Re: SLM Status no longer populates

[pallavi patwa]

Have you checked whether all escalation related to SLA are enabled &
working fine ?

Regards,
Pallavi


On Tue, Apr 23, 2013 at 1:51 AM, SUBSCRIBE ARSLIST theReel  wrote:

> Hi Guys,
>
> From mid afternoon on our Remedy ITSM 7.6.04 Sp2 environment users started
> to notice that the search screens were not as colourful, all the calls were
> grey instead of the usual green/red colour and the SLM real time Status
> field was blank.
>
> We had a look and can see that the SVTs are attaching as normal, and the
> date is even being populated into the z1d_SLMDate field on the left of the
> help desk screen.
>
> So it would appear as if there is nothing wrong with the SVT's attaching,
> there where no changes made to the system recently so I am at a loss as to
> why all of a sudden the SLM Status field would stop being completed.
>
> I have looked in the normal log files and tried user AL and filter logs
> but dont see any obivious errors (i will have to go through in more detail
> and compare to a working system), I have even restarted the services as I
> happened to have an outage window. But no luck.
>
> Has anyone came accross this before or can point me in any sort of
> direction.
>
> Any advice welcome
> Thanks
> Tony
>
>
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Re: SLM Status no longer populates

[SUBSCRIBE ARSLIST theReel]

It looks like we have a backlog of records in the SLM:EventSchedule form which 
are not all being progressed by SLM:EventSchedule:TAD_PollingEscalation 
correctly

Some of these are just backed up from today but there are a few hundred which 
have SLA_Time Scheduled dates in the past (up to a year old) so the debate is 
now is it is better to delete these records or to process them by setting the  
SLA_Rule Event Occurred to Yes.

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SLM Status no longer populates

[SUBSCRIBE ARSLIST theReel]

Hi Guys,

From mid afternoon on our Remedy ITSM 7.6.04 Sp2 environment users started to 
notice that the search screens were not as colourful, all the calls were grey 
instead of the usual green/red colour and the SLM real time Status field was 
blank.

We had a look and can see that the SVTs are attaching as normal, and the date 
is even being populated into the z1d_SLMDate field on the left of the help desk 
screen.

So it would appear as if there is nothing wrong with the SVT's attaching, there 
where no changes made to the system recently so I am at a loss as to why all of 
a sudden the SLM Status field would stop being completed.

I have looked in the normal log files and tried user AL and filter logs but 
dont see any obivious errors (i will have to go through in more detail and 
compare to a working system), I have even restarted the services as I happened 
to have an outage window. But no luck.

Has anyone came accross this before or can point me in any sort of direction.

Any advice welcome
Thanks
Tony

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Re: CMDB submit not working on BMC.CORE forms

[Tauf Chowdhury]

Did you try using a different user or try removing and adding your
permissions back? I recall this but don't remember what I did to fix it!

Sent from my iPhone

On Apr 19, 2013, at 4:09 PM, Gordon Frank  wrote:

**

Thats whats funny. I don't see any errors. Filter Logs show that the Filter
is working, but no data gets committed. It's acting like a flag is set
wrong.



I guess from the respose, this is something unusual and maybe if I restart
the server or something, it will start to work.

 --

*From: *"Rick Cook" 
*To: *arslist@ARSLIST.ORG
*Sent: *Friday, April 19, 2013 3:33:58 PM
*Subject: *Re: CMDB submit not working on BMC.CORE forms

**

What kind of errors are you seeing?

Rick
On Apr 19, 2013 11:09 AM, "Gordon Frank"  wrote:

> **
>
> Rick,
>
>
>
> Basically I can not push data to one of these forms from a Filter using a
> Push action.
>
>
>
> Basically it is submitting a record. I could not do this manually either.
>
>
>
> But on another system, I could submit records manually and with a Filter.
>
>
>
> I have a staging form which holds the original data and through Push field
> action I am trying to populate variuos classes.
>
>
>
> I tried using AIE but it did not work. This is a 7.6.4 system on a Windows
> system. DB is SQL Server.
>
>
>
> Thanks
>
>  --
>
> *From: *"Rick Cook" 
> *To: *arslist@ARSLIST.ORG
> *Sent: *Friday, April 19, 2013 1:51:48 PM
> *Subject: *Re: CMDB submit not working on BMC.CORE forms
>
> **
>
> When you say you cannot submit, can you be more specific?
>
> Rick
> On Apr 19, 2013 10:09 AM, "Gordon Frank"  wrote:
>
>> **
>>
>> Hello,
>>
>>
>>
>> Has anyone run into a situation where you can not submit a new record to
>> theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)?
>>
>>
>>
>> I seem to be able to do this on one system but not another.
>>
>>
>>
>> It makes me think that there is a flag someplace which is preventing
>> this. Permission Group and Support Groups all look the same.
>>
>>
>>
>> Any help or ideas are appreciated and Thanks,
>>
>>
>>
>> Gordon Frank
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB submit not working on BMC.CORE forms

[Arkadiusz Bryndza]

Maybe it's related to "Access Restrictions" on People form?
What you see depends on what you insert into CMDBRowLevel (usually some
Company, maybe field is empty?).
So, if your profile has set Unrestricted Asset then you can see CIs (even
if CMDBRowLevel is empty).
If your profile has access to some particular Company and it's not the one
in a CMDBRowLevel field, then ...you don't see the CI.

