Re: SRM 7.6.04 - Changing Companies

[Cade Hoff]

It is actually easier than that.  There is a base form that the ADT PDT and SRD 
are made of, (user displayed form is a join form) I can't remember the exact 
name off the top of my head right now, but I have been able to successfully 
change the data on the base form for the company and everything works 
correctly.   Not sure if this is supported or not but so far I have not run 
into any issues.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Create Modify Records Via API

[Rajat Sharma]

Dear Members,

Has anyone created/modified record in remedy with the help of APIs. If yes.
please let me know. We are trying to integrate IBM Tivoli Identity Manager
and trying to find if ITIM can create/modify records with the help of
Remedy APIs


AR Server : 7.5

ITSM : 7.0.03

Database : Oracle 10g

Operating System : AIX 5.3

CMDB : 7.5 patch 04

WebSphere : 7.0.0.22

Thanks,

Rajat

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Change and SRM Approval via Email

[Rajat Sharma]

We are trying to approve/reject Remedy changes by with the help of emails.
We are trying to put a keyword Approve  Reject on the email body which
will be parsed in Remedy for the approval or rejection. I am not sure how
to parse this in Remedy. Please let me know if any one has done this before.

Thanks,
Rajat

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

ARSmarts 2.8 beta program: 2 more weeks to go.

[Support]

Hello List,

There are still 2 weeks to go in the ARSmarts 2.8 beta program.  
Remember: the 2.8 version of ARSmarts now takes full advantage of the 
Overlay through all functionalities of ARSmarts (Navigate, Compare, 
Document, Grapher, ...).


You can register here: http://www.arsmarts.com/Register

You will then receive the password to access the download area, and are 
entitled to a full license until the end of the beta program.


Our thanks to the participant who provided very useful feedback 
(regarding bugs and also suggestions for improvement).


I'm looking forward to your registration.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Create Modify Records Via API

[Ben Chernys]

Of-course, many people and much software have updated records using the API.
BMC for example uses the API in the User Tool, in the mid-tier, in its ITSM
processes such as the Recon engine, etc.  

 

In fact, it may be quite difficult to modify records without the API J

 

Meta-Update modifies records with the API and runs on the server as well as
clients.  Using Meta-Update, you can script any type of update you like (for
example multiple records) and invoke it off any server / client.  So, Tivoli
can invoke Meta-Update processes, pass arguments, and the script could do
what it liked.

 

This allows you to concentrate on what you need updated rather than develop
an API program and maintain that program.  With Meta-Update the efforts
involved are reduced by an order of magnitude.

 

For more information or a trial license contact us.

 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor and out Freebies

Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajat Sharma
Sent: April-30-12 10:41
To: arslist@ARSLIST.ORG
Subject: Create Modify Records Via API

 

** 

Dear Members,

 

Has anyone created/modified record in remedy with the help of APIs. If yes.
please let me know. We are trying to integrate IBM Tivoli Identity Manager
and trying to find if ITIM can create/modify records with the help of Remedy
APIs

 

AR Server : 7.5

ITSM : 7.0.03

Database : Oracle 10g

Operating System : AIX 5.3

CMDB : 7.5 patch 04

WebSphere : 7.0.0.22

Thanks,

Rajat

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image003.jpg

Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

[Shiju John]

Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd
process in Linux environment.

Please find the environment details below:

*ARS version :* ARS 7.6.04 SP2.
*ITSM Version:* ITSM SP2.
*Linux Version :* RHEL 5 Linux kernel 2.6.18
*Database :* Oracle 11g R2(64 bit)

We are observing a heavy usage (CPU - more than 100 % and Memory - more
than 50%), resulting in Timeouts, and even service crash.
Please pass on your suggestions on this.

Thanks and Regards,
Shiju John.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

[Murnane, Phil]

John:

Have you tried turning on some logging (API, SQL, etc) to see what work 
arserverd is doing?

--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John
Sent: Monday, April 30, 2012 07:00
To: arslist@ARSLIST.ORG
Subject: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

**
Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd process 
in Linux environment.

Please find the environment details below:

ARS version : ARS 7.6.04 SP2.
ITSM Version: ITSM SP2.
Linux Version : RHEL 5 Linux kernel 2.6.18
Database : Oracle 11g R2(64 bit)

We are observing a heavy usage (CPU - more than 100 % and Memory - more than 
50%), resulting in Timeouts, and even service crash.
Please pass on your suggestions on this.

Thanks and Regards,
Shiju John.

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

[Shiju John]

Hi Phil,
Thanks for your quick response.

Actually the issue is not bound to any particular activity. It happens
whenever we are performing an admin activity. Since we have the
'Development Cache' mode on,its impacting the user actions also.

PS: Most of the time out issues are not logged in the arerror.log aswell.

Regards,
Shiju

On Mon, Apr 30, 2012 at 2:19 PM, Murnane, Phil pmurn...@windwardits.comwrote:

 **

 John:

 ** **

 Have you tried turning on some logging (API, SQL, etc) to see what work
 arserverd is doing?

 ** **

 --Phil

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Shiju John
 *Sent:* Monday, April 30, 2012 07:00
 *To:* arslist@ARSLIST.ORG
 *Subject:* Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

 ** **

 ** 

 Hi Guys,

 Have any one noticed a major Memory/CPU consumption of the arserverd
 process in Linux environment.

 ** **

 Please find the environment details below:

 ** **

 *ARS version :* ARS 7.6.04 SP2.

 *ITSM Version:* ITSM SP2.

 *Linux Version :* RHEL 5 Linux kernel 2.6.18

 *Database :* Oracle 11g R2(64 bit)

 ** **

 We are observing a heavy usage (CPU - more than 100 % and Memory - more
 than 50%), resulting in Timeouts, and even service crash.

