Re: Enhancements to Developer Studio on ARS v8.1

[Hullule, Kiran]

'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

ANS >> Having Case-Insensitive search enabled. The above search will give you 
result of all matching records 'sagar' irrespective of a case.

e.g.
Sagar
SAGAR
SaGaR
sagar
saGaR

etc.

this search wont fail.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Friday, August 30, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

Hi Kiran,

What you gave as a real enhancement (in the Tabular form), was there in v7.6.04 
as well, so only I had made the post.
What John is telling makes sense but is that the only improvement John? or any 
more things been improved, and if so, how do they too help?

Also, I too would like to know Terry's doubt, what if in Advance Search I enter 
'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

Regards,
Sagar

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AUTO: Out of Office: 8/30

[Ron Archdekin]

I am out of the office until 09/03/2013.

If you need immediate help with an Asset Managment issue, contact Dave
Ficken.



Note: This is an automated response to your message  "Re: Enhancements to
Developer Studio on ARS v8.1" sent on 8/30/2013 12:45:36 AM.

This is the only notification you will receive while this person is away.


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Re: What are Drop Shadows in Panel/ Panel Holders?

[Longwing, Lj]

A drop shadow is a small 'shadow' that drops off of the edge (bottom and
right side typically), to give an item a 3d effect

On Thursday, August 29, 2013, Sagar G Anandpara 
wrote:
> Hi List,
>
> Lot of things are given in the document about the Drop Shadows in Panel/
Panel Holder, except the definition of
> Drop Shadow (I hope its not just a shadow which can be along the
borders)..
> What exactly are Drop Shadows, but I don't want to know that as a
property which can be used for enablling/ disabling them.
>
> Regards,
> Sagar
>
>
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>

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[ADV] New version of ARSmarts Data Manager

[Support]

Hello List,

I thought I'd let you know that we released version 3.1 of ARSmarts Data 
Manager.  This new version supports all types of Forms (Regular, Join, 
Vendor, ) while version 3.0 only supported regular forms.


Don't hesitate to contact me if you would like more information.

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Benefit of Objects' Conversion between Origin and Custom Objects

[Sagar G Anandpara]

Hi List, 

With ARS v8.1.00, a new functionality is added with which we can do conversion 
of an Origin object (or a field) to a Custom Object (or a field) or vise versa.

But doing so, what would be benefit and which scenario can that be useful.

Any helpful answers greatly appreciated.

Regards,
Sagar

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Re: Benefit of Objects' Conversion between Origin and Custom Objects

[Downing, Ryan]

Hi Sagar,

There are "Custom" objects which are specific to a given customer (not a BMC 
server object) and there are "Overlays" which is a customization performed by a 
customer on a BMC server object (form, AL, filter...etc..).

Please refer to the following link for more information.also ensure to view 
all of the "Child" pages embedded within the link

https://docs.bmc.com/docs/display/ars81/About+overlays

Hope this helps,
Ryan.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Friday, August 30, 2013 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Benefit of Objects' Conversion between Origin and Custom Objects

Hi List, 

With ARS v8.1.00, a new functionality is added with which we can do conversion 
of an Origin object (or a field) to a Custom Object (or a field) or vise versa.

But doing so, what would be benefit and which scenario can that be useful.

Any helpful answers greatly appreciated.

Regards,
Sagar

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Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

[Champagne, Susan]

Thanks for the replies. I can't believe I missed this in testing prior to going 
live.

We're using the Classic View. I expect to see the "Duplicate of" and the 
"Original of" options in the selections available for Incident to Incident 
relationships. I have checked the SYS:AssociationTypeAssocLookUp form and these 
two options are not listed.

However, when looking in the SYS:Association Types form, they are listed.

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-29-13 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Yeah, they're still there, Susan.  I personally wrote some test plans around 
those two relationships when we went live with 7.6.04 two years ago.  And we're 
still on 7.6.04, and they're still there.  Are you using Best Practices or 
Classic View of the incident form, and if so, where are you looking for them?  
I'm wondering if maybe they are simply in a different location from where you 
are used to seeing them in 7.0.03.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 29, 2013 1:25 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident 
Mngmt

**
Susan,
Those relationships are still there out of the box in 7.6.04. Perhaps all your 
defs and records didn't make it in during the install?

