Re: 6-8 project - Remote
Hi Folks! Just had to re-open this thread... I have been quoting Matt on Fast, Accurate, Cheap Pick two for years now, but just found an interesting blog by someone named Brad Neuberg and he usess a similar, more elaborate phrase he calls square of development: features, quality, schedule, cost -- choose 3 (see: http://codinginparadise.org/weblog/2007/02/problem-with-code-bounty-sites.html) The following Wikipedia site also goes into more detail on this subject: http://en.wikipedia.org/wiki/Project_management_triangle Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: 13 September 2012 15:17 To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote Yesbut I didn't hear it from manufacturing...I heard it from Carey Matthew Black :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, September 12, 2012 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote You guys realize that it is an OLD saying right? Probably from before computers. Early manufacturing would have probably come up with it. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Aug 20, 2012 at 6:31 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I knew I stole it from someone I respect the opinion of :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Sunday, August 19, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote ** LJ, That would be: -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. I've also always admired that last line. It's been an effective meeting closer more that once ;-) On Aug 17, 2012, at 10:48 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I don't remember who on the list I stole this from, but I use it ALL the time Good, Fast, Cheap. Pick Two. Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 BMC/Remedy Skilled Professional ITILv3 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Dev Studio 7.6.04 - Can't update join criteria
Well Thad, you have yourself in a pretty ugly little pickle there. At a minimum you have found a documentation bug, because I never noticed the 'can do' of Join qualification...but looking back, I see that you are 100% correct, it states the same thing in both the Can and Cannot do sections...I would open a bug with BMC on that certainly. You certainly only have one option at this point, which is to create your field in base mode, then update the join in base as well...but neither of them 'should' need to be done that wayso a contact to BMC is certainly in play at this point. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, September 21, 2012 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio 7.6.04 - Can't update join criteria ** I have a follow up question to make sure I understand this. To recap: - I've added a field to APR:Approver Lookup (creating an overlay), and want to use that field as part of the join criteria in a join form (SRS:RequestApproversLookup). - The system doesn't allow join criteria on overlays to be edited, so I am forced to edit the join in Base mode. - In order to use the field in the join criteria, I need to add it the join form. The issue: - The new field on APR:Approver Lookup is not in the list of fields that can be added to the join form (when in Base Development mode.) - It IS on the list if I switch to Best Practice mode. Therefore (???): - The field on the underlying form needs to be added in Base Development mode Is that true? This small customization is getting me farther away from following best practices and I want to make sure I don't deviate any more than necessary. Thanks, Thad P.S. LJ - I re-read that entire section, and the table on page 131, it does list Join qualification in the Can modify column. Even though right next to it in the Cannot modify column it says Join form information (cannot change underlying forms, join option, type, qualifier information) On Wed, Sep 19, 2012 at 10:39 AM, Thad Esser thad.es...@gmail.com wrote: Dang, there it is. I thought I searched that doc for the word join and read everything it found. Okay, well, thanks for tracking that down for me, appreciate it. Thad On Wed, Sep 19, 2012 at 10:28 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thad, No ticket needed. This is by design. On page 131 of the Application Objects Guide, in the 'things overlays cannot do' section for forms it states - Application Owner (do not change the inclusion or exclusion of form in a deployable application) - Display-only form information (type) - Join form information (cannot change underlying forms, join option, type, qualifier information) - Name - Origin fields (cannot delete) - Unique index - Vendor form information (cannot change the associated plug-in, table name, type, vendor name) - View form information (type, table name, key field) - Views (cannot delete) Soobviously the important one is the third bullet. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, September 19, 2012 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio 7.6.04 - Can't update join criteria ** LJ, I was hoping it was something simple that didn't require a BMC ticket, I guess I'll do that. The SRM:Request form was already overlaid due to other changes. I had to overlay the view on the join form to add the field from the underlying form. Thanks for the info, Thad On Wed, Sep 19, 2012 at 10:03 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thad, I don't have a 7.6.4 system to work with at the moment, but... You obviously needed to Overlay APR:Approver Lookup to add the field, but you shouldn't need to overlay the SRM:Request form at all. You certainly need to overlay the join form, but being you aren't making changes on a particular view, I wouldn't expect that view needs to be overlaid, but then again, I'm not sure if the results list is view dependent or not. The Join Qualification certainly isn't view dependent, so I wouldn't expect the view to
