Re: ARS 764 and Multiple Developers
Also think about using object reservation. Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No response from Web Service
This is mere performance issue. Please increase list Fast threads or improve search criteria, issue shall get resolve. Thanks, Abhijit Hendre On May 23, 2013 12:41 PM, Rüdiger Tams ruedi...@tams.de wrote: ** Hi there, this WS is working on my installation. ARS 7.6.3, ITSM 7.6.3, SOAPUI 4.5.1, Apache Tomcat only. This ootb WS has 3 functions: - Modify - Query (single INC) - QueryList (multiple INC) Query for sinlge INC is something like urn:Incident_NumberINC1234/urn:Incident_Number For QueryList you should use a search string, something like: urn:Qualification'Reported Date' 20/05/2013 00:00:00/urn:Qualification I am using a login that has read license type and default incident permissions only: Asset User, Asset Viewer, Incident Viewer and Infrastructure Change Viewer. No Supoprt Staff. Unrestricted Access. We are using normal hostnames in the WS URL, no FQDNs. The login response is the first step signing in that means connection to AR server seems to be fine. When sending back a list of results this could take some time, so check for timeout settings and increase them, increase memory for Tomcat. HTH Rüdiger *Von:* Sylvain YVON sylvain.y...@gmail.com *An:* arslist@ARSLIST.ORG *Gesendet:* 8:34 Donnerstag, 23.Mai 2013 *Betreff:* Re: No response from Web Service ** The problem is with consuming an AR System WS from a client, not an external WS from a filter, so it would rather be the Mid Tier Web Services logs along with the server side API+Filter+SQL. On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Ken, ** ** The arjavaplugin log should tell you what is happening. The fact that wrong authentication returns an error indicates that the request is indeed hitting the AR Server. If there is a problem after that, the arjavaplugin log would say more. ** ** Joe ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Wednesday, May 22, 2013 2:45 PM *To:* arslist@ARSLIST.ORG *Subject:* No response from Web Service ** ** I am testing calls to some of the OOTB ITSM Web Services. Many appear to be working fine. However, the most important one that we’d like to use (HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet Portal) is not returning a response and the SOAP UI tool just times out after about a minute of waiting for a response. ** ** I used Fiddler to see the http traffic. I can see were SOAP UI is sending the request to the Mid Tier but there is absolutely no response traffic. As a control I do receive a response from the TMS_TaskInterface web service.* *** ** ** Has anybody else already run into this. I haven’t modified the web services. Is there something simple I have overlooked? ** ** Here is the call I am making. ** ** soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_IncidentInterface_WS soapenv:Header urn:AuthenticationInfo urn:userNameUserName/urn:userName urn:passwordPassword/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:HelpDesk_Query_Service urn:Incident_NumberINC00359107/urn:Incident_Number /urn:HelpDesk_Query_Service /soapenv:Body /soapenv:Envelope ** ** ** ** Also, If I put in an invalid username/password combination I do get an error response back right away. ** ** This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat and IIS ** ** ** ** Thanks, Ken. ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.03 and UT slowness
Hi Sue, We noticed this with the first release of WUT 7.5 in 2009 and it has happened to varying degrees ever since (see herehttp://ars-action-request-system.1093659.n2.nabble.com/Upgrade-planned-to-ARS-7-5-Windows-7-tp5479658p5480747.htmlfor some background). Support quickly pointed out the only supported 64-bit OS for WUT was XP, issue closed. Have you tried 7.6.04? Preferably SP4? My team is using this version rather successfully on Win 7 and Server 2008 64-bit machines. On very rare occasions a form will hang as in previous version. Most commonly it is the 'AR System Administration: Server Information' form. What seems to be the most successful is: 1. Copy the installation files to a local drive 2. Right click the setup.cmd - Properties - Compatibility tab - check Run this program in compatibly mode for: - select Windows XP(Service Pack 3) - click ok (this step is key for the ODBC driver as well) 3. Run the setup.cmd file and install WUT 4. After WUT is installed find the aruser.exe in the WUT install directory and set it to run in XP compatibility mode same as in step 2 If there are still issues you can experiment with checking the different Settings boxes on the Compatibly tab. Some of the setting may affect how WUT is displayed or even affect other visual properties of Windows but should make WUT usable. Looking at my laptop I only have Disable display scaling on high DPIsettings checked. I am pretty sure I do not have this checked on all of the 64-bit machines I use WUT on. Hopefully that helps. Jason On Wed, May 22, 2013 at 5:49 AM, Barber, Sue sbar...