Character field data base name is showing as Database ID

[Vidyasagar Kommu]

Hi All,

We have created a new regular form in this form we have the character
fields are present when we are moving the form .def file to one server
to another server one of the character field data base name is coming
as data base id automatically .
Please find the below environment details :
Server Version: 5.01.02 Patch 1494
Operating System : HP-UX B.11.31
Data Base:Oracle 9.2.0.8.0-64bit

Can you please guide me why it is taking as data baseid instead of
data base name


-- 
Sagar

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Re: Character field data base name is showing as Database ID

[LJ LongWing]

I assume you are just exporting the def from one server using Admin tool
and importing to the other server?  Are your Server and Admin tools
matching versions?

On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu 
wrote:

> Hi All,
>
> We have created a new regular form in this form we have the character
> fields are present when we are moving the form .def file to one server
> to another server one of the character field data base name is coming
> as data base id automatically .
> Please find the below environment details :
> Server Version: 5.01.02 Patch 1494
> Operating System : HP-UX B.11.31
> Data Base:Oracle 9.2.0.8.0-64bit
>
> Can you please guide me why it is taking as data baseid instead of
> data base name
>
>
> --
> Sagar
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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(probably a dumb) SmartIT question

[William Rentfrow]

Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


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Re: (probably a dumb) SmartIT question

[William Rentfrow]

LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15

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Re: (probably a dumb) SmartIT question

[Lippincott, Levi (OMA-GIS)]

William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: (probably a dumb) SmartIT question

[LJ LongWing]

William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a
'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
Active Links, and the only workflow that you can fire on a form is
Filtersso...no, I don't think you can do the type of client side work
you did with Mid-Tier through that new Clientany sort of 'validations'
you need done should be done through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow  wrote:

> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an account code" and assuming the code is valid it displays the office/site
> information for a particular account.  In short, there's a bunch of
> workflow that fires on gain/lose focus type events.
>
>
>
> Several different places I checked all said "rewrite your custom code as
> service filter actions".  However, that won't work.  As far as I can tell
> there's no way to invoke a filter service action to do a set fields because
> there's no way to have an active link fire on gain/lose focus.
>
>
>
> So is it impossible to do this in Smart IT?
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: (probably a dumb) SmartIT question

[Thad Esser]

William,

We are doing the same evaluation and reaching the same conclusions.  We
have enough custom active links, especially on the change request side that
SmartIT doesn't seem to have a benefit.  Of course, we're open to being
shown the light.

Thanks for putting the question to the list.
Thad

On Thu, Oct 8, 2015 at 9:34 AM, William Rentfrow  wrote:

> **
>
> LJ -
>
>
>
> Thanks for the reply.  I get the filter validation but there's so much
> functionality lost that I'm now starting to wonder what the point of Smart
> IT actually IS :)  It's probably one of those forest/trees things and I
> need to get into it a bit more.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 08, 2015 11:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
> So...I'll state at first that I'm 0% familiar with SmartIT, and you know
> it better than me at this moment.but, with that said.
>
>
>
> It's my understanding that SmartIT isn't, and isn't planned to be a
> 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
> Active Links, and the only workflow that you can fire on a form is
> Filtersso...no, I don't think you can do the type of client side work
> you did with Mid-Tier through that new Clientany sort of 'validations'
> you need done should be done through Filters.
>
>
>
> On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an account code" and assuming the code is valid it displays the office/site
> information for a particular account.  In short, there's a bunch of
> workflow that fires on gain/lose focus type events.
>
>
>
> Several different places I checked all said "rewrite your custom code as
> service filter actions".  However, that won't work.  As far as I can tell
> there's no way to invoke a filter service action to do a set fields because
> there's no way to have an active link fire on gain/lose focus.
>
>
>
> So is it impossible to do this in Smart IT?
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> --
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: (probably a dumb) SmartIT question

[William Rentfrow]

I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: (probably a dumb) SmartIT question

[Pierson, Shawn]

You can’t really build workflow in any meaningful way at this time in Smart IT. 
 You can add fields (within certain limits) and on 1.2 you can add custom 
actions, such as one to launch the Mid-Tier while passing the Incident Number 
to launch that same Incident over there.  That’s about it though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the 

Re: RoD limitations...

[Mueller, Doug]

Joe and LJ,

There is a difference about what the product will allow vs. not allow and what 
the operation environment policy allows or not.

There is no restriction in the product.  The product in RoD is identical to the 
product that is available On Premise.  Both the features you mention Joe are 
fully supported - and used by the applications - both On Premise and On Demand.

