Re: Keyboard Shortcuts in Developer Studio

[Jason Miller]

Ok, ok.  This Dev Studio Tips and Trick topic keeps coming up.  It is like
being able to use this tool efficiently is important to people :)

We were emailing off list earlier this evening and sharing some of our most
recent discoveries.  Guess it is only fair we let everybody in.

Joe/Rod, let's set a date.  This way we don't just keep saying it is coming
(it has been 3 months already).  Is it fair to say we'll publish before the
end of Feb?  That is a bit over a month.  Maybe we can under-promise and
over deliver (at with a ver. 1).

Jason


On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza  wrote:

> It is in the RUG2012 downloads page (which I think is only accessible to
> those that have access to it - participants). Now that you ask where, I
> don't think we have anything ready in the Dev Community as yet. Jason was
> our anchorman with whatever we were collecting so I'll need to circle back
> with him - maybe its not yet up there as we were still adding content to
> the
> document as it was not ready for use without the backup of a live
> presentation.
>
> What we had was good enough for use during a live presentation.
>
> So wait up on Jason to reply to this one. I'm not sure where we are at this
> point.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
> SYOS/SYOE
> Sent: Wednesday, January 23, 2013 2:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Keyboard Shortcuts in Developer Studio
>
> Don't suppose you could point me towards where that might be kept?
> Thanks,
> Roy
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
> Sent: Wednesday, January 23, 2013 12:55 PM
> To: arslist@arslist.org
> Subject: Re: Keyboard Shortcuts in Developer Studio
>
> -- Information from the mail header
> ---
> Sender:   "Action Request System discussion list(ARSList)"
>   
> Poster:   Joe D'Souza 
> Organization: Shyle Networks
> Subject:  Re: Keyboard Shortcuts in Developer Studio
>
> 
> ---
>
> This is a multi-part message in MIME format.
>
> --=_NextPart_000_007B_01CDF971.4CCC98F0
> Content-Type: text/plain;
> charset="us-ascii"
> Content-Transfer-Encoding: 7bit
>
> Look for our (Jason Miller, Rod Harris & myself - with some help from Susan
> Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
> known keyboard shortcuts there. We had a presentation done on RUG 2012, and
> it should be up there. We intend to continually update this and possibly
> host a similar presentation next RUG 2013 too..
>
>
>
> Joe
>
>
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
> SYOS/SYOE
> Sent: Wednesday, January 23, 2013 10:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Keyboard Shortcuts in Developer Studio
>
>
>
> We've recently upgraded to 8.0 and are just starting to use the developer
> studio for the first time. Is there any way to configure or define keyboard
> shortcuts in the developer studio? This would be especially useful for
> guide
> configuration as the devstudio is far more mouse intensive than the old
> administrator tool.
>
>
>
> Thanks,
>
> Roy
>
>
>
>
>
>
>
> //SIGNED//
>
> ROY ASHCRAFT, Contractor, 2 SOS/SYOE
>
> Remedy ARS Support, SAIC
>
> (402) 294-8225, DSN 271-8225
>
> roy.ashcraft@offutt.af.mil
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> --=_NextPart_000_007B_01CDF971.4CCC98F0
> Content-Type: text/html;
> charset="us-ascii"
> Content-Transfer-Encoding: quoted-printable
>
> **
>  xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
> xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
> xmlns=3D"http://www.w3.org/TR/REC-html40";
> xmlns:ns0=3D"http://schemas.microsoft.com/office/2004/12/omml";>
>
> 
>  charset=3Dus-ascii">
> 
> 
> 
> 








Look for our (Jason Miller, Rod =
Harris
& myself – with some help from Susan Palmer and others) Tips =
and
Tricks on the Dev Studio. We have enlisted some known keyboard shortcuts =
there.
We had a presentation done on RUG 2012, and it should be up there. We =
intend to
continually update this and possibly host a similar presentation next =
RUG 2013
too..

 

Joe

 









From: =
Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR =
USAF AFWA
2 SYOS/SYOE
Sent: Wednesday, Jan

Re: License question

[Easter, David]

The ITSM Suite user license bundle that you'd need is the Service Management 
Specialist.  

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have a license type required, but would they need to have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 862-2377
> Alternate: (603) 862-4242
> paul.hodg...@unh.edu
> http://accounts.unh.edu
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Real number fields and the Precision property..

[Joe D'Souza]

Thanks Doug, Misi, Ben.

I thought it traditional mathematical/arithmetic meaning of real or decimal
numbers where what you enter would be what it is saved as.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, January 23, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real number fields and the Precision property..

Just to make sure there is no confusion...

One sentence in the message below  "Decimal fields can not stores the
exact..." is incorrect.  It should be

Decimal fields CAN store the exact digits you enter.

This is just a typo as the paragraph is correct, but I wanted to make sure
that there was no confusion.


Real numbers are "floating point" numbers.  They are stored in a "floating
point" format that consists of the number and a "power of ten to say where
the decimal point goes".  So, 1 trillion is stored as 1 and to the 12th
power of 10.  Precision is the number of digits of accuracy of the initial
number -- regardless of where the decimal point falls.  In addition,
"floating point" numbers are not guaranteed to be exact.  Their storage
format is an approximate format.  If you have a number that has 8 or more
digits, you will frequently find that the stored number is just slightly
different in the final digits than you saved.  This is typical and expected
of this data format.

Decimal numbers are really character strings to make sure that they are
EXACT.  One trillion would be stored as 1.

Decimal numbers require more overhead and they have a limit of about 30
digits total so you cannot represent say 1.23 x 10 to the 500 like you can
with floating point numbers.