@mitre.org wrote: ** Hello, ** ** We are running ARS incident (customized) version 7.6.03 and we are seeing some debilitating slowness in some of our end user desktop UTs. We run Windows 7 64 bit on the desktop and overall have had no real issues, except for some of our power users who are having system lock ups and degradation to the point of being unable to work. We are working with BMC on the issue and they seem to be leaning towards our use of the 64 bit Windows OS on our laptops. I wanted to find out if anyone else has had issues with the 32 bit vs. 64 bit Windows OS and if so, were you able to fix it or come up with a solution? Thanks for your help, Sue Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: need help about integrating ITSM with Service now
Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : Web Service Consumer Plugin (com.glide.web_service_consumer) Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? Amar On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza jdso...@shyle.net wrote: ** Amar, ** ** You have very loosely used the word integrate. ** ** Integrate could mean any number of things. ** ** So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. ** ** While there are some limitations going that path (most of which are described in the web services section of the integration guide), it would be a path with least resistance, with a fairly quick turnaround, should you face no problems. ** ** To the best of my knowledge, ServiceNow is Web Service capable too, so it would be the ideal tool, given the lack of detailed information of what you need to get done. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Wednesday, May 22, 2013 11:47 PM *To:* arslist@ARSLIST.ORG *Subject:* need help about integrating ITSM with Service now ** ** ** Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Read timed out error on web services
Hi All, Hoping to get some help here. The client has a web service from an external system that they consume. For the most part it works well but sporadically the response takes a while to come back, which results in the java.net.SocketTimeoutException: Read timed out error. When the error occurs, the Plugin server bounces. There's no rhyme or reason to which requests take a while to respond and which ones are for the most part instantaneous. The same request that failed can then be sent through in no time without any issues. I've tried testing the web service through a 3rd party utility and I see the same delay in responses periodically. However, it seems that in Remedy that delay in response crashes the Plugin process. Raising the timeout limit dodes not make a difference as it just takes longer to come back with that message. Heres' some info about the system Version: 7.1 Patch 5 OS: Solaris DB: Oracle 10.2 My thought was to play around with the Plugin-Filtr-API-Threads setting. They currently have it set at 10 20. Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Good Morning, we are experiencig issue again, where the mid tier redirects to the login page at login, but on the backend the user is loged into the application. MT 7.6.04 SP 4 on Websphere 8 on Aix 6.1.7 ARS 7.5 P4 on Oracle 11g on Aix 6.1.7 we have implement the configuration to the websphere that was suggested (KA377228). This worked that day. - after which we modified the warfile with SSO (built internally) The webadmin redepolyed the MT, and we have been experiencing this from yesterday. At a lost. Unfortunately, I don't have access to the websphere environment to trouble shoot. Thank. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 764 and Multiple Developers
Frank, this is in the BMC 7.6.4 tuning guide. Delay-Recache-Time The number of seconds before the latest cache is made available to all threads. Valid values are 0- 3600 seconds. The default value is 5 seconds. The recommended value is 300 (5 minutes). Dom -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: 23 May 2013 19:12 To: arslist@ARSLIST.ORG Subject: ARS 764 and Multiple Developers We are running into performance issues on our development server and we think it has to do with having multiple developers. It seems we can save a few changes to work flow and the system handles the updates. But then all of sudden the server hangs. We get database timeout errors or the change will go thorough but will take a long time. Trying to figure out how other shops may have their development server configured to allow for multiple developers? How do they handle the timing of mid-tier cache flushes? What value is used for the Delay-Recache-Time? Any and all information is welcome. Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there
Re: Preventing a local table field sort action.
