Re: Which Flashboard Variables Are Collecting Data
Open the form FB:Variable. Here you must check the variables that are enable and are collecting history or summary info. Since it is a vendor form, you can't do complex searches. So I recommend you to search only for enabled variables and make a simple report indicating the content of Collect History, Collect Sumari and Variable Name fields. You can also list other values if you want like the periodicity, etc. You can also check the FB:History, to see the latest measures and to confirm how many measures have been created for a variable during the last week (and estimate the database space). The relationship between FB:Variable and FB:History is the Variable System ID. FB:History is stored at the database, but FB: Variable don't (it's a vendor form). Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Oct 2, 2012 at 8:56 PM, Cecil, Ken kce...@hubbell.com wrote: ny hints are welcome. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SLM Question
I did a little more digging for my own refresh on this topic. You can't beat arinside documentation tool for these type of questions. Thanks to Misi for making it readily available for the group. As the other post mentioned it is indeed coming from Incident Manager functional role of the Support Group(either Assignee Group or Owner Group) based on your SLA configuration. 1) HPD Service Target Escalation filter creating a notification record with flag 'Functional Role' = Incident Manager 2)Notification process getting the email id Form: Schema: [image: schema.gif] CTM:SupportGroupFunctionalRolePeopleLookUphttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/index.htm Qualification: 'Support Group IDhttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100079.htm' = $Support Group IDhttp://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_100079.htm$ AND 'Functional Rolehttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100171.htm' = $Functional Rolehttp://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_100171.htm$ AND 'Notification Availabilityhttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100846.htm' = Yes You can validate it from the below workflow. http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNTSVTMgrAssignGrp_888_SetTag.htm http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNTSVTMgrOwnerGrp_890_SetTag.htm http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNotificationGenerator_899_PNPC~60~21.htm http://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_303704100.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADDM to CMDB
Hi, I am not sure about what the message means, but personally would check the following. Can you ping/access the Remedy server from the ADDM server. Does the user the CMDB sync is configured with in ADDM have necessary privileges in Remedy (you can check by logging to Remedy as that user and checking if you can access CMDB and the BMC.ADDM dataset). Finally, turn on logging on the Remedy server and try to identify what commands are issued by ADDM to see where the issue might be. There are also logs on the ADDM side that might shed some light. Hope the above helps. Jiri Pospisil Remedy Specialist, IT Production [cid:image001.jpg@01CDA14C.E4854CA0] [cid:image002.gif@01CDA14C.E4854CA0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: 02 October 2012 21:04 To: arslist@ARSLIST.ORG Subject: ADDM to CMDB ** Hi, We are trying to synch ADDM 8.2 into the CMDB 7.6.4. We created the BMC.ADDM dataset, added the CMDB server to the /etc/hosts file and restarted the services. The test connect from ADDM to the CMDB fails. Error displays: 32 VM for an atrium connection. The connection test failed. Dataset not found. The dataset BMC.ADDM is the configured dataset and shows in the CMDB dataset tables. Does anyone know what is causing this connection from ADDM to the CMDB to fail? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.gif
Re: If BMC Remedy had a theme song
Just found out that a band in South Africa (Seether) has a song called Remedy . (These guys are currently on-tour in the US.) This is especially for those that like post-grunge/alternative/metal genres: http://www.youtube.com/watch?v=FZLILV18ut8 Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: 31 August 2012 18:57 To: arslist@ARSLIST.ORG Subject: Re: If BMC Remedy had a theme song ** Money for nothing!!! AWESOME!! Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 31, 2012 at 6:51 PM, Howard Richter hbr4...@gmail.commailto:hbr4...@gmail.com wrote: Money for Nothing - Dire Straits _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BOXI needed for ITSM 8.0, 7.6.04
Hi John, we support webSSO so yes perhaps! Also we integrated with active directory for pass through. thanks! On Wed, Oct 3, 2012 at 4:17 AM, John Baker jba...@javasystemsolutions.comwrote: Yurbi. Very nice. But I spotted a login page - SSO Plugin for Yurbi, perhaps? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *David A. Ferguson *Yurbi® - Bring Your Data to Life http://www.yurbi.com* * Work: 571-354-0515 Fax: 702-974-2704 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SLM Question
Thanks all for the help! Geri Shaw Process Quality Lead T 281.584.5052 C 713.256.4485 F 281.584.2525 [cid:image003.png@01CDA13C.92F56D80] From: patchsk [mailto:vamsi...@gmail.com] Sent: Wednesday, October 03, 2012 3:41 AM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Shaw, Geri 000 Subject: Re: SLM Question I did a little more digging for my own refresh on this topic. You can't beat arinside documentation tool for these type of questions. Thanks to Misi for making it readily available for the group. As the other post mentioned it is indeed coming from Incident Manager functional role of the Support Group(either Assignee Group or Owner Group) based on your SLA configuration. 