Regards,
Ark




2013/4/19 Gordon Frank 

> **
>
> Hello,
>
>
>
> Has anyone run into a situation where you can not submit a new record to
> theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)?
>
>
>
> I seem to be able to do this on one system but not another.
>
>
>
> It makes me think that there is a flag someplace which is preventing this.
> Permission Group and Support Groups all look the same.
>
>
>
> Any help or ideas are appreciated and Thanks,
>
>
>
> Gordon Frank
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Allowing Status Change By Group Membership

[Longwing, Lj]

Ok...I just did a quick test on the Group form showing members of the
Administrator group

SELECT T102.C1,C101,C8,C109,C103,C108,C7 FROM T102 WITH (NOLOCK)  WHERE
((T102.C104 LIKE  '1;%'  ) OR (T102.C104 LIKE   '%;1;%') OR
(T102.C119 LIKE  '1;%'  ) OR (T102.C119 LIKE   '%;1;%'))
ORDER BY 1 ASC

C104 LIKE  '1;%' will give you the records where Administrator is the first
group
C104 LIKE   '%;1;%' gives you where administrator is somewhere in the middle

then repeated for field 119 which I believe is the computed group
listso, you are correct...BMC always puts a ; after, so only the
'starting with' and the 'somewhere in the middle' are needed, even if it's
at the end.


On Mon, Apr 22, 2013 at 12:48 PM, Rick Westbrock wrote:

> **
>
> Hmm, the 7.6.04 docs show that the percentage sign when used in a LIKE
> operation “matches any string of 0 or more characters” which is why I
> didn’t add a clause for nothing at the end. I did test it with group ID 1
> (and the string Administrator) at the end of the Group List field and it
> matched the filter qualification.
>
> ** **
>
> -Rick
>
> ** **
>
> ** **
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, April 22, 2013 10:12 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Allowing Status Change By Group Membership
>
> ** **
>
> ** 
>
> Rick,
>
> Yes, $GROUPS$ is messy, which is why they added the $GROUPIDS$ keyword,
> and to avoid the exact issue you are discussing, the keyword for group ids
> always has a semicolon at the beginning and end of the string, so you don't
> need to do what you describe.
>
> ** **
>
> Oh...and you are forgetting the groups being at the END of the string...so
> when using it you need to not only do '1234;%', '%;1234;%', but also
> '%;1234'...very ugly :)
>
> ** **
>
> On Mon, Apr 22, 2013 at 10:44 AM, Rick Westbrock 
> wrote:
>
> ** 
>
> Does the system just read the Group List field of the User record when
> resolving the operation? If so then wouldn’t you also need to use LIKE
> “12345%” since the first group wouldn’t have the leading semi-colon? I was
> using this extra clause when checking to see if group ID 1 was in the Group
> List (field ID 104) of a supporting form (which is fed from the User form).
> In my case I’m using ‘Group List’ LIKE “1;%” OR ‘Group List’ LIKE “%;1;%”
> to check for the Admin group being the first or later in the field.
>
>  
>
> -Rick
>
>  
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, April 22, 2013 9:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Allowing Status Change By Group Membership
>
>  
>
> ** 
>
> Yolanda,
>
> First I would suggest you utilize the group id keyword instead of the
> groups keyword, only from the perspective that group names can
> 'overlap'...meaning you can have an 'Admin' and 'Contact Admin', and if you
> do groups like admin...both would matchbut not if you utilize the group
> id keyword properly...and I assume you want to throw an error when someone
> other than the groups try...so you would want to try something like this**
> **
>
>  
>
> ('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied"
> AND 'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;%
> OR  $GROUPIDS$ LIKE "%;23456;%"
>
>  
>
> please note the ; on both sides of the group ID.  This helps ensure that
> the group id is fully encased, and not part of another group number.
>
>  
>
> On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier <
> yolanda.collier@navy.mil> wrote:
>
> We have a custom application and the customer would like to limit the
> user's ability to change the status, unless that person is a member of a
> particular organization. You must be a member of certain groups in order to
> change the status to Scheduled, Cancelled, or Denied.
>
> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE
> "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
> "EAST"))
>
> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
> not working.
>
> Any suggestions on how to successfully implement would be greatly
> appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>  
>
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>
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Re: Large company chooses for ARSmarts

[Tauf Chowdhury]

Congrats

Sent from my iPhone

On Apr 22, 2013, at 3:25 PM, Support  wrote:

> Hello folks,
>
> A very big and very well-known company chose for ARSmarts.  We are very
> happy, and also very proud, and I thought I'd let you know :-) ;-).
>
> Cheers.
>
> Kaïs
> kais.albas...@arsmarts.com
> www.arsmarts.com
>
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Large company chooses for ARSmarts

[Support]

Hello folks,

A very big and very well-known company chose for ARSmarts.  We are very 
happy, and also very proud, and I thought I'd let you know :-) ;-).


Cheers.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Allowing Status Change By Group Membership

[Collier, Yolanda S CTR MSC, N6]

Thanks to everyone for your assistance. We got it to work!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, April 22, 2013 14:49
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

** 

Hmm, the 7.6.04 docs show that the percentage sign when used in a LIKE 
operation "matches any string of 0 or more characters" which is why I didn't 
add a clause for nothing at the end. I did test it with group ID 1 (and the 
string Administrator) at the end of the Group List field and it matched the 
filter qualification.

 

-Rick

 

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

 

** 

Rick,

Yes, $GROUPS$ is messy, which is why they added the $GROUPIDS$ keyword, and to 
avoid the exact issue you are discussing, the keyword for group ids always has 
a semicolon at the beginning and end of the string, so you don't need to do 
what you describe.