I did. Turned it off, saved, reclogged into the WUT and tried again. No joy. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 23, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Preventing a local table field sort action. Do you have Fixed Headers turned on in the table properties? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, May 23, 2013 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Preventing a local table field sort action. Fred, I was hoping you weren't going to say that. That means my system is not functioning as designed because I can't get that to work. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 23, 2013 5:33 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Preventing a local table field sort action. Each individual column of the table has a property for Enable Sort In Dev Studio click the actual column in the table and set the property there Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, May 23, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Preventing a local table field sort action. Hello Listers, ARS 7.6.03 MS SQL 2005 Windows 2003 Enterprise I am working on a form that has a look up table field. This table field has a column for an Active Link button. I need to prevent the user from charging the sort order on this table field. I know sorting doesn't sound like a big deal but the workflow on this form copies rows from the look up table field via the button column to another table field and pushes the row data to another schema. There is a display-only column on the lookup table that gets flagged as Selected While the parent form is being processed the user has the ability to remove a selected record from the child schema and its table. It also removes a flag that is displayed on the look up table. If the user resorts the table during this process in the WUT the flags are not removed when the Undo column button is clicked. On the web the flags all get lost due to the sort. Is there a setting in the Dev Studio for preventing a table field from the header-click type of sort or even the right-click menu sort? I've checked all of the properties but can't find one that seems to work. I even tried to put a transparent trim box over the table header but that is not allowed. Though it doesn't change the functionality of the selected rows the visual cue is no longer there and the users are . . . well, users. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy - Archiving Data
Christine, We’re on also 7.5.01 and looking at an upgrade. I’ve used archive with the “Delete from Source” option on a couple of forms not had any problem. However, when I tried the “Copy to Archive and Delete from Source” option, the Archive form generates the following error when searching for records: ARERR [313] Data types are not appropriate for relational operation Keep in mind the records do display but this error pops up every time moving through the results list or when clicking on the table on the Relationships tab. According to BMC, this is defect SW00400948. There’s no fix for this version as it’s fixed in later versions. You might want to check out your system see if you get the same error. Maybe someone on the list can suggest a fix? Rebecca On Thu, May 23, 2013 at 10:55 AM, Christine Milton Hall christine_milton_h...@pepperidgefarm.com wrote: ** Hi Everyone Hoping to get some feedback to the following: We are looking into archiving our Incident Management data. We are currently running 7.5.1, but expect to upgrade by the end of the calendar year. The modules currently running are IM, CM, AM, SRM (not heavily yet, so many requests come through IM) , SLM. When I review the out of the box processes – I am not really seeing any advantages to the Remedy archive other than performance on searches within the data base itself. I thought the idea would be to not only improve performance but save on disk space as well.. Our rules must include the ability to restore records if they are deleted as part of this process, or if we do not delete them, have the ability to search and report off of the archive. Our retention rule is 3 years in an accessible, readable format. So.. just looking to hear back on what strategies others are or have used and how effective those strategies are! Any feedback would be great appreciated! Have a great Memorial day week-end! Thanks C * This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. * _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident SLA 7.6.4 question and some Friday humor
Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident SLA 7.6.4 question and some Friday humor
You need to review the SLM:Measurement form to determine if you can modify the entry. -Original Message- From: Howard Richter hbr4...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, May 24, 2013 10:28 am Subject: Incident SLA 7.6.4 question and some Friday humor ** Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLA 7.6.4 question and some Friday humor
First, are you talking about the response SLA getting breached, or the resolution SLA? If resolution, there is an SLM setting called Allow Service Targets to Re-Open (Or maybe Don’t Allow Service Targets to Re-Open). Whatever the default setting is, I believe that it allow the resolution service target to be reset when the ticket gets reassigned to a new Support Group. I don’t know if it works the same for the response SLA or not – you’d have to test it. Good luck, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, May 24, 2013 8:29 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Incident SLA 7.6.4 question and some Friday humor ** Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.netmailto:hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident SLA 7.6.4 question and some Friday humor
Hi Howard, Take a look at the following document, it will list where you need to make the adjustments: https://communities.bmc.com/docs/DOC-21419 _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: 24 May 2013 15:29 To: arslist@ARSLIST.ORG Subject: Incident SLA 7.6.4 question and some Friday humor ** Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Read Timed out error on web services