 Please pass on your suggestions on this.

 ** **

 Thanks and Regards,

 Shiju John.

 ** **

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 

Thanks and Regards,
Shiju John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Urgent help Crictical issue

[vidyasagar kommu]

Hi All ,

I am getting below error in arerror.log file

Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the
limits specifi

ed for the field :  (Pattern - [0-9][0-9][0-9]) :
Testing:CircuitInventory :Customer VCI (ARERR 306).

Could you please guide me how to resolve my issue.

Thanks
Sagar

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Urgent help Crictical issue

[John Atherly]

What value are you trying to set for that field.  It looks like yo have a 
pattern that will only except a set of three numbers 
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 




vidyasagar kommu kommuvidyasa...@gmail.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
04/30/2012 07:37 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Urgent help Crictical issue






Hi All ,

I am getting below error in arerror.log file

Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the
limits specifi

ed for the field :  (Pattern - [0-9][0-9][0-9]) :
Testing:CircuitInventory :Customer VCI (ARERR 306).

Could you please guide me how to resolve my issue.

Thanks
Sagar

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

__
This email has been scanned by the Symantec Email Security.cloud service.
__


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

*** WARUG-Friday 4 May 2012-8am to 1pm-BAH Auditorium, Mclean VA ***

[Betina Lose]

Dear ARSListers - 

 

This is a reminder of the next Washington D.C. Area Remedy Users Group
(WARUG) meeting on Friday 4 May 2012, again at the Booz Allen Hamilton
auditorium in Mclean, VA at 8283 Greensboro Drive from 8am to 1pm.  The
agenda for this meeting is as follows:

 

 8:00am  - 9:00am- WARUGers arrive, pick up conference badges,
relax/refreshments/mingle

 9:00am  - 9:15am- Welcome  Meeting Open, Betina Lose

 9:15am  - 10:00am  - BMC,  Jeff Mikulas, Atrium Integrator 7.6.04

10:00am - 10:15am - Break

10:15am - 11:00am - PointPath Corp, Neil Otto, PointPath-Integrating
Remedy ITSM and SharePoint'

11:00am - 11:45am - BMC, Bill Reese, BMC Abydos Acquisition  ARS 7.7
ITSM Process Designer

11:45am - 12:00pm - Meeting Close, Betina Lose

12:00pm - 1:00pm  - Mingling Hour

 

Thank you to those who have already RSVPed, you are all set.  

 

If you think you might attend the WARUG meeting on Friday 4 May, please RSVP
to me at bet...@bleeding-edge.com  with the following:

 

 First Name:  

 Last Name:  

 Company You Work For: 

 Foreign National (Yes or No): 

 

This information will be provided to Booz Allen Hamilton security and I will
use this information to create your conference badge.  

 

As always, WARUG meetings are open to anyone interested in the BMC Remedy
Action Request System products, applications and tools.  There is no
membership fee and no formal membership sign-up, but you must RSVP to comply
with BAH security policy.  Please visit www.warug.org for further
information about WARUG.

 

We look forward to seeing you at WARUG on Friday 4 May 2012.

 

--BL

___

Betina Lose, President/Software Engineer

Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0), ARS7.5
Administrator, ITIL V3

Bleeding Edge Technologies, LLC

18411 Kingsmill Street, Leesburg, VA 20176

703-855-6989

bet...@bleeding-edge.com 

 

Chairperson, WARUG

www.warug.org 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Create Modify Records Via API

[Bowyer, Andrew]

Depends on what sort of records you are talking about too?...

If user profiles/records There is a Remedy adaptor mentioned here...
http://www-01.ibm.com/support/docview.wss?uid=swg21396546S_CMP=rnav

Andrew

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Monday, 30 April 2012 7:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Create Modify Records Via API

**
Of-course, many people and much software have updated records using the API.  
BMC for example uses the API in the User Tool, in the mid-tier, in its ITSM 
processes such as the Recon engine, etc.

In fact, it may be quite difficult to modify records without the API :)

Meta-Update modifies records with the API and runs on the server as well as 
clients.  Using Meta-Update, you can script any type of update you like (for 
example multiple records) and invoke it off any server / client.  So, Tivoli 
can invoke Meta-Update processes, pass arguments, and the script could do what 
it liked.

This allows you to concentrate on what you need updated rather than develop an 
API program and maintain that program.  With Meta-Update the efforts involved 
are reduced by an order of magnitude.

For more information or a trial license contact us.

Ben Chernys
Senior Software Architect
[cid:image001.jpg@01CD2720.8DA3C750]

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   
Ben.Chernys_AT_softwaretoolhouse.commailto:Ben.Chernys_AT_softwaretoolhouse.com
Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com/

Check out Software Tool House's free Diary Editor and out Freebies
Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/






From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajat Sharma
Sent: April-30-12 10:41
To: arslist@ARSLIST.ORG
Subject: Create Modify Records Via API

**
Dear Members,

Has anyone created/modified record in remedy with the help of APIs. If yes. 
please let me know. We are trying to integrate IBM Tivoli Identity Manager and 
trying to find if ITIM can create/modify records with the help of Remedy APIs


AR Server : 7.5

ITSM : 7.0.03

Database : Oracle 10g

Operating System : AIX 5.3

CMDB : 7.5 patch 04

WebSphere : 7.0.0.22

Thanks,

Rajat
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
inline: image001.jpg

Re: Urgent help Crictical issue

[vidyasagar kommu]

Yes your right we are setting only three numbers (The Database in put
length is also 3).last two day we are getting the error .what could be
the reason could you please let me know .

