Re: ARERR 314 Field does not exist on Current form
Hi, Thanks. Yes, I tried changing workspace. Still same error - either ARERR 314 on some machines or ARERR 489 on others. When I attempt to modify a CMDB attribute from CMDB Class Manager, I get ARERR 314 again. As a result, the CMDB attribute change fails. The error occurs when I attempt to modify core fields on regular forms too. The error occurs both during .def Import or modification from dev studio. Thanks Radhika +44 20718 20262 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: 27 September 2011 03:26 To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form ** Have you tried changing the work space? I am currently working with BMC on this issue. The work space gets corrupted somehow and you start getting all sorts of errors when you open workflow and try to save things. Give it a try, who knows it might even fix it!! only a life lived for others is a life worthwhile (A. Einstein) Shafqat Ayaz From: Cecil, Ken kce...@hubbell.com To: arslist@ARSLIST.ORG Sent: Monday, September 26, 2011 6:43 AM Subject: Re: ARERR 314 Field does not exist on Current form If it is not a system field, you could try something like this: Export all of the data in that field along with the request id field to a file as a backup. Remove the field from the form (after noting all of its properties) and save the form Add the field back to the form with the same field-id and properties. Import the data that was saved. Test again to see if your patch and/or Sync UI will work. Just a thought. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Hi, Yes, it does. On 3 machines , with different workspace folders, I get ARERR 314 Field does not exist on Current form field id. On 2 machines, on any workspace folder, I get a warning ARWARN 489 At least one set field failed in a multi-field operation. However, Patch installation and Sync UI are failing due to error received while modifying forms. Thanks Radhika +44 20718 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 23 September 2011 18:49 To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Does this happen when dev studio is run from another machine? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 7:12 AM To: arslist@ARSLIST.ORG Subject: ARERR 314 Field does not exist on Current form Hi List, Can you share your thoughts on troubleshooting this error that occurs on Developer Studio 7.6.03 ? Whenever a new field is added or an existing field is modified on a form (any type of form), I get the below error: Save failed on form name Field does not exist on Current form field id - Code: 314 However, the changes are saved successfully in spite of the error. But patch installation and CMDB Sync UI fail due to this error. AR Server: 7.6.03 ITSM 7.6.03 OS: Windows 2008 DB: SQL Server 2008 R2 ARAPILOGGING from Developer Studio shows Error 489 - At least one set field failed in a multi-field operation. SQL/API Log from AR Server doesn't show any error. API and SQL are completed successfully. Thanks Radhika +44 20718 20262 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Think green - keep it on the
Get attachments from View Forms or direct SQL?
I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
Attachments are compressed by the server before being sent to the database and the code to decompress them is not available other than via AR API. You need to use the server to get the attachments out in their original format. Mark I work for BMC, I don't speak for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 28 September 2011 13:05 To: arslist@ARSLIST.ORG Subject: Get attachments from View Forms or direct SQL? ** I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
I doubt that you can use any direct SQL to store these fields as an ARS attachment is a BLOB and has proprietary compression applied. Meta-Update uses the API so it too would be restricted on reads for external Image' fields but can be used with a simple pre-step of extracting the attachments from SQL to the file system. Meta-Update can then rename the attachments correctly upon insertion into ARS using the API. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: September-28-11 14:05 To: arslist@ARSLIST.ORG Subject: Get attachments from View Forms or direct SQL? ** I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
Hi, Almost 100% correct. The attachments are compressed/inflated on the client side, via the API. I would suggest doing this via the free RRR|Chive utility that is very very good at doing Delta Data Migrations between servers of different types, and applications that look slightly different. This small config will synchronize your old server to the new server in a single run. The first will be slow, but the consecutive ones will be lightning fast (maybe 30 minutes if you have ~ 10,000,000 records in your system). source_server = old source_user = Demo source_password = target_server = new target_user = Demo target_password = multipleforms = * splitsearch = YES transfertype= SYNCTOTARGET logfile = AUTO progressbar = YES Download and configure the tool at: https://www.rrr.se/cgi/rrrchive/main Best Regards - Misi, RRR AB, http://rrr.se Attachments are compressed by the server before being sent to the database and the code to decompress them is not available other than via AR API. You need to use the server to get the attachments out in their original format. Mark I work for BMC, I don't speak for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 28 September 2011 13:05 To: arslist@ARSLIST.ORG Subject: Get attachments from View Forms or direct SQL? ** I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
