Re: WWRUG13

[Gordon Frank]

Doug, 



Thanks for the update and Thanks for letting the folks who couldn't attend have 
some type of status. 



Let us know if you hear anymore. 



Dan will have to deflect his own twinkies this year without me in attendance!  
He's big enough and quite fast on his feet as you all noticed last year. Doug 
Mueller needed to duck though. 



Enjoy and I wish I were there! 



Gordon Frank 



- Original Message -


From: "Blairing"  
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 1, 2013 8:28:05 PM 
Subject: Re: WWRUG13 

** 


Claire et al, 


Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat. 


The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation. 

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-) 


That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so 

Doug 


-- 
Doug Blair 
+1 224-558-5462 


Sent from my new iPad 
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-) 

On Oct 1, 2013, at 4:56 PM, Saji Philip < sphili...@gmail.com > wrote: 




** 

Is it the Florida Global User Event next year? 
On Oct 1, 2013 4:41 PM, "Susan Palmer" < suzanpal...@gmail.com > wrote: 


** 
Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement ! 





On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire < 
claire.sanf...@memorialhermann.org > wrote: 


** 



WoW!  

No one posted the big announcement from this morning yet??? _ARSlist: "Where 
the Answers Are" and have been for 20 years_ 


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382

[Sandeep Pandey]

Hi Karthik,

This error comes because one or more unique indexes on form where you
creating records. The values on the entry you
are submitting or modifying duplicate the field (or fields) defined in the
unique index. Review the values for the entry to make sure that values that
must be unique are unique.

Have you recently created unique index on that form?

-- 
Sandeep Pandey
Remedy Developer | ITIL V3

On Tue, Oct 1, 2013 at 11:43 PM, Karthick S  wrote:

> **
> Hi All,
>
> We have few escalation which runs in the month end and creates tickets
> automatically depending on criteria .
>
> Last time it didn't ran and when i checked the Arerror log found this
> below error.
>
> Wed Oct 02 04:00:06 2013  390603 : The value(s) for this entry violate a
> unique index that has been defined for this form (ARERR 382).
>
> When i enabled the Server side logs and i couldnt find the exact ARERR 382,
>
> Can anyone help me on this..
>
> --
> **
> **
> *Thanks and Regards,*
> *Karthick S*
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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OT: Developers Looking for Projects in California

[Jeff Lockemy (QMX Support Services)]

Good Morning,

 

I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region.  Temporary, permanent, consulting, full time, part
time, doesn't matter.  If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please email me off
the list.

 

Thanks,

Jeff

 

 

 

 

 

 


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Re: WWRUG13

[Lockwood, Teresa L]

AWESOME!  I may have a shot at going if it’s again on the East Coast.  See you 
guys next year!

Terri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Tuesday, October 01, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13

**
Claire et al,

Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat.

The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation.

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-)

That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Oct 1, 2013, at 4:56 PM, Saji Philip 
mailto:sphili...@gmail.com>> wrote:
**

Is it the Florida Global User Event next year?
On Oct 1, 2013 4:41 PM, "Susan Palmer" 
mailto:suzanpal...@gmail.com>> wrote:
**
Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement !

On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**

WoW!

No one posted the big announcement from this morning yet???
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
This email (including any attachments) may contain information that is private 
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Re: The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382

[pritch]

Also keep in mind that if the creation of these records also creates records in 
other ancillary (secondary) forms the error could be coming from one of those 
forms and not the primary.

- Original Message -
From: "Sandeep Pandey" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 8:26:59 AM
Subject: Re: The value(s) for this entry violate a unique index that has been 
defined for this form (ARERR 382

** 
Hi Karthik, 

This error comes because one or more unique indexes on form where you creating 
records. The values on the entry you 
are submitting or modifying duplicate the field (or fields) defined in the 
unique index. Review the values for the entry to make sure that values that 
must be unique are unique. 



Have you recently created unique index on that form? 


-- 
Sandeep Pandey 
Remedy Developer | ITIL V3 


On Tue, Oct 1, 2013 at 11:43 PM, Karthick S < karthick...@gmail.com > wrote: 


** 
Hi All, 


We have few escalation which runs in the month end and creates tickets 
automatically depending on criteria . 


Last time it didn't ran and when i checked the Arerror log found this below 
error. 


Wed Oct 02 04:00:06 2013  390603 : The value(s) for this entry violate a unique 
index that has been defined for this form (ARERR 382). 


When i enabled the Server side logs and i couldnt find the exact ARERR 382, 


Can anyone help me on this.. 



-- 

  
  
Thanks and Regards, 
Karthick S _ARSlist: "Where the Answers Are" and have been for 20 years_ 


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Form Edit

[Lucero, Michelle]

Hi,

Even truly custom forms should've been created in "Best Practice Customization" 
mode.  If the custom forms were created in Base Mode or an earlier version, 
there is a Dev Studio plug-in that allows conversion of existing objects into 
custom objects.  The Developer Studio online help AND last week's webinar on 
"Overlays and Customizations" includes a treasure trove of information on 
overlays and development modes.

The text below is quoted directly from Developer Studio 8.1.0 Help  ---

" WARNING BMC strongly recommends that you do not create or modify objects in 
Base Development mode. If you do, your changes might be lost when your AR 
System applications and servers are upgraded. The only exception to this 
recommendation is that you must use Base Development mode to reverse 
non-permitted modifications made to origin objects.
*   "Best Practice Customization (Default)
BMC recommends that you use this mode for developing and managing 
your applications.
*   Base Development
This mode should be used only by BMC application developers
"
Hope this also helps.
Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, October 01, 2013 10:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

Not if it's a truly custom form that was created in Base Mode.  If it is an OOB 
form then create overlay.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**

Hi,
The best approach is to create overlay in best practice mode.

Regards,
Karthik

On Oct 1, 2013 11:32 PM, "Young, Ronald P." 
mailto:rpyo...@southernco.com>>
wrote:


**

Thanks Karthik. Also, let me know if that is the right thing to do by 
bringing a form  that states unmodified (in Base and Best Practice
Modes) and then convert it to custom in Best Practice Mode or is it best to 
just overlay it in Best Practice mode?



Thanks,

Ron Young



"To the world you may be one person but to one person you may be the 
world."



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit



** Hi,



Any form or active link changes midtier needs to be flushed.



Regards,

Karthik

On Tuesday, October 1, 2013, Ron Young wrote:

Quick question for you all. I brought a form from basic and converted 
it to custom. Right or was I wrong in doing that? Then I went in and made some 
fields required which worked fine but then I also made some fields hidden and 
this did not work. I am not sure if the cache needs to be flushed for this to 
work or not but that has not been done.
Is that needed? I don't have access to the confi tool since our Remedy Server 
is maintained by our IT group. I did log out and then log back into Remedy and 
those areas that I made hidden are still there.

What do you think?

