date:20150423

Re: How to - Remove all Overlays from a Form

2015-04-23 Thread Hullule, Kiran

I am providing this feedback to our development team to see if this enhancement 
can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:


 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA


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Re: How to - Remove all Overlays from a Form

2015-04-23 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS

Wow thanks Kiran!  That would be great!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this enhancement 
can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:

 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA

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Re: How to - Remove all Overlays from a Form

2015-04-23 Thread Bennett, Craig

I second the skip a heartbeat fear whenever deleting overlays

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 3:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this enhancement 
can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:

 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA

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Re: How to - Remove all Overlays from a Form

2015-04-23 Thread Jason Miller

That would be great!

I am glad to see I am not alone in thinking there should be difference
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from
that version) or 7.6.04 beta; before this features was GA but it went
forward as is.

On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Wow thanks Kiran!  That would be great!
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Thursday, April 23, 2015 4:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> I am providing this feedback to our development team to see if this
> enhancement can be incorporated in developer studio.
> I will update you all.
>
> Regards
> Kiran
> BMC Software
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> Sent: 22 April 2015 22:05
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> It looks like "Delete" with no "overlay" label.
>
> It's really scary when I delete an overlay using this, because I'm always
> scared that I'm going to be deleting the form.  But if it's overlaid, then
> you will only be deleting the overlay of the form.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of San Diego
> Sent: Wednesday, April 22, 2015 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Sorry, while creating overlay is in the form menu, delete form overlay is
> NOT, else I would not have posted.  Thanks, though.
>
> On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:
>
>
>  create and delete view overlay option can be found under Form
> menu -- deleting the view will only delete the overlay of the view.
>
> hth
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
> Sent: 22 April 2015 20:25
> To: arslist@ARSLIST.ORG
> Subject: How to - Remove all Overlays from a Form
>
> How do I remove all view and permission overlays from a form?  I'm
> in Dev Studio and don't see a command or function for doing so.  I could
> manually remove permissions, but the view overlay appears to be permanent???
>
> TIA
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where
> the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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Mid-tier password reset

2015-04-23 Thread Ray Gellenbeck

I have a client that has no clue what their mid-tier admin password is.  I 
can't find the KB that used to be out there (or at least easier to find) that 
covers how to reset the mid-tier admin password.  Any kind souls have it 
bookmarked or prove better at finding it?

Cheers!

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AUTO: Luisa Clotilde Carena è assente dall'ufficio. (tornerà il 06/05/2015)

2015-04-23 Thread Luisa Clotilde Carena



Sono fuori dall'ufficio fino a 06/05/2015

Risponderò al messaggio al mio ritorno.


Nota: Questa è una risposta automatizzata al messaggio  "Mid-tier password 
reset" inviata il 23/04/2015 18.19.24.

Questa è l'unica notifica che verrà ricevuta mentre la persona è assente.


La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' 
sopra quale destinatario o ad eventuali altri soggetti
autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali 
e riservate, la cui comunicazione o diffusione a terzi
e' proibita, salvo che non sia stata espressamente autorizzata.Se avete 
ricevuto questa comunicazione per errore, Vi preghiamo di darne
immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri 
supporti.


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Re: Mid-tier password reset

2015-04-23 Thread LJ LongWing

https://kb.bmc.com/infocenter/index?page=content&id=KA338461&actp=search&viewlocale=en_US&searchid=1429806429687

On Thu, Apr 23, 2015 at 10:19 AM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:

> I have a client that has no clue what their mid-tier admin password is.  I
> can't find the KB that used to be out there (or at least easier to find)
> that covers how to reset the mid-tier admin password.  Any kind souls have
> it bookmarked or prove better at finding it?
>
> Cheers!
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: ARS v7.1 with oracle upgraded to 12c

2015-04-23 Thread Atul Vohra




Thanks

 Original Message 

Subject: Re: ARS v7.1 with oracle upgraded to 12c

From: "ddussie" 

Date: Wed, April 22, 2015 2:46 pm

To: arslist@ARSLIST.ORG

--



> Our env OS = AIX,

>

> I remember doing ARS 6.3 on Oracle 9 client on 10/11g DB.

