Re: Caught exception: Unable to get value of the property length
I am trying to run a report that I saved on ITSM. When I go to My Reports and select the report to run I get the error. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 05 July 2013 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.jpg
Re: Caught exception: Unable to get value of the property length
What browser are you using? Have you tried another? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: 08 July 2013 09:08 To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** I am trying to run a report that I saved on ITSM. When I go to My Reports and select the report to run I get the error. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 05 July 2013 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
FW: Caught exception: Unable to get value of the property length
Hi Anurag Can you perhaps give me the default MT cache directory. The report was working in the past. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 05 July 2013 02:55 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, Look like a MT cache curruption issue. Try hard deelting the MT cache file and then start the service again. This will re-build the fresh cache files. I hope it was working in the past right? [http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif]HAVE A NICE DAY From: Downing, Ryan ryan_down...@bmc.commailto:ryan_down...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, July 5, 2013 4:51 PM Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
Lister, LJ, Joe, I have in my mind one former BMC empoyee who is not BMC emplyee anymore. Will he be aligible to be voted as MVP? As far as I racall, once upon a time there was a category for the most valuable Remedy/.../BMC/ list contributor. Am I right or my memory has been already deteriorating? Best regards, Darek Kuzara ** Oh good to see it back! I don't remember if we could nominate more than one -- I know we have to vote for just one. But in the event of an opinion where 2 people deserve a nomination, is that allowed? Also in the past I recall a BMC / Remedy employee could not be nominated. IF that person at the time of the nomination is no longer a BMC employee, is he / she eligible to be nominated as a MVP? Joe *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, July 03, 2013 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** Daniel has chosen to do things a bit differently this year. He has decided to let the incumbent MVP, that's me this year, run the Awards. This is the 18th Annual ARSlist Awards, Call For Nominations. These awards were created by Daniel in 1995 to recognize the efforts of posters asking questions, those providing answers, and sometimes even of those providing what is titled as Friday Humor, and even sometimes gets a laugh. It was also to provide posters an incentive to keep providing those excellent technical replies and perhaps improve the quality of the jokes (but that doesn't seem to ever happen). The Rules for Nominations and some General Rules: * An individual wishing to submit a nomination for MVP must also provide a short description of WHY they deserve to be MVP for the nomination to be considered (this is a change from previous years requiring two independent nominations) * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that have registered on the ARSlist before July 3rd 2013 will be eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. In the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. If it is still a tie, a panel of past winners will convene to break the tie. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSlist are eligible to vote * All decisions of Daniel or the oversight panel are final (if a controversial decision is needed, 3 past MVP winners will be asked for their opinion) * Nominations posted to the list are not accepted, they must be to arslistawa...@wwrug.com mailto:arslistawa...@wwrug.com * Votes posted to the list are not accepted, they must be to arslistawa...@wwrug.com mailto:arslistawa...@wwrug.com * Any MVP from the last 5 years and anyone from the WWRUG committee are not eligible for nomination Past MVP [Most Valuable Poster Award] recipients are: - 2012 LJ LongWing 2011 Misi Mladoniczky 2010 Joe D'Souza 2009 Dr. Christopher Strauss 2007 Rick Cook 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng, Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom So, the two open categories are - *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, current BMC or BMC Remedy employees are not eligible. An individual must be nominated by at least two independent sources. BMC Software Employee: Beyond the Call of Duty Award (Note, they must be a current employee to qualify) Again, an individual must be nominated by at least two independent sources. Nominations for other Categories are also open until July 21st Nominate a potential winner for another Category while you suggest the category if you wish [no Nominations, no Award will be conferred in that category there must be more than one Nomination for a category etc.] Please send nominations to arslistawa...@wwrug.com mailto:arslistawa...@wwrug.com Software categories are currently being handled by on-site Awards at WWRUG with the vendors in the Showcase being eligible. The ARSlist Awards
