What was the most recent ARS app you built?
dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the most recent ARS app you built?
We recently built our own Change and Request Management apps to replace ITSM CM/RM. Maybe we are oddballs that don't like the follow the pack or early adopters, blazing the trail of a new movement? Jason On Wed, Nov 19, 2014 at 12:52 AM, Zee Remshab 6mor...@gmail.com wrote: dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the most recent ARS app you built?
I had built an integration to ETAdirect (a TOA Technology product) using BizTalk as a data orchestrator to leverage its capability to optimize the allocation of field service engineers over a geographical area and used this on an already existing home grown application to manage field services. Did this last year. This year I worked mostly on ITSM and automated creation and update of Foundation Data from a pre-determined source. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 19, 2014 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: What was the most recent ARS app you built? ** We recently built our own Change and Request Management apps to replace ITSM CM/RM. Maybe we are oddballs that don't like the follow the pack or early adopters, blazing the trail of a new movement? Jason On Wed, Nov 19, 2014 at 12:52 AM, Zee Remshab 6mor...@gmail.com wrote: dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the most recent ARS app you built?
in comparison to the previous similar topic What was the first ARS app you built? which generated ~1 thread very 5 hours, you may consider this one as impressive, 3 threads in less than 5 hours ... don't want to be sarcastic but whaou ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Where not to use : in an email template
I used to have a document that was very specific in where not to use a colon in an email template being sent to Remedy. I can't find it in the documentation other than do not use Name: Login: Server: Are there any others that are going to make the email engine reject the incoming mail? ITSM 7.6.04 SP5 ARS 7.6.04 SP5 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ticket Data Migration from 7.5 to 8.1
Thanks you so much to all for providing valuable input on data migration. We have tested and verified integrator spoon will be best suited for our requirement. As per our customer's requirement they are also forward to retain foundation data ids from earlier version to. 8.1 so data access control integrity with ticket will remain same. Please provide your valuable input. Regards Kiran Patil On 18-Nov-2014 6:27 pm, Curtis Gallant cgall...@gmail.com wrote: ** Something I haven't seen mentioned but is very important as well is one needs to be careful when crossing over multiple major versions. The data models from ITSM 7.5 to 8.1 are not fully equivalent so if you just straight try and move all the data from a 7.5 system into an 8.1 system (A - A), expect some breakage somewhere, typical examples could be changes with multiple approvals that are pending (in 8.0/8.1 there was some under the hood changes as well as consolidation of change approval processes). This is one of the reasons for a tool like DDM that does the version by version conversion in steps (albeit painfully in the setup and execution sometimes with workarounds needed but it's getting better and better documented with every release it seems). Straight shot tools from point A to point B are great for keeping say a QA environment in sync with PROD since they will be at the same version (and other similar requirements) but unless you are sure of your data model (e.g you are running custom apps), a straight shot movement of the data from an older BMCs ITSM suite has some risks in an upgrade scenario that need to be fully vetted as breakage can and do happen very subtly sometimes. On a different but related topic, that CMT tool Sean mentioned a few emails up looks pretty neat, kinda how DDM 'should' be if what it says is all true :) On Tue, Nov 18, 2014 at 7:23 AM, Jarl Grøneng jarl.gron...@gmail.com wrote: ** Hi You does not need to freeze anything. The requirement from the inital poster was to set up a new server. With a new server you can move all your data. When the first load is done, you start it over again. The next run will take just a few hours. And when your ready to switch production to your new server, you run the rrrChive again. Using this approach you can have a cut-over in just av few minutes. -- J 2014-11-18 12:07 GMT+01:00 Sean Harries sean.harr...