Re: email engine question

2013-06-03 Thread Frex Popo
thanks for the feedback shivdatta..
 
I copied the original script and change it for the purpose of resetting the 
password... 
 
Here is the environment part of the script
 
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
 
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid

 
Here is what I get when I try and reset the password, the script excutes and 
then hangs!
 
 
    echo Changing application password
+ echo Changing application password
Changing application password

    exec ${JAVA_BIN}/java -Dmail.debug=true -cp ${CP_PATH} 
com.bmc.arsys.emaildaemon.EmailDaemon -p mypassword
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Dmail.debug=true -cp 
/usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar
 com.bmc.arsys.emaildaemon.EmailDaemon -p arsystem
Exception in thread main java.lang.UnsatisfiedLinkError: 
com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Ljava/lang/String;)Ljava/lang/String;
    at com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Native Method)
    at 
com.bmc.arsys.emaildaemon.EmailDaemonProperties.setPassword(EmailDaemonProperties.java:395)
    at 
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:580)
    at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)

Any with this will be very much appreciated
 
thanks
frexpopo
 


 De : Marathe, Shivdatta shivdatta_mara...@bmc.com
À : arslist@ARSLIST.ORG 
Envoyé le : Vendredi 31 mai 2013 18h53
Objet : Re: email engine question
  


** 
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are 
using.
This issue was due to the API in 7.1 are using jni layer to talk with server 
and the .so files or libraries are not in the path due to which it is giving 
UnsatisfiedLinkError.
 
/Shivdatta
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 31 May 2013 07:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
 
** 
Is there a possibility of running installation of email engine again, it seems 
some supported files are missing.
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Friday, May 31, 2013 7:00 PM
To: arslist@ARSLIST.ORG
Subject: email engine question
 
** 
Hello all,
 
I am in the process of testing the email engine in dev but getting nowhere .. 
this email engine has been off for years so few changes might have been made 
java upgrades, patches etc ... which could have affected it..
 
I set the email engine in debugging mode but when I start the email.sh script i 
don't see any trace..no connection to the server and no connection to the 
exchange server.
 
BMC Remedy Email Engine has started
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java 
-Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp 

Re: email engine question

2013-06-03 Thread Frex Popo
I have another email engine installed in the test server so made it point to 
dev and managed to get it working... will investigate development later :)
 
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version:  7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.

Thanks for you help.
frexpopo
 


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
  


thanks for the feedback shivdatta..
 
I copied the original script and change it for the purpose of resetting the 
password... 
 
Here is the environment part of the script
 
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
 LIBPATH
 
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid

 
Here is what I get when I try and reset the password, the script excutes and 
then hangs!
 
 
    echo Changing application password
+ echo Changing application password
Changing application password

    exec ${JAVA_BIN}/java -Dmail.debug=true -cp ${CP_PATH} 
com.bmc.arsys.emaildaemon.EmailDaemon -p mypassword
+ exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Dmail.debug=true -cp
 
/usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar
 com.bmc.arsys.emaildaemon.EmailDaemon -p arsystem
Exception in thread main java.lang.UnsatisfiedLinkError: 
com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Ljava/lang/String;)Ljava/lang/String;
    at com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Native Method)
    at 
com.bmc.arsys.emaildaemon.EmailDaemonProperties.setPassword(EmailDaemonProperties.java:395)
    at 
com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:580)
    at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)

Any with this will be very much appreciated
 
thanks
frexpopo
 


 De : Marathe, Shivdatta shivdatta_mara...@bmc.com
À : arslist@ARSLIST.ORG 
Envoyé le : Vendredi 31 mai 2013 18h53
Objet : Re: email engine question
  


** 
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are 
using.
This issue was due to the API in 7.1 are using jni layer to talk with server 
and the .so files or libraries are not in the path due to which it is giving 
UnsatisfiedLinkError.
 
/Shivdatta
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 31 May 2013 07:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
 
** 
Is there a possibility of running installation of email engine again, it seems 
some supported files are missing.
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Friday, May 31, 2013 7:00 PM
To: arslist@ARSLIST.ORG
Subject: email engine question
 
** 
Hello all,
 
I am in the process of 

Re: email engine question

2013-06-03 Thread Frex Popo
 
Hi everyone.
 
Nearly there! :)
 
Outgoing email message are now sent successfully. but incoming are failing!
 