>

> If i remember correctly,

> - Oracle-Two-Task:"service name or SID" instead of #Oracle-SID:"service

> name or SID" in the ar.conf.

> - Dbhome-directory: /opt/oracle/imarsysp/product/9client

>

> Hopefully this helps.

>

>

>

>

> --

> View this message in context: 
> http://ars-action-request-system.1.n7.nabble.com/ARS-v7-1-with-oracle-upgraded-to-12c-tp121492p121494.html

> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

>

> ___

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> "Where the Answers Are, and have been for 20 years"

>

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Re: ARS v7.1 with oracle upgraded to 12c

2015-04-23 Thread Atul Vohra




SunOS 5.10 Generic_150400-20 sun4u sparc SUNW,SPARC-Enterprise

and Oracle 10.2.0.4�

�

Thanks

 Original Message 

Subject: Re: ARS v7.1 with oracle upgraded to 12c

From: "Grooms, Frederick W" 

Date: Wed, April 22, 2015 2:41 pm

To: arslist@ARSLIST.ORG

--



> Which OS? (And which Oracle client is ARS using?)

>

> As long as the ARS processes are still using the same Oracle Client you 
> should be OK.

> The thing I can’t remember is which Oracle Client can talk to which 
> Oracle DB.

>

> Fred

>

>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra

> Sent: Wednesday, April 22, 2015 1:19 PM

> To: arslist@ARSLIST.ORG

> Subject: ARS v7.1 with oracle upgraded to 12c

>

> **

>

> Hi all,

>

>

>

> We have a ARS v7.1 Patch 11 system and DB is being upgraded from Oracle 9 to 
> 12c.

>

> ARS is all custom, uses web services but has no ITSM. Does anyone envision 
> issues with the oracle upgrade? I am not even sure if anyone uses v7.1 
> anymore :)

>

> Thanks

>

> Atul

>

>

>

> ___

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> "Where the Answers Are, and have been for 20 years"

>

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Re: ARS v7.1 with oracle upgraded to 12c

2015-04-23 Thread Atul Vohra




SunOS 5.10 Generic_150400-20 sun4u sparc SUNW,SPARC-Enterprise

and Oracle 10.2.0.4�

�

Thanks

 Original Message 

Subject: Re: ARS v7.1 with oracle upgraded to 12c

From: "Grooms, Frederick W" 

Date: Wed, April 22, 2015 2:41 pm

To: arslist@ARSLIST.ORG

--



> Which OS? (And which Oracle client is ARS using?)

>

> As long as the ARS processes are still using the same Oracle Client you 
> should be OK.

> The thing I can’t remember is which Oracle Client can talk to which 
> Oracle DB.

>

> Fred

>

>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra

> Sent: Wednesday, April 22, 2015 1:19 PM

> To: arslist@ARSLIST.ORG

> Subject: ARS v7.1 with oracle upgraded to 12c

>

> **

>

> Hi all,

>

>

>

> We have a ARS v7.1 Patch 11 system and DB is being upgraded from Oracle 9 to 
> 12c.

>

> ARS is all custom, uses web services but has no ITSM. Does anyone envision 
> issues with the oracle upgrade? I am not even sure if anyone uses v7.1 
> anymore :)

>

> Thanks

>

> Atul

>

>

>

> ___

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> "Where the Answers Are, and have been for 20 years"

>

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Re: Mid-tier password reset

2015-04-23 Thread Ray Gellenbeck

Thanks.  I bet myself you'd be the one to reply first ;)  I appreciate it.

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AR System Sample Application Console

2015-04-23 Thread Jarl Grøneng

Wonder when the sample application will be refreshed

--
J

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Re: Question on Languages and ITSM 8.1

2015-04-23 Thread Mueller, Doug

Scott,

The AR System environment translates the DISPLAY language only.  It does not do 
anything with the data language.  Whatever is entered as DATA will be as 
entered and will not be converted or translated.

So, since the categorization fields are CHARACTER fields, the data in them will 
not be translated.  If you wanted to change the data, you could do it through 
workflow because there is a matching value, but it would be a custom addition.

