Re.Adding New Entry in Application List Field in ITSM Home Page
Hello All, I want to add new entry in Application List panel,which is present in left side of Home page,so I can redirect to another form. Is there any configuration form available to do this ? or Whether I need to do customization in SHR:LandingConsole form ?I have tried using RAC:Congig form, but it adds entry in Adminstration Console-Custom panel. plz send me solution. Thanks in advance,Regards,Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re.Adding New Entry in Application List Field in ITSM Home Page
Hello All, I want to add new entry in Application List panel,which is present in left side of Home page, so I can redirect to another form. Is there any configuration form available to do this ? or Whether I need to do customization in SHR:LandingConsole form ? I have tried using RAC:Congig form, but it adds entry in Adminstration Console-Custom panel. plz send me solution. Thanks in advance, Regards, Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Send a ticket details to Outlook Calendar
does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: Send a ticket details to Outlook Calendar
In the Community sourceforce.net there is a Framework for developing this. BR Tristan - Ursprüngliche Nachricht - Von: clemence Gesendet: 25.07.2013 09:04 An: arslist@ARSLIST.ORG Betreff: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Re.Adding New Entry in Application List Field in ITSM Home Page
Rudra, Login into Developer Studio and go to Form Properties of the concerned form which you would like to add Apps List. There you will find the options as Basic/Entry Points with New MODE and Search MODE , check the applicable option and provide the Application List Display Order number. SAVE and Login into User tool and verify the same. Regards Munesh On Thu, Jul 25, 2013 at 12:16 PM, Rudra R Kamat rudra3...@outlook.comwrote: Hello All, I want to add new entry in Application List panel,which is present in left side of Home page, so I can redirect to another form. Is there any configuration form available to do this ? or Whether I need to do customization in SHR:LandingConsole form ? I have tried using RAC:Congig form, but it adds entry in Adminstration Console-Custom panel. plz send me solution. Thanks in advance, Regards, Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Re.Adding New Entry in Application List Field in ITSM Home Page
Rudra, You have to open up the form that you want listed in Dev Studio and go to the Form Properties. There you have to check the box for Entry Point. You'll have to clear the Mid tier cache for the change to show. Sent from my iPhone On Jul 25, 2013, at 2:53 AM, Rudra Kamat rudra3...@outlook.com wrote: ** Hello All, I want to add new entry in Application List panel,which is present in left side of Home page, so I can redirect to another form. Is there any configuration form available to do this ? or Whether I need to do customization in SHR:LandingConsole form ? I have tried using RAC:Congig form, but it adds entry in Adminstration Console-Custom panel. plz send me solution. Thanks in advance, Regards, Rudra _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AW: Send a ticket details to Outlook Calendar
I think you meant sourceforge.net Sent from my iPhone On Jul 25, 2013, at 4:21 AM, Tristan Roppel tristan.rop...@t-online.de wrote: ** In the Community sourceforce.net there is a Framework for developing this. BR Tristan -- Von: clemence Gesendet: 25.07.2013 09:04 An: arslist@ARSLIST.ORG Betreff: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years__ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: AW: Send a ticket details to Outlook Calendar
Des,sorry.im nie in spain Witz limitated Access to Internet. Tristan - Ursprüngliche Nachricht - Von: Tauf Chowdhury Gesendet: 25.07.2013 12:12 An: arslist@ARSLIST.ORG Betreff: Re: AW: Send a ticket details to Outlook Calendar ** I think you meant sourceforge.net Sent from my iPhone On Jul 25, 2013, at 4:21 AM, Tristan Roppel tristan.rop...@t-online.de wrote: ** In the Community sourceforce.net there is a Framework for developing this. BR Tristan Von: clemence Gesendet: 25.07.2013 09:04 An: arslist@ARSLIST.ORG Betreff: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years__ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 44699 Resending
Kiran, His issue was resolved. However, you can tell it is Incident by looking at the Event Parameters. The Reported Source field mapping is on the Incident form. Sent from my iPhone On Jul 25, 2013, at 1:39 AM, Kiran Patil kiranpatil@gmail.com wrote: ** Corrected** Are you using Incident as fulfillment application? On Thu, Jul 25, 2013 at 4:40 AM, Robert Heverley robert.hever...@gmail.comwrote: ** Hello All, Please see the attachment. Can someone give some guidance on where I go to manually assign the group. Every time this happens, I have to cancel the request. Any help would be greatly appreciated. Thank you. Robert _ARSlist: Where the Answers Are and have been for 20 years_ -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it just me or is BMC Developer Studio full of bugs?
Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? Sent from my iPhone On Jul 25, 2013, at 1:51 AM, Lisa Singh lisa.si...@gmail.com wrote: to be memory management issue going on. Making it a habit of only loading one server per instance, and always using its dedicated workspace for us has eliminated corrupt workspaces, and the null pointer errors. Dear lord I wish we could do this! - OnDemand customers have it on a tools server and having lots of using DevStudio and the User tool is...let's say interesting... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Add a new Work Info Type to Incident
Hello List, I want to add a new work info type to our ITSM 7.6.03 Incident Module, but fail to get it done. I added a value for the field Work Info Type in HPD:Worklog, but this doesn't do the trick. Where else do I need to put this so it shows up when adding a new work info entry? Thanks Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
A little fuzzy on this but I believe you also need to update the menu on hpd:help desk. That menu is a search menu so you'd have to add the new entries in that lookup form. Sent from my iPhone On Jul 25, 2013, at 7:38 AM, Thomas thomas.anders@atos.net wrote: Hello List, I want to add a new work info type to our ITSM 7.6.03 Incident Module, but fail to get it done. I added a value for the field Work Info Type in HPD:Worklog, but this doesn't do the trick. Where else do I need to put this so it shows up when adding a new work info entry? Thanks Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Actually it's not a search menu. The field is z1d_activity type on the hpd:help desk form. Sent from my iPhone On Jul 25, 2013, at 7:38 AM, Thomas thomas.anders@atos.net wrote: Hello List, I want to add a new work info type to our ITSM 7.6.03 Incident Module, but fail to get it done. I added a value for the field Work Info Type in HPD:Worklog, but this doesn't do the trick. Where else do I need to put this so it shows up when adding a new work info entry? Thanks Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Re.Adding New Entry in Application List Field in ITSM Home Page
Rudra, Please read the manual on how to create an 'Entry Point', there are two ways. On Thu, Jul 25, 2013 at 12:46 AM, Rudra R Kamat rudra3...@outlook.comwrote: Hello All, I want to add new entry in Application List panel,which is present in left side of Home page, so I can redirect to another form. Is there any configuration form available to do this ? or Whether I need to do customization in SHR:LandingConsole form ? I have tried using RAC:Congig form, but it adds entry in Adminstration Console-Custom panel. plz send me solution. Thanks in advance, Regards, Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
How about z1D_Work Log Type? Thanks, Anusha -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Thursday, July 25, 2013 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
The system is 7.6.03 Build 002 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
If you're looking at the base form (best practice) it is a field not shown in view. Sent from my iPhone On Jul 25, 2013, at 9:27 AM, Thomas thomas.anders@atos.net wrote: The system is 7.6.03 Build 002 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It’s a little silly that this wasn’t data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Yes, that will work if you have it in the version of Dev Studio that you are using (it was added somewhere between 7.5 and 7.6.04). It is an icon in the upper right of the Outline toolbar if you have it. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Hi Thomas, You may also want to check the following forms to ensure that you keep consistency throughout installed applications :) : FIELD.FIELDNAME FIELD.FIELDID ARSCHEMA.NAME z1D_Activity Type* 301398600 CHG:Change Dialogs z1D_Activity Type* 301398600 CHG:Change Dialogs Classic z1D_Activity Type 301398600 CHG:ChangeInterface z1D_Activity Type 301398600 CHG:ChangeInterface_Create z1D_Activity Type* 301398600 CHG:Infrastructure Change z1D_Activity Type* 301398600 CHG:Infrastructure Change Classic z1D_Activity_Type 301398600 HPD:Help Desk z1D_Activity_Type 301398600 HPD:Help Desk Classic z1D_Activity_Type 301398600 HPD:Help Desk Dialogs z1D_Activity_Type 301398600 HPD:Help Desk Dialogs Classic z1D_Activity_Type 301398600 HPD:IncidentInterface z1D_Activity_Type 301398600 HPD:IncidentInterface_Create z1D_Activity Type* 301398600 PBM:Dialogs z1D_Activity Type* 301398600 PBM:Known Error z1D_Activity Type 301398600 PBM:KnownErrorInterface z1D_Activity Type* 301398600 PBM:Problem Investigation z1D_Activity Type 301398600 PBM:ProblemInterface z1D_Activity Type 301398600 PBM:ProblemInterface_Create z1D_Activity_Type 301398600 PBM:Solution Database z1D_Activity_Type 301398600 PBM:SolutionInterface z1D_Activity_Type 301398600 RKM:Knowledge Management Dialogs z1D_Activity Type* 301398600 RMS:Dialogs z1D_Activity Type* 301398600 RMS:Release z1D_Activity Type* 301398600 RMS:ReleaseInterface z1D_Activity Type* 301398600 RMS:ReleaseInterface_Create Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