Precision is a display property only for real fields.  Floating point
storage is a fixed format and there is no precision within the format.
Decimal precision on the other hand is enforced and modifies the value
stored to be consistent with the defined precision.  The values are stored
as strings and can therefore be adjusted to the exact definition specified.

Also note

Currency fields use the Decimal type format because any currency
calculations must be exact.  This is just in case you were concerned with
the mention of "exact" and "not exact" of the real and decimal data types.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 12:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real number fields and the Precision property..

Hi,

A real number precision is just a display property. The would be stored as a
floating point number in the database. This means that the number might or
might not be able to store the exact value you intend it to store.

Decimal fields can not stores the exact digits you enter, and you can not
store any other precision than the one you specified for the field. It is
stored as a string in the database.

I use decimal fields a lot, as they are exact.

When using Real values, you have to use the ROUND-functions much more.

In you rexample. Try to store 0.1234567891. I would be that it will store
more
decimal digits as you have fewer significant digits in total.

Best Regards - Misi, RRR AB, http://rrr.se

> I've barely (if at all) used real or decimal fields in a long time, so I
do
> not recall if this was ever working like how I would expect it to, bearing
> in mind the true mathematical meaning of the term precision used with
> decimal or real numbers.
>
>
>
> How does the AR System store Real Number fields when a certain precision
> level is selected as its property? For e.g. if I choose a Real Number
field
> to have a precision of 10, if I stored a number 2341.1234567891, I would
> expect Remedy to display 2341.1234567891 as the value that was stored
after
> the commit. However it displays 2341.123457 after rounding up, which I
> find to be strange. And in the database, it stores only 2341.123457.
>
>
>
> Precision, thus I have noticed is the total count of digits BOTH before
and
> after the decimal point in Remedy AND NOT the count of digits after the
> decimal point which according to me would be a traditional definition. Is
> this a bug?
>
>
>
> I am messing around with AR System 7.6.04 Patch 003 installed on Windows
> 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to
> know my environment.
>
>
>
> Cheers
>
>
>
> Joe

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Re: Real number fields and the Precision property..

[Misi Mladoniczky]

Sorry Doug, that was indeed a typo...

/Misi

> Just to make sure there is no confusion...
>
> One sentence in the message below  "Decimal fields can not stores the
> exact..."
> is incorrect.  It should be
>
> Decimal fields CAN store the exact digits you enter.
>
> This is just a typo as the paragraph is correct, but I wanted to make sure
> that
> there was no confusion.
>
>
> Real numbers are "floating point" numbers.  They are stored in a "floating
> point"
> format that consists of the number and a "power of ten to say where the
> decimal
> point goes".  So, 1 trillion is stored as 1 and to the 12th power of 10.
> Precision
> is the number of digits of accuracy of the initial number -- regardless of
> where
> the decimal point falls.  In addition, "floating point" numbers are not
> guaranteed
> to be exact.  Their storage format is an approximate format.  If you have a
> number
> that has 8 or more digits, you will frequently find that the stored number is
> just
> slightly different in the final digits than you saved.  This is typical and
> expected
> of this data format.
>
> Decimal numbers are really character strings to make sure that they are EXACT.
>  One
> trillion would be stored as 1.
>
> Decimal numbers require more overhead and they have a limit of about 30 digits
> total
> so you cannot represent say 1.23 x 10 to the 500 like you can with floating
> point
> numbers.
>
> Precision is a display property only for real fields.  Floating point storage
> is a
> fixed format and there is no precision within the format.  Decimal precision
> on the
> other hand is enforced and modifies the value stored to be consistent with the
> defined precision.  The values are stored as strings and can therefore be
> adjusted
> to the exact definition specified.
>
> Also note
>
> Currency fields use the Decimal type format because any currency calculations
> must
> be exact.  This is just in case you were concerned with the mention of "exact"
> and
> "not exact" of the real and decimal data types.
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, January 23, 2013 12:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Real number fields and the Precision property..
>
> Hi,
>
> A real number precision is just a display property. The would be stored as a
> floating point number in the database. This means that the number might or
> might not be able to store the exact value you intend it to store.
>
> Decimal fields can not stores the exact digits you enter, and you can not
> store any other precision than the one you specified for the field. It is
> stored as a string in the database.
>
> I use decimal fields a lot, as they are exact.
>
> When using Real values, you have to use the ROUND-functions much more.
>
> In you rexample. Try to store 0.1234567891. I would be that it will store more
> decimal digits as you have fewer significant digits in total.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> I've barely (if at all) used real or decimal fields in a long time, so I do
>> not recall if this was ever working like how I would expect it to, bearing
>> in mind the true mathematical meaning of the term precision used with
>> decimal or real numbers.
>>
>>
>>
>> How does the AR System store Real Number fields when a certain precision
>> level is selected as its property? For e.g. if I choose a Real Number field
>> to have a precision of 10, if I stored a number 2341.1234567891, I would
>> expect Remedy to display 2341.1234567891 as the value that was stored after
>> the commit. However it displays 2341.123457 after rounding up, which I
>> find to be strange. And in the database, it stores only 2341.123457.
>>
>>
>>
>> Precision, thus I have noticed is the total count of digits BOTH before and
>> after the decimal point in Remedy AND NOT the count of digits after the
>> decimal point which according to me would be a traditional definition. Is
>> this a bug?
>>
>>
>>
>> I am messing around with AR System 7.6.04 Patch 003 installed on Windows
>> 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to
>> know my environment.
>>
>>
>>
>> Cheers
>>
>>
>>
>> Joe
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> ___
> UNSUBSCRIBE or acces

Re: DSO - issues on 7.6.04?

[Mueller, Doug]

Dave,

Well the message says "Access problem" when trying to get the remote 
definition

So, the question that immediately comes to mind is whether you have configured 
the appropriate passwords
for the DSO user to be able to access the remote system?