Hi All, Hoping to get some help here. The client has a web service from an external system that they consume. For the most part it works well but sporadically the response takes a while to come back, which results in the java.net.SocketTimeoutException: Read timed out error. When the error occurs, the Plugin server bounces. There's no rhyme or reason to which requests take a while to respond and which ones are for the most part instantaneous. The same request that failed can then be sent through in no time without any issues. I've tried testing the web service through a 3rd party utility and I see the same delay in responses periodically. However, it seems that in Remedy that delay in response crashes the Plugin process. Raising the timeout limit dodes not make a difference as it just takes longer to come back with that message. Heres' some info about the system Version: 7.1 Patch 5 OS: Solaris DB: Oracle 10.2 My thought was to play around with the Plugin-Filtr-API-Threads setting. They currently have it set at 10 20. Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Validate change of value in Display only Date field
Hi All, I have a date-field on display only form. If value is changed in this field (i.e. user changes the value by selecting the new date value in expand calendar for this field.) I need to enable a button. Please suggest what Execute Option should I use.?? I have tried Lose focus and Return. Also please let me know how can I validate change of value in date fields. I am using AR 7.6.04 and need to run this on Mid-Tier 7.6.04 Any help would be appreciated. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Restarting Reconciliation Job
I hope someone has a presentation on Reconciliation at WWRUG13. I would love it! Question, I stopped a reconciliation job for a couple of minutes and then started it back up. It's been stuck at Starting since Wednesday. I've restarted the arsystemd and arrecond services on our Unix box and it's still stuck. We are going to reboot the server soon, but is there anything else I need to check? Thanks! ARS 7.6.04 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restarting Reconciliation Job
Hi Lisa, Try going to the RE:Job_Runs form and deleting the entry with a 'Status' of Starting Then re-run that job. Hope this helps. Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Restarting Reconciliation Job ** I hope someone has a presentation on Reconciliation at WWRUG13. I would love it! Question, I stopped a reconciliation job for a couple of minutes and then started it back up. It's been stuck at Starting since Wednesday. I've restarted the arsystemd and arrecond services on our Unix box and it's still stuck. We are going to reboot the server soon, but is there anything else I need to check? Thanks! ARS 7.6.04 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read Timed out error on web services
Hi, You should also try and use something like Wireshark along with your 3rd party tool, and forward the result of the dump to a network expert when you get this timeout. I bet he will see some incomplete TCP streams or other low level funny things, like packets lost in the wild. On Fri, May 24, 2013 at 5:24 PM, lisa bumshteyn lisa9...@gmail.com wrote: ** Hi All, Hoping to get some help here. The client has a web service from an external system that they consume. For the most part it works well but sporadically the response takes a while to come back, which results in the java.net.SocketTimeoutException: Read timed out error. When the error occurs, the Plugin server bounces. There's no rhyme or reason to which requests take a while to respond and which ones are for the most part instantaneous. The same request that failed can then be sent through in no time without any issues. I've tried testing the web service through a 3rd party utility and I see the same delay in responses periodically. However, it seems that in Remedy that delay in response crashes the Plugin process. Raising the timeout limit dodes not make a difference as it just takes longer to come back with that message. Heres' some info about the system Version: 7.1 Patch 5 OS: Solaris DB: Oracle 10.2 My thought was to play around with the Plugin-Filtr-API-Threads setting. They currently have it set at 10 20. Any help would be appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Validate change of value in Display only Date field
Sapna, There is no execute option for date select (although there really should be). There are some ways around this...you could have an interval based AL that checks the current value in the field, and if it is different than a value stored somewhere else, then enable the button On Fri, May 24, 2013 at 9:29 AM, Sapna Motwani sapana.motw...@gmail.comwrote: Hi All, I have a date-field on display only form. If value is changed in this field (i.e. user changes the value by selecting the new date value in expand calendar for this field.) I need to enable a button. Please suggest what Execute Option should I use.?? I have tried Lose focus and Return. Also please let me know how can I validate change of value in date fields. I am using AR 7.6.04 and need to run this on Mid-Tier 7.6.04 Any help would be appreciated. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restarting Reconciliation Job
Ryan, That WORKED!! The only record I could find (at the time that I started the job) actually had the status of Queued. I deleted that record and it went back to a stopped state and I was able to restart it. THANK YOU! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Restarting Reconciliation Job ** Hi Lisa, Try going to the RE:Job_Runs form and deleting the entry with a 'Status' of Starting Then re-run that job. Hope this helps. Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Restarting Reconciliation Job ** I hope someone has a presentation on Reconciliation at WWRUG13. I would love it! Question, I stopped a reconciliation job for a couple of minutes and then started it back up. It's been stuck at Starting since Wednesday. I've restarted the arsystemd and arrecond services on our Unix box and it's still stuck. We are going to reboot the server soon, but is there anything else I need to check? Thanks! ARS 7.6.04 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restarting Reconciliation Job