 

Oh...and you are forgetting the groups being at the END of the string...so when 
using it you need to not only do '1234;%', '%;1234;%', but also '%;1234'...very 
ugly :)

 

On Mon, Apr 22, 2013 at 10:44 AM, Rick Westbrock  wrote:

** 

Does the system just read the Group List field of the User record when 
resolving the operation? If so then wouldn't you also need to use LIKE "12345%" 
since the first group wouldn't have the leading semi-colon? I was using this 
extra clause when checking to see if group ID 1 was in the Group List (field ID 
104) of a supporting form (which is fed from the User form). In my case I'm 
using 'Group List' LIKE "1;%" OR 'Group List' LIKE "%;1;%" to check for the 
Admin group being the first or later in the field.

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

 

** 

Yolanda,

First I would suggest you utilize the group id keyword instead of the groups 
keyword, only from the perspective that group names can 'overlap'...meaning you 
can have an 'Admin' and 'Contact Admin', and if you do groups like admin...both 
would matchbut not if you utilize the group id keyword properly...and I 
assume you want to throw an error when someone other than the groups try...so 
you would want to try something like this

 

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied" AND 
'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR  $GROUPIDS$ 
LIKE "%;23456;%"

 

please note the ; on both sides of the group ID.  This helps ensure that the 
group id is fully encased, and not part of another group number.

 

On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier 
 wrote:

We have a custom application and the customer would like to limit the user's 
ability to change the status, unless that person is a member of a particular 
organization. You must be a member of certain groups in order to change the 
status to Scheduled, Cancelled, or Denied.

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE "%XYZ%") OR 
(($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR ('Status' = 
"Cancelled") OR (('Status' = "Denied") AND ('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still not 
working.

Any suggestions on how to successfully implement would be greatly appreciated.

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Re: Allowing Status Change By Group Membership

[Rick Westbrock]

Hmm, the 7.6.04 docs show that the percentage sign when used in a LIKE
operation "matches any string of 0 or more characters" which is why I didn't
add a clause for nothing at the end. I did test it with group ID 1 (and the
string Administrator) at the end of the Group List field and it matched the
filter qualification.

 

-Rick

 

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

 

** 

Rick,

Yes, $GROUPS$ is messy, which is why they added the $GROUPIDS$ keyword, and
to avoid the exact issue you are discussing, the keyword for group ids
always has a semicolon at the beginning and end of the string, so you don't
need to do what you describe.

 

Oh...and you are forgetting the groups being at the END of the string...so
when using it you need to not only do '1234;%', '%;1234;%', but also
'%;1234'...very ugly :)

 

On Mon, Apr 22, 2013 at 10:44 AM, Rick Westbrock 
wrote:

** 

Does the system just read the Group List field of the User record when
resolving the operation? If so then wouldn't you also need to use LIKE
"12345%" since the first group wouldn't have the leading semi-colon? I was
using this extra clause when checking to see if group ID 1 was in the Group
List (field ID 104) of a supporting form (which is fed from the User form).
In my case I'm using 'Group List' LIKE "1;%" OR 'Group List' LIKE "%;1;%" to
check for the Admin group being the first or later in the field.

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

 

** 

Yolanda,

First I would suggest you utilize the group id keyword instead of the groups
keyword, only from the perspective that group names can 'overlap'...meaning
you can have an 'Admin' and 'Contact Admin', and if you do groups like
admin...both would matchbut not if you utilize the group id keyword
properly...and I assume you want to throw an error when someone other than
the groups try...so you would want to try something like this

 

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied" AND
'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR  $GROUPIDS$
LIKE "%;23456;%"

 

please note the ; on both sides of the group ID.  This helps ensure that the
group id is fully encased, and not part of another group number.

 

On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier
 wrote:

We have a custom application and the customer would like to limit the user's
ability to change the status, unless that person is a member of a particular
organization. You must be a member of certain groups in order to change the
status to Scheduled, Cancelled, or Denied.

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE "%XYZ%")
OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR ('Status' =
"Cancelled") OR (('Status' = "Denied") AND ('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
not working.

Any suggestions on how to successfully implement would be greatly
appreciated.


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Re: Allowing Status Change By Group Membership

[Longwing, Lj]

Yolanda,
Go back and use the one I gave you...it says 'if the status is Scheduled or
Cancelled, or if it's Denied and in in the East Organization, and you
aren't in the proper group

is that what you are looking for?...or are you just looking to have this
fire in the eastern group altogether?


On Mon, Apr 22, 2013 at 11:38 AM, Collier, Yolanda S CTR MSC, N6 <
yolanda.collier@navy.mil> wrote:

> Thank you all for your input.
>
> This is the exact AL qualification that is being used:
>
> ($GROUPIDS$ LIKE "%;10200;%") OR ($GROUPIDS$ LIKE "%;10100;%") OR
> (($GROUPIDS$ LIKE "%;10400;%") AND ('Status' = "Scheduled")) OR ('Status' =
> "Cancelled") OR (('Status' = "Denied") AND ('Organization' = "East"))
>
> However regardless of the individuals group or organization the error
> message is being fired (even when it shouldn't)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
> Sent: Monday, April 22, 2013 12:30
> To: arslist@ARSLIST.ORG
> Subject: Re: Allowing Status Change By Group Membership
>
> **
> Yolanda,
> First I would suggest you utilize the group id keyword instead of the
> groups keyword, only from the perspective that group names can
> 'overlap'...meaning you can have an 'Admin' and 'Contact Admin', and if you
> do groups like admin...both would matchbut not if you utilize the group
> id keyword properly...and I assume you want to throw an error when someone
> other than the groups try...so you would want to try something like this
>
> ('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied"
> AND 'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR
>  $GROUPIDS$ LIKE "%;23456;%"
>
> please note the ; on both sides of the group ID.  This helps ensure that
> the group id is fully encased, and not part of another group number.
>
>
> On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier <
> yolanda.collier@navy.mil> wrote:
>
>
> We have a custom application and the customer would like to limit
> the user's ability to change the status, unless that person is a member of
> a particular organization. You must be a member of certain groups in order
> to change the status to Scheduled, Cancelled, or Denied.
>
> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$
> LIKE "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
> "EAST"))
>
> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it
> is still not working.
>
> Any suggestions on how to successfully implement would be greatly
> appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: Allowing Status Change By Group Membership

[Pargeter, Christie :CO IS]

To me it looks like you have some parens in the wrong place.  How does
this look?