If the field was a selection field, the value stored is the numeric 
representation so the word shown would change between languages.
If the field is a numeric field, that is stored in an internal format so it 
would change formatting based on the locale/preference.
If the field were a date or time field, that is stored in an internal format so 
it would change formatting based on the locale/preference.

But, character fields….  We simply cannot automatically try and convert random 
text.

We do have some customers who are using automated language translation software 
to translate text into parallel fields for key fields.  But, that is not a 
standard feature of the product at this time.

I hope this helps,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Wednesday, April 22, 2015 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Question on Languages and ITSM 8.1

**
Not sure if the below made it to the list so I am posting it again.

I was wondering if anyone here can shed some light on how multi-languages are 
handled in ITSM 8.1. For example:

If I have a help desk in Spain and I have already upload their prod an op-cats 
in Spanish. Then when Spain transfers a ticket to  the the USA help desk, which 
has it's prod and op-cats uploaded in English. How will the prod and op-cats 
appear in the USA system if it originated in Spain? Oh forgot to mention it's 
all 1 single system with Spain and the USA both being separate tenants.

_ARSlist: "Where the Answers Are" and have been for 20 years_

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workflow launched from the Mid Tier client suddenly case sensitive?

2015-04-23 Thread pascale . sterrett

Hello all,

Can someone point me in the right direction please.

We have an application that for business reasons need to validate the extension 
of attachments. We cannot do it at the server level because we have multiple 
applications running on the same server, each with different attachment 
validation needs.   For this particular application, we also had to do the 
validation on an active link because the business wanted a specific error 
message that exceeded the limitation of the message text field.

The Active link is a simple one:
run if qualification looks like 'attachment' != null AND NOT('attachment' like 
%.jpg)
Set attachment to null
open a dialog window with the error message (simple enough)
This workflow has been in place for over 6 months without any issues on both 
Mid Tier and thick client.

Now this is the issue:
This is still working fine on the thick client. The user are still able to 
attach any picture being a  jpg or JPG
But I just learn this morning that it is no longer working (since past several 
days/weeks it seems) on the Mid Tier. It appears that the Mid Tier is now case 
sensitive?  I can attach a jpg but it pop up the error message on a JPG

I searched the old tickets on that application and I can in fact find tickets 
created from the Mid Tier with the upper case extension since that workflow was 
implemented. So it looks like it was working fine until recently. And I tested 
it today, and the users are correct, I am getting the error now.

We have made no changes to the Mid Tier itself or that application in 
Production. The only potential change I am aware of is a patch of the AIX OS 
itself on the HTTP servers. But I am told that it is impossible that it would 
affect this.

Any ideas?

ARS 7.6.04 SP5
Mid Tier 8.1.2.1 Hot Fix (dev and Test)  (Having the same issue)
Mid Tier 7.6.04 SP5 (Production)
Db MS SQL 2005
http server AIX 7.X  patch ? (separate server from the Mid Tier server)
WAS8

Thank you,

Pascale Sterrett

Kenavo ar wech all


If you are not the addressee, please inform us immediately that you have 
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Re: workflow launched from the Mid Tier client suddenly case sensitive?

2015-04-23 Thread pascale . sterrett

Yes I did. On all servers. Same results.

Thank you,

Pascale Sterrett

Kenavo ar wech all

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, April 23, 2015 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: workflow launched from the Mid Tier client suddenly case sensitive?

**
Hi Pascale,
Just a thought, have you tried flushing the mid-tier cache.  I've seen many 
strange things fixed by flushing the cache.

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
pascale.sterr...@daimler.com
Sent: Thursday, April 23, 2015 1:00 PM
To: arslist@ARSLIST.ORG
Subject: workflow launched from the Mid Tier client suddenly case sensitive?

**
Hello all,

Can someone point me in the right direction please.

We have an application that for business reasons need to validate the extension 
of attachments. We cannot do it at the server level because we have multiple 
applications running on the same server, each with different attachment 
validation needs.   For this particular application, we also had to do the 
validation on an active link because the business wanted a specific error 
message that exceeded the limitation of the message text field.

