R: Re: Menu not sorted in ITSM 7.6.004 SP 5
Yes, now it works ! thanks very much ! Pietro Messaggio originale Da: carlbwil...@gmail.com Data: 11-nov-2013 14.15 A: arslist@ARSLIST.ORG Ogg: Re: Menu not sorted in ITSM 7.6.004 SP 5 Hi, This is an AR Configuration setting to be placed in the ar.conf (or equivalent) file. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 11 November 2013 12:22 To: arslist@ARSLIST.ORG Subject: R: Re: Menu not sorted in ITSM 7.6.004 SP 5 Thanks Carl, can you help me to find filed 'Max-Entries-Per-Search-Menu' ? Kind Regards, P Messaggio originale Da: carlbwil...@gmail.com Data: 11-nov-2013 13.02 A: arslist@ARSLIST.ORG Ogg: Re: Menu not sorted in ITSM 7.6.004 SP 5 Hi, https://communities.bmc.com/message/355680#355680 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 11 November 2013 11:59 To: arslist@ARSLIST.ORG Subject: Menu not sorted in ITSM 7.6.004 SP 5 Hello to all, we have updated our ITSM with version 7.6. Now happens, that the values in the menus are not sorted correctly (i.e. Company, Assignee ..) I checked the definition of the menu from the Developer Studio, seems to me entirely correct. any Ideas? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change the date format in a notify filter.
Is it possible to change the date format in a notify filter ? i.e. I need to translate a date from “11/12/2013 12:12:18 PM” (mm/gg/) to “12/11/2013 12:12:18” (gg/mm/). Can you help me ? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to monitor tomcat?
Folks, This might be slightly off topic but highly relevant for tomcat users out there. What type of mentoring tools are recommend for tomcat? Our tomcat services keeps stop working and our enterprise team need a tool for monitoring. They asking if I have used Mulesoft? http://tomcat.apache.org/tomcat-7.0-doc/security-howto.html http://www.mulesoft.com/tomcat-security Running Windows 2008, 64 bits with tomcat 6. Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Close Window operation not working on IE 10
MT_8100_2013SEP27_CU_ALL Hotfix has the fix for close button and other issues related to IE10 SW00453386 Close button is not working with IE10. Thanks Ravi Rai Date: Mon, 11 Nov 2013 16:35:09 -0600 From: suzanpal...@gmail.com Subject: Re: Close Window operation not working on IE 10 To: arslist@ARSLIST.ORG ** I've found Firefox has been my go to choice, whereas before mid-tier I was always an IE user. Very few issues using Firefox that I've found. Susan On Mon, Nov 11, 2013 at 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** That is where I am leading... I hadn't started researching it yet. But I just checked two different systems both are MT 8.1.00 201301251157. One system the Close Window works and the other doesn't The one where CW works is using compatibility mode for the site. I can't seem to figure out how to turn compatibility mode for the other site. The icon doesn't show in the address bar and even turning on compatibility mode for all web sites does seem to work for this site so I can prove this actually fixes the issue. Jason On Mon, Nov 11, 2013 at 1:59 PM, Susan Palmer suzanpal...@gmail.com wrote: ** Compatibility mode in IE10 took care of a couple of odd things for us. Susan On Mon, Nov 11, 2013 at 3:45 PM, L G Robinson n...@ncsu.edu wrote: ** Thanks Jason. Do you know of a fix? Larry On Mon, Nov 11, 2013 at 4:41 PM, Jason Miller jason.mil...@gmail.com wrote: ** Yes, I have notices this as well. On Mon, Nov 11, 2013 at 1:33 PM, L G Robinson n...@ncsu.edu wrote: ** Hi Folks, Has anyone noticed that the Close Window (Current Window) Active Link operation doesn't work in IE 10.0.9200? Works fine in FF/Chrome/Safari/WUT. Cookies are enabled. Thanks.Larry ARS: 7.6.04 SP3 201201302357 on Solaris 10 on Oracle MT: 8.1.Patch 002 201308272305 Hotfix on Tomcat 6.0.35 on RHL Larry Robinson Remedy Developer / AdministratorNC State University Raleigh, NC _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: How to monitor tomcat?
