Re: BMC Discovery
I have used BMC Foundation to discover several UNIX and Linux boxes successfully! Check your users Guide and note the requirement for UNIX systems. If you have a specific question I would be glad to help. Regards, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, October 05, 2009 17:13 To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** When you say BMC Discovery. are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: BMC Discovery
Please keep in mind if you use Telnet your UNIX credentials are being sent unencrypted (in the clear and readable). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, October 05, 2009 17:46 To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery What version are you on? You should be able to see it when you set up a Discovery Task. So back to my original question. does your UNIX team block telnet connections and only allow SSH? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Yes In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** When you say BMC Discovery. are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: WS to query Zip Codes given Address, City, State..
Hello Joe, Try this one. http://www.ripedevelopment.com/webservices/ZipCode.asmx?WSDL\public I hope this helps! Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, September 24, 2009 17:48 To: arslist@ARSLIST.ORG Subject: WS to query Zip Codes given Address, City, State.. ** Has anyone heard of any free (wishful thinking) and yet reliable (even more wishful thinking) web services for querying a zip code given the Address, City and State information? I probably need this as a one time query while importing site information. I was hoping to create a Filter to fire on MERGE to set the Zip Code field using the Set Fields operation from any such web-service.. I would prefer setting the Zip Code from the Address, City and State information I have rather than setting it from the data file as I have reasons to doubt the quality of the data that I have received as I see several addresses that have two completely different zip codes for the same address.. and they are off by not a single digit or something - way way off.. Probably a result of modifications done through Excel after the use of a bad bad filter.. The list of sites I have is only about 600, which does not really justify me asking for buying a web service for one time use, yet I do not see myself looking up each address and correcting it manually.. I just did a google search for the above but I cannot say I found anything useful. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Remedy and DOD SSO
Hello Mark, I would also be interested in seeing your solution as well. Thank You, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, July 30, 2009 15:33 To: arslist@ARSLIST.ORG Subject: Re: Remedy and DOD SSO ** Abdullah, How have you been? We have a CAC integration that has been implemented in DoD environments. If this is something you'd like to check out, please contact me off-list. Thanks, Mark Mark Lev Director of Remedy Operations ITIL Foundation 3 Certified 703-672-4390 703-399-6155 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, July 30, 2009 10:59 AM To: arslist@ARSLIST.ORG Subject: Remedy and DOD SSO ** Our DOD client would like for us to implement SSO using a product called siteminder. Has anyone ever integrated SSO with Remedy 7.1 for a DOD client using this product? If anyone has ever did any kind of SSO integration that would be helpful as well. Thanks in Advance for any Response V/R Abdul Baytops Digital Foundation Corporation Web: www.thedigitalcorp.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Dropping BMC Support
I seem to remember something in the licensing agreement about removing unlicensed BMC products from your servers. Read your license agreement. You may find, as with other software vendors, that your use of the software is dependant upon maintaining a maintenance/support contract with the vendor. I remember that we had to do some paperwork with BMC when we dropped a single product from our ITSM application suite and ensure that product was removed from the servers. I do know that BMC requires that all of there products under a support contract not reside with non-supported products. Regards, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Parker Sent: Friday, July 17, 2009 4:06 To: arslist@ARSLIST.ORG Subject: Dropping BMC Support ** We are considering dropping our support contract with BMC. We've considered the implications of this as far tech support calls, licensing and new software releases. Was wondering if anyone has experience with dropping support and what other issues might have come up besides the above mentioned items. Thank you in advance. Richard _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Chicago SUPER mid-west RUG
Hello Susan, I think that Mike is on to something. We all use the annual UserWorld event to network with other Remedy professionals. This may be a prime opportunity to boost our local User Groups and provide a cost effective solution within our Region. Thanks, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Thursday, January 08, 2009 17:02 To: arslist@ARSLIST.ORG Subject: Chicago SUPER mid-west RUG ** Susan, lets plan on maybe expanding your mid-west rug in chicago into a couple day deal. I think I can get RMI Solutions to do some training and I might be able to get a couple sponsors to pay for that training. I understand why BMC made the decision they did, but I think we can still get alot of interest for a Green RUG meeting in Chicago this fall. Might have to be a thursday night thru saturday venue. I think there are several BMC partners that will also participate and I don't think we need to scrap this thing too fast. Even if we only get a couple hundred folks for two days of hard Remedy knowledge transfer it would be good. thoughts Mike Campbell Dev Technology Date: Thu, 8 Jan 2009 15:40:47 -0600 From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards To: arslist@ARSLIST.ORG ** I'm disappointed, but alarmingly I also find I'm not surprised. Since these are my education dollars allotment I am at least thankful they are letting us know early so that if we want to pursue another education direction we can plan that. Lost those dollars last year. We'll have to step up our regional RUG activity. I've already put in motion the planning stages for one for MidWest RUG in the Chicago area. Since 7.5 will be out in a month at least there will be something new to talk about. It's a shame that maybe the other sides of the BMC business are not strong enough to sustain UserWorld. It would be nice to go back to a simpler RUG format. Drop the bells and whistles, doesn't have to be huge, keep it simple, go back to the old playbook! Susan On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Exactly.. Instead of assuming that companies/customers will not patronize the event, they could have distributed an email opinion poll to its customers to get a feel of: 1) Whether they are willing to attend 2) Willing to attend and have the necessary financial resources allocated by the company towards such events 3) Opinion of the customers if they decided to cancel the event in wake of the current economic instability. I would think results of such a poll might have gone a long way in making an educated decision rather than arbitrarily canceling the event altogether under the assumption that they won't get the mileage they are looking for from an event such as this.. Clearly a decision such as this is shortsightedness on part of BMC's directors or management... My 2 cents.. Joe From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 8, 2009 3:40:30 PM Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards **David, I think the BUW as education angle was underestimated by BMC. How can we evangelize the new BMC stuff to our own companies if we don't get to see it and talk to the engineers? I think this decision was hasty and shortsighted. Rick Sent from my Verizon Wireless BlackBerry From: Shellman, David Date: Thu, 8 Jan 2009 15:25:32 -0500 To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Susan, I was also signed up for User World 2008 and never received the attached information concerning User World 2009. Our company has cut back on a lot of things. However training is not one of them. They completely understand the need to keep folks current. For me User World is considered as part of my training as I have taken just about all the Remedy courses there are. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Thursday, January 08, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** FYI ... I had paid for UserWorld 2008 but I have not received the email described below. Susan On Thu, Jan 8, 2009