The Active link is a simple one:
run if qualification looks like 'attachment' != null AND NOT('attachment' like 
%.jpg)
Set attachment to null
open a dialog window with the error message (simple enough)
This workflow has been in place for over 6 months without any issues on both 
Mid Tier and thick client.

Now this is the issue:
This is still working fine on the thick client. The user are still able to 
attach any picture being a  jpg or JPG
But I just learn this morning that it is no longer working (since past several 
days/weeks it seems) on the Mid Tier. It appears that the Mid Tier is now case 
sensitive?  I can attach a jpg but it pop up the error message on a JPG

I searched the old tickets on that application and I can in fact find tickets 
created from the Mid Tier with the upper case extension since that workflow was 
implemented. So it looks like it was working fine until recently. And I tested 
it today, and the users are correct, I am getting the error now.

We have made no changes to the Mid Tier itself or that application in 
Production. The only potential change I am aware of is a patch of the AIX OS 
itself on the HTTP servers. But I am told that it is impossible that it would 
affect this.

Any ideas?

ARS 7.6.04 SP5
Mid Tier 8.1.2.1 Hot Fix (dev and Test)  (Having the same issue)
Mid Tier 7.6.04 SP5 (Production)
Db MS SQL 2005
http server AIX 7.X  patch ? (separate server from the Mid Tier server)
WAS8

Thank you,

Pascale Sterrett

Kenavo ar wech all


If you are not the addressee, please inform us immediately that you have 
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The information contained in this communication may be confidential, is 
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Re: workflow launched from the Mid Tier client suddenly case sensitive?

2015-04-23 Thread Arner, Todd

Hi Pascale,
Just a thought, have you tried flushing the mid-tier cache.  I've seen many 
strange things fixed by flushing the cache.

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Thursday, April 23, 2015 1:00 PM
To: arslist@ARSLIST.ORG
Subject: workflow launched from the Mid Tier client suddenly case sensitive?

**
Hello all,

Can someone point me in the right direction please.

We have an application that for business reasons need to validate the extension 
of attachments. We cannot do it at the server level because we have multiple 
applications running on the same server, each with different attachment 
validation needs.   For this particular application, we also had to do the 
validation on an active link because the business wanted a specific error 
message that exceeded the limitation of the message text field.

The Active link is a simple one:
run if qualification looks like 'attachment' != null AND NOT('attachment' like 
%.jpg)
Set attachment to null
open a dialog window with the error message (simple enough)
This workflow has been in place for over 6 months without any issues on both 
Mid Tier and thick client.

Now this is the issue:
This is still working fine on the thick client. The user are still able to 
attach any picture being a  jpg or JPG
But I just learn this morning that it is no longer working (since past several 
days/weeks it seems) on the Mid Tier. It appears that the Mid Tier is now case 
sensitive?  I can attach a jpg but it pop up the error message on a JPG

I searched the old tickets on that application and I can in fact find tickets 
created from the Mid Tier with the upper case extension since that workflow was 
implemented. So it looks like it was working fine until recently. And I tested 
it today, and the users are correct, I am getting the error now.

We have made no changes to the Mid Tier itself or that application in 
Production. The only potential change I am aware of is a patch of the AIX OS 
itself on the HTTP servers. But I am told that it is impossible that it would 
affect this.

Any ideas?

ARS 7.6.04 SP5
Mid Tier 8.1.2.1 Hot Fix (dev and Test)  (Having the same issue)
Mid Tier 7.6.04 SP5 (Production)
Db MS SQL 2005
http server AIX 7.X  patch ? (separate server from the Mid Tier server)
WAS8

Thank you,

Pascale Sterrett

Kenavo ar wech all

If you are not the addressee, please inform us immediately that you have 
received this e-mail by mistake, and delete it. We thank you for your support.

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Re: workflow launched from the Mid Tier client suddenly case sensitive?

2015-04-23 Thread Mueller, Doug

Pascale,

OK, some history...

Originally, ALL workflow comparisons were case sensitive.

Probably 10 years ago, logic was added to the server to check the case of  the 
DB and filters were updated to do case-sensitive or case-insensitive 
comparisons to match the DB so that whether it was a filter workflow test or a 
DB test, the case sensitivity was consistent.

