilding Service Targets and associated milestones. Cheers - Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
That's what we've got at the moment, but as you say, it does seem to have done the job. Date: Thu, 16 Jun 2011 13:11:17 -0400 From: anne.ra...@nc.gov Subject: Re: Bulk Change of login ID To: arslist@ARSLIST.ORG ** Do you get the pop-up saying that the change is still pending? It never changes to completed? We’ve had a job or two hang up, but ID changes generally take about 2-5 minutes depending how active the user is. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: No more Object List in 7.6.04 Browser
\BMC Software\ARSystem\midtier\samples ?? That’s where I see it (on multiple servers). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, June 16, 2011 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** It has to be there.. If its not there there may be other things I may be worried about – like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe From: Shafqat Ayazmailto:shafq...@yahoo.com Sent: Thursday, June 16, 2011 12:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms – the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Tuesday, June 14, 2011 5:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, June 14, 2011 2:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: 14 June 2011 22:01 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Problem with JAVA API
Hi dear listers
I try to modify a ticket from java api program, the program will modify some
fields in determinate registry with a entry-id proportionate for the user, and
not all fields will be modified at the same time, but I run my class appear the
next error
# ./ejecutar APImod 002 documentation in this moment
Problem.
Message type: Error
Status List:
Required field cannot be reset to a NULL value
7
The field is a core system field and cannot be changed
1
Stack Trace:ERROR (326): Required field cannot be reset to a NULL value; 7
WARNING (52): The field is a core system field and cannot be changed; 1
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARSetEntry(Unknown Source)
at com.bmc.arsys.api.ARServerUser.setEntry(Unknown Source)
at APImod_CASSCA.createRecordReplace(APImod
But I don't want to change field 7 and 1
My source code is
public static String createRecordReplace(String Folio, String submitter,
StringACTIVIDADES_1, String STATUS_1, String FOLIO_P_1, String FECHA_AT_1)
{
String entryIdOut= ;
int campos[];
campos = new int[4];
campos[0]=536870934;
campos[1]=7;
campos[2]=536870954;
campos[3]=536871019;
try
{
entry = userInfo.getEntry(FORM,Folio,campos);
if(ACTIVIDADES_1 != null)
{
entry.put(536870934,new Value(ACTIVIDADES_1));
}
if(STATUS_1 != null)
{
entry.put(7,new Value(STATUS_1));
}
if(FOLIO_P_1 != null)
{
entry.put(536870954,new Value(FOLIO_P_1));
}
if(FECHA_AT_1 != null)
{
entry.put(536871019,new Value(FECHA_AT_1));
}
userInfo.setEntry(FORMA, Folio, entry, null, 0);
System.out.println(Success.);
}
catch (ARException e)
{
ARExceptionHandler(e, Problem);
}
}
How can I modify a field only the user sends the corresponding value for the
field???