Sent from my iPhone

On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 
7.0.03. I am wondering what happened to the "Duplicate of" and the "Original 
of" incident relationship types. There was no mention in the "What's New" 
information regarding these selections being removed; there was no mention of 
the "Resolved by" and the "Resolved" options being put in. The user guide does 
not address this at all. The BMC knowledge base states that there is no 
workflow attached to the "Resolved by" nor the "Resolved" relationship types. 
It does say that you must use "Duplicate of" or "Original of".

So, does anyone know how to add the relationship types into the 
SYS:AssociationTypeAssocLookUp form? And, will workflow automate then?

Thanks you,

Susan


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
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addressee, such recipient is strictly prohibited from reading, photocopying, 
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Re: What are Drop Shadows in Panel/ Panel Holders?

[William Rentfrow]

Not to be confused with an Australian drop bear

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, August 30, 2013 6:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: What are Drop Shadows in Panel/ Panel Holders?

** A drop shadow is a small 'shadow' that drops off of the edge (bottom and 
right side typically), to give an item a 3d effect

On Thursday, August 29, 2013, Sagar G Anandpara 
mailto:sagar_anandp...@infosys.com>> wrote:
> Hi List,
>
> Lot of things are given in the document about the Drop Shadows in Panel/ 
> Panel Holder, except the definition of
> Drop Shadow (I hope its not just a shadow which can be along the borders)..
> What exactly are Drop Shadows, but I don't want to know that as a property 
> which can be used for enablling/ disabling them.
>
> Regards,
> Sagar
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> _ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3392 / Virus Database: 3211/6602 - Release Date: 08/23/13
Internal Virus Database is out of date.

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Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

[Stroud, Natalie K]

Susan:

We use Best Practices view here, so I'm not all that familiar with Classic 
View.I took some screen shots of the different tabs in Classic View way 
back when we were first evaluating ITSM and I remember Classic View had a 
couple of extra dropdowns that I thought would be useful during resolution, but 
that's about it.  I don't know the exact form name, but what you describe 
sounds like where we find the Duplicate of and Original of relationships, too.  
We go to the Relationships tab on an Incident ticket, set a dropdown in which 
we say we want to search Incidents, enter our search terms (sometimes having to 
use the advanced search window), then when we've found the Incident we want to 
relate, highlight it, and there is a dropdown box for relationships in which 
the Duplicate of and Original of options appear. We pick the option we want in 
that dropdown and click Relate.

So unless someone else here on the List has experience with the 7.6.04 Classic 
view around these two relationships, you might have to go talk to BMC about 
this one, or at least check their KB.  (I know, never an option of first 
choice. :/)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Friday, August 30, 2013 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Thanks for the replies. I can't believe I missed this in testing prior to going 
live.

We're using the Classic View. I expect to see the "Duplicate of" and the 
"Original of" options in the selections available for Incident to Incident 
relationships. I have checked the SYS:AssociationTypeAssocLookUp form and these 
two options are not listed.

However, when looking in the SYS:Association Types form, they are listed.

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-29-13 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Yeah, they're still there, Susan.  I personally wrote some test plans around 
those two relationships when we went live with 7.6.04 two years ago.  And we're 
still on 7.6.04, and they're still there.  Are you using Best Practices or 
Classic View of the incident form, and if so, where are you looking for them?  
I'm wondering if maybe they are simply in a different location from where you 
are used to seeing them in 7.0.03.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 29, 2013 1:25 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident 
Mngmt

**
Susan,
Those relationships are still there out of the box in 7.6.04. Perhaps all your 
defs and records didn't make it in during the install?

Sent from my iPhone

On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 
7.0.03. I am wondering what happened to the "Duplicate of" and the "Original 
of" incident relationship types. There was no mention in the "What's New" 
information regarding these selections being removed; there was no mention of 
the "Resolved by" and the "Resolved" options being put in. The user guide does 
not address this at all. The BMC knowledge base states that there is no 
workflow attached to the "Resolved by" nor the "Resolved" relationship types. 
It does say that you must use "Duplicate of" or "Original of".

