Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Process Designer ITSM 8.1
Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Maxed out List and Fast threads query
Hello ArsGurus, Can someone please advise on how to identify if the list and fast threads have maxed out? I am using the arloganalyzer for the api and SQL logging. regards, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in modifying records in BMC_COMPUTERSYSTEM form
which filter throw out this error: Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) 2014-07-16 11:38 GMT+08:00 shashi gowda shashi.catch...@gmail.com: ** Hi Dinesh, We tried in both forms and experiencing the issue. Regards, Shashi On Tue, Jul 15, 2014 at 9:19 PM, Dinesh Kumar guru...@gmail.com wrote: ** Hi Shashi, From where you are trying to create the CI(Asset form or BMC.CORE:BMC_ComputerSystem form) ? Thanks, Dinesh kumar. On Tue, Jul 15, 2014 at 8:56 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Shashi, Can you please one dummy record from Asset form from Computer System. Take a report from User Tool and check the Class Id field. The Same record will popup into BMC_ComputerSystem from CMDB form. if nothing happen,thn Atrium console and delete the record from Purge job and do the same activity. it will show the record with that class. Regards, Suresh Loganathan On Tue, Jul 15, 2014 at 4:33 PM, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are experiencing an issue while modifying or creating records in to BMC_COMPUTERSYSTEM form. Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) Thanks in advance! Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Maxed out List and Fast threads query
Hi, I did a wwrug talk on this last year. http://www.javasystemsolutions.com/documentation/presentations/investigating-performance-issues-outside-of-workflow.ppt Let me know if you have any questions. Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -- Original Message -- From: Jennifer Varkey sonia_m...@yahoo.co.uk To: arslist@ARSLIST.ORG Sent: 16/07/2014 08:48:48 Subject: Maxed out List and Fast threads query ** Hello ArsGurus, Can someone please advise on how to identify if the list and fast threads have maxed out? I am using the arloganalyzer for the api and SQL logging. regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at
Re: Process Designer ITSM 8.1
Thanks Carl Trying now! Regards JP On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at
Re: Maxed out List and Fast threads query
Sonia, Log Analyzer will give you good stats on average idle time for threads and such, and from there what you want to look for is low idle times...that can be an indication that your threads are being overtaxedDanny's presentation is a good one :)I produced a tool recently that will log into your system and provide you with all of your Queue's and the current threads as well as max configured. http://remedylegacy.com/tools/aplthreadcounter/ On Wed, Jul 16, 2014 at 1:48 AM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: ** Hello ArsGurus, Can someone please advise on how to identify if the list and fast threads have maxed out? I am using the arloganalyzer for the api and SQL logging. regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AssetLifeCycleStatus AST:Attributes in 8.1
We are trying to add a value to Asset Lifecycle Status on Base Element and it results in error: Update Failed: Field does not exist on current form. I understand that status is now held on AST:Attributes in 8.1 and I have updated there, but we keep status in sync between CMDB and AST:Attributes via custom workflow. I have gone through all logs and an unable to determine where the system thinks the field does not exist, has anyone had this problem before and/or have any ideas? Thanks in advance all! Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at
Re: Process Designer ITSM 8.1
Hi, I am sure no one would blame you … _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 15:57 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at
Re: Process Designer ITSM 8.1
So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 15:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at
Re: Process Designer ITSM 8.1
I was looking on the product download patch site. There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, look like you have to download the big installer and apply it. So I will have arserver mid tier on 8.1.01 and the ITSM application on 8.1 Then I will apply the 8.1.01.P1 patches that are available Then maybe it will all work Its enough to make you turn to drink On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson carlbwil...@gmail.com wrote: ** For the full ITSM upgrade? You can upgrade the Mid-Tier only where required, or just apply the Mid-Tier patch to your current setup. However, the Mid-Tier does come as part of the overall installer, so you would need to download this. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 16:13 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 15:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to
Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval
i have a user with this same error. even as an admin i am not abel to advance the change request. i have disabled the transition rules in the SYS:Status Flow Trasition Rules form and still not able to move it forward. anyone have a solution for this? ARS 7.6.04 p4 SQL Server thank you On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote: Check the status transition rules. If there is a record for the users role that goes from status A to status B and is enabled it will give you that error msg. Disabling one of those rules will allow it to go forward if that's what you need. - Original Message - From: Harry amrutha...@gmail.com javascript: To: ars...@arslist.org javascript: Sent: Sunday, April 6, 2014 2:38:11 AM Subject: Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval ** Nop, its Change Management 7.5.01 patch 002. I am wondering in this version we do not have change co-ordinator functional role ? As I'm not sure if a user with change user app permission with change assignee role can move the CRQ ahead from 'scheduled for Review' status to scheduled. (Here is the this error coming) and then only change manager group can move this request to scheduled status. seems this is OOTB behaviour ? thnaks On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: ** Hi All, Any possible solution to fix this error - On change form user is getting below error- ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval Thanks for the help... -Harry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi, PD will work on 8.1 or 8.0 with no issue, you just require the Mid-Tier Hotfix if using the latest PD version 8.3.04 - this does not require you to update the whole ARS/ITSM system. Alternately, you could install a later version of the Mid-Tier that would include the Hot-Fix e.g. 8.1.01. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 16:50 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** I was looking on the product download patch site. There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, look like you have to download the big installer and apply it. So I will have arserver mid tier on 8.1.01 and the ITSM application on 8.1 Then I will apply the 8.1.01.P1 patches that are available Then maybe it will all work Its enough to make you turn to drink On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson carlbwil...@gmail.com wrote: ** For the full ITSM upgrade? You can upgrade the Mid-Tier only where required, or just apply the Mid-Tier patch to your current setup. However, the Mid-Tier does come as part of the overall installer, so you would need to download this. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 16:13 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 15:57 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell
Re: Maxed out List and Fast threads query
This is more of an art than a science, but there's certain science-y parts about it. In the Remedy Admin console, go to the Server Admin page, and add up your total threads under the Max column for fast threads. Repeat for list. Keep these numbers handy. Also, it's worth noting that your minimum numbers should be low - most people have it at 2, but some larger installations go higher. My large implementation I am working on is set to 8 for min, 20 for max for fast threads. We have LOTS of server power though. First, to tell if you have ever maxed out, run our AR Log Analyzer for the time period you have logs for. I prefer to use the example #5 for arwklga command, formatting everthing in HTML. Let's assume you did that. When you open the index.html file, go to the Thread Statistics. Now, count up the # of threads under Fast and repeat for List.These are the threads actually being used by the server. If the number matches your max from your Server Admin, you have maxed out at some time in the log period for that thread type. If it is lower, you did not. That's the answer to your first question. Now, the next obvious question is When do I care if I did max out?. You care that you maxed out when your minimum idle times are very, very low - like under 0.01 seconds and you have maxed out AND your average idle time is very, very low (under 1-2 seconds). At this point you are probably going to be seeing system problems, lockups, annoyed customers, etc. Keep in mind those are my benchmarks based off of the systems I have worked on. I've definitely seen exceptions. When do you want to raise the max threads? Well, not often. If you are maxing out your thread resources you probably need to investigate why, looking at the longest running SQL queries. 