Re: 7.6.04 SP3 Floating Application License Question

[joel.atwood]

This is the answer to all of our license questions!

On Jun 21, 2012, at 11:28 AM, John Sundberg  
wrote:

> You might want to check ar.cfg for a line that start with "bend-over".
> 
> If you don't have that line add it.
> 
> bend-over=false
> 
> This may solve your issue.
> 
> Have fun :)
> 
> -John
> 
> Sent from my iPhone
> 
> On Jun 21, 2012, at 1:03 PM, Jase Brandon  wrote:
> 
>> ** Hello All,
>> I'm guessing this will get an answer fairly quickly from the license gurus. 
>> I thought I knew the answer to this, but apparently I did not. 
>> 
>> BMC prof services told us that a user who is assigned a floating license 
>> will only be assigned a floating token when they MODIFY a record, after 
>> login, until that point they are only assigned a Read APPLICATION license.
>> 
>> Ex.  Users are setting their own Application Preference records from the INC 
>> Mgmt console per our direction so that "Show Problem" = Yes on the Overview 
>> Console.
>> 
>> This query invokes the floating ITSM Problem Floating license that we were 
>> told would not happen and pushes our floating licenses for Problem through 
>> the roof and way out of compliance.
>> 
>> I thought that the user would log on, receive a read license, and that 
>> simply having your Application Preference set to "Show Problem" would not 
>> invoke the Floating Problem License as it is simply running a query. Am I 
>> crazy? :-)
>> 
>> I've dug around on the BMC support site for the official documentation, but 
>> I can't find it. If anyone can point me to that URL or share a license doc, 
>> I will buy you beers at the RUG. :-)
>> 
>> Thanks in Advance to All,
>> 
>> Jase Brandon
>> 
>> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor - REOPEN

[Nancy Tietz]

Ha ha!   I like those!!!   :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue
Sent: Friday, June 22, 2012 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor - REOPEN

I can't stand by and not reply!

Things Men Say

"I'M GOING FISHING" - Means: "I'm going to drink myself dangerously
stupid, and stand by a stream with a stick in my hand, while the fish swim
by in complete safety."

"UH HUH," "SURE, HONEY," OR "YES, DEAR..."  - Means: Absolutely nothing.
It's a conditioned response.

"IT WOULD TAKE TOO LONG TO EXPLAIN" - Means: "I have no idea how it
works."

"YOU KNOW HOW BAD MY MEMORY IS."  - Means: "I remember the theme song to
'F Troop', the address of the first girl I ever kissed, and the vehicle
identification numbers of every car I've ever owned, but I forgot your
birthday."

"OH, DON'T FUSS, I JUST CUT MYSELF, IT'S NO BIG DEAL." - Means: "I have
actually severed a limb, but will bleed to death before I admit that I'm
hurt."

"HEY, I'VE GOT MY REASONS FOR WHAT I'M DOING".  - Means: "And I sure hope
I think of some pretty soon."

"I'M NOT LOST. I KNOW EXACTLY WHERE WE ARE."  - Means: "No one will ever
see us alive again."

"WE SHARE THE HOUSEWORK"  - Means: "I make the messes, she cleans them
up."


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, June 22, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor - RESOLVED

Q. Honey, does this dress/skirt make my rear end look fat\heavy\big?"
A. No garment could ever create THAT illusion, dear.
;->
Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Friday, June 22, 2012 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor

How about: "Honey, does this dress/skirt make my rear end look
fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she
is right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay
for your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person
could be so stupid.

__
__
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.

__
__
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

__
_
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

__
_
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

BUG Reported: 7.6.04 Exporting reports for import into another server

[Ray Palla]

Liters;
 
Just an update to this.  BMC is now showing this as a know bug.
 
==
 
We have known defect for your issue with defect # SW00430482.
 
-The attachments for the web reports came in as 0 length. The non-web
reports are fine, but none of the web reports work. 

-Tested on 7604 SP2 server ,same issue happens.

All other types of attachments are getting exported except the attachments
with file extension .rptdesign.

The only workaround we have for this is to use Mid Tier to export the data.

===

Although, Remedy recommends the Mid Tier work-around... The reality is that
those have 0 bytes as well.  Additionally, reports that cannot be edited
(Canned OOB Reports) do not even allow you to do a "Save-As" or the ability
to extract the attachment.  I've found that I have to go to the dB to get
those.

If anyone else has a better suggestion or better work-around, I would be
interested in knowing, but for now I'm calling this issued closed.

Thanks everyone for the input.
Have a weekend;
R


From: Ray Palla  
Sender: "Action Request System discussion list(ARSList)"
 
Date: Wed, 13 Jun 2012 12:16:58 -0500
To: 
ReplyTo: arslist@ARSLIST.ORG 
Subject: 7.6.04 Exporting reports for import into another server

Hello Listers;
 
We have a production environment with multiple ARS and Web reports that have
been created over time by a variety of admins and users.  We want to put
those reports on a Development environment for refinement and ultimately
move them back into Production and to a DR server.
 
