Re: ARERR 9350

[Karthik]

i have seen that this happens when there is problem in the network
configuration at the load balancer level. Can you ask your network team to
recheck the configuration and make sure that there is no packet loss?

- Karthik


On 8 January 2014 13:10, Suresh Loganathan  wrote:

> **
>
> using 1 load balancer. 4 AR Services and 3 mid tier services are used.
>
> Regards,
>
> Suresh L
> On Jan 8, 2014 12:59 PM, "Karthik"  wrote:
>
>> **
>> please post the environment details and any load balancer in use?
>>
>>
>> On 8 January 2014 12:58, Suresh Loganathan  wrote:
>>
>>> **
>>>
>>> Hi Team,
>>>
>>> When i am using remedy thay time getting  "Network protocol/data error
>>> when performing data operatipn. please contact to admin ARERR 9350".
>>>
>>> Remedy version:8.1
>>>
>>> Kindly help to resolve this issue.
>>>
>>> Regards,
>>>
>>> Suresh L.
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>> - Karthik
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
- Karthik

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SSL cert Import Error: keytool error: java.lang.Exception: Input not an X.509 certificate

[Andro WC]

Hi, try upgrading your JDK and run the command..your keytool may be an old 
one..otherwise try openssl!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARERR 9350

[Suresh Loganathan]

using 1 load balancer. 4 AR Services and 3 mid tier services are used.

Regards,

Suresh L
On Jan 8, 2014 12:59 PM, "Karthik"  wrote:

> **
> please post the environment details and any load balancer in use?
>
>
> On 8 January 2014 12:58, Suresh Loganathan  wrote:
>
>> **
>>
>> Hi Team,
>>
>> When i am using remedy thay time getting  "Network protocol/data error
>> when performing data operatipn. please contact to admin ARERR 9350".
>>
>> Remedy version:8.1
>>
>> Kindly help to resolve this issue.
>>
>> Regards,
>>
>> Suresh L.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> - Karthik
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARERR 9350

[Karthik]

please post the environment details and any load balancer in use?


On 8 January 2014 12:58, Suresh Loganathan  wrote:

> **
>
> Hi Team,
>
> When i am using remedy thay time getting  "Network protocol/data error
> when performing data operatipn. please contact to admin ARERR 9350".
>
> Remedy version:8.1
>
> Kindly help to resolve this issue.
>
> Regards,
>
> Suresh L.
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
- Karthik

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ARERR 9350

[Suresh Loganathan]

Hi Team,

When i am using remedy thay time getting  "Network protocol/data error when
performing data operatipn. please contact to admin ARERR 9350".

Remedy version:8.1

Kindly help to resolve this issue.

Regards,

Suresh L.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SQL Stealing all of CPU

[Misi Mladoniczky]

Hi,

The amount of parallel activity is controlled by the number of list/fast
threads you have configured for your system.

I would turn on my ESCL/API/FLTR/SQL logs and check what kind of activity is
going on.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi All - my DBA is complaining that my QA/Test/UAT server is trying to
> steal all the CPU of the database server.  Any ideas how I can limit how
> much my system tries to do in parallel?
>
>
>
> ARS 7.6.4 SP 4
>
> ITSM 7.6.4 SP 4
>
> RKM 7.6.4 SP 4
>
> SLM 7.6.4 SP 1
>
> Window 2008 - 64 Bit
>
> MS SQ 2005 SP 3
>
> IIS/Tomcat
>
> MidTier 7.6.4 SP 5 HotFix 11/13/13
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Relationship between ARServer/Mid Tier and Database

[Misi Mladoniczky]

Hi,

MidTier does not connect directly to the database at all.

It uses the ARAPI to connect to the AR Server who handles all connections to
the database using a single predefined login name.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi List,
>
> Curious to know how AR Server/Mid Tier  interacts with Database ? I mean what
> method does it use ? Is it used SQL Server or any ODBC driver or any other
> method to interact with database ?
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Relationship between ARServer/Mid Tier and Database

[Karthik]

If you have access to online or PDF documentation of ARS basics guide, it
details the way everything works together. I suggest you go through that.