You can get from B to A but not from A to B.  You can get from A to A and from 
B to B.

Well, B has a DSO password and you have to configure A to have that password so 
that it can talk with B.

I would check the configuration (configured on the Server Information form) on 
system A - the one you
cannot call from - to make sure that system B is registered with a password.  
If there is a password, it will
not show you the value so you might try entering the right value and saving 
just to be sure that you have the
right value configured.

Then, see where that leaves you.

But, an error of an "access problem" is related to password problems or port 
configuration problems or
something that prevents the DSO process on system A from accessing system B for 
interaction.

Hopefully this gives a hint that helps in finding a solution,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Monday, January 21, 2013 7:10 AM
To: arslist@ARSLIST.ORG
Subject: DSO - issues on 7.6.04?

** All,

We're not using DSO much - currently only for one transaction type, which is 
basically a password sync option between our (in house) incident system running 
on 7.0.01 and an ootb change management application running on 7.5 (incident 
and its server has always been the primary application)

In the process of upgrading the 7.0.01 server to 7.6.04 patch 004, and I'm 
trying to replicate the DSO functionality between our test environments.  Its 
licensed on all of them, but when trying to send a DSO transaction from 7.6.04 
to either a 7.0.01 or 7.5 server I'm always getting :

** WARNING ** Access problem trying to get target form definition,  later...  
(Mon Jan 21 2013 14:40:40.9342)

I've been able to issue DSO transactions the other way round, from 7.5 or 
7.0.01 to 7.6.04, but totally unable to send the other way.  Is there an issue 
using DSO transactions from a newer version to an older version?

All servers are running on Solaris/Oracle, DSO is licensed on all servers, and 
all servers can issue DSO transactions to themselves (ie. the most basic DSO 
transaction works without issue).

Regards

Dave Barber
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Real number fields and the Precision property..

[Mueller, Doug]

Just to make sure there is no confusion...

One sentence in the message below  "Decimal fields can not stores the exact..."
is incorrect.  It should be

Decimal fields CAN store the exact digits you enter.

This is just a typo as the paragraph is correct, but I wanted to make sure that
there was no confusion.


Real numbers are "floating point" numbers.  They are stored in a "floating 
point"
format that consists of the number and a "power of ten to say where the decimal
point goes".  So, 1 trillion is stored as 1 and to the 12th power of 10.  
Precision
is the number of digits of accuracy of the initial number -- regardless of where
the decimal point falls.  In addition, "floating point" numbers are not 
guaranteed
to be exact.  Their storage format is an approximate format.  If you have a 
number
that has 8 or more digits, you will frequently find that the stored number is 
just
slightly different in the final digits than you saved.  This is typical and 
expected
of this data format.

Decimal numbers are really character strings to make sure that they are EXACT.  
One
trillion would be stored as 1.

Decimal numbers require more overhead and they have a limit of about 30 digits 
total
so you cannot represent say 1.23 x 10 to the 500 like you can with floating 
point
numbers.

Precision is a display property only for real fields.  Floating point storage 
is a
fixed format and there is no precision within the format.  Decimal precision on 
the
other hand is enforced and modifies the value stored to be consistent with the
defined precision.  The values are stored as strings and can therefore be 
adjusted
to the exact definition specified.

Also note

Currency fields use the Decimal type format because any currency calculations 
must
be exact.  This is just in case you were concerned with the mention of "exact" 
and
"not exact" of the real and decimal data types.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 12:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real number fields and the Precision property..

Hi,

A real number precision is just a display property. The would be stored as a
floating point number in the database. This means that the number might or
might not be able to store the exact value you intend it to store.

Decimal fields can not stores the exact digits you enter, and you can not
store any other precision than the one you specified for the field. It is
stored as a string in the database.

I use decimal fields a lot, as they are exact.

When using Real values, you have to use the ROUND-functions much more.

In you rexample. Try to store 0.1234567891. I would be that it will store more
decimal digits as you have fewer significant digits in total.

Best Regards - Misi, RRR AB, http://rrr.se

> I've barely (if at all) used real or decimal fields in a long time, so I do
> not recall if this was ever working like how I would expect it to, bearing
> in mind the true mathematical meaning of the term precision used with
> decimal or real numbers.
>
>
>
> How does the AR System store Real Number fields when a certain precision
> level is selected as its property? For e.g. if I choose a Real Number field
> to have a precision of 10, if I stored a number 2341.1234567891, I would
> expect Remedy to display 2341.1234567891 as the value that was stored after
> the commit. However it displays 2341.123457 after rounding up, which I
> find to be strange. And in the database, it stores only 2341.123457.
>
>
>
> Precision, thus I have noticed is the total count of digits BOTH before and
> after the decimal point in Remedy AND NOT the count of digits after the
> decimal point which according to me would be a traditional definition. Is
> this a bug?
>
>
>
> I am messing around with AR System 7.6.04 Patch 003 installed on Windows
> 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to
> know my environment.
>
>
>
> Cheers
>
>
>
> Joe
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
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"Where the Answers Are, and have been for 20 years"

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"Where the Answers 

Re: Real number fields and the Precision property..

[Ben Chernys]

http://en.wikipedia.org/wiki/IEEE_floating_point

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: January-23-13 00:36
To: arslist@ARSLIST.ORG
Subject: Re: Real number fields and the Precision property..

Hi,

A real number precision is just a display property. The would be stored as a 
floating point number in the database. This means that the number might or 
might not be able to store the exact value you intend it to store.

Decimal fields can not stores the exact digits you enter, and you can not 
store any other precision than the one you specified for the field. It is 
stored as a string in the database.