If you are going across the board there is also these two that I know of: TMS:Task - 'z1D_WorkInfoType' (10001824) TMS:WorkInfo - 'WorkInfoType' (10001950) And probably several more. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Thursday, July 25, 2013 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** Hi Thomas, You may also want to check the following forms to ensure that you keep consistency throughout installed applications :) : FIELD.FIELDNAME FIELD.FIELDID ARSCHEMA.NAME z1D_Activity Type* 301398600 CHG:Change Dialogs z1D_Activity Type* 301398600 CHG:Change Dialogs Classic z1D_Activity Type 301398600 CHG:ChangeInterface z1D_Activity Type 301398600 CHG:ChangeInterface_Create z1D_Activity Type* 301398600 CHG:Infrastructure Change z1D_Activity Type* 301398600 CHG:Infrastructure Change Classic z1D_Activity_Type 301398600 HPD:Help Desk z1D_Activity_Type 301398600 HPD:Help Desk Classic z1D_Activity_Type 301398600 HPD:Help Desk Dialogs z1D_Activity_Type 301398600 HPD:Help Desk Dialogs Classic z1D_Activity_Type 301398600 HPD:IncidentInterface z1D_Activity_Type 301398600 HPD:IncidentInterface_Create z1D_Activity Type* 301398600 PBM:Dialogs z1D_Activity Type* 301398600 PBM:Known Error z1D_Activity Type 301398600 PBM:KnownErrorInterface z1D_Activity Type* 301398600 PBM:Problem Investigation z1D_Activity Type 301398600 PBM:ProblemInterface z1D_Activity Type 301398600 PBM:ProblemInterface_Create z1D_Activity_Type 301398600 PBM:Solution Database z1D_Activity_Type 301398600 PBM:SolutionInterface z1D_Activity_Type 301398600 RKM:Knowledge Management Dialogs z1D_Activity Type* 301398600 RMS:Dialogs z1D_Activity Type* 301398600 RMS:Release z1D_Activity Type* 301398600 RMS:ReleaseInterface z1D_Activity Type* 301398600 RMS:ReleaseInterface_Create Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Add a new Work Info Type to Incident
Hi all, Sorry, I totally forgot about that little button. And suddently, the field appears in the outline. Mea culpa. I currently cannot modify the values for it though. Thanks for your help! Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Remedy Developer with Custom Application Experience
Classification: //Dell SecureWorks/Confidential - Limited External Distribution: Do you miss working on custom applications? DellSecureWorks is growing fast and looking for another Remedy Developer to our team. Apply online at: http://jobs.dell.com/providence/engineering/jobid3871799-remedy-developer-dell-secureworks-jobs Feel free to contact me directly if you would like additional details. Starr Perkins Starr Perkins Principal Engineer - Remedy Development DellSecureWorks P: 505.306.5918 www.secureworks.comhttp://www.secureworks.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: JOB: Remedy Developer with Custom Application Experience
Alan Truelove, Before you respond, we know you are currently tied up with a gig :) Sent from my iPhone On Jul 25, 2013, at 10:11 AM, Starr Perkins sperk...@secureworks.com wrote: ** Classification: //Dell SecureWorks/Confidential - Limited External Distribution: Do you miss working on custom applications? DellSecureWorks is growing fast and looking for another Remedy Developer to our team. Apply online at: http://jobs.dell.com/providence/engineering/jobid3871799-remedy-developer-dell-secureworks-jobs Feel free to contact me directly if you would like additional details. Starr Perkins Starr Perkins Principal Engineer – Remedy Development *DellSecure**Works* P: 505.306.5918 www.secureworks.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JOB: Remedy Developer with Custom Application Experience
Classification: //Dell SecureWorks/Confidential - Limited External Distribution: As an added bonus this can be a remote position. It would require a trip to become familiar with the application and development cycle. Starr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 8:18 AM To: arslist@ARSLIST.ORG Subject: OT: JOB: Remedy Developer with Custom Application Experience ** Alan Truelove, Before you respond, we know you are currently tied up with a gig :) Sent from my iPhone On Jul 25, 2013, at 10:11 AM, Starr Perkins sperk...@secureworks.commailto:sperk...@secureworks.com wrote: ** Classification: //Dell SecureWorks/Confidential - Limited External Distribution: Do you miss working on custom applications? DellSecureWorks is growing fast and looking for another Remedy Developer to our team. Apply online at: http://jobs.dell.com/providence/engineering/jobid3871799-remedy-developer-dell-secureworks-jobs Feel free to contact me directly if you would like additional details. Starr Perkins Starr Perkins Principal Engineer - Remedy Development DellSecureWorks P: 505.306.5918 www.secureworks.comhttp://www.secureworks.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