- Karthik
On Jan 7, 2014 10:13 PM, "Sweety"  wrote:

> Hi List,
>
> Curious to know how AR Server/Mid Tier  interacts with Database ? I mean
> what method does it use ? Is it used SQL Server or any ODBC driver or any
> other method to interact with database ?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BO and Analytics

[Karthik]

To add on, analytics provides numerous OOB reports on various modules of
ITSM which would have to build from scratch otherwise.

- Karthik
On Jan 8, 2014 1:50 AM, "Roger Justice"  wrote:

> ** Analytics the the BMC Name that includes the ARS/other BMC Universes
> that BO needs to be able to create reports. Also Analytics includes BO that
> has a limited use license that only allows BMC Universes to be used.
>
>
> -Original Message-
> From: patrick zandi 
> To: arslist 
> Sent: Tue, Jan 7, 2014 2:57 pm
> Subject: Re: BO and Analytics
>
> **
>I believe they do the same things, however it is who is using the
> application that makes the diff...
>  ANA is basically analytical reporting -- it can email and post to
> sharepoint reports.. as well. (nice feature)..
>  ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is
> for reporting with pretty formats.. etc Like ANA but does not email or
> sharepoint them.
>  Also CR can be used on the web for web based reporting as well.
>  There are alot of minor differences, but with CR developer you can also
> just create an RPT and plop it into the report form and anyone can use it
> with the usertool.. Crystal reports viewer application (desktop app) can
> use it too...
>  just depends who and for what are you using it.
>
>  IMHO
>
>
> On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi  wrote:
>
>> https://communities.bmc.com/thread/30501   might be where you want to go.
>>
>>
>> On Tue, Jan 7, 2014 at 2:47 PM, Sweety  wrote:
>>
>>> Hi Experts,
>>>
>>> I heard that BO can be used for reporting then why do we need BMC
>>> Analytics ?
>>>
>>> How Analytics is different than BO ? How they are related to each other ?
>>>
>>> What is the role of BO in BMC Analytics ?
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>>
>>
>>  --
>> Patrick Zandi
>>
>
>
>
> --
> Patrick Zandi
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SQL Stealing all of CPU

[Pargeter, Christie :CO IS]

This is my QA environment...it is already slow so might not be that
different.  How would I limit my thread?

 

Christie Pargeter  | Sr Technical Analyst | tel 503-415-5149

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, January 07, 2014 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Stealing all of CPU

 

** 

You could limit your thread, or your dba could set your user account as
limited, but anything you do well impact the performance of your remedy
instance.

On Jan 7, 2014 4:44 PM, "Pargeter, Christie :CO IS" 
wrote:

** 

Hi All - my DBA is complaining that my QA/Test/UAT server is trying to
steal all the CPU of the database server.  Any ideas how I can limit how
much my system tries to do in parallel?

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005 SP 3

IIS/Tomcat

MidTier 7.6.4 SP 5 HotFix 11/13/13

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SQL Stealing all of CPU

[LJ LongWing]

You could limit your thread, or your dba could set your user account as
limited, but anything you do well impact the performance of your remedy
instance.
On Jan 7, 2014 4:44 PM, "Pargeter, Christie :CO IS" 
wrote:

> **
>
> Hi All – my DBA is complaining that my QA/Test/UAT server is trying to
> steal all the CPU of the database server.  Any ideas how I can limit how
> much my system tries to do in parallel?
>
>
>
> ARS 7.6.4 SP 4
>
> ITSM 7.6.4 SP 4
>
> RKM 7.6.4 SP 4
>
> SLM 7.6.4 SP 1
>
> Window 2008 – 64 Bit
>
> MS SQ 2005 SP 3
>
> IIS/Tomcat
>
> MidTier 7.6.4 SP 5 HotFix 11/13/13
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SQL Stealing all of CPU

[Pargeter, Christie :CO IS]

Hi All - my DBA is complaining that my QA/Test/UAT server is trying to
steal all the CPU of the database server.  Any ideas how I can limit how
much my system tries to do in parallel?

