Re: Merry Christmas
Hi List, Hi List, Merry Christmas !!! On this auspicious occation please enjoy 2 documentary films available to view at no charge at http://www.beyondmefilm.com The first film, Beyond Me, is about consciousness, instincts, personality disorders and evolution and makes a case for how meditation is the solution for human suffering. The second film, Beyond Belief, presents a case for Missing Knowledge that Jesus taught and that His authentic teachings have their roots in Vedanta. www.sahajayoga.org Many thanks, Vishwa Anurag Saxena Aon Corporation From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Monday, December 26, 2011 4:54 AM Subject: Re: Merry Christmas Merry Christmas Herb, Dan, Pat and you all on the list.. The online party does sound like a great idea - Maybe on New Years :) Joe -Original Message- From: arslist Sent: Saturday, December 24, 2011 10:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Merry Christmas And a Very Merry Holiday season to you Herb, and everyone on the ARSlist. Merry Christmas, Happy Kwanzaa(26th) , Happy Hanukah(we are in the middle), And any other holidays that happen this week. Given we are in over 50 countries and every continent we could probably hold an on-line party every day of the year :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow Sent: December 24, 2011 10:07 PM To: arslist@ARSLIST.ORG Subject: Merry Christmas Wishing Everyone a Very Merry Cristmas and a Healthy and Happy New Years! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Transfer data from Tasks in Change Management
Hi ARS-LIST, We have some very large task flows, containing tasks and task groups, which should hopefully be able to use the same variables. For example, we have a flow in a task group, There are two task to begin with, Then there are 18 task groups with their own shorter flows inside. What we want is to send data from the first tasks outside the 18 task groups, and recieve this data in the tasks that are inside the 18 task groups using a Variable. I've looked at the possibility of using a global variable, but is not limited enough, and local variables can apparently not be used between task outside and within a task group. My question is: 1) Is there any way the value of a variable defined outside a task group can be accessed from one task within a task group? 2) Is there a way to increase a variable context to be larger than just task groups, for instance so that the context is the entire Change? Thanks in advance. Kind regards Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Non Root Stack Installer
ITMS 7.6.04 sp2 Does anyone know how a NONROOT install works with the stack installer? The stack install guide does mention it. Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Non Root Stack Installer
Woops. The installer guide doe NOT mention it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Tomcat Slowdowns are Crippling Us......HELP !
One more thing to try is to have a limit on you users' requests. All the tuning in the world will not help if you are letting your users run amok in the system. The same thing happened to us with Tomcat killing our server and causing daily crashes. When I got to this job, there were no restriction on server things. The culprits were the lack of restrictions on Max entries Returned by Getlist and Allow Unqualified Search was set. Here's what you want to look at : - You need to go to AR System Administration\Server Information \Configuration - Make Sure that Max Entries Returned by Getlist is not 0. I set it to 1 and that seems to work fine. Any less that that will cause AR system to become unstable. - Uncheck Allow Unqualified Searches if it is checked. - Enable Persistent Cache on your Mid-Tier Configuration tool. This helps keep memory utilization lower by having Tomcat go to the Cache instead of the DB every time a form is called. If you you don't take care of these issues what will happen is that a user can do a full scan query on a form and that causes a huge chunk of your available Tomcat Memory to be taken up by the Getlist call (method). Sometimes the memory is not returned due to no caching or a memory leak. If you restrict your users, you will not be using up as much Tomcat memory. I tried to tune my garbage collection and this helped a lot. But in the end the mid-tier would crash with an java out of memory error. I turned on Thread logging (also in AR system Admin) and whenever I saw a crash I could find the query that crashed Tomcat. Thread logging should show you how big the chunk is that is getting called. I hope this helps, Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, December 15, 2011 8:56 AM To: arslist@ARSLIST.ORG Subject: ARS Tomcat Slowdowns are Crippling Us..HELP ! ** Hi All We have a new ARS 7.604 instance with incredible slow MidTier performance every 3 days. Tomcat sucks up 3GB+ RAM and 53% CPU (today) and cripples the MidTier. Restart Tomcat and all is fine for 2 days. Unacceptable to our 200 IT users and is killing us. Our base of 4800 end users touches Remedy via our Kinetic front end, which is never an issue; just the MidTier for IT Staff. Any help is much appreciated Specifics: We are running Tomcat for ARS and Tomcat for Kinetic, as separate services. The ARS Tomcat runs away with Memory and cripples us at 3GB, while CPU is fine with its service. Kinetic's Tomcat is fine. IBM x3650 VM for MidTier as well as ARS **SQL is hosted on a separate W2K8 VM Windows 2008 x64 bit Quad Zeon 2.26GHz 6GB RAM J2SE Dev Kit 5.0 Update 22 J2SE Runtime Environment 5.0 Update 22 Java 6 Update 27 x64 bit Java 7 Update 1 Java SE DevKit 6 Update 27 x64 bit _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cyclical Plugin Errors
