Re: Caught Exception Object Expected - 7.6.04 Mid-tier

[SUBSCRIBE arslist Andro WC]

Hi, 

I'am considering that the issue is reproducible using some users and for the 
rest it's working fine and you have tried all sort of MT flush/browser cache 
flush and setting "check for newer version of stored pages" to automtc and 
tried collecting fiddler logs and checking LB setting and implementing newer 
patches, re-imported the data.

I wold suggest you the below listed steps to try:

1. To check if it's a LB issue, by-pass it and check if it's reproducible.
2. If you are using a Proxy server in-between the browser and MT svr. , by-pass 
it and check.
3. Take a backup of the user record from people and user form.  Remove the user 
from people and user (goto to the DB level and use SQL queries to check if the 
user is deleted from the arschema T tables) and try re-creating it manually and 
test.

I hope that helps.

Regards,
WCAndro

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [EXTERNAL] Re: Alert: Caught exception :Object doesn't support this property or method

[SUBSCRIBE arslist Andro WC]

Hi, If it's just for one user, you may try clearing the IE Temp Files and 
removing cookies. Make sure that the Temp. Files and History setting is set to 
"Automatic" in the "check for newer version of stored pages".

If you still get the error, delete the user and re-create it (take a backup of 
the user before removing). I hope that helps.

Other, thing you may try (however no logical explanation), if there's any Load 
Balancer in between the browser and MT server then, try passing ti and check if 
you could still reproduce the issue.

Try, re-installing IE and give it a try.

Regards,
WCAndro

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: removing attachments

[Ben Chernys]

3 - A script to do this in Meta-Update takes less than 5 minutes to make.

 

[Main]

ArgNm   = arg

PrmReq  = 1, Usage: SthMupd $CTL, ScriptFx$  Do  -p  "'Short Description'
LIKE \"%text%\"

 

[Do]

Query   = WL, HPD:WorkLog, Attach1 != $NULL$ or Attach2 != $NULL$ or Attach3
!= $NULL and ($Arg, qry$)

Update  = WL

Assign  = asg

 

[asg]

Attach1 = $NULL$

Attach2 = $NULL$ 

Attach3 = $NULL$

 

Trial licenses are free and fully functional.  Note that I have not verified
the field names above.

 

Cheers

 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor and out Freebies

Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: August-06-12 08:49
To: arslist@ARSLIST.ORG
Subject: Re: removing attachments

 

Marcelo,

I have two solutions that come to mind

 

1 - Export affected records to ARX with the request ID and the attachment
field, update the ARX to not have an attachment defined, and re-import the
arx, this should effectively eliminate the attachments from those records

2 - Programmatically (Java API maybe) take a list of request id's and set
the attachment field to null

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A

Sent: Monday, August 06, 2012 8:39 AM

To: arslist@ARSLIST.ORG

Subject: removing attachments

 

**

I have a request from one of our IT teams to remove attachments from a large
number of incident tickets (I'm sure you can imagine why...). 

My question is, is there a systematic way of removing these attachments?

ARS7.1/ITSM 7.0.03

Win2003/SQL2005

Thanks,

Marcelo

 

_attend WWRUG12   www.wwrug.com ARSlist: "Where the
Answers Are"_ 

 


___

UNSUBSCRIBE or access ARSlist Archives at  
www.arslist.org attend wwrug12   www.wwrug12.com
ARSList: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

smime.p7s
Description: S/MIME cryptographic signature

Re: IBRSD and Multiple BEM servers

[Charles Baldi]

Yes, you can do this.  It is simple and involves configuring multiple
source hosts/ports.  The harder thing is setting up assignment rules if you
need them to be different between sources.  That will involve customization
as the default lets you use only Prod Cats for assignment.

Have fun.
Chuck Baldi

On Mon, Aug 6, 2012 at 9:06 AM, Narayanan, Radhika <
radhika.naraya...@logica.com> wrote:

> **
>
> Hi List,
>
> ** **
>
> We've an instance of IBRSD on our ITSM 7.6.03 server. Can this instance be
> configured to integrate with multiple BEM servers?
>
> ** **
>
> Multiple BEM servers will raise incidents with ITSM. And ITSM has to
> respond back to all the BEM servers. Is this configuration possible to
> achieve?
>
> ** **
>
> Thanks in advance,
>
> ** **
>
> ** **
>
> Radhika
>
> +44 20718 20262
>
> Think green - keep it on the screen. This e-mail and any attachment is for
> authorised use by the intended recipient(s) only. It may contain
> proprietary material, confidential information and/or be subject to legal
> privilege. It should not be copied, disclosed to, retained or used by, any
> other party. If you are not an intended recipient then please promptly
> delete this e-mail and any attachment and all copies and inform the sender.
> Thank you.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Write Access Permissions Error Submitting SRM On Behalf Of

[Shawn Rosenberry]

Greetings

Environment
ARSystem 7.6.4 Patch 2
Mid-Tier 7.6.4 Patch 3
SQL Server 2005
MS Server 2008
Submitter Mode Locked

Here is the issue

We have the system configured so that anyone can request "On behalf of"
using the SRM tool for anyone else.  In our 7.5 environment we never had
any issues.  It works like this

Joe submits a ticket on behalf of Karen no problem
Kevin submits a new ticket on behalf of Karen we receive the error
Joe submits a second ticket for Karen no problem

The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form,
the first person creating on behalf of creates a new entry so there is no
problem, the second; however, receives the error when OTB workflow attempts
to update this record.

The workflow was identical in 7.5 and it updated the record in the form
without any problems.  According to BMC 7.6.4 documentation, "An individual
with a BMC Remedy AR System Read license can act on-behalf-of another
individual, group, or company. ".  This would lead me to believe it should
still work with SRM even though users without write licenses can not
normally update a record in a form.  Has anyone else seen this issue?

Regards,

Shawn Rosenberry
Lyondellbasell

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Single to Multi-tenancy Conversion

[Koyb P. Liabt]

Hi Everyone,


What is the best way to convert a single tenancy ITSM installation to a 
multi-tenancy installation?


Does it make sense to export the data out of the system into spreadsheets make 
our changes '
and then use the ITSM Data Management tool to import / validate the changed 
data?


or is there a better way?


Then once the system is converted what is the best way to replicate the data to 
other
servers like qa and prod?


Thanks,
TekkyTommy

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Goodall, Andrew C]

Great recap and response Jason - couldn't agree more with everything you
stated.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Jason Miller
Sent: Tuesday, August 07, 2012 2:34 PM
To: arslist@arslist.org
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** I also use Gmail for my ARSlist subscription.  It is employer
independent, works well on the web, on my phone and there are the things
Patrick mentioned.

 

ARSlist is having such a good run as is.  Is it reasonable to think it
will not ever change?  Bandwidth is not the issue it once was.  Storage
is no longer an issue for most people.  Images are also part of every
day life on the Internet now.  Technology and behaviors have changed
since the ARSlist started.  I appreciate the ability to include screen
prints now (enabled almost exactly a year ago).  Sometimes an image is
needed to help text make sense.

 

I might be the biggest image attacher to-date?  I try to keep the images
relevant and related to Remedy (ok maybe Pixelville and the pager
picture were a bit of a stretch).  Don't get me wrong.  I hope the first
person to post a picture of their lunch to the ARSlist is promptly
banned.  Initially Jose's signature slightly bothered me but it is the
world we live in today.  By far his contributions to the community
outweigh a little extra text/images at the bottom of each email.
Besides now I am over it :)

 

Email ~ I agree email is still the most efficient method for this group
of people to interact.  The reason I have not become a more frequent
player in BMC Communities is because I have not been able to find a way
to keep up as easily as the ARSlist.  The BMC Communities has a large
volume of posts and comments of varying skill levels.  It seems the
volume and skill level here is just right for email.

 

People ~ Not to knock people new to Remedy but there are also less
newbie questions here.  By no means am I saying newbie questions are not
welcome here, we all started somewhere.  What I am saying is in general
most topics on this list are something I am interested in as a person
who has given a chunk of my life/brain to ARS for over 10 years.
Personally I view most of the content on the ARSlist as higher-end
content.  I doubt I would keep up with the List as much as I do if the
topics were not as advanced/unique/challenging as they are.

 

Jason

 

P.S. Regarding "employer independent" ~ I am not hiding behind Gmail.
If you want to know who I work for just ask.  I moved away from my
corporate email the first time I changed employers and re-registered to
the List.  I view my involvement in this Remedy community as more
personal than related to my employer so I use my personal email address.
It helps keep my work email related directly to work and recruiters
don't contact me on my employer's email system when they browse the List
for addresses :)

On Tue, Aug 7, 2012 at 9:02 AM, patrick zandi 
wrote:

** I use gmail account for this.. Searchable.. pictures.. yeah,, but I
have 10GIG of free space-- who cares.





On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us
 wrote:

Opinion: Screen shots can be very valuable. I can always
delete them from emails if I want to save them so I think
that they help to clarify a point - as long as they don't
get used to excess...



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 07, 2012 11:56 AM
To: arslist@ARSLIST.ORG

Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

Jose said:
"And finally, I don't see the relationship between forums and blogs &
twitter."



Claire says "I don't see the relationship between the ARSList and
Forums, blogs and Twitter. "

But you do feel the need to include the entire thread you replied to
including your graphics - sometimes several times!

I've been out of the office.  Enjoying my first block of days off since
getting things ready for the go-live of ITSM 7.6.04, so I have been
quiet on these things for a while.

I used to send out the FAQ, then Dan started sending out something to
people as they joined the list, so I stopped.

The thing that bothers me most is screen shots and all the little icons
that people include in the email. The worst are the animated .sig files!
Outlook provides you the opportunity to decide what type of text you
want to use when sending an email.  I prefer to use plain text when
sending an email to the list unless I need to highlight something
specific.  A plain text email or one without a lot of attachments is
about 8 to 15 kb.  All those silly icons and screen shots add up.  I
have had to delete threads because they have grown to larger proportions
than I can save on the drive I save these things to.

I do

Re: Normalization jobs/schedules not visible

[Jason Miller]

Hi Doug,

Long shot here...  The Scheduled and JobType selection fields have values
right?  I have set the Scheduled field to NULL in the past to "disable"
jobs.

Jason

On Tue, Aug 7, 2012 at 7:02 AM, Doug Blair  wrote:

> **
> Hello ARSLISTERS,
>
> We've run into a puzzle at a client site where CMDB Normalization jobs are
> visible in the back end forms (NE:JobRunSchedule) but do not appear in the
> Normalization Pane in the Atrium Console (web views). Some of the jobs DO
> appear, those associated with three specific data sets. Those with the
> default import data set BMC.IMPORT.CONFIG, do not appear.  A lot of
> Googling, searching and yes, digging through the BMC Communities has
> yielded one possible clue - a mis-formatted Schedule field - but we have
> pretty much ruled that out.
>
> The records in the NE:JobRunSchedule form do not have anything in the
> AssigneeGroup field.
>
> AR System 7.5.0 -  Solaris
> ITSM 7.6.0
> CMDB/Atrium 7.6.00 patch 002 - Solaris
> CDI 8.2
>
> Db - Oracle 11.2
> MidTier - 7.6.4 SP2 on Windows 2003 VM's
>
> Has anyone else run into this symptom, and if so how did you resolve it?
>
> Thanks!
>
>
>
> Doug
>
> --
> Doug Blair
> d...@blairing.com
> +1 224-558-5462
>
> 200 North Arlington Heights Road
> Arlington Heights, Illinois 60004
>
>
>
> ITILv3
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Change/Release Calendar

[John Sundberg]

http://demo.kineticdata.com/KinCal/calendar?CalendarName=sample_scheduled_changes


Call me if interested.
651-556-0930

(Should be able to give you a demo easily - and you could install it and
try against your own system in less than one hour)

Also - you can look at non-Change info too - meaning -- if you wanted to
show a calendar of your assets - and see when warranties expire etc…

Kinetic Calendar - can look at any data in Remedy and display it in a
calendar.