Here is the output from the DEBUG mode.
 
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, 
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
 
Best Regards
frex
  


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
  


I have another email engine installed in the test server so made it point to 
dev and managed to get it working... will investigate development later :)
 
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version:  7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.

Thanks for you help.
frexpopo
 


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
  


thanks for the feedback shivdatta..
 
I copied the original script and change it for the purpose of resetting the 
password... 
 
Here is the environment part of the script
 
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
 LIBPATH
 
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
pidfile=${InstallPath}/emaild.pid

 
Here is what I get when I try and reset the password, the script excutes and 
then hangs!
 
 
    echo Changing application password
+ echo Changing application password
Changing application password

    exec ${JAVA_BIN}/java -Dmail.debug=true -cp 

Re: email engine question

2013-06-03 Thread Frex Popo
most probably autentication issue!1 :)
 
javax.mail.AuthenticationFailedException: Command is not valid in this state.
 


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 9h47
Objet : Re: email engine question
  


 
Hi everyone.
 
Nearly there! :)
 
Outgoing email message are now sent successfully. but incoming are failing!
 
Here is the output from the DEBUG mode.
 
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, 
Inc]
DEBUG POP3: connecting to host
 pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at
 
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at
 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
 
Best Regards
frex
  


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
  


I have another email engine installed in the test server so made it point to 
dev and managed to get it working... will investigate development later :)
 
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version:  7.1.00 Patch 007
 200903060530
Using JRE: 1.6.0_10
Successfully connected.

Thanks for you help.
frexpopo
 


 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
  


thanks for the feedback shivdatta..
 
I copied the original script and change it for the purpose of resetting the 
password... 
 
Here is the environment part of the script
 
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
 LIBPATH
 
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH
=${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar

Re: email engine question

2013-06-03 Thread Parekar, Rahul
Try accessing the POP3 account that is configured for incoming using telnet?

telnet pop3 server 110
USER pop3 userid
PASS pop3 user password

Regards,
Rahul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question

**

Hi everyone.

Nearly there! :)

Outgoing email message are now sent successfully. but incoming are failing!

Here is the output from the DEBUG mode.

DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, 
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)

Best Regards
frex

De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question

I have another email engine installed in the test server so made it point to 
dev and managed to get it working... will investigate development later :)


BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version:  7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo

De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question

thanks for the feedback shivdatta..

I copied the original script and change it for the purpose of resetting the 
password...

Here is the environment part of the script

JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH

CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH =${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar

Re: email engine question

2013-06-03 Thread Frex Popo
Thanks Rahul,
 
yes that was something I tried earlier and got the same error.
 
Our server is configured to user SSL so will have to modify my configuration to 
use SSL as well.. hope this is straight foward :)
 
Here are the links just to save other people's time.
http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb
http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html
Best regards
frex  


 De : Parekar, Rahul rahul_pare...@bmc.com
À : arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 10h21
Objet : Re: email engine question
  


** 
Try accessing the POP3 account that is configured for incoming using telnet?
 
telnet pop3 server 110
USER pop3 userid
PASS pop3 user password
 
Regards,
Rahul
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
 
** 
 
Hi everyone.
 
Nearly there! :)
 
Outgoing email message are now sent successfully. but incoming are failing!
 
Here is the output from the DEBUG mode.
 
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, 
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
 
Best Regards
frex
  
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
 
I have another email engine installed in the test server so made it point to 
dev and managed to get it working... will investigate development later :)
 

BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version:  7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
 
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
 
thanks for the feedback shivdatta..
 
I copied the original script and change it for the purpose of resetting the 
password... 
 
Here is the environment part of the script
 
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
 LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export 
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
 
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar

Re: email engine question

2013-06-03 Thread kanhu mohapatra
Hello Frex,

please test pop3 protocol using below command, if SSL enabled then change
the port to 995

How to verify POP3 connection using telnet
-- Telnet IP address the server 110/995
-- +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0
(server_name.domain.com) ready.
-- USER NTDOMAIN/NTACCOUNT/Exchange_mailbox
-- +OK
-- PASS Windows_NT_domain_password
-- +OK User successfully logged on
-- QUIT
-- +OK Bye.


Regards,
Sanjay.