Thanks in advance

On 4/30/12, John Atherly john.athe...@schneider-electric.com wrote:
 What value are you trying to set for that field.  It looks like yo have a
 pattern that will only except a set of three numbers
 _



 John Atherly  |   APC by Schneider Electric   |  Information, Process 
 Organization (IPO)  |   Remedy Administrator / Developer
 Phone: +305-266-5005 ext. 237  |
 Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703
 Waterford Way, Suit 850, Miami, FL 33126 USA
 *** Please consider the environment before printing this e-mail




 vidyasagar kommu kommuvidyasa...@gmail.com
 Sent by: Action Request System discussion list(ARSList)
 arslist@ARSLIST.ORG
 04/30/2012 07:37 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Urgent help Crictical issue






 Hi All ,

 I am getting below error in arerror.log file

 Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the
 limits specifi

 ed for the field :  (Pattern - [0-9][0-9][0-9]) :
 Testing:CircuitInventory :Customer VCI (ARERR 306).

 Could you please guide me how to resolve my issue.

 Thanks
 Sagar

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 __
 This email has been scanned by the Symantec Email Security.cloud service.
 __


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are



-- 
Sagar

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Urgent help Crictical issue

[Wallace, Kelvin]

Check to make sure there is no space (or spaces) after or before the 3
digit entry.
K

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Monday, April 30, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent help Crictical issue

Yes your right we are setting only three numbers (The Database in put
length is also 3).last two day we are getting the error .what could be
the reason could you please let me know .

Thanks in advance

On 4/30/12, John Atherly john.athe...@schneider-electric.com wrote:
 What value are you trying to set for that field.  It looks like yo 
 have a pattern that will only except a set of three numbers 
 __
 ___



 John Atherly  |   APC by Schneider Electric   |  Information, Process

 Organization (IPO)  |   Remedy Administrator / Developer
 Phone: +305-266-5005 ext. 237  |
 Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703
 Waterford Way, Suit 850, Miami, FL 33126 USA
 *** Please consider the environment before printing this e-mail




 vidyasagar kommu kommuvidyasa...@gmail.com Sent by: Action Request 
 System discussion list(ARSList)
 arslist@ARSLIST.ORG
 04/30/2012 07:37 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Urgent help Crictical issue






 Hi All ,

 I am getting below error in arerror.log file

 Mon Apr 30 05:29:37 2012  390603 : Value does not fall within the 
 limits specifi

 ed for the field :  (Pattern - [0-9][0-9][0-9]) :
 Testing:CircuitInventory :Customer VCI (ARERR 306).

 Could you please guide me how to resolve my issue.

 Thanks
 Sagar

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 __
 This email has been scanned by the Symantec Email Security.cloud
service.
 __


 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are



--
Sagar


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

[Murnane, Phil]

John:

It's normal to have arserverd consume substantially more resources after an 
administrative operation.  All the processing threads are updating their 
caches.  Having Development Cache turned on will help spread out the surge in 
resource demand because it allows each thread's cache to be loosely consistent 
instead of tightly consistent with the master copy.

HTH,
--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John
Sent: Monday, April 30, 2012 07:32
To: arslist@ARSLIST.ORG
Subject: Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

**
Hi Phil,
Thanks for your quick response.

Actually the issue is not bound to any particular activity. It happens whenever 
we are performing an admin activity. Since we have the 'Development Cache' mode 
on,its impacting the user actions also.

PS: Most of the time out issues are not logged in the arerror.log aswell.

Regards,
Shiju
On Mon, Apr 30, 2012 at 2:19 PM, Murnane, Phil 
pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote:
**
John:

Have you tried turning on some logging (API, SQL, etc) to see what work 
arserverd is doing?

--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John
Sent: Monday, April 30, 2012 07:00
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

**
Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd process 
in Linux environment.

Please find the environment details below:

ARS version : ARS 7.6.04 SP2.
ITSM Version: ITSM SP2.
Linux Version : RHEL 5 Linux kernel 2.6.18
Database : Oracle 11g R2(64 bit)

We are observing a heavy usage (CPU - more than 100 % and Memory - more than 
50%), resulting in Timeouts, and even service crash.
Please pass on your suggestions on this.

Thanks and Regards,
Shiju John.

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_



--

Thanks and Regards,
Shiju John
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

AR Filter Plugin using c++

[Grooms, Frederick W]

Does anyone have an example of creating an ARFilter plugin using c++.  All the 
examples I have use plain c and I need the ability to do a try ... catch around 
a part of the code.   

Thanks
Fred

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: AR Filter Plugin using c++

[Axton]

This seems to have a pretty comprehensive overview on how to mix your C and
C++:
http://www.parashift.com/c++-faq-lite/mixing-c-and-cpp.html

In theory, you should be able to write your plugin as C++ and include the C
headers as extern C as outlined in section 32.3.

Axton Grams

On Mon, Apr 30, 2012 at 10:54 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 Does anyone have an example of creating an ARFilter plugin using c++.  All
 the examples I have use plain c and I need the ability to do a try ...
 catch around a part of the code.

 Thanks
 Fred


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Issue with Grouping on a Table field

[Jason Miller]

Yes, if I disable the grouping the records show.  Thanks for the suggestion
though :)

Jason

On Mon, Apr 30, 2012 at 9:16 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 Jason,

 With the little testing I have done with table grouping, I have found that
 it displays all of the groups, regardless of if there is data in the
 grouping….have you verified that there is actually data in group 4?

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Friday, April 27, 2012 3:25 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Issue with Grouping on a Table field

 ** **

 ** Hello everybody,

 ** **

 Has anybody seen this issue where the last record in a Table field does
 not show when the Table is set to Group on a field?

 ** **

 In the screen print below you can see there are 4 groupings.  The first
 three grouping show the lines/records in that group.  The last grouping
 (#4) does not show the record in that group.