When I export entries from the Production form: "Report", the attachments
names change.  When I import them to the DEV server using the Import Tool,
some of them fail to import and those that do import fail to run, showing an
error that the definition is not available.  The attachments appear in the
record however, many of the imported definitions have a zero byte count when
using either ARX or XML formats.  I've also tried to export the records from
the forms: "ReportCreate" and "Report Definition".  Importing those is also
unsuccessful.

I've read all the (too many) manuals and they are just not intuitive for
this process. Does anyone have a step-by-step method for exporting and
importing reports?

Thanks;

R

 
Ray Palla
Sr. IT/Remedy Consultant
  

Mobile: 512-917-1739
Time Zone: Central   Email: ray.pa...@insona.com
  
Professional   Profile

  INSONA Corporation
1201 Berry Lane
 
Georgetown, TX
78626-3832 USA
Infrastructure Solutions - Network Applications 

 
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend
WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><>

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

[Jon Slaven]

I installed the Stylish plugin and added this as a script, seems to work 
pretty well in the meantime.

@-moz-document domain("remedy76.intranet.local") { 
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }

(Based on the workaround Tim posted earlier)

That black screen is particularly jarring though...

Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com



From:   Tommy Morris 
To: arslist@ARSLIST.ORG
Date:   06/22/2012 03:46 PM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character 
Fields on INC form
Sent by:"Action Request System discussion list(ARSList)" 




** 
They probably have a disclaimer buried in the EULA concerning strobe 
induced seizures.
 
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields 
on INC form
 
** 
Thanks for the tip; we had to open an issue on this problem, and on the 
violently BLACK screen that now appears behind any pop-up or dialog in the 
mid-tier if using FFv13.  That is #SW00432310 according to BMC.  I wonder 
if Mozilla can be held liable for epileptic seizures or optical migraines 
induced by this new misbehavior?
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields 
on INC form
 
** 
We have a support ticket open on this as well. Our specialist tells me 
it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 
logged for it.
 
Another note.
Once you are able to successfully downgrade to FFv12, don’t forget to go 
into your FF option menu (Tools/Options/Advanced/Update) and change the 
Update option from automatic to Check and Notify Me or Never. If you 
don’t, it will auto-update itself back to v13 in short order.
 
For those of you that can’t downgrade to FFv12 due to company polices, 
etc., there is a workaround* that will let you use FFv13. See attached.
 
*No guarantees on the workaround and I cannot offer any more info on it. 
This came from BMC and I have not played with it or tested it personally.
 
Tim
 
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields 
on INC form
 
** 
Pardon my ignorance. I understand the issue being seen in the screenshot 
that was provided and rolling back to 12 seems to be the right 
work-around. I really appreciate the heads-up.
 
The question I have is this. What should the browser do if “you enter data 
that is one character longer than the data displayed in the field length”? 
It seems like text fields have always either wrapped text or added scroll 
bars when the data is larger than the field. Maybe I’m confusing text 
fields with character fields?
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on 
INC form
 
** Thanks David - and you are 100% correct. Reverting to Firefox 12 
completely resolved the issue. 

WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields 
when you enter data that is one character longer than the data displayed 
in the field length.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:59 PM, David Durling  wrote:
** 
I’m told FF 14 beta has the issue, too.
 
David D.
 
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form
 
** Hi David - EXACTLY! FF13 is causing the issue.  I'm going to try to 
download FF 12 during the interim and see if that helps.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling  wrote:
** 
Firefox 13.0 was recently released, and that’s where we’re seeing it 
(image attached).  Is that what you’re experiencing?
 
We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it 
fixes it.
 
David Durling
University of Georgia
 
 
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Scroll Bar randomly appearing in Character Fields on INC form
 
** Hello All,

7.6.04 SP2
Windows

Today we are having a very strange issue that I've neve

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

[Tommy Morris]

They probably have a disclaimer buried in the EULA concerning strobe induced 
seizures.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC 
form

**
Thanks for the tip; we had to open an issue on this problem, and on the 
violently BLACK screen that now appears behind any pop-up or dialog in the 
mid-tier if using FFv13.  That is #SW00432310 according to BMC.  I wonder if 
Mozilla can be held liable for epileptic seizures or optical migraines induced 
by this new misbehavior?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC 
form

**
We have a support ticket open on this as well. Our specialist tells me it's a 
CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 logged for 
it.

Another note.
Once you are able to successfully downgrade to FFv12, don't forget to go into 
your FF option menu (Tools/Options/Advanced/Update) and change the Update 
option from automatic to Check and Notify Me or Never. If you don't, it will 
auto-update itself back to v13 in short order.

For those of you that can't downgrade to FFv12 due to company polices, etc., 
there is a workaround* that will let you use FFv13. See attached.

*No guarantees on the workaround and I cannot offer any more info on it. This 
came from BMC and I have not played with it or tested it personally.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC 
form

**
Pardon my ignorance. I understand the issue being seen in the screenshot that 
was provided and rolling back to 12 seems to be the right work-around. I really 
appreciate the heads-up.

The question I have is this. What should the browser do if "you enter data that 
is one character longer than the data displayed in the field length"? It seems 
like text fields have always either wrapped text or added scroll bars when the 
data is larger than the field. Maybe I'm confusing text fields with character 
fields?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely 
resolved the issue.

WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when 
you enter data that is one character longer than the data displayed in the 
field length.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:59 PM, David Durling 
mailto:durl...@uga.edu>> wrote:
**
I'm told FF 14 beta has the issue, too.

David D.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form

** Hi David - EXACTLY! FF13 is causing the issue.  I'm going to try to download 
FF 12 during the interim and see if that helps.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling 
mailto:durl...@uga.edu>> wrote:
**
Firefox 13.0 was recently released, and that's where we're seeing it (image 
attached).  Is that what you're experiencing?

We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes 
it.

David Durling
University of Georgia


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Scroll Bar randomly appearing in Character Fields on INC form

** Hello All,

7.6.04 SP2
Windows

Today we are having a very strange issue that I've never seen before in 7.6.04 
SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident 
form... and in one other custom field we added on the INC form.
The only trend I've noticed is that if you enter data in that field... as soon 
as the data length exceeds the keystrokes DISPLAYED in the field, the scroll 
bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

[strauss]

Thanks for the tip; we had to open an issue on this problem, and on the 
violently BLACK screen that now appears behind any pop-up or dialog in the 
mid-tier if using FFv13.  That is #SW00432310 according to BMC.  I wonder if 
Mozilla can be held liable for epileptic seizures or optical migraines induced 
by this new misbehavior?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC 
form

**
We have a support ticket open on this as well. Our specialist tells me it's a 
CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 logged for 
it.

Another note.
Once you are able to successfully downgrade to FFv12, don't forget to go into 
your FF option menu (Tools/Options/Advanced/Update) and change the Update 
option from automatic to Check and Notify Me or Never. If you don't, it will 
auto-update itself back to v13 in short order.

For those of you that can't downgrade to FFv12 due to company polices, etc., 
there is a workaround* that will let you use FFv13. See attached.

*No guarantees on the workaround and I cannot offer any more info on it. This 
came from BMC and I have not played with it or tested it personally.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC 
form

**
Pardon my ignorance. I understand the issue being seen in the screenshot that 
was provided and rolling back to 12 seems to be the right work-around. I really 
appreciate the heads-up.

The question I have is this. What should the browser do if "you enter data that 
is one character longer than the data displayed in the field length"? It seems 
like text fields have always either wrapped text or added scroll bars when the 
data is larger than the field. Maybe I'm confusing text fields with character 
fields?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely 
resolved the issue.

WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when 
you enter data that is one character longer than the data displayed in the 
field length.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:59 PM, David Durling 
mailto:durl...@uga.edu>> wrote:
**
I'm told FF 14 beta has the issue, too.

David D.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form

** Hi David - EXACTLY! FF13 is causing the issue.  I'm going to try to download 
FF 12 during the interim and see if that helps.

Thanks,

Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling 
mailto:durl...@uga.edu>> wrote:
**
Firefox 13.0 was recently released, and that's where we're seeing it (image 
attached).  Is that what you're experiencing?

We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes 
it.

David Durling
University of Georgia


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Scroll Bar randomly appearing in Character Fields on INC form

** Hello All,

7.6.04 SP2
Windows

Today we are having a very strange issue that I've never seen before in 7.6.04 
SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident 
form... and in one other custom field we added on the INC form.
The only trend I've noticed is that if you enter data in that field... as soon 
as the data length exceeds the keystrokes DISPLAYED in the field, the scroll 
bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 
chars are displayed in the field unless you expend the select box. When I add 
the 34th keystroke... BAM.. Scrollbar appears has anyone else seen this? I 
am beyond perplexed. I've flushed the web cache which seemed to help for a few 
mins, but then the issue returns immediately.
We've made no changes to these forms in months and this just started happening 
today. Thoughts? Ideas? Thanks in advance t

Re: Friday Humor - REOPEN

[Barber, Sue]

I can't stand by and not reply!

Things Men Say

"I'M GOING FISHING" - Means: "I'm going to drink myself dangerously stupid, and 
stand by a stream with a stick in my hand, while the fish swim by in complete 
safety." 

"UH HUH," "SURE, HONEY," OR "YES, DEAR..."  - Means: Absolutely nothing. It's a 
conditioned response. 

"IT WOULD TAKE TOO LONG TO EXPLAIN" - Means: "I have no idea how it works." 

"YOU KNOW HOW BAD MY MEMORY IS."  - Means: "I remember the theme song to 'F 
Troop', the address of the first girl I ever kissed, and the vehicle 
identification numbers of every car I've ever owned, but I forgot your 
birthday." 

"OH, DON'T FUSS, I JUST CUT MYSELF, IT'S NO BIG DEAL." - Means: "I have 
actually severed a limb, but will bleed to death before I admit that I'm hurt." 

"HEY, I'VE GOT MY REASONS FOR WHAT I'M DOING".  - Means: "And I sure hope I 
think of some pretty soon." 

"I'M NOT LOST. I KNOW EXACTLY WHERE WE ARE."  - Means: "No one will ever see us 
alive again." 

