Mid Tier administration password

[John Baker]

Steve: It is difficult to compare a decade-old open-source
enterprise-wide solution (ie Atrium/OpenSSO), that is not well
integrated with AR System, with a modern solution built for AR System
that sits neatly in Mid Tier and is well supported/respected by BMC
customers/partners. :)

Matt's found a very nice video and it only goes to highlight the
importance of protecting against brute-force attacks, such as
automatically locking accounts in AR System after a number of failed
login attempts. And of course, changing the default AR#Admin# database
password. 

Joe: An alternative mechanism of integrating Mid Tier and AR System
would be to use SSL client certificates. This is how the HP Service
Manager web application is integrated with the SM server side
application (ie ARS in this world). The down side of this approach is
the complexity: SSL client certs is far more complicated to configure
than simply entering a password.


John

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Re: Password reset tool that integrates with ITSM 7.6.4 or greater

[Paul Nel]

Hello,

I have an AD password reset tool that integrates with any version of ARS. Can 
be easily made to log a ticket in ITSM.

Pricing model is subscription based per AD user. Should cost around US$2 per 
user per year.

If you need more info, please email me.

Regards
Paul

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total pending time in ITSM Incident Management

[syed Ziyan]

Hi Folks,

We are using ITSM 7.6.04 on ARS 7.6.04.

We need have a requirement to show one fields as customer requirement -

Total Pending time - Is there any field in HPD:HelpDesk form which is
capturing total pending time.
Total Resolution time - Total time taken to resolve the INC.

Appreciate your suggestion.

Thanks
Ziyan

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Incident Managment Issue 7.6 SP4 - Urgent

[Ramy S. Ayoub]

Dears ,

when selecting template and try to submit ticket below error appear

  Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326)   Required field cannot be blank. :
HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326)   Required
field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group
(ARERR 326)   Required field cannot be blank. : HPD:Help Desk
Assignment Log : Assigned Support Company (ARERR 326)


but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea

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Re: Mid Tier administration password

[Jason Miller]

Great, now we have to change our production db password. Thanks for
publishing it!
On Mar 13, 2013 2:06 AM, "John Baker" 
wrote:

> Steve: It is difficult to compare a decade-old open-source
> enterprise-wide solution (ie Atrium/OpenSSO), that is not well
> integrated with AR System, with a modern solution built for AR System
> that sits neatly in Mid Tier and is well supported/respected by BMC
> customers/partners. :)
>
> Matt's found a very nice video and it only goes to highlight the
> importance of protecting against brute-force attacks, such as
> automatically locking accounts in AR System after a number of failed
> login attempts. And of course, changing the default AR#Admin# database
> password.
>
> Joe: An alternative mechanism of integrating Mid Tier and AR System
> would be to use SSL client certificates. This is how the HP Service
> Manager web application is integrated with the SM server side
> application (ie ARS in this world). The down side of this approach is
> the complexity: SSL client certs is far more complicated to configure
> than simply entering a password.
>
>
> John
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Mid Tier administration password

[Tommy Morris]

At least YOU get to change your db password. I have to have a DBA come to my 
desk every xx days to change the password to some super-secret thing that I do 
not get to know. Just in case I would try to do something to my own system ya 
know.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier administration password

**

Great, now we have to change our production db password. Thanks for publishing 
it!
On Mar 13, 2013 2:06 AM, "John Baker" 
mailto:jba...@javasystemsolutions.com>> wrote:
Steve: It is difficult to compare a decade-old open-source
enterprise-wide solution (ie Atrium/OpenSSO), that is not well
integrated with AR System, with a modern solution built for AR System
that sits neatly in Mid Tier and is well supported/respected by BMC
customers/partners. :)

Matt's found a very nice video and it only goes to highlight the
importance of protecting against brute-force attacks, such as
automatically locking accounts in AR System after a number of failed
login attempts. And of course, changing the default AR#Admin# database
password.

Joe: An alternative mechanism of integrating Mid Tier and AR System
would be to use SSL client certificates. This is how the HP Service
Manager web application is integrated with the SM server side
application (ie ARS in this world). The down side of this approach is
the complexity: SSL client certs is far more complicated to configure
than simply entering a password.


John

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Re: Incident Managment Issue 7.6 SP4 - Urgent

[Greg Donalson]

Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_

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Dev Studio Error getting list of Active Link objects

[Cecil, Ken]

I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FE6.C3DD9160]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: Dev Studio Error getting list of Active Link objects

[Tanner, Doug]

Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FE8.25D40A10]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_




This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx


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Re: Dev Studio Error getting list of Active Link objects

[Murnane, Phil]

Ken:

I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc.

Just in case it helps,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

“Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)”

[cid:image001.png@01CE1FE8.25D40A10]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Service Issue in Changes

[Brittain, Mark]

Hi All,

I have a number of Service CI's configured and these CI's are "used by" an 
number of customers. In the Incident this populates the Service*+ menu 
correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+ 
menu.  When I look in the Asset Console this default CI has a status of 
"Ordered"  and all others have a status of "Deployed"

What am I missing?
ARS 7.6.04 SP3
ISTM 7.6.04 SP3

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: Service Issue in Changes

[Tauf Chowdhury]

Mark,
Sometimes in change, you need to make sure the Company is set. This drives
the drop downs. Do you multitenancy and company access restrictions enabled
for the users? That would be a good place to start.  You may be seeing the
default one because it is most likely set to Global.

Sent from my iPhone

On Mar 13, 2013, at 12:54 PM, "Brittain, Mark" 
wrote:

**

Hi All,



I have a number of Service CI’s configured and these CI’s are “used by” an
number of customers. In the Incident this populates the Service*+ menu
correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+
menu.  When I look in the Asset Console this default CI has a status of
“Ordered”  and all others have a status of “Deployed”



What am I missing?

ARS 7.6.04 SP3

ISTM 7.6.04 SP3



Thanks

Mark



*Mark Brittain*

Remedy Developer

ITILv3 Foundation

*NaviSite – **A Time Warner Cable Company*

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360



--
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained
herein, to anyone other than the intended recipient is prohibited.
 _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Dev Studio Error getting list of Active Link objects

[Cecil, Ken]

Doug,

Will 7.6.4 (SP4) Dev Studio work against AR System 7.5?



Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Wednesday, March 13, 2013 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FEA.72028860]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_ARSlist: "Where the Answers Are" and have been for 20 years_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: Dev Studio Error getting list of Active Link objects

[Tanner, Doug]

Yes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Doug,

Will 7.6.4 (SP4) Dev Studio work against AR System 7.5?



Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tanner, Doug
Sent: Wednesday, March 13, 2013 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FEA.AE8B0DC0]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx


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Re: Dev Studio Error getting list of Active Link objects

[Cecil, Ken]

Sound reasonable. Looks like both C and D drive on the apps and DB server have 
over 50% free.

Do you know how to tell the path of the temp space the service is using?


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Ken:

I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc.

Just in case it helps,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FEA.BCF16CB0]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
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notify the system manager. Subject to local law, communications (including 
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internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: Dev Studio Error getting list of Active Link objects

[JD Hood]

While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor.

Make sure the memory settings are up adequate.

Mine are set for :
-Xms512m
-Xmx1024m

-JDHood


On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken  wrote:

> **
>
> Sound reasonable. Looks like both C and D drive on the apps and DB server
> have over 50% free.
>
> ** **
>
> Do you know how to tell the path of the temp space the service is using?**
> **
>
> ** **
>
> ** **
>
> Ken.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
> *Sent:* Wednesday, March 13, 2013 12:52 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
>  ** **
>
> ** 
>
> Ken:
>
>  
>
> I've seen this in the past when the server daemon (or service in your
> case) can't write to the temp folder due to permissions, full disk, etc.**
> **
>
>  
>
> Just in case it helps,
>
> --Phil
>
>  
>   --
>
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [
> doug.tan...@compass-usa.com]
> *Sent:* Wednesday, March 13, 2013 12:41
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
>  ** 
>
> Make sure Dev Studio is 7.6.4 (SP4)
>
> Doug
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Cecil,
> Ken
> *Sent:* Wednesday, March 13, 2013 12:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dev Studio Error getting list of Active Link objects
>
>  
>
> ** 
>
> I cannot pull up the list of Active Links in dev studio on our production
> server. Any ideas? Anyone else ever have this?
>
>  
>
> “Errors encountered while retrieving Active Links list from .
> ERROR (300): Malloc failed on server; (ARERR 5087)”
>
>  
>
> 
>
>  
>
>  
>
> It is just Active Links all the other object types pull up fine, even the
> Active Link Guides list.
>
>  
>
>  
>
> AR 7.5
> ITSM 7.6
> Windows 2003 Enterprise 64bit
> SQL 2008
>
>  
>
> Thanks,
>
> Ken.
>
>  
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] * On Behalf Of *Greg Donalson
> *Sent:* Wednesday, March 13, 2013 10:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incident Managment Issue 7.6 SP4 - Urgent
>
>  
>
> ** 
>
> Hi Ramy,
>
>  
>
> Make sure the user has a Default Support Group.
>
>  
>
> Greg
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ramy S.
> Ayoub
> *Sent:* Wednesday, March 13, 2013 9:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incident Managment Issue 7.6 SP4 - Urgent
>
>  
>
> ** 
>
> Dears ,
>
>  
>
> when selecting template and try to submit ticket below error appear
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Support Organization (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Group ID (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Group (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Support Company (ARERR 326) 
>
>
> 
>
>
> but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea*
> ***
>
>  
>
>  
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>  
>
>  
>  --
>
> This email and any files transmitted with it are confidential and intended
> solely for the addressee. If you have received this email in error please
> notify the system manager. Subject to local law, communications (including
> traffic data) with Hubbell may be monitored by our systems [or a third
> party's systems on our behalf] for the purposes of security and the
> assessment of internal compliance with Hubbell policies. This footnote also
> confirms that this email message has been swept for the presence of
> computer viruses.
> www.hubbell.com - Hubbell Incorporated
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>
>
>
> This email is subject to certain disclaimers, which may be reviewed via
> the following link. http://compass-usa.com/Pages/Disclaimer.aspx_ARSlist: 
> "Where the Answers Are" and have been for 20 years_
> 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___

Re: Service Issue in Changes

[kunal das]

Mark - Check the Menu attached with the Change Request field Service*+ with
Incident Request CI+ field.. Compare the qualification I believe there is a
Defect with the behavior you reported. This has been carried till 8.0 as
far I know, you need to check with BMC and get the confirmation.

Hope this helps.

Kunal




On Wed, Mar 13, 2013 at 10:24 PM, Brittain, Mark wrote:

> **
>
> Hi All,
>
> ** **
>
> I have a number of Service CI’s configured and these CI’s are “used by” an
> number of customers. In the Incident this populates the Service*+ menu
> correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+
> menu.  When I look in the Asset Console this default CI has a status of
> “Ordered”  and all others have a status of “Deployed”
>
> ** **
>
> What am I missing?
>
> ARS 7.6.04 SP3
>
> ISTM 7.6.04 SP3
>
> ** **
>
> Thanks
>
> Mark 
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> ** **
>
> --
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Dev Studio Error getting list of Active Link objects

[Cecil, Ken]

Here is what I have in there:
-vmargs
-Xms512m
-Xmx1024m

Also, this same instance of Dev Studio has no problem pulling up the Active 
Links list off of our dev ar server.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Wednesday, March 13, 2013 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

** While you are poking around, you might as well look in your Dev Studio 
install path for devstudio.ini and open it in a text editor.

Make sure the memory settings are up adequate.

Mine are set for :
-Xms512m
-Xmx1024m

-JDHood


On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken 
mailto:kce...@hubbell.com>> wrote:
**
Sound reasonable. Looks like both C and D drive on the apps and DB server have 
over 50% free.

Do you know how to tell the path of the temp space the service is using?


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, 
Phil
Sent: Wednesday, March 13, 2013 12:52 PM

To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Ken:

I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc.

Just in case it helps,
--Phil


From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug 
[doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41

To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"



It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



**

Re: Service Issue in Changes

[Brittain, Mark]

Hi Kunal,

I just compared the menu on the Incident and the Change. Where they should be 
the same, they are completely different.

Thanks
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Wednesday, March 13, 2013 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service Issue in Changes

**
Mark - Check the Menu attached with the Change Request field Service*+ with 
Incident Request CI+ field.. Compare the qualification I believe there is a 
Defect with the behavior you reported. This has been carried till 8.0 as far I 
know, you need to check with BMC and get the confirmation.

Hope this helps.

Kunal



On Wed, Mar 13, 2013 at 10:24 PM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

I have a number of Service CI's configured and these CI's are "used by" an 
number of customers. In the Incident this populates the Service*+ menu 
correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+ 
menu.  When I look in the Asset Console this default CI has a status of 
"Ordered"  and all others have a status of "Deployed"

What am I missing?
ARS 7.6.04 SP3
ISTM 7.6.04 SP3

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Dev Studio Error getting list of Active Link objects

[Rick Westbrock]

I have found in the past that sometimes using an Admin Tool or Dev Studio
version that does not exactly match the server can cause unexpected issues.
Nominally the tools should be backward compatible but in practice I have
seen strange errors get resolved by downgrading whichever administration
tool you are using to match the exact version/patch of the server.

 

An example is that I had some weird problem that I don't exactly recall a
few months ago when I was running Dev Studio 7.6.04 SP4 against a server
that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev
Studio SP2 to match the server. I thought it was always best practice to
match your administration tool to the server while it was less critical for
the old Windows User Tool (newer versions of the tool never seemed to cause
problems against an older server).

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Wednesday, March 13, 2013 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

Make sure Dev Studio is 7.6.4 (SP4)

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

 

** 

I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this?

 

"Errors encountered while retrieving Active Links list from .
ERROR (300): Malloc failed on server; (ARERR 5087)"

 



 

 

It is just Active Links all the other object types pull up fine, even the
Active Link Guides list.

 

 

AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

 

Thanks,

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Hi Ramy,

 

Make sure the user has a Default Support Group.

 

Greg

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Dears ,

 

when selecting template and try to submit ticket below error appear

 


Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326) 

 



 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group ID (ARERR 326) 

 



 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group (ARERR 326) 

 



 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Company (ARERR 326) 







but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea


 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

 

  _  

This email and any files transmitted with it are confidential and intended
solely for the addressee. If you have received this email in error please
notify the system manager. Subject to local law, communications (including
traffic data) with Hubbell may be monitored by our systems [or a third
party's systems on our behalf] for the purposes of security and the
assessment of internal compliance with Hubbell policies. This footnote also
confirms that this email message has been swept for the presence of computer
viruses.
www.hubbell.com   - Hubbell Incorporated

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 




This email is subject to certain disclaimers, which may be reviewed via the
following link. http://compass-usa.com/Pages/Disclaimer.aspx 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

Re: Service Issue in Changes

[kunal das]

Well the qualification needs to different reason the way that the Service
field behaves on the Incident form is different from the way that it
behaves in other BMC Remedy ITSM Suite applications. When you open the
selection menu associated with this field in other BMC Remedy ITSM Suite
applications, you see all of the available services. However, when you open
the selection menu associated with this field on the Incident form, you see
only those services that are related to the customer named in the Customer
field. The relationship can be made either with the user individually, or
with the user's company, organization, or department. This is done to help
the service desk analyst who is creating the incident request by limiting
the choices in the menu to only those that could apply to the incident
request.


Incident form:
==
==> Menu related to 'Service' field: "HPD:CustomerCIBusinessServiceONLY"
==> Menu based on "AST:AssetPeople_AssetBase"


Change form:

==> Menu related to 'Service' field: "CHG:SAI:ServiceCI-Q"
==> Menu based on "AST:BusinessService"

Like I said earlier there couple of Defects you need to check unless you
have made any changes on the CIs from Base Element form..

Kunal

On Wed, Mar 13, 2013 at 11:20 PM, Brittain, Mark wrote:

> **
>
> Hi Kunal,
>
> ** **
>
> I just compared the menu on the Incident and the Change. Where they should
> be the same, they are completely different. 
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *kunal das
> *Sent:* Wednesday, March 13, 2013 1:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Service Issue in Changes
>
> ** **
>
> ** 
>
> Mark - Check the Menu attached with the Change Request field Service*+ with
> Incident Request CI+ field.. Compare the qualification I believe there is a
> Defect with the behavior you reported. This has been carried till 8.0 as
> far I know, you need to check with BMC and get the confirmation.
>
> ** **
>
> Hope this helps.
>
> ** **
>
> Kunal
>
>
> 
>
> ** **
>
> ** **
>
> On Wed, Mar 13, 2013 at 10:24 PM, Brittain, Mark 
> wrote:
>
> ** 
>
> Hi All,
>
>  
>
> I have a number of Service CI’s configured and these CI’s are “used by” an
> number of customers. In the Incident this populates the Service*+ menu
> correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+
> menu.  When I look in the Asset Console this default CI has a status of
> “Ordered”  and all others have a status of “Deployed”
>
>  
>
> What am I missing?
>
> ARS 7.6.04 SP3
>
> ISTM 7.6.04 SP3
>
>  
>
> Thanks
>
> Mark 
>
>  
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
>  
>
> ** **
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Dev Studio Error getting list of Active Link objects

[Tanner, Doug]

In general I try to keep the versions the same as well, but the track record 
for using newer Admin Tool / Dev Studio against an older server is pretty darn 
solid.
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, March 13, 2013 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
I have found in the past that sometimes using an Admin Tool or Dev Studio 
version that does not exactly match the server can cause unexpected issues. 
Nominally the tools should be backward compatible but in practice I have seen 
strange errors get resolved by downgrading whichever administration tool you 
are using to match the exact version/patch of the server.