 ** **

 Any ideas?

 ** **

 ARS 7.6.04 SP2 on Window with MS SQL

 ** **

   [image: Inline image 1]

 ** **

 Thanks,

 Jason

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Issue with Grouping on a Table field

[LJ LongWing]

What grouping are you using?...is it possible that the value you are
grouping on is null in that record?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 30, 2012 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Grouping on a Table field

 

** 

Yes, if I disable the grouping the records show.  Thanks for the suggestion
though :)

 

Jason

On Mon, Apr 30, 2012 at 9:16 AM, LJ LongWing lj.longw...@gmail.com wrote:

** 

Jason,

With the little testing I have done with table grouping, I have found that
it displays all of the groups, regardless of if there is data in the
grouping..have you verified that there is actually data in group 4?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, April 27, 2012 3:25 PM


To: arslist@ARSLIST.ORG
Subject: Issue with Grouping on a Table field

 

** Hello everybody,

 

Has anybody seen this issue where the last record in a Table field does not
show when the Table is set to Group on a field?

 

In the screen print below you can see there are 4 groupings.  The first
three grouping show the lines/records in that group.  The last grouping (#4)
does not show the record in that group.

 

Any ideas?

 

ARS 7.6.04 SP2 on Window with MS SQL

 

  Error! Filename not specified.

 

Thanks,

Jason

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

WWRUG12 - Call for papers, Submission Portal NOW available!

[Phil Bautista]

Hello all you 'listers out there.  

 

Well, we (I mean Jason Miller of Sharp Healthcare) have just finished
putting the finishing touches on the application that manages our
submissions.  Make sure you have popups enabled and go here
http://www.wwrug.org/register  to create your WWRUG account to manage your
topics for submission to the WWRUG12 conference in San Jose at the beautiful
Fairmont Hotel.

 

Now if you will excuse me I am going to fasten my seatbelt for all of those
new submission emails.(click)!

 

Phil Bautista, WWRUG12 Advisory Board

512-731-0304

Social -  http://www.facebook.com/phil.bautista
http://www.facebook.com/phil.bautista

Business -  http://www.linkedin.com/in/philbautista
http://www.linkedin.com/in/philbautista

WWRUG12 -  http://www.wwrug11.com/contact_phil.html
http://www.wwrug12.com/contact_phil.html

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Webservices and Queries

[Paul Killion]

on our Solaris server with tomcat and webservices here is the date/time strings
We are on Central Daylight Savings time. Following is a date from a year ago:

April 4th, 2011 15:27:46

ns0:Create_Date2011-04-27T15:27:46-05:00/ns0:Create_Date


 -Original Message-
 From: lisa.ke...@te.com
 Sent: Wed, 25 Apr 2012 11:31:05 -0400
 To: arslist@arslist.org
 Subject: Re: Webservices and Queries
 
 I added GMT-5:00 (EST) America/New_York to the timeZone and it's still
 coming back with invalid data.  ARRGH!  Does anyone else experiencing
 this?
 
 
 
 
 Thanks!
 
 Lisa
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Tuesday, April 24, 2012 4:51 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 In the AuthenticationInfo structure for ARS webservices there are 5
 elements.  User and Password are required.  The other 3 (authentication,
 locale, and timeZone) are not required.
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Tuesday, April 24, 2012 3:41 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 I am fairly new to consuming web services too, and am at the moment
 working on OIM web service integration as well..
 
 Isn't there a locale input that the WS requires? I would think that's
 where it will pick it from..
 
 Joe
 
 -Original Message-
 From: Kemes, Lisa
 Sent: Tuesday, April 24, 2012 3:55 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 Would the timezone names be the same ones on the Local Tab of the AR
 System User Preference form?
 
 
 Thanks!
 
 Lisa
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Tuesday, April 24, 2012 3:42 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 That could probably be it :-)
 
 -Original Message-
 From: Kemes, Lisa
 Sent: Tuesday, April 24, 2012 3:41 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 Looks like we are not specifying anything in Local or Timezone.  I'll add
 some data to that and see if it works!
 
 
 Thanks!
 
 Lisa
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Tuesday, April 24, 2012 3:34 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 Ah ... I'm on Linux for the App and Web.
 
 In your SOAP AuthenticationInfo are you specifying a timeZone or locale?
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
 Sent: Tuesday, April 24, 2012 2:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 Windows XP for the desktop, Windows server 2008 for the app server,
 Oracle
 11g for the backend.
 
 
 Thanks!
 
 Lisa
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Tuesday, April 24, 2012 3:28 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 What platform are you on (as WS does do the DST for me)?
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
 Sent: Tuesday, April 24, 2012 2:26 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 I think that's the problem.  WUT and Midtier does the translation for DST
 while the webservices do not.  Ugh   That's exactly what we are
 seeing
 and now the results make more sense.
 
 
 Thanks!
 
 Lisa
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Tuesday, April 24, 2012 2:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 Like Fred and Andrew suggested, check your permissions and / or the login
 used..
 
 I wont be surprised though if there is a difference in the way the WS
 handles daylight saving time, thus one set of results is slightly
 different
 from the other because of the slight difference in an internal
 translation
 of the time input as one of the search parameters..
 
 Look at your pliugin logs to look at the xml request that is sent from
 the
 client..
 
 Joe
 
 -Original Message-
 From: Kemes, Lisa
 Sent: Tuesday, April 24, 2012 2:07 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Webservices and Queries
 
 This worked!  Thanks!
 