Glad to hear Lisa :) Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Restarting Reconciliation Job Ryan, That WORKED!! The only record I could find (at the time that I started the job) actually had the status of Queued. I deleted that record and it went back to a stopped state and I was able to restart it. THANK YOU! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Restarting Reconciliation Job ** Hi Lisa, Try going to the RE:Job_Runs form and deleting the entry with a 'Status' of Starting Then re-run that job. Hope this helps. Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Restarting Reconciliation Job ** I hope someone has a presentation on Reconciliation at WWRUG13. I would love it! Question, I stopped a reconciliation job for a couple of minutes and then started it back up. It's been stuck at Starting since Wednesday. I've restarted the arsystemd and arrecond services on our Unix box and it's still stuck. We are going to reboot the server soon, but is there anything else I need to check? Thanks! ARS 7.6.04 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WUT vs MidTier
I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
WHEW! I'm glad I'm not the only one! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, May 24, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT
Looks like there hasn't been any new information on MyIT since end of April- is there anything new? I just got an email ad from BMC today and was looking through the archives for more info. If anyone is familiar with it, a couple questions I have are: -Based on the Licensing link, it appears its using the same Remedy licenses (e.g. we use the same licenses for MyIT as for Remedy User, etc.). Am I understanding this correctly? -How does it integrate with customized Remedy apps? Or, does it integrate solely with ITSM? If it helps, I'm just interested in the entry/viewing pieces, not so much on the self-help (e.g. engineer who is bringing up a new server for the first time can enter info on their phone, or perhaps even snap a picture with the phone's camera, and it makes a Remedy entry in Custom Form Servers or another engineer doesn't know what's on a server, so they take a snapshot of the serial number with their phone and everything we associated that server's record in Custom Form Servers is displayed on their phone). I might be pipe-dreaming on this though... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object Listhttps://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+List. 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition fileshttps://docs.bmc.com/docs/display/ars8000/Importing+the+definition+files#Importingthedefinitionfiles-59423.) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. [cid:image001.jpg@01CE5892.C6447DD0] Hope this helps :) Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: WUT vs MidTier
I manage to get along without the WUT most of the time, but I've messed around with a few forms to do it. I keep the WUT in reserve, though and will until I can't. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 11:43 AM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well... Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: WUT vs MidTier
Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Application-Delete-Entry
Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
:) Agreed Claire Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application-Delete-Entry
Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Actually no. I am in an 8.0 environment. It still should technically work in an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can get an environment for it. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Update the 'Web Toolbar' attribute to 'shown' on the View for RE:Job_Run. Save and flush the cache on midtier. Menu toolbar should be visible now. Elizabeth Low Date: Fri, 24 May 2013 15:32:49 -0500 From: ryan_down...@bmc.com Subject: Re: WUT vs MidTier To: arslist@ARSLIST.ORG Actually no. I am in an 8.0 environment. It still should technically work in an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can get an environment for it. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans
Re: Application-Delete-Entry
Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Folks know that usually the best way to get me is either email or phone (call, not text). Even my kids ask me why I don't text - I tell them about the old days where if you wanted to make a phone call you had to walk a mile to the corner store where the 'community' phone was. I wonder if we could survive a day without cell phones, email, etc. Heck, it's Friday so I can say this... In the old days (once we did get a phone) if it rang, everyone looked at one another to decide who would answer it. Truth was it might ring ten times before someone answered it. Nowadays folks can't be ten feet from their phone and if they don't answer it by the second ring they think the world will come to an end. There wasn't any answering machines either - if you weren't there, you never knew someone was trying to get hold of you - they had to actually call back. And yes - I grew up where there was no plumbing in the house (although we did have electricity - most of the time). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From:
Re: huh? financial news for bmc ?
You can change the settings to turn off all notifications. Most of us do that. Rick On May 24, 2013 11:35 AM, Joe D'Souza jdso...@shyle.net wrote: I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of
Re: huh? financial news for bmc ?
Thank you Ken for making feel younger. I have put a goal for retirement of 80 years old, which after reading your last post I'm thinking you've reached that goal already! Susan :) On Fri, May 24, 2013 at 4:42 PM, Ken Pritchard pri...@ptd.net wrote: Folks know that usually the best way to get me is either email or phone (call, not text). Even my kids ask me why I don't text - I tell them about the old days where if you wanted to make a phone call you had to walk a mile to the corner store where the 'community' phone was. I wonder if we could survive a day without cell phones, email, etc. Heck, it's Friday so I can say this... In the old days (once we did get a phone) if it rang, everyone looked at one another to decide who would answer it. Truth was it might ring ten times before someone answered it. Nowadays folks can't be ten feet from their phone and if they don't answer it by the second ring they think the world will come to an end. There wasn't any answering machines either - if you weren't there, you never knew someone was trying to get hold of you - they had to actually call back. And yes - I grew up where there was no plumbing in the house (although we did have electricity - most of the time). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh?