Is it always best to flush cache after editing a form or not?



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Re: WWRUG13

[arslist]

Hi Gordon,

 

I wish you were here too, I *really* need the defense this year. I injured my 
knee on Saturday. I am working on alternate strategies for Thursday. My defense 
team should be quite effective.

 

Further to what Doug said, and obviously everything is preliminary, I know 
there are already discussions both within BMC and the attendees here amongst 
themselves, about how to keep the atmosphere of RUG alive in a BMC wide 
customer event. They have recognized that the conference in Vancouver in 2007 
was less than ideal and do want to avoid that. So far we have avoided chanting 
“developers, developers …”

 

So stay tuned over the coming months for more about next year, and more about 
this year over the next few days.

 

NOTE: Important Session on Thursday 10 a.m. This year’s MVP winner (if that 
person is in attendance) will be joining past MVPs, and myself, on stage for 
ARSlist Live! We haven’t managed a live broadcast, but we will be asking and 
answering questions both from attendees and the list!

 

“See” you then!  Dan

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: October 2, 2013 4:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13

 

** 

Doug,

 

Thanks for the update and Thanks for letting the folks who couldn't attend have 
some type of status. 

 

Let us know if you hear anymore.

 

Dan will have to deflect his own twinkies this year without me in attendance!  
He's big enough and quite fast on his feet as you all noticed last year. Doug 
Mueller needed to duck though.

 

Enjoy and I wish I were there!

 

Gordon Frank

  _  

From: "Blairing" mailto:d...@blairing.com> >
To: arslist@ARSLIST.ORG  
Sent: Tuesday, October 1, 2013 8:28:05 PM
Subject: Re: WWRUG13

** 

Claire et al,

 

Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat.

 

The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation.

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-)

 

That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so

Doug 

 

--

Doug Blair 

+1 224-558-5462

 

Sent from my new iPad 

Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)


On Oct 1, 2013, at 4:56 PM, Saji Philip mailto:sphili...@gmail.com> > wrote:

** 

Is it the Florida Global User Event next year?

On Oct 1, 2013 4:41 PM, "Susan Palmer" mailto:suzanpal...@gmail.com> > wrote:

** 

Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement !

 

On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org> 
> wrote:

** 

WoW!  

No one posted the big announcement from this morning yet???

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: WWRUG13

[Gordon Frank]

Sorry to hear about your knee. I hope it's not a bad as mine (needed a knee 
replacement). Twinkies don't hurt much! :) Wish I could be there, but keep us 
"non-attendees" informed of any "big" announcements. 



Thanks 



Gordon 



- Original Message -


From: "arslist"  
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 2, 2013 10:15:30 AM 
Subject: Re: WWRUG13 

** 


Hi Gordon, 

  

I wish you were here too, I * really * need the defense this year. I injured my 
knee on Saturday. I am working on alternate strategies for Thursday. My defense 
team should be quite effective. 

  

Further to what Doug said, and obviously everything is preliminary, I know 
there are already discussions both within BMC and the attendees here amongst 
themselves, about how to keep the atmosphere of RUG alive in a BMC wide 
customer event. They have recognized that the conference in Vancouver in 2007 
was less than ideal and do want to avoid that. So far we have avoided chanting 
“developers, developers …” 

  

So stay tuned over the coming months for more about next year, and more about 
this year over the next few days. 

  

NOTE: Important Session on Thursday 10 a.m. This year’s MVP winner (if that 
person is in attendance) will be joining past MVPs, and myself, on stage for 
ARSlist Live! We haven’t managed a live broadcast, but we will be asking and 
answering questions both from attendees and the list! 

  

“See” you then!  Dan 

  

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank 
Sent: October 2, 2013 4:28 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: WWRUG13 

  

** 

Doug, 

  

Thanks for the update and Thanks for letting the folks who couldn't attend have 
some type of status. 

  

Let us know if you hear anymore. 

  

Dan will have to deflect his own twinkies this year without me in attendance!  
He's big enough and quite fast on his feet as you all noticed last year. Doug 
Mueller needed to duck though. 

  

Enjoy and I wish I were there! 

  

Gordon Frank 
- Original Message -


From: "Blairing" < d...@blairing.com > 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 1, 2013 8:28:05 PM 
Subject: Re: WWRUG13 

** 



Claire et al, 


  


Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat. 


  


The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation. 

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-) 


  


That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so 

Doug 


  


-- 


Doug Blair 


+1 224-558-5462 


  


Sent from my new iPad 


Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-) 



On Oct 1, 2013, at 4:56 PM, Saji Philip < sphili...@gmail.com > wrote: 




** 

Is it the Florida Global User Event next year? 


On Oct 1, 2013 4:41 PM, "Susan Palmer" < suzanpal...@gmail.com > wrote: 



** 


Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement ! 


  


On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire < 
claire.sanf...@memorialhermann.org > wrote: 



** 



WoW!  

No one posted the big announcement from this morning yet??? 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



_ARSlist: "Where the Answers Are" and have been for 20 years_ 



_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Re: WWRUG13

[Martinez, Marcelo A]

It took me 2 seconds to convince my boss that *we* should go to the 2014 
WWRUG.. in Orlando. She will be taking her grandkids..
I actually had budgeted (and was approved) to go this year but we are in the 
middle of SRM project.

See ya’ll next year!!!


Marcelo Martinez

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Tuesday, October 01, 2013 7:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13

**
Claire et al,

Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat.

The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation.

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-)

That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Oct 1, 2013, at 4:56 PM, Saji Philip 
mailto:sphili...@gmail.com>> wrote:
**

Is it the Florida Global User Event next year?
On Oct 1, 2013 4:41 PM, "Susan Palmer" 
mailto:suzanpal...@gmail.com>> wrote:
**
Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement !

On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**

WoW!

No one posted the big announcement from this morning yet???
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Moving from Oracle to SQL

[Nall, Roger]

I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"


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Re: Moving from Oracle to SQL

[Hullule, Kiran]

>From remedy application standpoint, you can think of using Remedy Migrator 
>Tool , that will take care of all data conversion from Oracle to MSSQL db.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL

**
I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

_ARSlist: "Where the Answers Are" and have been for 20 years_

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BMC Customer Support

[Kathy Morris]

Hi,

 

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?

We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.

 


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Re: BMC Customer Support

[Hullule, Kiran]

Hi Kathy,

Would you mind sharing BMC Support Ticket ID that you are dealing with BMC 
support, so that I can take it forward to BMC Support management.

Thank you,
Kiran

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Kathy Morris]

We would prefer to have our SVP speak with BMC Sr. Management directly.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, October 02, 2013 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

 

** 

Hi Kathy,

 

Would you mind sharing BMC Support Ticket ID that you are dealing with BMC
support, so that I can take it forward to BMC Support management.

 

Thank you,

Kiran

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

 

** 

Hi,

 

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?

