Spell Check in Remedy
Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)
Hi, Apparently the tcp-port you are connecting to rejects the connection. Or you may have a firewall in between that prevents connection. This can have various reasons. Try doing a telnet to the host/port from both the server and your pc. The actual http://service:port/etc...; will tell you which hos (service) and which port to connect to. The things after that is not important at this point. If you do not see a :port, it is port 80 that is accessed. For example: telnet servicehostname 80 If you get a connection refused you have replicated the problem. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, Has anyone seen this error and can provide a solution/point in direction how to troubleshoot. Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130) we have created a webservice that is trying to connect http://service:port/etc.. ARSERVER 7.5 Patch 4 UNIX 6.1 JAVA 1.5 ORACLE 10g MIDTIER 7.5p4 WEBSPHERE 6.1 Appropriate firewall ports are open. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-encountered-while-executing-a-Web-Service-nested-exception-is-java-net-ConnectException-A-remo-tp6794704p6794704.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RRR|Chive data migration news
Hi, The popular, and free, data migration tool RRR|Chive is now fully overlay aware and compatible with Remedy AR System 7.6.04 SP1. The only thing that did not work earlier was disabling/enabling of overlaid/custom objects. This is required when certain settings are user and when migrating data to audit-/archive-forms. The settings that also require admin-changes to the system are: target_disabledeletefltr = YES target_disableaudit = YES target_dropindexes = YES Download and online configurator at: https://www.rrr.se/cgi/rrrchive/main NOTE: As stated in an earlier post, disabling overlaid archive-forms does not fully work. No data can be migrated to such a form. The reason seems to be a bug in AR Server 7.6.04 SP1 that does not handle the disassociation of the overlaid archive-form in a correct way. See you all in Washington/WWRUG soon! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)
Thank Misi, There are 2 firewalls. We opened port 8080 not 80. We will try. $telnet servername 8080 Trying... Connected to servername. Escape character is '^]'. 2011-09-14 19:06:36,880 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEjava.net.ConnectException: A remote host refused an attempted connect operation. 2011-09-14 19:06:36,880 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): Error encountered while executing a Web Service; ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:678) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:703) at java.lang.Thread.run(Thread.java:811) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-encountered-while-executing-a-Web-Service-nested-exception-is-java-net-ConnectException-A-remo-tp6794704p6796488.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
License_Cache
All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Two questions, Dave. 1) What version/platform? 2) Have you tried using the Mid-tier for this? On 7.6.04, we are finding differences in functionality between the two interfaces that were probably not intentional. Rick On Thu, Sep 15, 2011 at 5:15 AM, David Abry davidla...@gmail.com wrote: ** All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Hi, You can submit any license to your system that is a valid license. But in order for it to work, it must be generated based on your systems host-id. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Is this a new install? Or new upgrade? Has the licensing ever worked before? You haven't done a DB restoration of certain tables which may include that license table as well right? In which case maybe your current license table is not of the expected format (description) which results in that column not found?? Joe -Original Message- From: Misi Mladoniczky Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Spell Check in Remedy
Later versions of the IE browsers have it too (I think version 8 onwards).. Earlier versions did not.. Joe From: Matt Laurenceau Sent: Thursday, September 15, 2011 2:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Spell Check in Remedy ** Hi Gupta. Spell check seems to be native now, provided by the browser, I see it in FF at least (I'm not an IE user) Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 08:16, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRR|Chive data migration news
Wonderful, Misi. Your work on RRR|Chive is amazing. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, September 15, 2011 5:49 AM To: arslist@ARSLIST.ORG Subject: RRR|Chive data migration news Hi, The popular, and free, data migration tool RRR|Chive is now fully overlay aware and compatible with Remedy AR System 7.6.04 SP1. The only thing that did not work earlier was disabling/enabling of overlaid/custom objects. This is required when certain settings are user and when migrating data to audit-/archive-forms. The settings that also require admin-changes to the system are: target_disabledeletefltr = YES target_disableaudit = YES target_dropindexes = YES Download and online configurator at: https://www.rrr.se/cgi/rrrchive/main NOTE: As stated in an earlier post, disabling overlaid archive-forms does not fully work. No data can be migrated to such a form. The reason seems to be a bug in AR Server 7.6.04 SP1 that does not handle the disassociation of the overlaid archive-form in a correct way. See you all in Washington/WWRUG soon! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Spell Check in Remedy
There is an Internet Explorer plugin called Iespell available for free download from Microsoft. Other browsers come with spell check built in. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Thursday, September 15, 2011 2:17 AM To: arslist@ARSLIST.ORG Subject: Spell Check in Remedy ** Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sunflower Asset management integrations
Kevin, We integrated Sunflower with the CMDB using AIE Carin On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** I'm thinking that we may have to build an integration utilizing vendor of view forms. What was the integration that you attempted? On Wed, Sep 14, 2011 at 12:03 PM, Kevin Randolph krand...@gmail.comwrote: ** We were not able to get the integration to work so we mapped the fields and I do a Flat File export. They take the flat file and import it into their Sunflower application. I looked for a long time to find a way to integrate but was not able to find a solution. *Kevin Randolph Sr. Remedy Developer* *Lockheed Martin* On Wed, Sep 14, 2011 at 9:31 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Anybody out there have an integration between Remedy and Sunflower? I'm curious as to what approach you took and if there are any prebuilt integrations available. ARS 7.6.04 ITSM 7.6.04 and all the bells and whistles. -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)
Thank Misi, the url in filter .. so open port 8080 is correct. http://10.110.26.51:8080/test/webservices?wsdl There are 2 firewalls. We opened port 8080 not 80. The firewall team. so no hits against the firewall between the ARServer to the Application Server the WDSL is attempting to send data to. This server is port mapped: 59200. I just realized that only one firewall has the port open, currently requesting the other. However, do you think this issue lies here? $telnet servername 8080 Trying... Connected to servername. Escape character is '^]'. 2011-09-14 19:06:36,880 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEjava.net.ConnectException: A remote host refused an attempted connect operation. 2011-09-14 19:06:36,880 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): Error encountered while executing a Web Service; ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:678) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:703) at java.lang.Thread.run(Thread.java:811) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-encountered-while-executing-a-Web-Service-nested-exception-is-java-net-ConnectException-A-remo-tp6794704p6796770.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