OT: Friday Humor - The Green Thing (Eco Friendly Iniative)
Since it is Friday and it has been one of those weeks I feel compelled to put what an (older) friend sent to me here. I do live in Austin, TX, after all (where plastic bags are now banned, and you get charged for paper bags - Except at Target, apparentyl) . Checking out at the store, the young cashier suggested to the me the other day, that I should bring my own grocery bags because plastic bags weren't good for the environment. I apologized and explained, We didn't have this green thing back in my earlier days. The clerk responded, That's our problem today. Your generation did not care enough to save our environment for future generations. She was right -- our generation didn't have the green thing in its day. Back then, we returned milk bottles, soda bottles and beer bottles to the store. The store sent them back to the plant to be washed and sterilized and refilled, so it could use the same bottles over and over. So they really were recycled. But we didn't have the green thing back in our day. Grocery stores bagged our groceries in brown paper bags, that we reused for numerous things, most memorable besides household garbage bags, was the use of brown paper bags as book covers for our school books. This was to ensure that public property, (the books provided for our use by the school) was not defaced by our scribblings. Then we were able to personalize our books. But too bad we didn't do the green thing back then. We walked up stairs, because we didn't have an escalator in every store and office building. We walked to the grocery store and didn't climb into a 300-horsepower machine every time we had to go two blocks. But she was right. We didn't have the green thing in our day. Back then, we washed the baby's diapers because we didn't have the throw-away kind. We dried clothes on a line, not in an energy gobbling machine burning up 220 volts -- wind and solar power really did dry our clothes back in our early days. Kids got hand-me-down clothes from their brothers or sisters, not always brand-new clothing. But that young lady is right, we didn't have the green thing back in our day. Back then, we had one TV, or radio, in the house -- not a TV in every room. And the TV had a small screen the size of a handkerchief (remember them?), not a screen the size of the state of Montana . In the kitchen, we blended and stirred by hand because we didn't have electric machines to do everything for us. When we packaged a fragile item to send in the mail, we used wadded up old newspapers to cushion it, not Styrofoam or plastic bubble wrap. Back then, we didn't fire up an engine and burn gasoline just to cut the lawn. We used a push mower that ran on human power. We exercised by working so we didn't need to go to a health club to run on treadmills that operate on electricity. But she's right; we didn't have the green thing back then. We drank from a fountain when we were thirsty instead of using a cup or a plastic bottle every time we had a drink of water. We refilled writing pens with ink instead of buying a new pen, and we replaced the razor blades in a razor instead of throwing away the whole razor just because the blade got dull. But we didn't have the green thing back then. Back then, people took the streetcar or a bus and kids rode their bikes to school or walked instead of turning their moms into a 24-hour taxi service. We had one electrical outlet in a room, not an entire bank of sockets to power a dozen appliances. And we didn't need a computerized gadget to receive a signal beamed from satellites 2,000 miles out in space in order to find the nearest burger joint. But isn't it sad the current generation laments how wasteful we older folks were just because we didn't have the green thing back then? .. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Humor - The Green Thing (Eco Friendly Iniative)
And stores were NOT open on Sunday. No mall or shopping center to go to. You HAD TO spend time with the family. Come to think of it, last weekend my Honey Do list included putting up a new clothesline - I don't know which would be more amusing - making the young'uns go a week living like we use to or having those of my generation be required to live in today's modern world for a week. Glad it's about time for me to head for the hills for the weekend - here's to the still (no not that type) of the mountain. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: Friday, May 24, 2013 8:41 PM To: arslist@ARSLIST.ORG Subject: OT: Friday Humor - The Green Thing (Eco Friendly Iniative) Since it is Friday and it has been one of those weeks I feel compelled to put what an (older) friend sent to me here. I do live in Austin, TX, after all (where plastic bags are now banned, and you get charged for paper bags - Except at Target, apparentyl) . Checking out at the store, the young cashier suggested to the me the other day, that I should bring my own grocery bags because plastic bags weren't good for the environment. I apologized and explained, We didn't have this green thing back in my earlier days. The clerk responded, That's our problem today. Your generation did not care enough to save our environment for future generations. She was right -- our generation didn't have the green thing in its day. Back then, we returned milk bottles, soda bottles and beer bottles to the store. The store sent them back to the plant to be washed and sterilized and refilled, so it could use the same bottles over and over. So they really were recycled. But we didn't have the green thing back in our day. Grocery stores bagged our groceries in brown paper bags, that we reused for numerous things, most memorable besides household garbage bags, was the use of brown paper bags as book covers for our school books. This was to ensure that public property, (the books provided for our use by the school) was not defaced by our scribblings. Then we were able to personalize our books. But too bad we didn't do the green thing back then. We walked up stairs, because we didn't have an escalator in every store and office building. We walked to the grocery store and didn't climb into a 300-horsepower machine every time we had to go two blocks. But she was right. We didn't have the green thing in our day. Back then, we washed the baby's diapers because we didn't have the throw-away kind. We dried clothes on a line, not in an energy gobbling machine burning up 220 volts -- wind and solar power really did dry our clothes back in our early days. Kids got hand-me-down clothes from their brothers or sisters, not always brand-new clothing. But that young lady is right, we didn't have the green thing back in our day. Back then, we had one TV, or radio, in the house -- not a TV in every room. And the TV had a small screen the size of a handkerchief (remember them?), not a screen the size of the state of Montana . In the kitchen, we blended and stirred by hand because we didn't have electric machines to do everything for us. When we packaged a fragile item to send in the mail, we used wadded up old newspapers to cushion it, not Styrofoam or plastic bubble wrap. Back then, we didn't fire up an engine and burn gasoline just to cut the lawn. We used a push mower that ran on human power. We exercised by working so we didn't need to go to a health club to run on treadmills that operate on electricity. But she's right; we didn't have the green thing back then. We drank from a fountain when we were thirsty instead of using a cup or a plastic bottle every time we had a drink of water. We refilled writing pens with ink instead of buying a new pen, and we replaced the razor blades in a razor instead of throwing away the whole razor just because the blade got dull. But we didn't have the green thing back then. Back then, people took the streetcar or a bus and kids rode their bikes to school or walked instead of turning their moms into a 24-hour taxi service. We had one electrical outlet in a room, not an entire bank of sockets to power a dozen appliances. And we didn't need a computerized gadget to receive a signal beamed from satellites 2,000 miles out in space in order to find the nearest burger joint. But isn't it sad the current generation laments how wasteful we older folks were just because we didn't have the green thing back then? .. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and
Re: huh? financial news for bmc ?