A few years after that, the thick client added the same logic to bring active 
links in line with matching the DB.

Unfortunately, when the web client came along, it did not pick up this 
requirement so all active links were case sensitive.

However, that was noted and is supposed to have been fixed so that again, the 
mid-tier matches the case sensitivity of the database.  This should be correct 
in the latest 7.6.04 patch line and in 8.1.  This is a mid-tier issue so the 
server version is not important.


Now, to address your question, the only change for the mid-tier was to go from 
doing case sensitive comparisons to matching the case of the DB configuration 
for the AR System.  It is not something that would have suddenly changed 
(unless the configuration of the case sensitivity of the AR System was suddenly 
changed).



So, First, I would check to see what the case sensitivity of the AR System 
server is.  There is a server info setting that returns that information.  It 
may be present on the Server Information form.  If it is set to case sensitive, 
then the mid-tier will be case sensitive.  If case insensitive and you are 
seeing case sensitive searches in the mid tier, that is not expected and you 
should contact support.

A workaround of course is to test the different permutations of capitalization 
to be complete.  So instead of

'attachment' != null AND NOT('attachment' like %.jpg)

Try something like

'attachment' != null AND NOT(('attachment' like %.jpg) OR ('attachment' like 
"%.JPG") OR ('attachment like "%.Jpg") OR ()...)

You should only need this if you have a case SENSITIVE database and you want to 
do the test in a case INSENSITIVE way.  Now, if you were using SQL Server, you 
could also code it likeNOT ('attachment' like %.[jJ][pP][gG]) to simplify 
things.  But, that is only for SQL Server or Sybase.  Oracle does not support 
the [] construct  (actually we have added recently support for just [%] or [_] 
to allow protection of wildcards by processing it ourselves, but it still is 
not a wide open use for situations like this so again, this more controlled 
syntax is SQL Server and Sybase only, other databases need the OR strategy.




Now, in 8.1sp1, functionality was added for exactly the type of file extension 
and even content checking you are doing here.  It may be an all or nothing type 
check and you say you want different checks at different places so you still 
may need to go custom there, but maybe there are some generic tests too.

It is documented here

https://docs.bmc.com/docs/display/public/ars81/Setting+security+restrictions+on+file+uploads

I just wanted to call it out in case you were not aware of the capability that 
has been added and is available in current releases.


I hope this has been useful,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Thursday, April 23, 2015 11:00 AM
To: arslist@ARSLIST.ORG
Subject: workflow launched from the Mid Tier client suddenly case sensitive?

**
Hello all,

Can someone point me in the right direction please.

We have an application that for business reasons need to validate the extension 
of attachments. We cannot do it at the server level because we have multiple 
applications running on the same server, each with different attachment 
validation needs.   For this particular application, we also had to do the 
validation on an active link because the business wanted a specific error 
message that exceeded the limitation of the message text field.

The Active link is a simple one:
run if qualification looks like 'attachment' != null AND NOT('attachment' like 
%.jpg)
Set attachment to null
open a dialog window with the error message (simple enough)
This workflow has been in place for over 6 months without any issues on both 
Mid Tier and thick client.

Now this is the issue:
This is still working fine on the thick client. The user are still able to 
attach any picture being a  jpg or JPG
But I just learn this morning that it is no longer working (since past several 
days/weeks it seems) on the Mid Tier. It appears that the Mid Tier is now case 
sensitive?  I can attach a jpg but it pop up the error message on a JPG

I searched the old tickets on that application and I can in fact find tickets 
created from the Mid Tier with the upper case extension since that workflow was 
implemented. So it looks like it was working fine until recently. And I tested 
it today, and the users are correct, I am getting the error now.

We have made no changes to the Mid Tier itself or

Re: workflow launched from the Mid Tier client suddenly case sensitive?

2015-04-23 Thread pascale . sterrett

Thank you very much Doug.