So, does anyone know how to add the relationship types into the 
SYS:AssociationTypeAssocLookUp form? And, will workflow automate then?

Thanks you,

Susan


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained 

Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

[Champagne, Susan]

**Natalie,
Thanks for the info.
Yes, what you described is exactly how we select our incident relationships, 
even in the Classic view; but, we are missing the two options, duplicate and 
original of.

Yes, I have been on BMC's site, searching endlessly... If anyone else has 
experienced this, please let me know where to turn next.

Thank you,

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-30-13 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Susan:

We use Best Practices view here, so I'm not all that familiar with Classic 
View.I took some screen shots of the different tabs in Classic View way 
back when we were first evaluating ITSM and I remember Classic View had a 
couple of extra dropdowns that I thought would be useful during resolution, but 
that's about it.  I don't know the exact form name, but what you describe 
sounds like where we find the Duplicate of and Original of relationships, too.  
We go to the Relationships tab on an Incident ticket, set a dropdown in which 
we say we want to search Incidents, enter our search terms (sometimes having to 
use the advanced search window), then when we've found the Incident we want to 
relate, highlight it, and there is a dropdown box for relationships in which 
the Duplicate of and Original of options appear. We pick the option we want in 
that dropdown and click Relate.

So unless someone else here on the List has experience with the 7.6.04 Classic 
view around these two relationships, you might have to go talk to BMC about 
this one, or at least check their KB.  (I know, never an option of first 
choice. :/)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Friday, August 30, 2013 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Thanks for the replies. I can't believe I missed this in testing prior to going 
live.

We're using the Classic View. I expect to see the "Duplicate of" and the 
"Original of" options in the selections available for Incident to Incident 
relationships. I have checked the SYS:AssociationTypeAssocLookUp form and these 
two options are not listed.

However, when looking in the SYS:Association Types form, they are listed.

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-29-13 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in 
Incident Mngmt

**
Yeah, they're still there, Susan.  I personally wrote some test plans around 
those two relationships when we went live with 7.6.04 two years ago.  And we're 
still on 7.6.04, and they're still there.  Are you using Best Practices or 
Classic View of the incident form, and if so, where are you looking for them?  
I'm wondering if maybe they are simply in a different location from where you 
are used to seeing them in 7.0.03.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 29, 2013 1:25 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident 
Mngmt

**
Susan,
Those relationships are still there out of the box in 7.6.04. Perhaps all your 
defs and records didn't make it in during the install?

Sent from my iPhone

On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 
7.0.03. I am wondering what happened to the "Duplicate of" and the "Original 
of" incident relationship types. There was no mention in the "What's New" 
information regarding these selections being removed; there was no mention of 
the "Resolved by" and the "Resolved" options being put in. The user guide does 
not address this at all. The BMC knowledge base states that there is no 
workflow attached to the "Resolved by" nor the "Resolved" relationship types. 
It does say that you must use "Duplicate of" or "Original of".

So, does anyone know how to add the relationship types into the 
SYS:AssociationTypeAssocLookUp form? And, will workflow automate then?

Thanks you,

Susan


The information c

WWRUG13: A month away!

[Doug Blair]

**
Hello Listers!Well *of course* I am getting excited! My flight for San Jose leaves just 4 weeks from right now, and I am really looking forward to seeing you all once again and (more important, really) gathering enough evidence of dignified conference behavior to convince my managers that I have learned something new.  WWRUG13 is September 30 through October 4, 2013, at The Fairmont San Jose, in San Jose, California, USA.I'll get to the point. Actually two points today.  We hope that by now you have made your conference registration and hotel reservations. If you haven't yet, here are two things to consider: WWRUG has made arrangements with the conference hotel for a specified number of rooms at a discounted rate. We guarantee the sale and they guarantee the price. That deal ends on September 6 (a week from today), after which, if there are rooms left available, they will be booked at the normal rates. Big city in Silicon Valley. You can do the math. You can also go to 	http://wwrug13.com/reservations.html... to get the discount while it is available, sooner the better. The second point is that as we get closer to the conference date there are gradual price increases, Call it the capitalist law of supply and demand for a rare commodity if you will, but after today we are through with rewarding prudent pre-purchasers :-). You can see the registration fee table at 	http://wwrug13.com/registrations.html... and don't say you haven't seen it before. The current registration fee expires M-O-N-D-A-Y, so prompt registration is encouraged. And for many of us, Monday is a holiday. Of course, if you would prefer to register at the last minute you are free to do so. Well, not exactly "free," but you could do it that way. You'll be happier if you click through now.And about WWRUG13 being a "rare commodity?" There's only one like this. WWRUG13 includes more than 100 breakout sessions, exceptional keynotes, intimate liaison with application designers, engineers, BMC product managers and dozens of vendors in a BMC/Remedy/ITIL focused Technology Showcase. This combination of people and technology and knowledge and camaraderie (and Twinkies!) happens only once a year. Rare indeed!See you in San Jose!
Doug BlairWWRUG Advisory BoardClick link below to register!_ARSlist: "Where the Answers Are" and have been for 20 years_