All, We are on version AR Server 7.5 Patch 4. Yes, we did a database restore from production into development and have had this problem ever since. Regards, Dave On Thu, Sep 15, 2011 at 8:38 AM, Joe Martin D'Souza jdso...@shyle.netwrote: Is this a new install? Or new upgrade? Has the licensing ever worked before? You haven't done a DB restoration of certain tables which may include that license table as well right? In which case maybe your current license table is not of the expected format (description) which results in that column not found?? Joe -Original Message- From: Misi Mladoniczky Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Do a DESCRIBE of the License_Cache table in prod and then compare to dev. Are there differences? How did you do the restore? Cold or hot backup? On Thu, Sep 15, 2011 at 9:21 AM, David Abry davidla...@gmail.com wrote: ** All, We are on version AR Server 7.5 Patch 4. Yes, we did a database restore from production into development and have had this problem ever since. Regards, Dave On Thu, Sep 15, 2011 at 8:38 AM, Joe Martin D'Souza jdso...@shyle.netwrote: Is this a new install? Or new upgrade? Has the licensing ever worked before? You haven't done a DB restoration of certain tables which may include that license table as well right? In which case maybe your current license table is not of the expected format (description) which results in that column not found?? Joe -Original Message- From: Misi Mladoniczky Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
Yes its very likely the descriptions will not be the same.. What is the ARS version on the production and what is it on Development? If it’s a version mismatch, you are lucky the server even starts.. If the database version does not match the server version that is installed, usually the service will not start with an unexpected version error.. Joe From: Frank Caruso Sent: Thursday, September 15, 2011 9:28 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache ** Do a DESCRIBE of the License_Cache table in prod and then compare to dev. Are there differences? How did you do the restore? Cold or hot backup? On Thu, Sep 15, 2011 at 9:21 AM, David Abry davidla...@gmail.com wrote: ** All, We are on version AR Server 7.5 Patch 4. Yes, we did a database restore from production into development and have had this problem ever since. Regards, Dave On Thu, Sep 15, 2011 at 8:38 AM, Joe Martin D'Souza jdso...@shyle.net wrote: Is this a new install? Or new upgrade? Has the licensing ever worked before? You haven't done a DB restoration of certain tables which may include that license table as well right? In which case maybe your current license table is not of the expected format (description) which results in that column not found?? Joe -Original Message- From: Misi Mladoniczky Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License_Cache
What database?? Can you compare the structure of the License_Cache table from both environments? If you look closely at your INSERT statement you should see the column names. Are they the same as what the table definition has? If all else has failed you could try doing an upgrade install of the same version ARS. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Abry Sent: Thursday, September 15, 2011 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: License_Cache ** All, We are on version AR Server 7.5 Patch 4. Yes, we did a database restore from production into development and have had this problem ever since. Regards, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: License_Cache Is this a new install? Or new upgrade? Has the licensing ever worked before? You haven't done a DB restoration of certain tables which may include that license table as well right? In which case maybe your current license table is not of the expected format (description) which results in that column not found?? Joe -Original Message- From: Misi Mladoniczky Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: License_Cache Hi, To me this indicates that the license_cache-table is somehow broken... Maybe it could have something to do with case-sensitivity and column names? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Abry Sent: Thursday, September 15, 2011 7:15 AM To: arslist@ARSLIST.ORG Subject: License_Cache All, We are currently trying to add licenses to the AR System through the user tool. We receive NO errors when adding the ARServer license and receive the message saying the the license was added to the system successfully. When I go to log into the Developer Studio, the server comes up as unlicensed. I found that when I add the license I get the following error: INSERT INTO License_Cache VALUES( (license information details) ... ) Error: Column Name or Number does not match table definition. The license never makes it into the license_cache table. BMC Support keeps having me try new licenses which is not helpful since this happens on all licenses. I removed all license and also ran arreload which did not solve the problem. Has anyone ever had this issue and what is the name of the table that updates the license_cache table. Thanks in advance, David Abry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sunflower Asset management integrations
Carin, AIE is definitely very powerful :) Atrium Integrator is supposed to be even better, haven't tried it yet, have you? (7.7 release uses it a lot) Would it make sense for you to share the mappings on BMCDN for best leverage/contribution (opensource style) ? Thanks, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 15:10, Carin Grobler remedy...@gmail.com wrote: ** Kevin, We integrated Sunflower with the CMDB using AIE Carin On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** I'm thinking that we may have to build an integration utilizing vendor of view forms. What was the integration that you attempted? On Wed, Sep 14, 2011 at 12:03 PM, Kevin Randolph krand...@gmail.com wrote: ** We were not able to get the integration to work so we mapped the fields and I do a Flat File export. They take the flat file and import it into their Sunflower application. I looked for a long time to find a way to integrate but was not able to find a solution. Kevin Randolph Sr. Remedy Developer Lockheed Martin On Wed, Sep 14, 2011 at 9:31 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Anybody out there have an integration between Remedy and Sunflower? I'm curious as to what approach you took and if there are any prebuilt integrations available. ARS 7.6.04 ITSM 7.6.04 and all the bells and whistles. -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mingle360: MingleStick Registration
Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. From: Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Akermailto:nathan_a...@mcafee.com Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came from. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 2:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Mingle360: MingleStick Registration ** Is this really affiliated to the RUG? Joe From: min...@mingle360.commailto:min...@mingle360.com Sent: Tuesday, September 13, 2011 5:58 AM To: jdso...@shyle.netmailto:jdso...@shyle.net Subject: Mingle360: MingleStick Registration Joseph, You have successfully registered your MingleStick! Please activate your online account for viewing your connections. Click the link below and follow the provided instructions: http://manager.mingle360.com/Mingle//Manager/Registration.aspx?mgk=263UserID=23c09050-c0bc-47ef-be7e-236b9d127e9bhttp://manager.mingle360.com/Mingle/Manager/Registration.aspx?mgk=263UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b (copy and paste the entire link into your browser if it is not clickable) Upon logging into your account, click the: - “My Account” link in the header to update your contact and professional information (and more). - “Connections” link in the header to view your mingle connections. - “Address Book” link in the header to add friends to your personal address book (if desired). Thank you! The Mingle360 team http://www.mingle360.com = = = = = = = = = = = = = = = = Interested in using MingleSticks at your next event? Contact us: http://www.mingle360.com/contact_us.html _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for
Re: Spell Check in Remedy
Spellcheck is also in Chrome, but not Internet Explorer. The last time I investigated adding spell check functionality to Internet Explorer, it was an add-on to the browser that you would have to pay for. Hopefully with Windows 8 Microsoft provides it natively. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau Sent: Thursday, September 15, 2011 1:58 AM To: arslist@ARSLIST.ORG Subject: Re: Spell Check in Remedy ** Hi Gupta. Spell check seems to be native now, provided by the browser, I see it in FF at least (I'm not an IE user) Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.commailto:matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 08:16, Bhupesh Gupta gupta.bhupesh3...@gmail.commailto:gupta.bhupesh3...@gmail.com wrote: ** Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mingle360: MingleStick Registration
Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: September 15, 2011 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. _ From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Aker mailto:nathan_a...@mcafee.com Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came from. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: OT: Mingle360: MingleStick Registration ** Is this really affiliated to the RUG? Joe From: min...@mingle360.com Sent: Tuesday, September 13, 2011 5:58 AM To: jdso...@shyle.net Subject: Mingle360: MingleStick Registration Joseph, You have successfully registered your MingleStick! Please activate your online account for viewing your connections. Click the link below and follow the provided instructions: http://manager.mingle360.com/Mingle//Manager/Registration.aspx?mgk=263 http://manager.mingle360.com/Mingle/Manager/Registration.aspx?mgk=263UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b (copy and paste the entire link into your browser if it is not clickable) Upon logging into your account, click the: - “My Account” link in the header to update your contact and professional information (and more). - “Connections” link in the header to view your mingle connections. - “Address Book” link in the header to add friends to your personal address book (if desired). Thank you! The Mingle360 team http://www.mingle360.com = = = = = = = = = = = = = = = = Interested in using MingleSticks at your next event? Contact us: http://www.mingle360.com/contact_us.html _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This
Re: Mingle360: MingleStick Registration
MingleManager I was able to get in yesterday and the day before to create a very basic profile.. They do not have social networking feature working as yet except for Facebook. So you cannot link any of your other social pages like LinkedIn, Twitter, etc. as yet. I was told by them they are working on it to make those links work too.. Joe From: arslist Sent: Thursday, September 15, 2011 10:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: September 15, 2011 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. -- From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Aker Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came from. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: OT: Mingle360: MingleStick Registration ** Is this really affiliated to the RUG? Joe From: min...@mingle360.com Sent: Tuesday, September 13, 2011 5:58 AM To: jdso...@shyle.net Subject: Mingle360: MingleStick Registration Joseph, You have successfully registered your MingleStick! Please activate your online account for viewing your connections. Click the link below and follow the provided instructions: http://manager.mingle360.com/Mingle//Manager/Registration.aspx?mgk=263UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b (copy and paste the entire link into your browser if it is not clickable) Upon logging into your account, click the: - “My Account” link in the header to update your contact and professional information (and more). - “Connections” link in the header to view your mingle connections. - “Address Book” link in the header
Re: Mingle360: MingleStick Registration
I was able to create a profile a few days ago myself. My question is what made the Mingle people think that a Facebook integration was a higher priority than a LinkedIn one, since this is primarily a business, not social, device. My FB account is mostly for personal contacts. My LinkedIn account is for mostly professional ones. I would imagine that most people have similar distinctions. On Thu, Sep 15, 2011 at 7:42 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I was able to get in yesterday and the day before to create a very basic profile.. They do not have social networking feature working as yet except for Facebook. So you cannot link any of your other social pages like LinkedIn, Twitter, etc. as yet. I was told by them they are working on it to make those links work too.. Joe *From:* arslist arsl...@danielbloom.ca *Sent:* Thursday, September 15, 2011 10:36 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). …. Daniel *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rodriguez, Rafael J x23718 *Sent:* September 15, 2011 10:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *arslist *Sent:* Wednesday, September 14, 2011 1:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain *Sent:* September 14, 2011 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Julie Sellers *Sent:* 14 September 2011 18:19 *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. -- *From:* Easter, David david_eas...@bmc.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, September 13, 2011 3:39 PM *Subject:* Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Chowdhury, Tauf *Sent:* Tuesday, September 13, 2011 12:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, September 13, 2011 3:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe *From:* Nathan Aker nathan_a...@mcafee.com *Sent:* Tuesday, September 13, 2011 3:30 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came from. Nate.** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* Direct: 972.963.7611 Mobile: 469.644.7402 *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, September 13, 2011 2:24 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Mingle360: MingleStick Registration ** Is this really affiliated to the RUG? Joe
Re: Mingle360: MingleStick Registration
