Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid
Here is what I get when I try and reset the password, the script excutes and
then hangs!
echo Changing application password
+ echo Changing application password
Changing application password
exec ${JAVA_BIN}/java -Dmail.debug=true -cp ${CP_PATH}
com.bmc.arsys.emaildaemon.EmailDaemon -p mypassword
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Dmail.debug=true -cp
/usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar
com.bmc.arsys.emaildaemon.EmailDaemon -p arsystem
Exception in thread main java.lang.UnsatisfiedLinkError:
com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Ljava/lang/String;)Ljava/lang/String;
at com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Native Method)
at
com.bmc.arsys.emaildaemon.EmailDaemonProperties.setPassword(EmailDaemonProperties.java:395)
at
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:580)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
Any with this will be very much appreciated
thanks
frexpopo
De : Marathe, Shivdatta shivdatta_mara...@bmc.com
À : arslist@ARSLIST.ORG
Envoyé le : Vendredi 31 mai 2013 18h53
Objet : Re: email engine question
**
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are
using.
This issue was due to the API in 7.1 are using jni layer to talk with server
and the .so files or libraries are not in the path due to which it is giving
UnsatisfiedLinkError.
/Shivdatta
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 31 May 2013 07:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Is there a possibility of running installation of email engine again, it seems
some supported files are missing.
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Friday, May 31, 2013 7:00 PM
To: arslist@ARSLIST.ORG
Subject: email engine question
**
Hello all,
I am in the process of testing the email engine in dev but getting nowhere ..
this email engine has been off for years so few changes might have been made
java upgrades, patches etc ... which could have affected it..
I set the email engine in debugging mode but when I start the email.sh script i
don't see any trace..no connection to the server and no connection to the
exchange server.
BMC Remedy Email Engine has started
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java
-Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp
Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid
Here is what I get when I try and reset the password, the script excutes and
then hangs!
echo Changing application password
+ echo Changing application password
Changing application password
exec ${JAVA_BIN}/java -Dmail.debug=true -cp ${CP_PATH}
com.bmc.arsys.emaildaemon.EmailDaemon -p mypassword
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Dmail.debug=true -cp
/usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar
com.bmc.arsys.emaildaemon.EmailDaemon -p arsystem
Exception in thread main java.lang.UnsatisfiedLinkError:
com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Ljava/lang/String;)Ljava/lang/String;
at com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Native Method)
at
com.bmc.arsys.emaildaemon.EmailDaemonProperties.setPassword(EmailDaemonProperties.java:395)
at
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:580)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
Any with this will be very much appreciated
thanks
frexpopo
De : Marathe, Shivdatta shivdatta_mara...@bmc.com
À : arslist@ARSLIST.ORG
Envoyé le : Vendredi 31 mai 2013 18h53
Objet : Re: email engine question
**
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are
using.
This issue was due to the API in 7.1 are using jni layer to talk with server
and the .so files or libraries are not in the path due to which it is giving
UnsatisfiedLinkError.
/Shivdatta
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 31 May 2013 07:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Is there a possibility of running installation of email engine again, it seems
some supported files are missing.
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Friday, May 31, 2013 7:00 PM
To: arslist@ARSLIST.ORG
Subject: email engine question
**
Hello all,
I am in the process of
Re: email engine question
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid
Here is what I get when I try and reset the password, the script excutes and
then hangs!
echo Changing application password
+ echo Changing application password
Changing application password
exec ${JAVA_BIN}/java -Dmail.debug=true -cp
Re: email engine question
most probably autentication issue!1 :)
javax.mail.AuthenticationFailedException: Command is not valid in this state.
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h47
Objet : Re: email engine question
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host
pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007
200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
Re: email engine question
Try accessing the POP3 account that is configured for incoming using telnet?
telnet pop3 server 110
USER pop3 userid
PASS pop3 user password
Regards,
Rahul
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH =${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
Re: email engine question
Thanks Rahul,
yes that was something I tried earlier and got the same error.