Now, if you are running the environment On Demand and want to add new logic 
that uses these features, there are restrictions.  Remember, the BMC team is 
responsible for running the environment and making sure it is up and running 
and safe.  If you do a run process that is running some external process or 
issuing direct SQL commands that are outside the AR System control, there are 
issues about data security and integrity and about what processes are doing.  
On Premise, you are responsible for your own environment and processing so you 
can take responsibility for the issues here.  The On Demand team however has to 
be very conservative about what they are allowing a customer to put into an 
environment that they are responsible for operating.

So, in general, the operations of Direct SQL and Run Process are not allowed 
within a RoD environment.  If there is a requirement for these operations, you 
have to have discussions with the RoD team about what is possible or not within 
the environment.

In the end, not a product or feature issue, but an operational issue/discussion.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 07, 2015 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: RoD limitations...

**

I have not directly worked in an RoD environment, but when the product was 
new-ish, somewhere around version 7.x, I had tried to research as to the 
differences and limitations and that is what I was told - that everything is 
the same. The only difference feature wise was these two and these two were 
removed for security reasons or something like that so that you could not 
execute scripts directly on the DB or programs directly on the server. I was 
also told that that was a basic architecture of most cloud solutions during 
that time where you did not have any kind of direct control on the underlying 
DB's or OS.



So assuming that things change, ideas evolve, systems get smarter, (users get 
dumber :) ), I was wondering what has changed.



In fact it would be nice to know what were the differences between the two as 
the versions advanced from the time RoD was first born..



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 07, 2015 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: RoD limitations...

**
Really?  I didn't realize that BMC was producing anything other than a hosted 
Remedy...didn't realize that there were limitations to what the system could 
do

On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza 
> wrote:
**
I had raised this once a long time ago to get a sense of what flavor from the 
full version would a Remedy on Demand solution loose and there were pretty much 
2 key features that I recall.

The inability to issue a Direct SQL within workflow
The inability to issue a Run Process within workflow

With 8.x, and 9.x, are there anything more or less that is lost feature wise?

Joe
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Smart IT and disabling Modules within

[Bryan Stevenson]

Anyone fiddled with Smart IT enough to know how to disable certain modules from 
the Smart IT console?  (i.e. Work Order, Task modules).  Customer does not 
utilize WO and Task modules within ITSM and will want not want them 
available/visible from Smart IT.  Suggestions?

Thank you,
Bryan

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Re: RoD limitations...

[Joe D'Souza]

Thank you Doug for clarifying this limitation.

 

The last time I heard about it, I interpreted it as it was restricted
completely from the product - did not know that there was a scope to discuss
this with the On Demand team.

 

So basically it does look like there is no difference on any features at all
- just a difference in operation policies.

 

Thanks again.

 

Joe

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, October 08, 2015 3:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RoD limitations...

 

Joe and LJ,

 

There is a difference about what the product will allow vs. not allow and
what the operation environment policy allows or not.

 

There is no restriction in the product.  The product in RoD is identical to
the product that is available On Premise.  Both the features you mention Joe
are fully supported - and used by the applications - both On Premise and On
Demand.

 

Now, if you are running the environment On Demand and want to add new logic
that uses these features, there are restrictions.  Remember, the BMC team is
responsible for running the environment and making sure it is up and running
and safe.  If you do a run process that is running some external process or
issuing direct SQL commands that are outside the AR System control, there
are issues about data security and integrity and about what processes are
doing.  On Premise, you are responsible for your own environment and
processing so you can take responsibility for the issues here.  The On
Demand team however has to be very conservative about what they are allowing
a customer to put into an environment that they are responsible for
operating.

 

So, in general, the operations of Direct SQL and Run Process are not allowed
within a RoD environment.  If there is a requirement for these operations,
you have to have discussions with the RoD team about what is possible or not
within the environment.

 

In the end, not a product or feature issue, but an operational
issue/discussion.

 

Doug Mueller

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 07, 2015 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: RoD limitations...

 

** 

I have not directly worked in an RoD environment, but when the product was
new-ish, somewhere around version 7.x, I had tried to research as to the
differences and limitations and that is what I was told - that everything is
the same. The only difference feature wise was these two and these two were
removed for security reasons or something like that so that you could not
execute scripts directly on the DB or programs directly on the server. I was
also told that that was a basic architecture of most cloud solutions during
that time where you did not have any kind of direct control on the
underlying DB's or OS.

 

So assuming that things change, ideas evolve, systems get smarter, (users
get dumber :-) ), I was wondering what has changed.

 

In fact it would be nice to know what were the differences between the two
as the versions advanced from the time RoD was first born..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 07, 2015 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: RoD limitations...

 

** 

Really?  I didn't realize that BMC was producing anything other than a
hosted Remedy...didn't realize that there were limitations to what the
system could do

 

On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza  wrote:

** 

I had raised this once a long time ago to get a sense of what flavor from
the full version would a Remedy on Demand solution loose and there were
pretty much 2 key features that I recall.

