date:20120330

Richard,

In case you didn't understand Misi's humor, there isn't any published books on 
the AR System or the BMC/Remedy ITSM Suite.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 30, 2012 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

Hi,

Do you mean Remedy for Dummies? It's a given best seller ;-)

Best Regards - Misi, RRR AB, http://rrr.se

 Has anyone heard of a book on Remedy or the AR system? If so, can you 
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to 
 Ohio's public records law or under a legal privilege. If you have 
 received this message in error or due to an unauthorized transmission 
 or interception, please delete all copies from your system without 
 disclosing, copying, or transmitting this message.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: Book on Remedy...

2012-03-30 Thread Roger Justice

There was a Remedy developer book that I saw at Barnes and Noble when I first 
got involved with ARS Release 4.



-Original Message-
From: Shellman, David dave.shell...@te.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Mar 30, 2012 8:51 am
Subject: Re: Book on Remedy...


Richard,
In case you didn't understand Misi's humor, there isn't any published books on 
he AR System or the BMC/Remedy ITSM Suite.
Dave 
-Original Message-
rom: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
n Behalf Of Misi Mladoniczky
ent: Friday, March 30, 2012 8:16 AM
o: arslist@ARSLIST.ORG
ubject: Re: Book on Remedy...
Hi,
Do you mean Remedy for Dummies? It's a given best seller ;-)
Best Regards - Misi, RRR AB, http://rrr.se
 Has anyone heard of a book on Remedy or the AR system? If so, can you 
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to 
 Ohio's public records law or under a legal privilege. If you have 
 received this message in error or due to an unauthorized transmission 
 or interception, please delete all copies from your system without 
 disclosing, copying, or transmitting this message.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
NSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
ww.wwrug12.com ARSList: Where the Answers Are
___
NSUBSCRIBE or access ARSlist Archives at www.arslist.org
ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: Book on Remedy...

2012-03-30 Thread PCR Remedy

no longer printed, just PDFs, the last book I had was version 5.x.
you can find them in BMC Support Store.. jejeje,
Friday's humor

On 3/30/12, Roger Justice rjust2...@aol.com wrote:
 There was a Remedy developer book that I saw at Barnes and Noble when I
 first got involved with ARS Release 4.



 -Original Message-
 From: Shellman, David dave.shell...@te.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Fri, Mar 30, 2012 8:51 am
 Subject: Re: Book on Remedy...


 Richard,
 In case you didn't understand Misi's humor, there isn't any published books
 on
 he AR System or the BMC/Remedy ITSM Suite.
 Dave
 -Original Message-
 rom: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 n Behalf Of Misi Mladoniczky
 ent: Friday, March 30, 2012 8:16 AM
 o: arslist@ARSLIST.ORG
 ubject: Re: Book on Remedy...
 Hi,
 Do you mean Remedy for Dummies? It's a given best seller ;-)
 Best Regards - Misi, RRR AB, http://rrr.se
 Has anyone heard of a book on Remedy or the AR system? If so, can you
  provide details? Thanks.
  Portions of this message may be confidential under an exemption to
  Ohio's public records law or under a legal privilege. If you have
  received this message in error or due to an unauthorized transmission
  or interception, please delete all copies from your system without
  disclosing, copying, or transmitting this message.

  __
  _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 NSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 ww.wwrug12.com ARSList: Where the Answers Are
 ___
 NSUBSCRIBE or access ARSlist Archives at www.arslist.org
 ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: DevStudio Tool

Hola Jose

Thanks for the clarification, you make interesting points.
We know that David Easter monitors the ARS list, so maybe he can chime in on 
what he thinks about this

Guillaume


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Friday, March 30, 2012 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/


On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault 
guilla...@dcshq.commailto:guilla...@dcshq.com wrote:
**
Jose,

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation.
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume


From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Jose Huerta 
[jose.hue...@sm2baleares.esmailto:jose.hue...@sm2baleares.es]
Sent: Thursday, March 29, 2012 8:27 AM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** I think that Developer Studio is not as good as it must be. You all talk 
about the great leap made from the admin tool to the developer studio. But 
under my point of view it's is like going from a very bad application to a bad 
application.

Have you seen other developer studios (like the Microsot's one)? There are a 
lot of features missing in the current version that are the basis of other 
development environments like:

 - Online debugging
 - Unitary test
 - Graphical blocking of elements (to block some elements and work with others).
 - Enforcement of best practices.
 - Search objects: To answer the next questions: What are the active links that

Re: DevStudio Tool

2012-03-30 Thread Grooms, Frederick W

For ENHANCED SEARCH of filters to any form try the following

Make a working list of all directly related items to a form and then use the 
filtering options against that.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 29, 2012 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Jose,

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation.
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Jose Huerta
Sent: Thursday, March 29, 2012 8:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** I think that Developer Studio is not as good as it must be. You all talk 
about the great leap made from the admin tool to the developer studio. But 
under my point of view it's is like going from a very bad application to a bad 
application.

Have you seen other developer studios (like the Microsot's one)? There are a 
lot of features missing in the current version that are the basis of other 
development environments like:

 - Online debugging
 - Unitary test
 - Graphical blocking of elements (to block some elements and work with others).
 - Enforcement of best practices.
 - Search objects: To answer the next questions: What are the active links

Re: DevStudio Tool

2012-03-30 Thread Greg Donalson

Hi,

The Work with fields not in view can be done today.


1)  Open the form that has the field in it that you want to change.

2)  Open the Outline (Window - Show View - Outline)

3)  In the top right, one of the Icons is Show Fields not in View

4)  Select the field that you would like to change

5)  From here, you can Open the Properties (go to Window - Show View - 
Properties) or right-click and Create Overlay

6)  Once you open the Properties, you can see all the Properties of that 
field even though it is not in the view and you can make changes to it.

Thanks!

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 30, 2012 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Hola Jose

Thanks for the clarification, you make interesting points.
We know that David Easter monitors the ARS list, so maybe he can chime in on 
what he thinks about this

Guillaume

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Friday, March 30, 2012 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool
** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/



On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault 
guilla...@dcshq.commailto:guilla...@dcshq.com wrote:
**
Jose,

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation.
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Jose Huerta

Re: DevStudio Tool

2012-03-30 Thread strauss

That's actually one of the things the DevStudio makes easy that was much harder 
in the Admin Tool.  It is another one of those tools that you MUST have when 
working with the ITSM Suite, where MOST of the fields have been hidden in the 
user-facing forms.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Friday, March 30, 2012 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Hi,

The Work with fields not in view can be done today.


1)  Open the form that has the field in it that you want to change.

2)  Open the Outline (Window - Show View - Outline)

3)  In the top right, one of the Icons is Show Fields not in View

4)  Select the field that you would like to change

5)  From here, you can Open the Properties (go to Window - Show View - 
Properties) or right-click and Create Overlay

6)  Once you open the Properties, you can see all the Properties of that 
field even though it is not in the view and you can make changes to it.

Thanks!

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 30, 2012 8:49 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Hola Jose

Thanks for the clarification, you make interesting points.
We know that David Easter monitors the ARS list, so maybe he can chime in on 
what he thinks about this

Guillaume

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Friday, March 30, 2012 5:14 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool
** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/



On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault 
guilla...@dcshq.commailto:guilla...@dcshq.com wrote:
**
Jose,

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation.
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th

Re: DevStudio Tool

I think that among all your ideas, the one I like best is WORK WITH FIELDS NOT 
IN VIEW. And possibly with minimum code change to the DS as it stands right 
now..

All it would take is instead of populating the Field Properties pane only on 
clicking on the field, to have the ability to switch that properties pane in a 
search mode and type out the DB Name of fields not in view, and fetch their 
properties.. Gray out the areas of properties where fields not in view do not 
get set any values so the user cannot change those.. Its would be a simple 
query to the meta-data to fetch that information..

Great idea.. I like it.. Love it actually... Maybe you should submit an RFE for 
this.. In the RFE the obvious advantage you can state is that you do not have 
to dirty a form or its view by bringing it in view just to view that fields 
property. It’s a big seller.. Everyone would benefit by this and not just a 
small group of people so it should be something that should get a good 
consideration..

I also like the ONLINE DEBUG. This however has been something that we as a 
community have been suggesting ever since I was new to this whole Remedy 
world.. and that’s more than a decade.. If it still hasn’t happened, I don’t 
see it happening anytime too soon. It must have come on their tables as an RFE 
10 times over already and has been turned down or probably deferred 
indefinitely..

Joe

From: Grooms, Frederick W 
Sent: Friday, March 30, 2012 10:05 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
For ENHANCED SEARCH of filters to any form try the following

 

Make a working list of all directly related items to a form and then use the 
filtering options against that.

 

Fred

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Guillaume,

 

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

 

I will explain in detail what I consider essential:

 

ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

 

UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

 

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 

 

ENFORCEMENT OF BEST PRACTICES:

Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

 

WORK WITH FIELDS NOT IN VIEW:

If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

 

ENHANCED SEARCH:

I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

 

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 

 

 




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 29, 2012 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Jose, 

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is

Re: DevStudio Tool

thanks for the tip, works great

Guillaume

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Grooms, Frederick W [frederick.w.gro...@xo.com]
Sent: Friday, March 30, 2012 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
For ENHANCED SEARCH of filters to any form try the following

Make a working list of all directly related items to a form and then use the 
filtering options against that.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 29, 2012 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Jose,

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation.
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Jose Huerta
Sent: Thursday, March 29, 2012 8:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** I think that Developer Studio is not as good as it must be. You all talk 
about the great leap made from the admin tool to the developer studio. But 
under my point of view it's is like going from a very bad application to a bad 
application.

Have you seen other developer studios (like the Microsot's one)? There are a 
lot of features missing in the

Re: DevStudio Tool

2012-03-30 Thread Joran, Peter CTR WHS/ITMD/CACI

AL and Filter properties- Display AL or Filter Guides in which active link or 
filter belongs
In AL and Filter Message actions-Allow alpha numeric values in the Number field
Escalations List- Display the interval setting in a column and/or provide a 
filtering option for interval values or date\times
Allow the use of the IN operator
Introduce SQL editor formatting to the Run If Qualification
Provide a way to store documents in a packing list

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, March 30, 2012 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** 

For ENHANCED SEARCH of filters to any form try the following

 

Make a working list of all directly related items to a form and then use the 
filtering options against that.

 

Fred

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Guillaume,

 

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

 

I will explain in detail what I consider essential:

 

ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

 

UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

 

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 

 

ENFORCEMENT OF BEST PRACTICES:

Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

 

WORK WITH FIELDS NOT IN VIEW:

If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

 

ENHANCED SEARCH:

I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

 

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 



 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 29, 2012 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Jose, 

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation. 
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.


Guillaume



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta
Sent: Thursday, March 29, 2012 8:27 AM

Re: DevStudio Tool

The WORK WITH FIELDS NOT IN VIEW works great with 7.6.04 SP2. Not sure if it 
works well with 7.6.03, so we can scratch that of the list, can't we?

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Friday, March 30, 2012 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
I think that among all your ideas, the one I like best is WORK WITH FIELDS NOT 
IN VIEW. And possibly with minimum code change to the DS as it stands right 
now..

All it would take is instead of populating the Field Properties pane only on 
clicking on the field, to have the ability to switch that properties pane in a 
search mode and type out the DB Name of fields not in view, and fetch their 
properties.. Gray out the areas of properties where fields not in view do not 
get set any values so the user cannot change those.. Its would be a simple 
query to the meta-data to fetch that information..

Great idea.. I like it.. Love it actually... Maybe you should submit an RFE for 
this.. In the RFE the obvious advantage you can state is that you do not have 
to dirty a form or its view by bringing it in view just to view that fields 
property. It’s a big seller.. Everyone would benefit by this and not just a 
small group of people so it should be something that should get a good 
consideration..

I also like the ONLINE DEBUG. This however has been something that we as a 
community have been suggesting ever since I was new to this whole Remedy 
world.. and that’s more than a decade.. If it still hasn’t happened, I don’t 
see it happening anytime too soon. It must have come on their tables as an RFE 
10 times over already and has been turned down or probably deferred 
indefinitely..

Joe

From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com
Sent: Friday, March 30, 2012 10:05 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
For ENHANCED SEARCH of filters to any form try the following

Make a working list of all directly related items to a form and then use the 
filtering options against that.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Guillaume,

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

I will explain in detail what I consider essential:

ONLINE DEBUG:
There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

UNITARY TEST:
Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:
Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it.

ENFORCEMENT OF BEST PRACTICES:
Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

WORK WITH FIELDS NOT IN VIEW:
If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

ENHANCED SEARCH:
I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

Regards,

Jose Huerta
http://theremedyforit.com/

Re: Application not accessible through BMC Remedy Administrator

Hi Georgi,

first I would not do a change like this in a production system. I would try it 
in dev environment, but only after getting the feedback from BMC Support.
If you cannot get  a knowledgeable tech support guy, escalate until you get 
somebody that knows this well

The other table that you need to take a look at is arreference, that links the 
application with the forms. take a look at it.