1) HPD Service Target Escalation filter creating a notification record with flag 'Functional Role' = Incident Manager 2)Notification process getting the email id Form: Schema: [schema.gif] CTM:SupportGroupFunctionalRolePeopleLookUphttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/index.htm Qualification: 'Support Group IDhttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100079.htm' = $Support Group IDhttp://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_100079.htm$ AND 'Functional Rolehttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100171.htm' = $Functional Rolehttp://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_100171.htm$ AND 'Notification Availabilityhttp://rrr.se/itsmdoc/itsm764arinside/schema/CTM~3aSupportGroupFunctionalRolePeopleLookUp/fld_100846.htm' = Yes You can validate it from the below workflow. http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNTSVTMgrAssignGrp_888_SetTag.htm http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNTSVTMgrOwnerGrp_890_SetTag.htm http://rrr.se/itsmdoc/itsm764arinside/filter/HPD~3aINC~3aNotificationGenerator_899_PNPC~60~21.htm http://rrr.se/itsmdoc/itsm764arinside/schema/NTE~3aSYS-NT%20Process%20Control/fld_303704100.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image003.png
Re: Status Reason Selection Code (UNCLASSIFIED)
UNCLASSIFIED I ran into the same problem myself when trying to add an additional value. These are the steps that support told me to use and it worked: When you get to the SYS:Status Reason Menu for do a search for the HPD:HelpDesk under Form Name, The Status value you are looking to add extra values to in the Character Field Value field and do a search. Look over all entries keeping an eye on the Menu Order 1 field and Selection Code filed as these two fields are unique. Select the last record and press Ctrl + T, all values are copied to a new record where the Selection Code and Menu Order and now editable. Change those values to a unique value. Hope this helps. V/R, Sue Jackson UNCLASSIFIED ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADDM to CMDB
First, I would double check that the ADDM user has Asset Admin permissions. If so, I would look at BMC.CORE.CONFIG:BMC_Dataset_ and ensure that Asset Admin is listed in the CMDBRowLevelSecurity and possibly the CMDBWriteSecurity fields if adding it to the first doesn't solve it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, October 02, 2012 3:04 PM To: arslist@ARSLIST.ORG Subject: ADDM to CMDB ** Hi, We are trying to synch ADDM 8.2 into the CMDB 7.6.4. We created the BMC.ADDM dataset, added the CMDB server to the /etc/hosts file and restarted the services. The test connect from ADDM to the CMDB fails. Error displays: 32 VM for an atrium connection. The connection test failed. Dataset not found. The dataset BMC.ADDM is the configured dataset and shows in the CMDB dataset tables. Does anyone know what is causing this connection from ADDM to the CMDB to fail? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reason Selection Code
Hi, This can be achieved as follows. The Selection code cannot be modified later hence it is grayed out. The status reason selection code is not generated automatically, it has to be entered manually. Besides this selection code must match with the ID of menu item in the hidden field Status_Reason_Hidden. That means, if the custom status reason has got id as 20001 in Status_Reason_Hidden then the value of selection code for that status reason in the SYS:Status Reason Menu Item must be 20001. When selecting the status, the workflow checks for two things Firstly, status name added to status reason hidden field is present in the form SYS:Status Reason Menu Item or not. Secondly the id of the menu item matches with the selection code or not To solve the given issue the entry must be deleted (as selection code cannot be modified later) a new entry must be created with same name as added in the status reason hidden field and selection code as ID in the status reason hidden field. HTH -- Regards, Abhilash Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, October 03, 2012 2:00 AM To: arslist@ARSLIST.ORG Subject: Status Reason Selection Code ** Hello Everyone. Having an issue customizing the status reason. I am adding additional values to it on the HPD:Help Desk Form. I have added the values in status_reason_hideen field. I have added the values to the SYS:Status Reason Menu Item. However, the Selection code on SYS:Status Reason Menu Item has been greyed out and blank; i cannot modify it. When i save the new value in this form, it also does not generate automatically. I recently made the same change to WOI:WorkOrder and it worked as expected. Why is the selection code greyed out? Any assistance would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Support of multiple LDAP domains for Analytics Dashboards
Hello all, We are in the process of installing Analytics and Dashboards in our environment and integrating it in with Remedy ITSM. Currently, in our Remedy ARS system we support 4 different domains through LDAP by having 4 different entries within the AREA LDAP Configuration and having a failover timeout. What we are looking to do is to set this same logic up within Analytics and Dashboards by hainvg all 4 domains configured to use LDAP to authenticate in. Does Analytics and Dashboards support this functionality or has others implemented this or a similar solution? Looking at the Admin guides, there isn't much help regarding multiple domains. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Support of multiple LDAP domains for Analytics Dashboards
I'm not an expert but maybe you have to check the Atrium SSO solution in order to achieve that. 2012/10/3 Jamie jamie.bo...@transamerica.com: Hello all, We are in the process of installing Analytics and Dashboards in our environment and integrating it in with Remedy ITSM. Currently, in our Remedy ARS system we support 4 different domains through LDAP by having 4 different entries within the AREA LDAP Configuration and having a failover timeout. What we are looking to do is to set this same logic up within Analytics and Dashboards by hainvg all 4 domains configured to use LDAP to authenticate in. Does Analytics and Dashboards support this functionality or has others implemented this or a similar solution? Looking at the Admin guides, there isn't much help regarding multiple domains. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP authentication issue
Fred,
Nice tool. Thanks for the link.