Atrium Core - Uninstalling

[Sanford, Claire]

Can I just uninstall the application from the Control Panel to remove it?

I am trying to do my SP4 patch install (again) and it keeps telling me that it 
shows another instance of the application, well... DUH!  It was installed and 
this is a patch.

I have done a WebEx with BMC support 2 or 3 times and I am getting so 
frustrated.  (I haven't even tackled the Test server again)

BMC said - restore the DB from a previous back up.  We didn't know we had a 
problem with this app for quite a while so we don't have a backup that goes 
back to 7/23.  I happen to have one from Feb, but that is too old!

The other problem with this is that I am doing all the patching on Dev and Test 
as a prerequisite to installing the patches on Production.  I can't have all 
these

If I uninstall it and then try to use the patch install, the installer will 
find pieces of it in the DB.

Has anyone else run into this?  How did you handle it?



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org





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Re: Atrium Core - Uninstalling

[Thad Esser]

Claire,

A couple of weeks ago when installing 8.1 patch 1, I was having issues with
the installer not recognizing things correctly.  The fix was to clear out
the remedy-related files in the user temp folder on the server, and re-run
the installation.  When I asked the list, one of the respondees said they
had the same issue doing a 7.6.04 install.  So while not exactly the same
symptoms or versions, its something easy to check (and it took a bit to get
to the right support person that knew to check there).

Good luck,
Thad


On Fri, Aug 30, 2013 at 9:15 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Can I just uninstall the application from the Control Panel to remove it?*
> ***
>
> ** **
>
> I am trying to do my SP4 patch install (again) and it keeps telling me
> that it shows another instance of the application, well… DUH!  It was
> installed and this is a patch.
>
> ** **
>
> I have done a WebEx with BMC support 2 or 3 times and I am getting so
> frustrated.  (I haven’t even tackled the Test server again) 
>
> ** **
>
> BMC said – restore the DB from a previous back up.  We didn’t know we had
> a problem with this app for quite a while so we don’t have a backup that
> goes back to 7/23.  I happen to have one from Feb, but that is too old!***
> *
>
> ** **
>
> The other problem with this is that I am doing all the patching on Dev and
> Test as a prerequisite to installing the patches on Production.  I can’t
> have all these 
>
> ** **
>
> If I uninstall it and then try to use the patch install, the installer
> will find pieces of it in the DB.  
>
> ** **
>
> Has anyone else run into this?  How did you handle it?
>
> ** **
>
> ** **
>
> ** **
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP3
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
> ** **
>
> Claire Sanford 
>
> Information Systems Division 
>
> Memorial Hermann Healthcare System
>
> claire.sanf...@memorialhermann.org 
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: WWRUG13: A month away!

[arslist]

Hi Everyone, 

 

My Bad, as you will see on-line, the current rate expires Tomorrow not
Monday.

I kept thinking Monday is Sept. 1st, in which case it still would have been
Sunday.

[I have excuses on how I gave Doug the wrong day, good ones, but I won't use
them].

 

The point doesn't change: You want to go, and you don't want to pay more?
Register Today. Or Tomorrow, not later.

 

You plan on going and you don't have approval yet: Book the rooms before
Sept. 6th or you may find yourself in a sleeping bag by the pool.