The Database nor the server are set to case sensitive. If that was the case, 
wouldn't we have the issue on both clients, thick and web being that it is a 
server setup? This is only an issue on the Mid Tier.
I did contact support, just waiting on their reply :)

My main concern is that I do not have only one type of attachment to validate 
like the jpg  but close to 20 different types of attachment.  So you can 
imagine how horrible that run if qualification will turn out to be. But being 
on a SQL DB I think your option of the usage of the [] may be our only solution 
at this point if we can't find why this workflow that was working fine a few 
weeks ago suddenly is giving us problems.

Pascale Sterrett

Kenavo ar wech all

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, April 23, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: workflow launched from the Mid Tier client suddenly case sensitive?

**
Pascale,

OK, some history...

Originally, ALL workflow comparisons were case sensitive.

Probably 10 years ago, logic was added to the server to check the case of  the 
DB and filters were updated to do case-sensitive or case-insensitive 
comparisons to match the DB so that whether it was a filter workflow test or a 
DB test, the case sensitivity was consistent.

A few years after that, the thick client added the same logic to bring active 
links in line with matching the DB.

Unfortunately, when the web client came along, it did not pick up this 
requirement so all active links were case sensitive.

However, that was noted and is supposed to have been fixed so that again, the 
mid-tier matches the case sensitivity of the database.  This should be correct 
in the latest 7.6.04 patch line and in 8.1.  This is a mid-tier issue so the 
server version is not important.


Now, to address your question, the only change for the mid-tier was to go from 
doing case sensitive comparisons to matching the case of the DB configuration 
for the AR System.  It is not something that would have suddenly changed 
(unless the configuration of the case sensitivity of the AR System was suddenly 
changed).



So, First, I would check to see what the case sensitivity of the AR System 
server is.  There is a server info setting that returns that information.  It 
may be present on the Server Information form.  If it is set to case sensitive, 
then the mid-tier will be case sensitive.  If case insensitive and you are 
seeing case sensitive searches in the mid tier, that is not expected and you 
should contact support.

A workaround of course is to test the different permutations of capitalization 
to be complete.  So instead of

'attachment' != null AND NOT('attachment' like %.jpg)

Try something like

'attachment' != null AND NOT(('attachment' like %.jpg) OR ('attachment' like 
"%.JPG") OR ('attachment like "%.Jpg") OR ()...)

You should only need this if you have a case SENSITIVE database and you want to 
do the test in a case INSENSITIVE way.  Now, if you were using SQL Server, you 
could also code it likeNOT ('attachment' like %.[jJ][pP][gG]) to simplify 
things.  But, that is only for SQL Server or Sybase.  Oracle does not support 
the [] construct  (actually we have added recently support for just [%] or [_] 
to allow protection of wildcards by processing it ourselves, but it still is 
not a wide open use for situations like this so again, this more controlled 
syntax is SQL Server and Sybase only, other databases need the OR strategy.




Now, in 8.1sp1, functionality was added for exactly the type of file extension 
and even content checking you are doing here.  It may be an all or nothing type 
check and you say you want different checks at different places so you still 
may need to go custom there, but maybe there are some generic tests too.

It is documented here

https://docs.bmc.com/docs/display/public/ars81/Setting+security+restrictions+on+file+uploads

I just wanted to call it out in case you were not aware of the capability that 
has been added and is available in current releases.


I hope this has been useful,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
pascale.sterr...@daimler.com
Sent: Thursday, April 23, 2015 11:00 AM
To: arslist@ARSLIST.ORG
Subject: workflow launched from the Mid Tier client suddenly case sensitive?

**
Hello all,

Can someone point me in the right direction please.

We have an application that for business reasons need to validate the extension 
of attachments. We cannot do it at the server level because we have multiple 
applications running on the same server, each with different attachment 
validation needs.   For this particular application, we also had to do the 
validation on an active link because the business wanted a specific error 
message that

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ARS 8.1 taking very long time to come UP(>10 mins)

2015-04-23 Thread Raj

Hello All,
We upgraded our ARServer from v5.1 to v8.1(v6.3>v7.1>v7.6.04) but it is 
taking over 10mins for the Server to come UP.
Other Details:
Server - 8.1.01
OS - Linux 2.6.32-504.12.2.el6.x86_64
DB - SQL -- Oracle/11.2.0.3.0 - 64bit

Could someone please advise what should we be doing as part of debug steps 
to figure out what's wrong.
Here are the lines we see after server starts up...it just keeps 
goingbut we are able to login after about 10-12mins...