My 2 cents: Jconsole / VisualVM for Java Psi probe for Tomcat - http://code.google.com/p/psi-probe/ Regards, Michael Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Terje Moglestue Gesendet: Dienstag, 12. November 2013 13:37 An: arslist@ARSLIST.ORG Betreff: How to monitor tomcat? ** Folks, This might be slightly off topic but highly relevant for tomcat users out there. What type of mentoring tools are recommend for tomcat? Our tomcat services keeps stop working and our enterprise team need a tool for monitoring. They asking if I have used Mulesoft? http://tomcat.apache.org/tomcat-7.0-doc/security-howto.html http://www.mulesoft.com/tomcat-security Running Windows 2008, 64 bits with tomcat 6. Thanks, Terje _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann, Martin Krebs, Remco Nieland. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Close Window operation not working on IE 10
Thanks everyone! Very helpful. Larry On Tue, Nov 12, 2013 at 7:57 AM, ravi rai ravira...@hotmail.com wrote: ** *MT_8100_2013SEP27_CU_ALL* Hotfix has the fix for close button and other issues related to IE10 SW00453386 Close button is not working with IE10. Thanks Ravi Rai -- Date: Mon, 11 Nov 2013 16:35:09 -0600 From: suzanpal...@gmail.com Subject: Re: Close Window operation not working on IE 10 To: arslist@ARSLIST.ORG ** I've found Firefox has been my go to choice, whereas before mid-tier I was always an IE user. Very few issues using Firefox that I've found. Susan On Mon, Nov 11, 2013 at 4:07 PM, Jason Miller jason.mil...@gmail.comwrote: ** That is where I am leading... I hadn't started researching it yet. But I just checked two different systems both are MT 8.1.00 201301251157. One system the Close Window works and the other doesn't The one where CW works is using compatibility mode for the site. I can't seem to figure out how to turn compatibility mode for the other site. The icon doesn't show in the address bar and even turning on compatibility mode for all web sites does seem to work for this site so I can prove this actually fixes the issue. Jason On Mon, Nov 11, 2013 at 1:59 PM, Susan Palmer suzanpal...@gmail.comwrote: ** Compatibility mode in IE10 took care of a couple of odd things for us. Susan On Mon, Nov 11, 2013 at 3:45 PM, L G Robinson n...@ncsu.edu wrote: ** Thanks Jason. Do you know of a fix? Larry On Mon, Nov 11, 2013 at 4:41 PM, Jason Miller jason.mil...@gmail.comwrote: ** Yes, I have notices this as well. On Mon, Nov 11, 2013 at 1:33 PM, L G Robinson n...@ncsu.edu wrote: ** Hi Folks, Has anyone noticed that the Close Window (Current Window) Active Link operation doesn't work in IE 10.0.9200? Works fine in FF/Chrome/Safari/WUT. Cookies are enabled. Thanks. Larry ARS: 7.6.04 SP3 201201302357 on Solaris 10 on Oracle MT: 8.1.Patch 002 201308272305 Hotfix on Tomcat 6.0.35 on RHL Larry Robinson Remedy Developer / Administrator NC State University Raleigh, NC _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Examples of Business Technical Services
Hi Jamie, the documentation can give you a first idea... see https://docs.bmc.com/docs/display/public/ac81/Decomposing+a+business+service HTH Rüdiger Von: Jamie jamie.bo...@transamerica.com An: arslist@ARSLIST.ORG Gesendet: 23:25 Montag, 11.November 2013 Betreff: Examples of Business Technical Services Hello List, We are working on an initiative to define our business and technical services for our organization and was curious to see if anyone out there is able to share their organization's services they have designed and how they relate them to requestable service offerings. I'm trying to show others in our organization how other companies have defined theirs and I'm thinking visual examples may be the best way to show this. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding new value in Status Reason field
Hi Neha, there is a description available how to do this: see https://communities.bmc.com/message/89046#89046 I think it is still valid. :) HTH Regards Rüdiger Von: Neha Khandelwal jbpn...@gmail.com An: arslist@ARSLIST.ORG Gesendet: 6:55 Dienstag, 12.November 2013 Betreff: Adding new value in Status Reason field Hi List, Can anyone please assist me with process of adding new values in Sattus Reason field. Through Custom Configuration tab alo, Ia m not able to find link to access form, from which I can add more values into Status Reason field. Thanks in advance. Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Close Window operation not working on IE 10