We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Moving from Oracle to SQL

[Rick Cook]

You have GOT to be kidding, Kiran.  I would rather pull my own fingernails
out than use Migrator to move 1 TB of data.  That utility (I won't glorify
it by calling it an application) is an antique in need of a long-overdue
re-architecture.  It is reliable enough for small jobs, but I have learned
that I can't trust it to move larger chunks of anything.  And on top of
that, it would take forever, and easily take up more local RAM than any box
is likely to have available.

Roger, I'm thinking there is probably a tool provided by one or both of the
DBMS to accomplish this much more quickly and reliably than an application
tool could.

Rick


On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran wrote:

> **
>
> From remedy application standpoint, you can think of using Remedy Migrator
> Tool , that will take care of all data conversion from Oracle to MSSQL db.
> 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nall, Roger
> *Sent:* Wednesday, October 02, 2013 9:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Moving from Oracle to SQL
>
> ** **
>
> ** 
>
> I am wondering if anyone would be willing to share their experiences with
> this type of change. We have approx. 1TB of data and are looking at the
> best and fastest way to move that much data.
>
> ** **
>
> Thanks,
>
> ** **
>
> Roger A Nall
>
> Sr. Remedy Developer
>
> ** **
>
> 7668 Warren Parkway
>
> Frisco, TX 75034
>
> Desk: 972-464-3162
>
> Cell: 973-652-6723
>
> ** **
>
> “You will get all you want in life, if you help enough other people get
> with they want”
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Job?

[LJ LongWing]

List,
With the recent shutdown of the US government, it pains me to think about
maybe looking into taking a new job.  If any of you have any positions in
your organization's that would allow me to work from Colorado Springs, CO,
I would appreciate a contact off list to discuss possible interest, maybe
even for short term effort.  Thank you for your time this morning.

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Re: Moving from Oracle to SQL

[Campbell, Paul (Paul)]

RRRChive may be a good choice for this as well

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
You have GOT to be kidding, Kiran.  I would rather pull my own fingernails out 
than use Migrator to move 1 TB of data.  That utility (I won't glorify it by 
calling it an application) is an antique in need of a long-overdue 
re-architecture.  It is reliable enough for small jobs, but I have learned that 
I can't trust it to move larger chunks of anything.  And on top of that, it 
would take forever, and easily take up more local RAM than any box is likely to 
have available.
Roger, I'm thinking there is probably a tool provided by one or both of the 
DBMS to accomplish this much more quickly and reliably than an application tool 
could.

Rick

On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
mailto:kiran_hull...@bmc.com>> wrote:
**
>From remedy application standpoint, you can think of using Remedy Migrator 
>Tool , that will take care of all data conversion from Oracle to MSSQL db.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, 
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL

**
I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Job?

[Rick Cook]

I left the public sector almost a year ago, in part because the economics
were clearly changing.  Contracting as a 1099 no longer is nearly as
economically lucrative as it used to be, due to the rising cost of private
medical insurance, and the risk of lost paid hours is increasing, due to
political games like furloughs and shutdowns.

Something to think about...

Rick


On Wed, Oct 2, 2013 at 9:18 AM, LJ LongWing  wrote:

> **
>
> List,
> With the recent shutdown of the US government, it pains me to think about
> maybe looking into taking a new job.  If any of you have any positions in
> your organization's that would allow me to work from Colorado Springs, CO,
> I would appreciate a contact off list to discuss possible interest, maybe
> even for short term effort.  Thank you for your time this morning.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Moving from Oracle to SQL

[Nall, Roger]

Rick,

You are correct about Migrator. So far we have tried RRR Chive and Migrator. 
Our best estimate is more than 4 months to move that much data. I found an 
article from Microsoft. They have tool to accomplish the conversion. I was kind 
of hoping someone on the List may have had some experience and would be willing 
to share any information.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
You have GOT to be kidding, Kiran.  I would rather pull my own fingernails out 
than use Migrator to move 1 TB of data.  That utility (I won't glorify it by 
calling it an application) is an antique in need of a long-overdue 
re-architecture.  It is reliable enough for small jobs, but I have learned that 
I can't trust it to move larger chunks of anything.  And on top of that, it 
would take forever, and easily take up more local RAM than any box is likely to 
have available.
Roger, I'm thinking there is probably a tool provided by one or both of the 
DBMS to accomplish this much more quickly and reliably than an application tool 
could.

Rick

On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
mailto:kiran_hull...@bmc.com>> wrote:
**
>From remedy application standpoint, you can think of using Remedy Migrator 
>Tool , that will take care of all data conversion from Oracle to MSSQL db.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, 
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL

**
I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Jonas Stumph Stevnsvig]

you should get a hold of your account manager, and he can get a 
"customer satisfaction manager" - or something along those lines, I 
forget the exact title -  assigned to your case...


Den 02-10-2013 18:05, Kathy Morris skrev:

**

Hi,

Does anyone know who we can contact on a Sr. Management level at BMC 
regarding technical support?


We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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Re: BMC Customer Support

[Kapil Banwari]

Hi Kathy, 

 

If you can provide the issue details pertaining to which you are not getting
appropriate support, and also in engineer's (TSA's signature), you would see
his manager's email address, you can respond or reply to that, and manager
should get in touch with you and can get the issue expedited. 

 

Also if you can provide me the issue#, I can ensure to get that addressed.

 

Regards

Kapil Banwari

Manager, Technical Support

BMC Software.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

 

** 

Hi,

 

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?

We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: BMC Customer Support

[pritch]

Two options I can think of ...

At the bottom of their support emails there is usually a comment about 
contacting the support mgr.  Might need to go up one level at a time.

If you have a sales or BMC rep you can try to get through via that avenue.

and (since I try to put a bit of levity into everything) of course there is 
also mitt.rom...@baincapital.com 

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support

** 


We would prefer to have our SVP speak with BMC Sr. Management directly. 

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran 
Sent: Wednesday, October 02, 2013 12:09 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC Customer Support 

  

** 

Hi Kathy, 

  

Would you mind sharing BMC Support Ticket ID that you are dealing with BMC 
support, so that I can take it forward to BMC Support management. 

  

Thank you, 

Kiran 

  


From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris 
Sent: Wednesday, October 02, 2013 9:35 PM 
To: arslist@ARSLIST.ORG 
Subject: BMC Customer Support 

  

** 

Hi, 

  

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support? 

We are not happy at all with the level of support we are receiving. 

If you like, you contact me directly for any recommendations. 

  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Kathy Morris]

I sent an email to the BMC manager listed at the bottom of the email
expressing our concerns, and Manager never responded.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

Two options I can think of ...

At the bottom of their support emails there is usually a comment about
contacting the support mgr.  Might need to go up one level at a time.

If you have a sales or BMC rep you can try to get through via that avenue.

and (since I try to put a bit of levity into everything) of course there is
also mitt.rom...@baincapital.com 

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support

** 


We would prefer to have our SVP speak with BMC Sr. Management directly. 