I use decimal fields a lot, as they are exact.

When using Real values, you have to use the ROUND-functions much more.

In you rexample. Try to store 0.1234567891. I would be that it will store more 
decimal digits as you have fewer significant digits in total.

Best Regards - Misi, RRR AB, http://rrr.se

> I've barely (if at all) used real or decimal fields in a long time, so
> I do not recall if this was ever working like how I would expect it
> to, bearing in mind the true mathematical meaning of the term
> precision used with decimal or real numbers.
>
>
>
> How does the AR System store Real Number fields when a certain
> precision level is selected as its property? For e.g. if I choose a
> Real Number field to have a precision of 10, if I stored a number
> 2341.1234567891, I would expect Remedy to display 2341.1234567891 as
> the value that was stored after the commit. However it displays
> 2341.123457 after rounding up, which I find to be strange. And in the 
> database, it stores only 2341.123457.
>
>
>
> Precision, thus I have noticed is the total count of digits BOTH
> before and after the decimal point in Remedy AND NOT the count of
> digits after the decimal point which according to me would be a
> traditional definition. Is this a bug?
>
>
>
> I am messing around with AR System 7.6.04 Patch 003 installed on
> Windows
> 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want
> to know my environment.
>
>
>
> Cheers
>
>
>
> Joe
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

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Re: ITSM 7.6 on MS SQL 2012

[laurent matheo]

**
Hi :)I never tried 7.6.04 with sql server 2012, but I did a 8.0 with 2012 and it went ok.On 23 Jan, 2013,at 08:20 PM, Matthew Perrault  wrote:Question for the List:  Is anyone out there running ITSM 7.6.04 on MS SQL server 2012? We are trying to decide on sql 2008 or sql 2012.  Thoughts/opinions/experiences would be appreciated.  Thanks Matt P.  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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ITSM 7.6 on MS SQL 2012

[Matthew Perrault]

Question for the List:

Is anyone out there running ITSM 7.6.04 on MS SQL server 2012?
We are trying to decide on sql 2008 or sql 2012.

Thoughts/opinions/experiences would be appreciated.

Thanks
Matt P.

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Re: Keyboard Shortcuts in Developer Studio

[Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOE]

Don't suppose you could point me towards where that might be kept?
Thanks,
Roy



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re: Keyboard Shortcuts in Developer Studio

-- Information from the mail header ---
Sender:   "Action Request System discussion list(ARSList)"
  
Poster:   Joe D'Souza 
Organization: Shyle Networks
Subject:  Re: Keyboard Shortcuts in Developer Studio
---

This is a multi-part message in MIME format.

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charset="us-ascii"
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Look for our (Jason Miller, Rod Harris & myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and possibly
host a similar presentation next RUG 2013 too..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Keyboard Shortcuts in Developer Studio

 

We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for guide
configuration as the devstudio is far more mouse intensive than the old
administrator tool.

 

Thanks,

Roy

 

 

 

//SIGNED//

ROY ASHCRAFT, Contractor, 2 SOS/SYOE

Remedy ARS Support, SAIC

(402) 294-8225, DSN 271-8225

roy.ashcraft@offutt.af.mil

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Content-Type: text/html;
charset="us-ascii"
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**
http://www.w3.org/TR/REC-html40";
xmlns:ns0=3D"http://schemas.microsoft.com/office/2004/12/omml";>















Look for our (Jason Miller, Rod =
Harris
& myself – with some help from Susan Palmer and others) Tips =
and
Tricks on the Dev Studio. We have enlisted some known keyboard shortcuts =
there.
We had a presentation done on RUG 2012, and it should be up there. We =
intend to
continually update this and possibly host a similar presentation next =
RUG 2013
too..

 

Joe

 









From: =
Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR =
USAF AFWA
2 SYOS/SYOE
Sent: Wednesday, January =
23, 2013
10:06 AM
To: =
arslist@ARSLIST.ORG
Subject: Keyboard =
Shortcuts in
Developer Studio



 

We’ve
recently upgraded to 8.0 and are just starting to use the developer =
studio for
the first time. Is there any way to configure or define keyboard =
shortcuts in
the developer studio? This would be especially useful for guide =
configuration
as the devstudio is far more mouse intensive than the old administrator =
tool.

 

Thanks,

Roy

 

 

 

//SIGNED//

ROY
ASHCRAFT, Contractor, 2 SOS/SYOE

Remedy
ARS Support, SAIC

(402)
294-8225, DSN 271-8225

mailto:roy.ashcraft@offutt.af.mil";>roy.ashcraft@offutt.af=
.mil

 






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__

Re: License question

[Misi Mladoniczky]

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have a license type required, but would they need to have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 862-2377
> Alternate: (603) 862-4242
> paul.hodg...@unh.edu
> http://accounts.unh.edu
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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License question

[Hodgdon, Paul]

I was wondering if anyone knew what type of license a user would need if they 
were just working on modifying tasks in Task Management.  I see Task User 
doesn't have a license type required, but would they need to have an AR User 
Floating/Fixed?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Enterprise Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


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<>

Re: Keyboard Shortcuts in Developer Studio

[Joe D'Souza]

Look for our (Jason Miller, Rod Harris & myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and possibly
host a similar presentation next RUG 2013 too..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Keyboard Shortcuts in Developer Studio

 

We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for guide
configuration as the devstudio is far more mouse intensive than the old
administrator tool.

 

Thanks,

Roy

 

 

 

//SIGNED//

ROY ASHCRAFT, Contractor, 2 SOS/SYOE

Remedy ARS Support, SAIC

(402) 294-8225, DSN 271-8225

roy.ashcraft@offutt.af.mil

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB / ADDM Product Catalog Configurations 7.6.4.