"WE SHARE THE HOUSEWORK"  - Means: "I make the messes, she cleans them up." 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, June 22, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor - RESOLVED

Q. Honey, does this dress/skirt make my rear end look fat\heavy\big?"
A. No garment could ever create THAT illusion, dear.
;->
Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Friday, June 22, 2012 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor

How about: "Honey, does this dress/skirt make my rear end look
fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay
for your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person
could be so stupid.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor - RESOLVED

[Joel Sender]

Q. Honey, does this dress/skirt make my rear end look fat\heavy\big?"
A. No garment could ever create THAT illusion, dear.
;->
Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Friday, June 22, 2012 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor

How about: "Honey, does this dress/skirt make my rear end look
fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay
for your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person
could be so stupid.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[arslist]

As usual you missed the point.

The message was primarily to Carl not you, and happily he didn't miss the
point.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 22, 2012 9:38 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

Dan,

It's nothing to do with us but you would have spent less time performing a
whois on the domain than moaning that you didn't know who owns the website.
I believe the author has one of the most highly regarded reputations on BMC
DN...


John


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Remedy Developer Opportunity

[Susana Perez]

Hello All,

Currently have an opening in Bergen County NJ for a Remedy Developer for a 
contract position.  Can potentially be long term.  Please contact me if 
interested.

This position is for a Technical Lead/Application Designer.  Responsible for 
leading the design, development, implementation and support of Remedy based 
software applications to support business initiatives for internal customers.

Responsibilities include:

* Working directly with business analysts and Project Managers to 
finalize business requirements for enhancements and new projects within the BMC 
Remedy platform.
* This also includes the definition of technical solutions, 
specifically application architecture design as well as assisting the project 
manager in defining work estimates and schedule.
* Work with off-shore developers to translate design into final 
products.
* Provide effective technical leadership on projects by reviewing 
written status reports, issues tracking, change control and status meetings to 
review outstanding project requests and issues
* Review and provide input to all related project technical 
documentation Technical coordination across ITS including any 3rd party vendors


Skills
* 6 -8 years Applications Development and or Support, 3+ at least 
as a Sr. Developer responsible for application technical design within the BMC 
Remedy toolset
* Strong written and verbal communication skills.
* Ability to work independently with minimal supervision and as 
part of a team.

Prior experience:

* Strong experience as primary technical project leader on 
successful midsize to large application development projects from requirements 
through implementation.
* Hands-on development experience using the ARS Remedy Toolset, 
including customizations.
* Hands-on development experience with BMC Remedy SLM 7.X, C#, 
ASP.NET, Oracle database (PL/SQL) and the UNIX operating System.
* Experience with application implementation, system upgrades and 
support procedures


_

Susana Perez
Technical Recruiter
susana.pe...@fyisolutions.com
Office (973) 331-9050 x373 [Description: 
http://www.fyi-systems.com/images/sig/li_sm.jpg] 


FYI Solutions
www.FYIsolutions.com
35 Waterview Boulevard
Parsippany, NJ 07054
[Description: http://www.fyi-systems.com/images/sig/logo.jpg]
Business Performance Powered by
People, Process, and Technology


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><>

Re: IncidentInterface_Create

[Ben Chernys]

Hi Christopher,

 

The closed status is controlled by the HPD:Help Desk workflow itself (and
NOT the SYS:Status Transition Rules table for the creation of a Closed
ticket).  With Meta-Update, I build a ticket and all related records (like
First Response Work Info) and so on, then go back over the ticket to close
it.  I work directly with the HPD:Help Desk and have only briefly
experimented with HPD:IncidentInterface_Create and found it's easier to do
what needs doing on the form directly.

 

Cheers

 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor and out Freebies

Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: June-21-12 23:37
To: arslist@ARSLIST.ORG
Subject: Re: IncidentInterface_Create

 

** 

Well, the integration of Kinetic Request 4.0.3.3 to Incident 7.0.02.009 via
HPD:IncidentInterface_Create was still worked after upgrading to KR 5.0.3
and Incident 7.6.04.01 where HPD:IncidentInterface_Create and HPD:Help Desk
are both Overlaid, so that is a good thing I think.  The biggest hang-up was
the glaring new error BMC introduced into the HPD:Template form, which
upgraded improperly and stopped working at all.

 

BTW, I seem to recall that we have never gotten Kinetic to create a new
Incident record in a Closed status - I don't know if the limitation is in
Kinetic or (more likely) in the OOTB interface between
HPD:IncidentInterface_Create and HPD:Help Desk.

 

On the other hand (like other developers), we found the
HPD:IncidentInterface form for modifying existing records to be a dangerous
tool, prone to data corruption and error.  It was far more reliable (and
safer) to create a new HPD:WorkLog record and in the process push updates
directly to the associated HPD:Help Desk record.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, June 06, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: IncidentInterface_Create

 

** Also,

 

I have heard BMC say - that it is a "supported way" to push into Incident.

(You can think of it loosely as an API)

 

As in - BMC owns the responsibility from version to version - that it will
work.

 

So - if you are somebody like Kinetic - we should feel "somewhat safe" to
push to incident_create and it will work from version to version.

 

 

*** Side note: you may be pushing to one form (incident_create) - but it
then creates records in a variety of different forms.

So - yes you could do it - but you might have to do 5 pushes vs the one.