Have fun!!!


-John

On Tue, Aug 7, 2012 at 2:28 PM, Robert Heverley
wrote:

> ** Hello,
>
> I have a request from the business to see if there is a way to show more
> that 7 days within the calendar. The business would like to see 30 days if
> at all possible. Has anyone ever made changes to the calendar parameters?
> Thank you.
>
> Robert Heverley
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."
*WWRUG10 Best Customer Service/Support Award*
*WWRUG09 Innovator of the Year Award*
*
*
651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Change/Release Calendar

[Robert Heverley]

Hi Rick,

Thank you for the quick response. I will pass the information along. Thanks
again.

Robert Heverley

On Tue, Aug 7, 2012 at 11:36 AM, Rick Cook  wrote:

> **
>
> Also, buy Kinetic Calendar.  It kicks the butt of the BMC calendar.
>
> Rick
> On Aug 7, 2012 3:34 PM, "Rick Cook"  wrote:
>
>> I was told by the engineers who built it that it was not alterable, as
>> the source code is not available to us.
>>
>> Rick
>> On Aug 7, 2012 3:33 PM, "Robert Heverley" 
>> wrote:
>>
>>> ** Hello,
>>>
>>> I have a request from the business to see if there is a way to show more
>>> that 7 days within the calendar. The business would like to see 30 days if
>>> at all possible. Has anyone ever made changes to the calendar parameters?
>>> Thank you.
>>>
>>> Robert Heverley
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Change/Release Calendar

[Rick Cook]

Also, buy Kinetic Calendar.  It kicks the butt of the BMC calendar.

Rick
On Aug 7, 2012 3:34 PM, "Rick Cook"  wrote:

> I was told by the engineers who built it that it was not alterable, as the
> source code is not available to us.
>
> Rick
> On Aug 7, 2012 3:33 PM, "Robert Heverley" 
> wrote:
>
>> ** Hello,
>>
>> I have a request from the business to see if there is a way to show more
>> that 7 days within the calendar. The business would like to see 30 days if
>> at all possible. Has anyone ever made changes to the calendar parameters?
>> Thank you.
>>
>> Robert Heverley
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Change/Release Calendar

[Rick Cook]

I was told by the engineers who built it that it was not alterable, as the
source code is not available to us.

Rick
On Aug 7, 2012 3:33 PM, "Robert Heverley"  wrote:

> ** Hello,
>
> I have a request from the business to see if there is a way to show more
> that 7 days within the calendar. The business would like to see 30 days if
> at all possible. Has anyone ever made changes to the calendar parameters?
> Thank you.
>
> Robert Heverley
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Jason Miller]

I also use Gmail for my ARSlist subscription.  It is employer independent,
works well on the web, on my phone and there are the things Patrick
mentioned.

ARSlist is having such a good run as is.  Is it reasonable to think it will
not ever change?  Bandwidth is not the issue it once was.  Storage is no
longer an issue for most people.  Images are also part of every day life on
the Internet now.  Technology and behaviors have changed since the ARSlist
started.  I appreciate the ability to include screen prints now (enabled
almost exactly a year ago).  Sometimes an image is needed to help text make
sense.

I might be the biggest image attacher to-date?  I try to keep the images
relevant and related to Remedy (ok maybe Pixelville and the pager picture
were a bit of a stretch).  Don't get me wrong.  I hope the first person to
post a picture of their lunch to the ARSlist is promptly banned.
 Initially Jose's signature slightly bothered me but it is the world we
live in today.  By far his contributions to the community outweigh a little
extra text/images at the bottom of each email.  Besides now I am over it :)

Email ~ I agree email is still the most efficient method for this group of
people to interact.  The reason I have not become a more frequent player in
BMC Communities is because I have not been able to find a way to keep up as
easily as the ARSlist.  The BMC Communities has a large volume of posts and
comments of varying skill levels.  It seems the volume and skill level here
is just right for email.

People ~ Not to knock people new to Remedy but there are also less newbie
questions here.  By no means am I saying newbie questions are not welcome
here, we all started somewhere.  What I am saying is in general most topics
on this list are something I am interested in as a person who has given a
chunk of my life/brain to ARS for over 10 years.  Personally I view most of
the content on the ARSlist as higher-end content.  I doubt I would keep up
with the List as much as I do if the topics were not as
advanced/unique/challenging as they are.

Jason

P.S. Regarding "employer independent" ~ I am not hiding behind Gmail.  If
you want to know who I work for just ask.  I moved away from my corporate
email the first time I changed employers and re-registered to the List.  I
view my involvement in this Remedy community as more personal than related
to my employer so I use my personal email address.  It helps keep my work
email related directly to work and recruiters don't contact me on my
employer's email system when they browse the List for addresses :)

On Tue, Aug 7, 2012 at 9:02 AM, patrick zandi  wrote:

> ** I use gmail account for this.. Searchable.. pictures.. yeah,, but I
> have 10GIG of free space-- who cares.
>
>
>
> On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us <
> richard@bwc.state.oh.us> wrote:
>
>> Opinion: Screen shots can be very valuable. I can always
>> delete them from emails if I want to save them so I think
>> that they help to clarify a point - as long as they don't
>> get used to excess...
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
>> Sent: Tuesday, August 07, 2012 11:56 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
>>
>> Jose said:
>> “And finally, I don't see the relationship between forums and blogs &
>> twitter.”
>>
>> 
>>
>> Claire says "I don’t see the relationship between the ARSList and Forums,
>> blogs and Twitter. "
>>
>> But you do feel the need to include the entire thread you replied to
>> including your graphics - sometimes several times!
>>
>> I’ve been out of the office.  Enjoying my first block of days off since
>> getting things ready for the go-live of ITSM 7.6.04, so I have been quiet
>> on these things for a while.
>>
>> I used to send out the FAQ, then Dan started sending out something to
>> people as they joined the list, so I stopped.
>>
>> The thing that bothers me most is screen shots and all the little icons
>> that people include in the email. The worst are the animated .sig files!
>>  Outlook provides you the opportunity to decide what type of text you want
>> to use when sending an email.  I prefer to use plain text when sending an
>> email to the list unless I need to highlight something specific.  A plain
>> text email or one without a lot of attachments is about 8 to 15 kb.  All
>> those silly icons and screen shots add up.  I have had to delete threads
>> because they have grown to larger proportions than I can save on the drive
>> I save these things to.
>>
>> I don’t need to or want to contact most of the people on this
>> professional list via facebook or twitter. Neither of them are professional
>> forums.  I do communicate with a few people, strictly socially via G+.  For
>> the most part if I have not met someone in person or have not communicated
>> with them extensively over the 

Change/Release Calendar

[Robert Heverley]

Hello,

I have a request from the business to see if there is a way to show more
that 7 days within the calendar. The business would like to see 30 days if
at all possible. Has anyone ever made changes to the calendar parameters?
Thank you.

Robert Heverley

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[arslist]

So, have you tried the listserv based ARSlist web site? 

 

What would  phpbb or whatever provide that is better than the listserv web site?

(and yes, I know the listserv web site isn’t state of the art).

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: August 7, 2012 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** 

Hi all,

 

I'm starting to think that my English is not as fluent as I though.

 

I was only suggesting on changing the email group to a professional independent 
forum. I'm not talking about twitters, blogs or social networks.  

 

And I'm not talking about using some social technology or some kind of shared 
forum website to hold arslist. I'm talking about changing the domain 
arslist.com to hold a forum based web site, for instance, on phpBB. 
http://www.phpbb.com/ This technology is at the state-of-the-art of forum 
technologies, and in a couple of days you can have a professional forum 
on-line. And you can set up notifications so at each publish you receive an 
email (just like BMC Developer Network) and when someone replies the email a 
post is published on his behalf. That means that users can maintain the 
interaction with the forum through email.

 

You think that email is a better choice. OK, I accept your opinion and I will 
continue using ARSlist. 

 

And to end my contribution on this thread (because it seems that someone is 
feeling attacked): I'm not trying to feed the troll (said on my first mail on 
this thread), I just want to contribute.

 

Regards,

 

Jose Huerta

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Longwing, LJ CTR MDA/IC]

Jose,
I believe that your original intent was received and understood on the first 
postingyou just happen to have hit on a 'hot topic' button without 
realizing it...suggesting something that has already been suggested many times 
over in years pastthere are some that feel passionate about the 
subject...as such, the number of replies :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

** 
Hi all,

I'm starting to think that my English is not as fluent as I though.

I was only suggesting on changing the email group to a professional independent 
forum. I'm not talking about twitters, blogs or social networks.  

And I'm not talking about using some social technology or some kind of shared 
forum website to hold arslist. I'm talking about changing the domain 
arslist.com to hold a forum based web site, for instance, on phpBB. 
http://www.phpbb.com/ This technology is at the state-of-the-art of forum 
technologies, and in a couple of days you can have a professional forum 
on-line. And you can set up notifications so at each publish you receive an 
email (just like BMC Developer Network) and when someone replies the email a 
post is published on his behalf. That means that users can maintain the 
interaction with the forum through email.

You think that email is a better choice. OK, I accept your opinion and I will 
continue using ARSlist. 

And to end my contribution on this thread (because it seems that someone is 
feeling attacked): I'm not trying to feed the troll (said on my first mail on 
this thread), I just want to contribute.

Regards,

Jose Huerta
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Jose Huerta]

Hi all,

I'm starting to think that my English is not as fluent as I though.

I was only suggesting on changing the email group to a professional
independent forum. I'm not talking about twitters, blogs or social
networks.

And I'm not talking about using some social technology or some kind of
shared forum website to hold arslist. I'm talking about changing the domain
arslist.com to hold a forum based web site, for instance, on phpBB.
http://www.phpbb.com/ This technology is at the state-of-the-art of forum
technologies, and in a couple of days you can have a professional forum
on-line. And you can set up notifications so at each publish you receive an
email (just like BMC Developer Network) and when someone replies the email
a post is published on his behalf. That means that users can maintain the
interaction with the forum through email.

You think that email is a better choice. OK, I accept your opinion and I
will continue using ARSlist.

And to end my contribution on this thread (because it seems that someone is
feeling attacked): I'm not trying to feed the troll (said on my first mail
on this thread), I just want to contribute.

Regards,

Jose Huerta

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: re. integration of the ARSlist with Communities

[arslist]

There isn't a big difference between the two.

 

The only one is BMC has to protect it's copyright software if it chooses to
send it out on Communities, and states that,

albeit with at least one error in the sentence that states that.

 

The ARSlist is on listserv which can allow me to censor the content, I
choose not to do that; and I do monitor the postings as I am sure you have
noticed J

 

I just don't get caught up in legalese because it is all provided on an as
happens basis, without a company with resources to sue,

And most importantly, without resources in the US to sue, since that is the
most likely place. BMC does have to worry about that.