Doug - Thank you! This looks exactly like the issue and should give me the answer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, July 24, 2013 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Christine, I saw this note and remember seeing a discussion about a similar topic. So, I took a look and found that there was a bug recorded with a similar feel against version 7.6. I have included the notes below because it has some interesting information about the working of the system that you may be able to use to check on statuses of fields and if they are set a certain way, why the escalation is deleting them, and then the focus could be on how they got that way. YES, I KNOW the details are about Incident and not Change, but maybe there is a similar set of logic for Change that is having the same problem Or, the issue could still have been in 7.6.04 (the report does say 7.6 and above) and this provides a way to fix it (if you find the fixes are already in place, that means the specific issue noted here was already fixed in your version so something else is going on). But, if you do find that the status is wrong - I suspect it is - so that the escalation is deleting it, it gives you something to look for in the log of the creation of the work log entry to watch that status and see what is being set and why it may be changed to a wrong value or maybe set to delete and then NOT being updated to be a real record to save. These are not definitive fixes, just some information you can use for debugging in your situation. You can always contact the support team and indicate you have issue that match or are similar to these and supply bug numbers as noted below to help speed the process and get specific details about possible fixes. I hope this at least gives you some hints for your investigation: This unexpected behavior is known Defect ID SW00356633. In Incident Management 7.6 and above, the Filter HPD:WLG:SetStatus_500 is working as designed. Due to this Filter, when the HPD:WorkLog is created before the Incident, it will be created with the Status of Delete. Therefore, if the parent Incident is not created, then the child Incident Work Info record can be deleted later on via Escalation SYS:CLN:TA@00:05-StartCleanUp. The problem is that Filter HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! does NOT push a record to SYS:Application Status Enabler form. This means that Filter INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG cannot change the HPD:WorkLog Status from Delete to Enable when the Incident is saved. Here is the workaround that needs to be implemented: == Add a Push Field action in filter HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! NOTE: This will be the 2nd action on the If Action tab. Form Name: SYS:Application Status Enabler Qualification: $Incident Number$ = 'Request ID01' If No Requests Match: Create a New Request If Any Requests Match: Take No Action Mapping: Request ID01 = $Incident Number$ HPD:WorkLog = Yes == OR, as I was getting ready to send, I found this issue as well that is reported to occur in 7.6.04 sp2 SW00427289 Login as Problem User and search for an existing Problem Investigation record Add a work Log entry without attachment and save the PBI Open the Work log and add an attachment and save the work log Save the PBI Open the Work log where you have added the attachment Now, internally, the team could reproduce this only on Problem but customer reported an issue on Change as well. Fix had to do with changing the run if qualifier on some active links. Finally, one additional item was a report about an issue unique to IE9 for some reason. Not sure what the topic was (very limited data) but the customer reported all OK if they used IE8 but failed if IE9. This makes no sense to me, but as it was reported, I thought I would include it if IE9 is in your mix. Surprisingly, that may be significant when you talk with support. I hope these provide some hints that help, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, July 24, 2013 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, ...) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. From: Action Request System discussion list(ARSList)
Re: Attachments Vanishing