Still even if you are able to figure out all this, I would not try it first in 
a production system, I would try it in a cloned system that you can mess up and 
blow-away at will.

Also, when you try whatever fix BMC Support gives you, before you make any 
change to production, make sure you have a reliable database backup.

Guillaume


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Remedy-Administrator (ISI) [remedy-administra...@idealstandard.com]
Sent: Friday, March 30, 2012 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Application not accessible through BMC Remedy Administrator

**
Hi Folks,

Hope someone can help me in this issue.

First I want to inform you that we are on a very old release. Our env. is:

AR-Server: 7.0.01 patch 2
OS: HP-UX B.11.11
DB: Oracle 10.2.0.5.0 64bit

MidTier: Version  7.0.01 Patch 002 200703132023
OS: Windows 2003 Server

Now to describe the issue. Since 2 weeks we’ve got a couple timeout errors in 
Midtier. After enabling SQL/API logs we have found that the problem should be 
in one of our applications. But when I try to open the application in BMC 
Remedy Administrator it says “Application does not exists”. If I try to right 
click on it (to delete it), Remedy Administrator closes automatically. So it 
seems that I need to remove it on DB level but have not enough knowledge about 
DB structure. There are all custom applications. No ITSM.

I have found the name of the application in table “arcontainer” but I am not 
sure if I delete the record from there will not destroy the DB consistency. 
Unfortunately I have no test environment where I can try this. We are only with 
a production one and need to be very careful in all these changes.

Thanks in advance for everyone spending a time for me.



Kind Regards,
Georgi Paunov
Remedy Administration
Tel.: +359 675 30200
E-mail: 
Remedy-Administratormailto:remedy-administra...@idealstandard.com@IdealStandard.commailto:n...@idealstandard.com

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: DevStudio Tool


Damn!!! I hadn’t seen that.. Like I said I have not read any docs on the new 
version.. all my knowledge so far is by using it directly.. Thanks for that 
tip..

One more for the ‘panel’...

Joe

From: Greg Donalson 
Sent: Friday, March 30, 2012 10:17 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
Hi,

 

The “Work with fields not in view” can be done today.

 

1)  Open the form that has the field in it that you want to change.

2)  Open the Outline (Window - Show View - Outline)

3)  In the top right, one of the Icons is “Show Fields not in View”

4)  Select the field that you would like to change

5)  From here, you can Open the Properties (go to Window - Show View - 
Properties) or right-click and Create Overlay

6)  Once you open the Properties, you can see all the Properties of that 
field even though it is not in the view and you can make changes to it.

 

Thanks!

 

Greg

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, March 30, 2012 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** 

Hola Jose

Thanks for the clarification, you make interesting points. 
We know that David Easter monitors the ARS list, so maybe he can chime in on 
what he thinks about this

Guillaume




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Friday, March 30, 2012 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Guillaume, 

 

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

 

I will explain in detail what I consider essential:

 

ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

 

UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

 

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 

 

ENFORCEMENT OF BEST PRACTICES:

Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

 

WORK WITH FIELDS NOT IN VIEW:

If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

 

ENHANCED SEARCH:

I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

 

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 

 

 

On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault guilla...@dcshq.com wrote:

** 

Jose, 

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation. 
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

2012-03-30 Thread Andre Hughes

Hello,

I haven't used Analytics and I need to know if a particular report is even 
possible to be generated.

Here is the back ground:

We have a process that a ordinary business user will submit a request via SRM 
(Service Request Management).
Management will either Approve or Reject the Request.
Once the Request is approved, it will generate a Work Order. The Work Order 
will be the holding bin for the Request and it is prioritized and analyzed.
After determining this Request is ready to be put into Production, the support 
group will generate a Change Request and relate the Work Order.
There can be 2 paths for the Change Request - 1) Only a Change Request or 2) A 
Change Request with a Release. (The Release must be related to the Work Order)
So essentially the Work Order becomes the Parent Record with all other 
Relationships tied to it.

WO-- (PARENT)
 INC -- (RELATED TO WO. This is another optional relationship, not 
noted above)
 CRQ -- (RELATED TO WO)
 RLM -- (RELATED TO WO)

Here is what I need for a Report out of Analytics -

I need a report that has all of the Related records from the Work Order (INC, 
CRQ, RLM, AAS, TSK, etc). This report should show me the basic information of 
each Record (Record ID #, Assignment, Customer, Summary, Status, Status 
History, Target Dates, Scheduled Dates, etc)

---

I have looked into creating a report outside of Analytics with using Joins 
(WOI:Associations + WOI:WorkOrder), however to get to the basic level of 
information for the main apps, I would need to create joins to at least 7 
levels, ouch!

Please, let me know if Analytics can handle this type of reporting as it is 
critical to our management and support staff.

Thanks,

Andre

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Re: DevStudio Tool

Actually it doesn’t work in 7.6.03.. I just tried it on a form that has some 
fields not in view.. and when I click the ‘Show Fields Not In Any View’ doesn’t 
work.. Shows me a blank list when I actually do have fields not in view..

I wonder if it strictly shows fields not in ANY view.. meaning if they are not 
in any view at all.. In that case I would have liked if it did show fields not 
in the current view but might be present in other views..

I tried it with a field that is not in ANY view and it does work for that.. so 
it’s a functionality that looks like is partially implemented.. And by the name 
of it, its something that BMC can definitely claim to be working as designed..

What Jose was requesting for is the other set of fields as well.. which are not 
in the current view.. The only property information on these fields that are in 
other views and not in the current view that could be grayed out or not 
displayed is view specific information such as positioning..

Joe

From: Guillaume Rheault 
Sent: Friday, March 30, 2012 10:51 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
The WORK WITH FIELDS NOT IN VIEW works great with 7.6.04 SP2. Not sure if it 
works well with 7.6.03, so we can scratch that of the list, can't we?





From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Friday, March 30, 2012 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool


** 
I think that among all your ideas, the one I like best is WORK WITH FIELDS NOT 
IN VIEW. And possibly with minimum code change to the DS as it stands right 
now..

All it would take is instead of populating the Field Properties pane only on 
clicking on the field, to have the ability to switch that properties pane in a 
search mode and type out the DB Name of fields not in view, and fetch their 
properties.. Gray out the areas of properties where fields not in view do not 
get set any values so the user cannot change those.. Its would be a simple 
query to the meta-data to fetch that information..

Great idea.. I like it.. Love it actually... Maybe you should submit an RFE for 
this.. In the RFE the obvious advantage you can state is that you do not have 
to dirty a form or its view by bringing it in view just to view that fields 
property. It’s a big seller.. Everyone would benefit by this and not just a 
small group of people so it should be something that should get a good 
consideration..

I also like the ONLINE DEBUG. This however has been something that we as a 
community have been suggesting ever since I was new to this whole Remedy 
world.. and that’s more than a decade.. If it still hasn’t happened, I don’t 
see it happening anytime too soon. It must have come on their tables as an RFE 
10 times over already and has been turned down or probably deferred 
indefinitely..

Joe

From: Grooms, Frederick W 
Sent: Friday, March 30, 2012 10:05 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
For ENHANCED SEARCH of filters to any form try the following



Make a working list of all directly related items to a form and then use the 
filtering options against that.



Fred





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, March 30, 2012 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool



** Guillaume,



I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.



I will explain in detail what I consider essential:



ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?



UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.



GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 



ENFORCEMENT OF BEST PRACTICES:

Have a set of best

Re: DevStudio Tool

2012-03-30 Thread Kemes, Lisa

You know you get your registration fee taken care of if you present!!  :)

Something to think about!


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, March 28, 2012 10:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Yes a Panel is a great idea.. Where you as an audience can ask the how to type 
questions and we as a panel of users who are more friendlier with the Studio 
can answer if there is an answer to it and share our views..

Maybe we could as a panel share our experiences first, which may answer 
majority of the how to questions, and then have a open question answer session 
in the end..

Joe

From: Susan Palmermailto:suzanpal...@gmail.com
Sent: Wednesday, March 28, 2012 10:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Joe ... maybe a panel situation would be more comfortable for you.  I think 
having a projection of the tool and then showing what you're talking about 
would be great.  Especially when answering questions.  Skip the slides, we want 
the real tool in action.  I know the wwrug team likes 'presentations' but maybe 
this would be an option for this type of group.

I don't think you'd even have to prepare more than a couple points already 
mentioned here (choose mine please) and the rest will generate from the crowd.

On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**

Importing and exporting workflow can chew up memory fast. The default heap 
settings are next to nothing and you need a minimum of 2Gig to run Devstudio. 
Admin tool could get by with 1Gig or less. 
Have you increased the heap on the import ini configuration file? There are 
more files than just the development studio's ini file where you can adjust 
your heap size.

I hate 2 and 3 too.. experienced those things myself as well where after what 
seems like you selected the field it just disappears and the 2nd time you 
select it, it sticks...

So yea Rod actually managed to point 2 things that I find to be clumsy too.. 
But the advantages outweigh these so these few quirks just seem to be 
overshadowed.. Thank you for pointing these up and I think if BMC is watching, 
they ought to do something about these things..

Joe

From: Rod Harrismailto:r...@smapps.com.au
Sent: Wednesday, March 28, 2012 10:22 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Hi Dan, Joe and everyone,

I've been using Dev Studio since 7.5 first came out and I would never consider 
going back to the old admin tool. Whilst you certainly need a high resolution 
screen  and you should go 64bit and up your heap from the default there are 
plenty of huge upsides in dev studio.

My favourites are:


 1.  The Outline View and the ability to sort fields by ID or by label or by 
name to find the field you need quickly.
 2.  Once you find the field the show relationships feature will enable you to 
drill in to the right workflow quickly and to be confident that you have 
captured all of the impacts.
 3.  If you need to bulk change a whole bunch of fields, active links or 
anything else you can usually select the objects and use the properties page to 
do a bulk update.
 4.  Autocomplete, built in help and syntax checking are nice especially now 
that the bugs seem to have been removed. There were some nasty ones in the 
early 7.5 releases

The bad things

 1.  Importing and exporting workflow can chew up memory fast. The default heap 
settings are next to nothing and you need a minimum of 2Gig to run Devstudio. 
Admin tool could get by with 1Gig or less.
 2.  I miss the ease of moving around a bunch of fields using the arrow keys. 
This feature is there but it doesn't seem to work as well. There also seems to 
be some bugs with group moving/resizing fields in devstudio still
 3.  Sometimes I select fields to add to a setfields or push fields and they 
don't take. I have to select the field again. This bug has been around since 
day 1 and I'm not sure it has been fixed.

So on the whole I love devstudio. Fix the bugs, extend the syntax help to the 
run process commands, improve the memory utilisation and I'll be even happier. 
I'm loving my new laptop with the full HD screen and 8 Gig too.

Rod Harris



On 29 March 2012 09:59, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:

Yea I like that one too.. And that you can switch between an AL list and a 
Filter list without waiting for a coffee break or a cigarette break to get your 
session back - especially since I have stopped drinking coffee and reduced my 
smoking to almost nothing!

-Original Message- From: bullcreek.comhttp://bullcreek.com/
Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: 
public.remedy.arsystem.general

Re: DevStudio Tool

2012-03-30 Thread bullcreek.com

That being said, one of the best kept secrets of the Texas Remedy User's Group 
(TRUG) is our Panel discussion typically held at the end of the meeting which 
has always beena big hit.  We have had such Remedy Brain Trust participants as 
Dr. Christopher Strauss, ARnold Noche, and others.  Even if we have a 
presentation from Joe or others, there is always the Birds of a Feather(BOF) 
session series after the Technical/Breakout Sessions at WWRUG where you can 
sign up to host a BOF and use the same rooms, microphones, podium etc. that 
the sessions do and there is essentially not a 45 minute time limitation as 
there are in the sessions.

Jus' sayin'  :-)

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
http://www.wwrug.com/contact_phil.html
512-731-0304
-Original message-
From: Kemes, Lisa lisa.ke...@te.com
Date: Fri, 30 Mar 2012 11:44:47 -0400
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 You know you get your registration fee taken care of if you present!!  :)
 
 Something to think about!
 
 
 Thanks!
 
 Lisa
 
 
 
 
 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS 
 T.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Wednesday, March 28, 2012 10:49 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: DevStudio Tool
 
 **
 Yes a Panel is a great idea.. Where you as an audience can ask the how to t 
 ype questions and we as a panel of users who are more friendlier with the S 
 tudio can answer if there is an answer to it and share our views..
 
 Maybe we could as a panel share our experiences first, which may answer maj 
 ority of the how to questions, and then have a open question answer session  
 in the end..
 
 Joe
 
 From: Susan Palmermailto:suzanpal...@gmail.com
 Sent: Wednesday, March 28, 2012 10:39 PM
 Newsgroups: public.remedy.arsystem.general
 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Subject: Re: DevStudio Tool
 
 ** Joe ... maybe a panel situation would be more comfortable for you.  I th 
 ink having a projection of the tool and then showing what you're talking ab 
 out would be great.  Especially when answering questions.  Skip the slides,  
 we want the real tool in action.  I know the wwrug team likes 'presentatio 
 ns' but maybe this would be an option for this type of group.
 