An interesting update from the plugin stdout file: Java plug-in server is initializing all plugins for 5 core threads. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. Looks like the resource pool is 80% defective. Any ideas on why initialization would fail 4 out of 5? I tried reducing the pool to 1 core thread but that failed to initialize as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, December 23, 2011 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** What plugin? What server does it connect to? Dump the network traffic and see what SYN packets are sent and see if it is going to different IP addresses. Do an nslookup from the server for the remote remedy hostname several times; see if if you get the same answer for each nslookup. ARERR 8755: The specified plug-in does not exist. AR System server referenced a plug-in that the plug-in service has not loaded. Is your plugin server crashing? Check the PID to see if a new PID is issued or check the armonitor logs to see if it crashes. Where does the plugin reside (local or remote)? What is the Server-Plugin-Alias line from ar.conf for this plugin? What do the plugin logs show? Axton Grams On Fri, Dec 23, 2011 at 11:20 AM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** No. We are running everything on VM's. I forgot to mention that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 23, 2011 12:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723tel:540-615-2723 Cell Phone: 540-331-1520tel:540-331-1520 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Non Root Stack Installer
Yes, you can use the stack installer to perform a non-root installation. Mark From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Frank Caruso [caruso.fr...@gmail.com] Sent: 28 December 2011 14:10 To: arslist@ARSLIST.ORG Subject: Non Root Stack Installer ITMS 7.6.04 sp2 Does anyone know how a NONROOT install works with the stack installer? The stack install guide does mention it. Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: User profile issue.
It looks like the SRD for the Report Incident is not entitled to your DPSG-Mexico company. On Wed, Dec 28, 2011 at 12:26 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, Can anyone help me in this issue. We have an end user with license type Read and Incident Submitter permission. We have 2 companies like DPSG DPSG – Mexico. In people profile, if we give Company as “DPSG” and In web Remedy the user is able to see “*Report an incident*” quick link in left hand side. Please see the attached screen shot 1. But if we change the Company to “DPSG - Mexico”, In web Remedy the user is unable to see the quick link option. Please see the attached screen shot 2. Please advice on this. Thanks, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: User profile issue.
Hi Tauf, Thanks for the update. Where i can do this, can you please tell me. Thanks, Karthick S On Thu, Dec 29, 2011 at 12:03 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** It looks like the SRD for the Report Incident is not entitled to your DPSG-Mexico company. On Wed, Dec 28, 2011 at 12:26 PM, Karthick S karthick...@gmail.comwrote: ** Hi All, Can anyone help me in this issue. We have an end user with license type Read and Incident Submitter permission. We have 2 companies like DPSG DPSG – Mexico. In people profile, if we give Company as “DPSG” and In web Remedy the user is able to see “*Report an incident*” quick link in left hand side. Please see the attached screen shot 1. But if we change the Company to “DPSG - Mexico”, In web Remedy the user is unable to see the quick link option. Please see the attached screen shot 2. Please advice on this. Thanks, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier 7.6.4 SP2 browser issues
Thanks for the heads up old buddy . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Trigger workflow on integer spinner
How about making them click a button to see the adjusted hours? Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, December 21, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Trigger workflow on integer spinner Hi, Unfortunately, it is not possible to trigger workflow on a numeric spinner change... You can either set a time-based active link that polls the value, but this is probable not the best solution. The other thing to do would be to put a [+] button and a [-] button on the form, and have the user click on these buttons instead. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I want to adjust datetime field based on integer field changed. User want to see hours of the datetime increasing or decreasing while pressing the spinner. Application-Bus-Time2-Add or -Diff is are the functions behind. But how to get this functionality to happen online? Thanks. Marek __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR 300
Hi All, I sent an email template to my development server and got the following error Message Number: 300 Message Text: Malloc failed on server The email is received on the AR System Email Messages but does not create a new record. Couldn't find anything on the KB, not that I have ever had much luck with it. . Any ideas on what is happening, where to look or a fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: User profile issue.