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005 SP 3

IIS/Tomcat

MidTier 7.6.4 SP 5 HotFix 11/13/13

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure on consuming web service

[Grooms, Frederick W]

Can you see any errors on the external server end?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of lisa bumshteyn
Sent: Tuesday, January 07, 2014 11:38 AM
To: arslist@ARSLIST.ORG
Subject: javax.net.ssl.SSLHandshakeException: Received fatal alert: 
handshake_failure on consuming web service

**
Hi Listers,

Was hoping someone could help me out with this error. Unfortunately I'm not 
able to download SoapUI or the like to test it out with a 3rd party tool, as 
the company does not allow it. Steps that were already done:
1. Certificates (primary and intermediary) imported into keystore
2. Keystore is references within armonitor.cfg


The exterrnal server (as well as ours) is configured to work with SSL and 
require client certificates. I've tried to research the error on BMC support as 
well as on the web but couldn't find much information. The error of course 
appears in error and javaplugin logs. any help would be appreciated.

Thanks



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basics of SRM

[Tauf Chowdhury]

Inimitable... Hmmm.. I like that. :)
SRM 8.1 is really cool. Love the "Actions" feature of allowing active link type 
of functionality and no restrictions on conditions. 

Sent from my iPhone

> On Jan 7, 2014, at 4:04 PM, "Boyd, Rebecca"  wrote:
> 
> **
> SRM - Service Request Management
> 
> It's self service for your customers. They can use it to submit requests 
> instead of calling or emailing.
> 
> AOT - Application Object Template
> PDT - Process Definition Template
> SRD - Service Request Definition
> 
> Incident, Change, Work Orders
> 
> If you want to kick start your learning be prepared to be kicked. It's not an 
> intuitive process.
> 
>  The inimitable  Tauf Chowdhury taufc...@gmail.com> once wrote on this very 
> listserv:
> 
>> ..  here's all ya need to know about SRM in a few lines instead of 4.5 
>> days:
>> Step 1. Create Application Template
>> Step 2. Create AOT
>> Step 3. Create PDT
>> Step 4. Create SRD
>> Step 5. Create your questions
>> Step 6. Map your variables.
>> Step 7. (Optional) Give entitlements
>> Step 8. Enable Online!
>> Step 9. Pat yourself on the back if it is actually visible and works the 
>> first time around. :)
> 
> For step 1 I'd start with an incident template.
> 
> Search BMC Communities, YouTube, etc for SRM videos. There's a couple of 
> helpful ones out there.
> 
>  
> 
> 
>> On Tue, Jan 7, 2014 at 11:39 AM, Sweety  wrote:
>> Hi List,
>> 
>> Can you help me to understand some points in SRM ?
>> 
>> What is SRM ?
>> Why there is a need of SRM?
>> What are AOT, PDT and SRDs ?
>> With what all applications it can be integrated ?
>> How can I kick start and learn SRM ?
>> 
>> I will appreciate your time and inputs.
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> 
> 
> 
> -- 
> Rebecca Boyd
> Application Administrator
> Wake Forest University
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basics of SRM

[Boyd, Rebecca]

SRM - Service Request Management

It's self service for your customers. They can use it to submit requests
instead of calling or emailing.

AOT - Application Object Template
PDT - Process Definition Template
SRD - Service Request Definition

Incident, Change, Work Orders

If you want to kick start your learning be prepared to be kicked. It's not
an intuitive process.

 The inimitable  Tauf Chowdhury taufc...@gmail.com> once wrote on this very
listserv:

..  here's all ya need to know about SRM in a few lines instead of 4.5
> days:
> Step 1. Create Application Template
> Step 2. Create AOT
> Step 3. Create PDT
> Step 4. Create SRD
> Step 5. Create your questions
> Step 6. Map your variables.
> Step 7. (Optional) Give entitlements
> Step 8. Enable Online!
> Step 9. Pat yourself on the back if it is actually visible and works the
> first time around. :)


For step 1 I'd start with an incident template.

Search BMC Communities, YouTube, etc for SRM videos. There's a couple of
helpful ones out there.