(($GROUPIDS$ LIKE "%;10200;%") OR ($GROUPIDS$ LIKE "%;10100;%") OR
($GROUPIDS$ LIKE "%;10400;%")) AND (('Status' = "Scheduled") OR
('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
"East")))


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Collier, Yolanda S CTR MSC, N6
Sent: Monday, April 22, 2013 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

Thank you all for your input. 

This is the exact AL qualification that is being used:

($GROUPIDS$ LIKE "%;10200;%") OR ($GROUPIDS$ LIKE "%;10100;%") OR
(($GROUPIDS$ LIKE "%;10400;%") AND ('Status' = "Scheduled")) OR
('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
"East"))

However regardless of the individuals group or organization the error
message is being fired (even when it shouldn't)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 12:30
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

** 
Yolanda,
First I would suggest you utilize the group id keyword instead of the
groups keyword, only from the perspective that group names can
'overlap'...meaning you can have an 'Admin' and 'Contact Admin', and if
you do groups like admin...both would matchbut not if you utilize
the group id keyword properly...and I assume you want to throw an error
when someone other than the groups try...so you would want to try
something like this

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied"
AND 'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR
$GROUPIDS$ LIKE "%;23456;%"

please note the ; on both sides of the group ID.  This helps ensure that
the group id is fully encased, and not part of another group number.


On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier
 wrote:


We have a custom application and the customer would like to
limit the user's ability to change the status, unless that person is a
member of a particular organization. You must be a member of certain
groups in order to change the status to Scheduled, Cancelled, or Denied.

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$
LIKE "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled"))
OR ('Status' = "Cancelled") OR (('Status' = "Denied") AND
('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it
is still not working.

Any suggestions on how to successfully implement would be
greatly appreciated.



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Re: Allowing Status Change By Group Membership

[Collier, Yolanda S CTR MSC, N6]

Thank you all for your input. 

This is the exact AL qualification that is being used:

($GROUPIDS$ LIKE "%;10200;%") OR ($GROUPIDS$ LIKE "%;10100;%") OR (($GROUPIDS$ 
LIKE "%;10400;%") AND ('Status' = "Scheduled")) OR ('Status' = "Cancelled") OR 
(('Status' = "Denied") AND ('Organization' = "East"))

However regardless of the individuals group or organization the error message 
is being fired (even when it shouldn't)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 12:30
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

** 
Yolanda,
First I would suggest you utilize the group id keyword instead of the groups 
keyword, only from the perspective that group names can 'overlap'...meaning you 
can have an 'Admin' and 'Contact Admin', and if you do groups like admin...both 
would matchbut not if you utilize the group id keyword properly...and I 
assume you want to throw an error when someone other than the groups try...so 
you would want to try something like this

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied" AND 
'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR  $GROUPIDS$ 
LIKE "%;23456;%"

please note the ; on both sides of the group ID.  This helps ensure that the 
group id is fully encased, and not part of another group number.


On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier 
 wrote:


We have a custom application and the customer would like to limit the 
user's ability to change the status, unless that person is a member of a 
particular organization. You must be a member of certain groups in order to 
change the status to Scheduled, Cancelled, or Denied.

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE 
"%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR ('Status' 
= "Cancelled") OR (('Status' = "Denied") AND ('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is 
still not working.

Any suggestions on how to successfully implement would be greatly 
appreciated.


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smime.p7s
Description: S/MIME cryptographic signature

Re: Allowing Status Change By Group Membership

[Longwing, Lj]

Curtis,
I don't like using that particular run-process, because in situations like
this you need to filters to do a single job, and a temp field for EACH
group you want to check...the run-if that I outlined before will work
reliably (as long as you use it properly) with a single piece of workflow,
and doesn't require multiple run-process commands :)


On Mon, Apr 22, 2013 at 11:01 AM, Curtis Gallant  wrote:

> **
> Hi Yolanda,
>
> Using $GROUPS$ or $GROUPID$ to query for membership is always a bit messy
> and error prone.  There is a run process purpose built for this type of
> activity, you just need to do a 2 step process instead of trying to do it
> all in your Run If qual.
>
> You set a field with this run process with the appropriate groupID
> specified and then if the contents of the field you set is a 1 then qualify
> your workflow on that, if it's a 0, they are not part of the group.  If you
> want to check multiple groups usually you would have multiple hidden fields
> that can be leveraged and all checked in your target workflow, BMC does
> this in many areas of ITSM already to confirm the user is part of specific
> groups to qualify workflow from.
>
> Application-Confirm-Group groupID
> Verifies that the current user is a member of the specified group. Returns
> one of the following integers:
>
> - *1*-The user is a member of the group.
> - *0*-The user is *not* a member of the group, or the specified group
>ID does not correspond to a valid group
>
>
>
> On Mon, Apr 22, 2013 at 12:12 PM, Yolanda Collier <
> yolanda.collier@navy.mil> wrote:
>
>> We have a custom application and the customer would like to limit the
>> user's ability to change the status, unless that person is a member of a
>> particular organization. You must be a member of certain groups in order to
>> change the status to Scheduled, Cancelled, or Denied.
>>
>> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE
>> "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
>> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
>> "EAST"))
>>
>> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
>> not working.
>>
>> Any suggestions on how to successfully implement would be greatly
>> appreciated.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> :wq cuga
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Allowing Status Change By Group Membership

[Longwing, Lj]

Rick,
Yes, $GROUPS$ is messy, which is why they added the $GROUPIDS$ keyword, and
to avoid the exact issue you are discussing, the keyword for group ids
always has a semicolon at the beginning and end of the string, so you don't
need to do what you describe.