9 times out of 10 there's optimization you can do there which will GREATLY clean up your thread statistics. Case in point: Recently one server group was having problems and locking up occasionally. I did some analysis and found that a field on the HPD:Help Desk form was doing a QBE query of %LIKE% (leading and trailing) when really it just needed to be an exact query. Making this change caused a backlog of 55+ second queries to go down to well under one second. Then we went from maxed out threads to much more idle threads. I could have added threads but that would have resulted in more server resources being used, generally known as Crashing the server faster. Also, when you add threads you need to know the max number of connections to the database that are allowed. One of ours is 800. Sounds like a lot, right? Now imagine a server group with 10 AR Servers. That's 80 connections each - which isn't all that many when you consider we have 16 list threads, 20 fast threads, 12 private threads, plus all of the other standard ones. It adds up in a hurry. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jennifer Varkey Sent: Wednesday, July 16, 2014 2:49 AM To: arslist@ARSLIST.ORG Subject: Maxed out List and Fast threads query ** Hello ArsGurus, Can someone please advise on how to identify if the list and fast threads have maxed out? I am using the arloganalyzer for the api and SQL logging. regards, Sonia No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4716 / Virus Database: 3986/7832 - Release Date: 07/10/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Karthick One idea would be to create an AL to hide the Attachment Pool and place the user in the associated permission group. If they need the ability to open/view attachments, you'll need to add additional workflow like a button to become visible that runs an AL process (PERFORM-ACTION-OPEN-ATTACHMENT) Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, July 15, 2014 8:57 PM To: arslist@ARSLIST.ORG Subject: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC recruiting Senior Technical Support Analyst, based in UK
All, BMC are recruiting for a Senior Technical Support Analyst, based out of our Winnersh, UK office, to support the Remedy product set. If you would like more information, please visit our website. http://tinyurl.com/p39q3xg Kind regards Juliet Juliet Hughes Customer Support Manager juliet_hug...@bmc.com phone: (44) 118 9218463 [engage] ***Help Topics*** BMC Product updates - subscribe to Proactive Alerts: http://www.bmc.com/support/my-support-profile Search the BMC Software Knowledge Base: https://kb.bmc.com/infocenter/index?page=home Chat With BMC Support Online: http://www.bmc.com/support/support-news/announcing_chat.html Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities challenges and realize more value from BMC Remedy products. BMC Remedy Service Support Communities include : Remedy Service Desk (Incident Problem Management), Asset Management, Change Release Management, Knowledge Management, Service Request Management, Process Designer, and IT Business Management. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Well installing the 7.5 client and then the 7.6.04 client didn't help so I uninstalled and installed my old 7.1 client into my own directory under C:\Users\ but still haven't resolved the problem. At this point I am just giving up on this and will have to be satisfied with doing a right-click to add attachments. Hopefully we will get the plan to upgrade to 8.1 going soon so I don't have to worry about this. I did also test drag drop into a browser using Gmail as someone suggested on the ARSList and that works fine. I'm convinced it's some sort of permissions problem in writing temp files but can't figure out the workaround. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 15, 2014 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT Good point Fred, I hadn't thought of using a newer version even though I know they are always backwards compatible. If a re-install doesn't help then I'll give 7.6.04 a shot. Thanks, Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 15, 2014 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT (Sorry about that ... I really hate Outlook 2013 and HTML at times ;) You say you are using the 7.1 User Tool. Have you tried the last 7.6 User Tool (which I believe is 7.06.04.05) on your win7 64bit machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 15, 2014 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak). I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 14, 2014 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick -Original Message- On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Company Name change in ITSM 7.6.04...
Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn't propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I'm suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn’t propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I’m suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
I second on that Joe. The only way to successfully update Company or Site info in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard mentioned by Mr. Miller. It will modify whatever company names you want to change in all the ITSM forms and the Atrium CMDB where appropriate with one action. It takes a while, but it gets it done. Good luck with that! On Wednesday, July 16, 2014 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn’t propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I’m suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company'and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%'and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval
This is usually a permission issue as indicated by the error. If the user does not have the Infrastructure Change Manager functional role, they are not allowed to move the change into Scheduled for Approval. Usually, you just have the person in their group that does have that functional role schedule the approval. A regular Change User is not allowed to do it OOTB for versions 7.5 nor 7.6.04. On Wednesday, July 16, 2014 12:03 PM, Tami Palacky tpala...@gmail.com wrote: ** i have a user with this same error. even as an admin i am not abel to advance the change request. i have disabled the transition rules in the SYS:Status Flow Trasition Rules form and still not able to move it forward. anyone have a solution for this? ARS 7.6.04 p4 SQL Server thank you On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote: Check the status transition rules. If there is a record for the users role that goes from status A to status B and is enabled it will give you that error msg. Disabling one of those rules will allow it to go forward if that's what you need. - Original Message - From: Harry amrutha...@gmail.com To: ars...@arslist.org Sent: Sunday, April 6, 2014 2:38:11 AM Subject: Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval ** Nop, its Change Management 7.5.01 patch 002. I am wondering in this version we do not have change co-ordinator functional role ? As I'm not sure if a user with change user app permission with change assignee role can move the CRQ ahead from 'scheduled for Review' status to scheduled. (Here is the this error coming) and then only change manager group can move this request to scheduled status. seems this is OOTB behaviour ? thnaks On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: ** Hi All, Any possible solution to fix this error - On change form user is getting below error- ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval Thanks for the help... -Harry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
That's an 8.0 Wizard isn't it? Is something like that available for 7.6.04? Sure if the documentation of that Wizard, speaks of all the forms it changes, we might be able to use that information to create something for 7.6.04 - assuming that those forms exist on 7.6.04 too, else we may have to rely on SQL to find all forms that have the Company name set to a field and then change it from behind API layer. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 16, 2014 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Company Name change in ITSM 7.6.04... ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn 65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn't propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I'm suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
Fine... I looked it up for you. I was pretty sure it was in 7.6.04 but don't have that version system handy. Pg. 91 of the 7.6.04 Data Management Administration Guide talks about the Data Wizard. Jason On Wed, Jul 16, 2014 at 2:16 PM, Joe D'Souza jdso...@shyle.net wrote: ** That’s an 8.0 Wizard isn’t it? Is something like that available for 7.6.04? Sure if the documentation of that Wizard, speaks of all the forms it changes, we might be able to use that information to create something for 7.6.04 – assuming that those forms exist on 7.6.04 too, else we may have to rely on SQL to find all forms that have the Company name set to a field and then change it from behind API layer. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, July 16, 2014 4:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Company Name change in ITSM 7.6.04... ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn’t propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I’m suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
This was delayed in my spam box. Thanks for confirming it is available in 7.6.04. Jason On Wed, Jul 16, 2014 at 1:47 PM, Ars Lister kp_ars...@yahoo.com wrote: ** I second on that Joe. The only way to successfully update Company or Site info in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard mentioned by Mr. Miller. It will modify whatever company names you want to change in all the ITSM forms and the Atrium CMDB where appropriate with one action. It takes a while, but it gets it done. Good luck with that! On Wednesday, July 16, 2014 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn’t propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I’m suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
Cool :-).. Hopefully it doesn't touch the Last Modified By and Last Modified information on tickets? If it does it might be a better idea to write a SQL job to do the same thing.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 16, 2014 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Company Name change in ITSM 7.6.04... ** This was delayed in my spam box. Thanks for confirming it is available in 7.6.04. Jason On Wed, Jul 16, 2014 at 1:47 PM, Ars Lister kp_ars...@yahoo.com wrote: ** I second on that Joe. The only way to successfully update Company or Site info in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard mentioned by Mr. Miller. It will modify whatever company names you want to change in all the ITSM forms and the Atrium CMDB where appropriate with one action. It takes a while, but it gets it done. Good luck with that! On Wednesday, July 16, 2014 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn 65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn't propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I'm suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
I haven't looked too closely at how it does it but if I remember correctly it perform direct SQL so I think you will be ok. On Wed, Jul 16, 2014 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Cool J.. Hopefully it doesn’t touch the Last Modified By and Last Modified information on tickets? If it does it might be a better idea to write a SQL job to do the same thing.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, July 16, 2014 5:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Company Name change in ITSM 7.6.04... ** This was delayed in my spam box. Thanks for confirming it is available in 7.6.04. Jason On Wed, Jul 16, 2014 at 1:47 PM, Ars Lister kp_ars...@yahoo.com wrote: ** I second on that Joe. The only way to successfully update Company or Site info in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard mentioned by Mr. Miller. It will modify whatever company names you want to change in all the ITSM forms and the Atrium CMDB where appropriate with one action. It takes a while, but it gets it done. Good luck with that! On Wednesday, July 16, 2014 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn’t propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I’m suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Company Name change in ITSM 7.6.04...
