Re: WWRUG12 - Get Over It Parody lyrics
If you know the song, it's hilarious rp ---Original Message--- From: Dave Shellman To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Get Over It Parody lyrics Sent: Oct 19 '12 16:44 ** It was all in jest. Dave On Oct 18, 2012, at 8:20 PM, Bruce Sisk [LINK: mailto:siskbr...@peoplepc.com] siskbr...@peoplepc.com wrote: ** Sounds angry... Sent from my iPad On Oct 18, 2012, at 11:12 PM, Easter, David [LINK: mailto:david_eas...@bmc.com] david_eas...@bmc.com wrote: ** For those that couldnt hear (or understand) the lyrics being sung at the celebration here they are! Get Over It lyrics SONGWRITERS: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin for the W-A-T They point their crooked little fingers at Dev Studio Theyre shakin their heads sayin nothing but No. It doesnt do that and it doesnt do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin and cryin and pitchin a fit Get over it! Get over it! You say you cant develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Lets drop the support, drop it tonight You dont wanna upgrade, want your maintenance for free This aint open source its B-M-C Remedy Get over it! Get over it! Read the documentation, itll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, youre out of control You think youre a rebel, I think youre a troll, yeah yeah yeah Yeah youre draggin your feet - the future is here You might as well accept it - your path is crystal clear If you dont adapt, we wont keep you around Instead of writing workflow youd just bring our servers down Complain about the present - youre livin in the past So come next year to WWRUG well kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you dont call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 [LINK: http://www.wwrug.com/] www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 [LINK: http://www.wwrug.com/] www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
several instances of AR System on the same box
hi list, we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? Best wishes before the ... sunny :-) here in South Germany ... week-end Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: several instances of AR System on the same box
Yes you can do that with following consideration: 1) Hardware requirement for 8.0 ( Refer 8.0 Installing Guide - Before you install Topic) 2) Compatibility Matrix (OS / Database version-patch etc - refer 8.0 compatibility matrix doc) 3) licensing requirement, you need to purge 7.5 license key and apply it for 8.0 or else you need to buy new license key for 8.0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:14 PM To: arslist@ARSLIST.ORG Subject: several instances of AR System on the same box hi list, we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? Best wishes before the ... sunny :-) here in South Germany ... week-end Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: several instances of AR System on the same box
of course we will use a new license key when the real upgrade will come. Presently my intention is only to evaluate the product and see what it looks like. So my concern is really if i can safely install the AR System 8 (for evaluation purpose of max 30 days) on the same box than my current dev and licensed AR System 7.5 ? using 2 different databases on the same RDBMS server, namely Sybase 15. I've checked the Matrix for compatibility as well. On 10/19/2012 9:53 AM, Hullule, Kiran wrote: Yes you can do that with following consideration: 1) Hardware requirement for 8.0 ( Refer 8.0 Installing Guide - Before you install Topic) 2) Compatibility Matrix (OS / Database version-patch etc - refer 8.0 compatibility matrix doc) 3) licensing requirement, you need to purge 7.5 license key and apply it for 8.0 or else you need to buy new license key for 8.0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:14 PM To: arslist@ARSLIST.ORG Subject: several instances of AR System on the same box hi list, we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? Best wishes before the ... sunny :-) here in South Germany ... week-end Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Chris Ingalls is out of the office (returning 10/22/2012)
I am out of the office until 10/22/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message Re: MVP 2012 - Congratulations LJ Longwing! sent on 10/19/2012 1:07:14 AM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: several instances of AR System on the same box
Then you are good, you can have 2 separate instances (one 7.5 and another 8.0) on same box using same database server but separate db instance (tablespace - e.g. ARSystem and ARsystem80) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: several instances of AR System on the same box ** of course we will use a new license key when the real upgrade will come. Presently my intention is only to evaluate the product and see what it looks like. So my concern is really if i can safely install the AR System 8 (for evaluation purpose of max 30 days) on the same box than my current dev and licensed AR System 7.5 ? using 2 different databases on the same RDBMS server, namely Sybase 15. I've checked the Matrix for compatibility as well. On 10/19/2012 9:53 AM, Hullule, Kiran wrote: Yes you can do that with following consideration: 1) Hardware requirement for 8.0 ( Refer 8.0 Installing Guide - Before you install Topic) 2) Compatibility Matrix (OS / Database version-patch etc - refer 8.0 compatibility matrix doc) 3) licensing requirement, you need to purge 7.5 license key and apply it for 8.0 or else you need to buy new license key for 8.0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: several instances of AR System on the same box hi list, we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? Best wishes before the ... sunny :-) here in South Germany ... week-end Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: several instances of AR System on the same box