[Mike Tomasiewicz (ConAgra Foods)]

The real problem is not now, it's later when you are mature enough as an 
organization to start looking at the data in different ways.  The more data you 
have that is not normalized, the more challenges you will have later on trying 
to get a holistic view.

We allow ADDM full control to create product catalog entries and periodically 
review any disassociated or duplicated entries to ensure that ADDM is the 
source of truth not only for object names, but also attributes including 
product categorizations (and manufacturers).

Maintaining a single list of manufacturers will benefit you in the long run, 
and deciding sooner rather than later to manage them will reduce the amount of 
effort required to align them all later.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rev M Flythe
Sent: Wednesday, January 23, 2013 11:24 AM
To: arslist@ARSLIST.ORG
Subject: CMDB / ADDM Product Catalog Configurations 7.6.4.

**
Hi All,

We are trying to make some decisions regarding the Product Catalog.
We are using ADDM discovery to populate CIs over into the BMC.ASSET dataset.
In this version of ADDM - I believe the ADDM Product Catalog is different than 
the CMDB Product Catalog.
The setting is at:   "Do not create product catalog entry."  "Allow unapproved 
CIs."
We are only normalizing with the CMDB OOB Product Catalog.
Since most of the manufacturers from our environment are not listed in the 
Product Catalog, the CI's are being created in BMC.Asset with all the different 
manufacturer names within all the classes.
Is this good or bad for our business?
Should we add the manufacturers to the Product Catalog to normalize these 
assets or let the CI's remain with different manufacture names throughout the 
application?
What are the advantages/disadvantages of not adding the manufacturers to the 
Product Catalog for normalization?
Our company seems to think that as long as a manufacturer is listed with the CI 
- for ticketing purposes its OK. It will not affect us.
My thoughts were - add the manufacturers to the Product Catalog and normalize 
it (i.e. future issues if we were to use the software licensing, contract 
management etc..).
We are not using the assets for software / contract management etc... today 
though.  So the thought is ... it does not matter.
What are your thoughts? Are there any red flags that we should be concerned 
about?
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Clearing a diary field

[Joe D'Souza]

I know it's a clob and that inserts and updates to a clob are handled
differently, and I don't recall offhand the 'how to' but in the past I have
cleared diaries and setting them to null with an update at SQL level. So
that is another option.

Sorry I can't help with the 'how to' at the moment but a quick SQL help
should get you there.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Clearing a diary field

Andy,
Diary fields are designed specifically to prevent this activity.  There are
a few tools out there that will let you edit the diary field...but honestly,
easiest method if you don't have one of those is to export the record with
request id and diary to ARX file, perform whatever changes to your ARX file
with a text editor, and then re-import, updating the existing record, this
will update the diary to the contents of the ARX file.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 23, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Clearing a diary field

** 

What's the easiest way to clear the values from a diary field? Or is there a
way to do this?

It seems it cannot be done through a filter or escalation. 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: DevStudio and Web Services

[Joe D'Souza]

Use Notepad ++ XML Tools utility to convert text to xml and xml to text
after copying the WSDL part of the definition from the xml definition or def
definition. I think it would be easier in this one case to take a .def file
as it will be easier to spot the WSDL than from an xml file. Usually like LJ
I prefer xml exports because they are easier to edit but in this one case a
def will be easier.

After coping the wsdl part of the def file, into notepad ++ and converting
text to xml, edit what you have to and reconvert the xml back to text using
XML Tools.

I have attached a screen shot to you in an offline email as the list often
rejects mails with pictures.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, January 23, 2013 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio and Web Services

I don't think there is any 'easy' way to do it in Dev Studio, but I CAN
recommend exporting the WS to XML Def and doing a find/replace, then
re-importing :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, January 23, 2013 8:44 AM
To: arslist@ARSLIST.ORG
Subject: DevStudio and Web Services

I'm trying to create a create operation WS for a form that has a couple of
hundred fields.  I would like to set all the optional fields to a
minOccurs=0.  Is there an easy way to do this, or do I need to spend days
clicking through each field?

Thanks,
Axton Grams

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Re: DevStudio and Web Services

[Joe D'Souza]

Create it without setting anything there.. save it, export to XML. Edit
there. Import..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, January 23, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: DevStudio and Web Services

I'm trying to create a create operation WS for a form that has a
couple of hundred fields.  I would like to set all the optional fields
to a minOccurs=0.  Is there an easy way to do this, or do I need to
spend days clicking through each field?

Thanks,
Axton Grams

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Data Management Tool Invalid Permission Group Errors

[Lisa Kemes]

I'm getting Invalid Permission Group errors on the Permission Group Data
Management validation, but the permission group is there and is valid.  The
permission group is General Access.  Has anyone ever received "Invalid
Permission Group" errors on a Data Management validation even though the
group is there?

Thanks in advance!

Lisa Kemes
ITSM/ARS 7.6.04 SP4
Windows 2008
SQL

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Re: Clearing a diary field

[Ben Chernys]

Our free Diary Editor will allow you to do this.  Meta-Update can also do
this in an automated way.
Cheers

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:  +49 171 380 2329    GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web: www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

Check out Software Tool House's free Diary Editor and out Freebies
Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
http://www.softwaretoolhouse.com/  



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: January-23-13 08:11
To: arslist@ARSLIST.ORG
Subject: Re: Clearing a diary field

I had a feeling that was going to be the case.

Thanks for the info. 