On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo frexp...@yahoo.fr wrote:

 **
 Now with SSL option set to Yes in Email Server Requires SSL* I get the
 following error.

 Jun 3, 2013 1:05:53 PM com.sun.mail.pop3.POP3Store protocolConnect
 SEVERE: Connect failed
 javax.mail.MessagingException: Connect failed;
   nested exception is:
 javax.net.ssl.SSLException: Unrecognized SSL message, plaintext
 connection?
 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)

 at javax.mail.Service.connect(Service.java:275)
 at javax.mail.Service.connect(Service.java:156)
 at
 com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
 at
 com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
 at
 com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
 at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
 at java.lang.Thread.run(Thread.java:619)
 Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext
 connection?
 at
 com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523)
 at
 com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355)
 at
 com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789)
 at
 com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1096)
 at
 com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:744)
 at
 com.sun.net.ssl.internal.ssl.AppInputStream.read(AppInputStream.java:75)
 at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
 at java.io.BufferedInputStream.read(BufferedInputStream.java:237)
 at java.io.DataInputStream.readLine(DataInputStream.java:496)
 at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347)
 at com.sun.mail.pop3.Protocol.init(Protocol.java:91)
 at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
 ... 7 more
 Any thoughtsfrex

*De :* Frex Popo frexp...@yahoo.fr
 *À :* arslist@ARSLIST.ORG arslist@ARSLIST.ORG
 *Envoyé le :* Lundi 3 juin 2013 11h54

 *Objet :* Re: email engine question

 Thanks Rahul,

 yes that was something I tried earlier and got the same error.

 Our server is configured to user SSL so will have to modify my
 configuration to use SSL as well.. hope this is straight foward :)

 Here are the links just to save other people's time.

 http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb

 http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html
 Best regards
 frex
   *De :* Parekar, Rahul rahul_pare...@bmc.com
 *À :* arslist@ARSLIST.ORG
 *Envoyé le :* Lundi 3 juin 2013 10h21
 *Objet :* Re: email engine question

 **
 Try accessing the POP3 account that is configured for incoming using
 telnet?

 telnet pop3 server 110
 USER pop3 userid
 PASS pop3 user password

 Regards,
 Rahul

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Frex Popo
 *Sent:* Monday, 3 June 2013 1:18 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: email engine question

 **

 Hi everyone.

 Nearly there! :)

 Outgoing email message are now sent successfully. but incoming are failing!

 Here is the output from the DEBUG mode.

 DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
 S: +OK The Microsoft Exchange POP3 service is ready.
 C: USER DEV_remedyacc
 S: -ERR Command is not valid in this state.
 C: QUIT
 S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
 DEBUG: getProvider() returning
 javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
 stems, Inc]
 DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL
 false
 S: +OK The Microsoft Exchange POP3 service is ready.
 C: USER DEV_remedyacc
 S: -ERR Command is not valid in this state.
 C: QUIT
 S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
 Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
 SEVERE: Command is not valid in this state.
 javax.mail.AuthenticationFailedException: Command is not valid in this
 state.
 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
 at javax.mail.Service.connect(Service.java:275)
 at 

Re: email engine question

2013-06-03 Thread Frex Popo
Still waiting for the admin exchange server to come back to me regarding port 
etc..
 
Any other configuration that needs to be done on the email engine client (apart 
from Email Server Required SSL* set to Yes. BTW the email engine runs on 
salaris 10.
 
Best regadrs  


 De : kanhu mohapatra kanhu.san...@gmail.com
À : arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 13h24
Objet : Re: email engine question
  


** 
Hello Frex,

please test pop3 protocol using below command, if SSL enabled then change the 
port to 995

How to verify POP3 connection using telnet
-- Telnet IP address the server 110/995
-- +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0
(server_name.domain.com) ready.
-- USER NTDOMAIN/NTACCOUNT/Exchange_mailbox
-- +OK
-- PASS Windows_NT_domain_password
-- +OK User successfully logged on
-- QUIT
-- +OK Bye.


Regards,
Sanjay.