An example is that I had some weird problem that I don't exactly recall a few 
months ago when I was running Dev Studio 7.6.04 SP4 against a server that was 
ARS 7.6.04 SP2. The problem did not exist when I changed to Dev Studio SP2 to 
match the server. I thought it was always best practice to match your 
administration tool to the server while it was less critical for the old 
Windows User Tool (newer versions of the tool never seemed to cause problems 
against an older server).

-Rick

___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tanner, Doug
Sent: Wednesday, March 13, 2013 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE1FF5.D6B619B0]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








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internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
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Mid Tier administration password

[John Baker]

Sorry Jason, but it's public knowledge. A good pen-tester who's done 
some homework will put it high on the list.



John

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Help with Task flow

[Keith fawcett]

Hoping someone on here has experience with creating a flow between tasks. I 
need to be able to skip tasks 2,3, and 4, if task 1 is set to closed/failed. 
How do I accomplish this?
 
Would I put some type of qualification criteria in the first flow relationship 
between start and task 1, or on the second relationship between task 1 and 2? 
What do I put in the input and qualification tabs?

Thanks,
Keith

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SSO / AREA LDAP question

[Lotz, David]

Hello list,

Remedy 7.5
Oracle 10g
Mid-Tier is patch 3
3 app servers
3 mid tier servers

I am having a peculiar problem and thought I would ask the list if anyone had 
seen a similar issue.  We are attempting to implement SSO with the BMC supplied 
plugin and appear to be successful but (yes there is probably always a but) 
users are randomly being locked out of the Domain when in the mid-tier.

We have only implemented SSO for the mid-tier and I have a portion of a 
mid-tier log that I have specific question about.

 /* Wed Mar 13 2013 09:22:41.1950 */  
AREAVerifyLoginCallback
 /* Wed Mar 13 2013 09:22:41.1950 */  Connecting 
via SSL(host= port=636, certPath=c:\ldap_certs)
 /* Wed Mar 13 2013 09:22:41.1950 */  connect 
timeout previously: -1
 /* Wed Mar 13 2013 09:22:41.1950 */  connect 
timeout used: 35000
 /* Wed Mar 13 2013 09:22:41.1950 */  
ldap_simple_bind("cn=", hidden)
 /* Wed Mar 13 2013 09:22:41.1950 */  After the 
bind
 /* Wed Mar 13 2013 09:22:41.1950 */  
ldap_search_ext("", 2, "cn=")
 /* Wed Mar 13 2013 09:22:41.2110 */  
ldap_simple_bind("CN= /* Wed Mar 13 2013 09:22:41.3200 */  Bind: 
Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C0903A9, 
comment: AcceptSecurityContext error, data 775, v1db1
 /* Wed Mar 13 2013 09:22:41.3200 */  Found user 
but password is bad
 /* Wed Mar 13 2013 09:22:41.3200 */  
LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 
Email= LoginStatus=2 ModificationTime=0
 /* Wed Mar 13 2013 09:22:41.3200 */  
Groups=

I know that when LDAP is used for authentication a bind happens for the user 
defined in the AREA LDAP Configuration form, and when that is successful 
another bind is done for the actual user logging into the system.  As you can 
see in the log excerpt it does this when using the SSO Plugin as well. We are 
only using SSO when logging in through the web. As it was explained to me and 
through reading the SSO integration white paper capturing the user ID should be 
all that is needed to get the user logged in at that point. We are pulling the 
user ID from the header of the IE page and using it after removing the domain 
information. My question is if that is all true and we accept that if the user 
is logged into the network and able to access it through the web page why is 
AREA LDAP trying to do the bind with the user information instead of just a 
search and acknowledgement that the user exists on the network? Is there a way 
to turn off the second bind for Mid-Tier only? Also, has anyone run into a 
problem like this before? I can be logged into the tool for hours and not be 
locked out. Then one of my co-workers attempts to login and gets locked out 
repeatedly.


Any help would be greatly appreciated.

We use a load balancer before the mid-tier and then again before the 
application server. The problem doesn't appear to be linked to any server in 
the pool. I have repeatedly gone through the SSO setup for each server and they 
are identical and appear to be correct. I have used SSL and non SSL connections 
and there doesn't appear to be a problem with any of the certificates.



David Lotz
Fifth Third Bank
Enterprise Solutions-Enterprise Applications
Remedy Application Team
email: david.l...@53.com mailto:david.l...@53.com>
P:513.534.3371
F:513.534.3421
MD:1090W2

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Duplication of worklog

[Rajesh Nair]

Hello listers
Arsystem 7.1 sr

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Duplication of work info

[Rajesh Nair]

Arsystem 7.1 on unix

A service request is created and subsequently an incident is also created
An update ia added to the activity log and thsi is updated in the inc also
which is a normal scenario.
Now if am workin on the ticket and say i am reassinging this to another
group. The same work info is duplicated

Regards

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Re: Mid Tier administration password

[Joe D'Souza]

That could be another good way - only that would mean that you would need to
SSL enable your mid tier application as a requirement - and I do not really
see a flip side to that other than what you mention - the complexities when
using web services etc.

Also on most web servers it is not easy to redirect http to https with a
simple javascript to re- construct your window location like it is possible
on IIS.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, March 13, 2013 5:06 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier administration password

Steve: It is difficult to compare a decade-old open-source
enterprise-wide solution (ie Atrium/OpenSSO), that is not well
integrated with AR System, with a modern solution built for AR System
that sits neatly in Mid Tier and is well supported/respected by BMC
customers/partners. :)

Matt's found a very nice video and it only goes to highlight the
importance of protecting against brute-force attacks, such as
automatically locking accounts in AR System after a number of failed
login attempts. And of course, changing the default AR#Admin# database
password. 

Joe: An alternative mechanism of integrating Mid Tier and AR System
would be to use SSL client certificates. This is how the HP Service
Manager web application is integrated with the SM server side
application (ie ARS in this world). The down side of this approach is
the complexity: SSL client certs is far more complicated to configure
than simply entering a password.


John

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Re: Mid Tier administration password

[Joe D'Souza]

 

You're funny Jason :-)

 

I recall many years ago, when I was fairly new to Remedy, I was at a site,
and waiting on a MS-SQL system administrator on the sa password for
something (not an install or upgrade but just to login as sa to do something
on the server), and could not get in touch with that person, so for fun I
attempted to login into that DB (which was a standalone DB for the AR
Server) with sa and a blank password, and it went right in! And later found
out that many of the SQL servers on their network were having blank
passwords for sa :-)

 

When I brought it to their attention, they had no idea these were
unprotected. They had several other network logins into these servers that
they had forgotten about the sa login..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier administration password

 

** 

Great, now we have to change our production db password. Thanks for
publishing it!

On Mar 13, 2013 2:06 AM, "John Baker" 
wrote:

Steve: It is difficult to compare a decade-old open-source enterprise-wide
solution (ie Atrium/OpenSSO), that is not well integrated with AR System,
with a modern solution built for AR System that sits neatly in Mid Tier and
is well supported/respected by BMC customers/partners. :)

Matt's found a very nice video and it only goes to highlight the importance
of protecting against brute-force attacks, such as automatically locking
accounts in AR System after a number of failed login attempts. And of
course, changing the default AR#Admin# database password.

Joe: An alternative mechanism of integrating Mid Tier and AR System would be
to use SSL client certificates. This is how the HP Service Manager web
application is integrated with the SM server side application (ie ARS in
this world). The down side of this approach is the complexity: SSL client
certs is far more complicated to configure than simply entering a password.


John 


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Re: Dev Studio Error getting list of Active Link objects

[Joe D'Souza]

I was about to say that.. supersize your JVM on your dev studio. I have not
seen that specific error happen because of low default JVM settings but it's
worth a try.

 

Also supersize your CPU, disk space as recommended earlier on this thread
where the temp folder is so it has enough space to process large requests,
and supersize your server memory if its running below par.