I received word this morning from the user who was having trouble with IE 10 and Mid-tier that IE 11 appears to work better. I still plan to install *MT_8100_2013SEP27_CU_ALL* Hotfix as mentioned by Ravi Rai. Hope this is helpful. Larry On Tue, Nov 12, 2013 at 8:15 AM, L G Robinson n...@ncsu.edu wrote: Thanks everyone! Very helpful. Larry On Tue, Nov 12, 2013 at 7:57 AM, ravi rai ravira...@hotmail.com wrote: ** *MT_8100_2013SEP27_CU_ALL* Hotfix has the fix for close button and other issues related to IE10 SW00453386 Close button is not working with IE10. Thanks Ravi Rai -- Date: Mon, 11 Nov 2013 16:35:09 -0600 From: suzanpal...@gmail.com Subject: Re: Close Window operation not working on IE 10 To: arslist@ARSLIST.ORG ** I've found Firefox has been my go to choice, whereas before mid-tier I was always an IE user. Very few issues using Firefox that I've found. Susan On Mon, Nov 11, 2013 at 4:07 PM, Jason Miller jason.mil...@gmail.comwrote: ** That is where I am leading... I hadn't started researching it yet. But I just checked two different systems both are MT 8.1.00 201301251157. One system the Close Window works and the other doesn't The one where CW works is using compatibility mode for the site. I can't seem to figure out how to turn compatibility mode for the other site. The icon doesn't show in the address bar and even turning on compatibility mode for all web sites does seem to work for this site so I can prove this actually fixes the issue. Jason On Mon, Nov 11, 2013 at 1:59 PM, Susan Palmer suzanpal...@gmail.comwrote: ** Compatibility mode in IE10 took care of a couple of odd things for us. Susan On Mon, Nov 11, 2013 at 3:45 PM, L G Robinson n...@ncsu.edu wrote: ** Thanks Jason. Do you know of a fix? Larry On Mon, Nov 11, 2013 at 4:41 PM, Jason Miller jason.mil...@gmail.comwrote: ** Yes, I have notices this as well. On Mon, Nov 11, 2013 at 1:33 PM, L G Robinson n...@ncsu.edu wrote: ** Hi Folks, Has anyone noticed that the Close Window (Current Window) Active Link operation doesn't work in IE 10.0.9200? Works fine in FF/Chrome/Safari/WUT. Cookies are enabled. Thanks. Larry ARS: 7.6.04 SP3 201201302357 on Solaris 10 on Oracle MT: 8.1.Patch 002 201308272305 Hotfix on Tomcat 6.0.35 on RHL Larry Robinson Remedy Developer / Administrator NC State University Raleigh, NC _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Request Detail information
Thanks for the answers. Currently, there are Change/Incidents that fulfill the Service Requests. However, we are not pushing the questions to the Notes field. The notes field displays text to click View Service Link for details. When that is clicked it takes the user back to the Request Details. I tried SRD:MultipleQuestionResponse but the return is not linked to the REQ number. I can tell each question has a different instance but those could be grouped however they are not linked to the correct REQ number. The number it has looks like the same format as the REQ number but without the REQ. When I put in an actual REQ number without the REQ in that field I do not get back the questions that are associated with that Service Request. Our end goal is to migrate our Service Requests (and Change, and Incident) to another system. When I pull from SRM:Request I get all the information I need except for the Request Details (which is where the question answers are). At the end of the day, I'd like to be able to pull the Service Request Details (on the request details screen) answers per Service Request as an export for all Service Requests. Thanks for any help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Examples of Business Technical Services
List, We are looking for the same information. We are also looking for the benefits you have experienced by creating both of these services. Best regards, Jenny Holderness AEGON Global Technology, AGT Operations Support Management SR. Information Process Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Monday, November 11, 2013 4:26 PM To: arslist@ARSLIST.ORG Subject: Examples of Business Technical Services Hello List, We are working on an initiative to define our business and technical services for our organization and was curious to see if anyone out there is able to share their organization's services they have designed and how they relate them to requestable service offerings. I'm trying to show others in our organization how other companies have defined theirs and I'm thinking visual examples may be the best way to show this. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to monitor tomcat?