To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M https://communities.bmc.com/docs/DOC-20894 Jason On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. ** ** Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, …) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn’t get anything I was looking for. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Tuesday, July 23, 2013 7:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attachments Vanishing ** ** ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, July 23, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attachments Vanishing ** ** ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can’t get funding for WWRUG. ** ** *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Monday, July 22, 2013 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attachments Vanishing ** ** ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. ** ** In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. ** ** PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 ( http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. ** ** Jason ** ** On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change’s Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just “notes CRQ” then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it “vanishes” after a “couple of days”. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Monday, July 22, 2013 11:16 AM *To:* arslist@ARSLIST.ORG *Subject:* Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks “vanishing” from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
7.6.04 doesn't list the Max-Log-History configuration itemAll it Lists is: Max-Log-File-Size If the maximum size is reached, the logging cycle restarts at the beginning of the file, overwriting existing information. If 9:38 was the bottom of the file you may want to search inside it for END OF LOG to see where the real end of the logging is. It is easy enough to create a cron (or task scheduler) process to copy the file(s) at a specific interval for archival purposes to a different location on the hard drive. I have a process that does this every 10 minutes and then zips them up so I can go back a complete day in logs (Part of the copy appends the hour and minute to the log file name) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M https://communities.bmc.com/docs/DOC-20894 Jason -Original Message- On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, .) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 23, 2013 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, July 23, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason -Original Message- On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks vanishing from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ___ UNSUBSCRIBE or access ARSlist
Re: Attachments Vanishing
According to docs.bmc.com it is new in 7.6.04. https://docs.bmc.com/docs/display/public/ars7604/New+parameter+to+save+multiple+backup+log+files On Thu, Jul 25, 2013 at 10:17 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: 7.6.04 doesn't list the Max-Log-History configuration itemAll it Lists is: Max-Log-File-Size If the maximum size is reached, the logging cycle restarts at the beginning of the file, overwriting existing information. If 9:38 was the bottom of the file you may want to search inside it for END OF LOG to see where the real end of the logging is. It is easy enough to create a cron (or task scheduler) process to copy the file(s) at a specific interval for archival purposes to a different location on the hard drive. I have a process that does this every 10 minutes and then zips them up so I can go back a complete day in logs (Part of the copy appends the hour and minute to the log file name) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M https://communities.bmc.com/docs/DOC-20894 Jason -Original Message- On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, .) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 23, 2013 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, July 23, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 ( http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason -Original Message- On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks vanishing from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the
Re: Is it just me or is BMC Developer Studio full of bugs?
On 7/25/13, Tauf Chowdhury taufc...@gmail.com wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
[OT]-Anybody has heard or worked for Systems USA IT sysusit
My good fellows from Remedy, I'm sort curious about this company Systems USA IT, since they're offering me job on United States (I'm placed in Mexico City) but I'd like to know if this is a serious consultant firm, I checked their website and tried to google for more information about company's reputation. Does anyone has heard from them before or worked with them to know about their reputation? Thanks in advance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it just me or is BMC Developer Studio full of bugs?