@gmail.com: ** Hi Kiran, Jarl, Listers, While RRRchive has some great improvements in terms of handling the deletion of data and configurability, the main issue you're likely to face is performance. If you are able to agree the data freeze and data catch up management around a 20 day delta process then that is OK. On many of our projects, we found that was difficult to agree with the business and stake holders so we developed the Customer Move Tool. The Remedy API is great at a number of things, but bulk data migration is not among them. Using RRRchive, it previously took us over thirty days to accomplish a full data migration from a full copy of a Production system. After that migration, we then had to perform multiple delta migration runs leading up to go-live. The inherent limitation of the Remedy API has been recognised by BMC, and for the DDM product, some Forms like Audit and Worklogs are now migrated at the database level. The CMT Tool has a number of advantages over other tools currently available; 1. Moves data at the database level - we are typically able to move an entire ITSM application within a single day, rather than several weeks. The final delta migration for the Production cutover is less than an hour. 2. Automated discovery and analysis - CMT will discover a Remedy application including customizations and map the data. Any discrepancies like mismatched field lengths, missing enums or missing fields are identified and presented in the CMT Workbench web UI. This is a distinct advantage over other tools, which require you to mess about with XML files and will not automatically identify differences or pick up customisations. For a lightly customised system we would typically be ready to move data within a couple of days - which believe me compares very favourably to the effort expended in previous upgrade projects I've been involved in! 3. Relationship Aware – while other tools migrate on a simple form-by-form basis, CMT builds a data model of your Remedy application which it uses to migrate data.. This opens up a number of capabilities such as being able to migrate individual ITSM companies between Remedy systems, consolidating multiple Remedy systems into a single multi-tenancy system, performing archiving of data during data migration, etc. 4. Flexible and Powerful Mapping and Transformation– using the CMT web user interface you have full control over the way data is migrated and can transform and map data to handle a range of scenarios, including populating new fields
Re: Where not to use : in an email template
Hi Claire, Take a look at this list: https://docs.bmc.com/docs/display/public/ars81/Using+label-value+pairs+in+templates Jason On Wed, Nov 19, 2014 at 6:50 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I used to have a document that was very specific in where not to use a colon in an email template being sent to Remedy. I can’t find it in the documentation other than do not use Name: Login: Server: Are there any others that are going to make the email engine reject the incoming mail? ITSM 7.6.04 SP5 ARS 7.6.04 SP5 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird behaviour of MT 8.1 SP2
Hi, Bouncing this again.. Please let me know if you encountered this type of issue .. Tzachi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird behaviour of MT 8.1 SP2
Tzachi, I would suggest do a hard cache clear on Tomcat - typically if it is set to false there should be no log generated Let me know Carin On Wed, Nov 19, 2014 at 11:35 AM, Tzachi Shaiovitch tzach...@matrix.co.il wrote: Hi, Bouncing this again.. Please let me know if you encountered this type of issue .. Tzachi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the most recent ARS app you built?
I didn't build but extended with several new functions a shipping/receiving module for our warehouse that handles IT equipment. It ties into the CMDB so items received from a supplier get a new CI record created and shipping a CI to a person will create the relationship records (or update AIQ for bulk inventory items). The ship function was there when I came along but I added Receive and Move functions and will be adding a couple more soon. This module creates a transactional record every time an asset changes sites or comes into/out of the warehouse so it helps with reporting needs. This is a lot easier for the warehouse team than using the CMDB interface to do these daily tasks. This one was interesting as the ITSM 7.1 code was built to basically only allow one product name (let alone CI record) per CTI in the Bulk Inventory class so I had to futz around with their code to get it to handle multiple products per CTI and even multiple CI records per product name for bulk inventory. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab Sent: Wednesday, November 19, 2014 12:52 AM To: arslist@ARSLIST.ORG Subject: What was the most recent ARS app you built? dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Creating Asset People Relationships Using AI
ARS 8.1 We are populating the CMDB using Spoon jobs to integrate SCCM and Remedy. I am trying to create a people relationship to the CI using the Last Logged On value from SCCM. The previous developer actually passes the Login Name from SCCM to the Owner Name field on the Computer System class. I am trying to decide if it is just best to create Filters to take that value and create a record in the AST:Asset People form or if there is a better approach with Spoon or should I create a Staging form to create the relationship or are companies managing this data with periodic updates using the DMT (Data Management Tool). I am not looking at suggestions with 3rd party products. I am expecting that this is a common requirement at other customer sites and was wondering how they have accomplished this requirement. Any lessons learned would be appreciated. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