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, January 23, 2013 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Clearing a diary field

Andy,
Diary fields are designed specifically to prevent this activity.  There are
a few tools out there that will let you edit the diary field...but honestly,
easiest method if you don't have one of those is to export the record with
request id and diary to ARX file, perform whatever changes to your ARX file
with a text editor, and then re-import, updating the existing record, this
will update the diary to the contents of the ARX file.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 23, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Clearing a diary field

** 

What's the easiest way to clear the values from a diary field? Or is there a
way to do this?

It seems it cannot be done through a filter or escalation. 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
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Are, and have been for 20 years"


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CMDB / ADDM Product Catalog Configurations 7.6.4.

[Rev M Flythe]

Hi All, 

 

We are trying to make some decisions regarding the Product Catalog.

We are using ADDM discovery to populate CIs over into the BMC.ASSET dataset.

In this version of ADDM - I believe the ADDM Product Catalog is different
than the CMDB Product Catalog.

The setting is at:   "Do not create product catalog entry."  "Allow
unapproved CIs."

We are only normalizing with the CMDB OOB Product Catalog.

Since most of the manufacturers from our environment are not listed in the
Product Catalog, the CI's are being created in BMC.Asset with all the
different manufacturer names within all the classes.

Is this good or bad for our business?

Should we add the manufacturers to the Product Catalog to normalize these
assets or let the CI's remain with different manufacture names throughout
the application?

What are the advantages/disadvantages of not adding the manufacturers to the
Product Catalog for normalization?

Our company seems to think that as long as a manufacturer is listed with the
CI - for ticketing purposes its OK. It will not affect us.

My thoughts were - add the manufacturers to the Product Catalog and
normalize it (i.e. future issues if we were to use the software licensing,
contract management etc..).

We are not using the assets for software / contract management etc. today
though.  So the thought is . it does not matter.

What are your thoughts? Are there any red flags that we should be concerned
about?


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iPad - your experience

[rdg em]

Greetings ARList,
I have a custom Asset Management tool which is used to track test equipment in 
an R&D lab environment. One of our challenges is conducting routine periodic 
inventories. Inventories require verification of 5+ datapoints (location, 
correct asset labels, maintenance stickers, etc). Typically we have used a 
couple laptops to conduct the inventory but battery life on the laptop is 
always an issue. We have close to 60k sq ft of lab space which is wedged with 
assets. I recently developed a very light weight app which can query by asset 
number and allow for updates to key data. There are two tables on the form. The 
application works ok but is a bit buggy, especially when trying to resize the 
screen, which is really necessary when using an iPad. Typically  you can zoom 
in to select or manipulate a field but when zooming out it looks like the app 
has been cropped fields are cut out.

So, to the point. If you have any tips/pointers for iPad app development I 
would appreciate your thoughts. 

Thanks in advance,

Russ 
  
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Re: [EXTERNAL] Check Workflow 7.6.4 Incident

[Pargeter, Christie :CO IS]

No, the person is not a member of the Owner Group.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, January 22, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Check Workflow 7.6.4 Incident

 

** 

Christie:

 

Is your test account also a member of the Owner Group assigned to the
test ticket?  Members of the Owner Group can modify any ticket the
Support Group in question is an Owner Group for except those in Closed
status.

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, January 22, 2013 5:23 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Check Workflow 7.6.4 Incident

 

** 

Hi All - I am working on my 7.6.4 upgrade.  I have created a test
account that just has Incident User and when I go into incident to a
ticket that doesn't belong in my test user's queue they look like they
can modify all the fields (if I try I do get an error) but they are able
to add Tasks.  Is this OOTB behavior or did one of my customizations
break something else?

 

Note the "You do not have permission to modify this ticket." Box only
shows if the status is Closed.

 

Thanks

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005

IIS/Tomcat

MidTier 7.6.4 SP 4

 

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Re: Clearing a diary field

[Mayfield, Andy L.]

I had a feeling that was going to be the case.

Thanks for the info. 

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, January 23, 2013 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Clearing a diary field

Andy,
Diary fields are designed specifically to prevent this activity.  There are a 
few tools out there that will let you edit the diary field...but honestly, 
easiest method if you don't have one of those is to export the record with 
request id and diary to ARX file, perform whatever changes to your ARX file 
with a text editor, and then re-import, updating the existing record, this will 
update the diary to the contents of the ARX file.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 23, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Clearing a diary field

** 

What's the easiest way to clear the values from a diary field? Or is there a 
way to do this?

It seems it cannot be done through a filter or escalation. 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Clearing a diary field

[Longwing, LJ CTR MDA/IC]

Andy,
Diary fields are designed specifically to prevent this activity.  There are a 
few tools out there that will let you edit the diary field...but honestly, 
easiest method if you don't have one of those is to export the record with 
request id and diary to ARX file, perform whatever changes to your ARX file 
with a text editor, and then re-import, updating the existing record, this will 
update the diary to the contents of the ARX file.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 23, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Clearing a diary field

** 

What's the easiest way to clear the values from a diary field? Or is there a 
way to do this?

It seems it cannot be done through a filter or escalation. 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: DevStudio and Web Services

[Longwing, LJ CTR MDA/IC]

I don't think there is any 'easy' way to do it in Dev Studio, but I CAN 
recommend exporting the WS to XML Def and doing a find/replace, then 
re-importing :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, January 23, 2013 8:44 AM
To: arslist@ARSLIST.ORG
Subject: DevStudio and Web Services

I'm trying to create a create operation WS for a form that has a couple of 
hundred fields.  I would like to set all the optional fields to a minOccurs=0.  
Is there an easy way to do this, or do I need to spend days clicking through 
each field?

Thanks,
Axton Grams

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Clearing a diary field

[Mayfield, Andy L.]

What's the easiest way to clear the values from a diary field? Or is there a 
way to do this?
It seems it cannot be done through a filter or escalation.