If I could figure out my way around the dern website I'd do that ! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, May 24, 2013 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** You can change the settings to turn off all notifications. Most of us do that. Rick On May 24, 2013 11:35 AM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com mailto:sylvain.y...@gmail.com To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote:
Re: huh? financial news for bmc ?
Haha (which is the older generation way of saying LOL). Not quite there and figure I'll be long retired before 80. I've actually set a goal which is less than 5 years out. I plan on enjoying life. Don't need much, just a country way of life. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Friday, May 24, 2013 6:28 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** Thank you Ken for making feel younger. I have put a goal for retirement of 80 years old, which after reading your last post I'm thinking you've reached that goal already! Susan :) On Fri, May 24, 2013 at 4:42 PM, Ken Pritchard pri...@ptd.net mailto:pri...@ptd.net wrote: Folks know that usually the best way to get me is either email or phone (call, not text). Even my kids ask me why I don't text - I tell them about the old days where if you wanted to make a phone call you had to walk a mile to the corner store where the 'community' phone was. I wonder if we could survive a day without cell phones, email, etc. Heck, it's Friday so I can say this... In the old days (once we did get a phone) if it rang, everyone looked at one another to decide who would answer it. Truth was it might ring ten times before someone answered it. Nowadays folks can't be ten feet from their phone and if they don't answer it by the second ring they think the world will come to an end. There wasn't any answering machines either - if you weren't there, you never knew someone was trying to get hold of you - they had to actually call back. And yes - I grew up where there was no plumbing in the house (although we did have electricity - most of the time). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:36 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them without having them have to email them which they used to before facebook.. But now having a iPhone app for it, I don't sign off it, so maybe that's the reason why I do not get such notifications except when someone specifically writes something to me.. Maybe that's one way to not get email notifications from facebook.. just don't sign off from it.. I think all of my contacts there know that I'm not quick to respond to facebook messages except when I'm travelling when there is nothing better to do in hotels.. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Ken Pritchard Sent: Friday, May 24, 2013 9:17 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Maybe one of the last - but not the last! I made the mistake of creating a facebook acct - never really use it. But now I get all these msgs from Facebook that I need to log in because someone has posted something - but when I get up there - I can't find anything. I think it's just a ploy to have folks log in monthly to pad their stats. Does anyone really look at the advertisements on those sites? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Friday, May 24, 2013 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I think I am one of the last persons to have created a YouTube account! That I did only because a video I wanted to send to some of my friends of me struggling to drill some ice while ice fishing at the Matanuska Lake at Alaska, looked too funny not to share considering a local tour guide drilled like it was nothing! Me and one of my project manager were literally struggling to drill.. And this was only 2 months ago... It didn't even occur to me I could use YouTube to publish that video, and I was thinking other old school stuff like creating an FTP folder on my company FTP server... Joe -Original Message- From: Howard Richter Sent: Thursday, May 23, 2013 6:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that
Re: Application-Delete-Entry
Technically, we would need more informationthere are 3 possibilities here: If the Action is a pure Run Process then use: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ If the action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ AND If the action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ Againhope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry ** Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: need help about integrating ITSM with Service now
Let me see, you want to create ServiceNow tickets from Remedy ITSM Incidents? BMC Remedy ITSM provides an open API with java based code, web services, plug ins, etc. etc. It is the largest installed base of ITSM, which I am sure it is important for ServiceNow to integrate with. Shouldn't you be asking ServiceNow what their built for the web applications can consume or what they provide to be consumed? Mainly because you haven't mentioned anything for the Remedy side to consume from the ServiceNow side. Or have you already tried that and had to come to the BMC Remedy side for help? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: May 24, 2013 4:55 AM To: arslist@ARSLIST.ORG Subject: Re: need help about integrating ITSM with Service now ** Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : . Web Service Consumer Plugin (com.glide.web_service_consumer) . Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? Amar On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza jdso...@shyle.net wrote: ** Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While there are some limitations going that path (most of which are described in the web services section of the integration guide), it would be a path with least resistance, with a fairly quick turnaround, should you face no problems. To the best of my knowledge, ServiceNow is Web Service capable too, so it would be the ideal tool, given the lack of detailed information of what you need to get done. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Wednesday, May 22, 2013 11:47 PM To: arslist@ARSLIST.ORG Subject: need help about integrating ITSM with Service now ** Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Friday Humor - The Green Thing (Eco Friendly Iniative)