 I don't think you'd even have to prepare more than a couple points already  
 mentioned here (choose mine please) and the rest will generate from the cro 
 wd.
 
 On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.netmail 
 to:jdso...@shyle.net wrote:
 **
 
 Importing and exporting workflow can chew up memory fast. The default heap  
 settings are next to nothing and you need a minimum of 2Gig to run Devstud 
 io. Admin tool could get by with 1Gig or less. 
 Have you increased the heap on the import ini configuration file? There are  
 more files than just the development studio's ini file where you can adjus t 
 your heap size.
 
 I hate 2 and 3 too.. experienced those things myself as well where after wh 
 at seems like you selected the field it just disappears and the 2nd time yo 
 u select it, it sticks...
 
 So yea Rod actually managed to point 2 things that I find to be clumsy too. 
 . But the advantages outweigh these so these few quirks just seem to be ove 
 rshadowed.. Thank you for pointing these up and I think if BMC is watching,  
 they ought to do something about these things..
 
 Joe
 
 From: Rod Harrismailto:r...@smapps.com.au
 Sent: Wednesday, March 28, 2012 10:22 PM
 Newsgroups: public.remedy.arsystem.general
 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Subject: Re: DevStudio Tool
 
 **
 Hi Dan, Joe and everyone,
 
 I've been using Dev Studio since 7.5 first came out and I would never consi 
 der going back to the old admin tool. Whilst you certainly need a high reso 
 lution screen  and you should go 64bit and up your heap from the default th 
 ere are plenty of huge upsides in dev studio.
 
 My favourites are:
 
 
  1.  The Outline View and the ability to sort fields by ID or by label or b 
 y name to find the field you need quickly.
  2.  Once you find the field the show relationships feature will enable you  
 to drill in to the right workflow quickly and to be confident that you hav e 
 captured all of the impacts.
  3.  If you need to bulk change a whole bunch of fields, active links or an 
 ything else you can usually select the objects and use the properties page  
 to do a bulk update.
  4.  Autocomplete, built in help and syntax checking are nice especially no 
 w that the bugs seem to have been removed. There were some nasty ones in th 
 e early 7.5 releases
 
 The bad things
 
  1.  Importing and exporting workflow can chew up memory fast. The default  
 heap settings are next to nothing and you need a minimum of 2Gig to run Dev 
 studio. Admin tool could get by with 1Gig or less.
  2.  I miss the ease of moving around a bunch of fields

Re: DevStudio Tool


Yup Dan wrote me that on an offline and its something I’m considering.. Travel 
may not cost me much as I can leverage my frequent flyer benefits to get ‘free’ 
stuff...

I’ll need to check what is scheduled during that period at the customer site I 
am at right now..

Joe

From: Kemes, Lisa 
Sent: Friday, March 30, 2012 11:44 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
You know you get your registration fee taken care of if you present!!  :)  

Something to think about!

Thanks! 

Lisa 





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, March 28, 2012 10:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool


** 
Yes a Panel is a great idea.. Where you as an audience can ask the how to type 
questions and we as a panel of users who are more friendlier with the Studio 
can answer if there is an answer to it and share our views..

Maybe we could as a panel share our experiences first, which may answer 
majority of the how to questions, and then have a open question answer session 
in the end..

Joe

From: Susan Palmer 
Sent: Wednesday, March 28, 2012 10:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** Joe ... maybe a panel situation would be more comfortable for you.  I think 
having a projection of the tool and then showing what you're talking about 
would be great.  Especially when answering questions.  Skip the slides, we want 
the real tool in action.  I know the wwrug team likes 'presentations' but maybe 
this would be an option for this type of group.

I don't think you'd even have to prepare more than a couple points already 
mentioned here (choose mine please) and the rest will generate from the crowd.


On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

  ** 

  “Importing and exporting workflow can chew up memory fast. The default heap 
settings are next to nothing and you need a minimum of 2Gig to run Devstudio. 
Admin tool could get by with 1Gig or less. “
  Have you increased the heap on the import ini configuration file? There are 
more files than just the development studio’s ini file where you can adjust 
your heap size.

  I hate 2 and 3 too.. experienced those things myself as well where after what 
seems like you selected the field it just disappears and the 2nd time you 
select it, it sticks...

  So yea Rod actually managed to point 2 things that I find to be clumsy too.. 
But the advantages outweigh these so these few quirks just seem to be 
overshadowed.. Thank you for pointing these up and I think if BMC is watching, 
they ought to do something about these things..

  Joe

  From: Rod Harris 
  Sent: Wednesday, March 28, 2012 10:22 PM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: DevStudio Tool

  ** 
  Hi Dan, Joe and everyone,

  I've been using Dev Studio since 7.5 first came out and I would never 
consider going back to the old admin tool. Whilst you certainly need a high 
resolution screen  and you should go 64bit and up your heap from the default 
there are plenty of huge upsides in dev studio. 

  My favourites are:

1.. The Outline View and the ability to sort fields by ID or by label or by 
name to find the field you need quickly. 
2.. Once you find the field the show relationships feature will enable you 
to drill in to the right workflow quickly and to be confident that you have 
captured all of the impacts. 
3.. If you need to bulk change a whole bunch of fields, active links or 
anything else you can usually select the objects and use the properties page to 
do a bulk update. 
4.. Autocomplete, built in help and syntax checking are nice especially now 
that the bugs seem to have been removed. There were some nasty ones in the 
early 7.5 releases
  The bad things
1.. Importing and exporting workflow can chew up memory fast. The default 
heap settings are next to nothing and you need a minimum of 2Gig to run 
Devstudio. Admin tool could get by with 1Gig or less. 
2.. I miss the ease of moving around a bunch of fields using the arrow 
keys. This feature is there but it doesn't seem to work as well. There also 
seems to be some bugs with group moving/resizing fields in devstudio still 
3.. Sometimes I select fields to add to a setfields or push fields and they 
don't take. I have to select the field again. This bug has been around since 
day 1 and I'm not sure it has been fixed.
  So on the whole I love devstudio. Fix the bugs, extend the syntax help to the 
run process commands, improve the memory utilisation and I'll be even happier. 
I'm loving my new laptop with the full HD screen and 8 Gig too. 

  Rod Harris



  On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: 

Yea I

ADDM

2012-03-30 Thread SUBSCRIBE arslist Judy C. Dowell

Hi,  I'm totally new to ADDM and have been requested to run a report to find 
instances of a product called pointsec.  I've been asked to provide:
Computer Name/Make/Model/OS/IP Address/Path and the path the software instance 
is found.
I was given the following information about the product location for a file 
called *.rec:

Windows XP:
Documents and Settings\All Users\Application Data\Pointsec
Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC

Windows Vista/7:
C:\Users\All Users\Pointsec for PC

I am not a programmer and have no idea how to get this information into a 
report.  I can see the instances of pointsec under discovered service, but 
don't know how to get the needed information and columns.  Can anyone help?  
Thanks.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Can remedy code push cause DB crash, etc?

Hi All,

Very recently I performed Remedy code push on our production server.

This involved importing some new forms and related workflow and also
modifying existing forms like HelpDesk and Change forms.(Using ARAdmin
tool)

I tested this same on our Dev and QA Servers and the code push was a
success without any issues.

But when I performed this on our Production server, it caused DB crash
and brought down Remedy.

The outage was caused by the fact that the database became
unresponsive.

After we brought back Remedy, we noticed some of the DB view needed to
be recompiled.

As we are still investigating if it has to do with issues in non
remedy components but we couldn't find any solid clues and ultimately
brings it back to Remedy code push.

Here are the logs :

--

Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Wed Mar 28 01:09:59 2012 15
Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Wed Mar 28 01:09:59 2012 15
Wed Mar 28 01:11:23 2012 390600 : Requested database table not found.
Please check the spelling (table name is case-sensitive) (ARERR 481)
Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
the SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out
Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Mar 28 01:29:29 2012 Thread 67 not handling connection

---

At this point, I would like to understand from experts in here to see
if anything like the above mentioned is possible? If yes, what could
be the reasons and what can I look into to find the root cause.

Thanks,

Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Can remedy code push cause DB crash, etc?

Sorry, missed the environment info:

Server : 5.01.02 Patch 1313
Hardware : sun4u
OS: SunOS 5.10
DB: SQL -- Oracle
DB Version : 0.2.0.5.0 - 64bi

On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:
 Hi All,

 Very recently I performed Remedy code push on our production server.

 This involved importing some new forms and related workflow and also
 modifying existing forms like HelpDesk and Change forms.(Using ARAdmin
 tool)

 I tested this same on our Dev and QA Servers and the code push was a
 success without any issues.

 But when I performed this on our Production server, it caused DB crash
 and brought down Remedy.

 The outage was caused by the fact that the database became
 unresponsive.

 After we brought back Remedy, we noticed some of the DB view needed to
 be recompiled.

 As we are still investigating if it has to do with issues in non
 remedy components but we couldn't find any solid clues and ultimately
 brings it back to Remedy code push.

 Here are the logs :

 --

 Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
 terminated when a signal was received by the server (ARDSNOTE 3000)
 Wed Mar 28 01:09:59 2012 15
 Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
 terminated when a signal was received by the server (ARDSNOTE 3000)
 Wed Mar 28 01:09:59 2012 15
 Wed Mar 28 01:11:23 2012 390600 : Requested database table not found.
 Please check the spelling (table name is case-sensitive) (ARERR 481)
 Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
 the SQL database.
 Please ensure the SQL database is running or contact the Database
 Administrator for help (ARERR 550)
 Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out
 Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL
 database (ARERR 551)
 Wed Mar 28 01:29:29 2012 Thread 67 not handling connection

 ---

 At this point, I would like to understand from experts in here to see
 if anything like the above mentioned is possible? If yes, what could
 be the reasons and what can I look into to find the root cause.

 Thanks,

 Raj

 ___
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug12www.wwrug12.comARSList: Where the Answers Are

___
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Can remedy code push cause DB crash, etc?

Typo ;
DB Version : 10.2.0.5.0 - 64bi

On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
 Sorry, missed the environment info:

 Server : 5.01.02 Patch 1313
 Hardware : sun4u
 OS: SunOS 5.10
 DB: SQL -- Oracle
 DB Version : 0.2.0.5.0 - 64bi

 On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:









  Hi All,

  Very recently I performed Remedy code push on our production server.

  This involved importing some new forms and related workflow and also
  modifying existing forms like HelpDesk and Change forms.(Using ARAdmin
  tool)

  I tested this same on our Dev and QA Servers and the code push was a
  success without any issues.

  But when I performed this on our Production server, it caused DB crash
  and brought down Remedy.

  The outage was caused by the fact that the database became
  unresponsive.

  After we brought back Remedy, we noticed some of the DB view needed to
  be recompiled.

  As we are still investigating if it has to do with issues in non
  remedy components but we couldn't find any solid clues and ultimately
  brings it back to Remedy code push.

  Here are the logs :

  --

  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
  terminated when a signal was received by the server (ARDSNOTE 3000)
  Wed Mar 28 01:09:59 2012 15
  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
  terminated when a signal was received by the server (ARDSNOTE 3000)
  Wed Mar 28 01:09:59 2012 15
  Wed Mar 28 01:11:23 2012 390600 : Requested database table not found.
  Please check the spelling (table name is case-sensitive) (ARERR 481)
  Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
  the SQL database.
  Please ensure the SQL database is running or contact the Database
  Administrator for help (ARERR 550)
  Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out
  Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL
  database (ARERR 551)
  Wed Mar 28 01:29:29 2012 Thread 67 not handling connection

  ---

  At this point, I would like to understand from experts in here to see
  if anything like the above mentioned is possible? If yes, what could
  be the reasons and what can I look into to find the root cause.

  Thanks,

  Raj

  ___
  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  attend wwrug12www.wwrug12.comARSList:Where the Answers Are

 ___
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 attend wwrug12www.wwrug12.comARSList: Where the Answers Are

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Re: Can remedy code push cause DB crash, etc?

2012-03-30 Thread Grooms, Frederick W

Depending on what you were doing ... Yes the application could become 
unresponsive (Especially if users were still using the system).   Did you put 
your system into Admin mode before doing the change?

Since you are on ARS 5.01.02, If you were doing anything like changing the size 
of a column or deleting a column on an existing form the system has to rename 
the table and copy the data over to a new table (with the new structure).  
Newer versions of the ARS server no longer need to do this (ARS 5.01.02 is from 
like 2005).

Also ... Does your non production system have the same number of records in the 
table being changed (more records will of course result in an increased time 
for a change).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Friday, March 30, 2012 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Sorry, missed the environment info:

Server : 5.01.02 Patch 1313
Hardware : sun4u
OS: SunOS 5.10
DB: SQL -- Oracle
DB Version : 10.2.0.5.0 - 64bi

On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:
 Hi All,

 Very recently I performed Remedy code push on our production server.