 

[not that folks haven't threatened to sue me from time to time].

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: August 7, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

 

** There is also the legal and ownership aspect to this.  ARList and BMCDN
have different terms of service:

 

On BMCDN, BMC holds a copyright on all the content that is put into their
site.  BMC also reserves the right to monitor and otherwise sensor the
content.

http://www.bmc.com/legal/copyright-statement-and-terms-of-use  

 

ARSList is much more liberal, in the sense that most of the content placed
on the server is generally considered to be in the 'public domain,' so far
as I can tell.

 

Some of the statements in the BMCDN terms of use that keep me at bay:

- BMC Software reserves the right to modify these Terms of Use without
notice and any modifications are effective when they are posted here.

- Any software that is available for download from this Web Site is the
copyrighted property of BMC Software and/or its supplies.  

- Any information, material or idea you submit to this Web Site by any means
will be treated as non-confidential and non-proprietary and may be used by
BMC Software and its affiliates for any purpose whatsoever...

- You may link to the BMC Software home page, but are not authorized to link
to any other page on the BMC Software Web site without the prior express
written consent of BMC Software provided that BMC Software reserves the
right to withdraw this consent at any time in its discretion.

Axton Grams

On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:

** 

There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you
want it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered
in Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards
to invest the resources,

And makes it possible for the external resource(s) that would be needed to
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped
mentioning the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of
the ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or
many other places.

 

There is still a difference, as mentioned by various people, in content,
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those
with service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a
mailing list:   
http://sourceforge.net/projects/m2f/   

Unfortunately their main website is down, but it doesn't seem like it's too
complex of a plug-in to implement.  (I'm not offering to implement it, just
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_

_attend WWRUG12 www.

Re: re. integration of the ARSlist with Communities

[Axton]

There is a terms of use specifically for BMCDN:
https://communities.bmc.com/communities/docs/DOC-1592

Reconciling these kinds of things with ARSList may prove to be a hurdle:

*MATERIALS PROVIDED TO BMC OR POSTED TO THE BMCC WEB SITE.* BMC does not
want to receive confidential or proprietary information from you through
the BMCC Web Site. Any material, information, or other communications,
including feedback and suggestions (“Submissions”) you post, upload, input,
transmit, or submit to the BMCC Web Site will be considered
non-confidential and non-proprietary. BMC will have no obligations with
respect to such Submissions. BMC and its designees will be free to copy,
disclose, distribute, incorporate, and otherwise use the Submissions and
all data, images, sounds, text, and other things embodied in Your
Submissions for any and all commercial or non-commercial purposes.  *By
posting, uploading, inputting, transmitting or submitting Your Submission,
You grant to BMC, its affiliates, and sublicensees, and all other users of
the BMCC permission to use Your Submission in connection with the operation
of their businesses, including, without limitation, an unrestricted,
irrevocable, non-exclusive, worldwide, royalty-free, and fully paid up
license under all intellectual property rights to: copy, distribute,
transmit, publicly display, publicly perform, reproduce, edit, adapt,
modify, create derivative works of, translate and reformat, make, use, or
sell Your Submission. *Furthermore, You grant to BMC, its affiliates, and
sublicensees, and all other users of the BMCC permission to publish, at
their discretion, Your name in connection with Your Submission.


On Tue, Aug 7, 2012 at 12:48 PM, Axton  wrote:

> There is also the legal and ownership aspect to this.  ARList and BMCDN
> have different terms of service:
>
> On BMCDN, BMC holds a copyright on all the content that is put into their
> site.  BMC also reserves the right to monitor and otherwise sensor the
> content.
> http://www.bmc.com/legal/copyright-statement-and-terms-of-use
>
> ARSList is much more liberal, in the sense that most of the content placed
> on the server is generally considered to be in the 'public domain,' so far
> as I can tell.
>
> Some of the statements in the BMCDN terms of use that keep me at bay:
> - BMC Software reserves the right to modify these Terms of Use without
> notice and any modifications are effective when they are posted here.
> - Any software that is available for download from this Web Site is the
> copyrighted property of BMC Software and/or its supplies.
> - Any information, material or idea you submit to this Web Site by any
> means will be treated as non-confidential and non-proprietary and may be
> used by BMC Software and its affiliates for any purpose whatsoever...
> - You may link to the BMC Software home page, but are not authorized to
> link to any other page on the BMC Software Web site without the prior
> express written consent of BMC Software provided that BMC Software reserves
> the right to withdraw this consent at any time in its discretion.
>
> Axton Grams
>
>
> On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:
>
>> **
>>
>> There have been discussions in the past about bridging the ARSlist to
>> Communities, and I am sure there will be again.
>>
>> That it hasn’t happened is not because I was not open to the discussion,
>> or that BMC was not open to the discussion.
>>
>> ** **
>>
>> The issue became more of how do you map what is asked on the ARSlist to
>> the myriad of possible forums in Communities,
>>
>> And how do you decide exactly which communities feed to the ARSlist if
>> you want it in both directions.
>>
>> ** **
>>
>> Of course there is also: if you send an ARSlist post from the ARSlist to
>> Communities, how is it authenticated and attributed?
>>
>> Do you have to reject something from the ARSlist if they aren’t
>> registered in Communities and visa versa?
>>
>> ** **
>>
>> These are all surmountable, but if and only if BMC sees sufficient
>> rewards to invest the resources,
>>
>> And makes it possible for the external resource(s) that would be needed
>> to provide what is needed on the ARSlist side.
>>
>> ** **
>>
>> BMC promotes Communities within BMC and also seems to have stopped
>> mentioning the ARSlist as much as they used to.
>>
>> I find an increasing number of Remedy Developers that have never heard of
>> the ARSlist, but never one that wasn’t happy once
>>
>> they did, or that they could just read it in a Nabble or Google group or
>> many other places.
>>
>> ** **
>>
>> There is still a difference, as mentioned by various people, in content,
>> audience and purpose between Communities and ARSlist.
>>
>> They complement each other most of the time and together provide a
>> resource that I am not sure any other software product duplicates.
>>
>> ** **
>>
>> Is there a Service-Now discussion list outside of Service-Now ?
>> Peregrine

Re: re. integration of the ARSlist with Communities

[Axton]

There is also the legal and ownership aspect to this.  ARList and BMCDN
have different terms of service:

On BMCDN, BMC holds a copyright on all the content that is put into their
site.  BMC also reserves the right to monitor and otherwise sensor the
content.
http://www.bmc.com/legal/copyright-statement-and-terms-of-use

ARSList is much more liberal, in the sense that most of the content placed
on the server is generally considered to be in the 'public domain,' so far
as I can tell.

Some of the statements in the BMCDN terms of use that keep me at bay:
- BMC Software reserves the right to modify these Terms of Use without
notice and any modifications are effective when they are posted here.
- Any software that is available for download from this Web Site is the
copyrighted property of BMC Software and/or its supplies.
- Any information, material or idea you submit to this Web Site by any
means will be treated as non-confidential and non-proprietary and may be
used by BMC Software and its affiliates for any purpose whatsoever...
- You may link to the BMC Software home page, but are not authorized to
link to any other page on the BMC Software Web site without the prior
express written consent of BMC Software provided that BMC Software reserves
the right to withdraw this consent at any time in its discretion.

Axton Grams

On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:

> **
>
> There have been discussions in the past about bridging the ARSlist to
> Communities, and I am sure there will be again.
>
> That it hasn’t happened is not because I was not open to the discussion,
> or that BMC was not open to the discussion.
>
> ** **
>
> The issue became more of how do you map what is asked on the ARSlist to
> the myriad of possible forums in Communities,
>
> And how do you decide exactly which communities feed to the ARSlist if you
> want it in both directions.
>
> ** **
>
> Of course there is also: if you send an ARSlist post from the ARSlist to
> Communities, how is it authenticated and attributed?
>
> Do you have to reject something from the ARSlist if they aren’t registered
> in Communities and visa versa?
>
> ** **
>
> These are all surmountable, but if and only if BMC sees sufficient rewards
> to invest the resources,
>
> And makes it possible for the external resource(s) that would be needed to
> provide what is needed on the ARSlist side.
>
> ** **
>
> BMC promotes Communities within BMC and also seems to have stopped
> mentioning the ARSlist as much as they used to.
>
> I find an increasing number of Remedy Developers that have never heard of
> the ARSlist, but never one that wasn’t happy once
>
> they did, or that they could just read it in a Nabble or Google group or
> many other places.
>
> ** **
>
> There is still a difference, as mentioned by various people, in content,
> audience and purpose between Communities and ARSlist.
>
> They complement each other most of the time and together provide a
> resource that I am not sure any other software product duplicates.
>
> ** **
>
> Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
> Certainly not Peregrine, they were actively trying
>
> to shut down the ARSlist when they owned Remedy, saying it should all be
> through their equivalent of Communities only.
>
> Except their version of Communities was policed, controlled and for those
> with service contracts only.  Unlike, to their credit,
>
> BMC Communities. They obviously didn’t succeed.
>
> ** **
>
> Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jon Slaven
> *Sent:* August 7, 2012 12:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
>
> ** **
>
> ** There is a plugin for forums that can bridge back and forth from a
> mailing list:  http://sourceforge.net/projects/m2f/
>
> Unfortunately their main website is down, but it doesn't seem like it's
> too complex of a plug-in to implement.  (I'm not offering to implement it,
> just throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where
> the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: re. integration of the ARSlist with Communities

[Cecil, Ken]

I disagree in part because

ARSlist would benefit from the knowledge of all the posts and replies that are 
being made on Communities right now that ARSList members do not see. 
(especially the ones not allowed Internet access)

I agree that they would not be able to help ARSList out with the new ARSList 
posts. So the amount of knowledge gained from each side may be off balance. But 
it would be flowing in both directions just not completely. But I do think that 
would be partially offset by ARSList gaining the posts of BMC employees that 
only post on Communities and it is better than nothing.


Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

Ken,
The only limitation I see with that would be that it potentially allow 
communities to benefit from ARSList knowledge, but it wouldn't work vis-versa.  
I think it would need to be both directions for all posts...but as Dan stated 
before, it would require BMC committing resources to make it happen.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, August 07, 2012 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

** 

Couldn't this be done as a compromise:

 

 

1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.

 

2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

 

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?

 

 

Ken Cecil.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

 

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying

Re: re. integration of the ARSlist with Communities

[Longwing, LJ CTR MDA/IC]

Ken,
The only limitation I see with that would be that it potentially allow 
communities to benefit from ARSList knowledge, but it wouldn't work vis-versa.  
I think it would need to be both directions for all posts...but as Dan stated 
before, it would require BMC committing resources to make it happen.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, August 07, 2012 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

** 

Couldn't this be done as a compromise:

 

 

1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.

 

2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

 

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?

 

 

Ken Cecil.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

 

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/ 


Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to implement.  (I'm not offering to implement it, just 
throwing my .02 in) _a

Re: re. integration of the ARSlist with Communities

[Cecil, Ken]

Couldn't this be done as a compromise:



1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.



2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?


Ken Cecil.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

**
There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.
That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,
And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?
Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,
And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.
I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once
they did, or that they could just read it in a Nabble or Google group or many 
other places.

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.
They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying
to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.
Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,
BMC Communities. They obviously didn't succeed.