As a tree hugger, I just have to say AMEN On May 24, 2013 6:41 PM, bullcreek.com bauti...@bullcreek.com wrote: Since it is Friday and it has been one of those weeks I feel compelled to put what an (older) friend sent to me here. I do live in Austin, TX, after all (where plastic bags are now banned, and you get charged for paper bags - Except at Target, apparentyl) . Checking out at the store, the young cashier suggested to the me the other day, that I should bring my own grocery bags because plastic bags weren't good for the environment. I apologized and explained, We didn't have this green thing back in my earlier days. The clerk responded, That's our problem today. Your generation did not care enough to save our environment for future generations. She was right -- our generation didn't have the green thing in its day. Back then, we returned milk bottles, soda bottles and beer bottles to the store. The store sent them back to the plant to be washed and sterilized and refilled, so it could use the same bottles over and over. So they really were recycled. But we didn't have the green thing back in our day. Grocery stores bagged our groceries in brown paper bags, that we reused for numerous things, most memorable besides household garbage bags, was the use of brown paper bags as book covers for our school books. This was to ensure that public property, (the books provided for our use by the school) was not defaced by our scribblings. Then we were able to personalize our books. But too bad we didn't do the green thing back then. We walked up stairs, because we didn't have an escalator in every store and office building. We walked to the grocery store and didn't climb into a 300-horsepower machine every time we had to go two blocks. But she was right. We didn't have the green thing in our day. Back then, we washed the baby's diapers because we didn't have the throw-away kind. We dried clothes on a line, not in an energy gobbling machine burning up 220 volts -- wind and solar power really did dry our clothes back in our early days. Kids got hand-me-down clothes from their brothers or sisters, not always brand-new clothing. But that young lady is right, we didn't have the green thing back in our day. Back then, we had one TV, or radio, in the house -- not a TV in every room. And the TV had a small screen the size of a handkerchief (remember them?), not a screen the size of the state of Montana . In the kitchen, we blended and stirred by hand because we didn't have electric machines to do everything for us. When we packaged a fragile item to send in the mail, we used wadded up old newspapers to cushion it, not Styrofoam or plastic bubble wrap. Back then, we didn't fire up an engine and burn gasoline just to cut the lawn. We used a push mower that ran on human power. We exercised by working so we didn't need to go to a health club to run on treadmills that operate on electricity. But she's right; we didn't have the green thing back then. We drank from a fountain when we were thirsty instead of using a cup or a plastic bottle every time we had a drink of water. We refilled writing pens with ink instead of buying a new pen, and we replaced the razor blades in a razor instead of throwing away the whole razor just because the blade got dull. But we didn't have the green thing back then. Back then, people took the streetcar or a bus and kids rode their bikes to school or walked instead of turning their moms into a 24-hour taxi service. We had one electrical outlet in a room, not an entire bank of sockets to power a dozen appliances. And we didn't need a computerized gadget to receive a signal beamed from satellites 2,000 miles out in space in order to find the nearest burger joint. But isn't it sad the current generation laments how wasteful we older folks were just because we didn't have the green thing back then? .. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: need help about integrating ITSM with Service now
Amar, Those plugins are on the ServiceNow side. SN allows you to indicate which plugins you have in your environment; these allow you to consume and publish web services. Much as you would integrate with Remedy ARS using web services, you do the same, in concept, with SN. To start, you have to ensure that these plugins are loaded in your environment. If you are unsure how to do this, call SN customer support and they can turn it on and a matter of minutes. When integrating between any two ticketing systems you will need to develop a mapping from the source form to the target form. As SN's incident form is usually customized, that mapping could look like anything and probably will not be reusable with another customer's SN instance. By reading Remedy's integration guide you should get a good idea of how to integrate ticketing systems using web services. Understanding the Remedy side will go a long way towards integrating with any ticketing system using web services. Regars, Dale Hurtt - Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : Web Service Consumer Plugin (com.glide.web_service_consumer) Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? Amar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