Oh...and you are forgetting the groups being at the END of the string...so
when using it you need to not only do '1234;%', '%;1234;%', but also
'%;1234'...very ugly :)


On Mon, Apr 22, 2013 at 10:44 AM, Rick Westbrock wrote:

> **
>
> Does the system just read the Group List field of the User record when
> resolving the operation? If so then wouldn’t you also need to use LIKE
> “12345%” since the first group wouldn’t have the leading semi-colon? I was
> using this extra clause when checking to see if group ID 1 was in the Group
> List (field ID 104) of a supporting form (which is fed from the User form).
> In my case I’m using ‘Group List’ LIKE “1;%” OR ‘Group List’ LIKE “%;1;%”
> to check for the Admin group being the first or later in the field.
>
> ** **
>
> -Rick
>
> ** **
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, April 22, 2013 9:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Allowing Status Change By Group Membership
>
> ** **
>
> ** 
>
> Yolanda,
>
> First I would suggest you utilize the group id keyword instead of the
> groups keyword, only from the perspective that group names can
> 'overlap'...meaning you can have an 'Admin' and 'Contact Admin', and if you
> do groups like admin...both would matchbut not if you utilize the group
> id keyword properly...and I assume you want to throw an error when someone
> other than the groups try...so you would want to try something like this**
> **
>
> ** **
>
> ('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied"
> AND 'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;%
> OR  $GROUPIDS$ LIKE "%;23456;%"
>
> ** **
>
> please note the ; on both sides of the group ID.  This helps ensure that
> the group id is fully encased, and not part of another group number.
>
> ** **
>
> On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier <
> yolanda.collier@navy.mil> wrote:
>
> We have a custom application and the customer would like to limit the
> user's ability to change the status, unless that person is a member of a
> particular organization. You must be a member of certain groups in order to
> change the status to Scheduled, Cancelled, or Denied.
>
> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE
> "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
> "EAST"))
>
> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
> not working.
>
> Any suggestions on how to successfully implement would be greatly
> appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
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Re: Unable to create a semaphore. (ARERR 8742)

[Aditya C]

Thanks Vaibhav, The problem was related to arserver not releasing Handles.
it seems have resolved the issue.


On Mon, Apr 15, 2013 at 5:02 PM, vaibhav wadekar
wrote:

> **
> It appears to be related to a bug # SW00445924 - Cant release the the file
> handles. You can track the Handles for arserver.exe (Task Manager, View >
> Select Columns > Check for handles).
>
> See if the handles count increasedecrease time to time or what is it when
> the server got crashed.
>
> Regards/Vaibhav
>
>
> On Mon, Apr 15, 2013 at 10:10 AM, Aditya C  wrote:
>
>> ** Hello,
>>
>>
>> We are seeing lot of Semaphore errors in our Production environment. This
>> is resulting the AR server crash every moment this error comes in.
>> Following is the error:
>>
>>  390600 : Unable to create a semaphore. (ARERR 8742)
>>
>> Environment Details: AR 7.6.04 SP2
>>
>> Did anyone has faced this issue before?
>>
>> Any suggestions would be highly appreciated.
>>
>> Regards,
>> Aditya
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Allowing Status Change By Group Membership

[Curtis Gallant]

Hi Yolanda,

Using $GROUPS$ or $GROUPID$ to query for membership is always a bit messy
and error prone.  There is a run process purpose built for this type of
activity, you just need to do a 2 step process instead of trying to do it
all in your Run If qual.

You set a field with this run process with the appropriate groupID
specified and then if the contents of the field you set is a 1 then qualify
your workflow on that, if it's a 0, they are not part of the group.  If you
want to check multiple groups usually you would have multiple hidden fields
that can be leveraged and all checked in your target workflow, BMC does
this in many areas of ITSM already to confirm the user is part of specific
groups to qualify workflow from.

Application-Confirm-Group groupID
Verifies that the current user is a member of the specified group. Returns
one of the following integers:

- *1*-The user is a member of the group.
- *0*-The user is *not* a member of the group, or the specified group
   ID does not correspond to a valid group



On Mon, Apr 22, 2013 at 12:12 PM, Yolanda Collier <
yolanda.collier@navy.mil> wrote:

> We have a custom application and the customer would like to limit the
> user's ability to change the status, unless that person is a member of a
> particular organization. You must be a member of certain groups in order to
> change the status to Scheduled, Cancelled, or Denied.
>
> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE
> "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
> "EAST"))
>
> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
> not working.
>
> Any suggestions on how to successfully implement would be greatly
> appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
:wq cuga

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Re: CMDB submit not working on BMC.CORE forms

[Hrishikesh Nandedkar]

Hi Gordon,

This can also happen when the CMDB library is not loaded by the AR server.
Any errors/messages in the cmdbengdebug or arerror log?

Can you check if "Load-Shared-Library-Path" points to the right location in
AR.CFG - as for example \AtriumCore\cmdb\server64\bin; and
Load-Shared-Library to cmdbsvr7604_win64.dll for 7.6.04 windows for example?