Our server is configured to user SSL so will have to modify my configuration to
use SSL as well.. hope this is straight foward :)
Here are the links just to save other people's time.
http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb
http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html
Best regards
frex
De : Parekar, Rahul rahul_pare...@bmc.com
À : arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 10h21
Objet : Re: email engine question
**
Try accessing the POP3 account that is configured for incoming using telnet?
telnet pop3 server 110
USER pop3 userid
PASS pop3 user password
Regards,
Rahul
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
Re: email engine question
Hello Frex, please test pop3 protocol using below command, if SSL enabled then change the port to 995 How to verify POP3 connection using telnet -- Telnet IP address the server 110/995 -- +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0 (server_name.domain.com) ready. -- USER NTDOMAIN/NTACCOUNT/Exchange_mailbox -- +OK -- PASS Windows_NT_domain_password -- +OK User successfully logged on -- QUIT -- +OK Bye. Regards, Sanjay. On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo frexp...@yahoo.fr wrote: ** Now with SSL option set to Yes in Email Server Requires SSL* I get the following error. Jun 3, 2013 1:05:53 PM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:619) Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523) at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1096) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:744) at com.sun.net.ssl.internal.ssl.AppInputStream.read(AppInputStream.java:75) at java.io.BufferedInputStream.fill(BufferedInputStream.java:218) at java.io.BufferedInputStream.read(BufferedInputStream.java:237) at java.io.DataInputStream.readLine(DataInputStream.java:496) at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347) at com.sun.mail.pop3.Protocol.init(Protocol.java:91) at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201) at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144) ... 7 more Any thoughtsfrex *De :* Frex Popo frexp...@yahoo.fr *À :* arslist@ARSLIST.ORG arslist@ARSLIST.ORG *Envoyé le :* Lundi 3 juin 2013 11h54 *Objet :* Re: email engine question Thanks Rahul, yes that was something I tried earlier and got the same error. Our server is configured to user SSL so will have to modify my configuration to use SSL as well.. hope this is straight foward :) Here are the links just to save other people's time. http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html Best regards frex *De :* Parekar, Rahul rahul_pare...@bmc.com *À :* arslist@ARSLIST.ORG *Envoyé le :* Lundi 3 juin 2013 10h21 *Objet :* Re: email engine question ** Try accessing the POP3 account that is configured for incoming using telnet? telnet pop3 server 110 USER pop3 userid PASS pop3 user password Regards, Rahul *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Frex Popo *Sent:* Monday, 3 June 2013 1:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: email engine question ** Hi everyone. Nearly there! :) Outgoing email message are now sent successfully. but incoming are failing! Here is the output from the DEBUG mode. DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server 2010 POP3 server signing off. DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc] DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server 2010 POP3 server signing off. Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146) at javax.mail.Service.connect(Service.java:275) at
Re: email engine question
Still waiting for the admin exchange server to come back to me regarding port etc.. Any other configuration that needs to be done on the email engine client (apart from Email Server Required SSL* set to Yes. BTW the email engine runs on salaris 10. Best regadrs De : kanhu mohapatra kanhu.san...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Lundi 3 juin 2013 13h24 Objet : Re: email engine question ** Hello Frex, please test pop3 protocol using below command, if SSL enabled then change the port to 995 How to verify POP3 connection using telnet -- Telnet IP address the server 110/995 -- +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0 (server_name.domain.com) ready. -- USER NTDOMAIN/NTACCOUNT/Exchange_mailbox -- +OK -- PASS Windows_NT_domain_password -- +OK User successfully logged on -- QUIT -- +OK Bye. Regards, Sanjay. On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo frexp...@yahoo.fr wrote: ** Now with SSL option set to Yes in Email Server Requires SSL* I get the following error. Jun 3, 2013 1:05:53 PM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:619) Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523) at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1096) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:744) at com.sun.net.ssl.internal.ssl.AppInputStream.read(AppInputStream.java:75) at java.io.BufferedInputStream.fill(BufferedInputStream.java:218) at java.io.BufferedInputStream.read(BufferedInputStream.java:237) at java.io.DataInputStream.readLine(DataInputStream.java:496) at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347) at com.sun.mail.pop3.Protocol.init(Protocol.java:91) at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201) at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144) ... 7 more Any thoughtsfrex De : Frex Popo frexp...@yahoo.fr À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG Envoyé le : Lundi 3 juin 2013 11h54 Objet : Re: email engine question Thanks Rahul, yes that was something I tried earlier and got the same error. Our server is configured to user SSL so will have to modify my configuration to use SSL as well.. hope this is straight foward :) Here are the links just to save other people's time. http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html Best regards frex De : Parekar, Rahul rahul_pare...@bmc.com À : arslist@ARSLIST.ORG Envoyé le : Lundi 3 juin 2013 10h21 Objet : Re: email engine question ** Try accessing the POP3 account that is configured for incoming using telnet? telnet pop3 server 110 USER pop3 userid PASS pop3 user password Regards, Rahul From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Monday, 3 June 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: email engine question ** Hi everyone. Nearly there! :) Outgoing email message are now sent successfully. but incoming are failing! Here is the output from the DEBUG mode. DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server 2010 POP3 server signing off. DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc] DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server