Hi, Sorry, I seem to have missed the NOT-part and Access-part completely... It might be easier to set up a WebService-interface to your AR System, where you can let an external system extract the attachments. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Plugin Server issue
We solved a similar problem yesterday by editing the etc/hosts file to make sure the machine name listed in the plugin line of AR.conf was listed in that file, bounced remedy and the plugins were working ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assignment route from SRM
You have to turn off Assignments in your application / rules form and then open Foundation / Configure Assignment. If the Assignment Engine is on in the application rules then it will ignore the Configure Assignment mappings. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment route from SRM ** Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly will place the assignment. Is there a way to tell the assignment engine to select a single user? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 27 Sep 2011 19:38:52 -0400 From: ago...@jcpenney.commailto:ago...@jcpenney.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** See Assignment Configuration form (CFG:Assignment) - its on the Application Admin Console for ITSM - Step 7 Assignment - for assignment rules Also see Change Configuration Rules under Application Admin Console / Advanced / Change Management / Advanced Options / Rules Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
Misi, I am struggling to see the WebService part! Interesting consept. There would be a filter consuming a WebService - and push the attachment into ARS. I can not get my head around that.. Ben, I was origionally thinking of Meta-Update. Thanks, Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky [m...@rrr.se] Sent: 28 September 2011 13:34 To: arslist@ARSLIST.ORG Subject: Re: Get attachments from View Forms or direct SQL? Hi, Sorry, I seem to have missed the NOT-part and Access-part completely... It might be easier to set up a WebService-interface to your AR System, where you can let an external system extract the attachments. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
ITIL is a collection (Library) of Best Practices and it continues to evolve. We can influence these best practices. Refer to http://www.itlibrary.org/ to see how you can get involved with the ITIL evolution. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
Hi Elry, Thanks for your response. I am doing research on it, my research topic is Towards ITIL Processes Standardization. I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
This is all great information thank you very much. I am working with the server admins now to see what is going on. I have it configured right but I am getting these errors. javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 587; nested exception is: java.net.ConnectException: Connection refused: connect at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1282) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:158) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:73) at com.bmc.arsys.emaildaemon.MBConnectionPool.init(MBConnectionPool.java:36) at com.bmc.arsys.emaildaemon.MBConnectionPool.getInstance(MBConnectionPool.java:52) at com.bmc.arsys.emaildaemon.EmailDaemon.startSystem(EmailDaemon.java:798) at com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:199) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source) at com.sun.net.ssl.internal.ssl.BaseSSLSocketImpl.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:163) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1250) On Tue, Sep 27, 2011 at 7:39 PM, Andrew C Goodall ago...@jcpenney.comwrote: ** I’m guessing your firewall is blocking outbound traffic to smtp servers.** ** ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, September 27, 2011 6:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Gmail and AREmail Engine ** ** Don't forget to check your AntiVirus software to make sure Port 25 (or whatever port you are using) isn't blocked. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, September 27, 2011 2:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Gmail and AREmail Engine ** okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT -- *From: *Kevin Begosh kbeg...@gmail.com *Sender: *Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Tue, 27 Sep 2011 14:30:50 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: *arslist@ARSLIST.ORG *Subject: *Gmail and AREmail Engine ** ** ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers
Re: Get attachments from View Forms or direct SQL?