 

 

 

-John

 

 

 

 

On Wed, Jun 6, 2012 at 12:30 PM, Lyle Taylor  wrote:

My understanding was that the primary purpose of the "interface" forms and
web services was to provide a more stable integration point for custom
integrations.  It follows the normal interface vs. implementation paradigm.
You publish an interface which establishes a contract between your system
and others, and change that as little as possible.  Then, you can make all
the changes you want behind the scenes so long as it doesn't break the
contract you have provided (the interface) with external systems.  The idea
then is that BMC can change the implementation details of that module
without having to worry too much about breaking customer integrations if
they use the provided interface.

In general, my recommendation is to use defined interfaces when possible.
That said, I've had numerous problems with that particular interface in ITSM
7.0.  In particular there are issues around the Status Reason field.
Supposedly they have been fixed somewhere along the line in 7.5 or 7.6, but
I can't confirm that.  There have been at least two issues with it.  The
first is that it's required to have a value for certain Status values, but
was not included in the web service.  The second issue is that something is
broken in the Join form or something that causes it not to save the value
correctly.  It doesn't get completely ignored, but effectively gets ignored.
It's aggravating - you'll see the value getting set at one point in the
workflow logs, and then you see it unset again later.  I remember going
through the filter logs and a filter would checked twice to see if it would
run.  In one case, the Run If would pass, and i

Re: 7.6.04 SP3 Floating Application License Question

[arslist]

Hi Carl,

I appreciate you clearing that up, and in essence introducing yourself to 
everyone.

Happy Friday, and  Best of luck. 

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: June 22, 2012 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

Hi Daniel,
I am the person behind Missing Pieces Software.  

It is something I started earlier this year to provide products that fill some 
gaps I have seen in some installations.  I have also worked with some large 
companies in developing these tools before they have been released, including 
JSS to have an integrated product.

I am primarily on the Developer Network, so if you need to find out more about 
me you can from there.

I guess it is harder for me than Misi, as you have mentioned he has been to the 
WWRUG conventions and people know who he is.  I am actually friends with Misi, 
so hopefully that will count towards my reputation for people who do not 
currently know me :)

Hopefully this clears up your questions.

Cheers

Carl Wilson
 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Attrium SSO and Mid-Tier Integration 7.6.04

[Anish]

Hello,

We have similar situation.
Installed and configured SSO successfully. User can login to sso console
using AR. fqdn etc configured etc

When we try to login, we are presented with SSO login, after the
authentication, the remedy login page is displayed.

Please let me know if you know where the redirect is failing.

Product: 7604 SP2

Thanks in advance.

Regards,
Anish

On Sun, Mar 20, 2011 at 9:20 PM, Singh, Vijai  wrote:

> **
>
> Brian,
>
> ** **
>
> Can you verify that,
>
> ** **
>
> Under BMCRealm -> DataStore can you see if AR Server is defined as a data
> store. Also ensure that when “AR Server Host Name” is being added that it
> Is *fully qualified domain name*.
>
> Under BMCRealm -> Authentication, check to see that value of “*Organization
> Authentication Configuration:” is set to “AR Chain”*
>
> ** **
>
> If all of the above look well placed, drop me an e-mail
>
> ** **
>
> Thanks
>
> Vijai
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brian Pancia
> *Sent:* Saturday, March 19, 2011 1:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* BMC Attrium SSO and Mid-Tier Integration 7.6.04
>
> ** **
>
> ** 
>
> Has anyone successfully integrated BMC Atrium SSO and Mid-Tier?  I have
> been able to get to the point where the agent is successfully deployed in
> Mid-Tier.  I can authenticate to ARSystem through SSO, but I am getting
> authentication errors when trying to go through Mid-Tier.  The deployer.jar
> creates a J2EE Agent at the top level in SSO, which should broker the
> authentication.  The J2EE Agent doesn't seem to go down to the BMCRealm to
> pull in the login credentials.  The documentation that is out there does
> not spell out the J2EE Agent configurations.  Has anyone been able to get
> past this point?
>
> ** **
>
> Regards,
>
> ** **
>
> Brian
>
> ** **
>
> ** **
>
> ** **
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[Nathan Aker]

+1



I'll also vouch for Carl, great guy and great developer.   Very seasoned Remedy 
consultant and engineer.  You can see a wealth of his knowledge on Developer 
Network.


Nathan Aker
ITSM Solutions Architect
IT Strategic Services

[cid:image001.png@01CD5065.14B57E10]
5000 Headquarters Drive | Plano | TX 75024
www.mcafee.com





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, June 22, 2012 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question



Hi Daniel,

I am the person behind Missing Pieces Software.



It is something I started earlier this year to provide products that fill some 
gaps I have seen in some installations.  I have also worked with some large 
companies in developing these tools before they have been released, including 
JSS to have an integrated product.



I am primarily on the Developer Network, so if you need to find out more about 
me you can from there.



I guess it is harder for me than Misi, as you have mentioned he has been to the 
WWRUG conventions and people know who he is.  I am actually friends with Misi, 
so hopefully that will count towards my reputation for people who do not 
currently know me :)



Hopefully this clears up your questions.



Cheers



Carl Wilson



___

UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

Re: 7.6.04 SP3 Floating Application License Question

[Jason Miller]

I haven't used anything from Missing Pieces Software but I love his work in
the BMC Communities (aka BMCDN).