Cheers
Hrishi
On Fri, Apr 19, 2013 at 9:50 PM, Rick Cook  wrote:

> **
>
> I wonder if it is related to sandbox.  Depending on how the CMDB is
> configured, new entries can go straight to the primary dataset or be cached
> in the user's Sandbox dataset, where they will remain until promoted.
>
> Rick
>  On Apr 19, 2013 1:09 PM, "Gordon Frank"  wrote:
>
>> **
>>
>> Thats whats funny. I don't see any errors. Filter Logs show that the
>> Filter is working, but no data gets committed. It's acting like a flag is
>> set wrong.
>>
>>
>>
>> I guess from the respose, this is something unusual and maybe if I
>> restart the server or something, it will start to work.
>>
>>  --
>>
>> *From: *"Rick Cook" 
>> *To: *arslist@ARSLIST.ORG
>> *Sent: *Friday, April 19, 2013 3:33:58 PM
>> *Subject: *Re: CMDB submit not working on BMC.CORE forms
>>
>> **
>>
>> What kind of errors are you seeing?
>>
>> Rick
>> On Apr 19, 2013 11:09 AM, "Gordon Frank"  wrote:
>>
>>> **
>>>
>>> Rick,
>>>
>>>
>>>
>>> Basically I can not push data to one of these forms from a Filter using
>>> a Push action.
>>>
>>>
>>>
>>> Basically it is submitting a record. I could not do this manually
>>> either.
>>>
>>>
>>>
>>> But on another system, I could submit records manually and with a Filter.
>>>
>>>
>>>
>>> I have a staging form which holds the original data and through Push
>>> field action I am trying to populate variuos classes.
>>>
>>>
>>>
>>> I tried using AIE but it did not work. This is a 7.6.4 system on a
>>> Windows system. DB is SQL Server.
>>>
>>>
>>>
>>> Thanks
>>>
>>>  --
>>>
>>> *From: *"Rick Cook" 
>>> *To: *arslist@ARSLIST.ORG
>>> *Sent: *Friday, April 19, 2013 1:51:48 PM
>>> *Subject: *Re: CMDB submit not working on BMC.CORE forms
>>>
>>> **
>>>
>>> When you say you cannot submit, can you be more specific?
>>>
>>> Rick
>>> On Apr 19, 2013 10:09 AM, "Gordon Frank"  wrote:
>>>
 **

 Hello,



 Has anyone run into a situation where you can not submit a new record
 to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)?



 I seem to be able to do this on one system but not another.



 It makes me think that there is a flag someplace which is preventing
 this. Permission Group and Support Groups all look the same.



 Any help or ideas are appreciated and Thanks,



 Gordon Frank
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Allowing Status Change By Group Membership

[Rick Westbrock]

Does the system just read the Group List field of the User record when
resolving the operation? If so then wouldn't you also need to use LIKE
"12345%" since the first group wouldn't have the leading semi-colon? I was
using this extra clause when checking to see if group ID 1 was in the Group
List (field ID 104) of a supporting form (which is fed from the User form).
In my case I'm using 'Group List' LIKE "1;%" OR 'Group List' LIKE "%;1;%" to
check for the Admin group being the first or later in the field.

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing Status Change By Group Membership

 

** 

Yolanda,

First I would suggest you utilize the group id keyword instead of the groups
keyword, only from the perspective that group names can 'overlap'...meaning
you can have an 'Admin' and 'Contact Admin', and if you do groups like
admin...both would matchbut not if you utilize the group id keyword
properly...and I assume you want to throw an error when someone other than
the groups try...so you would want to try something like this

 

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied" AND
'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;% OR  $GROUPIDS$
LIKE "%;23456;%"

 

please note the ; on both sides of the group ID.  This helps ensure that the
group id is fully encased, and not part of another group number.

 

On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier
 wrote:

We have a custom application and the customer would like to limit the user's
ability to change the status, unless that person is a member of a particular
organization. You must be a member of certain groups in order to change the
status to Scheduled, Cancelled, or Denied.

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE "%XYZ%")
OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR ('Status' =
"Cancelled") OR (('Status' = "Denied") AND ('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
not working.

Any suggestions on how to successfully implement would be greatly
appreciated.


___
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Re: Allowing Status Change By Group Membership

[Longwing, Lj]

Yolanda,
First I would suggest you utilize the group id keyword instead of the
groups keyword, only from the perspective that group names can
'overlap'...meaning you can have an 'Admin' and 'Contact Admin', and if you
do groups like admin...both would matchbut not if you utilize the group
id keyword properly...and I assume you want to throw an error when someone
other than the groups try...so you would want to try something like this

('Status' = "Scheduled" OR 'Status' = "Cancelled" OR ('Status = "Denied"
AND 'Organization' = "EAST)) AND NOT ($GROUPIDS$ LIKE "%;12345;%
OR  $GROUPIDS$ LIKE "%;23456;%"

please note the ; on both sides of the group ID.  This helps ensure that
the group id is fully encased, and not part of another group number.


On Mon, Apr 22, 2013 at 10:12 AM, Yolanda Collier <
yolanda.collier@navy.mil> wrote:

> We have a custom application and the customer would like to limit the
> user's ability to change the status, unless that person is a member of a
> particular organization. You must be a member of certain groups in order to
> change the status to Scheduled, Cancelled, or Denied.
>
> We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE
> "%XYZ%") OR (($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR
> ('Status' = "Cancelled") OR (('Status' = "Denied") AND ('Organization' =
> "EAST"))
>
> and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still
> not working.
>
> Any suggestions on how to successfully implement would be greatly
> appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Allowing Status Change By Group Membership

[Yolanda Collier]

We have a custom application and the customer would like to limit the user's 
ability to change the status, unless that person is a member of a particular 
organization. You must be a member of certain groups in order to change the 
status to Scheduled, Cancelled, or Denied. 