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Joe, The system was not set to update automatically. It is a standalone system with local Network. The system earlier working with patch 8 with JDK 1.5.0.15 (minimum recommended 1.5.0.12). The version is still the same. The issue history includes some changes in arsystem startup script as well. We have given the java path manually in script as /usr/java/jre/lib/sparc/server:/usr/java/jre/bin. Earlier, it was /usr/bin/java, which is not helping us to start up arsystem after patch 9 upgrade. We have some confusion to update the java path in environment variables of solaris. The system has 32 bit and 64 bit java. But, which is the right path to point in what variables is our confusion. Can anybody guide for setting up JDK. ? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Monday, May 13, 2013 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I always install a Remedy only installation of Java in a directory the app controls just for this reason, that way I know what version is being ran, I control when updates are made etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 12, 2013 11:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE You probably may have not deliberately changed anything but might have set your server for automatic upgrade, which might have altered the path of your JVM and hence it cannot find it anymore. Have you checked to see that your JVM path is consistent with the configuration settings in Remedy, particularly the process that starts the plugin service? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Sunday, May 12, 2013 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I still didn’t get any update from BMC as well. If anybody have solution for this, it is much appreciated. :) -Original Message- From: Govind M (WI01 - GIS) Sent: Sunday, May 05, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Fred, I have run the ARS as non-root only and it fails when I run ./arsystem start from the bin directory. Even if I run with root user, I still get the below error and java process didn’t started at all. This happens with not root user as well. Also, i haven't change the java version in the server. Action Request System(R) Approval Server Version 7.1.00 Patch 009 201002040530 (c) Copyright 1999-2007 BMC Software, Inc. There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. 390695 : Cannot create JVM: Unknown Error (ARERR 9130) (ARNOTE 0) ARMonitor child process (pid:3632) died with 0. java Regards, Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 02, 2013 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Are you running ARS as non-root? When the startup fails is it when running ./arsystem start (from your bin directory) or when starting from the server init ? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Thursday, May 02, 2013 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure after installation, is it updated or needs to be updated correctly. Can you pls guide me what to look out in CLASSPATH. Yes Joe, I have checked by running the plugin start up command thru command line separately. It brought up the Webservice and other plugins as well ☺. The problem happens when I get HPI library error while restarting it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the error you get, assuming for some reason it has not started. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa Sent: Wednesday,
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Please try 32 bit JVM path as arserverd and arplugin processes are 32 bit in 7.1 version. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Monday, July 08, 2013 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Joe, The system was not set to update automatically. It is a standalone system with local Network. The system earlier working with patch 8 with JDK 1.5.0.15 (minimum recommended 1.5.0.12). The version is still the same. The issue history includes some changes in arsystem startup script as well. We have given the java path manually in script as /usr/java/jre/lib/sparc/server:/usr/java/jre/bin. Earlier, it was /usr/bin/java, which is not helping us to start up arsystem after patch 9 upgrade. We have some confusion to update the java path in environment variables of solaris. The system has 32 bit and 64 bit java. But, which is the right path to point in what variables is our confusion. Can anybody guide for setting up JDK. ? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Monday, May 13, 2013 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I always install a Remedy only installation of Java in a directory the app controls just for this reason, that way I know what version is being ran, I control when updates are made etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 12, 2013 11:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE You probably may have not deliberately changed anything but might have set your server for automatic upgrade, which might have altered the path of your JVM and hence it cannot find it anymore. Have you checked to see that your JVM path is consistent with the configuration settings in Remedy, particularly the process that starts the plugin service? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Sunday, May 12, 2013 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I still didn’t get any update from BMC as well. If anybody have solution for this, it is much appreciated. :) -Original Message- From: Govind M (WI01 - GIS) Sent: Sunday, May 05, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Fred, I have run the ARS as non-root only and it fails when I run ./arsystem start from the bin directory. Even if I run with root user, I still get the below error and java process didn’t started at all. This happens with not root user as well. Also, i haven't change the java version in the server. Action Request System(R) Approval Server Version 7.1.00 Patch 009 201002040530 (c) Copyright 1999-2007 BMC Software, Inc. There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. 