Jason
On Jun 22, 2012 8:40 AM, "Carl Wilson"  wrote:

> Hi Daniel,
> I am the person behind Missing Pieces Software.
>
> It is something I started earlier this year to provide products that fill
> some gaps I have seen in some installations.  I have also worked with some
> large companies in developing these tools before they have been released,
> including JSS to have an integrated product.
>
> I am primarily on the Developer Network, so if you need to find out more
> about me you can from there.
>
> I guess it is harder for me than Misi, as you have mentioned he has been
> to the WWRUG conventions and people know who he is.  I am actually friends
> with Misi, so hopefully that will count towards my reputation for people
> who do not currently know me :)
>
> Hopefully this clears up your questions.
>
> Cheers
>
> Carl Wilson
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor

[Stanley Feinstein]

Are you nuts?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Friday, June 22, 2012 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor

How about: "Honey, does this dress/skirt make my rear end look
fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay
for your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person
could be so stupid.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[Carl Wilson]

Hi Daniel,
I am the person behind Missing Pieces Software.  

It is something I started earlier this year to provide products that fill some 
gaps I have seen in some installations.  I have also worked with some large 
companies in developing these tools before they have been released, including 
JSS to have an integrated product.

I am primarily on the Developer Network, so if you need to find out more about 
me you can from there.

I guess it is harder for me than Misi, as you have mentioned he has been to the 
WWRUG conventions and people know who he is.  I am actually friends with Misi, 
so hopefully that will count towards my reputation for people who do not 
currently know me :)

Hopefully this clears up your questions.

Cheers

Carl Wilson


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor

[richard....@bwc.state.oh.us]

How about: "Honey, does this dress/skirt make my rear end look fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is 
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for 
your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person could 
be so stupid.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor

[Stanley Feinstein]

My Dad said that there were 4 words you needed to know to get along with a
woman: "I was wrong dear."  There is another version of this: "You are right
dear."  Learning these words saves a lot of time and aggravation.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay
for your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person
could be so stupid.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: IncidentInterface_Create

[Nancy Tietz]

Hi Ron.

I don’t know how to get your email address from this list.

thanks



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Peters, Ron
*Sent:* Friday, June 22, 2012 11:25 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: IncidentInterface_Create



**

I started playing around with the HPD:WorkLog form to create new log
records. It works fine but I’m not seeing any “Work Log Update for
Incident” notifications being sent. Is there a trigger that needs to be set
in these records for those notifications to be sent?



On a semi-related note, speaking of the HPD:IncidentInterface_Create form,
we use it frequently for creating incidents and assigning them to the
appropriate support groups directly instead of going through a human
process with our service desk. This is all based on email rules. The
messages come from many systems such as UPS’s, SharePoint forms, network
monitoring, distribution lists etc. We process 3-5000 messages a week
through the system though many of those messages get dropped
(intentionally). About ½ to 1/3 of all our new incidents are created with
this system.



I’ve packaged up the basic framework that we use in case anyone would like
to give it a try. It’s very flexible and easily extendible. Contact me
off-list if interested and we can discuss it.



Ron

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Friday Humor

[Joe Martin D'Souza]

And they say we men don't understand women. :-) Sure we do!!

-Original Message- 
From: pritch
Sent: Friday, June 22, 2012 11:22 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is 
right and you need to shut-up.

2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay 
for your mistake.


Bonus Word) WOW! This is not a compliment.  She's amazed that one person 
could be so stupid. 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: IncidentInterface_Create

[Peters, Ron]

I started playing around with the HPD:WorkLog form to create new log records. 
It works fine but I'm not seeing any "Work Log Update for Incident" 
notifications being sent. Is there a trigger that needs to be set in these 
records for those notifications to be sent?

On a semi-related note, speaking of the HPD:IncidentInterface_Create form, we 
use it frequently for creating incidents and assigning them to the appropriate 
support groups directly instead of going through a human process with our 
service desk. This is all based on email rules. The messages come from many 
systems such as UPS's, SharePoint forms, network monitoring, distribution lists 
etc. We process 3-5000 messages a week through the system though many of those 
messages get dropped (intentionally). About ½ to 1/3 of all our new incidents 
are created with this system.

I've packaged up the basic framework that we use in case anyone would like to 
give it a try. It's very flexible and easily extendible. Contact me off-list if 
interested and we can discuss it.

Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, June 21, 2012 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: IncidentInterface_Create

**
Well, the integration of Kinetic Request 4.0.3.3 to Incident 7.0.02.009 via 
HPD:IncidentInterface_Create was still worked after upgrading to KR 5.0.3 and 
Incident 7.6.04.01 where HPD:IncidentInterface_Create and HPD:Help Desk are 
both Overlaid, so that is a good thing I think.  The biggest hang-up was the 
glaring new error BMC introduced into the HPD:Template form, which upgraded 
improperly and stopped working at all.

BTW, I seem to recall that we have never gotten Kinetic to create a new 
Incident record in a Closed status - I don't know if the limitation is in 
Kinetic or (more likely) in the OOTB interface between 
HPD:IncidentInterface_Create and HPD:Help Desk.