On Tue, Jan 7, 2014 at 11:39 AM, Sweety  wrote:

> Hi List,
>
> Can you help me to understand some points in SRM ?
>
> What is SRM ?
> Why there is a need of SRM?
> What are AOT, PDT and SRDs ?
> With what all applications it can be integrated ?
> How can I kick start and learn SRM ?
>
> I will appreciate your time and inputs.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Rebecca Boyd
Application Administrator
Wake Forest University

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basics of SRM

[Sanford, Claire]

http://www.bmc.com/products/offering/Service-Request-Management.html

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, January 07, 2014 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Basics of SRM

Hi List,

Can you help me to understand some points in SRM ?
 
What is SRM ?
Why there is a need of SRM?
What are AOT, PDT and SRDs ?
With what all applications it can be integrated ?
How can I kick start and learn SRM ?
 
I will appreciate your time and inputs.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BO and Analytics

[Roger Justice]

Analytics the the BMC Name that includes the ARS/other BMC Universes that BO 
needs to be able to create reports. Also Analytics includes BO that has a 
limited use license that only allows BMC Universes to be used.



-Original Message-
From: patrick zandi 
To: arslist 
Sent: Tue, Jan 7, 2014 2:57 pm
Subject: Re: BO and Analytics


** 



I believe they do the same things, however it is who is using the application 
that makes the diff...   

ANA is basically analytical reporting -- it can email and post to sharepoint 
reports.. as well. (nice feature)..

ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for 
reporting with pretty formats.. etc Like ANA but does not email or sharepoint 
them.

Also CR can be used on the web for web based reporting as well. 

There are alot of minor differences, but with CR developer you can also just 
create an RPT and plop it into the report form and anyone can use it with the 
usertool.. Crystal reports viewer application (desktop app) can use it too... 

just depends who and for what are you using it.


IMHO




On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi  wrote:

https://communities.bmc.com/thread/30501   might be where you want to go.





On Tue, Jan 7, 2014 at 2:47 PM, Sweety  wrote:

Hi Experts,

I heard that BO can be used for reporting then why do we need BMC Analytics ?

How Analytics is different than BO ? How they are related to each other ?

What is the role of BO in BMC Analytics ?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"





-- 
Patrick Zandi 




-- 
Patrick Zandi 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BO and Analytics

[patrick zandi]

I believe they do the same things, however it is who is using the
application that makes the diff...
ANA is basically analytical reporting -- it can email and post to
sharepoint reports.. as well. (nice feature)..
ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for
reporting with pretty formats.. etc Like ANA but does not email or
sharepoint them.
Also CR can be used on the web for web based reporting as well.
There are alot of minor differences, but with CR developer you can also
just create an RPT and plop it into the report form and anyone can use it
with the usertool.. Crystal reports viewer application (desktop app) can
use it too...
just depends who and for what are you using it.

IMHO


On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi  wrote:

> https://communities.bmc.com/thread/30501   might be where you want to go.
>
>
> On Tue, Jan 7, 2014 at 2:47 PM, Sweety  wrote:
>
>> Hi Experts,
>>
>> I heard that BO can be used for reporting then why do we need BMC
>> Analytics ?
>>
>> How Analytics is different than BO ? How they are related to each other ?
>>
>> What is the role of BO in BMC Analytics ?
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BO and Analytics

[patrick zandi]

https://communities.bmc.com/thread/30501   might be where you want to go.


On Tue, Jan 7, 2014 at 2:47 PM, Sweety  wrote:

> Hi Experts,
>
> I heard that BO can be used for reporting then why do we need BMC
> Analytics ?
>
> How Analytics is different than BO ? How they are related to each other ?
>
> What is the role of BO in BMC Analytics ?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

BO and Analytics

[Sweety]

Hi Experts,
 
I heard that BO can be used for reporting then why do we need BMC Analytics ?
 
How Analytics is different than BO ? How they are related to each other ?
 
What is the role of BO in BMC Analytics ?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 7.5 SSO Plug-ins

[Grooms, Frederick W]

It might help to know a few things.