Also if I remember it correctly you need to either have only 1 server with port mapper or no server registered with port mapper to make sure you can connect to both the server concurrently. Correct me if I am wrong here guys. Thanks, Vikrant From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Friday, October 19, 2012 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: several instances of AR System on the same box ** Then you are good, you can have 2 separate instances (one 7.5 and another 8.0) on same box using same database server but separate db instance (tablespace - e.g. ARSystem and ARsystem80) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: several instances of AR System on the same box ** of course we will use a new license key when the real upgrade will come. Presently my intention is only to evaluate the product and see what it looks like. So my concern is really if i can safely install the AR System 8 (for evaluation purpose of max 30 days) on the same box than my current dev and licensed AR System 7.5 ? using 2 different databases on the same RDBMS server, namely Sybase 15. I've checked the Matrix for compatibility as well. On 10/19/2012 9:53 AM, Hullule, Kiran wrote: Yes you can do that with following consideration: 1) Hardware requirement for 8.0 ( Refer 8.0 Installing Guide - Before you install Topic) 2) Compatibility Matrix (OS / Database version-patch etc - refer 8.0 compatibility matrix doc) 3) licensing requirement, you need to purge 7.5 license key and apply it for 8.0 or else you need to buy new license key for 8.0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: several instances of AR System on the same box hi list, we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? Best wishes before the ... sunny :-) here in South Germany ... week-end Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: several instances of AR System on the same box
Remember the hardware requirements.. 16 gig for ITSM 8, so if you have like 32 GIG of ram or more then you should be fine. and if you have Reconciliation.. Well.. you better have alot of CPU's... and it configured properly.. hope that helps.. On Fri, Oct 19, 2012 at 6:22 AM, Kulkarni, Vikrant vkulka...@columnit.comwrote: ** Also if I remember it correctly you need to either have only 1 server with port mapper or no server registered with port mapper to make sure you can connect to both the server concurrently. Correct me if I am wrong here guys. ** ** Thanks, Vikrant ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hullule, Kiran *Sent:* Friday, October 19, 2012 3:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: several instances of AR System on the same box ** ** ** Then you are good, you can have 2 separate instances (one 7.5 and another 8.0) on same box using same database server but separate db instance (tablespace – e.g. ARSystem and ARsystem80) ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Remedy Maniac *Sent:* Friday, October 19, 2012 1:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: several instances of AR System on the same box ** ** ** of course we will use a new license key when the real upgrade will come. Presently my intention is only to evaluate the product and see what it looks like. So my concern is really if i can safely install the AR System 8 (for evaluation purpose of max 30 days) on the same box than my current dev and licensed AR System 7.5 ? using 2 different databases on the same RDBMS server, namely Sybase 15. I've checked the Matrix for compatibility as well. On 10/19/2012 9:53 AM, Hullule, Kiran wrote: Yes you can do that with following consideration: ** ** 1) Hardware requirement for 8.0 ( Refer 8.0 Installing Guide - Before you install Topic) 2) Compatibility Matrix (OS / Database version-patch etc - refer 8.0 compatibility matrix doc) 3) licensing requirement, you need to purge 7.5 license key and apply it for 8.0 or else you need to buy new license key for 8.0 ** ** ** ** -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, October 19, 2012 1:14 PM To: arslist@ARSLIST.ORG Subject: several instances of AR System on the same box ** ** hi list, ** ** we are running AR Syste, 7.5 patch 7 on a Solaris 10 box with a Sybase 15. We would like to upgrade at some point to 8. Quiet soon. But by then we still need our 7.5 installation. My understanding is that I could install the AR System 8 on the same box using a new DB on the same Sybase server. Can anybody confirm that please? Is there any specifics to pay attention to? Are there any known issues with such config? ** ** Best wishes before the ... sunny :-) here in South Germany ... week-end ** ** Serouche ** ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Approval Rule to stop a rejection from closing the process.
