Re: Win 2008 Update Broke Mid-Tier
Clear the server cache and also clear the browser cache cookies. Are you using IE to access the Mid-tier? Are you using SSL? If yes, on IE, under Tools Internet Options Content, Clear the SSL State. Under File, select New Session. In the new browser, try you URL again. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Thursday, February 19, 2015 10:37 PM To: arslist@ARSLIST.ORG Subject: Win 2008 Update Broke Mid-Tier ** Hi, we just did an in-place upgrade of our 2003 ITSM 7.1 remedy environment to win 2008. Everything worked fine system was running great, then we accepted the windows updates and it broke the mid-tier. We can no longer access it. Has anyone else run into this issue. Now I'm getting: You are not authorized to view this page... Has anyone else had this issue in doing this type of upgrade. yes I know its unsupported.. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Win 2008 Update Broke Mid-Tier
Scott, Please explain your architecture a bit moreare you using an IIS - Tomcat, or straight Tomcat, or whatwhat is the URL you are hitting when you get that error(of course you can obscure the server name, or replace with generic text)is the error coming from the web server?more details are needed. On Thu, Feb 19, 2015 at 8:36 PM, Scott Hallenger vadr...@yahoo.com wrote: ** Hi, we just did an in-place upgrade of our 2003 ITSM 7.1 remedy environment to win 2008. Everything worked fine system was running great, then we accepted the windows updates and it broke the mid-tier. We can no longer access it. Has anyone else run into this issue. Now I'm getting: You are not authorized to view this page... Has anyone else had this issue in doing this type of upgrade. yes I know its unsupported.. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 server group architecture
Hi Rick, Best to install the full suite, makes for less issues in the future and for the possibility that this may end up being another user server or similar. You could also think about cloning an existing server and updating the required references. As the operations that you specify will only run on this server, you can allocate system resources through configuration to target the operations that will occur on this server than that of the other servers i.e. more memory to CMDB and RE that the other servers (through Java settings, etc). Effectively you would tune this server for specific tasks/operations. Ideally you would allocate more memory to this server to accommodate the additional overheads and functions. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 20 February 2015 22:01 To: arslist@ARSLIST.ORG Subject: Re: 8.1 server group architecture ** Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved in failover. I may have to open a ticket with support on this. rp On 2/20/2015 10:47 AM, LJ LongWing wrote: ** Rick, I don't have massive experience in this, but it is my understanding that the best practice is to install the same software on all of the machines in the group so that any 1 can take over any function at any time in the future, because you never quite know what the future holds... On Fri, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 server group architecture
Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved in failover. I may have to open a ticket with support on this. rp On 2/20/2015 10:47 AM, LJ LongWing wrote: ** Rick, I don't have massive experience in this, but it is my understanding that the best practice is to install the same software on all of the machines in the group so that any 1 can take over any function at any time in the future, because you never quite know what the future holds... On Fri, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System (ITSM, Atrium, SLM, SRM) 8.x and MS-SQL 2008 SP 4
Has anyone having MS-SQL 2008 and ARS 8.x on Windows updated their SQL servers to SP4? Any issues with SP4? Wanted to confirm before installing the 8.x suite on MS-SQL 2008 Express with SP4.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Admin/Developer Position
Great visual, Rick. Got a good kick out of that. Also - thanks for all of the replies. I was able to fill the position, and will definitely post in the future with more opportunities. Have a good weekend everyone! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick *_* *Rick Westbrock *AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. [image: email_sig] _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Win 2008 Update Broke Mid-Tier
Scott, assuming that you are using IIS you might want to check the security settings there. I have seen in the past that in a version upgrade Microsoft will suddenly lock down things for “security reasons” which might be blocking access. I can’t tell you exactly what to look for but if the Sandra’s suggestions don’t help you might try opening the IIS control panel and looking at things like directory security. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 6:47 AM To: arslist@ARSLIST.ORG Subject: Re: Win 2008 Update Broke Mid-Tier ** Scott, Please explain your architecture a bit moreare you using an IIS - Tomcat, or straight Tomcat, or whatwhat is the URL you are hitting when you get that error(of course you can obscure the server name, or replace with generic text)is the error coming from the web server?more details are needed. On Thu, Feb 19, 2015 at 8:36 PM, Scott Hallenger vadr...@yahoo.commailto:vadr...@yahoo.com wrote: ** Hi, we just did an in-place upgrade of our 2003 ITSM 7.1 remedy environment to win 2008. Everything worked fine system was running great, then we accepted the windows updates and it broke the mid-tier. We can no longer access it. Has anyone else run into this issue. Now I'm getting: You are not authorized to view this page... Has anyone else had this issue in doing this type of upgrade. yes I know its unsupported.. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Any interest in a San Diego RUG meeting?