Just running it on a local laptop, connected to the ARS servers over VPN, is slow to do some tasks (like right clicking and waiting for the menu to open) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Thursday, July 25, 2013 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? -Original Message- On 7/25/13, Tauf Chowdhury wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Need the file AREA_SSO_ALL_v206MT_v209AREA.zip
Hello, I was trying to locate the file AREA_SSO_ALL_v206MT_v209AREA.**zip in the Knowledge base as well as BMC communities but am unable to locate the file. Could anyone please either e-mail me the link or the file itself? I would greatly appreciate it. Thanks Manjari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email Notification Questions
All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be compa...@xyz.com, If Requested For is Company B, then the from address is compa...@xyz.com, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Notification Questions
I would say you are going to be creating 120 separate email templates, with a lookup table that specifies things like which template will be used, and what the from address will be.. On Thu, Jul 25, 2013 at 2:13 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be compa...@xyz.com, If Requested For is Company B, then the from address is compa...@xyz.com, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
This is AWESOME From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** According to docs.bmc.com it is new in 7.6.04. https://docs.bmc.com/docs/display/public/ars7604/New+parameter+to+save+m ultiple+backup+log+files On Thu, Jul 25, 2013 at 10:17 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: 7.6.04 doesn't list the Max-Log-History configuration itemAll it Lists is: Max-Log-File-Size If the maximum size is reached, the logging cycle restarts at the beginning of the file, overwriting existing information. If 9:38 was the bottom of the file you may want to search inside it for END OF LOG to see where the real end of the logging is. It is easy enough to create a cron (or task scheduler) process to copy the file(s) at a specific interval for archival purposes to a different location on the hard drive. I have a process that does this every 10 minutes and then zips them up so I can go back a complete day in logs (Part of the copy appends the hour and minute to the log file name) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options +E-M https://communities.bmc.com/docs/DOC-20894 Jason -Original Message- On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, .) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 23, 2013 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, July 23, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason -Original Message- On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting
Re: EXTERNAL: Email Notification Questions
Kevin, I'd suggest adding two fields to your form that will hold the From address and the phone number. Then put the #$$FROM$$#variable into the outgoing Notification. For the #$$Phone$$# variable use a Footer Template. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Thursday, July 25, 2013 4:14 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Email Notification Questions ** All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.commailto:rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be compa...@xyz.commailto:compa...@xyz.com, If Requested For is Company B, then the from address is compa...@xyz.commailto:compa...@xyz.com, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
One more question on this, do I have to restart ARServer to get this to start working? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** According to docs.bmc.com it is new in 7.6.04. https://docs.bmc.com/docs/display/public/ars7604/New+parameter+to+save+m ultiple+backup+log+files On Thu, Jul 25, 2013 at 10:17 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: 7.6.04 doesn't list the Max-Log-History configuration itemAll it Lists is: Max-Log-File-Size If the maximum size is reached, the logging cycle restarts at the beginning of the file, overwriting existing information. If 9:38 was the bottom of the file you may want to search inside it for END OF LOG to see where the real end of the logging is. It is easy enough to create a cron (or task scheduler) process to copy the file(s) at a specific interval for archival purposes to a different location on the hard drive. I have a process that does this every 10 minutes and then zips them up so I can go back a complete day in logs (Part of the copy appends the hour and minute to the log file name) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options +E-M https://communities.bmc.com/docs/DOC-20894 Jason -Original Message- On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, .) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 23, 2013 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, July 23, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason -Original Message- On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject:
Re: Is it just me or is BMC Developer Studio full of bugs?