When an Ad-Hoc approval is created and 3 aprovers are manually added then one of the approvers rejects the other 2 approvals are closed and the Approval process is finished. Is there a rule that I can set up in my Ad-Hoc process that will stop the other two approvals from being closed? The goal is to allow all three of the approvers a chance to approve or reject. My first try was to create a Completion Rule and set the Run If qalification to $Total Pending$ = 0. The idea being that even if one is rejected the other two are pending and this would send the approval cycle back to the 'Prep Next Approver' stage. Thanks in advance for your input. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process.
Do you have some conditions that must be met? In your example of three approvers, do they all have the same weight? For example, if the I.T. Manager and I.T. Director are added as approvers and either one can approve and have it still go through, but if the Business manager is added and they can override everyone else, it gets sticky. Also, do you have a static number of approvers or could it be any number? Either way, you may have to look at averaging the approves versus rejected items. In any case, you're potentially getting into some very complex requirements since you have to take into consideration each and every possibility. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of fikebr Sent: Friday, October 19, 2012 9:12 AM To: arslist@ARSLIST.ORG Subject: Approval Rule to stop a rejection from closing the process. When an Ad-Hoc approval is created and 3 aprovers are manually added then one of the approvers rejects the other 2 approvals are closed and the Approval process is finished. Is there a rule that I can set up in my Ad-Hoc process that will stop the other two approvals from being closed? The goal is to allow all three of the approvers a chance to approve or reject. My first try was to create a Completion Rule and set the Run If qalification to $Total Pending$ = 0. The idea being that even if one is rejected the other two are pending and this would send the approval cycle back to the 'Prep Next Approver' stage. Thanks in advance for your input. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process.
The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver rejects. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process.
Set it to be an All Must Sign approval in the Approval Rules. Rick On Oct 19, 2012 7:33 AM, fikebr b...@jbfike.com wrote: The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver rejects. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 Friday
Sh! Not making noise for the benefit of our party guests last night! Breakfast today is in the Imperial Ballroom - where the Tech Showcase was yesterday. Open now, runs through 9 am, lots of coffee. Dave Shellman was last seen updating the list of repeat sessions for 9, 10 and 11 AM. Those are posted on the monitors in the hallway outside the Garden and California rooms. Closing ceremony and lunch (boxed, to go) in Regency after that. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Congratulations LJ. You definitely deserve it. Enjoy the lifetime supply of Twinkies! From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, October 18, 2012 5:13 PM Subject: MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process.