Re: ARS for non Trouble Ticketing applications
Now that's some good Friday Humor!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008 12:18 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I wrote a Remedy application that made my husband shovel snow back in '03. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I didn't do that one, I believe you or BM did :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Friday, November 14, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Darrell Reading Systems What about pest control, Junior? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 10:51 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Sam, I've written applications that perform the following non-help desk functionality: Vacation tracking approval Knowledge base Report Generator Purchase Request Flow I'm sure there are more, but you can do anything you can think of. Heck, remedy does a lot of their support site web pages using remedy (it's slow though, although getting better). In addition, there are the standard Help Desk, Change Management, Asset Management, etc that all of us have worked with. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Discovery Tools
Hello Gordon, We use Foundation Discovery from BMC. It is a clientless application that is designed to interface with CMDB and it costs about $12 per Configuration Item (any device with an IP address). Hope this helps, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Monday, September 15, 2008 15:35 To: arslist@ARSLIST.ORG Subject: Discovery Tools Hello, What types of Discovery Tools are available to discover attributes on Windows, UNIX and Linux client and server platforms? I would like to fully populate a 2.1 CMDB with hardware, software, people, processes and peripherals. Also, is there any feel for cost per client or agent or however they price such tools? Are there any good white papers on this? Gordon M. Frank Lockheed Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Discovery Tools
Yes! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Tuesday, September 16, 2008 7:52 To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools ** Does BMC Discovery handle UNIX and Linux Servers? If it does handle UNIX and Linux, can you give me brief insight into how it has to be set up? My impression is that you BMC Discovery is not true discovery on UNIX and Linux. You have to tell it everything which is not discovery as I would define it. What's happening with Blade Logic? BMC purchased this and I have heard various good reviews. Does this take the place of BMC Discovery at some point? David Easter are you out there? Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Tuesday, September 16, 2008 4:53 AM To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools Ok, I have to state the obvious. If you are looking to purchase a discovery product, wouldn't it make sense to buy the one that goes with your CMDB out of the box, BMC Discovery? Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: Discovery Tools From: Webster, Basil [EMAIL PROTECTED] Date: Tue, September 16, 2008 2:44 am To: arslist@ARSLIST.ORG Hi Gordon, John is quite right that those integration kits are available for download, free. I don't think they are supported but speak under correction. We looked at the Lan2CMDB as we have LanDesk as our discovery tool. The download basically gives you everything which is great but, there is an assumption that one has the LanDesk asset management module too. The integration reads from the tables generated by this module. I think that the asset management module brings the vast data base together. For us it got a bit tricky to explain to the business why we needed to purchase the asset management module on LanDesk only to use it for the integration. Otherwise it was not required and we are wanting to do the asset management from the BMC CMDB. I am only giving you a heads up so that you can make sure that you look into any downloads in depth and the requirements before you thunder on and find that it won't work for you. Good luck. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 11 652 7501 M : +27 82 452 9389 [EMAIL PROTECTED] www.siemens.co.za http://www.siemens.co.za/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://email.secureserver.net/compose.php#Compose ] On Behalf Of Bilinski, John Sent: 15 September 2008 21:43 To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools Here are some Discovery Tools that I know for a fact that you can download the Open-Source Integration projects from the Developers network to integrate one of these discovery tools below with CMDB 2.1: - LANDesk - Microsoft SMS - HP Open View -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://email.secureserver.net/compose.php#Compose ] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Monday, September 15, 2008 3:35 PM To: arslist@ARSLIST.ORG Subject: Discovery Tools Hello, What types of Discovery Tools are available to discover attributes on Windows, UNIX and Linux client and server platforms? I would like to fully populate a 2.1 CMDB with hardware, software, people, processes and peripherals. Also, is there any feel for cost per client or agent or however they price such tools? Are there any good white papers on this? Gordon M. Frank Lockheed Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are
Re: Discovery Tools
Foundation Discovery will identify hardware (processer, memory, cpu, serial number) mounted Volumes their size, Operating system and other data. If you would like to this discuss further contact me off-list, David Davis David J. Davis SAIC Senior Software Systems Engineer Crane Division, Naval Surface Warfare Center (NSWC Crane) Harnessing the Power of Technology for the Warfighter Code 0552, Bldg. 3173 300 Highway 361 Crane, IN 47522-5001 Ph: 812.854.2150 DSN: 482-2150 Fax: 812.854.3385 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Tuesday, September 16, 2008 7:52 To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools ** Does BMC Discovery handle UNIX and Linux Servers? If it does handle UNIX and Linux, can you give me brief insight into how it has to be set up? My impression is that you BMC Discovery is not true discovery on UNIX and Linux. You have to tell it everything which is not discovery as I would define it. What's happening with Blade Logic? BMC purchased this and I have heard various good reviews. Does this take the place of BMC Discovery at some point? David Easter are you out there? Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Tuesday, September 16, 2008 4:53 AM To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools Ok, I have to state the obvious. If you are looking to purchase a discovery product, wouldn't it make sense to buy the one that goes with your CMDB out of the box, BMC Discovery? Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: Discovery Tools From: Webster, Basil [EMAIL PROTECTED] Date: Tue, September 16, 2008 2:44 am To: arslist@ARSLIST.ORG Hi Gordon, John is quite right that those integration kits are available for download, free. I don't think they are supported but speak under correction. We looked at the Lan2CMDB as we have LanDesk as our discovery tool. The download basically gives you everything which is great but, there is an assumption that one has the LanDesk asset management module too. The integration reads from the tables generated by this module. I think that the asset management module brings the vast data base together. For us it got a bit tricky to explain to the business why we needed to purchase the asset management module on LanDesk only to use it for the integration. Otherwise it was not required and we are wanting to do the asset management from the BMC CMDB. I am only giving you a heads up so that you can make sure that you look into any downloads in depth and the requirements before you thunder on and find that it won't work for you. Good luck. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 11 652 7501 M : +27 82 452 9389 [EMAIL PROTECTED] www.siemens.co.za http://www.siemens.co.za/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://email.secureserver.net/compose.php#Compose ] On Behalf Of Bilinski, John Sent: 15 September 2008 21:43 To: arslist@ARSLIST.ORG Subject: Re: Discovery Tools Here are some Discovery Tools that I know for a fact that you can download the Open-Source Integration projects from the Developers network to integrate one of these discovery tools below with CMDB 2.1: - LANDesk - Microsoft SMS - HP Open View -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://email.secureserver.net/compose.php#Compose ] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Monday, September 15, 2008 3:35 PM To: arslist@ARSLIST.ORG Subject: Discovery Tools Hello, What types of Discovery Tools are available to discover attributes on Windows, UNIX and Linux client and server platforms? I would like to fully populate a 2.1 CMDB with hardware, software, people, processes and peripherals. Also, is there any feel for cost per client or agent or however
Re: Hot Backup Servers
Hello Ben, We are using Hot Backup licenses for our Active - Passive Remedy Cluster. We are running Windows 2003 and have a MS Cluster of two servers running Remedy on a virtual node. We have the Hot Backup Lic. assigned to the passive server when the active server failover the passive server utilizes the Hot Backup Lic. When the Production server is restored or errors are cleared we switch back to our production licenses. The two servers share the same MS SQL database. Hope this helps, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake Sent: Tuesday, July 29, 2008 10:13 To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers ** Couldn't you get a hot backup license for the server, and put it in the db? It'd be there not in use until it was needed after a failover. Otherwise you might have to make applying the license part of the failover procedure. -d On Mon, Jul 28, 2008 at 12:38 PM, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Who has implemented a hotbackup server in a 7.x environment? In 6.3 and prior, it was relatively simple (license-wise) since the licenses were in a file, and not the database. How does, or what is the best way, it should work in a 7 environment since the licenses are not in the database? We thought of having a seperate standby database instance that would get updated via a SQL transaction log. The problem, however, is that if the PRD system went down, we'd have to do something with the license to get it to work. Thoughts? Ideas? Thanks, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Syncing two forms in two different servers for failover
Distributive Server Option (DSO) is your Firewalls allow it. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, July 29, 2008 11:51 To: arslist@ARSLIST.ORG Subject: Syncing two forms in two different servers for failover Hi: I have one remedy server in production and another as a cold stanby in a different location. I have the same form in both servers. Is there anyway to keep the data on this form in the two server identical including the REQUEST_ID for the form? Maybe synced up to the last hour ? Can I just copy the data in T, H and B tables every hour from the production to the standby server maybe once every hour. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
When you look at BMC User World Sessions schedule this year, it is pretty obvious what the direction of ARS is as far as BMC Software is concerned. No mention of the ARS product only OOTB products listed. I was planning to go but NOW I don't see the value in going and am finding it VERY hard to justify the trip to management. Regards, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, July 24, 2008 16:40 To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** This is starting to sound like what we were talking about in 2001 and 2002, the end of Remedy as we know it. hbr On 7/24/08, Susan Palmer [EMAIL PROTECTED] wrote: ** Riley, Are you a Remedy developer? Susan On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel [EMAIL PROTECTED] wrote: Why buy AR Server for 25k when you can get a Visual Studio Express edition, and SQL Server Express and make better apps? For Free or at least not for 25k? Who uses Access anymore nowadays? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 23, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build That initially means laying off and then eventually hiring people. This has some implications in terms of active development in the product lines and other things. Also, Microsoft has deep pockets. http://www.gengaming.com/forums/index.php?showtopic=608mode=threaded Can BMC weather the storm? Is bankruptcy an option? Seems like Microsoft got into some hot water over its licensing practices. Is this a healthy image or a good place to be in? http://www.aaxnet.com/topics/slicense.html Seems like there were problems as well: http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3- 6126885.html Not advocating anything, just running the cards of the unspoken sides. Much of everything is in a trap, to varying degrees, just trying to drop all premonitions and have an open view of all sides. Axton Grams On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a perfect example. Gordon shows up to a restaurant that does *some* business but is, by no means, a booming business. Gordon tells the owner, You need to completely revamp your menu. The owner resists. No, he says, I don't want to lose my EXISTING customer base by changing. Gordon says, Well then you'll never be successful. The moral of the story? Oftentimes you have to jettison an existing mildly profitable (but declining) business model and swallow some losses in order to go on to big time success. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
