Re: 7.6.04 Install question...
I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image001.jpg@01D067A5.606A2C20] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or
Re: Getting Container type VIA API
Thank You Misi Mladoniczky, Ill give that a try. Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
We have to find which application is using 1433 port and stop/disable that service || un-install it. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, March 27, 2015 2:03 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** That may be it….any suggestion on what port should be used? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Thursday, March 26, 2015 1:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public
Re: Is it possible to pass data from a Change Request to a System variable?
Not trying to get system variables from the OS, rather trying to initialize a system variable template with data from the parent Change Request. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 25, 2015 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** In a filter a simple Set Fields with PROCESS action can get an environment variable from the server On Windows $PROCESS$ cmd /c echo %VARIABLE% On Unix/Linux $PROCESS$ echo $VARIABLE i.e. To get the TEMP location In a set fields action set a character field to $PROCESS$ cmd /c echo %TEMP% NOTE: You may then have to do a replace on the field to remove the return at the end (Some versions of *nix will allow you to do echo –n $VARIABLE which will output without the trailing newline) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 2:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** Chris, Write a batch file/perl script/your favorite language that will get the variable and it's value and put it in the output of the script. Put the script on all of your environments. Create a filter that does a set-field run-process that populates a field with the output from that script, then do whatever you want with the output :) On Wed, Mar 25, 2015 at 1:03 PM, Danaceau, Chris wrote: ** I want to use the environment (when Dev) to bypass certain tasks. Thought maybe a system variable would do this, but I can’t see how to populate it from data on the parent Change.Not much guidance for this in the documentation. I can map it INTO a task, but cannot figure out how to populated it. -- Thank You, Chris Danaceau FINRA 240-386-6728tel:240-386-6728 (desk) 301-367-8949tel:301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error installing Atrium Core Patch 8.1.0.2
Please check whether value of BMC_AR_SYSTEM_HOME is unique at below locations:
1] C:\windows\ProductRegistry.xml
2] AtriumCoreInstalledConfiguration.xml
3] environment variable BMC_AR_SYSTEM_HOME
Questions:
1] is this 8.1.02 Patch or 8.1 Service Pack 2 [ 8.1.02 ] ; both are
different ..can you share screenshot of welcome screen.
2] In %TEMP%\ atriumcore_install_log.txt you should be able to find where
installer is trying to search.
Tips :
1] check the class in atriumcore_install_log.txt which is throwing this error.
2] Once known, you can use JAVA debugger and check that code of that class …it
will help you to find what’s wrong.
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jham36
Sent: Wednesday, March 25, 2015 1:50 AM
To: arslist@ARSLIST.ORG
Subject: Error installing Atrium Core Patch 8.1.0.2
**
Hello all,
We are setting up a new production environment. ARSystem, ITSM and Attrium
Core are all installed. When we try to install the patch for Attrium Core, we
get an error.
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]}
I would think that NOT finding an invalid install would be a good thing, but
apparently not in this case. So... the atrium patch installer cannot find our
AR install even though it had no problems finding the arcache.exe within the AR
install directory a few lines above this error.
Support has sent us new ARSystemInstalledConfiguration.xml and
AtriumCoreInstalledConfiguration.xml files that have not helped. I have
verified that the BMC_AR_SYSTEM_HOME path is set correctly.
We are on Windows 2008 SP2 server
Oracle 11gR2 db.
Thanks,
James
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Where the Answers Are, and have been for 20 years
Re: Major Issue: AD Remedy
The Site is required to add a new CTM:People record. If using ARDBC, create a staging form. Push AD data to the Staging form. In Remedy, for each Company whose data comes from AD, add a default Site - something like Need to Update. Using workflow, update your Staging form records with the default Site by Company instead of what AD holds. Have the Staging form push the completed data set to CTM:People. Use a Need to Update search against CTM:People to return which records to update. By choosing to change AD data manually for Remedy, the Remedy admins end up owning data. No one else is required to consider data integrity. WRONG approach. See if you can get your customer to designate a data owner and determine the data gold source. Push AD data to your Staging form. Run some workflow to normalize the data from what AD presents to what Remedy needs. Push the data set to CTM:People. Run reports and use CTM:People data content to require a change to AD. Example: AD Office field reads Alex and Remedy Site needs to have Alexandria. Create workflow against your Staging form to modify Office = Alex to Site=Alexandria prior to pushing the data. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, March 26, 2015 11:32 AM To: arslist@ARSLIST.ORG Subject: Major Issue: AD Remedy ** Hi, We have some bad data in AD. Our team plans to disconnect the location information that we are receiving from AD, and upload new location information into Remedy from a spreadsheet. From that point location updates will be done manually, but authentication will still continue between AD and Remedy. I have never not seen AD location information used. I see this leading to a Remedy administrative manual effort. Does anyone have any thoughts, or things that we need to be warned about? Is anyone not using some type of repository to load the People location data? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: 7.6.04 Install question...
This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___
Re: 7.6.04 Install question...