  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran 
Sent: Wednesday, October 02, 2013 12:09 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC Customer Support 

  

** 

Hi Kathy, 

  

Would you mind sharing BMC Support Ticket ID that you are dealing with BMC
support, so that I can take it forward to BMC Support management. 

  

Thank you, 

Kiran 

  


From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris 
Sent: Wednesday, October 02, 2013 9:35 PM 
To: arslist@ARSLIST.ORG 
Subject: BMC Customer Support 

  

** 

Hi, 

  

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support? 

We are not happy at all with the level of support we are receiving. 

If you like, you contact me directly for any recommendations. 

  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


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job id #1695

[Differ, Alfred W CTR PHD NSWC, 210]

Hi everyone.

My guys are hiring. I don't know where they are in the resume review process 
with current candidates, but the work is very much like what I do even though 
the job title says database engineer.

http://www.ndti.net/job-posting/database-engineer

This is full-time work and probably requires a physical presence here, but I'll 
let you read the job posting yourself.


If it looks like they want a junior person, don't shy away if your talents are 
stronger. I can't explain why on an open list or get that involved in helping 
candidates, but don't shy away.

-al


Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD, CODE 210
alfred.differ@navy.mil 


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smime.p7s
Description: S/MIME cryptographic signature

Re: Moving from Oracle to SQL

[Bill Hoffmeier]

Roger,

We made this type of move here at JPL, actually merging one server that was on 
MS SQL with another server using an Oracle back end.  We have about 1/4 of the 
data you have, but we used a combination of RRRChive and the Migrator tool.  We 
used Migrator to move forms and workflow, which took about a week using a 
phased approach.  Then we created an RRRChive job and ran it over a weekend.  
After that, we synched nightly using the RRRChive job until the cutover to 
production.  This method worked fine for us.

Bill
 

Date: Wed, 2 Oct 2013 09:23:43 -0700
From: roger.na...@t-mobile.com
Subject: Re: Moving from Oracle to SQL
To: arslist@ARSLIST.ORG

**
Rick, You are correct about Migrator. So far we have tried RRR Chive and 
Migrator. Our best estimate is more than 4 months to move that much data. I 
found an article from Microsoft. They have tool to accomplish the conversion. I 
was kind of hoping someone on the List may have had some experience and would 
be willing to share any information. Thanks, Roger A NallSr. Remedy Developer 
7668 Warren ParkwayFrisco, TX 75034Desk: 972-464-3162Cell: 973-652-6723 “You 
will get all you want in life, if you help enough other people get with they 
want” From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL ** You have GOT to be kidding, Kiran.  I 
would rather pull my own fingernails out than use Migrator to move 1 TB of 
data.  That utility (I won't glorify it by calling it an application) is an 
antique in need of a long-overdue re-architecture.  It is reliable enough for 
small jobs, but I have learned that I can't trust it to move larger chunks of 
anything.  And on top of that, it would take forever, and easily take up more 
local RAM than any box is likely to have available.Roger, I'm thinking there is 
probably a tool provided by one or both of the DBMS to accomplish this much 
more quickly and reliably than an application tool could.

Rick On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran  
wrote:** From remedy application standpoint, you can think of using Remedy 
Migrator Tool , that will take care of all data conversion from Oracle to MSSQL 
db. From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL ** I am wondering if anyone would be willing 
to share their experiences with this type of change. We have approx. 1TB of 
data and are looking at the best and fastest way to move that much data. 
Thanks, Roger A NallSr. Remedy Developer 7668 Warren ParkwayFrisco, TX 
75034Desk: 972-464-3162Cell: 973-652-6723 “You will get all you want in life, 
if you help enough other people get with they want” _ARSlist: "Where the 
Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and 
have been for 20 years_  _ARSlist: "Where the Answers Are" and have been for 20 
years_ _ARSlist: "Where the Answers Are" and have been for 20 years_

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FW: job id #1695

[Differ, Alfred W CTR PHD NSWC, 210]

My boss just chimed in on this. If you want to send resumes, send them direct 
to him. He is the hiring manager you need to convince around here.  8)

keith.flem...@ndti.net

-al


Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD, CODE 210
alfred.differ@navy.mil 


-Original Message-
From: Differ, Alfred W CTR PHD NSWC, 210 
Sent: Wednesday, October 02, 2013 10:48 AM
To: 'arslist@ARSLIST.ORG'
Subject: job id #1695

Hi everyone.

My guys are hiring. I don't know where they are in the resume review process 
with current candidates, but the work is very much like what I do even though 
the job title says database engineer.

http://www.ndti.net/job-posting/database-engineer

This is full-time work and probably requires a physical presence here, but I'll 
let you read the job posting yourself.


If it looks like they want a junior person, don't shy away if your talents are 
stronger. I can't explain why on an open list or get that involved in helping 
candidates, but don't shy away.

-al


Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD, CODE 210
alfred.differ@navy.mil 


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smime.p7s
Description: S/MIME cryptographic signature

Re: Moving from Oracle to SQL

[Nall, Roger]

Thanks for the information, Bill.

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bill Hoffmeier
Sent: Wednesday, October 02, 2013 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
Roger,

We made this type of move here at JPL, actually merging one server that was on 
MS SQL with another server using an Oracle back end.  We have about 1/4 of the 
data you have, but we used a combination of RRRChive and the Migrator tool.  We 
used Migrator to move forms and workflow, which took about a week using a 
phased approach.  Then we created an RRRChive job and ran it over a weekend.  
After that, we synched nightly using the RRRChive job until the cutover to 
production.  This method worked fine for us.

Bill


Date: Wed, 2 Oct 2013 09:23:43 -0700
From: roger.na...@t-mobile.com
Subject: Re: Moving from Oracle to SQL
To: arslist@ARSLIST.ORG

**
Rick,

You are correct about Migrator. So far we have tried RRR Chive and Migrator. 
Our best estimate is more than 4 months to move that much data. I found an 
article from Microsoft. They have tool to accomplish the conversion. I was kind 
of hoping someone on the List may have had some experience and would be willing 
to share any information.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
You have GOT to be kidding, Kiran.  I would rather pull my own fingernails out 
than use Migrator to move 1 TB of data.  That utility (I won't glorify it by 
calling it an application) is an antique in need of a long-overdue 
re-architecture.  It is reliable enough for small jobs, but I have learned that 
I can't trust it to move larger chunks of anything.  And on top of that, it 
would take forever, and easily take up more local RAM than any box is likely to 
have available.
Roger, I'm thinking there is probably a tool provided by one or both of the 
DBMS to accomplish this much more quickly and reliably than an application tool 
could.