Serouche,
We provide a link to the ldp.exe tool here :
http://www.javasystemsolutions.com/downloads/ldp.exe
It's Microsofts tool we just host it for convenience.
Good luck
Danny
Serouche,
The Login Name on an Active Directory LDAP search is usually
sAMAccountName, so in the configuration form AREA LDAP Configuration the
User Search Filter would be sAMAccountName=$\USER$
Make sure in your setup that you should be querying for the login in a
field called uid. What Danny said about using Microsoft's LDP tool (as
part of the Windows Support Tools) or another LDAP tool like the Softerra
LDAP Browser (http://www.softerra.com/download.htm) is a great
suggestion.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, October 02, 2012 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP authentication issue
Hi,
Its this line that is the issue:
*/ARSYS.AREA.LDAP FINER ldap_search_ext(dc=ads,dc=domain,dc=org,
2, uid=testman)
So under that baseDn, the query uid=testman could not be found.
Ask your domain admin to check the baseDn and use something like ldp.exe
to search for uid=testman.
Kind regards
Danny
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
Sent: Tuesday, October 02, 2012 3:50 AM
To: arslist@ARSLIST.ORG
Subject: LDAP authentication issue
hi list,
could not find any previous post with the following issue.
Here is what is in my arplugin.log file
...
1 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7404 */+VL
AREAVerifyLoginCallback -- user testman
2 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7407
*/ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback
3 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7409
*/ARSYS.AREA.LDAP FINER ldap_init(hqdcc1.domain.org, 389)
4 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7411
*/ARSYS.AREA.LDAP FINER connect timeout previously: -1
5 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7413
*/ARSYS.AREA.LDAP FINER connect timeout used: 4
6 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7415
*/ARSYS.AREA.LDAP FINER ldap_simple_bind(CN=xsldapro,OU=Service
Accounts,OU=Location,OU=New Structure,DC=ads,DC=domain,DC=org, hidden)
7 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7445
*/ARSYS.AREA.LDAP FINEST After the bind
8 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:38.7447
*/ARSYS.AREA.LDAP FINER ldap_search_ext(dc=ads,dc=domain,dc=org,
2, uid=testman)
9 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:43.4920
*/ARSYS.AREA.LDAP FINE We do not know the user
10 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:43.4923
*/ARSYS.AREA.LDAP FINER LicenseMask=1 LicenseWrite=2 LicenseFTS=0
LicenseReserved1=0 Notification=3 Email=NULL LoginStatus=1
ModificationTime=0
11 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:43.4925
*/ARSYS.AREA.LDAP FINER Groups=NULL
12 PLGN TID: 05 RPC ID: 000299 Queue: AREA
Client-RPC: 390695 /* Tue Oct 02 2012 10:40:43.4927
*/-VLFAIL
END OF LOG FILE^@
...
who is this We at line 9?
My config settings are based on what the doc says ('authentication
chain
= 'AREA - ARS', cross ref pass is checked also authenticate
unregistered
users, RPC port set to 390695)
The logs show the bind being done (line 7) but then something does not
know the user ...
any help/tips on what could be wrong is very much appreciated.