It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don't know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. [email_sig] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Analytics 7.6.06 server issue
Good Morning I have an Analytics 7.6.06 server that was previously installed on a Windows 2008 R2 with a SQL database. The servers seem to be up and running and I can log into the CMC as well as the BI Launchpad as well as the Universe designer. The issue I am having is that the Universe does not exist and there are missing ITSM reports. The folders under \Filestore\Input folder do not exist. I re-ran the Analytics 7.6.06 with the hopes that it would re-add the universe and reports. This did not fix the issues. Is there a way to get the ITSM Universe as well as the reports back if there were no backups? Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Well, the temp in NY today was 1... I'm down for a San Diego RUG. Just say when! Sent from my iPhone On Feb 20, 2015, at 11:24 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. image001.jpg _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 server group architecture
Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
Checked user properties? On Feb 20, 2015, at 9:29 AM, Terri Lockwood teresa.lockw...@sungard.com wrote: ** Thank you. I did find the config.properties file and updated all 3 settings which were still set to 2000. I saved the file, cleared both server and browser cache, and restarted Tomcat. Still only returns 2000 records. Think I need to reboot the midtier server as well? TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard • 701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207 Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 • teresa.lockw...@sungard.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, February 20, 2015 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** In regards to your post and my earlier response to Terri, looks like I only nailed two out of the three lines, with missing this one: arsystem.webreport.onscreen_max_entries. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood teresa.lockw...@sungard.com wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “Max Entries Returned By GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade - Suggestions required.
Karthick- I know that others share my opinion that when you are jumping ahead multiple big versions like this it is probably better to stand up a fresh 8.1.02 environment and migrate relevant data from the old system to the new. That is my plan when I get a chance to work on upgrading our 7.1 environment to 8.1.02 myself (although I am working with Linux servers). I believe there were quite a few posts to the list in the last six months or so regarding exactly this topic so you might want to visit arslist.org and search for the old posts there. In fact I did a quick search of my mailbox and found a thread named Upgrade to 8.1 AR/ITSM from just last month regarding this. Contact me off-list if you would like me to send over the messages. That thread had a mention of the AMIGO program which you should also investigate. https://kb.bmc.com/infocenter/index?page=contentid=KA404408 -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Thursday, February 19, 2015 9:51 PM To: arslist@ARSLIST.ORG Subject: Remedy Upgrade - Suggestions required. ** We are planning to do an upgrade in Remedy, please provide your suggestions on this. Our current remedy environment is 7.1 Version and it's database version is SQL 2005. We are planning for an upgrade it to latest version 8.1.02 version. We have planned in 2 sections, first upgrading Remedy 7.1 to 7.6.04 and then to 7.6.04 to 8.1.02. We have a new test server which is Windows Server 2012 R2 64 Bit and SQL Server 2014 64 Bit Enterprise Edition. We have planned to take a backup copy of AR System DB from production server which has DB version 2005 and copied into 2014 SQL DB version, from their we can perform the upgrade. Is it possible, please let me know.? Or creating a test DB at 2005 SQL version, start the upgrade in Windows Server 2012 R2 64 Bit and point it to test DB (2005 SQL version) and later on moving the DB instance from 2005 SQL DB to 2014 SQL DB. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood teresa.lockw...@sungard.com wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “*Max Entries Returned By GetList*” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Admin/Developer Position
Rick, My mind went there also...not just you :) On Fri, Feb 20, 2015 at 9:40 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** I apologize in advance for being insensitive but it’s Friday as I read the message below and my mind immediately thought about riding around on a large piece of farm equipment in a corn field when I read “crop to crop”. I guess I am already punchy from a long week. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Amareswar Panuganti *Sent:* Thursday, February 19, 2015 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Admin/Developer Position ** Hi Will, Is this position available for Crop to Crop? If yes please give me a call at ###-###- to have quick chat. Am currently working at St Louis Mo. Thanks, Amar. On Thursday, February 19, 2015, William Theis will.th...