Are you using the User Tool?
Are you using Mid-Tier?
What OS is your server?
What web server platform is your Mid-Tier on?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Buchanan
Sent: Monday, January 06, 2014 3:26 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 SSO Plug-ins

Hello,

I thought I would reach out here for some insight and see if any of you have 
experience with Single Sign-On functionality with Remedy 7.5 There are some 
Plug-ins floating around out there, but the ones I have found I have not had 
any luck with. According to BMC these plug-ins while functional are not 
technically supported, but there is a very high demand for this functionality 
in my organization so I was going to do some testing with them, but I have yet 
to find any plug-ins that have been successful.

Have any of you found a reliable place to get these or done the same with your 
7.5 environments? Any tips, tricks, advice or information would be extremely 
helpful. Thank you!

Tim




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[pritch]

I wonder if the new owners would provide a keynote speaker (or a panel 
discussion)?  

- Original Message -
From: "LJ LongWing" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 7, 2014 12:34:05 PM
Subject: Re: BMC User Conference, Oct. 13-16 in Orlando

** 
Yes, BMC is taking ownership of the event again.  It was announced at last 
years WWRUG event. 



On Tue, Jan 7, 2014 at 10:32 AM, Jamie < jamie.bo...@transamerica.com > wrote: 


Just got an email for a BMC User Conference from Oct. 13-16 in Orlando, FL.  Is 
this going to replace the WWRUG event? 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
"Where the Answers Are, and have been for 20 years" 

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[Jamie]

Below is the full information that was within the Email:

Start making your plans to attend the BMC GLOBAL USER event in Orlando, 
Florida, at the Swan and Dolphin Resort. Join experts and peers at the premier 
IT management conference, to connect around the latest trends, innovations and 
solutions from mainframe, to cloud, to mobile. This three day conference will 
emphasize intensive training and education, professional networking and 
strategic insights from BMC product experts, executives and industry luminaries.
Registration opens in May, so please plan to take advantage of the early bird 
registration discount and special hotel rates at Swan and Dolphin Resort. 
Important announcements will happen in the new year including the new 
conference name, agenda and sponsorship opportunities.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[pritch]

I think it said May.

- Original Message -
From: "Saji Philip" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 7, 2014 12:38:38 PM
Subject: Re: BMC User Conference, Oct. 13-16 in Orlando

** 

When will registration open? 
On Jan 7, 2014 11:34 AM, "LJ LongWing" < lj.longw...@gmail.com > wrote: 


** 
Yes, BMC is taking ownership of the event again.  It was announced at last 
years WWRUG event. 



On Tue, Jan 7, 2014 at 10:32 AM, Jamie < jamie.bo...@transamerica.com > wrote: 


Just got an email for a BMC User Conference from Oct. 13-16 in Orlando, FL.  Is 
this going to replace the WWRUG event? 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
"Where the Answers Are, and have been for 20 years" 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[Jamie]

Thanks LJ.  That's what I had heard, but wanted to make sure.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[Saji Philip]

When will registration open?
On Jan 7, 2014 11:34 AM, "LJ LongWing"  wrote:

> **
> Yes, BMC is taking ownership of the event again.  It was announced at last
> years WWRUG event.
>
>
> On Tue, Jan 7, 2014 at 10:32 AM, Jamie wrote:
>
>> Just got an email for a BMC User Conference from Oct. 13-16 in Orlando,
>> FL.  Is this going to replace the WWRUG event?
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure on consuming web service

[lisa bumshteyn]

Hi Listers,

Was hoping someone could help me out with this error. Unfortunately I'm not
able to download SoapUI or the like to test it out with a 3rd party tool,
as the company does not allow it. Steps that were already done:
1. Certificates (primary and intermediary) imported into keystore
2. Keystore is references within armonitor.cfg


The exterrnal server (as well as ours) is configured to work with SSL and
require client certificates. I've tried to research the error on BMC
support as well as on the web but couldn't find much information. The error
of course appears in error and javaplugin logs. any help would be
appreciated.

Thanks

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC User Conference, Oct. 13-16 in Orlando

[LJ LongWing]

Yes, BMC is taking ownership of the event again.  It was announced at last
years WWRUG event.


