Re: Do I Still Need (Workflow folders)?
The way I read the white paper it is talking about comparing an unmodified reference server not def files. Correct - but some folks don't have the hardware resources to have a reference server, staging server and production server. Importing the original BMC def files for a selected comparison may be useful. But having the live reference server and using Migrator is the recommended method, yes. Thanks, -David J. Easter From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 4:15 PM Subject: Re: Do I Still Need (Workflow folders)? ** The way I read the white paper it is talking about comparing an unmodified reference server not def files. There are multiple copies of def files in the workflow directory. How do you know which one to use? It would be extremely tedious to compare them all. This is from one installer. BTW, that is a screen print of SpaceMonger (free) which I find very helpful in identifying files and directories that can be cleaned up. I was going to link to the website but just found out they went out of business at the beginning of the year :( Jason On Thu, Apr 18, 2013 at 1:16 PM, David Easter david_easter...@yahoo.com wrote: ** If you're on 7.6.04 SP4, have you already applied overlays? Some customers find them useful when comparing their customizations to the BMC origin objects as described in the upgrade white paper. BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper While optional, this is referenced in stage 3: When you upgrade an application, its origin objects are modified. If you want to understand the effects of these modifications, you need to compare origin objects from the original application with origin objects from the upgraded application. Similarly, to understand the modifications captured in your overlays, you will need to compare them with origin objects from the original 7.6.04 SP2 software. If your origin objects are back to being BMC unmodified, then archiving them off is fine (as mentioned). Thanks, -David J. Easter From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 11:15 AM Subject: Re: Do I Still Need (Workflow folders)? ** We have been archiving ours for a while. Our server team also likes to point out that these workflow directories are multiple GB, especially on a system that has been upgraded/patched a few times. It seems kind of crazy that the majority of disk space is used by installer staging files. I zip them up and keep them elsewhere just in case. They compress pretty well since much of it is text def files. Here is a response from David a while back: http://ars-action-request-system.1.n7.nabble.com/Delete-contents-of-the-workflow-directory-tp65103p65112.html Jason On Thu, Apr 18, 2013 at 8:15 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi all – my Server team is asking me to remove files from the application server that I don’t need anymore, to free up HDD. I was wondering about the Workflow folders. Do I still need them or can I delete? The example is C:\Program Files\BMC Software\BMCRemedyKnowledgeManagement\Workflow. This folder has 3.84 GBs in it. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Do I Still Need (Workflow folders)?
I guess you’re only talking about mass comparisons. I’m sure you know that you can open an overlaid active link or filter and the original version at the same time in Dev Studio for a side-by-side comparison. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: 19 April 2013 07:16 To: arslist@ARSLIST.ORG Subject: Re: Do I Still Need (Workflow folders)? ** The way I read the white paper it is talking about comparing an unmodified reference server not def files. Correct - but some folks don't have the hardware resources to have a reference server, staging server and production server. Importing the original BMC def files for a selected comparison may be useful. But having the live reference server and using Migrator is the recommended method, yes. Thanks, -David J. Easter From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 4:15 PM Subject: Re: Do I Still Need (Workflow folders)? ** The way I read the white paper it is talking about comparing an unmodified reference server not def files. There are multiple copies of def files in the workflow directory. How do you know which one to use? It would be extremely tedious to compare them all. This is from one installer. BTW, that is a screen print of SpaceMonger (free) which I find very helpful in identifying files and directories that can be cleaned up. I was going to link to the website but just found out they went out of business at the beginning of the year :( Jason On Thu, Apr 18, 2013 at 1:16 PM, David Easter david_easter...@yahoo.com wrote: ** If you're on 7.6.04 SP4, have you already applied overlays? Some customers find them useful when comparing their customizations to the BMC origin objects as described in the upgrade white paper. https://docs.bmc.com/docs/download/attachments/165478929/ARS_UpgradeProceduresAndGuidelinesSP2TB_7604.pdf?version=2modificationDate=134928900api=v2 BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper While optional, this is referenced in stage 3: When you upgrade an application, its origin objects are modified. If you want to understand the effects of these modifications, you need to compare origin objects from the original application with origin objects from the upgraded application. Similarly, to understand the modifications captured in your overlays, you will need to compare them with origin objects from the original 7.6.04 SP2 software. If your origin objects are back to being BMC unmodified, then archiving them off is fine (as mentioned). Thanks, -David J. Easter From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 11:15 AM Subject: Re: Do I Still Need (Workflow folders)? ** We have been archiving ours for a while. Our server team also likes to point out that these workflow directories are multiple GB, especially on a system that has been upgraded/patched a few times. It seems kind of crazy that the majority of disk space is used by installer staging files. I zip them up and keep them elsewhere just in case. They compress pretty well since much of it is text def files. Here is a response from David a while back: http://ars-action-request-system.1.n7.nabble.com/Delete-contents-of-the-workflow-directory-tp65103p65112.html Jason On Thu, Apr 18, 2013 at 8:15 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi all – my Server team is asking me to remove files from the application server that I don’t need anymore, to free up HDD. I was wondering about the Workflow folders. Do I still need them or can I delete? The example is C:\Program Files\BMC Software\BMCRemedyKnowledgeManagement\Workflow. This folder has 3.84 GBs in it. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time Out In Email Engine
Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson andy.wilker...@nara.govwrote: ** Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra kanhu.san...@gmail.comwrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to error or sent. Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORG Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the stderr.log and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out Additionally, we do not want to add the parameter com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time Out In Email Engine
Hello Kiran, Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System. Regards, Sanjay On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra kanhu.san...@gmail.comwrote: Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson andy.wilker...@nara.govwrote: ** Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra kanhu.san...@gmail.comwrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to error or sent. Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORG Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the stderr.log and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out Additionally, we do not want to add the parameter com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time Out In Email Engine
It's a same for general version of remedy email engine. So defect is still applicable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra Sent: Friday, April 19, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Time Out In Email Engine ** Hello Kiran, Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System. Regards, Sanjay On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra kanhu.san...@gmail.commailto:kanhu.san...@gmail.com wrote: Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson andy.wilker...@nara.govmailto:andy.wilker...@nara.gov wrote: ** Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra kanhu.san...@gmail.commailto:kanhu.san...@gmail.com wrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to error or sent. Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the stderr.log and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out Additionally, we do not want to add the parameter com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time Out In Email Engine
Hello Kiran, Okay. Cool this means. Our AR system requires an upgrade to ARS 7604 SP4. Thank you once again for valuable response. Regards, Sanjay. On Fri, Apr 19, 2013 at 2:48 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** It’s a same for general version of remedy email engine. So defect is still applicable. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *kanhu mohapatra *Sent:* Friday, April 19, 2013 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Time Out In Email Engine ** ** ** Hello Kiran, ** ** Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System. ** ** Regards, Sanjay ** ** On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra kanhu.san...@gmail.com wrote: Hi Kiran, ** ** Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 ** ** Thanks and Regards, Sanjay. ** ** On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson andy.wilker...@nara.gov wrote: ** Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 ** ** On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra kanhu.san...@gmail.com wrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to error or sent. Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay ** ** On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORG Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the stderr.log and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out Additionally, we do not want to add the parameter com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error During Data upload in Data Management Tool
Did you happen to try running this using MidTier browser? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu Mohapatra Sent: Friday, April 19, 2013 5:50 PM To: arslist@ARSLIST.ORG Subject: Error During Data upload in Data Management Tool Hi All, I am trying to upload data using Data Management Tool. But I came across the a typical error which am not able to find any clue. I have attache the screenshot which contain the error . The path information is absolute correct but still encountered the error. Any help would be appreciated. Thanks in advance for all your suggestion. Regards, Sanjay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error During Data upload in Data Management Tool
Sanjay, The version would be very helpful. Before 8.0 you had to use the User Tool. 8.0 and after you need to use the DMT in Mid Tier. The architecture of DMT completely changed between 7.6.04 and 8.0. Jason On Apr 19, 2013 5:36 AM, kanhu mohapatra kanhu.san...@gmail.com wrote: ** Hi Kiran, Thanks you very much for your quick response. I think Data Management Tool is not supported in Midtier. I have attached the screenshot for reference. Regards, Sanjay On Fri, Apr 19, 2013 at 6:01 PM, kanhu mohapatra kanhu.san...@gmail.comwrote: Hi Kiran, Thanks you very much for your quick response. I think Data Management Tool is not supported in Midtier. I have attached the screenshot for reference. Regards, Sanjay On Fri, Apr 19, 2013 at 5:55 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: Did you happen to try running this using MidTier browser? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of kanhu Mohapatra Sent: Friday, April 19, 2013 5:50 PM To: arslist@ARSLIST.ORG Subject: Error During Data upload in Data Management Tool Hi All, I am trying to upload data using Data Management Tool. But I came across the a typical error which am not able to find any clue. I have attache the screenshot which contain the error . The path information is absolute correct but still encountered the error. Any help would be appreciated. Thanks in advance for all your suggestion. Regards, Sanjay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error During Data upload in Data Management Tool