390695 : Cannot create JVM: Unknown Error (ARERR 9130) (ARNOTE 0) ARMonitor child process (pid:3632) died with 0. java Regards, Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 02, 2013 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Are you running ARS as non-root? When the startup fails is it when running ./arsystem start (from your bin directory) or when starting from the server init ? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Thursday, May 02, 2013 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure after installation, is it updated or needs to be updated correctly. Can you pls guide me what to look out in CLASSPATH. Yes Joe, I have checked by running the plugin start up command thru command line separately. It brought up the Webservice and other plugins as well ☺. The problem happens when I get HPI library error while restarting it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from your
Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
Based on my reading of Daniel's mail, yes, that person would be eligible for MVP this year, as long as they are not an employee as of July 3rd. On Mon, Jul 8, 2013 at 3:52 AM, Dariusz Kuzara dariusz.kuz...@gmail.comwrote: ** Lister, LJ, Joe, I have in my mind one former BMC empoyee who is not BMC emplyee anymore. Will he be aligible to be voted as MVP? As far as I racall, once upon a time there was a category for the most valuable Remedy/.../BMC/ list contributor. Am I right or my memory has been already deteriorating? Best regards, Darek Kuzara ** Oh good to see it back! ** ** I don’t remember if we could nominate more than one – I know we have to vote for just one. But in the event of an opinion where 2 people deserve a nomination, is that allowed? ** ** Also in the past I recall a BMC / Remedy employee could not be nominated. IF that person at the time of the nomination is no longer a BMC employee, is he / she eligible to be nominated as a MVP? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, July 03, 2013 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** ** ** Daniel has chosen to do things a bit differently this year. He has decided to let the incumbent MVP, that's me this year, run the Awards. ** ** This is the 18th Annual ARSlist Awards, Call For Nominations. ** ** These awards were created by Daniel in 1995 to recognize the efforts of posters asking questions, those providing answers, and sometimes even of those providing what is titled as Friday Humor, and even sometimes gets a laugh. ** ** It was also to provide posters an incentive to keep providing those excellent technical replies and perhaps improve the quality of the jokes (but that doesn't seem to ever happen). ** ** The Rules for Nominations and some General Rules: ** ** * An individual wishing to submit a nomination for MVP must also provide a short description of WHY they deserve to be MVP for the nomination to be considered (this is a change from previous years requiring two independent nominations) * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that have registered on the ARSlist before July 3rd 2013 will be eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. In the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. If it is still a tie, a panel of past winners will convene to break the tie. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSlist are eligible to vote * All decisions of Daniel or the oversight panel are final (if a controversial decision is needed, 3 past MVP winners will be asked for their opinion) * Nominations posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Votes posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Any MVP from the last 5 years and anyone from the WWRUG committee are not eligible for nomination ** ** Past MVP [Most Valuable Poster Award] recipients are: - 2012 LJ LongWing 2011 Misi Mladoniczky 2010 Joe D’Souza 2009 Dr. Christopher Strauss 2007 Rick Cook 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng, Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom ** ** So, the two open categories are - *MVP - Most Valuable Poster. ** ** This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, current BMC or BMC Remedy employees are not eligible. An individual must be nominated by at least two independent sources. ** ** BMC Software Employee: Beyond the Call of Duty Award (Note, they must be a current employee to qualify) ** ** Again, an individual must be nominated by at least two independent sources. ** **
Re: EXTERNAL: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
Well (s)He already has one nomination. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Saturday, July 06, 2013 1:58 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** In my opinion, that person should have left BMC Software during the same period that a new subscriber is eligible to vote, so since its 3rd of July 2013 for a new ARS Lister to be eligible to vote this year, then a candidate previously in employment with BMC Software should have left BMC before 3rd July 2013 as well to be eligible. IF not that date then some reasonable date that is in some way related to the voting eligibility date to keep the rule consistent every year. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Saturday, July 06, 2013 1:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** There is 1 Nomination, and one Vote per person. Each nomination from each independent person, this year needs to come with a paragraph of sorts describing WHY they feel the person in question deserves to be the 2013 MVP. All nominations need to go to the aforementioned email address And the rule has always been that you cannot work for BMC and be nominated...and I assume the person in question is no longer an employee...I'm not entirely sure about the rules regarding this...not sure we have come across a rule regarding this in the past...I'll let Daniel decide, unless I get to decide because I'm running this thing this year Daniel? On Fri, Jul 5, 2013 at 4:35 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Then that person probably more than deserves to run as a nominee / candidate for that award :) About the number of people one person could nominate, it used to be 3 right? So nominations were not restricted to just 1 candidate per person - right? So we had a debate about continuing this tradition last year and many of us thought we should. Many of you who are generally silent viewers, supported this and promised to actively take part in the nomination / voting process if it were continued. And it has been decided to be continued. It doesn't take a lot of time to vote - and even lesser time to nominate as you already know who your favorite posters who post quality stuff are.. So please participate! Personally I think it's a great incentive and recognition for those who provide us with a wealth of information here free of charge. Not many things these days of substantial value come free. And yet this list seems to defy that unwritten law of economics which is if it's valuable - it can't be free. Let this be your way of contributing even though you might not otherwise actively participate on this list. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, July 05, 2013 5:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open I had the same question in the back of my head Joe, probably for the same reason. ;) ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, July 05, 2013 14:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** Oh good to see it back! I don't remember if we could nominate more than one - I know we have to vote for just one. But in the event of an opinion where 2 people deserve a nomination, is that allowed? Also in the past I recall a BMC / Remedy employee could not be nominated. IF that person at the time of the nomination is no longer a BMC employee, is he / she eligible to be nominated as a MVP? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, July 03, 2013 9:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** Daniel has chosen to do things a bit differently this year. He has decided to let the incumbent MVP, that's me this year, run the Awards.
Re: Caught exception: Unable to get value of the property length
Hi Fazila, I believe this is the folder you’re looking for: \\servername\d$\Program Files\BMC Software\ARSystem\midtier\cache Keith From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Monday, July 08, 2013 5:21 AM To: arslist@ARSLIST.ORG Subject: FW: Caught exception: Unable to get value of the property length ** Hi Anurag Can you perhaps give me the default MT cache directory. The report was working in the past. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 05 July 2013 02:55 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, Look like a MT cache curruption issue. Try hard deelting the MT cache file and then start the service again. This will re-build the fresh cache files. I hope it was working in the past right? [Image removed by sender.]HAVE A NICE DAY From: Downing, Ryan ryan_down...@bmc.commailto:ryan_down...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, July 5, 2013 4:51 PM Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: ~WRD000.jpginline: image001.jpg
Re: RPC call failed; ONC/RPC call timed out when syncing with ADDM
Hi Victor, Try looking into Knowledge Article KA371196 See if this applies to your current issue. Relates to the BMC_Impact class. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Victor Sent: Sunday, July 07, 2013 6:26 AM To: arslist@ARSLIST.ORG Subject: RPC call failed; ONC/RPC call timed out when syncing with ADDM Hello Listers, I receive the following error (in AtriumPluginSvr.log) each time ADDM tries to sync with CMDB: Jul 05 2013 00:05:52.721 ERROR ( ?:?) - getListEntryWithFields() FAILs in plugin: BMC.ARDBC.DEPRECATION.PLUGIN ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Jul 05 2013 00:11:06.981 FATAL ( ?:?) - - GetListInstance ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) As a result not all CIs discovered by ADDM are synced with CMDB. Can anyone point me into the right direction to debuging this error? My system configuration: AR System 8.0 patch 003, ITSM ver. 8.0, windows 2008, MS SQL 2008, Tomcat 6. Thanks, Victor Olufowobi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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NTS number in 7.6.4
Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: NTS number in 7.6.4
Hi Howard, By default the Notify action will send a URL containing the Request ID of the form from where the notification is sentIn your case the NTE:Notifier form. You could write workflow to construct a URL using the Incident/Change or whatever number required and bypass the default URL attached as a function of the specific NTE:Notifier form filter. The actual Incident ID for example is stored on the NTE:Notifier form in the Request ID01 System field. Use the existing default URL passed as the foundation for building a URL that can passed which contains the form and Request ID in the specified field. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, July 08, 2013 11:29 AM To: arslist@ARSLIST.ORG Subject: NTS number in 7.6.4 ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [cid:image001.gif@01CE7BD0.B6890490]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CE7BD0.B6890490][cid:image003.png@01CE7BD0.B6890490]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[cid:image004.png@01CE7BD0.B6890490]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: NTS number in 7.6.4