CMDB 7.6.4
Hi, CMDB 7.6.4 The utility cmdbdiag - why is this utility used? Is this cmdbdiag utility used to clean cardinality constraint violations? I have a ARERR [120039] - operation violates the cardinality constraint of the relationship. What value does this cmdbdiag tool provide? - for example, why would I use the tool to clean the dataset versus just deleting the data in the dataset? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability
The announcement is stuck in the back office for some reason, but version 8.0.00 of the ITSM Suite (including the applications within the Suite) reached General Availability on 21 September 2012 (last Friday). The links to What's New Enhancements in version 8.0.00https://docs.bmc.com/docs/display/itsm80/Enhancements+in+version+8.0.00 are now available for those with Support ID's. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability
In before the first job posting requiring 5+ years experience with AR System 8.0.00. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, September 24, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability The announcement is stuck in the back office for some reason, but version 8.0.00 of the ITSM Suite (including the applications within the Suite) reached General Availability on 21 September 2012 (last Friday). The links to What's New Enhancements in version 8.0.00https://docs.bmc.com/docs/display/itsm80/Enhancements+in+version+8.0.00 are now available for those with Support ID's. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.4
The cmdbdiag is best utilized when you want to delete all data and not have any of the workflow fire. Deleting all of the data in the UI will cause all of the CMDB and data validation workflow to fire. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Monday, September 24, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: CMDB 7.6.4 ** Hi, CMDB 7.6.4 The utility cmdbdiag - why is this utility used? Is this cmdbdiag utility used to clean cardinality constraint violations? I have a ARERR [120039] - operation violates the cardinality constraint of the relationship. What value does this cmdbdiag tool provide? - for example, why would I use the tool to clean the dataset versus just deleting the data in the dataset? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12: Last Day for the Conference hotel rate
Have you been waiting to book the hotel until you get approval? Well, time to stop waiting and book it now. The conference itself is in three weeks (yep, snuck up like every year). Our conference rates ends today for the hotel, and we have been told that the hotel will sell out (some of our pre and post conference nights are already sold out for the conference rate, But they may allow it today anyway, the hotel has been very co-operative). Hope to see more of you at the conference. This is your last chance to get into an event that has everything you ever wanted to know about 7.6.04 and V8 Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.4
Hi, cmdbdriver and cmdbdiag utilities are used to perform cmdb/reconcilation related activities through command line (when the tool is not working properly) cmdbdriver - is used for creating/modifying classes/attributes; imorting/exporting attribute or class metadata from one server to another or resynchronizing pending cmdb transictions etc.. cmdbdiag - is used for CI and relationship check and data integrity check. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Monday, September 24, 2012 7:36 PM To: arslist@ARSLIST.ORG Subject: CMDB 7.6.4 ** Hi, CMDB 7.6.4 The utility cmdbdiag - why is this utility used? Is this cmdbdiag utility used to clean cardinality constraint violations? I have a ARERR [120039] - operation violates the cardinality constraint of the relationship. What value does this cmdbdiag tool provide? - for example, why would I use the tool to clean the dataset versus just deleting the data in the dataset? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AIE Targetsql stmt with variables ERR -- Data type undefined
This seems like it should be very easy, but I can't get it working. I am using AIE from CMDB 7.6.4 SP2 to feed in People data. I am trying to use the Targetsql statement to for lookups and mapping data values. For example, I need to set the manager login id for an employee, but all I have is their name, so I use the following: Targetsql | select Login_ID from CTM_People where Profile_Status = 'Enabled' and Full_Name = $Supervisor$ From the AIE user guide, this should put the current value for $Supervisor$ in place and then run the query. Instead, what I get is: [Mon Sep 10 2012 13:34:41.9660] - TID: 001 ERR*** Field Mapping Error for Targetsql | select Login_ID from CTM_People where Profile_Status = 'Enabled' and Full_Name = $Supervisor$ [Mon Sep 10 2012 13:34:41.9660] - TID: 001 ERR-- Data type undefined I have also tried '$Supervisor$' with the same result. Is there some other delimiter I should be using, or do I need to be \ing something? Anyone that has successfully passed variables into an AIE Targetsql statement, please let me know the recipe. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
functional role question
Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] functional role question
I believe you need the Incident Config permission, not a functional role, for that. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 12:36 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] functional role question ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy 8 in Production
So, I put ITSM 8.0 into production this morning and was wondering if anyone else has done the same yet, and are you having any issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy 8 in Production