 This involved importing some new forms and related workflow and also
 modifying existing forms like HelpDesk and Change forms.(Using ARAdmin
 tool)

 I tested this same on our Dev and QA Servers and the code push was a
 success without any issues.

 But when I performed this on our Production server, it caused DB crash
 and brought down Remedy.

 The outage was caused by the fact that the database became
 unresponsive.

 After we brought back Remedy, we noticed some of the DB view needed to
 be recompiled.

 As we are still investigating if it has to do with issues in non
 remedy components but we couldn't find any solid clues and ultimately
 brings it back to Remedy code push.

 Here are the logs :

 --

 Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
 terminated when a signal was received by the server (ARDSNOTE 3000)
 Wed Mar 28 01:09:59 2012 15
 Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
 terminated when a signal was received by the server (ARDSNOTE 3000)
 Wed Mar 28 01:09:59 2012 15
 Wed Mar 28 01:11:23 2012 390600 : Requested database table not found.
 Please check the spelling (table name is case-sensitive) (ARERR 481)
 Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
 the SQL database.
 Please ensure the SQL database is running or contact the Database
 Administrator for help (ARERR 550)
 Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out
 Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL
 database (ARERR 551)
 Wed Mar 28 01:29:29 2012 Thread 67 not handling connection

 ---

 At this point, I would like to understand from experts in here to see
 if anything like the above mentioned is possible? If yes, what could
 be the reasons and what can I look into to find the root cause.

 Thanks,

 Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Can remedy code push cause DB crash, etc?

Been there.  Done that.  In my case, we ran up against not enough temp space 
and froze the system.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Friday, March 30, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Typo ;
DB Version : 10.2.0.5.0 - 64bi

On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
 Sorry, missed the environment info:

 Server : 5.01.02 Patch 1313
 Hardware : sun4u
 OS: SunOS 5.10
 DB: SQL -- Oracle
 DB Version : 0.2.0.5.0 - 64bi

 On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

  Hi All,

  Very recently I performed Remedy code push on our production server.

  This involved importing some new forms and related workflow and also 
  modifying existing forms like HelpDesk and Change forms.(Using 
  ARAdmin
  tool)

  I tested this same on our Dev and QA Servers and the code push was a 
  success without any issues.

  But when I performed this on our Production server, it caused DB 
  crash and brought down Remedy.

  The outage was caused by the fact that the database became 
  unresponsive.

  After we brought back Remedy, we noticed some of the DB view needed 
  to be recompiled.

  As we are still investigating if it has to do with issues in non 
  remedy components but we couldn't find any solid clues and 
  ultimately brings it back to Remedy code push.

  Here are the logs :

  --

  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server 
  terminated when a signal was received by the server (ARDSNOTE 3000) 
  Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib : AR 
  System Distributed Server terminated when a signal was received by 
  the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28 
  01:11:23 2012 390600 : Requested database table not found.
  Please check the spelling (table name is case-sensitive) (ARERR 481) 
  Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to 
  the SQL database.
  Please ensure the SQL database is running or contact the Database 
  Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012 
  ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 : 
  Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28 
  01:29:29 2012 Thread 67 not handling connection

  ---

  At this point, I would like to understand from experts in here to 
  see if anything like the above mentioned is possible? If yes, what 
  could be the reasons and what can I look into to find the root cause.

  Thanks,

  Raj

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Re: Can remedy code push cause DB crash, etc?

No, we did not put our system into Admin mode.
Should we consider this from now onwards on our future releases? When
is this required?( Just trying to understand, when is this required.)

My changes involved adding new table,2 new fields(2-buttons) on HPD
and CHG forms and also modifying (adding 6 new fields on) some of our
existing heavily customized forms.

No, our non production server do not have same number of records but
very very less compared to our production server.

On Mar 30, 11:43 am, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
 Depending on what you were doing ... Yes the application could become 
 unresponsive (Especially if users were still using the system).   Did you put 
 your system into Admin mode before doing the change?

 Since you are on ARS 5.01.02, If you were doing anything like changing the 
 size of a column or deleting a column on an existing form the system has to 
 rename the table and copy the data over to a new table (with the new 
 structure).  Newer versions of the ARS server no longer need to do this (ARS 
 5.01.02 is from like 2005).

 Also ... Does your non production system have the same number of records in 
 the table being changed (more records will of course result in an increased 
 time for a change).

 Fred







 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Friday, March 30, 2012 1:34 PM
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Sorry, missed the environment info:

 Server : 5.01.02 Patch 1313
 Hardware : sun4u
 OS: SunOS 5.10
 DB: SQL -- Oracle
 DB Version : 10.2.0.5.0 - 64bi

 On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:
  Hi All,

  Very recently I performed Remedy code push on our production server.

  This involved importing some new forms and related workflow and also
  modifying existing forms like HelpDesk and Change forms.(Using ARAdmin
  tool)

  I tested this same on our Dev and QA Servers and the code push was a
  success without any issues.

  But when I performed this on our Production server, it caused DB crash
  and brought down Remedy.

  The outage was caused by the fact that the database became
  unresponsive.

  After we brought back Remedy, we noticed some of the DB view needed to
  be recompiled.

  As we are still investigating if it has to do with issues in non
  remedy components but we couldn't find any solid clues and ultimately
  brings it back to Remedy code push.

  Here are the logs :

  --

  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
  terminated when a signal was received by the server (ARDSNOTE 3000)
  Wed Mar 28 01:09:59 2012 15
  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
  terminated when a signal was received by the server (ARDSNOTE 3000)
  Wed Mar 28 01:09:59 2012 15
  Wed Mar 28 01:11:23 2012 390600 : Requested database table not found.
  Please check the spelling (table name is case-sensitive) (ARERR 481)
  Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
  the SQL database.
  Please ensure the SQL database is running or contact the Database
  Administrator for help (ARERR 550)
  Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out
  Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL
  database (ARERR 551)
  Wed Mar 28 01:29:29 2012 Thread 67 not handling connection

  ---

  At this point, I would like to understand from experts in here to see
  if anything like the above mentioned is possible? If yes, what could
  be the reasons and what can I look into to find the root cause.

  Thanks,

  Raj

 ___
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Re: Can remedy code push cause DB crash, etc?

Yup exactly, we noticed the same thing. DB ran out of temp space and
ultimately crashed.
What are your recommendations, how can we avoid this in future?

On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
 Been there.  Done that.  In my case, we ran up against not enough temp space 
 and froze the system.

 Dave







 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Friday, March 30, 2012 2:36 PM
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Typo ;
 DB Version : 10.2.0.5.0 - 64bi

 On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
  Sorry, missed the environment info:

  Server : 5.01.02 Patch 1313
  Hardware : sun4u
  OS: SunOS 5.10
  DB: SQL -- Oracle
  DB Version : 0.2.0.5.0 - 64bi

  On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

   Hi All,

   Very recently I performed Remedy code push on our production server.

   This involved importing some new forms and related workflow and also
   modifying existing forms like HelpDesk and Change forms.(Using
   ARAdmin
   tool)

   I tested this same on our Dev and QA Servers and the code push was a
   success without any issues.

   But when I performed this on our Production server, it caused DB
   crash and brought down Remedy.

   The outage was caused by the fact that the database became
   unresponsive.

   After we brought back Remedy, we noticed some of the DB view needed
   to be recompiled.

   As we are still investigating if it has to do with issues in non
   remedy components but we couldn't find any solid clues and
   ultimately brings it back to Remedy code push.

   Here are the logs :

   --

   Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
   terminated when a signal was received by the server (ARDSNOTE 3000)
   Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib : AR
   System Distributed Server terminated when a signal was received by
   the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28
   01:11:23 2012 390600 : Requested database table not found.
   Please check the spelling (table name is case-sensitive) (ARERR 481)
   Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
   the SQL database.
   Please ensure the SQL database is running or contact the Database
   Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012
   ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 :
   Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28
   01:29:29 2012 Thread 67 not handling connection

   ---

   At this point, I would like to understand from experts in here to
   see if anything like the above mentioned is possible? If yes, what
   could be the reasons and what can I look into to find the root cause.

   Thanks,

   Raj

   
   ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

2012-03-30 Thread Jose Huerta

Yes And no. That kind id report os posible, but not using the out of the
box universe. You need to customize the universe or create a new one.
 The info is at the database and BOXI can handle it.

I've done more difficult reports, but always creating a new universe.

El viernes 30 de marzo de 2012, Andre Hughes escribió:

 Hello,
 I haven't used Analytics and I need to know if a particular report is even
 possible to be generated.

 Here is the back ground:

 We have a process that a ordinary business user will submit a request via
 SRM (Service Request Management).
 Management will either Approve or Reject the Request.
 Once the Request is approved, it will generate a Work Order. The Work
 Order will be the holding bin for the Request and it is prioritized and
 analyzed.
 After determining this Request is ready to be put into Production, the
 support group will generate a Change Request and relate the Work Order.
 There can be 2 paths for the Change Request - 1) Only a Change Request or
 2) A Change Request with a Release. (The Release must be related to the
 Work Order)
 So essentially the Work Order becomes the Parent Record with all other
 Relationships tied to it.

 WO-- (PARENT)
 INC -- (RELATED TO WO. This is another optional relationship, not
 noted above)
 CRQ -- (RELATED TO WO)
 RLM -- (RELATED TO WO)

 Here is what I need for a Report out of Analytics -

 I need a report that has all of the Related records from the Work Order
 (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic
 information of each Record (Record ID #, Assignment, Customer, Summary,
 Status, Status History, Target Dates, Scheduled Dates, etc)

 ---

 I have looked into creating a report outside of Analytics with using Joins
 (WOI:Associations + WOI:WorkOrder), however to get to the basic level of
 information for the main apps, I would need to create joins to at least 7
 levels, ouch!

 Please, let me know if Analytics can handle this type of reporting as it
 is critical to our management and support staff.

 Thanks,

 Andre


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-- 

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

http://www.sm2baleares.es/

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  http://es-es.facebook.com/pages/SM2-Baleares/158608627954
  http://twitter.com/#!/SM2Baleares
 http://www.linkedin.com/company/sm2-baleares

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

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image002.jpgimage003.jpgimage004.jpgimage001.jpg

Re: Can remedy code push cause DB crash, etc?

The reason is in Fred's note where he talks about If you were doing anything 
like changing the size of a column or deleting a column on an existing form the 
system has to rename the table and copy the data over to a new table (with the 
new structure)  It would depend on how much data you have in the system.  Some 
one else on the list would need to tell how to make sure that temp space was 
setup to be large enough.

Dave
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Friday, March 30, 2012 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Yup exactly, we noticed the same thing. DB ran out of temp space and ultimately 
crashed.
What are your recommendations, how can we avoid this in future?

On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
 Been there.  Done that.  In my case, we ran up against not enough temp space 
 and froze the system.

 Dave







 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Friday, March 30, 2012 2:36 PM
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Typo ;
 DB Version : 10.2.0.5.0 - 64bi

 On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
  Sorry, missed the environment info:

  Server : 5.01.02 Patch 1313
  Hardware : sun4u
  OS: SunOS 5.10
  DB: SQL -- Oracle
  DB Version : 0.2.0.5.0 - 64bi

  On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

   Hi All,

   Very recently I performed Remedy code push on our production server.

   This involved importing some new forms and related workflow and 
   also modifying existing forms like HelpDesk and Change 
   forms.(Using ARAdmin
   tool)

   I tested this same on our Dev and QA Servers and the code push was 
   a success without any issues.

   But when I performed this on our Production server, it caused DB 
   crash and brought down Remedy.

   The outage was caused by the fact that the database became 
   unresponsive.

   After we brought back Remedy, we noticed some of the DB view 
   needed to be recompiled.

   As we are still investigating if it has to do with issues in non 
   remedy components but we couldn't find any solid clues and 
   ultimately brings it back to Remedy code push.

   Here are the logs :

   --

   Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server 
   terminated when a signal was received by the server (ARDSNOTE 
   3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib 
   : AR System Distributed Server terminated when a signal was 
   received by the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 
   Wed Mar 28
   01:11:23 2012 390600 : Requested database table not found.
   Please check the spelling (table name is case-sensitive) (ARERR 
   481) Wed Mar 28 01:29:29 2012 390620 : Failure while trying to 
   connect to the SQL database.
   Please ensure the SQL database is running or contact the Database 
   Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012
   ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 :
   Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28
   01:29:29 2012 Thread 67 not handling connection

   ---

   At this point, I would like to understand from experts in here to 
   see if anything like the above mentioned is possible? If yes, what 
   could be the reasons and what can I look into to find the root cause.

   Thanks,

   Raj

   __
   __ ___ UNSUBSCRIBE or access ARSlist Archives 
   atwww.arslist.org attend wwrug12www.wwrug12.comARSList:Where the 
   Answers Are

  
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Re: Can remedy code push cause DB crash, etc?


Raj,

Turn autoextend on for your temp database, and make sure the disk has 
sufficient free disk space to allow similar operations in the future. I'm 
guessing you must have been missing one or both of these?