Rick

On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
mailto:kiran_hull...@bmc.com>> wrote:
**
>From remedy application standpoint, you can think of using Remedy Migrator 
>Tool , that will take care of all data conversion from Oracle to MSSQL db.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, 
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL

**
I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Moving from Oracle to SQL

[John Sundberg]

I thought Oracle was SQL :)


Funny how Microsoft usurps a standard name.

-John



On Wed, Oct 2, 2013 at 11:53 AM, Nall, Roger wrote:

> **
>
> Thanks for the information, Bill. 
>
> ** **
>
> Roger A Nall
>
> Sr. Remedy Developer
>
> ** **
>
> 7668 Warren Parkway
>
> Frisco, TX 75034
>
> Desk: 972-464-3162
>
> Cell: 973-652-6723
>
> ** **
>
> “You will get all you want in life, if you help enough other people get
> with they want”
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Bill Hoffmeier
> *Sent:* Wednesday, October 02, 2013 1:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Moving from Oracle to SQL
>
> ** **
>
> ** 
>
> Roger,
>
> We made this type of move here at JPL, actually merging one server that
> was on MS SQL with another server using an Oracle back end.  We have about
> 1/4 of the data you have, but we used a combination of RRRChive and the
> Migrator tool.  We used Migrator to move forms and workflow, which took
> about a week using a phased approach.  Then we created an RRRChive job and
> ran it over a weekend.  After that, we synched nightly using the RRRChive
> job until the cutover to production.  This method worked fine for us.
>
> Bill
>  
> --
>
> Date: Wed, 2 Oct 2013 09:23:43 -0700
> From: roger.na...@t-mobile.com
> Subject: Re: Moving from Oracle to SQL
> To: arslist@ARSLIST.ORG
>
> ** 
>
> Rick,
>
>  
>
> You are correct about Migrator. So far we have tried RRR Chive and
> Migrator. Our best estimate is more than 4 months to move that much data. I
> found an article from Microsoft. They have tool to accomplish the
> conversion. I was kind of hoping someone on the List may have had some
> experience and would be willing to share any information.
>
>  
>
> Thanks,
>
>  
>
> Roger A Nall
>
> Sr. Remedy Developer
>
>  
>
> 7668 Warren Parkway
>
> Frisco, TX 75034
>
> Desk: 972-464-3162
>
> Cell: 973-652-6723
>
>  
>
> “You will get all you want in life, if you help enough other people get
> with they want”
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, October 02, 2013 11:16 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Moving from Oracle to SQL
>
>  
>
> ** 
>
> You have GOT to be kidding, Kiran.  I would rather pull my own fingernails
> out than use Migrator to move 1 TB of data.  That utility (I won't glorify
> it by calling it an application) is an antique in need of a long-overdue
> re-architecture.  It is reliable enough for small jobs, but I have learned
> that I can't trust it to move larger chunks of anything.  And on top of
> that, it would take forever, and easily take up more local RAM than any box
> is likely to have available.
>
> Roger, I'm thinking there is probably a tool provided by one or both of
> the DBMS to accomplish this much more quickly and reliably than an
> application tool could.
>
> Rick
>
>  
>
> On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
> wrote:
>
> ** 
>
> From remedy application standpoint, you can think of using Remedy Migrator
> Tool , that will take care of all data conversion from Oracle to MSSQL db.
> 
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nall, Roger
> *Sent:* Wednesday, October 02, 2013 9:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Moving from Oracle to SQL
>
>  
>
> ** 
>
> I am wondering if anyone would be willing to share their experiences with
> this type of change. We have approx. 1TB of data and are looking at the
> best and fastest way to move that much data.
>
>  
>
> Thanks,
>
>  
>
> Roger A Nall
>
> Sr. Remedy Developer
>
>  
>
> 7668 Warren Parkway
>
> Frisco, TX 75034
>
> Desk: 972-464-3162
>
> Cell: 973-652-6723
>
>  
>
> “You will get all you want in life, if you help enough other people get
> with they want”
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
*KEG14*
February 24-25, 2014
*For more information, click here * -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: Moving from Oracle to SQL

[Pierson, Shawn]

Your comment would have been funnier if your name was Bob.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, October 02, 2013 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
I thought Oracle was SQL :)


Funny how Microsoft usurps a standard name.

-John


On Wed, Oct 2, 2013 at 11:53 AM, Nall, Roger 
mailto:roger.na...@t-mobile.com>> wrote:
**
Thanks for the information, Bill.

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bill 
Hoffmeier
Sent: Wednesday, October 02, 2013 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
Roger,

We made this type of move here at JPL, actually merging one server that was on 
MS SQL with another server using an Oracle back end.  We have about 1/4 of the 
data you have, but we used a combination of RRRChive and the Migrator tool.  We 
used Migrator to move forms and workflow, which took about a week using a 
phased approach.  Then we created an RRRChive job and ran it over a weekend.  
After that, we synched nightly using the RRRChive job until the cutover to 
production.  This method worked fine for us.

Bill


Date: Wed, 2 Oct 2013 09:23:43 -0700
From: roger.na...@t-mobile.com
Subject: Re: Moving from Oracle to SQL
To: arslist@ARSLIST.ORG

**
Rick,

You are correct about Migrator. So far we have tried RRR Chive and Migrator. 
Our best estimate is more than 4 months to move that much data. I found an 
article from Microsoft. They have tool to accomplish the conversion. I was kind 
of hoping someone on the List may have had some experience and would be willing 
to share any information.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

**
You have GOT to be kidding, Kiran.  I would rather pull my own fingernails out 
than use Migrator to move 1 TB of data.  That utility (I won't glorify it by 
calling it an application) is an antique in need of a long-overdue 
re-architecture.  It is reliable enough for small jobs, but I have learned that 
I can't trust it to move larger chunks of anything.  And on top of that, it 
would take forever, and easily take up more local RAM than any box is likely to 
have available.
Roger, I'm thinking there is probably a tool provided by one or both of the 
DBMS to accomplish this much more quickly and reliably than an application tool 
could.

Rick

On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
mailto:kiran_hull...@bmc.com>> wrote:
**
>From remedy application standpoint, you can think of using Remedy Migrator 
>Tool , that will take care of all data conversion from Oracle to MSSQL db.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, 
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL

**
I am wondering if anyone would be willing to share their experiences with this 
type of change. We have approx. 1TB of data and are looking at the best and 
fastest way to move that much data.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

"You will get all you want in life, if you help enough other people get with 
they want"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

Privat

Re: BMC Customer Support

[pritch]

somehow that doesn't surprise me.  next you'll tell me the sales or support 
reps are nowhere to be found.

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 1:41:17 PM
Subject: Re: BMC Customer Support

I sent an email to the BMC manager listed at the bottom of the email
expressing our concerns, and Manager never responded.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

Two options I can think of ...

At the bottom of their support emails there is usually a comment about
contacting the support mgr.  Might need to go up one level at a time.