 

The inability to issue a Direct SQL within workflow

The inability to issue a Run Process within workflow

 

With 8.x, and 9.x, are there anything more or less that is lost feature
wise?

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Character field data base name is showing as Database ID

[Joe D'Souza]

Sagar,

 

My first thoughts would be to query the meta-data to see if that same
database name does exist as a record for that schema ID as a result of some
legacy work done on the server you are importing the .def to. I'm assuming
there must be some sort of logic in the AR System that if a duplicate record
exist with the same database name as you describe, to handle that duplicate
by using its database ID as the name to prevent an absolute error resulting
in an import error.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Character field data base name is showing as Database ID

 

** 

I assume you are just exporting the def from one server using Admin tool and
importing to the other server?  Are your Server and Admin tools matching
versions?

 

On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu 
wrote:

Hi All,

We have created a new regular form in this form we have the character
fields are present when we are moving the form .def file to one server
to another server one of the character field data base name is coming
as data base id automatically .
Please find the below environment details :
Server Version: 5.01.02 Patch 1494
Operating System : HP-UX B.11.31
Data Base:Oracle 9.2.0.8.0-64bit

Can you please guide me why it is taking as data baseid instead of
data base name


--
Sagar 


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Re: Character field data base name is showing as Database ID

[Vidyasagar Kommu]

Hi long ,
Yes iam using admin tool importing to another sever and server admin tool
version is mathing.
Plz guide me ...
On 9 Oct 2015 04:23, "Joe D'Souza"  wrote:

> **
>
> Sagar,
>
>
>
> My first thoughts would be to query the meta-data to see if that same
> database name does exist as a record for that schema ID as a result of some
> legacy work done on the server you are importing the .def to. I’m assuming
> there must be some sort of logic in the AR System that if a duplicate
> record exist with the same database name as you describe, to handle that
> duplicate by using its database ID as the name to prevent an absolute error
> resulting in an import error.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 08, 2015 10:16 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Character field data base name is showing as Database ID
>
>
>
> **
>
> I assume you are just exporting the def from one server using Admin tool
> and importing to the other server?  Are your Server and Admin tools
> matching versions?
>
>
>
> On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu <
> kommuvidyasa...@gmail.com> wrote:
>
> Hi All,
>
> We have created a new regular form in this form we have the character
> fields are present when we are moving the form .def file to one server
> to another server one of the character field data base name is coming
> as data base id automatically .
> Please find the below environment details :
> Server Version: 5.01.02 Patch 1494
> Operating System : HP-UX B.11.31
> Data Base:Oracle 9.2.0.8.0-64bit
>
> Can you please guide me why it is taking as data baseid instead of
> data base name
>
>
> --
> Sagar
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: (probably a dumb) SmartIT question

[Lippincott, Levi (OMA-GIS)]

I might be remembering it wrong but it was on the customize section where you 
could add/remove custom fields to the various sections. I seem to recall there 
was a link near the Refresh Metadata links for each section.

Who knows, maybe I’m wrong.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found 

Re: (probably a dumb) SmartIT question

[Jason Miller]

If it is not there yet, after attending Engage I am pretty sure some form
of "screen fiddling" (now the technical term for what ALs do) is on the
roadmap (and I think in the nearish future).

Jason

On Thu, Oct 8, 2015 at 11:19 AM Lippincott, Levi (OMA-GIS) <
levi.lippinc...@interpublic.com> wrote:

> **
>
> I might be remembering it wrong but it was on the customize section where
> you could add/remove custom fields to the various sections. I seem to
> recall there was a link near the Refresh Metadata links for each section.
>
>
>
> Who knows, maybe I’m wrong.
>
>
>
> *Levi Lippincott / *Remedy Administrator
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow
> *Sent:* Thursday, October 08, 2015 1:12 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> I can't find Build Workflow anywhere in herehmm
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Lippincott,
> Levi (OMA-GIS)
> *Sent:* Thursday, October 08, 2015 11:41 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
>
>
> We are just starting to do tests with SmartIT/MyIT along with Remedy 9
> SP1. I just removed our SmartIT/MyIT environment while we do an upgrade to
> 9 SP1, because some of the functionality of the latest version only
> functions with 9. I didn’t get to play with it much but in the
> customization section I recall seeing what appeared to be a “build
> workflow” that seemed to only apply to SmartIT/MyIT and was separate from
> Filters.
>
>
>
> Maybe I’m remembering wrong, but once our system is upgraded and I
> reinstall our SmartIT/MyIT server I can poke around and let you know.
>
>
>
> *Levi Lippincott / *Remedy Administrator
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *William
> Rentfrow
> *Sent:* Thursday, October 08, 2015 11:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> LJ -
>
>
>
> Thanks for the reply.  I get the filter validation but there's so much
> functionality lost that I'm now starting to wonder what the point of Smart
> IT actually IS :)  It's probably one of those forest/trees things and I
> need to get into it a bit more.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Thursday, October 08, 2015 11:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
> So...I'll state at first that I'm 0% familiar with SmartIT, and you know
> it better than me at this moment.but, with that said.
>
>
>
> It's my understanding that SmartIT isn't, and isn't planned to be a
> 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
> Active Links, and the only workflow that you can fire on a form is
> Filtersso...no, I don't think you can do the type of client side work
> you did with Mid-Tier through that new Clientany sort of 'validations'
> you need done should be done through Filters.
>
>
>
> On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an account code" and assuming the code is valid it displays the office/site
> information for a particular account.  In short, there's a bunch of
> workflow that fires on gain/lose focus type events.
>
>
>
> Several different places I checked all said "rewrite your custom code as
> service filter actions".  However, that won't work.  As far as I can tell
> there's no way to invoke a filter service action to do a set fields because
> there's no way to have an active link fire on gain/lose focus.
>
>
>
> So is it impossible to do this in Smart IT?
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 

Re: RoD limitations...

[LJ LongWing]

Thank you Dougthe clarification is appreciated.

On Thu, Oct 8, 2015 at 1:25 PM, Mueller, Doug  wrote:

> **
>
> Joe and LJ,
>
>
>
> There is a difference about what the product will allow vs. not allow and
> what the operation environment policy allows or not.
>
>
>
> There is no restriction in the product.  The product in RoD is identical
> to the product that is available On Premise.  Both the features you mention
> Joe are fully supported – and used by the applications – both On Premise
> and On Demand.
>
>
>
> Now, if you are running the environment On Demand and want to add new
> logic that uses these features, there are restrictions.  Remember, the BMC
> team is responsible for running the environment and making sure it is up
> and running and safe.  If you do a run process that is running some
> external process or issuing direct SQL commands that are outside the AR
> System control, there are issues about data security and integrity and
> about what processes are doing.  On Premise, you are responsible for your
> own environment and processing so you can take responsibility for the
> issues here.  The On Demand team however has to be very conservative about
> what they are allowing a customer to put into an environment that they are
> responsible for operating.
>
>
>
> So, in general, the operations of Direct SQL and Run Process are not
> allowed within a RoD environment.  If there is a requirement for these
> operations, you have to have discussions with the RoD team about what is
> possible or not within the environment.
>
>
>
> In the end, not a product or feature issue, but an operational
> issue/discussion.
>
>
>
> Doug Mueller
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
> *Sent:* Wednesday, October 07, 2015 3:38 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: RoD limitations...
>
>
>
> **
>
> I have not directly worked in an RoD environment, but when the product was
> new-ish, somewhere around version 7.x, I had tried to research as to the
> differences and limitations and that is what I was told – that everything
> is the same. The only difference feature wise was these two and these two
> were removed for security reasons or something like that so that you could
> not execute scripts directly on the DB or programs directly on the server.
> I was also told that that was a basic architecture of most cloud solutions
> during that time where you did not have any kind of direct control on the
> underlying DB’s or OS.
>
>
>
> So assuming that things change, ideas evolve, systems get smarter, (users
> get dumber J ), I was wondering what has changed.
>
>
>
> In fact it would be nice to know what were the differences between the two
> as the versions advanced from the time RoD was first born..
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Wednesday, October 07, 2015 6:25 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: RoD limitations...
>
>
>
> **
>
> Really?  I didn't realize that BMC was producing anything other than a
> hosted Remedy...didn't realize that there were limitations to what the
> system could do
>
>
>
> On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza  wrote:
>
> **
>
> I had raised this once a long time ago to get a sense of what flavor from
> the full version would a Remedy on Demand solution loose and there were
> pretty much 2 key features that I recall.
>
>
>
> The inability to issue a Direct SQL within workflow
>
> The inability to issue a Run Process within workflow
>
>
>
> With 8.x, and 9.x, are there anything more or less that is lost feature
> wise?
>
>
>
> Joe
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: (probably a dumb) SmartIT question

[Lippincott, Levi (OMA-GIS)]

Maybe that Custom Action is what I’m thinking of.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, October 08, 2015 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
You can’t really build workflow in any meaningful way at this time in Smart IT. 
 You can add fields (within certain limits) and on 1.2 you can add custom 
actions, such as one to launch the Mid-Tier while passing the Incident Number 
to launch that same Incident over there.  That’s about it though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056