Joe

-Original Message- 
From: Raj
Sent: Friday, March 30, 2012 2:52 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Yup exactly, we noticed the same thing. DB ran out of temp space and
ultimately crashed.
What are your recommendations, how can we avoid this in future?

On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
Been there.  Done that.  In my case, we ran up against not enough temp 
space and froze the system.


Dave







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj

Sent: Friday, March 30, 2012 2:36 PM
To: arsl...@arslist.org
Subject: Re: Can remedy code push cause DB crash, etc?

Typo ;
DB Version : 10.2.0.5.0 - 64bi

On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
 Sorry, missed the environment info:

 Server : 5.01.02 Patch 1313
 Hardware : sun4u
 OS: SunOS 5.10
 DB: SQL -- Oracle
 DB Version : 0.2.0.5.0 - 64bi

 On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

  Hi All,

  Very recently I performed Remedy code push on our production server.

  This involved importing some new forms and related workflow and also
  modifying existing forms like HelpDesk and Change forms.(Using
  ARAdmin
  tool)

  I tested this same on our Dev and QA Servers and the code push was a
  success without any issues.

  But when I performed this on our Production server, it caused DB
  crash and brought down Remedy.

  The outage was caused by the fact that the database became
  unresponsive.

  After we brought back Remedy, we noticed some of the DB view needed
  to be recompiled.

  As we are still investigating if it has to do with issues in non
  remedy components but we couldn't find any solid clues and
  ultimately brings it back to Remedy code push.

  Here are the logs :

  --

  Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
  terminated when a signal was received by the server (ARDSNOTE 3000)
  Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib : AR
  System Distributed Server terminated when a signal was received by
  the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28
  01:11:23 2012 390600 : Requested database table not found.
  Please check the spelling (table name is case-sensitive) (ARERR 481)
  Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
  the SQL database.
  Please ensure the SQL database is running or contact the Database
  Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012
  ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 :
  Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28
  01:29:29 2012 Thread 67 not handling connection

  ---

  At this point, I would like to understand from experts in here to
  see if anything like the above mentioned is possible? If yes, what
  could be the reasons and what can I look into to find the root cause.

  Thanks,

  Raj 


___
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Re: Can remedy code push cause DB crash, etc?

Thanks for all your replies, I discussed this with our DBA. Here' the
response when I asked to check the following(1. What is the size of
the DB Temp Space?
2. Is Temp Database set to autoextend and If there is sufficient free
disk space ?)
Response:
The problem we have was not the TEMP tablespace it was the /tmp on the
unix server got 100% full.  Also it was not production server that had
problem it was the Datawarehouse server and in the alert log of
datawarehouse server, it did point to TEMP tablespace problem but of
resource unable and not enough space on the unix system

Any comments?



On Mar 30, 12:02 pm, Joe Martin D'Souza jdso...@shyle.net wrote:
 Raj,

 Turn autoextend on for your temp database, and make sure the disk has
 sufficient free disk space to allow similar operations in the future. I'm
 guessing you must have been missing one or both of these?

 Joe







 -Original Message-
 From: Raj
 Sent: Friday, March 30, 2012 2:52 PM Newsgroups:

 public.remedy.arsystem.general
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Yup exactly, we noticed the same thing. DB ran out of temp space and
 ultimately crashed.
 What are your recommendations, how can we avoid this in future?

 On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
  Been there.  Done that.  In my case, we ran up against not enough temp
  space and froze the system.

  Dave

  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arsl...@arslist.org] On Behalf Of Raj
  Sent: Friday, March 30, 2012 2:36 PM
  To: arsl...@arslist.org
  Subject: Re: Can remedy code push cause DB crash, etc?

  Typo ;
  DB Version : 10.2.0.5.0 - 64bi

  On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
   Sorry, missed the environment info:

   Server : 5.01.02 Patch 1313
   Hardware : sun4u
   OS: SunOS 5.10
   DB: SQL -- Oracle
   DB Version : 0.2.0.5.0 - 64bi

   On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

Hi All,

Very recently I performed Remedy code push on our production server.

This involved importing some new forms and related workflow and also
modifying existing forms like HelpDesk and Change forms.(Using
ARAdmin
tool)

I tested this same on our Dev and QA Servers and the code push was a
success without any issues.

But when I performed this on our Production server, it caused DB
crash and brought down Remedy.

The outage was caused by the fact that the database became
unresponsive.

After we brought back Remedy, we noticed some of the DB view needed
to be recompiled.

As we are still investigating if it has to do with issues in non
remedy components but we couldn't find any solid clues and
ultimately brings it back to Remedy code push.

Here are the logs :

--

Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib : AR
System Distributed Server terminated when a signal was received by
the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28
01:11:23 2012 390600 : Requested database table not found.
Please check the spelling (table name is case-sensitive) (ARERR 481)
Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
the SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012
ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 :
Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28
01:29:29 2012 Thread 67 not handling connection

---

At this point, I would like to understand from experts in here to
see if anything like the above mentioned is possible? If yes, what
could be the reasons and what can I look into to find the root cause.

Thanks,

Raj

 ___
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug12www.wwrug12.comARSList: Where the Answers Are

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Re: Can remedy code push cause DB crash, etc?

The /tmp directory is needed by the AR Server process to process some of its 
internal stuff.. running out of space here is not good too..


Every client connection that is opened up from a client, creates a unique 
temp file in the /tmp directory and this directory can grow pretty large as 
well.. The size of that file is directly directly dependent on the operation 
performed.. The operation you were performing is an expensive AR System 
operation so I can see that this file could grow pretty large. After the 
client connection is closed the file is typically purged..


If a file for whatever reason does not get purged after the operation, its 
usually an indication of some sort of an application problem.. The file is 
locked so cannot be deleted until you terminate the AR System server process 
in case that happens.. Also when that happens, you can get this directory 
fill up with files that are large, and not deleted. Monitoring this 
directory once in a while may be a good idea..


In short you can't be having a low volume dedicated to the tmp directory on 
your AR Server..


Joe

-Original Message- 
From: Raj
Sent: Friday, March 30, 2012 3:30 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Thanks for all your replies, I discussed this with our DBA. Here' the 
response when I asked to check the following(1. What is the size of the DB 
Temp Space?
2. Is Temp Database set to autoextend and If there is sufficient free disk 
space ?)

Response:
The problem we have was not the TEMP tablespace it was the /tmp on the unix 
server got 100% full.  Also it was not production server that had problem it 
was the Datawarehouse server and in the alert log of datawarehouse server, 
it did point to TEMP tablespace problem but of resource unable and not 
enough space on the unix system


Any comments?



On Mar 30, 12:02 pm, Joe Martin D'Souza jdso...@shyle.net wrote:

Raj,

Turn autoextend on for your temp database, and make sure the disk has
sufficient free disk space to allow similar operations in the future. I'm
guessing you must have been missing one or both of these?

Joe







-Original Message-
From: Raj
Sent: Friday, March 30, 2012 2:52 PM Newsgroups:

public.remedy.arsystem.general
To: arsl...@arslist.org
Subject: Re: Can remedy code push cause DB crash, etc?

Yup exactly, we noticed the same thing. DB ran out of temp space and
ultimately crashed.
What are your recommendations, how can we avoid this in future?

On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
 Been there.  Done that.  In my case, we ran up against not enough temp
 space and froze the system.

 Dave

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Friday, March 30, 2012 2:36 PM
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Typo ;
 DB Version : 10.2.0.5.0 - 64bi

 On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
  Sorry, missed the environment info:

  Server : 5.01.02 Patch 1313
  Hardware : sun4u
  OS: SunOS 5.10
  DB: SQL -- Oracle
  DB Version : 0.2.0.5.0 - 64bi

  On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

   Hi All,

   Very recently I performed Remedy code push on our production server.

   This involved importing some new forms and related workflow and also
   modifying existing forms like HelpDesk and Change forms.(Using
   ARAdmin
   tool)

   I tested this same on our Dev and QA Servers and the code push was a
   success without any issues.

   But when I performed this on our Production server, it caused DB
   crash and brought down Remedy.

   The outage was caused by the fact that the database became
   unresponsive.

   After we brought back Remedy, we noticed some of the DB view needed
   to be recompiled.

   As we are still investigating if it has to do with issues in non
   remedy components but we couldn't find any solid clues and
   ultimately brings it back to Remedy code push.

   Here are the logs :

   --

   Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server
   terminated when a signal was received by the server (ARDSNOTE 3000)
   Wed Mar 28 01:09:59 2012 15 Wed Mar 28 01:09:59 2012 Distrib : AR
   System Distributed Server terminated when a signal was received by
   the server (ARDSNOTE 3000) Wed Mar 28 01:09:59 2012 15 Wed Mar 28
   01:11:23 2012 390600 : Requested database table not found.
   Please check the spelling (table name is case-sensitive) (ARERR 481)
   Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to
   the SQL database.
   Please ensure the SQL database is running or contact the Database
   Administrator for help (ARERR 550) Wed Mar 28 01:29:29 2012
   ORA-12535: TNS:operation timed out Wed Mar 28 01:29:29 2012 390620 :
   Cannot initialize contact with SQL database (ARERR 551) Wed Mar 28

Re: ADDM

2012-03-30 Thread PCR Remedy

wrong forum, this one is about Remedy, I suggest to go bmc communities.

Peter

On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote:
 Hi,  I'm totally new to ADDM and have been requested to run a report to find
 instances of a product called pointsec.  I've been asked to provide:
 Computer Name/Make/Model/OS/IP Address/Path and the path the software
 instance is found.
 I was given the following information about the product location for a file
 called *.rec:

 Windows XP:
 Documents and Settings\All Users\Application Data\Pointsec
 Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC

 Windows Vista/7:
 C:\Users\All Users\Pointsec for PC

 I am not a programmer and have no idea how to get this information into a
 report.  I can see the instances of pointsec under discovered service, but
 don't know how to get the needed information and columns.  Can anyone help?
 Thanks.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
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Re: Can remedy code push cause DB crash, etc?

Thanks Joe:

Here some additional details I gathered from our DBA:
It was DataWarehouse that had issues and it was not complaining about
TEMP tablespace but the errors in the alert log were pertaining the OS
resource problem

Wed Mar 28 08:22:30 UTC 2012
Process startup failed, error stack:
Wed Mar 28 08:22:31 UTC 2012
ORA-27300: OS system dependent operation:fork failed with status: 11
ORA-27301: OS failure message: Resource temporarily unavailable
ORA-27302: failure occurred at: skgpspawn3
Wed Mar 28 08:22:32 UTC 2012
Process q000 died, see its trace file
Wed Mar 28 08:22:32 UTC 2012
..

Wed Mar 28 08:49:31 UTC 2012
Process startup failed, error stack:
Wed Mar 28 08:49:31 UTC 2012
ORA-27300: OS system dependent operation:fork failed with status: 12
ORA-27301: OS failure message: Not enough space
ORA-27302: failure occurred at: ..
Wed Mar 28 08:49:31 UTC 2012
Process J001 died, see its trace file

 So, what are the recommended size, settings? whom should I approach
at my end to get these settings in place?




On Mar 30, 12:50 pm, Joe Martin D'Souza jdso...@shyle.net wrote:
 The /tmp directory is needed by the AR Server process to process some of its
 internal stuff.. running out of space here is not good too..

 Every client connection that is opened up from a client, creates a unique
 temp file in the /tmp directory and this directory can grow pretty large as
 well.. The size of that file is directly directly dependent on the operation
 performed.. The operation you were performing is an expensive AR System
 operation so I can see that this file could grow pretty large. After the
 client connection is closed the file is typically purged..

 If a file for whatever reason does not get purged after the operation, its
 usually an indication of some sort of an application problem.. The file is
 locked so cannot be deleted until you terminate the AR System server process
 in case that happens.. Also when that happens, you can get this directory
 fill up with files that are large, and not deleted. Monitoring this
 directory once in a while may be a good idea..

 In short you can't be having a low volume dedicated to the tmp directory on
 your AR Server..

 Joe







 -Original Message-
 From: Raj
 Sent: Friday, March 30, 2012 3:30 PM Newsgroups:

 public.remedy.arsystem.general
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Thanks for all your replies, I discussed this with our DBA. Here' the
 response when I asked to check the following(1. What is the size of the DB
 Temp Space?
 2. Is Temp Database set to autoextend and If there is sufficient free disk
 space ?)
 Response:
 The problem we have was not the TEMP tablespace it was the /tmp on the unix
 server got 100% full.  Also it was not production server that had problem it
 was the Datawarehouse server and in the alert log of datawarehouse server,
 it did point to TEMP tablespace problem but of resource unable and not
 enough space on the unix system

 Any comments?

 On Mar 30, 12:02 pm, Joe Martin D'Souza jdso...@shyle.net wrote:
  Raj,

  Turn autoextend on for your temp database, and make sure the disk has
  sufficient free disk space to allow similar operations in the future. I'm
  guessing you must have been missing one or both of these?