@insightglobal.net wrote: Hey everyone, Sorry to bother you all, but I'm having some difficulty filling a Remedy Admin position I have available in St. Louis, MO or Denver, CO and was referred to this list as a resource. If any of you are interested or know someone who would be, feel free to let me know! I've attached the description below. Thanks! Title: Remedy Admin Location: St. Louis, MO or Denver, CO Requirements: • Remedy Admin/Engineer o Fluent in the Remedy IDE for system configuration changes o Knowledge of Remedy’s backend § SQL and Database (Oracle preferred) experience § Knowledge of ETL practices and external integrations § Understanding of Remedy Web Services o Knowledge of Remedy forms and data extraction/reporting o Understanding of ITIL principles o Experience with Remedy Administrative functions § User and group maintenance § Updates to CTIs and other form/data changes Day-to-Day: Insight Global is looking for a Remedy Admin to join one of our Telecom clients. This person will be working on a team of 3 other Remedy Admins and is being brought on specifically for day-to-day operational help as the team has too much work between the three of them currently. This client will be working across 15 or so project simultaneously to support an existing Remedy environment. Daily duties include making changes to accounts, configuring forms, and translating existing tickets from another Remedy system into their own environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
Thank you. I did find the config.properties file and updated all 3 settings which were still set to 2000. I saved the file, cleared both server and browser cache, and restarted Tomcat. Still only returns 2000 records. Think I need to reboot the midtier server as well? TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard • 701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207 Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 • teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, February 20, 2015 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** In regards to your post and my earlier response to Terri, looks like I only nailed two out of the three lines, with missing this one: arsystem.webreport.onscreen_max_entries. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “Max Entries Returned By GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 server group architecture
Rick, I don't have massive experience in this, but it is my understanding that the best practice is to install the same software on all of the machines in the group so that any 1 can take over any function at any time in the future, because you never quite know what the future holds... On Fri, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade - Suggestions required.
Yup. We are doing the same upgrade, and are doing it via the build and migrate plan, not an upgrade in place. There are some bugs in the 8.1.02 installers, too, as I am finding. All the more reason to do it in a simpler environment. Rick Cook On Fri, Feb 20, 2015 at 8:29 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Karthick- I know that others share my opinion that when you are jumping ahead multiple big versions like this it is probably better to stand up a fresh 8.1.02 environment and migrate relevant data from the old system to the new. That is my plan when I get a chance to work on upgrading our 7.1 environment to 8.1.02 myself (although I am working with Linux servers). I believe there were quite a few posts to the list in the last six months or so regarding exactly this topic so you might want to visit arslist.org and search for the old posts there. In fact I did a quick search of my mailbox and found a thread named “Upgrade to 8.1 AR/ITSM” from just last month regarding this. Contact me off-list if you would like me to send over the messages. That thread had a mention of the AMIGO program which you should also investigate. https://kb.bmc.com/infocenter/index?page=contentid=KA404408 -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, February 19, 2015 9:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Remedy Upgrade - Suggestions required. ** We are planning to do an upgrade in Remedy, please provide your suggestions on this. Our current remedy environment is 7.1 Version and it’s database version is SQL 2005. We are planning for an upgrade it to latest version 8.1.02 version. We have planned in 2 sections, first upgrading Remedy 7.1 to 7.6.04 and then to 7.6.04 to 8.1.02. We have a new test server which is Windows Server 2012 R2 64 Bit and SQL Server 2014 64 Bit Enterprise Edition. We have planned to take a backup copy of AR System DB from production server which has DB version 2005 and copied into 2014 SQL DB version, from their we can perform the upgrade. Is it possible, please let me know.? Or creating a test DB at 2005 SQL version, start the upgrade in Windows Server 2012 R2 64 Bit and point it to test DB (2005 SQL version) and later on moving the DB instance from 2005 SQL DB to 2014 SQL DB. *Regards,* *Karthick Sundararajan* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reports cutting off at 2000 records
I've got a dilemma that I'm hoping you experts can help me with. Have a development system with version 8.1.01. I'm trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the Max Entries Returned By GetList was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Admin/Developer Position