Modifying Ci's in Asset Mgmt Console
Hello, I'm working on importing CMDB data from 5 environments into one using the cmdb utility and AI. I have also created several data sets to import the data into so that I can run a recon and norm job before moving into the BMC.ASSET data set. The problem that I'm running into is that I'm unable to add data to CI's and successfully save them in those data sets that I created. I have the appropriate permissions, but when I hit save the fields go back to blank. Is there a permission that I may have missed or something I need to change on the data set permissions? Regards, Jared L. Dean ITC Service Management Change Configuration Lead Accenture Federal Services [Description: Description: Description: HPD_1X_small_gry] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: 7.6.4 Client with 8.1 server
Thanks to everyone, especially Doug from BMC, for your helpful answers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
On Wed, May 15, 2013 at 7:21 PM, Shellman, David dave.shell...@te.comwrote: ** I’m seeing something odd with Developer Studio. Not sure it’s me or something with Dev Studio. ** ** Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). ** ** ** ** We have a form that has two Attachment Pool fields on the form. I’m attempting to move the fields to a Tab on a page field. Drag and Drop doesn’t seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don’t see that option. ** ** I can create a new Attachment pool field on the tab but I can’t seem to move an exist one. ** ** Am I missing something obvious? ** ** Dave ** ** ** ** *Dave Shellman *+1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 [image: http://www.te.com/imagesTE/socialmedia/smallTElogo.gif]http://www.te.com/ [image: http://www.te.com/imagesTE/socialmedia/twitter.png]http://twitter.com/teconnectivity[image: http://www.te.com/imagesTE/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[image: http://www.te.com/imagesTE/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[image: http://www.te.com/imagesTE/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[image: http://www.te.com/imagesTE/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Ci's in Asset Mgmt Console
Hi Jared, When you say go back to blank, do you mean the field you're updating gets blanked out, or does the entire record get blanked out (i.e. like a save and then a new record comes up)? Might be a problem with how your precedences are set? On Mon, Jun 3, 2013 at 8:45 AM, Jared L. Dean jared.l.d...@accenturefederal.com wrote: ** Hello, I'm working on importing CMDB data from 5 environments into one using the cmdb utility and AI. I have also created several data sets to import the data into so that I can run a recon and norm job before moving into the BMC.ASSET data set. The problem that I'm running into is that I'm unable to add data to CI's and successfully save them in those data sets that I created. I have the appropriate permissions, but when I hit save the fields go back to blank. Is there a permission that I may have missed or something I need to change on the data set permissions? *Regards,* Jared L. Dean ITC Service Management Change Configuration Lead *Accenture Federal Services* *[image: Description: Description: Description: HPD_1X_small_gry]* ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Ci's in Asset Mgmt Console
I assume you are using the AST forms (like AST:ComputerSystem). Can you save the data in the underlying CMDB forms (like BMC.CORE:BMC_ComputerSystem)? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jared Jones Sent: 03 June 2013 18:26 To: arslist@ARSLIST.ORG Subject: Re: Modifying Ci's in Asset Mgmt Console ** Hi Jared, When you say go back to blank, do you mean the field you're updating gets blanked out, or does the entire record get blanked out (i.e. like a save and then a new record comes up)? Might be a problem with how your precedences are set? On Mon, Jun 3, 2013 at 8:45 AM, Jared L. Dean jared.l.d...@accenturefederal.com wrote: ** Hello, I'm working on importing CMDB data from 5 environments into one using the cmdb utility and AI. I have also created several data sets to import the data into so that I can run a recon and norm job before moving into the BMC.ASSET data set. The problem that I'm running into is that I'm unable to add data to CI's and successfully save them in those data sets that I created. I have the appropriate permissions, but when I hit save the fields go back to blank. Is there a permission that I may have missed or something I need to change on the data set permissions? Regards, Jared L. Dean ITC Service Management Change Configuration Lead Accenture Federal Services _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Jithin, There was a rather lengthy discussion about this not too long ago. Check this out: http://www.javasystemsolutions.com/arslist/find?keywords=Attachment+Pool +sender=date0=date1= Hope this helps! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: Monday, June 03, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** On Wed, May 15, 2013 at 7:21 PM, Shellman, David dave.shell...