If your customer is willing to conform to the processes established within the ITSM 7.0 framework with very MINIMUM customization Buy! If not Build! Your project is doomed to fail if you try to take the OOTB applications and customize them to meet your customers unique requirements. I know this from experience. It is not pretty! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Tuesday, July 22, 2008 15:37 To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Another great reason for the Custom applications, I have hundreds of users with only an AR User license - No Application licenses needed -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yes...it is an awesome RAD environment but it's extremely hampered by its extraordinarily expensive licensing model. With another RAD (let's say Visual Studio .Net), you build the application and then never have to worry about paying a dime for application licenses. With Remedy you say, Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to buy more licenses...nevermind... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Tuesday, July 22, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build I have to say... There is nothing wrong with the ITSM Suite 7.x. It fits nicely into the ITIL Framework that a lot of companies crave. But, there are lot of companies that realize that they can't run their business efficiently inside the Framework; therefore, custom build or find another product. Luckily, these companies are beginning to realize that ARS is a great RAD Tool with it's own IDE integration plugins that make many other types of development pale by comparison... They are also finding out that the other ITIL based products out there are not as easily customizable, nor do they integrate well... In any event custom development will allow most companies to nail there processes then put a tool around it rather than tyring to push a square peg through a round hole... On Jul 22, 11:40 am, Tanner, Doug [EMAIL PROTECTED] wrote: Ray, Can you make your font just a little smaller :-) Old school custom builder - Your Business - Your Way I do believe for many reasons there are higher demands for custom applications versus ITSM 7.X (It Takes So Much) Great tool, make it dance, - I am a firm Believer in Remedy - Drive it with Data (as presented at past National RUG) But Do not want to be just a data administrator, Remedy is the most powerful Workflow Toolkit available - USE IT ! Doug Tanner RSP (Former RAC) Visionary of Rem-Mail From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck Sent: Tuesday, July 22, 2008 9:48 AM To: [EMAIL PROTECTED] Subject: Buy vs. Build Am I the only one seeing a resurgance of contacts seeking experienced custom-build expertise vs. install/configure/maintain/integrate folks? I know BMC's pie in the sky goal is minimal need for customizations vs. configuration/data changes, but there seems to be a growing backlash against this McDonald's approach. I'm only asking this of the group to see if this trend is bigger than my areas of engagement over the last couple years. Sure, there will always be needs for folks to step in an make customizations here and there, but I'm suprised now at the number and the scope of custom-build-from-scratch projects I'm getting proposals/recruiters for compared to the past. Has ITSM mis-stepped in its later releases or is it that the customer growth for the engine and those upgrading has somewhat de-coupled from ITSM along the way? Have that many old-school custom-builders disappeared? Send me your thoughts directly if you feel the board wanting to stay focused on troubleshooting threads... Ray Gellenbeck [EMAIL PROTECTED] __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage
Re: Buy vs. Build
All Microsoft users must be covered by a CAL license of some type either Server license and/or Database license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 15:41 To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Right...you avoid the ridiculous (my opinion) costs associated with ITSM, but you still have to pay for AR System user licenses. With VS .Net, Delphi, or whatever you NEVER worry about user licenses for apps you build. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, July 22, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yeah but if you custom build your application you do not need all of the licenses for instance like ITSM 7 needs, Problem, change, asset, incident etc... Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yes...it is an awesome RAD environment but it's extremely hampered by its extraordinarily expensive licensing model. With another RAD (let's say Visual Studio .Net), you build the application and then never have to worry about paying a dime for application licenses. With Remedy you say, Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to buy more licenses...nevermind... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Tuesday, July 22, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build I have to say... There is nothing wrong with the ITSM Suite 7.x. It fits nicely into the ITIL Framework that a lot of companies crave. But, there are lot of companies that realize that they can't run their business efficiently inside the Framework; therefore, custom build or find another product. Luckily, these companies are beginning to realize that ARS is a great RAD Tool with it's own IDE integration plugins that make many other types of development pale by comparison... They are also finding out that the other ITIL based products out there are not as easily customizable, nor do they integrate well... In any event custom development will allow most companies to nail there processes then put a tool around it rather than tyring to push a square peg through a round hole... On Jul 22, 11:40 am, Tanner, Doug [EMAIL PROTECTED] wrote: Ray, Can you make your font just a little smaller :-) Old school custom builder - Your Business - Your Way I do believe for many reasons there are higher demands for custom applications versus ITSM 7.X (It Takes So Much) Great tool, make it dance, - I am a firm Believer in Remedy - Drive it with Data (as presented at past National RUG) But Do not want to be just a data administrator, Remedy is the most powerful Workflow Toolkit available - USE IT ! Doug Tanner RSP (Former RAC) Visionary of Rem-Mail From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck Sent: Tuesday, July 22, 2008 9:48 AM To: [EMAIL PROTECTED] Subject: Buy vs. Build Am I the only one seeing a resurgance of contacts seeking experienced custom-build expertise vs. install/configure/maintain/integrate folks? I know BMC's pie in the sky goal is minimal need for customizations vs. configuration/data changes, but there seems to be a growing backlash against this McDonald's approach. I'm only asking this of the group to see if this trend is bigger than my areas of engagement over the last couple years. Sure, there will always be needs for folks to step in an make customizations here and there, but I'm suprised now at the number and the scope of custom-build-from-scratch projects I'm getting proposals/recruiters for compared to the past. Has ITSM mis-stepped in its later releases or is it that the customer growth for the engine and those upgrading has somewhat de-coupled from ITSM along the way? Have that many old-school custom-builders disappeared? Send me your thoughts directly if you feel the board wanting to stay focused on troubleshooting threads... Ray Gellenbeck [EMAIL PROTECTED] __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message
CMDB Upgrade Errors from Version 1.1 Patch 3 to Version 2.1
After upgrading CMDB1.1 Patch 3 using BMC's Upgrade tool, all CI relationships were dropped within Asset Management. A review of the forms showed that all of the child CI data was migrated; however, all relationships were lost. The Systemname was blank on all forms including AST:ComputerSystem. Has anyone experienced to incident and if so, how were the relationships restored? Thank You, Dave David J. Davis SAIC Senior Software Systems Engineer Crane Division, Naval Surface Warfare Center (NSWC Crane) Harnessing the Power of Technology for the Warfighter Code 0552, Bldg. 3173 300 Highway 361 Crane, IN 47522-5001 Ph: 812.854.2150 DSN: 482-2150 Fax: 812.854.3385 Email: [EMAIL PROTECTED] http://www.crane.navy.mil/custfeedback Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552.vcf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are BEGIN:VCARD VERSION:2.1 N:Davis;David FN:Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 ORG:USN Contractor;SAIC TITLE:CONT TEL;WORK;VOICE:(812) 854-2150 TEL;HOME;VOICE:(812) 847-7204 TEL;CELL;VOICE:(812) 384-6456 ADR;WORK:;Bld 3173, Code 0552;300 Highway 361;Crane;IN;47522-5000;UNITED STATES LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Bld 3173, Code 0552=0D=0A300 Highway 361=0D=0ACrane, IN 47522-5000=0D=0AUNIT= ED STATES EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20061011T155306Z END:VCARD
Re: How to get the form and field names?