If you have a sales or BMC rep you can try to get through via that avenue.

and (since I try to put a bit of levity into everything) of course there is
also mitt.rom...@baincapital.com 

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support

** 


We would prefer to have our SVP speak with BMC Sr. Management directly. 

  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran 
Sent: Wednesday, October 02, 2013 12:09 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC Customer Support 

  

** 

Hi Kathy, 

  

Would you mind sharing BMC Support Ticket ID that you are dealing with BMC
support, so that I can take it forward to BMC Support management. 

  

Thank you, 

Kiran 

  


From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris 
Sent: Wednesday, October 02, 2013 9:35 PM 
To: arslist@ARSLIST.ORG 
Subject: BMC Customer Support 

  

** 

Hi, 

  

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support? 

We are not happy at all with the level of support we are receiving. 

If you like, you contact me directly for any recommendations. 

  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


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Re: BMC Customer Support

[Brittain, Mark]

Can't find the education folks either.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

somehow that doesn't surprise me.  next you'll tell me the sales or support 
reps are nowhere to be found.

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 1:41:17 PM
Subject: Re: BMC Customer Support

I sent an email to the BMC manager listed at the bottom of the email expressing 
our concerns, and Manager never responded.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

Two options I can think of ...

At the bottom of their support emails there is usually a comment about 
contacting the support mgr.  Might need to go up one level at a time.

If you have a sales or BMC rep you can try to get through via that avenue.

and (since I try to put a bit of levity into everything) of course there is 
also mitt.rom...@baincapital.com

- Original Message -
From: "Kathy Morris" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support

**


We would prefer to have our SVP speak with BMC Sr. Management directly.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, October 02, 2013 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support



**

Hi Kathy,



Would you mind sharing BMC Support Ticket ID that you are dealing with BMC 
support, so that I can take it forward to BMC Support management.



Thank you,

Kiran




From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support



**

Hi,



Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?

We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.



_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


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This e-mail is the property of NaviSite, Inc. It is intended only for the 
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This E-mail and any of its attachments may contain Time Warner Cable 
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Re: BMC Customer Support

[Tauf Chowdhury]

Maybe they've morphed into a gov agency and are furloughed! #shutdown
Kidding... You should really follow escalating both through sales and support 
managers. 
If the issue is urgent, you can always call and raise the priority of your 
incident. If it is critical, BMC usually sends some alerts out and the 
turnaround time for first contact is usually 1 hour. 


Sent from my iPhone

> On Oct 2, 2013, at 12:21 PM, "Brittain, Mark"  wrote:
> 
> Can't find the education folks either.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Wednesday, October 02, 2013 3:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Customer Support
> 
> somehow that doesn't surprise me.  next you'll tell me the sales or support 
> reps are nowhere to be found.
> 
> - Original Message -
> From: "Kathy Morris" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 2, 2013 1:41:17 PM
> Subject: Re: BMC Customer Support
> 
> I sent an email to the BMC manager listed at the bottom of the email 
> expressing our concerns, and Manager never responded.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Wednesday, October 02, 2013 1:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Customer Support
> 
> Two options I can think of ...
> 
> At the bottom of their support emails there is usually a comment about 
> contacting the support mgr.  Might need to go up one level at a time.
> 
> If you have a sales or BMC rep you can try to get through via that avenue.
> 
> and (since I try to put a bit of levity into everything) of course there is 
> also mitt.rom...@baincapital.com
> 
> - Original Message -
> From: "Kathy Morris" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 2, 2013 12:10:01 PM
> Subject: Re: BMC Customer Support
> 
> **
> 
> 
> We would prefer to have our SVP speak with BMC Sr. Management directly.
> 
> 
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Wednesday, October 02, 2013 12:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Customer Support
> 
> 
> 
> **
> 
> Hi Kathy,
> 
> 
> 
> Would you mind sharing BMC Support Ticket ID that you are dealing with BMC 
> support, so that I can take it forward to BMC Support management.
> 
> 
> 
> Thank you,
> 
> Kiran
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList) [ 
> mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris
> Sent: Wednesday, October 02, 2013 9:35 PM
> To: arslist@ARSLIST.ORG
> Subject: BMC Customer Support
> 
> 
> 
> **
> 
> Hi,
> 
> 
> 
> Does anyone know who we can contact on a Sr. Management level at BMC 
> regarding technical support?
> 
> We are not happy at all with the level of support we are receiving.
> 
> If you like, you contact me directly for any recommendations.
> 
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for 20 years"
> 
> This e-mail is the property of NaviSite, Inc. It is intended only for the 
> person or entity to which it is addressed and may contain information that is 
> privileged, confidential, or otherwise protected from disclosure. 
> Distribution or copying of this e-mail, or the information contained herein, 
> to anyone other than the intended recipient is prohibited.
> 
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely for 
> the use of the individual or entity to which it is addressed. If you are not 
> the intended recipient of this E-mail, you are hereby notified that any 
> dissemination, distribution, copying, or action taken in relation to the 
> contents of and attachments to this E-mail is strictly prohibited and may be 
> unlawful. If you have received this E-mail in error, please notify the sender 
> immediately and permanently delete the original and any copy of this E-mail 
> and any printout.
> 
> ___
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Re: BMC Customer Support

[Tauf Chowdhury]

Kathy,
I've worked with Kapil and his support personnel many times over the years as a 
customer. He is really good in terms of responding and follow ups so you should 
really consider discussing the issue with him. 

Sent from my iPhone

> On Oct 2, 2013, at 10:23 AM, Kapil Banwari  wrote:
> 
> **
> Hi Kathy,
>  
> If you can provide the issue details pertaining to which you are not getting 
> appropriate support, and also in engineer’s (TSA’s signature), you would see 
> his manager’s email address, you can respond or reply to that, and manager 
> should get in touch with you and can get the issue expedited.
>  
> Also if you can provide me the issue#, I can ensure to get that addressed.
>  
> Regards
> Kapil Banwari
> Manager, Technical Support
> BMC Software.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
> Sent: Wednesday, October 02, 2013 9:35 PM
> To: arslist@ARSLIST.ORG
> Subject: BMC Customer Support
>  
> **
> Hi,
>  
> Does anyone know who we can contact on a Sr. Management level at BMC 
> regarding technical support?
> We are not happy at all with the level of support we are receiving.
> If you like, you contact me directly for any recommendations.
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Jon Rendle]

Kathy, Hi

I have sent you a separate email to your personal email address and would 
welcome the opportunity to talk with you. 

Please let me know if you didn't receive the message and any alternative method 
I can use to get in contact with you.

Many thanks 

Jon Rendle
Vice President, Customer Support BMC

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Re: BMC Customer Support

[Kathy Morris]

Hi Jon,

Thank you for your email.
We found a Manager to speak with at BMC.  My co-worker who is responsible for 
Vendor relations is escalating the issue as we speak.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Rendle
Sent: Wednesday, October 02, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

Kathy, Hi

I have sent you a separate email to your personal email address and would 
welcome the opportunity to talk with you. 