Wondering -- why a proprietary compression strategy? Who and what is this benefitting? -John On Sep 28, 2011, at 7:25 AM, Walters, Mark wrote: ** Attachments are compressed by the server before being sent to the database and the code to decompress them is not available other than via AR API. You need to use the server to get the attachments out in their original format. Mark I work for BMC, I don’t speak for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 28 September 2011 13:05 To: arslist@ARSLIST.ORG Subject: Get attachments from View Forms or direct SQL? ** I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Sr. Remedy Engineer Role - $80/hr - Jersey City - Immediate
Job Description: This function covers incumbents responsible for application development and modification and or maintenance of applications Candidate will have knowledge of development tools and languages Incumbents work closely with business partners in defining requirements for systems applications Hire Details: Senior Remedy Engineer with administration / development experience responsible for the administration, day to day maintenance, and minor development enhancements for Remedy v6 Required Knowledge: Back-end Remedy Table Structure/Schema Third Party System Integrations (Webservices / ODBC) Form Enhancements View Enhancements Workflow Development General Troubleshooting System Maintenance System Tuning Remedy Midtier DSO CMDB AIX Platform Additional Skills: Minimum 8-10 years of experience Good Communication Skills Good Documentation Skills Works Independently Very Technical Must have supported Remedy 5.2 Platform ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get attachments from View Forms or direct SQL?
Hi, I think you are thinking the other way around... I meant to PUBLISH a WebService from ARSystem, which is not done via Filters, and then have your external system access that WebService. Another solution is to have your AR Server store the attachments on its own hard-drive via a Filter Set-Fields: $PROCESS$ PERFORM-ACTION-SAVE-ATTACHMENT 666001018 $path$/$filename$ Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I am struggling to see the WebService part! Interesting consept. There would be a filter consuming a WebService - and push the attachment into ARS. I can not get my head around that.. Ben, I was origionally thinking of Meta-Update. Thanks, Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky [m...@rrr.se] Sent: 28 September 2011 13:34 To: arslist@ARSLIST.ORG Subject: Re: Get attachments from View Forms or direct SQL? Hi, Sorry, I seem to have missed the NOT-part and Access-part completely... It might be easier to set up a WebService-interface to your AR System, where you can let an external system extract the attachments. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Plugin Server issue
There are 2 types of plugins.. the java plugins and the C Plugins. The other posters are right in that in your ar.cfg, you need to have the server name and IP name configured but in a server group environment, you also need to enter the server name and IP name of each server within the server group. This was a recommendation by BMC. Here is an example of what I have in my ar.cfg (names and IP's are fictional). Server-Connect-Name: Remedy02.domain.com Server-Name: rmdy-p Server-Group-Member: T #Server-Name: Remedy02 IP-Name: Remedy01 IP-Name: Remedy01.domain.com IP-Name: xx.xx.xx.xx1 IP-Name: Remedy02 IP-Name: Remedy02.domain.com IP-Name: xx.xx.xx.xx2 IP-Name: Remedy03 IP-Name: Remedy03.domain.com IP-Name: xx.xx.xx.xx3 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, September 27, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Plugin Server issue ** Hello list, I know similar topics have been discussed although after trying them all I'm still facing this issue. The error I'm seeing is the following: Cannot establish a network connection to the AR System Plug-In server : SERVER NAME () : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) I have turned on Plugin log and do not see the plugin failing. I do see the filter that is causing this is NE:InvokePlugin We are running in a server group environment and I have confirmed that the Server Name Alias is correct and the Server Connect Name is also set correctly. I added the IP-NAME parameters but still can not figure out why we're getting the error. Any assistance would be appreciated. Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.gif
Re: Get attachments from View Forms or direct SQL?