Hello Take a look at this: http://www.javasystemsolutions.com/jss/video/view/MidTier-JMX John -- SSO Plugin for BMC products http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM 2.2 WOI:WorkOrderInterface_Create_WS
Hi everyone, We have a HR application which we will integrate with remedy. We want to be able to create work order from this application through a remedy webwebservice. I am looking at the OOB webservices and can not find one for work orders. The only one I can see is the SRM_RequestInterface_Create_WS. Is this the one to use? If there is one for incidents HPD_IncidentInterface_Create_WS they ought to be one for Work Orders. Do I have to create one using WOI:WorkOrderInterface_Create interface form? Some quick way of doing this? Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 2.2 WOI:WorkOrderInterface_Create_WS
The Work Order is included with the SRM application and is tied to a Service Request. If you want to create a standalone Work Order using a WEB Service you will need to create the form you suggest with the required fields and any other fields you will need and the workflow to push to the OOTB Work Order similar to the way the Incident Create form is used by a WEB Service. -Original Message- From: Frex Popo frexp...@yahoo.fr To: arslist arslist@ARSLIST.ORG Sent: Tue, Nov 12, 2013 10:58 am Subject: SRM 2.2 WOI:WorkOrderInterface_Create_WS ** Hi everyone, We have a HR application which we will integrate with remedy. We want to be able to create work order from this application through a remedy webwebservice. I am looking at the OOB webservices and can not find one for work orders. The only one I can see is the SRM_RequestInterface_Create_WS. Is this the one to use? If there is one for incidents HPD_IncidentInterface_Create_WS they ought to be one for Work Orders. Do I have to create one using WOI:WorkOrderInterface_Create interface form? Some quick way of doing this? Many thanks frex _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 2.2 WOI:WorkOrderInterface_Create_WS
Hi, The answer is yes, the interface form exists but there is no associated Web Service to create directly (not sure why). As you can enable rules to create an associated SR from Work Orders, you can therefore create the associated WS and use in the same way you would for Incident, etc. The interface form however is nowhere near as easy to use as the Incident equivalent and from memory had a number of bugs including not setting the correct value to create an associated SR (even with the rule set). I did use it a couple of years ago (7.6) to create Work Order from BMC Atrium Orchestrator so I can did out the details if required on the values needed. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: 12 November 2013 16:04 To: arslist@ARSLIST.ORG Subject: Re: SRM 2.2 WOI:WorkOrderInterface_Create_WS ** The Work Order is included with the SRM application and is tied to a Service Request. If you want to create a standalone Work Order using a WEB Service you will need to create the form you suggest with the required fields and any other fields you will need and the workflow to push to the OOTB Work Order similar to the way the Incident Create form is used by a WEB Service. -Original Message- From: Frex Popo frexp...@yahoo.fr To: arslist arslist@ARSLIST.ORG Sent: Tue, Nov 12, 2013 10:58 am Subject: SRM 2.2 WOI:WorkOrderInterface_Create_WS ** Hi everyone, We have a HR application which we will integrate with remedy. We want to be able to create work order from this application through a remedy webwebservice. I am looking at the OOB webservices and can not find one for work orders. The only one I can see is the SRM_RequestInterface_Create_WS. Is this the one to use? If there is one for incidents HPD_IncidentInterface_Create_WS they ought to be one for Work Orders. Do I have to create one using WOI:WorkOrderInterface_Create interface form? Some quick way of doing this? Many thanks frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Oracle people change password without warning
Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle people change password without warning
Alan, It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.comwrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle people change password without warning
Yeah, that should be covered by an RFC, so that the process is orderly at least. Rick On Tue, Nov 12, 2013 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Alan, It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.comwrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle people change password without warning
pretty normal procedure when locking down environments,(stigging) can't have a password that does not expire. What ever they set it to, log into outlook and set yourself a reminder, have remedy send an email a couple days before it expires too if you like. so you can then coordinate with dba to change it togethor. mike Date: Tue, 12 Nov 2013 09:50:45 -0700 From: lj.longw...@gmail.com Subject: Re: Oracle people change password without warning To: arslist@ARSLIST.ORG ** Alan,It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.com wrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle people change password without warning