 

For those of you that haven't asked for approval, take a look and see why
you should!

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: August 30, 2013 11:34 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: A month away!

 

** 

Hello Listers!

 

Well *of course* I am getting excited! My flight for San Jose leaves just 4
weeks from right now, and I am really looking forward to seeing you all once
again and (more important, really) gathering enough evidence of dignified
conference behavior to convince my managers that I have learned something
new.  WWRUG13 is September 30 through October 4, 2013, at The Fairmont San
Jose, in San Jose, California, USA.

 

I'll get to the point. Actually two points today.  We hope that by now you
have made your conference registration and hotel reservations. If you
haven't yet, here are two things to consider: 

 

WWRUG has made arrangements with the conference hotel for a specified number
of rooms at a discounted rate. We guarantee the sale and they guarantee the
price. That deal ends on September 6 (a week from today), after which, if
there are rooms left available, they will be booked at the normal rates. Big
city in Silicon Valley. You can do the math. You can also go to 

 

http://wwrug13.com/reservations.html

 

... to get the discount while it is available, sooner the better. 

 

The second point is that as we get closer to the conference date there are
gradual price increases, Call it the capitalist law of supply and demand for
a rare commodity if you will, but after today we are through with rewarding
prudent pre-purchasers :-). You can see the registration fee table at 

 

http://wwrug13.com/registrations.html

 

... and don't say you haven't seen it before. The current registration fee
expires M-O-N-D-A-Y, so prompt registration is encouraged. And for many of
us, Monday is a holiday. Of course, if you would prefer to register at the
last minute you are free to do so. Well, not exactly "free," but you could
do it that way. You'll be happier if you click through now.

 

And about WWRUG13 being a "rare commodity?" There's only one like this.
WWRUG13 includes more than 100 breakout sessions, exceptional keynotes,
intimate liaison with application designers, engineers, BMC product managers
and dozens of vendors in a BMC/Remedy/ITIL focused Technology Showcase. This
combination of people and technology and knowledge and camaraderie (and
Twinkies!) happens only once a year. Rare indeed!

 

 

See you in San Jose!

 

 

 

Doug Blair

WWRUG Advisory Board

Click link below to register!

  


_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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<>

Creating a .Net application to consume a Remedy WSDL giving IIS 500 error

[Matthew Perrault]

All,
Has anyone been able to create a 2012 .NET  application to consume a Remedy Web 
Service?
I ask as we have a vendor who cannot convert his application that was consuming 
our 7.1 Web Service to consume the same Web Service in 7.6
We moved from IIS 2003 to IIS 2008 R2
Yet now when he tries to run it he receives a IIS 500 error

We are running:
IIS 2008 R2
ARS 7.6 P4
Windows 2008

So we provided the WSDL page for him as:
http:///arsys/WSDL/public//WebSErviceName

with the Service as:
http:///arsys/services/ARService?server=&webService=WebServiceName

Yet in .Net he is setting the web reference as:
http:///arsys/services/ARService?server=&webService=WebServiceName

So I was wondering if that & is what is causing the issue?
Any suggestions/advice?

Thanks in advance
Matt P.

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Re: Problem Internet Explorer 10.

[Patrick A. Dill]

I don’t know about 7.5, but this could be corrected with sp5 for 7.6.04, I 
haven't had a chance to verify the results.

https://docs.bmc.com/docs/display/public/ars7604/Corrected+issues+for+BMC+Remedy+Mid+Tier+in+Service+Pack+5

Pat

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Friday, August 30, 2013 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Internet Explorer 10.

Following up on this thread about "caught exception" errors in IE:

I just now tried the Apache config option Patrick mentions, and it seems to 
work - but I tried it with EmulateIE8 instead of EmulateIE7, since I'm not 
aware of this "caught exception" issue on any IE 8 browsers using Remedy (7.5 
midtier).