 NOW, back to the original problem I was trying to research.  When I run
 this
 query off of the webservices, I get 38 

7.6.04 sp2/sp3 Performance

[Joseph Williams]

Hi listers, I would like to know if anyone is experiencing performance issues 
with 7.6.04 sp2 or sp3 (ITSM and ARsystem) on windows server 2008 vm's with MS 
SQL Server db.  High memory usage, memory not reclaimed, high cpu usage or 
anything else related to performance.  Your input will be greatly appreciated.


Thanks
JRW

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Webservices and Queries

[Joe Martin D'Souza]

This is the format of the required string for the web service that I am 
working on currently (SPML for OIM integration)..


I just tried the format -MM-DD hh:mm:ss.sss which worked on SoapUI for 
me.


So todays date midnight would be 2012-04-30 00:00:00.000

It needs a string input when attempting from Remedy. Could you try that?

Joe

-Original Message- 
From: Paul Killion
Sent: Monday, April 30, 2012 2:02 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

on our Solaris server with tomcat and webservices here is the date/time 
strings
We are on Central Daylight Savings time. Following is a date from a year 
ago:


April 4th, 2011 15:27:46

ns0:Create_Date2011-04-27T15:27:46-05:00/ns0:Create_Date



-Original Message-
From: lisa.ke...@te.com
Sent: Wed, 25 Apr 2012 11:31:05 -0400
To: arslist@arslist.org
Subject: Re: Webservices and Queries

I added GMT-5:00 (EST) America/New_York to the timeZone and it's still
coming back with invalid data.  ARRGH!  Does anyone else experiencing
this?




Thanks!

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 24, 2012 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

In the AuthenticationInfo structure for ARS webservices there are 5
elements.  User and Password are required.  The other 3 (authentication,
locale, and timeZone) are not required.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, April 24, 2012 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

I am fairly new to consuming web services too, and am at the moment
working on OIM web service integration as well..

Isn't there a locale input that the WS requires? I would think that's
where it will pick it from..

Joe

-Original Message-
From: Kemes, Lisa
Sent: Tuesday, April 24, 2012 3:55 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

Would the timezone names be the same ones on the Local Tab of the AR
System User Preference form?


Thanks!

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, April 24, 2012 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

That could probably be it :-)

-Original Message-
From: Kemes, Lisa
Sent: Tuesday, April 24, 2012 3:41 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

Looks like we are not specifying anything in Local or Timezone.  I'll add
some data to that and see if it works!


Thanks!

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 24, 2012 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

Ah ... I'm on Linux for the App and Web.

In your SOAP AuthenticationInfo are you specifying a timeZone or locale?


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24, 2012 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

Windows XP for the desktop, Windows server 2008 for the app server,
Oracle
11g for the backend.


Thanks!

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 24, 2012 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

What platform are you on (as WS does do the DST for me)?

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

I think that's the problem.  WUT and Midtier does the translation for DST
while the webservices do not.  Ugh   That's exactly what we are
seeing
and now the results make more sense.


Thanks!

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, April 24, 2012 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries

Like Fred and Andrew suggested, check your permissions and / or the login
used..

I wont be surprised though if there is a difference in the way the WS
handles daylight saving time, thus one set of results is slightly
different
from the other because of the slight difference in an internal
translation
of the time input as one of the search parameters..

Look at your pliugin logs to look at the xml request that is 

Java Monitoring

[Joseph Williams]

Does anyone know how to monitor the java processes that are started on the 
arserver via the armonitor config file using the jconsole or jvisualvm?  Have 
tried but with no success.  Is it even possible?


Thanks
JRW

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Java Monitoring

[Goodall, Andrew C]

I think javasystemsolutions provides something: 
https://communities.bmc.com/communities/thread/54095


Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joseph Williams
Sent: Monday, April 30, 2012 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Java Monitoring

Does anyone know how to monitor the java processes that are started on the 
arserver via the armonitor config file using the jconsole or jvisualvm?  Have 
tried but with no success.  Is it even possible?


Thanks
JRW

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged 
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any 
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
computer.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Java Monitoring

[LJ LongWing]

Joseph,
In order to use JConsole, if I remember correctly, you must add some items to 
the startup and assign a port and such, have you modified the armonitor.cfg 
file to add that information?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joseph Williams
Sent: Monday, April 30, 2012 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Java Monitoring

Does anyone know how to monitor the java processes that are started on the 
arserver via the armonitor config file using the jconsole or jvisualvm?  Have 
tried but with no success.  Is it even possible?


Thanks
JRW

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Java Monitoring

[Joseph Williams]

Yes I have tried that but when I restart the arserver I get plugin errors.  
Here is what I have tried.

-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=8086
-Dcom.sun.management.jmxremote.ssl=FALSE
-Dcom.sun.management.jmxremote.authenticate=FALSE
-XX:+HeapDumpOnOutOfMemoryError

C:\Program Files\Java\jre6\bin\java -Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=8086
-Dcom.sun.management.jmxremote.ssl=FALSE
-Dcom.sun.management.jmxremote.authenticate=FALSE
-XX:+HeapDumpOnOutOfMemoryError
-Xmx512m -classpath E:\Program Files\BMC 
Software\ARSystem\pluginsvr;E:\Program Files\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x S2063P1 -i E:\Program Files\BMC 
Software\ARSystem -m

Thanks for your quick response!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Java Monitoring

[Axton]

I have set up Java processes from armonitor.conf like this (Plugin Server
as an example):