Matt, Is this available as a developer Download or are you share the DEF file? Thank You, Dave Davis David J. Davis SAIC Senior Software Systems Engineer Crane Division, Naval Surface Warfare Center (NSWC Crane) Harnessing the Power of Technology for the Warfighter Code 0552, Bldg. 3173 300 Highway 361 Crane, IN 47522-5001 Ph: 812.854.2150 DSN: 482-2150 Fax: 812.854.3385 Email: [EMAIL PROTECTED] http://www.crane.navy.mil/custfeedback -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 8:37 To: arslist@ARSLIST.ORG Subject: Re: How to get the form and field names? Mark, I have actually took the time to build an ARS form (not a view form) to hold this data. I then built a Admin-Control Panel to loop over the data and populate it. Yes, this means it is cached data that can become out of sync with the real meta-data that the ARS server uses. (but it is a simple check box to re sync them for me.) The advantages are: You have a totally portable ARS application to solve the problem You do not have to know much about the DB structures to put it together You could even run a nightly escalation to keep the data synced every 24 hours. (or just do it after any production change.) You do not have to figure out something that would work for a Request ID value. You can use this data to detect changes down to the field level and ask for documentation from developers for all changes. :) Disadvantages: Can be out of sync with reality Takes a bit of development work to put together (with some SQL in there too) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/21/07, L. J. Head [EMAIL PROTECTED] wrote: I created a view in the Db with this sql CREATE VIEW dbo.ExistingFields AS SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' + RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name AS Form, a.schemaId AS FormID, f.fieldName, f.fieldId, f.fieldType, f.datatype, f.fOption, f.createMode, f.defaultValue FROM dbo.arschema a INNER JOIN dbo.field f ON a.schemaId = f.schemaId I then imported this view form on top of it. This allows me to lookup fields and field ID's by form name or ID along with some basic attributes about them...all of the cast for the request ID field is an attempt to make a 15 char unique ID for the request ID. Hope it's helpful to you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are BEGIN:VCARD VERSION:2.1 N:Davis;David FN:Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 ORG:USN Contractor;SAIC TITLE:CONT TEL;WORK;VOICE:(812) 854-2150 TEL;HOME;VOICE:(812) 847-7204 TEL;CELL;VOICE:(812) 384-6456 ADR;WORK:;Bld 3173, Code 0552;300 Highway 361;Crane;IN;47522-5000;UNITED STATES LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Bld 3173, Code 0552=0D=0A300 Highway 361=0D=0ACrane, IN 47522-5000=0D=0AUNIT= ED STATES EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20061011T155306Z END:VCARD
Re: Importing into Remedy
Hello Steve, I would also like the command line as well if it is not too much trouble. Thank You, Dave Davis David J. Davis SAIC Senior Software Systems Engineer Crane Division, Naval Surface Warfare Center (NSWC Crane) Harnessing the Power of Technology for the Warfighter Code 0552, Bldg. 3173 300 Highway 361 Crane, IN 47522-5001 Ph: 812.854.2150 DSN: 482-2150 Fax: 812.854.3385 Email: [EMAIL PROTECTED] http://www.crane.navy.mil/custfeedback -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, August 10, 2007 20:05 To: arslist@ARSLIST.ORG Subject: Re: Importing into Remedy I emailed Candace directly and she provided me with her command line she was using. I noticed one parameter which I was not using the -l for logfile. I used it and it told me that my mapping file had an invalid field reference. One I fixe the mapping I was able to run the I emailed Candace directly and she provided me with her command line she was using. I noticed one parameter which I was not using the -l for logfile. I used it and it told me that my mapping file had an invalid field reference. Now I'm back in business. Thank you all! Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are BEGIN:VCARD VERSION:2.1 N:Davis;David FN:Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 ORG:USN Contractor;SAIC TITLE:CONT TEL;WORK;VOICE:(812) 854-2150 TEL;HOME;VOICE:(812) 847-7204 TEL;CELL;VOICE:(812) 384-6456 ADR;WORK:;Bld 3173, Code 0552;300 Highway 361;Crane;IN;47522-5000;UNITED STATES LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Bld 3173, Code 0552=0D=0A300 Highway 361=0D=0ACrane, IN 47522-5000=0D=0AUNIT= ED STATES EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20061011T155306Z END:VCARD
Re: ARS Report Creator's time problem on queries
Hello Mark and Kelly, We are experiencing the same problem with our installation of Remedy ARS 6.3 running MidTeir 6.3. Our database is SQL2000. The only difference is that we are showing a 5 hour discrepancy. This is explainable due to the fact that our Remedy server is running in the Central Standard Time. We have a BMC Support ticket on this problem and BMC Support stated it was unlikely that it would be fixed in Version 6.3 and suggested that we upgrade to MidTier 7.0.1. As you mentioned before, this problem only effects users running reports from the MidTier that are in different time zones (e.g. User in EST while server is in CST). What time zones are your users and MidTier in? Our problem occurs while our users are in EST and our MidTier is in CST. Thank You for Your Posting, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Heikkila Sent: Tuesday, April 03, 2007 11:33 To: arslist@ARSLIST.ORG Subject: Re: ARS Report Creator's time problem on queries We have the same issue when running reports. This started happening at a client site after the time zone patch was installed (we believe--or agents were paying more attention, as you mentioned). This has not yet been resolved that I am aware of. ARS 6.3 Oracle Kelly Heikkila Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 03, 2007 10:42 AM To: arslist@ARSLIST.ORG Cc: Whilden, Mark D. Subject: ARS Report Creator's time problem on queries Listers, After we applied the Daylight Saving time patches, we started to pay more attention to time zone issues. Note, I don't think the DST patch caused this, but caused us to look into time fields more closely. We found that for report run from Report Creator form, any queries against date fields weren't adjusted for difference between our zone (EST) and GMT. The Report Creator form is used for running Crystal Reports within ARS, or running ARS reports and Crystal Reports thru the MidTier. Whither we ran Crystal Reports or ARS reports from the web, or Crystal Reports from the client; we got the same results. If I ran the same query in User tool the query ran correctly. All the tools display the dates correctly in the reports or on the forms. To investigate this, I turned on SQL logging and repeated the same queries from the Report Creator and from User search. The Select statements vary within the where clause in the constant used against the date column. The difference is 14400 seconds or 4 hours. That is the difference between us and GMT. Our systems people are looking into time zone on the server, but I am doubtful this is the problem. However, I don't have a good culprit to pursue. Anyone seen this before or have a clue as to where to look to resolve this. Mark Whilden MITRE Corp [EMAIL PROTECTED] (571)252-4023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS as a development system