Hi, My eyes does not seem to be working at the moment. It is I who is thinking in the opposite direction... Meta-Update would probably be a good tool for a one-time load of attachments. In theory, the WebService CONSUME idea you were working on might work, if there is a remedy-friendly WebService at the other end. A third alternative, would be to generate an arx-file that points to your files, and then import that arx-file, but then you have to understand how that format works. Best Regards - Misi, RRR AB, http://rrr.se Misi, I am struggling to see the WebService part! Interesting consept. There would be a filter consuming a WebService - and push the attachment into ARS. I can not get my head around that.. Ben, I was origionally thinking of Meta-Update. Thanks, Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky [m...@rrr.se] Sent: 28 September 2011 13:34 To: arslist@ARSLIST.ORG Subject: Re: Get attachments from View Forms or direct SQL? Hi, Sorry, I seem to have missed the NOT-part and Access-part completely... It might be easier to set up a WebService-interface to your AR System, where you can let an external system extract the attachments. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am looking into some possible migrations from different databases (SQL 2005) to BMC 7.6.04 (SQL 2005). I can access the external databases (not AR SYSTEM) using View Forms. The plans is to build workflow and then migrate some of the data. How can I best solve attachments? I understand that field type 'image' is not support by view forms. external databases uses the same field format 'image' as AR System. It should be possible to get these attachments by direct SQL? Any tips? Any utilities? ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk ClassicView Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
It's kind of an odd behavior but when it happened to us, I think on the mid tier, you have to uncheck the 'perform check' and 'cache persistence' settings and then flush the cache and restart the web server. I will try to get specifics for you but that will be a good start. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Tommy, That's interesting. We actually didn't face that issue in 7.6.04. It could be just at the mid tier level. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 28, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
When did someone login......
Without creating custom workflow, is there a way to tell when someone logged in? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Oh that would be cool then. We did not upgrade ITSM to 7.6.04sp1 just AR and CMDB but I had thought that with the Deploy View being foundation it would be a 7.6.4 version. Mid-tier cache is a much easier fix. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 28, 2011 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Tommy, That's interesting. We actually didn't face that issue in 7.6.04. It could be just at the mid tier level. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 28, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
For a list of ITIL processes and toolsets take a look at http://www.pinkelephant.com/PinkVERIFY/ And follow the 4 links at the bottom of the page... there are many more products than the four you list. The pages list which ITIL processes each vendor is verified for David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, September 28, 2011 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Hi Elry, Thanks for your response. I am doing research on it, my research topic is Towards ITIL Processes Standardization. I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist
Re: When did someone login......
You can turn on the ARUser logging and you can look in that file or form (depending on your ARS version). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, September 28, 2011 8:30 AM To: arslist@ARSLIST.ORG Subject: When did someone login.. Without creating custom workflow, is there a way to tell when someone logged in? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
Or use the Historical License Usage feature within AR System - again depending on your version. Historical License Usage was introduced in 7.5.00. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. You can turn on the ARUser logging and you can look in that file or form (depending on your ARS version). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, September 28, 2011 8:30 AM To: arslist@ARSLIST.ORG Subject: When did someone login.. Without creating custom workflow, is there a way to tell when someone logged in? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