Is there any particular reason to specify IE 7 instead of IE 8?The chart on 
this page has a different description for what each does, but I don't know if 
the differences matter or not for this situation:

http://blogs.msdn.com/b/hanuk/archive/2008/08/28/apache-httpd-configuration-for-ie7-standard-mode-rendering-in-ie8.aspx

(short link: http://bit.ly/1fozgxV )

Thanks,
David

David Durling
University of Georgia

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick, A. Dill
> Sent: Friday, April 12, 2013 2:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem Internet Explorer 10.
> 
> I also experienced the "caught exception" error on IE 9 with 7.6.04
> server/7.6.04 (until sp4) & 8.1 midtier, until I forced compatibility 
> view into the response header.
> 
> Add to Apache config:
> 
> 
>Header set X-UA-Compatible: IE=EmulateIE7 
> 
> 
> Patrick Dill
> Architect
> UW School of Medicine
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
> Sent: Thursday, April 11, 2013 7:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem Internet Explorer 10.
> 
> I had a report of a "caught exception" error with IE 10 against our 
> 7.5
> server/7.5 midtier, and just now found that I could work around it by 
> selecting the "Compatibility View" icon for older web sites.  (It's 
> the small icon to the right of the security lock symbol at the top.)  
> After I did that, the Remedy form worked fine.
> 
> David Durling
> University of Georgia
> 
> --- break ---
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
> > Sent: Thursday, April 11, 2013 7:35 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Problem Internet Explorer 10.
> >
> > Hello to all,
> > anyone has problems using the Mid Tier with Internet Explorer 10?
> >
> > since I updated the browser I have to report a java exception!
> > thanks in advance
> > Pietro
> >
> > Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4
> > 201209051922
> >

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Re: What are Drop Shadows in Panel/ Panel Holders?

[Carl Wilson]

A Bundy drop bear? :)
Them fellas are dangerous 
 On 30 Aug 2013 15:02, "William Rentfrow" 
wrote:

> **
>
> Not to be confused with an Australian drop bear
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, August 30, 2013 6:25 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: What are Drop Shadows in Panel/ Panel Holders?
>
> ** **
>
> ** A drop shadow is a small 'shadow' that drops off of the edge (bottom
> and right side typically), to give an item a 3d effect
>
> On Thursday, August 29, 2013, Sagar G Anandpara <
> sagar_anandp...@infosys.com> wrote:
> > Hi List,
> >
> > Lot of things are given in the document about the Drop Shadows in Panel/
> Panel Holder, except the definition of
> > Drop Shadow (I hope its not just a shadow which can be along the
> borders)..
> > What exactly are Drop Shadows, but I don't want to know that as a
> property which can be used for enablling/ disabling them.
> >
> > Regards,
> > Sagar
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> > _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  --
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2013.0.3392 / Virus Database: 3211/6602 - Release Date: 08/23/13
> Internal Virus Database is out of date.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Problem Internet Explorer 10.

[David Durling]

Following up on this thread about "caught exception" errors in IE:

I just now tried the Apache config option Patrick mentions, and it seems to 
work - but I tried it with EmulateIE8 instead of EmulateIE7, since I'm not 
aware of this "caught exception" issue on any IE 8 browsers using Remedy (7.5 
midtier).

Is there any particular reason to specify IE 7 instead of IE 8?The chart on 
this page has a different description for what each does, but I don't know if 
the differences matter or not for this situation:

http://blogs.msdn.com/b/hanuk/archive/2008/08/28/apache-httpd-configuration-for-ie7-standard-mode-rendering-in-ie8.aspx

(short link: http://bit.ly/1fozgxV )

Thanks,
David

David Durling
University of Georgia

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick, A. Dill
> Sent: Friday, April 12, 2013 2:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem Internet Explorer 10.
> 
> I also experienced the "caught exception" error on IE 9 with 7.6.04
> server/7.6.04 (until sp4) & 8.1 midtier, until I forced compatibility view 
> into
> the response header.
> 
> Add to Apache config:
> 
> 
>Header set X-UA-Compatible: IE=EmulateIE7 
> 
> 
> Patrick Dill
> Architect
> UW School of Medicine
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
> Sent: Thursday, April 11, 2013 7:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem Internet Explorer 10.
> 
> I had a report of a "caught exception" error with IE 10 against our 7.5
> server/7.5 midtier, and just now found that I could work around it by
> selecting the "Compatibility View" icon for older web sites.  (It's the small
> icon to the right of the security lock symbol at the top.)  After I did that, 
> the
> Remedy form worked fine.
> 
> David Durling
> University of Georgia
> 
> --- break ---
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
> > Sent: Thursday, April 11, 2013 7:35 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Problem Internet Explorer 10.
> >
> > Hello to all,
> > anyone has problems using the Mid Tier with Internet Explorer 10?
> >
> > since I updated the browser I have to report a java exception!
> > thanks in advance
> > Pietro
> >
> > Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4
> > 201209051922
> >

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Re: What are Drop Shadows in Panel/ Panel Holders?