Please let me know if you didn't receive the message and any alternative method 
I can use to get in contact with you.

Many thanks 

Jon Rendle
Vice President, Customer Support BMC 

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Re: WWRUG13

[Marc Burick]

No Twinkies, yet... hmm.



From:   Gordon Frank 
To: arslist@ARSLIST.ORG, 
Date:   10/02/2013 07:27 AM
Subject:Re: WWRUG13
Sent by:"Action Request System discussion list(ARSList)" 




** 
Doug,
 
Thanks for the update and Thanks for letting the folks who couldn't attend 
have some type of status. 
 
Let us know if you hear anymore.
 
Dan will have to deflect his own twinkies this year without me in 
attendance!  He's big enough and quite fast on his feet as you all noticed 
last year. Doug Mueller needed to duck though.
 
Enjoy and I wish I were there!
 
Gordon Frank


From: "Blairing" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 1, 2013 8:28:05 PM
Subject: Re: WWRUG13

** 
Claire et al,

Sorry, I should have mentioned this sooner. The truth is that I have 
actually been in fascinating breakout sessions since this morning, and 
this is the first time I have slowed down a little! Let me put on my 
"reporter" hat.

The big news from BMC is that the next BMC "User Event" will be held the 
week of October 13, 2014, at The Swan and Dolphin resort in Orlando, 
Florida. Details, such as the scope and focus of the meeting, are still in 
the planning stages. The announcement was made at WWRUG13 by BMC CEO Bob 
Beauchamp during the opening Keynote presentation.

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please 
pass it along! I'll do the same :-)

That's the big news for a year from now, and a lot will happen just this 
week alone at WWRUG. And now back to this year's conference Networking 
session with ample "lubrication" starts in an hour or so

Doug 

--
Doug Blair 
+1 224-558-5462

Sent from my new iPad 
Auto-corrected typos, misspellings and non-sequiturs are gratefully 
attributed to Steve Jobs :-)

On Oct 1, 2013, at 4:56 PM, Saji Philip  wrote:

** 
Is it the Florida Global User Event next year?
On Oct 1, 2013 4:41 PM, "Susan Palmer"  wrote:
** 
Ok  I'm MIA from WWRUG since we're doing our big server upgrade 
Saturday ... what announcement !



On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
** 
WoW! 
No one posted the big announcement from this morning yet???
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Ortega, Jesus A]

Someone was just telling me on the ARSlist that BMC Support had really made a 
turnaround and was doing much better. Kathy's email seems to indicate otherwise.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_




Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/


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Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

[Perkins, Sharon (NTT Data)]

Retail - Macy's.  I've done it before and had a blast - Intimates, Juniors, 
Cosmetics (Benefit Cosmetics), & Better Sportswear.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, September 26, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

Me too!

- Original Message -
From: "Lisa A DLA CTR INFORMATION OPERATIONS Kemes" 
To: arslist@ARSLIST.ORG
Sent: Thursday, September 26, 2013 3:22:37 PM
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

Kindergarten teacher.  Love those little kiddies!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 26, 2013 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

**

Brain research, specifically studying how the brain changes during the grief 
process if I could.  Though I'd need to go back to school for a new degree.  




Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov 

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 1:01 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Fun -- if you couldn't work in the computer field



**

Where would you work?



-John






--

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."



Save the date!

KEG14

February 24-25, 2014

For more information, click here  - KEG




651-556-0930 I john.sundb...@kineticdata.com

www.kineticdata.com   I community.kineticdata.com 






_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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___
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"This communication is confidential and may be legally privileged.  If you are 
not the intended recipient, (i) please do not read or disclose to others, (ii) 
please notify the sender by reply mail, and (iii) please delete this 
communication from your system.  Failure to follow this process may be 
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Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

[DEE]

Lawn Service. I enjoy cutting my yard.
or Construction Management


Deyon.



-Original Message-
From: Perkins, Sharon (NTT Data) (NTT Data) 
To: arslist 
Sent: Wed, Oct 2, 2013 6:04 pm
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field


Retail - Macy's.  I've done it before and had a blast - Intimates, Juniors, 
Cosmetics (Benefit Cosmetics), & Better Sportswear.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
On Behalf Of pritch
Sent: Thursday, September 26, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

Me too!

- Original Message -
From: "Lisa A DLA CTR INFORMATION OPERATIONS Kemes" 
To: arslist@ARSLIST.ORG
Sent: Thursday, September 26, 2013 3:22:37 PM
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

Kindergarten teacher.  Love those little kiddies!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
On Behalf Of Stroud, Natalie K
Sent: Thursday, September 26, 2013 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

**

Brain research, specifically studying how the brain changes during the grief 
process if I could.  Though I'd need to go back to school for a new degree.  




Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov 

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 1:01 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Fun -- if you couldn't work in the computer field



**

Where would you work?



-John






--

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."



Save the date!

KEG14

February 24-25, 2014

For more information, click here  - KEG




651-556-0930 I john.sundb...@kineticdata.com

www.kineticdata.com   I community.kineticdata.com 






_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Are, and have been for 20 years"

___
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Are, and have been for 20 years"

"This communication is confidential and may be legally privileged.  If you are 
not the intended recipient, (i) please do not read or disclose to others, (ii) 
please notify the sender by reply mail, and (iii) please delete this 
communication from your system.  Failure to follow this process may be 
unlawful.  
Thank you for your cooperation."

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Re: BMC Customer Support

[Drew Shuller]

I've had really good luck the past few years when engaging our sales rep.
It may take a couple of days or so, but they can usually cut through some
red tape.

Drew
JTF-Bravo, Honduras


On Wed, Oct 2, 2013 at 11:28 AM, pritch  wrote:

> Two options I can think of ...
>
> At the bottom of their support emails there is usually a comment about
> contacting the support mgr.  Might need to go up one level at a time.
>
> If you have a sales or BMC rep you can try to get through via that avenue.
>
> and (since I try to put a bit of levity into everything) of course there
> is also mitt.rom...@baincapital.com
>
> - Original Message -
> From: "Kathy Morris" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 2, 2013 12:10:01 PM
> Subject: Re: BMC Customer Support
>
> **
>
>
> We would prefer to have our SVP speak with BMC Sr. Management directly.
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Wednesday, October 02, 2013 12:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Customer Support
>
>
>
> **
>
> Hi Kathy,
>
>
>
> Would you mind sharing BMC Support Ticket ID that you are dealing with BMC
> support, so that I can take it forward to BMC Support management.
>
>
>
> Thank you,
>
> Kiran
>
>
>
>
> From: Action Request System discussion list(ARSList) [ mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris
> Sent: Wednesday, October 02, 2013 9:35 PM
> To: arslist@ARSLIST.ORG
> Subject: BMC Customer Support
>
>
>
> **
>
> Hi,
>
>
>
> Does anyone know who we can contact on a Sr. Management level at BMC
> regarding technical support?
>
> We are not happy at all with the level of support we are receiving.
>
> If you like, you contact me directly for any recommendations.
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Moving from Oracle to SQL

[Misi Mladoniczky]

Hi,

I will actually be doing a presentation on Friday 10:00 at WWRUG about a new
set of tools to sync your DEF-files between servers.