** you can deploy at the company level but you have to be sure all users are associated to that company. From the CTM:Peope form on Login/Access tab. If Access Restriction does not have the company in the table, it won't work. If this is the case, do a build update of CTM:People Permission Groups Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: Best practice form in AR System Service Management 7.5From: Tommy Morris tommy.mor...@radioshack.comDate: Wed, September 28, 2011 10:31 amTo: arslist@ARSLIST.ORG** Oh that would be cool then. We did not upgrade ITSM to 7.6.04sp1 just AR and CMDB but I had thought that with the Deploy View being foundation it would be a 7.6.4 “version”. Mid-tier cache is a much easier fix. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, TaufSent:Wednesday, September 28, 2011 10:28 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** Tommy, That’s interesting. We actually didn’t face that issue in 7.6.04. It could be just at the mid tier level. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy MorrisSent:Wednesday, September 28, 2011 11:25 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxenaSent:Wednesday, September 28, 2011 10:17 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Plugin Error
List, We are currently running ARServer 7.5.00 Patch 004 using ITSM 7.6.00 / SRM 7.6 applications. We are currently getting an error in the javapluginlog when we approve a service request that should go out and generate a Change Ticket once the request has been approved The error is com.bmc.arsys.api.ProxyManager(?:?) Connects to ARServer REMPROD;REMPROD; through Rpc failed with: ERROR (90): Cannot establish a network connection to the ARsystem server; REMEDYPROD;REMEDYPROD The same error com.bmc.arsys.pluginsvr.pluginsvr.pluginConext(?:?) - REMEDY.ARF.ITSMUtil ERROR (90): Cannot establish a network connection to the ARsystem server; REMEDYPROD;REMEDYPROD Any troubleshooting tips or has anyone experienced this error? Thanks, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
David, is Historical License Usage configurable. There is only a single entry in there? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
Hi, The AR System Historical License Usage form tracks individual user sessions. To my experience it may not be totally accurate, but should be so in most cases. It will create one records per user per session. It only tracks Fixed/Floating users though. The user-log is the best way I think. The full version of our award-winning RRR|License tool will give you detailed user statistics based on the user-log. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Or use the Historical License Usage feature within AR System - again depending on your version. Historical License Usage was introduced in 7.5.00. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. You can turn on the ARUser logging and you can look in that file or form (depending on your ARS version). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, September 28, 2011 8:30 AM To: arslist@ARSLIST.ORG Subject: When did someone login.. Without creating custom workflow, is there a way to tell when someone logged in? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Open Posistion: Senior Developer/Consultant
Hello Dennis, Here is my resumé: http://www.linkedin.com/profile/view?id=11227718trk=tab_pro Summary of above: 12 years experience w/Remedy, Java, C, C++ , C# , *nix scripting , ITIL V3 certified let me know if you have any clients willing to work around my schedule (and within 100 miles, per below). I am presently happily employed at my current employer, however I am interested in side work for any companies seeking custom Remedy/ARS development by an expert, with their current platform. I would be interested in any companies local to me (within 100 miles) that desire my skillset. I would only be available for onsite work on the weekends, and remote work as necessary. Mike Horist m...@horist.com - Original Message - From: Dennis Carmickle dennis.carmic...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, September 27, 2011 8:58:21 AM Subject: Open Posistion: Senior Developer/Consultant I have an 2 open posistions for a Senior Developers in the Washington DC Area...Secret Clearance required Remedy Developer will be a key resource to the ITSM Enterprise Remedy Team. Focus is on the design, development, maintenance and support of BMC Remedy applications, both custom and out of the box. Ideal candidates will have a strong knowledge of the ITSM/CMDB applications. IN addition this resource will also be utilized heavily, Key responsibilities will include transforming business requirements into designs, design applications and enhancements within the Remedy environment. Remedy developer will have to function in a classic Main Responsibilities: • Develop and customize the Remedy application according to specifications using BMC Remedy’s Developer Studio. • Participate in requirements gathering and perform analysis, design, development, testing and deployment of new customers/workflow/. • Adhere to Remedy Architect defined development standards and change processes. • Provide development documentation and coordinate moving code between development, QA and • Provide support for the ITA Service Desk and interact with users in identifying and resolving Remedy issues. • Coordinate with users to demonstrate new functionality and conduct user acceptance testing • Integrate outside Databases to the proper areas of the BMC Remedy Application • Assist with software upgrades and maintenance upgrades on all Remedy/Web servers. • Assist in configuring and installing Web servers to deploy Web-based access to Clients, as well as, web reporting capabilities. • Design, customize and develop custom reports utilizing Crystal Reports and Remedy’s report writer. • Assist in developing training documentation and help facilitate formal training sessions for medium to large groups of users. • Troubleshoot issues and defects within the Remedy application 6+ Years Experience with BMC Remedy AR System 4+ Years Experience as a BMC Remedy Consultant Remedy Approved Consultant or Remedy Master Developer Extensive Experience with ITSM Applications Extensive Experience with BMC Atrium CMDB Strong Knowledge of SQL and Oracle Databases Ability to Train/Develop Training Materials ITIL Foundation Certified Please Send resumes to dennis.carmic...@l-3com.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Plugin Server issue