[Joe D'Souza]

Is this a version 8.x thingy? I do not see it in 7.6.04

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Friday, August 30, 2013 1:57 AM
To: arslist@ARSLIST.ORG
Subject: What are Drop Shadows in Panel/ Panel Holders?

Hi List,

Lot of things are given in the document about the Drop Shadows in Panel/
Panel Holder, except the definition of 
Drop Shadow (I hope its not just a shadow which can be along the borders).. 
What exactly are Drop Shadows, but I don't want to know that as a property
which can be used for enablling/ disabling them. 

Regards,
Sagar

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Friday Humor: Hiring only married men

[Joe D'Souza]

With Labor Day around the corner I thought this would be a suitable joke to
kick off this weekend.. Happy Labor Day weekend to you all..

 

 

A certain factory had a HR policy, of hiring only married men.

 

Concerned and upset about this, the leader of a local Woman's Liberation
Front, called on the C.E.O. of that factory, and asked him, "Why is it, that
you limit your employees, to married men? Is it because you consider us
women weak, dumb, cantankerous, tantrum-throwers and/or bossy?"

 

That C.E.O. replied, "Not at all, Ma'am. Our policy, is to hire staff who:-

- are used to obeying orders, without questioning

- are accustomed to being shoved around.

- know how to keep their mouths shut. And

- would put up with anything, when I yell at them.

 

And we found all these qualities, only in married men...


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Addtional Friday Humor - Consultants

[PHIL BAUTISTA]

So...I can't take credit for this (thanks to ARnold Noche for the URL), and 
it has some offensive language in it.  But if you ever:

1) Wanted to be a consultant
2) Have been a consultant
3) Have hired a consultant
4) Have fired a consultant
5) Have been a consultant and wish you had a cushy full time job at a large 
corporation
6) Are looking for some additonal humor on a Friday
7) Are looking forward to attending my presentation at WWRUG13 on "What to 
Expect When You are Expecting (a Consultant to solve all your problems)

...then you might be entertained (or offended) by this clip on YouTube: 
http://www.youtube.com/watch?v=kXGhPmby0rY

See you all at WWRUG13!  (Psst.  I hear the price is the lowest it will be 
till Monday...)


 From: "Joe D'Souza" 
Sent: Friday, August 30, 2013 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: Hiring only married men

**   With Labor Day around the corner I thought this would be a suitable 
joke to kick off this weekend.. Happy Labor Day weekend to you all.. A 
certain factory had a HR policy, of hiring only married men.   Concerned 
and upset about this, the leader of a local Woman's Liberation Front, 
called on the C.E.O. of that factory, and asked him, "Why is it, that you 
limit your employees, to married men? Is it because you consider us women 
weak, dumb, cantankerous, tantrum-throwers and/or bossy?"   That C.E.O. 
replied, "Not at all, Ma'am. Our policy, is to hire staff who:- - are used 
to obeying orders, without questioning - are accustomed to being shoved 
around. - know how to keep their mouths shut. And - would put up with 
anything, when I yell at them.   And we found all these qualities, only in 
married men...   
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Re: Addtional Friday Humor - Consultants

[Jason Miller]

Talked me out of it.  Thanks!