We have attempted to used ($GROUPS$ LIKE "%ABC%") OR ($GROUPS$ LIKE "%XYZ%") OR 
(($GROUPS$ LIKE "%DFG%") AND ('Status' = "Scheduled")) OR ('Status' = 
"Cancelled") OR (('Status' = "Denied") AND ('Organization' = "EAST"))

and we have attempted to use (NOT ($GROUPS$ LIKE "%ABC%") and it is still not 
working.

Any suggestions on how to successfully implement would be greatly appreciated.

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Re: [Webinar] Remedy Optimization & Monitoring in Real Time

[Paolino, Andrew]

We’ve not published the invitation to the web yet, so I have the html sitting 
in my public dropbox. The full URL is:

https://dl.dropboxusercontent.com/u/22774752/Work%20Share/FINAL_SplunkforRemedy_Webinar_Invite.html

-Andrew

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Monday, April 22, 2013 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: [Webinar] Remedy Optimization & Monitoring in Real Time

**
Just wondering – what’s the full URL?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paolino, Andrew
Sent: Monday, April 22, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: [Webinar] Remedy Optimization & Monitoring in Real Time

**

Hi, everyone!



As this is the forefront of the Remedy development community, I want to extend 
you all an invitation to attend our upcoming webinar re: real time Remedy 
optimization & monitoring. Key areas covered:



•   License allocation & optimization

•   Workflow performance tuning

•   Workflow change management

•   Integration performance management

•   Database query optimization



You'll notice that I've convenient abstained from including all the marketing 
language :) – I believe you’ll walk away with something novel from this webinar.



For the full invitation, please check here: http://goo.gl/1BoFR



Registration link: http://goo.gl/TbKAV



If you’ve any questions please let me know. Otherwise, we hope to see you there!



Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038

201-676-0277
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Re: [Webinar] Remedy Optimization & Monitoring in Real Time

[richard....@bwc.state.oh.us]

Just wondering – what’s the full URL?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paolino, Andrew
Sent: Monday, April 22, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: [Webinar] Remedy Optimization & Monitoring in Real Time

**

Hi, everyone!



As this is the forefront of the Remedy development community, I want to extend 
you all an invitation to attend our upcoming webinar re: real time Remedy 
optimization & monitoring. Key areas covered:



·   License allocation & optimization

·   Workflow performance tuning

·   Workflow change management

·   Integration performance management

·   Database query optimization



You'll notice that I've convenient abstained from including all the marketing 
language :) – I believe you’ll walk away with something novel from this webinar.



For the full invitation, please check here: http://goo.gl/1BoFR



Registration link: http://goo.gl/TbKAV



If you’ve any questions please let me know. Otherwise, we hope to see you there!



Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038

201-676-0277
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Luisa Clotilde Carena è assente dall'ufficio.

[Luisa Clotilde Carena]

Sarò assente dall'ufficio a partire dal  22/04/2013 e non tornerò fino al 
07/05/2013.

Risponderò al messaggio al mio ritorno.


La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' 
sopra quale destinatario o ad eventuali altri soggetti
autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali 
e riservate, la cui comunicazione o diffusione a terzi
e' proibita, salvo che non sia stata espressamente autorizzata.Se avete 
ricevuto questa comunicazione per errore, Vi preghiamo di darne
immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri 
supporti.


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Re: Incident Target date

[Kevin Shaffer]

In application administration console you can configure goal types on the 
custom configuration tab. One of the options to select when configuring a goal 
type is incident estimated resolution tracking.  Select that option and the 
target date will auto populate. It doesn't happen right away. There is an 
escalation that fires like every 5 mins to set the target date. 

Kevin

Date: Mon, 22 Apr 2013 10:52:50 -0400
From: mbritt...@navisite.com
Subject: Incident Target date
To: arslist@ARSLIST.ORG

**








Hi All,
 
In the Incident (HPD:HelpDesk) form what is the Target date field used to 
capture and display. OTB this is a column in the Incident Console. Thought 
maybe this was the next SLA target date. I have response and resolution SLA’s 
set up but
 this field is always blank. If this is how it is intended, maybe there is some 
workflow that needs to be turned on either in the HPD:Help Desk or SLA 
Measurement form. Any ideas greatly appreciated.
 
ITSM 7.6.04 SP3
 
Mark
 
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite –
A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360

 




This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained herein, 
to anyone other than the intended recipient is prohibited.




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<>

Re: Incident Target date

[Brittain, Mark]

So this is just a standalone field that could be used to manually include a 
target date?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, April 22, 2013 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Target date

**
Hi,
It is used to record the Target Resolution date for the Incident - not related 
to any of the sub systems including SLM.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 22 April 2013 15:53
To: arslist@ARSLIST.ORG
Subject: Incident Target date

**
Hi All,

In the Incident (HPD:HelpDesk) form what is the Target date field used to 
capture and display. OTB this is a column in the Incident Console. Thought 
maybe this was the next SLA target date. I have response and resolution SLA's 
set up but this field is always blank. If this is how it is intended, maybe 
there is some workflow that needs to be turned on either in the HPD:Help Desk 
or SLA Measurement form. Any ideas greatly appreciated.

ITSM 7.6.04 SP3

Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
[cid:image001.gif@01CE3F48.99F10DB0]



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person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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<>

Re: Incident Target date

[Carl Wilson]

Hi,

It is used to record the Target Resolution date for the Incident - not
related to any of the sub systems including SLM.  