Howard, The NTS number is nothing more than a generic 'pointer' form. When a notification is sent out through that form, it points to that form, the form opens on the screen, and based on information in the record, it closes THAT window and opens the appropriate window (Incident, Change, etc)so yes, you can definitely link directly to the Incident/Change. Open up your Mid-Tier guide and research creating URL's and it discusses many methods possible to get directly to the record in question. On Mon, Jul 8, 2013 at 9:28 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning/afternoon/evening all, ** ** I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) ** ** I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? ** ** Any ideas would be great (just be nice). ** ** As always thank you, you all, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image/gifimage/pngimage/pngimage/png
Re: NTS number in 7.6.4
Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = *howard.rich...@coxinc.com* howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card.* Submit your idea:* *http://innovation.coxenterprises.com/ideas*http://innovation.coxenterprises.com/ideas * View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Thanks LJ. We tried using EID numbers first, but it would never return a match (or didn't work reliably across INC/PBI/CRQ - it was a long time ago when we looked), so we had to result to using quals Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:51 AM Subject:Re: NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.commailto:jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Howard: My guess about what's wrong with the URL is that it contains an asterisk (not a legal URL character, IIRC). The easiest thing to do may be to use the Mid-Tier application that URL-encodes strings you provide -- documented in the MT guide, I think. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com] Sent: Monday, July 08, 2013 13:10 To: arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 ** LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.commailto:jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: NTS number in 7.6.4
Change servlet to forms http://AxiomWebProd7604:8080/arsys/forms/appservername/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22http://axiomwebprod7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 I think that should work :) On Mon, Jul 8, 2013 at 11:22 AM, Murnane, Phil pmurn...@windwardits.comwrote: ** Howard: My guess about what's wrong with the URL is that it contains an asterisk (not a legal URL character, IIRC). The easiest thing to do may be to use the Mid-Tier application that URL-encodes strings you provide -- documented in the MT guide, I think. HTH, --Phil -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [ howard.rich...@coxinc.com] *Sent:* Monday, July 08, 2013 13:10 *To:* arslist@ARSLIST.ORG *Subject:* Re: NTS number in 7.6.4 ** LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http:// server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard *From:* Howard Richter [mailto:hbr4...@gmail.com] *Sent:* Monday, July 08, 2013 11:54 AM *To:* Richter, Howard (CEI - Atlanta) *Subject:* Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: *From:* Longwing, Lj llongw...@usgs.gov *Date:* July 8, 2013, 11:51:27 AM EDT *To:* arslist@ARSLIST.ORG *Subject:* *Re: NTS number in 7.6.4* *Reply-To:* arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card.* Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * View
ITSM 8.1 Forms and Fields spreadsheet available
Hi Folks, We've added the ITSM 8.1 Forms and Fields spreadsheet to our Freebies section. You can get the spreadsheet or the raw CSV files. Also available are the Forms and Fields for ITSM 8.0 and ITSM 7.6.04. The spreadsheet will give you the label for the null or English views, IDs, Names, as well as an interpreted field type, limits, default values from an OOTB stack install of ITSM. If you need to generate it against your own server (because of customizations) then simply fill out the Meta-Update trial license, attend the Live Install session. In your trial you can run Meta-Schema against your server(s) and generate your own spreadsheets. Note that the spreadsheet is big: ~2.5 M fields. The source CSV files are also available with the spreadsheet for greps and other slices. An interesting thing to do is take a diff (see www.cywin.org ) between the various versions to see what fields were added or changed and what forms were added. For the free ITSM Forms and Fields spreadsheet, please go to www.softwaretoolhouse.com and Click Freebies. Cheers Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and out Freebies Section for ITSM 7.6.04, 8.0, and 8.1 Forms and Fields spreadsheets. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg smime.p7s Description: S/MIME cryptographic signature
Impact Model Designer on AR System 7.6.4
Hi, We are using Impact Model Designer to create a service model. Does anyone know how the product catalog classifications can affect the service model? We would not be changing the CI name. Does modifying the product catalog classifications (Hardware / Processing Unit / Server / Manufacturer / Model) break the service model or change the results? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