BOB, You were spot on. Adding the host name to the host file resolved the issue. Thanks, I think you earned yourself a twinkie or at least some chocoloate bars from this year's WWRUG. Lol Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bob Ellington Sent: Wednesday, September 28, 2011 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server issue We solved a similar problem yesterday by editing the etc/hosts file to make sure the machine name listed in the plugin line of AR.conf was listed in that file, bounced remedy and the plugins were working ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assignment route from SRM
Actually what I've done is * Create the rules (even from the assignee form place Login ID = specific user) * Create a new process just for use the fule * Map the process to the Change event. However the CRQ is being assigned to the same old user and not the specific one i defined... I was thinking on looking exactly how this is being fired, but I have no idea where i can see this. Anyone has another idea? Thanks. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 28 Sep 2011 12:43:44 + From: tommy.mor...@radioshack.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORG ** You have to turn off Assignments in your application / rules form and then open Foundation / Configure Assignment. If the Assignment Engine is on in the application rules then it will ignore the Configure Assignment mappings. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment route from SRM ** Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly will place the assignment. Is there a way to tell the assignment engine to select a single user? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 27 Sep 2011 19:38:52 -0400 From: ago...@jcpenney.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORG ** See “Assignment Configuration” form (CFG:Assignment) – its on the Application Admin Console for ITSM – Step 7 “Assignment” – for assignment rules Also see “Change Configuration Rules” under Application Admin Console / Advanced / Change Management / Advanced Options / Rules Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com
Re: When did someone login......
Andy, you'll need to enable License Tracking option in the AR System Administration: Server Information form to start tracking the license usage. Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, September 28, 2011 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: When did someone login.. David, is Historical License Usage configurable. There is only a single entry in there? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
Misi and Andy are correct. Thanks, -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 28, 2011 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: When did someone login.. Andy, you'll need to enable License Tracking option in the AR System Administration: Server Information form to start tracking the license usage. Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, September 28, 2011 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: When did someone login.. David, is Historical License Usage configurable. There is only a single entry in there? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
Thanks everyone!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
BMC PROFESSIONALS WITH SECURITY CLEARANCES NEEDED FOR NUMEROUS PROJECTS IN WASHINGTON D.C.
We are seeking top BMC Software talent to address long and short term projects in Washington D.C. These individuals will need to have Security Clearances or be cleared without incident. We are looking for developers with Remedy/ITSM, Service Assurance, or Service Automation experience. Please contact me immediately if you would like to be considered. Kind regards, David Frankfater Column Technical Services Toll Free 1-866-265-8665 dfrankfa...@columnit.com www.columntech.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Open Posistion: Senior Developer/Consultant