Thanks in advanced
Greetings from Mexico City
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Re: No more Object List in 7.6.04 Browser
From memory as I do not have a server to check that against, that sounds about right.. Joe From: strauss Sent: Thursday, June 16, 2011 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser \BMC Software\ARSystem\midtier\samples ?? That’s where I see it (on multiple servers). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, June 16, 2011 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** It has to be there.. If its not there there may be other things I may be worried about – like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe From: Shafqat Ayaz Sent: Thursday, June 16, 2011 12:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss stra...@unt.edu wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms – the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Tuesday, June 14, 2011 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, June 14, 2011 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: 14 June 2011 22:01 To: arslist@ARSLIST.ORG Subject: No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: No more Object List in 7.6.04 Browser
I found the .def file under: C:\Program Files (x86)\AR System\servername\midtier\samples On Thu, Jun 16, 2011 at 2:24 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** From memory as I do not have a server to check that against, that sounds about right.. Joe *From:* strauss stra...@unt.edu *Sent:* Thursday, June 16, 2011 1:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: No more Object List in 7.6.04 Browser \BMC Software\ARSystem\midtier\samples ?? That’s where I see it (on multiple servers). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Thursday, June 16, 2011 11:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: No more Object List in 7.6.04 Browser ** It has to be there.. If its not there there may be other things I may be worried about – like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe *From:* Shafqat Ayaz shafq...@yahoo.com *Sent:* Thursday, June 16, 2011 12:12 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. * Shafqat Ayaz* -- *From:* Jase Brandon jasebran...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, June 14, 2011 4:32 PM *Subject:* Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss stra...@unt.edu wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms – the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Larry Barnes *Sent:* Tuesday, June 14, 2011 5:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett *Sent:* Tuesday, June 14, 2011 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* 14 June 2011 22:01 *To:* arslist@ARSLIST.ORG *Subject:* No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: No more Object List in 7.6.04 Browser
Yes, that would be correct on an upgraded system. The folder structure of new 7.6.x installs is quite different. Just to keep us all confused... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 16, 2011 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I found the .def file under: C:\Program Files (x86)\AR System\servername\midtier\samples On Thu, Jun 16, 2011 at 2:24 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** From memory as I do not have a server to check that against, that sounds about right.. Joe From: straussmailto:stra...@unt.edu Sent: Thursday, June 16, 2011 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser \BMC Software\ARSystem\midtier\samples ?? That's where I see it (on multiple servers). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, June 16, 2011 11:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** It has to be there.. If its not there there may be other things I may be worried about - like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe From: Shafqat Ayazmailto:shafq...@yahoo.com Sent: Thursday, June 16, 2011 12:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz From: Jase Brandon jasebran...@gmail.commailto:jasebran...@gmail.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms - the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Tuesday, June 14, 2011 5:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, June 14, 2011 2:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: 14 June 2011 22:01 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run
HPD:INC:ValidateAsgneeShft_055 filter
Hi guys, I am trying to change the content of this field (HPD:INC:ValidateAsgneeShft_055) but it seems to be read-only, the save button is grey-out even after changing this content. Why? My user has the following permissions (groups): Administrator Incident Master Incident Config Incident Submitter Incident User Incident Viewer Problem Master Problem Config Problem Submitter Problem User Problem Viewer Infrastructure Change Config Infrastructure Change Master Infrastructure Change Submit Infrastructure Change User Infrastructure Change Viewer Sub Administrator Master Admin 11 12 13 14 15 Config Group Mapping Admin Contact Organization Admin Contact Location Admin Config Categorization Admin Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: HPD:INC:ValidateAsgneeShft_055 filter
Sorry, I forgot to mention by env: BMC Remedy Developer Studio Version: 7.6.04 Cheers, Valeu Mauro 2011/6/16 Mauro Monteiro maumontesi...@gmail.com Hi guys, I am trying to change the content of this field (HPD:INC:ValidateAsgneeShft_055) but it seems to be read-only, the save button is grey-out even after changing this content. Why? My user has the following permissions (groups): Administrator Incident Master Incident Config Incident Submitter Incident User Incident Viewer Problem Master Problem Config Problem Submitter Problem User Problem Viewer Infrastructure Change Config Infrastructure Change Master Infrastructure Change Submit Infrastructure Change User Infrastructure Change Viewer Sub Administrator Master Admin 11 12 13 14 15 Config Group Mapping Admin Contact Organization Admin Contact Location Admin Config Categorization Admin Mauro -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Problem with JAVA API
Hi dear listers
I try to modify a ticket from java api program, the program will modify some
fields in determinate registry with a entry-id proportionate for the user, and
not all fields will be modified at the same time, but I run my class appear the
next error
# ./ejecutar APImod 002 documentation in this moment
Problem.