  Joe

  -Original Message-
  From: Raj
  Sent: Friday, March 30, 2012 2:52 PM Newsgroups:

  public.remedy.arsystem.general
  To: arsl...@arslist.org
  Subject: Re: Can remedy code push cause DB crash, etc?

  Yup exactly, we noticed the same thing. DB ran out of temp space and
  ultimately crashed.
  What are your recommendations, how can we avoid this in future?

  On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
   Been there.  Done that.  In my case, we ran up against not enough temp
   space and froze the system.

   Dave

   -Original Message-
   From: Action Request System discussion list(ARSList)
   [mailto:arsl...@arslist.org] On Behalf Of Raj
   Sent: Friday, March 30, 2012 2:36 PM
   To: arsl...@arslist.org
   Subject: Re: Can remedy code push cause DB crash, etc?

   Typo ;
   DB Version : 10.2.0.5.0 - 64bi

   On Mar 30, 11:33 am, Raj ravi6...@gmail.com wrote:
Sorry, missed the environment info:

Server : 5.01.02 Patch 1313
Hardware : sun4u
OS: SunOS 5.10
DB: SQL -- Oracle
DB Version : 0.2.0.5.0 - 64bi

On Mar 30, 11:30 am, Raj ravi6...@gmail.com wrote:

 Hi All,

 Very recently I performed Remedy code push on our production server.

 This involved importing some new forms and related workflow and also
 modifying existing forms like HelpDesk and Change forms.(Using
 ARAdmin
 tool)

 I tested this same on our Dev and QA Servers and the code push was a
 success without any issues.

 But when I performed this on our Production server, it caused DB
 crash and brought down Remedy.

 The outage was caused by the fact that the database became

Re: ADDM

Peter,

ADDM updates CMDB which is part of ITSM.  So one could argue that it would be 
included in this forum.  I'm sure that there a few individuals that could 
answer the question.

Dave

On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:

 wrong forum, this one is about Remedy, I suggest to go bmc communities.
 
 Peter
 
 On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote:
 Hi,  I'm totally new to ADDM and have been requested to run a report to find
 instances of a product called pointsec.  I've been asked to provide:
 Computer Name/Make/Model/OS/IP Address/Path and the path the software
 instance is found.
 I was given the following information about the product location for a file
 called *.rec:
 
 Windows XP:
 Documents and Settings\All Users\Application Data\Pointsec
 Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC
 
 Windows Vista/7:
 C:\Users\All Users\Pointsec for PC
 
 I am not a programmer and have no idea how to get this information into a
 report.  I can see the instances of pointsec under discovered service, but
 don't know how to get the needed information and columns.  Can anyone help?
 Thanks.
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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Re: Can remedy code push cause DB crash, etc?

Yes in my previous email I was talking about the /tmp directory on the OS 
and files created there too.. The files created there are done by AR process 
that are a result of an operation from a client.. in your case the client 
was a import operation from the DS (the new toy for us adults from 
Remedyville).


I do no think in this case its your TEMP database which we thought it may be 
earlier. Your DBA's information directs us to the OS. Running out of volume 
space on the where the /tmp is equally critical.


Check this directory to see if there are a lot of files owned by the AR 
System OS user after you shut down the AR System process.. It might be an 
indication of an application level problem.. Without shutting down the 
processes, you will be unable to delete the files that are owned by the AR 
System OS user.. These files will be locked if created after the process was 
last started..


Joe

-Original Message- 
From: Raj
Sent: Friday, March 30, 2012 4:04 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Can remedy code push cause DB crash, etc?

Thanks Joe:

Here some additional details I gathered from our DBA:
It was DataWarehouse that had issues and it was not complaining about TEMP 
tablespace but the errors in the alert log were pertaining the OS resource 
problem


Wed Mar 28 08:22:30 UTC 2012
Process startup failed, error stack:
Wed Mar 28 08:22:31 UTC 2012
ORA-27300: OS system dependent operation:fork failed with status: 11
ORA-27301: OS failure message: Resource temporarily unavailable
ORA-27302: failure occurred at: skgpspawn3
Wed Mar 28 08:22:32 UTC 2012
Process q000 died, see its trace file
Wed Mar 28 08:22:32 UTC 2012
..

Wed Mar 28 08:49:31 UTC 2012
Process startup failed, error stack:
Wed Mar 28 08:49:31 UTC 2012
ORA-27300: OS system dependent operation:fork failed with status: 12
ORA-27301: OS failure message: Not enough space
ORA-27302: failure occurred at: ..
Wed Mar 28 08:49:31 UTC 2012
Process J001 died, see its trace file

So, what are the recommended size, settings? whom should I approach
at my end to get these settings in place?




On Mar 30, 12:50 pm, Joe Martin D'Souza jdso...@shyle.net wrote:
The /tmp directory is needed by the AR Server process to process some of 
its

internal stuff.. running out of space here is not good too..

Every client connection that is opened up from a client, creates a unique
temp file in the /tmp directory and this directory can grow pretty large 
as
well.. The size of that file is directly directly dependent on the 
operation

performed.. The operation you were performing is an expensive AR System
operation so I can see that this file could grow pretty large. After the
client connection is closed the file is typically purged..

If a file for whatever reason does not get purged after the operation, its
usually an indication of some sort of an application problem.. The file is
locked so cannot be deleted until you terminate the AR System server 
process

in case that happens.. Also when that happens, you can get this directory
fill up with files that are large, and not deleted. Monitoring this
directory once in a while may be a good idea..

In short you can't be having a low volume dedicated to the tmp directory 
on

your AR Server..

Joe







-Original Message-
From: Raj
Sent: Friday, March 30, 2012 3:30 PM Newsgroups:

public.remedy.arsystem.general
To: arsl...@arslist.org
Subject: Re: Can remedy code push cause DB crash, etc?

Thanks for all your replies, I discussed this with our DBA. Here' the
response when I asked to check the following(1. What is the size of the DB
Temp Space?
2. Is Temp Database set to autoextend and If there is sufficient free disk
space ?)
Response:
The problem we have was not the TEMP tablespace it was the /tmp on the 
unix
server got 100% full.  Also it was not production server that had problem 
it

was the Datawarehouse server and in the alert log of datawarehouse server,
it did point to TEMP tablespace problem but of resource unable and not
enough space on the unix system

Any comments?

On Mar 30, 12:02 pm, Joe Martin D'Souza jdso...@shyle.net wrote:
 Raj,

 Turn autoextend on for your temp database, and make sure the disk has
 sufficient free disk space to allow similar operations in the future. 
 I'm

 guessing you must have been missing one or both of these?

 Joe

 -Original Message-
 From: Raj
 Sent: Friday, March 30, 2012 2:52 PM Newsgroups:

 public.remedy.arsystem.general
 To: arsl...@arslist.org
 Subject: Re: Can remedy code push cause DB crash, etc?

 Yup exactly, we noticed the same thing. DB ran out of temp space and
 ultimately crashed.
 What are your recommendations, how can we avoid this in future?

 On Mar 30, 11:47 am, Shellman, David dave.shell...@te.com wrote:
  Been there.  Done that.  In my case, we ran up against not enough temp
  space and froze the system.

  Dave

  -Original Message-
  From: Action Request System

Re: ADDM

2012-03-30 Thread Pierson, Shawn

When you run a query in ADDM, you should have an icon under the title but above 
the table displaying the results that says, (+) Customize.  You can use that 
to add or remove columns in the list, including columns based on the 
relationships.  I haven't looked into the specifics that you are talking about 
but I know by default on the software instances you get the hostname, so it 
should be fairly simple to pull in the rest of the data.

Once you have your query displaying the way you want, you can click Actions 
and then Export as CSV and manipulate the data to show up however you want.  
BMC does cover this and reporting extensively in their class, so if you are 
responsible for ADDM definitely get at least the first two ADDM classes to be 
able to maneuver around in the application.

Thanks,

Shawn Pierson 
Remedy Developer | Southern Union


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Judy C. Dowell
Sent: Friday, March 30, 2012 12:04 PM
To: arslist@ARSLIST.ORG
Subject: ADDM

Hi,  I'm totally new to ADDM and have been requested to run a report to find 
instances of a product called pointsec.  I've been asked to provide:
Computer Name/Make/Model/OS/IP Address/Path and the path the software instance 
is found.
I was given the following information about the product location for a file 
called *.rec:

Windows XP:
Documents and Settings\All Users\Application Data\Pointsec
Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC

Windows Vista/7:
C:\Users\All Users\Pointsec for PC

I am not a programmer and have no idea how to get this information into a 
report.  I can see the instances of pointsec under discovered service, but 
don't know how to get the needed information and columns.  Can anyone help?  
Thanks.

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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: ADDM

2012-03-30 Thread arslist

Indeed, ADDM is quite often used with the BMC Atrium, although there are
instances as Tideway that were
Not part of the BMC world at all, and therefore if it is part of the
BMC/Remedy world the questions are fine here.

Although I have done two ADDM installations I don't know the answer because
all reporting was from the Remedy side.

I am hoping that we will get some ADDM papers and participation at WWRUG12.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: March 30, 2012 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

Peter,

ADDM updates CMDB which is part of ITSM.  So one could argue that it would
be included in this forum.  I'm sure that there a few individuals that could
answer the question.

Dave

On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:

 wrong forum, this one is about Remedy, I suggest to go bmc communities.
 
 Peter
 
 On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu
wrote:
 Hi,  I'm totally new to ADDM and have been requested to run a report 
 to find instances of a product called pointsec.  I've been asked to
provide:
 Computer Name/Make/Model/OS/IP Address/Path and the path the software 
 instance is found.
 I was given the following information about the product location for 
 a file called *.rec:
 
 Windows XP:
 Documents and Settings\All Users\Application Data\Pointsec Documents 
 and Settings\All Users\Application Data\Pointsec\Pointsec for PC
 
 Windows Vista/7:
 C:\Users\All Users\Pointsec for PC
 
 I am not a programmer and have no idea how to get this information 
 into a report.  I can see the instances of pointsec under discovered 
 service, but don't know how to get the needed information and columns.
Can anyone help?
 Thanks.
 
 _
 __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: ADDM

I agree with David.. there are an increasing number of sites that now use 
ADDM with CMDB and with both being owned by BMC after ADDM was bought over 
from Tideway (just like RKM now which arguably a few years ago wasn’t a part 
of BMC Remedy suite..)..


I am only partially exposed to ADDM so can't quite answer this question but 
was watching this thread to absorb info coming out of it..


Joe

-Original Message- 
From: Shellman, David
Sent: Friday, March 30, 2012 4:08 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: ADDM

Peter,

ADDM updates CMDB which is part of ITSM.  So one could argue that it would 
be included in this forum.  I'm sure that there a few individuals that could 
answer the question.


Dave

On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:


wrong forum, this one is about Remedy, I suggest to go bmc communities.

Peter

On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu 
wrote:
Hi,  I'm totally new to ADDM and have been requested to run a report to 
find

instances of a product called pointsec.  I've been asked to provide:
Computer Name/Make/Model/OS/IP Address/Path and the path the software
instance is found.
I was given the following information about the product location for a 
file

called *.rec:

Windows XP:
Documents and Settings\All Users\Application Data\Pointsec
Documents and Settings\All Users\Application Data\Pointsec\Pointsec for 
PC


Windows Vista/7:
C:\Users\All Users\Pointsec for PC

I am not a programmer and have no idea how to get this information into a
report.  I can see the instances of pointsec under discovered service, 
but
don't know how to get the needed information and columns.  Can anyone 
help?
Thanks. 


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Re: DevStudio Tool

I’ll agree to be a very co-operating victim of kidnap with all that free beer 
and all going on in the evenings where I’d be held :-)

Joe

From: Jason Miller 
Sent: Friday, March 30, 2012 4:17 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** Uh Joe, if you say you're not making it we are going kidnap you and bring 
you there against your will.  You might as well plan on being there :) 

Jason

On Fri, Mar 30, 2012 at 9:42 AM, Joe Martin D'Souza jdso...@shyle.net wrote:

  ** 

  Yup Dan wrote me that on an offline and its something I’m considering.. 
Travel may not cost me much as I can leverage my frequent flyer benefits to get 
‘free’ stuff...

  I’ll need to check what is scheduled during that period at the customer site 
I am at right now..

  Joe

  From: Kemes, Lisa 
  Sent: Friday, March 30, 2012 11:44 AM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: DevStudio Tool

  ** 
  You know you get your registration fee taken care of if you present!!  :)  

  Something to think about!

  Thanks! 

  Lisa 

--
  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
  Sent: Wednesday, March 28, 2012 10:49 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: DevStudio Tool

  ** 
  Yes a Panel is a great idea.. Where you as an audience can ask the how to 
type questions and we as a panel of users who are more friendlier with the 
Studio can answer if there is an answer to it and share our views..

  Maybe we could as a panel share our experiences first, which may answer 
majority of the how to questions, and then have a open question answer session 
in the end..