And (s)he is the same person that I have just nominated, then (s)he has at least 2 nominations so far :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, July 08, 2013 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open Well (s)He already has one nomination. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Saturday, July 06, 2013 1:58 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** In my opinion, that person should have left BMC Software during the same period that a new subscriber is eligible to vote, so since its 3rd of July 2013 for a new ARS Lister to be eligible to vote this year, then a candidate previously in employment with BMC Software should have left BMC before 3rd July 2013 as well to be eligible. IF not that date then some reasonable date that is in some way related to the voting eligibility date to keep the rule consistent every year. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Saturday, July 06, 2013 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** There is 1 Nomination, and one Vote per person. Each nomination from each independent person, this year needs to come with a paragraph of sorts describing WHY they feel the person in question deserves to be the 2013 MVP. All nominations need to go to the aforementioned email address And the rule has always been that you cannot work for BMC and be nominated...and I assume the person in question is no longer an employee...I'm not entirely sure about the rules regarding this...not sure we have come across a rule regarding this in the past...I'll let Daniel decide, unless I get to decide because I'm running this thing this year Daniel? On Fri, Jul 5, 2013 at 4:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Then that person probably more than deserves to run as a nominee / candidate for that award :-) About the number of people one person could nominate, it used to be 3 right? So nominations were not restricted to just 1 candidate per person - right? So we had a debate about continuing this tradition last year and many of us thought we should. Many of you who are generally silent viewers, supported this and promised to actively take part in the nomination / voting process if it were continued. And it has been decided to be continued. It doesn't take a lot of time to vote - and even lesser time to nominate as you already know who your favorite posters who post quality stuff are.. So please participate! Personally I think it's a great incentive and recognition for those who provide us with a wealth of information here free of charge. Not many things these days of substantial value come free. And yet this list seems to defy that unwritten law of economics which is if it's valuable - it can't be free. Let this be your way of contributing even though you might not otherwise actively participate on this list. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, July 05, 2013 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open I had the same question in the back of my head Joe, probably for the same reason. ;) ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, July 05, 2013 14:42 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open ** Oh good to see it back! I don't remember if we could nominate more than one - I know we have to vote for just one. But in the event of an opinion where 2 people deserve a nomination, is that allowed? Also in the past I recall a BMC / Remedy employee could not be nominated. IF that person at the time of the nomination is no longer a BMC employee, is he / she eligible to be nominated as a MVP? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, July 03, 2013 9:10 AM To: arslist@ARSLIST.ORG Subject: WWRUG/ARSlist Awards 2013:
Question: Impact Model Designer
Hi, Update - I am hearing that 90% of our assets cannot be loaded into the CMDB because it could potentially break the service model??? There is a button called PublishSIM (no / yes - including my providers / implicit / yes - including myself). Does this configuration control/prevent specific CIs from being read by the service model? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
Ok folksI remember an outcry last year, after the awards when people were saying that they would vote, how important this list was to them, just give you one more chancewhere is that passion? To date, we have a total of 9 people that even sent an email...that's not much We have 3 valid MVP nominees, and 2 BMC Above and Beyond I know that I see more than 3 non bmc and 2 bmcers posting to the list in the last year. There have been ALLOT of questions asked, and MANY people that have helped out. If you have been helped by someone on this list, and you feel they deserve to be recognized, lets do this and recognize them. There can be only one winner (in each category), but as a twice nominated person, I can tell you that it was an honor to even be nominated the first time...so lets get to this and nominate some of your favorite people on the list this year. Remember, nominations need to be accompanied by a paragraph (or a sentence even) saying WHY they deserve the honor of MVP. On Wed, Jul 3, 2013 at 7:09 AM, LJ LongWing lj.longw...