On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo frexp...@yahoo.fr wrote:

** 
Now with SSL option set to Yes in Email Server Requires SSL* I get the 
following error. 
 
Jun 3, 2013 1:05:53 PM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Connect failed
javax.mail.MessagingException: Connect failed;
  nested exception is:
    javax.net.ssl.SSLException: Unrecognized SSL message, plaintext 
connection?
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)

    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at
 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
    at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
    at java.lang.Thread.run(Thread.java:619)
Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext 
connection?
    at 
com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355)
    at
 com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789)
    at 
com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1096)
    at 
com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:744)
    at 
com.sun.net.ssl.internal.ssl.AppInputStream.read(AppInputStream.java:75)
    at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
    at java.io.BufferedInputStream.read(BufferedInputStream.java:237)
    at java.io.DataInputStream.readLine(DataInputStream.java:496)
    at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347)
    at
 com.sun.mail.pop3.Protocol.init(Protocol.java:91)
    at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
    ... 7 more

Any thoughtsfrex

 
 De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 11h54

Objet : Re: email engine question
  


Thanks Rahul,
 
yes that was something I tried earlier and got the same error. 
 
Our server is configured to user SSL so will have to modify my configuration 
to use SSL as well.. hope this is straight foward :)
 
Here are the links just to save other people's time. 
http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb
 
http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html
 
Best regards
frex  
 De : Parekar, Rahul rahul_pare...@bmc.com
À : arslist@ARSLIST.ORG 
Envoyé le : Lundi 3 juin 2013 10h21
Objet : Re: email engine question
  


** 
Try accessing the POP3 account that is configured for incoming using telnet?
  
telnet pop3 server 110
USER pop3 userid 
PASS pop3 user password
  
Regards,
Rahul 
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
 
** 
 
Hi everyone.
 
Nearly there! :)
  
Outgoing email message are now sent successfully. but incoming are failing!
 
Here is the output from the DEBUG mode. 
 
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, 
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 

Modifying Ci's in Asset Mgmt Console

2013-06-03 Thread Jared L. Dean
Hello,

I'm working on importing CMDB data from 5 environments into one using the cmdb 
utility and AI. I have also created several data sets to import the data into 
so that I can run a recon and norm job before moving into the BMC.ASSET data 
set. The problem that I'm running into is that I'm unable to add data to CI's 
and successfully save them in those data sets that I created. I have the 
appropriate permissions, but when I hit save the fields go back to blank. Is 
there a permission that I may have missed or something I need to change on the 
data set permissions?
Regards,
Jared L. Dean
ITC Service Management
Change   Configuration Lead
Accenture Federal Services
[Description: Description: Description: HPD_1X_small_gry]


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Re: 7.6.4 Client with 8.1 server

2013-06-03 Thread Phillip Brockhaus
Thanks to everyone, especially Doug from BMC, for your helpful answers.

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Re: Question concerning Attachment Pool field

2013-06-03 Thread Jithin T.R
On Wed, May 15, 2013 at 7:21 PM, Shellman, David dave.shell...@te.comwrote:

 **

 I’m seeing something odd with Developer Studio.  Not sure it’s me or
 something with Dev Studio.

 ** **

 Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running
 on Oracle).

 ** **

 ** **

 We have a form that has two Attachment Pool fields on the form.  I’m
 attempting to move the fields to a Tab on a page field.  Drag and Drop
 doesn’t seem to allow me to move the fields there.  On a regular field, I
 can right mouse click and use the Move field option.  However with an
 Attachment field, I don’t see that option.

 ** **

 I can create a new Attachment pool field on the tab but I can’t seem to
 move an exist one.

 ** **

 Am I missing something obvious?

 ** **

 Dave

 ** **

 ** **

 *Dave Shellman
 *+1 717 810 3687 tel
 +1 717 810 2124 fax
 dave.shell...@te.com

  

 MS 161-043
 PO Box 3608
 Harrisburg, PA 17105-3608


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 http://www.te.com/imagesTE/socialmedia/smallTElogo.gif]http://www.te.com/
 

  

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Re: Modifying Ci's in Asset Mgmt Console

2013-06-03 Thread Jared Jones
Hi Jared,

When you say go back to blank, do you mean the field you're updating gets
blanked out, or does the entire record get blanked out (i.e. like a save
and then a new record comes up)? Might be a problem with how your
precedences are set?


On Mon, Jun 3, 2013 at 8:45 AM, Jared L. Dean 
jared.l.d...@accenturefederal.com wrote:

 **

 Hello,

 I'm working on importing CMDB data from 5 environments into one using the
 cmdb utility and AI. I have also created several data sets to import the
 data into so that I can run a recon and norm job before moving into the
 BMC.ASSET data set. The problem that I'm running into is that I'm unable to
 add data to CI's and successfully save them in those data sets that I
 created. I have the appropriate permissions, but when I hit save the fields
 go back to blank. Is there a permission that I may have missed or something
 I need to change on the data set permissions?