You can already download RRR|ExportDef from our web site that will export your
complete system in one go.

Then you could just import that on top the freshly installed server using
RRR|ImportDef (soon to be published).

When you are all done you can use RRR|DefDiff to check that everything is in
sync.


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Roger,
>
> We made this type of move here at JPL, actually merging one server that was on
> MS SQL with another server using an Oracle back end.  We have about 1/4 of the
> data you have, but we used a combination of RRRChive and the Migrator tool.
> We used Migrator to move forms and workflow, which took about a week using a
> phased approach.  Then we created an RRRChive job and ran it over a weekend.
> After that, we synched nightly using the RRRChive job until the cutover to
> production.  This method worked fine for us.
>
> Bill
>
>
> Date: Wed, 2 Oct 2013 09:23:43 -0700
> From: roger.na...@t-mobile.com
> Subject: Re: Moving from Oracle to SQL
> To: arslist@ARSLIST.ORG
>
> **
> Rick, You are correct about Migrator. So far we have tried RRR Chive and
> Migrator. Our best estimate is more than 4 months to move that much data. I
> found an article from Microsoft. They have tool to accomplish the conversion.
> I was kind of hoping someone on the List may have had some experience and
> would be willing to share any information. Thanks, Roger A NallSr. Remedy
> Developer 7668 Warren ParkwayFrisco, TX 75034Desk: 972-464-3162Cell:
> 973-652-6723 “You will get all you want in life, if you help enough other
> people get with they want” From: Action Request System discussion
> list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Wednesday, October 02, 2013 11:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Moving from Oracle to SQL ** You have GOT to be kidding, Kiran.
> I would rather pull my own fingernails out than use Migrator to move 1 TB of
> data.  That utility (I won't glorify it by calling it an application) is an
> antique in need of a long-overdue re-architecture.  It is reliable enough for
> small jobs, but I have learned that I can't trust it to move larger chunks of
> anything.  And on top of that, it would take forever, and easily take up more
> local RAM than any box is likely to have available.Roger, I'm thinking there
> is probably a tool provided by one or both of the DBMS to accomplish this much
> more quickly and reliably than an application tool could.
>
> Rick On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
> wrote:** From remedy application standpoint, you can think of using Remedy
> Migrator Tool , that will take care of all data conversion from Oracle to
> MSSQL db. From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
> Sent: Wednesday, October 02, 2013 9:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Moving from Oracle to SQL ** I am wondering if anyone would be
> willing to share their experiences with this type of change. We have approx.
> 1TB of data and are looking at the best and fastest way to move that much
> data. Thanks, Roger A NallSr. Remedy Developer 7668 Warren ParkwayFrisco, TX
> 75034Desk: 972-464-3162Cell: 973-652-6723 “You will get all you want in
> life, if you help enough other people get with they want” _ARSlist: "Where
> the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are"
> and have been for 20 years_  _ARSlist: "Where the Answers Are" and have been
> for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Moving from Oracle to SQL

[Bill Hoffmeier]

Roger,

I failed to mention a key part of our data migration strategy.  The idea was to 
install RRRChive on multiple machines with each having a different config file 
for a specific grouping of forms.  Then for the weekend run, I mentioned below, 
we simply started up the jobs on each machine.  I think I had 4 instances 
running that weekend, which was plenty for us. 

This may have already occurred to you, but I thought I'd throw it out there for 
completeness.

Bill

From: billh8...@hotmail.com
To: arslist@arslist.org
Subject: RE: Moving from Oracle to SQL
Date: Wed, 2 Oct 2013 10:59:42 -0700




Roger,

We made this type of move here at JPL, actually merging one server that was on 
MS SQL with another server using an Oracle back end.  We have about 1/4 of the 
data you have, but we used a combination of RRRChive and the Migrator tool.  We 
used Migrator to move forms and workflow, which took about a week using a 
phased approach.  Then we created an RRRChive job and ran it over a weekend.  
After that, we synched nightly using the RRRChive job until the cutover to 
production.  This method worked fine for us.

Bill
 

Date: Wed, 2 Oct 2013 09:23:43 -0700
From: roger.na...@t-mobile.com
Subject: Re: Moving from Oracle to SQL
To: arslist@ARSLIST.ORG

**
Rick, You are correct about Migrator. So far we have tried RRR Chive and 
Migrator. Our best estimate is more than 4 months to move that much data. I 
found an article from Microsoft. They have tool to accomplish the conversion. I 
was kind of hoping someone on the List may have had some experience and would 
be willing to share any information. Thanks, Roger A NallSr. Remedy Developer 
7668 Warren ParkwayFrisco, TX 75034Desk: 972-464-3162Cell: 973-652-6723 “You 
will get all you want in life, if you help enough other people get with they 
want” From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL ** You have GOT to be kidding, Kiran.  I 
would rather pull my own fingernails out than use Migrator to move 1 TB of 
data.  That utility (I won't glorify it by calling it an application) is an 
antique in need of a long-overdue re-architecture.  It is reliable enough for 
small jobs, but I have learned that I can't trust it to move larger chunks of 
anything.  And on top of that, it would take forever, and easily take up more 
local RAM than any box is likely to have available.Roger, I'm thinking there is 
probably a tool provided by one or both of the DBMS to accomplish this much 
more quickly and reliably than an application tool could.

Rick On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran  
wrote:** From remedy application standpoint, you can think of using Remedy 
Migrator Tool , that will take care of all data conversion from Oracle to MSSQL 
db. From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL ** I am wondering if anyone would be willing 
to share their experiences with this type of change. We have approx. 1TB of 
data and are looking at the best and fastest way to move that much data. 
Thanks, Roger A NallSr. Remedy Developer 7668 Warren ParkwayFrisco, TX 
75034Desk: 972-464-3162Cell: 973-652-6723 “You will get all you want in life, 
if you help enough other people get with they want” _ARSlist: "Where the 
Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and 
have been for 20 years_  _ARSlist: "Where the Answers Are" and have been for 20 
years_ _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Tomasiewicz, Mike (Information Technology)]

I'd like to interject that everyone's mileage may vary when engaging support 
resources.  I also believe that support is doing a much better job than they 
have in the past.  That being said, I do not vouch for every person manning the 
desk, only my interactions.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
Someone was just telling me on the ARSlist that BMC Support had really made a 
turnaround and was doing much better. Kathy's email seems to indicate otherwise.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_

Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/
_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"