Well Bruce, here is a real stretch concerning Remedy as a development tool. How about as a Rapid Development Environment (RDE). Remedy has a lot of the same benefits for rapid development as does MS Access with one better Remedy can create SQL and/or Oracle Data Tables. In truth we use Remedy for all types of applications that require track of actions or tasks. If we want to email notifications and we need escalations to keep track of a particular action items; we use Remedy Action Request System. Remedy has limitations such as document management and complex mathematics functions but all in all we use it to create applications requiring a quite turn-around. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D. Sent: Sunday, October 22, 2006 10:59 To: arslist@ARSLIST.ORG Subject: Re: ARS as a development system I'm resurrecting a topic from several months ago concerning using ARS as a development environment. Over the past 10 years we've used it to build our IT service management tools but also several non IT Service Management applications, some of which were built solely for the business as opposed to being IT internal tools. We'd like to do more of this because we can develop the applications quickly and inexpensively, as opposed to using .Net technologies for example. We would limit it to being used for specific types of applications based on guidelines. The major concern among our IT strategists is that BMC doesn't officially recognize, or at least market it as a general development tool. Another issue is that we have other systems that have workflow components to them such as SharePoint and SAP. I'm interesting in knowing how many shops are using the AR System as a general development tool. If you've gone through the same decision process, what was the result and what were the key drivers that led you to that decision? Thanks. Bruce Hendershot Air Products and Chemicals, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, July 18, 2006 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS as a development system As soon as I saw ITSM 7, I knew that's the direction they were taking. ITSM 4-6 has been around for long enough that there are lots of people who know the app well enough to customize it. This version is not only new to us all, but is bigger. That gives BMC's own P.S. people a leg up on it over partners and in-house developers, especially since training won't be available until late September-ish, which means that for all practical purposes, the expertise won't be widespread until 2007. BMC is basing its business (and therefore sales) model on ITIL buy-in from the customer base. ITSM will get a customer to ITIL compliance far faster than a custom app set would, even if the developers were ITIL-trained. ITIL also works better in an integrated platform solution, which means more product sales. It's not like we can go out and build a discovery platform in ARS. We'd be hard-pressed to build ITSM 7 ourselves, which is not something we'd say about previous versions. So the decision point that some customers are at right now is whether ITIL is a standard that they will embrace now, or put off until later, or until something better comes along. ARS custom development will be a very strong alternative in those non-ITIL shops. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Powell Sent: Tuesday, July 18, 2006 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARS as a development system Around two years ago now, I saw a shift in the Remedy/BMC sales staff who went from being very supportive of our custom ARS apps to suddenly start asking when are you going to switch over to ITSM? They seemed to have a list of talking points of why it would be better to use ITSM. It made sense to me that as a BMC/Remedy sales person you would encourage your customers to buy the app licenses on top of the ARS licenses because that was more $$ in the pocket, but I hoped it wasn't a true shift in the positioning of the ARS product line. Now that we are seeing RUG/BUG once again be very short on development topics, maybe there really is a shift within BMC/Remedy to push customers away from custom apps in ARS and onto ITSM. Of course they have always wanted us to buy the apps, but maybe this is a more conscientious shift in the positioning of the product. The release of ARS 7.0 was big news to us who follow it, but it didn't appear to me to be big news on the Remedy or BMC corporate websites (except the support site). The ITSM releases are touted. Even when you click through the websites for the BSM product line, you get to ITSM info fairly easily, but you have to dig deep to get to pure ARS details. In the old Remedy Corporation days,
Re: Client Application SSO (U)
Title: RE: Client Application SSO (U) ** James, I don't have time right now (workload and all) but I feel DoD as a community should be seriously lookingto developRUG due to our common interests and concerns. Dave Davis SAIC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 16:43To: arslist@ARSLIST.ORGSubject: Re: Client Application SSO (U) ** Dave: Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group. You wanna be the 'boss'? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Hello James, Since you mentioned it, DoD, is there a DoD-wide user's group out there and If not who is interested in creating one? Later, Dave Davis __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: DOD Remedy User's Group (formerly SSO)
Title: RE: DOD Remedy User's Group (formerly SSO) ** Sorry Thad, Big Government is already here I afraid. Later, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 16:58To: arslist@ARSLIST.ORGSubject: Re: DOD Remedy User's Group (formerly SSO) ** Scott: Thank you. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 18, 2006 2:56 PM To: arslist@ARSLIST.ORG Subject: OT:DOD Remedy User's Group (formerly SSO) All, I think this thread needs a subject change. There, it's changed. Scott Parrish IT Prophets, LLC Original Message: - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Wed, 18 Oct 2006 14:48:27 -0700 To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) Sandra: I know there is a lot of Remedy usage throughout the DoD and not just as a Trouble Management System. I think that 'we' need a RUG specific to the DoD audience where we can discuss issues specific to the use of Remedy ARS within our community. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 18, 2006 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** UNCLASSIFIED I've been working to get one going here at the Pentagon user's group; not DoD wide but a start. Remedy is VERY interested and has been a lot of help. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Dave: Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group. You wanna be the 'boss'?James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Hello James, Since you mentioned it, DoD, is there a DoD-wide user's group out there and If not who is interested in creating one? Later, Dave Davis ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org mail2web - Check your email from the web at http://mail2web.com/ . ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Authenticate an ARS user using a certificate stored on a smar t card