 *Regards,*

 Jared L. Dean

 ITC Service Management 

 Change   Configuration Lead

 *Accenture Federal Services*

 *[image: Description: Description: Description: HPD_1X_small_gry]*

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Modifying Ci's in Asset Mgmt Console

2013-06-03 Thread Peter Romain
I assume you are using the AST forms (like AST:ComputerSystem).

 

Can you save the data in the underlying CMDB forms (like
BMC.CORE:BMC_ComputerSystem)?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jared Jones
Sent: 03 June 2013 18:26
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Ci's in Asset Mgmt Console

 

** 

Hi Jared,

When you say go back to blank, do you mean the field you're updating gets
blanked out, or does the entire record get blanked out (i.e. like a save and
then a new record comes up)? Might be a problem with how your precedences
are set?

 

On Mon, Jun 3, 2013 at 8:45 AM, Jared L. Dean
jared.l.d...@accenturefederal.com wrote:

** 

Hello,

I'm working on importing CMDB data from 5 environments into one using the
cmdb utility and AI. I have also created several data sets to import the
data into so that I can run a recon and norm job before moving into the
BMC.ASSET data set. The problem that I'm running into is that I'm unable to
add data to CI's and successfully save them in those data sets that I
created. I have the appropriate permissions, but when I hit save the fields
go back to blank. Is there a permission that I may have missed or something
I need to change on the data set permissions?

Regards,

Jared L. Dean

ITC Service Management 

Change   Configuration Lead

Accenture Federal Services

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Question concerning Attachment Pool field

2013-06-03 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Jithin,

There was a rather lengthy discussion about this not too long ago.

Check this out:
http://www.javasystemsolutions.com/arslist/find?keywords=Attachment+Pool
+sender=date0=date1=

Hope this helps!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R
Sent: Monday, June 03, 2013 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question concerning Attachment Pool field

** 


On Wed, May 15, 2013 at 7:21 PM, Shellman, David dave.shell...@te.com
wrote:


** 

I'm seeing something odd with Developer Studio.  Not sure it's
me or something with Dev Studio.

 

Using 8.1 Dev Studio against a 7.6.04 server (Windows app server
running on Oracle).

 

 

We have a form that has two Attachment Pool fields on the form.
I'm attempting to move the fields to a Tab on a page field.  Drag and
Drop doesn't seem to allow me to move the fields there.  On a regular
field, I can right mouse click and use the Move field option.  However
with an Attachment field, I don't see that option.

 

I can create a new Attachment pool field on the tab but I can't
seem to move an exist one.

 

Am I missing something obvious?

 

Dave

 

 

Dave Shellman
+1 717 810 3687 tel
+1 717 810 2124 fax
dave.shell...@te.com mailto:dave.shell...@te.com 

 

MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3608


http://www.te.com/imagesTE/socialmedia/smallTElogo.gif
http://www.te.com/ 

 

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Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error

2013-06-03 Thread pascale . sterrett
Hello all,

Our 3 dev servers were migrated from one domain to another recently. 
2 servers migrated fine, with no issue except of course having to update 
the ar.conf file.

On the third one , we did the update of the config file (ar.conf) and the 
emaildaemon.properties file. 
Everything is working perfectly fine except when we try to open the Server 
Information, LDAP from the Administration Console and License Review link.

We get
ARERR [8755] The specified plug-in does not exist. : 
REMEDY.ARDBC.SERVER.ADMINISTRATION.
or 
ARERR [8755] The specified plug-in does not exist. : 
ARSYS.ARDBC.CONFIGFILE

The ar.conf file does contain the proper path to the plugins and the files 
does exists and located within the given path.

The path is also enter with double quotes.

Web Services are working fine (both publishing and consuming)

Any ideas?

ARS: 7.6.04SP4
Win 2003
SQL 2005
All customized apps


Thank you,

Pascale Sterrett


If you are not the intended addressee, please inform us immediately that you 
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Online ARS Remedy Log Analyzer Tool

2013-06-03 Thread Remedy Log Analyzer
Hello Everyone,

 

***This is a promotion email of newly launched only tool.

 

Remedy log Analyzer http://remedyloganalyzer.com/  is a powerful,
versatile online tool that analysis Remedy logs and represent it in well
structured readable format, helps you to debug and find out application
issues, provide various reports to understand application performance and
suggestions for areas of improvement.