On Fri, Aug 30, 2013 at 2:55 PM, PHIL BAUTISTA wrote:

> ** So...I can't take credit for this (thanks to ARnold Noche for the
> URL), and it has some offensive language in it.  But if you ever:
>
> 1) Wanted to be a consultant
> 2) Have been a consultant
> 3) Have hired a consultant
> 4) Have fired a consultant
> 5) Have been a consultant and wish you had a cushy full time job at a
> large corporation
> 6) Are looking for some additonal humor on a Friday
> 7) Are looking forward to attending my presentation at WWRUG13 on "What to
> Expect When You are Expecting (a Consultant to solve all your problems)
>
> ...then you might be entertained (or offended) by this clip on YouTube:
> http://www.youtube.com/watch?v=kXGhPmby0rY
>
> See you all at WWRUG13!  (Psst.  I hear the price is the lowest it will be
> till Monday...)
>
> --
> *From*: "Joe D'Souza" 
> *Sent*: Friday, August 30, 2013 4:38 PM
> *To*: arslist@ARSLIST.ORG
> *Subject*: Friday Humor: Hiring only married men
>
> **
>
> With Labor Day around the corner I thought this would be a suitable joke
> to kick off this weekend.. Happy Labor Day weekend to you all..
>
> ** **
>
> ** **
>
> A certain factory had a HR policy, of hiring only married men.
>
> ** **
>
> Concerned and upset about this, the leader of a local Woman's Liberation
> Front, called on the C.E.O. of that factory, and asked him, "Why is it,
> that you limit your employees, to married men? Is it because you consider
> us women weak, dumb, cantankerous, tantrum-throwers and/or bossy?"
>
> ** **
>
> That C.E.O. replied, "Not at all, Ma'am. Our policy, is to hire staff who:-
> 
>
> - are used to obeying orders, without questioning
>
> - are accustomed to being shoved around.
>
> - know how to keep their mouths shut. And
>
> - would put up with anything, when I yell at them.
>
> ** **
>
> And we found all these qualities, only in married men...
>
> __
> This email has been scanned by the Symantec Email Security.cloud service.
> For more information please visit http://www.symanteccloud.com
> __
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Addtional Friday Humor - Consultants

[Joe D'Souza]

LOL - reminds me of the same characters arguing about buying an iPhone when
an iPhone was first released!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of PHIL BAUTISTA
Sent: Friday, August 30, 2013 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Addtional Friday Humor - Consultants

 

** So...I can't take credit for this (thanks to ARnold Noche for the URL),
and it has some offensive language in it.  But if you ever:

1) Wanted to be a consultant
2) Have been a consultant
3) Have hired a consultant
4) Have fired a consultant
5) Have been a consultant and wish you had a cushy full time job at a large
corporation
6) Are looking for some additonal humor on a Friday
7) Are looking forward to attending my presentation at WWRUG13 on "What to
Expect When You are Expecting (a Consultant to solve all your problems)

...then you might be entertained (or offended) by this clip on YouTube:
http://www.youtube.com/watch?v=kXGhPmby0rY

See you all at WWRUG13!  (Psst.  I hear the price is the lowest it will be
till Monday...)

  _  

From: "Joe D'Souza" 
Sent: Friday, August 30, 2013 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: Hiring only married men

** 

With Labor Day around the corner I thought this would be a suitable joke to
kick off this weekend.. Happy Labor Day weekend to you all..

 

 

A certain factory had a HR policy, of hiring only married men.

 

Concerned and upset about this, the leader of a local Woman's Liberation
Front, called on the C.E.O. of that factory, and asked him, "Why is it, that
you limit your employees, to married men? Is it because you consider us
women weak, dumb, cantankerous, tantrum-throwers and/or bossy?"

 

That C.E.O. replied, "Not at all, Ma'am. Our policy, is to hire staff who:-

- are used to obeying orders, without questioning

- are accustomed to being shoved around.

- know how to keep their mouths shut. And

- would put up with anything, when I yell at them.

 

And we found all these qualities, only in married men...


__
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For more information please visit http://www.symanteccloud.com
__
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Re: SOAP Authentication while consuming web service

[Sachin]

Joe,

I have published Remedy Web Service in 8.1 and third party application ( built 
in JAVA) is consuming this Remedy web service.
As mentioned earlier, Remedy web services WSDL comes with default SOAP 
authentication headers.

The consuming application here do not want to provide WSDL authentication 
parameters while consuming Remedy web service.

Is there any way to generate Remedy WSDL without SOAP authentication header?

Regards,
Sachin

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