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/

Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to implement.  (I'm not offering to implement it, just 
throwing my .02 in) _attend WWRUG12 www.wwrug.com 
ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal c

Re: IBRSD and Multiple BEM servers

[Jamie]

Our organization uses multiple monitoring tools to create incidents using IBRSD 
such as PractiveNet, Patrol, Control M, etc. This monitoring setup is outside 
of my knowledge other than the integration between IBRSD and Remedy, but I do 
believe that they have two BEM servers, one in the US and one in Europe, but 
all of the events in each of the monitoring tools are put through 1 cell, which 
is the one we have configured for IBRSD.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: re. integration of the ARSlist with Communities

[Longwing, LJ CTR MDA/IC]

Dan,
I think it's possible that the best option would be to provide a 'new' 
community for ARSList, anything posted in there goes to the list, anything on 
the list goes to it...I think the hardest part would be when people change the 
subject, because that's just about the only method most systems use to 'thread' 
emails...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 10:47 AM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/ 


Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to implement.  (I'm not offering to implement it, just 
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Help on archiving data.

[Rick Westbrock]

Sorry about that, what I meant was that we weren't moving what I considered to 
be a large number of records since we didn't have a very busy help desk. If 
you had say over 100K records to move then that might cause other processes on 
the server to take a performance hit.

I might even be remembering incorrectly, I might have scheduled it for every 
night as that does make much more sense. It has been several years since I 
even looked at that job and I've moved on to another engagement recently so I 
can't go back to check. In any case it was definitely a set & forget for me, 
it worked flawlessly to move the records over and retain request ID numbers as 
advertised.

-Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, August 07, 2012 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Help on archiving data.

Hi Rick,

Can you elaborate on the "caveat"? There should be no 10K limit to the number 
of records RRR|Chive can move in a single run.

And why not run it every night. This would minimize impact even further, as 
fewer records will be deleted each run.

The technical limit of the 32-bit Windows version of RRR|Chive, when moving 
records is somewhere around 20M records per run.

Make sure to use the splitsearch=YES parameter to avoid tablescans.

Best Regards - Misi, RRR AB, http://rrr.se

> In my last engagement I built a simple batch file to call RRR|Chive
> with parameters and then used the Windows scheduler to run monthly
> record archiving for anything older than 36 months to the read-only
> archive copy of the form (yes the business wanted to keep three years'
> worth of tickets in the live form). The batch file ran in the middle
> of the night (corporate office time) when Remedy activity was at its
> slowest so the performance impact was minimal. One caveat is that it
> was only moving less than 10K records each month.
>
> -Rick
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, August 07, 2012 7:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Help on archiving data.
>
> Hi,
>
> RRR|Chive has the ability to MOVE things, which is good when you do
> archiving. If the forms are identical, it is very easy, and you can
> retain the original Request ID, which the built in archiving does not 
> support.
>
> You can also use RRR|Chive to archive things to ARX-files. If you then
> use
> RRR|ArxToHTML, you get a very simple way of accessing your old data
> RRR|from a
> web server or a file share.
>
> Here is a sample database dump done with RRR|Chive and RRR|ArxToHTML
> of a newly installed ITSM 7.6.04 Stack Installer:
> http://rrr.se/itsmdoc/itsm764arxhtml/
>
> This sample rrrchive config will archive between two forms after 3 months:
> source_server   = myserver
> source_user = Demo
> source_password =
> source_form = HPD:Help Desk
> target_server   = myserver
> target_form = HPD:Help Desk Archive
> qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 3*30*24*60*60
> transfertype= MOVE
> logfile = AUTO
> progressbar = YES
>
> This sample rrrchive config will archive to ARX-files after 6 months:
> source_server   = myserver
> source_user = Demo
> source_password =
> source_form = HPD:Help Desk Archive
> target_dir  = C:\archive
> target_form = HPD:Help Desk Archive
> qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 6*30*24*60*60
> transfertype= MOVE
> logfile = AUTO
> progressbar = YES
>
> This RRR|ArxToHTML call will create HTML pages based on an ARX-file
> and a DEF-file with the form definition:
> rrrArxToHTML.pl -suppressnull -d "c:\archivehtml\schema.def" -a
> "c:\archive\HPD_Help_Desk_Archive.arx" -t "c:\archivehtml\html"
>
> ADV: If you want a supported solution, you can always sign up for
> support on RRR|Chive, which is otherwise free to use. Just ask for a quote.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Robin,
>> Both of these could be handled by RRR|Chive.
>> www.rrr.se
>>
>> Misi's tools are very straight forward.
>>
>> Thank you,
>> ---
>> John J. Reiser
>> Remedy Developer/Administrator
>> Senior Software Development Analyst
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. -
>> paraphrased by me
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
>> Sent: Tuesday, August 07, 2012 3:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: EXTERNAL: Help on archiving data.
>>
>> Hi all,
>>
>> Can you please let me know your suggestions/solutions on requirements
>> 1 and 2?
>>
>> 1) Transfer records from a regular form to an archive form and delete
>> records from the regular form. I don't

re. integration of the ARSlist with Communities

[arslist]

There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you
want it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered
in Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards
to invest the resources,

And makes it possible for the external resource(s) that would be needed to
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped
mentioning the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of
the ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or
many other places.

 

There is still a difference, as mentioned by various people, in content,
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those
with service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a
mailing list:   
http://sourceforge.net/projects/m2f/   

Unfortunately their main website is down, but it doesn't seem like it's too
complex of a plug-in to implement.  (I'm not offering to implement it, just
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[arslist]

Hi Carl,

 

A good point about the upload and download of documents, I have enabled 
attachments but that is not the same.

 

That would never be a feature of the ARSlist proper but could be something we 
did at some point. The issue is security

and deciding what can be allowed for upload and download and how people are 
authenticated for it.

 

Currently I think it would create more problems than I have time to handle.

 

If someone wants to suggest some way of doing this without opening the Server 
to a massive security hole, please do so.

 

Thanks Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: August 7, 2012 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

 

** 

Hi,

wasn't going to jump in here, but as it has been mentioned a couple of times I 
feel I needed to say something (as a user of both).

 

> 1.- ARSlist is the best Remedy resource at this time.

> 2.  the difference between ARSlist and Developer network is not about 
> technologies, but people.

 

Jose - I believe the above is a personal opinion in regards to peoples 
abilities and the resource you use.  

I think you will find that there are a number of BMC employees that primarily 
use the BMC Communities only as this is what BMC promotes internally.  These 
are specialists into the various BMC products, and some of the top resources 
for those products e.g. BMC Atrium Orchestrator, ADDM, etc.   These people, 
myself included, moderate the discussions and there is a push by BMC to improve 
the quality provided by this resource as they recognise that it has been out of 
control in the beginning.

 

I see there are quality resources in both mediums - this is the value for 
everyone, having more than one medium available to find information - something 
every good developer/admin/etc realises, to use multiple sources.  I see 
ARSList as the "Master" resource having been around longer, and the BMC 
Communities as the "New player".  

 

As other people have mentioned, there are benefits of both - to do with 
security, speed, ease of use, etc.   I know some customers I have been to do 
not allow external email access thus limiting ARSList, and others that do and 
block BMC Communities.

I will however mention the one value I see of BMC Communities over ARSList is 
that there is the ability to download/upload documents (and that is technology 
related).

 

I like and use both, and believe that both should be resource tools in 
everyone's kit to get the best information (again, this is my opinion).

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Longwing, LJ CTR MDA/IC]

2.- the difference between ARSlist and Developer network is not about 
technologies, but people.

Jose,
For this point I 100% agree.  This is not to state that one is better than the 
other, but the ARSList, because of its delivery medium potentially reaches a 
different audience than that that can be reached by the BMC Communities, and 
the same is true in reverse.  As Carl mentioned, there are certain BMC people 
that don't even read the ARSList, but frequent the forums.  If all could be 
included in 'one place', but still exist separate...kinda like federating the 
CMDB...I don't know, but as another also said, it's good that there are more 
than one place you can go to get help.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.


El martes, 7 de agosto de 2012, Lee Cullom escribió:


I'll add in as well... I tested out BMC communities last night for the 
first time... just to give it a shot.  I love the interface and the 
functionality, but it takes longer.  Email is more efficient.  Of course, you 
can go have the argument about efficiency and effectiveness, but... for my 
money... it's still ARSlist.  I think I'm becoming a grump about social media & 
technology these days in general.  I don't need to be buried in a sea of 128 
character nuggets of shallow thoughtless garbage... but... I

While we're ranting... I've been playing around with ServiceNow 
extensively.  Let me say this.  It's WAY harder to customize than Remedy, it 
has less functionality (I know that can be appealing to some)... and the 
interface is simply not more attractive or more user-friendly than 7.6.4.  I 
know that BMC Remedy gets hammered all of the time, but I've got to give Doug 
M. & the gang their kudos.  ServiceNow is like Remedy Help Desk 4.0 without the 
simplicity of customization.


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
 
Main - (678) 664-ITSM

http://www.northcraftanalytics.com
Click on “View Demo” to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Tuesday, August 07, 2012 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

I would like to chime in here. Not all companies and Government 
Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and 
so on. For example, if you happen to work for some US Government Agencies, like 
DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one 
reason or another and you have no access period. So I find the ability to 
receive ARSList emails as the best method of communication between fellow 
ARSList colleges to share ideas, concepts, seek assistance to find answers to 
pressing issues, etc.  I have worked for, or contracted to, some of this kinds 
of companies and Government Agencies over my 18+ years of working with the 
Action Request System and the ARSList has been a great resource for me for over 
the years and would hate to lose that access to such a great community of 
support and inspiration.

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises 
Services christopher.pru...@hp.com www.hp.com

Confidentiality Notice: This message and any files transmitted with it 
are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
addressee for this e-mail, you are hereby notified that any copying, 
distribution, or dissemination of this e-mail is strictly prohibited. If you 
have received this e-mail in error, please immediately destroy, erase, or 
discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsli

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Jon Slaven]

There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/ 

Unfortunately their main website is down, but it doesn't seem like it's 
too complex of a plug-in to implement.  (I'm not offering to implement it, 
just throwing my .02 in)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[patrick zandi]

I use gmail account for this.. Searchable.. pictures.. yeah,, but I have
10GIG of free space-- who cares.