On Tue, Jan 7, 2014 at 10:32 AM, Jamie  wrote:

> Just got an email for a BMC User Conference from Oct. 13-16 in Orlando,
> FL.  Is this going to replace the WWRUG event?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

BMC User Conference, Oct. 13-16 in Orlando

[Jamie]

Just got an email for a BMC User Conference from Oct. 13-16 in Orlando, FL.  Is 
this going to replace the WWRUG event?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Relationship between ARServer/Mid Tier and Database

[Grooms, Frederick W]

MidTier does not interact with the database, it interacts with the ARS Server.

As for ARS Server ... You would not connect to an Oracle database the exact 
same way you connect to a DB2 and you don't connect to MS SQL Server from a Sun 
Solaris SPARC system at all.   Suffice it to say that the ARS Server uses a 
native method related to the platform/database connected to.   The requirements 
for which platform connects to which databases (and clients needed) are in the 
Compatibility Matrix.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, January 07, 2014 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Relationship between ARServer/Mid Tier and Database

Hi List,

Curious to know how AR Server/Mid Tier  interacts with Database ? I mean what 
method does it use ? Is it used SQL Server or any ODBC driver or any other 
method to interact with database ?



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Relationship between ARServer/Mid Tier and Database

[Sweety]

Hi List,

Curious to know how AR Server/Mid Tier  interacts with Database ? I mean what 
method does it use ? Is it used SQL Server or any ODBC driver or any other 
method to interact with database ?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Basics of SRM

[Sweety]

Hi List,

Can you help me to understand some points in SRM ?
 
What is SRM ?
Why there is a need of SRM?
What are AOT, PDT and SRDs ?
With what all applications it can be integrated ?
How can I kick start and learn SRM ?
 
I will appreciate your time and inputs.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Menu Question

[Brittain, Mark]

HI All,

The answer to this is probably real simple. On the HPD:Help Desk form Assigned 
Group menu, the menu cascades Company > Organization > Support Group. On the 
Work Order this is three different fields.  Tasks are also set up that way (3 
fields).

I have compared the CTM:SGP:SupportGroup3-Q menu used on the Help Desk and the 
WOI:WOI:WOMgr-Grp-Q menu and I am not seeing how one menu cascades and the 
other does not. What am I missing?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[cid:image001.gif@01CF0B9B.B7ABCDC0]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

Re: BMC Analytics

[patrick zandi]

you mean do comparisons and delta's between to differing types of
systems... not that I know of. (I might be wrong, but I cannot remember
seeing that).

but you could import the CSV file to a form inside remedy ARS and then do
any reporting system can do that. -- just a thought..

Analytics is for like a Analyst wanting specific details.  12K foot level
reporting
If you need heavy reporting, then I would recommend you stick with CR
custom creations (putting them into the report form), or get CR Server...

IMHO


On Tue, Jan 7, 2014 at 11:02 AM, Kathy Morris wrote:

> **
>
> Hi,
>
>
>
> Does Business Analytics compare what is in a Remedy table against similar
> attributes in a .CSV file?
>
> For example if login ID is in the Remedy table, and in the .CSV file?
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

BMC Analytics

[Kathy Morris]

Hi,

 

Does Business Analytics compare what is in a Remedy table against similar
attributes in a .CSV file?

For example if login ID is in the Remedy table, and in the .CSV file?


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARERR 8958 The Date Value is Invalid

[Ramesh Alla]

I guess, the business time segments related to this specific support group have 
invalid dates?

Date: Fri, 3 Jan 2014 15:27:46 +
From: mm3...@att.com
Subject: Re: ARERR 8958 The Date Value is Invalid
To: arslist@ARSLIST.ORG

**








Have you checked the field type to see if it is valid?
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org]
On Behalf Of uday kiran

Sent: Thursday, January 02, 2014 1:34 PM

To: arslist@arslist.org

Subject: ARERR 8958 The Date Value is Invalid
 
** 

Hi Team, 

 


I am seeing ARERR 8985 The Date Value is Invalid Error while re-assigning an 
incident to a specific Support Group. 


 


It is giving error only for a specific support group . 


 


CLM:Measurement:ReqProcOverallStartTime   filter is not giving the right 
answer. 


 


Remedy 7.1


 


Any Ideas on how to resolve this issue?


 


Regards,


Uday 


_ARSlist: "Where the Answers Are" and have been for 20 years_




_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"