You have to set that specific SRD to Offline and go to the Entitlements tab to see how the entitlement is configured. You would then need to add the other company in. If they used exclusion groups or you want to mess with the entitlements themselves, you would need to go into the App Admin Console, Custom tab, Service Request Management, and then go to Entitlement management section. On Wed, Dec 28, 2011 at 2:02 PM, Karthick S karthick...@gmail.com wrote: ** Hi Tauf, Thanks for the update. Where i can do this, can you please tell me. Thanks, Karthick S On Thu, Dec 29, 2011 at 12:03 AM, Tauf Chowdhury taufc...@gmail.comwrote: ** It looks like the SRD for the Report Incident is not entitled to your DPSG-Mexico company. On Wed, Dec 28, 2011 at 12:26 PM, Karthick S karthick...@gmail.comwrote: ** Hi All, Can anyone help me in this issue. We have an end user with license type Read and Incident Submitter permission. We have 2 companies like DPSG DPSG – Mexico. In people profile, if we give Company as “DPSG” and In web Remedy the user is able to see “*Report an incident*” quick link in left hand side. Please see the attached screen shot 1. But if we change the Company to “DPSG - Mexico”, In web Remedy the user is unable to see the quick link option. Please see the attached screen shot 2. Please advice on this. Thanks, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300
What size do you have the Java min and max in the emaild.sh script file? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 28, 2011 2:08 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 ** Hi All, I sent an email template to my development server and got the following error Message Number: 300 Message Text: Malloc failed on server The email is received on the AR System Email Messages but does not create a new record. Couldn't find anything on the KB, not that I have ever had much luck with it. . Any ideas on what is happening, where to look or a fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300
Looks like I don't have it set. Didn't think that was possible. This is what I get if I run ps -ef |grep 'java' java -Djava.library.path=/remedy/ar63/ar63/AREmail -cp /r Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, December 28, 2011 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 What size do you have the Java min and max in the emaild.sh script file? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 28, 2011 2:08 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 ** Hi All, I sent an email template to my development server and got the following error Message Number: 300 Message Text: Malloc failed on server The email is received on the AR System Email Messages but does not create a new record. Couldn't find anything on the KB, not that I have ever had much luck with it. . Any ideas on what is happening, where to look or a fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300
You can add it to the script ... edit the line right after the:
echo BMC Remedy Email Engine has started
It should probably be something like ...
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH}
\
com.bmc.arsys.emaildaemon.EmailDaemon -d
${InstallPath} ${LogFile} 21
You can make it something like ...
exec ${JAVA_BIN}/java -Xms256m -Xmx1024m
-Djava.library.path=${InstallPath} -cp ${CP_PATH} \
com.bmc.arsys.emaildaemon.EmailDaemon -d
${InstallPath} ${LogFile} 21
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 28, 2011 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300
Looks like I don't have it set. Didn't think that was possible.
This is what I get if I run ps -ef |grep 'java'
java -Djava.library.path=/remedy/ar63/ar63/AREmail -cp /r
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, December 28, 2011 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300
What size do you have the Java min and max in the emaild.sh script file?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 28, 2011 2:08 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300
**
Hi All,
I sent an email template to my development server and got the following error
Message Number: 300 Message Text: Malloc failed on server
The email is received on the AR System Email Messages but does not create a new
record. Couldn't find anything on the KB, not that I have ever had much luck
with it. . Any ideas on what is happening, where to look or a fix?
ARS 6.3 patch 24
SunOS 5.9
Oracle 9.2
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-317-2897
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This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
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