Hello Carolyn, What we have done at our activity is to tie the CAC PKI SmartCard to the Active Directory and assign AD users to a Remedy Group. That group has permissions to the Virtual Website that hosts the Remedy MidTier. Much like your Trust comment below. Additionally, we redirect any user that attempts to access Remedy MidTier to a registration page that collects their CAC data to create an AD account. Once their request is approved their AD account is added to the Remedy group. It is not where we want to be but we have our Remedy MidTier and Production servers on separate AD Domains. Thank You for your feedback, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Friday, October 06, 2006 10:07 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smar t card Hi! Here is what we plan on doing so far, only on the mid-tier (6.3): All of our users are authenticated, so we provide a link for Requesters to a JSP page that gets the user name and logs them in with it. Once they are in, an Active link runs a process that calls another JSP page to get the Windows user name again and compares it to the $USER$. (This is to ensure that someone does not work-around the auto-login page.) Both of these JSP pages are based from KM-00010678 How can I use my NT domain name to log me directly into the Mid-Tier without having to be directed to login.jsp? There are other Active links that run to ensure that the login meets other criteria as well. This will work if everyone is authenticated, but as you said, it does not check the certificate. On the windows client, it is pretty much available to just Customer Support and they login. If a user does access the windows client, there are some Active Links that limit the use, etc. I am looking at other solutions, but I believe that the above will work for now. We have not moved this to production yet. We have never used the Mid-Tier before, but now that we are going to allow requesters to submit their own tickets, it seems a good way to go. I hope this helps. Carolyn Wixson -Original Message- From: Rebecca Hammond [mailto:[EMAIL PROTECTED] Sent: Thursday, October 05, 2006 7:46 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Nothing, yet. Based on research, seems that it can't be done - you can set up a trust (which our security people get indignant at calling it that) - meaning, if you want to trust that just because someone got on to a machine with a smart card, you could grab the user name get them into the system that way. But you can't have the AR Server and the client communicate with certificates. However, on the mid-tier, we can use certificates, as we'll do all of the authentication work using SiteMinder... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Thursday, October 05, 2006 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Rebecca Have you been able to integrated ARS authentication with the PKI SmartCard yet? If so, what tools did you use. Thanks, Dave Davis Software Systems Engineer - SAIC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Wednesday, September 13, 2006 13:39 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Am I the only one who isn't totally confused by the white paper? I'm just not clear on how I'm supposed to write an Authenticator of my own, that handles PKI or SmartCard technology. Is it just because with SSO, it pulls the information from your OS? Does anyone have any samples of what these Authenticators might look like? Thanks in advance! -Rebecca Hammond On Fri, 11 Aug 2006 14:11:45 -0700, Easter, David [EMAIL PROTECTED] wrote: Daniel, You may want to take a look at the Integrating BMC Remedy Action Request System with Single Sign-On (SSO) white paper that was updated for AR System 7.00.00. It also applies to other client-side login intercept technologies like smart cards or PKI. It is available on http://supportweb.remedy.com in the Documents section. David J. Easter Sr. Product Manager - BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Thursday, August 10, 2006 10:53 PM To: arslist@ARSLIST.ORG Subject: Authenticate an ARS user using a certificate stored on a smart card Hi All, Can anybody suggest a way to authenticate an ARS user using a certificate stored on a smart card? The end user can not authenticate with a username
Re: Authenticate an ARS user using a certificate stored on a smar t card
The redirect is handle by the 401 Errors. If you are not in the group hence 401 on the website. Once redirected you must have CAC and a reason to register. Registration info and harvested data is used to create the AD account. What I am looking for is a more direct approach within ARS itself. Thanks, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, October 10, 2006 10:34 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smar t card This is interesting.. sounds a little like the AF Portal.. The problem with AF Portal is the Embedded password into the scripting.. This is a little on the 2 taco's shy of a combination plate aspect.. But it souds like you are not doing that.. interesting.. is this in JSP ? the redirector and then into remedy.. would like to see that if possible.. MSgt Patrick Zandi, USAF On 10/10/06, Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 [EMAIL PROTECTED] wrote: Hello Carolyn, What we have done at our activity is to tie the CAC PKI SmartCard to the Active Directory and assign AD users to a Remedy Group. That group has permissions to the Virtual Website that hosts the Remedy MidTier. Much like your Trust comment below. Additionally, we redirect any user that attempts to access Remedy MidTier to a registration page that collects their CAC data to create an AD account. Once their request is approved their AD account is added to the Remedy group. It is not where we want to be but we have our Remedy MidTier and Production servers on separate AD Domains. Thank You for your feedback, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Friday, October 06, 2006 10:07 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smar t card Hi! Here is what we plan on doing so far, only on the mid-tier (6.3): All of our users are authenticated, so we provide a link for Requesters to a JSP page that gets the user name and logs them in with it. Once they are in, an Active link runs a process that calls another JSP page to get the Windows user name again and compares it to the $USER$. (This is to ensure that someone does not work-around the auto-login page.) Both of these JSP pages are based from KM-00010678 How can I use my NT domain name to log me directly into the Mid-Tier without having to be directed to login.jsp? There are other Active links that run to ensure that the login meets other criteria as well. This will work if everyone is authenticated, but as you said, it does not check the certificate. On the windows client, it is pretty much available to just Customer Support and they login. If a user does access the windows client, there are some Active Links that limit the use, etc. I am looking at other solutions, but I believe that the above will work for now. We have not moved this to production yet. We have never used the Mid-Tier before, but now that we are going to allow requesters to submit their own tickets, it seems a good way to go. I hope this helps. Carolyn Wixson -Original Message- From: Rebecca Hammond [mailto:[EMAIL PROTECTED] Sent: Thursday, October 05, 2006 7:46 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Nothing, yet. Based on research, seems that it can't be done - you can set up a trust (which our security people get indignant at calling it that) - meaning, if you want to trust that just because someone got on to a machine with a smart card, you could grab the user name get them into the system that way. But you can't have the AR Server and the client communicate with certificates. However, on the mid-tier, we can use certificates, as we'll do all of the authentication work using SiteMinder... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Thursday, October 05, 2006 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Rebecca Have you been able to integrated ARS authentication with the PKI SmartCard yet? If so, what tools did you use. Thanks, Dave Davis Software Systems Engineer - SAIC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Wednesday, September 13, 2006 13:39 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Am I the only one who isn't totally confused by the white paper? I'm just not clear on how I'm supposed