Yes - pretty common process most places I've been too. Best to work with the DBAs and have them do it during a regular patching cycle when (if) you have the system stopped and let the DBAs be responsible for updating it both in Oracle and in the conf file. just save off a copy of the conf file before they go into it so that you have a copy of everything else. - Original Message - From: michael campbell soup...@hotmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, November 12, 2013 11:58:51 AM Subject: Re: Oracle people change password without warning ** pretty normal procedure when locking down environments,(stigging) can't have a password that does not expire. What ever they set it to, log into outlook and set yourself a reminder, have remedy send an email a couple days before it expires too if you like. so you can then coordinate with dba to change it togethor. mike Date: Tue, 12 Nov 2013 09:50:45 -0700 From: lj.longw...@gmail.com Subject: Re: Oracle people change password without warning To: arslist@ARSLIST.ORG ** Alan, It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.com wrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Request Detail information
You will need to use the 'SRInstanceID' field on the SRD:MultipleQuestionResponse records to link to the 'InstanceId' field (hidden on the Debug tab) on the SRM:Request record. Jason On Tue, Nov 12, 2013 at 6:53 AM, Josh remedyd...@gmail.com wrote: Thanks for the answers. Currently, there are Change/Incidents that fulfill the Service Requests. However, we are not pushing the questions to the Notes field. The notes field displays text to click View Service Link for details. When that is clicked it takes the user back to the Request Details. I tried SRD:MultipleQuestionResponse but the return is not linked to the REQ number. I can tell each question has a different instance but those could be grouped however they are not linked to the correct REQ number. The number it has looks like the same format as the REQ number but without the REQ. When I put in an actual REQ number without the REQ in that field I do not get back the questions that are associated with that Service Request. Our end goal is to migrate our Service Requests (and Change, and Incident) to another system. When I pull from SRM:Request I get all the information I need except for the Request Details (which is where the question answers are). At the end of the day, I'd like to be able to pull the Service Request Details (on the request details screen) answers per Service Request as an export for all Service Requests. Thanks for any help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Refresh on Entry Change
Hi All, I have a table field that is starting to have some performance issues. The indexes have been verified and there isn't a very large number of records being searched. When the form is opened I have an active link that refreshes the table. The display properties for the table field has Refresh on Entry Change checked. Looking in the 6.3 Applications - Basic Guide its say on page 246 For table fields, refreshes data when the request in which the table is embedded appears. Enable this mode if users must see the contents of the field whenever they access a request. To reduce performance impact, limit the use of this feature because each refresh causes a database search. I am not sure what this means. If it means I had doing a double search, one by Refresh on Entry Change and one by the active link refresh, please let me know. I have run database logging but only see the active link refresh. ARS 6.3 patch 20 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CEDFAA.E70EE330] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Refresh on Entry Change
Double searching From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 12, 2013 2:39 PM To: arslist@ARSLIST.ORG Subject: Refresh on Entry Change ** Hi All, I have a table field that is starting to have some performance issues. The indexes have been verified and there isn't a very large number of records being searched. When the form is opened I have an active link that refreshes the table. The display properties for the table field has Refresh on Entry Change checked. Looking in the 6.3 Applications - Basic Guide its say on page 246 For table fields, refreshes data when the request in which the table is embedded appears. Enable this mode if users must see the contents of the field whenever they access a request. To reduce performance impact, limit the use of this feature because each refresh causes a database search. I am not sure what this means. If it means I had doing a double search, one by Refresh on Entry Change and one by the active link refresh, please let me know. I have run database logging but only see the active link refresh. ARS 6.3 patch 20 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Dev Studio error