I am suprised you didn't have to sign something with your current employer about not being able to moonlight, since as a Remedy Dev you may have to be required to come in after hours and weekends. I know I had to sign something like that for BMC many years ago. On Sep 28, 12:09 pm, Mike Horist m...@horist.com wrote: Hello Dennis, Here is my resumé:http://www.linkedin.com/profile/view?id=11227718trk=tab_pro Summary of above: 12 years experience w/Remedy, Java, C, C++ , C# , *nix scripting , ITIL V3 certified let me know if you have any clients willing to work around my schedule (and within 100 miles, per below). I am presently happily employed at my current employer, however I am interested in side work for any companies seeking custom Remedy/ARS development by an expert, with their current platform. I would be interested in any companies local to me (within 100 miles) that desire my skillset. I would only be available for onsite work on the weekends, and remote work as necessary. Mike Horist m...@horist.com - Original Message - From: Dennis Carmickle dennis.carmic...@gmail.com To: arsl...@arslist.org Sent: Tuesday, September 27, 2011 8:58:21 AM Subject: Open Posistion: Senior Developer/Consultant I have an 2 open posistions for a Senior Developers in the Washington DC Area...Secret Clearance required Remedy Developer will be a key resource to the ITSM Enterprise Remedy Team. Focus is on the design, development, maintenance and support of BMC Remedy applications, both custom and out of the box. Ideal candidates will have a strong knowledge of the ITSM/CMDB applications. IN addition this resource will also be utilized heavily, Key responsibilities will include transforming business requirements into designs, design applications and enhancements within the Remedy environment. Remedy developer will have to function in a classic Main Responsibilities: • Develop and customize the Remedy application according to specifications using BMC Remedy’s Developer Studio. • Participate in requirements gathering and perform analysis, design, development, testing and deployment of new customers/workflow/. • Adhere to Remedy Architect defined development standards and change processes. • Provide development documentation and coordinate moving code between development, QA and • Provide support for the ITA Service Desk and interact with users in identifying and resolving Remedy issues. • Coordinate with users to demonstrate new functionality and conduct user acceptance testing • Integrate outside Databases to the proper areas of the BMC Remedy Application • Assist with software upgrades and maintenance upgrades on all Remedy/Web servers. • Assist in configuring and installing Web servers to deploy Web-based access to Clients, as well as, web reporting capabilities. • Design, customize and develop custom reports utilizing Crystal Reports and Remedy’s report writer. • Assist in developing training documentation and help facilitate formal training sessions for medium to large groups of users. • Troubleshoot issues and defects within the Remedy application 6+ Years Experience with BMC Remedy AR System 4+ Years Experience as a BMC Remedy Consultant Remedy Approved Consultant or Remedy Master Developer Extensive Experience with ITSM Applications Extensive Experience with BMC Atrium CMDB Strong Knowledge of SQL and Oracle Databases Ability to Train/Develop Training Materials ITIL Foundation Certified Please Send resumes to dennis.carmic...@l-3com.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Open Posistion: Senior Developer/Consultant
I once had a manager that said full time meant 168 hours per week - anything less was part time. - Original Message - From: Chuck cpg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 28, 2011 6:34:19 PM Subject: Re: Open Posistion: Senior Developer/Consultant I am suprised you didn't have to sign something with your current employer about not being able to moonlight, since as a Remedy Dev you may have to be required to come in after hours and weekends. I know I had to sign something like that for BMC many years ago. On Sep 28, 12:09 pm, Mike Horist m...@horist.com wrote: Hello Dennis, Here is my resumé:http://www.linkedin.com/profile/view?id=11227718trk=tab_pro Summary of above: 12 years experience w/Remedy, Java, C, C++ , C# , *nix scripting , ITIL V3 certified let me know if you have any clients willing to work around my schedule (and within 100 miles, per below). I am presently happily employed at my current employer, however I am interested in side work for any companies seeking custom Remedy/ARS development by an expert, with their current platform. I would be interested in any companies local to me (within 100 miles) that desire my skillset. I would only be available for onsite work on the weekends, and remote work as necessary. Mike Horist m...@horist.com - Original Message - From: Dennis Carmickle dennis.carmic...@gmail.com To: arsl...@arslist.org Sent: Tuesday, September 27, 2011 8:58:21 AM Subject: Open Posistion: Senior Developer/Consultant I have an 2 open posistions for a Senior Developers in the Washington DC Area...Secret Clearance required Remedy Developer will be a key resource to the ITSM Enterprise Remedy Team. Focus is on the design, development, maintenance and support of BMC Remedy applications, both custom and out of the box. Ideal candidates will have a strong knowledge of the ITSM/CMDB applications. IN addition this resource will also be utilized heavily, Key responsibilities will include transforming business requirements into designs, design applications and enhancements within the Remedy environment. Remedy developer will have to function in a classic Main Responsibilities: • Develop and customize the Remedy application according to specifications using BMC Remedy’s Developer Studio. • Participate in requirements