I apologize in advance for being insensitive but it’s Friday as I read the message below and my mind immediately thought about riding around on a large piece of farm equipment in a corn field when I read “crop to crop”. I guess I am already punchy from a long week. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amareswar Panuganti Sent: Thursday, February 19, 2015 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Admin/Developer Position ** Hi Will, Is this position available for Crop to Crop? If yes please give me a call at ###-###- to have quick chat. Am currently working at St Louis Mo. Thanks, Amar. On Thursday, February 19, 2015, William Theis will.th...@insightglobal.netmailto:will.th...@insightglobal.net wrote: Hey everyone, Sorry to bother you all, but I'm having some difficulty filling a Remedy Admin position I have available in St. Louis, MO or Denver, CO and was referred to this list as a resource. If any of you are interested or know someone who would be, feel free to let me know! I've attached the description below. Thanks! Title: Remedy Admin Location: St. Louis, MO or Denver, CO Requirements: • Remedy Admin/Engineer o Fluent in the Remedy IDE for system configuration changes o Knowledge of Remedy’s backend • SQL and Database (Oracle preferred) experience • Knowledge of ETL practices and external integrations • Understanding of Remedy Web Services o Knowledge of Remedy forms and data extraction/reporting o Understanding of ITIL principles o Experience with Remedy Administrative functions • User and group maintenance • Updates to CTIs and other form/data changes Day-to-Day: Insight Global is looking for a Remedy Admin to join one of our Telecom clients. This person will be working on a team of 3 other Remedy Admins and is being brought on specifically for day-to-day operational help as the team has too much work between the three of them currently. This client will be working across 15 or so project simultaneously to support an existing Remedy environment. Daily duties include making changes to accounts, configuring forms, and translating existing tickets from another Remedy system into their own environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
In regards to your post and my earlier response to Terri, looks like I only nailed two out of the three lines, with missing this one: arsystem.webreport.onscreen_max_entries. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “Max Entries Returned By GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade - Suggestions required.
Good point, it should be easier to get AR working properly then ITSM before worrying about getting your old data into the mix. I have the fun of building a new product catalog as part of the upgrade as well as changing from multi-tenant to single-tenant so it’s going to be a fun ride over here. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, February 20, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Upgrade - Suggestions required. ** Yup. We are doing the same upgrade, and are doing it via the build and migrate plan, not an upgrade in place. There are some bugs in the 8.1.02 installers, too, as I am finding. All the more reason to do it in a simpler environment. Rick Cook On Fri, Feb 20, 2015 at 8:29 AM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** Karthick- I know that others share my opinion that when you are jumping ahead multiple big versions like this it is probably better to stand up a fresh 8.1.02 environment and migrate relevant data from the old system to the new. That is my plan when I get a chance to work on upgrading our 7.1 environment to 8.1.02 myself (although I am working with Linux servers). I believe there were quite a few posts to the list in the last six months or so regarding exactly this topic so you might want to visit arslist.orghttp://arslist.org and search for the old posts there. In fact I did a quick search of my mailbox and found a thread named “Upgrade to 8.1 AR/ITSM” from just last month regarding this. Contact me off-list if you would like me to send over the messages. That thread had a mention of the AMIGO program which you should also investigate. https://kb.bmc.com/infocenter/index?page=contentid=KA404408 -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Thursday, February 19, 2015 9:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy Upgrade - Suggestions required. ** We are planning to do an upgrade in Remedy, please provide your suggestions on this. Our current remedy environment is 7.1 Version and it’s database version is SQL 2005. We are planning for an upgrade it to latest version 8.1.02 version. We have planned in 2 sections, first upgrading Remedy 7.1 to 7.6.04 and then to 7.6.04 to 8.1.02. We have a new test server which is Windows Server 2012 R2 64 Bit and SQL Server 2014 64 Bit Enterprise Edition. We have planned to take a backup copy of AR System DB from production server which has DB version 2005 and copied into 2014 SQL DB version, from their we can perform the upgrade. Is it possible, please let me know.? Or creating a test DB at 2005 SQL version, start the upgrade in Windows Server 2012 R2 64 Bit and point it to test DB (2005 SQL version) and later on moving the DB instance from 2005 SQL DB to 2014 SQL DB. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Tauf you and everyone on the list are more than welcome but I won’t be picking up the airfare! It is cloudy and about 60F here today which is about 24 degrees cooler than a week ago. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, February 20, 2015 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Well, the temp in NY today was 1... I'm down for a San Diego RUG. Just say when! Sent from my iPhone On Feb 20, 2015, at 11:24 AM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. image001.jpg _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