 

Following are major features of Remedy log Analyzer tool:-

 

1.   Helps you to understand Application Flow.

2.   Perform functional performance review.

3.   Generate API, Filter operations, SQL statistics for performance
analysis.

4.   Helps you to identify recommended thread count values for thread
configuration.

5.   Provided DB Table usages, with column usages detail, helps you to
identify which columns should be indexed.

6.   Helps you to identify source of timeout issue from Server side log.

 

If this seems interesting, please visit the site, check out demo reports and
start uploading your remedy application logs. Please contact us for any
suggestions or if you face any issue or would like to provide any feedback.

 

Home Page: http://remedyloganalyzer.com

Demo: http://remedyloganalyzer.com/demo/

Blog: http://remedyloganalyzer.com/document/

 

Thanks  Regards,

Remedy Log Analyzer

ad...@remedyloganalyzer.com


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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error

2013-06-03 Thread Arun M
Pascale,

Following is the information from KB.. please check and validate the plugin 
port.


ARERR 8755 or 8760 - The specified plug-in does not exist. : 
ARSYS.ARDBC.CONFIGFILE

(Valid for all 7.x releases - including 7.6.04)

This plugin is a C-plugin so it needs to use Plugin-Port value and not Java 
plugin values.

The ar.cfg/conf file should have these entries and values: 

Plugin-Port:  (greater than 1024)
Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension dependent on 
Unix platform - look in the remedy installdir /ardbcldap subdirectory)
Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE 
servername:port from Plugin-Port

If any entry mentioned above is missing add these entries to the ar.cfg/conf 
file and restart ARServer in order to apply changes.

Hope this helps.. happy troubleshooting..

Thanks,
Arun

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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error

2013-06-03 Thread Arun Kumar
Hi Pascale,

Hope you are doing well, can you check if you are using portmapper? or you
manually specified the port?

If you are not using portmapper, you have to specify Plugin Port. Anything
from the plugin logs?

Thanks,
Arun


On Mon, Jun 3, 2013 at 2:39 PM, pascale.sterr...@daimler.com wrote:

 Hello all,

 Our 3 dev servers were migrated from one domain to another recently.
 2 servers migrated fine, with no issue except of course having to update
 the ar.conf file.

 On the third one , we did the update of the config file (ar.conf) and the
 emaildaemon.properties file.
 Everything is working perfectly fine except when we try to open the Server
 Information, LDAP from the Administration Console and License Review link.

 We get
 ARERR [8755] The specified plug-in does not exist. :
 REMEDY.ARDBC.SERVER.ADMINISTRATION.
 or
 ARERR [8755] The specified plug-in does not exist. :
 ARSYS.ARDBC.CONFIGFILE

 The ar.conf file does contain the proper path to the plugins and the files
 does exists and located within the given path.

 The path is also enter with double quotes.

 Web Services are working fine (both publishing and consuming)

 Any ideas?

 ARS: 7.6.04SP4
 Win 2003
 SQL 2005
 All customized apps


 Thank you,

 Pascale Sterrett


 If you are not the intended addressee, please inform us immediately that
 you have received this e-mail in error, and delete it. We thank you for
 your cooperation.

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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error

2013-06-03 Thread pascale . sterrett
Thank you Arun,

But this was working fine on Thursday, prior to having the domain changed 
on these servers.  They are all configured exactly the same. 2 are working 
fine. Just one that is not.
They were all on the same domain before Thursday and they are all on the 
same domain now. No changes to the config file except the change of the 
Domain name 
The plugin logs aren't showing anything specific.

Thank you,

Pascale Sterrett


Kenavo ar wech all




arn...@gmail.com 
Sent by: arslist@ARSLIST.ORG
06/03/2013 12:47 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error






** 
Hi Pascale,

Hope you are doing well, can you check if you are using portmapper? or you 
manually specified the port? 

If you are not using portmapper, you have to specify Plugin Port. Anything 
from the plugin logs?

Thanks,
Arun


On Mon, Jun 3, 2013 at 2:39 PM, pascale.sterr...@daimler.com wrote:
Hello all,

Our 3 dev servers were migrated from one domain to another recently.
2 servers migrated fine, with no issue except of course having to update
the ar.conf file.