@te.com wrote: ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.com mailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 http://www.te.com/imagesTE/socialmedia/smallTElogo.gif http://www.te.com/ http://www.te.com/imagesTE/socialmedia/twitter.png http://twitter.com/teconnectivity http://www.te.com/imagesTE/socialmedia/facebook.png http://www.facebook.com/teconnectivity http://www.te.com/imagesTE/socialmedia/flickr.png http://www.flickr.com/photos/teconnectivity/ http://www.te.com/imagesTE/socialmedia/linkedin.png http://www.linkedin.com/groups?gid=1591657 http://www.te.com/imagesTE/socialmedia/youtube.png http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Hello all, Our 3 dev servers were migrated from one domain to another recently. 2 servers migrated fine, with no issue except of course having to update the ar.conf file. On the third one , we did the update of the config file (ar.conf) and the emaildaemon.properties file. Everything is working perfectly fine except when we try to open the Server Information, LDAP from the Administration Console and License Review link. We get ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION. or ARERR [8755] The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE The ar.conf file does contain the proper path to the plugins and the files does exists and located within the given path. The path is also enter with double quotes. Web Services are working fine (both publishing and consuming) Any ideas? ARS: 7.6.04SP4 Win 2003 SQL 2005 All customized apps Thank you, Pascale Sterrett If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Online ARS Remedy Log Analyzer Tool
Hello Everyone, ***This is a promotion email of newly launched only tool. Remedy log Analyzer http://remedyloganalyzer.com/ is a powerful, versatile online tool that analysis Remedy logs and represent it in well structured readable format, helps you to debug and find out application issues, provide various reports to understand application performance and suggestions for areas of improvement. Following are major features of Remedy log Analyzer tool:- 1. Helps you to understand Application Flow. 2. Perform functional performance review. 3. Generate API, Filter operations, SQL statistics for performance analysis. 4. Helps you to identify recommended thread count values for thread configuration. 5. Provided DB Table usages, with column usages detail, helps you to identify which columns should be indexed. 6. Helps you to identify source of timeout issue from Server side log. If this seems interesting, please visit the site, check out demo reports and start uploading your remedy application logs. Please contact us for any suggestions or if you face any issue or would like to provide any feedback. Home Page: http://remedyloganalyzer.com Demo: http://remedyloganalyzer.com/demo/ Blog: http://remedyloganalyzer.com/document/ Thanks Regards, Remedy Log Analyzer ad...@remedyloganalyzer.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Pascale, Following is the information from KB.. please check and validate the plugin port. ARERR 8755 or 8760 - The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE (Valid for all 7.x releases - including 7.6.04) This plugin is a C-plugin so it needs to use Plugin-Port value and not Java plugin values. The ar.cfg/conf file should have these entries and values: Plugin-Port: (greater than 1024) Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension dependent on Unix platform - look in the remedy installdir /ardbcldap subdirectory) Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE servername:port from Plugin-Port If any entry mentioned above is missing add these entries to the ar.cfg/conf file and restart ARServer in order to apply changes. Hope this helps.. happy troubleshooting.. Thanks, Arun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Hi Pascale, Hope you are doing well, can you check if you are using portmapper? or you manually specified the port? If you are not using portmapper, you have to specify Plugin Port. Anything from the plugin logs? Thanks, Arun On Mon, Jun 3, 2013 at 2:39 PM, pascale.sterr...@daimler.com wrote: Hello all, Our 3 dev servers were migrated from one domain to another recently. 2 servers migrated fine, with no issue except of course having to update the ar.conf file. On the third one , we did the update of the config file (ar.conf) and the emaildaemon.properties file. Everything is working perfectly fine except when we try to open the Server Information, LDAP from the Administration Console and License Review link. We get ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION. or ARERR [8755] The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE The ar.conf file does contain the proper path to the plugins and the files does exists and located within the given path. The path is also enter with double quotes. Web Services are working fine (both publishing and consuming) Any ideas? ARS: 7.6.04SP4 Win 2003 SQL 2005 All customized apps Thank you, Pascale Sterrett If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Thank you Arun, But this was working fine on Thursday, prior to having the domain changed on these servers. They are all configured exactly the same. 2 are working fine. Just one that is not. They were all on the same domain before Thursday and they are all on the same domain now. No changes to the config file except the change of the Domain name The plugin logs aren't showing anything specific. Thank you, Pascale Sterrett Kenavo ar wech all arn...@gmail.com Sent by: arslist@ARSLIST.ORG 06/03/2013 12:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error ** Hi Pascale, Hope you are doing well, can you check if you are using portmapper? or you manually specified the port? If you are not using portmapper, you have to specify Plugin Port. Anything from the plugin logs? Thanks, Arun On Mon, Jun 3, 2013 at 2:39 PM, pascale.sterr...@daimler.com wrote: Hello all, Our 3 dev servers were migrated from one domain to another recently. 2 servers migrated fine, with no issue except of course having to update the ar.conf file. On the third one , we did the update of the config file (ar.conf) and the emaildaemon.properties file. Everything is working perfectly fine except when we try to open the Server Information, LDAP from the Administration Console and License Review link. We get ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION. or ARERR [8755] The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE The ar.conf file does contain the proper path to the plugins and the files does exists and located within the given path. The path is also enter with double quotes. Web Services are working fine (both publishing and consuming) Any ideas? ARS: 7.6.04SP4 Win 2003 SQL 2005 All customized apps Thank you, Pascale Sterrett If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED
Thank you Arun Plugin-Port: was missing. Most have been deleted by error when the config file was updated. Thanks again!! Kenavo ar wech all arn...@gmail.com Sent by: arslist@ARSLIST.ORG 06/03/2013 12:56 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error Pascale, Following is the information from KB.. please check and validate the plugin port. ARERR 8755 or 8760 - The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE (Valid for all 7.x releases - including 7.6.04) This plugin is a C-plugin so it needs to use Plugin-Port value and not Java plugin values. The ar.cfg/conf file should have these entries and values: Plugin-Port: (greater than 1024) Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension dependent on Unix platform - look in the remedy installdir /ardbcldap subdirectory) Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE servername:port from Plugin-Port If any entry mentioned above is missing add these entries to the ar.cfg/conf file and restart ARServer in order to apply changes. Hope this helps.. happy troubleshooting.. Thanks, Arun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED
Glad it worked. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Hi Pascale, Both of those plugins are C plugins in your version and therefore are run by arplugin.exe. So check your ar.cfg for something like Plugin: ServerAdmin.dll Plugin: ardbcconf.dll Also did you change Plugin-Port: ? Check the plugin server is running. (arplugin.exe) Then turn on arplugin logging in the AR system Administration Console and set the plugin log level to ALL. Restart and look in the log file for any errors or references to those files. Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin Hello all, Our 3 dev servers were migrated from one domain to another recently. 2 servers migrated fine, with no issue except of course having to update the ar.conf file. On the third one , we did the update of the config file (ar.conf) and the emaildaemon.properties file. Everything is working perfectly fine except when we try to open the Server Information, LDAP from the Administration Console and License Review link. We get ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION. or ARERR [8755] The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE The ar.conf file does contain the proper path to the plugins and the files does exists and located within the given path. The path is also enter with double quotes. Web Services are working fine (both publishing and consuming) Any ideas? ARS: 7.6.04SP4 Win 2003 SQL 2005 All customized apps Thank you, Pascale Sterrett If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem copying records to People form
Hi, I am writing a code to sync Active Directory records with people form as there is no in built feature in our version 7.6.04. I created a staging form where i imported all records from Active Directory. I created a Escalation and trying to copy records from Staging form to People form i am getting an error(i captured this from the log file) which looks like following. For every new record when escalation is trying to copy from staging form to People form the following error is showing up and its not creating the record in People form. The number(0007) shown below keeps on increasing for every record. The Qualification for push field action i used is Remedy Login ID=Login ID in staging form(if no request match create a new request and if any request match take no action) Can you please suggest me solution for this problem or else if there is any other way to copy records from staging form to People form please let me know. Error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem copying records to People form
Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record its trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
You are probably not setting some required field that doesn't have a default. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record ts trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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http://labutis.com/lz/vcfirnxpjqhhagehnxlkhzrjzh.etnyuzrwh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: .... Potential Virus/Malware
Hmmm. Seems that someone's email was hacked or they received a virus -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dipen Patel Sent: Monday, June 03, 2013 8:08 PM To: arslist@ARSLIST.ORG Subject: http://labutis.com/lz/vcfirnxpjqhhagehnxlkhzrjzh.etnyuzrwh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
you need to enable filter log as well to see what is going on. Enable filter log on server level and give the same log file name as the escalation log file so that you can see both in action together. Once you do that, it will show which filter is throwing error for what record being processed by the escalation. I would also suggest an alternate way as below: Instead of trying out with escalations directly, modify the records directly on your staging form and enable flter logs and see what is going on. you should get the same error in this approach as well, but saves a lot of debugging time. You can proform quick filter fixes and retry the operation in no time. once everything works in the manual way, enable escalations and check what hapens Regards, Karthik On 4 June 2013 05:16, Joe D'Souza jdso...@shyle.net wrote: You are probably not setting some required field that doesn't have a default. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record ts trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