Yeah I would prefer it does a Direct SQL.. I had done the exact same thing years ago on what used to be the CRM system from Viadyne and in fact had built a customer a stored procedure in SQL that ran from a console like form in Remedy for changing a Company Name. I do not recall if that design involved a group creation when a company was created but if it did, I might have run process arsignal to reset the group cache soon after it modified the Group form's underlying data. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 16, 2014 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: Company Name change in ITSM 7.6.04... ** I haven't looked too closely at how it does it but if I remember correctly it perform direct SQL so I think you will be ok. On Wed, Jul 16, 2014 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Cool :-).. Hopefully it doesn't touch the Last Modified By and Last Modified information on tickets? If it does it might be a better idea to write a SQL job to do the same thing.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 16, 2014 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Company Name change in ITSM 7.6.04... ** This was delayed in my spam box. Thanks for confirming it is available in 7.6.04. Jason On Wed, Jul 16, 2014 at 1:47 PM, Ars Lister kp_ars...@yahoo.com wrote: ** I second on that Joe. The only way to successfully update Company or Site info in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard mentioned by Mr. Miller. It will modify whatever company names you want to change in all the ITSM forms and the Atrium CMDB where appropriate with one action. It takes a while, but it gets it done. Good luck with that! On Wednesday, July 16, 2014 4:07 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hey Joe, Have you looked at the Data Wizard? https://docs.bmc.com/docs/display/public/itsm80/Overview+of+the+data+wizard Here are some screenshots I took from our Dev (has an orange skin) that shows you can rename a company, the forms it touches and the record counts in each form. https://docs.google.com/document/d/1fNwkJPuAdzGmUngGk5GNaIS7RuixSNylIUBogaUn 65E/pub Jason On Wed, Jul 16, 2014 at 12:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone attempted this successfully? If so do you have a whole list of places where this name might be needed to be changed? I have noticed that the design of the ITSM application is not very consistent about where it uses the Request ID (Entry ID or Field 1) or instanceID or some GUID to relate such data and where it uses something like Company Name itself to relate data. For e.g. in the SIT:Site Company Association table, it looks like the Company Name is used in the relationship, while in some other places either the Company Entry ID or the instanceId is used. This could mean that a name change could possibly break a few data relationships, if the name change doesn't propagate to all the forms that use the name in the relationship.. Does anyone have a complete list of forms where this relationship might be broken in the event one needs to change the Company Name? I'm suspecting there is no OTB workflow, which would propagate this change to all forms that might need to reflect this change. A simple SQL search show 737 forms that have data fields that Company in the field name where the field is a data field. SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname = 'Company' and fieldtype = 1) order by name; 458 SQL SQL select count(*) from aradmin.arschema where schemaid in (select schemaid from aradmin.field where fieldname like '%Company%' and fieldtype = 1) order by name; 737 Regards Joe PS: Does ITSM 8.x handle name change of a company better than 7.6.04?? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Attachment pools as well as their associated attachment fields (that can contain future attached files) have permissions just like any other field type. You can give view or change permissions to any group. The default I believe is Public/Change but you can change that to whatever you want and assign the group that you want to be limited with just View permissions. No additional workflow is necessary. Good luck! On Wednesday, July 16, 2014 12:52 PM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: Karthick One idea would be to create an AL to hide the Attachment Pool and place the user in the associated permission group. If they need the ability to open/view attachments, you'll need to add additional workflow like a button to become visible that runs an AL process (PERFORM-ACTION-OPEN-ATTACHMENT) Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, July 15, 2014 8:57 PM To: arslist@ARSLIST.ORG Subject: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