On the third one , we did the update of the config file (ar.conf) and the
emaildaemon.properties file.
Everything is working perfectly fine except when we try to open the Server
Information, LDAP from the Administration Console and License Review link.

We get
ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARDBC.SERVER.ADMINISTRATION.
or
ARERR [8755] The specified plug-in does not exist. :
ARSYS.ARDBC.CONFIGFILE

The ar.conf file does contain the proper path to the plugins and the files
does exists and located within the given path.

The path is also enter with double quotes.

Web Services are working fine (both publishing and consuming)

Any ideas?

ARS: 7.6.04SP4
Win 2003
SQL 2005
All customized apps


Thank you,

Pascale Sterrett


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED

2013-06-03 Thread pascale . sterrett
Thank you Arun
Plugin-Port:   was missing. Most have been deleted by error when the 
config file was updated.
Thanks again!!

Kenavo ar wech all




arn...@gmail.com 
Sent by: arslist@ARSLIST.ORG
06/03/2013 12:56 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error






Pascale,

Following is the information from KB.. please check and validate the 
plugin port.


ARERR 8755 or 8760 - The specified plug-in does not exist. : 
ARSYS.ARDBC.CONFIGFILE

(Valid for all 7.x releases - including 7.6.04)

This plugin is a C-plugin so it needs to use Plugin-Port value and not 
Java plugin values.

The ar.cfg/conf file should have these entries and values: 

Plugin-Port:  (greater than 1024)
Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension 
dependent on Unix platform - look in the remedy installdir /ardbcldap 
subdirectory)
Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE 
servername:port from Plugin-Port

If any entry mentioned above is missing add these entries to the 
ar.cfg/conf file and restart ARServer in order to apply changes.

Hope this helps.. happy troubleshooting..

Thanks,
Arun

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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED

2013-06-03 Thread Arun M
Glad it worked.

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Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error

2013-06-03 Thread Danny Kellett
Hi Pascale,

Both of those plugins are C plugins in your version and therefore are run
by arplugin.exe. So check your ar.cfg for something like

Plugin: ServerAdmin.dll
Plugin: ardbcconf.dll

Also did you change Plugin-Port: ?

Check the plugin server is running. (arplugin.exe)

Then turn on arplugin logging in the AR system Administration Console and
set the plugin log level to ALL. Restart and look in the log file for any
errors or references to those files.

Kind regards
Danny

Single Sign On (SSO) for the BMC Remedy AR System and ITSM
http://www.javasystemsolutions.com/jss/ssoplugin

 Hello all,

 Our 3 dev servers were migrated from one domain to another recently.
 2 servers migrated fine, with no issue except of course having to update
 the ar.conf file.

 On the third one , we did the update of the config file (ar.conf) and the
 emaildaemon.properties file.
 Everything is working perfectly fine except when we try to open the Server
 Information, LDAP from the Administration Console and License Review link.

 We get
 ARERR [8755] The specified plug-in does not exist. :
 REMEDY.ARDBC.SERVER.ADMINISTRATION.
 or
 ARERR [8755] The specified plug-in does not exist. :
 ARSYS.ARDBC.CONFIGFILE

 The ar.conf file does contain the proper path to the plugins and the files
 does exists and located within the given path.

 The path is also enter with double quotes.

 Web Services are working fine (both publishing and consuming)

 Any ideas?

 ARS: 7.6.04SP4
 Win 2003
 SQL 2005
 All customized apps


 Thank you,

 Pascale Sterrett


 If you are not the intended addressee, please inform us immediately that
 you have received this e-mail in error, and delete it. We thank you for
 your cooperation.
 ___
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 Where the Answers Are, and have been for 20 years


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Problem copying records to People form

2013-06-03 Thread Sri teja
Hi,

I am writing a code to sync Active Directory records with people form as there 
is no in built feature in our version 7.6.04. I created a staging form where i 
imported all records from Active Directory. I created a Escalation and trying 
to copy records from Staging form  to People form i am getting an error(i 
captured this from the log file) which looks like following. For every new 
record when escalation is trying to copy from staging form to People form the 
following error is showing up and its not creating the record in People form. 
The number(0007) shown below keeps on increasing for every record.

The Qualification for push field action i used is Remedy Login ID=Login ID in 
staging form(if no request match create a new request and if any request match 
take no action)

Can you please suggest me solution for this problem or else if there is any 
other way to copy records from staging form to People form please let me know.