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 22 April 2013 15:53
To: arslist@ARSLIST.ORG
Subject: Incident Target date

 

** 

Hi All,

 

In the Incident (HPD:HelpDesk) form what is the Target date field used to
capture and display. OTB this is a column in the Incident Console. Thought
maybe this was the next SLA target date. I have response and resolution
SLA's set up but this field is always blank. If this is how it is intended,
maybe there is some workflow that needs to be turned on either in the
HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated.

 

ITSM 7.6.04 SP3

 

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

email-Logo-031813

 

 

  _  

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person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.

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<>

Incident Target date

[Brittain, Mark]

Hi All,

In the Incident (HPD:HelpDesk) form what is the Target date field used to 
capture and display. OTB this is a column in the Incident Console. Thought 
maybe this was the next SLA target date. I have response and resolution SLA's 
set up but this field is always blank. If this is how it is intended, maybe 
there is some workflow that needs to be turned on either in the HPD:Help Desk 
or SLA Measurement form. Any ideas greatly appreciated.

ITSM 7.6.04 SP3

Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
[cid:image001.gif@01CE3F47.887C2BB0]



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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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<>

Re: Remedy WebService in VB.Net 2012

[Abhijit Hendre]

Hi,
the way chrome soap plugin forms soap request is different than that of vb.
Net

please compare soap request formed by soap plugin & Vb. Net application
using arjavaplugin logs ( Debug mode) and you shall be able to find the
difference.

Also check output generated in both cases. If that is same then problem is
not at remedy side. You may need to check third party application logs.

Thanks,
Abhijit H
On Apr 22, 2013 3:36 PM, "Benz, Michael"  wrote:

> **
> Thanks for your reply
> I've tested the exact same input using a soap plugin for chrome and it
> works fine
>
> *Michael Benz*
>
> Holcim Australia Shared Services
> Holcim (Australia) Pty Ltd
> 18 Little Cribb Street, Milton QLD 4064
> Phone: +61 7 3364 2752 <+61%207%203364%202752>
>
> Mobile: +61 429 790 513 <+61%20429%20790%20513>
>
>
>
> www.holcim.com.au
>
>
>
> On 22/04/2013, at 8:04 PM, "Onkar Shinde"  wrote:
>
> By looking at below code it looks like you are consuming Web Service
> having Service as its operation type which is retrieving All Incident
> Numbers having Michael as First Name in it.
>
> Make sure in AR Web Service, the Service input variable mapping is
> validated in Web Service Run If Qualification so that it would retrieve
> only required number of records. Make sure On Service Filters are running
> on it properly to output the matched records.
>
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Re: Remedy WebService in VB.Net 2012

[Onkar Shinde]

By looking at below code it looks like you are consuming Web Service having 
Service as its operation type which is retrieving All Incident Numbers having 
Michael as First Name in it.

Make sure in AR Web Service, the Service input variable mapping is validated in 
Web Service Run If Qualification so that it would retrieve only required number 
of records. Make sure On Service Filters are running on it properly to output 
the matched records.

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Re: Remedy WebService in VB.Net 2012

[Benz, Michael]

Thanks for your reply
I've tested the exact same input using a soap plugin for chrome and it works 
fine

Michael Benz
Holcim Australia Shared Services
Holcim (Australia) Pty Ltd
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
Mobile: +61 429 790 513

www.holcim.com.au


On 22/04/2013, at 8:04 PM, "Onkar Shinde" 
mailto:onkarbshi...@gmail.com>> wrote:

By looking at below code it looks like you are consuming Web Service having 
Service as its operation type which is retrieving All Incident Numbers having 
Michael as First Name in it.

Make sure in AR Web Service, the Service input variable mapping is validated in 
Web Service Run If Qualification so that it would retrieve only required number 
of records. Make sure On Service Filters are running on it properly to output 
the matched records.


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Re: Remedy WebService in VB.Net 2012

[Carl Wilson]

Hi,

I never managed to get any values back from this call in VB.Net either,
ended up just using a simple query.

Others on the BMC Developer forums have had similar issues.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: 22 April 2013 04:38
To: arslist@ARSLIST.ORG
Subject: Remedy WebService in VB.Net 2012

 

** 

Hello World!

 

I hope you are all having a good day/night

 

I'm having an issue consuming a Webservice from Remedy using VB.Net and I
was hoping someone could help me out.

 

I created a web service called HPD_IncidentInterface_WS in Visual Studio and
this is my code

 

Private Sub Button1_Click(sender As Object, e As EventArgs) Handles
Button1.Click

 

Dim AuthenticationInfo_Query As New
HPD_IncidentInterface_WS.AuthenticationInfo

AuthenticationInfo_Query.userName = "Username"

AuthenticationInfo_Query.password = "Password"

Dim GetIncidentInfo As New
HPD_IncidentInterface_WS.HPD_IncidentInterface_WSService

GetIncidentInfo.AuthenticationInfoValue = AuthenticationInfo_Query

 

Dim strSQL = "'First Name' = " + """Michael"""

Dim y() As HPD_IncidentInterface_WS.GetListOutputMapGetListValues =
GetIncidentInfo.HelpDesk_QueryList_Service(strSQL, "1", "1")

 

MsgBox(y(0).Incident_Number)

 

End Sub

 

The Y variable remains empty and I get no records back. 

But I can tell it to return 100 records, and as expected it takes much
longer. So I think it is pulling the information and putting it somewhere,
but I don't know where.

 

Any help is greatly appreciated.

 

Regards,

 

Michael Benz

Holcim Australia Shared Services
Holcim (Australia) Pty Ltd

 

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