/path/to/remedy/apps/java/jre/bin/java
-Dpname=PluginSvrMain
-server
-Xms128m
-Xmx512m
-XX:PermSize=32m
-XX:MaxPermSize=32m
-XX:+UseConcMarkSweepGC
-XX:-UseParNewGC
-Djava.library.path=/path/to/remedy/ARSystem/pluginsvr:/path/to/remedy/ARSystem/bin:/path/to/remedy/ARSystem/api/lib
-Djava.awt.headless=true
-Dhttp.proxyHost=proxy
-Dhttp.proxyPort=80
-Djava.security.policy=/path/to/remedy/apps/jmx/server.policy
-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.ssl=false
-Dcom.sun.management.jmxremote.access.file=/path/to/remedy/apps/jmx/jmxremote.access
-Dcom.sun.management.jmxremote.local.only=false
-Dcom.sun.management.jmxremote.port=1105
-Dcom.sun.management.jmxremote.password.file=/path/to/remedy/apps/jmx/password.properties
-Dlog4j.configuration=/path/to/remedy/ARSystem/pluginsvr/log4j_pluginsvr.xml
-classpath
/path/to/remedy/ARSystem/pluginsvr:/path/to/remedy/ARSystem/pluginsvr/arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain
-x devserver
-i /path/to/remedy/ARSystem

There are a lot of parameters, but these are the ones that are key for
jvisualvm access:
-Djava.security.policy=/path/to/remedy/apps/jmx/server.policy
-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.ssl=false
-Dcom.sun.management.jmxremote.access.file=/path/to/remedy/apps/jmx/jmxremote.access
-Dcom.sun.management.jmxremote.local.only=false
-Dcom.sun.management.jmxremote.port=1105
-Dcom.sun.management.jmxremote.password.file=/path/to/remedy/apps/jmx/password.properties


Several files are referenced above.  They contain this information:

$ cat /path/to/remedy/apps/jmx/jmxremote.access
unix_username   readwrite

$ cat /path/to/remedy/apps/jmx/server.policy
grant {
  permission javax.management.remote.SubjectDelegationPermission
javax.management.remote.JMXPrincipal.delegate;
  permission javax.management.MBeanPermission \*, \*;
};

grant principal javax.management.remote.JMXPrincipal unix_username
{
  permission java.security.AllPermission;
};

$ cat /path/to/remedy/apps/jmx/password.properties
unix_username jmx_remote_password


The configuration above lets me connect remotely using jvisualvm or
jconsole on my desktop.  I also have write access remotely so that I can
force a garbage collection, etc.  There are some limitations though, I
think I can only profile the CPU usage if I use a local monitoring tool.

If you use the configuration above, you will need to replace the following
values with your own configuration:
unix_username (I think it needs to match the owner of the process you want
to monitor)
jmx_remote_password (can be any value)

I use the same configuration files and parameters for all the java
processes that are part of Remedy.  This way I can connect to them all.  I
do, however, have to set each one to listen on a different port using this
parameter:

-Dcom.sun.management.jmxremote.port=1105

As an added benefit, I set the -Dpname=some_value as the first parameter
for each java process.  This is just a flag I use when I view the process
listing so that I can easily tell which java process is which.

If you get all this set up properly, it can be used to go a long way with
the following efforts:
- Size the generations to sizes that work best with that particular process
(save cpu cycles and/or reduce or trade off cpu usage for memory usage)
- Use a GC that works best for the nature of the process
- Size the heap to a value suitable for the process to do what it is
designed to do
-

Axton Grams

On Mon, Apr 30, 2012 at 2:01 PM, Goodall, Andrew C ago...@jcp.com wrote:

 I think javasystemsolutions provides something:
 https://communities.bmc.com/communities/thread/54095


 Regards,

 Andrew Goodall
 Software Engineer 2 | Development Services |  jcpenney . www.jcp.com

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Joseph Williams
 Sent: Monday, April 30, 2012 1:58 PM
 To: arslist@ARSLIST.ORG
 Subject: Java Monitoring

 Does anyone know how to monitor the java processes that are started on the
 arserver via the armonitor config file using the jconsole or jvisualvm?
  Have tried but with no success.  Is it even possible?


 Thanks
 JRW


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 The information transmitted is intended only for the person or entity to
 which it is addressed and may contain confidential and/or privileged
 material.  If the reader of this message is not the intended recipient,
 you are hereby notified that your access is unauthorized, and any review,
 dissemination, distribution or copying of this message including any
 attachments is strictly prohibited.  If you are not the intended
 recipient, please contact the sender and delete the material from 

Re: Java Monitoring

[LJ LongWing]

What are the errors you get when you run that?  You said you get errors, but 
didn't specify what kind :)

I copied the line out of my armonitor.cfg file and executed that command line 
with your 5 lines attached to the end of the command line and the plugin server 
started up without error.  I then launched a local (windows) jconsole and 
connected to that port and it ran just fine and is busy collecting data as I 
typeso I don't see any problems using it as of yet.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joseph Williams
Sent: Monday, April 30, 2012 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java Monitoring

Yes I have tried that but when I restart the arserver I get plugin errors.  
Here is what I have tried.

-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=8086
-Dcom.sun.management.jmxremote.ssl=FALSE
-Dcom.sun.management.jmxremote.authenticate=FALSE
-XX:+HeapDumpOnOutOfMemoryError

C:\Program Files\Java\jre6\bin\java -Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=8086
-Dcom.sun.management.jmxremote.ssl=FALSE
-Dcom.sun.management.jmxremote.authenticate=FALSE
-XX:+HeapDumpOnOutOfMemoryError
-Xmx512m -classpath E:\Program Files\BMC 
Software\ARSystem\pluginsvr;E:\Program Files\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x S2063P1 -i E:\Program Files\BMC 
Software\ARSystem -m

Thanks for your quick response!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Webservices and Queries

[L G Robinson]

Hi Folks,

Sorry to be late to this party... I have an open issue with ColumnIT
regarding DST and web services. From my observation, it appears that the
web service assumes EST instead of EDT if no timezone information is
present in the query (I'm in NC). Here is a more complete description of my
issue:


We have discovered a problem with our Mid-tier servers, possibly related to
the onset of Daylight Saving Time.