 

In my recent experience I have seen significant performance gains when
supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU.
If you are running your server under 8 GB of RAM, upsize it.

 

While for the most part the DS is backward compatible, I wouldn't risk
running DS versions that are designed to support overlays with AR System
versions that are not. I know that it would do versions check and gray out
what's not applicable, but I do not see a gain of using a higher version of
the DS on a lower version of the AR System. A higher patch on the same
version should be OK, but I would stay away from a version jump. It may
work, but I do not think it is recommended.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Wednesday, March 13, 2013 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor.

 

Make sure the memory settings are up adequate. 

 

Mine are set for :

-Xms512m

-Xmx1024m

 

-JDHood

 

 

On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken  wrote:

** 

Sound reasonable. Looks like both C and D drive on the apps and DB server
have over 50% free.

 

Do you know how to tell the path of the temp space the service is using?

 

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM


To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

Ken:

 

I've seen this in the past when the server daemon (or service in your case)
can't write to the temp folder due to permissions, full disk, etc.

 

Just in case it helps,

--Phil

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
On Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41


To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

** 

Make sure Dev Studio is 7.6.4 (SP4)

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

 

** 

I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this?

 

"Errors encountered while retrieving Active Links list from .
ERROR (300): Malloc failed on server; (ARERR 5087)"

 



 

 

It is just Active Links all the other object types pull up fine, even the
Active Link Guides list.

 

 

AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

 

Thanks,

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]   On
Behalf Of Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Hi Ramy,

 

Make sure the user has a Default Support Group.

 

Greg

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Dears ,

 

when selecting template and try to submit ticket below error appear

 


Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group ID (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Company (ARERR 326) 

 





but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea


 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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This email and any files transmitted with it are confidential and intended
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a

Re: Dev Studio Error getting list of Active Link objects

[Murnane, Phil]

Ken:

IIRC, the Windows service honors the system-wide Temp environment variable.  It 
might look at the TMP env var, but most servers have the two variables set to 
the same value.  If the service runs under some account other than Local 
System, check the user environment variables for that account to make sure 
there's no override on the system vars.

Also, if you haven't looked at the memory utilization, you might want to check 
that out.

--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Cecil, Ken [kce...@hubbell.com]
Sent: Wednesday, March 13, 2013 13:00
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Sound reasonable. Looks like both C and D drive on the apps and DB server have 
over 50% free.

Do you know how to tell the path of the temp space the service is using?


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Ken:

I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc.

Just in case it helps,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

“Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)”

[cid:image001.png@01CE1FEA.BCF16CB0]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
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systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com - Hubbell Incorporated

_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
the Answers Are" and have been for 20 years_
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<>

Re: Dev Studio Error getting list of Active Link objects

[pritch]

Supersize! - do you want fries with that?

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 13, 2013 3:41:16 PM
Subject: Re: Dev Studio Error getting list of Active Link objects

** 


I was about to say that.. supersize your JVM on your dev studio. I have not 
seen that specific error happen because of low default JVM settings but it’s 
worth a try. 

  

Also supersize your CPU, disk space as recommended earlier on this thread where 
the temp folder is so it has enough space to process large requests, and 
supersize your server memory if its running below par. 

  

In my recent experience I have seen significant performance gains when 
supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU. If 
you are running your server under 8 GB of RAM, upsize it. 

  

While for the most part the DS is backward compatible, I wouldn’t risk running 
DS versions that are designed to support overlays with AR System versions that 
are not. I know that it would do versions check and gray out what’s not 
applicable, but I do not see a gain of using a higher version of the DS on a 
lower version of the AR System. A higher patch on the same version should be 
OK, but I would stay away from a version jump. It may work, but I do not think 
it is recommended. 

  


Joe 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood 
Sent: Wednesday, March 13, 2013 1:06 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 

  

** While you are poking around, you might as well look in your Dev Studio 
install path for devstudio.ini and open it in a text editor. 


  


Make sure the memory settings are up adequate.  


  


Mine are set for : 


-Xms512m 


-Xmx1024m 


  


-JDHood 


  


  


On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken < kce...@hubbell.com > wrote: 

** 



Sound reasonable. Looks like both C and D drive on the apps and DB server have 
over 50% free. 

  

Do you know how to tell the path of the temp space the service is using? 

  

  

Ken. 

  


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Murnane, Phil 
Sent: Wednesday, March 13, 2013 12:52 PM 



To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 

  

** 



Ken: 


  


I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc. 


  


Just in case it helps, 


--Phil 


  




From: Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG ] On 
Behalf Of Tanner, Doug [ doug.tan...@compass-usa.com ] 
Sent: Wednesday, March 13, 2013 12:41 




To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 




** 


Make sure Dev Studio is 7.6.4 (SP4) 

Doug 

  

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken 
Sent: Wednesday, March 13, 2013 12:40 PM 
To: arslist@ARSLIST.ORG 
Subject: Dev Studio Error getting list of Active Link objects 

  

** 

I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this? 

  

“Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)” 

  



  

  

It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list. 

  

  

AR 7.5 
ITSM 7.6 
Windows 2003 Enterprise 64bit 
SQL 2008 

  

Thanks, 

Ken. 

  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson 
Sent: Wednesday, March 13, 2013 10:29 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent 

  

** 

Hi Ramy, 

  

Make sure the user has a Default Support Group. 

  

Greg 

  

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of Ramy S. Ayoub 
Sent: Wednesday, March 13, 2013 9:15 AM 
To: arslist@ARSLIST.ORG 
Subject: Incident Managment Issue 7.6 SP4 - Urgent 

  

** 



Dears , 


  


when selecting template and try to submit ticket below error appear 


  


Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)  

  


    

    

  


    

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)  

  


    

    

  


    

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326) 

  


    

    

  


    

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)   

  





but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea 


  

    

  

_ARSlist: "Where the Answers Are" and have been for 20

Re: Dev Studio Error getting list of Active Link objects

[Joe D'Souza]

I absolutely agree with this. It is seeking an avenue for problems by doing
this. Which is why I might take the risk to solve certain bug type problems
by raising my DS to a minor patch over the existing server version (although
that may not be the ideal thing to do either), but I wouldn't risk going up
on DS by an entire version. It might be designed to be backward compatible,
but I could bet a few beers, it's not tested to be backward compatible as
thoroughly as it is tested for the current version.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, March 13, 2013 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

I have found in the past that sometimes using an Admin Tool or Dev Studio
version that does not exactly match the server can cause unexpected issues.
Nominally the tools should be backward compatible but in practice I have
seen strange errors get resolved by downgrading whichever administration
tool you are using to match the exact version/patch of the server.

 

An example is that I had some weird problem that I don't exactly recall a
few months ago when I was running Dev Studio 7.6.04 SP4 against a server
that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev
Studio SP2 to match the server. I thought it was always best practice to
match your administration tool to the server while it was less critical for
the old Windows User Tool (newer versions of the tool never seemed to cause
problems against an older server).

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Wednesday, March 13, 2013 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

Make sure Dev Studio is 7.6.4 (SP4)

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

 

** 

I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this?

 

"Errors encountered while retrieving Active Links list from .
ERROR (300): Malloc failed on server; (ARERR 5087)"

 



 

 

It is just Active Links all the other object types pull up fine, even the
Active Link Guides list.

 

 

AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

 

Thanks,

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]   On
Behalf Of Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Hi Ramy,

 

Make sure the user has a Default Support Group.

 

Greg

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Dears ,

 

when selecting template and try to submit ticket below error appear

 


Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group ID (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Company (ARERR 326) 

 





but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea


 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

 

  _  

This email and any files transmitted with it are confidential and intended
solely for the addressee. If you have received this email in error please
notify the system manager. Subject to local law, communications (including
traffic data) with Hubbell may be monitored by our systems [or a third
party's systems on our behalf] for the purposes of security and the
assessment of internal compliance with Hubbell policies. This footnote also
confirms that this email message has been swept for the presence of computer
viruses.
www.hubbell.com   - Hubbell Incorporated

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 




This email is subject to certain disclaimers, which may be reviewed via the
following link. http://compass-usa.com/Pages/Disclaimer.aspx 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

___

Re: Dev Studio Error getting list of Active Link objects

[Joe D'Souza]

As for the numbers in the 1Xms and 1Xmx, these could be further optimized if
you are working on a client with lots of memory. Those numbers are good for
clients that have about 2 Gigs of available memory. You could go higher on
higher powered clients.

 

Look at Oracle's KB's on optimizing JVM's. They shed enough information on
how to fine tune this.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

Here is what I have in there:

-vmargs

-Xms512m

-Xmx1024m

 

Also, this same instance of Dev Studio has no problem pulling up the Active
Links list off of our dev ar server.