Rick, From what I was told LinkedIn and FaceBook changed the API's used to connect. The MingleStick technical folks are working on making the changes. As for why FB first, it may be that they responded with the corrections and LinkedIn has not. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 15, 2011 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I was able to create a profile a few days ago myself. My question is what made the Mingle people think that a Facebook integration was a higher priority than a LinkedIn one, since this is primarily a business, not social, device. My FB account is mostly for personal contacts. My LinkedIn account is for mostly professional ones. I would imagine that most people have similar distinctions. On Thu, Sep 15, 2011 at 7:42 AM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I was able to get in yesterday and the day before to create a very basic profile.. They do not have social networking feature working as yet except for Facebook. So you cannot link any of your other social pages like LinkedIn, Twitter, etc. as yet. I was told by them they are working on it to make those links work too.. Joe From: arslistmailto:arsl...@danielbloom.ca Sent: Thursday, September 15, 2011 10:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: September 15, 2011 10:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won't disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. From: Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes - it's for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Akermailto:nathan_a...@mcafee.com Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don't know but I got one also, was wondering where it
Re: Mingle360: MingleStick Registration
I’m with you on that.. I pretty much had that same thought going.. I even thought that if somehow it was possible to integrate sites like Dice or Monster to that profile, it would be a lot more useful than having something like Facebook.. Maybe they are trying to target a younger, more impressionable generation than you and I to get the ball rolling.. I also thought it might have been a great idea if they had customizable groups for information access instead of restricting it to Friends, Trusted Friends, Contacts and Trusted Contacts only aside of Public.. Would have been useful if I could customize a group lets say Recruiters, Employer, etc. with ability to create customized sections in a profile that could accommodate information such as Resumes, hourly rate, etc. Joe From: Rick Cook Sent: Thursday, September 15, 2011 11:01 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I was able to create a profile a few days ago myself. My question is what made the Mingle people think that a Facebook integration was a higher priority than a LinkedIn one, since this is primarily a business, not social, device. My FB account is mostly for personal contacts. My LinkedIn account is for mostly professional ones. I would imagine that most people have similar distinctions. On Thu, Sep 15, 2011 at 7:42 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** I was able to get in yesterday and the day before to create a very basic profile.. They do not have social networking feature working as yet except for Facebook. So you cannot link any of your other social pages like LinkedIn, Twitter, etc. as yet. I was told by them they are working on it to make those links work too.. Joe From: arslist Sent: Thursday, September 15, 2011 10:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: September 15, 2011 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Aker Sent:
Re: Mingle360: MingleStick Registration
Thanks for this update. Twitter and Linkedin failed for me too Have not tried FB. Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 16:42, Joe Martin D'Souza jdso...@shyle.net wrote: ** I was able to get in yesterday and the day before to create a very basic profile.. They do not have social networking feature working as yet except for Facebook. So you cannot link any of your other social pages like LinkedIn, Twitter, etc. as yet. I was told by them they are working on it to make those links work too.. Joe From: arslist Sent: Thursday, September 15, 2011 10:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Since they decided to play with their hardware just before our conference, And they mention in their email that they will still be messing about today, I am waiting until tomorrow to try again, and I suggest others do to. (and you can guess how pleased I am by this turn of events). …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: September 15, 2011 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Seems like the Mingle360 site is down as I cannot get there from any browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 14, 2011 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** There should be a new email going out later today, includes a couple of apologies from them. …. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: September 14, 2011 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** So did I. I hope it won’t disadvantage us! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: 14 September 2011 18:19 To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** It showed up in my Spam folder and I blew it away. From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, September 13, 2011 3:39 PM Subject: Re: Mingle360: MingleStick Registration ** Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Did you register for the RUG too?? Joe From: Nathan Aker Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came from. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: OT: Mingle360: MingleStick Registration ** Is this really affiliated to the RUG? Joe From: min...@mingle360.com Sent: Tuesday, September 13, 2011 5:58 AM To: jdso...@shyle.net Subject: Mingle360: MingleStick Registration Joseph, You have successfully registered your MingleStick! Please activate your online account for viewing your connections. Click the link below and follow the provided instructions: http://manager.mingle360.com/Mingle//Manager/Registration.aspx?mgk=263UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b (copy and paste the entire link into your browser if it is not clickable) Upon logging into your account, click
Re: Turning off Sandbox for the CMDB
Did you add any custom workflow such as data validation to the CMDB? The Sandbox Create stuff is coming from something in the update process in the sandbox failing and not completing. Any workflow such as validations that stop normal processing will foul that up. The first step in the sandbox process is to create a frame of the existing gold CI, which it names Sandbox Create. It then pulls in the rest of the information and adds the changes that were made by the user. It then reconciles that back into the gold dataset. The big problem is that that set of operations don't happen as a transaction, so if anything fails along the way, you're left with incomplete data, and the reconciliation still runs and pushes that incomplete data back into your gold dataset. I thought they had supposedly fixed that in 7.5. I know that my recommendation for 7.1 (CMDB 2) is to turn it off as it provided no value in most cases and generally caused issues. Not sure how that applies to 7.5, though... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tricia Sent: Wednesday, September 14, 2011 7:16 PM To: arslist@ARSLIST.ORG Subject: Turning off Sandbox for the CMDB We are facing a major problem with our CMDB (Asset Management 7.5, ARS 7.5). The CIs are being renamed to Sandbox Create at random times. It is happening with great frequency and BMC Support has no idea how to resolve it. We are not using the CMDB with any discovery tools or any data imports. So I am planning on turning off the Sandbox feature. Are there any issue I should be aware of? Has anyone else done this? Thanks Tricia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Spell Check in Remedy