We have implemented several web service calls, some of which accept
arbitrary queries. If a query includes a date/time component, the returned
results are not correct. For example:

  urn:qualification'datemodified' = 03/30/2012
10:00:00/urn:qualification

does not return any results, even though there are records which match the
specified criteria. However, if the query is changed to:

  urn:qualification'datemodified' = 03/30/2012 10:00:00
EDT/urn:qualification

then the expected results are returned.

This problem only presents with the web service calls. Similar queries made
to the same server using the Windows User tool and through the Mid-tier web
interface all return the expected results without having to append the
EDT to the date/time string.

I have confirmed the system date/time on the Mid-tier server to be correct.

AR Server 7.6.03 Patch 002 201107191530
Mid Tier Version: 7.6.04 SP2 Hotfix 121511
Apache Tomcat/6.0.32
Java Version: 1.7.0_02-b13
OS: RH Linux 2.6.32-220.7.1.el6.x86_64

Hope this is helpful.
Larry

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Issue with Grouping on a Table field

[Jason Miller]

I figured it out!  The Company name had a comma in it like My Company*,*Inc.

I added zzz Company and noticed that the new zzz company worked fine but
the problem child which used to be the last group in the list still had the
problem.  I removed the ! which didn't do it and then I removed the ,
which then showed the records under the grouping.

Bug identified...

Jason

On Mon, Apr 30, 2012 at 12:17 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 Sorry I can’t help further….please let us know if you come up with a
 solution.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Monday, April 30, 2012 12:37 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Issue with Grouping on a Table field

 ** **

 ** I am grouping by Company (aka Grouping 1,2,3,4).  It has data because I
 see the Company name in that last grouping, just not the records for that
 Company under the grouping.  If I turn off the grouping the missing records
 are shown.

 ** **

 The last thing I can think of is the Company column on the table
 fields doesn't have same permission as the other columns.  The typical user
 doesn't see the Company column (they know their company).  I may try and
 match the column permissions and see if that takes care of it.  That or
 Phil and Lenny are SOL for that last company :)(I have had only one cup
 of coffee so I reject Monday and stay on Friday until the second cup)

 ** **

 Worst case I add Company z and we'll ignore it or just turn off the
 grouping altogether.

 ** **

 [image: Inline image 2]

 ** **

 On Mon, Apr 30, 2012 at 10:09 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 ** 

 What grouping are you using?...is it possible that the value you are
 grouping on is null in that record?

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Monday, April 30, 2012 10:37 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Issue with Grouping on a Table field

  

 ** 

 Yes, if I disable the grouping the records show.  Thanks for the
 suggestion though :)

  

 Jason

 On Mon, Apr 30, 2012 at 9:16 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 ** 

 Jason,

 With the little testing I have done with table grouping, I have found that
 it displays all of the groups, regardless of if there is data in the
 grouping….have you verified that there is actually data in group 4?

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Friday, April 27, 2012 3:25 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Issue with Grouping on a Table field

  

 ** Hello everybody,

  

 Has anybody seen this issue where the last record in a Table field does
 not show when the Table is set to Group on a field?

  

 In the screen print below you can see there are 4 groupings.  The first
 three grouping show the lines/records in that group.  The last grouping
 (#4) does not show the record in that group.

  

 Any ideas?

  

 ARS 7.6.04 SP2 on Window with MS SQL

  

   *Error! Filename not specified.*

  

 Thanks,

 Jason

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

  

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 ** **

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Java Monitoring

[Joseph Williams]

I would get a pluginsvr not found when opening the Overview console.  But now 
it is working and I don't get the error.

Thanks to LJ and everyone for your help.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA

[Michael Latham]

LJ you're a moderator now. Way to step up to the plate! 
Date: Fri, 27 Apr 2012 12:06:51 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG

**
You can’t back down from critical mass…it’s not possible…that’s what’s CRITICAL 
about it…there is NO GOING BACK….oh well…now we must wait for an ACTUAL second 
question to see if it truly is critical mass J From: Action Request System 
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael 
Latham
Sent: Friday, April 27, 2012 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy QA - BETA ** LOL - Yes weee, NO we didn't! You know what's 
messed up about that question? It's spam. You know what's messed up about it 
being spam? I put a lot of effort into writing scripts to flag and capture that 
stuff. You know what's messed...ahhh you get it. The question has been 
deleted, of course. Date: Thu, 26 Apr 2012 15:01:35 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG

** Michael,We have reached critical mass2012/4/20 Nau, Michael 
m@ing-diba.de** I’ve got my browser set to auto-refresh and am waiting 
for question no.2 to be posted. I think this will be the critical mass. Hey, 
it’s Friday ;-)Good luck with the site! RegardsMichael From: Action Request 
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Michael Latham
Sent: Monday, April 16, 2012 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy QA - BETA  ** POLITICAL ANSWER:The idea is to present 
exclusivity and a sense of community in regards to the Remedy folks that is not 
an appendage of yet another conglomeration of tech sites.MY ANSWER: I just 
wanted to provide something I thought was cool to other cool people like 
myself.  You know those individuals who would like to feel more interaction and 
gain more credit for their knowledge with Remedy and all associated 
technologies.  I also felt like it was an easier interface to collaborate on 
when it comes to Q  A but at the same time providing a forum atmosphere 
without the forum look.  TLDR Version: I just wanted to do something exclusive 
but familiar to those who share my passion of Remedy...or not. Date: Fri, 13 
Apr 2012 09:53:37 -0400
 From: jon.sla...@amway.com
 Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - 
 Stackoverflow(ish) clone for Remedy QA - BETA
 To: arslist@ARSLIST.ORG
 
 I was going to say Why not just create a stack exchange site proposal? 
 AFAIK they're free, you just have to prove you have enough users to make it 
 worthwile
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are_attend 
 WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 
 www.wwrug.com ARSlist: Where the Answers Are_
ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister
Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender),
Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina 
Herrmann, Martin Krebs.
Aufsichtsrat: Ben Tellings (Vorsitzender)

Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte
Informationen. Wenn Sie nicht der richtige Adressat sind oder diese
E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den
Absender und vernichten Sie diese Mail.
Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist
nicht gestattet.