  Joe

  From: Susan Palmer 
  Sent: Wednesday, March 28, 2012 10:39 PM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: DevStudio Tool

  ** Joe ... maybe a panel situation would be more comfortable for you.  I 
think having a projection of the tool and then showing what you're talking 
about would be great.  Especially when answering questions.  Skip the slides, 
we want the real tool in action.  I know the wwrug team likes 'presentations' 
but maybe this would be an option for this type of group.

  I don't think you'd even have to prepare more than a couple points already 
mentioned here (choose mine please) and the rest will generate from the crowd.

  On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

** 

“Importing and exporting workflow can chew up memory fast. The default heap 
settings are next to nothing and you need a minimum of 2Gig to run Devstudio. 
Admin tool could get by with 1Gig or less. “
Have you increased the heap on the import ini configuration file? There are 
more files than just the development studio’s ini file where you can adjust 
your heap size.

I hate 2 and 3 too.. experienced those things myself as well where after 
what seems like you selected the field it just disappears and the 2nd time you 
select it, it sticks...

So yea Rod actually managed to point 2 things that I find to be clumsy 
too.. But the advantages outweigh these so these few quirks just seem to be 
overshadowed.. Thank you for pointing these up and I think if BMC is watching, 
they ought to do something about these things..

Joe

From: Rod Harris 
Sent: Wednesday, March 28, 2012 10:22 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** 
Hi Dan, Joe and everyone,

I've been using Dev Studio since 7.5 first came out and I would never 
consider going back to the old admin tool. Whilst you certainly need a high 
resolution screen  and you should go 64bit and up your heap from the default 
there are plenty of huge upsides in dev studio. 

My favourites are:

  1.. The Outline View and the ability to sort fields by ID or by label or 
by name to find the field you need quickly. 
  2.. Once you find the field the show relationships feature will enable 
you to drill in to the right workflow quickly and to be confident that you have 
captured all of the impacts. 
  3.. If you need to bulk change a whole bunch of fields, active links or 
anything else you can usually select the objects and use the properties page to 
do a bulk update. 
  4.. Autocomplete, built in help and syntax checking are nice especially 
now that the bugs seem to have been removed. There were some nasty ones in the 
early 7.5 releases
The bad things
  1.. Importing and exporting workflow can chew up memory fast. The default 
heap settings are next to nothing and you need a minimum of 2Gig to run 
Devstudio. Admin tool could get by with 1Gig or less. 
  2.. I miss the ease of moving around a bunch of fields using the arrow 
keys. This feature is there but it

Re: DevStudio Tool

2012-03-30 Thread Carin Grobler

I'll be part of the kidnapping ring..

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Re: ADDM

2012-03-30 Thread Matt Laurenceau

+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform,
platform is fully leveraged by BMC Remedy (and many other BMC brands).

I don't have the answer to your specific question, but can point you to good
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address
this topic): on
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
check the blog posts (several informative videos), and of course the
Discovery (ADDM) sub-community.

As you might have seen in the past weeksmonths, RD is engaging more and more,
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?

Have a great week-end,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau

On 30 mars 2012, at 22:19, Joe Martin D'Souza jdso...@shyle.net wrote:

I agree with David.. there are an increasing number of sites that now use
ADDM with CMDB and with both being owned by BMC after ADDM was bought over
from Tideway (just like RKM now which arguably a few years ago wasn’t a part
of BMC Remedy suite..)..

I am only partially exposed to ADDM so can't quite answer this question but
was watching this thread to absorb info coming out of it..

Joe

-Original Message- From: Shellman, David
Sent: Friday, March 30, 2012 4:08 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

Peter,

ADDM updates CMDB which is part of ITSM. So one could argue that it would be
included in this forum. I'm sure that there a few individuals that could
answer the question.

Dave

On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:

wrong forum, this one is about Remedy, I suggest to go bmc communities.

Peter

On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote:
Hi, I'm totally new to ADDM and have been requested to run a report to find
instances of a product called pointsec. I've been asked to provide:
Computer Name/Make/Model/OS/IP Address/Path and the path the software
instance is found.
I was given the following information about the product location for a file
called *.rec:

Windows XP:
Documents and Settings\All Users\Application Data\Pointsec
Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC

Windows Vista/7:
C:\Users\All Users\Pointsec for PC

I am not a programmer and have no idea how to get this information into a
report. I can see the instances of pointsec under discovered service, but
don't know how to get the needed information and columns. Can anyone help?
Thanks.

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Re: DevStudio Tool

This is fun! Would be more fun if there was beer and/or warm saki and sushi 
at the kidnapping party!

-Original Message- 
From: Carin Grobler
Sent: Friday, March 30, 2012 4:29 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

I'll be part of the kidnapping ring.. 

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Re: ADDM

2012-03-30 Thread arslist

+5 for Matt :-)

Sorry, I should have mentioned communities,
It is where I went/go to post purely ADDM side questions or comments.
(had some lively discussions too, it was great).

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: March 30, 2012 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform, 
platform is fully leveraged by BMC Remedy (and many other BMC brands).

I don't have the answer to your specific question, but can point you to good 
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address 
this topic): on 
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
 check the blog posts (several informative videos), and of course the 
Discovery (ADDM) sub-community.


As you might have seen in the past weeksmonths, RD is engaging more and more, 
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory 
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?

Have a great week-end,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow 
me @Matt_L
Skype: matt.laurenceau 


On 30 mars 2012, at 22:19, Joe Martin D'Souza jdso...@shyle.net wrote:

 I agree with David.. there are an increasing number of sites that now use 
 ADDM with CMDB and with both being owned by BMC after ADDM was bought over 
 from Tideway (just like RKM now which arguably a few years ago wasn t a part 
 of BMC Remedy suite..)..
 
 I am only partially exposed to ADDM so can't quite answer this question but 
 was watching this thread to absorb info coming out of it..
 
 Joe
 
 -Original Message- From: Shellman, David
 Sent: Friday, March 30, 2012 4:08 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: ADDM
 
 Peter,
 
 ADDM updates CMDB which is part of ITSM.  So one could argue that it would be 
 included in this forum.  I'm sure that there a few individuals that could 
 answer the question.
 
 Dave
 
 On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:
 
 wrong forum, this one is about Remedy, I suggest to go bmc communities.
 
 Peter
 
 On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote:
 Hi,  I'm totally new to ADDM and have been requested to run a report 
 to find instances of a product called pointsec.  I've been asked to provide:
 Computer Name/Make/Model/OS/IP Address/Path and the path the 
 software instance is found.
 I was given the following information about the product location for 
 a file called *.rec:
 
 Windows XP:
 Documents and Settings\All Users\Application Data\Pointsec Documents 
 and Settings\All Users\Application Data\Pointsec\Pointsec for PC
 
 Windows Vista/7:
 C:\Users\All Users\Pointsec for PC
 
 I am not a programmer and have no idea how to get this information 
 into a report.  I can see the instances of pointsec under 
 discovered service, but don't know how to get the needed information and 
 columns.  Can anyone help?
 Thanks. 
 
 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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Re: DevStudio Tool

2012-03-30 Thread Jason Miller

Did anybody say there wouldn't be?  Although now we are encouraging you to
be difficult and make us come after you.

On Fri, Mar 30, 2012 at 2:01 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 This is fun! Would be more fun if there was beer and/or warm saki and
 sushi at the kidnapping party!

 -Original Message- From: Carin Grobler
 Sent: Friday, March 30, 2012 4:29 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: DevStudio Tool


 I'll be part of the kidnapping ring..
 __**__**
 ___
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Re: DevStudio Tool

2012-03-30 Thread Susan Palmer

I think the panel was my idea to begin with, so front row people should
also get treats!

On Fri, Mar 30, 2012 at 3:21 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **

 I’ll agree to be a very co-operating victim of kidnap with all that free
 beer and all going on in the evenings where I’d be held :-)

 Joe

  *From:* Jason Miller jason.mil...@gmail.com
 *Sent:* Friday, March 30, 2012 4:17 PM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: DevStudio Tool

 ** Uh Joe, if you say you're not making it we are going kidnap you and
 bring you there against your will.  You might as well plan on being there
 :)

 Jason

 On Fri, Mar 30, 2012 at 9:42 AM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **

 Yup Dan wrote me that on an offline and its something I’m considering..
 Travel may not cost me much as I can leverage my frequent flyer benefits to
 get ‘free’ stuff...

 I’ll need to check what is scheduled during that period at the customer
 site I am at right now..

 Joe

  *From:* Kemes, Lisa lisa.ke...@te.com
 *Sent:* Friday, March 30, 2012 11:44 AM
  *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: DevStudio Tool

  **
 You know you get your registration fee taken care of if you present!!
 :)

 Something to think about!


 Thanks!

 Lisa


  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza
 *Sent:* Wednesday, March 28, 2012 10:49 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: DevStudio Tool

 **
  Yes a Panel is a great idea.. Where you as an audience can ask the how
 to type questions and we as a panel of users who are more friendlier with
 the Studio can answer if there is an answer to it and share our views..

 Maybe we could as a panel share our experiences first, which may answer
 majority of the how to questions, and then have a open question answer
 session in the end..

 Joe

  *From:* Susan Palmer suzanpal...@gmail.com
 *Sent:* Wednesday, March 28, 2012 10:39 PM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: DevStudio Tool

 ** Joe ... maybe a panel situation would be more comfortable for you.  I
 think having a projection of the tool and then showing what you're talking
 about would be great.  Especially when answering questions.  Skip the
 slides, we want the real tool in action.  I know the wwrug team likes
 'presentations' but maybe this would be an option for this type of group.

 I don't think you'd even have to prepare more than a couple points
 already mentioned here (choose mine please) and the rest will generate from
 the crowd.

 On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **

 “Importing and exporting workflow can chew up memory fast. The default
 heap settings are next to nothing and you need a minimum of 2Gig to run
 Devstudio. Admin tool could get by with 1Gig or less. “
 Have you increased the heap on the import ini configuration file? There
 are more files than just the development studio’s ini file where you can
 adjust your heap size.

 I hate 2 and 3 too.. experienced those things myself as well where after
 what seems like you selected the field it just disappears and the 2nd time
 you select it, it sticks...

 So yea Rod actually managed to point 2 things that I find to be clumsy
 too.. But the advantages outweigh these so these few quirks just seem to be
 overshadowed.. Thank you for pointing these up and I think if BMC is
 watching, they ought to do something about these things..

 Joe

  *From:* Rod Harris r...@smapps.com.au
 *Sent:* Wednesday, March 28, 2012 10:22 PM
  *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: DevStudio Tool

  **
 Hi Dan, Joe and everyone,

 I've been using Dev Studio since 7.5 first came out and I would never
 consider going back to the old admin tool. Whilst you certainly need a high
 resolution screen  and you should go 64bit and up your heap from the
 default there are plenty of huge upsides in dev studio.

 My favourites are:


1. The *Outline View *and the ability to sort fields by ID or by
label or by name to find the field you need quickly.
2. Once you find the field the *show relationships* feature will
enable you to drill in to the right workflow quickly and to be confident
that you have captured all of the impacts.
3. If you need to *bulk change* a whole bunch of fields, active
links or anything else you can usually select the objects and use the
properties page to do a bulk update.
4. *Autocomplete*, built in help and syntax checking are nice
especially now that the bugs seem to have been removed. There were some
nasty ones in the early 7.5 releases

 The bad things

1. Importing and exporting workflow can chew up memory fast. The
default heap settings are next to nothing and you need a

Re: ADDM

2012-03-30 Thread Judy Dowell

Thanks to all of you for responding.  We do have the entire suite of products; 
however, I am running ADDM alone at this time and will connect it soon to CMDB. 
 I will post in communities as suggested.
Have a great weekend!

Judy


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of arslist [arsl...@danielbloom.ca]
Sent: Friday, March 30, 2012 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

+5 for Matt :-)

Sorry, I should have mentioned communities,
It is where I went/go to post purely ADDM side questions or comments.
(had some lively discussions too, it was great).

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: March 30, 2012 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform, 
platform is fully leveraged by BMC Remedy (and many other BMC brands).

I don't have the answer to your specific question, but can point you to good 
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address 
this topic): on 
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
 check the blog posts (several informative videos), and of course the 
Discovery (ADDM) sub-community.


As you might have seen in the past weeksmonths, RD is engaging more and more, 
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory 
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?

Have a great week-end,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow 
me @Matt_L
Skype: matt.laurenceau


On 30 mars 2012, at 22:19, Joe Martin D'Souza jdso...@shyle.net wrote:

 I agree with David.. there are an increasing number of sites that now use 
 ADDM with CMDB and with both being owned by BMC after ADDM was bought over 
 from Tideway (just like RKM now which arguably a few years ago wasn t a part 
 of BMC Remedy suite..)..

 I am only partially exposed to ADDM so can't quite answer this question but 
 was watching this thread to absorb info coming out of it..

 Joe

 -Original Message- From: Shellman, David
 Sent: Friday, March 30, 2012 4:08 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: ADDM

 Peter,

 ADDM updates CMDB which is part of ITSM.  So one could argue that it would be 
 included in this forum.  I'm sure that there a few individuals that could 
 answer the question.