Spell-check is also built into Firefox. You can verify by right-clicking on a misspelled word (which will have a red line underneath it) and the drop down will show the correct spelling suggestions. We recommend using firefox versus IE with Remedy. Hope this helps :-) From: Pierson, Shawn shawn.pier...@sug.com To: arslist@ARSLIST.ORG Sent: Thursday, September 15, 2011 9:36 AM Subject: Re: Spell Check in Remedy ** Spellcheck is also in Chrome, but not Internet Explorer. The last time I investigated adding spell check functionality to Internet Explorer, it was an add-on to the browser that you would have to pay for. Hopefully with Windows 8 Microsoft provides it natively. Thanks, Shawn Pierson Remedy Developer | Southern Union From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau Sent: Thursday, September 15, 2011 1:58 AM To: arslist@ARSLIST.ORG Subject: Re: Spell Check in Remedy ** Hi Gupta. Spell check seems to be native now, provided by the browser, I see it in FF at least (I'm not an IE user) Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 08:16, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Turning off Sandbox for the CMDB
We are on ITSM 7.6.03, we do see this happening at very random. As we see this happening we fix directly on the BMC:Core Base element form manually. It is just the name, the other attributes were still intact in our case. On Sep 14, 8:16 pm, Tricia triciaol...@gmail.com wrote: We are facing a major problem with our CMDB (Asset Management 7.5, ARS 7.5). The CIs are being renamed to Sandbox Create at random times. It is happening with great frequency and BMC Support has no idea how to resolve it. We are not using the CMDB with any discovery tools or any data imports. So I am planning on turning off the Sandbox feature. Are there any issue I should be aware of? Has anyone else done this? Thanks Tricia ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sunflower Asset management integrations
Thank you all for your insight! I was starting to get a little worried. Carin, would you mind sharing a little bit of how you did this? I'm a bit new to AIE. Thank you! Warren On Thu, Sep 15, 2011 at 9:43 AM, Matt Laurenceau matt.laurenc...@gmail.comwrote: ** Carin, AIE is definitely very powerful :) Atrium Integrator is supposed to be even better, haven't tried it yet, have you? (7.7 release uses it a lot) Would it make sense for you to share the mappings on BMCDN for best leverage/contribution (opensource style) ? Thanks, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 15:10, Carin Grobler remedy...@gmail.com wrote: ** Kevin, We integrated Sunflower with the CMDB using AIE Carin On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** I'm thinking that we may have to build an integration utilizing vendor of view forms. What was the integration that you attempted? On Wed, Sep 14, 2011 at 12:03 PM, Kevin Randolph krand...@gmail.comwrote: ** We were not able to get the integration to work so we mapped the fields and I do a Flat File export. They take the flat file and import it into their Sunflower application. I looked for a long time to find a way to integrate but was not able to find a solution. *Kevin Randolph Sr. Remedy Developer* *Lockheed Martin* On Wed, Sep 14, 2011 at 9:31 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Anybody out there have an integration between Remedy and Sunflower? I'm curious as to what approach you took and if there are any prebuilt integrations available. ARS 7.6.04 ITSM 7.6.04 and all the bells and whistles. -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: For those who know Mike McCourt
glad to hear it! i was going to ask you this am if there was an update. On Sep 14, 12:15 pm, Rick Cook remedyr...@gmail.com wrote: Good news! Mike is recovering from surgery. He still has a road to full recovery, and will be in the hospital for another couple of weeks, but his body appears to be cooperating. Thanks to all for thoughts and prayers. Rick On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook remedyr...@gmail.com wrote: A few days ago, Mike suffered a sudden brain aneurism. He is in the hospital, and is scheduled to undergo surgery soon. If anyone out there has thoughts or prayers they would like to direct toward Mike and his family as they go through this, both they and his Rapid Technologies family would appreciate that. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)
All the relevant ports are opening. Could it be the java?
below, /usr/java5/jre/lib/jaxp.properties - does not exist on the server. If
this is what it is looking of how is it generated?
/usr/java1.4/jre/lib/jaxp.properties exist on server.
truss log,
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8) = 0
8323196:= 1:q!
8323196:42270799: kwrite(70, \0, 1) = 1
8323196:42270799: thread_twakeup(8716329, 1073741824) = 0
8323196:= 1073741824
8323196:8716329: thread_waitlock_(0x31EE2934, 1, 0x) = 1
8323196:42270799: thread_unlock(0x31EE2934) = 0
8323196:8716329: thread_waitlock_(0x31EE2960, 1, 0x) = 1
8323196:42270799: thread_unlock(0x31EE2960) = 0
8323196:8716329: kread(833300392, 0x0001, -1) = 4
8323196:42270799: _poll(0x31AB27A8, 1, -1) = 1
8323196:42270799: kread(69, \0 Y ´ @ \002 K Ñ { ÿ ¤.., 128) = 1
8323196:8716329: kread(76, O I ¼\n\0\0\0\0\0\0\002.., 4924) = 4924
8323196:8716329: thread_twakeup(62587029, 1073741824) = 0
8323196:= 1073741824
8323196:8716329: thread_unlock(0x3001113C) = 0
8323196:62587029: thread_waitlock_(0x3001113C, 1, 0x) = 1
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8) = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A60548) = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A603C8) = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A601F8) = 0
8323196:62587029: __libc_sbrk(0x) = 0x32E726B0
8323196:62587029: __libc_sbrk(0x) = 0x32E926C0
8323196:8716329: thread_waitlock_(0x30007800, 1, 0x) = 1
8323196:62587029: thread_unlock(0x30007800) = 0
8323196:62587029: __libc_sbrk(0x) = 0x32EB26D0
8323196:8716329: statx(/usr/java5/jre/lib/jaxp.properties, 0x325DF3A8,
128, 010) Err#2 ENOENT
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/javax.xml.parsers.DocumentBuilderFactory,
0x325DF3A8, 128, 010) Err#2 ENOENT
8323196:62587029: __libc_sbrk(0x) = 0x32ED26E0
8323196:8716329: klseek(46, 0, 10216727, 0x)= 0
8323196:62587029: sigprocmask(0, 0x, 0x31A606F8) = 0
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8) = 0
8323196:8716329: kread(46, Ë / J × K , H L Î H Õ «.., 51) = 51
8323196:8716329: klseek(46, 0, 10216778, 0x)= 0
8323196:8716329: kread(46, 02\0, 2) = 2
8323196:8716329: statx(/usr/java5/jre/lib/xerces.properties,
0x325DF3A8,
128, 010) = 0
8323196:8716329: statx(/usr/java5/jre/lib/xerces.properties,
0x325DF3F8,
128, 010) = 0
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/org.apache.xerces.xni.parser.XMLParserConfiguration,
0x325DF3A8, 128, 010) Err#2 ENOENT
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/org.apache.xerces.xni.parser.XMLParserConfiguration,
0x325DF3A8, 128, 010) Err#2 ENOENT
8323196:8716329: thread_twakeup(40960191, 1073741824) = 0
8323196:= 1073741824
8323196:8716329: thread_unlock(0x31C0422C) = 0
8323196:40960191: thread_waitlock_(0x31C0422C, 1, 0x) = 1
8323196:8716329: thread_twakeup(57278671, 1073741824) = 0
8323196:8716329: thread_twakeup(54525979, 1073741824) = 0
8323196:= 1073741824
8323196:= 1073741824
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8) = 0
8323196:54525979: thread_twakeup(8716329, 1073741824) = 0
--
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Registration Approval Question
In Remedy 7.6.04 there is a pending status reason of Registration Approval. How / what is this used for? We are trying to write definitions for each of the codes and are stumped by this one. thankx Barb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Registration Approval Question
Not sure, but let's guess Please share more context: - incident process? - CAI technology? Thanks, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 21:49, Barbara Soditch bsodi...@gmail.com wrote: In Remedy 7.6.04 there is a pending status reason of Registration Approval. How / what is this used for? We are trying to write definitions for each of the codes and are stumped by this one. thankx Barb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