On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us <
richard@bwc.state.oh.us> wrote:

> Opinion: Screen shots can be very valuable. I can always
> delete them from emails if I want to save them so I think
> that they help to clarify a point - as long as they don't
> get used to excess...
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
> Sent: Tuesday, August 07, 2012 11:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
>
> Jose said:
> “And finally, I don't see the relationship between forums and blogs &
> twitter.”
>
> 
>
> Claire says "I don’t see the relationship between the ARSList and Forums,
> blogs and Twitter. "
>
> But you do feel the need to include the entire thread you replied to
> including your graphics - sometimes several times!
>
> I’ve been out of the office.  Enjoying my first block of days off since
> getting things ready for the go-live of ITSM 7.6.04, so I have been quiet
> on these things for a while.
>
> I used to send out the FAQ, then Dan started sending out something to
> people as they joined the list, so I stopped.
>
> The thing that bothers me most is screen shots and all the little icons
> that people include in the email. The worst are the animated .sig files!
>  Outlook provides you the opportunity to decide what type of text you want
> to use when sending an email.  I prefer to use plain text when sending an
> email to the list unless I need to highlight something specific.  A plain
> text email or one without a lot of attachments is about 8 to 15 kb.  All
> those silly icons and screen shots add up.  I have had to delete threads
> because they have grown to larger proportions than I can save on the drive
> I save these things to.
>
> I don’t need to or want to contact most of the people on this professional
> list via facebook or twitter. Neither of them are professional forums.  I
> do communicate with a few people, strictly socially via G+.  For the most
> part if I have not met someone in person or have not communicated with them
> extensively over the years,  I don't do the LinkedIn thing with them.
> Blogs in some cases are like vanity license plates.
>
> This is a professional list, why not stick to professional forums.  If you
> want someone to connect with you via “Social Media”, send them a private
> email.  I’ve been on this list since 1998 and this comes up at least a
> couple of times a year!
>
> Social Media is not necessarily a good thing!
>
> 
>
> --
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
> Sent: Tuesday, August 07, 2012 10:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ARSLIST Signal-to-noise ratio
>
> ** Just to clarify it, because seems that I didn't transmit the correct
> message.
> 1.- ARSlist is the best Remedy resource at this time.
> 2.- the difference between ARSlist and Developer network is not about
> technologies, but people.
> 3.- when I said about a change In the communication system, it doesn't
> mean that I don't accept the current system.
>
> And finally, I don't see the relationship between forums and blogs &
> twitter.
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Shellman, David]

Just to clarify.  Jose was not the one to include Social Media in this thread.  
Dan had the privilege to start that little piece within a reply saying "don't 
get me started on what I think of blogs, or worse yet Twitter: the world in 
sound bites and out of context" as a PS.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 07, 2012 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

Jose said:
"And finally, I don't see the relationship between forums and blogs & twitter."



Claire says "I don't see the relationship between the ARSList and Forums, blogs 
and Twitter. "

But you do feel the need to include the entire thread you replied to including 
your graphics - sometimes several times!

I've been out of the office.  Enjoying my first block of days off since getting 
things ready for the go-live of ITSM 7.6.04, so I have been quiet on these 
things for a while.

I used to send out the FAQ, then Dan started sending out something to people as 
they joined the list, so I stopped.

The thing that bothers me most is screen shots and all the little icons that 
people include in the email. The worst are the animated .sig files!  Outlook 
provides you the opportunity to decide what type of text you want to use when 
sending an email.  I prefer to use plain text when sending an email to the list 
unless I need to highlight something specific.  A plain text email or one 
without a lot of attachments is about 8 to 15 kb.  All those silly icons and 
screen shots add up.  I have had to delete threads because they have grown to 
larger proportions than I can save on the drive I save these things to.  

I don't need to or want to contact most of the people on this professional list 
via facebook or twitter. Neither of them are professional forums.  I do 
communicate with a few people, strictly socially via G+.  For the most part if 
I have not met someone in person or have not communicated with them extensively 
over the years,  I don't do the LinkedIn thing with them.   Blogs in some cases 
are like vanity license plates.  

This is a professional list, why not stick to professional forums.  If you want 
someone to connect with you via "Social Media", send them a private email.  
I've been on this list since 1998 and this comes up at least a couple of times 
a year! 

Social Media is not necessarily a good thing!  



--
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[richard....@bwc.state.oh.us]

Opinion: Screen shots can be very valuable. I can always
delete them from emails if I want to save them so I think
that they help to clarify a point - as long as they don't
get used to excess...


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 07, 2012 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

Jose said:
“And finally, I don't see the relationship between forums and blogs & twitter.”



Claire says "I don’t see the relationship between the ARSList and Forums, blogs 
and Twitter. "

But you do feel the need to include the entire thread you replied to including 
your graphics - sometimes several times!

I’ve been out of the office.  Enjoying my first block of days off since getting 
things ready for the go-live of ITSM 7.6.04, so I have been quiet on these 
things for a while.

I used to send out the FAQ, then Dan started sending out something to people as 
they joined the list, so I stopped.

The thing that bothers me most is screen shots and all the little icons that 
people include in the email. The worst are the animated .sig files!  Outlook 
provides you the opportunity to decide what type of text you want to use when 
sending an email.  I prefer to use plain text when sending an email to the list 
unless I need to highlight something specific.  A plain text email or one 
without a lot of attachments is about 8 to 15 kb.  All those silly icons and 
screen shots add up.  I have had to delete threads because they have grown to 
larger proportions than I can save on the drive I save these things to.

I don’t need to or want to contact most of the people on this professional list 
via facebook or twitter. Neither of them are professional forums.  I do 
communicate with a few people, strictly socially via G+.  For the most part if 
I have not met someone in person or have not communicated with them extensively 
over the years,  I don't do the LinkedIn thing with them.   Blogs in some cases 
are like vanity license plates.

This is a professional list, why not stick to professional forums.  If you want 
someone to connect with you via “Social Media”, send them a private email.  
I’ve been on this list since 1998 and this comes up at least a couple of times 
a year!

Social Media is not necessarily a good thing!



--
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[Sanford, Claire]

Jose said:
“And finally, I don't see the relationship between forums and blogs & twitter.”



Claire says "I don’t see the relationship between the ARSList and Forums, blogs 
and Twitter. "

But you do feel the need to include the entire thread you replied to including 
your graphics - sometimes several times!

I’ve been out of the office.  Enjoying my first block of days off since getting 
things ready for the go-live of ITSM 7.6.04, so I have been quiet on these 
things for a while.

I used to send out the FAQ, then Dan started sending out something to people as 
they joined the list, so I stopped.

The thing that bothers me most is screen shots and all the little icons that 
people include in the email. The worst are the animated .sig files!  Outlook 
provides you the opportunity to decide what type of text you want to use when 
sending an email.  I prefer to use plain text when sending an email to the list 
unless I need to highlight something specific.  A plain text email or one 
without a lot of attachments is about 8 to 15 kb.  All those silly icons and 
screen shots add up.  I have had to delete threads because they have grown to 
larger proportions than I can save on the drive I save these things to.  

I don’t need to or want to contact most of the people on this professional list 
via facebook or twitter. Neither of them are professional forums.  I do 
communicate with a few people, strictly socially via G+.  For the most part if 
I have not met someone in person or have not communicated with them extensively 
over the years,  I don't do the LinkedIn thing with them.   Blogs in some cases 
are like vanity license plates.  

This is a professional list, why not stick to professional forums.  If you want 
someone to connect with you via “Social Media”, send them a private email.  
I’ve been on this list since 1998 and this comes up at least a couple of times 
a year! 

Social Media is not necessarily a good thing!  



--
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Carl Wilson]

Hi,

wasn't going to jump in here, but as it has been mentioned a couple of times I 
feel I needed to say something (as a user of both).

 

> 1.- ARSlist is the best Remedy resource at this time.

> 2.  the difference between ARSlist and Developer network is not about 
> technologies, but people.

 

Jose - I believe the above is a personal opinion in regards to peoples 
abilities and the resource you use.  

I think you will find that there are a number of BMC employees that primarily 
use the BMC Communities only as this is what BMC promotes internally.  These 
are specialists into the various BMC products, and some of the top resources 
for those products e.g. BMC Atrium Orchestrator, ADDM, etc.   These people, 
myself included, moderate the discussions and there is a push by BMC to improve 
the quality provided by this resource as they recognise that it has been out of 
control in the beginning.

 

I see there are quality resources in both mediums - this is the value for 
everyone, having more than one medium available to find information - something 
every good developer/admin/etc realises, to use multiple sources.  I see 
ARSList as the "Master" resource having been around longer, and the BMC 
Communities as the "New player".  

 

As other people have mentioned, there are benefits of both - to do with 
security, speed, ease of use, etc.   I know some customers I have been to do 
not allow external email access thus limiting ARSList, and others that do and 
block BMC Communities.

I will however mention the one value I see of BMC Communities over ARSList is 
that there is the ability to download/upload documents (and that is technology 
related).

 

I like and use both, and believe that both should be resource tools in 
everyone's kit to get the best information (again, this is my opinion).

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Help on archiving data.

[Misi Mladoniczky]

Hi Rick,

Can you elaborate on the "caveat"? There should be no 10K limit to the
number of records RRR|Chive can move in a single run.

And why not run it every night. This would minimize impact even further,
as fewer records will be deleted each run.

The technical limit of the 32-bit Windows version of RRR|Chive, when
moving records is somewhere around 20M records per run.

Make sure to use the splitsearch=YES parameter to avoid tablescans.

Best Regards - Misi, RRR AB, http://rrr.se

> In my last engagement I built a simple batch file to call RRR|Chive with
> parameters and then used the Windows scheduler to run monthly record
> archiving for anything older than 36 months to the read-only archive copy
> of the form (yes the business wanted to keep three years' worth of tickets
> in the live form). The batch file ran in the middle of the night
> (corporate office time) when Remedy activity was at its slowest so the
> performance impact was minimal. One caveat is that it was only moving less
> than 10K records each month.
>
> -Rick
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, August 07, 2012 7:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Help on archiving data.
>
> Hi,
>
> RRR|Chive has the ability to MOVE things, which is good when you do
> archiving. If the forms are identical, it is very easy, and you can retain
> the original Request ID, which the built in archiving does not support.
>
> You can also use RRR|Chive to archive things to ARX-files. If you then use
> RRR|ArxToHTML, you get a very simple way of accessing your old data from
> RRR|a
> web server or a file share.
>
> Here is a sample database dump done with RRR|Chive and RRR|ArxToHTML of a
> newly installed ITSM 7.6.04 Stack Installer:
> http://rrr.se/itsmdoc/itsm764arxhtml/
>
> This sample rrrchive config will archive between two forms after 3 months:
> source_server   = myserver
> source_user = Demo
> source_password =
> source_form = HPD:Help Desk
> target_server   = myserver
> target_form = HPD:Help Desk Archive
> qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 3*30*24*60*60
> transfertype= MOVE
> logfile = AUTO
> progressbar = YES
>
> This sample rrrchive config will archive to ARX-files after 6 months:
> source_server   = myserver
> source_user = Demo
> source_password =
> source_form = HPD:Help Desk Archive
> target_dir  = C:\archive
> target_form = HPD:Help Desk Archive
> qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 6*30*24*60*60
> transfertype= MOVE
> logfile = AUTO
> progressbar = YES
>
> This RRR|ArxToHTML call will create HTML pages based on an ARX-file and a
> DEF-file with the form definition:
> rrrArxToHTML.pl -suppressnull -d "c:\archivehtml\schema.def" -a
> "c:\archive\HPD_Help_Desk_Archive.arx" -t "c:\archivehtml\html"
>
> ADV: If you want a supported solution, you can always sign up for support
> on RRR|Chive, which is otherwise free to use. Just ask for a quote.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Robin,
>> Both of these could be handled by RRR|Chive.
>> www.rrr.se
>>
>> Misi's tools are very straight forward.
>>
>> Thank you,
>> ---
>> John J. Reiser
>> Remedy Developer/Administrator
>> Senior Software Development Analyst
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. -
>> paraphrased by me
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
>> Sent: Tuesday, August 07, 2012 3:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: EXTERNAL: Help on archiving data.
>>
>> Hi all,
>>
>> Can you please let me know your suggestions/solutions on requirements
>> 1 and 2?
>>
>> 1) Transfer records from a regular form to an archive form and delete
>> records from the regular form. I don't want to use built-in remedy
>> archive feature as it consumes lot of resources and takes long time to
>> complete.
>>
>> 2) Transfer records from an archive table to a different database
>> table and delete records from the archive table.
>>
>> The AR System database is oracle.
>>
>>
>> Regards
>> Robin
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Ar

Re: OT: ARSLIST Signal-to-noise ratio

[Shellman, David]

Sigh.  That should have been "The longest lasting is the email based ARS List"

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, August 07, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

**
Forums, blogs, twitter and FaceBook are forms of communication.  Some are 
better for some things than others.  Some are ways to sell yourself to others.