This e-mail may contain confidential and/or privileged information. If
you are not the intended recipient (or have received this e-mail in
error) please notify the sender immediately and destroy this e-mail. Any
unauthorized copying, disclosure or distribution of the material in this
e-mail is strictly forbidden.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 
www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG12 www.wwrug.com 
ARSlist: Where the Answers Are_ 
_attend WWRUG12 www.wwrug.com  ARSlist: Where the Answers Are_
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA

[LJ LongWing]

That desperate huh J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Monday, April 30, 2012 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA

 

** 

LJ you're a moderator now. Way to step up to the plate!  Open-mouth smile
http://gfx1.hotmail.com/mail/w4/pr04/ltr/emo/open_mouthed_smile.gif 

 

  _  

Date: Fri, 27 Apr 2012 12:06:51 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG

** 

You can’t back down from critical mass…it’s not possible…that’s what’s
CRITICAL about it…there is NO GOING BACK….oh well…now we must wait for an
ACTUAL second question to see if it truly is critical mass J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Friday, April 27, 2012 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA

 

** 

LOL - Yes weee, NO we didn't!

 

You know what's messed up about that question? It's spam. You know what's
messed up about it being spam? I put a lot of effort into writing scripts to
flag and capture that stuff. You know what's messed...ahhh you get it.

 

The question has been deleted, of course.

 

  _  

Date: Thu, 26 Apr 2012 15:01:35 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG

** 

Michael,

We have reached critical mass

2012/4/20 Nau, Michael m@ing-diba.de

** 

I’ve got my browser set to auto-refresh and am waiting for question no.2 to
be posted. I think this will be the critical mass.

 

Hey, it’s Friday ;-)

Good luck with the site!

 

Regards

Michael

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Monday, April 16, 2012 3:18 AM
To: arslist@ARSLIST.ORG


Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA

 

 

** 

POLITICAL ANSWER:

The idea is to present exclusivity and a sense of community in regards to
the Remedy folks that is not an appendage of yet another conglomeration of
tech sites.   

 

MY ANSWER:

 

I just wanted to provide something I thought was cool to other cool people
like myself.  You know those individuals who would like to feel more
interaction and gain more credit for their knowledge with Remedy and all
associated technologies.  I also felt like it was an easier interface to
collaborate on when it comes to Q  A but at the same time providing a forum
atmosphere without the forum look. 

 

TLDR Version:

 

I just wanted to do something exclusive but familiar to those who share my
passion of Remedy...or not.

 Date: Fri, 13 Apr 2012 09:53:37 -0400
 From: jon.sla...@amway.com
 Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA - BETA
 To: arslist@ARSLIST.ORG
 
 I was going to say Why not just create a stack exchange site proposal?
AFAIK they're free, you just have to prove you have enough users to make it
worthwile
 


___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister
Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender),
Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen,
Katharina Herrmann, Martin Krebs.
Aufsichtsrat: Ben Tellings (Vorsitzender)

Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte
Informationen. Wenn Sie nicht der richtige Adressat sind oder diese
E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den
Absender und vernichten Sie diese Mail.
Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist
nicht gestattet.

This e-mail may contain confidential and/or privileged information. If
you are not the intended recipient (or have received this e-mail in
error) please notify the sender immediately and destroy this e-mail. Any
unauthorized copying, disclosure or distribution of the material in this
e-mail is strictly forbidden.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com 

Re: Webservices and Queries

[L G Robinson]

Hi Fred,

Thanks for the tip about hwclock. I had no idea.
My Mid-tier (and thus webservices) are running on a Linux VM.

Can you tell from the following if my system is set correctly? I am unable
to locate any hardware clock settings on the VSphere client that I have
access to, but I have limited permissions.

cat /etc/sysconfig/clock

ZONE=America/New_York
UTC=true

/sbin/hwclock -ru

Mon 30 Apr 2012 07:55:32 PM EDT  -0.650259 seconds

cat /etc/adjtime

0.00 1316200184 0.00
1316200184
UTC

Thanks.
Larry

On Mon, Apr 30, 2012 at 5:17 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 Are you on a Virtual environment? We ran across a Linux bug when the
 hardware clock thought it was GMT and the system clock thought it wasn’t.*
 ***

 ** **

 You can check by: cat /etc/sysconfig/clock

 And seeing if UTC is true or false

 ** **

 If it is set true and the hardware clock isn’t GMT then the admin needs to
 update the /etc/sysconfig/clock file and re-sync the time with   

/sbin/hwclock --systohc

 ** **

 ** **

 Fred


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Custom links in the application menu

[Benz, Michael]

Hello World!

In remedy 7.6, there is an application menu of the left hand side of the 
SHR:Landing Console.
I've spend the best part of an hour searching through doco, and google trying 
to find a way of adding a link to an existing from to this menu

EG:

* Legacy remedy (menu name)

oSR (Menu options linking to forms)

oPCR

oADT

Where do I do I add this menu structure...

Thanks in advance for any replies.

Michael Benz
Remedy Developer
Holcim Australia

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are