 

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Wednesday, March 13, 2013 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor.

 

Make sure the memory settings are up adequate. 

 

Mine are set for :

-Xms512m

-Xmx1024m

 

-JDHood

 

 

On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken  wrote:

** 

Sound reasonable. Looks like both C and D drive on the apps and DB server
have over 50% free.

 

Do you know how to tell the path of the temp space the service is using?

 

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM


To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

Ken:

 

I've seen this in the past when the server daemon (or service in your case)
can't write to the temp folder due to permissions, full disk, etc.

 

Just in case it helps,

--Phil

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
On Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41


To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

** 

Make sure Dev Studio is 7.6.4 (SP4)

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

 

** 

I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this?

 

"Errors encountered while retrieving Active Links list from .
ERROR (300): Malloc failed on server; (ARERR 5087)"

 

 

 

 

It is just Active Links all the other object types pull up fine, even the
Active Link Guides list.

 

 

AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

 

Thanks,

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]   On
Behalf Of Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Hi Ramy,

 

Make sure the user has a Default Support Group.

 

Greg

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

 

** 

Dears ,

 

when selecting template and try to submit ticket below error appear

 


Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group ID (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Group (ARERR 326) 

 


 

 

 


 

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Company (ARERR 326) 

 





but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea


 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

 

  _  

This email and any files transmitted with it are confidential and intended
solely for the addressee. If you have received this email in error please
notify the system manager. Subject to local law, communications (including
traffic data) with Hubbell may be monitored by our systems [or a third
party's systems on our behalf] for the purposes of security and the
assessment of internal compliance with Hubbell policies. This footnote also
confirms that this email message has been swept for the presence of computer
viruses.
www.hubbell.com   - Hubbell Incorporated 

_ARSlist: "Where the Answers Are" and have been for 20 y

Re: Dev Studio Error getting list of Active Link objects

[Joe D'Souza]

:)

After we jumped from minimum memory recommendations of about 2 GB to 8 in
just a few versions, that was the best word I could think of :)

It wasn't too long ago I wouldn't mind installing the AR Server on a
partition on my personal laptop, but though I have a reasonably fair
configuration on my current laptop, I don't want to even try installing a
sandbox on it - it just won't fly...

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, March 13, 2013 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

Supersize! - do you want fries with that?

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 13, 2013 3:41:16 PM
Subject: Re: Dev Studio Error getting list of Active Link objects

** 


I was about to say that.. supersize your JVM on your dev studio. I have not
seen that specific error happen because of low default JVM settings but it’s
worth a try. 

  

Also supersize your CPU, disk space as recommended earlier on this thread
where the temp folder is so it has enough space to process large requests,
and supersize your server memory if its running below par. 

  

In my recent experience I have seen significant performance gains when
supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU.
If you are running your server under 8 GB of RAM, upsize it. 

  

While for the most part the DS is backward compatible, I wouldn’t risk
running DS versions that are designed to support overlays with AR System
versions that are not. I know that it would do versions check and gray out
what’s not applicable, but I do not see a gain of using a higher version of
the DS on a lower version of the AR System. A higher patch on the same
version should be OK, but I would stay away from a version jump. It may
work, but I do not think it is recommended. 

  


Joe 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood 
Sent: Wednesday, March 13, 2013 1:06 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 

  

** While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor. 


  


Make sure the memory settings are up adequate.  


  


Mine are set for : 


-Xms512m 


-Xmx1024m 


  


-JDHood 


  


  


On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken < kce...@hubbell.com > wrote: 

** 



Sound reasonable. Looks like both C and D drive on the apps and DB server
have over 50% free. 

  

Do you know how to tell the path of the temp space the service is using? 

  

  

Ken. 

  


From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG ] On Behalf Of Murnane, Phil 
Sent: Wednesday, March 13, 2013 12:52 PM 



To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 

  

** 



Ken: 


  


I've seen this in the past when the server daemon (or service in your case)
can't write to the temp folder due to permissions, full disk, etc. 


  


Just in case it helps, 


--Phil 


  




From: Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG ]
On Behalf Of Tanner, Doug [ doug.tan...@compass-usa.com ] 
Sent: Wednesday, March 13, 2013 12:41 




To: arslist@ARSLIST.ORG 
Subject: Re: Dev Studio Error getting list of Active Link objects 




** 


Make sure Dev Studio is 7.6.4 (SP4) 

Doug 

  

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken 
Sent: Wednesday, March 13, 2013 12:40 PM 
To: arslist@ARSLIST.ORG 
Subject: Dev Studio Error getting list of Active Link objects 

  

** 

I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this? 

  

“Errors encountered while retrieving Active Links list from .
ERROR (300): Malloc failed on server; (ARERR 5087)” 

  



  

  

It is just Active Links all the other object types pull up fine, even the
Active Link Guides list. 

  

  

AR 7.5 
ITSM 7.6 
Windows 2003 Enterprise 64bit 
SQL 2008 

  

Thanks, 

Ken. 

  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson 
Sent: Wednesday, March 13, 2013 10:29 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent 

  

** 

Hi Ramy, 

  

Make sure the user has a Default Support Group. 

  

Greg 

  

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of Ramy S. Ayoub 
Sent: Wednesday, March 13, 2013 9:15 AM 
To: arslist@ARSLIST.ORG 
Subject: Incident Managment Issue 7.6 SP4 - Urgent 

  

** 



Dears , 


  


when selecting template and try to submit ticket below error appear 


  


Required field cannot be blank. : HPD:Help Desk Assignment Log 

Enforcing HTTPs for Mid Tier (or any Java web app)

[John Baker]

Joe

You mention that it's not easy to force a redirect to the SSL port with 
most web servers.


There's a way you can achieve this in a Java web application (ie Mid 
Tier). Find the web.xml and add the following to the end of the file, 
immediately prior to :




Mid Tier
/*


CONFIDENTIAL



When a browser accesses http://host/arsys/jss-sso/index.jsp or 
http://host:8080/arsys/jss-sso/index.jsp etc, Tomcat sends an HTTP 302 
redirect, ie the HTTP header:


Location: https://host:8443/arsys/jss-sso/index.jsp

This is much neater than a Javascript/client-side redirect.


John
--
JSS SSO Plugin for BMC ITSM, AR System, and more
http://www.javasystemsolutions.com/jss/ssoplugin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Dev Studio Error getting list of Active Link objects

[Jason Miller]

AR Server is fine.  I don't think a sandbox takes much more resources than
it did in 6.x without ITSM.  DS can definitely take more memory than the
Admin Tool did but without ITSM you don't need to allocate nearly as much
memory because the object count is much lower.

I have a VM that is 4 or 5gb of ram with with ARS 7.6.04, MSSQL, Tomcat and
Mid Tier.  It is fine for completely custom development.  It would run
ITSMbut with response time issues.

Jason


On Wed, Mar 13, 2013 at 12:55 PM, Joe D'Souza  wrote:

> :)
>
> After we jumped from minimum memory recommendations of about 2 GB to 8 in
> just a few versions, that was the best word I could think of :)
>
> It wasn't too long ago I wouldn't mind installing the AR Server on a
> partition on my personal laptop, but though I have a reasonably fair
> configuration on my current laptop, I don't want to even try installing a
> sandbox on it - it just won't fly...
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Wednesday, March 13, 2013 3:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Dev Studio Error getting list of Active Link objects
>
> Supersize! - do you want fries with that?
>
> - Original Message -
> From: "Joe D'Souza" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, March 13, 2013 3:41:16 PM
> Subject: Re: Dev Studio Error getting list of Active Link objects
>
> **
>
>
> I was about to say that.. supersize your JVM on your dev studio. I have not
> seen that specific error happen because of low default JVM settings but
> it’s
> worth a try.
>
>
>
> Also supersize your CPU, disk space as recommended earlier on this thread
> where the temp folder is so it has enough space to process large requests,
> and supersize your server memory if its running below par.
>
>
>
> In my recent experience I have seen significant performance gains when
> supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU.
> If you are running your server under 8 GB of RAM, upsize it.
>
>
>
> While for the most part the DS is backward compatible, I wouldn’t risk
> running DS versions that are designed to support overlays with AR System
> versions that are not. I know that it would do versions check and gray out
> what’s not applicable, but I do not see a gain of using a higher version of
> the DS on a lower version of the AR System. A higher patch on the same
> version should be OK, but I would stay away from a version jump. It may
> work, but I do not think it is recommended.
>
>
>
>
> Joe
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
> Sent: Wednesday, March 13, 2013 1:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Dev Studio Error getting list of Active Link objects
>
>
>
> ** While you are poking around, you might as well look in your Dev Studio
> install path for devstudio.ini and open it in a text editor.
>
>
>
>
>
> Make sure the memory settings are up adequate.
>
>
>
>
>
> Mine are set for :
>
>
> -Xms512m
>
>
> -Xmx1024m
>
>
>
>
>
> -JDHood
>
>
>
>
>
>
>
>
> On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken < kce...@hubbell.com > wrote:
>
> **
>
>
>
> Sound reasonable. Looks like both C and D drive on the apps and DB server
> have over 50% free.
>
>
>
> Do you know how to tell the path of the temp space the service is using?
>
>
>
>
>
> Ken.
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Murnane, Phil
> Sent: Wednesday, March 13, 2013 12:52 PM
>
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Dev Studio Error getting list of Active Link objects
>
>
>
> **
>
>
>
> Ken:
>
>
>
>
>
> I've seen this in the past when the server daemon (or service in your case)
> can't write to the temp folder due to permissions, full disk, etc.
>
>
>
>
>
> Just in case it helps,
>
>
> --Phil
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG]
> On Behalf Of Tanner, Doug [ doug.tan...@compass-usa.com ]
> Sent: Wednesday, March 13, 2013 12:41
>
>
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Dev Studio Error getting list of Active Link objects
>
>
>
>
> **
>
>
> Make sure Dev Studio is 7.6.4 (SP4)
>
> Doug
>
>
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken
> Sent: Wednesday, March 13, 2013 12:40 PM
> To: arslist@ARSLIST.ORG
> Subject: Dev Studio Error getting list of Active Link objects
>
>
>
> **
>
> I cannot pull up the list of Active Links in dev studio on our production
> server. Any ideas? Anyone else ever have this?
>
>
>
> “Errors encountered while retrieving Active Links list from .
> ERROR (300): Malloc failed on server; (ARERR 5087)”
>
>
>
>
>
>
>
>
>
> It is just Active Links all the other object types pull up fine, even the
> Active Link Guides list.
>
>
>
>
>
> AR 7.5
> ITSM 7.6
> Windows 2003 Enterprise 64bit
> SQL 2008
>
>
>
> Thanks,

Re: Dev Studio Error getting list of Active Link objects

[Jason Miller]

I'll disagree with you Joe :)

I am using 8.1 with our 7.6.04, 8.0 and 8.1 systems.  Since we have a range
of version I have chosen to only install one version of DS to work with all
servers.  Obviously I haven't been using the 8.1 very long but I had been
using 8.0 extensively with AR 7.6.04 without issue.

I talked to the a DS engineer a few WWRUGs back and he encouraged me to use
a higher version of DS.  I was skeptical at first but seemed very confident
about the statement.  I have been doing ever since.  Even when we only had
7.5 servers I was using 7.6.04 DS because there were so many improvements
and bugs fixed.

This is a change from the Admin Tool where I paid the price once and only
once for using a version that allow me to use features that the AR Server
would not recognize.

Jason


On Wed, Mar 13, 2013 at 12:46 PM, Joe D'Souza  wrote:

> **
>
> I absolutely agree with this. It is seeking an avenue for problems by
> doing this. Which is why I might take the risk to solve certain bug type
> problems by raising my DS to a minor patch over the existing server version
> (although that may not be the ideal thing to do either), but I wouldn’t
> risk going up on DS by an entire version. It might be designed to be
> backward compatible, but I could bet a few beers, it’s not tested to be
> backward compatible as thoroughly as it is tested for the current version.
> 
>
> ** **
>
> Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock
> *Sent:* Wednesday, March 13, 2013 2:05 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
> 
>
>  ** **
>
> I have found in the past that sometimes using an Admin Tool or Dev Studio
> version that does not exactly match the server can cause unexpected issues.
> Nominally the tools should be backward compatible but in practice I have
> seen strange errors get resolved by downgrading whichever administration
> tool you are using to match the exact version/patch of the server.
>
> ** **
>
> An example is that I had some weird problem that I don’t exactly recall a
> few months ago when I was running Dev Studio 7.6.04 SP4 against a server
> that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev
> Studio SP2 to match the server. I thought it was always best practice to
> match your administration tool to the server while it was less critical for
> the old Windows User Tool (newer versions of the tool never seemed to cause
> problems against an older server).
>
> ** **
>
> -Rick
>
> ** **
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug
> *Sent:* Wednesday, March 13, 2013 9:42 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
> ** **
>
> ** 
>
> Make sure Dev Studio is 7.6.4 (SP4)
>
> Doug
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Cecil,
> Ken
> *Sent:* Wednesday, March 13, 2013 12:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dev Studio Error getting list of Active Link objects
>
> ** **
>
> ** 
>
> I cannot pull up the list of Active Links in dev studio on our production
> server. Any ideas? Anyone else ever have this?
>
> ** **
>
> “Errors encountered while retrieving Active Links list from .
> ERROR (300): Malloc failed on server; (ARERR 5087)”
>
> ** **
>
> 
>
> ** **
>
> ** **
>
> It is just Active Links all the other object types pull up fine, even the
> Active Link Guides list.
>
> ** **
>
> ** **
>
> AR 7.5
> ITSM 7.6
> Windows 2003 Enterprise 64bit
> SQL 2008
>
> ** **
>
> Thanks,
>
> Ken.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Greg Donalson
> *Sent:* Wednesday, March 13, 2013 10:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incident Managment Issue 7.6 SP4 - Urgent
>
> ** **
>
> ** 
>
> Hi Ramy,
>
> ** **
>
> Make sure the user has a Default Support Group.
>
> ** **
>
> Greg
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ramy S.
> Ayoub
> *Sent:* Wednesday, March 13, 2013 9:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incident Managment Issue 7.6 SP4 - Urgent
>
> ** **
>
> ** 
>
> Dears ,
>
>  
>
> when selecting template and try to submit ticket below error appear
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Support Organization (ARERR 326) 
>
>  
>
> ** **
>
> ** **
>
> ** **
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Group ID (ARERR 326) ***

Re: total pending time in ITSM Incident Management

[andres tamayo]

you can find this info on SLM:measurement table. maybe you can build
some workflow to copy this fields to the helpdesk form



2013/3/13 syed Ziyan :
> ** Hi Folks,
>
> We are using ITSM 7.6.04 on ARS 7.6.04.
>
> We need have a requirement to show one fields as customer requirement -
>
> Total Pending time - Is there any field in HPD:HelpDesk form which is
> capturing total pending time.
> Total Resolution time - Total time taken to resolve the INC.
>
> Appreciate your suggestion.
>
> Thanks
> Ziyan
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Mid Tier administration password

[Jason Miller]

I had a similar experience the first day on the job as the first ever
dedicated Remedy admin.  The role of admin had either been contractors or
the Help Desk manager.  I was waiting for my account to be created when I
decided to try Demo without a password.  Built my own account thank you
very much.  And added a password to Demo shortly after :)

And even though I didn't have root access on the app server Remedy was
running as root.  I built a console to issue command via Remedy as root.
 Problem solved!

I joke about the ARAdmin password but we ran with the default for many
years.  More years then I would like to admit.  Security used to be an
afterthought.  Even worse other systems were using that account
for integrations   I took a lot of flak when I finally decided enough is
enough and changed it from the default.

Jason


On Wed, Mar 13, 2013 at 12:32 PM, Joe D'Souza  wrote:

> **
>
> ** **
>
> You’re funny Jason J
>
> ** **
>
> I recall many years ago, when I was fairly new to Remedy, I was at a site,
> and waiting on a MS-SQL system administrator on the sa password for
> something (not an install or upgrade but just to login as sa to do
> something on the server), and could not get in touch with that person, so
> for fun I attempted to login into that DB (which was a standalone DB for
> the AR Server) with sa and a blank password, and it went right in! And
> later found out that many of the SQL servers on their network were having
> blank passwords for sa J
>
> ** **
>
> When I brought it to their attention, they had no idea these were
> unprotected. They had several other network logins into these servers that
> they had forgotten about the sa login..
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, March 13, 2013 10:16 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Mid Tier administration password
> 
>
>  ** **
>
> ** 
>
> Great, now we have to change our production db password. Thanks for
> publishing it!
>
> On Mar 13, 2013 2:06 AM, "John Baker" 
> wrote:
>
> Steve: It is difficult to compare a decade-old open-source enterprise-wide
> solution (ie Atrium/OpenSSO), that is not well integrated with AR System,
> with a modern solution built for AR System that sits neatly in Mid Tier
> and is well supported/respected by BMC customers/partners. :)
>
> Matt's found a very nice video and it only goes to highlight the importance
> of protecting against brute-force attacks, such as automatically locking
> accounts in AR System after a number of failed login attempts. And of
> course, changing the default AR#Admin# database password.
>
> Joe: An alternative mechanism of integrating Mid Tier and AR System would
> be to use SSL client certificates. This is how the HP Service Manager web
> application is integrated with the SM server side application (ie ARS in
> this world). The down side of this approach is the complexity: SSL client
> certs is far more complicated to configure than simply entering a
> password.
>
>
> John 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: Dev Studio Error getting list of Active Link objects

[Cecil, Ken]

On the arserver.exe process on the server: the process is currently taking up 
750 MB private bytes of memory. When I try to get the Active Link list I see it 
go up to about 844 MB before I get the error then after the error it goes back 
down to about 750 MB



Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Ken:

IIRC, the Windows service honors the system-wide Temp environment variable.  It 
might look at the TMP env var, but most servers have the two variables set to 
the same value.  If the service runs under some account other than Local 
System, check the user environment variables for that account to make sure 
there's no override on the system vars.