I am having this same issue. I have done all that you have, along with modify the mid-tier config.properties file entries: arsystem.nativereport.onscreen_max_entries=2000 arsystem.FileExport_max_entries=2000 I changed both to be 5000 and yet it still brought back only 2000 after a full system restart, including mid-tier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Friday, February 20, 2015 10:39 AM To: arslist@ARSLIST.ORG Subject: Reports cutting off at 2000 records ** I've got a dilemma that I'm hoping you experts can help me with. Have a development system with version 8.1.01. I'm trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the Max Entries Returned By GetList was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reports cutting off at 2000 records
Okay, so what I did after I made sure all the values were changed on all three lines was to do a full system restart, including mid-tiers and it worked for me. I am no longer limited to 2k records. Hope this information helps you, Terri. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brukeste G Sent: Friday, February 20, 2015 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** Checked user properties? On Feb 20, 2015, at 9:29 AM, Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com wrote: ** Thank you. I did find the config.properties file and updated all 3 settings which were still set to 2000. I saved the file, cleared both server and browser cache, and restarted Tomcat. Still only returns 2000 records. Think I need to reboot the midtier server as well? TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard • 701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207 Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 • teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, February 20, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** In regards to your post and my earlier response to Terri, looks like I only nailed two out of the three lines, with missing this one: arsystem.webreport.onscreen_max_entries. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “Max Entries Returned By GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADDM and BladeLogic Openings in NYC
Happy Friday! We have ADDM and BladeLogic openings in NYC. Candidates must have at least 3 years expereince with either solution. Both roles have limited work from home options so it would be best if candidates were close to NYC or NYC public transportation. Please email resumes to recr...@columnit.com. Kind regards, David Frankfater ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Database reboot during FTS Reindex
Jase, The FTS reindexing finished this morning, thankfully! So I guess we still don't know for sure if a DB reboot would corrupt the index or not. Just thought I'd update you. Thanks, Thad On Wed, Feb 18, 2015 at 2:37 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hi Thad, my experience has been that the FTS index becomes corrupt and I have to start the whole thing over. I hope it finishes before your DB restart. Please let us know if it doesn't. I'd be interested to see if your FTS index up to the point if restart is retained. Mine are not. Thanks ~ Jase On Feb 18, 2015, at 1:20 PM, Thad Esser thad.es...@gmail.com wrote: ** Jase, So I asked BMC the same questions, and they seemed to think that the reindexing will weather the reboot fine. * How will this impact the FTS Reindex if it is still in progress? BMC : It will break your FTS Reindex for that time period. * Will the reindexing pick up where it left off once the DB connection is re-established? (the AR Server usually recovers just fine these days) BMC : Yes the Reindex should attempt to pick up from where it left off. * Would shutting down the AR Server first make things worse, or better (in terms of the re-indexing operations)? BMC : Either way, AR Server or DB being down breaks the FTS Reindex, so it doesn't matter whoever is first down. * Are there any preventative steps I can take to keep the FTS index from becoming corrupted (which seems to happen really easily and is my main concern)? BMC : We do not expect any corruption to occur, But you can enable FTS logs before server goes down to see any errors. I guess we'll see. I've got my fingers crossed that it just finishes before then so I don't have to worry about it. Thanks, Thad On Tue, Feb 17, 2015 at 3:22 PM, Jase Brandon jasebran...@gmail.com wrote: Hi Thad, short answer is you're screwed. I've been fighting this for months. There is an FTS fortification available if you're on the right version. See the link in my post I put up about 30-45 mins ago. Hope this helps - Jase On Feb 17, 2015, at 5:07 PM, Thad Esser thad.es...@gmail.com wrote: ** Hello, I find myself in a situation where I have an FTS reindex in progress that I don't think will be complete by this weekend, which is when our database server will be restarted. Due to other circumstances, I can't stop the rebooting of the database server. * How will this impact the FTS reindex if it is still in progress? * Will the reindexing pick up where it left off once the DB connection is re-established? (the AR Server usually recovers just fine these days) * Would shutting down the AR Server first make things worse, or better (in terms of the re-indexing operations)? * Are there any preventative steps I can take to keep the FTS index from becoming corrupted (which seems to happen really easily and is my main concern)? * Or am I just screwed, and am going to have to restart the FTS indexing again after the DB reboot? Thanks, Thad Environment: ARS 8.1.0 on Windows with a remote SQL Server 2008 DB. Full 8.1 ITSM suite. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