Ok...being no one stepped up and took the baitI'm just kidding. Apparently an ill fated attempt at some Monday humor. On a side note...anyone going to RUG this year? I'm going to be there for the first time and greatly looking forward to it. -Original Message- From: Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:42 PM To: 'arslist@ARSLIST.ORG' Subject: Remedy 8 in Production So, I put ITSM 8.0 into production this morning and was wondering if anyone else has done the same yet, and are you having any issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy 8 in Production
I am thinking about going. On Mon, Sep 24, 2012 at 12:25 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Ok...being no one stepped up and took the baitI'm just kidding. Apparently an ill fated attempt at some Monday humor. On a side note...anyone going to RUG this year? I'm going to be there for the first time and greatly looking forward to it. -Original Message- From: Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:42 PM To: 'arslist@ARSLIST.ORG' Subject: Remedy 8 in Production So, I put ITSM 8.0 into production this morning and was wondering if anyone else has done the same yet, and are you having any issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy 8 in Production
LJ, Actually, not so much a Monday humor topic after all. AR System and ITSM 8.0 are both up and running in production in multiple customer sites -- and have been for probably a month now. We have introduced a new release model where we have a limited release to a very small group of customers and bring them up and running in production before the GA date of a release as further checks on the stability and quality of releases. So, the 8.0 release is up and running in production already in several sites. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8 in Production Ok...being no one stepped up and took the baitI'm just kidding. Apparently an ill fated attempt at some Monday humor. On a side note...anyone going to RUG this year? I'm going to be there for the first time and greatly looking forward to it. -Original Message- From: Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:42 PM To: 'arslist@ARSLIST.ORG' Subject: Remedy 8 in Production So, I put ITSM 8.0 into production this morning and was wondering if anyone else has done the same yet, and are you having any issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy 8 in Production
Humor on my part because today was the announcement (delayed) by David earlier today, with it actually being released on Friday. I unfortunately wasn't part of the Beta this time around so I had no inside knowledge of what was happening any more than anyone else. I'm personally excited about being able to try out some of the features I read about this morning. I, along with others I'm sure, am very happy that BMC is taking a stance of ensuring things are working 'as advertised' before advertisements start...there have been a number of rocky releases over the years that at times make you wonder if a particular feature was even tested before it went out the door, so a greater focus on testing and reliability will always be a hit with this crowd. Thanks for all you do for us Douglook forward to meeting you in 3 weeks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, September 24, 2012 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8 in Production LJ, Actually, not so much a Monday humor topic after all. AR System and ITSM 8.0 are both up and running in production in multiple customer sites -- and have been for probably a month now. We have introduced a new release model where we have a limited release to a very small group of customers and bring them up and running in production before the GA date of a release as further checks on the stability and quality of releases. So, the 8.0 release is up and running in production already in several sites. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8 in Production Ok...being no one stepped up and took the baitI'm just kidding. Apparently an ill fated attempt at some Monday humor. On a side note...anyone going to RUG this year? I'm going to be there for the first time and greatly looking forward to it. -Original Message- From: Longwing, LJ CTR MDA/IC Sent: Monday, September 24, 2012 12:42 PM To: 'arslist@ARSLIST.ORG' Subject: Remedy 8 in Production So, I put ITSM 8.0 into production this morning and was wondering if anyone else has done the same yet, and are you having any issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Cloud Lifecycle Management (CLM) Consultant Opportunity
Hello All, Windward, a Service-Centric IT firm known for strategically helping our clients develop and implement highly efficient technology solutions, seeks a BMC Cloud Lifecycle Management (CLM) Consultant. The ideal candidate will be responsible for the design review and implementation of a CLM 2.0 installation for a premier client, ensuring best practices are applied and that the product is scalable. Five years’ experience working with BMC CLM product suite-comprising technologies (Remedy, Atrium CMDB, Atrium Orchestrator, Proactive Net, and BladeLogic products) is required. The engagement is expected to run for three months. Learn more about the opportunity here: https://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=355. Please contact me directly for more details! Stacey Trammel Technical Recruiter Windward IT Solutions Phone: 703-812-0119 stram...@windwardits.com http://www.linkedin.com/in/staceywebb 2300 Corporate Park Drive, Suite 400 Herndon, Virginia 20171 Visit Windward’s Careers Page to view all of our job opportunities: http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITScws=1 Website: www.windwardits.com **Follow us on Twitter: http://twitter.com/windwardcareers AND http://twitter.com/windwardits LinkedIn: http://www.linkedin.com/company/15364 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: functional role question