I have an open issue with BMC Support regarding forms definitions imported by DevStudio. On two separate servers, importing a custom form works until the AR server is rebooted. After that the form is listed in DevStudio until an attempt to open it, which fails with 'form no found', then it is no longer listed. Attempting to import the form, with or without, overwrite fails with a violation of a unique index. Running 'checkdb' reveals a high number of errors. BMC said they have seen this behavior before, but are treating this case as if it was their first encounter. Since these are new servers running ARS 8.1, and the only activity has been to import the custom applications and data, without any ITSM modules, my feeling is that the DevStudio import is the source of the problem. I'm told BMC support is attempting to recreate the problem ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? Just running it on a local laptop, connected to the ARS servers over VPN, is slow to do some tasks (like right clicking and waiting for the menu to open) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Thursday, July 25, 2013 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? -Original Message- On 7/25/13, Tauf Chowdhury wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
I am pretty sure you can do an arsignal -c hostname[:port} to force a reread of the config file From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, July 25, 2013 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** One more question on this, do I have to restart ARServer to get this to start working? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** According to docs.bmc.comhttp://docs.bmc.com it is new in 7.6.04. https://docs.bmc.com/docs/display/public/ars7604/New+parameter+to+save+multiple+backup+log+files On Thu, Jul 25, 2013 at 10:17 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: 7.6.04 doesn't list the Max-Log-History configuration itemAll it Lists is: Max-Log-File-Size If the maximum size is reached, the logging cycle restarts at the beginning of the file, overwriting existing information. If 9:38 was the bottom of the file you may want to search inside it for END OF LOG to see where the real end of the logging is. It is easy enough to create a cron (or task scheduler) process to copy the file(s) at a specific interval for archival purposes to a different location on the hard drive. I have a process that does this every 10 minutes and then zips them up so I can go back a complete day in logs (Part of the copy appends the hour and minute to the log file name) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** To answer the question about new log files, yes. Max-Log-History https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M https://communities.bmc.com/docs/DOC-20894 Jason -Original Message- On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS wrote: ** I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05 am. We have maybe 2 people on at that time of the night. Also, is there a way to have the log files generate a new one when they get to be a certain size? (e.g., arfilter.log, arfilter1.log, arfilter2.log, .) The reason I ask this is that I turned on the logging about 7:40 am yesterday and it stopped logging at like 9:38 am and the file was over 2 gbs in size. So, I didn't get anything I was looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 23, 2013 7:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Leaving the logging on really depends on your system. On our Linux servers we see no performance changes with having the Logs turned on full time Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, July 23, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason -Original Message- On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help
Re: Is it just me or is BMC Developer Studio full of bugs?
Joe, Just out of curiosity, are your 'server references' turned on? If yes, have you tried turning them off and restarting the server and then try your scenarios?I ask because I have personally seen the references cause a whole heck of problems with dev studio...(but I keep them turned on anyway :) On Thu, Jul 25, 2013 at 2:54 PM, Joel Sender jdsen...@earthlink.net wrote: I have an open issue with BMC Support regarding forms definitions imported by DevStudio. On two separate servers, importing a custom form works until the AR server is rebooted. After that the form is listed in DevStudio until an attempt to open it, which fails with 'form no found', then it is no longer listed. Attempting to import the form, with or without, overwrite fails with a violation of a unique index. Running 'checkdb' reveals a high number of errors. BMC said they have seen this behavior before, but are treating this case as if it was their first encounter. Since these are new servers running ARS 8.1, and the only activity has been to import the custom applications and data, without any ITSM modules, my feeling is that the DevStudio import is the source of the problem. I'm told BMC support is attempting to recreate the problem ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? Just running it on a local laptop, connected to the ARS servers over VPN, is slow to do some tasks (like right clicking and waiting for the menu to open) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Thursday, July 25, 2013 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? -Original Message- On 7/25/13, Tauf Chowdhury wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Email Notification Questions