Message type: Error
Status List:
Required field cannot be reset to a NULL value
7
The field is a core system field and cannot be changed
1
Stack Trace:ERROR (326): Required field cannot be reset to a NULL value; 7
WARNING (52): The field is a core system field and cannot be changed; 1
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARSetEntry(Unknown Source)
at com.bmc.arsys.api.ARServerUser.setEntry(Unknown Source)
at APImod_CASSCA.createRecordReplace(APImod
But I don't want to change field 7 and 1
My source code is
public static String createRecordReplace(String Folio, String submitter,
StringACTIVIDADES_1, String STATUS_1, String FOLIO_P_1, String FECHA_AT_1)
{
String entryIdOut= ;
int campos[];
campos = new int[4];
campos[0]=536870934;
campos[1]=7;
campos[2]=536870954;
campos[3]=536871019;
try
{
entry = userInfo.getEntry(FORM,Folio,campos);
if(ACTIVIDADES_1 != null)
{
entry.put(536870934,new Value(ACTIVIDADES_1));
}
if(STATUS_1 != null)
{
entry.put(7,new Value(STATUS_1));
}
if(FOLIO_P_1 != null)
{
entry.put(536870954,new Value(FOLIO_P_1));
}
if(FECHA_AT_1 != null)
{
entry.put(536871019,new Value(FECHA_AT_1));
}
userInfo.setEntry(FORMA, Folio, entry, null, 0);
System.out.println(Success.);
}
catch (ARException e)
{
ARExceptionHandler(e, Problem);
}
}
How can I modify a field only the user sends the corresponding value for the
field???
We have AR Server 7.6.03, O.S. Solaris 10, Oracle 11g.
Thanks in advanced
Greetings from Mexico City
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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
I have implemented ITSM 7.6.4 on Win 2008 R2 VM and was able to establish connection using the client or user tool with no issues. If you need any specifics on the configurations, please let me know. I have the DB and the MT on separate VMs and still able to connect to the app successfully. -Moe http:///www.remedycloud.com http://www.remedycloud.com From: LJ LongWing [mailto:lj.longw...@gmail.com] Sent: Wednesday, June 15, 2011 5:10 PM Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** Not an answer to your question, but I needed to setup my static port on TCP, as well as TCP/UDP on 111.not just UDP..or at least I thought I did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 2:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). . so. I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Employment Opportunity with QMX Support Services (San Diego)
QMX Support Services is looking for an experienced Remedy Developers and Consultants to join our rapidly growing team. We have an immediate need for an ITSM Service Desk project, tying four Service Desks together in 4 separate locations; two in the United States and two in Southeast Asia. For this project, candidates must be U.S. citizens, and either already have a Secret U.S. Government Security Clearance or be able to qualify for one with a background check. QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts, as well as commercial. You could be working with a group of experienced consultants who have successfully completed over 500 projects, most of whom have more than 10 years of experience with the BMC Remedy product line. If you are interested in learning more about QMX and our opportunities, please contact: Mike Gauche mgau...@qmxs.com 703-549-3690 QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: Description: Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
JOB: Full-Time Remedy Developer in San Diego, CA
Good afternoon, QMX has an immediate need to add an experienced Remedy Developer to our rapidly growing team, supporting the United States Navy, Space and Naval Warfare Systems Command in San Diego, California. For this project, candidates must be a U.S. citizen, and either already have a Secret U.S. Government Security Clearance or be able to qualify for one (with a background check). This is a great opportunity to build experience, since this position will be working with both out-of-the-box ITSM and custom AR System applications, including release 7.6.4. This project utilizes all of the ITSM modules (Incident, Problem, Change, Asset, CMDB, SLM, SRM, Knowledge, Analytics, Dashboards, etc), and is pursuing the use of advanced BMC and supporting technologies (discovery, mobility, etc). QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts, as well as commercial. You could be working with a group of experienced consultants who have successfully completed over 500 projects, most of whom have more than 10 years of experience with the BMC Remedy product line. If you are interested in learning more about this opportunity, please email me directly. Respectfully, Jeff Jeff Lockemy Lead Engineer, Navy Distance Support Project Manager, Solution Architect mailto:jlock...@qmxs.com jlock...@qmxs.com QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of QMX. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image002.jpg