Kathy, Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a 400 GB disk space, and 6 Gig of RAM.. Robert On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: *Currently the specs for AR Server are:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 *Mid Tier:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit *SQL* Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
But it only holds 4 records... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, September 15, 2011 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sizing 7.6.4 ** Kathy, Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a 400 GB disk space, and 6 Gig of RAM.. Robert On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com wrote: ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: Currently the specs for AR Server are: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 Mid Tier: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit SQL Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
I would make OS 80 gig at least... Remember 2.5 times RAM is SWAP.. 16 gig of ram means 32 gig of swap or so.. On Thu, Sep 15, 2011 at 4:16 PM, patrick zandi remedy...@gmail.com wrote: If I was you... 2008 server is recommended 8 gig for OS. #1 min:16 gig ram or higher #2 min: 16 gig ram #3 min: 16 gig ram or 32 gig ram Drives: 20 Gig? huh? my DB is exported is over 100 gig.. ADDM is going to give you a TON of data:: estimate like this:: 1200 CI's Per Server 1200 X 1000 boxes is 1.2 Million CI's Potentially that is That is alot of data ::: depending on what you are bringing in datawise big db.. How many servers is going to get scanned by the addm:: how many people are going to access the box? how many reports are you planning on? What about a separate reconciliation server:: as recommended:: it is a kicker on cpu and ram hope that helps. On Thu, Sep 15, 2011 at 4:03 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: *Currently the specs for AR Server are:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 *Mid Tier:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit *SQL* Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
The get an Abacus On Thu, Sep 15, 2011 at 4:19 PM, Richard Copits richard@bwc.state.oh.us wrote: ** But it only holds 4 records… J ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, September 15, 2011 4:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sizing 7.6.4 ** ** ** Kathy, Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a 400 GB disk space, and 6 Gig of RAM.. Robert On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: *Currently the specs for AR Server are:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 *Mid Tier:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit *SQL* Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
You will want more RAM and probably more cores; when mid-tier preloads/prefetches it will put everything we have available to work. These are production 7.6.04.01 hotfix 1 systems on Windows Server 2003 R2 Enterprise x64 except the db. Our mid-tier servers are 12 gb RAM with 16 cores. The production mid-tier also has Kinetic Request so that is two tomcats, plus currently has BOXI and Analytics which is a couple more. 5.15 gb of RAM are in use right now, with mid-tier tomcat highest at 1,819,280K peaking to 1,863,584K. Kinetic Tomcat is 612,752K to 714,540K. SQL 2008 server and AR 7.6.04.01 server are both 24 gb RAM with 16 cores. The db server usually has 17 gb of RAM in use - the ARSystem db is currently 17 gb in size - SLQ Server max ram is 16384; a second instance is limited to 6144. The AR Server also has admin mid-tier and flashboards, aremail, another tomcat for SLM Collector - usually runs with 8.1 gb of RAM in use ARServer is at 1,800,464K peaking to 3,083,060K, mid-tier tomcat at 1,154,852K peaking to 1,186,00K, AREmail is 641,900K to 725,636K. All are 64-bit OS and java although only the DB server is 2008 R2 - rest are 2003 R2. Nothing is virtual. CPUs are various flavors of early i7s, so 2 CPUs with 8 cores each. Dell R610 and R710. Make darn sure that you set parallelism on SQL Server to half of your cores (see BSM Performance Tuning). Stated out with 73 gb drives in RAID 1, RAID5, (another RAID 1 on SQL Server) and had to move to 146 gb drives to accommodate data files. Today would use 300s. I you are using SAN or something it may not matter ; I like my ARS dependent on as few external systems as possible - basically network and LDAP. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Thursday, September 15, 2011 3:03 PM To: arslist@ARSLIST.ORG Subject: Sizing 7.6.4 ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: Currently the specs for AR Server are: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 Mid Tier: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit SQL Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Sizing 7.6.4
by the way ADDM is it's own box.. going to need lots of space, ram and NIC's on that one..too.. On Thu, Sep 15, 2011 at 4:03 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: *Currently the specs for AR Server are:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 *Mid Tier:* Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit *SQL* Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
User Tool and win7
** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: User Tool and win7
Remedy User client is supported on Windows 7. It's just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) - includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User Tool and win7
** Hi David, Thanks for prompt response :) I forgot to mention this - it's on64 bitSP1 win 7 Virtual Desktop Regards, Vaibhav From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Easter, David [david_eas...@bmc.com] Sent: Friday, September 16, 2011 4:31 AM To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Fw: Mingle360 response to ARSlist
Bill Hornback, who is the Professional Services Advisor at MingleStick, asked me to forward this to the list. There is a doc file attached.. If it gets stripped out by the listserv, let me know and I’ll be happy to forward the doc file to those interested.. Joe From: Bill Hornbeck Sent: Thursday, September 15, 2011 1:57 PM To: Joe Martin D'Souza ; Daniel Bloom ; WWRUG Sponsor Management Subject: Mingle360 response to ARSlist Joe Thank you for bringing these comments to our attention. Perhaps you would be so kind as to post the attached on our behalf. best Bill __ Bill Hornbeck MingleStick Professional Services Advisor MINGLE360 http://www.mingle360.com On 9/15/2011 11:16 AM, Joe Martin D'Souza wrote: Bill, I thought I may forward some of the initial comments of the Remedy user community that may be useful for your product design team.. Joe From: Joe Martin D'Souza Sent: Thursday, September 15, 2011 11:13 AM To: ARS List Subject: Re: Mingle360: MingleStick Registration I’m with you on that.. I pretty much had that same thought going.. I even thought that if somehow it was possible to integrate sites like Dice or Monster to that profile, it would be a lot more useful than having something like Facebook.. Maybe they are trying to target a younger, more impressionable generation than you and I to get the ball rolling.. I also thought it might have been a great idea if they had customizable groups for information access instead of restricting it to Friends, Trusted Friends, Contacts and Trusted Contacts only aside of Public.. Would have been useful if I could customize a group lets say Recruiters, Employer, etc. with ability to create customized sections in a profile that could accommodate information such as Resumes, hourly rate, etc. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are MingleStick Hello.doc Description: Binary data
Re: User Tool and win7