Re: Authenticate an ARS user using a certificate stored on a smart card
Rebecca Have you been able to integrated ARS authentication with the PKI SmartCard yet? If so, what tools did you use. Thanks, Dave Davis Software Systems Engineer - SAIC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Wednesday, September 13, 2006 13:39 To: arslist@ARSLIST.ORG Subject: Re: Authenticate an ARS user using a certificate stored on a smart card Am I the only one who isn't totally confused by the white paper? I'm just not clear on how I'm supposed to write an Authenticator of my own, that handles PKI or SmartCard technology. Is it just because with SSO, it pulls the information from your OS? Does anyone have any samples of what these Authenticators might look like? Thanks in advance! -Rebecca Hammond On Fri, 11 Aug 2006 14:11:45 -0700, Easter, David [EMAIL PROTECTED] wrote: Daniel, You may want to take a look at the Integrating BMC Remedy Action Request System with Single Sign-On (SSO) white paper that was updated for AR System 7.00.00. It also applies to other client-side login intercept technologies like smart cards or PKI. It is available on http://supportweb.remedy.com in the Documents section. David J. Easter Sr. Product Manager - BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Thursday, August 10, 2006 10:53 PM To: arslist@ARSLIST.ORG Subject: Authenticate an ARS user using a certificate stored on a smart card Hi All, Can anybody suggest a way to authenticate an ARS user using a certificate stored on a smart card? The end user can not authenticate with a username and a password. He/she can only authenticate using the certificate stored in the smartcard. Best regards, Daniel Condrea -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org === = ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BFS Strong Password 2.5.1 - Errors when setting up software
BFS Strong Password installs on the server as AR System forms. From: Action Request System discussion list(ARSList) on behalf of James Collins Sent: Mon 7/17/2006 4:33 PM To: arslist@ARSLIST.ORG Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software ** From: James Collins [mailto:[EMAIL PROTECTED] Sent: Monday, July 17, 2006 5:20 PM To: 'arslist@ARSLIST.ORG' Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software A lot of folks have helped me with getting this BFS software running on the development box. I have one simple question for those who have run this, do you install it on the server? or can you install it on your own workstation and point the AL to it which will pull it in? sorry for the Remedy 101 question, but I do not have the answer! Jim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Friday, July 07, 2006 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software James: I'm wondering why the MD5 program is being run. This creates a 'signature' for a file. Thus if the file is tampered with, you will be able to tell and in some cases if the program is used 'creatively', can prevent running a corrupted or virus-infoected program. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Friday, July 07, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software Importance: High ** Anyone else have similar hurdles with Strong Password any suggestions? From: James Collins [mailto:[EMAIL PROTECTED] Sent: Friday, July 07, 2006 12:32 PM To: 'arslist@ARSLIST.ORG' Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software I put it on my local workstation and not on the server as that is what the bfs instructions suggested but perhaps it might be a better idea on the server? Jim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 06, 2006 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software Where is the md5 executable that it is trying to run located? If it is on the server (in C:\Program Files\AR System) then the set field probably should read: $PROCESS$ @@:C:\Program Files\AR System\md5.exe -d$Clear Password$ Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Thursday, July 06, 2006 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software ** Okay, I have not received many responses but I have narrowed down the $Process$ that might be giving me the error ARERR [341] Cannot run the requested process This says: Run Process on My local work station, -d provides the location indication and $Clear Password$ is the path. I am supposed to running an md5.exe. Should the exe be on the server instead? This is how the set field is set up in the active link.: $PROCESS$ C:\Program Files\AR System\md5.exe -d$Clear Password$ From: James Collins [mailto:[EMAIL PROTECTED] Sent: Thursday, July 06, 2006 12:22 PM To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG' Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software From: James Collins [mailto:[EMAIL PROTECTED] Sent: Friday, June 30, 2006 10:49 PM To: 'arslist@ARSLIST.ORG' Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software To all, I love the strong password workflow, real good stuff, I am having the same problem as peter back in Oct 2005 and was wondering if any one had a solution. Specifically, I am getting the following error message when trying to change a password: ARERR [341] Cannot run the requested process The preceding message occurred during the execution of active link BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101) I checked permissions all look good, nothing seems apparent. I am running 6.3 without any patches installed. Any guidance will be appreciated. Happy fourth. James Collins __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
EMP: Permanent Developer Position in Southern Indiana
** Job Description: This position performs software development and support of the Remedy Action Request System. Specific responsibilities include design, coding, testing and implementation of complex processes. This requires direct interface with functional analysts and customers, and the ability to analyze complex information requirements and distill data and programming requirements. Position located at Crane. Education: Bachelor's Degree in related technical discipline or 4 years of experience in lieu of degree. Required Skills: The position requires at least two years experience with Remedy Action Request System and Microsoft SQL Server. Specific experience required includes developing AR System forms, using .Net, and Crystal Enterprise. Excellent written and oral communication skills are required. Desired Skills: Experience developing and presenting training is desired. At least two years of general software development experience is desired. Applicant must be able to obtain a Secret Security Clearance How to Apply: Apply via the URL below. https://cp-its-rmprd.saic.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=56028szUniqueCareerPortalID=b341ba47-6d4f-4e87-b30f-1d5a7ce248eb __20060125___This posting was submitted with HTML in it___