I've had problems before when the path included spaces and brackets. Moving the data management directory to, for example, C:\BMCSoftware\DataManagementClient got it to work for me. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 19 April 2013 15:32 To: arslist@ARSLIST.ORG Subject: Re: Error During Data upload in Data Management Tool ** Sanjay, The version would be very helpful. Before 8.0 you had to use the User Tool. 8.0 and after you need to use the DMT in Mid Tier. The architecture of DMT completely changed between 7.6.04 and 8.0. Jason On Apr 19, 2013 5:36 AM, kanhu mohapatra kanhu.san...@gmail.com wrote: ** Hi Kiran, Thanks you very much for your quick response. I think Data Management Tool is not supported in Midtier. I have attached the screenshot for reference. Regards, Sanjay Image removed by sender. On Fri, Apr 19, 2013 at 6:01 PM, kanhu mohapatra kanhu.san...@gmail.com wrote: Hi Kiran, Thanks you very much for your quick response. I think Data Management Tool is not supported in Midtier. I have attached the screenshot for reference. Regards, Sanjay On Fri, Apr 19, 2013 at 5:55 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: Did you happen to try running this using MidTier browser? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu Mohapatra Sent: Friday, April 19, 2013 5:50 PM To: arslist@ARSLIST.ORG Subject: Error During Data upload in Data Management Tool Hi All, I am trying to upload data using Data Management Tool. But I came across the a typical error which am not able to find any clue. I have attache the screenshot which contain the error . The path information is absolute correct but still encountered the error. Any help would be appreciated. Thanks in advance for all your suggestion. Regards, Sanjay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ~WRD000.jpg
CMDB submit not working on BMC.CORE forms
Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks - Original Message - From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, April 19, 2013 1:51:48 PM Subject: Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
You need to push to the Join form of the CI Type. -Original Message- From: Gordon Frank gjj...@comcast.net To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 19, 2013 2:08 pm Subject: Re: CMDB submit not working on BMC.CORE forms ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, April 19, 2013 1:51:48 PM Subject: Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
I am pushing to the Join form and not the regular form. - Original Message - From: Roger J rjust2...@aol.com To: arslist@ARSLIST.ORG Sent: Friday, April 19, 2013 2:10:00 PM Subject: Re: CMDB submit not working on BMC.CORE forms ** You need to push to the Join form of the CI Type. -Original Message- From: Gordon Frank gjj...@comcast.net To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 19, 2013 2:08 pm Subject: Re: CMDB submit not working on BMC.CORE forms ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks - Original Message - From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, April 19, 2013 1:51:48 PM Subject: Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
What kind of errors are you seeing? Rick On Apr 19, 2013 11:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks -- *From: *Rick Cook remedyr...@gmail.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, April 19, 2013 1:51:48 PM *Subject: *Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
That sounds like your filter push isn't matching any records. Set it so no matching records gives an error. That'll tell you if its your push qualification or not. Maybe you have different CIs in the two environments? Thad On Fri, Apr 19, 2013 at 1:09 PM, Gordon Frank gjj...@comcast.net wrote: ** Thats whats funny. I don't see any errors. Filter Logs show that the Filter is working, but no data gets committed. It's acting like a flag is set wrong. I guess from the respose, this is something unusual and maybe if I restart the server or something, it will start to work. -- *From: *Rick Cook remedyr...@gmail.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, April 19, 2013 3:33:58 PM *Subject: *Re: CMDB submit not working on BMC.CORE forms ** What kind of errors are you seeing? Rick On Apr 19, 2013 11:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks -- *From: *Rick Cook remedyr...@gmail.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, April 19, 2013 1:51:48 PM *Subject: *Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB submit not working on BMC.CORE forms
I wonder if it is related to sandbox. Depending on how the CMDB is configured, new entries can go straight to the primary dataset or be cached in the user's Sandbox dataset, where they will remain until promoted. Rick On Apr 19, 2013 1:09 PM, Gordon Frank gjj...@comcast.net wrote: ** Thats whats funny. I don't see any errors. Filter Logs show that the Filter is working, but no data gets committed. It's acting like a flag is set wrong. I guess from the respose, this is something unusual and maybe if I restart the server or something, it will start to work. -- *From: *Rick Cook remedyr...@gmail.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, April 19, 2013 3:33:58 PM *Subject: *Re: CMDB submit not working on BMC.CORE forms ** What kind of errors are you seeing? Rick On Apr 19, 2013 11:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either. But on another system, I could submit records manually and with a Filter. I have a staging form which holds the original data and through Push field action I am trying to populate variuos classes. I tried using AIE but it did not work. This is a 7.6.4 system on a Windows system. DB is SQL Server. Thanks -- *From: *Rick Cook remedyr...@gmail.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, April 19, 2013 1:51:48 PM *Subject: *Re: CMDB submit not working on BMC.CORE forms ** When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able to do this on one system but not another. It makes me think that there is a flag someplace which is preventing this. Permission Group and Support Groups all look the same. Any help or ideas are appreciated and Thanks, Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