I have also found that 7.6.04.01 client on a server without flash (because flash cannot be put on servers) octet crashes! Sent from my iPhone so typo's or funky words can and do happen! On Sep 15, 2011, at 7:08 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi David, Thanks for prompt response :) I forgot to mention this - it's on 64 bit SP1 win 7 Virtual Desktop Regards, Vaibhav From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Easter, David [david_eas...@bmc.com] Sent: Friday, September 16, 2011 4:31 AM To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User Tool and win7
However I have had no problems so far working on a 64 bit Windows 7 Home Premium Edition and the User tool.. So far at least and its been a while I have used it on it.. Apart from the consoles that are not supported which is as expected I do not have a problem with the tool itself.. Joe From: Easter, David Sent: Thursday, September 15, 2011 7:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Spell Check in Remedy
Remember that IESpell, Speckie and others are free to use for personal use. But to use it in an organization you need license. IE does not have native as everyone mentioned. Only Mozilla and Chrome has it. Dont understand why IE doesnt do it. Most of the other apps like IESpell and Speckie use the same repository that Google uses for spell check. Pavan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Discrepancy between date/time in table Vs. normal date/time field
Andrew, That is strange!!! Are you sure that the information on both those places is coming from the same data table and during the set field operation, no workflow is adding an hour to it??? Joe From: Andrew C Goodall Sent: Thursday, September 15, 2011 2:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Discrepancy between date/time in table Vs. normal date/time field ** See attached jpg – notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
Re: Discrepancy between date/time in table Vs. normal date/time field
I did face the same issue and this is what I did : · Added ARDATEONLY=dd/MM/ in armonitor config file · Added export LANG=en_NZ as a line in *profile* file in the server. It resolved the problem rei On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.comwrote: ** See attached jpg – notice the difference of reported date in the table vs. the reported date in the field below the table. ** ** The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. ** ** Has anyone seen this behavior before? ** ** ** ** ** ** ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- *With Great Regards, Arnab Baral* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Discrepancy between date/time in table Vs. normal date/time field
Those TZ issues were supposed to have been resolved many years ago without setting an environmental variables.. I think it was version 4.5 onwards that did not require it.. I don’t recall seeing this on any of the recent versions.. From the screen shots it does look like one of the later versions.. Which version is it if I may ask.. Joe From: Arnab Baral Sent: Thursday, September 15, 2011 8:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field ** I did face the same issue and this is what I did : · Added ARDATEONLY=dd/MM/ in armonitor config file · Added export LANG=en_NZ as a line in profile file in the server. It resolved the problem rei On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** See attached jpg – notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Spell Check in Remedy
A spell checker is expected in Internet Explorer 10... http://ie.microsoft.com/testdrive/Browser/SpellChecking/ -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Sent: Thursday, September 15, 2011 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Check in Remedy Remember that IESpell, Speckie and others are free to use for personal use. But to use it in an organization you need license. IE does not have native as everyone mentioned. Only Mozilla and Chrome has it. Dont understand why IE doesnt do it. Most of the other apps like IESpell and Speckie use the same repository that Google uses for spell check. Pavan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Discrepancy between date/time in table Vs. normal date/time field
This is ARS Mistier 7.5 patch 4, ITSM 7.5.01 Note I see the same behavior for custom forms so this is not strictly related to ITSM, and is only happening via midtier and not the WUT. The issue is only occurring in tables with a date/time column value. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field Those TZ issues were supposed to have been resolved many years ago without setting an environmental variables.. I think it was version 4.5 onwards that did not require it.. I don't recall seeing this on any of the recent versions.. From the screen shots it does look like one of the later versions.. Which version is it if I may ask.. Joe From: Arnab Baral mailto:arnab...@gmail.com Sent: Thursday, September 15, 2011 8:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field ** I did face the same issue and this is what I did : * Added ARDATEONLY=dd/MM/ in armonitor config file * Added export LANG=en_NZ as a line in profile file in the server. It resolved the problem rei On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** See attached jpg - notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Discrepancy between date/time in table Vs. normal date/time field
Definitely same datatable - this particular example is pure ITSM 7.5.01 incident management console. ARS Midtier 7.5 patch 4 in prod (also seen with ARS Midtier 7.5 patch 7 on dev) We are seeing this issue more consistently with a redirect from tomcat to IIS, it's hard to pin down. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 7:11 PM To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field Andrew, That is strange!!! Are you sure that the information on both those places is coming from the same data table and during the set field operation, no workflow is adding an hour to it??? Joe From: Andrew C Goodall mailto:ago...@jcpenney.com Sent: Thursday, September 15, 2011 2:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Discrepancy between date/time in table Vs. normal date/time field ** See attached jpg - notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
Re: Discrepancy between date/time in table Vs. normal date/time field
Sorry forgot to mention this is Windows 2003 x64, servers are in USA (central) - with Tomcat and redirect to IIS. Arnab - sorry we are windows and are based in USA (not NZ), I did try ARDATEONLY=MM/dd/ but it made no difference. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field Those TZ issues were supposed to have been resolved many years ago without setting an environmental variables.. I think it was version 4.5 onwards that did not require it.. I don't recall seeing this on any of the recent versions.. From the screen shots it does look like one of the later versions.. Which version is it if I may ask.. Joe From: Arnab Baral mailto:arnab...@gmail.com Sent: Thursday, September 15, 2011 8:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field ** I did face the same issue and this is what I did : * Added ARDATEONLY=dd/MM/ in armonitor config file * Added export LANG=en_NZ as a line in profile file in the server. It resolved the problem rei On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** See attached jpg - notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRR|Chive data migration news