@gmail.com wrote: Daniel has chosen to do things a bit differently this year. He has decided to let the incumbent MVP, that's me this year, run the Awards. This is the 18th Annual ARSlist Awards, Call For Nominations. These awards were created by Daniel in 1995 to recognize the efforts of posters asking questions, those providing answers, and sometimes even of those providing what is titled as Friday Humor, and even sometimes gets a laugh. It was also to provide posters an incentive to keep providing those excellent technical replies and perhaps improve the quality of the jokes (but that doesn't seem to ever happen). The Rules for Nominations and some General Rules: * An individual wishing to submit a nomination for MVP must also provide a short description of WHY they deserve to be MVP for the nomination to be considered (this is a change from previous years requiring two independent nominations) * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that have registered on the ARSlist before July 3rd 2013 will be eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. In the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. If it is still a tie, a panel of past winners will convene to break the tie. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSlist are eligible to vote * All decisions of Daniel or the oversight panel are final (if a controversial decision is needed, 3 past MVP winners will be asked for their opinion) * Nominations posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Votes posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Any MVP from the last 5 years and anyone from the WWRUG committee are not eligible for nomination Past MVP [Most Valuable Poster Award] recipients are: - 2012 LJ LongWing 2011 Misi Mladoniczky 2010 Joe D’Souza 2009 Dr. Christopher Strauss 2007 Rick Cook 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng, Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom So, the two open categories are - *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, current BMC or BMC Remedy employees are not eligible. An individual must be nominated by at least two independent sources. BMC Software Employee: Beyond the Call of Duty Award (Note, they must be a current employee to qualify) Again, an individual must be nominated by at least two independent sources. Nominations for other Categories are also open until July 21st Nominate a potential winner for another Category while you suggest the category if you wish [no Nominations, no Award will be conferred in that category there must be more than one Nomination for a category etc.] Please send nominations to arslistawa...@wwrug.com Software categories are currently being handled by on-site Awards at WWRUG with the vendors in the Showcase being eligible. The ARSlist Awards are not currently contemplating software categories. Time Lines: July 3rd : This message is posting opening Nominations
Developer Studio Question
Hello, ARS 8.1 / SRM 8.1 I have a question on how best to do something with Dev Studio. On the SRS:ServiceRequestConsole form, there is a panel field for the Cart Review stuff. This panel field is on top of other fields that I want to edit. Is there an easy way to temporarily hide that panel in Dev Studio so that I can work with the fields underneath it? I know I can add the cart panel to the view overlay, push the panel to the back layer, change the fields I want, then bring the cart panel back or remove it from the overlay. That seems really cumbersome. Is there a better way? Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ardbcquery.dll
My test and my development servers are throwing out this error: The specified plug-in does not exist. : REMEDY.ARDBC.APPQUERY (ARERR 8755) BMC Communities says I need to make sure I have this file on my server ardbcquery.dll. I have checked all three of my servers and it is not on any of them. Would you please check your servers and see if you have it and if you do, where is it located Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ardbcquery.dll
Claire, Usually when I see that error it's on the Overview Console. Usually the fix is to check the pluginsvr config XML file in the pluginsvr directory and make sure you have the short server name or fqdn correctly set for that specific plugin entry and check ports too. There used to be a bug where if you had ITSM installed and then installed a patch to ARsystem, it would wipe out the entries completely for that plugin so make sure the entry actually exists in the first place! I think that bug was fixed though. Still worth checking. Sent from my iPhone On Jul 8, 2013, at 7:12 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: My test and my development servers are throwing out this error: The specified plug-in does not exist. : REMEDY.ARDBC.APPQUERY (ARERR 8755) BMC Communities says I need to make sure I have this file on my server ardbcquery.dll. I have checked all three of my servers and it is not on any of them. Would you please check your servers and see if you have it and if you do, where is it located Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ardbcquery.dll
Do you have a line that looks like Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY FQDN of your Remedy Server:WhateverYourPluginPortIs? Check for that line and if not present, put that line with the right FQDN of your Remedy server, and the plugin port that you have set for other Server-Plugin-Alias entries in your ar.conf file. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, July 08, 2013 7:12 PM To: arslist@ARSLIST.ORG Subject: ardbcquery.dll My test and my development servers are throwing out this error: The specified plug-in does not exist. : REMEDY.ARDBC.APPQUERY (ARERR 8755) BMC Communities says I need to make sure I have this file on my server ardbcquery.dll. I have checked all three of my servers and it is not on any of them. Would you please check your servers and see if you have it and if you do, where is it located Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Question