Any ideas how to resolve? I get this when trying to save a filter after modifying a push fields action Thx, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: error-devstudio.jpg
Re: Dev Studio error
Can we all assume that the original screen shot also has a blank message? On Tue, Nov 12, 2013 at 2:12 PM, Martinez, Marcelo A marc...@cpchem.comwrote: ** Any ideas how to resolve? I get this when trying to save a filter after modifying a push fields action Thx, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years error-devstudio.jpg
Re: Dev Studio error
You need to remove the red 'x'. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, November 12, 2013 3:12 PM To: arslist@ARSLIST.ORG Subject: Dev Studio error ** Any ideas how to resolve? I get this when trying to save a filter after modifying a push fields action [cid:image001.jpg@01CEDFBA.6E3F33F0] Thx, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Oracle people change password without warning
I have heard this too but have never seen it happen. I just verified with an 8.1 system. I set the password in the ar.cfg file and restarted. The password is still clear text. What I do when I need to sync up passwords between AR System and the DB is set the password in the DB and in the config file, start the system and then change the password via Server Information. Alan, I am assuming your team is not to know the password? If not why not sit down with the DBAs and have them enter it into the Server Info form (they probably could even remote your PC)? It doesn't require a restart and will keep AR System and the DB in sync. Jason On Tue, Nov 12, 2013 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Alan, It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.comwrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle people change password without warning
Exactly! Set password from the SQL first Put password in clear text in the ar.config Startup Login as admin, go to first screen under database (admin tab) and enter password there apply)... Go look in the at.conf it is now encrypted Sent from my iPhone On Nov 12, 2013, at 19:30, Jason Miller jason.mil...@gmail.com wrote: ** I have heard this too but have never seen it happen. I just verified with an 8.1 system. I set the password in the ar.cfg file and restarted. The password is still clear text. What I do when I need to sync up passwords between AR System and the DB is set the password in the DB and in the config file, start the system and then change the password via Server Information. Alan, I am assuming your team is not to know the password? If not why not sit down with the DBAs and have them enter it into the Server Info form (they probably could even remote your PC)? It doesn't require a restart and will keep AR System and the DB in sync. Jason On Tue, Nov 12, 2013 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Alan, It is my understanding that changing the PW in the conf file, and restarting remedy will re-encrpyt the password once started up...so changing it in the conf file I believe is a valid optionbut honestly, a policy that intentionally takes a service offline because of mandatory without warning password changes sounds a bit insane. On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.com wrote: ** Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Request Detail information
That is exactly what I was looking for. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding new value in Status Reason field
Hi Rüdiger, Thanks For this link. It really helped me to undestand the process. I am still not clear on one point- 1. create new entry in SYS: Status Reason Menu Items Form, using the same information given in the Status_Reason_Hidden My question is, how I will be able to access form SYS:Status Reason Menu Items through ITSM URL application (BMC ITSM 7.6). I do not find any direct link to open this form through application. Is this approach I should follow to open this form in new mode. 1. Edit Entry Point property of this form, to make it accissible through Application List of Home Page. Thanks in advance. Regards Neha Khandelwal On Tue, Nov 12, 2013 at 7:41 PM, Rüdiger Tams ruedi...@tams.de wrote: ** Hi Neha, there is a description available how to do this: see https://communities.bmc.com/message/89046#89046 I think it is still valid. :) HTH Regards Rüdiger *Von:* Neha Khandelwal jbpn...@gmail.com *An:* arslist@ARSLIST.ORG *Gesendet:* 6:55 Dienstag, 12.November 2013 *Betreff:* Adding new value in Status Reason field Hi List, Can anyone please assist me with process of adding new values in Sattus Reason field. Through Custom Configuration tab alo, Ia m not able to find link to access form, from which I can add more values into Status Reason field. Thanks in advance. Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error in email logs...resulting in email loss
Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo SEVERE: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the