Regards
Serouche
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Support of multiple LDAP domains for Analytics Dashboards
One would have to be brave to engage with the 270+ page AtriumSSO 8 documentation. It's longer and more scary than a Harry Potter book :) And on a more factual note, OpenSSO/AtriumSSO does not remove the need for duplication of users/groups in each BMC product. That's why the JSS SSO Plugin has become a key component for BMC's larger customers who are doing exactly what Jamie requests. :) Without SSO Plugin, I think BOXI can handle multiple LDAPs. I'm not sure about Dashboards though. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDB
Hi, I have assets in the BMC.ADDM that contained total about 400,000 CIs including relationships that was propogated to different tables. We are using Impact Model Designer and need to build a service model. To create the service model, the user needs access to the components that are in the BMC.ADDM dataset. With Impact Model Designer, the user has to create the model in their sandbox. Unfortunately, we do not have a standard naming convention for components so I cannot just copy specific CIs. If I copy all of the data from the BMC.ADDM dataset into the user's sandbox - will this cause in problems? (outside of the fact that we have duplicate CIs in another dataset? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Username Token authentication method
its possible. I have done that before. you just need to map the username and password fields in the mapping. It works just fine. Have you tried and faced some problem? -Karthik On 3 October 2012 21:30, Team Remedy team.rem...@libero.it wrote: Hi, Is it possible consuming a web service with Username Token authentication method from BMC Remedy Administrator 7.1 (ARServer 7.1) through a filter with a set field action? In the guide 69394.pdf (Integrating with Plug-ins and Third-Party Products) there isn't reference at this method. Any help anyone can give me would be greatly appreciated. Thanks David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RESOLVED RE: ADDM to CMDB
Thanks everyone. The solution was to check the permission on the account. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, October 03, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: ADDM to CMDB ** First, I would double check that the ADDM user has Asset Admin permissions. If so, I would look at BMC.CORE.CONFIG:BMC_Dataset_ and ensure that Asset Admin is listed in the CMDBRowLevelSecurity and possibly the CMDBWriteSecurity fields if adding it to the first doesn't solve it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, October 02, 2012 3:04 PM To: arslist@ARSLIST.ORG Subject: ADDM to CMDB ** Hi, We are trying to synch ADDM 8.2 into the CMDB 7.6.4. We created the BMC.ADDM dataset, added the CMDB server to the /etc/hosts file and restarted the services. The test connect from ADDM to the CMDB fails. Error displays: 32 VM for an atrium connection. The connection test failed. Dataset not found. The dataset BMC.ADDM is the configured dataset and shows in the CMDB dataset tables. Does anyone know what is causing this connection from ADDM to the CMDB to fail? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 - preconference sessions
Phil has told you about the great break out sessions that are scheduled formWWRUG12. We are also have a few great preconference sessions. These are three hour sessions put on by some of our vendors We have the following scheduled for Monday: BMC Analytics for BSM User - Lenny Warren, Rapid Technologies Gathering Requirements for your BMC Service Request Catalog - Paul Buffington, Effective Technologies RRR License Review on YOUR System - Misi Mladoniczky RRR Scandinavia AB BMC Analytics for BSM Adminster - Lenny Warren, Rapid Technologies RRR Log Performance Health Check on YOUR System - Misi Mladoniczky RRR Scandinavia AB Dave Shellman Office Manager ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Multi-Tenant Approval Signature Escalations
Good afternoon, I have an unusual request that I am working through, and hope that someone here has an idea that may work to implement different signature escalations on different approvals within the same process. Basically, we have two different Change Management processes in ITSM 7.6.4. To facilitate this, I have created different records in: - Support Groups under fake Companies that just hold Support Groups - Approval Process Configuration - Process Flow Configuration - Approval Mappings Despite those being different, I am mostly using the out of the box Approval Process Definitions. So for example, between both divergent company processes, the auditors can always see that both sides of the company completed their approvals in the Change Level - Implementation phase. A request has been made to allow one of the companies to do signature escalations for specific approval mappings. In this example, for the Change Level - Implementation phase, we are being asked to provide the capability for two different Approval Mappings: 1. Business Owner (a manager on the business side, usually mapped based on of a Product Name or a Service.) The Change Request should sit in a pending approval status until this individual or an alternate approves it. 2. I.T. Infrastructure Approvals, which begin with the Change Manager, which then escalates to the infrastructure director after two hours, which then updates to the CIO over this side of the organization after an additional two hours, which then updates to a Support Group featuring all I.T. Management within that support organization after one hour, at which point when the full time is up, the Change Request is automatically approved. The two main issues I have are: 1. I don't see any way to set up the Approval Process Definitions to escalate differently in a multi-tenant manner. It looks like I need to set up a different Approval Process Definition similar to the Change Level - Implementation one, but trigger it from a different Approval Process Configuration. 2. I don't see any way to be able to escalate approvals up a chain like this, only to send notifications or do an automatic approval. What I think may be the best solution for this is to simply set the I.T. Management group (or a subset of it in a new Support Group) in the Approval Mapping, which notifies all of them and gives them all an opportunity to approve, but then notifies the director and CIO unnecessarily. I'm not sure if there's some way to use the Level field on the Approver Mappings to build separate mappings for the Escalation, but I don't see how this would work conceptually. Thanks in advance just for reading this message. If you have any suggestions other than building a custom app, they would be greatly appreciated. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