Thanks,
Raj

390600 : Requested database table not found.  Please check the spelling 
(table name is case-sensitive) (ARERR 481)

390600 : Could not find or read the optional license tags file. (ARNOTE 452)
   /etc/arsystem/stc21654ars001/arsystem.tag

Action Request System(R)  Fork Daemon   Version 8.1.01 201401281910
(c) Copyright 2000-2013 BMC Software, Inc.

 (ARNOTE 0)
   Server indicates that it's up.


 (ARNOTE 0)
   ARMonitor child process (pid:15863) started.
./java

 (ARNOTE 0)
   ARMonitor child process (pid:15864) started.
./arplugin
LD_LIBRARY_PATH=/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/data/oracle/11.2.0.3/client_1/rdbms/lib:/usr/local/lib64/:/usr/lib64:/data/oracle/11.2.0.3/client_1/lib:/opt/bmc/ARSystem/bin

 (ARNOTE 0)
   ARMonitor child process (pid:15865) started.
./arsvcdsp

 (ARNOTE 0)
   ARMonitor child process (pid:15866) started.
./arservdsd

 (ARNOTE 0)
   ARMonitor child process (pid:15867) started.
./java

Action Request System(R)  Distributed Server   Version 7.6.04 SP4 
201209051922
(c) Copyright 1995-2011 BMC Software, Inc.

Action Request System  AR System Application Command Dispatcher   Version 
8.1.01 201401281910
(c) Copyright 1998-2013 BMC Software, Inc.

Action Request System(R)  Signal Daemon   Version 8.1.01 201401281910
(c) Copyright 2000-2013 BMC Software, Inc.

Action Request System(R)  Plug-In Server   Version 8.1.01 201401281910
(c) Copyright 2001-2013 BMC Software, Inc.

 (ARNOTE 0)
   ARMonitor child process (pid:15867) died with 0.
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15863).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15864).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:15865).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:15866).
./arservdsd

 (ARNOTE 0)
   Current ARMonitor child process (pid:15698).
./arserverd.sh

 (ARNOTE 0)
   ARMonitor child process (pid:15951) started.
./java

 (ARNOTE 0)
   ARMonitor child process (pid:15951) died with 0.
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15863).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15864).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:15865).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:15866).
./arservdsd

 (ARNOTE 0)
   Current ARMonitor child process (pid:15698).
./arserverd.sh

 (ARNOTE 0)
   ARMonitor child process (pid:16052) started.
./java

 (ARNOTE 0)
   ARMonitor child process (pid:16052) died with 0.
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15863).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:15864).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:15865).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:15866).
./arservdsd

 (ARNOTE 0)
   Current ARMonitor child process (pid:15698).
./arserverd.sh

 (ARNOTE 0)
   ARMonitor child process (pid:16073) started.
./java
sh: /opt/bmc/ARSystem/bin/aiexfer: No such file or directory
Email Engine is currently not up
Flashboard Server is currently not up...
AR System Assignment Engine 8.1.01 201401281910 (c) Copyright 1991-2012 BMC 
Software, Inc.
sh: /bin/ssh: No such file or directory


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Re: How to - Remove all Overlays from a Form

2015-04-23 Thread Harsh

Hi ,

If I only see the subject you want to Remove all Overlays from your form?
right.

Just simply go to best customization mode and delete the form. It will
remove all the overlays associated with that form.