Hi, it is not a role but a permission = Incident Config. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 24 September 2012 19:36 To: arslist@ARSLIST.ORG Subject: functional role question ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 8.0 in Production
Congratulations to the BMC Team on the 8.0 GA! The U.S. House of Representatives participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. See everyone at WWRUG12! Regards, Michael Gould Manager, Remedy Systems U.S. House of Representatives ARS 8.0.00 ITSM 8.0.00 Solaris 10 Oracle 11gR2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: functional role question
Thanks Natalie and Carl Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, September 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: functional role question ** Hi, it is not a role but a permission = Incident Config. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 24 September 2012 19:36 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: functional role question ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Mid-Tier on SSL
Hello Listers; Does anyone have any suggestions or best practice recommendations for putting the Remedy Mid-Tier on Secure Socket Layer? Seems most of the BMC docs refer to the using the web server (Apache, Tomcat) for SSL? R Ray Palla Sr. IT/Remedy Consultant Description: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Description: D:\INSONA\Graphics\Logos\INSONA-Logo.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com Description: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif http://www.linkedin.com/pub/1/544/598 Professional Profile http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.gif
Re: Remedy Mid-Tier on SSL
It's pretty simple, just follow your web server's steps for installing the cert file and configuring the web server for SSL. You will of course have to obtain an SSL certificate for your server. There's nothing that has to be done beyond that in the Mid-Tier, it's all related to the web server config. Consult the documentation for your flavor of web server.I configured it on our Apache/Tomcat servers (on Linux boxes), it was about 5 steps. Took about 30 minutes once I figured out the steps and how to apply the cert. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Monday, September 24, 2012 5:01 PM To: arslist@ARSLIST.ORG Subject: Remedy Mid-Tier on SSL ** Hello Listers; Does anyone have any suggestions or best practice recommendations for putting the Remedy Mid-Tier on Secure Socket Layer? Seems most of the BMC docs refer to the using the web server (Apache, Tomcat) for SSL? R Ray Palla Sr. IT/Remedy Consultant [cid:image001.jpg@01CD9A77.02E80C00] [cid:image002.jpg@01CD9A77.02E80C00] Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.commailto:ray.pa...@insona.com [cid:image003.gif@01CD9A77.02E80C00] Professional Profilehttp://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.gif
WWRUG12 - Breaks All Records! (And the confidence a Remedy Rockstar tattoo provides)
So I can tell you with confidence that we have the Greatest number of sessions EVER at a WWRUG event since we started putting it on in '09 (over 100 Breakout Sessions this year and we had to add another room to our normal schedule of five rooms every day). We have (according to my sources) the highest number of registrations to date this year for any WWRUG we have ever put on for you (and we still have 20 days to go)! Plus (S)...I just re-ordered 1000 of the Remedy Rockstar tattoos made famous by all of you at our Celebration in '10. Perhaps I should give you a few key reasons to attend WWRUG12 this year (In no particular order - Credit: Doug Mueller): 10. The Greatest Number of Breakout Sessions to date for a WWRUG event. (http://www.wwrug12.com/breakouts.html) 9. Renewed Vigor for Evening with Engineering (No one leaves until all questions are addressed - including Darius and Doug - note: alcohol may be involved) 8. Access to BMC Engineers, Product Managers, and Technical folks (at least three folks from Support are going to be there and one of them, Carin Sinclair, is going to present on how to get the most out of your support calls by leveraging logs etc.) 7. You get to see all of our Sponsors and visit their booths to see/touch/test drive some really cool new/updated tools/apps including the centrally located BMC booth! (http://www.wwrug12.com/sponsors.html) 6. Entertainment - We are brining back The Brew this year (http://www.brewmusic.com/) - but they will be doing two Smooth Jazz sets for us this year, plus our very own Remedy Rockstar band including guest appearances by some of our own Remedy crowd (you will just have to come to find out who!). 5. You get to see the new tattoo we have created for this year's conference (plus we will have some more Remedy Rockstar tattoos for when you are out strolling the streets at night in your Hawaiian shirt - make sure you roll up your sleeves to reveal your ink, Theresa...) 4. Great food (trust me we have tried it!) 3. Lots of nearby activities, restaurants, shopping, etc. (https://maps.google.com/maps?f=qsource=s_qhl=engeocode=CQSsqW8jx6h4FeqnOQIdVB68-CknFWMju8yPgDE9hgdwL7bS-gq=restaurants,+loc:+The+Fairmont+San+Jose+Hotel,+170+South+Market+Street,+San+Jose,+CA+95113aq=sll=37.332631,-121.04sspn=0.010988,0.026071vpsrc=0t=hie=UTF8hq=restaurants,hnear=ll=37.332972,-121.888976spn=0.010988,0.026071z=16) 2. Great weather outside and no smoking inside (we heard you at the Hard Rock last time)! 1. You get to see all of your ARSList and WWRUG friends! If you haven't registered and need to quickly, here are the links to the hotel and conference: Hotel: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=7740428 Conference: https://www.amireg.com/reg.cfm?regwebID=401 Looking forward to seeing you all in San Jose next month! Phil Bautista WWRUG Technical Sessions Director (or whatever I am being called today) http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: functional role question