I have not yet started any work with 8.x but if its quite similar to 7.6.04 which I believe it is with the exception of a few new features, then that is the only way to go, Yes it's a long road home, but I guess that's the only road home if you want to leverage the use of overlays as the only other way would be to not use overlays and do stuff in the base mode - which for many good reasons is not the way to go. Your studio will prevent you from doing anything to that field when in the best practice mode, to protect that fields 'unmodified' properties. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, July 08, 2013 6:44 PM To: arslist@ARSLIST.ORG Subject: Developer Studio Question ** Hello, ARS 8.1 / SRM 8.1 I have a question on how best to do something with Dev Studio. On the SRS:ServiceRequestConsole form, there is a panel field for the Cart Review stuff. This panel field is on top of other fields that I want to edit. Is there an easy way to temporarily hide that panel in Dev Studio so that I can work with the fields underneath it? I know I can add the cart panel to the view overlay, push the panel to the back layer, change the fields I want, then bring the cart panel back or remove it from the overlay. That seems really cumbersome. Is there a better way? Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Question
I use the outline mode in the field list to work with fields that are buried. Sometimes it can be a bit of a pain, admittedly. But essentially, what I do is select the field in the form view, then look for the field underneath it in outline view. From there I can usually right click/add overlay and edit the properties. I use the outline view because fields with the same parent - whether it's a panel, a tab, or whatnot will all be grouped together. There are a few buttons at the top of the field list that let you pick between views. On Mon, Jul 8, 2013 at 4:39 PM, Joe D'Souza jdso...@shyle.net wrote: ** I have not yet started any work with 8.x but if its quite similar to 7.6.04 which I believe it is with the exception of a few new features, then that is the only way to go, Yes it’s a long road home, but I guess that’s the only road home if you want to leverage the use of overlays as the only other way would be to not use overlays and do stuff in the base mode – which for many good reasons is not the way to go. Your studio will prevent you from doing anything to that field when in the best practice mode, to protect that fields ‘unmodified’ properties. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Monday, July 08, 2013 6:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Developer Studio Question ** ** ** Hello, ** ** ARS 8.1 / SRM 8.1 ** ** I have a question on how best to do something with Dev Studio. On the SRS:ServiceRequestConsole form, there is a panel field for the Cart Review stuff. This panel field is on top of other fields that I want to edit. Is there an easy way to temporarily hide that panel in Dev Studio so that I can work with the fields underneath it? I know I can add the cart panel to the view overlay, push the panel to the back layer, change the fields I want, then bring the cart panel back or remove it from the overlay. That seems really cumbersome. Is there a better way? ** ** Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Question
That's true.. I didn't think of that. I do that too sub consciously. Its useful to even see fields that are not in view on any of the view.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Monday, July 08, 2013 8:26 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio Question ** I use the outline mode in the field list to work with fields that are buried. Sometimes it can be a bit of a pain, admittedly. But essentially, what I do is select the field in the form view, then look for the field underneath it in outline view. From there I can usually right click/add overlay and edit the properties. I use the outline view because fields with the same parent - whether it's a panel, a tab, or whatnot will all be grouped together. There are a few buttons at the top of the field list that let you pick between views. On Mon, Jul 8, 2013 at 4:39 PM, Joe D'Souza jdso...@shyle.net wrote: ** I have not yet started any work with 8.x but if its quite similar to 7.6.04 which I believe it is with the exception of a few new features, then that is the only way to go, Yes it's a long road home, but I guess that's the only road home if you want to leverage the use of overlays as the only other way would be to not use overlays and do stuff in the base mode - which for many good reasons is not the way to go. Your studio will prevent you from doing anything to that field when in the best practice mode, to protect that fields 'unmodified' properties. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, July 08, 2013 6:44 PM To: arslist@ARSLIST.ORG Subject: Developer Studio Question ** Hello, ARS 8.1 / SRM 8.1 I have a question on how best to do something with Dev Studio. On the SRS:ServiceRequestConsole form, there is a panel field for the Cart Review stuff. This panel field is on top of other fields that I want to edit. Is there an easy way to temporarily hide that panel in Dev Studio so that I can work with the fields underneath it? I know I can add the cart panel to the view overlay, push the panel to the back layer, change the fields I want, then bring the cart panel back or remove it from the overlay. That seems really cumbersome. Is there a better way? Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