Error:
 Error while performing escalation action
007
   0: Push Fields
008
   0: Push Fields
009
   0: Push Fields
0010
   0: Push Fields

Thanks.

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Problem copying records to People form

2013-06-03 Thread Sri teja
Hi,

I am writing code to sync Active directory records with people form as there is 
no out of box process in our version 7.6.04. In this process i created a 
staging form where i imported all records from Active Directory, when i trying 
to sync records from staging form to People form using escalation following 
error has been showing up in the log file and the record is not copying to 
People form. The Number(007) keeps on increasing for each record 
its trying to copy.

The qualification am using for push fields is 'Remedy Login ID=Login ID in 
staging form(If no match create new request and if matches take no action)

Please suggest me solution to this problem or else please let me know if there 
is any other way to sync records from staging form to People form.

error:
 Error while performing escalation action
007
   0: Push Fields
008
   0: Push Fields
009
   0: Push Fields
0010
   0: Push Fields

Thanks

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Re: Problem copying records to People form

2013-06-03 Thread Joe D'Souza
You are probably not setting some required field that doesn't have a
default.

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja
Sent: Monday, June 03, 2013 7:10 PM
To: arslist@ARSLIST.ORG
Subject: Problem copying records to People form

Hi,

I am writing code to sync Active directory records with people form as there
is no out of box process in our version 7.6.04. In this process i created a
staging form where i imported all records from Active Directory, when i
trying to sync records from staging form to People form using escalation
following error has been showing up in the log file and the record is not
copying to People form. The Number(007) keeps on increasing for
each record  ts trying to copy.

The qualification am using for push fields is 'Remedy Login ID=Login ID in
staging form(If no match create new request and if matches take no action)

Please suggest me solution to this problem or else please let me know if
there is any other way to sync records from staging form to People form.

error:
 Error while performing escalation action
007
   0: Push Fields
008
   0: Push Fields
009
   0: Push Fields
0010
   0: Push Fields

Thanks

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....

2013-06-03 Thread Dipen Patel
http://labutis.com/lz/vcfirnxpjqhhagehnxlkhzrjzh.etnyuzrwh

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Re: .... Potential Virus/Malware

2013-06-03 Thread Shellman, David
Hmmm.  Seems that someone's email was hacked or they received a virus

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dipen Patel
Sent: Monday, June 03, 2013 8:08 PM
To: arslist@ARSLIST.ORG
Subject: 

http://labutis.com/lz/vcfirnxpjqhhagehnxlkhzrjzh.etnyuzrwh

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Re: Problem copying records to People form

2013-06-03 Thread Karthik
you need to enable filter log as well to see what is going on. Enable
filter log on server level and give the same log file name as the
escalation log file so that you can see both in action together. Once you
do that, it will show which filter is throwing error for what record being
processed by the escalation.

I would also suggest an alternate way as below:
Instead of trying out with escalations directly, modify the records
directly on your staging form and enable flter logs and see what is going
on. you should get the same error in this approach as well, but saves a lot
of debugging time. You can proform quick filter fixes and retry the
operation in no time. once everything works in the manual way, enable
escalations and check what hapens

Regards,
Karthik


On 4 June 2013 05:16, Joe D'Souza jdso...@shyle.net wrote:

 You are probably not setting some required field that doesn't have a
 default.

 Joe
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja
 Sent: Monday, June 03, 2013 7:10 PM
 To: arslist@ARSLIST.ORG
 Subject: Problem copying records to People form

 Hi,

 I am writing code to sync Active directory records with people form as
 there
 is no out of box process in our version 7.6.04. In this process i created a
 staging form where i imported all records from Active Directory, when i
 trying to sync records from staging form to People form using escalation
 following error has been showing up in the log file and the record is not
 copying to People form. The Number(007) keeps on increasing for
 each record  ts trying to copy.

 The qualification am using for push fields is 'Remedy Login ID=Login ID in
 staging form(If no match create new request and if matches take no action)

 Please suggest me solution to this problem or else please let me know if
 there is any other way to sync records from staging form to People form.

 error:
  Error while performing escalation action
 007
0: Push Fields
 008
0: Push Fields
 009
0: Push Fields
 0010
0: Push Fields

 Thanks


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-- 
- Karthik

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