I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: functional role question
Yes, the ITSM Permissions_Roles Utility is pretty handy. It addressed Incident Templates, but not Decision Trees. Thanks Pat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: functional role question
My bad… it does address Decision Trees. It’s the first line listed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: functional role question ** Yes, the ITSM Permissions_Roles Utility is pretty handy. It addressed Incident Templates, but not Decision Trees. Thanks Pat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 5:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: functional role question
It does too address decision trees – on the Incident/Problem tab. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 4:45 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** Yes, the ITSM Permissions_Roles Utility is pretty handy. It addressed Incident Templates, but not Decision Trees. Thanks Pat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 5:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: functional role question
I don’t know who sabrown is but kudos to him or her for this neat little utility. I created an Access db with this info, but I didn’t have time to make it really slick, so I end up having to page through ALL the functional roles and permissions until I find the one I need. (Luckily I generally at least know whether what I need is permission or functional role!) This is cool because you punch in what behavior you need and it tells you what permission or functional role gives that. However, one potential ‘gotcha’ I see with this is when a functional role or permission provides multiple app behaviors and you’re okay with users getting one behavior but not the other – if I pick Add or Remove Support Staff from Support Groups, for instance, I don’t see something cueing me that Support Group Admin also gives Access to Modify Incident Templates. At least with permissions, I think ITSM lets you see everything the permission lets a user do at the time you go to add it, but I don’t remember offhand whether it shows the equivalent info with functional roles. In the end, it still boils down to the need to really know both the permissions and the functional roles. – what they do and how willing you are to take on the headaches associated with whatever problems your users create for themselves using their shiny new privileges! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 4:22 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
fyi on work-info update from xx to 7.6.x
Hey all, FYI for anyone upgrading to 7.6.04 The upgrade process nor DDM will catch work-info notes where detailed description (notes) is null. In our case many users made work-info notes and just typed a quick summary and nothing in the notes (detailed description). In 7.6.04 BMC only use detailed description and do a left 100 char to insert into description (summary) for new entries. Well that doesn't help those existing entries where user has not entered work-info detailed description and therefore the work-info tables show a null line. We had to issue a sql update to fix: update HPD_WorkLog set Detailed_Description = Description where Detailed_Description is null; update PBM_Investigation_WorkLog set Detailed_Description = Description where Detailed_Description is null; update CHG_WorkLog set Detailed_Description = Description where Detailed_Description is null; update WOI_WorkInfo set Detailed_Description = Description where Detailed_Description is null; Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Mid-Tier on SSL
Where you make the change all depends on your software stack. Are you using a web server? Which one? If not, what J2EE container are you using? Are you using a load balancer? The SSL configuration is typically done at the endpoint that the user agent connects to. This could be the load balancer, if you use one; it could be the web server, if you use one; or it could be the J2EE container. There have been a number of conversations around how to do something with the web tier, but very little information about the software/hardware stack in use. The implementation specifics depend on what you are using. Best suggestion for everyone on the list who wants to know how to do X with the web configuration (context path, ssl, etc.) is to outline your software/hardware stack as it pertains to the web tier. Axton Grams On Mon, Sep 24, 2012 at 5:01 PM, Ray Palla ray.pa...@insona.com wrote: ** Hello Listers; ** ** Does anyone have any suggestions or best practice recommendations for putting the Remedy Mid-Tier on Secure Socket Layer? ** ** Seems most of the BMC docs refer to the using the web server (Apache, Tomcat) for SSL? ** ** R ** ** *Ray Palla* Sr. IT/Remedy Consultant [image: Description: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg] [image: Description: D:\INSONA\Graphics\Logos\INSONA-Logo.jpg] *Mobile:* 512-917-1739 *Time Zone:* Central *Email:* ray.pa...@insona.com [image: Description: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] *Professional Profile http://www.linkedin.com/pub/1/544/598* *INSONA Corporation* http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