Also, if you haven't looked at the memory utilization, you might want to check 
that out.

--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Cecil, Ken [kce...@hubbell.com]
Sent: Wednesday, March 13, 2013 13:00
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Sound reasonable. Looks like both C and D drive on the apps and DB server have 
over 50% free.

Do you know how to tell the path of the temp space the service is using?


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

**
Ken:

I've seen this in the past when the server daemon (or service in your case) 
can't write to the temp folder due to permissions, full disk, etc.

Just in case it helps,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Tanner, Doug [doug.tan...@compass-usa.com]
Sent: Wednesday, March 13, 2013 12:41
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Make sure Dev Studio is 7.6.4 (SP4)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects

**
I cannot pull up the list of Active Links in dev studio on our production 
server. Any ideas? Anyone else ever have this?

"Errors encountered while retrieving Active Links list from . ERROR 
(300): Malloc failed on server; (ARERR 5087)"

[cid:image001.png@01CE2016.05119210]


It is just Active Links all the other object types pull up fine, even the 
Active Link Guides list.


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008

Thanks,
Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Greg Donalson
Sent: Wednesday, March 13, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent

**
Hi Ramy,

Make sure the user has a Default Support Group.

Greg

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent

**
Dears ,

when selecting template and try to submit ticket below error appear

Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Organization (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
ID (ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group 
(ARERR 326)






Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned 
Support Company (ARERR 326)



but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_




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_ARSlist: "Where the Answers Are" and have 

Re: Dev Studio Error getting list of Active Link objects

[Jason Miller]

I would say it sounds like dev cache mode is turned on for the dev server
and off for the production server (assuming they have similar resources)
IF  this was happening when saving an AL. I don't think dev cache mode
comes in to play just to get a list of ALs.

Jason
On Mar 13, 2013 3:12 PM, "Cecil, Ken"  wrote:

> **
>
> On the arserver.exe process on the server: the process is currently taking
> up 750 MB private bytes of memory. When I try to get the Active Link list I
> see it go up to about 844 MB before I get the error then after the error it
> goes back down to about 750 MB
>
> ** **
>
> ** **
>
> ** **
>
> Ken.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
> *Sent:* Wednesday, March 13, 2013 3:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
> ** **
>
> ** 
>
> Ken:
>
>  
>
> IIRC, the Windows service honors the system-wide Temp environment
> variable.  It might look at the TMP env var, but most servers have the two
> variables set to the same value.  If the service runs under some account
> other than Local System, check the user environment variables for that
> account to make sure there's no override on the system vars.
>
>  
>
> Also, if you haven't looked at the memory utilization, you might want to
> check that out.
>
>  
>
> --Phil
>
>  
>   --
>
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken [kce...@hubbell.com]
> *Sent:* Wednesday, March 13, 2013 13:00
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
> ** 
>
> Sound reasonable. Looks like both C and D drive on the apps and DB server
> have over 50% free.
>
>  
>
> Do you know how to tell the path of the temp space the service is using?**
> **
>
>  
>
>  
>
> Ken.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Murnane,
> Phil
> *Sent:* Wednesday, March 13, 2013 12:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
>  
>
> ** 
>
> Ken:
>
>  
>
> I've seen this in the past when the server daemon (or service in your
> case) can't write to the temp folder due to permissions, full disk, etc.**
> **
>
>  
>
> Just in case it helps,
>
> --Phil
>
>  
>   --
>
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [
> doug.tan...@compass-usa.com]
> *Sent:* Wednesday, March 13, 2013 12:41
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
> ** 
>
> Make sure Dev Studio is 7.6.4 (SP4)
>
> Doug
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Cecil,
> Ken
> *Sent:* Wednesday, March 13, 2013 12:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dev Studio Error getting list of Active Link objects
>
>  
>
> ** 
>
> I cannot pull up the list of Active Links in dev studio on our production
> server. Any ideas? Anyone else ever have this?
>
>  
>
> “Errors encountered while retrieving Active Links list from .
> ERROR (300): Malloc failed on server; (ARERR 5087)”
>
>  
>
> 
>
>  
>
>  
>
> It is just Active Links all the other object types pull up fine, even the
> Active Link Guides list.
>
>  
>
>  
>
> AR 7.5
> ITSM 7.6
> Windows 2003 Enterprise 64bit
> SQL 2008
>
>  
>
> Thanks,
>
> Ken.
>
>  
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] * On Behalf Of *Greg Donalson
> *Sent:* Wednesday, March 13, 2013 10:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incident Managment Issue 7.6 SP4 - Urgent
>
>  
>
> ** 
>
> Hi Ramy,
>
>  
>
> Make sure the user has a Default Support Group.
>
>  
>
> Greg
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ramy S.
> Ayoub
> *Sent:* Wednesday, March 13, 2013 9:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incident Managment Issue 7.6 SP4 - Urgent
>
>  
>
> ** 
>
> Dears ,
>
>  
>
> when selecting template and try to submit ticket below error appear
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Support Organization (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Group ID (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
> Group (ARERR 326) 
>
>  
>
>  
>
> Required field cannot be bla

Re: Dev Studio Error getting list of Active Link objects

[Joe D'Souza]

I forgot to mention ITSM :-). I'm so used to the whole thing now being
bundled together and more importantly almost every shop using the whole
bundled solution that I wasn't considering the option of only the AR Server
installed on my laptop. I had shot down that idea for exactly that same
reason. I prefer my sandbox to have 'everything' if I am to have a sandbox
as most of the times I need to test stuff related with ITSM or one of the
other offerings these days.

 

Joe

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 5:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

AR Server is fine.  I don't think a sandbox takes much more resources than
it did in 6.x without ITSM.  DS can definitely take more memory than the
Admin Tool did but without ITSM you don't need to allocate nearly as much
memory because the object count is much lower.

 

I have a VM that is 4 or 5gb of ram with with ARS 7.6.04, MSSQL, Tomcat and
Mid Tier.  It is fine for completely custom development.  It would run ITSM
but with response time issues.

 

Jason

 

On Wed, Mar 13, 2013 at 12:55 PM, Joe D'Souza  wrote:

:)

After we jumped from minimum memory recommendations of about 2 GB to 8 in
just a few versions, that was the best word I could think of :)

It wasn't too long ago I wouldn't mind installing the AR Server on a
partition on my personal laptop, but though I have a reasonably fair
configuration on my current laptop, I don't want to even try installing a
sandbox on it - it just won't fly...

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, March 13, 2013 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

Supersize! - do you want fries with that?

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 13, 2013 3:41:16 PM
Subject: Re: Dev Studio Error getting list of Active Link objects

**


I was about to say that.. supersize your JVM on your dev studio. I have not
seen that specific error happen because of low default JVM settings but it's
worth a try.

 

Also supersize your CPU, disk space as recommended earlier on this thread
where the temp folder is so it has enough space to process large requests,
and supersize your server memory if its running below par.

 

In my recent experience I have seen significant performance gains when
supersizing CPUs from dual to quard cores at a minimum of 2.3 GHz each CPU.
If you are running your server under 8 GB of RAM, upsize it.

 

While for the most part the DS is backward compatible, I wouldn't risk
running DS versions that are designed to support overlays with AR System
versions that are not. I know that it would do versions check and gray out
what's not applicable, but I do not see a gain of using a higher version of
the DS on a lower version of the AR System. A higher patch on the same
version should be OK, but I would stay away from a version jump. It may
work, but I do not think it is recommended.

 


Joe



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Wednesday, March 13, 2013 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor.


 


Make sure the memory settings are up adequate. 