Forums and blogs have been used with the AR System/Remedy in the past.  Some 
have been successful.  Others come and go.  The longest lasting is the email 
based AR System because it reaches out to so many and responsiveness associated 
with email.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.

El martes, 7 de agosto de 2012, Lee Cullom escribió:
I'll add in as well... I tested out BMC communities last night for the first 
time... just to give it a shot.  I love the interface and the functionality, 
but it takes longer.  Email is more efficient.  Of course, you can go have the 
argument about efficiency and effectiveness, but... for my money... it's still 
ARSlist.  I think I'm becoming a grump about social media & technology these 
days in general.  I don't need to be buried in a sea of 128 character nuggets 
of shallow thoughtless garbage... but... I

While we're ranting... I've been playing around with ServiceNow extensively.  
Let me say this.  It's WAY harder to customize than Remedy, it has less 
functionality (I know that can be appealing to some)... and the interface is 
simply not more attractive or more user-friendly than 7.6.4.  I know that BMC 
Remedy gets hammered all of the time, but I've got to give Doug M. & the gang 
their kudos.  ServiceNow is like Remedy Help Desk 4.0 without the simplicity of 
customization.


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM

http://www.northcraftanalytics.com
Click on "View Demo" to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Tuesday, August 07, 2012 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

I would like to chime in here. Not all companies and Government Agencies will 
allow access to external sites like, Nabble, Twitter, Blogs, and so on. For 
example, if you happen to work for some US Government Agencies, like DOD, DOE, 
FBI, CIA, etc., most or all these types of sites are blocked for one reason or 
another and you have no access period. So I find the ability to receive ARSList 
emails as the best method of communication between fellow ARSList colleges to 
share ideas, concepts, seek assistance to find answers to pressing issues, etc. 
 I have worked for, or contracted to, some of this kinds of companies and 
Government Agencies over my 18+ years of working with the Action Request System 
and the ARSList has been a great resource for me for over the years and would 
hate to lose that access to such a great community of support and inspiration.

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises 
Services christopher.pru...@hp.com www.hp.com

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise 

Re: OT: ARSLIST Signal-to-noise ratio

[Shellman, David]

Forums, blogs, twitter and FaceBook are forms of communication.  Some are 
better for some things than others.  Some are ways to sell yourself to others.

Forums and blogs have been used with the AR System/Remedy in the past.  Some 
have been successful.  Others come and go.  The longest lasting is the email 
based AR System because it reaches out to so many and responsiveness associated 
with email.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.

El martes, 7 de agosto de 2012, Lee Cullom escribió:
I'll add in as well... I tested out BMC communities last night for the first 
time... just to give it a shot.  I love the interface and the functionality, 
but it takes longer.  Email is more efficient.  Of course, you can go have the 
argument about efficiency and effectiveness, but... for my money... it's still 
ARSlist.  I think I'm becoming a grump about social media & technology these 
days in general.  I don't need to be buried in a sea of 128 character nuggets 
of shallow thoughtless garbage... but... I

While we're ranting... I've been playing around with ServiceNow extensively.  
Let me say this.  It's WAY harder to customize than Remedy, it has less 
functionality (I know that can be appealing to some)... and the interface is 
simply not more attractive or more user-friendly than 7.6.4.  I know that BMC 
Remedy gets hammered all of the time, but I've got to give Doug M. & the gang 
their kudos.  ServiceNow is like Remedy Help Desk 4.0 without the simplicity of 
customization.


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM

http://www.northcraftanalytics.com
Click on "View Demo" to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Tuesday, August 07, 2012 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

I would like to chime in here. Not all companies and Government Agencies will 
allow access to external sites like, Nabble, Twitter, Blogs, and so on. For 
example, if you happen to work for some US Government Agencies, like DOD, DOE, 
FBI, CIA, etc., most or all these types of sites are blocked for one reason or 
another and you have no access period. So I find the ability to receive ARSList 
emails as the best method of communication between fellow ARSList colleges to 
share ideas, concepts, seek assistance to find answers to pressing issues, etc. 
 I have worked for, or contracted to, some of this kinds of companies and 
Government Agencies over my 18+ years of working with the Action Request System 
and the ARSList has been a great resource for me for over the years and would 
hate to lose that access to such a great community of support and inspiration.

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises 
Services christopher.pru...@hp.com www.hp.com

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

Jose,
As Daniel mentioned...there have been efforts, and will continue to be efforts 
to move ARSList to forum (nabble anyone?), but as discussed, this IS the format 
for ARSList, and will likely stay that way.  Many people (even yourself) 
utilize both the BMC Communities as well as ARSList.  I find that, as you said, 
the list is the p

Re: OT: ARSLIST Signal-to-noise ratio

[Jose Huerta]

Just to clarify it, because seems that I didn't transmit the correct
message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs &
twitter.

El martes, 7 de agosto de 2012, Lee Cullom escribió:

> I'll add in as well... I tested out BMC communities last night for the
> first time... just to give it a shot.  I love the interface and the
> functionality, but it takes longer.  Email is more efficient.  Of course,
> you can go have the argument about efficiency and effectiveness, but... for
> my money... it's still ARSlist.  I think I'm becoming a grump about social
> media & technology these days in general.  I don't need to be buried in a
> sea of 128 character nuggets of shallow thoughtless garbage... but... I
>
> While we're ranting... I've been playing around with ServiceNow
> extensively.  Let me say this.  It's WAY harder to customize than Remedy,
> it has less functionality (I know that can be appealing to some)... and the
> interface is simply not more attractive or more user-friendly than 7.6.4.
>  I know that BMC Remedy gets hammered all of the time, but I've got to give
> Doug M. & the gang their kudos.  ServiceNow is like Remedy Help Desk 4.0
> without the simplicity of customization.
>
>
> Lee Cullom | Northcraft Analytics
> IT Metrics Specialist | Business Intelligence for ITSM
> Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
> Main - (678) 664-ITSM
>
> http://www.northcraftanalytics.com
> Click on “View Demo” to see the product in action
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America
> Account)
> Sent: Tuesday, August 07, 2012 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ARSLIST Signal-to-noise ratio
>
> I would like to chime in here. Not all companies and Government Agencies
> will allow access to external sites like, Nabble, Twitter, Blogs, and so
> on. For example, if you happen to work for some US Government Agencies,
> like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked
> for one reason or another and you have no access period. So I find the
> ability to receive ARSList emails as the best method of communication
> between fellow ARSList colleges to share ideas, concepts, seek assistance
> to find answers to pressing issues, etc.  I have worked for, or contracted
> to, some of this kinds of companies and Government Agencies over my 18+
> years of working with the Action Request System and the ARSList has been a
> great resource for me for over the years and would hate to lose that access
> to such a great community of support and inspiration.
>
> Christopher Pruitt
> Business Consulting III
> Remedy Developer
> BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises
> Services christopher.pru...@hp.com www.hp.com
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Tuesday, August 07, 2012 7:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ARSLIST Signal-to-noise ratio
>
> Jose,
> As Daniel mentioned...there have been efforts, and will continue to be
> efforts to move ARSList to forum (nabble anyone?), but as discussed, this
> IS the format for ARSList, and will likely stay that way.  Many people
> (even yourself) utilize both the BMC Communities as well as ARSList.  I
> find that, as you said, the list is the place with the most varied
> experience, and the most useful topics and responses...so I think I spend
> more time here than over at the communities...but I participate in both, so
> I would suggest participating where you want to participate, and not where
> you don't.  :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
> Sent: Monday, August 06, 2012 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ARSLIST Signal-to-noise ratio
>
> **
> Hi Doug,
>
> First, Before beginning expo

Re: Workflow Logging in IE 8

[ravi rai]

Hi
 





SW00421038

When Mid-Tier uses SSL the workflow log window is reset every time a new window 
is opened
 
This is fixed in MT_7604SP3_2012JUL26_CU_ALL
Apply the hot fix.
 
Ravi Rai 
 

> Date: Tue, 7 Aug 2012 02:20:00 -0400
> From: savar...@gmail.com
> Subject: Workflow Logging in IE 8
> To: arslist@ARSLIST.ORG
> 
> Hi,
> I want to view the workflow log on midtier hence i have done below settings:
> 
> 1.Search for the user’s entry in th e AR System User Preference form.
> 2 Click the Logging tab.
> 3 In the Client section, select Yes next to types of logging you want to 
> perform:
> „ Active Links 
> „ Timings (Web)
> 4 Click Save.
> 
> But whenever i open new form on midtier the old log window disappears and new 
> log shows up.
> Can anyone please tell how to append the new logs on same browser window/ how 
> to retain every log activity on same log window?
> 
> Using:
> Internet Explorer : 8.0
> AR Server : 7.5
> MidTier : 7.6.04
> 
> Appreciate help!
> 
> Thanks
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Lee Cullom]

I'll add in as well... I tested out BMC communities last night for the first 
time... just to give it a shot.  I love the interface and the functionality, 
but it takes longer.  Email is more efficient.  Of course, you can go have the 
argument about efficiency and effectiveness, but... for my money... it's still 
ARSlist.  I think I'm becoming a grump about social media & technology these 
days in general.  I don't need to be buried in a sea of 128 character nuggets 
of shallow thoughtless garbage... but... I 

While we're ranting... I've been playing around with ServiceNow extensively.  
Let me say this.  It's WAY harder to customize than Remedy, it has less 
functionality (I know that can be appealing to some)... and the interface is 
simply not more attractive or more user-friendly than 7.6.4.  I know that BMC 
Remedy gets hammered all of the time, but I've got to give Doug M. & the gang 
their kudos.  ServiceNow is like Remedy Help Desk 4.0 without the simplicity of 
customization.


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
Main - (678) 664-ITSM

http://www.northcraftanalytics.com 
Click on “View Demo” to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Tuesday, August 07, 2012 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

I would like to chime in here. Not all companies and Government Agencies will 
allow access to external sites like, Nabble, Twitter, Blogs, and so on. For 
example, if you happen to work for some US Government Agencies, like DOD, DOE, 
FBI, CIA, etc., most or all these types of sites are blocked for one reason or 
another and you have no access period. So I find the ability to receive ARSList 
emails as the best method of communication between fellow ARSList colleges to 
share ideas, concepts, seek assistance to find answers to pressing issues, etc. 
 I have worked for, or contracted to, some of this kinds of companies and 
Government Agencies over my 18+ years of working with the Action Request System 
and the ARSList has been a great resource for me for over the years and would 
hate to lose that access to such a great community of support and inspiration.