You should be able to do this with a Completion rule and 2 Statistical Override Rules The Completion Rule needs a Run if like (($Total Approved$ + $Total Rejected$) = $Total Signatures$) The Statistical Override Rules (One Approved, One Rejected) will be dependent on if you still want the process rejected from 1 reject or a percentage of Rejects vs. Approvals or All must reject. The following is from an All Must Reject Approve Statistical Override Run if: ($Total Approved$ + $Total Rejected$ = $Total Signatures$) AND $Total Rejected$ != $Total Signatures$ Reject Statistical Override Run If: $Total Rejected$ = $Total Signatures$ Greg Givens (Contractor) Network Applications Support Navy Personnel Command -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of fikebr Sent: Friday, October 19, 2012 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Rule to stop a rejection from closing the process. The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver rejects. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Don't know this person
HI All, Have been around ARS 6.3 for a long time but moving to ITSM 7.6.04 is in some ways like stepping on another planet. Have a requirement to create Incident either via email or web services and plan on using the HPDL:IncidentInterface_Create form. In this situation the person making the request will not be in the People form. OOB if the First Name* and Last Name* or First Name+ and Last Name+ don't match, I get an error. What would be the best way to create the Incident and get around this constraint? Filter with a GoTO?, add something to error filter so it does not first in this situation? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Don't know this person
Mark, Will the submitter ever become an entry in ctm:people? If not, then you can create a service account or dummy user and hard code the info in your integration. If the user eventually becomes a record in your system and you want to update the previous record, you could parse some field nightly to match the person and update those incident records. Sent from my iPhone On Oct 19, 2012, at 9:05 AM, Brittain, Mark mbritt...@navisite.com wrote: ** HI All, Have been around ARS 6.3 for a long time but moving to ITSM 7.6.04 is in some ways like stepping on another planet. Have a requirement to create Incident either via email or web services and plan on using the HPDL:IncidentInterface_Create form. In this situation the person making the request will not be in the People form. OOB if the First Name* and Last Name* or First Name+ and Last Name+ don’t match, I get an error. What would be the best way to create the Incident and get around this constraint? Filter with a GoTO?, add something to error filter so it does not first in this situation? Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process.
You may need to make changes to the Approval Process Definition for the Ad-hoc approval process. View the approval process defined and check the 'If Multiple Approvers' setting. If one must sign, it will cancel out the other approvals. If All must sign then it will keep the other approval records active. Regards, Saby From: fikebr b...@jbfike.com To: arslist@ARSLIST.ORG Sent: Friday, October 19, 2012 10:33 AM Subject: Re: Approval Rule to stop a rejection from closing the process. The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver rejects. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Updates via Import into Asset
Hi John! That's not it. The leading zeros are still there. I get an error message that the ClassID can't be BMC_PRINTER (or BMC_COMPUTERSYSTEM etc) and it needs to be BMC_ASSETBASE. So I changed it in my .csv file and now I'm able to import my changes. I then just change it back to BMC_PRINTER, etc. Weird. Thanks again! Lisa On Wed, Oct 17, 2012 at 4:12 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Lisa, ** ** If the Request-ID field does not have a prefix I’ll bet that then leading zeros are missing. When you open a .csv in excel it treats Request-ID values as numbers and strips the leading zeros. You can always format the column a special case and set the template as 000, that’s 15 zeros. Save the file and it will and the Request-ID with the correct number of zeros. ** ** Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes *Sent:* Wednesday, October 17, 2012 2:09 PM *To:* arslist@ARSLIST.ORG *Subject:* EXTERNAL: Updates via Import into Asset ** ** ** Hello all!! :) We import assets into the AST:XXX forms (for example AST:Monitor). We do not use AIE. Customer imported records into the AST:Monitor form and put hyphens in the serial number and would like to take them out (the hyphens). We exported the data into a .csv file, cleared out the hyphens and now would like to import the updates. Is there an easy way to do this? I tried doing an import using the data import tool (using the Update Old Record with New Record's Data option under Handle Duplicate Request IDs by) and it wants to add this to the database, not update it. Any ideas? ARS 7.5 ITSM 7.5 Windows 2003 SQL Thanks! Lisa _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Don't know this person
