Choose Russian Language (For View And Data) During Installation Process ARS 7.6.04.
Hi, friends, I know that BMC Remedy Action Request System 7.6.04 'support' Russian language, but when I install it I don't see this Item on Localized Views and Data form during installation process... Thanks in advance, Andrey Blednykh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy service health check.
Suresh, You might want to check out a tool published on BMC Community for monitoring AR System. https://communities.bmc.com/docs/DOC-20770 Thanks Vijai From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: 04 February 2014 22:10 To: arslist@ARSLIST.ORG Subject: Re: Remedy service health check. ** Fred, I am using Remedy 8.1 version. OS windows server 2012. On Feb 4, 2014 8:24 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** What OS are you on? On Linux I haven't had to restart the Remedy services in 5 months (and that was only for hardware work) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Tuesday, February 04, 2014 4:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy service health check. ** Team, Do we have any check list to maintain the remedy service will up with out facing any issues. Present, we have prepared the list monthly activities for remedy service. 1. Restart the remedy services monthly once. 2. before restart take a back up logs for ARS and mid tier. etc., Like wise we need the check lists . Can any of you share your thoughts. Regards,j Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Namesake View Question
Hi All, If I add a panel and a button to a form does this cause the namesake view to be deleted and recreated? I am thinking it does not but want to be sure. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF234E.654362D0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please
Status Reason field synchronization between HPD:Help Desk and HPD:IncidentInterface
Hello List, Again I need your assistance in following issue- 1. On HPD:Help Desk form, under field Status_Reason_Hidden I have added few more selection values. 2. Join form HPD:IncidentInterface, Status_Reason field is referred from Status_Reason_Hidden field of its base form HPD:Help Desk Form. 3. Status Reason field of Join form HPD:IncidentInterface does not get updated for its new values from Status_Reason_Hidden field of HPD:Help Desk form. ( I assumed if we add new values in field of base form, it gets updated automatically in the same field of Join form also). 4. I tried to delete field Status_Reason from HPD:IncidentInterface form so that I can again add it from base form HPD:Help Desk, but it is not getting deleted. I am not sure why, is it because this field is referred in the webservice created on form HPD:IncidentInterface form? Can someone please assist me as how to get Status Reason field values in sync between HPD:Help Desk and HPD:IncidentInterface forms? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Choose Russian Language (For View And Data) During Installation Process ARS 7.6.04.
Hi Andrey! What OS are you installing to? And what database? If that's Windows/MS SQL, the server OS should be localized, and Russian MUI should be installed. Best case is if you're using the Russian version from the very beginning. Regards, Dmitry Baryshnikov On Fri, Feb 7, 2014 at 2:58 AM, Andrey Blednykh blednyk...@mail.ru wrote: ** Hi, friends, I know that BMC Remedy Action Request System 7.6.04 'support' Russian language, but when I install it I don't see this Item on Localized Views and Data form during installation process... Thanks in advance, Andrey Blednykh _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fw:
Hmm. I suspect this was not really checked by any antivirus/malware programs. On Feb 7, 2014, at 6:08 AM, James Smith smithjf_m...@yahoo.com wrote: Hi! I advise link http://oresundsambulans.se/_the.best.this.week.on.Youtube.Com?qyxere === Sent: Fri, 7 Feb 2014 4:59:43 Checked: Secure Link Norton™ Internet Security ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Regarding the caught exception errors, we've noticed 2 issues. One is the cache issue (which only happens to some users) and the other is a compatibility issue with IE9 and IE10. I've seen probably 20 or 30 various caught exception errors. There is one specifically related to the compatibility issue. That error is Caught exception :Unable to get value of the property 'nodeType': object is null or undefined. The only difference between that error and the other cache related errors is 'nodetype'. When we see that 'nodetype' error, we send the users instructions on how to run in compatibility mode. If it's a different Caught exception error, we have to clear the cache. I'm curious if others have noticed something different. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, February 07, 2014 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Based on an earlier email in this thread the first thing I would try in your situation would be to upgrade Tomcat. I can confirm that the upgrade I did to Tomcat a few nights ago helped in my organization. It didn't resolve everything as we were able to get a weird random HTTP 500 error (which required the user to clear his browser cache) but that is much more rare than the Caught Exception errors or the Tomcat crashes that we were getting before. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Thanks for the tip. I will look in to doing that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** Based on an earlier email in this thread the first thing I would try in your situation would be to upgrade Tomcat. I can confirm that the upgrade I did to Tomcat a few nights ago helped in my organization. It didn't resolve everything as we were able to get a weird random HTTP 500 error (which required the user to clear his browser cache) but that is much more rare than the Caught Exception errors or the Tomcat crashes that we were getting before. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal
Re: Namesake View Question
I'm not sure about a panel and button as those are not real fields (fields able to be populated with data in the database). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, February 06, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Namesake View Question ** Hi All, If I add a panel and a button to a form does this cause the namesake view to be deleted and recreated? I am thinking it does not but want to be sure. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Tony, We are on the latest Hot Fix and still not working. Our only solution for now is to tell our customer to revert to IE8 for now until we have a fix in place. BMC is telling us they have their top engineer on our particular issue looking at all our logs, def files etc. We have had many webex with the support team. We are now setting up a webex with that top engineer. One thing that kind of work for us is to clear the cookies since clearing the cache and compatibility mode doesn't work. That doesn't fix the entire issue but partially makes it workable. Thank you, Pascale Sterrett tony.r...@bt.com Sent by: arslist@ARSLIST.ORG 02/07/2014 03:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Subject Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Shawn: The http 500 error is caused by the application crashing. Tomcat will write the stack trace to localhost.log and typically to the screen too. If you search your log files for exception, you probably have lots. Our lives, debugging SSO issues, is often made tough through log files that are literally an ocean of exceptions (usually from the over-engineered cache). The Caught Exception problem seems to be a catch all piece of Javascript, effectively swallowing all the evidence required to fix the core fault in the Javascript. It looks like someone added this catch all, and now BMC support is flooded with quality issues, but can not reproduce them as the evidence (stack trace, stack contents, item of workflow being executed) is lost. The poster who deletes the cache on startup provides interesting feedback on the Mid Tier cache. I literally don't understand why it exists on disc given Mid Tier crawls ITSM, bringing Tomcat to a standstill, for 30minutes after Tomcat starts. The idea of a cache is to avoid refetching data! :) I have looked at how I can rewrite the caching but the problems go too deep into Mid Tier. I put some tracing around it and discovered, in places, Mid Tier is loading all the fields on a form and then not using them. I concluded that without source code, I couldn't make the cache work efficiently. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Thanks for the tips. My users are sick of hearing me tell them to clear their cahce, its the new Switch it Off Switch it On line. Not many of my users left on IE 8 at this stage and no chance of them reverting, I am having trouble telling them not to go to IE 11. Out of interest at what stage do people get the error? For me it seems to happen most when loading tables - the work info table in Incident form for example. Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fw:
Fascinating URL nonetheless. Looks like an ambulance service for a body of water? Might exist. Fits into the Friday humour category. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: February 7, 2014 6:54 AM To: arslist@ARSLIST.ORG Subject: Re: Fw: Hmm. I suspect this was not really checked by any antivirus/malware programs. On Feb 7, 2014, at 6:08 AM, James Smith smithjf_m...@yahoo.com wrote: Hi! I advise link http://oresundsambulans.se/_the.best.this.week.on.Youtube.Com?qyxere === Sent: Fri, 7 Feb 2014 4:59:43 Checked: Secure Link Norton™ Internet Security __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