On the other hand (like other developers), we found the HPD:IncidentInterface 
form for modifying existing records to be a dangerous tool, prone to data 
corruption and error.  It was far more reliable (and safer) to create a new 
HPD:WorkLog record and in the process push updates directly to the associated 
HPD:Help Desk record.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, June 06, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: IncidentInterface_Create

** Also,

I have heard BMC say - that it is a "supported way" to push into Incident...
(You can think of it loosely as an API)

As in - BMC owns the responsibility from version to version - that it will work.

So - if you are somebody like Kinetic - we should feel "somewhat safe" to push 
to incident_create and it will work from version to version.


*** Side note: you may be pushing to one form (incident_create) - but it then 
creates records in a variety of different forms.
So - yes you could do it - but you might have to do 5 pushes vs the one.



-John




On Wed, Jun 6, 2012 at 12:30 PM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
My understanding was that the primary purpose of the "interface" forms and web 
services was to provide a more stable integration point for custom 
integrations.  It follows the normal interface vs. implementation paradigm.  
You publish an interface which establishes a contract between your system and 
others, and change that as little as possible.  Then, you can make all the 
changes you want behind the scenes so long as it doesn't break the contract you 
have provided (the interface) with external systems.  The idea then is that BMC 
can change the implementation details of that module without having to worry 
too much about breaking customer integrations if they use the provided 
interface.

In general, my recommendation is to use defined interfaces when possible.  That 
said, I've had numerous problems with that particular interface in ITSM 7.0.  
In particular there are issues around the Status Reason field.  Supposedly they 
have been fixed somewhere along the line in 7.5 or 7.6, but I can't confirm 
that.  There have been at least two issues with it.  The first is that it's 
required to have a value for certain Status values, but was not included in the 
web service.  The second issue is that something is broken in the Join form or 
something that causes it not to save the value correctly.  It doesn't get 
completely ignored, but effectively gets ignored.  It's aggravating - you'll 
see the value getting set at one point in the workflow logs, and then you see 
it unset again later.  I remember going through the filter logs and a filter 
would checked twice to see if it would run.  In one case, the Run If would 
pass, and it would run, the next time it would fail, and so it would not run.  
Thi

Friday Humor

[pritch]

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is 
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for 
your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person could 
be so stupid.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Need a tool to report on ITSM app license usage

[Ben Chernys]

Hi Howard,

Congratulations to you, your son, and family.  Welcome back!

Ben Chernys
www.softwaretoolhouse.com




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: June-21-12 21:21
To: arslist@ARSLIST.ORG
Subject: Need a tool to report on ITSM app license usage

Hi all and I am back from my transplant. Thanks to all

Now for my first posting, I Need a tool to report on ITSM app license usage
by user and company.

We are moving to 7.6.4 

Thanks

Hbr

Sent from my iPhone 4

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"


smime.p7s
Description: S/MIME cryptographic signature

7.6.04 SP3 Floating Application License Question

[John Baker]

Dan,

It's nothing to do with us but you would have spent less time performing
a whois on the domain than moaning that you didn't know who owns the
website. I believe the author has one of the most highly regarded
reputations on BMC DN...


John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[Longwing, LJ CTR MDA/IC]

That's funny...I can't even get to the site, any of it.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 22, 2012 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

I can't find anything on the missingpiecessoftware web site that identifies who 
they are?
No company information, no people, and just a web based email form to contact 
them.

Since you say it integrates with "the popular SSO Plugin" solution, whatever 
that is, is this actually your company behind it?

At RRR we know who is behind the software. No worries about sending a log file 
to the web site, Misi and company have been around for years and goes to the 
various WWRUGs.
I have never heard of missingpiecessoftware Nor have I seen them at RUGs.

I am hoping that whoever is behind missingpiecessoftware reads this email and 
understands that people like me have to know who is behind the web site.

The same as on the ARSlist where anyone who is registered as @gmail.com is suspect.
In general we prefer to know who we are dealing with.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 21, 2012 5:24 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

And another license cost reduction application: 
http://www.missingpiecessoftware.com/products/ar-license-management

I believe you don't need to send a log file off to the company in order for the 
analysis, ie it runs onsite, and integrates with the popular SSO Plugin 
solution for more accurate statistics.


John


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[arslist]

I can't find anything on the missingpiecessoftware web site that identifies
who they are?
No company information, no people, and just a web based email form to
contact them.

Since you say it integrates with "the popular SSO Plugin" solution, whatever
that is, is this actually your company behind it?

At RRR we know who is behind the software. No worries about sending a log
file to the web site,
Misi and company have been around for years and goes to the various WWRUGs.
I have never heard of missingpiecessoftware
Nor have I seen them at RUGs.

I am hoping that whoever is behind missingpiecessoftware reads this email
and understands that people like me
have to know who is behind the web site.

The same as on the ARSlist where anyone who is registered as @gmail.com is suspect.
In general we prefer to know who we are dealing with.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 21, 2012 5:24 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

And another license cost reduction application: 
http://www.missingpiecessoftware.com/products/ar-license-management

I believe you don't need to send a log file off to the company in order for
the analysis, ie it runs onsite, and integrates with the popular SSO Plugin
solution for more accurate statistics.