gathering and perform analysis, design, development, testing and deployment of new customers/workflow/. • Adhere to Remedy Architect defined development standards and change processes. • Provide development documentation and coordinate moving code between development, QA and • Provide support for the ITA Service Desk and interact with users in identifying and resolving Remedy issues. • Coordinate with users to demonstrate new functionality and conduct user acceptance testing • Integrate outside Databases to the proper areas of the BMC Remedy Application • Assist with software upgrades and maintenance upgrades on all Remedy/Web servers. • Assist in configuring and installing Web servers to deploy Web-based access to Clients, as well as, web reporting capabilities. • Design, customize and develop custom reports utilizing Crystal Reports and Remedy’s report writer. • Assist in developing training documentation and help facilitate formal training sessions for medium to large groups of users. • Troubleshoot issues and defects within the Remedy application 6+ Years Experience with BMC Remedy AR System 4+ Years Experience as a BMC Remedy Consultant Remedy Approved Consultant or Remedy Master Developer Extensive Experience with ITSM Applications Extensive Experience with BMC Atrium CMDB Strong Knowledge of SQL and Oracle Databases Ability to Train/Develop Training Materials ITIL Foundation Certified Please Send resumes to dennis.carmic...@l-3com.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Running ARS in Read-Only mode?
** Hi List, I wonder ifit's possible somehowto RunARS 6.03,ITSM 6.3in Read-Only mode? Thanks for your help. Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Running ARS in Read-Only mode?
Make all the licenses - read-only, disable escalations and write a filter for submit/modify/merge that produces a no you don't error message. -John Sent from my iPhone On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi List, I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode? Thanks for your help. Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Running ARS in Read-Only mode?
Vaibhav, What would be the purpose of running a system that costs almost an arm and a leg and a half to run it in a read only mode? Just curious.. Wouldn’t just a cheap RDBMS database (like Access) serve the same purpose if you just want to store relationship data, to just view it using some type of a frontend?? Even if you want to only report from that instance, it is sufficient to mirror the database to a reporting server, and install your reporting tools on that server. Personally I don’t see any other reason why you might want a read only AR System instance.. If you must have an AR Server instance installed there, then what John said will work. But it is a huge overkill for reading relational data.. Its like renting a over size U-Haul van for the purpose of going to the grocery to buy a dozen X-small chicken eggs.. Joe From: John Sundberg Sent: Wednesday, September 28, 2011 7:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Running ARS in Read-Only mode? ** Make all the licenses - read-only, disable escalations and write a filter for submit/modify/merge that produces a no you don't error message. -John Sent from my iPhone On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi List, I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode? Thanks for your help. Cheers! Vaibhav -- ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Running ARS in Read-Only mode?
** Thanks John, Thanks Joe I appreciate your suggestion Joe. Wealready have thisinPlan#1 :) Planning is in very early stage and we are collecting all possibilities andvendor advice. Cheers! Vaibhav From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net] Sent: Thursday, September 29, 2011 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Running ARS in Read-Only mode? ** Vaibhav, What would be the purpose of running a system that costs almost an arm and a leg and a half to run it in a read only mode? Just curious.. Wouldn’t just a cheap RDBMS database (like Access) serve the same purpose if you just want to store relationship data, to just view it using some type of a frontend?? Even if you want to only report from that instance, it is sufficient to mirror the database to a reporting server, and install your reporting tools on that server. Personally I don’t see any other reason why you might want a read only AR System instance.. If you must have an AR Server instance installed there, then what John said will work. But it is a huge overkill for reading relational data.. Its like renting a over size U-Haul van for the purpose of going to the grocery to buy a dozen X-small chicken eggs.. Joe From: John Sundberg Sent: Wednesday, September 28, 2011 7:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Running ARS in Read-Only mode? ** Make all the licenses - read-only, disable escalations and write a filter for submit/modify/merge that produces a no you don't error message. -John Sent from my iPhone On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi List, I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode? Thanks for your help. Cheers! Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