 


Mine are set for :


-Xms512m


-Xmx1024m


 


-JDHood


 


 


On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken < kce...@hubbell.com > wrote:

**



Sound reasonable. Looks like both C and D drive on the apps and DB server
have over 50% free.

 

Do you know how to tell the path of the temp space the service is using?

 

 

Ken.

 


From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG ] On Behalf Of Murnane, Phil
Sent: Wednesday, March 13, 2013 12:52 PM



To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

**



Ken:


 


I've seen this in the past when the server daemon (or service in your case)
can't write to the temp folder due to permissions, full disk, etc.


 


Just in case it helps,


--Phil


 




From: Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG ]
On Behalf Of Tanner, Doug [ doug.tan...@compass-usa.com ]
Sent: Wednesday, March 13, 2013 12:41




To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects




**


Make sure Dev Studio is 7.6.4 (SP4)

Doug

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting li

Re: Enforcing HTTPs for Mid Tier (or any Java web app)

[Joe D'Souza]

I have never tried that. I used to build a javascript to use the 403
(forbidden) error to redirect the webserver. I'll try this the next time.
Appreciate the tip.

Cheers


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, March 13, 2013 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Enforcing HTTPs for Mid Tier (or any Java web app)

Joe

You mention that it's not easy to force a redirect to the SSL port with 
most web servers.

There's a way you can achieve this in a Java web application (ie Mid 
Tier). Find the web.xml and add the following to the end of the file, 
immediately prior to :


 
 Mid Tier
 /*
 
 
 CONFIDENTIAL
 


When a browser accesses http://host/arsys/jss-sso/index.jsp or 
http://host:8080/arsys/jss-sso/index.jsp etc, Tomcat sends an HTTP 302 
redirect, ie the HTTP header:

Location: https://host:8443/arsys/jss-sso/index.jsp

This is much neater than a Javascript/client-side redirect.


John
-- 
JSS SSO Plugin for BMC ITSM, AR System, and more
http://www.javasystemsolutions.com/jss/ssoplugin

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"Where the Answers Are, and have been for 20 years"

Re: Mid Tier administration password

[Joe D'Souza]

Yup I don't it when some sites do not like to change that default, when even
loosing the new password in documentations is not a reason good enough. With
the way its designed, you do not need to really know the new password in
order to change it. You do not even need to remember the Demo password
(thank you arcache). All you need to remember is the system password and
given that permission as a AR Admin, you can hack your way in, if all
documentations on these passwords is lost. You can't even call that a hack
as that tool is designed for accidental loss of admin account recovery.

 

The only good reason I can come up with is that they probably trust their
people very much and they can live with that trust and not worry about
little things like system passwords :-).

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier administration password

 

** 

I had a similar experience the first day on the job as the first ever
dedicated Remedy admin.  The role of admin had either been contractors or
the Help Desk manager.  I was waiting for my account to be created when I
decided to try Demo without a password.  Built my own account thank you very
much.  And added a password to Demo shortly after :)

 

And even though I didn't have root access on the app server Remedy was
running as root.  I built a console to issue command via Remedy as root.
Problem solved!

 

I joke about the ARAdmin password but we ran with the default for many
years.  More years then I would like to admit.  Security used to be an
afterthought.  Even worse other systems were using that account for
integrations   I took a lot of flak when I finally decided enough is enough
and changed it from the default.

 

Jason

 

On Wed, Mar 13, 2013 at 12:32 PM, Joe D'Souza  wrote:

** 

 

You're funny Jason :-)

 

I recall many years ago, when I was fairly new to Remedy, I was at a site,
and waiting on a MS-SQL system administrator on the sa password for
something (not an install or upgrade but just to login as sa to do something
on the server), and could not get in touch with that person, so for fun I
attempted to login into that DB (which was a standalone DB for the AR
Server) with sa and a blank password, and it went right in! And later found
out that many of the SQL servers on their network were having blank
passwords for sa :-)

 

When I brought it to their attention, they had no idea these were
unprotected. They had several other network logins into these servers that
they had forgotten about the sa login..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 10:16 AM


To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier administration password

 

** 

Great, now we have to change our production db password. Thanks for
publishing it!

On Mar 13, 2013 2:06 AM, "John Baker" 
wrote:

Steve: It is difficult to compare a decade-old open-source enterprise-wide
solution (ie Atrium/OpenSSO), that is not well integrated with AR System,
with a modern solution built for AR System that sits neatly in Mid Tier and
is well supported/respected by BMC customers/partners. :)

Matt's found a very nice video and it only goes to highlight the importance
of protecting against brute-force attacks, such as automatically locking
accounts in AR System after a number of failed login attempts. And of
course, changing the default AR#Admin# database password.

Joe: An alternative mechanism of integrating Mid Tier and AR System would be
to use SSL client certificates. This is how the HP Service Manager web
application is integrated with the SM server side application (ie ARS in
this world). The down side of this approach is the complexity: SSL client
certs is far more complicated to configure than simply entering a password.


John 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Dev Studio Error getting list of Active Link objects

[Karthik]

Ken,

If you know which form the active link works on, why not create a working
list and add the forms that you intend to see active links in?

This is a much faster way to access objects related to a form

Regards,
Karthik
On Mar 14, 2013 6:13 AM, "Joe D'Souza"  wrote:

> **
>
> I had negative experiences with using the Admin tool of mismatched
> versions too, fortunately in test/sandbox type environments. And since then
> never took that risk. And mostly now since I do contract work, I avoid that
> risk because the last thing I would want is a customers system to be broken
> on account of that. But that’s encouraging to hear that they are more
> grounded now on the whole backward compatibility between the development
> tools and the server.
>
> ** **
>
> I would only take that risk though if I encounter a circumstance where
> there is a bug with the matching version but works better if using the DS
> tool of a higher version. I had done it on the early releases of the DS
> tool on 7.6.04 where P2 and below were buggy, but used to switch back and
> forth – only work with the function where the bug manifested but returned
> to the matching version for all other work.
>
> ** **
>
> I know at the end of the day its just data (meta data) that you can
> corrupt, which can be recovered by a DB restore, but when you are sub
> contracting, it often doesn’t go too well if you are the reason they needed
> to roll back a DB J
>
> ** **
>
> Joe
>
> ** **
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, March 13, 2013 5:50 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
> ** **
>
> ** 
>
> I'll disagree with you Joe :)
>
> ** **
>
> I am using 8.1 with our 7.6.04, 8.0 and 8.1 systems.  Since we have a
> range of version I have chosen to only install one version of DS to work
> with all servers.  Obviously I haven't been using the 8.1 very long but I
> had been using 8.0 extensively with AR 7.6.04 without issue.
>
> ** **
>
> I talked to the a DS engineer a few WWRUGs back and he encouraged me to
> use a higher version of DS.  I was skeptical at first but seemed very
> confident about the statement.  I have been doing ever since.  Even when we
> only had 7.5 servers I was using 7.6.04 DS because there were so many
> improvements and bugs fixed.
>
> ** **
>
> This is a change from the Admin Tool where I paid the price once and only
> once for using a version that allow me to use features that the AR Server
> would not recognize.
>
> ** **
>
> Jason
>
> ** **
>
> On Wed, Mar 13, 2013 at 12:46 PM, Joe D'Souza  wrote:**
> **
>
> ** 
>
> I absolutely agree with this. It is seeking an avenue for problems by
> doing this. Which is why I might take the risk to solve certain bug type
> problems by raising my DS to a minor patch over the existing server version
> (although that may not be the ideal thing to do either), but I wouldn’t
> risk going up on DS by an entire version. It might be designed to be
> backward compatible, but I could bet a few beers, it’s not tested to be
> backward compatible as thoroughly as it is tested for the current version.
> 
>
>  
>
> Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock
> *Sent:* Wednesday, March 13, 2013 2:05 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
>  
>
> I have found in the past that sometimes using an Admin Tool or Dev Studio
> version that does not exactly match the server can cause unexpected issues.
> Nominally the tools should be backward compatible but in practice I have
> seen strange errors get resolved by downgrading whichever administration
> tool you are using to match the exact version/patch of the server.
>
>  
>
> An example is that I had some weird problem that I don’t exactly recall a
> few months ago when I was running Dev Studio 7.6.04 SP4 against a server
> that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev
> Studio SP2 to match the server. I thought it was always best practice to
> match your administration tool to the server while it was less critical for
> the old Windows User Tool (newer versions of the tool never seemed to cause
> problems against an older server).
>
>  
>
> -Rick
>
>  
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug
> *Sent:* Wednesday, March 13, 2013 9:42 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Dev Studio Error getting list of Active Link objects
>
>  
>
> ** 
>
> Make sure Dev St