Job:Full Time Remedy Developer in Washington DC
Hi All, Acuity, named one of the 2011 Best Places to Work by Washington Business Journal, is currently seeking a Senior Remedy Developer to join our Department of State team. We are looking for an experienced developer that can work closely with customers as well as act as a lead when needed. Qualifications: - 3+ years with design, configuration, development and support of 7.5 Server and ITSM 7.6 Applications. - Experience with Incident Management,Change Management, Asset Management and Problem Management. - Experience with CMDB and AIE - Experience with custom Remedy workflow to meet specified requirements - Strong analytical and creative problem solving skills to resolve highly complex software design issues - Knowledge of ITIL Framework and best practice processes Tom Hamill Remedy Technical Lead tom.ham...@myacuity.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
What you need to do is to check the DTD:ThreadManager form. Open the form and delete all records and restart your job again. I have seen it happened before that for some reason this record gets stuck and it does not get updated. -Moe http://www.remedycloud.com From: Michael Burton [mailto:michael_bur...@hotmail.co.uk] Sent: Thursday, June 16, 2011 1:28 PM Subject: Re: Bulk Change of login ID ** That's what we've got at the moment, but as you say, it does seem to have done the job. _ Date: Thu, 16 Jun 2011 13:11:17 -0400 From: anne.ra...@nc.gov Subject: Re: Bulk Change of login ID To: arslist@ARSLIST.ORG ** Do you get the pop-up saying that the change is still pending? It never changes to completed? We've had a job or two hang up, but ID changes generally take about 2-5 minutes depending how active the user is. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bulk Change of login ID
Hi Moe Just wanted to know if the link from your signature line is genuine because the content on that page has nothing to do with ARS Remedy. Thanks Mahesh From: *Gmail* moe.abdela...@gmail.com Date: Thu, Jun 16, 2011 at 11:56 PM Subject: Re: Bulk Change of login ID To: arslist@arslist.org ** What you need to do is to check the DTD:ThreadManager form. Open the form and delete all records and restart your job again. I have seen it happened before that for some reason this record gets stuck and it does not get updated. -Moe http://www.remedycloud.com *From:* Michael Burton [mailto:michael_bur...@hotmail.co.uk] *Sent:* Thursday, June 16, 2011 1:28 PM *Subject:* Re: Bulk Change of login ID ** That's what we've got at the moment, but as you say, it does seem to have done the job. -- Date: Thu, 16 Jun 2011 13:11:17 -0400 From: anne.ra...@nc.gov Subject: Re: Bulk Change of login ID To: arslist@ARSLIST.ORG ** Do you get the pop-up saying that the change is still pending? It never changes to completed? We’ve had a job or two hang up, but ID changes generally take about 2-5 minutes depending how active the user is. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.png
Re: Bulk Change of login ID
Hi it is DLD:ThreadManager Thanks Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Sent: Friday, June 17, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Bulk Change of login ID ** Hi Moe Just wanted to know if the link from your signature line is genuine because the content on that page has nothing to do with ARS Remedy. Thanks Mahesh From: Gmail moe.abdela...@gmail.com Date: Thu, Jun 16, 2011 at 11:56 PM Subject: Re: Bulk Change of login ID To: arslist@arslist.org ** What you need to do is to check the DTD:ThreadManager form. Open the form and delete all records and restart your job again. I have seen it happened before that for some reason this record gets stuck and it does not get updated. -Moe http://www.remedycloud.com From: Michael Burton [mailto:michael_bur...@hotmail.co.uk] Sent: Thursday, June 16, 2011 1:28 PM Subject: Re: Bulk Change of login ID ** That's what we've got at the moment, but as you say, it does seem to have done the job. Date: Thu, 16 Jun 2011 13:11:17 -0400 From: anne.ra...@nc.gov Subject: Re: Bulk Change of login ID To: arslist@ARSLIST.ORG ** Do you get the pop-up saying that the change is still pending? It never changes to completed? We've had a job or two hang up, but ID changes generally take about 2-5 minutes depending how active the user is. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.png