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises 
Services christopher.pru...@hp.com www.hp.com 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

Jose,
As Daniel mentioned...there have been efforts, and will continue to be efforts 
to move ARSList to forum (nabble anyone?), but as discussed, this IS the format 
for ARSList, and will likely stay that way.  Many people (even yourself) 
utilize both the BMC Communities as well as ARSList.  I find that, as you said, 
the list is the place with the most varied experience, and the most useful 
topics and responses...so I think I spend more time here than over at the 
communities...but I participate in both, so I would suggest participating where 
you want to participate, and not where you don't.  :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, August 06, 2012 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

**
Hi Doug,

First, Before beginning exposing my opinion, I want to state that the arslist 
is the most value Remedy resource for me at this time. Also, that the next is 
only my opinion and a constructive critic. I'm new to this community and I will 
try to do my best to follow the rules.

Said this, I think that maybe Arslist is not on the best communication format 
available for sharing the knowledge. A community of 50 or 100 experts can be 
hold as an email group, but when the numbers go higher I think that web-based 
forums fit better for the purpose. 

Arslist is based on mail, and people apply on ARS list what they normally apply 

Re: [EXTERNAL] Re: Alert: Caught exception :Object doesn't support this property or method

[Stroud, Natalie K]

Something else I'd look at is browser security settings, because that can 
result in problems that only an individual user experiences.  I don't have any 
specific recommendations beyond making sure SSL 2.0 is enabled, but maybe 
compare security settings between a machine where this action works and the 
machine where it doesn't.  Then change the one where it doesn't work to match 
the one where it does and see what you get.

Good luck!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 6:40 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Alert: Caught exception :Object doesn't support this 
property or method

Bhupesh,
Is this just a problem on the web, or also on the native client?  Have you 
checked the syntax of the run-process to verify it is correct?  Have you 
cleared local cache as well as server cache to see if it helps?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta
Sent: Tuesday, August 07, 2012 12:48 AM
To: arslist@ARSLIST.ORG
Subject: Alert: Caught exception :Object doesn't support this property or method

ActiveLink: SRS:SRC:Browse_FileForWorkInfo - Tue Aug 7 2012 12:00:32 PM True 
actions:
True action: 
{char}:F(304247090).S({char}expr:({unbound}process:ARACTProcess("PERFORM-ACTION-ADD-ATTACHMENT
301712900", 2)));
 action 0
ARACTProcess("PERFORM-ACTION-ADD-ATTACHMENT 301712900", 0", 2)
Alert: Caught exception :Object doesn't support this property or method

Friends - Any Idea on this: This happens on IE . for one specific user.

--
Regards,
Bhupesh Gupta

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Pruitt, Christopher (Bank of America Account)]

I would like to chime in here. Not all companies and Government Agencies will 
allow access to external sites like, Nabble, Twitter, Blogs, and so on. For 
example, if you happen to work for some US Government Agencies, like DOD, DOE, 
FBI, CIA, etc., most or all these types of sites are blocked for one reason or 
another and you have no access period. So I find the ability to receive ARSList 
emails as the best method of communication between fellow ARSList colleges to 
share ideas, concepts, seek assistance to find answers to pressing issues, etc. 
 I have worked for, or contracted to, some of this kinds of companies and 
Government Agencies over my 18+ years of working with the Action Request System 
and the ARSList has been a great resource for me for over the years and would 
hate to lose that access to such a great community of support and inspiration.

Christopher Pruitt 
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

Jose,
As Daniel mentioned...there have been efforts, and will continue to be efforts 
to move ARSList to forum (nabble anyone?), but as discussed, this IS the format 
for ARSList, and will likely stay that way.  Many people (even yourself) 
utilize both the BMC Communities as well as ARSList.  I find that, as you said, 
the list is the place with the most varied experience, and the most useful 
topics and responses...so I think I spend more time here than over at the 
communities...but I participate in both, so I would suggest participating where 
you want to participate, and not where you don't.  :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, August 06, 2012 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

**
Hi Doug,

First, Before beginning exposing my opinion, I want to state that the arslist 
is the most value Remedy resource for me at this time. Also, that the next is 
only my opinion and a constructive critic. I'm new to this community and I will 
try to do my best to follow the rules.

Said this, I think that maybe Arslist is not on the best communication format 
available for sharing the knowledge. A community of 50 or 100 experts can be 
hold as an email group, but when the numbers go higher I think that web-based 
forums fit better for the purpose. 

Arslist is based on mail, and people apply on ARS list what they normally apply 
for the email. Than means the use of sophisticated signatures and include the 
complete reply of the previous email. You can teach people to not to do it, but 
it will last for a few days. This especially applies when people share their 
normal email account in ARSlist. I allways try to delete my corporate signature 
by my name and the address of my blog. But, sometimes I forget to do it, and 
the signature is sent. I will try to not to send it, but I surely know that 
sometimes I will forget and I will send it.

About not including the reply: modern email software (Thunderbird, outlook, 
main web based like gmail, ...) organizes the emails in conversations, hiding 
the replied content. If you erase the copy of the original message, these 
software tend to fail identifying the conversation, disorganizing the mails. 
For me this is the highest SNR possible, since all conversations are messed. I 
know that this is a high load for ARSlist servers. Again it is difficult to 
train ARSlist users to not to do it, since they will have their email clients 
programmed to include the reply, because it is expected normally at e-mailing.

Also, the use of formatted HTML text had became the standard nowadays. I can't 
change the configuration of my email client for each email. And this will 
surely apply for the most of the users.

As I see the problem, the standard use of the e-mail is not well suited for the 
ARSlist, so I consider a mistake to use e-mail as the communication interface. 
Maybe it's time to consider moving to an inde

Re: EXTERNAL: Help on archiving data.

[Rick Westbrock]

In my last engagement I built a simple batch file to call RRR|Chive with 
parameters and then used the Windows scheduler to run monthly record archiving 
for anything older than 36 months to the read-only archive copy of the form 
(yes the business wanted to keep three years' worth of tickets in the live 
form). The batch file ran in the middle of the night (corporate office time) 
when Remedy activity was at its slowest so the performance impact was minimal. 
One caveat is that it was only moving less than 10K records each month.

-Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, August 07, 2012 7:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Help on archiving data.

Hi,

RRR|Chive has the ability to MOVE things, which is good when you do
archiving. If the forms are identical, it is very easy, and you can retain the 
original Request ID, which the built in archiving does not support.

You can also use RRR|Chive to archive things to ARX-files. If you then use
RRR|ArxToHTML, you get a very simple way of accessing your old data from 
RRR|a
web server or a file share.

Here is a sample database dump done with RRR|Chive and RRR|ArxToHTML of a newly 
installed ITSM 7.6.04 Stack Installer:
http://rrr.se/itsmdoc/itsm764arxhtml/

This sample rrrchive config will archive between two forms after 3 months:
source_server   = myserver
source_user = Demo
source_password =
source_form = HPD:Help Desk
target_server   = myserver
target_form = HPD:Help Desk Archive
qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 3*30*24*60*60
transfertype= MOVE
logfile = AUTO
progressbar = YES

This sample rrrchive config will archive to ARX-files after 6 months:
source_server   = myserver
source_user = Demo
source_password =
source_form = HPD:Help Desk Archive
target_dir  = C:\archive
target_form = HPD:Help Desk Archive
qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 6*30*24*60*60
transfertype= MOVE
logfile = AUTO
progressbar = YES

This RRR|ArxToHTML call will create HTML pages based on an ARX-file and a 
DEF-file with the form definition:
rrrArxToHTML.pl -suppressnull -d "c:\archivehtml\schema.def" -a 
"c:\archive\HPD_Help_Desk_Archive.arx" -t "c:\archivehtml\html"

ADV: If you want a supported solution, you can always sign up for support on 
RRR|Chive, which is otherwise free to use. Just ask for a quote.

Best Regards - Misi, RRR AB, http://rrr.se

> Robin,
> Both of these could be handled by RRR|Chive.
> www.rrr.se
>
> Misi's tools are very straight forward.
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
> Sent: Tuesday, August 07, 2012 3:07 AM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Help on archiving data.
>
> Hi all,
>
> Can you please let me know your suggestions/solutions on requirements 
> 1 and 2?
>
> 1) Transfer records from a regular form to an archive form and delete 
> records from the regular form. I don't want to use built-in remedy 
> archive feature as it consumes lot of resources and takes long time to 
> complete.
>
> 2) Transfer records from an archive table to a different database 
> table and delete records from the archive table.
>
> The AR System database is oracle.
>
>
> Regards
> Robin
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Help on archiving data.

[Misi Mladoniczky]

Hi,

RRR|Chive has the ability to MOVE things, which is good when you do
archiving. If the forms are identical, it is very easy, and you can retain
the original Request ID, which the built in archiving does not support.

You can also use RRR|Chive to archive things to ARX-files. If you then use
RRR|ArxToHTML, you get a very simple way of accessing your old data from a
web server or a file share.

Here is a sample database dump done with RRR|Chive and RRR|ArxToHTML of a
newly installed ITSM 7.6.04 Stack Installer:
http://rrr.se/itsmdoc/itsm764arxhtml/

This sample rrrchive config will archive between two forms after 3 months:
source_server   = myserver
source_user = Demo
source_password =
source_form = HPD:Help Desk
target_server   = myserver
target_form = HPD:Help Desk Archive
qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 3*30*24*60*60
transfertype= MOVE
logfile = AUTO
progressbar = YES

This sample rrrchive config will archive to ARX-files after 6 months:
source_server   = myserver
source_user = Demo
source_password =
source_form = HPD:Help Desk Archive
target_dir  = C:\archive
target_form = HPD:Help Desk Archive
qual= '7' = "Closed" AND '6' < $TIMESTAMP$ - 6*30*24*60*60
transfertype= MOVE
logfile = AUTO
progressbar = YES

This RRR|ArxToHTML call will create HTML pages based on an ARX-file and a
DEF-file with the form definition:
rrrArxToHTML.pl -suppressnull -d "c:\archivehtml\schema.def" -a
"c:\archive\HPD_Help_Desk_Archive.arx" -t "c:\archivehtml\html"

ADV: If you want a supported solution, you can always sign up for support
on RRR|Chive, which is otherwise free to use. Just ask for a quote.

Best Regards - Misi, RRR AB, http://rrr.se

> Robin,
> Both of these could be handled by RRR|Chive.
> www.rrr.se
>
> Misi's tools are very straight forward.
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
> Sent: Tuesday, August 07, 2012 3:07 AM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Help on archiving data.
>
> Hi all,
>
> Can you please let me know your suggestions/solutions on requirements 1
> and 2?
>
> 1) Transfer records from a regular form to an archive form and delete
> records from the regular form. I don't want to use built-in remedy archive
> feature as it consumes lot of resources and takes long time to complete.
>
> 2) Transfer records from an archive table to a different database table
> and delete records from the archive table.
>
> The AR System database is oracle.
>
>
> Regards
> Robin
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Normalization jobs/schedules not visible

[Doug Blair]

**
Hello ARSLISTERS,We've run into a puzzle at a client site where CMDB Normalization jobs are visible in the back end forms (NE:JobRunSchedule) but do not appear in the Normalization Pane in the Atrium Console (web views). Some of the jobs DO appear, those associated with three specific data sets. Those with the default import data set BMC.IMPORT.CONFIG, do not appear.  A lot of Googling, searching and yes, digging through the BMC Communities has yielded one possible clue - a mis-formatted Schedule field - but we have pretty much ruled that out.The records in the NE:JobRunSchedule form do not have anything in the AssigneeGroup field.AR System 7.5.0 -  SolarisITSM 7.6.0CMDB/Atrium 7.6.00 patch 002 - SolarisCDI 8.2Db - Oracle 11.2MidTier - 7.6.4 SP2 on Windows 2003 VM'sHas anyone else run into this symptom, and if so how did you resolve it?Thanks!
Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004ITILv3

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: EXTERNAL: Help on archiving data.