On the Miscellaneous tab of the Company form (at least in 8.1) there are two fields that you could use: Hot Line and Email. You'd still have to do the look ups when sending out the email, but at least the data would be in a sensible place and you wouldn't have to create a new form. You could use the Notes field (or re-purpose one of the other ones) to store the template name. Thad On Thu, Jul 25, 2013 at 1:43 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Kevin, ** ** I’d suggest adding two fields to your form that will hold the From address and the phone number. Then put the #$$FROM$$#variable into the outgoing Notification. For the #$$Phone$$# variable use a Footer Template. ** ** Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Shaffer *Sent:* Thursday, July 25, 2013 4:14 PM *To:* arslist@ARSLIST.ORG *Subject:* EXTERNAL: Email Notification Questions ** ** ** All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be compa...@xyz.com, If Requested For is Company B, then the from address is compa...@xyz.com, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [OT]-Anybody has heard or worked for Systems USA IT sysusit
Nope never heard of them. That doesn't mean they may not be legit. Check what they have to offer and make sure you get a good legit offer letter before you sign up to anything. The market is good these days - try to even get them to pay your travel to the place of work. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Thursday, July 25, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: [OT]-Anybody has heard or worked for Systems USA IT sysusit My good fellows from Remedy, I'm sort curious about this company Systems USA IT, since they're offering me job on United States (I'm placed in Mexico City) but I'd like to know if this is a serious consultant firm, I checked their website and tried to google for more information about company's reputation. Does anyone has heard from them before or worked with them to know about their reputation? Thanks in advance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AW: AW: Send a ticket details to Outlook Calendar
Which version of ars are you on? On 8.1 there is an RSS feed option. I have not used it, but if you are on 8.1, you might want to check it out On Jul 25, 2013 4:34 PM, Tristan Roppel tristan.rop...@t-online.de wrote: ** Des,sorry.im nie in spain Witz limitated Access to Internet. Tristan -- Von: Tauf Chowdhury Gesendet: 25.07.2013 12:12 An: arslist@ARSLIST.ORG Betreff: Re: AW: Send a ticket details to Outlook Calendar ** I think you meant sourceforge.net Sent from my iPhone On Jul 25, 2013, at 4:21 AM, Tristan Roppel tristan.rop...@t-online.de wrote: ** In the Community sourceforce.net there is a Framework for developing this. BR Tristan -- Von: clemence Gesendet: 25.07.2013 09:04 An: arslist@ARSLIST.ORG Betreff: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years__ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it just me or is BMC Developer Studio full of bugs?
We have seen this in our dev environment few weeks back but it was for custom fields on any kinda form. Everything worked fine the fields are in place till we restart the server. Once restarted the custom fields are gone and we cannot create new ones with same id. It seems the field id is used up. We didn't raise a bmc ticket as we thought some of our magic developer had done some weird trick on the server we just got it re imaged. But there was no import in the picture for us. Might just be a generic server overlay error condition. Thanks, Vikrant Sent from my Xperia™ smartphone Longwing, Lj llongw...@usgs.gov wrote: ** Joe, Just out of curiosity, are your 'server references' turned on? If yes, have you tried turning them off and restarting the server and then try your scenarios?I ask because I have personally seen the references cause a whole heck of problems with dev studio...(but I keep them turned on anyway :) On Thu, Jul 25, 2013 at 2:54 PM, Joel Sender jdsen...@earthlink.netmailto:jdsen...@earthlink.net wrote: I have an open issue with BMC Support regarding forms definitions imported by DevStudio. On two separate servers, importing a custom form works until the AR server is rebooted. After that the form is listed in DevStudio until an attempt to open it, which fails with 'form no found', then it is no longer listed. Attempting to import the form, with or without, overwrite fails with a violation of a unique index. Running 'checkdb' reveals a high number of errors. BMC said they have seen this behavior before, but are treating this case as if it was their first encounter. Since these are new servers running ARS 8.1, and the only activity has been to import the custom applications and data, without any ITSM modules, my feeling is that the DevStudio import is the source of the problem. I'm told BMC support is attempting to recreate the problem ... Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? Just running it on a local laptop, connected to the ARS servers over VPN, is slow to do some tasks (like right clicking and waiting for the menu to open) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Thursday, July 25, 2013 12:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? -Original Message- On 7/25/13, Tauf Chowdhury wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Notification Questions
Hello Kevin, I did it some time ago on an ITSM 7.5 server. I effectively used the email address field from the com:company table, and I made another customisation in ITSM so that I was able to use html templates in all outgoing notifications. I also added the ability to update tickets when end-users answer to the email. If you are interested, I can give you the def files. Best regards, Jean-Louis Halleux ARSmarts Support On 25 Jul 2013, at 22:13, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be compa...@xyz.com, If Requested For is Company B, then the from address is compa...@xyz.com, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