Keep up the great work Misi. RRR|Chive just keeps getting better. It's an invaluable tool for every Remedy consultant. Rod Harris On 15 September 2011 20:54, Meyer, Jennifer L jennifer.me...@nc.gov wrote: Wonderful, Misi. Your work on RRR|Chive is amazing. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, September 15, 2011 5:49 AM To: arslist@ARSLIST.ORG Subject: RRR|Chive data migration news Hi, The popular, and free, data migration tool RRR|Chive is now fully overlay aware and compatible with Remedy AR System 7.6.04 SP1. The only thing that did not work earlier was disabling/enabling of overlaid/custom objects. This is required when certain settings are user and when migrating data to audit-/archive-forms. The settings that also require admin-changes to the system are: target_disabledeletefltr = YES target_disableaudit = YES target_dropindexes = YES Download and online configurator at: https://www.rrr.se/cgi/rrrchive/main NOTE: As stated in an earlier post, disabling overlaid archive-forms does not fully work. No data can be migrated to such a form. The reason seems to be a bug in AR Server 7.6.04 SP1 that does not handle the disassociation of the overlaid archive-form in a correct way. See you all in Washington/WWRUG soon! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Discrepancy between date/time in table Vs. normal date/time field
Do any experience SSO users know if this could happen because SSO is not passing locale in the sign on - at this point this is what I think I can attribute this issue to, but I'm not 100% I found this thread on BMC Communities: https://communities.bmc.com/communities/thread/31051 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field Those TZ issues were supposed to have been resolved many years ago without setting an environmental variables.. I think it was version 4.5 onwards that did not require it.. I don't recall seeing this on any of the recent versions.. From the screen shots it does look like one of the later versions.. Which version is it if I may ask.. Joe From: Arnab Baral mailto:arnab...@gmail.com Sent: Thursday, September 15, 2011 8:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Discrepancy between date/time in table Vs. normal date/time field ** I did face the same issue and this is what I did : * Added ARDATEONLY=dd/MM/ in armonitor config file * Added export LANG=en_NZ as a line in profile file in the server. It resolved the problem rei On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** See attached jpg - notice the difference of reported date in the table vs. the reported date in the field below the table. The date/time in the table field is being reported from the server time/zone instead of the client time/zone. Client was Eastern time, web and app server were central time. Has anyone seen this behavior before? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Turning off Sandbox for the CMDB
Tricia, I believe turning off the sandbox will allow CI's to go directly into the production data set upon creation. Which out of the box is BMC.Asset. In my environment, that would be bad, very bad. :-( If I am not mistaken, this uses an out of the box reconciliation job to execute also. Therefore, it would stand to reason, this job might somehow be circumvented. Which might cause there to be an issue with reconciliation ID's down the road. I remember I had issues with these CI's down the line. Sorry, I can't rem exactly what the issues were. This is my best shot at this. I hope it helps. I went back an re-read your post. Do you mean the CI's are being reassigned to the Sandbox.Create dataset? If this is the case, I would maybe try this: I have had other oddities happen in Asset Mgmt/CMDB. Try first going through each Recon/AIE/Normalization job that is out there and disable them. Then see if this continues to happen. This will limit the functionality of some automated out of the box jobs from happening. I would write down which jobs you are disabling. Then restart those one by one. I think you have a rogue job executing. I know it seems tedious, but it worked for me :-) Once you have done this I think you might see this oddity, go away. Good luck From: Tricia triciaol...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 14, 2011 8:16 PM Subject: Turning off Sandbox for the CMDB We are facing a major problem with our CMDB (Asset Management 7.5, ARS 7.5). The CIs are being renamed to Sandbox Create at random times. It is happening with great frequency and BMC Support has no idea how to resolve it. We are not using the CMDB with any discovery tools or any data imports. So I am planning on turning off the Sandbox feature. Are there any issue I should be aware of? Has anyone else done this? Thanks Tricia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy 6.3 and AIX 7.1 compatibility
** Hi All, We have Remedy 6.3 Environment up and running on AIX 6.1. And there is a plan for upgrading AIX 6.1 to AIX 7.1 I was looking to confirm the compatibility of these two, but couldn't locate the compatibility matrix for Remedy 6.3. Anyone with any experience of above? Anyone aware of any known issues/possibile issue with running Remedy 6.3 on AIX 7.1? Any ideas or thoughts are much appreciated. Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: User Tool and win7
We have been pounding the devil out of the 7.6.04.00 and 01 User Tools for months now as we worked on our 7.6.04 upgrade, and we crash it regularly. The 7.6.03 User Tool was far more stable, but then we weren't asking it to load forms like HPD:Help Desk that have been modified for web-only use in 7.6.04. It crashes less frequently on 32-bit Vista, or even 32-bit Windows 7 than it does on 64-bit Windows 7, but unless you upgrade a 32-bit Vista box to Windows 7 you will have to search high and low for a new install of Windows 7 that is NOT 64-bit. Dell and HP and everyone else installs 64-bit for home and above, so the targeting of 32-bit Windows 7 as the only supported version is a bit ludicrous. I had to make a special trip to my MSDN account to actually find the 32-bit version so that we could try it on a spare desktop we had available. It still crashes there more than on Vista, probably because it has IE 9 instead of 8 installed. Mid-tier 7.6.04.01 doesn't really support IE 9 yet. The User Tool also gets installed on the 64-bit Windows servers by default, 2003 or 2008, and is somewhat crash-prone there as well. So an exploding User Tool is the new normal; learn to enjoy it and start an office pool on how many forms you can open before the thing dies. Try to stay out of the consoles and primary ticketing forms. Or try using the new web reporting tools via the mid-tier instead; it builds a whole new appreciation for the User Tool even if it isn't quite stable ;-) Personally, I keep a User Tool running 24x7 on my lame old 32-bit Vista box to scan the Email Messages form for outgoing, unsent traffic every 5 minutes, and it runs for days there even with occasional foundation form lookups. I tried the same thing on 32-bit XP and it performed self-defenestration too easily. Migrator 7.6.04.01 also works best on 32-bit Vista, but I'll leave the things that are wrong with Migrator for another thread. At least our users are blissfully unaware of all this; we told them that there is no Windows User Tool for them to use in 7.6.04. They're happy in a web browser until they try to get a report; that's yet another thread of woe. I can't wait to hear about that at our post-upgrade review tomorrow after 40 days (and nights) of 7.6.04.01 in production :-o Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Thu, 15 Sep 2011 18:35:14 -0500 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** However I have had no problems so far working on a 64 bit Windows 7 Home Premium Edition and the User tool.. So far at least and its been a while I have used it on it.. Apart from the consoles that are not supported which is as expected I do not have a problem with the tool itself.. Joe From: Easter, Davidmailto:david_eas...@bmc.com Sent: Thursday, September 15, 2011 7:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are