That's similar to what we do. ~25-30% of our incidents are created with that form via email. I use the OOTB email engine and that form for ticket creation. I handle all the logic of how the tickets are created prior to the email being sent to Remedy. We have a faceless account called remedyemail that is used in the way Tauf mentioned. If a user sends a message and their account is wonked for some reason, the system takes the error response email and creates a different incident ticket for the admins to deal with (fix account or some other remediation). That's the main downside that it doesn't have access to the database and make that determination at the time of ticket creation. In our situation, it's very infrequent. Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Don't know this person ** Mark, Will the submitter ever become an entry in ctm:people? If not, then you can create a service account or dummy user and hard code the info in your integration. If the user eventually becomes a record in your system and you want to update the previous record, you could parse some field nightly to match the person and update those incident records. Sent from my iPhone On Oct 19, 2012, at 9:05 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** HI All, Have been around ARS 6.3 for a long time but moving to ITSM 7.6.04 is in some ways like stepping on another planet. Have a requirement to create Incident either via email or web services and plan on using the HPDL:IncidentInterface_Create form. In this situation the person making the request will not be in the People form. OOB if the First Name* and Last Name* or First Name+ and Last Name+ don't match, I get an error. What would be the best way to create the Incident and get around this constraint? Filter with a GoTO?, add something to error filter so it does not first in this situation? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Netcool WSDL Integration with Remedy 7.6.01
Ok so do you have a suggestion for the Soap header that I can use? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Netcool-WSDL-Integration-with-Remedy-7-6-01-tp7580817p7583874.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Illegal Group Reference error during data import
This turns out to be one of the strangest things I've seen in a long time. BMC Support came back to me and said that they were able to import the problem records using the 8.0 Data Import tool using the Suppress Field Default Values option. Even using that option with the 7.6.04 tool didn't work but I can import the problem records using the 8.0 tool on my servers. My support tech is submitting this as a defect for the 7.6.04 tool. -Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Rule to stop a rejection from closing the process. Resolved
The All Must Approve flag does not change the way rejections work but I used the method suggested my Mr Greg Givens (strangely I got the same exact suggestion from BMC at almost to the same time as Greg's post) and that worked exactly as I wanted. Thanks for all your helpful suggestions. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104253.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AIF and Overlays
Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL’s and selecting ‘Create Overlay’. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Work Order and Service Request - work info notifications
We have ITSM 7.6.4, with Service Requests creating Work Orders. Users have requested notifications in two circumstances: 1. A Work Order fulfiller puts a question into a Work Info entry to request extra information from the Service Request-er - notify the Service Requester. 2. A Service Request-er adds Work Info entry onto Service Request - notify Work Order fulfiller. It seems like the pieces for this are there (SRS-REQ-NotifyEndUser message, for example), but I'm having problems nailing down the circumstances under which they occur. Is this listed somewhere in the docs someone can point me to, or otherwise explain how to make this happen? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG BMC Sale Rumors
Did anyone hear any good rumors at the RUG concerning the reports that BMC was hiring Bank of America to help it get sold? I'm sure that after a few too many drinks some of the BMC folks probably let go some secrets concerning this. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Hey Tauf, I am creating AIF's for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL's, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF's to the OOB workflow. The issue is that in order to use 'Best Practice Customization Mode' one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.govmailto:joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Ok so I tried creating an overlay of the SRM application and it did what I thought it would. It created the overlay of just the application itself. It did not touch the forms or any of the workflow associated with it. So at this point I am back to touching each piece of workflow individually. I may open a ticket with BMC on Monday about it to see what they say I should be doing since it is their recommendation that I use the OOB workflow instead of making copies like we did in the pre 7.6.04 SRM system. From: Joshua Taylor Sent: Friday, October 19, 2012 3:52 PM To: 'arslist@ARSLIST.ORG' Subject: RE: AIF and Overlays Hey Tauf, I am creating AIF's for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL's, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF's to the OOB workflow. The issue is that in order to use 'Best Practice Customization Mode' one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.govmailto:joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