John


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

[Longwing, LJ CTR MDA/IC]

Daniel,
I'm sorry to suggest such a simple thingbut the 'Update old record' option 
requires that you have the request id mappeddo you?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea
Sent: Friday, June 22, 2012 12:38 AM
To: arslist@ARSLIST.ORG
Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's 
Data

Hello all,

Sometimes I need to update an old record with new data. In version ARS 7.1 I've 
done it by modifying an export of type ARX and then I use de Import tool to 
update de old record.

Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool 
with option "Handle Duplicate Request IDs By: Update Old Record with New 
Record's Data" and Data Import Tool is trying to generate a new record, as a 
result I get an error message saying, for example, that filed 2 is mandatory.

Is anyone experienced this behavior?

Daniel

_

Ce message et ses pieces jointes peuvent contenir des informations 
confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites 
ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez 
le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les 
messages electroniques etant susceptibles d'alteration, France Telecom - Orange 
decline toute responsabilite si ce message a ete altere, deforme ou falsifie. 
Merci.

This message and its attachments may contain confidential or privileged 
information that may be protected by law; they should not be distributed, used 
or copied without authorisation.
If you have received this email in error, please notify the sender and delete 
this message and its attachments.
As emails may be altered, France Telecom - Orange is not liable for messages 
that have been modified, changed or falsified.
Thank you.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

AW: Filter Table Refresh differ if Admin User...

[Conny Martin]

Hi,

Some years ago I had a similar problem in ARS 7.1. The answer was: "works as 
designed" and they created a defect to correct the manuals. But I never 
verified if BMC modified their manuals.

SW00301166  -- Doc bug: Server Side Table loop requires access permission on 
supporting table form REF ARS 7.1 Worfklow Objects Pg15 

KR Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 20. Juni 2012 19:51
An: arslist@ARSLIST.ORG
Betreff: Re: Filter Table Refresh differ if Admin User...

Hi,

I missed this feature too... I usually read the release notes quite thoroughly, 
but I did not see this. Which version was it introduced?

RRR|Log does not strip out anything from the logged lines, but in this
case I checked the setting for Data Access -> Get Data As, and it is set to 
"System", not "User". So it seems like this is actually a bug then...

AR System 7.6.04 SP2.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Fred,
> That is an interesting feature I didn't know existed
>
> Misi,
> A few choice notes from the workflow guide, page 303
>
> Workflow Functions
> In addition to the Set Fields, Push Fields, and Call Guide actions, 
> setting Get Data As to User affects the workflow functions COLCOUNT, 
> COLAVG, COLMIN, and COLMAX.
> These functions operate over the columns in a table field. When 
> performed in a guide that was called by a filter with the Get Data As 
> User set, the entries and fields used to populate columns in the table 
> field are limited to those visible to the calling user.
>
> And almost more importantly
>
> Filters with Get Data As set to User are identified in the filter log 
> file by the string "with data retrieval as user userName."
>
> So...being all we have access to is your RRR|Log parsed 
> portionsdid this text display in the filter log?  Is the filter in 
> question set with this restriction?
>
> If your answer to either of those questions is No...then we have a bug 
> somewhere...I don't recognize 'MOB'...is that a custom application?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, June 20, 2012 6:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Table Refresh differ if Admin User...
>
> Actually if you look at a filter in Developer Studio 7.6.04, in the 
> Properties you will see
>
> + Change History
> - Data Access
>   Get Data As
> + Full Text Search
> + Help Text
> + Integration Workflow
>
> And the choices for Data Access are:  System  |  User
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, June 20, 2012 3:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Table Refresh differ if Admin User...
>
> Hi,
>
> It turned out that if I changed the permission on the table and 
> underlying join form, the table got refreshed.
>
> This definitely seems like a BUG, as filters should ALWAYS run with 
> administrator privileges...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
> 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi LJ,
>>
>> Thank you for the input.
>>
>> In this specific case, the table is never refreshed.
>>
>> And I am not doing a table loop, just a Set-Fields with a COLSUM().
>>
>> And the really strange thing is that the behaviour differ depending 
>> on the users permission groups...
>>
>> I agree that there is need for more control over the filter tables!
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy 
>> logs.
>> Find these products, and many free tools and utilities, at 
>> http://rrr.se.
>>
>>> Misi,
>>> I can't speak directly to your situation, but I have seen in the 
>>> past that server table loops don't necessarily refresh the table 
>>> every time you do something with them...I have done loops before 
>>> where the table has a dynamic qualification, and you set the field 
>>> that makes it dynamic, then utilize the table...then within the 

Re: Need a tool to report on ITSM app license usage

[Support]

Hello,

You should look at RRR.  They have the tool you need.
www.rrr.se

Kaïs

On 22/06/2012 00:45, Remedy wrote:

Thanks is good to be back

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Thursday, June 21, 2012 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need a tool to report on ITSM app license usage

Howard,

Welcome back.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Thursday, June 21, 2012 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Need a tool to report on ITSM app license usage

Hi all and I am back from my transplant. Thanks to all

Now for my first posting, I Need a tool to report on ITSM app license usage
by user and company.

We are moving to 7.6.4

Thanks

Hbr

Sent from my iPhone 4

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"