There was a discussion some weeks gap regarding setting of the sql server port, should find what you want there :) On Mar 26, 2015 2:33 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** That may be it….any suggestion on what port should be used? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Patil, Vivek *Sent:* Thursday, March 26, 2015 1:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * richard@bwc.state.oh.us *Sent:* Thursday, March 26, 2015 7:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** Not really… [image: cid:image001.jpg@01D06818.53FB3420] *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Thursday, March 26, 2015 9:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** Is there anything in the server event logs? *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * richard@bwc.state.oh.us *Sent:* Thursday, March 26, 2015 8:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [image: cid:image002.jpg@01D06818.53FB3420] *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, March 25, 2015 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Gillock *Sent:* Wednesday, March 25, 2015 10:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Scott Philben *Sent:* Tuesday, March 24, 2015 12:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception,
Re: 7.6.04 Install question...
Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image001.jpg@01D067A0.DCCE24B0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
Not really… [cid:image002.jpg@01D067AB.1145A5B0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image003.jpg@01D067AB.1145A5B0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Thank You Misi Mladoniczky, The definition of each type I had figured out from the documentation I could locate. It is how to determine which one of the types the object I am retrieving really is? This C-API call pulls the container my its name. BMC.ARSystem.Container CN = _server.GetContainer( name ); inside the Object CN, I am unable to determine the actual type of the container. I thought it was in the ContainerOwner, but that is the Parents type. Can you point me in a direction that I can get the actual Type of container that was retrieved using the GetContainer call? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
That may be it….any suggestion on what port should be used? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Thursday, March 26, 2015 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have
Re: Getting Container type VIA API
Hi, From ar.h: /* Container types */ #define ARCON_ALL 0 /* all container types */ #define ARCON_GUIDE 1 /* guide container */ #define ARCON_APP 2 /* application container */ #define ARCON_PACK 3 /* packing list container */ #define ARCON_FILTER_GUIDE 4 /* filter guide container */ #define ARCON_WEBSERVICE5 /* web service container */ #define ARCON_LAST_RESERVED 65535 /* last AR System reserved container type */ I presume ARCON_GUIDE should be named something lik ARCON_ACTL_GUIDE, but it was introduced before filter guides existed. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Which API? Java/C/.NET/etc On Mar 26, 2015 3:02 PM, William Abdo william.a...@verio.net wrote: Hi All, I am trying to determine the type of container using an API. I exported an Active Link Guide and I cannot determine the where to read the Type=1 location in the object. Can anyone assist me in this please? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Getting Container type VIA API
Hi All, I am trying to determine the type of container using an API. I exported an Active Link Guide and I cannot determine the where to read the Type=1 location in the object. Can anyone assist me in this please? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Which API? Java/C/.NET/etc On Mar 26, 2015 3:02 PM, William Abdo william.a...@verio.net wrote: Hi All, I am trying to determine the type of container using an API. I exported an Active Link Guide and I cannot determine the where to read the Type=1 location in the object. Can anyone assist me in this please? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Hi lj.longwing, I am using the C-API via C# Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Hi, I used ARGetMultipleContainers in the C-API where you can specify the type(s) of containers you want returned. In ARGetContainer you can get the type returned. I do not know if that is implemented in the C# wrapper though. Best Regards - Misi, RRR AB, http://rrr.se Thank You Misi Mladoniczky, The definition of each type I had figured out from the documentation I could locate. It is how to determine which one of the types the object I am retrieving really is? This C-API call pulls the container my its name. BMC.ARSystem.Container CN = _server.GetContainer( name ); inside the Object CN, I am unable to determine the actual type of the container. I thought it was in the ContainerOwner, but that is the Parents type. Can you point me in a direction that I can get the actual Type of container that was retrieved using the GetContainer call? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi, I think it is a matter of a renaming of the directory Disk1. This is the default name if you unpack the installer, and you can not rename that directory... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Major Issue: AD Remedy
Hi, We have some bad data in AD. Our team plans to disconnect the location information that we are receiving from AD, and upload new location information into Remedy from a spreadsheet. From that point location updates will be done manually, but authentication will still continue between AD and Remedy. I have never not seen AD location information used. I see this leading to a Remedy administrative manual effort. Does anyone have any thoughts, or things that we need to be warned about? Is anyone not using some type of repository to load the People location data? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Major Issue: AD Remedy
I would build a staging form to update the People data from the spreadsheet, which should be sucked into your custom staging form by Atrium Integrator. I would make sure whoever maintains that spreadsheet agrees to keep everything in a specific format and use values that only exist in Remedy (you could use the Data Load tool to bulk load the Locations before updating the People records if you want.) That being said, most places want AD to have valid locations because that's what Exchange uses and where most users will go to get contact information for people. I would push back if possible, but have what I mentioned above as a backup plan anyway. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, March 26, 2015 10:32 AM To: arslist@ARSLIST.ORG Subject: Major Issue: AD Remedy ** Hi, We have some bad data in AD. Our team plans to disconnect the location information that we are receiving from AD, and upload new location information into Remedy from a spreadsheet. From that point location updates will be done manually, but authentication will still continue between AD and Remedy. I have never not seen AD location information used. I see this leading to a Remedy administrative manual effort. Does anyone have any thoughts, or things that we need to be warned about? Is anyone not using some type of repository to load the People location data? _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