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


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Re: Monitoring

[Sylvain YVON]

It won't help much because it's for a custom SRM application, but here is a
simple example.


On Wed, Jan 23, 2013 at 4:05 PM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> **
> Would you mind sharing your selenium script???
>
> -John
>
>
>
> On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON wrote:
>
>> **
>> Hi,
>>
>> If you need to monitor and not to load test your platform, you can try
>> Selenium (http://seleniumhq.org/).
>> It's a free ("as in freedom") set of tools that automates browsers.
>> I tested it recently for a custom AR System 7.5 app with good results.
>> The documentation (http://seleniumhq.org/docs/) is extensive and took me
>> half a day to finish my first complete test case (connect, open service
>> request console, create a request, return to console).
>>
>> Sylvain
>>
>>
>> On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan <
>> melanie.mcal...@scapatech.com> wrote:
>>
>>> Thanks Misi!
>>>
>>> Our Scapa TPP solution is validated by BMC and we've been testing and
>>> monitoring Remedy and ITSM environments for over 10 years, so we've plenty
>>> of experience to share. We'd be happy to let you see what it can do. As
>>> Misi said, the website is: http:www.scapatech.com for product and
>>> contact info.
>>>
>>> Regards,
>>> Melanie
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
> Feb. 25th - March 1st in Denver, CO. For more information click here - 
> KEG
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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G3R1 - Demandeur - Ouverture console de suivi.7z
Description: Binary data

Keyboard Shortcuts in Developer Studio

[Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOE]

We've recently upgraded to 8.0 and are just starting to use the developer 
studio for the first time. Is there any way to configure or define keyboard 
shortcuts in the developer studio? This would be especially useful for guide 
configuration as the devstudio is far more mouse intensive than the old 
administrator tool.

 

Thanks,

Roy

 

 

 

//SIGNED//

ROY ASHCRAFT, Contractor, 2 SOS/SYOE

Remedy ARS Support, SAIC

(402) 294-8225, DSN 271-8225

roy.ashcraft@offutt.af.mil

 


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smime.p7s
Description: S/MIME cryptographic signature

Re: Monitoring

[John Sundberg]

Would you mind sharing your selenium script???

-John



On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON wrote:

> **
> Hi,
>
> If you need to monitor and not to load test your platform, you can try
> Selenium (http://seleniumhq.org/).
> It's a free ("as in freedom") set of tools that automates browsers.
> I tested it recently for a custom AR System 7.5 app with good results. The
> documentation (http://seleniumhq.org/docs/) is extensive and took me half
> a day to finish my first complete test case (connect, open service request
> console, create a request, return to console).
>
> Sylvain
>
>
> On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan <
> melanie.mcal...@scapatech.com> wrote:
>
>> Thanks Misi!
>>
>> Our Scapa TPP solution is validated by BMC and we've been testing and
>> monitoring Remedy and ITSM environments for over 10 years, so we've plenty
>> of experience to share. We'd be happy to let you see what it can do. As
>> Misi said, the website is: http:www.scapatech.com for product and
>> contact info.
>>
>> Regards,
>> Melanie
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: Monitoring

[S Test]

Thank you all. I will research all the suggested options. 

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Re: AR Server Event Monitoring Advice Requested

[Axton]

Splunk is pretty slick software.  It is fast, efficient, scalable, and
reliable.  It basically collects machine information from nodes,
whether a log file, the results from a command that is run, or other
platform specific information.  You can set up alerts in Splunk to
take various actions when certain conditions are met (i.e., certain
log entries).  If I were connecting Splunk to Remedy, I would start
with indexing the arerror.log file.  You can then set up events on
that source type when certain log entries are indexed.

Axton Grams

On Wed, Jan 23, 2013 at 6:41 AM, Lawrence Hayes  wrote:
> We had a situation last weekend where AR Server did not startup due to DB 
> unavailability. What tools do people use to help detect and inform about 
> these conditions?
>
> Our vendor says to use 'Splunk'...
>
> Does anyone have feedback regarding Splunk or competing tools to detect 
> errors like these?
>
> Thanks,
> Larry
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Garbled User tool screens

[Drew Shuller]

Hi Mary. As far as suggestion #1 from BMC Support...do they mean delete and
re-create the User Pref entry for that login?

Drew
JTF-Bravo, Honduras

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Re: AR Server Event Monitoring Advice Requested

[patrick zandi]

write a script, and add it to the arsystem startup..
have it do a TNSPING and if the script sees it working.. then finish else
 in 5 minutes, send and email and notify some group there is a problem..
and shutdown.


On Wed, Jan 23, 2013 at 7:41 AM, Lawrence Hayes  wrote:

> We had a situation last weekend where AR Server did not startup due to DB
> unavailability. What tools do people use to help detect and inform about
> these conditions?
>
> Our vendor says to use 'Splunk'...
>
> Does anyone have feedback regarding Splunk or competing tools to detect
> errors like these?
>
> Thanks,
> Larry
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Patrick Zandi

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Re: AR Server Event Monitoring Advice Requested

[Sylvain YVON]

Hi,

It depends of the monitoring tools you already have. Any tool that can run
commands, test a port, and watch log files will do. Some of them are BMC
Patrol, Tivoli, Nagios, Zabbix ...
You can also take a look at the "Monitoring" thread started earlier.


On Wed, Jan 23, 2013 at 1:41 PM, Lawrence Hayes  wrote:

> We had a situation last weekend where AR Server did not startup due to DB
> unavailability. What tools do people use to help detect and inform about
> these conditions?
>
> Our vendor says to use 'Splunk'...
>
> Does anyone have feedback regarding Splunk or competing tools to detect
> errors like these?
>
> Thanks,
> Larry
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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AR Server Event Monitoring Advice Requested

[Lawrence Hayes]

We had a situation last weekend where AR Server did not startup due to DB 
unavailability. What tools do people use to help detect and inform about these 
conditions?