 Dave

 On Mar 30, 2012, at 4:03 PM, PCR Remedy pcr...@gmail.com wrote:

 wrong forum, this one is about Remedy, I suggest to go bmc communities.

 Peter

 On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote:
 Hi,  I'm totally new to ADDM and have been requested to run a report
 to find instances of a product called pointsec.  I've been asked to provide:
 Computer Name/Make/Model/OS/IP Address/Path and the path the
 software instance is found.
 I was given the following information about the product location for
 a file called *.rec:

 Windows XP:
 Documents and Settings\All Users\Application Data\Pointsec Documents
 and Settings\All Users\Application Data\Pointsec\Pointsec for PC

 Windows Vista/7:
 C:\Users\All Users\Pointsec for PC

 I am not a programmer and have no idea how to get this information
 into a report.  I can see the instances of pointsec under
 discovered service, but don't know how to get the needed information and 
 columns.  Can anyone help?
 Thanks.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
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Re: DevStudio Tool

There's always Twinkies.

On Mar 30, 2012, at 5:26 PM, Susan Palmer 
suzanpal...@gmail.commailto:suzanpal...@gmail.com wrote:

** I think the panel was my idea to begin with, so front row people should also 
get treats!

On Fri, Mar 30, 2012 at 3:21 PM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**

I’ll agree to be a very co-operating victim of kidnap with all that free beer 
and all going on in the evenings where I’d be held :-)

Joe

From: Jason Millermailto:jason.mil...@gmail.com
Sent: Friday, March 30, 2012 4:17 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Uh Joe, if you say you're not making it we are going kidnap you and bring 
you there against your will.  You might as well plan on being there :)

Jason

On Fri, Mar 30, 2012 at 9:42 AM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**

Yup Dan wrote me that on an offline and its something I’m considering.. Travel 
may not cost me much as I can leverage my frequent flyer benefits to get ‘free’ 
stuff...

I’ll need to check what is scheduled during that period at the customer site I 
am at right now..

Joe

From: Kemes, Lisamailto:lisa.ke...@te.com
Sent: Friday, March 30, 2012 11:44 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
You know you get your registration fee taken care of if you present!!  :)

Something to think about!


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Martin D'Souza
Sent: Wednesday, March 28, 2012 10:49 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Yes a Panel is a great idea.. Where you as an audience can ask the how to type 
questions and we as a panel of users who are more friendlier with the Studio 
can answer if there is an answer to it and share our views..

Maybe we could as a panel share our experiences first, which may answer 
majority of the how to questions, and then have a open question answer session 
in the end..

Joe

From: Susan Palmermailto:suzanpal...@gmail.com
Sent: Wednesday, March 28, 2012 10:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

** Joe ... maybe a panel situation would be more comfortable for you.  I think 
having a projection of the tool and then showing what you're talking about 
would be great.  Especially when answering questions.  Skip the slides, we want 
the real tool in action.  I know the wwrug team likes 'presentations' but maybe 
this would be an option for this type of group.

I don't think you'd even have to prepare more than a couple points already 
mentioned here (choose mine please) and the rest will generate from the crowd.

On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**

“Importing and exporting workflow can chew up memory fast. The default heap 
settings are next to nothing and you need a minimum of 2Gig to run Devstudio. 
Admin tool could get by with 1Gig or less. “
Have you increased the heap on the import ini configuration file? There are 
more files than just the development studio’s ini file where you can adjust 
your heap size.

I hate 2 and 3 too.. experienced those things myself as well where after what 
seems like you selected the field it just disappears and the 2nd time you 
select it, it sticks...

So yea Rod actually managed to point 2 things that I find to be clumsy too.. 
But the advantages outweigh these so these few quirks just seem to be 
overshadowed.. Thank you for pointing these up and I think if BMC is watching, 
they ought to do something about these things..

Joe

From: Rod Harrismailto:r...@smapps.com.au
Sent: Wednesday, March 28, 2012 10:22 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

**
Hi Dan, Joe and everyone,

I've been using Dev Studio since 7.5 first came out and I would never consider 
going back to the old admin tool. Whilst you certainly need a high resolution 
screen  and you should go 64bit and up your heap from the default there are 
plenty of huge upsides in dev studio.

My favourites are:


 1.  The Outline View and the ability to sort fields by ID or by label or by 
name to find the field you need quickly.
 2.  Once you find the field the show relationships feature will enable you to 
drill in to the right workflow quickly and to be confident that you have 
captured all of the impacts.
 3.  If you need to bulk change a whole bunch of fields, active links or 
anything else you can usually select the objects and use the properties page to 
do a bulk update.
 4.  Autocomplete, built in help and syntax checking are nice especially now 
that the bugs

Re: DevStudio Tool

2012-03-30 Thread bautista

I make Sushi.  Rolls, Nigiri, Sashimi, etc.

Sent from my Android phone - autocorrect mistakes are Google's fault ! :-) 

- Reply message -
From: Joe Martin D'Souza jdso...@shyle.net
Date: Fri, Mar 30, 2012 4:01 pm
Subject: DevStudio Tool
To: arslist@ARSLIST.ORG

This is fun! Would be more fun if there was beer and/or warm saki and sushi at 
the kidnapping party!

-Original Message- From: Carin Grobler
Sent: Friday, March 30, 2012 4:29 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

I'll be part of the kidnapping ring.. 
___
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Re: JOB: Immediate opening with CSC for a Remedy Developer with active TS in Quantico, VA

2012-03-30 Thread john rosquist

 
I'm kinda curious. I have the S+ and the ars experience and Am working on the 
Redhat and MSITS/dba certs.
 
What are you offering?
 
Thanks,
John
 
 



From: Steven J. Pattie spat...@csc.com
To: arslist@ARSLIST.ORG 
Sent: Monday, March 5, 2012 3:15 PM
Subject: JOB: Immediate opening with CSC for a Remedy Developer with active TS 
in Quantico, VA

CSC is seeking an experienced Remedy Systems Administrator to work at Quantico 
VA. Candidates must possess a current DoD Top Secret security clearance and 
meet minimum DoD 8570.1 certification requirements. 

DoD 8570.1 Certification requirements: CompTIA Security+ Plusses: Microsoft 
Certified Database Administrator (MCDBA) 

Essential Job Functions: 
• Performs complex product design, system analysis and programming activities 
on application software to ensure that company technology needs are met. 
• Performs design, implementation and maintenance of complex multiple product 
modules/subsystems or on lower level issues of multiple products to ensure 
proper functioning of products. Participates in product design meeting to 
ensure that design concepts are transferred into application development 
successfully. 
• Analysis, design, development, deployment, installation, configuration, 
customization, troubleshooting  tuning of Remedy Action Request System from 
version 6.0 to 7.x. 
• Performs complex bug verification, release testing and beta support for 
assigned products; researches problems discovered by quality analysts or 
product support to ensure that appropriate solutions are developed. • 
Coordinates with appropriate management personnel in implementing changes. 
• Supports complex data/media recoverability through system backups and 
database archive operations. Plans, coordinates and directs appropriate level 
data refresh strategies. 
• Gather and document requirements and support the design of implementation of 
additional Remedy services, such as CMDB and Remedy Dashboards. 
• Develop and maintain user documentation, including user manuals, quick 
references, and training documentation. • Works with technical staff to 
understand problems with software to ensure that they are resolved in a timely 
manner. 
• Diagnose and repair problems within the Remedy system. 

For more info please email me at spat...@csc.com or go to: 
http://www.csc.com/careersus/flx/16177-job_opportunities Search for Job # 
12001FJ

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Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

2012-03-30 Thread David Ferguson

BOXI could do it but would be very difficult.  You should take a look at
using Yurbi (http://www.yurbi.com).   You could build those relationships
and get the report pretty easy via one of our AnyDB apps.  You can check
out this video for a high level of that process -
http://yurbi.tv/index.php?p=263

We have an out of the box connection to Remedy that is much easy than
Analytics, you can learn more about that here -
http://yurbi.tv/index.php?p=216

But due to the complexity I would recommend you try to achieve this query
from the out of the box Yurbi for BMC Remedy app but rather build it with
AnyDB.The cool thing is with Yurbi you could tie the report from Remedy
with other data sources in your environment that may have supporting info
for your managemenet,  like a ERP, accounting, inventory, etc, system.

thanks,

David

On Fri, Mar 30, 2012 at 11:22 AM, Andre Hughes neo1...@yahoo.com wrote:

 Hello,

 I haven't used Analytics and I need to know if a particular report is even
 possible to be generated.

 Here is the back ground:

 We have a process that a ordinary business user will submit a request via
 SRM (Service Request Management).
 Management will either Approve or Reject the Request.
 Once the Request is approved, it will generate a Work Order. The Work
 Order will be the holding bin for the Request and it is prioritized and
 analyzed.
 After determining this Request is ready to be put into Production, the
 support group will generate a Change Request and relate the Work Order.
 There can be 2 paths for the Change Request - 1) Only a Change Request or
 2) A Change Request with a Release. (The Release must be related to the
 Work Order)
 So essentially the Work Order becomes the Parent Record with all other
 Relationships tied to it.

 WO-- (PARENT)
 INC -- (RELATED TO WO. This is another optional relationship, not
 noted above)
 CRQ -- (RELATED TO WO)
 RLM -- (RELATED TO WO)

 Here is what I need for a Report out of Analytics -

 I need a report that has all of the Related records from the Work Order
 (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic
 information of each Record (Record ID #, Assignment, Customer, Summary,
 Status, Status History, Target Dates, Scheduled Dates, etc)

 ---

 I have looked into creating a report outside of Analytics with using Joins
 (WOI:Associations + WOI:WorkOrder), however to get to the basic level of
 information for the main apps, I would need to create joins to at least 7
 levels, ouch!

 Please, let me know if Analytics can handle this type of reporting as it
 is critical to our management and support staff.

 Thanks,

 Andre


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-- 


  *David A. Ferguson
*Yurbi® - Bring Your Data to Life http://www.yurbi.com*
*
Work: 571-354-0515 begin_of_the_skype_highlighting571-354-0515
  end_of_the_skype_highlighting 571-354-0515
Fax: 703-991-5935
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000

5000fish, Inc. http://www.5kfish.com
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052

http://www.linkedin.com/in/davferg

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Re: DevStudio Tool

You’re my best friend!

I bought a sushi kit, yet to try to make any..

Did you learn to make it yourself? Or did you go for some cooking classes? I 
saw a few online video’s to learn to DIY and it looks pretty simple..

Got to love the internet.. Learnt today to clean my camera SLR sensors – 
something that a decade ago I might have spent 100 dollars to get done at a 
shop..

Joe

From: bauti...@bullcreek.com 
Sent: Friday, March 30, 2012 7:34 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** I make Sushi.  Rolls, Nigiri, Sashimi, etc.

Sent from my Android phone - autocorrect mistakes are Google's fault ! :-) 

- Reply message -
From: Joe Martin D'Souza jdso...@shyle.net
Date: Fri, Mar 30, 2012 4:01 pm
Subject: DevStudio Tool
To: arslist@ARSLIST.ORG

This is fun! Would be more fun if there was beer and/or warm saki and sushi at 
the kidnapping party!

-Original Message- From: Carin Grobler
Sent: Friday, March 30, 2012 4:29 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

I'll be part of the kidnapping ring..

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Re: DevStudio Tool

2012-03-30 Thread bautista

No classes, no internet.  Just imagination amp; creativitykind of like 
Remedy :-) 

Maybe I can male Sushi in the back of the room while you present on DS.

I am sure I won't be able to keep quiet if I am in the room anyway! 

Happy Friday, Everyone.

Sent from my Android phone - autocorrect mistakes are Google's fault ! :-) 

- Reply message -
From: Joe Martin D'Souza jdso...@shyle.net
Date: Fri, Mar 30, 2012 9:20 pm
Subject: DevStudio Tool
To: arslist@ARSLIST.ORG

You’re my best friend!

I bought a sushi kit, yet to try to make any..

Did you learn to make it yourself? Or did you go for some cooking classes? I 
saw a few online video’s to learn to DIY and it looks pretty simple..

Got to love the internet.. Learnt today to clean my camera SLR sensors – 
something that a decade ago I might have spent 100 dollars to get done at a 
shop..

Joe

From: bauti...@bullcreek.com 
Sent: Friday, March 30, 2012 7:34 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: DevStudio Tool

** I make Sushi.  Rolls, Nigiri, Sashimi, etc.

Sent from my Android phone - autocorrect mistakes are Google's fault ! :-) 

- Reply message -
From: Joe Martin D'Souza jdso...@shyle.net
Date: Fri, Mar 30, 2012 4:01 pm
Subject: DevStudio Tool
To: arslist@ARSLIST.ORG

This is fun! Would be more fun if there was beer and/or warm saki and sushi at 
the kidnapping party!

-Original Message- From: Carin Grobler
Sent: Friday, March 30, 2012 4:29 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

I'll be part of the kidnapping ring..

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Re: DevStudio Tool