Regards,
Harsh

On Thu, Apr 23, 2015 at 8:30 PM, Jason Miller 
wrote:

> **
> That would be great!
>
> I am glad to see I am not alone in thinking there should be difference
> verbiage. I mentioned it in either the 7.6.03 (before it was pulled from
> that version) or 7.6.04 beta; before this features was GA but it went
> forward as is.
>
> On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>> Wow thanks Kiran!  That would be great!
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
>> Sent: Thursday, April 23, 2015 4:34 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How to - Remove all Overlays from a Form
>>
>> I am providing this feedback to our development team to see if this
>> enhancement can be incorporated in developer studio.
>> I will update you all.
>>
>> Regards
>> Kiran
>> BMC Software
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
>> OPERATIONS
>> Sent: 22 April 2015 22:05
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How to - Remove all Overlays from a Form
>>
>> It looks like "Delete" with no "overlay" label.
>>
>> It's really scary when I delete an overlay using this, because I'm always
>> scared that I'm going to be deleting the form.  But if it's overlaid, then
>> you will only be deleting the overlay of the form.
>>
>> Lisa
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of San Diego
>> Sent: Wednesday, April 22, 2015 11:41 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How to - Remove all Overlays from a Form
>>
>> **
>>
>> Sorry, while creating overlay is in the form menu, delete form overlay is
>> NOT, else I would not have posted.  Thanks, though.
>>
>> On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:
>>
>>
>>  create and delete view overlay option can be found under Form
>> menu -- deleting the view will only delete the overlay of the view.
>>
>> hth
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
>> Sent: 22 April 2015 20:25
>> To: arslist@ARSLIST.ORG
>> Subject: How to - Remove all Overlays from a Form
>>
>> How do I remove all view and permission overlays from a form?
>> I'm in Dev Studio and don't see a command or function for doing so.  I
>> could manually remove permissions, but the view overlay appears to be
>> permanent???
>>
>> TIA
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where
>> the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
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>> Answers Are, and have been for 20 years"
>>
>>
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>> Answers Are, and have been for 20 years"
>>
>>
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>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
*Thanks & regards*
*“Harsh Chaudhary”*
*"Impatience never commanded success**"*

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Re: No Floating license error

2015-04-23 Thread Abhijit Hendre

Hi Pandi,

There are couple of defects for floating license not released problem.
Kindly work with support  to apply hotfix if not done already.

Thanks,
Abhijit H
On 19-Apr-2015 1:50 am, "Misi Mladoniczky"  wrote:

> Hi,
>
> The free version of RRR|License can always be used for monitoring and
> evaluating your current situation, as well as telling you how many licenses
> you actually need.
>
> For tracking license failures, you need the full user-log, either file
> based
> or form based in ARX format.
>
> You can also use the AR System Historical License Usage form in ARX format,
> which might be easier in a Remedy on Demand situation. The drawback with
> this
> is that the NO WRITE FREE situations are not logged there. But up until
> that
> exact point, the data will show the full situation.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi,
> >
> > Floating License user are receiving No Write license message to Modify /
> > Save a record, So to avoid the error first we reduced Floating Licence
> > Timeout to 1 hour as default and reduced Session Timeout also in Mid
> Tier.
> >
> > But we would like to check the report of user license usage list & time,
> > and require your suggestion to avoid floating license error.
> >
> > Ar System: Remedy On Demand V 8.1
> >
> > --
> > C.Pandi
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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Re: How to - Remove all Overlays from a Form

Re: How to - Remove all Overlays from a Form

Re: How to - Remove all Overlays from a Form

Re: How to - Remove all Overlays from a Form

Mid-tier password reset

AUTO: Luisa Clotilde Carena è assente dall'ufficio. (tornerà il 06/05/2015)

Re: Mid-tier password reset

Re: ARS v7.1 with oracle upgraded to 12c

Re: ARS v7.1 with oracle upgraded to 12c

Re: ARS v7.1 with oracle upgraded to 12c

Re: Mid-tier password reset

AR System Sample Application Console

Re: Question on Languages and ITSM 8.1

workflow launched from the Mid Tier client suddenly case sensitive?

Re: workflow launched from the Mid Tier client suddenly case sensitive?

Re: workflow launched from the Mid Tier client suddenly case sensitive?

Re: workflow launched from the Mid Tier client suddenly case sensitive?

Re: workflow launched from the Mid Tier client suddenly case sensitive?

OT: New - Visualization Tool

ARS 8.1 taking very long time to come UP(>10 mins)

Re: How to - Remove all Overlays from a Form

Re: No Floating license error

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