Our vendor says to use 'Splunk'...

Does anyone have feedback regarding Splunk or competing tools to detect errors 
like these?

Thanks,
Larry

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"Where the Answers Are, and have been for 20 years"

Re: Monitoring

[Sylvain YVON]

Hi,

If you need to monitor and not to load test your platform, you can try
Selenium (http://seleniumhq.org/).
It's a free ("as in freedom") set of tools that automates browsers.
I tested it recently for a custom AR System 7.5 app with good results. The
documentation (http://seleniumhq.org/docs/) is extensive and took me half a
day to finish my first complete test case (connect, open service request
console, create a request, return to console).

Sylvain


On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan <
melanie.mcal...@scapatech.com> wrote:

> Thanks Misi!
>
> Our Scapa TPP solution is validated by BMC and we've been testing and
> monitoring Remedy and ITSM environments for over 10 years, so we've plenty
> of experience to share. We'd be happy to let you see what it can do. As
> Misi said, the website is: http:www.scapatech.com for product and contact
> info.
>
> Regards,
> Melanie
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Monitoring

[Melanie McAllan]

Thanks Misi!

Our Scapa TPP solution is validated by BMC and we've been testing and 
monitoring Remedy and ITSM environments for over 10 years, so we've plenty of 
experience to share. We'd be happy to let you see what it can do. As Misi said, 
the website is: http:www.scapatech.com for product and contact info.

Regards,
Melanie

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Re: Rejection of Changes and reason why

[Michael Burton]

Morning all, FYI, BMC provided a fix for this which we have now deployed to 
production on 7.6.03. Thanks -Mike
 Date: Sat, 15 Dec 2012 22:49:46 -0600
From: dpathak1...@gmail.com
Subject: Re: Rejection of Changes and reason why
To: arslist@ARSLIST.ORG

**
I had added this earlier using a filter. However, I was never able to add the 
justification text when it is approved. 
I did trace this earlier, using some workflow logs and I believe the 
justification text is not kept on the Signature form, I believe I traced it 
down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming 
SPs. 

Deepak Pathak
On Dec 14, 2012, at 11:35 AM, "Mueller, Doug"  wrote:

**
Mike, Sorry for the delayed response. I have good news and bad news…. The bad 
news is that you are one digit off.  The good news is that the current releases 
have this solved. There was recognition that this wasn't visible enough and in 
7.06.04 (there is that pesky digit later thanyour 7.06.03 version), rejection 
reasons are pushed back to the change in a work log entry so it is there 
andavailable without having to hunt it down. I included a screen shot showing 
an example of a rejection work log line (if the list lets it through). So, not 
a dumb question at all.  Yes, it is not easy enough in your version and before. 
 The issue has beenaddressed (and no, there is no patch to 7.06.03 for this 
issue) going forward. Not the answer you wanted I am sure, but hope for the 
future. Doug MuellerFrom: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Wednesday, December 05, 2012 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Rejection of Changes and reason why ** Hi,
 
Using 7.6.03. 
 
If a user rejects a change via Approval Central and a reason why it was 
rejected is entered in to the Justification For Action field, where would you 
be able to find that information on the associated change?
 
The reason I ask is that we have customers who login to review and then approve 
or reject changes and they are typing feedback in to the Justification For 
Action field. We then see the change has been rejected but are unable to find 
the reason why, so have to ask the customer, which is a tad embarrasing.
 
I would expect it to appear in the Comments field of the Change Signature 
Detail form, but sadly not.
 
Sorry if a dumb/stuipd question.
 
Cheers
 
-
Mike_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
"Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
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Re: Monitoring

[Misi Mladoniczky]

Hi,

www.scapatech.com ha a tool tailored for Remedy AR System. Both from an
API-angle and from the Mid-Tier angle.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Is there monitoring tool for remedy app that would simulate a remedy
> transaction through http interface.
> Let me know what you use to monitor remedy transactions.
>
> thanks
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Real number fields and the Precision property..

[Misi Mladoniczky]

Hi,

A real number precision is just a display property. The would be stored as a
floating point number in the database. This means that the number might or
might not be able to store the exact value you intend it to store.

Decimal fields can not stores the exact digits you enter, and you can not
store any other precision than the one you specified for the field. It is
stored as a string in the database.

I use decimal fields a lot, as they are exact.

When using Real values, you have to use the ROUND-functions much more.

In you rexample. Try to store 0.1234567891. I would be that it will store more
decimal digits as you have fewer significant digits in total.

Best Regards - Misi, RRR AB, http://rrr.se

> I've barely (if at all) used real or decimal fields in a long time, so I do
> not recall if this was ever working like how I would expect it to, bearing
> in mind the true mathematical meaning of the term precision used with
> decimal or real numbers.
>
>
>
> How does the AR System store Real Number fields when a certain precision
> level is selected as its property? For e.g. if I choose a Real Number field
> to have a precision of 10, if I stored a number 2341.1234567891, I would
> expect Remedy to display 2341.1234567891 as the value that was stored after
> the commit. However it displays 2341.123457 after rounding up, which I
> find to be strange. And in the database, it stores only 2341.123457.
>
>
>
> Precision, thus I have noticed is the total count of digits BOTH before and
> after the decimal point in Remedy AND NOT the count of digits after the
> decimal point which according to me would be a traditional definition. Is
> this a bug?
>
>
>
> I am messing around with AR System 7.6.04 Patch 003 installed on Windows
> 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to
> know my environment.
>
>
>
> Cheers
>
>
>
> Joe
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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