[Reiser, John J]

Robin,
Both of these could be handled by RRR|Chive.
www.rrr.se

Misi's tools are very straight forward.

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
Sent: Tuesday, August 07, 2012 3:07 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Help on archiving data.

Hi all,

Can you please let me know your suggestions/solutions on requirements 1 and 2?

1) Transfer records from a regular form to an archive form and delete records 
from the regular form. I don't want to use built-in remedy archive feature as 
it consumes lot of resources and takes long time to complete.

2) Transfer records from an archive table to a different database table and 
delete records from the archive table.

The AR System database is oracle.


Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Help on archiving data.

[Longwing, LJ CTR MDA/IC]

Robin,
I'm sure any method you use that is supported (through the application) will 
take just as long as the archive process built in, so your only option that I 
can think of that would be faster would be through DB directly, but doing that 
of course is not recommended or supported by BMC...so if you decide to go down 
that path, you go 'alone' from a support perspective.

Regarding taking things out of Remedy DB into another DBthis of course 
steps outside of the Remedy world anyway...but as Jose suggested, you can do 
this directly at the DB as well.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robin
Sent: Tuesday, August 07, 2012 1:02 AM
To: arslist@ARSLIST.ORG
Subject: Help on archiving data.

Hi all,

Can you please let me know your suggestions on requirements 1 and 2?

1) Transfer records from a regular form to an archive form and delete records 
from the regular form. I don't want to use built-in remedy archive feature as 
it consumes lot of resources and takes long time to complete.

2) Transfer records from an archive table to a different database table and 
delete records from the archive table.

The AR System database is oracle.


Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Alert: Caught exception :Object doesn't support this property or method

[Longwing, LJ CTR MDA/IC]

Bhupesh,
Is this just a problem on the web, or also on the native client?  Have you 
checked the syntax of the run-process to verify it is correct?  Have you 
cleared local cache as well as server cache to see if it helps?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta
Sent: Tuesday, August 07, 2012 12:48 AM
To: arslist@ARSLIST.ORG
Subject: Alert: Caught exception :Object doesn't support this property or method

ActiveLink: SRS:SRC:Browse_FileForWorkInfo - Tue Aug 7 2012 12:00:32 PM True 
actions:
True action: 
{char}:F(304247090).S({char}expr:({unbound}process:ARACTProcess("PERFORM-ACTION-ADD-ATTACHMENT
301712900", 2)));
 action 0
ARACTProcess("PERFORM-ACTION-ADD-ATTACHMENT 301712900", 0", 2)
Alert: Caught exception :Object doesn't support this property or method

Friends - Any Idea on this: This happens on IE . for one specific user.

--
Regards,
Bhupesh Gupta

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Longwing, LJ CTR MDA/IC]

Jose,
As Daniel mentioned...there have been efforts, and will continue to be efforts 
to move ARSList to forum (nabble anyone?), but as discussed, this IS the format 
for ARSList, and will likely stay that way.  Many people (even yourself) 
utilize both the BMC Communities as well as ARSList.  I find that, as you said, 
the list is the place with the most varied experience, and the most useful 
topics and responses...so I think I spend more time here than over at the 
communities...but I participate in both, so I would suggest participating where 
you want to participate, and not where you don't.  :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, August 06, 2012 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** 
Hi Doug,

First, Before beginning exposing my opinion, I want to state that the arslist 
is the most value Remedy resource for me at this time. Also, that the next is 
only my opinion and a constructive critic. I'm new to this community and I will 
try to do my best to follow the rules.

Said this, I think that maybe Arslist is not on the best communication format 
available for sharing the knowledge. A community of 50 or 100 experts can be 
hold as an email group, but when the numbers go higher I think that web-based 
forums fit better for the purpose. 

Arslist is based on mail, and people apply on ARS list what they normally apply 
for the email. Than means the use of sophisticated signatures and include the 
complete reply of the previous email. You can teach people to not to do it, but 
it will last for a few days. This especially applies when people share their 
normal email account in ARSlist. I allways try to delete my corporate signature 
by my name and the address of my blog. But, sometimes I forget to do it, and 
the signature is sent. I will try to not to send it, but I surely know that 
sometimes I will forget and I will send it.

About not including the reply: modern email software (Thunderbird, outlook, 
main web based like gmail, ...) organizes the emails in conversations, hiding 
the replied content. If you erase the copy of the original message, these 
software tend to fail identifying the conversation, disorganizing the mails. 
For me this is the highest SNR possible, since all conversations are messed. I 
know that this is a high load for ARSlist servers. Again it is difficult to 
train ARSlist users to not to do it, since they will have their email clients 
programmed to include the reply, because it is expected normally at e-mailing.

Also, the use of formatted HTML text had became the standard nowadays. I can't 
change the configuration of my email client for each email. And this will 
surely apply for the most of the users.

As I see the problem, the standard use of the e-mail is not well suited for the 
ARSlist, so I consider a mistake to use e-mail as the communication interface. 
Maybe it's time to consider moving to an independent forum. Also called ARSlist 
and managed by the same people who is managing ARSlist.

The advantages of a forum are countless. Starting from the ability to moderate 
the conversations, create sticky content and organize the conversations in 
themes. Someone can tell: "You are describing the BMC communities, ARSlist is 
different." No, ARSlist isn't about the communication interface, but about it's 
independence and people conforming it. Why do I have a independent blog when I 
can create it on BMC communities? Because I maintain myself independent and 
free.

Again, please I try to help with my comment. I say it with my best intention, 
and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I 
will continue to read it.

Regards,

Jose Huerta
theremedyforit.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Help on archiving data.

[Jose Huerta]

For the first option the only solution from ARS, is to do it with
escalations. But I presume that the consumption and time consuming will be
higher.

Another option is to do it at database level. It will go very fast. Just
create a programmed task that do this job. The only you need is to process
the time filed to know when a request is old enough to be transfered. If
you are using Oracle, you can look at:
http://theremedyforit.com/2012/02/oracle-epoch-converter-function-for-remedy/

About the second question, it's about the same, but you need to publish the
table at your database, so ARS can access it through a view form or your
programmed task can access it.

Regards,

Jose Huerta

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[Theo Fondse]

Dan,

You are not alone on your sentiments on blogs and twitter...

Best Regards,
Theo

Sent from my Black/Silver Personal Computer 
“Try not to become a person of success, but a person of value.” – Albert 
Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: 07 August 2012 12:43
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

**
The ARSlist has been email based for 20 years,
because it is ideal for the purpose.

Or at least, the use of email delivery of the discussion content is,
As it is the method that can be received by the most number of people
At work. Many are blocked from web sites etc.

The arslist does have a  searchable web based interface as well at 
www.arslist.com 
(www.arslist.org).
Not the prettiest on the planet but it does work. You can post from there if 
you wish.

I wrote a Remedy based system over ten years ago to provide all the 
functionality of listserv,
but in the end it too was going to receive and send the email part as well. It 
was a surprisingly simple
And straight forward app to create too. Seemed a whole lot easier not to 
maintain a custom app nonetheless.

As someone mentioned BMC Communities exists as well. It is web based, and quite 
frankly I do not
see it as an easier to use method. It does provide more focused discussions for 
a single area, for example
what you were trying to do last week.  All you have to know is precisely what 
part of the communities to post your question in.

The ARSlist, and this will answer where you will go next, is also one spot for 
ALL Remedy related questions. There have been discussions
For fifteen years on and off about should we have more than one list and split 
the discussions.

Once again, my answer is always no: we are all good enough at what we do to 
filter out what we don’t need, and sometimes, most of the time,
The Remedy world crosses lines from database, to ARsystem, to network, to OS, 
to ITSM code, to 3rd party apps, and if it isn’t all in one place,
The flavour of the discussion gets lost.

So, welcome to the first and the largest Remedy discussion group, with over 
five thousand end readers.

Feel free to change your subscription to HTML based if you wish, mine is, 
because I have all the bandwidth I need and can.
You will also note that I only include HTML or attachments when needed.

Usually the Subject line is enough for the thread  match up, so I have left 
your subject line in.

Daniel
p.s. and don’t get me started on what I think of blogs, or worse yet Twitter: 
the world in sound bites and out of context




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: August 6, 2012 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio



Regards,

Jose Huerta
theremedyforit.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: OT: ARSLIST Signal-to-noise ratio

[arslist]

The ARSlist has been email based for 20 years, 

because it is ideal for the purpose.

 

Or at least, the use of email delivery of the discussion content is,

As it is the method that can be received by the most number of people

At work. Many are blocked from web sites etc.

 

The arslist does have a  searchable web based interface as well at 
www.arslist.com (www.arslist.org).

Not the prettiest on the planet but it does work. You can post from there if 
you wish.

 

I wrote a Remedy based system over ten years ago to provide all the 
functionality of listserv,

but in the end it too was going to receive and send the email part as well. It 
was a surprisingly simple

And straight forward app to create too. Seemed a whole lot easier not to 
maintain a custom app nonetheless.

 

As someone mentioned BMC Communities exists as well. It is web based, and quite 
frankly I do not

see it as an easier to use method. It does provide more focused discussions for 
a single area, for example

what you were trying to do last week.  All you have to know is precisely what 
part of the communities to post your question in.

 

The ARSlist, and this will answer where you will go next, is also one spot for 
ALL Remedy related questions. There have been discussions

For fifteen years on and off about should we have more than one list and split 
the discussions.

 

Once again, my answer is always no: we are all good enough at what we do to 
filter out what we don’t need, and sometimes, most of the time,

The Remedy world crosses lines from database, to ARsystem, to network, to OS, 
to ITSM code, to 3rd party apps, and if it isn’t all in one place,

The flavour of the discussion gets lost.

 

So, welcome to the first and the largest Remedy discussion group, with over 
five thousand end readers.

 

Feel free to change your subscription to HTML based if you wish, mine is, 
because I have all the bandwidth I need and can.

You will also note that I only include HTML or attachments when needed.

 

Usually the Subject line is enough for the thread  match up, so I have left 
your subject line in.

 

Daniel

p.s. and don’t get me started on what I think of blogs, or worse yet Twitter: 
the world in sound bites and out of context

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: August 6, 2012 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

 



 

Regards,

 

Jose Huerta

theremedyforit.com

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Help on archiving data.

[Robin]

Hi all,

Can you please let me know your suggestions/solutions on requirements 1 and 2?

1) Transfer records from a regular form to an archive form and delete records 
from the regular form. I don't want to use built-in remedy archive feature as 
it consumes lot of resources and takes long time to complete.

2) Transfer records from an archive table to a different database table and 
delete records from the archive table.

The AR System database is oracle.


Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Help on archiving data.

[Robin]

Hi all,

Can you please let me know your suggestions on requirements 1 and 2?

1) Transfer records from a regular form to an archive form and delete records 
from the regular form. I don't want to use built-in remedy archive feature as 
it consumes lot of resources and takes long time to complete.

2) Transfer records from an archive table to a different database table and 
delete records from the archive table.

The AR System database is oracle.


Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"