The bad thing is I need IE 11 to solve a completely separate issue. The issue is my users want an easier way to put a screenshot into a ticket. The current process is: User gets an error in an app. Take a screenshot (PrtScn). Open up Word Paste the screenshot Save the file. Open the help desk web page to create a ticket and enters info needed. We have a button to add attachments, so the user clicks the button and adds the saved word file. Click submit to create the ticket. Since we are on 7.6.04 I figured Hey I can add a Rich Text field to the help desk form for them to paste into. I added the field on Dev and tried it. Take screenshot (PrtScn) Open up dev help desk page in FireFox Select the new screenshot field and paste; Eureka, the printscreen image is there (Found out it is an inline image img src=data:image/png;base64,EncodedImageDataHere alt= ) The problem comes in when I try it with IE. When I paste the screenshot image nothing appears. I open word and paste and the image is there, so I know it is in the buffer. Doing some Google searches I find out IE doesn't support accessing the buffer for anything except text until IE 11. Don't you just love working with computers on some days? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, February 07, 2014 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) Thanks for the tips. My users are sick of hearing me tell them to clear their cahce, its the new Switch it Off Switch it On line. Not many of my users left on IE 8 at this stage and no chance of them reverting, I am having trouble telling them not to go to IE 11. Out of interest at what stage do people get the error? For me it seems to happen most when loading tables - the work info table in Incident form for example. Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are on custom application so it is different for us. But it is happening an open window action. Our users open a main form. select an option from a menu and that triggers a Window Open. That is when they get that error. In our case, the error does mention Global fields, but BMC doesn't think it has anything to do with them... Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Maybe I'm old age :-) but when reading these mails I miss the old somewhat more stable and faster User Tool :-) Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, February 7, 2014 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I miss the user tool too ... but I find the speed of mid-tier is faster. Although we're not using ITSM so that may be a factor. I'm just learning to really dislike browsers! On Fri, Feb 7, 2014 at 2:29 PM, Francois Seegers franco...@blueturtle.co.za wrote: Maybe I'm old age :-) but when reading these mails I miss the old somewhat more stable and faster User Tool :-) Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, February 7, 2014 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Java developer (real not remedy related)
Folks: JAVA. Job We have a need for an experienced Java Developer. The project is located in Falls Church, VA / D.C. The job description is below. Position Description: The Java J2EE Developer designs, develops, implements, and supports the web-based application using Java technologies for the Department of Homeland Security. Other tasks include collaborating with others in analyzing requirements to ensure clients needs and expectations are met. Requirements 6 + years of experience developing Java J2EE applications 3+ years of experience in Spring, Struts, Hibernate frameworks Experience in application servers such as WebSphere, WebLogic are required Strong experience developing enterprise Java J2EE solutions using best practices Excellent communication skills, both written and verbal Federal government contracting experience preferred Must have the ability to obtain the required government security clearance which requires U.S Citizenship Please let me know if you have any friends you would like to refer. Best Regards, Patrick Zandi Senior Consultant Dev Technology Group, Inc. 1984 Isaac Newton Square West Suite 302 Reston, VA 20190 www.devtechnology.com Direct: 315-335-5200 Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Java developer (real not remedy related)
Sorry send resume to: patrick.za...@devtechnology.com On Feb 7, 2014, at 7:58 PM, Zandi remedy...@gmail.com wrote: Folks: JAVA. Job We have a need for an experienced Java Developer. The project is located in Falls Church, VA / D.C. The job description is below. Position Description: The Java J2EE Developer designs, develops, implements, and supports the web-based application using Java technologies for the Department of Homeland Security. Other tasks include collaborating with others in analyzing requirements to ensure clients needs and expectations are met. Requirements 6 + years of experience developing Java J2EE applications 3+ years of experience in Spring, Struts, Hibernate frameworks Experience in application servers such as WebSphere, WebLogic are required Strong experience developing enterprise Java J2EE solutions using best practices Excellent communication skills, both written and verbal Federal government contracting experience preferred Must have the ability to obtain the required government security clearance which requires U.S Citizenship Please let me know if you have any friends you would like to refer. Best Regards, Patrick Zandi Senior Consultant Dev Technology Group, Inc. 1984 Isaac Newton Square West Suite 302 Reston, VA 20190 www.devtechnology.com Direct: 315-335-5200 Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