My personal (as in don't make any decisions based on this, especially financial) opinion is that since BMC shares have stabilized from the massive freefall of last year and reached a bottom of around $31/share earlier this year, potential buyers may wait to see if BMC's sales stabilize. I'm not sure that BMC's competitors are doing all that well either, as it seems like the software industry in general isn't doing great unless you can hop on the buzzword train. It seems like BMC is trying really hard to do that since they have put so much attention on marketing their cloud computing management tools. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Friday, October 19, 2012 3:43 PM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors ** Did anyone hear any good rumors at the RUG concerning the reports that BMC was hiring Bank of America to help it get sold? I'm sure that after a few too many drinks some of the BMC folks probably let go some secrets concerning this. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Have you searched the ARS List archives. I seem to remember something about using the Driver program to script creating overlays. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joshua Taylor Sent: Friday, October 19, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Ok so I tried creating an overlay of the SRM application and it did what I thought it would. It created the overlay of just the application itself. It did not touch the forms or any of the workflow associated with it. So at this point I am back to touching each piece of workflow individually. I may open a ticket with BMC on Monday about it to see what they say I should be doing since it is their recommendation that I use the OOB workflow instead of making copies like we did in the pre 7.6.04 SRM system. -Original Message- From: Joshua Taylor Sent: Friday, October 19, 2012 3:52 PM To: 'arslist@ARSLIST.ORG' Subject: RE: AIF and Overlays Hey Tauf, I am creating AIF's for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL's, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF's to the OOB workflow. The issue is that in order to use 'Best Practice Customization Mode' one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone -Original Message- On Oct 19, 2012, at 1:27 PM, Joshua Taylor wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
All I gotta say is oracle : yes. Dell : yes IBM : please noo. Hp ; never! Sent from my iPhone On Oct 19, 2012, at 17:19, Pierson, Shawn shawn.pier...@sug.com wrote: ** My personal (as in don’t make any decisions based on this, especially financial) opinion is that since BMC shares have stabilized from the massive freefall of last year and reached a bottom of around $31/share earlier this year, potential buyers may wait to see if BMC’s sales stabilize. I’m not sure that BMC’s competitors are doing all that well either, as it seems like the software industry in general isn’t doing great unless you can hop on the buzzword train. It seems like BMC is trying really hard to do that since they have put so much attention on marketing their cloud computing management tools. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Friday, October 19, 2012 3:43 PM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors ** Did anyone hear any good rumors at the RUG concerning the reports that BMC was hiring Bank of America to help it get sold? I’m sure that after a few too many drinks some of the BMC folks probably let go some secrets concerning this. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
Jose, It's not a question that would come up. Those that do know are under legal obligations and can't say anything. Dave On Oct 19, 2012, at 1:43 PM, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: ** Did anyone hear any good rumors at the RUG concerning the reports that BMC was hiring Bank of America to help it get sold? I’m sure that after a few too many drinks some of the BMC folks probably let go some secrets concerning this. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Don't know specifically about version 8.0 But have you looked into BPCU utility that comes with the installation? There is command line option to include or exclude objects to create overlays using an xml file or a prefix. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Again not offering a solution here but you might want to look into the Developer community resources to see if there is a plugin developed and available to achieve what you want to.. There is a lot of interesting stuff there in terms of Dev Studio plugins that may save you time on something like this.. I am not saying there may be one for this particular requirement, but you might be able to resolve other issues you may be having by exploring what's available there in those resources from time to time.. Cheers Joe From: Joshua Taylor Sent: Friday, October 19, 2012 5:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Ok so I tried creating an overlay of the SRM application and it did what I thought it would. It created the overlay of just the application itself. It did not touch the forms or any of the workflow associated with it. So at this point I am back to touching each piece of workflow individually. I may open a ticket with BMC on Monday about it to see what they say I should be doing since it is their recommendation that I use the OOB workflow instead of making copies like we did in the pre 7.6.04 SRM system. From: Joshua Taylor Sent: Friday, October 19, 2012 3:52 PM To: 'arslist@ARSLIST.ORG' Subject: RE: AIF and Overlays Hey Tauf, I am creating AIF’s for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL’s, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF’s to the OOB workflow. The issue is that in order to use ‘Best Practice Customization Mode’ one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL’s and selecting ‘Create Overlay’. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
